Rename demo activity filters to ticket filters

Add Phoenix remote desktop, action connector, documentation engine, and gamification support. Refactor support-case processing and search/action UI, and update installer assets and dependencies.

F4SD-ActionConnector/Bus/ActionBus.cs

@@ -0,0 +1,159 @@
+using System;
+using System.Collections.Generic;
+using System.Reflection;
+using System.Threading.Tasks;
+using F4SD.ActionConnector.Enumerations;
+using F4SD.ActionConnector.Events;
+using F4SD.ActionConnector.Execution;
+using F4SD.ActionConnector.Models;
+using F4SD.ActionConnector.Payloads;
+using static C4IT.Logging.cLogManager;
+
+namespace F4SD.ActionConnector.Bus
+{
+    /// <summary>
+    /// Entry point for the ActionConnector.
+    /// Subscribes to <see cref="ActionConnectorEvents"/>, reads the configuration once,
+    /// and dispatches actions whenever a trigger event fires.
+    ///
+    /// Usage from the host application:
+    /// <code>
+    ///   var bus = new ActionBus(new ActionBusOptions
+    ///   {
+    ///       ConfigurationFilePath = @"C:\Config\F4SD-ExternalCommunication-Configuration.xml",
+    ///       QuickActionExecutor   = async request =>
+    ///       {
+    ///           await myJiraClient.CreateTicketAsync(request.QuickActionRef, request.Parameters);
+    ///           return ActionResult.Ok(request.ActionId);
+    ///       }
+    ///   });
+    ///
+    ///   bus.Start();
+    ///   // later:
+    ///   bus.Stop();
+    /// </code>
+    /// </summary>
+    public sealed class ActionBus : IDisposable
+    {
+        private readonly ActionBusOptions _options;
+        private readonly ActionDispatcher _dispatcher;
+        private ExternalCommunicationConfiguration _configuration;
+        private bool _running;
+
+        public ActionBus(ActionBusOptions options)
+        {
+            _options = options ?? throw new ArgumentNullException(nameof(options));
+            _dispatcher = new ActionDispatcher(options.QuickActionExecutor);
+        }
+
+        /// <summary>
+        /// Loads the configuration and subscribes to all trigger events.
+        /// Call once during application startup.
+        /// </summary>
+        public void Start()
+        {
+            var CM = MethodBase.GetCurrentMethod();
+            LogMethodBegin(CM);
+            try
+            {
+                _configuration = new ExternalCommunicationConfiguration();
+                _configuration.Initiate(_options.ConfigRootElement, _options.Parser);
+
+                ActionConnectorEvents.CaseClosed += OnCaseClosed;
+                ActionConnectorEvents.CaseCreated += OnCaseCreated;
+                ActionConnectorEvents.ApplicationStartup += OnApplicationStartup;
+
+                _running = true;
+                LogEntry("ActionBus started.", C4IT.Logging.LogLevels.Info);
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+            finally
+            {
+                LogMethodEnd(CM);
+            }
+        }
+
+        /// <summary>
+        /// Unsubscribes from all trigger events.
+        /// Call during application shutdown.
+        /// </summary>
+        public void Stop()
+        {
+            ActionConnectorEvents.CaseClosed -= OnCaseClosed;
+            ActionConnectorEvents.CaseCreated -= OnCaseCreated;
+            ActionConnectorEvents.ApplicationStartup -= OnApplicationStartup;
+
+            _running = false;
+            LogEntry("ActionBus stopped.", C4IT.Logging.LogLevels.Info);
+        }
+
+        public void Dispose() => Stop();
+
+        // ──────────────────────────────────────────────────────────────────────────
+        // Event handlers — each one creates a typed ActionContext and fires dispatch
+        // ──────────────────────────────────────────────────────────────────────────
+
+        private void OnCaseClosed(object sender, TriggerEventArgs<CaseClosedPayload> args)
+            => DispatchTrigger(TriggerEvent.CaseClosed, args.Payload, sender);
+
+        private void OnCaseCreated(object sender, TriggerEventArgs<CaseCreatedPayload> args)
+            => DispatchTrigger(TriggerEvent.CaseCreated, args.Payload, sender);
+
+        private void OnApplicationStartup(object sender, TriggerEventArgs<ApplicationStartupPayload> args)
+            => DispatchTrigger(TriggerEvent.ApplicationStartup, args.Payload, sender);
+
+        // ──────────────────────────────────────────────────────────────────────────
+        // Core dispatch — fire-and-forget wrapper that surfaces results via events
+        // ──────────────────────────────────────────────────────────────────────────
+
+        private void DispatchTrigger(TriggerEvent triggerEvent, PayloadBase payload, object sender)
+        {
+            if (!_running) return;
+            if (!_configuration.Triggers.TryGetValue(triggerEvent, out Trigger trigger)) return;
+
+            // Run async dispatch on the thread pool; do not block the caller.
+            Task.Run(() => DispatchActionsAsync(trigger.Actions, triggerEvent, payload, sender));
+        }
+
+        private async Task DispatchActionsAsync(
+            IDictionary<string, ActionDefinitionBase> actions,
+            TriggerEvent triggerEvent,
+            PayloadBase payload,
+            object sender)
+        {
+            foreach (var pair in actions)
+            {
+                ActionDefinitionBase action = pair.Value;
+
+                var context = new ActionContext
+                {
+                    TriggerEvent = triggerEvent,
+                    AwaitResult = action.AwaitResult,
+                    Payload = payload,
+                };
+
+                ActionResult result = await ExecuteSafeAsync(action, context);
+
+                ActionConnectorEvents.RaiseActionCompleted(
+                    sender,
+                    new ActionCompletedEventArgs(result, context));
+            }
+        }
+
+        private async Task<ActionResult> ExecuteSafeAsync(ActionDefinitionBase action, ActionContext context)
+        {
+            try
+            {
+                return await _dispatcher.DispatchAsync(action, context);
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+                return ActionResult.Fail(action.Id, ex.Message);
+            }
+        }
+    }
+}

F4SD-ActionConnector/Bus/ActionBusOptions.cs

@@ -0,0 +1,23 @@
+using System;
+using System.Threading.Tasks;
+using System.Xml;
+using C4IT.XML;
+using F4SD.ActionConnector.Execution;
+using F4SD.ActionConnector.Models;
+
+namespace F4SD.ActionConnector.Bus
+{
+    public sealed class ActionBusOptions
+    {
+        public XmlElement ConfigRootElement { get; set; }
+        public cXmlParser Parser { get; set; }
+
+        /// <summary>
+        /// Called for every QuickAction that fires.
+        /// Template variables in <see cref="QuickActionRequest.Parameters"/> are already
+        /// resolved against the event payload before this delegate is invoked.
+        /// Must be set when any QuickAction is configured.
+        /// </summary>
+        public Func<QuickActionRequest, Task<ActionResult>> QuickActionExecutor { get; set; }
+    }
+}

F4SD-ActionConnector/Enumerations/ActionResultStatus.cs

@@ -0,0 +1,9 @@
+namespace F4SD.ActionConnector.Enumerations
+{
+    public enum ActionResultStatus
+    {
+        Success,
+        Failure,
+        Skipped
+    }
+}

F4SD-ActionConnector/Enumerations/ActionType.cs

@@ -0,0 +1,10 @@
+namespace F4SD.ActionConnector.Enumerations
+{
+    public enum ActionType
+    {
+        Unknown,
+        QuickAction,
+        HttpCall,
+        Webhook,
+    }
+}

F4SD-ActionConnector/Enumerations/TriggerEvent.cs

@@ -0,0 +1,10 @@
+namespace F4SD.ActionConnector.Enumerations
+{
+    public enum TriggerEvent
+    {
+        Unknown,
+        ApplicationStartup,
+        CaseClosed,
+        CaseCreated,
+    }
+}

F4SD-ActionConnector/Events/ActionCompletedEventArgs.cs

@@ -0,0 +1,21 @@
+using System;
+using F4SD.ActionConnector.Models;
+using F4SD.ActionConnector.Payloads;
+
+namespace F4SD.ActionConnector.Events
+{
+    /// <summary>
+    /// Raised after a sync action finishes. Carries the result for Cockpit integration.
+    /// </summary>
+    public sealed class ActionCompletedEventArgs : EventArgs
+    {
+        public ActionResult Result { get; }
+        public ActionContext Context { get; }
+
+        public ActionCompletedEventArgs(ActionResult result, ActionContext context)
+        {
+            Result = result;
+            Context = context;
+        }
+    }
+}

F4SD-ActionConnector/Events/ActionConnectorEvents.cs

@@ -0,0 +1,40 @@
+using System;
+using F4SD.ActionConnector.Payloads;
+
+namespace F4SD.ActionConnector.Events
+{
+    /// <summary>
+    /// Static event bus. F4SD calls the methods after a business event occurs.
+    /// The connector engine subscribes to the corresponding events and dispatches configured actions.
+    /// </summary>
+    public static class ActionConnectorEvents
+    {
+        /// <summary>Raised when a support case is closed.</summary>
+        public static event EventHandler<TriggerEventArgs<CaseClosedPayload>> CaseClosed;
+
+        /// <summary>Raised when a new support case is created.</summary>
+        public static event EventHandler<TriggerEventArgs<CaseCreatedPayload>> CaseCreated;
+
+        /// <summary>Raised once during application startup, after configuration is loaded.</summary>
+        public static event EventHandler<TriggerEventArgs<ApplicationStartupPayload>> ApplicationStartup;
+
+        /// <summary>
+        /// Raised after every sync action completes. The Cockpit Client subscribes here
+        /// to display results without coupling to specific trigger types.
+        /// </summary>
+        public static event EventHandler<ActionCompletedEventArgs> ActionCompleted;
+
+
+        public static void RaiseCaseClosed(object sender, CaseClosedPayload payload)
+            => CaseClosed?.Invoke(sender, new TriggerEventArgs<CaseClosedPayload>(payload));
+
+        public static void RaiseCaseCreated(object sender, CaseCreatedPayload payload)
+            => CaseCreated?.Invoke(sender, new TriggerEventArgs<CaseCreatedPayload>(payload));
+
+        public static void RaiseApplicationStartup(object sender, ApplicationStartupPayload payload)
+            => ApplicationStartup?.Invoke(sender, new TriggerEventArgs<ApplicationStartupPayload>(payload));
+
+        public static void RaiseActionCompleted(object sender, ActionCompletedEventArgs args)
+            => ActionCompleted?.Invoke(sender, args);
+    }
+}

F4SD-ActionConnector/Events/TriggerEventArgs.cs

@@ -0,0 +1,15 @@
+using System;
+using F4SD.ActionConnector.Payloads;
+
+namespace F4SD.ActionConnector.Events
+{
+    public sealed class TriggerEventArgs<TPayload> : EventArgs where TPayload : PayloadBase
+    {
+        public TPayload Payload { get; }
+
+        public TriggerEventArgs(TPayload payload)
+        {
+            Payload = payload;
+        }
+    }
+}

F4SD-ActionConnector/Execution/ActionDispatcher.cs

@@ -0,0 +1,62 @@
+using System;
+using System.Threading.Tasks;
+using F4SD.ActionConnector.Enumerations;
+using F4SD.ActionConnector.Models;
+using static C4IT.Logging.cLogManager;
+
+namespace F4SD.ActionConnector.Execution
+{
+    /// <summary>
+    /// Routes a single action definition to the correct executor based on its <see cref="ActionType"/>.
+    /// </summary>
+    internal sealed class ActionDispatcher
+    {
+        private readonly Func<QuickActionRequest, Task<ActionResult>> _quickActionExecutor;
+
+        internal ActionDispatcher(Func<QuickActionRequest, Task<ActionResult>> quickActionExecutor)
+        {
+            _quickActionExecutor = quickActionExecutor;
+        }
+
+        internal async Task<ActionResult> DispatchAsync(ActionDefinitionBase action, ActionContext context)
+        {
+            if (!action.IsEnabled)
+                return ActionResult.Skip(action.Id);
+
+            switch (action.Type)
+            {
+                case ActionType.QuickAction:
+                    return await ExecuteQuickActionAsync((QuickActionDefinition)action, context);
+
+                case ActionType.HttpCall:
+                case ActionType.Webhook:
+                    throw new NotImplementedException(
+                        $"ActionType '{action.Type}' is not yet implemented.");
+
+                default:
+                    LogEntry($"ActionDispatcher: unknown ActionType '{action.Type}' for action '{action.Id}'.",
+                        C4IT.Logging.LogLevels.Warning);
+                    return ActionResult.Skip(action.Id);
+            }
+        }
+
+        private async Task<ActionResult> ExecuteQuickActionAsync(QuickActionDefinition definition, ActionContext context)
+        {
+            if (_quickActionExecutor == null)
+                throw new InvalidOperationException(
+                    $"A QuickAction ('{definition.Id}') was triggered but no {nameof(Bus.ActionBusOptions.QuickActionExecutor)} was registered.");
+
+            var resolvedParameters = PayloadVariableResolver.Resolve(definition.Parameters, context.Payload);
+
+            var request = new QuickActionRequest
+            {
+                ActionId = definition.Id,
+                QuickActionRef = definition.QuickActionRef,
+                Parameters = resolvedParameters,
+                Context = context,
+            };
+
+            return await _quickActionExecutor(request);
+        }
+    }
+}

F4SD-ActionConnector/Execution/PayloadVariableResolver.cs

@@ -0,0 +1,94 @@
+using System;
+using System.Collections.Generic;
+using System.Globalization;
+using System.Reflection;
+using System.Text.RegularExpressions;
+using F4SD.ActionConnector.Payloads;
+
+namespace F4SD.ActionConnector.Execution
+{
+    /// <summary>
+    /// Resolves template variables such as {{Case.Id}} or {{Case.ClosedAt:yyyy-MM-ddTHH:mm:ssZ}}
+    /// against a payload object.
+    ///
+    /// Variable format:  {{ObjectName.PropertyName[:FormatSpecifier]}}
+    /// </summary>
+    internal static class PayloadVariableResolver
+    {
+        private static readonly Regex VariablePattern =
+            new Regex(@"\{\{(?<obj>[^.}]+)\.(?<prop>[^:}]+)(?::(?<fmt>[^}]+))?\}\}",
+                RegexOptions.Compiled);
+
+        /// <summary>
+        /// Returns a new dictionary with every value in <paramref name="rawParameters"/> having
+        /// its template variables replaced by the corresponding payload property values.
+        /// Pure single-variable templates (e.g. <c>{{Case.ClosedAt}}</c>) yield the raw typed
+        /// object; mixed or formatted templates yield a resolved string.
+        /// </summary>
+        internal static IDictionary<string, object> Resolve(
+            IDictionary<string, string> rawParameters,
+            PayloadBase payload)
+        {
+            var resolved = new Dictionary<string, object>(rawParameters.Count);
+
+            foreach (var pair in rawParameters)
+                resolved[pair.Key] = ResolveValue(pair.Value, payload);
+
+            return resolved;
+        }
+
+        private static object ResolveValue(string template, PayloadBase payload)
+        {
+            var match = VariablePattern.Match(template);
+
+            // Pure single variable with no format specifier → return raw object
+            if (match.Success && match.Value == template && !match.Groups["fmt"].Success)
+                return ResolveRawProperty(match, payload);
+
+            // Mixed template, literal, or explicit format specifier → return resolved string
+            return ResolveString(template, payload);
+        }
+
+        private static object ResolveRawProperty(Match match, PayloadBase payload)
+        {
+            string propertyName = match.Groups["prop"].Value;
+
+            PropertyInfo property = payload.GetType().GetProperty(
+                propertyName,
+                BindingFlags.Public | BindingFlags.Instance | BindingFlags.IgnoreCase);
+
+            if (property == null)
+                return match.Value;
+
+            return property.GetValue(payload);
+        }
+
+        private static string ResolveString(string template, PayloadBase payload)
+        {
+            return VariablePattern.Replace(template, match => ResolveMatch(match, payload));
+        }
+
+        private static string ResolveMatch(Match match, PayloadBase payload)
+        {
+            string propertyName = match.Groups["prop"].Value;
+            string formatSpecifier = match.Groups["fmt"].Success ? match.Groups["fmt"].Value : null;
+
+            PropertyInfo property = payload.GetType().GetProperty(
+                propertyName,
+                BindingFlags.Public | BindingFlags.Instance | BindingFlags.IgnoreCase);
+
+            if (property == null)
+                return match.Value;
+
+            object value = property.GetValue(payload);
+
+            if (value == null)
+                return string.Empty;
+
+            if (formatSpecifier != null && value is IFormattable formattable)
+                return formattable.ToString(formatSpecifier, CultureInfo.InvariantCulture);
+
+            return value.ToString();
+        }
+    }
+}

F4SD-ActionConnector/Execution/QuickActionRequest.cs

@@ -0,0 +1,29 @@
+using System.Collections.Generic;
+using F4SD.ActionConnector.Models;
+
+namespace F4SD.ActionConnector.Execution
+{
+    public sealed class QuickActionRequest
+    {
+        /// <summary>
+        /// Matches <see cref="QuickActionDefinition.Id"/> from the configuration.
+        /// </summary>
+        public string ActionId { get; internal set; }
+
+        /// <summary>
+        /// The name of the Quick Action to invoke, e.g. "Document case in JIRA".
+        /// </summary>
+        public string QuickActionRef { get; internal set; }
+
+        /// <summary>
+        /// Template variables resolved against the event payload.
+        /// Values are the raw payload values; callers are responsible for casting.
+        /// </summary>
+        public IDictionary<string, object> Parameters { get; internal set; }
+
+        /// <summary>
+        /// Full context of the triggering event.
+        /// </summary>
+        public ActionContext Context { get; internal set; }
+    }
+}

F4SD-ActionConnector/F4SD-ActionConnector.csproj

@@ -0,0 +1,16 @@
+<Project Sdk="Microsoft.NET.Sdk">
+
+  <PropertyGroup>
+    <TargetFramework>netstandard2.0</TargetFramework>
+    <RootNamespace>F4SD.ActionConnector</RootNamespace>
+    <AssemblyName>F4SD-ActionConnector</AssemblyName>
+    <Nullable>disable</Nullable>
+    <LangVersion>7.3</LangVersion>
+  </PropertyGroup>
+
+  <ItemGroup>
+    <ProjectReference Include="..\F4SD-Logging\F4SD-Logging.csproj" />
+    <ProjectReference Include="..\FasdCockpitBase\F4SD-Cockpit-Client-Base.csproj" />
+  </ItemGroup>
+
+</Project>

F4SD-ActionConnector/Models/ActionContext.cs

@@ -0,0 +1,12 @@
+using F4SD.ActionConnector.Enumerations;
+using F4SD.ActionConnector.Payloads;
+
+namespace F4SD.ActionConnector.Models
+{
+    public sealed class ActionContext
+    {
+        public TriggerEvent TriggerEvent { get; internal set; }
+        public bool AwaitResult { get; internal set; }
+        public PayloadBase Payload { get; internal set; }
+    }
+}

F4SD-ActionConnector/Models/ActionDefinitionBase.cs

@@ -0,0 +1,38 @@
+using C4IT.XML;
+using F4SD.ActionConnector.Enumerations;
+using System;
+using System.Xml;
+using static C4IT.Logging.cLogManager;
+
+namespace F4SD.ActionConnector.Models
+{
+    public abstract class ActionDefinitionBase
+    {
+        public string Id { get; internal set; }
+        public abstract ActionType Type { get; }
+        public bool AwaitResult { get; internal set; }
+        public bool IsEnabled { get; internal set; }
+        public string Description { get; internal set; }
+        public bool IsValid { get; private protected set; }
+
+        protected ActionDefinitionBase(XmlElement xNode, cXmlParser parser)
+        {
+            try
+            {
+                Id = cXmlParser.GetStringFromXmlAttribute(xNode, "Id");
+                AwaitResult = cXmlParser.GetBoolFromXmlAttribute(xNode, "AwaitResult");
+                IsEnabled = cXmlParser.GetBoolFromXmlAttribute(xNode, "IsEnabled");
+
+                XmlNode descriptionNode = xNode.SelectSingleNode("Description");
+                if (descriptionNode != null)
+                    Description = cXmlParser.GetInnerTextFromXmlElement(descriptionNode);
+
+                IsValid = true;
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+        }
+    }
+}

F4SD-ActionConnector/Models/ActionResult.cs

@@ -0,0 +1,41 @@
+using System.Collections.Generic;
+using F4SD.ActionConnector.Enumerations;
+
+namespace F4SD.ActionConnector.Models
+{
+    public sealed class ActionResult
+    {
+        public string ActionId { get; private set; }
+        public ActionResultStatus Status { get; private set; }
+
+        /// <summary>
+        /// HTTP status code for HttpCall actions; null for other types.
+        /// </summary>
+        public int? HttpStatusCode { get; private set; }
+
+        /// <summary>
+        /// Raw response body (HttpCall) or serialized output (QuickAction).
+        /// </summary>
+        public string RawResponse { get; private set; }
+
+        /// <summary>
+        /// Named fields extracted from the response via jsonPath mappings.
+        /// Populated when DisplayInCockpit is true.
+        /// </summary>
+        public IDictionary<string, string> MappedFields { get; private set; } = new Dictionary<string, string>();
+
+        /// <summary>
+        /// Human-readable error message; set when Status is Failure.
+        /// </summary>
+        public string ErrorMessage { get; private set; }
+
+        public static ActionResult Ok(string actionId, string rawResponse = null)
+            => new ActionResult { ActionId = actionId, Status = ActionResultStatus.Success, RawResponse = rawResponse };
+
+        public static ActionResult Fail(string actionId, string errorMessage)
+            => new ActionResult { ActionId = actionId, Status = ActionResultStatus.Failure, ErrorMessage = errorMessage };
+
+        public static ActionResult Skip(string actionId)
+            => new ActionResult { ActionId = actionId, Status = ActionResultStatus.Skipped };
+    }
+}

F4SD-ActionConnector/Models/ExternalCommunicationConfiguration.cs

@@ -0,0 +1,73 @@
+using C4IT.XML;
+using F4SD.ActionConnector.Enumerations;
+using System;
+using System.Collections.Generic;
+using System.Reflection;
+using System.Xml;
+using static C4IT.Logging.cLogManager;
+
+namespace F4SD.ActionConnector.Models
+{
+    public class ExternalCommunicationConfiguration
+    {
+        private const string FileNameConfig = "F4SD-ExternalCommunication-Configuration.xml";
+        private const string FileNameConfigSchema = "F4SD-ExternalCommunication-Configuration.xsd";
+        public const string ConfigRootElement = "F4SD-ExternalCommunication-Configuration";
+
+        public IDictionary<TriggerEvent, Trigger> Triggers { get; } = new Dictionary<TriggerEvent, Trigger>();
+
+
+        private const string TriggersNodeName = "Triggers";
+        private const string TriggerNodeName = "Trigger";
+
+        public void Initiate(XmlElement rootElement, cXmlParser parser)
+        {
+            var CM = MethodBase.GetCurrentMethod();
+            LogMethodBegin(CM);
+            try
+            {
+                var triggersNode = rootElement.SelectSingleNode(TriggersNodeName);
+                parser.EnterElement(TriggersNodeName);
+
+                var triggerNodes = triggersNode.SelectNodes(TriggerNodeName);
+
+                if (triggerNodes is null || triggerNodes.Count == 0)
+                    return;
+
+                parser.EnterElement(TriggerNodeName);
+
+                foreach (XmlElement triggerNodeElement in triggerNodes)
+                {
+                    try
+                    {
+                        Trigger trigger = new Trigger(triggerNodeElement, parser);
+
+                        if (trigger is null || !trigger.IsValid || Triggers.ContainsKey(trigger.Event))
+                            continue;
+
+                        Triggers.Add(trigger.Event, trigger);
+                    }
+                    catch (Exception ex)
+                    {
+                        LogException(ex);
+                    }
+                    finally
+                    {
+                        parser.SelectElementNext();
+                    }
+                }
+
+                parser.LeaveElement(TriggerNodeName);
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+            finally
+            {
+                parser.LeaveElement(TriggersNodeName);
+                LogMethodEnd(CM);
+            }
+        }
+    }
+}

F4SD-ActionConnector/Models/HttpCallDefinition.cs

@@ -0,0 +1,30 @@
+using C4IT.XML;
+using F4SD.ActionConnector.Enumerations;
+using System;
+using System.Collections.Generic;
+using System.Net.Http;
+using System.Xml;
+
+namespace F4SD.ActionConnector.Models
+{
+    public sealed class HttpCallDefinition : ActionDefinitionBase
+    {
+        public override ActionType Type => ActionType.HttpCall;
+
+        public string Url { get; internal set; }
+        public HttpMethod Method { get; internal set; } = HttpMethod.Post;
+        public TimeSpan Timeout { get; internal set; } = TimeSpan.FromSeconds(30);
+        public IDictionary<string, string> Headers { get; internal set; } = new Dictionary<string, string>();
+        public string Body { get; internal set; }
+
+        /// <summary>
+        /// jsonPath expressions keyed by field name, used to extract values from the response.
+        /// </summary>
+        public IDictionary<string, string> MappedFieldJsonPaths { get; internal set; } = new Dictionary<string, string>();
+
+        internal HttpCallDefinition(XmlElement xNode, cXmlParser parser) : base(xNode, parser)
+        {
+
+        }
+    }
+}

F4SD-ActionConnector/Models/QuickActionDefinition.cs

@@ -0,0 +1,105 @@
+using C4IT.XML;
+using F4SD.ActionConnector.Enumerations;
+using System;
+using System.Collections.Generic;
+using System.Xml;
+using static C4IT.Logging.cLogManager;
+
+namespace F4SD.ActionConnector.Models
+{
+    public sealed class QuickActionDefinition : ActionDefinitionBase
+    {
+        private const string ParametersNodeName = "Parameters";
+        private const string ParameterNodeName = "Parameter";
+
+        public override ActionType Type => ActionType.QuickAction;
+
+        /// <summary>
+        /// Reference to the Quick Action to invoke, e.g. "Protocol case in JIRA".
+        /// </summary>
+        public string QuickActionRef { get; internal set; }
+
+        public IDictionary<string, string> Parameters { get; private set; } = new Dictionary<string, string>();
+
+        internal QuickActionDefinition(XmlElement xNode, cXmlParser parser) : base(xNode, parser)
+        {
+            try
+            {
+                if (!IsValid) return; else IsValid = false;
+
+                XmlNode quickActionRefNode = xNode.SelectSingleNode("QuickActionRef");
+                if (quickActionRefNode is null)
+                    return;
+
+                QuickActionRef = cXmlParser.GetInnerTextFromXmlElement(quickActionRefNode);
+
+                if (QuickActionRef is null)
+                    return;
+
+                XmlNode parametersNode = xNode.SelectSingleNode(ParametersNodeName);
+                if (parametersNode != null && parametersNode is XmlElement paramtersNodeElement)
+                    ParseParametersElement(paramtersNodeElement, parser);
+
+                IsValid = true;
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+        }
+
+        private void ParseParametersElement(XmlElement parametersNodeElement, cXmlParser parser)
+        {
+            try
+            {
+                parser.EnterElement(ParametersNodeName);
+
+                XmlNodeList parameterNodes = parametersNodeElement.SelectNodes(ParameterNodeName);
+
+                if (parameterNodes?.Count > 0)
+                    parser.EnterElement(ParameterNodeName);
+
+                foreach (XmlElement parameterNode in parameterNodes)
+                {
+                    ParseParameterElement(parameterNode, parser);
+                }
+
+                if (parameterNodes?.Count > 0)
+                    parser.LeaveElement(ParameterNodeName);
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+            finally
+            {
+                parser.LeaveElement(ParametersNodeName);
+            }
+        }
+
+        private void ParseParameterElement(XmlElement parameterNode, cXmlParser parser)
+        {
+            try
+            {
+                string parameterName = cXmlParser.GetStringFromXmlAttribute(parameterNode, "Name");
+                string parameterVariable = cXmlParser.GetInnerTextFromXmlElement(parameterNode);
+
+                if (string.IsNullOrEmpty(parameterName) || string.IsNullOrEmpty(parameterVariable))
+                    return;
+
+                if (Parameters.ContainsKey(parameterName))
+                    LogEntry($"A paramter with name '{parameterName}' does allready exist.", C4IT.Logging.LogLevels.Warning);
+                else
+                    Parameters.Add(parameterName, parameterVariable);
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+            finally
+            {
+                parser.SelectElementNext();
+            }
+        }
+    }
+}

F4SD-ActionConnector/Models/Trigger.cs

@@ -0,0 +1,101 @@
+using C4IT.XML;
+using F4SD.ActionConnector.Enumerations;
+using System;
+using System.Collections.Generic;
+using System.Text;
+using System.Xml;
+using static C4IT.Logging.cLogManager;
+
+namespace F4SD.ActionConnector.Models
+{
+    public class Trigger
+    {
+        public TriggerEvent Event { get; set; }
+
+        public IDictionary<string, ActionDefinitionBase> Actions { get; } = new Dictionary<string, ActionDefinitionBase>();
+
+        public bool IsValid { get; private set; }
+
+        private const string ActionsNodeName = "Actions";
+        private const string ActionNodeName = "Action";
+
+        internal Trigger(XmlElement xNode, cXmlParser parser)
+        {
+            try
+            {
+                Event = cXmlParser.GetEnumFromAttribute(xNode, "event", TriggerEvent.Unknown);
+
+                XmlNode actionsNode = xNode.SelectSingleNode(ActionsNodeName);
+
+                if (actionsNode is null || !(actionsNode is XmlElement actionsNodeElement))
+                    return;
+
+                ParseActionsNode(actionsNodeElement, parser);
+
+                IsValid = true; ;
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+        }
+
+        private void ParseActionsNode(XmlElement actionsNode, cXmlParser parser)
+        {
+            try
+            {
+                parser.EnterElement(ActionsNodeName);
+
+                var actionNodes = actionsNode.SelectNodes(ActionNodeName);
+                if (actionNodes is null || actionNodes.Count == 0)
+                    return;
+
+                parser.EnterElement(ActionNodeName);
+
+                foreach (XmlElement actionNode in actionNodes)
+                {
+                    try
+                    {
+                        ActionType type = cXmlParser.GetEnumFromAttribute(actionNode, "Type", ActionType.Unknown);
+
+                        ActionDefinitionBase actionDefinition = null;
+
+                        switch (type)
+                        {
+                            case ActionType.QuickAction:
+                                actionDefinition = new QuickActionDefinition(actionNode, parser);
+                                break;
+                            case ActionType.HttpCall:
+                                break;
+                            case ActionType.Unknown:
+                            case ActionType.Webhook:
+                            default:
+                                break;
+                        }
+
+                        if (actionDefinition?.Id != null && !Actions.ContainsKey(actionDefinition.Id))
+                            Actions.Add(actionDefinition.Id, actionDefinition);
+                    }
+                    catch (Exception ex)
+                    {
+                        LogException(ex);
+                    }
+                    finally
+                    {
+                        parser.SelectElementNext();
+                    }
+                }
+
+                parser.LeaveElement(ActionNodeName);
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+            finally
+            {
+                parser.LeaveElement(ActionsNodeName);
+            }
+        }
+    }
+}

F4SD-ActionConnector/Payloads/ApplicationStartupPayload.cs

@@ -0,0 +1,9 @@
+using F4SD.ActionConnector.Enumerations;
+
+namespace F4SD.ActionConnector.Payloads
+{
+    public sealed class ApplicationStartupPayload : PayloadBase
+    {
+        public override TriggerEvent Event => TriggerEvent.ApplicationStartup;
+    }
+}

F4SD-ActionConnector/Payloads/CaseClosedPayload.cs

@@ -0,0 +1,17 @@
+using System;
+using F4SD.ActionConnector.Enumerations;
+
+namespace F4SD.ActionConnector.Payloads
+{
+    public sealed class CaseClosedPayload : PayloadBase
+    {
+        public override TriggerEvent Event => TriggerEvent.CaseClosed;
+
+        public string Id { get; set; }
+        public string Subject { get; set; }
+        public string Priority { get; set; }
+        public Guid UserId { get; set; }
+        public string ClosedByUserName { get; set; }
+        public DateTime ClosedAt { get; set; }
+    }
+}

F4SD-ActionConnector/Payloads/CaseCreatedPayload.cs

@@ -0,0 +1,14 @@
+using System;
+using F4SD.ActionConnector.Enumerations;
+
+namespace F4SD.ActionConnector.Payloads
+{
+    public sealed class CaseCreatedPayload : PayloadBase
+    {
+        public override TriggerEvent Event => TriggerEvent.CaseCreated;
+
+        public string Id { get; set; }
+        public string UserId { get; set; }
+        public DateTime CreatedAt { get; set; }
+    }
+}

F4SD-ActionConnector/Payloads/PayloadBase.cs

@@ -0,0 +1,9 @@
+using F4SD.ActionConnector.Enumerations;
+
+namespace F4SD.ActionConnector.Payloads
+{
+    public abstract class PayloadBase
+    {
+        public abstract TriggerEvent Event { get; }
+    }
+}

F4SD-AdaptableIcon/Enums/InternIcon.cs

@@ -59,6 +59,7 @@ namespace F4SD_AdaptableIcon.Enums
         misc_tool,
         misc_user,
         misc_user_disabled,
+        misc_disabledOverlay,
 
         //StatusIcons
         status_bad,

F4SD-AdaptableIcon/IconPainter.cs

@@ -519,6 +519,13 @@ namespace FasdDesktopUi.Basics.UserControls.AdaptableIcon
                     null
                 }
             },
+            {   enumInternIcons.misc_disabledOverlay,
+                new PathGeometry[]
+                {
+                    PathGeometry.CreateFromGeometry(Geometry.Parse("F1 M7.8133 5.364l-.844-.62L1.1307.4627c-.5307-.4014-1.1307.4013-.5987.8026L6.1253 5.364l.844.62 5.8387 4.2813c.536.396 1.1307-.412.5933-.808 Z")),
+                    null
+                }
+            },
 
             #endregion
 

F4SD-Docu-Engine/DocuEngine.cs

@@ -0,0 +1,41 @@
+using F4SD.DocuEngine.DocuEngineDataProvider;
+using F4SD.DocuEngine.DocuEngineParser;
+using F4SD.DocuEngine.DocuEngineParser.ContentBlock;
+using F4SD.DocuEngine.DocuEngineParser.Exceptions;
+using System;
+using System.Collections.Generic;
+using System.Text;
+
+namespace F4SD.DocuEngine
+{
+    public class DocuEngine
+    {
+        public string DocuTemplate { get; private set; }
+        public IDocuEngineDataContainer Container { get; private set; }
+        private ParsingContext parsingContext;
+
+        public DocuEngine(string docuTemplate, IDocuEngineDataContainer container)
+        {
+            DocuTemplate = docuTemplate;
+            Container = container;
+        }
+
+        public string ParseTemplate()
+        {
+            var index = 0;
+            parsingContext = new ParsingContext();
+            ContentBlock contentBlock = new ContentBlock(DocuTemplate, Container);
+            try
+            {
+                parsingContext.Append(contentBlock.ParseContentBlock(ref index));
+            }
+            catch (DocuEngineParser.Exceptions.DocuEngineParserException parserException)
+            {
+                parsingContext.Append(parserException.CurrentText);
+                parsingContext.Append(parserException.PrintedErrorMessage);
+                return parsingContext.GetFinalText();
+            }
+            return parsingContext.GetFinalText();
+        }
+    }
+}

F4SD-Docu-Engine/DocuEngineDataProvider/DocuEngineDataProvider.cs

@@ -0,0 +1,93 @@
+using C4IT.F4SD.DisplayFormatting;
+using System.Collections.Generic;
+using System.Linq;
+
+namespace F4SD.DocuEngine.DocuEngineDataProvider
+{
+    public class DocuEngineDataProperty : IDocuEngineDataProperty
+    {
+        public object Value { get; set; }
+        public RawValueType? ValueType { get; set; }
+    }
+
+    public class DocuEngineDataContainer : Dictionary<string, IDocuEngineDataToken>, IDocuEngineDataContainer
+    {
+        public IDocuEngineDataToken GetByName(string tokenName)
+        {
+            var tokenTree = tokenName.Split('.');
+            if (this.TryGetValue(tokenTree[0], out IDocuEngineDataToken token))
+            {
+                if (tokenTree.Length > 1)
+                {
+                    switch (token)
+                    {
+                        case IDocuEngineDataContainer container:
+                            return container.GetByName(string.Join(".", tokenTree.Skip(1)));
+                        case IDocuEngineDataProperty property:
+                            return property;
+                        case IDocuEngineDataEnumeration enumeration:
+                            return new DocuEngineDataProperty() { Value = tokenTree[0] };
+                        default:
+                            //Syntax Error
+                            break;
+                    }
+                }
+                else
+                {
+                    switch (token)
+                    {
+                        case IDocuEngineDataContainer container:
+                            return container;
+                        case IDocuEngineDataProperty property:
+                            return property;
+                        case IDocuEngineDataEnumeration enumeration:
+                            return enumeration;
+                        default:
+                            //Syntax Error
+                            break;
+                    }
+                }
+                return null;
+            }
+            else
+            {
+                //Syntax Error
+                return null;
+            }
+        }
+
+        public IDocuEngineDataContainer GetContainerByName(string containerName)
+        {
+            var token = GetByName(containerName);
+            if (token is IDocuEngineDataContainer container)
+            {
+                return container;
+            }
+            return null;
+        }
+
+        public IDocuEngineDataProperty GetPropertyByName(string propertyName)
+        {
+            var token = GetByName(propertyName);
+            if (token is IDocuEngineDataProperty property)
+            {
+                return property;
+            }
+            return null;
+        }
+
+        public IDocuEngineDataEnumeration GetEnumerationByName(string enumName)
+        {
+            var token = GetByName(enumName);
+            if (token is IDocuEngineDataEnumeration enumeration)
+            {
+                return enumeration;
+            }
+            return null;
+        }
+    }
+
+    public class DocuEngineDataEnumeration : List<IDocuEngineDataToken>, IDocuEngineDataEnumeration
+    {
+    }
+}

F4SD-Docu-Engine/DocuEngineDataProvider/IDocuEngineDataToken.cs

@@ -0,0 +1,31 @@
+using C4IT.F4SD.DisplayFormatting;
+using System.Collections.Generic;
+
+namespace F4SD.DocuEngine.DocuEngineDataProvider
+{
+    public interface IDocuEngineDataToken
+    {
+    }
+
+    public interface IDocuEngineDataIllegal : IDocuEngineDataToken 
+    {
+    }
+
+    public interface IDocuEngineDataProperty : IDocuEngineDataToken
+    {
+        object Value { get; set; }
+        RawValueType? ValueType { get; set; }
+    }
+
+    public interface IDocuEngineDataContainer : IDocuEngineDataToken
+    {
+        IDocuEngineDataToken GetByName(string name);
+        IDocuEngineDataContainer GetContainerByName(string containerName);
+        IDocuEngineDataEnumeration GetEnumerationByName(string enumName);
+        IDocuEngineDataProperty GetPropertyByName(string propertyName);
+    }
+
+    public interface IDocuEngineDataEnumeration : IEnumerable<IDocuEngineDataToken>, IDocuEngineDataToken
+    {
+    }
+}

F4SD-Docu-Engine/DocuEngineParser/ContentBlock/ContentBlock.cs

@@ -0,0 +1,227 @@
+using C4IT.F4SD.DisplayFormatting;
+using F4SD.DocuEngine.DocuEngineDataProvider;
+using F4SD.DocuEngine.DocuEngineParser.Exceptions;
+using System;
+using System.Linq;
+using System.Text.RegularExpressions;
+
+namespace F4SD.DocuEngine.DocuEngineParser.ContentBlock
+{
+    internal partial class ContentBlock
+    {
+        public string DocuTemplate { get; private set; }
+        public IDocuEngineDataContainer Container { get; private set; }
+        private ParsingContext parsingContext;
+        public ContentBlock(string DocuTemplate, IDocuEngineDataContainer Container)
+        {
+            this.DocuTemplate = DocuTemplate;
+            this.Container = Container;
+            parsingContext = new ParsingContext();
+        }
+
+        public string ParseContentBlock(ref int index)
+        {
+            bool isContentBlockFinished = false;
+            try
+            {
+                while (!isContentBlockFinished)
+                {
+                    ParseTextBlock(ref index, out var finished);
+                    if (finished)
+                    {
+                        isContentBlockFinished = true;
+                    }
+                    else
+                    {
+                        ParseCommandBlock(ref index);
+                    }
+                }
+            }
+            catch (DocuEngineParserException parserException)
+            {
+                parsingContext.Append(parserException.CurrentText);
+                parserException.AddToCurrentText(parsingContext.GetFinalText());
+                throw;
+            }
+            return parsingContext.GetFinalText();
+        }
+
+        private void ParseTextBlock(ref int index, out bool isContextBlockFinished)
+        {
+            bool foundTrigger = false;
+            string[] keywords = { "@@", "[[", "]]", "{{", "}}" };
+            string pattern = string.Join("|", keywords.Select(Regex.Escape));
+            Regex regex = new Regex(pattern);
+            isContextBlockFinished = false;
+
+            while (!foundTrigger)
+            {
+                Match match = regex.Match(DocuTemplate, index);
+                if (match.Success)
+                {
+                    parsingContext.Append(DocuTemplate.Substring(index, match.Index - index));
+                    index = match.Index;
+                    switch (match.Value)
+                    {
+                        case "@@":
+                            if (DocuTemplate.Substring(index, 3).Equals("@@@"))
+                            {
+                                parsingContext.Append("@@");
+                                index += 3;
+                            }
+                            else
+                            {
+                                foundTrigger = true;
+                                index += 2;
+                            }
+                            break;
+                        case "[[":
+                            if (DocuTemplate.Substring(index, 3).Equals("[[["))
+                            {
+                                parsingContext.Append("[[");
+                                index += 3;
+                            }
+                            else
+                            {
+                                index += 2;
+                                SkipWhiteSpace(ref index);
+                                string variableName = ParseVariableName(ref index);
+                                SkipWhiteSpace(ref index);
+                                if (DocuTemplate.ElementAtOrDefault(index).Equals(';'))
+                                {
+                                    index++;
+                                    SkipWhiteSpace(ref index);
+                                    string displayTypeString = ParseDisplayType(ref index);
+                                    RawValueType? displayType = null;
+                                    if (Enum.TryParse(displayTypeString, true, out RawValueType parseDisplayType))
+                                    {
+                                        displayType = parseDisplayType;
+                                    }
+                                    parsingContext.Append(SubstituteVariable(variableName, displayType));
+                                    SkipWhiteSpace(ref index);
+                                    if (DocuTemplate.Substring(index, 2).Equals("]]") && !(DocuTemplate.Substring(index, 3).Equals("]]]")))
+                                    {
+                                        index += 2;
+                                        continue;
+                                    }
+                                    else
+                                    {
+                                        throw new SyntaxErrorException("]]", DocuTemplate.Substring(index, 3));
+                                    }
+                                }
+                                else if (DocuTemplate.Substring(index, 2).Equals("]]"))
+                                {
+                                    parsingContext.Append(SubstituteVariable(variableName, null));
+                                    index += 2;
+                                    continue;
+                                }
+                                else
+                                {
+                                    throw new SyntaxErrorException("]]\" / \";", DocuTemplate.Substring(index, 3));
+                                }
+                            }
+                            break;
+                        case "]]":
+                            if (DocuTemplate.Substring(index, 3).Equals("]]]"))
+                            {
+                                parsingContext.Append("]]");
+                                index += 3;
+                            }
+                            else
+                            {
+                                throw new SyntaxErrorException("]]]", "]]");
+                            }
+                            break;
+                        case "{{":
+                            if (DocuTemplate.Substring(index, 3).Equals("{{{"))
+                            {
+                                parsingContext.Append("{{");
+                                index += 3;
+                            }
+                            else
+                            {
+                                throw new SyntaxErrorException("{{{", "{{");
+                            }
+                            break;
+                        case "}}":
+                            if (DocuTemplate.Substring(index, 3).Equals("}}}"))
+                            {
+                                parsingContext.Append("}}");
+                                index += 3;
+                            }
+                            else if (DocuTemplate.Substring(index, 3).Equals("}};"))
+                            {
+                                foundTrigger = true;
+                                isContextBlockFinished = true;
+                                index += 3;
+                            }
+                            else
+                            {
+                                foundTrigger = true;
+                                isContextBlockFinished = true;
+                                index += 2;
+                            }
+                            break;
+                    }
+                }
+                else
+                {
+                    int length = DocuTemplate.Length - index;
+                    if (length < 0)
+                    {
+                        length = 0;
+                    }
+                    else if (length > 15)
+                    {
+                        length = 15;
+                    }
+                    throw new SyntaxErrorException("}};", DocuTemplate.Substring(index, length));
+                }
+            }
+        }
+
+        private void ParseCommandBlock(ref int index)
+        {
+            string[] keywords = { "(" };
+            string pattern = string.Join("|", keywords.Select(Regex.Escape));
+            Regex regex = new Regex(pattern);
+
+            Match match = regex.Match(DocuTemplate, index);
+            if (match.Success)
+            {
+                string commandName = "";
+                commandName = DocuTemplate.Substring(index, match.Index - index);
+                index = match.Index + 1;
+
+                switch (commandName)
+                {
+                    case "if":
+                        ParseIfCommand(ref index);
+                        break;
+                    case "switch":
+                        ParseSwitchCommand(ref index);
+                        break;
+                    case "foreach":
+                        ParseForeachCommand(ref index);
+                        break;
+                    case "include":
+                        //TODO
+                        break;
+                }
+            }
+            else
+            {
+                int length = DocuTemplate.Length - index;
+                if (length < 0)
+                {
+                    length = 0;
+                }
+                else if (length > 15)
+                {
+                    length = 15;
+                }
+                throw new SyntaxErrorException("if\" / \"switch\" / \"foreach", DocuTemplate.Substring(index, length));
+            }
+        }
+    }
+}

F4SD-Docu-Engine/DocuEngineParser/ContentBlock/ContentBlockForeachCommand.cs

@@ -0,0 +1,52 @@
+using F4SD.DocuEngine.DocuEngineDataProvider;
+using F4SD.DocuEngine.DocuEngineParser.Exceptions;
+using System.ComponentModel;
+using System.Linq;
+
+namespace F4SD.DocuEngine.DocuEngineParser.ContentBlock
+{
+    internal partial class ContentBlock
+    {
+        private void ParseForeachCommand(ref int index)
+        {
+            string variableName = "";
+            string enumName = "";
+            int tempIndex = 0;
+
+            SkipWhiteSpace(ref index);
+            variableName += ParseVariableName(ref index);
+            SkipWhiteSpace(ref index);
+            if (!(DocuTemplate.ElementAtOrDefault(index).Equals(';')))
+            {
+                throw new SyntaxErrorException(";", DocuTemplate.ElementAtOrDefault(index).ToString());
+            }
+            index++;
+            SkipWhiteSpace(ref index);
+            enumName += ParseVariableName(ref index);
+            SkipWhiteSpace(ref index);
+            if (!(DocuTemplate.ElementAtOrDefault(index).Equals(')')))
+            {
+                throw new SyntaxErrorException(")", DocuTemplate.ElementAtOrDefault(index).ToString());
+            }
+            index++;
+            SkipWhiteSpace(ref index);
+            if (!DocuTemplate.Substring(index, 2).Equals("{{"))
+            {
+                throw new SyntaxErrorException("{{", DocuTemplate.Substring(index, 2));
+            }
+            index += 2;
+            IDocuEngineDataEnumeration enumeration = Container.GetEnumerationByName(enumName);
+            if (enumeration == null)
+            {
+                //Syntax Error
+            }
+            tempIndex = index;
+            foreach (var token in enumeration)
+            {
+                index = tempIndex;
+                ContentBlock foreachBlock = new ContentBlock(DocuTemplate, new DocuEngineDataContainer() { { variableName, token } });
+                parsingContext.Append(foreachBlock.ParseContentBlock(ref index));
+            }
+        }
+    }
+}

F4SD-Docu-Engine/DocuEngineParser/ContentBlock/ContentBlockHelperMethods.cs

@@ -0,0 +1,291 @@
+using C4IT.F4SD.DisplayFormatting;
+using F4SD.DocuEngine.DocuEngineParser.Exceptions;
+using System.ComponentModel;
+using System.Linq;
+using System.Text.RegularExpressions;
+
+namespace F4SD.DocuEngine.DocuEngineParser.ContentBlock
+{
+    internal partial class ContentBlock
+    {
+        private string ParseVariableType(ref int index)
+        {
+            bool foundTypeEnd = false;
+            string variableType = "";
+            while (!foundTypeEnd)
+            {
+                char c = DocuTemplate.ElementAt(index);
+                if (char.IsLetter(c))
+                {
+                    variableType += c;
+                    index++;
+                }
+                else
+                {
+                    foundTypeEnd = true;
+                }
+            }
+            return variableType;
+        }
+
+        private string ParseVariableName(ref int index)
+        {
+            bool foundVariableEnd = false;
+            string variableName = "";
+            while (!foundVariableEnd)
+            {
+                char c = DocuTemplate.ElementAt(index);
+                if (char.IsLetterOrDigit(c) || c == '.')
+                {
+                    variableName += c;
+                    index++;
+                }
+                else
+                {
+                    foundVariableEnd = true;
+                }
+            }
+            return variableName;
+        }
+
+        private void SkipWhiteSpace(ref int index)
+        {
+            bool foundNonWhiteSpace = false;
+            while (!foundNonWhiteSpace)
+            {
+                char c = DocuTemplate.ElementAt(index);
+                if (char.IsWhiteSpace(c))
+                {
+                    index++;
+                }
+                else
+                {
+                    foundNonWhiteSpace = true;
+                }
+            }
+        }
+
+        private string ParseDisplayType(ref int index)
+        {
+            bool foundDisplayTypeEnd = false;
+            string displayType = "";
+            while (!foundDisplayTypeEnd)
+            {
+                char c = DocuTemplate.ElementAt(index);
+                if (char.IsLetterOrDigit(c))
+                {
+                    displayType += c;
+                    index++;
+                }
+                else
+                {
+                    foundDisplayTypeEnd = true;
+                }
+            }
+            return displayType;
+        }
+
+        private string SubstituteVariable(string variableName, RawValueType? displayType)
+        {
+            IRawValueFormatter rawValueFormatter = new RawValueFormatter();
+
+            var property = Container.GetPropertyByName(variableName);
+            if (property == null)
+            {
+                //Syntax Error
+            }
+            if (displayType != null)
+            {
+                return rawValueFormatter.GetDisplayValue(property.Value, (RawValueType)displayType, null);
+            }
+            else if (property.ValueType != null)
+            {
+                return rawValueFormatter.GetDisplayValue(property.Value, (RawValueType)property.ValueType, null);
+            }
+            else
+            {
+                return property.Value.ToString();
+            }
+        }
+
+        private char ParseComparator(ref int index)
+        {
+            char comparator = DocuTemplate.ElementAtOrDefault(index);
+            if (!(comparator == '<' || comparator == '>' || comparator == '=' || comparator == '!'))
+            {
+                throw new SyntaxErrorException("<\" / \">\" / \"=\" / \"!", comparator.ToString());
+            }
+            index++;
+            return comparator;
+        }
+
+        private string ParseValue(ref int index)
+        {
+            string value = "";
+            string pattern = @"("")(.*?)(""\s*\))";
+            Regex regex = new Regex(pattern);
+            Match match = regex.Match(DocuTemplate, index);
+            if (match.Success)
+            {
+                value = match.Groups[2].Value;
+                string wholeMatch = match.Value.ToString();
+                index += wholeMatch.Length;
+            }
+            else
+            {
+                throw new SyntaxErrorException("\"VariableName\")", "");
+            }
+            return value;
+        }
+
+        private bool CheckCondition(string variableType, string variableName, char comparator, string value)
+        {
+            string stringVariable = "";
+            var property = Container.GetPropertyByName(variableName);
+            if (property == null)
+            {
+                //Syntax Error
+            }
+            stringVariable = property.Value.ToString();
+            switch (variableType)
+            {
+                case "string":
+                    if (!(comparator == '=' || comparator == '!'))
+                    {
+                        throw new SyntaxErrorException("=\" / \"!", comparator.ToString());
+                    }
+                    return CompareStrings(stringVariable, comparator, value);
+                case "int":
+                    if (!(comparator == '<' || comparator == '>' || comparator == '=' || comparator == '!'))
+                    {
+                        throw new SyntaxErrorException("<\" / \">\" / \"=\" / \"!", comparator.ToString());
+                    }
+                    if (!(int.TryParse(value, out var intValue)))
+                    {
+                        throw new VariableErrorException(value, "int");
+                    }
+                    stringVariable = stringVariable.Replace("\"", "");
+                    if (!(int.TryParse(stringVariable, out var intVariable)))
+                    {
+                        throw new VariableErrorException(stringVariable, "int");
+                    }
+                    return CompareIntegers(intVariable, comparator, intValue);
+                case "bool":
+                    if (!(comparator == '=' || comparator == '!'))
+                    {
+                        throw new SyntaxErrorException("=\" / \"!", comparator.ToString());
+                    }
+                    if (!(bool.TryParse(value, out var boolValue)))
+                    {
+                        throw new VariableErrorException(value, "bool");
+                    }
+                    if (!(bool.TryParse(stringVariable, out var boolVariable)))
+                    {
+                        throw new VariableErrorException(stringVariable, "bool");
+                    }
+                    return CompareBooleans(boolVariable, comparator, boolValue);
+                default:
+                    throw new SyntaxErrorException("string\" / \"int\" / \"bool", variableType);
+            }
+        }
+
+        private bool CompareStrings(string variable, char comparator, string value)
+        {
+            switch (comparator)
+            {
+                case '=':
+                    if (variable == value)
+                    {
+                        return true;
+                    }
+                    else
+                    {
+                        return false;
+                    }
+                case '!':
+                    if (variable != value)
+                    {
+                        return true;
+                    }
+                    else
+                    {
+                        return false;
+                    }
+                default:
+                    return false;
+            }
+        }
+
+        private bool CompareIntegers(int variable, char comparator, int value)
+        {
+            switch (comparator)
+            {
+                case '=':
+                    if (variable == value)
+                    {
+                        return true;
+                    }
+                    else
+                    {
+                        return false;
+                    }
+                case '!':
+                    if (variable != value)
+                    {
+                        return true;
+                    }
+                    else
+                    {
+                        return false;
+                    }
+                case '>':
+                    if (variable > value)
+                    {
+                        return true;
+                    }
+                    else
+                    {
+                        return false;
+                    }
+                case '<':
+                    if (variable < value)
+                    {
+                        return true;
+                    }
+                    else
+                    {
+                        return false;
+                    }
+                default:
+                    return false;
+            }
+        }
+
+        private bool CompareBooleans(bool variable, char comparator, bool value)
+        {
+            switch (comparator)
+            {
+                case '=':
+                    if (variable == value)
+                    {
+                        return true;
+                    }
+                    else
+                    {
+                        return false;
+                    }
+                case '!':
+                    if (variable != value)
+                    {
+                        return true;
+                    }
+                    else
+                    {
+                        return false;
+                    }
+                default:
+                    return false;
+            }
+        }
+    }
+}

F4SD-Docu-Engine/DocuEngineParser/ContentBlock/ContentBlockIfCommand.cs

@@ -0,0 +1,175 @@
+using F4SD.DocuEngine.DocuEngineParser.Exceptions;
+using System.ComponentModel;
+using System.Linq;
+
+namespace F4SD.DocuEngine.DocuEngineParser.ContentBlock
+{
+    internal partial class ContentBlock
+    {
+        private void ParseIfCommand(ref int index)
+        {
+            string tempString = "";
+            bool foundTrueCondition = false;
+            bool foundAllElseIf = false;
+            int tempIndex = 0;
+
+            tempString = ParseIfBlock(ref index, out var isIfConditionTrue);
+            if (isIfConditionTrue)
+            {
+                foundTrueCondition = true;
+                parsingContext.Append(tempString);
+            }
+            tempString = "";
+            while (!foundAllElseIf)
+            {
+                tempIndex = index;
+                SkipWhiteSpace(ref index);
+                if (DocuTemplate.Substring(index, 7).Equals("else-if"))
+                {
+                    index += 7;
+                    tempString += ParseElseIfBlock(ref index, out var isElseIfConditionTrue);
+                    if (isElseIfConditionTrue && !foundTrueCondition)
+                    {
+                        foundTrueCondition = true;
+                        parsingContext.Append(tempString);
+                    }
+                    tempString = "";
+                }
+                else
+                {
+                    foundAllElseIf = true;
+                    index = tempIndex;
+                }
+            }
+            tempIndex = index;
+            SkipWhiteSpace(ref index);
+            if (DocuTemplate.Substring(index, 4).Equals("else"))
+            {
+                index += 4;
+                tempString += ParseElseBlock(ref index);
+                if (!foundTrueCondition)
+                {
+                    foundTrueCondition = true;
+                    parsingContext.Append(tempString);
+                    tempString = "";
+                }
+            }
+            else
+            {
+                index = tempIndex;
+            }
+        }
+
+        private string ParseIfBlock(ref int index, out bool isConditionTrue)
+        {
+            string returnString = "";
+            string variableType = "";
+            string variableName = "";
+            char comparator;
+            string value = "";
+            SkipWhiteSpace(ref index);
+            variableType += ParseVariableType(ref index);
+            SkipWhiteSpace(ref index);
+            if (!(DocuTemplate.ElementAtOrDefault(index).Equals(';')))
+            {
+                throw new SyntaxErrorException(";", DocuTemplate.ElementAtOrDefault(index).ToString());
+            }
+            index++;
+            SkipWhiteSpace(ref index);
+            variableName += ParseVariableName(ref index);
+            SkipWhiteSpace(ref index);
+            if (!(DocuTemplate.ElementAtOrDefault(index).Equals(';')))
+            {
+                throw new SyntaxErrorException(";", DocuTemplate.ElementAtOrDefault(index).ToString());
+            }
+            index++;
+            SkipWhiteSpace(ref index);
+            comparator = ParseComparator(ref index);
+            SkipWhiteSpace(ref index);
+            if (!(DocuTemplate.ElementAtOrDefault(index).Equals(';')))
+            {
+                throw new SyntaxErrorException(";", DocuTemplate.ElementAtOrDefault(index).ToString());
+            }
+            index++;
+            SkipWhiteSpace(ref index);
+            value += ParseValue(ref index);
+            SkipWhiteSpace(ref index);
+            isConditionTrue = CheckCondition(variableType, variableName, comparator, value);
+            SkipWhiteSpace(ref index);
+            if (!DocuTemplate.Substring(index, 2).Equals("{{"))
+            {
+                throw new SyntaxErrorException("{{", DocuTemplate.Substring(index, 2));
+            }
+            index += 2;
+            ContentBlock contentBlock = new ContentBlock(DocuTemplate, Container);
+            returnString += contentBlock.ParseContentBlock(ref index);
+            return returnString;
+        }
+
+        private string ParseElseIfBlock(ref int index, out bool isConditionTrue)
+        {
+            string returnString = "";
+            string variableType = "";
+            string variableName = "";
+            char comparator;
+            string value = "";
+            SkipWhiteSpace(ref index);
+            if (!(DocuTemplate.ElementAt(index).Equals('(')))
+            {
+                throw new SyntaxErrorException("(", DocuTemplate.ElementAtOrDefault(index).ToString());
+            }
+            index++;
+            SkipWhiteSpace(ref index);
+            variableType += ParseVariableType(ref index);
+            SkipWhiteSpace(ref index);
+            if (!(DocuTemplate.ElementAtOrDefault(index).Equals(';')))
+            {
+                throw new SyntaxErrorException(";", DocuTemplate.ElementAtOrDefault(index).ToString());
+            }
+            index++;
+            SkipWhiteSpace(ref index);
+            variableName += ParseVariableName(ref index);
+            SkipWhiteSpace(ref index);
+            if (!(DocuTemplate.ElementAtOrDefault(index).Equals(';')))
+            {
+                throw new SyntaxErrorException(";", DocuTemplate.ElementAtOrDefault(index).ToString());
+            }
+            index++;
+            SkipWhiteSpace(ref index);
+            comparator = ParseComparator(ref index);
+            SkipWhiteSpace(ref index);
+            if (!(DocuTemplate.ElementAtOrDefault(index).Equals(';')))
+            {
+                throw new SyntaxErrorException(";", DocuTemplate.ElementAtOrDefault(index).ToString());
+            }
+            index++;
+            SkipWhiteSpace(ref index);
+            value += ParseValue(ref index);
+            SkipWhiteSpace(ref index);
+            isConditionTrue = CheckCondition(variableType, variableName, comparator, value);
+            SkipWhiteSpace(ref index);
+            if (!DocuTemplate.Substring(index, 2).Equals("{{"))
+            {
+                throw new SyntaxErrorException("{{", DocuTemplate.Substring(index, 2));
+            }
+            index += 2;
+            ContentBlock contentBlock = new ContentBlock(DocuTemplate, Container);
+            returnString += contentBlock.ParseContentBlock(ref index);
+            return returnString;
+        }
+
+        private string ParseElseBlock(ref int index)
+        {
+            string returnString = "";
+            SkipWhiteSpace(ref index);
+            if (!DocuTemplate.Substring(index, 2).Equals("{{"))
+            {
+                throw new SyntaxErrorException("{{", DocuTemplate.Substring(index, 2));
+            }
+            index += 2;
+            ContentBlock contentBlock = new ContentBlock(DocuTemplate, Container);
+            returnString += contentBlock.ParseContentBlock(ref index);
+            return returnString;
+        }
+    }
+}

F4SD-Docu-Engine/DocuEngineParser/ContentBlock/ContentBlockSwitchCommand.cs

@@ -0,0 +1,127 @@
+using F4SD.DocuEngine.DocuEngineParser.Exceptions;
+using System;
+using System.Collections.Generic;
+using System.ComponentModel;
+using System.Linq;
+using System.Text;
+
+namespace F4SD.DocuEngine.DocuEngineParser.ContentBlock
+{
+    internal partial class ContentBlock
+    {
+        private void ParseSwitchCommand(ref int index)
+        {
+            string tempString = "";
+            bool foundTrueCase = false;
+            bool foundAllCases = false;
+            int tempIndex = 0;
+            (string VariableType, string VariableName) switchVariable = ParseSwitchBlock(ref index);
+            while (!foundAllCases)
+            {
+                tempIndex = index;
+                SkipWhiteSpace(ref index);
+                if (DocuTemplate.Substring(index, 4).Equals("case"))
+                {
+                    index += 4;
+                    tempString += ParseCaseBlock(ref index, switchVariable, out var isCaseTrue);
+                    if (isCaseTrue && !foundTrueCase)
+                    {
+                        foundTrueCase = true;
+                        parsingContext.Append(tempString);
+                    }
+                    tempString = "";
+                }
+                else
+                {
+                    foundAllCases = true;
+                    index = tempIndex;
+                }
+            }
+            tempIndex = index;
+            SkipWhiteSpace(ref index);
+            if (DocuTemplate.Substring(index, 7).Equals("default"))
+            {
+                index += 7;
+                tempString += ParseDefaultBlock(ref index);
+                if (!foundTrueCase)
+                {
+                    foundTrueCase = true;
+                    parsingContext.Append(tempString);
+                    tempString = "";
+                }
+            }
+            else
+            {
+                index = tempIndex;
+            }
+        }
+
+        private (string VariableType, string VariableName) ParseSwitchBlock(ref int index)
+        {
+            string variableName = "";
+            string variableType = "";
+            SkipWhiteSpace(ref index);
+            variableType = ParseVariableType(ref index);
+            SkipWhiteSpace(ref index);
+            if (!(DocuTemplate.ElementAtOrDefault(index).Equals(';')))
+            {
+                throw new SyntaxErrorException(";", DocuTemplate.ElementAtOrDefault(index).ToString());
+            }
+            index++;
+            SkipWhiteSpace(ref index);
+            variableName = ParseVariableName(ref index);
+            SkipWhiteSpace(ref index);
+            if (!(DocuTemplate.ElementAtOrDefault(index).Equals(')')))
+            {
+                throw new SyntaxErrorException(")", DocuTemplate.ElementAtOrDefault(index).ToString());
+            }
+            index++;
+            SkipWhiteSpace(ref index);
+            if (!DocuTemplate.Substring(index, 2).Equals("{{"))
+            {
+                throw new SyntaxErrorException("{{", DocuTemplate.Substring(index, 2));
+            }
+            index += 2;
+            return (variableType, variableName);
+        }
+
+        private string ParseCaseBlock(ref int index, (string VariableType, string VariableName) switchVariable, out bool isCaseTrue)
+        {
+            string returnString = "";
+            isCaseTrue = false;
+            string value = "";
+            SkipWhiteSpace(ref index);
+            if (!(DocuTemplate.ElementAtOrDefault(index).Equals('(')))
+            {
+                throw new SyntaxErrorException("(", DocuTemplate.ElementAtOrDefault(index).ToString());
+            }
+            index++;
+            SkipWhiteSpace(ref index);
+            value = ParseValue(ref index);
+            isCaseTrue = CheckCondition(switchVariable.VariableType, switchVariable.VariableName, '=', value);
+            SkipWhiteSpace(ref index);
+            if (!DocuTemplate.Substring(index, 2).Equals("{{"))
+            {
+                throw new SyntaxErrorException("{{", DocuTemplate.Substring(index, 2));
+            }
+            index += 2;
+            ContentBlock contentBlock = new ContentBlock(DocuTemplate, Container);
+            returnString += contentBlock.ParseContentBlock(ref index);
+            return returnString;
+        }
+
+        private string ParseDefaultBlock(ref int index)
+        {
+            string returnString = "";
+            SkipWhiteSpace(ref index);
+            if (!DocuTemplate.Substring(index, 2).Equals("{{"))
+            {
+                throw new SyntaxErrorException("{{", DocuTemplate.Substring(index, 2));
+            }
+            index += 2;
+            ContentBlock contentBlock = new ContentBlock(DocuTemplate, Container);
+            returnString += contentBlock.ParseContentBlock(ref index);
+            return returnString;
+        }
+    }
+}

F4SD-Docu-Engine/DocuEngineParser/Exceptions/DocuEngineParserException.cs

@@ -0,0 +1,15 @@
+using System;
+
+namespace F4SD.DocuEngine.DocuEngineParser.Exceptions
+{
+    internal abstract class DocuEngineParserException : Exception
+    {
+        public string CurrentText { get; protected set; }
+        public string PrintedErrorMessage { get; protected set; }
+        public DocuEngineParserException(string message) : base(message)
+        {
+
+        }
+        public abstract void AddToCurrentText(string text);
+    }
+}

F4SD-Docu-Engine/DocuEngineParser/Exceptions/SyntaxErrorException.cs

@@ -0,0 +1,26 @@
+namespace F4SD.DocuEngine.DocuEngineParser.Exceptions
+{
+    internal class SyntaxErrorException : DocuEngineParserException
+    {
+        private const string errorMessageTemplate = "<<Syntax Error | Expected Characters: \"{0}\" | Actual Characters: \"{1}\">>";
+        private const string defaultMessage = "You're syntax is wrong. Get good.";
+
+        public SyntaxErrorException(string currentText) : base(defaultMessage)
+        {
+            CurrentText = currentText;
+        }
+        public SyntaxErrorException(string expected, string actual) : base(defaultMessage)
+        {
+            PrintedErrorMessage = string.Format(errorMessageTemplate, expected, actual);
+        }
+        public SyntaxErrorException(string currentText, string expected, string actual) : base(defaultMessage)
+        {
+            CurrentText = currentText;
+            PrintedErrorMessage = string.Format(errorMessageTemplate, expected, actual);
+        }
+        public override void AddToCurrentText(string text)
+        {
+            CurrentText = text + CurrentText;
+        }
+    }
+}

F4SD-Docu-Engine/DocuEngineParser/Exceptions/VariableErrorException.cs

@@ -0,0 +1,25 @@
+namespace F4SD.DocuEngine.DocuEngineParser.Exceptions
+{
+    internal class VariableErrorException : DocuEngineParserException
+    {
+        private const string errorMessageTemplate = "<<Variable Error | \"{0}\" can't be converted to type \"{1}\">>";
+        private const string defaultMessage = "Your variable is the wrong type. Get good.";
+        public VariableErrorException(string currentText) : base(defaultMessage)
+        {
+            CurrentText = currentText;
+        }
+        public VariableErrorException(string expected, string actual) : base(defaultMessage)
+        {
+            PrintedErrorMessage = string.Format(errorMessageTemplate, expected, actual);
+        }
+        public VariableErrorException(string currentText, string expected, string actual) : base(defaultMessage)
+        {
+            CurrentText = currentText;
+            PrintedErrorMessage = string.Format(errorMessageTemplate, expected, actual);
+        }
+        public override void AddToCurrentText(string text)
+        {
+            CurrentText = text + CurrentText;
+        }
+    }
+}

F4SD-Docu-Engine/DocuEngineParser/ParsingContext.cs

@@ -0,0 +1,13 @@
+using System.Text;
+
+namespace F4SD.DocuEngine.DocuEngineParser
+{
+    internal class ParsingContext
+    {
+        private readonly StringBuilder _stringBuilder = new StringBuilder();
+
+        public void Append(string text) => _stringBuilder.Append(text);
+
+        public string GetFinalText() => _stringBuilder.ToString();
+    }
+}

F4SD-Docu-Engine/F4SD-Docu-Engine.csproj

@@ -0,0 +1,12 @@
+<Project Sdk="Microsoft.NET.Sdk">
+
+  <PropertyGroup>
+    <TargetFramework>netstandard2.0</TargetFramework>
+    <RootNamespace>F4SD.DocuEngine</RootNamespace>
+  </PropertyGroup>
+
+  <ItemGroup>
+    <PackageReference Include="C4IT.F4SD.DisplayFormatting" Version="1.0.0" />
+  </ItemGroup>
+
+</Project>

F4SD-Gamification/CockpitAction.cs

@@ -0,0 +1,13 @@
+namespace F4SD.Gamification
+{
+    public enum CockpitAction
+    {
+        CaseOpened,
+        CaseClosed,
+        QuickActionExecuted,
+        CopyTemplateClicked,
+        BuiltDirectConnection,
+        AddNotes,
+        StartRemoteConnection,
+    }
+}

F4SD-Gamification/F4SD-Gamification.csproj

@@ -0,0 +1,12 @@
+<Project Sdk="Microsoft.NET.Sdk">
+
+  <PropertyGroup>
+    <TargetFramework>netstandard2.0</TargetFramework>
+    <RootNamespace>F4SD.Gamification</RootNamespace>
+  </PropertyGroup>
+
+  <PropertyGroup>
+    <LangVersion>9.0</LangVersion>
+  </PropertyGroup>
+
+</Project>

F4SD-Gamification/LevelEventArgs.cs

@@ -0,0 +1,10 @@
+namespace F4SD.Gamification
+{
+    public class LevelEventArgs
+    {
+        public int CurrentLevel { get; set; }
+        public string LevelTitle { get; set; }
+        public int CurrentXp { get; set; }
+        public int XpRequiredForLevelUp { get; set; }
+    }
+}

F4SD-Gamification/Services/GamificationService.cs

@@ -0,0 +1,25 @@
+using System;
+
+namespace F4SD.Gamification.Services
+{
+    public static class GamificationService
+    {
+        private static readonly LevelService _levelService = new();
+
+        public static void Initialize()
+        {
+            PersistenceService.Initialize();
+
+            foreach (var action in PersistenceService.GetActions())
+            {
+                _levelService.InitializeAction(action.Action);
+            }
+        }
+
+        public static void TrackAction(CockpitAction action, params object[] args)
+        {
+            PersistenceService.Persist(action);
+            _levelService.TrackAction(action);
+        }
+    }
+}

F4SD-Gamification/Services/LevelService.cs

@@ -0,0 +1,178 @@
+using System;
+using System.Collections.Generic;
+using System.Diagnostics;
+using System.Linq;
+using System.Numerics;
+using System.Security.Cryptography;
+
+namespace F4SD.Gamification.Services
+{
+    public class LevelService
+    {
+        private static readonly List<(int MinimumTotalExperiencePoints, int Level)> _experienceToLevelMap = new()
+        {
+            (0,1),
+            (1128,2),
+            (2400,3),
+            (3832,4),
+            (5440,5),
+            (7240,6),
+            (9248,7),
+            (11480,8),
+            (13952,9),
+            (16680,10),
+            (19680,11),
+            (22968,12),
+            (26560,13),
+            (30472,14),
+            (34720,15),
+            (39320,16),
+            (44288,17),
+            (49640,18),
+            (55392,19),
+            (61560,20),
+            (68160,21),
+            (75208,22),
+            (82720,23),
+            (90712,24),
+            (99200,25),
+            (108200,26),
+            (117728,27),
+            (127800,28),
+            (138432,29),
+            (149640,30),
+            (161440,31),
+            (173848,32),
+            (186880,33),
+            (200552,34),
+            (214880,35),
+            (229880,36),
+            (245568,37),
+            (261960,38),
+            (279072,39),
+            (296920,40),
+            (315520,41),
+            (334888,42),
+            (355040,43),
+            (375992,44),
+            (397760,45),
+            (420360,46),
+            (443808,47),
+            (468120,48),
+            (493312,49),
+            (519400,50),
+        };
+
+        private int _totalExperiencePoints = 0;
+        private int _currentExperiencePoints;
+
+        private int _level;
+
+        internal void InitializeAction(CockpitAction action)
+        {
+            AddExperiencePoints(GetExperiencePointsFor(action), true);
+        }
+
+        internal void TrackAction(CockpitAction type, params object[] args)
+        {
+            AddExperiencePoints(GetExperiencePointsFor(type));
+        }
+
+        private void AddExperiencePoints(int points, bool isInitialization = false)
+        {
+            _totalExperiencePoints += points;
+            UpdateLevel(isInitialization);
+            UpdateCurrentExperiencePoints();
+
+            if (isInitialization)
+                return;
+
+            ExperiencePointsChanged?.Invoke(null, new LevelEventArgs()
+            {
+                CurrentLevel = _level,
+                LevelTitle = GetTitle(_level),
+                CurrentXp = _currentExperiencePoints,
+                XpRequiredForLevelUp = GetXpRequiredForNextLevel()
+            });
+        }
+
+        private void UpdateCurrentExperiencePoints()
+        {
+            int xpForCurrentLevel = _experienceToLevelMap.FirstOrDefault(mapEntry => mapEntry.Level == _level).MinimumTotalExperiencePoints;
+            _currentExperiencePoints = _totalExperiencePoints - xpForCurrentLevel;
+        }
+
+        private void UpdateLevel(bool isInitialization)
+        {
+            int previousLevel = _level;
+            _level = _experienceToLevelMap.FirstOrDefault(mapEntry => _totalExperiencePoints < mapEntry.MinimumTotalExperiencePoints).Level - 1;
+
+            if (!isInitialization && previousLevel < _level)
+                LevelChanged?.Invoke(null, new LevelEventArgs() { CurrentLevel = _level, LevelTitle = GetTitle(_level) });
+        }
+
+        private int GetXpRequiredForNextLevel()
+        {
+            int totalXpForNextLevel = _experienceToLevelMap.FirstOrDefault(mapEntry => mapEntry.Level == _level + 1).MinimumTotalExperiencePoints;
+            int totalXpForCurrentLevel = _experienceToLevelMap.FirstOrDefault(mapEntry => mapEntry.Level == _level).MinimumTotalExperiencePoints;
+            return totalXpForNextLevel - totalXpForCurrentLevel;
+        }
+
+        private int GetExperiencePointsFor(CockpitAction action)
+        {
+            switch (action)
+            {
+                case CockpitAction.CaseOpened:
+                    break;
+                case CockpitAction.CaseClosed:
+                    return 10;
+                case CockpitAction.QuickActionExecuted:
+                    return 20;
+                case CockpitAction.CopyTemplateClicked:
+                    return 5;
+                case CockpitAction.BuiltDirectConnection:
+                    break;
+                case CockpitAction.AddNotes:
+                    break;
+                case CockpitAction.StartRemoteConnection:
+                    return 50;
+                default:
+                    break;
+            }
+
+            return 1;
+        }
+
+        private static string GetTitle(int level)
+        {
+            switch (level)
+            {
+                case <= 5:
+                    return "Support Trainee";
+                case <= 10:
+                    return "Response Assistant";
+                case <= 15:
+                    return "Service Aider";
+                case <= 20:
+                    return "Ticket Resolver";
+                case <= 25:
+                    return "Customer Navigator";
+                case <= 30:
+                    return "Incident Coordinator";
+                case <= 35:
+                    return "IT Guy";
+                case <= 40:
+                    return "Support Specialist";
+                case <= 45:
+                    return "Service Mentor";
+                case <= 49:
+                    return "Operations Lead";
+                case > 49:
+                    return "Ticket Titan";
+            }
+        }
+
+        public static event EventHandler<LevelEventArgs> ExperiencePointsChanged;
+        public static event EventHandler<LevelEventArgs> LevelChanged;
+    }
+}

F4SD-Gamification/Services/PersistenceService.cs

@@ -0,0 +1,70 @@
+using System;
+using System.Collections.Generic;
+using System.IO;
+using System.Text;
+
+namespace F4SD.Gamification.Services
+{
+    internal static class PersistenceService
+    {
+        private static readonly string _databaseName = "F4SD-gmfc.txt";
+        private static readonly string _directory = $@"{Environment.GetFolderPath(Environment.SpecialFolder.LocalApplicationData)}\Consulting4IT GmbH\C4IT First Aid Service Desk";
+
+        private static string GetConnectionString()
+        {
+            return Path.Combine(_directory, _databaseName);
+        }
+
+        internal static void Persist(CockpitAction action)
+        {
+            Initialize();
+
+            using var writer = File.AppendText(GetConnectionString());
+            string actionLine = $"{DateTime.UtcNow},{action}";
+            string base64 = Convert.ToBase64String(Encoding.UTF8.GetBytes(actionLine));
+            writer.WriteLine(base64);
+        }
+
+        internal static void Initialize()
+        {
+            Directory.CreateDirectory(_directory);
+
+            if (!File.Exists(GetConnectionString()))
+            {
+                FileStream createdFile = File.Create(GetConnectionString());
+                File.SetAttributes(GetConnectionString(), FileAttributes.Hidden);
+                createdFile.Close();
+            }
+        }
+
+        internal static IEnumerable<(DateTime Time, CockpitAction Action)> GetActions()
+        {
+            using StreamReader reader = new(GetConnectionString());
+
+            string line;
+            while ((line = reader.ReadLine()) != null)
+            {
+                string encodedLine = string.Empty;
+
+                try { encodedLine = Encoding.UTF8.GetString(Convert.FromBase64String(line)); }
+                catch { continue; }
+
+                if (string.IsNullOrWhiteSpace(encodedLine))
+                    continue;
+
+                string[] splittedLine = encodedLine.Split(',');
+
+                if (splittedLine.Length < 2)
+                    continue;
+
+                if (!DateTime.TryParse(splittedLine[0], out var date))
+                    continue;
+
+                if (!(Enum.TryParse(splittedLine[1], out CockpitAction action)))
+                    continue;
+
+                yield return new(date, action);
+            }
+        }
+    }
+}

F4SD-PhoneMonitor/F4SD-PhoneMonitor.csproj

@@ -67,7 +67,7 @@
       <HintPath>.\Interop.CLMgr.dll</HintPath>
     </Reference>
     <Reference Include="Newtonsoft.Json, Version=13.0.0.0, Culture=neutral, PublicKeyToken=30ad4fe6b2a6aeed, processorArchitecture=MSIL">
-      <HintPath>..\packages\Newtonsoft.Json.13.0.4\lib\net45\Newtonsoft.Json.dll</HintPath>
+      <HintPath>..\packages\Newtonsoft.Json.13.0.3\lib\net45\Newtonsoft.Json.dll</HintPath>
     </Reference>
     <Reference Include="System" />
     <Reference Include="System.Core" />

F4SD-PhoneMonitor/packages.config

@@ -1,4 +1,4 @@
 <?xml version="1.0" encoding="utf-8"?>
 <packages>
-  <package id="Newtonsoft.Json" version="13.0.4" targetFramework="net472" />
+  <package id="Newtonsoft.Json" version="13.0.3" targetFramework="net472" />
 </packages>

F4SD.Cockpit.Client.Test/Basics/Helper/TicketExternalLinkHelperTest.cs

@@ -0,0 +1,121 @@
+using C4IT.FASD.Base;
+using FasdDesktopUi.Basics.Helper;
+
+namespace F4SD.Cockpit.Client.Test.Basics.Helper;
+
+public class TicketExternalLinkHelperTest
+{
+    [Fact]
+    public void HasValidUserIdentity_NullIdentities_ReturnsFalse()
+    {
+        var relation = CreateTicketRelation();
+
+        Assert.False(TicketExternalLinkHelper.HasValidUserIdentity(relation));
+    }
+
+    [Fact]
+    public void HasValidUserIdentity_EmptyUserId_ReturnsFalse()
+    {
+        var relation = CreateTicketRelation();
+        relation.Identities =
+        [
+            new cF4sdIdentityEntry { Class = enumFasdInformationClass.Ticket, Id = relation.id },
+            new cF4sdIdentityEntry { Class = enumFasdInformationClass.User, Id = Guid.Empty }
+        ];
+
+        Assert.False(TicketExternalLinkHelper.HasValidUserIdentity(relation));
+    }
+
+    [Fact]
+    public void HasValidUserIdentity_ValidUserId_ReturnsTrue()
+    {
+        var relation = CreateTicketRelation();
+        relation.Identities =
+        [
+            new cF4sdIdentityEntry { Class = enumFasdInformationClass.User, Id = Guid.NewGuid() }
+        ];
+
+        Assert.True(TicketExternalLinkHelper.HasValidUserIdentity(relation));
+    }
+
+    [Fact]
+    public void TryGetTicketLink_UsesProvidedPreviewLink()
+    {
+        var relation = CreateTicketRelation();
+        relation.Infos = new Dictionary<string, string>
+        {
+            ["DirectLinkPreview"] = "https://m42.example/wm/ticket/preview"
+        };
+
+        var result = TicketExternalLinkHelper.TryGetTicketLink(relation, null, out var ticketLink);
+
+        Assert.True(result);
+        Assert.Equal("https://m42.example/wm/ticket/preview", ticketLink.TrimEnd('/'));
+    }
+
+    [Fact]
+    public void TryGetTicketLink_PreservesConfiguredTicketLink()
+    {
+        var relation = CreateTicketRelation();
+        relation.Infos = new Dictionary<string, string>
+        {
+            ["TicketLink"] = "matrix42-client://ticket/TCK00001"
+        };
+
+        var result = TicketExternalLinkHelper.TryGetTicketLink(relation, null, out var ticketLink);
+
+        Assert.True(result);
+        Assert.Equal("matrix42-client://ticket/TCK00001", ticketLink);
+    }
+
+    [Fact]
+    public void TryGetTicketLink_BuildsPreviewLinkForOverviewRelation()
+    {
+        var relation = CreateTicketRelation();
+        relation.Infos = new Dictionary<string, string>
+        {
+            ["ActivityType"] = "SPSActivityTypeIncident"
+        };
+
+        var result = TicketExternalLinkHelper.TryGetTicketLink(relation, "m42.example", out var ticketLink);
+
+        Assert.True(result);
+        Assert.Equal(
+            $"https://m42.example/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/{relation.id:D}/0/",
+            ticketLink);
+    }
+
+    [Fact]
+    public void TryGetTicketLink_UsesDefaultTicketActivityType()
+    {
+        var relation = CreateTicketRelation();
+
+        var result = TicketExternalLinkHelper.TryGetTicketLink(relation, "https://m42.example/", out var ticketLink);
+
+        Assert.True(result);
+        Assert.Contains("/SPSActivityTypeTicket/", ticketLink);
+    }
+
+    [Fact]
+    public void TryGetTicketLink_MissingTicketId_ReturnsFalse()
+    {
+        var relation = CreateTicketRelation();
+        relation.id = Guid.Empty;
+
+        var result = TicketExternalLinkHelper.TryGetTicketLink(relation, "https://m42.example", out var ticketLink);
+
+        Assert.False(result);
+        Assert.Null(ticketLink);
+    }
+
+    private static cF4sdApiSearchResultRelation CreateTicketRelation()
+    {
+        return new cF4sdApiSearchResultRelation
+        {
+            Type = enumF4sdSearchResultClass.Ticket,
+            Name = "TCK00001",
+            DisplayName = "TCK00001",
+            id = Guid.NewGuid()
+        };
+    }
+}

F4SD.Cockpit.Client.Test/Basics/Sevices/SupportCase/Controllers/MenuDataFactoryTest.cs

@@ -0,0 +1,44 @@
+using C4IT.FASD.Base;
+using C4IT.MultiLanguage;
+using FasdDesktopUi.Basics;
+using FasdDesktopUi.Basics.Models;
+using FasdDesktopUi.Basics.Services.SupportCase.Controllers;
+using FasdDesktopUi.Basics.UiActions;
+
+namespace F4SD.Cockpit.Client.Test.Basics.Sevices.SupportCase.Controllers;
+
+public class MenuDataFactoryTest
+{
+    public MenuDataFactoryTest()
+    {
+        cMultiLanguageSupport.CurrentLanguage = "EN";
+    }
+
+    [Fact]
+    public async Task Create_From_QuickActionDefinition()
+    {
+        cF4sdQuickActionRemoteComputer menuDataDefinition = new()
+        {
+            Id = Guid.NewGuid(),
+            Names = new() { ["EN"] = "Foo EN", ["DE"] = "Foo DE" },
+            Icon = { IconType = enumIconType.intern, Name = nameof(enumInternIcon.misc_computer) },
+            Descriptions = new() { ["EN"] = "Bar EN", ["DE"] = "Bar DE" },
+            AlternativeDescriptions = new() { ["EN"] = "FooBar EN", ["DE"] = "FooBar DE" },
+            Section = "Section 1",
+            Sections = ["Section 2", "Section 3"],
+            IsHidden = false
+        };
+
+        cMenuDataBase expected = new()
+        {
+            MenuText = "Foo EN",
+            MenuIcon = new cMenuDataBase.MenuIconInfo(new(F4SD_AdaptableIcon.Enums.enumInternIcons.misc_computer), null, false, null),
+            MenuSections = ["Section 1", "Section 2", "Section 3"],
+            UiAction = new cUiRemoteQuickAction(menuDataDefinition) { DisplayType = FasdDesktopUi.Basics.Enums.enumActionDisplayType.enabled }
+        };
+
+        cMenuDataBase actual = MenuDataFactory.Create(menuDataDefinition, [], []);
+
+        Assert.Equivalent(expected, actual);
+    }
+}

F4SD.Cockpit.Client.Test/Basics/Sevices/SupportCase/SupportCaseProcessorTest.cs

@@ -0,0 +1,224 @@
+using C4IT.FASD.Base;
+using C4IT.MultiLanguage;
+using FasdDesktopUi.Basics.Services.Models;
+using FasdDesktopUi.Basics.Services.SupportCase;
+using FasdDesktopUi.Basics.Services.SupportCase.Processors;
+using FasdDesktopUi.Basics.UiActions;
+using NSubstitute;
+using System.Globalization;
+
+namespace F4SD.Cockpit.Client.Test.Basics.Sevices.SupportCase;
+
+public class SupportCaseProcessorTest
+{
+    private readonly SupportCaseProcessor _supportCaseProcessor;
+    private readonly ISupportCase _mockSupportCase = Substitute.For<ISupportCase>();
+
+    private static readonly cMultiLanguageDictionary _stateTitle = new() { ["EN"] = "Bar", ["DE"] = "Bar (DE)" };
+
+    public SupportCaseProcessorTest()
+    {
+        _supportCaseProcessor = new SupportCaseProcessor();
+        _supportCaseProcessor.SetSupportCase(_mockSupportCase);
+        cMultiLanguageSupport.CurrentLanguage = "EN";
+        cF4SDCockpitXmlConfig.Instance = new() { HealthCardConfig = new() { SearchResultAge = 14 } };
+    }
+
+    [Theory]
+    [MemberData(nameof(GetCockpitValueDisplayDataTestData_StateInfo))]
+    [MemberData(nameof(GetCockpitValueDisplayDataTestData_StateLevel))]
+    [MemberData(nameof(GetCockpitValueDisplayDataTestData_StateTranslation))]
+    [MemberData(nameof(GetCockpitValueDisplayDataTestData_StateDateTime))]
+    [MemberData(nameof(GetCockpitValueDisplayDataTestData_StateVersion))]
+    [MemberData(nameof(GetCockpitValueDisplayDataTestData_StateDetails))]
+    public void Test_CockpitValueDisplayData(MockState mockState, CockpitValueDisplayData expected)
+    {
+        _mockSupportCase.GetSupportCaseHealthcardData(default, default, Arg.Any<bool>()).ReturnsForAnyArgs([mockState.RawData]);
+
+        CockpitValueDisplayData actual = _supportCaseProcessor.GetCockpitValueDisplayData(mockState.StateDefinition, default, default);
+
+        Assert.Equivalent(expected, actual);
+    }
+
+    public static IEnumerable<TheoryDataRow<MockState, CockpitValueDisplayData>> GetCockpitValueDisplayDataTestData_StateInfo()
+    {
+        yield return (new(new cHealthCardStateInfo() { Names = _stateTitle, IsNotTransparent = false }, "Foo"), new() { Title = "Bar", Values = ["Foo"], Levels = [enumHealthCardStateLevel.None] });
+        yield return (new(new cHealthCardStateInfo() { Names = _stateTitle, IsNotTransparent = true }, "Foo"), new() { Title = "Bar", Values = ["Foo"], Levels = [enumHealthCardStateLevel.Info] });
+    }
+
+    public static IEnumerable<TheoryDataRow<MockState, CockpitValueDisplayData>> GetCockpitValueDisplayDataTestData_StateLevel()
+    {
+        yield return (new(new cHealthCardStateLevel() { Names = _stateTitle, Warning = 6, Error = 7, IsDirectionUp = true, IsNotTransparent = false }, 5), new() { Title = "Bar", Values = ["5"], Levels = [enumHealthCardStateLevel.None] });
+        yield return (new(new cHealthCardStateLevel() { Names = _stateTitle, Warning = 6, Error = 7, IsDirectionUp = true, IsNotTransparent = true }, 5), new() { Title = "Bar", Values = ["5"], Levels = [enumHealthCardStateLevel.Ok] });
+        yield return (new(new cHealthCardStateLevel() { Names = _stateTitle, Warning = 6, Error = 7, IsDirectionUp = true, IsNotTransparent = true }, 6), new() { Title = "Bar", Values = ["6"], Levels = [enumHealthCardStateLevel.Warning] });
+        yield return (new(new cHealthCardStateLevel() { Names = _stateTitle, Warning = 6, Error = 7, IsDirectionUp = true, IsNotTransparent = true }, 7), new() { Title = "Bar", Values = ["7"], Levels = [enumHealthCardStateLevel.Error] });
+        yield return (new(new cHealthCardStateLevel() { Names = _stateTitle, Warning = 4, Error = 2, IsDirectionUp = false, IsNotTransparent = false }, 5), new() { Title = "Bar", Values = ["5"], Levels = [enumHealthCardStateLevel.None] });
+        yield return (new(new cHealthCardStateLevel() { Names = _stateTitle, Warning = 4, Error = 2, IsDirectionUp = false, IsNotTransparent = true }, 5), new() { Title = "Bar", Values = ["5"], Levels = [enumHealthCardStateLevel.Ok] });
+        yield return (new(new cHealthCardStateLevel() { Names = _stateTitle, Warning = 4, Error = 2, IsDirectionUp = false, IsNotTransparent = true }, 4), new() { Title = "Bar", Values = ["4"], Levels = [enumHealthCardStateLevel.Warning] });
+        yield return (new(new cHealthCardStateLevel() { Names = _stateTitle, Warning = 4, Error = 2, IsDirectionUp = false, IsNotTransparent = true }, 2), new() { Title = "Bar", Values = ["2"], Levels = [enumHealthCardStateLevel.Error] });
+    }
+
+    public static IEnumerable<TheoryDataRow<MockState, CockpitValueDisplayData>> GetCockpitValueDisplayDataTestData_StateTranslation()
+    {
+        cF4SDCockpitXmlConfig translationConfigNode = new() { HealthCardConfig = new cF4SDHealthCardConfig() };
+        translationConfigNode.Translations.Add("MyTranslation", new cHealthCardTranslator()
+        {
+            DefaultTranslation = new() { Translation = new() { ["EN"] = "Foo translated" }, StateLevel = enumHealthCardStateLevel.Error },
+            Translations = [
+                new() { Translation = new() { ["EN"] = "Foo Info translated"}, Values = ["Foo Info"], StateLevel = enumHealthCardStateLevel.Info},
+                new() { Translation = new() { ["EN"] = "Foo Ok translated"}, Values = ["Foo Ok"], StateLevel = enumHealthCardStateLevel.Ok},
+                new() { Translation = new() { ["EN"] = "Foo Warning translated"}, Values = ["Foo Warning"], StateLevel = enumHealthCardStateLevel.Warning},
+                new() { Translation = new() { ["EN"] = "Foo Error translated"}, Values = ["Foo Error"], StateLevel = enumHealthCardStateLevel.Error},
+            ]
+        });
+
+        yield return (new(new cHealthCardStateTranslation(translationConfigNode) { Names = _stateTitle, Translation = "MyTranslation", IsNotTransparent = false }, "Foo"), new() { Title = "Bar", Values = ["Foo translated"], Levels = [enumHealthCardStateLevel.Error] });
+        yield return (new(new cHealthCardStateTranslation(translationConfigNode) { Names = _stateTitle, Translation = "MyTranslation", IsNotTransparent = false }, "Foo Ok"), new() { Title = "Bar", Values = ["Foo Ok translated"], Levels = [enumHealthCardStateLevel.None] });
+        yield return (new(new cHealthCardStateTranslation(translationConfigNode) { Names = _stateTitle, Translation = "MyTranslation", IsNotTransparent = true }, "Foo Ok"), new() { Title = "Bar", Values = ["Foo Ok translated"], Levels = [enumHealthCardStateLevel.Ok] });
+        yield return (new(new cHealthCardStateTranslation(translationConfigNode) { Names = _stateTitle, Translation = "MyTranslation", IsNotTransparent = false }, "Foo Info"), new() { Title = "Bar", Values = ["Foo Info translated"], Levels = [enumHealthCardStateLevel.None] });
+        yield return (new(new cHealthCardStateTranslation(translationConfigNode) { Names = _stateTitle, Translation = "MyTranslation", IsNotTransparent = true }, "Foo Info"), new() { Title = "Bar", Values = ["Foo Info translated"], Levels = [enumHealthCardStateLevel.Info] });
+        yield return (new(new cHealthCardStateTranslation(translationConfigNode) { Names = _stateTitle, Translation = "MyTranslation", IsNotTransparent = true }, "Foo Warning"), new() { Title = "Bar", Values = ["Foo Warning translated"], Levels = [enumHealthCardStateLevel.Warning] });
+        yield return (new(new cHealthCardStateTranslation(translationConfigNode) { Names = _stateTitle, Translation = "MyTranslation", IsNotTransparent = true }, "Foo Error"), new() { Title = "Bar", Values = ["Foo Error translated"], Levels = [enumHealthCardStateLevel.Error] });
+
+        yield return (new(new cHealthCardStateTranslation(translationConfigNode) { Names = _stateTitle, Translation = "NoTranslation", IsNotTransparent = false }, "Foo Ok"), new() { Title = "Bar", Values = [null], Levels = [enumHealthCardStateLevel.None] });
+    }
+
+    public static IEnumerable<TheoryDataRow<MockState, CockpitValueDisplayData>> GetCockpitValueDisplayDataTestData_StateDateTime()
+    {
+        yield return (new(new cHealthCardStateDateTime() { Names = _stateTitle, WarningHours = 6, ErrorHours = 7, IsDirectionUp = true, IsNotTransparent = false }, DateTime.UtcNow.ToString(CultureInfo.CurrentCulture)), new() { Title = "Bar", Values = [DateTime.UtcNow.ToString(CultureInfo.CurrentCulture)], Levels = [enumHealthCardStateLevel.None] });
+        yield return (new(new cHealthCardStateDateTime() { Names = _stateTitle, WarningHours = 6, ErrorHours = 7, IsDirectionUp = true, IsNotTransparent = true }, DateTime.UtcNow.ToString(CultureInfo.CurrentCulture)), new() { Title = "Bar", Values = [DateTime.UtcNow.ToString(CultureInfo.CurrentCulture)], Levels = [enumHealthCardStateLevel.Ok] });
+        yield return (new(new cHealthCardStateDateTime() { Names = _stateTitle, WarningHours = 6, ErrorHours = 7, IsDirectionUp = true, IsNotTransparent = true }, DateTime.UtcNow.AddHours(-6).ToString(CultureInfo.CurrentCulture)), new() { Title = "Bar", Values = [DateTime.UtcNow.AddHours(-6).ToString(CultureInfo.CurrentCulture)], Levels = [enumHealthCardStateLevel.Warning] });
+        yield return (new(new cHealthCardStateDateTime() { Names = _stateTitle, WarningHours = 6, ErrorHours = 7, IsDirectionUp = true, IsNotTransparent = true }, DateTime.UtcNow.AddHours(-7).ToString(CultureInfo.CurrentCulture)), new() { Title = "Bar", Values = [DateTime.UtcNow.AddHours(-7).ToString(CultureInfo.CurrentCulture)], Levels = [enumHealthCardStateLevel.Error] });
+        yield return (new(new cHealthCardStateDateTime() { Names = _stateTitle, WarningHours = 4, ErrorHours = 2, IsDirectionUp = false, IsNotTransparent = false }, DateTime.UtcNow.AddHours(-5).ToString(CultureInfo.CurrentCulture)), new() { Title = "Bar", Values = [DateTime.UtcNow.AddHours(-5).ToString(CultureInfo.CurrentCulture)], Levels = [enumHealthCardStateLevel.None] });
+        yield return (new(new cHealthCardStateDateTime() { Names = _stateTitle, WarningHours = 4, ErrorHours = 2, IsDirectionUp = false, IsNotTransparent = true }, DateTime.UtcNow.AddHours(-5).ToString(CultureInfo.CurrentCulture)), new() { Title = "Bar", Values = [DateTime.UtcNow.AddHours(-5).ToString(CultureInfo.CurrentCulture)], Levels = [enumHealthCardStateLevel.Ok] });
+        yield return (new(new cHealthCardStateDateTime() { Names = _stateTitle, WarningHours = 4, ErrorHours = 2, IsDirectionUp = false, IsNotTransparent = true }, DateTime.UtcNow.AddHours(-4).ToString(CultureInfo.CurrentCulture)), new() { Title = "Bar", Values = [DateTime.UtcNow.AddHours(-4).ToString(CultureInfo.CurrentCulture)], Levels = [enumHealthCardStateLevel.Warning] });
+        yield return (new(new cHealthCardStateDateTime() { Names = _stateTitle, WarningHours = 4, ErrorHours = 2, IsDirectionUp = false, IsNotTransparent = true }, DateTime.UtcNow.AddHours(-2).ToString(CultureInfo.CurrentCulture)), new() { Title = "Bar", Values = [DateTime.UtcNow.AddHours(-2).ToString(CultureInfo.CurrentCulture)], Levels = [enumHealthCardStateLevel.Error] });
+    }
+
+    public static IEnumerable<TheoryDataRow<MockState, CockpitValueDisplayData>> GetCockpitValueDisplayDataTestData_StateVersion()
+    {
+        yield return (new(new cHealthCardStateVersion() { Names = _stateTitle, Warning = Version.Parse("4.2.4.2"), Error = Version.Parse("6.7.6.7"), IsDirectionUp = true, IsNotTransparent = false }, "4.2.4.1"), new() { Title = "Bar", Values = ["4.2.4.1"], Levels = [enumHealthCardStateLevel.None] });
+        yield return (new(new cHealthCardStateVersion() { Names = _stateTitle, Warning = Version.Parse("4.2.4.2"), Error = Version.Parse("6.7.6.7"), IsDirectionUp = true, IsNotTransparent = true }, "4.2.4.1"), new() { Title = "Bar", Values = ["4.2.4.1"], Levels = [enumHealthCardStateLevel.Ok] });
+        yield return (new(new cHealthCardStateVersion() { Names = _stateTitle, Warning = Version.Parse("4.2.4.2"), Error = Version.Parse("6.7.6.7"), IsDirectionUp = true, IsNotTransparent = true }, "4.2.4.2"), new() { Title = "Bar", Values = ["4.2.4.2"], Levels = [enumHealthCardStateLevel.Warning] });
+        yield return (new(new cHealthCardStateVersion() { Names = _stateTitle, Warning = Version.Parse("4.2.4.2"), Error = Version.Parse("6.7.6.7"), IsDirectionUp = true, IsNotTransparent = true }, "6.7.6.7"), new() { Title = "Bar", Values = ["6.7.6.7"], Levels = [enumHealthCardStateLevel.Error] });
+        yield return (new(new cHealthCardStateVersion() { Names = _stateTitle, Warning = Version.Parse("6.7.6.7"), Error = Version.Parse("4.2.4.2"), IsDirectionUp = false, IsNotTransparent = false }, "6.7.6.8"), new() { Title = "Bar", Values = ["6.7.6.8"], Levels = [enumHealthCardStateLevel.None] });
+        yield return (new(new cHealthCardStateVersion() { Names = _stateTitle, Warning = Version.Parse("6.7.6.7"), Error = Version.Parse("4.2.4.2"), IsDirectionUp = false, IsNotTransparent = true }, "6.7.6.8"), new() { Title = "Bar", Values = ["6.7.6.8"], Levels = [enumHealthCardStateLevel.Ok] });
+        yield return (new(new cHealthCardStateVersion() { Names = _stateTitle, Warning = Version.Parse("6.7.6.7"), Error = Version.Parse("4.2.4.2"), IsDirectionUp = false, IsNotTransparent = true }, "6.7.6.7"), new() { Title = "Bar", Values = ["6.7.6.7"], Levels = [enumHealthCardStateLevel.Warning] });
+        yield return (new(new cHealthCardStateVersion() { Names = _stateTitle, Warning = Version.Parse("6.7.6.7"), Error = Version.Parse("4.2.4.2"), IsDirectionUp = false, IsNotTransparent = true }, "4.2.4.2"), new() { Title = "Bar", Values = ["4.2.4.2"], Levels = [enumHealthCardStateLevel.Error] });
+
+        yield return (new(new cHealthCardStateVersion() { Names = _stateTitle, Warning = Version.Parse("4.2.4.2"), Error = Version.Parse("6.7.6.7"), IsDirectionUp = true, IsNotTransparent = false }, Version.Parse("4.2.4.1")), new() { Title = "Bar", Values = ["4.2.4.1"], Levels = [enumHealthCardStateLevel.None] });
+        yield return (new(new cHealthCardStateVersion() { Names = _stateTitle, Warning = Version.Parse("4.2.4.2"), Error = Version.Parse("6.7.6.7"), IsDirectionUp = true, IsNotTransparent = true }, Version.Parse("4.2.4.1")), new() { Title = "Bar", Values = ["4.2.4.1"], Levels = [enumHealthCardStateLevel.Ok] });
+        yield return (new(new cHealthCardStateVersion() { Names = _stateTitle, Warning = Version.Parse("4.2.4.2"), Error = Version.Parse("6.7.6.7"), IsDirectionUp = true, IsNotTransparent = true }, Version.Parse("4.2.4.2")), new() { Title = "Bar", Values = ["4.2.4.2"], Levels = [enumHealthCardStateLevel.Warning] });
+        yield return (new(new cHealthCardStateVersion() { Names = _stateTitle, Warning = Version.Parse("4.2.4.2"), Error = Version.Parse("6.7.6.7"), IsDirectionUp = true, IsNotTransparent = true }, Version.Parse("6.7.6.7")), new() { Title = "Bar", Values = ["6.7.6.7"], Levels = [enumHealthCardStateLevel.Error] });
+        yield return (new(new cHealthCardStateVersion() { Names = _stateTitle, Warning = Version.Parse("6.7.6.7"), Error = Version.Parse("4.2.4.2"), IsDirectionUp = false, IsNotTransparent = false }, Version.Parse("6.7.6.8")), new() { Title = "Bar", Values = ["6.7.6.8"], Levels = [enumHealthCardStateLevel.None] });
+        yield return (new(new cHealthCardStateVersion() { Names = _stateTitle, Warning = Version.Parse("6.7.6.7"), Error = Version.Parse("4.2.4.2"), IsDirectionUp = false, IsNotTransparent = true }, Version.Parse("6.7.6.8")), new() { Title = "Bar", Values = ["6.7.6.8"], Levels = [enumHealthCardStateLevel.Ok] });
+        yield return (new(new cHealthCardStateVersion() { Names = _stateTitle, Warning = Version.Parse("6.7.6.7"), Error = Version.Parse("4.2.4.2"), IsDirectionUp = false, IsNotTransparent = true }, Version.Parse("6.7.6.7")), new() { Title = "Bar", Values = ["6.7.6.7"], Levels = [enumHealthCardStateLevel.Warning] });
+        yield return (new(new cHealthCardStateVersion() { Names = _stateTitle, Warning = Version.Parse("6.7.6.7"), Error = Version.Parse("4.2.4.2"), IsDirectionUp = false, IsNotTransparent = true }, Version.Parse("4.2.4.2")), new() { Title = "Bar", Values = ["4.2.4.2"], Levels = [enumHealthCardStateLevel.Error] });
+    }
+
+    public static IEnumerable<TheoryDataRow<MockState, CockpitValueDisplayData>> GetCockpitValueDisplayDataTestData_StateDetails()
+    {
+        cMultiLanguageSupport.CurrentLanguage = "EN";
+
+        cHealthCardStateInfo stateDefinitionWithDetails = new() { Names = _stateTitle };
+        stateDefinitionWithDetails.Details = new cHealthCardDetailsValued(stateDefinitionWithDetails) { Format = cHealthCardDetailsValued.ValuedFormat.csv, RowSeparator = ',', ColSeparator = null };
+        yield return (new(stateDefinitionWithDetails, "42:42:42:42:42:42,67:67:67:67:67:67,69:69:69:69:69:69,,C0:FE:C0:FE:C0:FE"), new() { Title = "Bar", Values = ["4"], Levels = [enumHealthCardStateLevel.None], UiActions = [new cShowDetailedDataAction(stateDefinitionWithDetails, 0, null) { DisplayType = FasdDesktopUi.Basics.Enums.enumActionDisplayType.enabled }] });
+
+        stateDefinitionWithDetails = new() { Names = _stateTitle };
+        stateDefinitionWithDetails.Details = new cHealthCardDetailsValued(stateDefinitionWithDetails) { Format = cHealthCardDetailsValued.ValuedFormat.json, RowSeparator = ',', ColSeparator = null };
+        stateDefinitionWithDetails.Details.Add(new cHealthCardDetailsColumn() { Names = _stateTitle, Column = "Status" });
+        stateDefinitionWithDetails.Details.Add(new cHealthCardDetailsColumn() { Names = new() { ["EN"] = "Hello" }, Column = "Name" });
+        yield return (new(stateDefinitionWithDetails, "[{\"Availability\":2,\"BatteryStatus\":2,\"Caption\":\"Interner Akku\",\"Description\":\"Interner Akku\",\"EstimatedRunTime\":71582788,\"Name\":\"DELL 803W64C7\",\"Status\":\"OK\"}]"), new() { Title = "Bar", Values = ["OK"], Levels = [enumHealthCardStateLevel.None], UiActions = [new cShowDetailedDataAction(stateDefinitionWithDetails, 0, null) { DisplayType = FasdDesktopUi.Basics.Enums.enumActionDisplayType.enabled }] });
+    }
+
+    [Theory]
+    [MemberData(nameof(GetCockpitValueDisplayDataTestData_StateRefLink))]
+    public void Test_CockpitValueDisplayData_RefLink(MockState mockState, MockState referencedMockState, CockpitValueDisplayData expected)
+    {
+        _mockSupportCase.GetSupportCaseHealthcardData(default, Arg.Is(referencedMockState.StateDefinition.DatabaseInfo), Arg.Any<bool>()).Returns([referencedMockState.RawData]);
+
+        if (referencedMockState.StateDefinition is cHealthCardStateAggregation aggregation)
+        {
+            foreach (var state in aggregation.States)
+            {
+                _mockSupportCase.GetSupportCaseHealthcardData(default, Arg.Is(state.DatabaseInfo), Arg.Any<bool>()).Returns([42]);
+            }
+        }
+
+        _mockSupportCase.GetSupportCaseHealthcardData(default, Arg.Is(mockState.StateDefinition.DatabaseInfo), Arg.Any<bool>()).Returns([mockState.RawData]);
+
+        CockpitValueDisplayData actual = _supportCaseProcessor.GetCockpitValueDisplayData(mockState.StateDefinition, default, default);
+
+        Assert.Equivalent(expected, actual);
+    }
+
+    public static IEnumerable<TheoryDataRow<MockState, MockState, CockpitValueDisplayData>> GetCockpitValueDisplayDataTestData_StateRefLink()
+    {
+        const int referenceValue = 42;
+
+        var levelNoneStateDefinition = new cHealthCardStateLevel() { Name = "MyReferenceNone", DatabaseInfo = new() { ValueTable = "Foo", ValueColumn = "BarNone" }, Warning = referenceValue + 1, Error = referenceValue + 2, IsDirectionUp = true, IsNotTransparent = false };
+        var levelInfoStateDefinition = new cHealthCardStateInfo() { Name = "MyReferenceInfo", DatabaseInfo = new() { ValueTable = "Foo", ValueColumn = "BarInfo" }, IsNotTransparent = true };
+        var levelOkStateDefinition = new cHealthCardStateLevel() { Name = "MyReferenceOk", DatabaseInfo = new() { ValueTable = "Foo", ValueColumn = "BarOk" }, Warning = referenceValue + 1, Error = referenceValue + 2, IsDirectionUp = true, IsNotTransparent = true };
+        var levelWarningStateDefinition = new cHealthCardStateLevel() { Name = "MyReferenceWarning", DatabaseInfo = new() { ValueTable = "Foo", ValueColumn = "BarWarning" }, Warning = referenceValue, Error = referenceValue + 1, IsDirectionUp = true, IsNotTransparent = true };
+        var levelErrorStateDefinition = new cHealthCardStateLevel() { Name = "MyReferenceError", DatabaseInfo = new() { ValueTable = "Foo", ValueColumn = "BarError" }, Warning = referenceValue, Error = referenceValue, IsDirectionUp = true, IsNotTransparent = true };
+        var levelWarningAggregationDefinition = new cHealthCardStateAggregation() { Name = "MyReferenceAggregation", States = [levelOkStateDefinition, levelWarningStateDefinition] };
+
+        var stateConfigNode = new cF4SDHealthCardConfig();
+        stateConfigNode.Prerequisites.ReferencableStates.Add(levelNoneStateDefinition.Name, levelNoneStateDefinition);
+        stateConfigNode.Prerequisites.ReferencableStates.Add(levelInfoStateDefinition.Name, levelInfoStateDefinition);
+        stateConfigNode.Prerequisites.ReferencableStates.Add(levelOkStateDefinition.Name, levelOkStateDefinition);
+        stateConfigNode.Prerequisites.ReferencableStates.Add(levelWarningStateDefinition.Name, levelWarningStateDefinition);
+        stateConfigNode.Prerequisites.ReferencableStates.Add(levelErrorStateDefinition.Name, levelErrorStateDefinition);
+        stateConfigNode.Prerequisites.ReferencableStates.Add(levelWarningAggregationDefinition.Name, levelWarningAggregationDefinition);
+
+        yield return (new(new cHealthCardStateRefLink(stateConfigNode) { Names = _stateTitle, DatabaseInfo = new() { ValueTable = "Bar", ValueColumn = "Foo" }, Reference = levelNoneStateDefinition.Name }, "Foo"), new(levelNoneStateDefinition, referenceValue), new() { Title = "Bar", Values = ["Foo"], Levels = [enumHealthCardStateLevel.None] });
+        yield return (new(new cHealthCardStateRefLink(stateConfigNode) { Names = _stateTitle, DatabaseInfo = new() { ValueTable = "Bar", ValueColumn = "Foo" }, Reference = levelInfoStateDefinition.Name }, "Foo"), new(levelInfoStateDefinition, referenceValue), new() { Title = "Bar", Values = ["Foo"], Levels = [enumHealthCardStateLevel.Info] });
+        yield return (new(new cHealthCardStateRefLink(stateConfigNode) { Names = _stateTitle, DatabaseInfo = new() { ValueTable = "Bar", ValueColumn = "Foo" }, Reference = levelOkStateDefinition.Name, IsNotTransparent = true }, "Foo"), new(levelOkStateDefinition, referenceValue), new() { Title = "Bar", Values = ["Foo"], Levels = [enumHealthCardStateLevel.Ok] });
+        yield return (new(new cHealthCardStateRefLink(stateConfigNode) { Names = _stateTitle, DatabaseInfo = new() { ValueTable = "Bar", ValueColumn = "Foo" }, Reference = levelWarningStateDefinition.Name }, "Foo"), new(levelWarningStateDefinition, referenceValue), new() { Title = "Bar", Values = ["Foo"], Levels = [enumHealthCardStateLevel.Warning] });
+        yield return (new(new cHealthCardStateRefLink(stateConfigNode) { Names = _stateTitle, DatabaseInfo = new() { ValueTable = "Bar", ValueColumn = "Foo" }, Reference = levelErrorStateDefinition.Name }, "Foo"), new(levelErrorStateDefinition, referenceValue), new() { Title = "Bar", Values = ["Foo"], Levels = [enumHealthCardStateLevel.Error] });
+        yield return (new(new cHealthCardStateRefLink(stateConfigNode) { Names = _stateTitle, DatabaseInfo = new() { ValueTable = "Bar", ValueColumn = "Foo" }, Reference = levelWarningAggregationDefinition.Name }, "Foo"), new(levelWarningAggregationDefinition, referenceValue), new() { Title = "Bar", Values = ["Foo"], Levels = [enumHealthCardStateLevel.Warning] });
+    }
+
+    [Theory]
+    [MemberData(nameof(GetCockpitValueDisplayDataTestData_StateAggregation))]
+    public void Test_CockpitValueDisplayData_Aggregation(MockState mockState, CockpitValueDisplayData expected, params MockState[] aggregatedStates)
+    {
+        foreach (var aggregatedState in aggregatedStates)
+        {
+            _mockSupportCase.GetSupportCaseHealthcardData(default, Arg.Is(aggregatedState.StateDefinition.DatabaseInfo), Arg.Any<bool>()).Returns([aggregatedState.RawData]);
+
+            if (mockState.StateDefinition is cHealthCardStateAggregation stateAggreagtion)
+                stateAggreagtion.States.Add(aggregatedState.StateDefinition);
+        }
+
+        _mockSupportCase.GetSupportCaseHealthcardData(default, Arg.Is(mockState.StateDefinition.DatabaseInfo), Arg.Any<bool>()).Returns([mockState.RawData]);
+
+        CockpitValueDisplayData actual = _supportCaseProcessor.GetCockpitValueDisplayData(mockState.StateDefinition, default, default);
+
+        Assert.Equivalent(expected, actual);
+    }
+
+    public static IEnumerable<TheoryDataRow<MockState, CockpitValueDisplayData, MockState[]>> GetCockpitValueDisplayDataTestData_StateAggregation()
+    {
+        MockState stateOk = new(new cHealthCardStateLevel() { DatabaseInfo = new() { ValueTable = "MyAggregated", ValueColumn = "Ok" }, Warning = 43, Error = 44, IsDirectionUp = true }, 42);
+        MockState stateWarning = new(new cHealthCardStateLevel() { DatabaseInfo = new() { ValueTable = "MyAggregated", ValueColumn = "Warning" }, Warning = 42, Error = 43, IsDirectionUp = true }, 42);
+        MockState stateError = new(new cHealthCardStateLevel() { DatabaseInfo = new() { ValueTable = "MyAggregated", ValueColumn = "Error" }, Warning = 41, Error = 42, IsDirectionUp = true }, 42);
+
+        yield return (new(new cHealthCardStateAggregation() { Names = _stateTitle, IsNotTransparent = false }, null), new() { Title = "Bar", Values = ["Ø"], Levels = [enumHealthCardStateLevel.None] }, [stateOk]);
+        yield return (new(new cHealthCardStateAggregation() { Names = _stateTitle, IsNotTransparent = true }, null), new() { Title = "Bar", Values = ["Ø"], Levels = [enumHealthCardStateLevel.Ok] }, [stateOk]);
+        yield return (new(new cHealthCardStateAggregation() { Names = _stateTitle, IsNotTransparent = true }, null), new() { Title = "Bar", Values = ["Ø"], Levels = [enumHealthCardStateLevel.Warning] }, [stateOk, stateWarning]);
+        yield return (new(new cHealthCardStateAggregation() { Names = _stateTitle, IsNotTransparent = true }, null), new() { Title = "Bar", Values = ["Ø"], Levels = [enumHealthCardStateLevel.Error] }, [stateOk, stateWarning, stateError]);
+    }
+
+    public record MockState
+    {
+        public cHealthCardStateBase StateDefinition { get; set; }
+        public object? RawData { get; set; }
+
+        public MockState(cHealthCardStateBase stateDefinition, object? rawData)
+        {
+            StateDefinition = stateDefinition;
+            RawData = rawData;
+        }
+    }
+}

F4SD.Cockpit.Client.Test/Basics/Sevices/SupportCase/SupportCaseTest.cs

@@ -126,7 +126,7 @@ public class SupportCaseTest
         _supportCase.UpdateSupportCaseDataCache(relation, [dataTable]);
 
         // Assert
-        var actual = _supportCase.GetSupportCaseHealthcardData(relation, new cValueAddress() { ValueTable = tableName, ValueColumn = columnName });
+        var actual = _supportCase.GetSupportCaseHealthcardData(relation, new cValueAddress() { ValueTable = tableName, ValueColumn = columnName }, default);
 
         Assert.Equal(expected, actual);
     }
@@ -145,7 +145,7 @@ public class SupportCaseTest
             ]
         };
         // Act
-        var actual = _supportCase.GetSupportCaseHealthcardData(relation, new cValueAddress() { ValueTable = "NonExistentTable", ValueColumn = "NonExistentColumn" });
+        var actual = _supportCase.GetSupportCaseHealthcardData(relation, new cValueAddress() { ValueTable = "NonExistentTable", ValueColumn = "NonExistentColumn" }, default);
         // Assert
         Assert.Null(actual);
     }

F4SD.Cockpit.Client.Test/Basics/Sevices/TicketOverview/TicketOverviewUpdateServiceTest.cs

@@ -1,3 +1,4 @@
+using C4IT.FASD.Cockpit.Communication;
 using FasdDesktopUi.Basics.Services;
 using FasdDesktopUi.Basics.Services.Models;
 
@@ -110,6 +111,52 @@ public class TicketOverviewUpdateServiceTest
         });
     }
 
+    [Fact]
+    public async Task FetchAsync_TicketAndServiceRequestsCapability_UsesEnabledDefaultAndIsSeparatedFromCounts()
+    {
+        // Arrange
+        var communication = new FakeCommunication();
+        communication.SetCounts(TileScope.Personal, new Dictionary<string, int>(StringComparer.OrdinalIgnoreCase)
+        {
+            ["ServiceRequestsNew"] = 2
+        });
+        communication.SetCounts(TileScope.Role, new Dictionary<string, int>(StringComparer.OrdinalIgnoreCase)
+        {
+            ["ServiceRequestsNew"] = 4
+        });
+
+        var service = CreateService(communication, out _);
+        var availabilityChanges = 0;
+        service.TicketAndServiceRequestsAvailabilityChanged += (_, _) => availabilityChanges++;
+        Assert.True(service.TicketAndServiceRequestsEnabled);
+
+        // Act
+        service.UpdateAvailability(true);
+        await WaitUntilAsync(() => service.AreAllScopesInitialized);
+
+        // Assert
+        Assert.True(service.TicketAndServiceRequestsEnabled);
+        Assert.Equal(0, availabilityChanges);
+        Assert.Equal(2, service.CurrentCounts["ServiceRequestsNew"].Personal);
+        Assert.Equal(4, service.CurrentCounts["ServiceRequestsNew"].Role);
+        Assert.DoesNotContain("TicketAndServiceRequestsEnabled", service.CurrentCounts.Keys);
+
+        communication.SetCounts(TileScope.Personal, new Dictionary<string, int>(StringComparer.OrdinalIgnoreCase)
+        {
+            ["ServiceRequestsNew"] = 3
+        });
+        await service.FetchAsync(TileScope.Personal);
+
+        Assert.True(service.TicketAndServiceRequestsEnabled);
+        Assert.Equal(0, availabilityChanges);
+
+        communication.SetCapability(TileScope.Personal, false);
+        await service.FetchAsync(TileScope.Personal);
+
+        Assert.False(service.TicketAndServiceRequestsEnabled);
+        Assert.Equal(1, availabilityChanges);
+    }
+
     private static TicketOverviewUpdateService CreateService(FakeCommunication communication, out FakeDispatcher dispatcher)
     {
         dispatcher = new FakeDispatcher();
@@ -149,18 +196,27 @@ public class TicketOverviewUpdateServiceTest
 
     private sealed class FakeCommunication : ITicketOverviewCommunication
     {
-        private Dictionary<string, int> _personalCounts = new Dictionary<string, int>(StringComparer.OrdinalIgnoreCase);
-        private Dictionary<string, int> _roleCounts = new Dictionary<string, int>(StringComparer.OrdinalIgnoreCase);
+        private cF4sdTicketOverviewCountsResult _personalResult = new cF4sdTicketOverviewCountsResult();
+        private cF4sdTicketOverviewCountsResult _roleResult = new cF4sdTicketOverviewCountsResult();
 
         public bool IsDemo()
         {
             return false;
         }
 
-        public Task<Dictionary<string, int>> GetTicketOverviewCounts(string[] overviewKeys, bool useRoleScope)
+        public Task<cF4sdTicketOverviewCountsResult> GetTicketOverviewCounts(string[] overviewKeys, bool useRoleScope)
         {
-            var source = useRoleScope ? _roleCounts : _personalCounts;
-            return Task.FromResult(new Dictionary<string, int>(source, StringComparer.OrdinalIgnoreCase));
+            var source = useRoleScope ? _roleResult : _personalResult;
+            return Task.FromResult(new cF4sdTicketOverviewCountsResult
+            {
+                Counts = new Dictionary<string, int>(source.Counts, StringComparer.OrdinalIgnoreCase),
+                Capabilities = source.Capabilities == null
+                    ? null
+                    : new cF4sdTicketOverviewCapabilities
+                    {
+                        TicketAndServiceRequestsEnabled = source.Capabilities.TicketAndServiceRequestsEnabled
+                    }
+            });
         }
 
         public void RegisterGeneratedTicket(FasdCockpitCommunicationDemo.DemoTicketRecord record)
@@ -175,13 +231,22 @@ public class TicketOverviewUpdateServiceTest
 
             if (scope == TileScope.Role)
             {
-                _roleCounts = copy;
+                _roleResult.Counts = copy;
             }
             else
             {
-                _personalCounts = copy;
+                _personalResult.Counts = copy;
             }
         }
+
+        public void SetCapability(TileScope scope, bool enabled)
+        {
+            var result = scope == TileScope.Role ? _roleResult : _personalResult;
+            result.Capabilities = new cF4sdTicketOverviewCapabilities
+            {
+                TicketAndServiceRequestsEnabled = enabled
+            };
+        }
     }
 
     private sealed class FakeDispatcher : ITicketOverviewDispatcher

F4SD.Cockpit.Client.Test/F4SD.Cockpit.Client.Test.csproj

@@ -5,7 +5,8 @@
     <Nullable>enable</Nullable>
     <OutputType>Exe</OutputType>
     <RootNamespace>F4SD.Cockpit.Client.Test</RootNamespace>
-    <TargetFramework>net10.0</TargetFramework>
+    <TargetFramework>net10.0-windows</TargetFramework>
+    <UseWPF>true</UseWPF>
     <!--
     To enable the Microsoft Testing Platform 'dotnet test' experience, add property:
       <TestingPlatformDotnetTestSupport>true</TestingPlatformDotnetTestSupport>
@@ -27,8 +28,11 @@
   </ItemGroup>
 
   <ItemGroup>
-    <PackageReference Include="Microsoft.NET.Test.Sdk" Version="18.0.1" />
+    <PackageReference Include="MaterialIcons" Version="1.0.3" />
+    <PackageReference Include="Microsoft.NET.Test.Sdk" Version="18.3.0" />
+    <PackageReference Include="Newtonsoft.Json" Version="13.0.3" />
     <PackageReference Include="NSubstitute" Version="5.3.0" />
+    <PackageReference Include="System.Drawing.Common" Version="10.0.3" />
     <PackageReference Include="xunit.v3" Version="3.2.2" />
     <PackageReference Include="xunit.runner.visualstudio" Version="3.1.5">
       <PrivateAssets>all</PrivateAssets>

FasdCockpitBase/F4SD-Cockpit-Client-Base.csproj

@@ -56,31 +56,31 @@
     <Reference Include="C4IT.F4SD.DisplayFormatting, Version=1.0.9509.21303, Culture=neutral, processorArchitecture=MSIL">
       <HintPath>..\packages\C4IT.F4SD.DisplayFormatting.1.0.0\lib\netstandard2.0\C4IT.F4SD.DisplayFormatting.dll</HintPath>
     </Reference>
-    <Reference Include="C4IT.F4SD.SupportCaseProtocoll, Version=1.0.9516.21165, Culture=neutral, processorArchitecture=MSIL">
-      <HintPath>..\packages\C4IT.F4SD.SupportCaseProtocoll.1.0.0\lib\netstandard2.0\C4IT.F4SD.SupportCaseProtocoll.dll</HintPath>
+    <Reference Include="C4IT.F4SD.SupportCaseProtocoll, Version=1.0.9558.28081, Culture=neutral, processorArchitecture=MSIL">
+      <HintPath>..\packages\C4IT.F4SD.SupportCaseProtocoll.1.0.1\lib\netstandard2.0\C4IT.F4SD.SupportCaseProtocoll.dll</HintPath>
     </Reference>
     <Reference Include="MaterialIcons, Version=1.0.0.0, Culture=neutral, processorArchitecture=MSIL">
       <HintPath>..\packages\MaterialIcons.1.0.3\lib\MaterialIcons.dll</HintPath>
     </Reference>
-    <Reference Include="Microsoft.Bcl.AsyncInterfaces, Version=10.0.0.2, Culture=neutral, PublicKeyToken=cc7b13ffcd2ddd51, processorArchitecture=MSIL">
-      <HintPath>..\packages\Microsoft.Bcl.AsyncInterfaces.10.0.2\lib\net462\Microsoft.Bcl.AsyncInterfaces.dll</HintPath>
+    <Reference Include="Microsoft.Bcl.AsyncInterfaces, Version=10.0.0.3, Culture=neutral, PublicKeyToken=cc7b13ffcd2ddd51, processorArchitecture=MSIL">
+      <HintPath>..\packages\Microsoft.Bcl.AsyncInterfaces.10.0.3\lib\net462\Microsoft.Bcl.AsyncInterfaces.dll</HintPath>
     </Reference>
-    <Reference Include="Microsoft.Extensions.DependencyInjection.Abstractions, Version=10.0.0.2, Culture=neutral, PublicKeyToken=adb9793829ddae60, processorArchitecture=MSIL">
-      <HintPath>..\packages\Microsoft.Extensions.DependencyInjection.Abstractions.10.0.2\lib\net462\Microsoft.Extensions.DependencyInjection.Abstractions.dll</HintPath>
+    <Reference Include="Microsoft.Extensions.DependencyInjection.Abstractions, Version=10.0.0.3, Culture=neutral, PublicKeyToken=adb9793829ddae60, processorArchitecture=MSIL">
+      <HintPath>..\packages\Microsoft.Extensions.DependencyInjection.Abstractions.10.0.3\lib\net462\Microsoft.Extensions.DependencyInjection.Abstractions.dll</HintPath>
     </Reference>
-    <Reference Include="Microsoft.Extensions.Logging.Abstractions, Version=10.0.0.2, Culture=neutral, PublicKeyToken=adb9793829ddae60, processorArchitecture=MSIL">
-      <HintPath>..\packages\Microsoft.Extensions.Logging.Abstractions.10.0.2\lib\net462\Microsoft.Extensions.Logging.Abstractions.dll</HintPath>
+    <Reference Include="Microsoft.Extensions.Logging.Abstractions, Version=10.0.0.3, Culture=neutral, PublicKeyToken=adb9793829ddae60, processorArchitecture=MSIL">
+      <HintPath>..\packages\Microsoft.Extensions.Logging.Abstractions.10.0.3\lib\net462\Microsoft.Extensions.Logging.Abstractions.dll</HintPath>
     </Reference>
     <Reference Include="Newtonsoft.Json, Version=13.0.0.0, Culture=neutral, PublicKeyToken=30ad4fe6b2a6aeed, processorArchitecture=MSIL">
-      <HintPath>..\packages\Newtonsoft.Json.13.0.4\lib\net45\Newtonsoft.Json.dll</HintPath>
+      <HintPath>..\packages\Newtonsoft.Json.13.0.3\lib\net45\Newtonsoft.Json.dll</HintPath>
     </Reference>
     <Reference Include="System" />
     <Reference Include="System.Buffers, Version=4.0.5.0, Culture=neutral, PublicKeyToken=cc7b13ffcd2ddd51, processorArchitecture=MSIL">
       <HintPath>..\packages\System.Buffers.4.6.1\lib\net462\System.Buffers.dll</HintPath>
     </Reference>
     <Reference Include="System.Core" />
-    <Reference Include="System.Diagnostics.DiagnosticSource, Version=10.0.0.2, Culture=neutral, PublicKeyToken=cc7b13ffcd2ddd51, processorArchitecture=MSIL">
-      <HintPath>..\packages\System.Diagnostics.DiagnosticSource.10.0.2\lib\net462\System.Diagnostics.DiagnosticSource.dll</HintPath>
+    <Reference Include="System.Diagnostics.DiagnosticSource, Version=10.0.0.3, Culture=neutral, PublicKeyToken=cc7b13ffcd2ddd51, processorArchitecture=MSIL">
+      <HintPath>..\packages\System.Diagnostics.DiagnosticSource.10.0.3\lib\net462\System.Diagnostics.DiagnosticSource.dll</HintPath>
     </Reference>
     <Reference Include="System.Drawing" />
     <Reference Include="System.Memory, Version=4.0.5.0, Culture=neutral, PublicKeyToken=cc7b13ffcd2ddd51, processorArchitecture=MSIL">
@@ -104,6 +104,9 @@
     <Reference Include="System.Xml" />
   </ItemGroup>
   <ItemGroup>
+    <Compile Include="..\..\C4IT FASD\_Common\C4IT.F4SD.Base.Ticket.cs">
+      <Link>Common\C4IT.F4SD.Base.Ticket.cs</Link>
+    </Compile>
     <Compile Include="..\..\C4IT FASD\_Common\C4IT.F4SD.GlobalConfig.cs">
       <Link>Common\C4IT.F4SD.GlobalConfig.cs</Link>
     </Compile>
@@ -158,10 +161,16 @@
     <Compile Include="..\Shared\SharedAssemblyInfo.cs">
       <Link>Properties\SharedAssemblyInfo.cs</Link>
     </Compile>
+    <Compile Include="Models\RemoteDesktopConnection\IRemoteDesktopClientInfo.cs" />
+    <Compile Include="Models\RemoteDesktopConnection\RemoteDesktopConnectionStatusResult.cs" />
+    <Compile Include="Models\TicketOverview\TicketOverviewCountsResult.cs" />
+    <Compile Include="RemoteDesktopCommunicationBase.cs" />
     <Compile Include="ExternalToolExecutor.cs" />
     <Compile Include="F4sdCockpitCommunicationM42Base.cs" />
     <Compile Include="FasdCockpitCommunicationBase.cs" />
     <Compile Include="Models\F4sdAgentScript.cs" />
+    <Compile Include="Models\RemoteDesktopConnection\IRemoteDesktopConnectionDetails.cs" />
+    <Compile Include="Models\RemoteDesktopConnection\RemoteDesktopConnectionStatus.cs" />
     <Compile Include="Properties\AssemblyInfo.cs" />
   </ItemGroup>
   <ItemGroup>

FasdCockpitBase/FasdCockpitCommunicationBase.cs

@@ -4,6 +4,7 @@ using System.Threading;
 using System.Threading.Tasks;
 
 using C4IT.FASD.Base;
+using FasdCockpitBase;
 using FasdCockpitBase.Models;
 
 namespace C4IT.FASD.Cockpit.Communication
@@ -23,6 +24,8 @@ namespace C4IT.FASD.Cockpit.Communication
 
         public cF4sdCockpitCommunicationM42Base M42 = new cF4sdCockpitCommunicationM42Base();
 
+        public RemoteDesktopCommunicationBase RemoteDesktopManager = new RemoteDesktopCommunicationBase();
+
         public abstract bool IsDemo();
 
         public abstract bool CheckConnectionInfo();
@@ -63,13 +66,14 @@ namespace C4IT.FASD.Cockpit.Communication
 
         public abstract Task<cF4sdStagedSearchResultRelationTaskId> StartGatheringRelations(IEnumerable<cFasdApiSearchResultEntry> relatedTo, CancellationToken token);
         public abstract Task<cF4sdStagedSearchResultRelations> GetStagedRelations(Guid id, CancellationToken token);
+        public abstract Task StopGatheringRelations(Guid id, CancellationToken token);
 
         public abstract Task<List<cF4sdApiSearchResultRelation>> GetSearchResultRelations(enumF4sdSearchResultClass resultType, List<cFasdApiSearchResultEntry> searchResults);
 
         #region Ticketübersicht
 
         public abstract Task<List<cF4sdApiSearchResultRelation>> GetTicketOverviewRelations(string key, bool useRoleScope, int count);
-        public abstract Task<Dictionary<string, int>> GetTicketOverviewCounts(IEnumerable<string> keys, bool useRoleScope);
+        public abstract Task<cF4sdTicketOverviewCountsResult> GetTicketOverviewCounts(IEnumerable<string> keys, bool useRoleScope);
 
         #endregion
 
@@ -86,6 +90,29 @@ namespace C4IT.FASD.Cockpit.Communication
         public abstract Task<bool> UpdateHealthcardTableData(cF4SDWriteParameters dataParameter);
         public abstract Task<bool> Matrix42TicketFinalization(cApiM42Ticket ticketData);
 
+        public virtual async Task<cTicketFinalizationResult> FinalizeTicketAsync(cApiM42Ticket ticketData)
+        {
+            var success = await Matrix42TicketFinalization(ticketData);
+            var ticketId = ticketData?.Ticket;
+            if (ticketId == Guid.Empty)
+                ticketId = null;
+
+            return new cTicketFinalizationResult
+            {
+                Success = success,
+                TicketId = ticketId
+            };
+        }
+
+        public virtual Task<cTicketExternalLinkResult> GetTicketExternalLinkAsync(Guid ticketId, enumTicketExternalOpenMode mode)
+        {
+            return Task.FromResult(new cTicketExternalLinkResult
+            {
+                Success = false,
+                Mode = enumTicketExternalOpenMode.None
+            });
+        }
+
         public abstract Task<List<List<object>>> GetQuickActionHistory(string QuickActionName, int OrgId, int DeviceId, int? UserId);
 
         public abstract Task<bool> GetAgentApiAccessInfo();

FasdCockpitBase/Models/RemoteDesktopConnection/IRemoteDesktopClientInfo.cs

@@ -0,0 +1,6 @@
+namespace FasdCockpitBase.Models.RemoteDesktopConnection
+{
+    public interface IRemoteDesktopClientInfo
+    {
+    }
+}

FasdCockpitBase/Models/RemoteDesktopConnection/IRemoteDesktopConnectionDetails.cs

@@ -0,0 +1,6 @@
+namespace FasdCockpitBase.Models.RemoteDesktopConnection
+{
+    public interface IRemoteDesktopConnectionDetails
+    {
+    }
+}

FasdCockpitBase/Models/RemoteDesktopConnection/RemoteDesktopConnectionStatus.cs

@@ -0,0 +1,13 @@
+namespace FasdCockpitBase.Models.RemoteDesktopConnection
+{
+    public enum RemoteDesktopConnectionStatus
+    {
+        Unknown,
+        Initiated,
+        Accepted,
+        Connected,
+        Canceled,
+        Finished,
+        Error
+    }
+}

FasdCockpitBase/Models/RemoteDesktopConnection/RemoteDesktopConnectionStatusResult.cs

@@ -0,0 +1,16 @@
+using System.Collections.Generic;
+
+namespace FasdCockpitBase.Models.RemoteDesktopConnection
+{
+    public class RemoteDesktopConnectionStatusResult
+    {
+        public RemoteDesktopConnectionStatus Status { get; private set; }
+
+        public IList<string> Errors { get; set; } = new List<string>();
+
+        public RemoteDesktopConnectionStatusResult(RemoteDesktopConnectionStatus status)
+        {
+            Status = status;
+        }
+    }
+}

FasdCockpitBase/Models/TicketOverview/TicketOverviewCountsResult.cs

@@ -0,0 +1,17 @@
+using System;
+using System.Collections.Generic;
+
+namespace C4IT.FASD.Cockpit.Communication
+{
+    public sealed class cF4sdTicketOverviewCountsResult
+    {
+        public Dictionary<string, int> Counts { get; set; } = new Dictionary<string, int>(StringComparer.OrdinalIgnoreCase);
+
+        public cF4sdTicketOverviewCapabilities Capabilities { get; set; } = new cF4sdTicketOverviewCapabilities();
+    }
+
+    public sealed class cF4sdTicketOverviewCapabilities
+    {
+        public bool TicketAndServiceRequestsEnabled { get; set; } = true;
+    }
+}

FasdCockpitBase/RemoteDesktopCommunicationBase.cs

@@ -0,0 +1,29 @@
+using C4IT.FASD.Base;
+using FasdCockpitBase.Models.RemoteDesktopConnection;
+using System;
+using System.Threading;
+using System.Threading.Tasks;
+
+namespace FasdCockpitBase
+{
+    public class RemoteDesktopCommunicationBase
+    {
+        public virtual Task<T> InitiateConnection<T>(IRemoteDesktopClientInfo clientInfo, bool isElevated, CancellationToken token) where T : IRemoteDesktopConnectionDetails
+            => Task.FromResult(default(T));
+
+        public virtual Task<RemoteDesktopConnectionStatusResult> GetConnectionStatus(Guid connectionId, CancellationToken token)
+            => Task.FromResult(new RemoteDesktopConnectionStatusResult(RemoteDesktopConnectionStatus.Unknown));
+
+        public virtual Task StopConnection(Guid connectionId, CancellationToken token)
+            => Task.CompletedTask;
+
+        public virtual Task<HealthInformation> GetHealth(CancellationToken token)
+            => Task.FromResult(new HealthInformation(HealthStatus.healthy));
+
+        public virtual Task<bool> IsRemoteDesktopCommunicationAvailable()
+        {
+            bool isRemoteViewerInstalled = true;
+            return Task.FromResult(isRemoteViewerInstalled);
+        }
+    }
+}

FasdCockpitBase/app.config

@@ -4,7 +4,7 @@
     <assemblyBinding xmlns="urn:schemas-microsoft-com:asm.v1">
       <dependentAssembly>
         <assemblyIdentity name="Microsoft.Extensions.Logging.Abstractions" publicKeyToken="adb9793829ddae60" culture="neutral" />
-        <bindingRedirect oldVersion="0.0.0.0-10.0.0.2" newVersion="10.0.0.2" />
+        <bindingRedirect oldVersion="0.0.0.0-10.0.0.3" newVersion="10.0.0.3" />
       </dependentAssembly>
     </assemblyBinding>
   </runtime>

FasdCockpitBase/packages.config

@@ -1,14 +1,14 @@
 <?xml version="1.0" encoding="utf-8"?>
 <packages>
   <package id="C4IT.F4SD.DisplayFormatting" version="1.0.0" targetFramework="net472" />
-  <package id="C4IT.F4SD.SupportCaseProtocoll" version="1.0.0" targetFramework="net472" />
+  <package id="C4IT.F4SD.SupportCaseProtocoll" version="1.0.1" targetFramework="net472" />
   <package id="MaterialIcons" version="1.0.3" targetFramework="net472" />
-  <package id="Microsoft.Bcl.AsyncInterfaces" version="10.0.2" targetFramework="net472" />
-  <package id="Microsoft.Extensions.DependencyInjection.Abstractions" version="10.0.2" targetFramework="net472" />
-  <package id="Microsoft.Extensions.Logging.Abstractions" version="10.0.2" targetFramework="net472" />
-  <package id="Newtonsoft.Json" version="13.0.4" targetFramework="net472" />
+  <package id="Microsoft.Bcl.AsyncInterfaces" version="10.0.3" targetFramework="net472" />
+  <package id="Microsoft.Extensions.DependencyInjection.Abstractions" version="10.0.3" targetFramework="net472" />
+  <package id="Microsoft.Extensions.Logging.Abstractions" version="10.0.3" targetFramework="net472" />
+  <package id="Newtonsoft.Json" version="13.0.3" targetFramework="net472" />
   <package id="System.Buffers" version="4.6.1" targetFramework="net472" />
-  <package id="System.Diagnostics.DiagnosticSource" version="10.0.2" targetFramework="net472" />
+  <package id="System.Diagnostics.DiagnosticSource" version="10.0.3" targetFramework="net472" />
   <package id="System.Memory" version="4.6.3" targetFramework="net472" />
   <package id="System.Numerics.Vectors" version="4.6.1" targetFramework="net472" />
   <package id="System.Runtime.CompilerServices.Unsafe" version="6.1.2" targetFramework="net472" />

FasdCockpitCommunication/F4SD-Cockpit-Client-Communication.csproj

@@ -56,7 +56,7 @@
   </PropertyGroup>
   <ItemGroup>
     <Reference Include="Newtonsoft.Json, Version=13.0.0.0, Culture=neutral, PublicKeyToken=30ad4fe6b2a6aeed, processorArchitecture=MSIL">
-      <HintPath>..\packages\Newtonsoft.Json.13.0.4\lib\net45\Newtonsoft.Json.dll</HintPath>
+      <HintPath>..\packages\Newtonsoft.Json.13.0.3\lib\net45\Newtonsoft.Json.dll</HintPath>
     </Reference>
     <Reference Include="System" />
     <Reference Include="System.Core" />
@@ -95,9 +95,12 @@
     <Compile Include="..\Shared\SharedAssemblyInfo.cs">
       <Link>Properties\SharedAssemblyInfo.cs</Link>
     </Compile>
+    <Compile Include="RemoteDesktopCommunication\AgentRemoteDesktopCommunication.cs" />
     <Compile Include="F4sdCockpitCommunicationM42Web.cs" />
     <Compile Include="FasdCockpitCommunicationWeb.cs" />
     <Compile Include="FasdCockpitMachineConfiguration.cs" />
+    <Compile Include="RemoteDesktopCommunication\AgentRemoteDesktopConnecitonDetails.cs" />
+    <Compile Include="RemoteDesktopCommunication\ApiResult.cs" />
     <Compile Include="TicketOverview\TicketOverviewCountsResponse.cs" />
     <Compile Include="Properties\AssemblyInfo.cs" />
   </ItemGroup>

FasdCockpitCommunication/FasdCockpitCommunicationWeb.cs

@@ -24,8 +24,7 @@ using Newtonsoft.Json;
 using Newtonsoft.Json.Linq;
 
 using static C4IT.Logging.cLogManager;
-using C4IT.Configuration;
-using System.Runtime.InteropServices.WindowsRuntime;
+using FasdCockpitCommunication.RemoteDesktopCommunication;
 
 namespace C4IT.FASD.Cockpit.Communication
 {
@@ -38,6 +37,7 @@ namespace C4IT.FASD.Cockpit.Communication
         public cFasdCockpitCommunicationWeb()
         {
             M42 = new cF4sdCockpitCommunicationM42Web();
+            RemoteDesktopManager = new AgentRemoteDesktopCommunication();
         }
 
         public override bool IsDemo() => false;
@@ -73,7 +73,8 @@ namespace C4IT.FASD.Cockpit.Communication
             try
             {
                 var http = GetHttpHelper(false);
-                var result = await http.GetHttpJson($"api/CheckConnection", 15000, CancellationToken.None);
+                var _url = $"api/CheckConnection";
+                var result = await http.GetHttpJson(_url, 15000, CancellationToken.None);
 
                 if (!result.IsOk)
                 {
@@ -81,7 +82,7 @@ namespace C4IT.FASD.Cockpit.Communication
                     return output;
                 }
 
-                SaveApiResultValueJson("CheckConnection", result.Result);
+                if (Debug_apiValues) SaveApiResultValueJson("CheckConnection", result.Result, _url);
                 var connectionResult = JsonConvert.DeserializeObject<cFasdApiConnectionInfo>(result.Result);
                 output.ApiConnectionInfo = connectionResult;
                 var assembly = Assembly.GetExecutingAssembly();
@@ -139,7 +140,7 @@ namespace C4IT.FASD.Cockpit.Communication
 
         public static cOneTimePW GetOneTimePw() => new cOneTimePW("OneTimePw", cSecurePassword.Instance);
 
-        public cHttpHelper GetHttpHelper(bool useToken)
+        public static cHttpHelper GetHttpHelper(bool useToken)
         {
             try
             {
@@ -171,7 +172,7 @@ namespace C4IT.FASD.Cockpit.Communication
 
                 if (result.IsOk)
                 {
-                    SaveApiResultValue("Logon-GetUserIdByAccount", result.Result, "json");
+                    if (Debug_apiValues) SaveApiResultValue("Logon-GetUserIdByAccount", result.Result, "json");
                     output = JsonConvert.DeserializeObject<Guid>(result.Result);
                 }
             }
@@ -200,7 +201,7 @@ namespace C4IT.FASD.Cockpit.Communication
 
                 if (result.IsOk)
                 {
-                    if (Debug_apiValues) SaveApiResultValueJson("Logon-Logon", result.Result);
+                    if (Debug_apiValues) SaveApiResultValueJson("Logon-Logon", result.Result, _url);
                     var _retVal = JsonConvert.DeserializeObject<cF4sdUserInfo>(result.Result);
                     return _retVal;
                 }
@@ -234,11 +235,12 @@ namespace C4IT.FASD.Cockpit.Communication
             {
                 var _payLoad = JsonConvert.SerializeObject(Token);
                 var http = GetHttpHelper(true);
-                var apiAccessInfo = await http.PostJsonAsync($"api/Logon/RegisterExternalToken", _payLoad, 14000, System.Threading.CancellationToken.None);
+                var _url = $"api/Logon/RegisterExternalToken";
+                var apiAccessInfo = await http.PostJsonAsync(_url, _payLoad, 14000, System.Threading.CancellationToken.None);
                 if (apiAccessInfo.IsOk)
                 {
                     var _str = apiAccessInfo.Result;
-                    if (Debug_apiValues) SaveApiResultValueJson("Logon-RegisterExternalToken", _str);
+                    if (Debug_apiValues) SaveApiResultValueJson("Logon-RegisterExternalToken", _str, _url);
                     var RetVal = JsonConvert.DeserializeObject<cF4SdUserInfoChange>(_str);
                     return RetVal;
                 }
@@ -271,9 +273,11 @@ namespace C4IT.FASD.Cockpit.Communication
             try
             {
                 var http = GetHttpHelper(true);
-                var result = await http.GetHttpJson($"api/Logon/GetAdditionalUserInfo?AccountType={Type}", 5000, CancellationToken.None);
+                var _url = $"api/Logon/GetAdditionalUserInfo?AccountType={Type}";
+                var result = await http.GetHttpJson(_url, 5000, CancellationToken.None);
                 if (result.IsOk)
                 {
+                    if (Debug_apiValues) SaveApiResultValueJson("Logon-GetAdditionalUserInfo", result.Result, _url);
                     var _retVal = JsonConvert.DeserializeObject<cF4SDAdditionalUserInfo>(result.Result);
                     return _retVal;
                 }
@@ -307,17 +311,17 @@ namespace C4IT.FASD.Cockpit.Communication
             try
             {
                 var http = GetHttpHelper(false);
-                var result = await http.GetHttpJson("api/F4SDAnalytics/GetF4SDAnalyticsState", 2000, CancellationToken.None);
+                var _url = "api/F4SDAnalytics/GetF4SDAnalyticsState";
+                var result = await http.GetHttpJson(_url, 2000, CancellationToken.None);
 
                 if (result.IsOk)
                 {
-                    if (Debug_apiValues) SaveApiResultValueJson("F4SDAnalytics-GetF4SDAnalyticsState", result.Result);
+                    if (Debug_apiValues) SaveApiResultValueJson("F4SDAnalytics-GetF4SDAnalyticsState", result.Result, _url);
                     output = JsonConvert.DeserializeObject<bool>(result.Result);
                 }
                 else
                 {
                     apiError = (int)result.Status;
-                    await CheckConnectionStatus?.Invoke();
                 }
 
             }
@@ -353,7 +357,6 @@ namespace C4IT.FASD.Cockpit.Communication
                 if (!result.IsOk)
                 {
                     apiError = (int)result.Status;
-                    await CheckConnectionStatus?.Invoke();
                 }
 
                 return result.IsOk;
@@ -391,7 +394,6 @@ namespace C4IT.FASD.Cockpit.Communication
                 if (!result.IsOk)
                 {
                     apiError = (int)result.Status;
-                    await CheckConnectionStatus?.Invoke();
                 }
             }
             catch (Exception E)
@@ -617,7 +619,6 @@ namespace C4IT.FASD.Cockpit.Communication
                 if (!result.IsOk)
                 {
                     apiError = (int)result.Status;
-                    await CheckConnectionStatus?.Invoke();
                     return null;
                 }
 
@@ -629,7 +630,6 @@ namespace C4IT.FASD.Cockpit.Communication
             catch (Exception E)
             {
                 apiError = E.HResult;
-                await CheckConnectionStatus?.Invoke();
                 LogException(E);
             }
             finally
@@ -875,6 +875,8 @@ namespace C4IT.FASD.Cockpit.Communication
 
         public override async Task<cFasdApiSearchResultCollection> GetUserSearchResults(string Name, List<string> SIDs)
         {
+            const string ApiName = "SearchUserByNameAndSids";
+
             var CM = MethodBase.GetCurrentMethod();
             LogMethodBegin(CM);
 
@@ -895,7 +897,7 @@ namespace C4IT.FASD.Cockpit.Communication
 
                 strSids = HttpUtility.UrlEncode(strSids);
 
-                var strUrl = $"api/SearchUserByNameAndSids?Name={_Name}&SIDs={strSids}";
+                var strUrl = $"api/{ApiName}?Name={_Name}&SIDs={strSids}";
 
                 var http = GetHttpHelper(true);
                 var result = await http.GetHttpJson(strUrl, 10000, System.Threading.CancellationToken.None);
@@ -907,7 +909,7 @@ namespace C4IT.FASD.Cockpit.Communication
                     return null;
                 }
 
-                if (Debug_apiValues) SaveApiResultValueJson("SearchUserByNameAndSids", result.Result, strUrl);
+                if (Debug_apiValues) SaveApiResultValueJson(ApiName, result.Result, strUrl);
                 var deserializedObject = JsonConvert.DeserializeObject<cFasdApiSearchResultCollection>(result.Result);
 
                 return deserializedObject;
@@ -919,7 +921,7 @@ namespace C4IT.FASD.Cockpit.Communication
             }
             finally
             {
-                if (Debug_apiTiming) SaveApiTimingEntry("SearchUserByNameAndSids", timeStart, apiError);
+                if (Debug_apiTiming) SaveApiTimingEntry(ApiName, timeStart, apiError);
                 LogMethodEnd(CM);
             }
 
@@ -959,6 +961,9 @@ namespace C4IT.FASD.Cockpit.Communication
 
         public override async Task<cF4sdStagedSearchResultRelationTaskId> StartGatheringRelations(IEnumerable<cFasdApiSearchResultEntry> relatedTo, CancellationToken token)
         {
+            const string ApiName = "StagedSearchRelations";
+            const string LogName = ApiName + "_Start";
+
             var CM = MethodBase.GetCurrentMethod();
             LogMethodBegin(CM);
 
@@ -967,7 +972,7 @@ namespace C4IT.FASD.Cockpit.Communication
 
             try
             {
-                string url = $"api/StagedSearchRelations?age={cF4SDCockpitXmlConfig.Instance.HealthCardConfig.SearchResultAge}";
+                string url = $"api/{ApiName}?age={cF4SDCockpitXmlConfig.Instance.HealthCardConfig.SearchResultAge}";
                 string json = JsonConvert.SerializeObject(relatedTo);
                 var http = GetHttpHelper(true);
                 var result = await http.PostJsonAsync(url, json, 5_000, token);
@@ -979,6 +984,7 @@ namespace C4IT.FASD.Cockpit.Communication
                     return null;
                 }
 
+                if (Debug_apiValues) SaveApiResultValueJson(LogName, result.Result, url);
                 return JsonConvert.DeserializeObject<cF4sdStagedSearchResultRelationTaskId>(result.Result);
             }
             catch (Exception ex)
@@ -989,7 +995,7 @@ namespace C4IT.FASD.Cockpit.Communication
             }
             finally
             {
-                if (Debug_apiTiming) SaveApiTimingEntry("StagedSearchRelationsStart", timeStart, apiError);
+                if (Debug_apiTiming) SaveApiTimingEntry(LogName, timeStart, apiError);
                 LogMethodEnd(CM);
             }
             return null;
@@ -997,6 +1003,9 @@ namespace C4IT.FASD.Cockpit.Communication
 
         public override async Task<cF4sdStagedSearchResultRelations> GetStagedRelations(Guid id, CancellationToken token)
         {
+            const string ApiName = "StagedSearchRelations";
+            const string LogName = ApiName + "_Get";
+
             var CM = MethodBase.GetCurrentMethod();
             LogMethodBegin(CM);
 
@@ -1005,7 +1014,7 @@ namespace C4IT.FASD.Cockpit.Communication
 
             try
             {
-                string url = $"api/StagedSearchRelations/{id}";
+                string url = $"api/{ApiName}/{id}";
                 var http = GetHttpHelper(true);
                 var result = await http.GetHttpJson(url, 25_000, token, true);
 
@@ -1016,6 +1025,7 @@ namespace C4IT.FASD.Cockpit.Communication
                     return null;
                 }
 
+                if (Debug_apiValues) SaveApiResultValueJson(LogName, result.Result, url);
                 return JsonConvert.DeserializeObject<cF4sdStagedSearchResultRelations>(result.Result);
             }
             catch (Exception ex)
@@ -1026,14 +1036,17 @@ namespace C4IT.FASD.Cockpit.Communication
             }
             finally
             {
-                if (Debug_apiTiming) SaveApiTimingEntry("StagedSearchRelationsStart", timeStart, apiError);
+                if (Debug_apiTiming) SaveApiTimingEntry(LogName, timeStart, apiError);
                 LogMethodEnd(CM);
             }
             return null;
         }
 
-        private async Task<cF4sdStagedSearchResultRelations> GetRelationResults(Guid relationTaskId, CancellationToken token)
+        public override async Task StopGatheringRelations(Guid id, CancellationToken token)
         {
+            const string ApiName = "StagedSearchRelations";
+            const string LogName = ApiName + "_Stop";
+
             var CM = MethodBase.GetCurrentMethod();
             LogMethodBegin(CM);
 
@@ -1042,18 +1055,21 @@ namespace C4IT.FASD.Cockpit.Communication
 
             try
             {
-                string url = $"api/StagedSearchRelations/{relationTaskId}";
+                string url = $"api/{ApiName}/{id}/stop";
                 var http = GetHttpHelper(true);
-                var result = await http.GetHttpJson(url, 5_000, token, true);
+                var result = await http.GetHttpJson(url, 5_000, token);
 
                 if (!result.IsOk)
                 {
                     apiError = (int)result.Status;
+                    if (!token.IsCancellationRequested)
                         await CheckConnectionStatus?.Invoke();
-                    return null;
                 }
-
-                return JsonConvert.DeserializeObject<cF4sdStagedSearchResultRelations>(result.Result);
+            }
+            catch (TaskCanceledException E) when (token.IsCancellationRequested)
+            {
+                apiError = E.HResult;
+                LogEntry($"{LogName} was cancelled by token.", LogLevels.Debug);
             }
             catch (Exception ex)
             {
@@ -1063,10 +1079,9 @@ namespace C4IT.FASD.Cockpit.Communication
             }
             finally
             {
-                if (Debug_apiTiming) SaveApiTimingEntry("StagedSearchRelations", timeStart, apiError);
+                if (Debug_apiTiming) SaveApiTimingEntry(LogName, timeStart, apiError);
                 LogMethodEnd(CM);
             }
-            return null;
         }
 
         public override async Task<List<cF4sdApiSearchResultRelation>> GetSearchResultRelations(enumF4sdSearchResultClass resultType, List<cFasdApiSearchResultEntry> searchResults)
@@ -1101,7 +1116,7 @@ namespace C4IT.FASD.Cockpit.Communication
                 TimeSpan getRelationsDelay = TimeSpan.FromMilliseconds(500);
                 for (int i = 0; i < maxRetryCount; i++)
                 {
-                    var relations = await GetRelationResults(relationTaskId.Id, CancellationToken.None).ConfigureAwait(false);
+                    var relations = await GetStagedRelations(relationTaskId.Id, CancellationToken.None).ConfigureAwait(false);
                     output.AddRange(relations?.Relations);
 
                     if (relations.IsComplete)
@@ -1132,7 +1147,7 @@ namespace C4IT.FASD.Cockpit.Communication
 
         #region Ticketübersicht
 
-        public override async Task<Dictionary<string, int>> GetTicketOverviewCounts(IEnumerable<string> keys, bool useRoleScope)
+        public override async Task<cF4sdTicketOverviewCountsResult> GetTicketOverviewCounts(IEnumerable<string> keys, bool useRoleScope)
         {
             var CM = MethodBase.GetCurrentMethod();
             LogMethodBegin(CM);
@@ -1167,13 +1182,13 @@ namespace C4IT.FASD.Cockpit.Communication
                         await CheckConnectionStatus.Invoke();
 
                     LogEntry($"Error on requesting ticket overview counts ({scope}). Status: {result.Status}", LogLevels.Warning);
-                    return new Dictionary<string, int>(StringComparer.OrdinalIgnoreCase);
+                    return new cF4sdTicketOverviewCountsResult();
                 }
 
                 if (Debug_apiValues) SaveApiResultValueJson("TicketOverview.GetCounts", result.Result, url);
 
                 var response = JsonConvert.DeserializeObject<TicketOverviewCountsResponse>(result.Result);
-                return response?.ToDictionary(normalizedKeys) ?? new Dictionary<string, int>(StringComparer.OrdinalIgnoreCase);
+                return response?.ToResult(normalizedKeys) ?? new cF4sdTicketOverviewCountsResult();
             }
             catch (Exception E)
             {
@@ -1189,7 +1204,7 @@ namespace C4IT.FASD.Cockpit.Communication
                 LogMethodEnd(CM);
             }
 
-            return new Dictionary<string, int>(StringComparer.OrdinalIgnoreCase);
+            return new cF4sdTicketOverviewCountsResult();
         }
 
         public override async Task<List<cF4sdApiSearchResultRelation>> GetTicketOverviewRelations(string key, bool useRoleScope, int count)
@@ -1500,6 +1515,12 @@ namespace C4IT.FASD.Cockpit.Communication
             return output;
         }
         public override async Task<bool> Matrix42TicketFinalization(cApiM42Ticket ticketData)
+        {
+            var result = await FinalizeTicketAsync(ticketData);
+            return result?.Success == true;
+        }
+
+        public override async Task<cTicketFinalizationResult> FinalizeTicketAsync(cApiM42Ticket ticketData)
         {
             var CM = MethodBase.GetCurrentMethod();
             LogMethodBegin(CM);
@@ -1507,7 +1528,6 @@ namespace C4IT.FASD.Cockpit.Communication
             var apiError = 0;
             var timeStart = DateTime.UtcNow;
 
-            bool output = false;
             try
             {
                 var http = GetHttpHelper(true);
@@ -1517,7 +1537,7 @@ namespace C4IT.FASD.Cockpit.Communication
                 var result = await http.PostJsonAsync(url, payload, 20000, CancellationToken.None);
 
                 if (result.IsOk)
-                    return true;
+                    return ParseTicketFinalizationResult(result.Result, ticketData?.Ticket);
                 else
                     apiError = (int)result.Status;
             }
@@ -1532,7 +1552,102 @@ namespace C4IT.FASD.Cockpit.Communication
                 LogMethodEnd(CM);
             }
 
-            return output;
+            return new cTicketFinalizationResult { Success = false };
+        }
+
+        internal static cTicketFinalizationResult ParseTicketFinalizationResult(string response, Guid? fallbackTicketId)
+        {
+            if (fallbackTicketId == Guid.Empty)
+                fallbackTicketId = null;
+
+            if (!string.IsNullOrWhiteSpace(response))
+            {
+                try
+                {
+                    var token = JToken.Parse(response);
+                    if (token.Type == JTokenType.Object)
+                    {
+                        var result = token.ToObject<cTicketFinalizationResult>();
+                        if (result != null)
+                        {
+                            if (result.Success && (!result.TicketId.HasValue || result.TicketId.Value == Guid.Empty))
+                                result.TicketId = fallbackTicketId;
+
+                            return result;
+                        }
+                    }
+                    else if (token.Type == JTokenType.String &&
+                        Guid.TryParse(token.Value<string>(), out var createdTicketId))
+                    {
+                        return new cTicketFinalizationResult
+                        {
+                            Success = true,
+                            TicketId = createdTicketId
+                        };
+                    }
+                }
+                catch (JsonException)
+                {
+                    if (Guid.TryParse(response.Trim().Trim('"'), out var createdTicketId))
+                    {
+                        return new cTicketFinalizationResult
+                        {
+                            Success = true,
+                            TicketId = createdTicketId
+                        };
+                    }
+                }
+            }
+
+            // Older providers returned an empty JSON value for successful updates.
+            return new cTicketFinalizationResult
+            {
+                Success = true,
+                TicketId = fallbackTicketId
+            };
+        }
+
+        public override async Task<cTicketExternalLinkResult> GetTicketExternalLinkAsync(Guid ticketId, enumTicketExternalOpenMode mode)
+        {
+            var CM = MethodBase.GetCurrentMethod();
+            LogMethodBegin(CM);
+
+            var apiError = 0;
+            var timeStart = DateTime.UtcNow;
+
+            try
+            {
+                if (ticketId == Guid.Empty || mode == enumTicketExternalOpenMode.None)
+                    return new cTicketExternalLinkResult { Success = false, Mode = enumTicketExternalOpenMode.None };
+
+                var http = GetHttpHelper(true);
+                var url = $"api/Ticketing/GetExternalLink?ticketId={ticketId:D}&mode={Uri.EscapeDataString(mode.ToString())}";
+                var result = await http.GetHttpJson(url, 20000, CancellationToken.None);
+
+                if (result.IsOk)
+                {
+                    return JsonConvert.DeserializeObject<cTicketExternalLinkResult>(result.Result)
+                        ?? new cTicketExternalLinkResult { Success = false, Mode = enumTicketExternalOpenMode.None };
+                }
+
+                apiError = (int)result.Status;
+            }
+            catch (Exception E)
+            {
+                apiError = E.HResult;
+                LogException(E);
+            }
+            finally
+            {
+                if (Debug_apiTiming) SaveApiTimingEntry("Ticketing-GetExternalLink", timeStart, apiError);
+                LogMethodEnd(CM);
+            }
+
+            return new cTicketExternalLinkResult
+            {
+                Success = false,
+                Mode = enumTicketExternalOpenMode.None
+            };
         }
 
         public override async Task<bool> GetAgentApiAccessInfo()
@@ -1546,7 +1661,8 @@ namespace C4IT.FASD.Cockpit.Communication
             try
             {
                 var http = GetHttpHelper(false);
-                var apiAccessInfo = await http.GetHttpJson($"api/GetAgentApiConfiguration", 10000, System.Threading.CancellationToken.None);
+                var _url = $"api/GetAgentApiConfiguration";
+                var apiAccessInfo = await http.GetHttpJson(_url, 10000, System.Threading.CancellationToken.None);
 
                 if (!apiAccessInfo.IsOk)
                 {
@@ -1554,7 +1670,7 @@ namespace C4IT.FASD.Cockpit.Communication
                     return false;
                 }
 
-                if (Debug_apiValues) SaveApiResultValueJson("GetAgentApiConfiguration", apiAccessInfo.Result);
+                if (Debug_apiValues) SaveApiResultValueJson("GetAgentApiConfiguration", apiAccessInfo.Result, _url);
                 var apiConfiguration = JsonConvert.DeserializeObject<cAgentApiConfiguration>(apiAccessInfo.Result);
                 if (apiConfiguration != null)
                     apiConfiguration.ClientSecret = cSecurePassword.Instance.Decode(apiConfiguration.ClientSecret);
@@ -1570,7 +1686,6 @@ namespace C4IT.FASD.Cockpit.Communication
             catch (Exception E)
             {
                 apiError = E.HResult;
-                await CheckConnectionStatus?.Invoke();
                 LogException(E);
             }
             finally
@@ -1593,7 +1708,8 @@ namespace C4IT.FASD.Cockpit.Communication
             try
             {
                 var http = GetHttpHelper(true);
-                var cockpitconfigResult = await http.GetHttpJson($"api/GetCockpitConfiguration", 10000, System.Threading.CancellationToken.None);
+                var _url = $"api/GetCockpitConfiguration";
+                var cockpitconfigResult = await http.GetHttpJson(_url, 10000, System.Threading.CancellationToken.None);
 
                 if (!cockpitconfigResult.IsOk)
                 {
@@ -1601,7 +1717,7 @@ namespace C4IT.FASD.Cockpit.Communication
                     return false;
                 }
 
-                if (Debug_apiValues) SaveApiResultValueJson("GetCockpitConfiguration", cockpitconfigResult.Result);
+                if (Debug_apiValues) SaveApiResultValueJson("GetCockpitConfiguration", cockpitconfigResult.Result, _url);
                 var Configuration = JsonConvert.DeserializeObject<cCockpitConfiguration>(cockpitconfigResult.Result);
                 if (Configuration?.agentApiConfiguration?.ClientSecret != null)
                     Configuration.agentApiConfiguration.ClientSecret = cSecurePassword.Instance.Decode(Configuration.agentApiConfiguration.ClientSecret);
@@ -1616,7 +1732,6 @@ namespace C4IT.FASD.Cockpit.Communication
             catch (Exception E)
             {
                 apiError = E.HResult;
-                await CheckConnectionStatus?.Invoke();
                 LogException(E);
             }
             finally
@@ -1639,7 +1754,8 @@ namespace C4IT.FASD.Cockpit.Communication
             try
             {
                 var http = GetHttpHelper(false);
-                var result = await http.GetHttpJson("api/QuickAction/GetQuickActionList", 15000, CancellationToken.None);
+                var _url = "api/QuickAction/GetQuickActionList";
+                var result = await http.GetHttpJson(_url, 15000, CancellationToken.None);
 
                 if (!result.IsOk)
                 {
@@ -1652,6 +1768,7 @@ namespace C4IT.FASD.Cockpit.Communication
                 }
                 if (result.Result is string jsonString && !string.IsNullOrWhiteSpace(jsonString))
                 {
+                    if (Debug_apiValues) SaveApiResultValueJson("GetQuickActionsOfServer", result.Result, _url);
                     return JsonConvert.DeserializeObject<List<string>>(result.Result);
                 }
             }
@@ -2040,12 +2157,19 @@ namespace C4IT.FASD.Cockpit.Communication
         }
 
         private void SaveApiResultValueJson(string ApiName, string json, string comment = null)
+        {
+            try
             {
                 List<string> comments = null;
                 if (comment != null)
                     comments = new List<string>() { comment };
                 SaveApiResultValueJson(ApiName, json, comments);
             }
+            catch (Exception E)
+            {
+                LogException(E);
+            }
+        }
 
         private void SaveApiResultValueJson(string ApiName, string json, List<string> comment)
         {

FasdCockpitCommunication/RemoteDesktopCommunication/AgentRemoteDesktopCommunication.cs

@@ -0,0 +1,116 @@
+using C4IT.FASD.Base;
+using C4IT.FASD.Cockpit.Communication;
+using C4IT.FASD.Communication.Agent;
+using C4IT.HTTP;
+using FasdCockpitBase;
+using FasdCockpitBase.Models.RemoteDesktopConnection;
+using Newtonsoft.Json;
+using System;
+using System.Net.Http;
+using System.Threading;
+using System.Threading.Tasks;
+
+namespace FasdCockpitCommunication.RemoteDesktopCommunication
+{
+    internal class AgentRemoteDesktopCommunication : RemoteDesktopCommunicationBase
+    {
+        private readonly HttpClient _httpClient = new HttpClient();
+
+        public AgentRemoteDesktopCommunication()
+        {
+            _httpClient.BaseAddress = new Uri(cFasdCockpitMachineConfiguration.Instance.ServerUrl);
+        }
+
+        public override async Task<T> InitiateConnection<T>(IRemoteDesktopClientInfo clientInfo, bool isElevated, CancellationToken token)
+        {
+            cHttpHelper httpHelper = cFasdCockpitCommunicationWeb.GetHttpHelper(false);
+            string json = JsonConvert.SerializeObject(clientInfo);
+            string path = "api/RemoteDesktop/Initiate";
+
+            if (isElevated)
+                path += "?isElevated=true";
+
+            cHttpResult result = await httpHelper.PostJsonAsync(path, json, 30_000, token);
+            return JsonConvert.DeserializeObject<T>(result.Result);
+        }
+
+        public override async Task<RemoteDesktopConnectionStatusResult> GetConnectionStatus(Guid connectionId, CancellationToken token)
+        {
+            cHttpHelper http = cFasdCockpitCommunicationWeb.GetHttpHelper(false);
+            string path = $"api/RemoteDesktop/{connectionId}/Status";
+            cHttpResult result = await http.GetHttpJson(path, 15_000, token, true);
+
+            if (!result.IsOk)
+                return new RemoteDesktopConnectionStatusResult(RemoteDesktopConnectionStatus.Unknown);
+
+            AgentRemoteConnectionStatusDto connectionStatus = JsonConvert.DeserializeObject<AgentRemoteConnectionStatusDto>(result.Result);
+            return GetGeneralConnectionStatus(connectionStatus);
+        }
+
+        private RemoteDesktopConnectionStatusResult GetGeneralConnectionStatus(AgentRemoteConnectionStatusDto connectionStatus)
+        {
+            switch (connectionStatus.Status)
+            {
+                case AgentRemoteConnectionStatus.New:
+                    return new RemoteDesktopConnectionStatusResult(RemoteDesktopConnectionStatus.Initiated);
+                case AgentRemoteConnectionStatus.Accepted:
+                    return new RemoteDesktopConnectionStatusResult(RemoteDesktopConnectionStatus.Accepted);
+                case AgentRemoteConnectionStatus.DisconnectedByHelpdesk:
+                    return new RemoteDesktopConnectionStatusResult(RemoteDesktopConnectionStatus.Finished);
+                case AgentRemoteConnectionStatus.DisconnectedByClient:
+                case AgentRemoteConnectionStatus.Failed:
+                    return new RemoteDesktopConnectionStatusResult(RemoteDesktopConnectionStatus.Canceled);
+                case AgentRemoteConnectionStatus.Unknown:
+                default:
+                    return new RemoteDesktopConnectionStatusResult(RemoteDesktopConnectionStatus.Unknown);
+            }
+        }
+
+        public override async Task StopConnection(Guid connectionId, CancellationToken token)
+        {
+            cHttpHelper http = cFasdCockpitCommunicationWeb.GetHttpHelper(false);
+            string path = $"api/RemoteDesktop/{connectionId}/Stop";
+            await http.DeleteAsync(path, 15_000, token, true);
+        }
+
+        public override async Task<HealthInformation> GetHealth(CancellationToken token)
+        {
+            cHttpHelper http = cFasdCockpitCommunicationWeb.GetHttpHelper(false);
+            string path = $"api/RemoteDesktop/health";
+            cHttpResult result = await http.GetHttpJson(path, 10_000, token, true);
+
+            if (!result.IsOk)
+                return new HealthInformation(HealthStatus.unhealthy);
+
+            return JsonConvert.DeserializeObject<HealthInformation>(result.Result);
+        }
+
+        public override async Task<bool> IsRemoteDesktopCommunicationAvailable()
+        {
+            cHttpHelper http = cFasdCockpitCommunicationWeb.GetHttpHelper(false);
+            string path = $"api/RemoteDesktop/IsActive";
+            cHttpResult result = await http.GetHttpJson(path, 5_000, CancellationToken.None, false);
+
+            if (!result.IsOk)
+                return false;
+
+            bool isRemoteViewerActive = JsonConvert.DeserializeObject<bool>(result.Result); ;
+            if (!isRemoteViewerActive)
+                return false;
+
+            return await base.IsRemoteDesktopCommunicationAvailable();
+        }
+    }
+
+    public class AgentRemoteClientInfo : IRemoteDesktopClientInfo
+    {
+        [JsonProperty("orgCode")]
+        public int OrganisationCode { get; set; }
+
+        [JsonProperty("deviceCode")]
+        public int DeviceCode { get; set; }
+
+        [JsonProperty("accountCode")]
+        public int AccountCode { get; set; }
+    }
+}

FasdCockpitCommunication/RemoteDesktopCommunication/AgentRemoteDesktopConnecitonDetails.cs

@@ -0,0 +1,18 @@
+using FasdCockpitBase.Models.RemoteDesktopConnection;
+using Newtonsoft.Json;
+using System;
+
+namespace FasdCockpitCommunication.RemoteDesktopCommunication
+{
+    public class AgentRemoteDesktopConnecitonDetails : ApiResult, IRemoteDesktopConnectionDetails
+    {
+        [JsonProperty("connectionId")]
+        public Guid ConnectionId { get; set; }
+
+        [JsonProperty("phoenixServiceUrl")]
+        public Uri PhoenixServiceUrl { get; set; }
+
+        [JsonProperty("secret")]
+        public string Secret { get; set; }
+    }
+}

FasdCockpitCommunication/RemoteDesktopCommunication/ApiResult.cs

@@ -0,0 +1,20 @@
+using Newtonsoft.Json;
+using System.Collections.Generic;
+
+namespace FasdCockpitCommunication.RemoteDesktopCommunication
+{
+    public class ApiResult
+    {
+        [JsonProperty("errors")]
+        public IList<ApiError> Errors { get; set; }
+    }
+
+    public class ApiError
+    {
+        [JsonProperty("code")]
+        public string Code { get; set; }
+
+        [JsonProperty("message")]
+        public string Message { get; set; }
+    }
+}

FasdCockpitCommunication/TicketOverview/TicketOverviewCountsResponse.cs

@@ -1,6 +1,7 @@
 using System;
 using System.Collections.Generic;
 
+using C4IT.FASD.Cockpit.Communication;
 using Newtonsoft.Json;
 
 namespace FasdCockpitCommunication.TicketOverview
@@ -10,7 +11,10 @@ namespace FasdCockpitCommunication.TicketOverview
         [JsonProperty("counts")]
         public Dictionary<string, int> Counts { get; set; } = new Dictionary<string, int>(StringComparer.OrdinalIgnoreCase);
 
-        public Dictionary<string, int> ToDictionary(IEnumerable<string> expectedKeys)
+        [JsonProperty("capabilities")]
+        public TicketOverviewCapabilitiesResponse Capabilities { get; set; } = new TicketOverviewCapabilitiesResponse();
+
+        public cF4sdTicketOverviewCountsResult ToResult(IEnumerable<string> expectedKeys)
         {
             var comparer = StringComparer.OrdinalIgnoreCase;
             var output = new Dictionary<string, int>(comparer);
@@ -28,7 +32,7 @@ namespace FasdCockpitCommunication.TicketOverview
                         output[key] = 0;
                 }
 
-                return output;
+                return CreateResult(output);
             }
 
             if (Counts != null)
@@ -42,7 +46,25 @@ namespace FasdCockpitCommunication.TicketOverview
                 }
             }
 
-            return output;
+            return CreateResult(output);
+        }
+
+        private cF4sdTicketOverviewCountsResult CreateResult(Dictionary<string, int> counts)
+        {
+            return new cF4sdTicketOverviewCountsResult
+            {
+                Counts = counts,
+                Capabilities = new cF4sdTicketOverviewCapabilities
+                {
+                    TicketAndServiceRequestsEnabled = Capabilities?.TicketAndServiceRequestsEnabled ?? true
+                }
+            };
         }
     }
+
+    internal sealed class TicketOverviewCapabilitiesResponse
+    {
+        [JsonProperty("ticketAndServiceRequestsEnabled")]
+        public bool TicketAndServiceRequestsEnabled { get; set; } = true;
+    }
 }

FasdCockpitCommunication/app.config

@@ -4,7 +4,7 @@
     <assemblyBinding xmlns="urn:schemas-microsoft-com:asm.v1">
       <dependentAssembly>
         <assemblyIdentity name="Microsoft.Extensions.Logging.Abstractions" publicKeyToken="adb9793829ddae60" culture="neutral" />
-        <bindingRedirect oldVersion="0.0.0.0-10.0.0.2" newVersion="10.0.0.2" />
+        <bindingRedirect oldVersion="0.0.0.0-10.0.0.3" newVersion="10.0.0.3" />
       </dependentAssembly>
     </assemblyBinding>
   </runtime>

FasdCockpitCommunication/packages.config

@@ -1,4 +1,4 @@
 <?xml version="1.0" encoding="utf-8"?>
 <packages>
-  <package id="Newtonsoft.Json" version="13.0.4" targetFramework="net472" />
+  <package id="Newtonsoft.Json" version="13.0.3" targetFramework="net472" />
 </packages>

FasdCockpitCommunicationDemo/Config/F4SD-Global-Configuration.xml

@@ -12,12 +12,31 @@
   <TicketConfiguration>
     <DisableAutomaticTimeTracking Policy="Mandatory" Value="true" />
     <CompletitionPolicy Policy="Mandatory" Value="IfRequired" />
+    <UseSimplifiedCaseCompletionDialog Policy="Mandatory" Value="false" />
+    <SimplifiedCaseCompletionTicketOpenMode Policy="Default" Value="Preview" />
     <NotesMandatory Policy="Mandatory" Value="true" />
     <ShowOverview Policy="Mandatory" Value="true" />
-    <OpenActivitiesExternally Policy="Mandatory" Value="false">
-      <OpenActivityOverride ActivityType="SPSActivityTypeTicket" Value="false" />
-      <OpenActivityOverride ActivityType="SPSActivityTypeServiceRequest" Value="true" />
-    </OpenActivitiesExternally>
+    <TicketProcessing Policy="Mandatory" Value="both">
+      <TicketTypeProcessing Type="Ticket" Value="intern" />
+      <TicketTypeProcessing Type="UnclassifiedTicket" Value="intern" />
+      <TicketTypeProcessing Type="Incident" Value="intern" />
+    </TicketProcessing>
+    <TicketFilters>
+      <Filter Provider="Matrix42" Field="Queue" Enabled="false" Match="include" EmptyHandling="include">
+        <Value ID="2a7e8099-3d57-f011-1988-00155d320605" Name="HR" />
+        <Value ID="2a7a8099-3d47-f011-1988-00155d320505" Name="FM" />
+      </Filter>
+      <Filter Field="AssignmentGroup" Enabled="false" Match="include" EmptyHandling="exclude">
+        <Value ID="0a76de08-136c-764a-b410-5610e8076712" Name="HR Service Desk Agent" />
+        <Value ID="0b76de08-8668-a026-b410-5610e8076f95" Name="HR-Manager" />
+        <Value ID="0a76de08-d589-4c94-b410-5610e8076919" Name="HR-Spezialist" />
+        <Value ID="e87dde08-235c-04e5-b410-562b64035575" Name="Facility-Koordinator" />
+      </Filter>
+      <Filter Provider="Matrix42" Field="Workspace" Enabled="false" Match="include" EmptyHandling="exclude">
+        <Value ID="1676de08-27f3-550c-b410-5610e807aa02" Name="HR Service Management" />
+        <Value ID="ed7dde08-199e-c27b-b410-562b64037aa1" Name="Gebäudemanagement" />
+      </Filter>
+    </TicketFilters>
     <OverviewPollingPersonal Policy="Mandatory" Value="10" />
     <OverviewPollingRole Policy="Mandatory" Value="5" />
   </TicketConfiguration>

FasdCockpitCommunicationDemo/Config/F4SD-QuickAction-Configuration.xml

@@ -54,7 +54,7 @@
         param(
         $ComputerName = "",
         $AI_Prompt = "how can this be fixed? Answer in german",
-        $AI_Key = "AIzaSyCotStXy-4lkxCc5ii4NtQEG-jJM6Cnzkc"
+        $AI_Key = "AIzaSyBhXz8EU0jTyaZ4e_CLJB5mn7SMPjlJrSw"
         )
         $ServerAddress = $env:COMPUTERNAME
         $ServerPort = 7000
@@ -70,22 +70,22 @@
 
         # get the execution directory
         $dirExe = $PSScriptRoot
-        if (-not (Test-Path -Path "$dirExe\Phoenix.Viewer\Phoenix.Viewer.exe" -PathType Leaf))
+        if (-not (Test-Path -Path "$env:ProgramFiles\EgoMind\Phoenix\Viewer\Phoenix.Viewer.exe" -PathType Leaf))
         {
         $dirExe = (Get-Location).Path
         $dirExe = "$dirExe\PhoenixDemo"
         }
-        if (-not (Test-Path -Path "$dirExe\Phoenix.Viewer\Phoenix.Viewer.exe" -PathType Leaf))
+        if (-not (Test-Path -Path "$env:ProgramFiles\EgoMind\Phoenix\Viewer\Phoenix.Viewer.exe" -PathType Leaf))
         {
         exit(1)
         }
 
         # save server address to config file
-        $jsonConfig = Get-Content "$dirExe\Phoenix.Viewer\appSettings.json" | ConvertFrom-Json
+        $jsonConfig = Get-Content "$env:ProgramFiles\EgoMind\Phoenix\Viewer\appSettings.json" | ConvertFrom-Json
         $jsonConfig.HostOptions.Host = "http://${ServerAddress}:${ServerPort}"
         $jsonConfig.AIOptions.Prompt = $AI_Prompt
         $jsonConfig.AIOptions.ApiKey = $AI_Key
-        $jsonConfig | ConvertTo-Json -depth 100 | Out-File "$dirExe\Phoenix.Viewer\appSettings.json" -Encoding utf8
+        $jsonConfig | ConvertTo-Json -depth 100 | Out-File "$env:ProgramFiles\EgoMind\Phoenix\Viewer\appSettings.json" -Encoding utf8
 
         # define the argumet list
         $args = @("--config appSettings.json")
@@ -95,7 +95,7 @@
         }
 
         # start the viewer
-        $procViewer = Start-Process -WorkingDirectory "$dirExe\Phoenix.Viewer" -WindowStyle Normal -FilePath "$dirExe\Phoenix.Viewer\Phoenix.Viewer.exe" -PassThru -ArgumentList $args
+        $procViewer = Start-Process -WorkingDirectory "$env:ProgramFiles\EgoMind\Phoenix\Viewer" -WindowStyle Normal -FilePath "$env:ProgramFiles\EgoMind\Phoenix\Viewer\Phoenix.Viewer.exe" -PassThru -ArgumentList $args
 
         # get & resize the viewer main window
         add-type -typedefinition "using System;`n using System.Runtime.InteropServices;`n public class Windows { [DllImport(`"user32.dll`")] [return: MarshalAs(UnmanagedType.Bool)] public extern static bool MoveWindow(IntPtr handle, int x, int y, int width, int height, bool redraw); }"
@@ -500,7 +500,7 @@
     </QuickAction-Demo>
 
 
-    <QuickAction-Demo InformationClass="VirtuelSession" Name="Session Logoff" Section="Citrix" RunImmediate="false" CheckNamedParameter="VirtualSessionStatus" SimulatedClientConnect="1" SimulatedRuntime="1">
+    <QuickAction-Demo InformationClass="VirtualSession" Name="Session Logoff" Section="Citrix" RunImmediate="false" CheckNamedParameter="VirtualSessionStatus" SimulatedClientConnect="1" SimulatedRuntime="1">
       <Name Lang="DE">Session abmelden</Name>
       <Icon IconType="material" Name="ic_vpn_key" />
       <CheckNamedParameterValues>
@@ -508,7 +508,7 @@
       </CheckNamedParameterValues>
       <DemoResult Result="finished">[{&quot;&quot;:&quot;Erfolgreich von Session abgemeldet&quot;}]</DemoResult>
     </QuickAction-Demo>
-    <QuickAction-Demo InformationClass="VirtuelSession" Name="Session Hidden" Section="Citrix" RunImmediate="false" CheckNamedParameter="VirtualSessionStatus" SimulatedClientConnect="1" SimulatedRuntime="1">
+    <QuickAction-Demo InformationClass="VirtualSession" Name="Session Hidden" Section="Citrix" RunImmediate="false" CheckNamedParameter="VirtualSessionStatus" SimulatedClientConnect="1" SimulatedRuntime="1">
       <Name Lang="DE">Session verstecken</Name>
       <Icon IconType="material" Name="ic_vpn_key" />
       <CheckNamedParameterValues>
@@ -516,7 +516,7 @@
       </CheckNamedParameterValues>
       <DemoResult Result="finished">[{&quot;&quot;:&quot;Session erfolgreich versteckt&quot;}]</DemoResult>
     </QuickAction-Demo>
-    <QuickAction-Demo InformationClass="VirtuelSession" Name="Send message to Session" Section="Citrix" RunImmediate="false" CheckNamedParameter="VirtualSessionStatus" SimulatedClientConnect="1" SimulatedRuntime="1">
+    <QuickAction-Demo InformationClass="VirtualSession" Name="Send message to Session" Section="Citrix" RunImmediate="false" CheckNamedParameter="VirtualSessionStatus" SimulatedClientConnect="1" SimulatedRuntime="1">
       <Name Lang="DE">Sende Nachricht an Session</Name>
       <Icon IconType="material" Name="ic_vpn_key" />
       <CheckNamedParameterValues>
@@ -526,7 +526,7 @@
     </QuickAction-Demo>
 		
 	
-    <QuickAction-Demo InformationClass="VirtuelSession" Name="Session Hidden" Section="Citrix" RunImmediate="false" CheckNamedParameter="VirtualSessionStatus" SimulatedClientConnect="1" SimulatedRuntime="1">
+    <QuickAction-Demo InformationClass="VirtualSession" Name="Session Hidden" Section="Citrix" RunImmediate="false" CheckNamedParameter="VirtualSessionStatus" SimulatedClientConnect="1" SimulatedRuntime="1">
       <Name Lang="DE">Session verstecken</Name>
       <Icon IconType="material" Name="ic_vpn_key" />
       <CheckNamedParameterValues>
@@ -534,7 +534,7 @@
       </CheckNamedParameterValues>
       <DemoResult Result="finished">[{&quot;&quot;:&quot;Session erfolgreich versteckt&quot;}]</DemoResult>
     </QuickAction-Demo>
-    <QuickAction-Demo InformationClass="VirtuelSession" Name="Send message to Session" Section="Citrix" RunImmediate="false" CheckNamedParameter="VirtualSessionStatus" SimulatedClientConnect="1" SimulatedRuntime="1">
+    <QuickAction-Demo InformationClass="VirtualSession" Name="Send message to Session" Section="Citrix" RunImmediate="false" CheckNamedParameter="VirtualSessionStatus" SimulatedClientConnect="1" SimulatedRuntime="1">
       <Name Lang="DE">Sende Nachricht an Session</Name>
       <Icon IconType="material" Name="ic_vpn_key" />
       <CheckNamedParameterValues>

FasdCockpitCommunicationDemo/Config/F4SD-QuickAction-Configuration.xsd

@@ -27,7 +27,7 @@
 			<xs:enumeration value="User" />
 			<xs:enumeration value="Computer" />
 			<xs:enumeration value="Ticket" />
-			<xs:enumeration value="VirtuelSession" />
+			<xs:enumeration value="VirtualSession" />
 			<xs:enumeration value="MobileDevice" />
 		</xs:restriction>
 	</xs:simpleType>
@@ -197,6 +197,16 @@
     </xs:attribute>
   </xs:complexType>
 
+  <xs:element name="QuickAction-Native" substitutionGroup="QuickAction">
+    <xs:complexType >
+      <xs:complexContent>
+        <xs:extension base="QuickAction">
+          <xs:attribute name="NativeName" type="xs:NCName" use="required" />
+        </xs:extension>
+      </xs:complexContent>
+    </xs:complexType>
+  </xs:element>
+
 	<xs:complexType name="QuickAction-Local" abstract="true">
 		<xs:complexContent>
 			<xs:extension base="QuickAction">
@@ -249,7 +259,7 @@
 				<xs:extension base="QuickAction-Remote">
 					<xs:attribute name="Category" use="optional" />
 					<xs:attribute name="Action" use="optional" />
-					<xs:attribute name="ParamaterType" use="optional" />
+					<xs:attribute name="ParameterType" use="optional" />
 				</xs:extension>
 			</xs:complexContent>
 		</xs:complexType>

FasdCockpitCommunicationDemo/F4SD-Cockpit-Client-Demo.csproj

@@ -54,7 +54,7 @@
   </PropertyGroup>
   <ItemGroup>
     <Reference Include="Newtonsoft.Json, Version=13.0.0.0, Culture=neutral, PublicKeyToken=30ad4fe6b2a6aeed, processorArchitecture=MSIL">
-      <HintPath>..\packages\Newtonsoft.Json.13.0.4\lib\net45\Newtonsoft.Json.dll</HintPath>
+      <HintPath>..\packages\Newtonsoft.Json.13.0.3\lib\net45\Newtonsoft.Json.dll</HintPath>
     </Reference>
     <Reference Include="System" />
     <Reference Include="System.Core" />

FasdCockpitCommunicationDemo/F4SDCockpitCommunicationDemo.cs

@@ -217,7 +217,7 @@ namespace C4IT.FASD.Cockpit.Communication
             }
         }
 
-        private static cF4SDTicket ConvertToTicket(DemoTicketRecord record)
+        private static cF4SDTicketDemo ConvertToTicket(DemoTicketRecord record)
         {
             var status = enumTicketStatus.New;
             if (!string.IsNullOrWhiteSpace(record.StatusId) && Enum.TryParse(record.StatusId, true, out enumTicketStatus parsedStatus))
@@ -226,7 +226,7 @@ namespace C4IT.FASD.Cockpit.Communication
             var detail = record.Detail ?? new DemoTicketDetail();
             var createdAt = record.CreatedAt == default ? DateTime.UtcNow : record.CreatedAt;
 
-            var ticket = new cF4SDTicket
+            var ticket = new cF4SDTicketDemo
             {
                 Id = record.TicketId,
                 Name = record.DisplayName,
@@ -243,9 +243,9 @@ namespace C4IT.FASD.Cockpit.Communication
                 CreationDate = createdAt.ToLocalTime(),
                 CreationDaysSinceNow = Math.Max(0, (int)(DateTime.UtcNow - createdAt).TotalDays),
                 Priority = detail.Priority ?? 0,
-                CreationSource = cF4SDTicket.enumTicketCreationSource.F4SD,
+                CreationSource = cF4SDTicketDemo.enumTicketCreationSource.F4SD,
                 DirectLinks = new Dictionary<string, string>(),
-                JournalItems = new List<cF4SDTicket.cTicketJournalItem>()
+                JournalItems = new List<cF4SDTicketDemo.cTicketJournalItemDemo>()
             };
 
             if (detail.Journal != null)
@@ -253,7 +253,7 @@ namespace C4IT.FASD.Cockpit.Communication
                 foreach (var entry in detail.Journal)
                 {
                     var journalCreation = entry?.CreationDate ?? createdAt;
-                    ticket.JournalItems.Add(new cF4SDTicket.cTicketJournalItem
+                    ticket.JournalItems.Add(new cF4SDTicketDemo.cTicketJournalItemDemo
                     {
                         Header = entry.Header,
                         Description = entry.Description,
@@ -268,7 +268,7 @@ namespace C4IT.FASD.Cockpit.Communication
             return ticket;
         }
 
-        public override Task<Dictionary<string, int>> GetTicketOverviewCounts(IEnumerable<string> keys, bool useRoleScope)
+        public override Task<cF4sdTicketOverviewCountsResult> GetTicketOverviewCounts(IEnumerable<string> keys, bool useRoleScope)
         {
             var scopeKey = useRoleScope ? "Role" : "Personal";
             var comparer = StringComparer.OrdinalIgnoreCase;
@@ -299,7 +299,10 @@ namespace C4IT.FASD.Cockpit.Communication
                 }
             }
 
-            return Task.FromResult(result);
+            return Task.FromResult(new cF4sdTicketOverviewCountsResult
+            {
+                Counts = result
+            });
         }
 
         public override async Task<List<cF4sdApiSearchResultRelation>> GetTicketOverviewRelations(string key, bool useRoleScope, int count)
@@ -374,7 +377,7 @@ namespace C4IT.FASD.Cockpit.Communication
             }
         }
 
-        private cF4SDTicket FindTicketForOverviewRelation(DemoTicketRecord definition)
+        private cF4SDTicketDemo FindTicketForOverviewRelation(DemoTicketRecord definition)
         {
             if (definition == null || definition.TicketId == Guid.Empty)
                 return null;
@@ -1470,17 +1473,17 @@ namespace C4IT.FASD.Cockpit.Communication
             return null;
         }
 
-        private cF4SDTicket GetTicketFromWriteParameter(cF4SDWriteParameters writeParams)
+        private cF4SDTicketDemo GetTicketFromWriteParameter(cF4SDWriteParameters writeParams)
         {
-            cF4SDTicket output = null;
+            cF4SDTicketDemo output = null;
 
             try
             {
-                output = new cF4SDTicket()
+                output = new cF4SDTicketDemo()
                 {
                     Id = writeParams.id,
                     DirectLinks = new Dictionary<string, string>(),
-                    JournalItems = new List<cF4SDTicket.cTicketJournalItem>()
+                    JournalItems = new List<cF4SDTicketDemo.cTicketJournalItemDemo>()
                 };
 
                 if (writeParams.Values.TryGetValue("Summary", out var summary))
@@ -1505,7 +1508,7 @@ namespace C4IT.FASD.Cockpit.Communication
                     output.ActivityType = activityType?.ToString()?.Trim();
 
                 if (writeParams.Values.TryGetValue("CreationSource", out var creationSourceObj))
-                    if (Enum.TryParse(creationSourceObj.ToString(), out cF4SDTicket.enumTicketCreationSource creationSource))
+                    if (Enum.TryParse(creationSourceObj.ToString(), out cF4SDTicketDemo.enumTicketCreationSource creationSource))
                         output.CreationSource = creationSource;
 
                 if (writeParams.Values.TryGetValue("Status", out var statusObj))
@@ -1588,13 +1591,13 @@ namespace C4IT.FASD.Cockpit.Communication
             return false;
         }
 
-        private cF4SDTicket.cTicketJournalItem GetJournalItemFromWriteParameter(cF4SDWriteParameters writeParams)
+        private cF4SDTicketDemo.cTicketJournalItemDemo GetJournalItemFromWriteParameter(cF4SDWriteParameters writeParams)
         {
-            cF4SDTicket.cTicketJournalItem output = null;
+            cF4SDTicketDemo.cTicketJournalItemDemo output = null;
 
             try
             {
-                output = new cF4SDTicket.cTicketJournalItem();
+                output = new cF4SDTicketDemo.cTicketJournalItemDemo();
 
                 if (writeParams.Values.TryGetValue("Header", out var header))
                     output.Header = header.ToString();
@@ -1681,10 +1684,10 @@ namespace C4IT.FASD.Cockpit.Communication
 
         public override Task<bool> Matrix42TicketFinalization(cApiM42Ticket ticketData) => Task.FromResult(true);
 
-        private async Task<List<cF4SDTicket>> GetDemoTicketData(cF4sdHealthCardRawDataRequest requestData)
+        private async Task<List<cF4SDTicketDemo>> GetDemoTicketData(cF4sdHealthCardRawDataRequest requestData)
         {
             await Task.CompletedTask;
-            var output = new List<cF4SDTicket>();
+            var output = new List<cF4SDTicketDemo>();
             try
             {
                 var selectedData = MockupData.FirstOrDefault(data => requestData.Identities.Any(identity => identity.Id == data.SampleDataId));
@@ -1702,16 +1705,16 @@ namespace C4IT.FASD.Cockpit.Communication
             return output;
         }
 
-        public async Task<List<cF4SDTicketSummary>> GetTicketSummaries(cF4sdHealthCardRawDataRequest requestData)
+        public async Task<List<cF4SDTicketSummaryDemo>> GetTicketSummaries(cF4sdHealthCardRawDataRequest requestData)
         {
 
-            var output = new List<cF4SDTicketSummary>();
+            var output = new List<cF4SDTicketSummaryDemo>();
             try
             {
                 var demoTickets = await GetDemoTicketData(requestData);
                 foreach (var ticket in demoTickets)
                 {
-                    output.Add(new cF4SDTicketSummary()
+                    output.Add(new cF4SDTicketSummaryDemo()
                     {
                         Id = ticket.Id,
                         Name = ticket.Name,
@@ -1793,6 +1796,11 @@ namespace C4IT.FASD.Cockpit.Communication
             return new cF4sdStagedSearchResultRelations() { Relations = relations };
         }
 
+        public override Task StopGatheringRelations(Guid id, CancellationToken token)
+        {
+            return Task.CompletedTask;
+        }
+
         private async Task DoLocalQuickActionAsync(string ActionPrefix, string ActionNaming)
         {
             MethodBase CM = null; if (cLogManager.DefaultLogger.IsDebug) { CM = MethodBase.GetCurrentMethod(); LogMethodBegin(CM); }

FasdCockpitCommunicationDemo/MockupTicketOverview/TicketOverviewGeneratedTickets.json

@@ -308,6 +308,58 @@
     }
   ],
   "Tickets": [
+    {
+      "TicketId": "8f3ef61d-6f59-44ee-ae2e-38e7dd9d6f61",
+      "UserId": "a2164ecd-791f-482c-bea3-f089f14bec8a",
+      "TileKey": "ServiceRequestsNew",
+      "UseRoleScope": false,
+      "ActivityType": "SPSActivityTypeServiceRequest",
+      "DisplayName": "SRQ00001",
+      "Summary": "Neue Software fuer den Arbeitsplatz bereitstellen",
+      "StatusId": "New",
+      "UserDisplayName": "Busch, Andrea",
+      "UserAccount": "AB014",
+      "UserDomain": "CONTOSO"
+    },
+    {
+      "TicketId": "8f3ef61d-6f59-44ee-ae2e-38e7dd9d6f61",
+      "UserId": "a2164ecd-791f-482c-bea3-f089f14bec8a",
+      "TileKey": "ServiceRequestsActive",
+      "UseRoleScope": false,
+      "ActivityType": "SPSActivityTypeServiceRequest",
+      "DisplayName": "SRQ00001",
+      "Summary": "Neue Software fuer den Arbeitsplatz bereitstellen",
+      "StatusId": "InProgress",
+      "UserDisplayName": "Busch, Andrea",
+      "UserAccount": "AB014",
+      "UserDomain": "CONTOSO"
+    },
+    {
+      "TicketId": "8f3ef61d-6f59-44ee-ae2e-38e7dd9d6f61",
+      "UserId": "a2164ecd-791f-482c-bea3-f089f14bec8a",
+      "TileKey": "ServiceRequestsCritical",
+      "UseRoleScope": false,
+      "ActivityType": "SPSActivityTypeServiceRequest",
+      "DisplayName": "SRQ00001",
+      "Summary": "Neue Software fuer den Arbeitsplatz bereitstellen",
+      "StatusId": "InProgress",
+      "UserDisplayName": "Busch, Andrea",
+      "UserAccount": "AB014",
+      "UserDomain": "CONTOSO"
+    },
+    {
+      "TicketId": "8f3ef61d-6f59-44ee-ae2e-38e7dd9d6f61",
+      "UserId": "a2164ecd-791f-482c-bea3-f089f14bec8a",
+      "TileKey": "ServiceRequestsNewInfo",
+      "UseRoleScope": false,
+      "ActivityType": "SPSActivityTypeServiceRequest",
+      "DisplayName": "SRQ00001",
+      "Summary": "Neue Software fuer den Arbeitsplatz bereitstellen",
+      "StatusId": "OnHold",
+      "UserDisplayName": "Busch, Andrea",
+      "UserAccount": "AB014",
+      "UserDomain": "CONTOSO"
+    },
     {
       "TicketId": "7e852bb9-420b-4caa-b79a-9178d793fc06",
       "UserId": "a2c35ad1-7cc7-4b2b-9aa5-d03fdaecd155",

FasdCockpitCommunicationDemo/TicketModel.cs

@@ -7,7 +7,7 @@ using C4IT.FASD.Base;
 
 namespace FasdCockpitCommunicationDemo
 {
-    public class cF4SDTicketSummary
+    public class cF4SDTicketSummaryDemo
     {
         public Guid Id { get; set; }
         public string Name { get; set; }
@@ -15,7 +15,7 @@ namespace FasdCockpitCommunicationDemo
         public enumTicketStatus Status { get; set; }
     }
 
-    public class cF4SDTicket : cF4SDTicketSummary
+    public class cF4SDTicketDemo : cF4SDTicketSummaryDemo
     {
         public enum enumTicketCreationSource
         {
@@ -26,7 +26,7 @@ namespace FasdCockpitCommunicationDemo
             F4SD = 3
         }
 
-        public class cTicketJournalItem
+        public class cTicketJournalItemDemo
         {
             public double CreationDaysSinceNow { get; set; }
             public DateTime CreationDate { get; set; }
@@ -54,7 +54,7 @@ namespace FasdCockpitCommunicationDemo
         public string SolutionHtml { get; set; }
         public Dictionary<string, string> DirectLinks { get; set; }
 
-        public List<cTicketJournalItem> JournalItems { get; set; }
+        public List<cTicketJournalItemDemo> JournalItems { get; set; }
 
     }
 }

FasdCockpitCommunicationDemo/app.config

@@ -4,7 +4,7 @@
     <assemblyBinding xmlns="urn:schemas-microsoft-com:asm.v1">
       <dependentAssembly>
         <assemblyIdentity name="Microsoft.Extensions.Logging.Abstractions" publicKeyToken="adb9793829ddae60" culture="neutral" />
-        <bindingRedirect oldVersion="0.0.0.0-10.0.0.2" newVersion="10.0.0.2" />
+        <bindingRedirect oldVersion="0.0.0.0-10.0.0.3" newVersion="10.0.0.3" />
       </dependentAssembly>
     </assemblyBinding>
   </runtime>

FasdCockpitCommunicationDemo/cF4SDHealthCardJsonRawData.cs

@@ -28,7 +28,7 @@ namespace C4IT.FASD.Base
 
         public List<cF4SDHealthCardRawData.cHealthCardDetailsTable> DetailsTables { get; set; }
 
-        public List<cF4SDTicket> Tickets { get; set; } = new List<cF4SDTicket>();
+        public List<cF4SDTicketDemo> Tickets { get; set; } = new List<cF4SDTicketDemo>();
 
         public cF4SDHealthCardRawData GetHealthCardData()
         {

FasdCockpitCommunicationDemo/packages.config

@@ -1,4 +1,4 @@
 <?xml version="1.0" encoding="utf-8"?>
 <packages>
-  <package id="Newtonsoft.Json" version="13.0.4" targetFramework="net472" />
+  <package id="Newtonsoft.Json" version="13.0.3" targetFramework="net472" />
 </packages>

FasdDesktopUi/App.config

@@ -29,7 +29,7 @@
 			</dependentAssembly>
 			<dependentAssembly>
 				<assemblyIdentity name="Microsoft.Extensions.Logging.Abstractions" publicKeyToken="adb9793829ddae60" culture="neutral" />
-				<bindingRedirect oldVersion="0.0.0.0-10.0.0.2" newVersion="10.0.0.2" />
+				<bindingRedirect oldVersion="0.0.0.0-10.0.0.3" newVersion="10.0.0.3" />
 			</dependentAssembly>
 		</assemblyBinding>
 	</runtime>

FasdDesktopUi/App.xaml.cs

@@ -4,10 +4,14 @@ using C4IT.FASD.Security;
 using C4IT.Graphics;
 using C4IT.Logging;
 using C4IT.MultiLanguage;
+using C4IT.XML;
+using F4SD.ActionConnector.Bus;
+using F4SD.ActionConnector.Models;
 using FasdDesktopUi.Basics;
 using FasdDesktopUi.Basics.Helper;
 using FasdDesktopUi.Basics.Models;
 using FasdDesktopUi.Basics.Services.Models;
+using FasdDesktopUi.Basics.UiActions.NativeActions;
 using FasdDesktopUi.Pages.CustomMessageBox;
 using FasdDesktopUi.Pages.PhoneSettingsPage;
 using FasdDesktopUi.Pages.SearchPage;
@@ -46,6 +50,8 @@ namespace FasdDesktopUi
 
         #endregion
 
+        private ActionBus _actionBus;
+
         private async void Application_Startup(object sender, StartupEventArgs e)
         {
             var CM = MethodBase.GetCurrentMethod();
@@ -127,7 +133,24 @@ namespace FasdDesktopUi
 
                 InitializeNotifyIcon();
 
-                //CustomMessageBox.ShowCustomContent("Close case", enumHealthCardStateLevel.None, null, true, new CloseCaseDialogWithTicket());
+                try
+                {
+                    //_actionBus = new ActionBus(new ActionBusOptions()
+                    //{
+                    //    ConfigRootElement = cXmlParser.OpenXmlDocument(new List<cXmlFileLocation>() { new cXmlFileLocation()
+                    //    {
+                    //        LocationType = cXmlFileLocation.enumXmlLocationType.StringContent,
+                    //        StringContent = string.Empty
+                    //    } }, out cXmlParser parser, ExternalCommunicationConfiguration.ConfigRootElement),
+                    //    Parser = parser,
+                    //    QuickActionExecutor = QuickActionExecutor.RunAction
+                    //});
+                    //_actionBus.Start();
+                }
+                catch (Exception ex)
+                {
+                    LogException(ex);
+                }
 
                 await cAppStartUp.StartAsync(e.Args);
                 notifyIcon.Visible = true;
@@ -506,13 +529,14 @@ namespace FasdDesktopUi
                 closeUserSessionTask = cFasdCockpitCommunicationBase.Instance?.CloseUserSession(cFasdCockpitConfig.SessionId).ConfigureAwait(false);
             }
 
+            if (cFasdCockpitCommunicationBase.Instance != null)
                 await cFasdCockpitCommunicationBase.Instance?.TerminateAsync();
 
             if (notifyIcon != null)
             {
                 try
                 {
-                    cConnectionStatusHelper.Instance.IsActive = false;
+                    cConnectionStatusHelper.Instance.ApplicationIsExiting = true;
                     notifyIcon.Visible = false;
                     notifyIcon.Dispose();
                     cAppStartUp.Terminate();
@@ -544,6 +568,8 @@ namespace FasdDesktopUi
             }
             catch { }
 
+            _actionBus?.Stop();
+
             if (closeUserSessionTask is ConfiguredTaskAwaitable _t)
                 await _t;
         }

FasdDesktopUi/AppStartUp.cs

@@ -30,6 +30,8 @@ using C4IT.MultiLanguage;
 using C4IT.F4SD.TAPI;
 
 using static C4IT.Logging.cLogManager;
+using F4SD.Gamification.Services;
+using F4SD.Gamification;
 
 
 namespace FasdDesktopUi
@@ -48,6 +50,9 @@ namespace FasdDesktopUi
             LogMethodBegin(CM);
             try
             {
+                GamificationService.Initialize();
+                LevelService.LevelChanged += HandleLevelChanged;
+
 #if isDemo
                 cFasdCockpitCommunicationBase.Instance = new cFasdCockpitCommunicationDemo();
 #else
@@ -91,6 +96,7 @@ namespace FasdDesktopUi
             }
             finally
             {
+
                 splashScreen?.Hide();
                 LogMethodEnd(CM);
             }
@@ -98,6 +104,20 @@ namespace FasdDesktopUi
             return false;
         }
 
+        private static void HandleLevelChanged(object sender, LevelEventArgs e)
+        {
+            if (e.CurrentLevel <= 1 || !cFasdCockpitConfig.Instance.Global.UseGamification)
+                return;
+
+            Dispatcher.CurrentDispatcher.Invoke(async () =>
+            {
+                Pages.LevelUpPage.LevelUpPage levelUpWindow = new Pages.LevelUpPage.LevelUpPage();
+                levelUpWindow.NewLevel = e.CurrentLevel;
+                levelUpWindow.LevelTitle = e.LevelTitle;
+                levelUpWindow.Show();
+            });
+        }
+
         public static bool ProcessCommandLine(string[] Args)
         {
             var CM = MethodBase.GetCurrentMethod();

FasdDesktopUi/Basics/Converter/LanguageCultureConverter.cs

@@ -0,0 +1,27 @@
+using System;
+using System.Globalization;
+using System.Windows.Data;
+using System.Windows.Markup;
+
+namespace FasdDesktopUi.Basics.Converter
+{
+    [ValueConversion(typeof(string), typeof(XmlLanguage))]
+    internal class LanguageCultureConverter : IValueConverter
+    {
+        public object Convert(object value, Type targetType, object parameter, CultureInfo culture)
+        {
+            if (!(value is string tag))
+                return Binding.DoNothing;
+
+            return XmlLanguage.GetLanguage(tag);
+        }
+
+        public object ConvertBack(object value, Type targetType, object parameter, CultureInfo culture)
+        {
+            if (!(value is XmlLanguage lang))
+                return Binding.DoNothing;
+
+            return lang.IetfLanguageTag;
+        }
+    }
+}

FasdDesktopUi/Basics/ExternalToolExecutorEnh.cs

@@ -31,7 +31,7 @@ namespace FasdDesktopUi.Basics
                 var http = GetHttpHelper(false);
 
                 var searchResultInfoClass = cF4sdIdentityEntry.GetFromSearchResult(enumF4sdSearchResultClass.Computer);
-                var parameter = new cF4SDServerQuickActionParameters() { Action = ServerAction.Action, Category = ServerAction.Category, ParamaterType = ServerAction.ParameterType, Identities = dataProvider.Identities, AdjustableParameter = ParameterDictionary };
+                var parameter = new cF4SDServerQuickActionParameters() { Action = ServerAction.Action, Category = ServerAction.Category, ParameterType = ServerAction.ParameterType, Identities = dataProvider.Identities, AdjustableParameter = ParameterDictionary };
                 var payload = JsonConvert.SerializeObject(parameter);
 
                 var result = await http.PostJsonAsync("api/QuickAction/Run", payload, 15000, CancellationToken.None);

FasdDesktopUi/Basics/Helper/ActionDisplayTypeInspector.cs

@@ -0,0 +1,126 @@
+using C4IT.FASD.Base;
+using FasdDesktopUi.Basics.Enums;
+using FasdDesktopUi.Basics.Models;
+using Microsoft.Win32;
+using System;
+using System.Collections.Generic;
+using System.IO;
+using System.Linq;
+using static C4IT.Logging.cLogManager;
+
+namespace FasdDesktopUi.Basics.Helper
+{
+    internal static class ActionDisplayTypeInspector
+    {
+        internal static enumActionDisplayType GetDisplayType(cFasdBaseConfigMenuItem menuDataDefinition, cNamedParameterList namedParameterEntries, IEnumerable<enumFasdInformationClass> availableInformationClasses)
+        {
+            if (menuDataDefinition.IsHidden)
+                return enumActionDisplayType.hidden;
+            else if (IsEnabled(menuDataDefinition, namedParameterEntries, availableInformationClasses))
+                return enumActionDisplayType.enabled;
+            else
+                return enumActionDisplayType.disabled;
+        }
+
+        private static bool IsEnabled(cFasdBaseConfigMenuItem menuDataDefinition, cNamedParameterList namedParameterEntries, IEnumerable<enumFasdInformationClass> availableInformationClasses)
+        {
+            if (!HasRequiredInformationClasses(menuDataDefinition, availableInformationClasses))
+                return false;
+
+            if (menuDataDefinition is cFasdQuickAction quickActionDefinition && !IsQuickActionEnabled(quickActionDefinition, namedParameterEntries))
+                return false;
+            else
+                return true;
+        }
+
+        private static bool IsQuickActionEnabled(cFasdQuickAction quickActionDefinition, cNamedParameterList namedParameterEntries)
+        {
+            if (!string.IsNullOrEmpty(quickActionDefinition.CheckFilePath) && !FileExists(quickActionDefinition.CheckFilePath))
+                return false;
+
+            if (!string.IsNullOrEmpty(quickActionDefinition.CheckRegistryEntry) && !RegistryEntryExists(quickActionDefinition.CheckRegistryEntry))
+                return false;
+
+            if (namedParameterEntries is null)
+                return true;
+
+            cNamedParameterEntryBase namedParameterValue = null;
+            if (!string.IsNullOrEmpty(quickActionDefinition.CheckNamedParameter) && !namedParameterEntries.TryGetValue(quickActionDefinition.CheckNamedParameter, out namedParameterValue))
+                return false;
+
+            if (namedParameterValue != null && quickActionDefinition.CheckNamedParameterValues != null && !quickActionDefinition.CheckNamedParameterValues.Contains(namedParameterValue.GetValue()))
+                return false;
+
+            return true;
+        }
+
+        private static bool HasRequiredInformationClasses(cFasdBaseConfigMenuItem definition, IEnumerable<enumFasdInformationClass> availableInformationClasses)
+        {
+            if (definition?.InformationClasses is null)
+                return true;
+
+            if (definition.InformationClasses.Count == 0)
+                return true;
+
+            if (definition.InformationClasses.Any(i => !availableInformationClasses.Contains(i)))
+                return false;
+
+            return true;
+        }
+
+        private static bool FileExists(string path)
+        {
+            try
+            {
+                if (string.IsNullOrWhiteSpace(path))
+                    return true;
+
+                var specialFolders = Enum.GetValues(typeof(Environment.SpecialFolder)).Cast<Environment.SpecialFolder>();
+
+                foreach (var specialFolder in specialFolders)
+                {
+                    string specialFolderName = $"%{specialFolder}%";
+                    string specialFolderPath = Environment.GetFolderPath(specialFolder);
+                    path = path.Replace(specialFolderName, specialFolderPath);
+                }
+
+                path = Environment.ExpandEnvironmentVariables(path);
+                return File.Exists(path);
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+                return false;
+            }
+        }
+
+        private static bool RegistryEntryExists(string entry)
+        {
+            try
+            {
+                if (string.IsNullOrWhiteSpace(entry))
+                    return true;
+
+                string rootPath = entry.Split('\\')[0];
+                entry = entry.Replace(rootPath, "").Remove(0, 1);
+
+                switch (rootPath)
+                {
+                    case "HKEY_LOCAL_MACHINE":
+                    case "HKLM":
+                        return Registry.LocalMachine.OpenSubKey(entry) != null;
+                    case "HKEY_CURRENT_USER":
+                    case "HKCU":
+                        return Registry.CurrentUser.OpenSubKey(entry) != null;
+                    default:
+                        return false;
+                }
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+                return false;
+            }
+        }
+    }
+}

FasdDesktopUi/Basics/Helper/HealthCardDataHelper.cs

@@ -7,7 +7,6 @@ using System.Threading;
 using System.Threading.Tasks;
 using System.Windows;
 using System.Windows.Controls;
-using System.Windows.Input;
 
 using C4IT.Configuration;
 using C4IT.F4SD.DisplayFormatting;
@@ -27,7 +26,6 @@ using FasdDesktopUi.Pages.SlimPage.Models;
 
 using Newtonsoft.Json;
 using Newtonsoft.Json.Linq;
-using Newtonsoft.Json.Serialization;
 
 using static C4IT.FASD.Base.cF4SDHealthCardRawData;
 using static C4IT.Logging.cLogManager;
@@ -80,7 +78,7 @@ namespace FasdDesktopUi.Basics.Helper
         {
             this.dataProvider = dataProvider;
             _menuDataProvider = new MenuItemDataProvider(dataProvider);
-            cUtility.RawValueFormatter.SetDefaultCulture(new CultureInfo(cFasdCockpitConfig.Instance.SelectedLanguage));
+            cUtility.RawValueFormatter.SetDefaultCulture(cFasdCockpitConfig.Instance.SelectedCulture);
             cUtility.RawValueFormatter.SetDefaultTimeZone(TimeZoneInfo.Local);
 
             HistoryData = new cHealthCardHistoryDataHelper(this);
@@ -149,7 +147,7 @@ namespace FasdDesktopUi.Basics.Helper
                 if (informationClasses is null)
                     return null;
 
-                foreach (var healthCard in cF4SDCockpitXmlConfig.Instance?.HealthCardConfig?.HealthCards.Values)
+                foreach (var healthCard in cF4SDCockpitXmlConfig.Instance?.HealthCardConfig?.HealthCards?.Values)
                 {
                     bool found = true;
 
@@ -250,7 +248,7 @@ namespace FasdDesktopUi.Basics.Helper
         {
             List<object> output = new List<object>();
 
-            if (healthCardColumn?.Values == null)
+            if (healthCardColumn?.Values == null || startingIndex < 0)
                 return output;
 
             try
@@ -453,13 +451,9 @@ namespace FasdDesktopUi.Basics.Helper
 
                     var stateValue = GetStateValueAt(stateDefinition.DatabaseInfo, dayIndex, isStatic);
 
-                    enumHighlightColor? tempColor = null;
-                    if (stateValue != null)
-                    {
-                        tempColor = GetHighlightColor(stateValue, stateDefinition, dayIndex, isStatic);
+                    enumHighlightColor? tempColor = GetHighlightColor(stateValue, stateDefinition, dayIndex, isStatic);
                     if (tempColor == enumHighlightColor.none && stateValue != null)
                         tempColor = enumHighlightColor.green;
-                    }
 
                     if (output == null)
                         output = tempColor;
@@ -492,7 +486,7 @@ namespace FasdDesktopUi.Basics.Helper
                 }
                 else
                 {
-                    FormattingOptions options = new FormattingOptions() { ReferenceDate = DateTime.UtcNow.Date.AddDays(columnIndex), TimeZone = TimeZoneInfo.Local };
+                    FormattingOptions options = new FormattingOptions() { ReferenceDate = DateTime.UtcNow.Date.AddDays(-columnIndex), TimeZone = TimeZoneInfo.Local };
                     var _c = cUtility.RawValueFormatter.GetDisplayValue(value, Requirements.valueState.DisplayType, options);
                     if (!string.IsNullOrWhiteSpace(_c))
                         cellContent.Content = _c;
@@ -689,11 +683,19 @@ namespace FasdDesktopUi.Basics.Helper
         {
             if (NamedParameters == null)
                 return false;
+            var _invert = false;
+            if (namedParameter.StartsWith("!"))
+            {
+                _invert = true;
+                namedParameter = namedParameter.Remove(0, 1);
+            }
             if (!NamedParameters.TryGetValue(namedParameter, out var entry))
-                return false;
+                return _invert;
 
             var entryValue = entry.GetValue();
             cConfigRegistryHelper.ReadFromStringBoolean(entryValue, out var result);
+            if (_invert)
+                result = !result;
             return result;
         }
 
@@ -1113,11 +1115,14 @@ namespace FasdDesktopUi.Basics.Helper
                     }
                 }
 
+
                 const string defaultCopyTemplateParameterName = "Copy_default";
                 if (!dataProvider.NamedParameterEntries.ContainsKey(defaultCopyTemplateParameterName))
                 {
+
                     string defaultCopyTemplate = cF4SDCockpitXmlConfig.Instance?.CopyTemplateConfig?.CopyTemplates.DefaultTemplate.Name;
-                    dataProvider.NamedParameterEntries.Add(defaultCopyTemplateParameterName, new cNamedParameterEntryCopyTemplate(dataProvider, defaultCopyTemplate));
+
+                    dataProvider.NamedParameterEntries.Add(defaultCopyTemplateParameterName, new cNamedParameterEntryCopyTemplate(dataProvider, SelectedHealthCard.DefaultCopyTemplate != null ? SelectedHealthCard.DefaultCopyTemplate : defaultCopyTemplate));
                 }
 
                 foreach (var copyTemplate in cF4SDCockpitXmlConfig.Instance?.CopyTemplateConfig?.CopyTemplates.CopyTemplates)
@@ -1202,8 +1207,8 @@ namespace FasdDesktopUi.Basics.Helper
                         var historySectionValueColumns = new List<DetailsPageDataHistoryColumnModel>(valueColumnCount);
                         for (int i = 0; i < valueColumnCount; i++)
                         {
-                            CultureInfo culture = new CultureInfo(cMultiLanguageSupport.CurrentLanguage);
-                            var valueColumnHeader = i != 0 ? DateTime.Today.AddDays(-i).ToString(cMultiLanguageSupport.GetItem("Global.Date.Format.ShortDateWithDay", "ddd. dd.MM."), culture) : cMultiLanguageSupport.GetItem("Global.Date.Today");
+                            CultureInfo culture = cFasdCockpitConfig.Instance.SelectedCulture;
+                            var valueColumnHeader = i != 0 ? DateTime.Today.AddDays(-i).ToString($"ddd. {cUtility.GetShortDatePattern()}") : cMultiLanguageSupport.GetItem("Global.Date.Today");
                             var summaryStatusColor = parent.GetSummaryStatusColor(stateCategoryDefinition.States, false, i);
                             var valueColumn = new DetailsPageDataHistoryColumnModel() { ColumnValues = new List<cDataHistoryValueModel>(), Content = valueColumnHeader, HighlightColor = summaryStatusColor ?? enumHighlightColor.none };
                             historySectionValueColumns.Add(valueColumn);
@@ -2165,6 +2170,7 @@ namespace FasdDesktopUi.Basics.Helper
 
                     bool isDataIncomplete = true;
                     await LoadingRawDataCriticalSection.EnterAsync();
+
                     try
                     {
                         lock (HealthCardRawData)

FasdDesktopUi/Basics/Helper/MenuItemDataProvider.cs

@@ -1,6 +1,7 @@
 using C4IT.FASD.Base;
 using FasdDesktopUi.Basics.Enums;
 using FasdDesktopUi.Basics.Models;
+using FasdDesktopUi.Basics.Services.SupportCase.Processors;
 using FasdDesktopUi.Basics.UiActions;
 using Microsoft.Win32;
 using System;
@@ -15,7 +16,6 @@ namespace FasdDesktopUi.Basics.Helper
     internal class MenuItemDataProvider
     {
         private readonly cSupportCaseDataProvider _dataProvider;
-
         private const int defaultPinnedActionCount = 3; //search, notepad, copyTicketInformation
 
         public MenuItemDataProvider(cSupportCaseDataProvider dataProvider)
@@ -58,7 +58,7 @@ namespace FasdDesktopUi.Basics.Helper
             return menuItemData;
         }
 
-        private cMenuDataBase GetMenuItem(cFasdBaseConfigMenuItem menuItemConfig)
+        internal cMenuDataBase GetMenuItem(cFasdBaseConfigMenuItem menuItemConfig)
         {
             try
             {
@@ -81,7 +81,7 @@ namespace FasdDesktopUi.Basics.Helper
 
                 if (menuItem != null)
                 {
-                    if (!cHealthCardDataHelper.IsUiVisible(menuItemConfig, _dataProvider.NamedParameterEntries))
+                    if (_dataProvider != null && !cHealthCardDataHelper.IsUiVisible(menuItemConfig, _dataProvider.NamedParameterEntries))
                         menuItem.SetUiActionDisplayType(enumActionDisplayType.hidden);
                 }
                 return menuItem;
@@ -129,7 +129,7 @@ namespace FasdDesktopUi.Basics.Helper
         }
 
 
-        private bool HasAllRequirements(cFasdQuickAction quickAction)
+        internal bool HasAllRequirements(cFasdQuickAction quickAction)
         {
             try
             {
@@ -137,9 +137,14 @@ namespace FasdDesktopUi.Basics.Helper
                     return false;
 
                 // if CheckNamedParamter the value of NamedParameter is set and if required equals one of the necessary values
-                bool hasRequiredNamedParameter = quickAction.CheckNamedParameter is null
+                bool hasRequiredNamedParameter = true;
+
+                if (_dataProvider != null)
+                {
+                    hasRequiredNamedParameter = quickAction.CheckNamedParameter is null
                         || (_dataProvider.NamedParameterEntries.TryGetValue(quickAction.CheckNamedParameter, out var namedParameterEntry)
                         && (quickAction.CheckNamedParameterValues is null || quickAction.CheckNamedParameterValues.Count == 0 || quickAction.CheckNamedParameterValues.Contains(namedParameterEntry.GetValue())));
+                }
 
                 if (!hasRequiredNamedParameter)
                     return false;

FasdDesktopUi/Basics/Helper/RichTextBoxHelper.cs

@@ -1,18 +1,11 @@
 using System;
-using System.Collections;
-using System.Collections.Generic;
-using System.ComponentModel;
 using System.IO;
 using System.Linq;
-using System.Reflection;
 using System.Text;
 using System.Windows;
-using System.Windows.Controls;
 using System.Windows.Documents;
 using System.Windows.Media.Imaging;
-using System.Windows.Shapes;
 using static C4IT.Logging.cLogManager;
-using static System.Net.Mime.MediaTypeNames;
 
 namespace FasdDesktopUi.Basics.Helper
 {
@@ -20,7 +13,7 @@ namespace FasdDesktopUi.Basics.Helper
     {
         #region Unicode
 
-        public static void TraverseBlockAsUnicode(BlockCollection blocks, StringBuilder stringBuilder, bool isBlockFromList = false)
+        public static void TraverseBlockAsUnicode(BlockCollection blocks, StringBuilder stringBuilder)
         {
             try
             {
@@ -54,17 +47,13 @@ namespace FasdDesktopUi.Basics.Helper
 
         private static void TraverseParagraphAsUnicode(Paragraph paragraph, StringBuilder stringBuilder)
         {
-
             try
             {
-                foreach (var inline in paragraph.Inlines)
-                {
-                    if (inline is Run run)
+                foreach (Run run in paragraph.Inlines.OfType<Run>())
                 {
                     stringBuilder.Append(run.Text);
                 }
             }
-            }
             catch (Exception E)
             {
                 LogException(E);
@@ -73,32 +62,24 @@ namespace FasdDesktopUi.Basics.Helper
 
         private static void TraverseListAsUnicode(List list, StringBuilder stringBuilder)
         {
-
             try
             {
-
                 if (list.MarkerStyle == TextMarkerStyle.Decimal)
                 {
-
                     for (int i = 0; i < list.ListItems.Count; i++)
                     {
-
                         stringBuilder.Append(i + 1 + ". ");
-                        TraverseBlockAsUnicode(list.ListItems.ElementAt(i).Blocks, stringBuilder, true);
-
+                        TraverseBlockAsUnicode(list.ListItems.ElementAt(i).Blocks, stringBuilder);
                     }
                 }
                 else
                 {
                     foreach (var item in list.ListItems)
                     {
-
                         stringBuilder.Append("- ");
-                        TraverseBlockAsUnicode(item.Blocks, stringBuilder, true);
-
+                        TraverseBlockAsUnicode(item.Blocks, stringBuilder);
                     }
                 }
-
             }
             catch (Exception E)
             {
@@ -108,18 +89,14 @@ namespace FasdDesktopUi.Basics.Helper
 
         private static void TraverseImageAsUnicode(System.Windows.Controls.Image image, StringBuilder stringBuilder)
         {
-
-
             try
             {
-                stringBuilder.Append("[Image]");
+                stringBuilder.Append($"[Image:\"{image.Name}\"]");
             }
             catch (Exception E)
             {
                 LogException(E);
             }
-
-
         }
 
         #endregion
@@ -151,12 +128,7 @@ namespace FasdDesktopUi.Basics.Helper
                     else if (block is BlockUIContainer container)
                     {
                         if (container.Child is System.Windows.Controls.Image image)
-                        {
-
                             TraverseImageAsHtml(image, stringBuilder);
-
-                        }
-
                     }
                 }
             }
@@ -223,7 +195,6 @@ namespace FasdDesktopUi.Basics.Helper
 
             try
             {
-
                 byte[] arr;
                 using (MemoryStream ms = new MemoryStream())
                 {
@@ -242,7 +213,6 @@ namespace FasdDesktopUi.Basics.Helper
             {
                 LogException(E);
             }
-
         }
 
         public static void TraverseRunAsHtml(Run run, StringBuilder stringBuilder)

FasdDesktopUi/Basics/Helper/TicketDeepLinkHelper.cs

@@ -1,36 +1,39 @@
 using System;
 using System.Collections.Generic;
+using System.Linq;
+using System.Threading.Tasks;
+
 using C4IT.FASD.Base;
+using C4IT.FASD.Cockpit.Communication;
 using C4IT.Logging;
+
 using FasdDesktopUi.Basics;
+
 using static C4IT.Logging.cLogManager;
 
 namespace FasdDesktopUi.Basics.Helper
 {
-    internal static class TicketDeepLinkHelper
+    internal static class TicketExternalLinkHelper
     {
-        internal static bool TryOpenTicketRelationExternally(cF4sdApiSearchResultRelation relation)
+        private const string DefaultTicketActivityType = "SPSActivityTypeTicket";
+
+        internal static async Task<bool> TryOpenFinalizedTicketExternallyAsync(Guid ticketId, enumTicketExternalOpenMode mode)
         {
             try
             {
-                if (relation == null || relation.Type != enumF4sdSearchResultClass.Ticket)
+                if (ticketId == Guid.Empty || mode == enumTicketExternalOpenMode.None)
                     return false;
 
-                var ticketConfig = cFasdCockpitConfig.Instance?.Global?.TicketConfiguration;
-                if (ticketConfig == null)
+                var linkResult = await cFasdCockpitCommunicationBase.Instance.GetTicketExternalLinkAsync(ticketId, mode);
+                if (linkResult?.Success != true ||
+                    !Uri.TryCreate(linkResult.Url, UriKind.Absolute, out var ticketUri) ||
+                    (ticketUri.Scheme != Uri.UriSchemeHttp && ticketUri.Scheme != Uri.UriSchemeHttps))
+                {
+                    LogEntry($"Could not resolve an external link for ticket '{ticketId:D}'.", LogLevels.Warning);
                     return false;
+                }
 
-                var activityType = GetActivityType(relation);
-                var openExternally = ShouldOpenExternally(ticketConfig, activityType);
-
-                if (!openExternally)
-                    return false;
-
-                var url = BuildTicketDeepLink(relation.id, activityType);
-                if (string.IsNullOrWhiteSpace(url))
-                    return false;
-
-                new cBrowsers().Start("default", url);
+                new cBrowsers().Start("default", ticketUri.AbsoluteUri);
                 return true;
             }
             catch (Exception ex)
@@ -41,102 +44,131 @@ namespace FasdDesktopUi.Basics.Helper
             return false;
         }
 
+        internal static bool TryOpenTicketRelationExternally(cF4sdApiSearchResultRelation relation, bool forceExternal = false)
+        {
+            try
+            {
+                if (relation == null || relation.Type != enumF4sdSearchResultClass.Ticket)
+                    return false;
+
+                // check how we should open this ticket (intern, extern or both)
+                var ticketType = GetTicketType(relation);
+                var processing = ShouldOpenExternally(ticketType);
+
+                // check if we have a valid user id in the id list => if not we could open this ticket only extern.
+                var hasUser = HasValidUserIdentity(relation);
+                if (forceExternal || !hasUser)
+                    processing = enumTicketProcessing.Extern;
+
+                if (processing == enumTicketProcessing.Intern)
+                    return false;
+
+                var m42Server = cCockpitConfiguration.Instance?.m42ServerConfiguration?.Server;
+                if (!TryGetTicketLink(relation, m42Server, out var ticketLink))
+                {
+                    LogEntry($"Could not resolve an external Matrix42 link for ticket '{relation.DisplayName ?? relation.Name}'.", LogLevels.Warning);
+                    return false;
+                }
+
+                new cBrowsers().Start("default", ticketLink);
+
+                return processing == enumTicketProcessing.Extern;
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+
+            return false;
+        }
+
+        internal static bool HasValidUserIdentity(cF4sdApiSearchResultRelation relation)
+        {
+            return relation?.Identities?.Any(identity =>
+                identity.Class == enumFasdInformationClass.User && identity.Id != Guid.Empty) == true;
+        }
+
+        internal static bool TryGetTicketLink(cF4sdApiSearchResultRelation relation, string m42Server, out string ticketLink)
+        {
+            ticketLink = null;
+            if (relation == null || relation.Type != enumF4sdSearchResultClass.Ticket)
+                return false;
+
+            if (TryGetConfiguredLink(relation, "TicketLink", out ticketLink) ||
+                TryGetConfiguredLink(relation, "DirectLinkPreview", out ticketLink))
+            {
+                return true;
+            }
+
+            if (relation.id == Guid.Empty || string.IsNullOrWhiteSpace(m42Server))
+                return false;
+
+            var server = m42Server.Trim();
+            if (!server.Contains("://"))
+                server = $"https://{server}";
+
+            if (!Uri.TryCreate(server, UriKind.Absolute, out var serverUri) ||
+                (serverUri.Scheme != Uri.UriSchemeHttp && serverUri.Scheme != Uri.UriSchemeHttps))
+            {
+                return false;
+            }
+
+            var activityType = GetActivityType(relation);
+            var encodedActivityType = Uri.EscapeDataString(activityType);
+            ticketLink = $"{serverUri.Scheme}://{serverUri.Authority}/wm/app-ServiceDesk/notSet/preview-object/{encodedActivityType}/{relation.id:D}/0/";
+            return true;
+        }
+
+        private static bool TryGetConfiguredLink(cF4sdApiSearchResultRelation relation, string key, out string ticketLink)
+        {
+            ticketLink = null;
+            if (relation?.Infos?.TryGetValue(key, out var configuredLink) != true || string.IsNullOrWhiteSpace(configuredLink))
+                return false;
+
+            ticketLink = configuredLink;
+            return true;
+        }
+
         private static string GetActivityType(cF4sdApiSearchResultRelation relation)
         {
-            if (relation?.Infos != null && relation.Infos.TryGetValue("ActivityType", out var activityTypeValue))
-                return activityTypeValue;
+            if (relation?.Infos?.TryGetValue("ActivityType", out var activityType) == true && !string.IsNullOrWhiteSpace(activityType))
+                return activityType.Trim();
 
-            return null;
+            if (relation?.Infos?.TryGetValue("TicketType", out var ticketTypeValue) == true &&
+                Enum.TryParse(ticketTypeValue, true, out enumTicketType ticketType))
+            {
+                switch (ticketType)
+                {
+                    case enumTicketType.Incident:
+                        return "SPSActivityTypeIncident";
+                    case enumTicketType.ServiceRequest:
+                        return "SPSActivityTypeServiceRequest";
+                }
             }
 
-        private static bool ShouldOpenExternally(cF4sdTicketConfig ticketConfig, string activityType)
+            return DefaultTicketActivityType;
+        }
+
+        private static enumTicketType GetTicketType(cF4sdApiSearchResultRelation relation)
         {
+            if (relation?.Infos != null && relation.Infos.TryGetValue("TicketType", out var ticketTypeValue))
+            {
+                if (Enum.TryParse<enumTicketType>(ticketTypeValue, true, out var ticketType))
+                    return ticketType;
+            }
+            return enumTicketType.Ticket;
+        }
+
+        private static enumTicketProcessing ShouldOpenExternally(enumTicketType ticketType)
+        {
+            var ticketConfig = cFasdCockpitConfig.Instance?.Global?.TicketConfiguration;
             if (ticketConfig == null)
-                return false;
+                return enumTicketProcessing.Extern;
 
-            if (TryGetOverride(ticketConfig.OpenActivitiesExternallyOverrides, activityType, out var overrideValue))
-                return overrideValue;
+            if (ticketConfig.TicketProcessing?.TryGetValue(ticketType, out var processing) == true)
+                return processing;
 
-            return ticketConfig.OpenActivitiesExternally;
-        }
-
-        private static bool TryGetOverride(IEnumerable<string> overrides, string activityType, out bool value)
-        {
-            value = false;
-
-            if (string.IsNullOrWhiteSpace(activityType) || overrides == null)
-                return false;
-
-            foreach (var entry in overrides)
-            {
-                if (string.IsNullOrWhiteSpace(entry))
-                    continue;
-
-                var parts = entry.Split(new[] { '=' }, 2, StringSplitOptions.RemoveEmptyEntries);
-                if (parts.Length != 2)
-                    continue;
-
-                var typeName = parts[0].Trim();
-                if (!string.Equals(typeName, activityType, StringComparison.OrdinalIgnoreCase))
-                    continue;
-
-                if (!TryParseBool(parts[1], out value))
-                    return false;
-
-                return true;
-            }
-
-            return false;
-        }
-
-        private static bool TryParseBool(string value, out bool result)
-        {
-            result = false;
-            if (string.IsNullOrWhiteSpace(value))
-                return false;
-
-            switch (value.Trim().ToLowerInvariant())
-            {
-                case "true":
-                case "1":
-                case "yes":
-                    result = true;
-                    return true;
-                case "false":
-                case "0":
-                case "no":
-                    result = false;
-                    return true;
-                default:
-                    return bool.TryParse(value, out result);
-            }
-        }
-
-        internal static string BuildTicketDeepLink(Guid ticketId, string activityType)
-        {
-            if (ticketId == Guid.Empty)
-                return null;
-
-            var server = cCockpitConfiguration.Instance?.m42ServerConfiguration?.Server;
-            if (string.IsNullOrWhiteSpace(server))
-                return null;
-
-            var baseUrl = server.TrimEnd('/');
-            if (!baseUrl.StartsWith("http://", StringComparison.OrdinalIgnoreCase) &&
-                !baseUrl.StartsWith("https://", StringComparison.OrdinalIgnoreCase))
-            {
-                baseUrl = "https://" + baseUrl;
-            }
-            if (!baseUrl.EndsWith("/wm", StringComparison.OrdinalIgnoreCase))
-                baseUrl += "/wm";
-
-            if (string.IsNullOrWhiteSpace(activityType))
-                return null;
-
-            var viewOptionsJson = $"{{\"embedded\":false,\"objectId\":\"{ticketId}\",\"type\":\"{activityType}\",\"viewType\":\"preview\",\"archived\":0}}";
-            var viewOptionsEncoded = Uri.EscapeDataString(viewOptionsJson);
-
-            return $"{baseUrl}/app-ServiceDesk/?view-options={viewOptionsEncoded}";
+            return ticketConfig.DefaultProcessing;
         }
     }
 }

FasdDesktopUi/Basics/Models/ConnectionStatusHelper.cs

@@ -48,7 +48,9 @@ namespace FasdDesktopUi.Basics.Models
             heartBeat
         }
 
-        public bool IsActive = true;
+        public enumOnlineStatus ApiConnectionStatus { get; private set; } = enumOnlineStatus.notSpecified;
+
+        public bool ApplicationIsExiting { get; set; } = false;
 
         public readonly Version MinServerVersion = new Version("0.0.0.0");
 
@@ -64,16 +66,15 @@ namespace FasdDesktopUi.Basics.Models
 
         public static cConnectionStatusHelper Instance { get; set; }
 
-        public bool IsAuthorizationSupported { get; private set; } = false;
+        private bool IsAuthorizationSupported { get; set; } = false;
         private System.Timers.Timer timer;
 
         #region Lock Elements Connecion Status
         private readonly object connectionStatusCheckLock = new object();
         private enumCheckRunning IsConnectionStatusCheckRunning = enumCheckRunning.no;
+        private int OnlineCheckCounter = 0;
         #endregion
 
-        public enumOnlineStatus ApiConnectionStatus = enumOnlineStatus.notSpecified;
-
         public cConnectionStatusHelper()
         {
             ApiConnectionStatus = enumOnlineStatus.offline;
@@ -125,44 +126,47 @@ namespace FasdDesktopUi.Basics.Models
             return (timerInterval, shortInterval);
         }
 
-        private void HandleConnectionStatus(enumConnectionStatus status, ref int timerInterval, int timerInteralShort)
+        private enumOnlineStatus HandleConnectionStatus(enumConnectionStatus status, ref int timerInterval, int timerInteralShort)
         {
+            var newStatus = ApiConnectionStatus;
             switch (status)
             {
                 case enumConnectionStatus.unknown:
                 case enumConnectionStatus.serverNotFound:
-                    if (ApiConnectionStatus != enumOnlineStatus.offline)
-                        ApiConnectionStatus = enumOnlineStatus.offline;
+                    if (newStatus != enumOnlineStatus.offline)
+                        newStatus = enumOnlineStatus.offline;
                     timerInterval = timerInteralShort;
                     LogEntry("RunConnectionStatusCheckAsync: Exit due to status 'serverNotFound'");
                     break;
                 case enumConnectionStatus.serverResponseError:
-                    ApiConnectionStatus = enumOnlineStatus.connectionError;
+                    newStatus = enumOnlineStatus.connectionError;
                     timerInterval = timerInteralShort;
                     LogEntry("RunConnectionStatusCheckAsync: Exit due to status 'serverResponseError'");
                     break;
                 case enumConnectionStatus.incompatibleServerVersion:
                     LogEntry("RunConnectionStatusCheckAsync: Exit due to status 'incompatibleServerVersion'");
-                    ApiConnectionStatus = enumOnlineStatus.incompatibleServerVersion;
+                    newStatus = enumOnlineStatus.incompatibleServerVersion;
                     break;
                 case enumConnectionStatus.serverStarting:
-                    ApiConnectionStatus = enumOnlineStatus.serverStarting;
+                    newStatus = enumOnlineStatus.serverStarting;
                     break;
                 case enumConnectionStatus.serverNotConfigured:
-                    ApiConnectionStatus = enumOnlineStatus.serverNotConfigured;
+                    newStatus = enumOnlineStatus.serverNotConfigured;
                     break;
                 case enumConnectionStatus.connected:
                     if (cCockpitConfiguration.Instance == null || cF4SDCockpitXmlConfig.Instance == null)
-                        ApiConnectionStatus = enumOnlineStatus.illegalConfig;
+                        newStatus = enumOnlineStatus.illegalConfig;
                     else if (ApiConnectionStatus != enumOnlineStatus.online)
-                        ApiConnectionStatus = enumOnlineStatus.online;
+                        newStatus = enumOnlineStatus.online;
                     break;
             }
+
+            return newStatus;
         }
 
         public async Task RunConnectionStatusCheckAsync(SplashScreenView splashScreen)
         {
-            if (!IsActive)
+            if (ApplicationIsExiting)
                 return;
 
             var CM = MethodBase.GetCurrentMethod();
@@ -195,7 +199,7 @@ namespace FasdDesktopUi.Basics.Models
                     cCheckConnectionResult connectionResult = await cFasdCockpitCommunicationBase.Instance.CheckConnection(MinServerVersion);
                     IsAuthorizationSupported = connectionResult?.ApiConnectionInfo?.SupportAuthorisation ?? false;
 
-                    HandleConnectionStatus(connectionResult.ConnectionStatus, ref timerInterval, shortTimerInterval);
+                    ApiConnectionStatus = HandleConnectionStatus(connectionResult.ConnectionStatus, ref timerInterval, shortTimerInterval);
                     if (connectionResult.ConnectionStatus != enumConnectionStatus.connected)
                         return;
 
@@ -210,7 +214,12 @@ namespace FasdDesktopUi.Basics.Models
                         var configTasks = await Task.WhenAll(loadConfigFilesTask, getCockpitConfig);
 
                         if (configTasks.Any(t => t == false))
+                        {
+                            LogEntry("Connection status check wasn't successfull. Could not retrieve all configurations.", LogLevels.Warning);
+                            await Task.Delay(TimeSpan.FromSeconds(5));
+                            await RunConnectionStatusCheckAsync(splashScreen);
                             return;
+                        }
                         if (cFasdCockpitConfig.Instance?.Global != null && cCockpitConfiguration.Instance?.GlobalConfig != null)
                         {
                             cFasdCockpitConfig.Instance.Global.Load(cCockpitConfiguration.Instance.GlobalConfig);
@@ -224,8 +233,6 @@ namespace FasdDesktopUi.Basics.Models
                         userInfo = cFasdCockpitCommunicationBase.CockpitUserInfo;
                     }
                     if (IsAuthorizationSupported)
-                    {
-                        if (userInfo is null || DateTime.UtcNow > userInfo.RenewUntil)
                     {
                         Dispatcher.CurrentDispatcher.Invoke(() => splashScreen?.SetStatusText(cMultiLanguageSupport.GetItem("StartUp.SplashScreen.AuthenticateUser")));
                         ApiConnectionStatus = enumOnlineStatus.unauthorized;
@@ -233,11 +240,15 @@ namespace FasdDesktopUi.Basics.Models
 #if isNewFeature
                             const string cockpitTicketAgentRole = "Cockpit.TicketAgent";
 #endif
+                        if (userInfo is null || DateTime.UtcNow > userInfo.RenewUntil)
+                        {
                             userInfo = await cFasdCockpitCommunicationBase.Instance.WinLogon();
                             lock (cFasdCockpitCommunicationBase.CockpitUserInfoLock)
                             {
                                 cFasdCockpitCommunicationBase.CockpitUserInfo = userInfo;
                             }
+                        }
+
                         if (userInfo?.Roles is null || !userInfo.Roles.Contains(cockpitUserRole))
                         {
                             Dispatcher.CurrentDispatcher.Invoke(() => splashScreen?.SetStatusText(cMultiLanguageSupport.GetItem("StartUp.SplashScreen.NoAuthorization")));
@@ -253,7 +264,6 @@ namespace FasdDesktopUi.Basics.Models
 #endif
                         }
                     }
-                    }
                     else
                     {
                         if (userInfo == null)
@@ -280,7 +290,7 @@ namespace FasdDesktopUi.Basics.Models
                     }
 
                     if (App.M42OptionMenuItem != null)
-                        App.Current.MainWindow.Dispatcher.Invoke(() =>
+                        Dispatcher.CurrentDispatcher.Invoke(() =>
                         {
                             App.M42OptionMenuItem.Enabled = userInfo != null;
                         });
@@ -291,6 +301,7 @@ namespace FasdDesktopUi.Basics.Models
                     await cFasdCockpitConfig.Instance.CheckServerQuickActionAvailabilityAsync();
                     await cFasdCockpitCommunicationBase.Instance.InitializeAfterOnlineAsync();
                     cFasdCockpitConfig.Instance.OnUiSettingsChanged();
+                    await Task.Run(async () => await cFasdCockpitConfig.Instance.InstantiateAnalyticsAsync(cFasdCockpitConfig.SessionId));
                 }
                 catch (Exception E)
                 {
@@ -312,7 +323,7 @@ namespace FasdDesktopUi.Basics.Models
                         LogException(E);
                     }
 
-                    if (IsActive)
+                    if (!ApplicationIsExiting)
                     {
                         if (ApiConnectionStatus == enumOnlineStatus.online)
                             NotifyerSupport.SetNotifyIcon("Default", null, NotifyerSupport.enumIconAlignment.BottomRight);
@@ -334,6 +345,7 @@ namespace FasdDesktopUi.Basics.Models
             }
             finally
             {
+                OnlineCheckCounter++;
                 LogMethodEnd(CM);
             }
         }

FasdDesktopUi/Basics/Models/DTOs/MenuDataBaseDto.cs

@@ -0,0 +1,175 @@
+using C4IT.FASD.Base;
+using F4SD_AdaptableIcon;
+using F4SD_AdaptableIcon.Enums;
+using FasdDesktopUi.Basics.Converter;
+using FasdDesktopUi.Basics.UiActions;
+using System;
+using System.Collections.Generic;
+
+
+namespace FasdDesktopUi.Basics.Models.DTOs
+{
+    //   __    __  ____  ____  
+    //  |  |__|  ||    ||    \ 
+    //  |  |  |  | |  | |  o  )
+    //  |  |  |  | |  | |   _/ 
+    //  |  `  '  | |  | |  |   
+    //   \      /  |  | |  |   
+    //    \_/\_/  |____||__|   
+
+    // the following classes are work in Progress and shouldn't been used
+
+    [Obsolete]
+    internal readonly struct IconInfo
+    {
+        public IconData? Overlay { get; }
+        public double IconScale { get; }
+        public bool IsInactive { get; }
+        public string Description { get; }
+
+        public IconInfo(bool isInactive = default, string description = null, IconData? overlay = null, double iconScale = 1.0)
+        {
+            Overlay = overlay;
+            IsInactive = isInactive;
+            Description = description;
+            IconScale = iconScale;
+        }
+    }
+
+    [Obsolete]
+    internal abstract class MenuDataBaseDto
+    {
+        private readonly IconData _icon;
+
+        public string Title { get; set; }
+        public string SubTitle { get; set; }
+        public cUiActionBase Action { get; set; }
+        public IconInfo IconInformation { get; set; }
+        public int PositoinIndex { get; set; }
+
+        protected MenuDataBaseDto() { }
+
+        protected MenuDataBaseDto(cFasdBaseConfigMenuItem menuItemDefinition)
+        {
+            _icon = IconDataConverter.Convert(menuItemDefinition.Icon);
+            Title = menuItemDefinition.Names.GetValue();
+        }
+
+        internal virtual IconData GetIcon() => _icon;
+    }
+
+    [Obsolete]
+    internal sealed class ContainerMenuDataDto : MenuDataBaseDto
+    {
+        public IList<MenuDataBaseDto> SubMenuData { get; set; } = new List<MenuDataBaseDto>();
+
+        public ContainerMenuDataDto(cFasdMenuSection sectionDefintion) : base(sectionDefintion)
+        {
+            Action = new cSubMenuAction(true); // todo rework subMenuAction
+        }
+    }
+
+    [Obsolete]
+    internal sealed class LoadingMenuDataDto : MenuDataBaseDto
+    {
+        private readonly IconData _icon = new IconData(enumInternGif.loadingSpinner);
+
+        public LoadingMenuDataDto(string loadingText)
+        {
+            Title = loadingText;
+        }
+
+        internal override IconData GetIcon() => _icon;
+
+
+    }
+
+    [Obsolete]
+    internal sealed class SearchResultMenuDataDto : MenuDataBaseDto
+    {
+        private readonly cFasdApiSearchResultEntry _searchResultEntry;
+        public enumF4sdSearchResultClass Type { get => _searchResultEntry.Type; }
+
+        public SearchResultMenuDataDto(cFasdApiSearchResultEntry searchResultEntry)
+        {
+            _searchResultEntry = searchResultEntry;
+            //Action = new cUiProcessSearchRelationAction()
+        }
+
+        internal override IconData GetIcon()
+        {
+            switch (Type)
+            {
+                case enumF4sdSearchResultClass.Computer:
+                    return new IconData(enumInternIcons.misc_computer);
+                case enumF4sdSearchResultClass.User:
+                    return new IconData(enumInternIcons.misc_user);
+                case enumF4sdSearchResultClass.Phone:
+                    return new IconData(MaterialIcons.MaterialIconType.ic_phone);
+                case enumF4sdSearchResultClass.Ticket:
+                    break;
+                case enumF4sdSearchResultClass.VirtualSession:
+                    break;
+                case enumF4sdSearchResultClass.MobileDevice:
+                    break;
+                default:
+                    break;
+            }
+
+            throw new NotImplementedException();
+        }
+    }
+
+    [Obsolete]
+    internal sealed class SearchRelationMenuDataDto : MenuDataBaseDto
+    {
+        private readonly cF4sdApiSearchResultRelation _searchRelation;
+        public enumF4sdSearchResultClass Type { get => _searchRelation.Type; }
+        public DateTime LastUsed { get; private set; }
+        public double UsingFactor { get; private set; }
+        public Dictionary<string, string> AdditionalInfos { get; private set; } // todo check
+
+        public bool IsUsedForCaseEnrichtment { get; set; } // todo check
+
+        public string TrailingText { get; set; }
+
+        public SearchRelationMenuDataDto(cF4sdApiSearchResultRelation searchRelation)
+        {
+            _searchRelation = searchRelation;
+            //Action = new cUiProcessSearchRelationAction()
+        }
+
+        internal override IconData GetIcon()
+        {
+            throw new NotImplementedException();
+        }
+    }
+
+    [Obsolete]
+    internal sealed class QuickActionMenuDataDto : MenuDataBaseDto
+    {
+        public QuickActionMenuDataDto(cFasdQuickAction quickActionDefinition) : base(quickActionDefinition)
+        {
+            Action = cUiActionBase.GetUiAction(quickActionDefinition);
+        }
+    }
+
+    [Obsolete]
+    internal sealed class QuickTipMenuDataDto : MenuDataBaseDto
+    {
+        public QuickTipMenuDataDto(cFasdQuickTip quickTipDefinition) : base(quickTipDefinition)
+        {
+            Title = quickTipDefinition.Names.GetValue();
+            Action = new cUiQuickTipAction(quickTipDefinition);
+        }
+    }
+
+    [Obsolete]
+    internal sealed class CopyTemplateMenuDataDto : MenuDataBaseDto
+    {
+        public CopyTemplateMenuDataDto(cCopyTemplate copyActionDefintion) : base(copyActionDefintion)
+        {
+            Action = new cUiCopyAction(copyActionDefintion);
+        }
+    }
+}

FasdDesktopUi/Basics/Models/DataCanvasDataModel.cs

@@ -119,6 +119,9 @@ namespace FasdDesktopUi.Basics.Models
             {
                 try
                 {
+                    if (actionSteps is null)
+                        return;
+
                     foreach (var step in actionSteps)
                     {
                         if (step.StepType.Equals(type) && step.QuickActionName.Equals(quickActionName))

FasdDesktopUi/Basics/Models/MenuDataModel.cs

@@ -1,11 +1,16 @@
 using System;
 using System.Collections.Generic;
 using System.Linq;
+
 using C4IT.FASD.Base;
+using C4IT.MultiLanguage;
+
 using F4SD_AdaptableIcon;
 using F4SD_AdaptableIcon.Enums;
+
 using FasdDesktopUi.Basics.Converter;
 using FasdDesktopUi.Basics.UiActions;
+
 using static C4IT.Logging.cLogManager;
 
 namespace FasdDesktopUi.Basics.Models
@@ -20,7 +25,7 @@ namespace FasdDesktopUi.Basics.Models
 
         public string TrailingText { get; set; }
 
-        public IconData MenuIcon { get; set; }
+        public MenuIconInfo MenuIcon { get; set; }
 
         public double MenuIconSize { get; set; } = 1.0;
 
@@ -32,14 +37,36 @@ namespace FasdDesktopUi.Basics.Models
 
         public cUiActionBase UiAction { get; set; }
 
+        public class MenuIconInfo
+        {
+            public readonly IconData Icon;
+            public readonly IconData? Overlay;
+            public readonly bool IsInactive;
+            public readonly string Description;
+
+            public MenuIconInfo(IconData icon, string Description = null, bool isInactive = false, IconData? overlay = null)
+            {
+                Icon = icon;
+                IsInactive = isInactive;
+                this.Description = Description;
+                Overlay = overlay;
+            }
+        }
+
         public cMenuDataBase()
         {
         }
+
         public cMenuDataBase(cFasdBaseConfigMenuItem menuItem)
         {
             MenuText = menuItem.Names.GetValue(Default: null);
-            MenuIcon = IconDataConverter.Convert(menuItem.Icon);
+            MenuIcon = new MenuIconInfo(IconDataConverter.Convert(menuItem.Icon));
             MenuSections = menuItem.Sections;
+
+            if (!string.IsNullOrEmpty(menuItem.Section))
+                MenuSections.Add(menuItem.Section);
+
+            MenuSections = MenuSections.Distinct().ToList();
         }
 
         public cMenuDataBase(cFasdQuickAction quickAction, Enums.enumActionDisplayType display) : this(quickAction)
@@ -69,7 +96,7 @@ namespace FasdDesktopUi.Basics.Models
 
         public cMenuDataBase(cFasdQuickTip quickTip) : this((cFasdBaseConfigMenuItem)quickTip)
         {
-            UiAction = new cUiQuickTipAction(quickTip) { DisplayType = Enums.enumActionDisplayType.enabled };
+            UiAction = new cUiQuickTipAction(quickTip) { DisplayType = Enums.enumActionDisplayType.enabled, Name = quickTip.Name };
         }
 
         public void SetUiActionDisplayType(Enums.enumActionDisplayType display)
@@ -83,7 +110,7 @@ namespace FasdDesktopUi.Basics.Models
     public class cMenuDataContainer : cMenuDataBase
     {
         public string ContainerName { get; private set; }
-        public List<cMenuDataBase> SubMenuData { get; set; }
+        public List<cMenuDataBase> SubMenuData { get; set; } = new List<cMenuDataBase>();
 
         public cMenuDataContainer()
         {
@@ -110,29 +137,95 @@ namespace FasdDesktopUi.Basics.Models
             MenuIcon = GetMenuIcon(firstSearchResult.Type, firstSearchResult.Infos);
         }
 
-        static public IconData GetMenuIcon(enumF4sdSearchResultClass searchResultClass, Dictionary<string, string> infos)
+        static private MenuIconInfo GetTicketIcon(Dictionary<string, string> infos)
+        {
+            bool isInactive = false;
+            if (infos.TryGetValue("StatusId", out var ticketStatusId))
+            {
+                if (Enum.TryParse(ticketStatusId, true, out enumTicketStatus ticketStatus))
+                {
+                    switch (ticketStatus)
+                    {
+                        case enumTicketStatus.Closed:
+                            isInactive = true;
+                            break;
+                        default:
+                            break;
+                    }
+                }
+            }
+
+            string description = null;
+            var overlay = isInactive ? (IconData?)new IconData(enumInternIcons.misc_disabledOverlay) : null;
+            if (isInactive)
+            {
+            }
+            if (infos.TryGetValue("TicketType", out var ticketType))
+            {
+                if (Enum.TryParse(ticketType, true, out enumTicketType parsedTicketType))
+                {
+                    switch (parsedTicketType)
+                    {
+                        case enumTicketType.Incident:
+                            if (isInactive)
+                                description = cMultiLanguageSupport.GetItem("Searchbar.Item.Incident.Closed");
+                            else
+                                description = cMultiLanguageSupport.GetItem("Searchbar.Item.Incident.Active");
+                            return new MenuIconInfo(new IconData(MaterialIcons.MaterialIconType.ic_bug_report), description, isInactive, overlay);
+                        case enumTicketType.ServiceRequest:
+                            if (isInactive)
+                                description = cMultiLanguageSupport.GetItem("Searchbar.Item.ServiceRequest.Closed");
+                            else
+                                description = cMultiLanguageSupport.GetItem("Searchbar.Item.ServiceRequest.Active");
+                            return new MenuIconInfo(new IconData(MaterialIcons.MaterialIconType.ic_room_service), description, isInactive, overlay);
+                        case enumTicketType.UnclassifiedTicket:
+                            if (isInactive)
+                                description = cMultiLanguageSupport.GetItem("Searchbar.Item.Unclassified.Closed");
+                            else
+                                description = cMultiLanguageSupport.GetItem("Searchbar.Item.Unclassified.Active");
+                            return new MenuIconInfo(new IconData(MaterialIcons.MaterialIconType.ic_confirmation_number), description, isInactive, overlay);
+                        default:
+                            break;
+                    }
+                }
+            }
+
+            if (isInactive)
+                description = cMultiLanguageSupport.GetItem("Searchbar.Item.Ticket.Closed");
+            else
+                description = cMultiLanguageSupport.GetItem("Searchbar.Item.Ticket.Active");
+            return new MenuIconInfo(new IconData(MaterialIcons.MaterialIconType.ic_mail_outline), description, isInactive, overlay);
+        }
+
+        static private MenuIconInfo GetVirtualSessionIcon(Dictionary<string, string> infos)
+        {
+            if (infos.TryGetValue("Status", out string status))
+            {
+                if (status == nameof(enumCitrixSessionStatus.Active))
+                    return new MenuIconInfo(new IconData(MaterialIcons.MaterialIconType.ic_cloud_queue));
+            }
+
+            return new MenuIconInfo(new IconData(MaterialIcons.MaterialIconType.ic_cloud_off));
+        }
+
+        static public MenuIconInfo GetMenuIcon(enumF4sdSearchResultClass searchResultClass, Dictionary<string, string> infos)
         {
             switch (searchResultClass)
             {
                 case enumF4sdSearchResultClass.Computer:
-                    return new IconData(enumInternIcons.misc_computer);
+                    return new MenuIconInfo(new IconData(enumInternIcons.misc_computer));
                 case enumF4sdSearchResultClass.User:
-                    return new IconData(enumInternIcons.misc_user);
+                    return new MenuIconInfo(new IconData(enumInternIcons.misc_user));
                 case enumF4sdSearchResultClass.Phone:
-                    return new IconData(MaterialIcons.MaterialIconType.ic_phone);
+                    return new MenuIconInfo(new IconData(MaterialIcons.MaterialIconType.ic_phone));
                 case enumF4sdSearchResultClass.Ticket:
-                    return new IconData(enumInternIcons.misc_ticket);
+                    return GetTicketIcon(infos);
                 case enumF4sdSearchResultClass.MobileDevice:
-                    return new IconData(MaterialIcons.MaterialIconType.ic_smartphone);
+                    return new MenuIconInfo(new IconData(MaterialIcons.MaterialIconType.ic_smartphone));
                 case enumF4sdSearchResultClass.VirtualSession:
-                    if (!infos.TryGetValue("Status", out string status))
-                        return new IconData(MaterialIcons.MaterialIconType.ic_cloud_off);
-                    else if (status == nameof(enumCitrixSessionStatus.Active))
-                        return new IconData(MaterialIcons.MaterialIconType.ic_cloud_queue);
-                    else
-                        return new IconData(MaterialIcons.MaterialIconType.ic_cloud_off);
+                    return GetVirtualSessionIcon(infos);
                 default:
-                    return new IconData(MaterialIcons.MaterialIconType.ic_more_vert);
+                    return new MenuIconInfo(new IconData(MaterialIcons.MaterialIconType.ic_more_vert));
             }
         }
     }

FasdDesktopUi/Basics/Models/NamedParameterEntry.cs

@@ -1,13 +1,15 @@
-using System;
-using System.Collections.Generic;
-using System.Windows;
-
-using C4IT.F4SD.DisplayFormatting;
+using C4IT.F4SD.DisplayFormatting;
 using C4IT.F4SD.SupportCaseProtocoll.Models;
 using C4IT.FASD.Base;
-
 using FasdCockpitBase;
+using FasdDesktopUi.Basics.Helper;
 using FasdDesktopUi.Basics.Services.ProtocollService;
+using FasdDesktopUi.Basics.Services.SupportCase.Processors;
+using System;
+using System.Collections.Generic;
+using System.Text;
+using System.Windows;
+using System.Windows.Media.Imaging;
 using static C4IT.Logging.cLogManager;
 
 namespace FasdDesktopUi.Basics.Models
@@ -49,7 +51,7 @@ namespace FasdDesktopUi.Basics.Models
 
             try
             {
-                cUtility.RawValueFormatter.SetDefaultCulture(new System.Globalization.CultureInfo(cFasdCockpitConfig.Instance.SelectedLanguage));
+                cUtility.RawValueFormatter.SetDefaultCulture(cFasdCockpitConfig.Instance.SelectedCulture);
                 cUtility.RawValueFormatter.SetDefaultTimeZone(TimeZoneInfo.Local);
 
                 var outputTable = dataProvider.HealthCardDataHelper.HealthCardRawData.GetTableByName(valueAdress.ValueTable, true);
@@ -193,6 +195,33 @@ namespace FasdDesktopUi.Basics.Models
         }
     }
 
+    public class cNamedParameterEntryCaseNotes : cNamedParameterEntryBase
+    {
+        private readonly bool _getHtmlAsDefaultValue;
+
+        public cNamedParameterEntryCaseNotes(cSupportCaseDataProvider dataProvider, bool getHtmlAsDefaultValue) : base(dataProvider)
+        {
+            _getHtmlAsDefaultValue = getHtmlAsDefaultValue;
+        }
+
+        public override string GetValue()
+        {
+            if (_getHtmlAsDefaultValue)
+                return GetHtmlValue();
+
+            StringBuilder caseNotesStringBuilder = new StringBuilder();
+            cRichTextBoxHelper.TraverseBlockAsUnicode(dataProvider.CaseNotes.Blocks, caseNotesStringBuilder);
+            return caseNotesStringBuilder.ToString();
+        }
+
+        public override string GetHtmlValue()
+        {
+            StringBuilder caseNotesHtmlStringBuilder = new StringBuilder();
+            cRichTextBoxHelper.TraverseBlockAsHtml(dataProvider.CaseNotes.Blocks, caseNotesHtmlStringBuilder);
+            return caseNotesHtmlStringBuilder.ToString();
+        }
+    }
+
     public class cNamedParameterList : Dictionary<string, cNamedParameterEntryBase>
     {
         public cNamedParameterList()
@@ -204,8 +233,11 @@ namespace FasdDesktopUi.Basics.Models
         {
             try
             {
-                Add("F4SD_QuickActionProtocolLast", new cNamedParameterEntryQuickActionResult(dataProvider));
-                Add("F4SD_QuickActionProtocol", new cNamedParameterEntryQuickActionResultProtocol(dataProvider));
+                Add(SupportCaseProcessor.QuickActionProtocolLastNamedParameterName, new cNamedParameterEntryQuickActionResult(dataProvider));
+                Add(SupportCaseProcessor.QuickActionProtocolNamedParameterName, new cNamedParameterEntryQuickActionResultProtocol(dataProvider));
+
+                Add(SupportCaseProcessor.CaseNotesNamedParameterName, new cNamedParameterEntryCaseNotes(dataProvider, false));
+                Add(SupportCaseProcessor.CaseNotesHtmlNamedParameterName, new cNamedParameterEntryCaseNotes(dataProvider, true));
             }
             catch (Exception E)
             {

FasdDesktopUi/Basics/Models/QuickActionCopyData.cs

@@ -1,9 +1,6 @@
-using FasdDesktopUi.Basics.UserControls;
+using FasdDesktopUi.Basics.Models.QuickActionOutput;
 using System;
 using System.Collections.Generic;
-using System.Linq;
-using System.Text;
-using System.Threading.Tasks;
 
 namespace FasdDesktopUi.Basics.Models
 {
@@ -13,7 +10,7 @@ namespace FasdDesktopUi.Basics.Models
         public string Name { get; set; }
         public string AffectedDeviceName { get; set; }
         public bool WasRunningOnAffectedDevice { get; set; }
-        public QuickActionStatusMonitor.cQuickActionOutput QuickActionOutput { get; set; }
-        public List<QuickActionStatusMonitor.cQuickActionMeasureValue> MeasureValues { get; set; }
+        public cQuickActionOutput QuickActionOutput { get; set; }
+        public List<cQuickActionMeasureValue> MeasureValues { get; set; }
     }
 }

FasdDesktopUi/Basics/Models/QuickActionOutput/cQuickActionMeasureValue.cs

@@ -0,0 +1,39 @@
+using C4IT.F4SD.DisplayFormatting;
+using C4IT.FASD.Base;
+using C4IT.MultiLanguage;
+
+namespace FasdDesktopUi.Basics.Models.QuickActionOutput
+{
+
+    public class cQuickActionMeasureValue
+    {
+        public int Id { get; set; }
+        public cMultiLanguageDictionary Names { get; set; }
+        public object Value { get; set; }
+        public object PostValue { get; set; }
+
+        public object Difference
+        {
+            get
+            {
+                switch (Display)
+                {
+                    case RawValueType.INTEGER:
+                    case RawValueType.PERCENT:
+                    case RawValueType.PERCENT100:
+                    case RawValueType.PERCENT1000:
+                    case RawValueType.BYTES:
+                        var valueDouble = cF4SDHealthCardRawData.GetDouble(Value);
+                        var postValueDouble = cF4SDHealthCardRawData.GetDouble(PostValue);
+
+                        if (valueDouble != null && postValueDouble != null)
+                            return postValueDouble - valueDouble;
+                        break;
+                }
+                return null;
+            }
+        }
+
+        public RawValueType Display { get; set; }
+    }
+}

FasdDesktopUi/Basics/Models/QuickActionOutput/cQuickActionOutput.cs

@@ -0,0 +1,137 @@
+using C4IT.F4SD.DisplayFormatting;
+using C4IT.FASD.Base;
+using Newtonsoft.Json.Linq;
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using static C4IT.Logging.cLogManager;
+
+namespace FasdDesktopUi.Basics.Models.QuickActionOutput
+{
+    public abstract class cQuickActionOutput
+    {
+        protected const string veiledText = "********";
+
+        protected readonly IRawValueFormatter _rawValueFormatter = new RawValueFormatter();
+
+        public cQuickActionOutput(cF4sdQuickActionRevision.cOutput scriptOutput)
+        {
+            _rawValueFormatter.SetDefaultCulture(cFasdCockpitConfig.Instance.SelectedCulture);
+            _rawValueFormatter.SetDefaultTimeZone(TimeZoneInfo.Local);
+            ErrorCode = scriptOutput.ErrorCode;
+            ErrorDescription = scriptOutput.ErrorDescription;
+            ResultCode = scriptOutput.ResultCode.GetValueOrDefault();
+            IsError = HasError(scriptOutput);
+        }
+
+        public cSupportCaseDataProvider DataProvider { get; private set; }
+        public enumQuickActionSuccess? ResultCode { get; set; }
+        public int? ErrorCode { get; set; }
+        public string ErrorDescription { get; set; }
+
+        public bool IsError { get; private set; }
+
+        internal static KeyValuePair<string, RawValueType> GetDisplayType(dynamic columnTypeObject)
+        {
+            var output = new KeyValuePair<string, RawValueType>();
+
+            try
+            {
+                var columnType = columnTypeObject.ToObject<dynamic>();
+                string name = string.Empty;
+                RawValueType type = RawValueType.STRING;
+
+
+                if (columnType.Name != null)
+                    if (columnType.Name is Newtonsoft.Json.Linq.JValue nameJValue)
+                        name = nameJValue.Value.ToString();
+
+                if (columnType.Type != null)
+                    if (columnType.Type is Newtonsoft.Json.Linq.JValue typeJValue)
+                        if (Enum.TryParse(typeJValue.Value.ToString(), out RawValueType typeJValueType))
+                            type = typeJValueType;
+
+                output = new KeyValuePair<string, RawValueType>(name, type);
+
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+            }
+
+            return output;
+        }
+
+        public static cQuickActionOutput GetQuickActionOutput(cF4sdQuickActionRevision.cOutput scriptOutput, cSupportCaseDataProvider dataProvider)
+        {
+            if (scriptOutput == null)
+                return null;
+
+            try
+            {
+                if (scriptOutput?.Values == null)
+                {
+                    var output = new cQuickActionOutputSingle(scriptOutput) { DataProvider = dataProvider };
+                    return output;
+                }
+                else if (scriptOutput.Values is JArray scriptValueJArray)
+                {
+                    var scriptValues = scriptValueJArray.ToObject<List<dynamic>>();
+                    if (scriptValues != null && scriptValues.Count > 0)
+                    {
+                        var output = new cQuickActionOutputList(scriptOutput) { DataProvider = dataProvider };
+
+                        foreach (var scriptValue in scriptValues)
+                        {
+                            if (scriptValue is JObject scriptValueJObject)
+                            {
+                                try
+                                {
+                                    var scriptValueHelperDictionary = scriptValueJObject.ToObject<Dictionary<string, object>>();
+                                    output.Values.Add(scriptValueHelperDictionary.ToList());
+                                }
+                                catch (Exception E)
+                                {
+                                    LogException(E);
+                                }
+                            }
+                        }
+
+                        return output;
+                    }
+                }
+                else if (scriptOutput.Values is JObject scriptValueJObject)
+                {
+                    try
+                    {
+                        var output = new cQuickActionOutputObject(scriptOutput) { DataProvider = dataProvider };
+                        return output;
+                    }
+                    catch (Exception E)
+                    {
+                        LogException(E);
+                    }
+                }
+                else
+                {
+                    return new cQuickActionOutputSingle(scriptOutput) { DataProvider = dataProvider };
+                }
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+            }
+
+            return null;
+        }
+
+        public static bool HasError(cF4sdQuickActionRevision.cOutput quickActionOutput)
+        {
+            if ((quickActionOutput?.ResultCode == null || quickActionOutput?.ResultCode == enumQuickActionSuccess.finished || quickActionOutput?.ResultCode == enumQuickActionSuccess.successfull)
+                && (quickActionOutput?.ErrorCode == null || quickActionOutput?.ErrorCode == 0)
+                && string.IsNullOrEmpty(quickActionOutput?.ErrorDescription))
+                return false;
+            return true;
+        }
+    }
+}

FasdDesktopUi/Basics/Models/QuickActionOutput/cQuickActionOutputList.cs

@@ -0,0 +1,101 @@
+using C4IT.F4SD.DisplayFormatting;
+using C4IT.FASD.Base;
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using static C4IT.Logging.cLogManager;
+
+namespace FasdDesktopUi.Basics.Models.QuickActionOutput
+{
+    public class cQuickActionOutputList : cQuickActionOutput
+    {
+        public cQuickActionOutputList(cF4sdQuickActionRevision.cOutput scriptOutput) : base(scriptOutput)
+        {
+            InstantiateDisplayTypes(scriptOutput);
+        }
+
+        public Dictionary<string, RawValueType> DisplayTypes { get; set; } = new Dictionary<string, RawValueType>();
+        public List<List<KeyValuePair<string, object>>> Values { get; set; } = new List<List<KeyValuePair<string, object>>>();
+
+        private void InstantiateDisplayTypes(cF4sdQuickActionRevision.cOutput scriptOutput)
+        {
+            try
+            {
+                if (scriptOutput.ColumnTypes is Newtonsoft.Json.Linq.JArray columnTypeJArray)
+                {
+                    var columnTypes = columnTypeJArray.ToObject<List<dynamic>>();
+                    if (columnTypes != null && columnTypes.Count > 0)
+                    {
+                        foreach (var columnTypeObject in columnTypes)
+                        {
+                            var displayType = GetDisplayType(columnTypeObject);
+                            DisplayTypes[displayType.Key] = displayType.Value;
+                        }
+                    }
+                }
+                else if (scriptOutput.ColumnTypes is Newtonsoft.Json.Linq.JObject columnTypeJObject)
+                {
+                    try
+                    {
+                        var displayType = GetDisplayType(columnTypeJObject);
+
+                        DisplayTypes[displayType.Key] = displayType.Value;
+                    }
+                    catch (Exception E)
+                    {
+                        LogException(E);
+                    }
+                }
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+            }
+        }
+
+        public string GetDisplayValue(int row, int column, Dictionary<string, cColumnOutputFormatting> columnOutputFormattings, bool getSecretValue = false)
+        {
+            string output = null;
+
+            try
+            {
+                RawValueType displayType = RawValueType.STRING;
+                DisplayTypes.TryGetValue(Values[row][column].Key, out displayType);
+                output = _rawValueFormatter.GetDisplayValue(Values[row][column].Value, displayType);
+
+                if (columnOutputFormattings != null && columnOutputFormattings.TryGetValue(Values[row][column].Key, out var outputFormatting))
+                {
+                    if (outputFormatting.Hidden)
+                        return string.Empty;
+
+                    if (outputFormatting.IsSecret && !getSecretValue)
+                        return veiledText;
+
+                    if (outputFormatting.DisplayType != null)
+                        output = _rawValueFormatter.GetDisplayValue(Values[row][column].Value, outputFormatting.DisplayType.Value);
+
+                    if (outputFormatting.Translation != null)
+                    {
+                        var abstractTranslation = cF4SDHealthCardConfig.GetTranslationsWithName(DataProvider?.HealthCardDataHelper?.SelectedHealthCard, outputFormatting.Translation);
+                        if (abstractTranslation != null && abstractTranslation is cHealthCardTranslator translator)
+                        {
+                            output = translator.DefaultTranslation?.Translation.GetValue() ?? Values[row].ToList()[column].Value.ToString();
+
+                            foreach (var translation in translator.Translations)
+                            {
+                                if (translation.Values.Any(value => value.Equals(Values[row].ToList()[column].Value.ToString(), StringComparison.InvariantCultureIgnoreCase)))
+                                    output = translation.Translation.GetValue();
+                            }
+                        }
+                    }
+                }
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+            }
+
+            return output;
+        }
+    }
+}

FasdDesktopUi/Basics/Models/QuickActionOutput/cQuickActionOutputObject.cs

@@ -0,0 +1,136 @@
+using C4IT.F4SD.DisplayFormatting;
+using C4IT.FASD.Base;
+using Newtonsoft.Json.Linq;
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using static C4IT.Logging.cLogManager;
+
+namespace FasdDesktopUi.Basics.Models.QuickActionOutput
+{
+    public class cQuickActionOutputObject : cQuickActionOutput
+    {
+        public Dictionary<string, RawValueType> DisplayTypes { get; set; } = new Dictionary<string, RawValueType>();
+        public List<KeyValuePair<string, object>> Values { get; set; } = new List<KeyValuePair<string, object>>();
+
+        public cQuickActionOutputObject(cF4sdQuickActionRevision.cOutput scriptOutput) : base(scriptOutput)
+        {
+            try
+            {
+                InstantiateDisplayTypes(scriptOutput);
+                InstantiateValues(scriptOutput);
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+            }
+        }
+
+        private void InstantiateDisplayTypes(cF4sdQuickActionRevision.cOutput scriptOutput)
+        {
+            try
+            {
+                if (scriptOutput.ColumnTypes is Newtonsoft.Json.Linq.JArray columnTypeJArray)
+                {
+                    var columnTypes = columnTypeJArray.ToObject<List<dynamic>>();
+                    if (columnTypes != null && columnTypes.Count > 0)
+                    {
+                        foreach (var columnTypeObject in columnTypes)
+                        {
+                            var displayType = GetDisplayType(columnTypeObject);
+                            DisplayTypes[displayType.Key] = displayType.Value;
+                        }
+                    }
+                }
+                else if (scriptOutput.ColumnTypes is Newtonsoft.Json.Linq.JObject columnTypeJObject)
+                {
+                    try
+                    {
+                        var displayType = GetDisplayType(columnTypeJObject);
+
+                        DisplayTypes[displayType.Key] = displayType.Value;
+                    }
+                    catch (Exception E)
+                    {
+                        LogException(E);
+                    }
+                }
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+            }
+        }
+
+        private void InstantiateValues(cF4sdQuickActionRevision.cOutput scriptOutput)
+        {
+            try
+            {
+                if (!(scriptOutput.Values is JObject valuesJObject))
+                    return;
+
+                if (valuesJObject.Properties() == null)
+                    return;
+
+                foreach (var property in valuesJObject.Properties())
+                {
+                    Values.Add(new KeyValuePair<string, object>(property.Name, property.Value));
+                }
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+            }
+        }
+
+        public string GetDisplayValue(int index, Dictionary<string, cColumnOutputFormatting> columnOutputFormattings, bool getSecretValue = false)
+        {
+            string output = null;
+
+            try
+            {
+                if (Values.Count <= index)
+                    return null;
+
+                var selectedItem = Values[index];
+
+                RawValueType displayType = RawValueType.STRING;
+                DisplayTypes.TryGetValue(selectedItem.Key, out displayType);
+                output = _rawValueFormatter.GetDisplayValue(selectedItem.Value, displayType);
+
+                if (columnOutputFormattings != null && columnOutputFormattings.TryGetValue(selectedItem.Key, out var outputFormatting))
+                {
+                    if (outputFormatting.Hidden)
+                        return string.Empty;
+
+                    if (outputFormatting.IsSecret && !getSecretValue)
+                        return veiledText;
+
+                    if (outputFormatting.DisplayType != null)
+                        output = _rawValueFormatter.GetDisplayValue(selectedItem.Value, outputFormatting.DisplayType.Value);
+
+                    if (outputFormatting.Translation != null)
+                    {
+                        var abstractTranslation = cF4SDHealthCardConfig.GetTranslationsWithName(DataProvider?.HealthCardDataHelper?.SelectedHealthCard, outputFormatting.Translation);
+                        if (abstractTranslation != null && abstractTranslation is cHealthCardTranslator translator)
+                        {
+                            output = translator.DefaultTranslation?.Translation.GetValue() ?? selectedItem.Value.ToString();
+
+                            foreach (var translation in translator.Translations)
+                            {
+                                if (translation.Values.Any(value => value.Equals(selectedItem.Value.ToString(), StringComparison.InvariantCultureIgnoreCase)))
+                                    output = translation.Translation.GetValue();
+                            }
+                        }
+                    }
+                }
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+            }
+
+            return output;
+        }
+    }
+}