feat: expand cockpit integrations and support workflows

Add Phoenix remote desktop, action connector, documentation engine, and gamification support. Refactor support-case processing and search/action UI, and update installer assets and dependencies.

F4SD-ActionConnector/Enumerations/ActionResultStatus.cs

@@ -0,0 +1,9 @@
+namespace F4SD.ActionConnector.Enumerations
+{
+    public enum ActionResultStatus
+    {
+        Success,
+        Failure,
+        Skipped
+    }
+}

F4SD-ActionConnector/Enumerations/ActionType.cs

@@ -0,0 +1,10 @@
+namespace F4SD.ActionConnector.Enumerations
+{
+    public enum ActionType
+    {
+        Unknown,
+        QuickAction,
+        HttpCall,
+        Webhook,
+    }
+}

F4SD-ActionConnector/Enumerations/TriggerEvent.cs

@@ -0,0 +1,10 @@
+namespace F4SD.ActionConnector.Enumerations
+{
+    public enum TriggerEvent
+    {
+        Unknown,
+        ApplicationStartup,
+        CaseClosed,
+        CaseCreated,
+    }
+}

F4SD-ActionConnector/Events/ActionCompletedEventArgs.cs

@@ -0,0 +1,21 @@
+using System;
+using F4SD.ActionConnector.Models;
+using F4SD.ActionConnector.Payloads;
+
+namespace F4SD.ActionConnector.Events
+{
+    /// <summary>
+    /// Raised after a sync action finishes. Carries the result for Cockpit integration.
+    /// </summary>
+    public sealed class ActionCompletedEventArgs : EventArgs
+    {
+        public ActionResult Result { get; }
+        public ActionContext Context { get; }
+
+        public ActionCompletedEventArgs(ActionResult result, ActionContext context)
+        {
+            Result = result;
+            Context = context;
+        }
+    }
+}

F4SD-ActionConnector/Events/ActionConnectorEvents.cs

@@ -0,0 +1,40 @@
+using System;
+using F4SD.ActionConnector.Payloads;
+
+namespace F4SD.ActionConnector.Events
+{
+    /// <summary>
+    /// Static event bus. F4SD calls the methods after a business event occurs.
+    /// The connector engine subscribes to the corresponding events and dispatches configured actions.
+    /// </summary>
+    public static class ActionConnectorEvents
+    {
+        /// <summary>Raised when a support case is closed.</summary>
+        public static event EventHandler<TriggerEventArgs<CaseClosedPayload>> CaseClosed;
+
+        /// <summary>Raised when a new support case is created.</summary>
+        public static event EventHandler<TriggerEventArgs<CaseCreatedPayload>> CaseCreated;
+
+        /// <summary>Raised once during application startup, after configuration is loaded.</summary>
+        public static event EventHandler<TriggerEventArgs<ApplicationStartupPayload>> ApplicationStartup;
+
+        /// <summary>
+        /// Raised after every sync action completes. The Cockpit Client subscribes here
+        /// to display results without coupling to specific trigger types.
+        /// </summary>
+        public static event EventHandler<ActionCompletedEventArgs> ActionCompleted;
+
+
+        public static void RaiseCaseClosed(object sender, CaseClosedPayload payload)
+            => CaseClosed?.Invoke(sender, new TriggerEventArgs<CaseClosedPayload>(payload));
+
+        public static void RaiseCaseCreated(object sender, CaseCreatedPayload payload)
+            => CaseCreated?.Invoke(sender, new TriggerEventArgs<CaseCreatedPayload>(payload));
+
+        public static void RaiseApplicationStartup(object sender, ApplicationStartupPayload payload)
+            => ApplicationStartup?.Invoke(sender, new TriggerEventArgs<ApplicationStartupPayload>(payload));
+
+        public static void RaiseActionCompleted(object sender, ActionCompletedEventArgs args)
+            => ActionCompleted?.Invoke(sender, args);
+    }
+}

F4SD-ActionConnector/Events/TriggerEventArgs.cs

@@ -0,0 +1,15 @@
+using System;
+using F4SD.ActionConnector.Payloads;
+
+namespace F4SD.ActionConnector.Events
+{
+    public sealed class TriggerEventArgs<TPayload> : EventArgs where TPayload : PayloadBase
+    {
+        public TPayload Payload { get; }
+
+        public TriggerEventArgs(TPayload payload)
+        {
+            Payload = payload;
+        }
+    }
+}

F4SD-ActionConnector/F4SD-ActionConnector.csproj

@@ -0,0 +1,16 @@
+<Project Sdk="Microsoft.NET.Sdk">
+
+  <PropertyGroup>
+    <TargetFramework>netstandard2.0</TargetFramework>
+    <RootNamespace>F4SD.ActionConnector</RootNamespace>
+    <AssemblyName>F4SD-ActionConnector</AssemblyName>
+    <Nullable>disable</Nullable>
+    <LangVersion>7.3</LangVersion>
+  </PropertyGroup>
+
+  <ItemGroup>
+    <ProjectReference Include="..\F4SD-Logging\F4SD-Logging.csproj" />
+    <ProjectReference Include="..\FasdCockpitBase\F4SD-Cockpit-Client-Base.csproj" />
+  </ItemGroup>
+
+</Project>

F4SD-ActionConnector/Models/ActionContext.cs

@@ -0,0 +1,12 @@
+using F4SD.ActionConnector.Enumerations;
+using F4SD.ActionConnector.Payloads;
+
+namespace F4SD.ActionConnector.Models
+{
+    public sealed class ActionContext
+    {
+        public TriggerEvent TriggerEvent { get; set; }
+        public bool AwaitResult { get; set; }
+        public PayloadBase Payload { get; set; }
+    }
+}

F4SD-ActionConnector/Models/ActionDefinitionBase.cs

@@ -0,0 +1,38 @@
+using C4IT.XML;
+using F4SD.ActionConnector.Enumerations;
+using System;
+using System.Xml;
+using static C4IT.Logging.cLogManager;
+
+namespace F4SD.ActionConnector.Models
+{
+    public abstract class ActionDefinitionBase
+    {
+        public string Id { get; set; }
+        public abstract ActionType Type { get; }
+        public bool AwaitResult { get; set; }
+        public bool IsEnabled { get; set; }
+        public string Description { get; set; }
+        public bool IsValid { get; private protected set; }
+
+        protected ActionDefinitionBase(XmlElement xNode, cXmlParser parser)
+        {
+            try
+            {
+                Id = cXmlParser.GetStringFromXmlAttribute(xNode, "Id");
+                AwaitResult = cXmlParser.GetBoolFromXmlAttribute(xNode, "AwaitResult");
+                IsEnabled = cXmlParser.GetBoolFromXmlAttribute(xNode, "IsEnabled");
+
+                XmlNode descriptionNode = xNode.SelectSingleNode("Description");
+                if (descriptionNode != null)
+                    Description = cXmlParser.GetInnerTextFromXmlElement(descriptionNode);
+
+                IsValid = true;
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+        }
+    }
+}

F4SD-ActionConnector/Models/ActionResult.cs

@@ -0,0 +1,41 @@
+using System.Collections.Generic;
+using F4SD.ActionConnector.Enumerations;
+
+namespace F4SD.ActionConnector.Models
+{
+    public sealed class ActionResult
+    {
+        public string ActionId { get; set; }
+        public ActionResultStatus Status { get; set; }
+
+        /// <summary>
+        /// HTTP status code for HttpCall actions; null for other types.
+        /// </summary>
+        public int? HttpStatusCode { get; set; }
+
+        /// <summary>
+        /// Raw response body (HttpCall) or serialized output (QuickAction).
+        /// </summary>
+        public string RawResponse { get; set; }
+
+        /// <summary>
+        /// Named fields extracted from the response via jsonPath mappings.
+        /// Populated when DisplayInCockpit is true.
+        /// </summary>
+        public IDictionary<string, string> MappedFields { get; set; } = new Dictionary<string, string>();
+
+        /// <summary>
+        /// Human-readable error message; set when Status is Failure.
+        /// </summary>
+        public string ErrorMessage { get; set; }
+
+        public static ActionResult Ok(string actionId, string rawResponse = null)
+            => new ActionResult { ActionId = actionId, Status = ActionResultStatus.Success, RawResponse = rawResponse };
+
+        public static ActionResult Fail(string actionId, string errorMessage)
+            => new ActionResult { ActionId = actionId, Status = ActionResultStatus.Failure, ErrorMessage = errorMessage };
+
+        public static ActionResult Skip(string actionId)
+            => new ActionResult { ActionId = actionId, Status = ActionResultStatus.Skipped };
+    }
+}

F4SD-ActionConnector/Models/ExternalCommunicationConfiguration.cs

@@ -0,0 +1,74 @@
+using C4IT.XML;
+using F4SD.ActionConnector.Enumerations;
+using System;
+using System.Collections.Generic;
+using System.Reflection;
+using System.Text;
+using System.Xml;
+using static C4IT.Logging.cLogManager;
+
+namespace F4SD.ActionConnector.Models
+{
+    internal class ExternalCommunicationConfiguration
+    {
+        private const string FileNameConfig = "F4SD-ExternalCommunication-Configuration.xml";
+        private const string FileNameConfigSchema = "F4SD-ExternalCommunication-Configuration.xsd";
+        private const string ConfigRootElement = "F4SD-ExternalCommunication-Configuration";
+
+        public IDictionary<TriggerEvent, Trigger> Triggers { get; } = new Dictionary<TriggerEvent, Trigger>();
+
+
+        private const string TriggersNodeName = "Triggers";
+        private const string TriggerNodeName = "Trigger";
+
+        public void Initiate(XmlElement rootElement, cXmlParser parser)
+        {
+            var CM = MethodBase.GetCurrentMethod();
+            LogMethodBegin(CM);
+            try
+            {
+                var triggersNode = rootElement.SelectSingleNode(TriggersNodeName);
+                parser.EnterElement(TriggersNodeName);
+
+                var triggerNodes = triggersNode.SelectNodes(TriggerNodeName);
+
+                if (triggerNodes is null || triggerNodes.Count == 0)
+                    return;
+
+                parser.EnterElement(TriggerNodeName);
+
+                foreach (XmlElement triggerNodeElement in triggerNodes)
+                {
+                    try
+                    {
+                        Trigger trigger = new Trigger(triggerNodeElement, parser);
+
+                        if (trigger is null || !Triggers.ContainsKey(trigger.Event))
+                            continue;
+
+                        Triggers.Add(trigger.Event, trigger);
+                    }
+                    catch (Exception ex)
+                    {
+                        LogException(ex);
+                    }
+                    finally
+                    {
+                        parser.SelectElementNext();
+                    }
+                }
+
+                parser.LeaveElement(TriggerNodeName);
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+            finally
+            {
+                parser.LeaveElement(TriggersNodeName);
+                LogMethodEnd(CM);
+            }
+        }
+    }
+}

F4SD-ActionConnector/Models/HttpCallDefinition.cs

@@ -0,0 +1,30 @@
+using C4IT.XML;
+using F4SD.ActionConnector.Enumerations;
+using System;
+using System.Collections.Generic;
+using System.Net.Http;
+using System.Xml;
+
+namespace F4SD.ActionConnector.Models
+{
+    public sealed class HttpCallDefinition : ActionDefinitionBase
+    {
+        public override ActionType Type => ActionType.HttpCall;
+
+        public string Url { get; set; }
+        public HttpMethod Method { get; set; } = HttpMethod.Post;
+        public TimeSpan Timeout { get; set; } = TimeSpan.FromSeconds(30);
+        public IDictionary<string, string> Headers { get; set; } = new Dictionary<string, string>();
+        public string Body { get; set; }
+
+        /// <summary>
+        /// jsonPath expressions keyed by field name, used to extract values from the response.
+        /// </summary>
+        public IDictionary<string, string> MappedFieldJsonPaths { get; set; } = new Dictionary<string, string>();
+
+        internal HttpCallDefinition(XmlElement xNode, cXmlParser parser) : base(xNode, parser)
+        {
+
+        }
+    }
+}

F4SD-ActionConnector/Models/QuickActionDefinition.cs

@@ -0,0 +1,105 @@
+using C4IT.XML;
+using F4SD.ActionConnector.Enumerations;
+using System;
+using System.Collections.Generic;
+using System.Xml;
+using static C4IT.Logging.cLogManager;
+
+namespace F4SD.ActionConnector.Models
+{
+    public sealed class QuickActionDefinition : ActionDefinitionBase
+    {
+        private const string ParametersNodeName = "Parameters";
+        private const string ParameterNodeName = "Parameter";
+
+        public override ActionType Type => ActionType.QuickAction;
+
+        /// <summary>
+        /// Reference to the Quick Action to invoke, e.g. "Protocol case in JIRA".
+        /// </summary>
+        public string QuickActionRef { get; set; }
+
+        public IDictionary<string, string> Parameters { get; private set; } = new Dictionary<string, string>();
+
+        internal QuickActionDefinition(XmlElement xNode, cXmlParser parser) : base(xNode, parser)
+        {
+            try
+            {
+                if (!IsValid) return; else IsValid = false;
+
+                XmlNode quickActionRefNode = xNode.SelectSingleNode("QuickActionRef");
+                if (quickActionRefNode is null)
+                    return;
+
+                QuickActionRef = cXmlParser.GetInnerTextFromXmlElement(quickActionRefNode);
+
+                if (QuickActionRef is null)
+                    return;
+
+                XmlNode parametersNode = xNode.SelectSingleNode(ParametersNodeName);
+                if (parametersNode != null && parametersNode is XmlElement paramtersNodeElement)
+                    ParseParametersElement(paramtersNodeElement, parser);
+
+                IsValid = true;
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+        }
+
+        private void ParseParametersElement(XmlElement parametersNodeElement, cXmlParser parser)
+        {
+            try
+            {
+                parser.EnterElement(ParametersNodeName);
+
+                XmlNodeList parameterNodes = parametersNodeElement.SelectNodes(ParameterNodeName);
+
+                if (parameterNodes?.Count > 0)
+                    parser.EnterElement(ParameterNodeName);
+
+                foreach (XmlElement parameterNode in parameterNodes)
+                {
+                    ParseParameterElement(parameterNode, parser);
+                }
+
+                if (parameterNodes?.Count > 0)
+                    parser.LeaveElement(ParameterNodeName);
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+            finally
+            {
+                parser.LeaveElement(ParametersNodeName);
+            }
+        }
+
+        private void ParseParameterElement(XmlElement parameterNode, cXmlParser parser)
+        {
+            try
+            {
+                string parameterName = cXmlParser.GetStringFromXmlAttribute(parameterNode, "name");
+                string parameterVariable = cXmlParser.GetInnerTextFromXmlElement(parameterNode);
+
+                if (string.IsNullOrEmpty(parameterName) || string.IsNullOrEmpty(parameterVariable))
+                    return;
+
+                if (Parameters.ContainsKey(parameterName))
+                    LogEntry($"A paramter with name '{parameterName}' does allready exist.", C4IT.Logging.LogLevels.Warning);
+                else
+                    Parameters.Add(parameterName, parameterVariable);
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+            finally
+            {
+                parser.SelectElementNext();
+            }
+        }
+    }
+}

F4SD-ActionConnector/Models/Trigger.cs

@@ -0,0 +1,101 @@
+using C4IT.XML;
+using F4SD.ActionConnector.Enumerations;
+using System;
+using System.Collections.Generic;
+using System.Text;
+using System.Xml;
+using static C4IT.Logging.cLogManager;
+
+namespace F4SD.ActionConnector.Models
+{
+    internal class Trigger
+    {
+        public TriggerEvent Event { get; set; }
+
+        public IDictionary<string, ActionDefinitionBase> Actions { get; } = new Dictionary<string, ActionDefinitionBase>();
+
+        public bool IsValid { get; private set; }
+
+        private const string ActionsNodeName = "Actions";
+        private const string ActionNodeName = "Action";
+
+        internal Trigger(XmlElement xNode, cXmlParser parser)
+        {
+            try
+            {
+                Event = cXmlParser.GetEnumFromAttribute(xNode, "action", TriggerEvent.Unknown);
+
+                XmlNode actionsNode = xNode.SelectSingleNode(ActionsNodeName);
+
+                if (actionsNode is null || !(actionsNode is XmlElement actionsNodeElement))
+                    return;
+
+                ParseActionsNode(actionsNodeElement, parser);
+
+                IsValid = true; ;
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+        }
+
+        private void ParseActionsNode(XmlElement actionsNode, cXmlParser parser)
+        {
+            try
+            {
+                parser.EnterElement(ActionsNodeName);
+
+                var actionNodes = actionsNode.SelectNodes(ActionNodeName);
+                if (actionNodes is null || actionNodes.Count == 0)
+                    return;
+
+                parser.EnterElement(ActionNodeName);
+
+                foreach (XmlElement actionNode in actionNodes)
+                {
+                    try
+                    {
+                        ActionType type = cXmlParser.GetEnumFromAttribute(actionNode, "type", ActionType.Unknown);
+
+                        ActionDefinitionBase actionDefinition = null;
+
+                        switch (type)
+                        {
+                            case ActionType.QuickAction:
+                                actionDefinition = new QuickActionDefinition(actionNode, parser);
+                                break;
+                            case ActionType.HttpCall:
+                                break;
+                            case ActionType.Unknown:
+                            case ActionType.Webhook:
+                            default:
+                                break;
+                        }
+
+                        if (actionDefinition?.Id != null && !Actions.ContainsKey(actionDefinition.Id))
+                            Actions.Add(actionDefinition.Id, actionDefinition);
+                    }
+                    catch (Exception ex)
+                    {
+                        LogException(ex);
+                    }
+                    finally
+                    {
+                        parser.SelectElementNext();
+                    }
+                }
+
+                parser.LeaveElement(ActionNodeName);
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+            finally
+            {
+                parser.LeaveElement(ActionsNodeName);
+            }
+        }
+    }
+}

F4SD-ActionConnector/Payloads/ApplicationStartupPayload.cs

@@ -0,0 +1,9 @@
+using F4SD.ActionConnector.Enumerations;
+
+namespace F4SD.ActionConnector.Payloads
+{
+    public sealed class ApplicationStartupPayload : PayloadBase
+    {
+        public override TriggerEvent Event => TriggerEvent.ApplicationStartup;
+    }
+}

F4SD-ActionConnector/Payloads/CaseClosedPayload.cs

@@ -0,0 +1,17 @@
+using System;
+using F4SD.ActionConnector.Enumerations;
+
+namespace F4SD.ActionConnector.Payloads
+{
+    public sealed class CaseClosedPayload : PayloadBase
+    {
+        public override TriggerEvent Event => TriggerEvent.CaseClosed;
+
+        public string Id { get; set; }
+        public string Subject { get; set; }
+        public string Priority { get; set; }
+        public Guid UserId { get; set; }
+        public string ClosedByUserName { get; set; }
+        public DateTime ClosedAt { get; set; }
+    }
+}

F4SD-ActionConnector/Payloads/CaseCreatedPayload.cs

@@ -0,0 +1,14 @@
+using System;
+using F4SD.ActionConnector.Enumerations;
+
+namespace F4SD.ActionConnector.Payloads
+{
+    public sealed class CaseCreatedPayload : PayloadBase
+    {
+        public override TriggerEvent Event => TriggerEvent.CaseCreated;
+
+        public string Id { get; set; }
+        public string UserId { get; set; }
+        public DateTime CreatedAt { get; set; }
+    }
+}

F4SD-ActionConnector/Payloads/PayloadBase.cs

@@ -0,0 +1,9 @@
+using F4SD.ActionConnector.Enumerations;
+
+namespace F4SD.ActionConnector.Payloads
+{
+    public abstract class PayloadBase
+    {
+        public abstract TriggerEvent Event { get; }
+    }
+}

F4SD-AdaptableIcon/Enums/InternIcon.cs

@@ -59,6 +59,7 @@ namespace F4SD_AdaptableIcon.Enums
         misc_tool,
         misc_user,
         misc_user_disabled,
+        misc_disabledOverlay,
 
         //StatusIcons
         status_bad,

F4SD-AdaptableIcon/IconPainter.cs

@@ -519,6 +519,13 @@ namespace FasdDesktopUi.Basics.UserControls.AdaptableIcon
                     null
                 }
             },
+            {   enumInternIcons.misc_disabledOverlay,
+                new PathGeometry[]
+                {
+                    PathGeometry.CreateFromGeometry(Geometry.Parse("F1 M7.8133 5.364l-.844-.62L1.1307.4627c-.5307-.4014-1.1307.4013-.5987.8026L6.1253 5.364l.844.62 5.8387 4.2813c.536.396 1.1307-.412.5933-.808 Z")),
+                    null
+                }
+            },
 
             #endregion
 

F4SD-Docu-Engine/DocuEngine.cs

@@ -0,0 +1,41 @@
+using F4SD.DocuEngine.DocuEngineDataProvider;
+using F4SD.DocuEngine.DocuEngineParser;
+using F4SD.DocuEngine.DocuEngineParser.ContentBlock;
+using F4SD.DocuEngine.DocuEngineParser.Exceptions;
+using System;
+using System.Collections.Generic;
+using System.Text;
+
+namespace F4SD.DocuEngine
+{
+    public class DocuEngine
+    {
+        public string DocuTemplate { get; private set; }
+        public IDocuEngineDataContainer Container { get; private set; }
+        private ParsingContext parsingContext;
+
+        public DocuEngine(string docuTemplate, IDocuEngineDataContainer container)
+        {
+            DocuTemplate = docuTemplate;
+            Container = container;
+        }
+
+        public string ParseTemplate()
+        {
+            var index = 0;
+            parsingContext = new ParsingContext();
+            ContentBlock contentBlock = new ContentBlock(DocuTemplate, Container);
+            try
+            {
+                parsingContext.Append(contentBlock.ParseContentBlock(ref index));
+            }
+            catch (DocuEngineParser.Exceptions.DocuEngineParserException parserException)
+            {
+                parsingContext.Append(parserException.CurrentText);
+                parsingContext.Append(parserException.PrintedErrorMessage);
+                return parsingContext.GetFinalText();
+            }
+            return parsingContext.GetFinalText();
+        }
+    }
+}

F4SD-Docu-Engine/DocuEngineDataProvider/DocuEngineDataProvider.cs

@@ -0,0 +1,93 @@
+using C4IT.F4SD.DisplayFormatting;
+using System.Collections.Generic;
+using System.Linq;
+
+namespace F4SD.DocuEngine.DocuEngineDataProvider
+{
+    public class DocuEngineDataProperty : IDocuEngineDataProperty
+    {
+        public object Value { get; set; }
+        public RawValueType? ValueType { get; set; }
+    }
+
+    public class DocuEngineDataContainer : Dictionary<string, IDocuEngineDataToken>, IDocuEngineDataContainer
+    {
+        public IDocuEngineDataToken GetByName(string tokenName)
+        {
+            var tokenTree = tokenName.Split('.');
+            if (this.TryGetValue(tokenTree[0], out IDocuEngineDataToken token))
+            {
+                if (tokenTree.Length > 1)
+                {
+                    switch (token)
+                    {
+                        case IDocuEngineDataContainer container:
+                            return container.GetByName(string.Join(".", tokenTree.Skip(1)));
+                        case IDocuEngineDataProperty property:
+                            return property;
+                        case IDocuEngineDataEnumeration enumeration:
+                            return new DocuEngineDataProperty() { Value = tokenTree[0] };
+                        default:
+                            //Syntax Error
+                            break;
+                    }
+                }
+                else
+                {
+                    switch (token)
+                    {
+                        case IDocuEngineDataContainer container:
+                            return container;
+                        case IDocuEngineDataProperty property:
+                            return property;
+                        case IDocuEngineDataEnumeration enumeration:
+                            return enumeration;
+                        default:
+                            //Syntax Error
+                            break;
+                    }
+                }
+                return null;
+            }
+            else
+            {
+                //Syntax Error
+                return null;
+            }
+        }
+
+        public IDocuEngineDataContainer GetContainerByName(string containerName)
+        {
+            var token = GetByName(containerName);
+            if (token is IDocuEngineDataContainer container)
+            {
+                return container;
+            }
+            return null;
+        }
+
+        public IDocuEngineDataProperty GetPropertyByName(string propertyName)
+        {
+            var token = GetByName(propertyName);
+            if (token is IDocuEngineDataProperty property)
+            {
+                return property;
+            }
+            return null;
+        }
+
+        public IDocuEngineDataEnumeration GetEnumerationByName(string enumName)
+        {
+            var token = GetByName(enumName);
+            if (token is IDocuEngineDataEnumeration enumeration)
+            {
+                return enumeration;
+            }
+            return null;
+        }
+    }
+
+    public class DocuEngineDataEnumeration : List<IDocuEngineDataToken>, IDocuEngineDataEnumeration
+    {
+    }
+}

F4SD-Docu-Engine/DocuEngineDataProvider/IDocuEngineDataToken.cs

@@ -0,0 +1,31 @@
+using C4IT.F4SD.DisplayFormatting;
+using System.Collections.Generic;
+
+namespace F4SD.DocuEngine.DocuEngineDataProvider
+{
+    public interface IDocuEngineDataToken
+    {
+    }
+
+    public interface IDocuEngineDataIllegal : IDocuEngineDataToken 
+    {
+    }
+
+    public interface IDocuEngineDataProperty : IDocuEngineDataToken
+    {
+        object Value { get; set; }
+        RawValueType? ValueType { get; set; }
+    }
+
+    public interface IDocuEngineDataContainer : IDocuEngineDataToken
+    {
+        IDocuEngineDataToken GetByName(string name);
+        IDocuEngineDataContainer GetContainerByName(string containerName);
+        IDocuEngineDataEnumeration GetEnumerationByName(string enumName);
+        IDocuEngineDataProperty GetPropertyByName(string propertyName);
+    }
+
+    public interface IDocuEngineDataEnumeration : IEnumerable<IDocuEngineDataToken>, IDocuEngineDataToken
+    {
+    }
+}

F4SD-Docu-Engine/DocuEngineParser/ContentBlock/ContentBlock.cs

@@ -0,0 +1,227 @@
+using C4IT.F4SD.DisplayFormatting;
+using F4SD.DocuEngine.DocuEngineDataProvider;
+using F4SD.DocuEngine.DocuEngineParser.Exceptions;
+using System;
+using System.Linq;
+using System.Text.RegularExpressions;
+
+namespace F4SD.DocuEngine.DocuEngineParser.ContentBlock
+{
+    internal partial class ContentBlock
+    {
+        public string DocuTemplate { get; private set; }
+        public IDocuEngineDataContainer Container { get; private set; }
+        private ParsingContext parsingContext;
+        public ContentBlock(string DocuTemplate, IDocuEngineDataContainer Container)
+        {
+            this.DocuTemplate = DocuTemplate;
+            this.Container = Container;
+            parsingContext = new ParsingContext();
+        }
+
+        public string ParseContentBlock(ref int index)
+        {
+            bool isContentBlockFinished = false;
+            try
+            {
+                while (!isContentBlockFinished)
+                {
+                    ParseTextBlock(ref index, out var finished);
+                    if (finished)
+                    {
+                        isContentBlockFinished = true;
+                    }
+                    else
+                    {
+                        ParseCommandBlock(ref index);
+                    }
+                }
+            }
+            catch (DocuEngineParserException parserException)
+            {
+                parsingContext.Append(parserException.CurrentText);
+                parserException.AddToCurrentText(parsingContext.GetFinalText());
+                throw;
+            }
+            return parsingContext.GetFinalText();
+        }
+
+        private void ParseTextBlock(ref int index, out bool isContextBlockFinished)
+        {
+            bool foundTrigger = false;
+            string[] keywords = { "@@", "[[", "]]", "{{", "}}" };
+            string pattern = string.Join("|", keywords.Select(Regex.Escape));
+            Regex regex = new Regex(pattern);
+            isContextBlockFinished = false;
+
+            while (!foundTrigger)
+            {
+                Match match = regex.Match(DocuTemplate, index);
+                if (match.Success)
+                {
+                    parsingContext.Append(DocuTemplate.Substring(index, match.Index - index));
+                    index = match.Index;
+                    switch (match.Value)
+                    {
+                        case "@@":
+                            if (DocuTemplate.Substring(index, 3).Equals("@@@"))
+                            {
+                                parsingContext.Append("@@");
+                                index += 3;
+                            }
+                            else
+                            {
+                                foundTrigger = true;
+                                index += 2;
+                            }
+                            break;
+                        case "[[":
+                            if (DocuTemplate.Substring(index, 3).Equals("[[["))
+                            {
+                                parsingContext.Append("[[");
+                                index += 3;
+                            }
+                            else
+                            {
+                                index += 2;
+                                SkipWhiteSpace(ref index);
+                                string variableName = ParseVariableName(ref index);
+                                SkipWhiteSpace(ref index);
+                                if (DocuTemplate.ElementAtOrDefault(index).Equals(';'))
+                                {
+                                    index++;
+                                    SkipWhiteSpace(ref index);
+                                    string displayTypeString = ParseDisplayType(ref index);
+                                    RawValueType? displayType = null;
+                                    if (Enum.TryParse(displayTypeString, true, out RawValueType parseDisplayType))
+                                    {
+                                        displayType = parseDisplayType;
+                                    }
+                                    parsingContext.Append(SubstituteVariable(variableName, displayType));
+                                    SkipWhiteSpace(ref index);
+                                    if (DocuTemplate.Substring(index, 2).Equals("]]") && !(DocuTemplate.Substring(index, 3).Equals("]]]")))
+                                    {
+                                        index += 2;
+                                        continue;
+                                    }
+                                    else
+                                    {
+                                        throw new SyntaxErrorException("]]", DocuTemplate.Substring(index, 3));
+                                    }
+                                }
+                                else if (DocuTemplate.Substring(index, 2).Equals("]]"))
+                                {
+                                    parsingContext.Append(SubstituteVariable(variableName, null));
+                                    index += 2;
+                                    continue;
+                                }
+                                else
+                                {
+                                    throw new SyntaxErrorException("]]\" / \";", DocuTemplate.Substring(index, 3));
+                                }
+                            }
+                            break;
+                        case "]]":
+                            if (DocuTemplate.Substring(index, 3).Equals("]]]"))
+                            {
+                                parsingContext.Append("]]");
+                                index += 3;
+                            }
+                            else
+                            {
+                                throw new SyntaxErrorException("]]]", "]]");
+                            }
+                            break;
+                        case "{{":
+                            if (DocuTemplate.Substring(index, 3).Equals("{{{"))
+                            {
+                                parsingContext.Append("{{");
+                                index += 3;
+                            }
+                            else
+                            {
+                                throw new SyntaxErrorException("{{{", "{{");
+                            }
+                            break;
+                        case "}}":
+                            if (DocuTemplate.Substring(index, 3).Equals("}}}"))
+                            {
+                                parsingContext.Append("}}");
+                                index += 3;
+                            }
+                            else if (DocuTemplate.Substring(index, 3).Equals("}};"))
+                            {
+                                foundTrigger = true;
+                                isContextBlockFinished = true;
+                                index += 3;
+                            }
+                            else
+                            {
+                                foundTrigger = true;
+                                isContextBlockFinished = true;
+                                index += 2;
+                            }
+                            break;
+                    }
+                }
+                else
+                {
+                    int length = DocuTemplate.Length - index;
+                    if (length < 0)
+                    {
+                        length = 0;
+                    }
+                    else if (length > 15)
+                    {
+                        length = 15;
+                    }
+                    throw new SyntaxErrorException("}};", DocuTemplate.Substring(index, length));
+                }
+            }
+        }
+
+        private void ParseCommandBlock(ref int index)
+        {
+            string[] keywords = { "(" };
+            string pattern = string.Join("|", keywords.Select(Regex.Escape));
+            Regex regex = new Regex(pattern);
+
+            Match match = regex.Match(DocuTemplate, index);
+            if (match.Success)
+            {
+                string commandName = "";
+                commandName = DocuTemplate.Substring(index, match.Index - index);
+                index = match.Index + 1;
+
+                switch (commandName)
+                {
+                    case "if":
+                        ParseIfCommand(ref index);
+                        break;
+                    case "switch":
+                        ParseSwitchCommand(ref index);
+                        break;
+                    case "foreach":
+                        ParseForeachCommand(ref index);
+                        break;
+                    case "include":
+                        //TODO
+                        break;
+                }
+            }
+            else
+            {
+                int length = DocuTemplate.Length - index;
+                if (length < 0)
+                {
+                    length = 0;
+                }
+                else if (length > 15)
+                {
+                    length = 15;
+                }
+                throw new SyntaxErrorException("if\" / \"switch\" / \"foreach", DocuTemplate.Substring(index, length));
+            }
+        }
+    }
+}

F4SD-Docu-Engine/DocuEngineParser/ContentBlock/ContentBlockForeachCommand.cs

@@ -0,0 +1,52 @@
+using F4SD.DocuEngine.DocuEngineDataProvider;
+using F4SD.DocuEngine.DocuEngineParser.Exceptions;
+using System.ComponentModel;
+using System.Linq;
+
+namespace F4SD.DocuEngine.DocuEngineParser.ContentBlock
+{
+    internal partial class ContentBlock
+    {
+        private void ParseForeachCommand(ref int index)
+        {
+            string variableName = "";
+            string enumName = "";
+            int tempIndex = 0;
+
+            SkipWhiteSpace(ref index);
+            variableName += ParseVariableName(ref index);
+            SkipWhiteSpace(ref index);
+            if (!(DocuTemplate.ElementAtOrDefault(index).Equals(';')))
+            {
+                throw new SyntaxErrorException(";", DocuTemplate.ElementAtOrDefault(index).ToString());
+            }
+            index++;
+            SkipWhiteSpace(ref index);
+            enumName += ParseVariableName(ref index);
+            SkipWhiteSpace(ref index);
+            if (!(DocuTemplate.ElementAtOrDefault(index).Equals(')')))
+            {
+                throw new SyntaxErrorException(")", DocuTemplate.ElementAtOrDefault(index).ToString());
+            }
+            index++;
+            SkipWhiteSpace(ref index);
+            if (!DocuTemplate.Substring(index, 2).Equals("{{"))
+            {
+                throw new SyntaxErrorException("{{", DocuTemplate.Substring(index, 2));
+            }
+            index += 2;
+            IDocuEngineDataEnumeration enumeration = Container.GetEnumerationByName(enumName);
+            if (enumeration == null)
+            {
+                //Syntax Error
+            }
+            tempIndex = index;
+            foreach (var token in enumeration)
+            {
+                index = tempIndex;
+                ContentBlock foreachBlock = new ContentBlock(DocuTemplate, new DocuEngineDataContainer() { { variableName, token } });
+                parsingContext.Append(foreachBlock.ParseContentBlock(ref index));
+            }
+        }
+    }
+}

F4SD-Docu-Engine/DocuEngineParser/ContentBlock/ContentBlockHelperMethods.cs

@@ -0,0 +1,291 @@
+using C4IT.F4SD.DisplayFormatting;
+using F4SD.DocuEngine.DocuEngineParser.Exceptions;
+using System.ComponentModel;
+using System.Linq;
+using System.Text.RegularExpressions;
+
+namespace F4SD.DocuEngine.DocuEngineParser.ContentBlock
+{
+    internal partial class ContentBlock
+    {
+        private string ParseVariableType(ref int index)
+        {
+            bool foundTypeEnd = false;
+            string variableType = "";
+            while (!foundTypeEnd)
+            {
+                char c = DocuTemplate.ElementAt(index);
+                if (char.IsLetter(c))
+                {
+                    variableType += c;
+                    index++;
+                }
+                else
+                {
+                    foundTypeEnd = true;
+                }
+            }
+            return variableType;
+        }
+
+        private string ParseVariableName(ref int index)
+        {
+            bool foundVariableEnd = false;
+            string variableName = "";
+            while (!foundVariableEnd)
+            {
+                char c = DocuTemplate.ElementAt(index);
+                if (char.IsLetterOrDigit(c) || c == '.')
+                {
+                    variableName += c;
+                    index++;
+                }
+                else
+                {
+                    foundVariableEnd = true;
+                }
+            }
+            return variableName;
+        }
+
+        private void SkipWhiteSpace(ref int index)
+        {
+            bool foundNonWhiteSpace = false;
+            while (!foundNonWhiteSpace)
+            {
+                char c = DocuTemplate.ElementAt(index);
+                if (char.IsWhiteSpace(c))
+                {
+                    index++;
+                }
+                else
+                {
+                    foundNonWhiteSpace = true;
+                }
+            }
+        }
+
+        private string ParseDisplayType(ref int index)
+        {
+            bool foundDisplayTypeEnd = false;
+            string displayType = "";
+            while (!foundDisplayTypeEnd)
+            {
+                char c = DocuTemplate.ElementAt(index);
+                if (char.IsLetterOrDigit(c))
+                {
+                    displayType += c;
+                    index++;
+                }
+                else
+                {
+                    foundDisplayTypeEnd = true;
+                }
+            }
+            return displayType;
+        }
+
+        private string SubstituteVariable(string variableName, RawValueType? displayType)
+        {
+            IRawValueFormatter rawValueFormatter = new RawValueFormatter();
+
+            var property = Container.GetPropertyByName(variableName);
+            if (property == null)
+            {
+                //Syntax Error
+            }
+            if (displayType != null)
+            {
+                return rawValueFormatter.GetDisplayValue(property.Value, (RawValueType)displayType, null);
+            }
+            else if (property.ValueType != null)
+            {
+                return rawValueFormatter.GetDisplayValue(property.Value, (RawValueType)property.ValueType, null);
+            }
+            else
+            {
+                return property.Value.ToString();
+            }
+        }
+
+        private char ParseComparator(ref int index)
+        {
+            char comparator = DocuTemplate.ElementAtOrDefault(index);
+            if (!(comparator == '<' || comparator == '>' || comparator == '=' || comparator == '!'))
+            {
+                throw new SyntaxErrorException("<\" / \">\" / \"=\" / \"!", comparator.ToString());
+            }
+            index++;
+            return comparator;
+        }
+
+        private string ParseValue(ref int index)
+        {
+            string value = "";
+            string pattern = @"("")(.*?)(""\s*\))";
+            Regex regex = new Regex(pattern);
+            Match match = regex.Match(DocuTemplate, index);
+            if (match.Success)
+            {
+                value = match.Groups[2].Value;
+                string wholeMatch = match.Value.ToString();
+                index += wholeMatch.Length;
+            }
+            else
+            {
+                throw new SyntaxErrorException("\"VariableName\")", "");
+            }
+            return value;
+        }
+
+        private bool CheckCondition(string variableType, string variableName, char comparator, string value)
+        {
+            string stringVariable = "";
+            var property = Container.GetPropertyByName(variableName);
+            if (property == null)
+            {
+                //Syntax Error
+            }
+            stringVariable = property.Value.ToString();
+            switch (variableType)
+            {
+                case "string":
+                    if (!(comparator == '=' || comparator == '!'))
+                    {
+                        throw new SyntaxErrorException("=\" / \"!", comparator.ToString());
+                    }
+                    return CompareStrings(stringVariable, comparator, value);
+                case "int":
+                    if (!(comparator == '<' || comparator == '>' || comparator == '=' || comparator == '!'))
+                    {
+                        throw new SyntaxErrorException("<\" / \">\" / \"=\" / \"!", comparator.ToString());
+                    }
+                    if (!(int.TryParse(value, out var intValue)))
+                    {
+                        throw new VariableErrorException(value, "int");
+                    }
+                    stringVariable = stringVariable.Replace("\"", "");
+                    if (!(int.TryParse(stringVariable, out var intVariable)))
+                    {
+                        throw new VariableErrorException(stringVariable, "int");
+                    }
+                    return CompareIntegers(intVariable, comparator, intValue);
+                case "bool":
+                    if (!(comparator == '=' || comparator == '!'))
+                    {
+                        throw new SyntaxErrorException("=\" / \"!", comparator.ToString());
+                    }
+                    if (!(bool.TryParse(value, out var boolValue)))
+                    {
+                        throw new VariableErrorException(value, "bool");
+                    }
+                    if (!(bool.TryParse(stringVariable, out var boolVariable)))
+                    {
+                        throw new VariableErrorException(stringVariable, "bool");
+                    }
+                    return CompareBooleans(boolVariable, comparator, boolValue);
+                default:
+                    throw new SyntaxErrorException("string\" / \"int\" / \"bool", variableType);
+            }
+        }
+
+        private bool CompareStrings(string variable, char comparator, string value)
+        {
+            switch (comparator)
+            {
+                case '=':
+                    if (variable == value)
+                    {
+                        return true;
+                    }
+                    else
+                    {
+                        return false;
+                    }
+                case '!':
+                    if (variable != value)
+                    {
+                        return true;
+                    }
+                    else
+                    {
+                        return false;
+                    }
+                default:
+                    return false;
+            }
+        }
+
+        private bool CompareIntegers(int variable, char comparator, int value)
+        {
+            switch (comparator)
+            {
+                case '=':
+                    if (variable == value)
+                    {
+                        return true;
+                    }
+                    else
+                    {
+                        return false;
+                    }
+                case '!':
+                    if (variable != value)
+                    {
+                        return true;
+                    }
+                    else
+                    {
+                        return false;
+                    }
+                case '>':
+                    if (variable > value)
+                    {
+                        return true;
+                    }
+                    else
+                    {
+                        return false;
+                    }
+                case '<':
+                    if (variable < value)
+                    {
+                        return true;
+                    }
+                    else
+                    {
+                        return false;
+                    }
+                default:
+                    return false;
+            }
+        }
+
+        private bool CompareBooleans(bool variable, char comparator, bool value)
+        {
+            switch (comparator)
+            {
+                case '=':
+                    if (variable == value)
+                    {
+                        return true;
+                    }
+                    else
+                    {
+                        return false;
+                    }
+                case '!':
+                    if (variable != value)
+                    {
+                        return true;
+                    }
+                    else
+                    {
+                        return false;
+                    }
+                default:
+                    return false;
+            }
+        }
+    }
+}

F4SD-Docu-Engine/DocuEngineParser/ContentBlock/ContentBlockIfCommand.cs

@@ -0,0 +1,175 @@
+using F4SD.DocuEngine.DocuEngineParser.Exceptions;
+using System.ComponentModel;
+using System.Linq;
+
+namespace F4SD.DocuEngine.DocuEngineParser.ContentBlock
+{
+    internal partial class ContentBlock
+    {
+        private void ParseIfCommand(ref int index)
+        {
+            string tempString = "";
+            bool foundTrueCondition = false;
+            bool foundAllElseIf = false;
+            int tempIndex = 0;
+
+            tempString = ParseIfBlock(ref index, out var isIfConditionTrue);
+            if (isIfConditionTrue)
+            {
+                foundTrueCondition = true;
+                parsingContext.Append(tempString);
+            }
+            tempString = "";
+            while (!foundAllElseIf)
+            {
+                tempIndex = index;
+                SkipWhiteSpace(ref index);
+                if (DocuTemplate.Substring(index, 7).Equals("else-if"))
+                {
+                    index += 7;
+                    tempString += ParseElseIfBlock(ref index, out var isElseIfConditionTrue);
+                    if (isElseIfConditionTrue && !foundTrueCondition)
+                    {
+                        foundTrueCondition = true;
+                        parsingContext.Append(tempString);
+                    }
+                    tempString = "";
+                }
+                else
+                {
+                    foundAllElseIf = true;
+                    index = tempIndex;
+                }
+            }
+            tempIndex = index;
+            SkipWhiteSpace(ref index);
+            if (DocuTemplate.Substring(index, 4).Equals("else"))
+            {
+                index += 4;
+                tempString += ParseElseBlock(ref index);
+                if (!foundTrueCondition)
+                {
+                    foundTrueCondition = true;
+                    parsingContext.Append(tempString);
+                    tempString = "";
+                }
+            }
+            else
+            {
+                index = tempIndex;
+            }
+        }
+
+        private string ParseIfBlock(ref int index, out bool isConditionTrue)
+        {
+            string returnString = "";
+            string variableType = "";
+            string variableName = "";
+            char comparator;
+            string value = "";
+            SkipWhiteSpace(ref index);
+            variableType += ParseVariableType(ref index);
+            SkipWhiteSpace(ref index);
+            if (!(DocuTemplate.ElementAtOrDefault(index).Equals(';')))
+            {
+                throw new SyntaxErrorException(";", DocuTemplate.ElementAtOrDefault(index).ToString());
+            }
+            index++;
+            SkipWhiteSpace(ref index);
+            variableName += ParseVariableName(ref index);
+            SkipWhiteSpace(ref index);
+            if (!(DocuTemplate.ElementAtOrDefault(index).Equals(';')))
+            {
+                throw new SyntaxErrorException(";", DocuTemplate.ElementAtOrDefault(index).ToString());
+            }
+            index++;
+            SkipWhiteSpace(ref index);
+            comparator = ParseComparator(ref index);
+            SkipWhiteSpace(ref index);
+            if (!(DocuTemplate.ElementAtOrDefault(index).Equals(';')))
+            {
+                throw new SyntaxErrorException(";", DocuTemplate.ElementAtOrDefault(index).ToString());
+            }
+            index++;
+            SkipWhiteSpace(ref index);
+            value += ParseValue(ref index);
+            SkipWhiteSpace(ref index);
+            isConditionTrue = CheckCondition(variableType, variableName, comparator, value);
+            SkipWhiteSpace(ref index);
+            if (!DocuTemplate.Substring(index, 2).Equals("{{"))
+            {
+                throw new SyntaxErrorException("{{", DocuTemplate.Substring(index, 2));
+            }
+            index += 2;
+            ContentBlock contentBlock = new ContentBlock(DocuTemplate, Container);
+            returnString += contentBlock.ParseContentBlock(ref index);
+            return returnString;
+        }
+
+        private string ParseElseIfBlock(ref int index, out bool isConditionTrue)
+        {
+            string returnString = "";
+            string variableType = "";
+            string variableName = "";
+            char comparator;
+            string value = "";
+            SkipWhiteSpace(ref index);
+            if (!(DocuTemplate.ElementAt(index).Equals('(')))
+            {
+                throw new SyntaxErrorException("(", DocuTemplate.ElementAtOrDefault(index).ToString());
+            }
+            index++;
+            SkipWhiteSpace(ref index);
+            variableType += ParseVariableType(ref index);
+            SkipWhiteSpace(ref index);
+            if (!(DocuTemplate.ElementAtOrDefault(index).Equals(';')))
+            {
+                throw new SyntaxErrorException(";", DocuTemplate.ElementAtOrDefault(index).ToString());
+            }
+            index++;
+            SkipWhiteSpace(ref index);
+            variableName += ParseVariableName(ref index);
+            SkipWhiteSpace(ref index);
+            if (!(DocuTemplate.ElementAtOrDefault(index).Equals(';')))
+            {
+                throw new SyntaxErrorException(";", DocuTemplate.ElementAtOrDefault(index).ToString());
+            }
+            index++;
+            SkipWhiteSpace(ref index);
+            comparator = ParseComparator(ref index);
+            SkipWhiteSpace(ref index);
+            if (!(DocuTemplate.ElementAtOrDefault(index).Equals(';')))
+            {
+                throw new SyntaxErrorException(";", DocuTemplate.ElementAtOrDefault(index).ToString());
+            }
+            index++;
+            SkipWhiteSpace(ref index);
+            value += ParseValue(ref index);
+            SkipWhiteSpace(ref index);
+            isConditionTrue = CheckCondition(variableType, variableName, comparator, value);
+            SkipWhiteSpace(ref index);
+            if (!DocuTemplate.Substring(index, 2).Equals("{{"))
+            {
+                throw new SyntaxErrorException("{{", DocuTemplate.Substring(index, 2));
+            }
+            index += 2;
+            ContentBlock contentBlock = new ContentBlock(DocuTemplate, Container);
+            returnString += contentBlock.ParseContentBlock(ref index);
+            return returnString;
+        }
+
+        private string ParseElseBlock(ref int index)
+        {
+            string returnString = "";
+            SkipWhiteSpace(ref index);
+            if (!DocuTemplate.Substring(index, 2).Equals("{{"))
+            {
+                throw new SyntaxErrorException("{{", DocuTemplate.Substring(index, 2));
+            }
+            index += 2;
+            ContentBlock contentBlock = new ContentBlock(DocuTemplate, Container);
+            returnString += contentBlock.ParseContentBlock(ref index);
+            return returnString;
+        }
+    }
+}

F4SD-Docu-Engine/DocuEngineParser/ContentBlock/ContentBlockSwitchCommand.cs

@@ -0,0 +1,127 @@
+using F4SD.DocuEngine.DocuEngineParser.Exceptions;
+using System;
+using System.Collections.Generic;
+using System.ComponentModel;
+using System.Linq;
+using System.Text;
+
+namespace F4SD.DocuEngine.DocuEngineParser.ContentBlock
+{
+    internal partial class ContentBlock
+    {
+        private void ParseSwitchCommand(ref int index)
+        {
+            string tempString = "";
+            bool foundTrueCase = false;
+            bool foundAllCases = false;
+            int tempIndex = 0;
+            (string VariableType, string VariableName) switchVariable = ParseSwitchBlock(ref index);
+            while (!foundAllCases)
+            {
+                tempIndex = index;
+                SkipWhiteSpace(ref index);
+                if (DocuTemplate.Substring(index, 4).Equals("case"))
+                {
+                    index += 4;
+                    tempString += ParseCaseBlock(ref index, switchVariable, out var isCaseTrue);
+                    if (isCaseTrue && !foundTrueCase)
+                    {
+                        foundTrueCase = true;
+                        parsingContext.Append(tempString);
+                    }
+                    tempString = "";
+                }
+                else
+                {
+                    foundAllCases = true;
+                    index = tempIndex;
+                }
+            }
+            tempIndex = index;
+            SkipWhiteSpace(ref index);
+            if (DocuTemplate.Substring(index, 7).Equals("default"))
+            {
+                index += 7;
+                tempString += ParseDefaultBlock(ref index);
+                if (!foundTrueCase)
+                {
+                    foundTrueCase = true;
+                    parsingContext.Append(tempString);
+                    tempString = "";
+                }
+            }
+            else
+            {
+                index = tempIndex;
+            }
+        }
+
+        private (string VariableType, string VariableName) ParseSwitchBlock(ref int index)
+        {
+            string variableName = "";
+            string variableType = "";
+            SkipWhiteSpace(ref index);
+            variableType = ParseVariableType(ref index);
+            SkipWhiteSpace(ref index);
+            if (!(DocuTemplate.ElementAtOrDefault(index).Equals(';')))
+            {
+                throw new SyntaxErrorException(";", DocuTemplate.ElementAtOrDefault(index).ToString());
+            }
+            index++;
+            SkipWhiteSpace(ref index);
+            variableName = ParseVariableName(ref index);
+            SkipWhiteSpace(ref index);
+            if (!(DocuTemplate.ElementAtOrDefault(index).Equals(')')))
+            {
+                throw new SyntaxErrorException(")", DocuTemplate.ElementAtOrDefault(index).ToString());
+            }
+            index++;
+            SkipWhiteSpace(ref index);
+            if (!DocuTemplate.Substring(index, 2).Equals("{{"))
+            {
+                throw new SyntaxErrorException("{{", DocuTemplate.Substring(index, 2));
+            }
+            index += 2;
+            return (variableType, variableName);
+        }
+
+        private string ParseCaseBlock(ref int index, (string VariableType, string VariableName) switchVariable, out bool isCaseTrue)
+        {
+            string returnString = "";
+            isCaseTrue = false;
+            string value = "";
+            SkipWhiteSpace(ref index);
+            if (!(DocuTemplate.ElementAtOrDefault(index).Equals('(')))
+            {
+                throw new SyntaxErrorException("(", DocuTemplate.ElementAtOrDefault(index).ToString());
+            }
+            index++;
+            SkipWhiteSpace(ref index);
+            value = ParseValue(ref index);
+            isCaseTrue = CheckCondition(switchVariable.VariableType, switchVariable.VariableName, '=', value);
+            SkipWhiteSpace(ref index);
+            if (!DocuTemplate.Substring(index, 2).Equals("{{"))
+            {
+                throw new SyntaxErrorException("{{", DocuTemplate.Substring(index, 2));
+            }
+            index += 2;
+            ContentBlock contentBlock = new ContentBlock(DocuTemplate, Container);
+            returnString += contentBlock.ParseContentBlock(ref index);
+            return returnString;
+        }
+
+        private string ParseDefaultBlock(ref int index)
+        {
+            string returnString = "";
+            SkipWhiteSpace(ref index);
+            if (!DocuTemplate.Substring(index, 2).Equals("{{"))
+            {
+                throw new SyntaxErrorException("{{", DocuTemplate.Substring(index, 2));
+            }
+            index += 2;
+            ContentBlock contentBlock = new ContentBlock(DocuTemplate, Container);
+            returnString += contentBlock.ParseContentBlock(ref index);
+            return returnString;
+        }
+    }
+}

F4SD-Docu-Engine/DocuEngineParser/DocuEngineParserException.cs

@@ -0,0 +1,15 @@
+using System;
+
+namespace F4SD.DocuEngine.DocuEngineParser
+{
+    internal abstract class DocuEngineParserException : Exception
+    {
+        public string CurrentText { get; protected set; }
+        public string PrintedErrorMessage { get; protected set; }
+        public DocuEngineParserException(string message) : base(message)
+        {
+
+        }
+        public abstract void AddToCurrentText(string text);
+    }
+}

F4SD-Docu-Engine/DocuEngineParser/Exceptions/DocuEngineParserException.cs

@@ -0,0 +1,15 @@
+using System;
+
+namespace F4SD.DocuEngine.DocuEngineParser.Exceptions
+{
+    internal abstract class DocuEngineParserException : Exception
+    {
+        public string CurrentText { get; protected set; }
+        public string PrintedErrorMessage { get; protected set; }
+        public DocuEngineParserException(string message) : base(message)
+        {
+
+        }
+        public abstract void AddToCurrentText(string text);
+    }
+}

F4SD-Docu-Engine/DocuEngineParser/Exceptions/SyntaxErrorException.cs

@@ -0,0 +1,26 @@
+namespace F4SD.DocuEngine.DocuEngineParser.Exceptions
+{
+    internal class SyntaxErrorException : DocuEngineParserException
+    {
+        private const string errorMessageTemplate = "<<Syntax Error | Expected Characters: \"{0}\" | Actual Characters: \"{1}\">>";
+        private const string defaultMessage = "You're syntax is wrong. Get good.";
+
+        public SyntaxErrorException(string currentText) : base(defaultMessage)
+        {
+            CurrentText = currentText;
+        }
+        public SyntaxErrorException(string expected, string actual) : base(defaultMessage)
+        {
+            PrintedErrorMessage = string.Format(errorMessageTemplate, expected, actual);
+        }
+        public SyntaxErrorException(string currentText, string expected, string actual) : base(defaultMessage)
+        {
+            CurrentText = currentText;
+            PrintedErrorMessage = string.Format(errorMessageTemplate, expected, actual);
+        }
+        public override void AddToCurrentText(string text)
+        {
+            CurrentText = text + CurrentText;
+        }
+    }
+}

F4SD-Docu-Engine/DocuEngineParser/Exceptions/VariableErrorException.cs

@@ -0,0 +1,25 @@
+namespace F4SD.DocuEngine.DocuEngineParser.Exceptions
+{
+    internal class VariableErrorException : DocuEngineParserException
+    {
+        private const string errorMessageTemplate = "<<Variable Error | \"{0}\" can't be converted to type \"{1}\">>";
+        private const string defaultMessage = "Your variable is the wrong type. Get good.";
+        public VariableErrorException(string currentText) : base(defaultMessage)
+        {
+            CurrentText = currentText;
+        }
+        public VariableErrorException(string expected, string actual) : base(defaultMessage)
+        {
+            PrintedErrorMessage = string.Format(errorMessageTemplate, expected, actual);
+        }
+        public VariableErrorException(string currentText, string expected, string actual) : base(defaultMessage)
+        {
+            CurrentText = currentText;
+            PrintedErrorMessage = string.Format(errorMessageTemplate, expected, actual);
+        }
+        public override void AddToCurrentText(string text)
+        {
+            CurrentText = text + CurrentText;
+        }
+    }
+}

F4SD-Docu-Engine/DocuEngineParser/ParsingContext.cs

@@ -0,0 +1,13 @@
+using System.Text;
+
+namespace F4SD.DocuEngine.DocuEngineParser
+{
+    internal class ParsingContext
+    {
+        private readonly StringBuilder _stringBuilder = new StringBuilder();
+
+        public void Append(string text) => _stringBuilder.Append(text);
+
+        public string GetFinalText() => _stringBuilder.ToString();
+    }
+}

F4SD-Docu-Engine/DocuEngineParser/SyntaxErrorException.cs

@@ -0,0 +1,26 @@
+namespace F4SD.DocuEngine.DocuEngineParser
+{
+    internal class SyntaxErrorException : DocuEngineParserException
+    {
+        private const string errorMessageTemplate = "<<Syntax Error | Expected Characters: \"{0}\" | Actual Characters: \"{1}\">>";
+        private const string defaultMessage = "You're syntax is wrong. Get good.";
+
+        public SyntaxErrorException(string currentText) : base(defaultMessage)
+        {
+            CurrentText = currentText;
+        }
+        public SyntaxErrorException(string expected, string actual) : base(defaultMessage)
+        {
+            PrintedErrorMessage = string.Format(errorMessageTemplate, expected, actual);
+        }
+        public SyntaxErrorException(string currentText, string expected, string actual) : base(defaultMessage)
+        {
+            CurrentText = currentText;
+            PrintedErrorMessage = string.Format(errorMessageTemplate, expected, actual);
+        }
+        public override void AddToCurrentText(string text)
+        {
+            CurrentText = text + CurrentText;
+        }
+    }
+}

F4SD-Docu-Engine/DocuEngineParser/VariableErrorException.cs

@@ -0,0 +1,25 @@
+namespace F4SD.DocuEngine.DocuEngineParser
+{
+    internal class VariableErrorException : DocuEngineParserException
+    {
+        private const string errorMessageTemplate = "<<Variable Error | \"{0}\" can't be converted to type \"{1}\">>";
+        private const string defaultMessage = "Your variable is the wrong type. Get good.";
+        public VariableErrorException(string currentText) : base(defaultMessage)
+        {
+            CurrentText = currentText;
+        }
+        public VariableErrorException(string expected, string actual) : base(defaultMessage)
+        {
+            PrintedErrorMessage = string.Format(errorMessageTemplate, expected, actual);
+        }
+        public VariableErrorException(string currentText, string expected, string actual) : base(defaultMessage)
+        {
+            CurrentText = currentText;
+            PrintedErrorMessage = string.Format(errorMessageTemplate, expected, actual);
+        }
+        public override void AddToCurrentText(string text)
+        {
+            CurrentText = text + CurrentText;
+        }
+    }
+}

F4SD-Docu-Engine/F4SD-Docu-Engine.csproj

@@ -0,0 +1,12 @@
+<Project Sdk="Microsoft.NET.Sdk">
+
+  <PropertyGroup>
+    <TargetFramework>netstandard2.0</TargetFramework>
+    <RootNamespace>F4SD.DocuEngine</RootNamespace>
+  </PropertyGroup>
+
+  <ItemGroup>
+    <PackageReference Include="C4IT.F4SD.DisplayFormatting" Version="1.0.0" />
+  </ItemGroup>
+
+</Project>

F4SD-Gamification/CockpitAction.cs

@@ -0,0 +1,13 @@
+namespace F4SD.Gamification
+{
+    public enum CockpitAction
+    {
+        CaseOpened,
+        CaseClosed,
+        QuickActionExecuted,
+        CopyTemplateClicked,
+        BuiltDirectConnection,
+        AddNotes,
+        StartRemoteConnection,
+    }
+}

F4SD-Gamification/F4SD-Gamification.csproj

@@ -0,0 +1,12 @@
+<Project Sdk="Microsoft.NET.Sdk">
+
+  <PropertyGroup>
+    <TargetFramework>netstandard2.0</TargetFramework>
+    <RootNamespace>F4SD.Gamification</RootNamespace>
+  </PropertyGroup>
+
+  <PropertyGroup>
+    <LangVersion>9.0</LangVersion>
+  </PropertyGroup>
+
+</Project>

F4SD-Gamification/LevelEventArgs.cs

@@ -0,0 +1,10 @@
+namespace F4SD.Gamification
+{
+    public class LevelEventArgs
+    {
+        public int CurrentLevel { get; set; }
+        public string LevelTitle { get; set; }
+        public int CurrentXp { get; set; }
+        public int XpRequiredForLevelUp { get; set; }
+    }
+}

F4SD-Gamification/Services/GamificationService.cs

@@ -0,0 +1,25 @@
+using System;
+
+namespace F4SD.Gamification.Services
+{
+    public static class GamificationService
+    {
+        private static readonly LevelService _levelService = new();
+
+        public static void Initialize()
+        {
+            PersistenceService.Initialize();
+
+            foreach (var action in PersistenceService.GetActions())
+            {
+                _levelService.InitializeAction(action.Action);
+            }
+        }
+
+        public static void TrackAction(CockpitAction action, params object[] args)
+        {
+            PersistenceService.Persist(action);
+            _levelService.TrackAction(action);
+        }
+    }
+}

F4SD-Gamification/Services/LevelService.cs

@@ -0,0 +1,178 @@
+using System;
+using System.Collections.Generic;
+using System.Diagnostics;
+using System.Linq;
+using System.Numerics;
+using System.Security.Cryptography;
+
+namespace F4SD.Gamification.Services
+{
+    public class LevelService
+    {
+        private static readonly List<(int MinimumTotalExperiencePoints, int Level)> _experienceToLevelMap = new()
+        {
+            (0,1),
+            (1128,2),
+            (2400,3),
+            (3832,4),
+            (5440,5),
+            (7240,6),
+            (9248,7),
+            (11480,8),
+            (13952,9),
+            (16680,10),
+            (19680,11),
+            (22968,12),
+            (26560,13),
+            (30472,14),
+            (34720,15),
+            (39320,16),
+            (44288,17),
+            (49640,18),
+            (55392,19),
+            (61560,20),
+            (68160,21),
+            (75208,22),
+            (82720,23),
+            (90712,24),
+            (99200,25),
+            (108200,26),
+            (117728,27),
+            (127800,28),
+            (138432,29),
+            (149640,30),
+            (161440,31),
+            (173848,32),
+            (186880,33),
+            (200552,34),
+            (214880,35),
+            (229880,36),
+            (245568,37),
+            (261960,38),
+            (279072,39),
+            (296920,40),
+            (315520,41),
+            (334888,42),
+            (355040,43),
+            (375992,44),
+            (397760,45),
+            (420360,46),
+            (443808,47),
+            (468120,48),
+            (493312,49),
+            (519400,50),
+        };
+
+        private int _totalExperiencePoints = 0;
+        private int _currentExperiencePoints;
+
+        private int _level;
+
+        internal void InitializeAction(CockpitAction action)
+        {
+            AddExperiencePoints(GetExperiencePointsFor(action), true);
+        }
+
+        internal void TrackAction(CockpitAction type, params object[] args)
+        {
+            AddExperiencePoints(GetExperiencePointsFor(type));
+        }
+
+        private void AddExperiencePoints(int points, bool isInitialization = false)
+        {
+            _totalExperiencePoints += points;
+            UpdateLevel(isInitialization);
+            UpdateCurrentExperiencePoints();
+
+            if (isInitialization)
+                return;
+
+            ExperiencePointsChanged?.Invoke(null, new LevelEventArgs()
+            {
+                CurrentLevel = _level,
+                LevelTitle = GetTitle(_level),
+                CurrentXp = _currentExperiencePoints,
+                XpRequiredForLevelUp = GetXpRequiredForNextLevel()
+            });
+        }
+
+        private void UpdateCurrentExperiencePoints()
+        {
+            int xpForCurrentLevel = _experienceToLevelMap.FirstOrDefault(mapEntry => mapEntry.Level == _level).MinimumTotalExperiencePoints;
+            _currentExperiencePoints = _totalExperiencePoints - xpForCurrentLevel;
+        }
+
+        private void UpdateLevel(bool isInitialization)
+        {
+            int previousLevel = _level;
+            _level = _experienceToLevelMap.FirstOrDefault(mapEntry => _totalExperiencePoints < mapEntry.MinimumTotalExperiencePoints).Level - 1;
+
+            if (!isInitialization && previousLevel < _level)
+                LevelChanged?.Invoke(null, new LevelEventArgs() { CurrentLevel = _level, LevelTitle = GetTitle(_level) });
+        }
+
+        private int GetXpRequiredForNextLevel()
+        {
+            int totalXpForNextLevel = _experienceToLevelMap.FirstOrDefault(mapEntry => mapEntry.Level == _level + 1).MinimumTotalExperiencePoints;
+            int totalXpForCurrentLevel = _experienceToLevelMap.FirstOrDefault(mapEntry => mapEntry.Level == _level).MinimumTotalExperiencePoints;
+            return totalXpForNextLevel - totalXpForCurrentLevel;
+        }
+
+        private int GetExperiencePointsFor(CockpitAction action)
+        {
+            switch (action)
+            {
+                case CockpitAction.CaseOpened:
+                    break;
+                case CockpitAction.CaseClosed:
+                    return 10;
+                case CockpitAction.QuickActionExecuted:
+                    return 20;
+                case CockpitAction.CopyTemplateClicked:
+                    return 5;
+                case CockpitAction.BuiltDirectConnection:
+                    break;
+                case CockpitAction.AddNotes:
+                    break;
+                case CockpitAction.StartRemoteConnection:
+                    return 50;
+                default:
+                    break;
+            }
+
+            return 1;
+        }
+
+        private static string GetTitle(int level)
+        {
+            switch (level)
+            {
+                case <= 5:
+                    return "Support Trainee";
+                case <= 10:
+                    return "Response Assistant";
+                case <= 15:
+                    return "Service Aider";
+                case <= 20:
+                    return "Ticket Resolver";
+                case <= 25:
+                    return "Customer Navigator";
+                case <= 30:
+                    return "Incident Coordinator";
+                case <= 35:
+                    return "IT Guy";
+                case <= 40:
+                    return "Support Specialist";
+                case <= 45:
+                    return "Service Mentor";
+                case <= 49:
+                    return "Operations Lead";
+                case > 49:
+                    return "Ticket Titan";
+            }
+        }
+
+        public static event EventHandler<LevelEventArgs> ExperiencePointsChanged;
+        public static event EventHandler<LevelEventArgs> LevelChanged;
+    }
+}

F4SD-Gamification/Services/PersistenceService.cs

@@ -0,0 +1,70 @@
+using System;
+using System.Collections.Generic;
+using System.IO;
+using System.Text;
+
+namespace F4SD.Gamification.Services
+{
+    internal static class PersistenceService
+    {
+        private static readonly string _databaseName = "F4SD-gmfc.txt";
+        private static readonly string _directory = $@"{Environment.GetFolderPath(Environment.SpecialFolder.LocalApplicationData)}\Consulting4IT GmbH\C4IT First Aid Service Desk";
+
+        private static string GetConnectionString()
+        {
+            return Path.Combine(_directory, _databaseName);
+        }
+
+        internal static void Persist(CockpitAction action)
+        {
+            Initialize();
+
+            using var writer = File.AppendText(GetConnectionString());
+            string actionLine = $"{DateTime.UtcNow},{action}";
+            string base64 = Convert.ToBase64String(Encoding.UTF8.GetBytes(actionLine));
+            writer.WriteLine(base64);
+        }
+
+        internal static void Initialize()
+        {
+            Directory.CreateDirectory(_directory);
+
+            if (!File.Exists(GetConnectionString()))
+            {
+                FileStream createdFile = File.Create(GetConnectionString());
+                File.SetAttributes(GetConnectionString(), FileAttributes.Hidden);
+                createdFile.Close();
+            }
+        }
+
+        internal static IEnumerable<(DateTime Time, CockpitAction Action)> GetActions()
+        {
+            using StreamReader reader = new(GetConnectionString());
+
+            string line;
+            while ((line = reader.ReadLine()) != null)
+            {
+                string encodedLine = string.Empty;
+
+                try { encodedLine = Encoding.UTF8.GetString(Convert.FromBase64String(line)); }
+                catch { continue; }
+
+                if (string.IsNullOrWhiteSpace(encodedLine))
+                    continue;
+
+                string[] splittedLine = encodedLine.Split(',');
+
+                if (splittedLine.Length < 2)
+                    continue;
+
+                if (!DateTime.TryParse(splittedLine[0], out var date))
+                    continue;
+
+                if (!(Enum.TryParse(splittedLine[1], out CockpitAction action)))
+                    continue;
+
+                yield return new(date, action);
+            }
+        }
+    }
+}

F4SD-PhoneMonitor/F4SD-PhoneMonitor.csproj

@@ -67,7 +67,7 @@
       <HintPath>.\Interop.CLMgr.dll</HintPath>
     </Reference>
     <Reference Include="Newtonsoft.Json, Version=13.0.0.0, Culture=neutral, PublicKeyToken=30ad4fe6b2a6aeed, processorArchitecture=MSIL">
-      <HintPath>..\packages\Newtonsoft.Json.13.0.4\lib\net45\Newtonsoft.Json.dll</HintPath>
+      <HintPath>..\packages\Newtonsoft.Json.13.0.3\lib\net45\Newtonsoft.Json.dll</HintPath>
     </Reference>
     <Reference Include="System" />
     <Reference Include="System.Core" />

F4SD-PhoneMonitor/packages.config

@@ -1,4 +1,4 @@
 <?xml version="1.0" encoding="utf-8"?>
 <packages>
-  <package id="Newtonsoft.Json" version="13.0.4" targetFramework="net472" />
+  <package id="Newtonsoft.Json" version="13.0.3" targetFramework="net472" />
 </packages>

F4SD.Cockpit.Client.Test/Basics/Sevices/SupportCase/Controllers/MenuDataFactoryTest.cs

@@ -0,0 +1,44 @@
+using C4IT.FASD.Base;
+using C4IT.MultiLanguage;
+using FasdDesktopUi.Basics;
+using FasdDesktopUi.Basics.Models;
+using FasdDesktopUi.Basics.Services.SupportCase.Controllers;
+using FasdDesktopUi.Basics.UiActions;
+
+namespace F4SD.Cockpit.Client.Test.Basics.Sevices.SupportCase.Controllers;
+
+public class MenuDataFactoryTest
+{
+    public MenuDataFactoryTest()
+    {
+        cMultiLanguageSupport.CurrentLanguage = "EN";
+    }
+
+    [Fact]
+    public async Task Create_From_QuickActionDefinition()
+    {
+        cF4sdQuickActionRemoteComputer menuDataDefinition = new()
+        {
+            Id = Guid.NewGuid(),
+            Names = new() { ["EN"] = "Foo EN", ["DE"] = "Foo DE" },
+            Icon = { IconType = enumIconType.intern, Name = nameof(enumInternIcon.misc_computer) },
+            Descriptions = new() { ["EN"] = "Bar EN", ["DE"] = "Bar DE" },
+            AlternativeDescriptions = new() { ["EN"] = "FooBar EN", ["DE"] = "FooBar DE" },
+            Section = "Section 1",
+            Sections = ["Section 2", "Section 3"],
+            IsHidden = false
+        };
+
+        cMenuDataBase expected = new()
+        {
+            MenuText = "Foo EN",
+            MenuIcon = new cMenuDataBase.MenuIconInfo(new(F4SD_AdaptableIcon.Enums.enumInternIcons.misc_computer), null, false, null),
+            MenuSections = ["Section 1", "Section 2", "Section 3"],
+            UiAction = new cUiRemoteQuickAction(menuDataDefinition) { DisplayType = FasdDesktopUi.Basics.Enums.enumActionDisplayType.enabled }
+        };
+
+        cMenuDataBase actual = MenuDataFactory.Create(menuDataDefinition, [], []);
+
+        Assert.Equivalent(expected, actual);
+    }
+}

F4SD.Cockpit.Client.Test/Basics/Sevices/SupportCase/SupportCaseProcessorTest.cs

@@ -0,0 +1,224 @@
+using C4IT.FASD.Base;
+using C4IT.MultiLanguage;
+using FasdDesktopUi.Basics.Services.Models;
+using FasdDesktopUi.Basics.Services.SupportCase;
+using FasdDesktopUi.Basics.Services.SupportCase.Processors;
+using FasdDesktopUi.Basics.UiActions;
+using NSubstitute;
+using System.Globalization;
+
+namespace F4SD.Cockpit.Client.Test.Basics.Sevices.SupportCase;
+
+public class SupportCaseProcessorTest
+{
+    private readonly SupportCaseProcessor _supportCaseProcessor;
+    private readonly ISupportCase _mockSupportCase = Substitute.For<ISupportCase>();
+
+    private static readonly cMultiLanguageDictionary _stateTitle = new() { ["EN"] = "Bar", ["DE"] = "Bar (DE)" };
+
+    public SupportCaseProcessorTest()
+    {
+        _supportCaseProcessor = new SupportCaseProcessor();
+        _supportCaseProcessor.SetSupportCase(_mockSupportCase);
+        cMultiLanguageSupport.CurrentLanguage = "EN";
+        cF4SDCockpitXmlConfig.Instance = new() { HealthCardConfig = new() { SearchResultAge = 14 } };
+    }
+
+    [Theory]
+    [MemberData(nameof(GetCockpitValueDisplayDataTestData_StateInfo))]
+    [MemberData(nameof(GetCockpitValueDisplayDataTestData_StateLevel))]
+    [MemberData(nameof(GetCockpitValueDisplayDataTestData_StateTranslation))]
+    [MemberData(nameof(GetCockpitValueDisplayDataTestData_StateDateTime))]
+    [MemberData(nameof(GetCockpitValueDisplayDataTestData_StateVersion))]
+    [MemberData(nameof(GetCockpitValueDisplayDataTestData_StateDetails))]
+    public void Test_CockpitValueDisplayData(MockState mockState, CockpitValueDisplayData expected)
+    {
+        _mockSupportCase.GetSupportCaseHealthcardData(default, default, Arg.Any<bool>()).ReturnsForAnyArgs([mockState.RawData]);
+
+        CockpitValueDisplayData actual = _supportCaseProcessor.GetCockpitValueDisplayData(mockState.StateDefinition, default, default);
+
+        Assert.Equivalent(expected, actual);
+    }
+
+    public static IEnumerable<TheoryDataRow<MockState, CockpitValueDisplayData>> GetCockpitValueDisplayDataTestData_StateInfo()
+    {
+        yield return (new(new cHealthCardStateInfo() { Names = _stateTitle, IsNotTransparent = false }, "Foo"), new() { Title = "Bar", Values = ["Foo"], Levels = [enumHealthCardStateLevel.None] });
+        yield return (new(new cHealthCardStateInfo() { Names = _stateTitle, IsNotTransparent = true }, "Foo"), new() { Title = "Bar", Values = ["Foo"], Levels = [enumHealthCardStateLevel.Info] });
+    }
+
+    public static IEnumerable<TheoryDataRow<MockState, CockpitValueDisplayData>> GetCockpitValueDisplayDataTestData_StateLevel()
+    {
+        yield return (new(new cHealthCardStateLevel() { Names = _stateTitle, Warning = 6, Error = 7, IsDirectionUp = true, IsNotTransparent = false }, 5), new() { Title = "Bar", Values = ["5"], Levels = [enumHealthCardStateLevel.None] });
+        yield return (new(new cHealthCardStateLevel() { Names = _stateTitle, Warning = 6, Error = 7, IsDirectionUp = true, IsNotTransparent = true }, 5), new() { Title = "Bar", Values = ["5"], Levels = [enumHealthCardStateLevel.Ok] });
+        yield return (new(new cHealthCardStateLevel() { Names = _stateTitle, Warning = 6, Error = 7, IsDirectionUp = true, IsNotTransparent = true }, 6), new() { Title = "Bar", Values = ["6"], Levels = [enumHealthCardStateLevel.Warning] });
+        yield return (new(new cHealthCardStateLevel() { Names = _stateTitle, Warning = 6, Error = 7, IsDirectionUp = true, IsNotTransparent = true }, 7), new() { Title = "Bar", Values = ["7"], Levels = [enumHealthCardStateLevel.Error] });
+        yield return (new(new cHealthCardStateLevel() { Names = _stateTitle, Warning = 4, Error = 2, IsDirectionUp = false, IsNotTransparent = false }, 5), new() { Title = "Bar", Values = ["5"], Levels = [enumHealthCardStateLevel.None] });
+        yield return (new(new cHealthCardStateLevel() { Names = _stateTitle, Warning = 4, Error = 2, IsDirectionUp = false, IsNotTransparent = true }, 5), new() { Title = "Bar", Values = ["5"], Levels = [enumHealthCardStateLevel.Ok] });
+        yield return (new(new cHealthCardStateLevel() { Names = _stateTitle, Warning = 4, Error = 2, IsDirectionUp = false, IsNotTransparent = true }, 4), new() { Title = "Bar", Values = ["4"], Levels = [enumHealthCardStateLevel.Warning] });
+        yield return (new(new cHealthCardStateLevel() { Names = _stateTitle, Warning = 4, Error = 2, IsDirectionUp = false, IsNotTransparent = true }, 2), new() { Title = "Bar", Values = ["2"], Levels = [enumHealthCardStateLevel.Error] });
+    }
+
+    public static IEnumerable<TheoryDataRow<MockState, CockpitValueDisplayData>> GetCockpitValueDisplayDataTestData_StateTranslation()
+    {
+        cF4SDCockpitXmlConfig translationConfigNode = new() { HealthCardConfig = new cF4SDHealthCardConfig() };
+        translationConfigNode.Translations.Add("MyTranslation", new cHealthCardTranslator()
+        {
+            DefaultTranslation = new() { Translation = new() { ["EN"] = "Foo translated" }, StateLevel = enumHealthCardStateLevel.Error },
+            Translations = [
+                new() { Translation = new() { ["EN"] = "Foo Info translated"}, Values = ["Foo Info"], StateLevel = enumHealthCardStateLevel.Info},
+                new() { Translation = new() { ["EN"] = "Foo Ok translated"}, Values = ["Foo Ok"], StateLevel = enumHealthCardStateLevel.Ok},
+                new() { Translation = new() { ["EN"] = "Foo Warning translated"}, Values = ["Foo Warning"], StateLevel = enumHealthCardStateLevel.Warning},
+                new() { Translation = new() { ["EN"] = "Foo Error translated"}, Values = ["Foo Error"], StateLevel = enumHealthCardStateLevel.Error},
+            ]
+        });
+
+        yield return (new(new cHealthCardStateTranslation(translationConfigNode) { Names = _stateTitle, Translation = "MyTranslation", IsNotTransparent = false }, "Foo"), new() { Title = "Bar", Values = ["Foo translated"], Levels = [enumHealthCardStateLevel.Error] });
+        yield return (new(new cHealthCardStateTranslation(translationConfigNode) { Names = _stateTitle, Translation = "MyTranslation", IsNotTransparent = false }, "Foo Ok"), new() { Title = "Bar", Values = ["Foo Ok translated"], Levels = [enumHealthCardStateLevel.None] });
+        yield return (new(new cHealthCardStateTranslation(translationConfigNode) { Names = _stateTitle, Translation = "MyTranslation", IsNotTransparent = true }, "Foo Ok"), new() { Title = "Bar", Values = ["Foo Ok translated"], Levels = [enumHealthCardStateLevel.Ok] });
+        yield return (new(new cHealthCardStateTranslation(translationConfigNode) { Names = _stateTitle, Translation = "MyTranslation", IsNotTransparent = false }, "Foo Info"), new() { Title = "Bar", Values = ["Foo Info translated"], Levels = [enumHealthCardStateLevel.None] });
+        yield return (new(new cHealthCardStateTranslation(translationConfigNode) { Names = _stateTitle, Translation = "MyTranslation", IsNotTransparent = true }, "Foo Info"), new() { Title = "Bar", Values = ["Foo Info translated"], Levels = [enumHealthCardStateLevel.Info] });
+        yield return (new(new cHealthCardStateTranslation(translationConfigNode) { Names = _stateTitle, Translation = "MyTranslation", IsNotTransparent = true }, "Foo Warning"), new() { Title = "Bar", Values = ["Foo Warning translated"], Levels = [enumHealthCardStateLevel.Warning] });
+        yield return (new(new cHealthCardStateTranslation(translationConfigNode) { Names = _stateTitle, Translation = "MyTranslation", IsNotTransparent = true }, "Foo Error"), new() { Title = "Bar", Values = ["Foo Error translated"], Levels = [enumHealthCardStateLevel.Error] });
+
+        yield return (new(new cHealthCardStateTranslation(translationConfigNode) { Names = _stateTitle, Translation = "NoTranslation", IsNotTransparent = false }, "Foo Ok"), new() { Title = "Bar", Values = [null], Levels = [enumHealthCardStateLevel.None] });
+    }
+
+    public static IEnumerable<TheoryDataRow<MockState, CockpitValueDisplayData>> GetCockpitValueDisplayDataTestData_StateDateTime()
+    {
+        yield return (new(new cHealthCardStateDateTime() { Names = _stateTitle, WarningHours = 6, ErrorHours = 7, IsDirectionUp = true, IsNotTransparent = false }, DateTime.UtcNow.ToString(CultureInfo.CurrentCulture)), new() { Title = "Bar", Values = [DateTime.UtcNow.ToString(CultureInfo.CurrentCulture)], Levels = [enumHealthCardStateLevel.None] });
+        yield return (new(new cHealthCardStateDateTime() { Names = _stateTitle, WarningHours = 6, ErrorHours = 7, IsDirectionUp = true, IsNotTransparent = true }, DateTime.UtcNow.ToString(CultureInfo.CurrentCulture)), new() { Title = "Bar", Values = [DateTime.UtcNow.ToString(CultureInfo.CurrentCulture)], Levels = [enumHealthCardStateLevel.Ok] });
+        yield return (new(new cHealthCardStateDateTime() { Names = _stateTitle, WarningHours = 6, ErrorHours = 7, IsDirectionUp = true, IsNotTransparent = true }, DateTime.UtcNow.AddHours(-6).ToString(CultureInfo.CurrentCulture)), new() { Title = "Bar", Values = [DateTime.UtcNow.AddHours(-6).ToString(CultureInfo.CurrentCulture)], Levels = [enumHealthCardStateLevel.Warning] });
+        yield return (new(new cHealthCardStateDateTime() { Names = _stateTitle, WarningHours = 6, ErrorHours = 7, IsDirectionUp = true, IsNotTransparent = true }, DateTime.UtcNow.AddHours(-7).ToString(CultureInfo.CurrentCulture)), new() { Title = "Bar", Values = [DateTime.UtcNow.AddHours(-7).ToString(CultureInfo.CurrentCulture)], Levels = [enumHealthCardStateLevel.Error] });
+        yield return (new(new cHealthCardStateDateTime() { Names = _stateTitle, WarningHours = 4, ErrorHours = 2, IsDirectionUp = false, IsNotTransparent = false }, DateTime.UtcNow.AddHours(-5).ToString(CultureInfo.CurrentCulture)), new() { Title = "Bar", Values = [DateTime.UtcNow.AddHours(-5).ToString(CultureInfo.CurrentCulture)], Levels = [enumHealthCardStateLevel.None] });
+        yield return (new(new cHealthCardStateDateTime() { Names = _stateTitle, WarningHours = 4, ErrorHours = 2, IsDirectionUp = false, IsNotTransparent = true }, DateTime.UtcNow.AddHours(-5).ToString(CultureInfo.CurrentCulture)), new() { Title = "Bar", Values = [DateTime.UtcNow.AddHours(-5).ToString(CultureInfo.CurrentCulture)], Levels = [enumHealthCardStateLevel.Ok] });
+        yield return (new(new cHealthCardStateDateTime() { Names = _stateTitle, WarningHours = 4, ErrorHours = 2, IsDirectionUp = false, IsNotTransparent = true }, DateTime.UtcNow.AddHours(-4).ToString(CultureInfo.CurrentCulture)), new() { Title = "Bar", Values = [DateTime.UtcNow.AddHours(-4).ToString(CultureInfo.CurrentCulture)], Levels = [enumHealthCardStateLevel.Warning] });
+        yield return (new(new cHealthCardStateDateTime() { Names = _stateTitle, WarningHours = 4, ErrorHours = 2, IsDirectionUp = false, IsNotTransparent = true }, DateTime.UtcNow.AddHours(-2).ToString(CultureInfo.CurrentCulture)), new() { Title = "Bar", Values = [DateTime.UtcNow.AddHours(-2).ToString(CultureInfo.CurrentCulture)], Levels = [enumHealthCardStateLevel.Error] });
+    }
+
+    public static IEnumerable<TheoryDataRow<MockState, CockpitValueDisplayData>> GetCockpitValueDisplayDataTestData_StateVersion()
+    {
+        yield return (new(new cHealthCardStateVersion() { Names = _stateTitle, Warning = Version.Parse("4.2.4.2"), Error = Version.Parse("6.7.6.7"), IsDirectionUp = true, IsNotTransparent = false }, "4.2.4.1"), new() { Title = "Bar", Values = ["4.2.4.1"], Levels = [enumHealthCardStateLevel.None] });
+        yield return (new(new cHealthCardStateVersion() { Names = _stateTitle, Warning = Version.Parse("4.2.4.2"), Error = Version.Parse("6.7.6.7"), IsDirectionUp = true, IsNotTransparent = true }, "4.2.4.1"), new() { Title = "Bar", Values = ["4.2.4.1"], Levels = [enumHealthCardStateLevel.Ok] });
+        yield return (new(new cHealthCardStateVersion() { Names = _stateTitle, Warning = Version.Parse("4.2.4.2"), Error = Version.Parse("6.7.6.7"), IsDirectionUp = true, IsNotTransparent = true }, "4.2.4.2"), new() { Title = "Bar", Values = ["4.2.4.2"], Levels = [enumHealthCardStateLevel.Warning] });
+        yield return (new(new cHealthCardStateVersion() { Names = _stateTitle, Warning = Version.Parse("4.2.4.2"), Error = Version.Parse("6.7.6.7"), IsDirectionUp = true, IsNotTransparent = true }, "6.7.6.7"), new() { Title = "Bar", Values = ["6.7.6.7"], Levels = [enumHealthCardStateLevel.Error] });
+        yield return (new(new cHealthCardStateVersion() { Names = _stateTitle, Warning = Version.Parse("6.7.6.7"), Error = Version.Parse("4.2.4.2"), IsDirectionUp = false, IsNotTransparent = false }, "6.7.6.8"), new() { Title = "Bar", Values = ["6.7.6.8"], Levels = [enumHealthCardStateLevel.None] });
+        yield return (new(new cHealthCardStateVersion() { Names = _stateTitle, Warning = Version.Parse("6.7.6.7"), Error = Version.Parse("4.2.4.2"), IsDirectionUp = false, IsNotTransparent = true }, "6.7.6.8"), new() { Title = "Bar", Values = ["6.7.6.8"], Levels = [enumHealthCardStateLevel.Ok] });
+        yield return (new(new cHealthCardStateVersion() { Names = _stateTitle, Warning = Version.Parse("6.7.6.7"), Error = Version.Parse("4.2.4.2"), IsDirectionUp = false, IsNotTransparent = true }, "6.7.6.7"), new() { Title = "Bar", Values = ["6.7.6.7"], Levels = [enumHealthCardStateLevel.Warning] });
+        yield return (new(new cHealthCardStateVersion() { Names = _stateTitle, Warning = Version.Parse("6.7.6.7"), Error = Version.Parse("4.2.4.2"), IsDirectionUp = false, IsNotTransparent = true }, "4.2.4.2"), new() { Title = "Bar", Values = ["4.2.4.2"], Levels = [enumHealthCardStateLevel.Error] });
+
+        yield return (new(new cHealthCardStateVersion() { Names = _stateTitle, Warning = Version.Parse("4.2.4.2"), Error = Version.Parse("6.7.6.7"), IsDirectionUp = true, IsNotTransparent = false }, Version.Parse("4.2.4.1")), new() { Title = "Bar", Values = ["4.2.4.1"], Levels = [enumHealthCardStateLevel.None] });
+        yield return (new(new cHealthCardStateVersion() { Names = _stateTitle, Warning = Version.Parse("4.2.4.2"), Error = Version.Parse("6.7.6.7"), IsDirectionUp = true, IsNotTransparent = true }, Version.Parse("4.2.4.1")), new() { Title = "Bar", Values = ["4.2.4.1"], Levels = [enumHealthCardStateLevel.Ok] });
+        yield return (new(new cHealthCardStateVersion() { Names = _stateTitle, Warning = Version.Parse("4.2.4.2"), Error = Version.Parse("6.7.6.7"), IsDirectionUp = true, IsNotTransparent = true }, Version.Parse("4.2.4.2")), new() { Title = "Bar", Values = ["4.2.4.2"], Levels = [enumHealthCardStateLevel.Warning] });
+        yield return (new(new cHealthCardStateVersion() { Names = _stateTitle, Warning = Version.Parse("4.2.4.2"), Error = Version.Parse("6.7.6.7"), IsDirectionUp = true, IsNotTransparent = true }, Version.Parse("6.7.6.7")), new() { Title = "Bar", Values = ["6.7.6.7"], Levels = [enumHealthCardStateLevel.Error] });
+        yield return (new(new cHealthCardStateVersion() { Names = _stateTitle, Warning = Version.Parse("6.7.6.7"), Error = Version.Parse("4.2.4.2"), IsDirectionUp = false, IsNotTransparent = false }, Version.Parse("6.7.6.8")), new() { Title = "Bar", Values = ["6.7.6.8"], Levels = [enumHealthCardStateLevel.None] });
+        yield return (new(new cHealthCardStateVersion() { Names = _stateTitle, Warning = Version.Parse("6.7.6.7"), Error = Version.Parse("4.2.4.2"), IsDirectionUp = false, IsNotTransparent = true }, Version.Parse("6.7.6.8")), new() { Title = "Bar", Values = ["6.7.6.8"], Levels = [enumHealthCardStateLevel.Ok] });
+        yield return (new(new cHealthCardStateVersion() { Names = _stateTitle, Warning = Version.Parse("6.7.6.7"), Error = Version.Parse("4.2.4.2"), IsDirectionUp = false, IsNotTransparent = true }, Version.Parse("6.7.6.7")), new() { Title = "Bar", Values = ["6.7.6.7"], Levels = [enumHealthCardStateLevel.Warning] });
+        yield return (new(new cHealthCardStateVersion() { Names = _stateTitle, Warning = Version.Parse("6.7.6.7"), Error = Version.Parse("4.2.4.2"), IsDirectionUp = false, IsNotTransparent = true }, Version.Parse("4.2.4.2")), new() { Title = "Bar", Values = ["4.2.4.2"], Levels = [enumHealthCardStateLevel.Error] });
+    }
+
+    public static IEnumerable<TheoryDataRow<MockState, CockpitValueDisplayData>> GetCockpitValueDisplayDataTestData_StateDetails()
+    {
+        cMultiLanguageSupport.CurrentLanguage = "EN";
+
+        cHealthCardStateInfo stateDefinitionWithDetails = new() { Names = _stateTitle };
+        stateDefinitionWithDetails.Details = new cHealthCardDetailsValued(stateDefinitionWithDetails) { Format = cHealthCardDetailsValued.ValuedFormat.csv, RowSeparator = ',', ColSeparator = null };
+        yield return (new(stateDefinitionWithDetails, "42:42:42:42:42:42,67:67:67:67:67:67,69:69:69:69:69:69,,C0:FE:C0:FE:C0:FE"), new() { Title = "Bar", Values = ["4"], Levels = [enumHealthCardStateLevel.None], UiActions = [new cShowDetailedDataAction(stateDefinitionWithDetails, 0, null) { DisplayType = FasdDesktopUi.Basics.Enums.enumActionDisplayType.enabled }] });
+
+        stateDefinitionWithDetails = new() { Names = _stateTitle };
+        stateDefinitionWithDetails.Details = new cHealthCardDetailsValued(stateDefinitionWithDetails) { Format = cHealthCardDetailsValued.ValuedFormat.json, RowSeparator = ',', ColSeparator = null };
+        stateDefinitionWithDetails.Details.Add(new cHealthCardDetailsColumn() { Names = _stateTitle, Column = "Status" });
+        stateDefinitionWithDetails.Details.Add(new cHealthCardDetailsColumn() { Names = new() { ["EN"] = "Hello" }, Column = "Name" });
+        yield return (new(stateDefinitionWithDetails, "[{\"Availability\":2,\"BatteryStatus\":2,\"Caption\":\"Interner Akku\",\"Description\":\"Interner Akku\",\"EstimatedRunTime\":71582788,\"Name\":\"DELL 803W64C7\",\"Status\":\"OK\"}]"), new() { Title = "Bar", Values = ["OK"], Levels = [enumHealthCardStateLevel.None], UiActions = [new cShowDetailedDataAction(stateDefinitionWithDetails, 0, null) { DisplayType = FasdDesktopUi.Basics.Enums.enumActionDisplayType.enabled }] });
+    }
+
+    [Theory]
+    [MemberData(nameof(GetCockpitValueDisplayDataTestData_StateRefLink))]
+    public void Test_CockpitValueDisplayData_RefLink(MockState mockState, MockState referencedMockState, CockpitValueDisplayData expected)
+    {
+        _mockSupportCase.GetSupportCaseHealthcardData(default, Arg.Is(referencedMockState.StateDefinition.DatabaseInfo), Arg.Any<bool>()).Returns([referencedMockState.RawData]);
+
+        if (referencedMockState.StateDefinition is cHealthCardStateAggregation aggregation)
+        {
+            foreach (var state in aggregation.States)
+            {
+                _mockSupportCase.GetSupportCaseHealthcardData(default, Arg.Is(state.DatabaseInfo), Arg.Any<bool>()).Returns([42]);
+            }
+        }
+
+        _mockSupportCase.GetSupportCaseHealthcardData(default, Arg.Is(mockState.StateDefinition.DatabaseInfo), Arg.Any<bool>()).Returns([mockState.RawData]);
+
+        CockpitValueDisplayData actual = _supportCaseProcessor.GetCockpitValueDisplayData(mockState.StateDefinition, default, default);
+
+        Assert.Equivalent(expected, actual);
+    }
+
+    public static IEnumerable<TheoryDataRow<MockState, MockState, CockpitValueDisplayData>> GetCockpitValueDisplayDataTestData_StateRefLink()
+    {
+        const int referenceValue = 42;
+
+        var levelNoneStateDefinition = new cHealthCardStateLevel() { Name = "MyReferenceNone", DatabaseInfo = new() { ValueTable = "Foo", ValueColumn = "BarNone" }, Warning = referenceValue + 1, Error = referenceValue + 2, IsDirectionUp = true, IsNotTransparent = false };
+        var levelInfoStateDefinition = new cHealthCardStateInfo() { Name = "MyReferenceInfo", DatabaseInfo = new() { ValueTable = "Foo", ValueColumn = "BarInfo" }, IsNotTransparent = true };
+        var levelOkStateDefinition = new cHealthCardStateLevel() { Name = "MyReferenceOk", DatabaseInfo = new() { ValueTable = "Foo", ValueColumn = "BarOk" }, Warning = referenceValue + 1, Error = referenceValue + 2, IsDirectionUp = true, IsNotTransparent = true };
+        var levelWarningStateDefinition = new cHealthCardStateLevel() { Name = "MyReferenceWarning", DatabaseInfo = new() { ValueTable = "Foo", ValueColumn = "BarWarning" }, Warning = referenceValue, Error = referenceValue + 1, IsDirectionUp = true, IsNotTransparent = true };
+        var levelErrorStateDefinition = new cHealthCardStateLevel() { Name = "MyReferenceError", DatabaseInfo = new() { ValueTable = "Foo", ValueColumn = "BarError" }, Warning = referenceValue, Error = referenceValue, IsDirectionUp = true, IsNotTransparent = true };
+        var levelWarningAggregationDefinition = new cHealthCardStateAggregation() { Name = "MyReferenceAggregation", States = [levelOkStateDefinition, levelWarningStateDefinition] };
+
+        var stateConfigNode = new cF4SDHealthCardConfig();
+        stateConfigNode.Prerequisites.ReferencableStates.Add(levelNoneStateDefinition.Name, levelNoneStateDefinition);
+        stateConfigNode.Prerequisites.ReferencableStates.Add(levelInfoStateDefinition.Name, levelInfoStateDefinition);
+        stateConfigNode.Prerequisites.ReferencableStates.Add(levelOkStateDefinition.Name, levelOkStateDefinition);
+        stateConfigNode.Prerequisites.ReferencableStates.Add(levelWarningStateDefinition.Name, levelWarningStateDefinition);
+        stateConfigNode.Prerequisites.ReferencableStates.Add(levelErrorStateDefinition.Name, levelErrorStateDefinition);
+        stateConfigNode.Prerequisites.ReferencableStates.Add(levelWarningAggregationDefinition.Name, levelWarningAggregationDefinition);
+
+        yield return (new(new cHealthCardStateRefLink(stateConfigNode) { Names = _stateTitle, DatabaseInfo = new() { ValueTable = "Bar", ValueColumn = "Foo" }, Reference = levelNoneStateDefinition.Name }, "Foo"), new(levelNoneStateDefinition, referenceValue), new() { Title = "Bar", Values = ["Foo"], Levels = [enumHealthCardStateLevel.None] });
+        yield return (new(new cHealthCardStateRefLink(stateConfigNode) { Names = _stateTitle, DatabaseInfo = new() { ValueTable = "Bar", ValueColumn = "Foo" }, Reference = levelInfoStateDefinition.Name }, "Foo"), new(levelInfoStateDefinition, referenceValue), new() { Title = "Bar", Values = ["Foo"], Levels = [enumHealthCardStateLevel.Info] });
+        yield return (new(new cHealthCardStateRefLink(stateConfigNode) { Names = _stateTitle, DatabaseInfo = new() { ValueTable = "Bar", ValueColumn = "Foo" }, Reference = levelOkStateDefinition.Name, IsNotTransparent = true }, "Foo"), new(levelOkStateDefinition, referenceValue), new() { Title = "Bar", Values = ["Foo"], Levels = [enumHealthCardStateLevel.Ok] });
+        yield return (new(new cHealthCardStateRefLink(stateConfigNode) { Names = _stateTitle, DatabaseInfo = new() { ValueTable = "Bar", ValueColumn = "Foo" }, Reference = levelWarningStateDefinition.Name }, "Foo"), new(levelWarningStateDefinition, referenceValue), new() { Title = "Bar", Values = ["Foo"], Levels = [enumHealthCardStateLevel.Warning] });
+        yield return (new(new cHealthCardStateRefLink(stateConfigNode) { Names = _stateTitle, DatabaseInfo = new() { ValueTable = "Bar", ValueColumn = "Foo" }, Reference = levelErrorStateDefinition.Name }, "Foo"), new(levelErrorStateDefinition, referenceValue), new() { Title = "Bar", Values = ["Foo"], Levels = [enumHealthCardStateLevel.Error] });
+        yield return (new(new cHealthCardStateRefLink(stateConfigNode) { Names = _stateTitle, DatabaseInfo = new() { ValueTable = "Bar", ValueColumn = "Foo" }, Reference = levelWarningAggregationDefinition.Name }, "Foo"), new(levelWarningAggregationDefinition, referenceValue), new() { Title = "Bar", Values = ["Foo"], Levels = [enumHealthCardStateLevel.Warning] });
+    }
+
+    [Theory]
+    [MemberData(nameof(GetCockpitValueDisplayDataTestData_StateAggregation))]
+    public void Test_CockpitValueDisplayData_Aggregation(MockState mockState, CockpitValueDisplayData expected, params MockState[] aggregatedStates)
+    {
+        foreach (var aggregatedState in aggregatedStates)
+        {
+            _mockSupportCase.GetSupportCaseHealthcardData(default, Arg.Is(aggregatedState.StateDefinition.DatabaseInfo), Arg.Any<bool>()).Returns([aggregatedState.RawData]);
+
+            if (mockState.StateDefinition is cHealthCardStateAggregation stateAggreagtion)
+                stateAggreagtion.States.Add(aggregatedState.StateDefinition);
+        }
+
+        _mockSupportCase.GetSupportCaseHealthcardData(default, Arg.Is(mockState.StateDefinition.DatabaseInfo), Arg.Any<bool>()).Returns([mockState.RawData]);
+
+        CockpitValueDisplayData actual = _supportCaseProcessor.GetCockpitValueDisplayData(mockState.StateDefinition, default, default);
+
+        Assert.Equivalent(expected, actual);
+    }
+
+    public static IEnumerable<TheoryDataRow<MockState, CockpitValueDisplayData, MockState[]>> GetCockpitValueDisplayDataTestData_StateAggregation()
+    {
+        MockState stateOk = new(new cHealthCardStateLevel() { DatabaseInfo = new() { ValueTable = "MyAggregated", ValueColumn = "Ok" }, Warning = 43, Error = 44, IsDirectionUp = true }, 42);
+        MockState stateWarning = new(new cHealthCardStateLevel() { DatabaseInfo = new() { ValueTable = "MyAggregated", ValueColumn = "Warning" }, Warning = 42, Error = 43, IsDirectionUp = true }, 42);
+        MockState stateError = new(new cHealthCardStateLevel() { DatabaseInfo = new() { ValueTable = "MyAggregated", ValueColumn = "Error" }, Warning = 41, Error = 42, IsDirectionUp = true }, 42);
+
+        yield return (new(new cHealthCardStateAggregation() { Names = _stateTitle, IsNotTransparent = false }, null), new() { Title = "Bar", Values = ["Ø"], Levels = [enumHealthCardStateLevel.None] }, [stateOk]);
+        yield return (new(new cHealthCardStateAggregation() { Names = _stateTitle, IsNotTransparent = true }, null), new() { Title = "Bar", Values = ["Ø"], Levels = [enumHealthCardStateLevel.Ok] }, [stateOk]);
+        yield return (new(new cHealthCardStateAggregation() { Names = _stateTitle, IsNotTransparent = true }, null), new() { Title = "Bar", Values = ["Ø"], Levels = [enumHealthCardStateLevel.Warning] }, [stateOk, stateWarning]);
+        yield return (new(new cHealthCardStateAggregation() { Names = _stateTitle, IsNotTransparent = true }, null), new() { Title = "Bar", Values = ["Ø"], Levels = [enumHealthCardStateLevel.Error] }, [stateOk, stateWarning, stateError]);
+    }
+
+    public record MockState
+    {
+        public cHealthCardStateBase StateDefinition { get; set; }
+        public object? RawData { get; set; }
+
+        public MockState(cHealthCardStateBase stateDefinition, object? rawData)
+        {
+            StateDefinition = stateDefinition;
+            RawData = rawData;
+        }
+    }
+}

F4SD.Cockpit.Client.Test/Basics/Sevices/SupportCase/SupportCaseTest.cs

@@ -126,7 +126,7 @@ public class SupportCaseTest
         _supportCase.UpdateSupportCaseDataCache(relation, [dataTable]);
 
         // Assert
-        var actual = _supportCase.GetSupportCaseHealthcardData(relation, new cValueAddress() { ValueTable = tableName, ValueColumn = columnName });
+        var actual = _supportCase.GetSupportCaseHealthcardData(relation, new cValueAddress() { ValueTable = tableName, ValueColumn = columnName }, default);
 
         Assert.Equal(expected, actual);
     }
@@ -145,7 +145,7 @@ public class SupportCaseTest
             ]
         };
         // Act
-        var actual = _supportCase.GetSupportCaseHealthcardData(relation, new cValueAddress() { ValueTable = "NonExistentTable", ValueColumn = "NonExistentColumn" });
+        var actual = _supportCase.GetSupportCaseHealthcardData(relation, new cValueAddress() { ValueTable = "NonExistentTable", ValueColumn = "NonExistentColumn" }, default);
         // Assert
         Assert.Null(actual);
     }

F4SD.Cockpit.Client.Test/F4SD.Cockpit.Client.Test.csproj

@@ -5,7 +5,8 @@
     <Nullable>enable</Nullable>
     <OutputType>Exe</OutputType>
     <RootNamespace>F4SD.Cockpit.Client.Test</RootNamespace>
-    <TargetFramework>net10.0</TargetFramework>
+    <TargetFramework>net10.0-windows</TargetFramework>
+    <UseWPF>true</UseWPF>
     <!--
     To enable the Microsoft Testing Platform 'dotnet test' experience, add property:
       <TestingPlatformDotnetTestSupport>true</TestingPlatformDotnetTestSupport>
@@ -27,8 +28,11 @@
   </ItemGroup>
 
   <ItemGroup>
-    <PackageReference Include="Microsoft.NET.Test.Sdk" Version="18.0.1" />
+    <PackageReference Include="MaterialIcons" Version="1.0.3" />
+    <PackageReference Include="Microsoft.NET.Test.Sdk" Version="18.3.0" />
+    <PackageReference Include="Newtonsoft.Json" Version="13.0.3" />
     <PackageReference Include="NSubstitute" Version="5.3.0" />
+    <PackageReference Include="System.Drawing.Common" Version="10.0.3" />
     <PackageReference Include="xunit.v3" Version="3.2.2" />
     <PackageReference Include="xunit.runner.visualstudio" Version="3.1.5">
       <PrivateAssets>all</PrivateAssets>

FasdCockpitBase/F4SD-Cockpit-Client-Base.csproj

@@ -56,31 +56,31 @@
     <Reference Include="C4IT.F4SD.DisplayFormatting, Version=1.0.9509.21303, Culture=neutral, processorArchitecture=MSIL">
       <HintPath>..\packages\C4IT.F4SD.DisplayFormatting.1.0.0\lib\netstandard2.0\C4IT.F4SD.DisplayFormatting.dll</HintPath>
     </Reference>
-    <Reference Include="C4IT.F4SD.SupportCaseProtocoll, Version=1.0.9516.21165, Culture=neutral, processorArchitecture=MSIL">
-      <HintPath>..\packages\C4IT.F4SD.SupportCaseProtocoll.1.0.0\lib\netstandard2.0\C4IT.F4SD.SupportCaseProtocoll.dll</HintPath>
+    <Reference Include="C4IT.F4SD.SupportCaseProtocoll, Version=1.0.9558.28081, Culture=neutral, processorArchitecture=MSIL">
+      <HintPath>..\packages\C4IT.F4SD.SupportCaseProtocoll.1.0.1\lib\netstandard2.0\C4IT.F4SD.SupportCaseProtocoll.dll</HintPath>
     </Reference>
     <Reference Include="MaterialIcons, Version=1.0.0.0, Culture=neutral, processorArchitecture=MSIL">
       <HintPath>..\packages\MaterialIcons.1.0.3\lib\MaterialIcons.dll</HintPath>
     </Reference>
-    <Reference Include="Microsoft.Bcl.AsyncInterfaces, Version=10.0.0.2, Culture=neutral, PublicKeyToken=cc7b13ffcd2ddd51, processorArchitecture=MSIL">
-      <HintPath>..\packages\Microsoft.Bcl.AsyncInterfaces.10.0.2\lib\net462\Microsoft.Bcl.AsyncInterfaces.dll</HintPath>
+    <Reference Include="Microsoft.Bcl.AsyncInterfaces, Version=10.0.0.3, Culture=neutral, PublicKeyToken=cc7b13ffcd2ddd51, processorArchitecture=MSIL">
+      <HintPath>..\packages\Microsoft.Bcl.AsyncInterfaces.10.0.3\lib\net462\Microsoft.Bcl.AsyncInterfaces.dll</HintPath>
     </Reference>
-    <Reference Include="Microsoft.Extensions.DependencyInjection.Abstractions, Version=10.0.0.2, Culture=neutral, PublicKeyToken=adb9793829ddae60, processorArchitecture=MSIL">
-      <HintPath>..\packages\Microsoft.Extensions.DependencyInjection.Abstractions.10.0.2\lib\net462\Microsoft.Extensions.DependencyInjection.Abstractions.dll</HintPath>
+    <Reference Include="Microsoft.Extensions.DependencyInjection.Abstractions, Version=10.0.0.3, Culture=neutral, PublicKeyToken=adb9793829ddae60, processorArchitecture=MSIL">
+      <HintPath>..\packages\Microsoft.Extensions.DependencyInjection.Abstractions.10.0.3\lib\net462\Microsoft.Extensions.DependencyInjection.Abstractions.dll</HintPath>
     </Reference>
-    <Reference Include="Microsoft.Extensions.Logging.Abstractions, Version=10.0.0.2, Culture=neutral, PublicKeyToken=adb9793829ddae60, processorArchitecture=MSIL">
-      <HintPath>..\packages\Microsoft.Extensions.Logging.Abstractions.10.0.2\lib\net462\Microsoft.Extensions.Logging.Abstractions.dll</HintPath>
+    <Reference Include="Microsoft.Extensions.Logging.Abstractions, Version=10.0.0.3, Culture=neutral, PublicKeyToken=adb9793829ddae60, processorArchitecture=MSIL">
+      <HintPath>..\packages\Microsoft.Extensions.Logging.Abstractions.10.0.3\lib\net462\Microsoft.Extensions.Logging.Abstractions.dll</HintPath>
     </Reference>
     <Reference Include="Newtonsoft.Json, Version=13.0.0.0, Culture=neutral, PublicKeyToken=30ad4fe6b2a6aeed, processorArchitecture=MSIL">
-      <HintPath>..\packages\Newtonsoft.Json.13.0.4\lib\net45\Newtonsoft.Json.dll</HintPath>
+      <HintPath>..\packages\Newtonsoft.Json.13.0.3\lib\net45\Newtonsoft.Json.dll</HintPath>
     </Reference>
     <Reference Include="System" />
     <Reference Include="System.Buffers, Version=4.0.5.0, Culture=neutral, PublicKeyToken=cc7b13ffcd2ddd51, processorArchitecture=MSIL">
       <HintPath>..\packages\System.Buffers.4.6.1\lib\net462\System.Buffers.dll</HintPath>
     </Reference>
     <Reference Include="System.Core" />
-    <Reference Include="System.Diagnostics.DiagnosticSource, Version=10.0.0.2, Culture=neutral, PublicKeyToken=cc7b13ffcd2ddd51, processorArchitecture=MSIL">
-      <HintPath>..\packages\System.Diagnostics.DiagnosticSource.10.0.2\lib\net462\System.Diagnostics.DiagnosticSource.dll</HintPath>
+    <Reference Include="System.Diagnostics.DiagnosticSource, Version=10.0.0.3, Culture=neutral, PublicKeyToken=cc7b13ffcd2ddd51, processorArchitecture=MSIL">
+      <HintPath>..\packages\System.Diagnostics.DiagnosticSource.10.0.3\lib\net462\System.Diagnostics.DiagnosticSource.dll</HintPath>
     </Reference>
     <Reference Include="System.Drawing" />
     <Reference Include="System.Memory, Version=4.0.5.0, Culture=neutral, PublicKeyToken=cc7b13ffcd2ddd51, processorArchitecture=MSIL">
@@ -104,6 +104,9 @@
     <Reference Include="System.Xml" />
   </ItemGroup>
   <ItemGroup>
+    <Compile Include="..\..\C4IT FASD\_Common\C4IT.F4SD.Base.Ticket.cs">
+      <Link>Common\C4IT.F4SD.Base.Ticket.cs</Link>
+    </Compile>
     <Compile Include="..\..\C4IT FASD\_Common\C4IT.F4SD.GlobalConfig.cs">
       <Link>Common\C4IT.F4SD.GlobalConfig.cs</Link>
     </Compile>
@@ -158,10 +161,15 @@
     <Compile Include="..\Shared\SharedAssemblyInfo.cs">
       <Link>Properties\SharedAssemblyInfo.cs</Link>
     </Compile>
+    <Compile Include="Models\RemoteDesktopConnection\IRemoteDesktopClientInfo.cs" />
+    <Compile Include="Models\RemoteDesktopConnection\RemoteDesktopConnectionStatusResult.cs" />
+    <Compile Include="RemoteDesktopCommunicationBase.cs" />
     <Compile Include="ExternalToolExecutor.cs" />
     <Compile Include="F4sdCockpitCommunicationM42Base.cs" />
     <Compile Include="FasdCockpitCommunicationBase.cs" />
     <Compile Include="Models\F4sdAgentScript.cs" />
+    <Compile Include="Models\RemoteDesktopConnection\IRemoteDesktopConnectionDetails.cs" />
+    <Compile Include="Models\RemoteDesktopConnection\RemoteDesktopConnectionStatus.cs" />
     <Compile Include="Properties\AssemblyInfo.cs" />
   </ItemGroup>
   <ItemGroup>

FasdCockpitBase/FasdCockpitCommunicationBase.cs

@@ -4,6 +4,7 @@ using System.Threading;
 using System.Threading.Tasks;
 
 using C4IT.FASD.Base;
+using FasdCockpitBase;
 using FasdCockpitBase.Models;
 
 namespace C4IT.FASD.Cockpit.Communication
@@ -23,6 +24,8 @@ namespace C4IT.FASD.Cockpit.Communication
 
         public cF4sdCockpitCommunicationM42Base M42 = new cF4sdCockpitCommunicationM42Base();
 
+        public RemoteDesktopCommunicationBase RemoteDesktopManager = new RemoteDesktopCommunicationBase();
+
         public abstract bool IsDemo();
 
         public abstract bool CheckConnectionInfo();
@@ -62,18 +65,19 @@ namespace C4IT.FASD.Cockpit.Communication
         public abstract Task<cFasdApiSearchResultCollection> GetUserSearchResults(string Name, List<string> SIDs);
 
         public abstract Task<cF4sdStagedSearchResultRelationTaskId> StartGatheringRelations(IEnumerable<cFasdApiSearchResultEntry> relatedTo, CancellationToken token);
-        public abstract Task<cF4sdStagedSearchResultRelations> GetStagedRelations(Guid id, CancellationToken token);
-
-        public abstract Task<List<cF4sdApiSearchResultRelation>> GetSearchResultRelations(enumF4sdSearchResultClass resultType, List<cFasdApiSearchResultEntry> searchResults);
-
-        #region Ticketübersicht
-
-        public abstract Task<List<cF4sdApiSearchResultRelation>> GetTicketOverviewRelations(string key, bool useRoleScope, int count);
-        public abstract Task<Dictionary<string, int>> GetTicketOverviewCounts(IEnumerable<string> keys, bool useRoleScope);
-
-        #endregion
-
-        public abstract Task<cF4SDHealthCardRawData> GetHealthCardData(cF4sdHealthCardRawDataRequest requestData);
+        public abstract Task<cF4sdStagedSearchResultRelations> GetStagedRelations(Guid id, CancellationToken token);
+        public abstract Task StopGatheringRelations(Guid id, CancellationToken token);
+
+        public abstract Task<List<cF4sdApiSearchResultRelation>> GetSearchResultRelations(enumF4sdSearchResultClass resultType, List<cFasdApiSearchResultEntry> searchResults);
+
+        #region Ticketübersicht
+
+        public abstract Task<List<cF4sdApiSearchResultRelation>> GetTicketOverviewRelations(string key, bool useRoleScope, int count);
+        public abstract Task<Dictionary<string, int>> GetTicketOverviewCounts(IEnumerable<string> keys, bool useRoleScope);
+
+        #endregion
+
+        public abstract Task<cF4SDHealthCardRawData> GetHealthCardData(cF4sdHealthCardRawDataRequest requestData);
 
         public abstract Task<cF4SDHealthCardRawData> GetHealthCardData(Guid healthCardId);
 

FasdCockpitBase/Models/RemoteDesktopConnection/IRemoteDesktopClientInfo.cs

@@ -0,0 +1,6 @@
+namespace FasdCockpitBase.Models.RemoteDesktopConnection
+{
+    public interface IRemoteDesktopClientInfo
+    {
+    }
+}

FasdCockpitBase/Models/RemoteDesktopConnection/IRemoteDesktopConnectionDetails.cs

@@ -0,0 +1,6 @@
+namespace FasdCockpitBase.Models.RemoteDesktopConnection
+{
+    public interface IRemoteDesktopConnectionDetails
+    {
+    }
+}

FasdCockpitBase/Models/RemoteDesktopConnection/RemoteDesktopConnectionStatus.cs

@@ -0,0 +1,13 @@
+namespace FasdCockpitBase.Models.RemoteDesktopConnection
+{
+    public enum RemoteDesktopConnectionStatus
+    {
+        Unknown,
+        Initiated,
+        Accepted,
+        Connected,
+        Canceled,
+        Finished,
+        Error
+    }
+}

FasdCockpitBase/Models/RemoteDesktopConnection/RemoteDesktopConnectionStatusResult.cs

@@ -0,0 +1,16 @@
+using System.Collections.Generic;
+
+namespace FasdCockpitBase.Models.RemoteDesktopConnection
+{
+    public class RemoteDesktopConnectionStatusResult
+    {
+        public RemoteDesktopConnectionStatus Status { get; private set; }
+
+        public IList<string> Errors { get; set; } = new List<string>();
+
+        public RemoteDesktopConnectionStatusResult(RemoteDesktopConnectionStatus status)
+        {
+            Status = status;
+        }
+    }
+}

FasdCockpitBase/RemoteDesktopCommunicationBase.cs

@@ -0,0 +1,29 @@
+using C4IT.FASD.Base;
+using FasdCockpitBase.Models.RemoteDesktopConnection;
+using System;
+using System.Threading;
+using System.Threading.Tasks;
+
+namespace FasdCockpitBase
+{
+    public class RemoteDesktopCommunicationBase
+    {
+        public virtual Task<T> InitiateConnection<T>(IRemoteDesktopClientInfo clientInfo, bool isElevated, CancellationToken token) where T : IRemoteDesktopConnectionDetails
+            => Task.FromResult(default(T));
+
+        public virtual Task<RemoteDesktopConnectionStatusResult> GetConnectionStatus(Guid connectionId, CancellationToken token)
+            => Task.FromResult(new RemoteDesktopConnectionStatusResult(RemoteDesktopConnectionStatus.Unknown));
+
+        public virtual Task StopConnection(Guid connectionId, CancellationToken token)
+            => Task.CompletedTask;
+
+        public virtual Task<HealthInformation> GetHealth(CancellationToken token)
+            => Task.FromResult(new HealthInformation(HealthStatus.healthy));
+
+        public virtual Task<bool> IsRemoteDesktopCommunicationAvailable()
+        {
+            bool isRemoteViewerInstalled = true;
+            return Task.FromResult(isRemoteViewerInstalled);
+        }
+    }
+}

FasdCockpitBase/app.config

@@ -4,7 +4,7 @@
     <assemblyBinding xmlns="urn:schemas-microsoft-com:asm.v1">
       <dependentAssembly>
         <assemblyIdentity name="Microsoft.Extensions.Logging.Abstractions" publicKeyToken="adb9793829ddae60" culture="neutral" />
-        <bindingRedirect oldVersion="0.0.0.0-10.0.0.2" newVersion="10.0.0.2" />
+        <bindingRedirect oldVersion="0.0.0.0-10.0.0.3" newVersion="10.0.0.3" />
       </dependentAssembly>
     </assemblyBinding>
   </runtime>

FasdCockpitBase/packages.config

@@ -1,14 +1,14 @@
 <?xml version="1.0" encoding="utf-8"?>
 <packages>
   <package id="C4IT.F4SD.DisplayFormatting" version="1.0.0" targetFramework="net472" />
-  <package id="C4IT.F4SD.SupportCaseProtocoll" version="1.0.0" targetFramework="net472" />
+  <package id="C4IT.F4SD.SupportCaseProtocoll" version="1.0.1" targetFramework="net472" />
   <package id="MaterialIcons" version="1.0.3" targetFramework="net472" />
-  <package id="Microsoft.Bcl.AsyncInterfaces" version="10.0.2" targetFramework="net472" />
-  <package id="Microsoft.Extensions.DependencyInjection.Abstractions" version="10.0.2" targetFramework="net472" />
-  <package id="Microsoft.Extensions.Logging.Abstractions" version="10.0.2" targetFramework="net472" />
-  <package id="Newtonsoft.Json" version="13.0.4" targetFramework="net472" />
+  <package id="Microsoft.Bcl.AsyncInterfaces" version="10.0.3" targetFramework="net472" />
+  <package id="Microsoft.Extensions.DependencyInjection.Abstractions" version="10.0.3" targetFramework="net472" />
+  <package id="Microsoft.Extensions.Logging.Abstractions" version="10.0.3" targetFramework="net472" />
+  <package id="Newtonsoft.Json" version="13.0.3" targetFramework="net472" />
   <package id="System.Buffers" version="4.6.1" targetFramework="net472" />
-  <package id="System.Diagnostics.DiagnosticSource" version="10.0.2" targetFramework="net472" />
+  <package id="System.Diagnostics.DiagnosticSource" version="10.0.3" targetFramework="net472" />
   <package id="System.Memory" version="4.6.3" targetFramework="net472" />
   <package id="System.Numerics.Vectors" version="4.6.1" targetFramework="net472" />
   <package id="System.Runtime.CompilerServices.Unsafe" version="6.1.2" targetFramework="net472" />

FasdCockpitCommunication/F4SD-Cockpit-Client-Communication.csproj

@@ -56,7 +56,7 @@
   </PropertyGroup>
   <ItemGroup>
     <Reference Include="Newtonsoft.Json, Version=13.0.0.0, Culture=neutral, PublicKeyToken=30ad4fe6b2a6aeed, processorArchitecture=MSIL">
-      <HintPath>..\packages\Newtonsoft.Json.13.0.4\lib\net45\Newtonsoft.Json.dll</HintPath>
+      <HintPath>..\packages\Newtonsoft.Json.13.0.3\lib\net45\Newtonsoft.Json.dll</HintPath>
     </Reference>
     <Reference Include="System" />
     <Reference Include="System.Core" />
@@ -95,12 +95,15 @@
     <Compile Include="..\Shared\SharedAssemblyInfo.cs">
       <Link>Properties\SharedAssemblyInfo.cs</Link>
     </Compile>
-    <Compile Include="F4sdCockpitCommunicationM42Web.cs" />
-    <Compile Include="FasdCockpitCommunicationWeb.cs" />
-    <Compile Include="FasdCockpitMachineConfiguration.cs" />
-    <Compile Include="TicketOverview\TicketOverviewCountsResponse.cs" />
-    <Compile Include="Properties\AssemblyInfo.cs" />
-  </ItemGroup>
+    <Compile Include="RemoteDesktopCommunication\AgentRemoteDesktopCommunication.cs" />
+    <Compile Include="F4sdCockpitCommunicationM42Web.cs" />
+    <Compile Include="FasdCockpitCommunicationWeb.cs" />
+    <Compile Include="FasdCockpitMachineConfiguration.cs" />
+    <Compile Include="RemoteDesktopCommunication\AgentRemoteDesktopConnecitonDetails.cs" />
+    <Compile Include="RemoteDesktopCommunication\ApiResult.cs" />
+    <Compile Include="TicketOverview\TicketOverviewCountsResponse.cs" />
+    <Compile Include="Properties\AssemblyInfo.cs" />
+  </ItemGroup>
   <ItemGroup>
     <ProjectReference Include="..\F4SD-Logging\F4SD-Logging.csproj">
       <Project>{7793f281-b226-4e20-b6f6-5d53d70f1dc1}</Project>

FasdCockpitCommunication/FasdCockpitCommunicationWeb.cs

@@ -17,15 +17,14 @@ using C4IT.Security;
 using C4IT.FASD.Communication.Agent;
 
 using FasdCockpitBase.Models;
-using FasdCockpitCommunication;
-using FasdCockpitCommunication.TicketOverview;
+using FasdCockpitCommunication;
+using FasdCockpitCommunication.TicketOverview;
 
 using Newtonsoft.Json;
 using Newtonsoft.Json.Linq;
 
 using static C4IT.Logging.cLogManager;
-using C4IT.Configuration;
-using System.Runtime.InteropServices.WindowsRuntime;
+using FasdCockpitCommunication.RemoteDesktopCommunication;
 
 namespace C4IT.FASD.Cockpit.Communication
 {
@@ -38,6 +37,7 @@ namespace C4IT.FASD.Cockpit.Communication
         public cFasdCockpitCommunicationWeb()
         {
             M42 = new cF4sdCockpitCommunicationM42Web();
+            RemoteDesktopManager = new AgentRemoteDesktopCommunication();
         }
 
         public override bool IsDemo() => false;
@@ -73,7 +73,8 @@ namespace C4IT.FASD.Cockpit.Communication
             try
             {
                 var http = GetHttpHelper(false);
-                var result = await http.GetHttpJson($"api/CheckConnection", 15000, CancellationToken.None);
+                var _url = $"api/CheckConnection";
+                var result = await http.GetHttpJson(_url, 15000, CancellationToken.None);
 
                 if (!result.IsOk)
                 {
@@ -81,7 +82,7 @@ namespace C4IT.FASD.Cockpit.Communication
                     return output;
                 }
 
-                SaveApiResultValueJson("CheckConnection", result.Result);
+                if (Debug_apiValues) SaveApiResultValueJson("CheckConnection", result.Result, _url);
                 var connectionResult = JsonConvert.DeserializeObject<cFasdApiConnectionInfo>(result.Result);
                 output.ApiConnectionInfo = connectionResult;
                 var assembly = Assembly.GetExecutingAssembly();
@@ -139,7 +140,7 @@ namespace C4IT.FASD.Cockpit.Communication
 
         public static cOneTimePW GetOneTimePw() => new cOneTimePW("OneTimePw", cSecurePassword.Instance);
 
-        public cHttpHelper GetHttpHelper(bool useToken)
+        public static cHttpHelper GetHttpHelper(bool useToken)
         {
             try
             {
@@ -171,7 +172,7 @@ namespace C4IT.FASD.Cockpit.Communication
 
                 if (result.IsOk)
                 {
-                    SaveApiResultValue("Logon-GetUserIdByAccount", result.Result, "json");
+                    if (Debug_apiValues) SaveApiResultValue("Logon-GetUserIdByAccount", result.Result, "json");
                     output = JsonConvert.DeserializeObject<Guid>(result.Result);
                 }
             }
@@ -200,7 +201,7 @@ namespace C4IT.FASD.Cockpit.Communication
 
                 if (result.IsOk)
                 {
-                    if (Debug_apiValues) SaveApiResultValueJson("Logon-Logon", result.Result);
+                    if (Debug_apiValues) SaveApiResultValueJson("Logon-Logon", result.Result, _url);
                     var _retVal = JsonConvert.DeserializeObject<cF4sdUserInfo>(result.Result);
                     return _retVal;
                 }
@@ -234,11 +235,12 @@ namespace C4IT.FASD.Cockpit.Communication
             {
                 var _payLoad = JsonConvert.SerializeObject(Token);
                 var http = GetHttpHelper(true);
-                var apiAccessInfo = await http.PostJsonAsync($"api/Logon/RegisterExternalToken", _payLoad, 14000, System.Threading.CancellationToken.None);
+                var _url = $"api/Logon/RegisterExternalToken";
+                var apiAccessInfo = await http.PostJsonAsync(_url, _payLoad, 14000, System.Threading.CancellationToken.None);
                 if (apiAccessInfo.IsOk)
                 {
                     var _str = apiAccessInfo.Result;
-                    if (Debug_apiValues) SaveApiResultValueJson("Logon-RegisterExternalToken", _str);
+                    if (Debug_apiValues) SaveApiResultValueJson("Logon-RegisterExternalToken", _str, _url);
                     var RetVal = JsonConvert.DeserializeObject<cF4SdUserInfoChange>(_str);
                     return RetVal;
                 }
@@ -271,9 +273,11 @@ namespace C4IT.FASD.Cockpit.Communication
             try
             {
                 var http = GetHttpHelper(true);
-                var result = await http.GetHttpJson($"api/Logon/GetAdditionalUserInfo?AccountType={Type}", 5000, CancellationToken.None);
+                var _url = $"api/Logon/GetAdditionalUserInfo?AccountType={Type}";
+                var result = await http.GetHttpJson(_url, 5000, CancellationToken.None);
                 if (result.IsOk)
                 {
+                    if (Debug_apiValues) SaveApiResultValueJson("Logon-GetAdditionalUserInfo", result.Result, _url);
                     var _retVal = JsonConvert.DeserializeObject<cF4SDAdditionalUserInfo>(result.Result);
                     return _retVal;
                 }
@@ -307,17 +311,17 @@ namespace C4IT.FASD.Cockpit.Communication
             try
             {
                 var http = GetHttpHelper(false);
-                var result = await http.GetHttpJson("api/F4SDAnalytics/GetF4SDAnalyticsState", 2000, CancellationToken.None);
+                var _url = "api/F4SDAnalytics/GetF4SDAnalyticsState";
+                var result = await http.GetHttpJson(_url, 2000, CancellationToken.None);
 
                 if (result.IsOk)
                 {
-                    if (Debug_apiValues) SaveApiResultValueJson("F4SDAnalytics-GetF4SDAnalyticsState", result.Result);
+                    if (Debug_apiValues) SaveApiResultValueJson("F4SDAnalytics-GetF4SDAnalyticsState", result.Result, _url);
                     output = JsonConvert.DeserializeObject<bool>(result.Result);
                 }
                 else
                 {
                     apiError = (int)result.Status;
-                    await CheckConnectionStatus?.Invoke();
                 }
 
             }
@@ -353,7 +357,6 @@ namespace C4IT.FASD.Cockpit.Communication
                 if (!result.IsOk)
                 {
                     apiError = (int)result.Status;
-                    await CheckConnectionStatus?.Invoke();
                 }
 
                 return result.IsOk;
@@ -391,7 +394,6 @@ namespace C4IT.FASD.Cockpit.Communication
                 if (!result.IsOk)
                 {
                     apiError = (int)result.Status;
-                    await CheckConnectionStatus?.Invoke();
                 }
             }
             catch (Exception E)
@@ -576,7 +578,7 @@ namespace C4IT.FASD.Cockpit.Communication
             try
             {
                 var http = GetHttpHelper(false);
-                
+
                 var result = await http.GetHttpJson("api/CheckCollectorStatus", 15000, CancellationToken.None);
 
                 if (!result.IsOk)
@@ -617,7 +619,6 @@ namespace C4IT.FASD.Cockpit.Communication
                 if (!result.IsOk)
                 {
                     apiError = (int)result.Status;
-                    await CheckConnectionStatus?.Invoke();
                     return null;
                 }
 
@@ -629,7 +630,6 @@ namespace C4IT.FASD.Cockpit.Communication
             catch (Exception E)
             {
                 apiError = E.HResult;
-                await CheckConnectionStatus?.Invoke();
                 LogException(E);
             }
             finally
@@ -875,6 +875,8 @@ namespace C4IT.FASD.Cockpit.Communication
 
         public override async Task<cFasdApiSearchResultCollection> GetUserSearchResults(string Name, List<string> SIDs)
         {
+            const string ApiName = "SearchUserByNameAndSids";
+
             var CM = MethodBase.GetCurrentMethod();
             LogMethodBegin(CM);
 
@@ -895,7 +897,7 @@ namespace C4IT.FASD.Cockpit.Communication
 
                 strSids = HttpUtility.UrlEncode(strSids);
 
-                var strUrl = $"api/SearchUserByNameAndSids?Name={_Name}&SIDs={strSids}";
+                var strUrl = $"api/{ApiName}?Name={_Name}&SIDs={strSids}";
 
                 var http = GetHttpHelper(true);
                 var result = await http.GetHttpJson(strUrl, 10000, System.Threading.CancellationToken.None);
@@ -907,7 +909,7 @@ namespace C4IT.FASD.Cockpit.Communication
                     return null;
                 }
 
-                if (Debug_apiValues) SaveApiResultValueJson("SearchUserByNameAndSids", result.Result, strUrl);
+                if (Debug_apiValues) SaveApiResultValueJson(ApiName, result.Result, strUrl);
                 var deserializedObject = JsonConvert.DeserializeObject<cFasdApiSearchResultCollection>(result.Result);
 
                 return deserializedObject;
@@ -919,7 +921,7 @@ namespace C4IT.FASD.Cockpit.Communication
             }
             finally
             {
-                if (Debug_apiTiming) SaveApiTimingEntry("SearchUserByNameAndSids", timeStart, apiError);
+                if (Debug_apiTiming) SaveApiTimingEntry(ApiName, timeStart, apiError);
                 LogMethodEnd(CM);
             }
 
@@ -959,6 +961,9 @@ namespace C4IT.FASD.Cockpit.Communication
 
         public override async Task<cF4sdStagedSearchResultRelationTaskId> StartGatheringRelations(IEnumerable<cFasdApiSearchResultEntry> relatedTo, CancellationToken token)
         {
+            const string ApiName = "StagedSearchRelations";
+            const string LogName = ApiName + "_Start";
+
             var CM = MethodBase.GetCurrentMethod();
             LogMethodBegin(CM);
 
@@ -967,7 +972,7 @@ namespace C4IT.FASD.Cockpit.Communication
 
             try
             {
-                string url = $"api/StagedSearchRelations?age={cF4SDCockpitXmlConfig.Instance.HealthCardConfig.SearchResultAge}";
+                string url = $"api/{ApiName}?age={cF4SDCockpitXmlConfig.Instance.HealthCardConfig.SearchResultAge}";
                 string json = JsonConvert.SerializeObject(relatedTo);
                 var http = GetHttpHelper(true);
                 var result = await http.PostJsonAsync(url, json, 5_000, token);
@@ -979,6 +984,7 @@ namespace C4IT.FASD.Cockpit.Communication
                     return null;
                 }
 
+                if (Debug_apiValues) SaveApiResultValueJson(LogName, result.Result, url);
                 return JsonConvert.DeserializeObject<cF4sdStagedSearchResultRelationTaskId>(result.Result);
             }
             catch (Exception ex)
@@ -989,7 +995,7 @@ namespace C4IT.FASD.Cockpit.Communication
             }
             finally
             {
-                if (Debug_apiTiming) SaveApiTimingEntry("StagedSearchRelationsStart", timeStart, apiError);
+                if (Debug_apiTiming) SaveApiTimingEntry(LogName, timeStart, apiError);
                 LogMethodEnd(CM);
             }
             return null;
@@ -997,6 +1003,9 @@ namespace C4IT.FASD.Cockpit.Communication
 
         public override async Task<cF4sdStagedSearchResultRelations> GetStagedRelations(Guid id, CancellationToken token)
         {
+            const string ApiName = "StagedSearchRelations";
+            const string LogName = ApiName + "_Get";
+
             var CM = MethodBase.GetCurrentMethod();
             LogMethodBegin(CM);
 
@@ -1005,7 +1014,7 @@ namespace C4IT.FASD.Cockpit.Communication
 
             try
             {
-                string url = $"api/StagedSearchRelations/{id}";
+                string url = $"api/{ApiName}/{id}";
                 var http = GetHttpHelper(true);
                 var result = await http.GetHttpJson(url, 25_000, token, true);
 
@@ -1016,6 +1025,7 @@ namespace C4IT.FASD.Cockpit.Communication
                     return null;
                 }
 
+                if (Debug_apiValues) SaveApiResultValueJson(LogName, result.Result, url);
                 return JsonConvert.DeserializeObject<cF4sdStagedSearchResultRelations>(result.Result);
             }
             catch (Exception ex)
@@ -1026,14 +1036,17 @@ namespace C4IT.FASD.Cockpit.Communication
             }
             finally
             {
-                if (Debug_apiTiming) SaveApiTimingEntry("StagedSearchRelationsStart", timeStart, apiError);
+                if (Debug_apiTiming) SaveApiTimingEntry(LogName, timeStart, apiError);
                 LogMethodEnd(CM);
             }
             return null;
         }
 
-        private async Task<cF4sdStagedSearchResultRelations> GetRelationResults(Guid relationTaskId, CancellationToken token)
+        public override async Task StopGatheringRelations(Guid id, CancellationToken token)
         {
+            const string ApiName = "StagedSearchRelations";
+            const string LogName = ApiName + "_Stop";
+
             var CM = MethodBase.GetCurrentMethod();
             LogMethodBegin(CM);
 
@@ -1042,18 +1055,21 @@ namespace C4IT.FASD.Cockpit.Communication
 
             try
             {
-                string url = $"api/StagedSearchRelations/{relationTaskId}";
+                string url = $"api/{ApiName}/{id}/stop";
                 var http = GetHttpHelper(true);
-                var result = await http.GetHttpJson(url, 5_000, token, true);
+                var result = await http.GetHttpJson(url, 5_000, token);
 
                 if (!result.IsOk)
                 {
                     apiError = (int)result.Status;
-                    await CheckConnectionStatus?.Invoke();
-                    return null;
+                    if (!token.IsCancellationRequested)
+                        await CheckConnectionStatus?.Invoke();
                 }
-
-                return JsonConvert.DeserializeObject<cF4sdStagedSearchResultRelations>(result.Result);
+            }
+            catch (TaskCanceledException E) when (token.IsCancellationRequested)
+            {
+                apiError = E.HResult;
+                LogEntry($"{LogName} was cancelled by token.", LogLevels.Debug);
             }
             catch (Exception ex)
             {
@@ -1063,10 +1079,9 @@ namespace C4IT.FASD.Cockpit.Communication
             }
             finally
             {
-                if (Debug_apiTiming) SaveApiTimingEntry("StagedSearchRelations", timeStart, apiError);
+                if (Debug_apiTiming) SaveApiTimingEntry(LogName, timeStart, apiError);
                 LogMethodEnd(CM);
             }
-            return null;
         }
 
         public override async Task<List<cF4sdApiSearchResultRelation>> GetSearchResultRelations(enumF4sdSearchResultClass resultType, List<cFasdApiSearchResultEntry> searchResults)
@@ -1101,7 +1116,7 @@ namespace C4IT.FASD.Cockpit.Communication
                 TimeSpan getRelationsDelay = TimeSpan.FromMilliseconds(500);
                 for (int i = 0; i < maxRetryCount; i++)
                 {
-                    var relations = await GetRelationResults(relationTaskId.Id, CancellationToken.None).ConfigureAwait(false);
+                    var relations = await GetStagedRelations(relationTaskId.Id, CancellationToken.None).ConfigureAwait(false);
                     output.AddRange(relations?.Relations);
 
                     if (relations.IsComplete)
@@ -1127,131 +1142,131 @@ namespace C4IT.FASD.Cockpit.Communication
                 LogMethodEnd(CM);
             }
 
-            return output;
-        }
-
-        #region Ticketübersicht
-
-        public override async Task<Dictionary<string, int>> GetTicketOverviewCounts(IEnumerable<string> keys, bool useRoleScope)
-        {
-            var CM = MethodBase.GetCurrentMethod();
-            LogMethodBegin(CM);
-
-            var apiError = 0;
-            var timeStart = DateTime.UtcNow;
-
-            try
-            {
-                var normalizedKeys = (keys ?? Enumerable.Empty<string>())
-                    .Where(k => !string.IsNullOrWhiteSpace(k))
-                    .Distinct(StringComparer.OrdinalIgnoreCase)
-                    .ToList();
-
-                var http = GetHttpHelper(true);
-                var scope = useRoleScope ? "role" : "personal";
-                var urlBuilder = new StringBuilder($"api/TicketOverview/GetCounts?scope={scope}");
-
-                if (normalizedKeys.Count > 0)
-                {
-                    var joinedKeys = HttpUtility.UrlEncode(string.Join(",", normalizedKeys));
-                    urlBuilder.Append($"&keys={joinedKeys}");
-                }
-
-                var url = urlBuilder.ToString();
-                var result = await http.GetHttpJson(url, 15000, CancellationToken.None);
-
-                if (!result.IsOk)
-                {
-                    apiError = (int)result.Status;
-                    if (CheckConnectionStatus != null)
-                        await CheckConnectionStatus.Invoke();
-
-                    LogEntry($"Error on requesting ticket overview counts ({scope}). Status: {result.Status}", LogLevels.Warning);
-                    return new Dictionary<string, int>(StringComparer.OrdinalIgnoreCase);
-                }
-
-                if (Debug_apiValues) SaveApiResultValueJson("TicketOverview.GetCounts", result.Result, url);
-
-                var response = JsonConvert.DeserializeObject<TicketOverviewCountsResponse>(result.Result);
-                return response?.ToDictionary(normalizedKeys) ?? new Dictionary<string, int>(StringComparer.OrdinalIgnoreCase);
-            }
-            catch (Exception E)
-            {
-                apiError = E.HResult;
-                if (CheckConnectionStatus != null)
-                    await CheckConnectionStatus.Invoke();
-
-                LogException(E);
-            }
-            finally
-            {
-                if (Debug_apiTiming) SaveApiTimingEntry("TicketOverview.GetCounts", timeStart, apiError);
-                LogMethodEnd(CM);
-            }
-
-            return new Dictionary<string, int>(StringComparer.OrdinalIgnoreCase);
-        }
-
-        public override async Task<List<cF4sdApiSearchResultRelation>> GetTicketOverviewRelations(string key, bool useRoleScope, int count)
-        {
-            var CM = MethodBase.GetCurrentMethod();
-            LogMethodBegin(CM);
-
-            var apiError = 0;
-            var timeStart = DateTime.UtcNow;
-            var output = new List<cF4sdApiSearchResultRelation>();
-
-            try
-            {
-                if (string.IsNullOrWhiteSpace(key))
-                    return output;
-
-                var http = GetHttpHelper(true);
-                var scope = useRoleScope ? "role" : "personal";
-                var safeKey = HttpUtility.UrlEncode(key);
-                var url = $"api/TicketOverview/GetRelations?key={safeKey}&scope={scope}&count={Math.Max(0, count)}";
-
-                var result = await http.GetHttpJson(url, 20000, CancellationToken.None);
-
-                if (!result.IsOk)
-                {
-                    apiError = (int)result.Status;
-                    if (CheckConnectionStatus != null)
-                        await CheckConnectionStatus.Invoke();
-
-                    LogEntry($"Error on requesting ticket overview relations for '{key}' ({scope}). Status: {result.Status}", LogLevels.Warning);
-                    return output;
-                }
-
-                if (Debug_apiValues) SaveApiResultValueJson("TicketOverview.GetRelations", result.Result, url);
-
-                var relations = JsonConvert.DeserializeObject<List<cF4sdApiSearchResultRelation>>(result.Result);
-                if (relations != null)
-                    output = relations;
-            }
-            catch (Exception E)
-            {
-                apiError = E.HResult;
-                if (CheckConnectionStatus != null)
-                    await CheckConnectionStatus.Invoke();
-
-                LogException(E);
-            }
-            finally
-            {
-                if (Debug_apiTiming) SaveApiTimingEntry("TicketOverview.GetRelations", timeStart, apiError);
-                LogMethodEnd(CM);
-            }
-
-            return output;
-        }
-
-        #endregion
-
-        public override async Task<cF4SDHealthCardRawData> GetHealthCardData(cF4sdHealthCardRawDataRequest requestData)
-        {
-            var CM = MethodBase.GetCurrentMethod();
-            LogMethodBegin(CM);
+            return output;
+        }
+
+        #region Ticketübersicht
+
+        public override async Task<Dictionary<string, int>> GetTicketOverviewCounts(IEnumerable<string> keys, bool useRoleScope)
+        {
+            var CM = MethodBase.GetCurrentMethod();
+            LogMethodBegin(CM);
+
+            var apiError = 0;
+            var timeStart = DateTime.UtcNow;
+
+            try
+            {
+                var normalizedKeys = (keys ?? Enumerable.Empty<string>())
+                    .Where(k => !string.IsNullOrWhiteSpace(k))
+                    .Distinct(StringComparer.OrdinalIgnoreCase)
+                    .ToList();
+
+                var http = GetHttpHelper(true);
+                var scope = useRoleScope ? "role" : "personal";
+                var urlBuilder = new StringBuilder($"api/TicketOverview/GetCounts?scope={scope}");
+
+                if (normalizedKeys.Count > 0)
+                {
+                    var joinedKeys = HttpUtility.UrlEncode(string.Join(",", normalizedKeys));
+                    urlBuilder.Append($"&keys={joinedKeys}");
+                }
+
+                var url = urlBuilder.ToString();
+                var result = await http.GetHttpJson(url, 15000, CancellationToken.None);
+
+                if (!result.IsOk)
+                {
+                    apiError = (int)result.Status;
+                    if (CheckConnectionStatus != null)
+                        await CheckConnectionStatus.Invoke();
+
+                    LogEntry($"Error on requesting ticket overview counts ({scope}). Status: {result.Status}", LogLevels.Warning);
+                    return new Dictionary<string, int>(StringComparer.OrdinalIgnoreCase);
+                }
+
+                if (Debug_apiValues) SaveApiResultValueJson("TicketOverview.GetCounts", result.Result, url);
+
+                var response = JsonConvert.DeserializeObject<TicketOverviewCountsResponse>(result.Result);
+                return response?.ToDictionary(normalizedKeys) ?? new Dictionary<string, int>(StringComparer.OrdinalIgnoreCase);
+            }
+            catch (Exception E)
+            {
+                apiError = E.HResult;
+                if (CheckConnectionStatus != null)
+                    await CheckConnectionStatus.Invoke();
+
+                LogException(E);
+            }
+            finally
+            {
+                if (Debug_apiTiming) SaveApiTimingEntry("TicketOverview.GetCounts", timeStart, apiError);
+                LogMethodEnd(CM);
+            }
+
+            return new Dictionary<string, int>(StringComparer.OrdinalIgnoreCase);
+        }
+
+        public override async Task<List<cF4sdApiSearchResultRelation>> GetTicketOverviewRelations(string key, bool useRoleScope, int count)
+        {
+            var CM = MethodBase.GetCurrentMethod();
+            LogMethodBegin(CM);
+
+            var apiError = 0;
+            var timeStart = DateTime.UtcNow;
+            var output = new List<cF4sdApiSearchResultRelation>();
+
+            try
+            {
+                if (string.IsNullOrWhiteSpace(key))
+                    return output;
+
+                var http = GetHttpHelper(true);
+                var scope = useRoleScope ? "role" : "personal";
+                var safeKey = HttpUtility.UrlEncode(key);
+                var url = $"api/TicketOverview/GetRelations?key={safeKey}&scope={scope}&count={Math.Max(0, count)}";
+
+                var result = await http.GetHttpJson(url, 20000, CancellationToken.None);
+
+                if (!result.IsOk)
+                {
+                    apiError = (int)result.Status;
+                    if (CheckConnectionStatus != null)
+                        await CheckConnectionStatus.Invoke();
+
+                    LogEntry($"Error on requesting ticket overview relations for '{key}' ({scope}). Status: {result.Status}", LogLevels.Warning);
+                    return output;
+                }
+
+                if (Debug_apiValues) SaveApiResultValueJson("TicketOverview.GetRelations", result.Result, url);
+
+                var relations = JsonConvert.DeserializeObject<List<cF4sdApiSearchResultRelation>>(result.Result);
+                if (relations != null)
+                    output = relations;
+            }
+            catch (Exception E)
+            {
+                apiError = E.HResult;
+                if (CheckConnectionStatus != null)
+                    await CheckConnectionStatus.Invoke();
+
+                LogException(E);
+            }
+            finally
+            {
+                if (Debug_apiTiming) SaveApiTimingEntry("TicketOverview.GetRelations", timeStart, apiError);
+                LogMethodEnd(CM);
+            }
+
+            return output;
+        }
+
+        #endregion
+
+        public override async Task<cF4SDHealthCardRawData> GetHealthCardData(cF4sdHealthCardRawDataRequest requestData)
+        {
+            var CM = MethodBase.GetCurrentMethod();
+            LogMethodBegin(CM);
 
             var apiError = 0;
             var timeStart = DateTime.UtcNow;
@@ -1546,7 +1561,8 @@ namespace C4IT.FASD.Cockpit.Communication
             try
             {
                 var http = GetHttpHelper(false);
-                var apiAccessInfo = await http.GetHttpJson($"api/GetAgentApiConfiguration", 10000, System.Threading.CancellationToken.None);
+                var _url = $"api/GetAgentApiConfiguration";
+                var apiAccessInfo = await http.GetHttpJson(_url, 10000, System.Threading.CancellationToken.None);
 
                 if (!apiAccessInfo.IsOk)
                 {
@@ -1554,7 +1570,7 @@ namespace C4IT.FASD.Cockpit.Communication
                     return false;
                 }
 
-                if (Debug_apiValues) SaveApiResultValueJson("GetAgentApiConfiguration", apiAccessInfo.Result);
+                if (Debug_apiValues) SaveApiResultValueJson("GetAgentApiConfiguration", apiAccessInfo.Result, _url);
                 var apiConfiguration = JsonConvert.DeserializeObject<cAgentApiConfiguration>(apiAccessInfo.Result);
                 if (apiConfiguration != null)
                     apiConfiguration.ClientSecret = cSecurePassword.Instance.Decode(apiConfiguration.ClientSecret);
@@ -1570,7 +1586,6 @@ namespace C4IT.FASD.Cockpit.Communication
             catch (Exception E)
             {
                 apiError = E.HResult;
-                await CheckConnectionStatus?.Invoke();
                 LogException(E);
             }
             finally
@@ -1593,7 +1608,8 @@ namespace C4IT.FASD.Cockpit.Communication
             try
             {
                 var http = GetHttpHelper(true);
-                var cockpitconfigResult = await http.GetHttpJson($"api/GetCockpitConfiguration", 10000, System.Threading.CancellationToken.None);
+                var _url = $"api/GetCockpitConfiguration";
+                var cockpitconfigResult = await http.GetHttpJson(_url, 10000, System.Threading.CancellationToken.None);
 
                 if (!cockpitconfigResult.IsOk)
                 {
@@ -1601,7 +1617,7 @@ namespace C4IT.FASD.Cockpit.Communication
                     return false;
                 }
 
-                if (Debug_apiValues) SaveApiResultValueJson("GetCockpitConfiguration", cockpitconfigResult.Result);
+                if (Debug_apiValues) SaveApiResultValueJson("GetCockpitConfiguration", cockpitconfigResult.Result, _url);
                 var Configuration = JsonConvert.DeserializeObject<cCockpitConfiguration>(cockpitconfigResult.Result);
                 if (Configuration?.agentApiConfiguration?.ClientSecret != null)
                     Configuration.agentApiConfiguration.ClientSecret = cSecurePassword.Instance.Decode(Configuration.agentApiConfiguration.ClientSecret);
@@ -1616,7 +1632,6 @@ namespace C4IT.FASD.Cockpit.Communication
             catch (Exception E)
             {
                 apiError = E.HResult;
-                await CheckConnectionStatus?.Invoke();
                 LogException(E);
             }
             finally
@@ -1639,7 +1654,8 @@ namespace C4IT.FASD.Cockpit.Communication
             try
             {
                 var http = GetHttpHelper(false);
-                var result = await http.GetHttpJson("api/QuickAction/GetQuickActionList", 15000, CancellationToken.None);
+                var _url = "api/QuickAction/GetQuickActionList";
+                var result = await http.GetHttpJson(_url, 15000, CancellationToken.None);
 
                 if (!result.IsOk)
                 {
@@ -1652,6 +1668,7 @@ namespace C4IT.FASD.Cockpit.Communication
                 }
                 if (result.Result is string jsonString && !string.IsNullOrWhiteSpace(jsonString))
                 {
+                    if (Debug_apiValues) SaveApiResultValueJson("GetQuickActionsOfServer", result.Result, _url);
                     return JsonConvert.DeserializeObject<List<string>>(result.Result);
                 }
             }
@@ -2041,10 +2058,17 @@ namespace C4IT.FASD.Cockpit.Communication
 
         private void SaveApiResultValueJson(string ApiName, string json, string comment = null)
         {
-            List<string> comments = null;
-            if (comment != null)
-                comments = new List<string>() { comment };
-            SaveApiResultValueJson(ApiName, json, comments);
+            try
+            {
+                List<string> comments = null;
+                if (comment != null)
+                    comments = new List<string>() { comment };
+                SaveApiResultValueJson(ApiName, json, comments);
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+            }
         }
 
         private void SaveApiResultValueJson(string ApiName, string json, List<string> comment)
@@ -2157,6 +2181,6 @@ namespace C4IT.FASD.Cockpit.Communication
 
             return null;
         }
-        
+
     }
 }

FasdCockpitCommunication/RemoteDesktopCommunication/AgentRemoteDesktopCommunication.cs

@@ -0,0 +1,116 @@
+using C4IT.FASD.Base;
+using C4IT.FASD.Cockpit.Communication;
+using C4IT.FASD.Communication.Agent;
+using C4IT.HTTP;
+using FasdCockpitBase;
+using FasdCockpitBase.Models.RemoteDesktopConnection;
+using Newtonsoft.Json;
+using System;
+using System.Net.Http;
+using System.Threading;
+using System.Threading.Tasks;
+
+namespace FasdCockpitCommunication.RemoteDesktopCommunication
+{
+    internal class AgentRemoteDesktopCommunication : RemoteDesktopCommunicationBase
+    {
+        private readonly HttpClient _httpClient = new HttpClient();
+
+        public AgentRemoteDesktopCommunication()
+        {
+            _httpClient.BaseAddress = new Uri(cFasdCockpitMachineConfiguration.Instance.ServerUrl);
+        }
+
+        public override async Task<T> InitiateConnection<T>(IRemoteDesktopClientInfo clientInfo, bool isElevated, CancellationToken token)
+        {
+            cHttpHelper httpHelper = cFasdCockpitCommunicationWeb.GetHttpHelper(false);
+            string json = JsonConvert.SerializeObject(clientInfo);
+            string path = "api/RemoteDesktop/Initiate";
+
+            if (isElevated)
+                path += "?isElevated=true";
+
+            cHttpResult result = await httpHelper.PostJsonAsync(path, json, 30_000, token);
+            return JsonConvert.DeserializeObject<T>(result.Result);
+        }
+
+        public override async Task<RemoteDesktopConnectionStatusResult> GetConnectionStatus(Guid connectionId, CancellationToken token)
+        {
+            cHttpHelper http = cFasdCockpitCommunicationWeb.GetHttpHelper(false);
+            string path = $"api/RemoteDesktop/{connectionId}/Status";
+            cHttpResult result = await http.GetHttpJson(path, 15_000, token, true);
+
+            if (!result.IsOk)
+                return new RemoteDesktopConnectionStatusResult(RemoteDesktopConnectionStatus.Unknown);
+
+            AgentRemoteConnectionStatusDto connectionStatus = JsonConvert.DeserializeObject<AgentRemoteConnectionStatusDto>(result.Result);
+            return GetGeneralConnectionStatus(connectionStatus);
+        }
+
+        private RemoteDesktopConnectionStatusResult GetGeneralConnectionStatus(AgentRemoteConnectionStatusDto connectionStatus)
+        {
+            switch (connectionStatus.Status)
+            {
+                case AgentRemoteConnectionStatus.New:
+                    return new RemoteDesktopConnectionStatusResult(RemoteDesktopConnectionStatus.Initiated);
+                case AgentRemoteConnectionStatus.Accepted:
+                    return new RemoteDesktopConnectionStatusResult(RemoteDesktopConnectionStatus.Accepted);
+                case AgentRemoteConnectionStatus.DisconnectedByHelpdesk:
+                    return new RemoteDesktopConnectionStatusResult(RemoteDesktopConnectionStatus.Finished);
+                case AgentRemoteConnectionStatus.DisconnectedByClient:
+                case AgentRemoteConnectionStatus.Failed:
+                    return new RemoteDesktopConnectionStatusResult(RemoteDesktopConnectionStatus.Canceled);
+                case AgentRemoteConnectionStatus.Unknown:
+                default:
+                    return new RemoteDesktopConnectionStatusResult(RemoteDesktopConnectionStatus.Unknown);
+            }
+        }
+
+        public override async Task StopConnection(Guid connectionId, CancellationToken token)
+        {
+            cHttpHelper http = cFasdCockpitCommunicationWeb.GetHttpHelper(false);
+            string path = $"api/RemoteDesktop/{connectionId}/Stop";
+            await http.DeleteAsync(path, 15_000, token, true);
+        }
+
+        public override async Task<HealthInformation> GetHealth(CancellationToken token)
+        {
+            cHttpHelper http = cFasdCockpitCommunicationWeb.GetHttpHelper(false);
+            string path = $"api/RemoteDesktop/health";
+            cHttpResult result = await http.GetHttpJson(path, 10_000, token, true);
+
+            if (!result.IsOk)
+                return new HealthInformation(HealthStatus.unhealthy);
+
+            return JsonConvert.DeserializeObject<HealthInformation>(result.Result);
+        }
+
+        public override async Task<bool> IsRemoteDesktopCommunicationAvailable()
+        {
+            cHttpHelper http = cFasdCockpitCommunicationWeb.GetHttpHelper(false);
+            string path = $"api/RemoteDesktop/IsActive";
+            cHttpResult result = await http.GetHttpJson(path, 5_000, CancellationToken.None, false);
+
+            if (!result.IsOk)
+                return false;
+
+            bool isRemoteViewerActive = JsonConvert.DeserializeObject<bool>(result.Result); ;
+            if (!isRemoteViewerActive)
+                return false;
+
+            return await base.IsRemoteDesktopCommunicationAvailable();
+        }
+    }
+
+    public class AgentRemoteClientInfo : IRemoteDesktopClientInfo
+    {
+        [JsonProperty("orgCode")]
+        public int OrganisationCode { get; set; }
+
+        [JsonProperty("deviceCode")]
+        public int DeviceCode { get; set; }
+
+        [JsonProperty("accountCode")]
+        public int AccountCode { get; set; }
+    }
+}

FasdCockpitCommunication/RemoteDesktopCommunication/AgentRemoteDesktopConnecitonDetails.cs

@@ -0,0 +1,18 @@
+using FasdCockpitBase.Models.RemoteDesktopConnection;
+using Newtonsoft.Json;
+using System;
+
+namespace FasdCockpitCommunication.RemoteDesktopCommunication
+{
+    public class AgentRemoteDesktopConnecitonDetails : ApiResult, IRemoteDesktopConnectionDetails
+    {
+        [JsonProperty("connectionId")]
+        public Guid ConnectionId { get; set; }
+
+        [JsonProperty("phoenixServiceUrl")]
+        public Uri PhoenixServiceUrl { get; set; }
+
+        [JsonProperty("secret")]
+        public string Secret { get; set; }
+    }
+}

FasdCockpitCommunication/RemoteDesktopCommunication/ApiResult.cs

@@ -0,0 +1,20 @@
+using Newtonsoft.Json;
+using System.Collections.Generic;
+
+namespace FasdCockpitCommunication.RemoteDesktopCommunication
+{
+    public class ApiResult
+    {
+        [JsonProperty("errors")]
+        public IList<ApiError> Errors { get; set; }
+    }
+
+    public class ApiError
+    {
+        [JsonProperty("code")]
+        public string Code { get; set; }
+
+        [JsonProperty("message")]
+        public string Message { get; set; }
+    }
+}

FasdCockpitCommunication/app.config

@@ -4,7 +4,7 @@
     <assemblyBinding xmlns="urn:schemas-microsoft-com:asm.v1">
       <dependentAssembly>
         <assemblyIdentity name="Microsoft.Extensions.Logging.Abstractions" publicKeyToken="adb9793829ddae60" culture="neutral" />
-        <bindingRedirect oldVersion="0.0.0.0-10.0.0.2" newVersion="10.0.0.2" />
+        <bindingRedirect oldVersion="0.0.0.0-10.0.0.3" newVersion="10.0.0.3" />
       </dependentAssembly>
     </assemblyBinding>
   </runtime>

FasdCockpitCommunication/packages.config

@@ -1,4 +1,4 @@
 <?xml version="1.0" encoding="utf-8"?>
 <packages>
-  <package id="Newtonsoft.Json" version="13.0.4" targetFramework="net472" />
+  <package id="Newtonsoft.Json" version="13.0.3" targetFramework="net472" />
 </packages>

FasdCockpitCommunicationDemo/Config/F4SD-QuickAction-Configuration.xml

@@ -54,7 +54,7 @@
         param(
         $ComputerName = "",
         $AI_Prompt = "how can this be fixed? Answer in german",
-        $AI_Key = "AIzaSyCotStXy-4lkxCc5ii4NtQEG-jJM6Cnzkc"
+        $AI_Key = "AIzaSyBhXz8EU0jTyaZ4e_CLJB5mn7SMPjlJrSw"
         )
         $ServerAddress = $env:COMPUTERNAME
         $ServerPort = 7000
@@ -70,22 +70,22 @@
 
         # get the execution directory
         $dirExe = $PSScriptRoot
-        if (-not (Test-Path -Path "$dirExe\Phoenix.Viewer\Phoenix.Viewer.exe" -PathType Leaf))
+        if (-not (Test-Path -Path "$env:ProgramFiles\EgoMind\Phoenix\Viewer\Phoenix.Viewer.exe" -PathType Leaf))
         {
         $dirExe = (Get-Location).Path
         $dirExe = "$dirExe\PhoenixDemo"
         }
-        if (-not (Test-Path -Path "$dirExe\Phoenix.Viewer\Phoenix.Viewer.exe" -PathType Leaf))
+        if (-not (Test-Path -Path "$env:ProgramFiles\EgoMind\Phoenix\Viewer\Phoenix.Viewer.exe" -PathType Leaf))
         {
         exit(1)
         }
 
         # save server address to config file
-        $jsonConfig = Get-Content "$dirExe\Phoenix.Viewer\appSettings.json" | ConvertFrom-Json
+        $jsonConfig = Get-Content "$env:ProgramFiles\EgoMind\Phoenix\Viewer\appSettings.json" | ConvertFrom-Json
         $jsonConfig.HostOptions.Host = "http://${ServerAddress}:${ServerPort}"
         $jsonConfig.AIOptions.Prompt = $AI_Prompt
         $jsonConfig.AIOptions.ApiKey = $AI_Key
-        $jsonConfig | ConvertTo-Json -depth 100 | Out-File "$dirExe\Phoenix.Viewer\appSettings.json" -Encoding utf8
+        $jsonConfig | ConvertTo-Json -depth 100 | Out-File "$env:ProgramFiles\EgoMind\Phoenix\Viewer\appSettings.json" -Encoding utf8
 
         # define the argumet list
         $args = @("--config appSettings.json")
@@ -95,7 +95,7 @@
         }
 
         # start the viewer
-        $procViewer = Start-Process -WorkingDirectory "$dirExe\Phoenix.Viewer" -WindowStyle Normal -FilePath "$dirExe\Phoenix.Viewer\Phoenix.Viewer.exe" -PassThru -ArgumentList $args
+        $procViewer = Start-Process -WorkingDirectory "$env:ProgramFiles\EgoMind\Phoenix\Viewer" -WindowStyle Normal -FilePath "$env:ProgramFiles\EgoMind\Phoenix\Viewer\Phoenix.Viewer.exe" -PassThru -ArgumentList $args
 
         # get & resize the viewer main window
         add-type -typedefinition "using System;`n using System.Runtime.InteropServices;`n public class Windows { [DllImport(`"user32.dll`")] [return: MarshalAs(UnmanagedType.Bool)] public extern static bool MoveWindow(IntPtr handle, int x, int y, int width, int height, bool redraw); }"
@@ -500,7 +500,7 @@
     </QuickAction-Demo>
 
 
-    <QuickAction-Demo InformationClass="VirtuelSession" Name="Session Logoff" Section="Citrix" RunImmediate="false" CheckNamedParameter="VirtualSessionStatus" SimulatedClientConnect="1" SimulatedRuntime="1">
+    <QuickAction-Demo InformationClass="VirtualSession" Name="Session Logoff" Section="Citrix" RunImmediate="false" CheckNamedParameter="VirtualSessionStatus" SimulatedClientConnect="1" SimulatedRuntime="1">
       <Name Lang="DE">Session abmelden</Name>
       <Icon IconType="material" Name="ic_vpn_key" />
       <CheckNamedParameterValues>
@@ -508,7 +508,7 @@
       </CheckNamedParameterValues>
       <DemoResult Result="finished">[{&quot;&quot;:&quot;Erfolgreich von Session abgemeldet&quot;}]</DemoResult>
     </QuickAction-Demo>
-    <QuickAction-Demo InformationClass="VirtuelSession" Name="Session Hidden" Section="Citrix" RunImmediate="false" CheckNamedParameter="VirtualSessionStatus" SimulatedClientConnect="1" SimulatedRuntime="1">
+    <QuickAction-Demo InformationClass="VirtualSession" Name="Session Hidden" Section="Citrix" RunImmediate="false" CheckNamedParameter="VirtualSessionStatus" SimulatedClientConnect="1" SimulatedRuntime="1">
       <Name Lang="DE">Session verstecken</Name>
       <Icon IconType="material" Name="ic_vpn_key" />
       <CheckNamedParameterValues>
@@ -516,7 +516,7 @@
       </CheckNamedParameterValues>
       <DemoResult Result="finished">[{&quot;&quot;:&quot;Session erfolgreich versteckt&quot;}]</DemoResult>
     </QuickAction-Demo>
-    <QuickAction-Demo InformationClass="VirtuelSession" Name="Send message to Session" Section="Citrix" RunImmediate="false" CheckNamedParameter="VirtualSessionStatus" SimulatedClientConnect="1" SimulatedRuntime="1">
+    <QuickAction-Demo InformationClass="VirtualSession" Name="Send message to Session" Section="Citrix" RunImmediate="false" CheckNamedParameter="VirtualSessionStatus" SimulatedClientConnect="1" SimulatedRuntime="1">
       <Name Lang="DE">Sende Nachricht an Session</Name>
       <Icon IconType="material" Name="ic_vpn_key" />
       <CheckNamedParameterValues>
@@ -526,7 +526,7 @@
     </QuickAction-Demo>
 		
 	
-    <QuickAction-Demo InformationClass="VirtuelSession" Name="Session Hidden" Section="Citrix" RunImmediate="false" CheckNamedParameter="VirtualSessionStatus" SimulatedClientConnect="1" SimulatedRuntime="1">
+    <QuickAction-Demo InformationClass="VirtualSession" Name="Session Hidden" Section="Citrix" RunImmediate="false" CheckNamedParameter="VirtualSessionStatus" SimulatedClientConnect="1" SimulatedRuntime="1">
       <Name Lang="DE">Session verstecken</Name>
       <Icon IconType="material" Name="ic_vpn_key" />
       <CheckNamedParameterValues>
@@ -534,7 +534,7 @@
       </CheckNamedParameterValues>
       <DemoResult Result="finished">[{&quot;&quot;:&quot;Session erfolgreich versteckt&quot;}]</DemoResult>
     </QuickAction-Demo>
-    <QuickAction-Demo InformationClass="VirtuelSession" Name="Send message to Session" Section="Citrix" RunImmediate="false" CheckNamedParameter="VirtualSessionStatus" SimulatedClientConnect="1" SimulatedRuntime="1">
+    <QuickAction-Demo InformationClass="VirtualSession" Name="Send message to Session" Section="Citrix" RunImmediate="false" CheckNamedParameter="VirtualSessionStatus" SimulatedClientConnect="1" SimulatedRuntime="1">
       <Name Lang="DE">Sende Nachricht an Session</Name>
       <Icon IconType="material" Name="ic_vpn_key" />
       <CheckNamedParameterValues>

FasdCockpitCommunicationDemo/Config/F4SD-QuickAction-Configuration.xsd

@@ -27,7 +27,7 @@
 			<xs:enumeration value="User" />
 			<xs:enumeration value="Computer" />
 			<xs:enumeration value="Ticket" />
-			<xs:enumeration value="VirtuelSession" />
+			<xs:enumeration value="VirtualSession" />
 			<xs:enumeration value="MobileDevice" />
 		</xs:restriction>
 	</xs:simpleType>
@@ -197,6 +197,16 @@
     </xs:attribute>
   </xs:complexType>
 
+  <xs:element name="QuickAction-Native" substitutionGroup="QuickAction">
+    <xs:complexType >
+      <xs:complexContent>
+        <xs:extension base="QuickAction">
+          <xs:attribute name="NativeName" type="xs:NCName" use="required" />
+        </xs:extension>
+      </xs:complexContent>
+    </xs:complexType>
+  </xs:element>
+
 	<xs:complexType name="QuickAction-Local" abstract="true">
 		<xs:complexContent>
 			<xs:extension base="QuickAction">
@@ -249,7 +259,7 @@
 				<xs:extension base="QuickAction-Remote">
 					<xs:attribute name="Category" use="optional" />
 					<xs:attribute name="Action" use="optional" />
-					<xs:attribute name="ParamaterType" use="optional" />
+					<xs:attribute name="ParameterType" use="optional" />
 				</xs:extension>
 			</xs:complexContent>
 		</xs:complexType>

FasdCockpitCommunicationDemo/F4SD-Cockpit-Client-Demo.csproj

@@ -54,7 +54,7 @@
   </PropertyGroup>
   <ItemGroup>
     <Reference Include="Newtonsoft.Json, Version=13.0.0.0, Culture=neutral, PublicKeyToken=30ad4fe6b2a6aeed, processorArchitecture=MSIL">
-      <HintPath>..\packages\Newtonsoft.Json.13.0.4\lib\net45\Newtonsoft.Json.dll</HintPath>
+      <HintPath>..\packages\Newtonsoft.Json.13.0.3\lib\net45\Newtonsoft.Json.dll</HintPath>
     </Reference>
     <Reference Include="System" />
     <Reference Include="System.Core" />
@@ -73,7 +73,7 @@
     <Compile Include="F4SDCockpitCommunicationDemo.cs" />
     <Compile Include="Properties\AssemblyInfo.cs" />
     <Compile Include="TicketModel.cs" />
-    <Compile Include="TicketOverviewDataStore.cs" />
+    <Compile Include="TicketOverviewDataStore.cs" />
   </ItemGroup>
   <ItemGroup>
     <ProjectReference Include="..\F4SD-Logging\F4SD-Logging.csproj">
@@ -115,12 +115,12 @@
       <SubType>Designer</SubType>
       <CopyToOutputDirectory>PreserveNewest</CopyToOutputDirectory>
     </Content>
-    <Content Include="Config\F4SD-MenuSection-Configuration.xml">
-      <CopyToOutputDirectory>Always</CopyToOutputDirectory>
-    </Content>
-    <Content Include="Config\F4SD-QuickAction-Configuration.xml">
-      <CopyToOutputDirectory>Always</CopyToOutputDirectory>
-    </Content>
+    <Content Include="Config\F4SD-MenuSection-Configuration.xml">
+      <CopyToOutputDirectory>Always</CopyToOutputDirectory>
+    </Content>
+    <Content Include="Config\F4SD-QuickAction-Configuration.xml">
+      <CopyToOutputDirectory>Always</CopyToOutputDirectory>
+    </Content>
     <None Include="app.config" />
     <None Include="Config\F4SD-CopyTemplate-Configuration.xsd">
       <SubType>Designer</SubType>
@@ -164,9 +164,9 @@
     <None Include="MockupData\Virtuell, Vera.json">
       <CopyToOutputDirectory>Always</CopyToOutputDirectory>
     </None>
-    <None Include="MockupTicketOverview\TicketOverviewGeneratedTickets.json">
-      <CopyToOutputDirectory>Always</CopyToOutputDirectory>
-    </None>
+    <None Include="MockupTicketOverview\TicketOverviewGeneratedTickets.json">
+      <CopyToOutputDirectory>Always</CopyToOutputDirectory>
+    </None>
     <None Include="MockupPickup\M42Wpm-Pickup-ObjectStateReason.json">
       <CopyToOutputDirectory>Always</CopyToOutputDirectory>
     </None>
@@ -245,12 +245,12 @@
     <None Include="MockupPickup\M42Wpm-Ticket-CloseCase-Services.json">
       <CopyToOutputDirectory>Always</CopyToOutputDirectory>
     </None>
-    <None Include="MockupPickup\M42Wpm-Ticket-QuickCalls.json">
-      <CopyToOutputDirectory>Always</CopyToOutputDirectory>
-    </None>
-    <None Include="MockupPickup\M42Wpm-Ticket-Categories.json">
-      <CopyToOutputDirectory>Always</CopyToOutputDirectory>
-    </None>
+    <None Include="MockupPickup\M42Wpm-Ticket-QuickCalls.json">
+      <CopyToOutputDirectory>Always</CopyToOutputDirectory>
+    </None>
+    <None Include="MockupPickup\M42Wpm-Ticket-Categories.json">
+      <CopyToOutputDirectory>Always</CopyToOutputDirectory>
+    </None>
     <None Include="packages.config" />
   </ItemGroup>
   <ItemGroup>
@@ -269,4 +269,4 @@
   <PropertyGroup>
     <PreBuildEvent>copy "$(ProjectDir)..\..\C4IT FASD\_Common\XmlSchemas\*" "$(ProjectDir)Config"</PreBuildEvent>
   </PropertyGroup>
-</Project>
+</Project>

FasdCockpitCommunicationDemo/F4SDCockpitCommunicationDemo.cs

@@ -2,19 +2,19 @@
 using System.Collections.Generic;
 using System.Linq;
 using System.Reflection;
-using System.IO;
-using System.Threading.Tasks;
-using System.Threading;
-using System.Diagnostics;
-
-using Newtonsoft.Json;
-
-using FasdCockpitBase.Models;
-using FasdCockpitCommunicationDemo;
-using C4IT.FASD.Base;
-using static C4IT.Logging.cLogManager;
-using FasdCockpitBase;
-using C4IT.Logging;
+using System.IO;
+using System.Threading.Tasks;
+using System.Threading;
+using System.Diagnostics;
+
+using Newtonsoft.Json;
+
+using FasdCockpitBase.Models;
+using FasdCockpitCommunicationDemo;
+using C4IT.FASD.Base;
+using static C4IT.Logging.cLogManager;
+using FasdCockpitBase;
+using C4IT.Logging;
 
 
 namespace C4IT.FASD.Cockpit.Communication
@@ -23,35 +23,35 @@ namespace C4IT.FASD.Cockpit.Communication
     {
         private int ticketCounter = 475;
 
-        private readonly List<cF4SDHealthCardJsonRawData> MockupData = new List<cF4SDHealthCardJsonRawData>();
-
-        private readonly Dictionary<string, cF4SDHealthCardRawData.cHealthCardTable> MockupPickup = new Dictionary<string, cF4SDHealthCardRawData.cHealthCardTable>();
-
-        private readonly Dictionary<string, string> CategoryNameLookup = new Dictionary<string, string>(StringComparer.OrdinalIgnoreCase);
-
-        #region Ticketübersicht
-
-        private readonly Dictionary<string, Dictionary<string, List<DemoTicketRecord>>> TicketOverviewRelations =
-            new Dictionary<string, Dictionary<string, List<DemoTicketRecord>>>(StringComparer.OrdinalIgnoreCase);
-        private readonly HashSet<string> _loadedOverviewPlacements = new HashSet<string>(StringComparer.OrdinalIgnoreCase);
-        private readonly object _demoTicketSync = new object();
-
-        #endregion
-        public cFasdCockpitCommunicationDemo()
-        {
-            if (LoadMockupData(out var loadedData))
-                MockupData = loadedData;
-
-            MockupPickup = LoadMockupPickup();
-            BuildCategoryLookup();
-            LoadGeneratedTickets();
-        }
+        private readonly List<cF4SDHealthCardJsonRawData> MockupData = new List<cF4SDHealthCardJsonRawData>();
+
+        private readonly Dictionary<string, cF4SDHealthCardRawData.cHealthCardTable> MockupPickup = new Dictionary<string, cF4SDHealthCardRawData.cHealthCardTable>();
+
+        private readonly Dictionary<string, string> CategoryNameLookup = new Dictionary<string, string>(StringComparer.OrdinalIgnoreCase);
+
+        #region Ticketübersicht
+
+        private readonly Dictionary<string, Dictionary<string, List<DemoTicketRecord>>> TicketOverviewRelations =
+            new Dictionary<string, Dictionary<string, List<DemoTicketRecord>>>(StringComparer.OrdinalIgnoreCase);
+        private readonly HashSet<string> _loadedOverviewPlacements = new HashSet<string>(StringComparer.OrdinalIgnoreCase);
+        private readonly object _demoTicketSync = new object();
+
+        #endregion
+        public cFasdCockpitCommunicationDemo()
+        {
+            if (LoadMockupData(out var loadedData))
+                MockupData = loadedData;
+
+            MockupPickup = LoadMockupPickup();
+            BuildCategoryLookup();
+            LoadGeneratedTickets();
+        }
 
         public override bool IsDemo() => true;
 
         private Dictionary<Guid, cFasdApiSearchResultCollection> SearchCache = new Dictionary<Guid, cFasdApiSearchResultCollection>();
 
-        private Dictionary<string, cF4SDHealthCardRawData.cHealthCardTable> LoadMockupPickup()
+        private Dictionary<string, cF4SDHealthCardRawData.cHealthCardTable> LoadMockupPickup()
         {
             var CM = MethodBase.GetCurrentMethod();
             LogMethodBegin(CM);
@@ -64,10 +64,10 @@ namespace C4IT.FASD.Cockpit.Communication
 
                 var sampleDataFiles = Directory.GetFiles(path);
 
-                foreach (var file in sampleDataFiles)
-                {
-                    try
-                    {
+                foreach (var file in sampleDataFiles)
+                {
+                    try
+                    {
                         string jsonText;
                         using (StreamReader streamReader = new StreamReader(file))
                         {
@@ -95,67 +95,67 @@ namespace C4IT.FASD.Cockpit.Communication
                 LogMethodEnd(CM);
             }
 
-            return null;
-        }
-
-        private void BuildCategoryLookup()
-        {
-            CategoryNameLookup.Clear();
-
-            if (MockupPickup == null || !MockupPickup.TryGetValue("M42Wpm-Ticket-Categories", out var table))
-                return;
-
-            if (table?.Columns == null)
-                return;
-
-            if (!table.Columns.TryGetValue("id", out var idColumn))
-                return;
-
-            if (!table.Columns.TryGetValue("Name", out var nameColumn))
-                return;
-
-            for (int i = 0; i < idColumn.Values.Count; i++)
-            {
-                var id = idColumn.Values[i]?.ToString();
-                if (string.IsNullOrWhiteSpace(id))
-                    continue;
-
-                var name = i < nameColumn.Values.Count ? nameColumn.Values[i]?.ToString() : null;
-                if (string.IsNullOrWhiteSpace(name))
-                    continue;
-
-                CategoryNameLookup[id] = name;
-            }
-        }
-
-        private string ResolveCategoryDisplayName(string categoryIdOrName)
-        {
-            if (string.IsNullOrWhiteSpace(categoryIdOrName))
-                return categoryIdOrName;
-
-            if (!Guid.TryParse(categoryIdOrName, out _))
-                return categoryIdOrName;
-
-            if (CategoryNameLookup.TryGetValue(categoryIdOrName, out var name))
-                return name;
-
-            return categoryIdOrName;
-        }
-
-        #region Ticketübersicht
-
-        private void LoadGeneratedTickets()
-        {
-            try
-            {
-                TicketOverviewRelations.Clear();
-                _loadedOverviewPlacements.Clear();
-
-                var records = TicketOverviewDataStore.LoadTickets();
-                foreach (var record in records)
-                {
-                    AppendDemoTicket(record);
-                }
+            return null;
+        }
+
+        private void BuildCategoryLookup()
+        {
+            CategoryNameLookup.Clear();
+
+            if (MockupPickup == null || !MockupPickup.TryGetValue("M42Wpm-Ticket-Categories", out var table))
+                return;
+
+            if (table?.Columns == null)
+                return;
+
+            if (!table.Columns.TryGetValue("id", out var idColumn))
+                return;
+
+            if (!table.Columns.TryGetValue("Name", out var nameColumn))
+                return;
+
+            for (int i = 0; i < idColumn.Values.Count; i++)
+            {
+                var id = idColumn.Values[i]?.ToString();
+                if (string.IsNullOrWhiteSpace(id))
+                    continue;
+
+                var name = i < nameColumn.Values.Count ? nameColumn.Values[i]?.ToString() : null;
+                if (string.IsNullOrWhiteSpace(name))
+                    continue;
+
+                CategoryNameLookup[id] = name;
+            }
+        }
+
+        private string ResolveCategoryDisplayName(string categoryIdOrName)
+        {
+            if (string.IsNullOrWhiteSpace(categoryIdOrName))
+                return categoryIdOrName;
+
+            if (!Guid.TryParse(categoryIdOrName, out _))
+                return categoryIdOrName;
+
+            if (CategoryNameLookup.TryGetValue(categoryIdOrName, out var name))
+                return name;
+
+            return categoryIdOrName;
+        }
+
+        #region Ticketübersicht
+
+        private void LoadGeneratedTickets()
+        {
+            try
+            {
+                TicketOverviewRelations.Clear();
+                _loadedOverviewPlacements.Clear();
+
+                var records = TicketOverviewDataStore.LoadTickets();
+                foreach (var record in records)
+                {
+                    AppendDemoTicket(record);
+                }
             }
             catch (Exception E)
             {
@@ -175,49 +175,49 @@ namespace C4IT.FASD.Cockpit.Communication
             }
         }
 
-        private void AppendDemoTicket(DemoTicketRecord record)
-        {
-            if (record == null)
-                return;
-
-            lock (_demoTicketSync)
-            {
-                if (record.TicketId == Guid.Empty || string.IsNullOrWhiteSpace(record.TileKey))
-                    return;
-
-                var tileKey = record.TileKey.Trim();
-                var scopeKey = record.UseRoleScope ? "Role" : "Personal";
-                var placementKey = $"{record.TicketId:N}|{tileKey}|{scopeKey}";
-                if (!_loadedOverviewPlacements.Add(placementKey))
-                    return;
-
-                if (!TicketOverviewRelations.TryGetValue(tileKey, out var scopeDictionary))
-                {
-                    scopeDictionary = new Dictionary<string, List<DemoTicketRecord>>(StringComparer.OrdinalIgnoreCase);
-                    TicketOverviewRelations[tileKey] = scopeDictionary;
-                }
-
-                if (!scopeDictionary.TryGetValue(scopeKey, out var definitions))
-                {
-                    definitions = new List<DemoTicketRecord>();
-                    scopeDictionary[scopeKey] = definitions;
-                }
-
-                definitions.Add(record);
-
-                var targetSample = MockupData.FirstOrDefault(data => data.SampleDataId == record.UserId);
-                if (targetSample == null)
-                    return;
+        private void AppendDemoTicket(DemoTicketRecord record)
+        {
+            if (record == null)
+                return;
+
+            lock (_demoTicketSync)
+            {
+                if (record.TicketId == Guid.Empty || string.IsNullOrWhiteSpace(record.TileKey))
+                    return;
+
+                var tileKey = record.TileKey.Trim();
+                var scopeKey = record.UseRoleScope ? "Role" : "Personal";
+                var placementKey = $"{record.TicketId:N}|{tileKey}|{scopeKey}";
+                if (!_loadedOverviewPlacements.Add(placementKey))
+                    return;
+
+                if (!TicketOverviewRelations.TryGetValue(tileKey, out var scopeDictionary))
+                {
+                    scopeDictionary = new Dictionary<string, List<DemoTicketRecord>>(StringComparer.OrdinalIgnoreCase);
+                    TicketOverviewRelations[tileKey] = scopeDictionary;
+                }
+
+                if (!scopeDictionary.TryGetValue(scopeKey, out var definitions))
+                {
+                    definitions = new List<DemoTicketRecord>();
+                    scopeDictionary[scopeKey] = definitions;
+                }
+
+                definitions.Add(record);
+
+                var targetSample = MockupData.FirstOrDefault(data => data.SampleDataId == record.UserId);
+                if (targetSample == null)
+                    return;
 
                 if (targetSample.Tickets.Any(ticket => ticket.Id == record.TicketId))
                     return;
 
-                var generatedTicket = ConvertToTicket(record);
-                targetSample.Tickets.Add(generatedTicket);
-            }
-        }
+                var generatedTicket = ConvertToTicket(record);
+                targetSample.Tickets.Add(generatedTicket);
+            }
+        }
 
-        private static cF4SDTicket ConvertToTicket(DemoTicketRecord record)
+        private static cF4SDTicketDemo ConvertToTicket(DemoTicketRecord record)
         {
             var status = enumTicketStatus.New;
             if (!string.IsNullOrWhiteSpace(record.StatusId) && Enum.TryParse(record.StatusId, true, out enumTicketStatus parsedStatus))
@@ -226,26 +226,26 @@ namespace C4IT.FASD.Cockpit.Communication
             var detail = record.Detail ?? new DemoTicketDetail();
             var createdAt = record.CreatedAt == default ? DateTime.UtcNow : record.CreatedAt;
 
-            var ticket = new cF4SDTicket
+            var ticket = new cF4SDTicketDemo
             {
                 Id = record.TicketId,
                 Name = record.DisplayName,
                 Summary = record.Summary,
                 Status = status,
-                AffectedUser = detail.AffectedUser ?? record.UserDisplayName,
-                Asset = detail.Asset,
-                Category = detail.Category,
-                ActivityType = record.ActivityType,
-                Description = detail.Description,
-                DescriptionHtml = detail.DescriptionHtml,
-                Solution = detail.Solution,
-                SolutionHtml = detail.SolutionHtml,
+                AffectedUser = detail.AffectedUser ?? record.UserDisplayName,
+                Asset = detail.Asset,
+                Category = detail.Category,
+                ActivityType = record.ActivityType,
+                Description = detail.Description,
+                DescriptionHtml = detail.DescriptionHtml,
+                Solution = detail.Solution,
+                SolutionHtml = detail.SolutionHtml,
                 CreationDate = createdAt.ToLocalTime(),
                 CreationDaysSinceNow = Math.Max(0, (int)(DateTime.UtcNow - createdAt).TotalDays),
                 Priority = detail.Priority ?? 0,
-                CreationSource = cF4SDTicket.enumTicketCreationSource.F4SD,
+                CreationSource = cF4SDTicketDemo.enumTicketCreationSource.F4SD,
                 DirectLinks = new Dictionary<string, string>(),
-                JournalItems = new List<cF4SDTicket.cTicketJournalItem>()
+                JournalItems = new List<cF4SDTicketDemo.cTicketJournalItemDemo>()
             };
 
             if (detail.Journal != null)
@@ -253,7 +253,7 @@ namespace C4IT.FASD.Cockpit.Communication
                 foreach (var entry in detail.Journal)
                 {
                     var journalCreation = entry?.CreationDate ?? createdAt;
-                    ticket.JournalItems.Add(new cF4SDTicket.cTicketJournalItem
+                    ticket.JournalItems.Add(new cF4SDTicketDemo.cTicketJournalItemDemo
                     {
                         Header = entry.Header,
                         Description = entry.Description,
@@ -268,41 +268,41 @@ namespace C4IT.FASD.Cockpit.Communication
             return ticket;
         }
 
-        public override Task<Dictionary<string, int>> GetTicketOverviewCounts(IEnumerable<string> keys, bool useRoleScope)
-        {
-            var scopeKey = useRoleScope ? "Role" : "Personal";
-            var comparer = StringComparer.OrdinalIgnoreCase;
-            var result = new Dictionary<string, int>(comparer);
-
-            var requestedKeys = keys == null
-                ? TicketOverviewRelations.Keys.ToList()
-                : keys.Where(k => !string.IsNullOrWhiteSpace(k)).Distinct(comparer).ToList();
-
-            if (requestedKeys.Count == 0)
-                requestedKeys.AddRange(TicketOverviewRelations.Keys);
-
-            foreach (var key in requestedKeys)
-            {
-                if (string.IsNullOrWhiteSpace(key))
-                    continue;
-
-                if (TicketOverviewRelations.TryGetValue(key, out var scopeDictionary) &&
-                    scopeDictionary != null &&
-                    scopeDictionary.TryGetValue(scopeKey, out var definitions) &&
-                    definitions != null)
-                {
-                    result[key] = definitions.Count;
-                }
-                else
-                {
-                    result[key] = 0;
-                }
-            }
-
-            return Task.FromResult(result);
-        }
-
-        public override async Task<List<cF4sdApiSearchResultRelation>> GetTicketOverviewRelations(string key, bool useRoleScope, int count)
+        public override Task<Dictionary<string, int>> GetTicketOverviewCounts(IEnumerable<string> keys, bool useRoleScope)
+        {
+            var scopeKey = useRoleScope ? "Role" : "Personal";
+            var comparer = StringComparer.OrdinalIgnoreCase;
+            var result = new Dictionary<string, int>(comparer);
+
+            var requestedKeys = keys == null
+                ? TicketOverviewRelations.Keys.ToList()
+                : keys.Where(k => !string.IsNullOrWhiteSpace(k)).Distinct(comparer).ToList();
+
+            if (requestedKeys.Count == 0)
+                requestedKeys.AddRange(TicketOverviewRelations.Keys);
+
+            foreach (var key in requestedKeys)
+            {
+                if (string.IsNullOrWhiteSpace(key))
+                    continue;
+
+                if (TicketOverviewRelations.TryGetValue(key, out var scopeDictionary) &&
+                    scopeDictionary != null &&
+                    scopeDictionary.TryGetValue(scopeKey, out var definitions) &&
+                    definitions != null)
+                {
+                    result[key] = definitions.Count;
+                }
+                else
+                {
+                    result[key] = 0;
+                }
+            }
+
+            return Task.FromResult(result);
+        }
+
+        public override async Task<List<cF4sdApiSearchResultRelation>> GetTicketOverviewRelations(string key, bool useRoleScope, int count)
         {
             var CM = MethodBase.GetCurrentMethod();
             LogMethodBegin(CM);
@@ -324,39 +324,39 @@ namespace C4IT.FASD.Cockpit.Communication
                     await SimulateTicketOverviewLatencyAsync(count);
                     return new List<cF4sdApiSearchResultRelation>();
                 }
-                int requestedCount = count <= 0 ? definitions.Count : Math.Min(count, definitions.Count);
-                await SimulateTicketOverviewLatencyAsync(requestedCount);
-                var relations = new List<cF4sdApiSearchResultRelation>(requestedCount);
-                foreach (var definition in definitions.Take(requestedCount))
-                {
-                    var detailTicket = FindTicketForOverviewRelation(definition);
-                    var summary = definition.Summary ?? string.Empty;
-                    if (detailTicket != null && !string.IsNullOrWhiteSpace(detailTicket.Summary))
-                        summary = detailTicket.Summary;
-                    var activityType = string.IsNullOrWhiteSpace(definition.ActivityType)
-                        ? null
-                        : definition.ActivityType.Trim();
-
-                    var relation = new cF4sdApiSearchResultRelation
-                    {
-                        Type = enumF4sdSearchResultClass.Ticket,
-                        DisplayName = definition.DisplayName ?? string.Empty,
-                        Name = definition.DisplayName ?? string.Empty,
+                int requestedCount = count <= 0 ? definitions.Count : Math.Min(count, definitions.Count);
+                await SimulateTicketOverviewLatencyAsync(requestedCount);
+                var relations = new List<cF4sdApiSearchResultRelation>(requestedCount);
+                foreach (var definition in definitions.Take(requestedCount))
+                {
+                    var detailTicket = FindTicketForOverviewRelation(definition);
+                    var summary = definition.Summary ?? string.Empty;
+                    if (detailTicket != null && !string.IsNullOrWhiteSpace(detailTicket.Summary))
+                        summary = detailTicket.Summary;
+                    var activityType = string.IsNullOrWhiteSpace(definition.ActivityType)
+                        ? null
+                        : definition.ActivityType.Trim();
+
+                    var relation = new cF4sdApiSearchResultRelation
+                    {
+                        Type = enumF4sdSearchResultClass.Ticket,
+                        DisplayName = definition.DisplayName ?? string.Empty,
+                        Name = definition.DisplayName ?? string.Empty,
                         id = definition.TicketId,
-                        Status = enumF4sdSearchResultStatus.Active,
-                        Infos = new Dictionary<string, string>
-                        {
-                            ["Summary"] = summary,
-                            ["StatusId"] = definition.StatusId ?? string.Empty,
-                            ["UserDisplayName"] = definition.UserDisplayName ?? string.Empty,
-                            ["UserAccount"] = definition.UserAccount ?? string.Empty,
-                            ["UserDomain"] = definition.UserDomain ?? string.Empty,
-                            ["ActivityType"] = activityType
-                        },
-                        Identities = new cF4sdIdentityList
-                        {
-                            new cF4sdIdentityEntry { Class = enumFasdInformationClass.Ticket, Id = definition.TicketId },
-                            new cF4sdIdentityEntry { Class = enumFasdInformationClass.User, Id = definition.UserId }
+                        Status = enumF4sdSearchResultStatus.Active,
+                        Infos = new Dictionary<string, string>
+                        {
+                            ["Summary"] = summary,
+                            ["StatusId"] = definition.StatusId ?? string.Empty,
+                            ["UserDisplayName"] = definition.UserDisplayName ?? string.Empty,
+                            ["UserAccount"] = definition.UserAccount ?? string.Empty,
+                            ["UserDomain"] = definition.UserDomain ?? string.Empty,
+                            ["ActivityType"] = activityType
+                        },
+                        Identities = new cF4sdIdentityList
+                        {
+                            new cF4sdIdentityEntry { Class = enumFasdInformationClass.Ticket, Id = definition.TicketId },
+                            new cF4sdIdentityEntry { Class = enumFasdInformationClass.User, Id = definition.UserId }
                         }
                     };
                     relations.Add(relation);
@@ -370,40 +370,40 @@ namespace C4IT.FASD.Cockpit.Communication
             }
             finally
             {
-                LogMethodEnd(CM);
-            }
-        }
-
-        private cF4SDTicket FindTicketForOverviewRelation(DemoTicketRecord definition)
-        {
-            if (definition == null || definition.TicketId == Guid.Empty)
-                return null;
-
-            if (definition.UserId == Guid.Empty)
-                return null;
-
-            var selectedData = MockupData.FirstOrDefault(data => data.SampleDataId == definition.UserId);
-            if (selectedData?.Tickets == null)
-                return null;
-
-            return selectedData.Tickets.FirstOrDefault(ticket => ticket.Id == definition.TicketId);
-        }
-
-        private static Task SimulateTicketOverviewLatencyAsync(int count)
-        {
-            int baseMs = 420;
-            int perItem = 100;
+                LogMethodEnd(CM);
+            }
+        }
+
+        private cF4SDTicketDemo FindTicketForOverviewRelation(DemoTicketRecord definition)
+        {
+            if (definition == null || definition.TicketId == Guid.Empty)
+                return null;
+
+            if (definition.UserId == Guid.Empty)
+                return null;
+
+            var selectedData = MockupData.FirstOrDefault(data => data.SampleDataId == definition.UserId);
+            if (selectedData?.Tickets == null)
+                return null;
+
+            return selectedData.Tickets.FirstOrDefault(ticket => ticket.Id == definition.TicketId);
+        }
+
+        private static Task SimulateTicketOverviewLatencyAsync(int count)
+        {
+            int baseMs = 420;
+            int perItem = 100;
             int capped = Math.Max(0, Math.Min(count, 5));
-            int delay = Math.Max(240, Math.Min(baseMs + capped * perItem, 2000));
-            return Task.Delay(delay);
-        }
-
-        #endregion
-
-        private bool LoadMockupData(out List<cF4SDHealthCardJsonRawData> sampleData)
-        {
-            var CM = MethodBase.GetCurrentMethod();
-            LogMethodBegin(CM);
+            int delay = Math.Max(240, Math.Min(baseMs + capped * perItem, 2000));
+            return Task.Delay(delay);
+        }
+
+        #endregion
+
+        private bool LoadMockupData(out List<cF4SDHealthCardJsonRawData> sampleData)
+        {
+            var CM = MethodBase.GetCurrentMethod();
+            LogMethodBegin(CM);
 
             sampleData = new List<cF4SDHealthCardJsonRawData>();
 
@@ -663,33 +663,33 @@ namespace C4IT.FASD.Cockpit.Communication
             return output;
         }
 
-        public override async Task<cFasdApiSearchResultCollection> GetUserSearchResults(string Name, List<string> SIDs)
-        {
-            var output = new cFasdApiSearchResultCollection();
-            try
-            {
-                foreach (var data in MockupData)
-                {
-                    if (!string.Equals(data.SampleDataName, Name, StringComparison.InvariantCultureIgnoreCase))
-                        continue;
-
-                    //todo: add a field in demo data
-                    var searchResultClass = enumF4sdSearchResultClass.User;
-                    if (!output.ContainsKey(data.SampleDataName))
-                    {
-                        output[data.SampleDataName] = new List<cFasdApiSearchResultEntry>()
-                        {
-                            new cFasdApiSearchResultEntry()
-                            {
-                                id = data.SampleDataId,
-                                Name = data.SampleDataName,
-                                DisplayName = data.SampleDataName,
-                                Type = searchResultClass
-                            }
-                        };
-                    }
-                }
-
+        public override async Task<cFasdApiSearchResultCollection> GetUserSearchResults(string Name, List<string> SIDs)
+        {
+            var output = new cFasdApiSearchResultCollection();
+            try
+            {
+                foreach (var data in MockupData)
+                {
+                    if (!string.Equals(data.SampleDataName, Name, StringComparison.InvariantCultureIgnoreCase))
+                        continue;
+
+                    //todo: add a field in demo data
+                    var searchResultClass = enumF4sdSearchResultClass.User;
+                    if (!output.ContainsKey(data.SampleDataName))
+                    {
+                        output[data.SampleDataName] = new List<cFasdApiSearchResultEntry>()
+                        {
+                            new cFasdApiSearchResultEntry()
+                            {
+                                id = data.SampleDataId,
+                                Name = data.SampleDataName,
+                                DisplayName = data.SampleDataName,
+                                Type = searchResultClass
+                            }
+                        };
+                    }
+                }
+
                 await Task.CompletedTask;
             }
             catch (Exception E)
@@ -719,8 +719,8 @@ namespace C4IT.FASD.Cockpit.Communication
 
             var output = new List<cF4sdApiSearchResultRelation>();
 
-            switch (resultIds.First().ToString())
-            {
+            switch (resultIds.First().ToString())
+            {
                 case constGuidOlliOffline: // Olli Offline
                     output.Add(new cF4sdApiSearchResultRelation() { id = Guid.NewGuid(), Name = "C4-NB005", DisplayName = "C4-NB005", Infos = new Dictionary<string, string>() { ["UserAccountType"] = "AD", ["UserAccount"] = "C4-NB005", ["UserDomain"] = "C4IT" }, LastUsed = DateTime.UtcNow.AddDays(-10), Type = enumF4sdSearchResultClass.Computer, UsingLevel = 1, Identities = new cF4sdIdentityList() { new cF4sdIdentityEntry() { Class = enumFasdInformationClass.Computer, Id = Guid.Parse(constGuidOlliOffline) }, new cF4sdIdentityEntry() { Class = enumFasdInformationClass.Computer, Id = Guid.NewGuid() } } });
 
@@ -878,10 +878,10 @@ namespace C4IT.FASD.Cockpit.Communication
 
                     var demoTickets = await GetDemoTicketData(new cF4sdHealthCardRawDataRequest() { Identities = new cF4sdIdentityList() { new cF4sdIdentityEntry() { Class = enumFasdInformationClass.User, Id = Guid.Parse(constGuidTimoTicket) }, new cF4sdIdentityEntry() { Class = enumFasdInformationClass.Computer, Id = Guid.NewGuid() } } });
 
-                    foreach (var demoTicket in demoTickets)
-                    {
-                        output.Add(new cF4sdApiSearchResultRelation() { id = demoTicket.Id, Name = demoTicket.Name, DisplayName = demoTicket.Name, Infos = new Dictionary<string, string>() { ["Summary"] = demoTicket.Summary, ["Status"] = demoTicket.Status.ToString(), ["StatusId"] = ((int)demoTicket.Status).ToString(), ["Asset"] = demoTicket.Asset, ["ActivityType"] = demoTicket.ActivityType }, Type = enumF4sdSearchResultClass.Ticket, Identities = new cF4sdIdentityList() { new cF4sdIdentityEntry() { Class = enumFasdInformationClass.User, Id = Guid.Parse(constGuidTimoTicket) }, new cF4sdIdentityEntry() { Class = enumFasdInformationClass.Ticket, Id = demoTicket.Id } } });
-                    }
+                    foreach (var demoTicket in demoTickets)
+                    {
+                        output.Add(new cF4sdApiSearchResultRelation() { id = demoTicket.Id, Name = demoTicket.Name, DisplayName = demoTicket.Name, Infos = new Dictionary<string, string>() { ["Summary"] = demoTicket.Summary, ["Status"] = demoTicket.Status.ToString(), ["StatusId"] = ((int)demoTicket.Status).ToString(), ["Asset"] = demoTicket.Asset, ["ActivityType"] = demoTicket.ActivityType }, Type = enumF4sdSearchResultClass.Ticket, Identities = new cF4sdIdentityList() { new cF4sdIdentityEntry() { Class = enumFasdInformationClass.User, Id = Guid.Parse(constGuidTimoTicket) }, new cF4sdIdentityEntry() { Class = enumFasdInformationClass.Ticket, Id = demoTicket.Id } } });
+                    }
 
                     break;
                 case constGuidTimoTicketComputer:
@@ -891,68 +891,68 @@ namespace C4IT.FASD.Cockpit.Communication
                 case constGuidComputer: // Computer
                     break;
                 default:
-                    output.Add(new cF4sdApiSearchResultRelation() { id = Guid.NewGuid(), Name = "C4IT-007", DisplayName = "C4IT-007", LastUsed = DateTime.UtcNow, Type = enumF4sdSearchResultClass.Computer, UsingLevel = 1, Identities = new cF4sdIdentityList() { new cF4sdIdentityEntry() { Class = enumFasdInformationClass.User, Id = resultIds.First() }, new cF4sdIdentityEntry() { Class = enumFasdInformationClass.Computer, Id = Guid.NewGuid() } } });
-                    break;
-            }
-
-            if (resultType == enumF4sdSearchResultClass.User)
-            {
-                foreach (var userId in resultIds)
-                {
-                    AppendDemoTicketRelationsForUser(userId, output);
-                }
-            }
-
-            await Task.CompletedTask;
-
-            output = output.OrderByDescending(relation => relation.LastUsed).ToList();
-            return output;
-        }
-
-        private void AppendDemoTicketRelationsForUser(Guid userId, List<cF4sdApiSearchResultRelation> output)
-        {
-            if (userId == Guid.Empty || output == null)
-                return;
-
-            var selectedData = MockupData.FirstOrDefault(data => data?.SampleDataId == userId);
-            if (selectedData?.Tickets == null)
-                return;
-
-            foreach (var demoTicket in selectedData.Tickets)
-            {
-                if (demoTicket == null || demoTicket.Id == Guid.Empty)
-                    continue;
-
-                if (output.Any(relation => relation.Type == enumF4sdSearchResultClass.Ticket && relation.id == demoTicket.Id))
-                    continue;
-
-                output.Add(new cF4sdApiSearchResultRelation()
-                {
-                    id = demoTicket.Id,
-                    Name = demoTicket.Name,
-                    DisplayName = demoTicket.Name,
-                    LastUsed = demoTicket.CreationDate == default ? DateTime.UtcNow : demoTicket.CreationDate.ToUniversalTime(),
-                    Type = enumF4sdSearchResultClass.Ticket,
-                    UsingLevel = 1,
-                    Infos = new Dictionary<string, string>()
-                    {
-                        ["Summary"] = demoTicket.Summary ?? string.Empty,
-                        ["Status"] = demoTicket.Status.ToString(),
-                        ["StatusId"] = ((int)demoTicket.Status).ToString(),
-                        ["Asset"] = demoTicket.Asset ?? string.Empty,
-                        ["ActivityType"] = demoTicket.ActivityType
-                    },
-                    Identities = new cF4sdIdentityList()
-                    {
-                        new cF4sdIdentityEntry() { Class = enumFasdInformationClass.User, Id = userId },
-                        new cF4sdIdentityEntry() { Class = enumFasdInformationClass.Ticket, Id = demoTicket.Id }
-                    }
-                });
-            }
-        }
-
-        public override async Task<cF4SDHealthCardRawData> GetHealthCardData(cF4sdHealthCardRawDataRequest requestData)
-        {
+                    output.Add(new cF4sdApiSearchResultRelation() { id = Guid.NewGuid(), Name = "C4IT-007", DisplayName = "C4IT-007", LastUsed = DateTime.UtcNow, Type = enumF4sdSearchResultClass.Computer, UsingLevel = 1, Identities = new cF4sdIdentityList() { new cF4sdIdentityEntry() { Class = enumFasdInformationClass.User, Id = resultIds.First() }, new cF4sdIdentityEntry() { Class = enumFasdInformationClass.Computer, Id = Guid.NewGuid() } } });
+                    break;
+            }
+
+            if (resultType == enumF4sdSearchResultClass.User)
+            {
+                foreach (var userId in resultIds)
+                {
+                    AppendDemoTicketRelationsForUser(userId, output);
+                }
+            }
+
+            await Task.CompletedTask;
+
+            output = output.OrderByDescending(relation => relation.LastUsed).ToList();
+            return output;
+        }
+
+        private void AppendDemoTicketRelationsForUser(Guid userId, List<cF4sdApiSearchResultRelation> output)
+        {
+            if (userId == Guid.Empty || output == null)
+                return;
+
+            var selectedData = MockupData.FirstOrDefault(data => data?.SampleDataId == userId);
+            if (selectedData?.Tickets == null)
+                return;
+
+            foreach (var demoTicket in selectedData.Tickets)
+            {
+                if (demoTicket == null || demoTicket.Id == Guid.Empty)
+                    continue;
+
+                if (output.Any(relation => relation.Type == enumF4sdSearchResultClass.Ticket && relation.id == demoTicket.Id))
+                    continue;
+
+                output.Add(new cF4sdApiSearchResultRelation()
+                {
+                    id = demoTicket.Id,
+                    Name = demoTicket.Name,
+                    DisplayName = demoTicket.Name,
+                    LastUsed = demoTicket.CreationDate == default ? DateTime.UtcNow : demoTicket.CreationDate.ToUniversalTime(),
+                    Type = enumF4sdSearchResultClass.Ticket,
+                    UsingLevel = 1,
+                    Infos = new Dictionary<string, string>()
+                    {
+                        ["Summary"] = demoTicket.Summary ?? string.Empty,
+                        ["Status"] = demoTicket.Status.ToString(),
+                        ["StatusId"] = ((int)demoTicket.Status).ToString(),
+                        ["Asset"] = demoTicket.Asset ?? string.Empty,
+                        ["ActivityType"] = demoTicket.ActivityType
+                    },
+                    Identities = new cF4sdIdentityList()
+                    {
+                        new cF4sdIdentityEntry() { Class = enumFasdInformationClass.User, Id = userId },
+                        new cF4sdIdentityEntry() { Class = enumFasdInformationClass.Ticket, Id = demoTicket.Id }
+                    }
+                });
+            }
+        }
+
+        public override async Task<cF4SDHealthCardRawData> GetHealthCardData(cF4sdHealthCardRawDataRequest requestData)
+        {
             var CM = MethodBase.GetCurrentMethod();
             LogMethodBegin(CM);
 
@@ -961,22 +961,22 @@ namespace C4IT.FASD.Cockpit.Communication
 
             try
             {
-                await Task.Delay(250);
-
-                var selectedData = MockupData.FirstOrDefault(data => requestData.Identities.Any(identity => identity.Id == data.SampleDataId));
-
-                if (selectedData is null)
-                    return output;
+                await Task.Delay(250);
 
-                output = selectedData.GetHealthCardData();
-                var ticketRequest = requestData.Identities.FirstOrDefault(data => data.Class is enumFasdInformationClass.Ticket);
-                if (ticketRequest != null)
-                {
-                    var selectedTicket = selectedData.Tickets.FirstOrDefault(ticket => ticket.Id == ticketRequest.Id);
-
-                    if (selectedTicket != null)
-                    {
-                        string ticketStatusString = string.Empty;
+                var selectedData = MockupData.FirstOrDefault(data => requestData.Identities.Any(identity => identity.Id == data.SampleDataId));
+
+                if (selectedData is null)
+                    return output;
+
+                output = selectedData.GetHealthCardData();
+                var ticketRequest = requestData.Identities.FirstOrDefault(data => data.Class is enumFasdInformationClass.Ticket);
+                if (ticketRequest != null)
+                {
+                    var selectedTicket = selectedData.Tickets.FirstOrDefault(ticket => ticket.Id == ticketRequest.Id);
+
+                    if (selectedTicket != null)
+                    {
+                        string ticketStatusString = string.Empty;
                         switch (selectedTicket.Status)
                         {
                             case enumTicketStatus.Unknown:
@@ -1009,15 +1009,15 @@ namespace C4IT.FASD.Cockpit.Communication
                             ["AffectedUser"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.AffectedUser } },
                             ["AssetName"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.Asset } },
                             ["CreationDaysSinceNow"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.CreationDaysSinceNow } },
-                            ["CreationDate"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.CreationDate.ToUniversalTime() } },
-                            ["ClosingDaysSinceNow"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.ClosingDaysSinceNow } },
-                            ["ClosingDate"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.ClosingDate } },
-                            ["Category"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { ResolveCategoryDisplayName(selectedTicket.Category) } },
-                            ["CategoryId"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.Category } },
-                            ["CreationSource"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.CreationSource.ToString() } },
-                            ["Description"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.Description?.ToString() } },
-                            ["DescriptionHtml"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.DescriptionHtml?.ToString() } },
-                            ["Summary"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.Summary.ToString() } },
+                            ["CreationDate"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.CreationDate.ToUniversalTime() } },
+                            ["ClosingDaysSinceNow"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.ClosingDaysSinceNow } },
+                            ["ClosingDate"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.ClosingDate } },
+                            ["Category"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { ResolveCategoryDisplayName(selectedTicket.Category) } },
+                            ["CategoryId"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.Category } },
+                            ["CreationSource"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.CreationSource.ToString() } },
+                            ["Description"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.Description?.ToString() } },
+                            ["DescriptionHtml"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.DescriptionHtml?.ToString() } },
+                            ["Summary"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.Summary.ToString() } },
                             ["Solution"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.Solution?.ToString() } },
                             ["SolutionHtml"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.SolutionHtml?.ToString() } },
                         };
@@ -1470,17 +1470,17 @@ namespace C4IT.FASD.Cockpit.Communication
             return null;
         }
 
-        private cF4SDTicket GetTicketFromWriteParameter(cF4SDWriteParameters writeParams)
+        private cF4SDTicketDemo GetTicketFromWriteParameter(cF4SDWriteParameters writeParams)
         {
-            cF4SDTicket output = null;
+            cF4SDTicketDemo output = null;
 
             try
             {
-                output = new cF4SDTicket()
+                output = new cF4SDTicketDemo()
                 {
                     Id = writeParams.id,
                     DirectLinks = new Dictionary<string, string>(),
-                    JournalItems = new List<cF4SDTicket.cTicketJournalItem>()
+                    JournalItems = new List<cF4SDTicketDemo.cTicketJournalItemDemo>()
                 };
 
                 if (writeParams.Values.TryGetValue("Summary", out var summary))
@@ -1498,15 +1498,15 @@ namespace C4IT.FASD.Cockpit.Communication
                 if (writeParams.Values.TryGetValue("Asset", out var asset))
                     output.Asset = asset.ToString();
 
-                if (writeParams.Values.TryGetValue("Category", out var category))
-                    output.Category = category.ToString();
-
-                if (writeParams.Values.TryGetValue("ActivityType", out var activityType))
-                    output.ActivityType = activityType?.ToString()?.Trim();
-
-                if (writeParams.Values.TryGetValue("CreationSource", out var creationSourceObj))
-                    if (Enum.TryParse(creationSourceObj.ToString(), out cF4SDTicket.enumTicketCreationSource creationSource))
-                        output.CreationSource = creationSource;
+                if (writeParams.Values.TryGetValue("Category", out var category))
+                    output.Category = category.ToString();
+
+                if (writeParams.Values.TryGetValue("ActivityType", out var activityType))
+                    output.ActivityType = activityType?.ToString()?.Trim();
+
+                if (writeParams.Values.TryGetValue("CreationSource", out var creationSourceObj))
+                    if (Enum.TryParse(creationSourceObj.ToString(), out cF4SDTicketDemo.enumTicketCreationSource creationSource))
+                        output.CreationSource = creationSource;
 
                 if (writeParams.Values.TryGetValue("Status", out var statusObj))
                 {
@@ -1588,13 +1588,13 @@ namespace C4IT.FASD.Cockpit.Communication
             return false;
         }
 
-        private cF4SDTicket.cTicketJournalItem GetJournalItemFromWriteParameter(cF4SDWriteParameters writeParams)
+        private cF4SDTicketDemo.cTicketJournalItemDemo GetJournalItemFromWriteParameter(cF4SDWriteParameters writeParams)
         {
-            cF4SDTicket.cTicketJournalItem output = null;
+            cF4SDTicketDemo.cTicketJournalItemDemo output = null;
 
             try
             {
-                output = new cF4SDTicket.cTicketJournalItem();
+                output = new cF4SDTicketDemo.cTicketJournalItemDemo();
 
                 if (writeParams.Values.TryGetValue("Header", out var header))
                     output.Header = header.ToString();
@@ -1681,10 +1681,10 @@ namespace C4IT.FASD.Cockpit.Communication
 
         public override Task<bool> Matrix42TicketFinalization(cApiM42Ticket ticketData) => Task.FromResult(true);
 
-        private async Task<List<cF4SDTicket>> GetDemoTicketData(cF4sdHealthCardRawDataRequest requestData)
+        private async Task<List<cF4SDTicketDemo>> GetDemoTicketData(cF4sdHealthCardRawDataRequest requestData)
         {
             await Task.CompletedTask;
-            var output = new List<cF4SDTicket>();
+            var output = new List<cF4SDTicketDemo>();
             try
             {
                 var selectedData = MockupData.FirstOrDefault(data => requestData.Identities.Any(identity => identity.Id == data.SampleDataId));
@@ -1702,16 +1702,16 @@ namespace C4IT.FASD.Cockpit.Communication
             return output;
         }
 
-        public async Task<List<cF4SDTicketSummary>> GetTicketSummaries(cF4sdHealthCardRawDataRequest requestData)
+        public async Task<List<cF4SDTicketSummaryDemo>> GetTicketSummaries(cF4sdHealthCardRawDataRequest requestData)
         {
 
-            var output = new List<cF4SDTicketSummary>();
+            var output = new List<cF4SDTicketSummaryDemo>();
             try
             {
                 var demoTickets = await GetDemoTicketData(requestData);
                 foreach (var ticket in demoTickets)
                 {
-                    output.Add(new cF4SDTicketSummary()
+                    output.Add(new cF4SDTicketSummaryDemo()
                     {
                         Id = ticket.Id,
                         Name = ticket.Name,
@@ -1738,17 +1738,17 @@ namespace C4IT.FASD.Cockpit.Communication
             return true;
         }
 
-        public override async Task<bool> GetCockpitConfiguration()
-        {
-            cCockpitConfiguration.Instance = new cCockpitConfiguration();
-            cCockpitConfiguration.Instance.agentApiConfiguration = new cAgentApiConfiguration() { ApiUrl = "", ClientId = "", ClientSecret = "", LogonUrl = "", OrganizationCode = 0 };
-            cCockpitConfiguration.Instance.m42ServerConfiguration = new cM42ServerConfiguration() { Server = "https://srvwsm001.imagoverum.com" };
-            cCockpitConfiguration.Instance.GlobalConfig = null;
-            await Task.CompletedTask;
-            return true;
-        }
-
-        public override Task<bool> GetAgentOnlineStatus(int AgentDeviceId, int? AgentUserId = null) => Task.FromResult(true);
+        public override async Task<bool> GetCockpitConfiguration()
+        {
+            cCockpitConfiguration.Instance = new cCockpitConfiguration();
+            cCockpitConfiguration.Instance.agentApiConfiguration = new cAgentApiConfiguration() { ApiUrl = "", ClientId = "", ClientSecret = "", LogonUrl = "", OrganizationCode = 0 };
+            cCockpitConfiguration.Instance.m42ServerConfiguration = new cM42ServerConfiguration() { Server = "https://srvwsm001.imagoverum.com" };
+            cCockpitConfiguration.Instance.GlobalConfig = null;
+            await Task.CompletedTask;
+            return true;
+        }
+
+        public override Task<bool> GetAgentOnlineStatus(int AgentDeviceId, int? AgentUserId = null) => Task.FromResult(true);
 
         public override Task<cF4sdAgentScript> GetQuickActionOfAgent(int ScriptId) => Task.FromResult(new cF4sdAgentScript() { Id = ScriptId, Name = "AgentScript", Type = enumAgentScriptType.user, UserPermissionRequired = false });
 
@@ -1793,6 +1793,11 @@ namespace C4IT.FASD.Cockpit.Communication
             return new cF4sdStagedSearchResultRelations() { Relations = relations };
         }
 
+        public override Task StopGatheringRelations(Guid id, CancellationToken token)
+        {
+            return Task.CompletedTask;
+        }
+
         private async Task DoLocalQuickActionAsync(string ActionPrefix, string ActionNaming)
         {
             MethodBase CM = null; if (cLogManager.DefaultLogger.IsDebug) { CM = MethodBase.GetCurrentMethod(); LogMethodBegin(CM); }

FasdCockpitCommunicationDemo/TicketModel.cs

@@ -7,7 +7,7 @@ using C4IT.FASD.Base;
 
 namespace FasdCockpitCommunicationDemo
 {
-    public class cF4SDTicketSummary
+    public class cF4SDTicketSummaryDemo
     {
         public Guid Id { get; set; }
         public string Name { get; set; }
@@ -15,7 +15,7 @@ namespace FasdCockpitCommunicationDemo
         public enumTicketStatus Status { get; set; }
     }
 
-    public class cF4SDTicket : cF4SDTicketSummary
+    public class cF4SDTicketDemo : cF4SDTicketSummaryDemo
     {
         public enum enumTicketCreationSource
         {
@@ -26,7 +26,7 @@ namespace FasdCockpitCommunicationDemo
             F4SD = 3
         }
 
-        public class cTicketJournalItem
+        public class cTicketJournalItemDemo
         {
             public double CreationDaysSinceNow { get; set; }
             public DateTime CreationDate { get; set; }
@@ -45,16 +45,16 @@ namespace FasdCockpitCommunicationDemo
         public DateTime? ClosingDate { get; set; }
         public enumTicketCreationSource CreationSource { get; set; }
 
-        public string Description { get; set; }
-        public string DescriptionHtml { get; set; }
-        public int Priority { get; set; }
-        public string Category { get; set; }
-        public string ActivityType { get; set; }
-        public string Solution { get; set; }
-        public string SolutionHtml { get; set; }
-        public Dictionary<string, string> DirectLinks { get; set; }
+        public string Description { get; set; }
+        public string DescriptionHtml { get; set; }
+        public int Priority { get; set; }
+        public string Category { get; set; }
+        public string ActivityType { get; set; }
+        public string Solution { get; set; }
+        public string SolutionHtml { get; set; }
+        public Dictionary<string, string> DirectLinks { get; set; }
 
-        public List<cTicketJournalItem> JournalItems { get; set; }
+        public List<cTicketJournalItemDemo> JournalItems { get; set; }
 
     }
 }

FasdCockpitCommunicationDemo/app.config

@@ -4,7 +4,7 @@
     <assemblyBinding xmlns="urn:schemas-microsoft-com:asm.v1">
       <dependentAssembly>
         <assemblyIdentity name="Microsoft.Extensions.Logging.Abstractions" publicKeyToken="adb9793829ddae60" culture="neutral" />
-        <bindingRedirect oldVersion="0.0.0.0-10.0.0.2" newVersion="10.0.0.2" />
+        <bindingRedirect oldVersion="0.0.0.0-10.0.0.3" newVersion="10.0.0.3" />
       </dependentAssembly>
     </assemblyBinding>
   </runtime>

FasdCockpitCommunicationDemo/cF4SDHealthCardJsonRawData.cs

@@ -28,7 +28,7 @@ namespace C4IT.FASD.Base
 
         public List<cF4SDHealthCardRawData.cHealthCardDetailsTable> DetailsTables { get; set; }
 
-        public List<cF4SDTicket> Tickets { get; set; } = new List<cF4SDTicket>();
+        public List<cF4SDTicketDemo> Tickets { get; set; } = new List<cF4SDTicketDemo>();
 
         public cF4SDHealthCardRawData GetHealthCardData()
         {

FasdCockpitCommunicationDemo/packages.config

@@ -1,4 +1,4 @@
 <?xml version="1.0" encoding="utf-8"?>
 <packages>
-  <package id="Newtonsoft.Json" version="13.0.4" targetFramework="net472" />
+  <package id="Newtonsoft.Json" version="13.0.3" targetFramework="net472" />
 </packages>

FasdDesktopUi/App.config

@@ -29,7 +29,7 @@
 			</dependentAssembly>
 			<dependentAssembly>
 				<assemblyIdentity name="Microsoft.Extensions.Logging.Abstractions" publicKeyToken="adb9793829ddae60" culture="neutral" />
-				<bindingRedirect oldVersion="0.0.0.0-10.0.0.2" newVersion="10.0.0.2" />
+				<bindingRedirect oldVersion="0.0.0.0-10.0.0.3" newVersion="10.0.0.3" />
 			</dependentAssembly>
 		</assemblyBinding>
 	</runtime>

FasdDesktopUi/App.xaml.cs

@@ -506,13 +506,14 @@ namespace FasdDesktopUi
                 closeUserSessionTask = cFasdCockpitCommunicationBase.Instance?.CloseUserSession(cFasdCockpitConfig.SessionId).ConfigureAwait(false); 
             }
 
-            await cFasdCockpitCommunicationBase.Instance?.TerminateAsync();
+            if (cFasdCockpitCommunicationBase.Instance != null)
+                await cFasdCockpitCommunicationBase.Instance?.TerminateAsync();
 
             if (notifyIcon != null)
             {
                 try
                 {
-                    cConnectionStatusHelper.Instance.IsActive = false;
+                    cConnectionStatusHelper.Instance.ApplicationIsExiting = true;
                     notifyIcon.Visible = false;
                     notifyIcon.Dispose();
                     cAppStartUp.Terminate();

FasdDesktopUi/AppStartUp.cs

@@ -30,6 +30,8 @@ using C4IT.MultiLanguage;
 using C4IT.F4SD.TAPI;
 
 using static C4IT.Logging.cLogManager;
+using F4SD.Gamification.Services;
+using F4SD.Gamification;
 
 
 namespace FasdDesktopUi
@@ -48,6 +50,9 @@ namespace FasdDesktopUi
             LogMethodBegin(CM);
             try
             {
+                GamificationService.Initialize();
+                LevelService.LevelChanged += HandleLevelChanged;
+
 #if isDemo
                 cFasdCockpitCommunicationBase.Instance = new cFasdCockpitCommunicationDemo();
 #else
@@ -91,6 +96,7 @@ namespace FasdDesktopUi
             }
             finally
             {
+
                 splashScreen?.Hide();
                 LogMethodEnd(CM);
             }
@@ -98,6 +104,20 @@ namespace FasdDesktopUi
             return false;
         }
 
+        private static void HandleLevelChanged(object sender, LevelEventArgs e)
+        {
+            if (e.CurrentLevel <= 1 || !cFasdCockpitConfig.Instance.Global.UseGamification)
+                return;
+
+            Dispatcher.CurrentDispatcher.Invoke(async () =>
+            {
+                Pages.LevelUpPage.LevelUpPage levelUpWindow = new Pages.LevelUpPage.LevelUpPage();
+                levelUpWindow.NewLevel = e.CurrentLevel;
+                levelUpWindow.LevelTitle = e.LevelTitle;
+                levelUpWindow.Show();
+            });
+        }
+
         public static bool ProcessCommandLine(string[] Args)
         {
             var CM = MethodBase.GetCurrentMethod();
@@ -669,11 +689,11 @@ namespace FasdDesktopUi
                 {
                     userInfo = cFasdCockpitCommunicationBase.CockpitUserInfo;
                 }
-                if (cFasdCockpitConfig.Instance.HasM42Configuration())
-                    if (userInfo?.possibleLogons != null)
-                    {
-                        if (userInfo.possibleLogons.Contains(enumAdditionalAuthentication.M42WinLogon))
-                        {
+                if (cFasdCockpitConfig.Instance.HasM42Configuration())
+                    if (userInfo?.possibleLogons != null)
+                    {
+                        if (userInfo.possibleLogons.Contains(enumAdditionalAuthentication.M42WinLogon))
+                        {
                             if (App.M42OptionMenuItem != null)
                             {
                                 App.M42OptionMenuItem.Visible = true;

FasdDesktopUi/Basics/Converter/LanguageCultureConverter.cs

@@ -0,0 +1,27 @@
+using System;
+using System.Globalization;
+using System.Windows.Data;
+using System.Windows.Markup;
+
+namespace FasdDesktopUi.Basics.Converter
+{
+    [ValueConversion(typeof(string), typeof(XmlLanguage))]
+    internal class LanguageCultureConverter : IValueConverter
+    {
+        public object Convert(object value, Type targetType, object parameter, CultureInfo culture)
+        {
+            if (!(value is string tag))
+                return Binding.DoNothing;
+
+            return XmlLanguage.GetLanguage(tag);
+        }
+
+        public object ConvertBack(object value, Type targetType, object parameter, CultureInfo culture)
+        {
+            if (!(value is XmlLanguage lang))
+                return Binding.DoNothing;
+
+            return lang.IetfLanguageTag;
+        }
+    }
+}

FasdDesktopUi/Basics/ExternalToolExecutorEnh.cs

@@ -31,7 +31,7 @@ namespace FasdDesktopUi.Basics
                 var http = GetHttpHelper(false);
 
                 var searchResultInfoClass = cF4sdIdentityEntry.GetFromSearchResult(enumF4sdSearchResultClass.Computer);
-                var parameter = new cF4SDServerQuickActionParameters() { Action = ServerAction.Action, Category = ServerAction.Category, ParamaterType = ServerAction.ParameterType, Identities = dataProvider.Identities, AdjustableParameter = ParameterDictionary };
+                var parameter = new cF4SDServerQuickActionParameters() { Action = ServerAction.Action, Category = ServerAction.Category, ParameterType = ServerAction.ParameterType, Identities = dataProvider.Identities, AdjustableParameter = ParameterDictionary };
                 var payload = JsonConvert.SerializeObject(parameter);
 
                 var result = await http.PostJsonAsync("api/QuickAction/Run", payload, 15000, CancellationToken.None);

FasdDesktopUi/Basics/Helper/ActionDisplayTypeInspector.cs

@@ -0,0 +1,126 @@
+using C4IT.FASD.Base;
+using FasdDesktopUi.Basics.Enums;
+using FasdDesktopUi.Basics.Models;
+using Microsoft.Win32;
+using System;
+using System.Collections.Generic;
+using System.IO;
+using System.Linq;
+using static C4IT.Logging.cLogManager;
+
+namespace FasdDesktopUi.Basics.Helper
+{
+    internal static class ActionDisplayTypeInspector
+    {
+        internal static enumActionDisplayType GetDisplayType(cFasdBaseConfigMenuItem menuDataDefinition, cNamedParameterList namedParameterEntries, IEnumerable<enumFasdInformationClass> availableInformationClasses)
+        {
+            if (menuDataDefinition.IsHidden)
+                return enumActionDisplayType.hidden;
+            else if (IsEnabled(menuDataDefinition, namedParameterEntries, availableInformationClasses))
+                return enumActionDisplayType.enabled;
+            else
+                return enumActionDisplayType.disabled;
+        }
+
+        private static bool IsEnabled(cFasdBaseConfigMenuItem menuDataDefinition, cNamedParameterList namedParameterEntries, IEnumerable<enumFasdInformationClass> availableInformationClasses)
+        {
+            if (!HasRequiredInformationClasses(menuDataDefinition, availableInformationClasses))
+                return false;
+
+            if (menuDataDefinition is cFasdQuickAction quickActionDefinition && !IsQuickActionEnabled(quickActionDefinition, namedParameterEntries))
+                return false;
+            else
+                return true;
+        }
+
+        private static bool IsQuickActionEnabled(cFasdQuickAction quickActionDefinition, cNamedParameterList namedParameterEntries)
+        {
+            if (!string.IsNullOrEmpty(quickActionDefinition.CheckFilePath) && !FileExists(quickActionDefinition.CheckFilePath))
+                return false;
+
+            if (!string.IsNullOrEmpty(quickActionDefinition.CheckRegistryEntry) && !RegistryEntryExists(quickActionDefinition.CheckRegistryEntry))
+                return false;
+
+            if (namedParameterEntries is null)
+                return true;
+
+            cNamedParameterEntryBase namedParameterValue = null;
+            if (!string.IsNullOrEmpty(quickActionDefinition.CheckNamedParameter) && !namedParameterEntries.TryGetValue(quickActionDefinition.CheckNamedParameter, out namedParameterValue))
+                return false;
+
+            if (namedParameterValue != null && quickActionDefinition.CheckNamedParameterValues != null && !quickActionDefinition.CheckNamedParameterValues.Contains(namedParameterValue.GetValue()))
+                return false;
+
+            return true;
+        }
+
+        private static bool HasRequiredInformationClasses(cFasdBaseConfigMenuItem definition, IEnumerable<enumFasdInformationClass> availableInformationClasses)
+        {
+            if (definition?.InformationClasses is null)
+                return true;
+
+            if (definition.InformationClasses.Count == 0)
+                return true;
+
+            if (definition.InformationClasses.Any(i => !availableInformationClasses.Contains(i)))
+                return false;
+
+            return true;
+        }
+
+        private static bool FileExists(string path)
+        {
+            try
+            {
+                if (string.IsNullOrWhiteSpace(path))
+                    return true;
+
+                var specialFolders = Enum.GetValues(typeof(Environment.SpecialFolder)).Cast<Environment.SpecialFolder>();
+
+                foreach (var specialFolder in specialFolders)
+                {
+                    string specialFolderName = $"%{specialFolder}%";
+                    string specialFolderPath = Environment.GetFolderPath(specialFolder);
+                    path = path.Replace(specialFolderName, specialFolderPath);
+                }
+
+                path = Environment.ExpandEnvironmentVariables(path);
+                return File.Exists(path);
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+                return false;
+            }
+        }
+
+        private static bool RegistryEntryExists(string entry)
+        {
+            try
+            {
+                if (string.IsNullOrWhiteSpace(entry))
+                    return true;
+
+                string rootPath = entry.Split('\\')[0];
+                entry = entry.Replace(rootPath, "").Remove(0, 1);
+
+                switch (rootPath)
+                {
+                    case "HKEY_LOCAL_MACHINE":
+                    case "HKLM":
+                        return Registry.LocalMachine.OpenSubKey(entry) != null;
+                    case "HKEY_CURRENT_USER":
+                    case "HKCU":
+                        return Registry.CurrentUser.OpenSubKey(entry) != null;
+                    default:
+                        return false;
+                }
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+                return false;
+            }
+        }
+    }
+}

FasdDesktopUi/Basics/Helper/HealthCardDataHelper.cs

@@ -7,7 +7,6 @@ using System.Threading;
 using System.Threading.Tasks;
 using System.Windows;
 using System.Windows.Controls;
-using System.Windows.Input;
 
 using C4IT.Configuration;
 using C4IT.F4SD.DisplayFormatting;
@@ -27,7 +26,6 @@ using FasdDesktopUi.Pages.SlimPage.Models;
 
 using Newtonsoft.Json;
 using Newtonsoft.Json.Linq;
-using Newtonsoft.Json.Serialization;
 
 using static C4IT.FASD.Base.cF4SDHealthCardRawData;
 using static C4IT.Logging.cLogManager;
@@ -80,7 +78,7 @@ namespace FasdDesktopUi.Basics.Helper
         {
             this.dataProvider = dataProvider;
             _menuDataProvider = new MenuItemDataProvider(dataProvider);
-            cUtility.RawValueFormatter.SetDefaultCulture(new CultureInfo(cFasdCockpitConfig.Instance.SelectedLanguage));
+            cUtility.RawValueFormatter.SetDefaultCulture(cFasdCockpitConfig.Instance.SelectedCulture);
             cUtility.RawValueFormatter.SetDefaultTimeZone(TimeZoneInfo.Local);
 
             HistoryData = new cHealthCardHistoryDataHelper(this);
@@ -149,7 +147,7 @@ namespace FasdDesktopUi.Basics.Helper
                 if (informationClasses is null)
                     return null;
 
-                foreach (var healthCard in cF4SDCockpitXmlConfig.Instance?.HealthCardConfig?.HealthCards.Values)
+                foreach (var healthCard in cF4SDCockpitXmlConfig.Instance?.HealthCardConfig?.HealthCards?.Values)
                 {
                     bool found = true;
 
@@ -250,7 +248,7 @@ namespace FasdDesktopUi.Basics.Helper
         {
             List<object> output = new List<object>();
 
-            if (healthCardColumn?.Values == null)
+            if (healthCardColumn?.Values == null || startingIndex < 0)
                 return output;
 
             try
@@ -453,13 +451,9 @@ namespace FasdDesktopUi.Basics.Helper
 
                     var stateValue = GetStateValueAt(stateDefinition.DatabaseInfo, dayIndex, isStatic);
 
-                    enumHighlightColor? tempColor = null;
-                    if (stateValue != null)
-                    {
-                        tempColor = GetHighlightColor(stateValue, stateDefinition, dayIndex, isStatic);
-                        if (tempColor == enumHighlightColor.none && stateValue != null)
-                            tempColor = enumHighlightColor.green;
-                    }
+                    enumHighlightColor? tempColor = GetHighlightColor(stateValue, stateDefinition, dayIndex, isStatic);
+                    if (tempColor == enumHighlightColor.none && stateValue != null)
+                        tempColor = enumHighlightColor.green;
 
                     if (output == null)
                         output = tempColor;
@@ -492,7 +486,7 @@ namespace FasdDesktopUi.Basics.Helper
                 }
                 else
                 {
-                    FormattingOptions options = new FormattingOptions() { ReferenceDate = DateTime.UtcNow.Date.AddDays(columnIndex), TimeZone = TimeZoneInfo.Local };
+                    FormattingOptions options = new FormattingOptions() { ReferenceDate = DateTime.UtcNow.Date.AddDays(-columnIndex), TimeZone = TimeZoneInfo.Local };
                     var _c = cUtility.RawValueFormatter.GetDisplayValue(value, Requirements.valueState.DisplayType, options);
                     if (!string.IsNullOrWhiteSpace(_c))
                         cellContent.Content = _c;
@@ -689,11 +683,19 @@ namespace FasdDesktopUi.Basics.Helper
         {
             if (NamedParameters == null)
                 return false;
+            var _invert = false;
+            if (namedParameter.StartsWith("!"))
+            {
+                _invert = true;
+                namedParameter = namedParameter.Remove(0, 1);
+            }
             if (!NamedParameters.TryGetValue(namedParameter, out var entry))
-                return false;
+                return _invert;
 
             var entryValue = entry.GetValue();
             cConfigRegistryHelper.ReadFromStringBoolean(entryValue, out var result);
+            if (_invert)
+                result = !result;
             return result;
         }
 
@@ -1113,11 +1115,14 @@ namespace FasdDesktopUi.Basics.Helper
                     }
                 }
 
+
                 const string defaultCopyTemplateParameterName = "Copy_default";
                 if (!dataProvider.NamedParameterEntries.ContainsKey(defaultCopyTemplateParameterName))
                 {
+
                     string defaultCopyTemplate = cF4SDCockpitXmlConfig.Instance?.CopyTemplateConfig?.CopyTemplates.DefaultTemplate.Name;
-                    dataProvider.NamedParameterEntries.Add(defaultCopyTemplateParameterName, new cNamedParameterEntryCopyTemplate(dataProvider, defaultCopyTemplate));
+
+                    dataProvider.NamedParameterEntries.Add(defaultCopyTemplateParameterName, new cNamedParameterEntryCopyTemplate(dataProvider, SelectedHealthCard.DefaultCopyTemplate != null ? SelectedHealthCard.DefaultCopyTemplate : defaultCopyTemplate));
                 }
 
                 foreach (var copyTemplate in cF4SDCockpitXmlConfig.Instance?.CopyTemplateConfig?.CopyTemplates.CopyTemplates)
@@ -1202,8 +1207,8 @@ namespace FasdDesktopUi.Basics.Helper
                         var historySectionValueColumns = new List<DetailsPageDataHistoryColumnModel>(valueColumnCount);
                         for (int i = 0; i < valueColumnCount; i++)
                         {
-                            CultureInfo culture = new CultureInfo(cMultiLanguageSupport.CurrentLanguage);
-                            var valueColumnHeader = i != 0 ? DateTime.Today.AddDays(-i).ToString(cMultiLanguageSupport.GetItem("Global.Date.Format.ShortDateWithDay", "ddd. dd.MM."), culture) : cMultiLanguageSupport.GetItem("Global.Date.Today");
+                            CultureInfo culture = cFasdCockpitConfig.Instance.SelectedCulture;
+                            var valueColumnHeader = i != 0 ? DateTime.Today.AddDays(-i).ToString($"ddd. {cUtility.GetShortDatePattern()}") : cMultiLanguageSupport.GetItem("Global.Date.Today");
                             var summaryStatusColor = parent.GetSummaryStatusColor(stateCategoryDefinition.States, false, i);
                             var valueColumn = new DetailsPageDataHistoryColumnModel() { ColumnValues = new List<cDataHistoryValueModel>(), Content = valueColumnHeader, HighlightColor = summaryStatusColor ?? enumHighlightColor.none };
                             historySectionValueColumns.Add(valueColumn);
@@ -2165,6 +2170,7 @@ namespace FasdDesktopUi.Basics.Helper
 
                     bool isDataIncomplete = true;
                     await LoadingRawDataCriticalSection.EnterAsync();
+
                     try
                     {
                         lock (HealthCardRawData)

FasdDesktopUi/Basics/Helper/MenuItemDataProvider.cs

@@ -1,6 +1,7 @@
 using C4IT.FASD.Base;
 using FasdDesktopUi.Basics.Enums;
 using FasdDesktopUi.Basics.Models;
+using FasdDesktopUi.Basics.Services.SupportCase.Processors;
 using FasdDesktopUi.Basics.UiActions;
 using Microsoft.Win32;
 using System;
@@ -15,7 +16,6 @@ namespace FasdDesktopUi.Basics.Helper
     internal class MenuItemDataProvider
     {
         private readonly cSupportCaseDataProvider _dataProvider;
-
         private const int defaultPinnedActionCount = 3; //search, notepad, copyTicketInformation
 
         public MenuItemDataProvider(cSupportCaseDataProvider dataProvider)
@@ -58,7 +58,7 @@ namespace FasdDesktopUi.Basics.Helper
             return menuItemData;
         }
 
-        private cMenuDataBase GetMenuItem(cFasdBaseConfigMenuItem menuItemConfig)
+        internal cMenuDataBase GetMenuItem(cFasdBaseConfigMenuItem menuItemConfig)
         {
             try
             {
@@ -81,7 +81,7 @@ namespace FasdDesktopUi.Basics.Helper
 
                 if (menuItem != null)
                 {
-                    if (!cHealthCardDataHelper.IsUiVisible(menuItemConfig, _dataProvider.NamedParameterEntries))
+                    if (_dataProvider != null && !cHealthCardDataHelper.IsUiVisible(menuItemConfig, _dataProvider.NamedParameterEntries))
                         menuItem.SetUiActionDisplayType(enumActionDisplayType.hidden);
                 }
                 return menuItem;
@@ -129,7 +129,7 @@ namespace FasdDesktopUi.Basics.Helper
         }
 
 
-        private bool HasAllRequirements(cFasdQuickAction quickAction)
+        internal bool HasAllRequirements(cFasdQuickAction quickAction)
         {
             try
             {
@@ -137,9 +137,14 @@ namespace FasdDesktopUi.Basics.Helper
                     return false;
 
                 // if CheckNamedParamter the value of NamedParameter is set and if required equals one of the necessary values
-                bool hasRequiredNamedParameter = quickAction.CheckNamedParameter is null
-                    || (_dataProvider.NamedParameterEntries.TryGetValue(quickAction.CheckNamedParameter, out var namedParameterEntry)
-                    && (quickAction.CheckNamedParameterValues is null || quickAction.CheckNamedParameterValues.Count == 0 || quickAction.CheckNamedParameterValues.Contains(namedParameterEntry.GetValue())));
+                bool hasRequiredNamedParameter = true;
+
+                if (_dataProvider != null)
+                {
+                    hasRequiredNamedParameter = quickAction.CheckNamedParameter is null
+                        || (_dataProvider.NamedParameterEntries.TryGetValue(quickAction.CheckNamedParameter, out var namedParameterEntry)
+                        && (quickAction.CheckNamedParameterValues is null || quickAction.CheckNamedParameterValues.Count == 0 || quickAction.CheckNamedParameterValues.Contains(namedParameterEntry.GetValue())));
+                }
 
                 if (!hasRequiredNamedParameter)
                     return false;

FasdDesktopUi/Basics/Helper/TicketDeepLinkHelper.cs

@@ -1,13 +1,17 @@
-using System;
-using System.Collections.Generic;
-using C4IT.FASD.Base;
-using C4IT.Logging;
+using System;
+using System.Collections.Generic;
+using System.Linq;
+
+using C4IT.FASD.Base;
+using C4IT.Logging;
+
 using FasdDesktopUi.Basics;
+
 using static C4IT.Logging.cLogManager;
 
 namespace FasdDesktopUi.Basics.Helper
 {
-    internal static class TicketDeepLinkHelper
+    internal static class TicketExternalLinkHelper
     {
         internal static bool TryOpenTicketRelationExternally(cF4sdApiSearchResultRelation relation)
         {
@@ -16,127 +20,51 @@ namespace FasdDesktopUi.Basics.Helper
                 if (relation == null || relation.Type != enumF4sdSearchResultClass.Ticket)
                     return false;
 
-                var ticketConfig = cFasdCockpitConfig.Instance?.Global?.TicketConfiguration;
-                if (ticketConfig == null)
+                // check how we should open this ticket (intern, extern or both)
+                var ticketType = GetTicketType(relation);
+                var processing = ShouldOpenExternally(ticketType);
+
+                // check if we have a valid user id in the id list => if not we could open this ticket only extern.
+                var hasUser = relation.Identities.Any(e => (e.Class == enumFasdInformationClass.User && e.Id != null && e.Id != Guid.Empty));
+                if (!hasUser)
+                    processing = enumTicketProcessing.Extern;
+
+                if (processing == enumTicketProcessing.Intern)
                     return false;
 
-                var activityType = GetActivityType(relation);
-                var openExternally = ShouldOpenExternally(ticketConfig, activityType);
-
-                if (!openExternally)
-                    return false;
-
-                var url = BuildTicketDeepLink(relation.id, activityType);
-                if (string.IsNullOrWhiteSpace(url))
-                    return false;
+                if (relation?.Infos?.TryGetValue("TicketLink", out var ticketLink) == true && !string.IsNullOrWhiteSpace(ticketLink))
+                    new cBrowsers().Start("default", ticketLink);
 
-                new cBrowsers().Start("default", url);
-                return true;
+                return processing == enumTicketProcessing.Extern;
             }
             catch (Exception ex)
             {
                 LogException(ex);
             }
 
-            return false;
-        }
-
-        private static string GetActivityType(cF4sdApiSearchResultRelation relation)
-        {
-            if (relation?.Infos != null && relation.Infos.TryGetValue("ActivityType", out var activityTypeValue))
-                return activityTypeValue;
-
-            return null;
-        }
-
-        private static bool ShouldOpenExternally(cF4sdTicketConfig ticketConfig, string activityType)
-        {
-            if (ticketConfig == null)
-                return false;
-
-            if (TryGetOverride(ticketConfig.OpenActivitiesExternallyOverrides, activityType, out var overrideValue))
-                return overrideValue;
-
-            return ticketConfig.OpenActivitiesExternally;
-        }
-
-        private static bool TryGetOverride(IEnumerable<string> overrides, string activityType, out bool value)
-        {
-            value = false;
-
-            if (string.IsNullOrWhiteSpace(activityType) || overrides == null)
-                return false;
-
-            foreach (var entry in overrides)
-            {
-                if (string.IsNullOrWhiteSpace(entry))
-                    continue;
-
-                var parts = entry.Split(new[] { '=' }, 2, StringSplitOptions.RemoveEmptyEntries);
-                if (parts.Length != 2)
-                    continue;
-
-                var typeName = parts[0].Trim();
-                if (!string.Equals(typeName, activityType, StringComparison.OrdinalIgnoreCase))
-                    continue;
-
-                if (!TryParseBool(parts[1], out value))
-                    return false;
-
-                return true;
-            }
-
-            return false;
-        }
-
-        private static bool TryParseBool(string value, out bool result)
-        {
-            result = false;
-            if (string.IsNullOrWhiteSpace(value))
-                return false;
-
-            switch (value.Trim().ToLowerInvariant())
-            {
-                case "true":
-                case "1":
-                case "yes":
-                    result = true;
-                    return true;
-                case "false":
-                case "0":
-                case "no":
-                    result = false;
-                    return true;
-                default:
-                    return bool.TryParse(value, out result);
-            }
-        }
+            return false;
+        }
 
-        internal static string BuildTicketDeepLink(Guid ticketId, string activityType)
+        private static enumTicketType GetTicketType(cF4sdApiSearchResultRelation relation)
         {
-            if (ticketId == Guid.Empty)
-                return null;
-
-            var server = cCockpitConfiguration.Instance?.m42ServerConfiguration?.Server;
-            if (string.IsNullOrWhiteSpace(server))
-                return null;
-
-            var baseUrl = server.TrimEnd('/');
-            if (!baseUrl.StartsWith("http://", StringComparison.OrdinalIgnoreCase) &&
-                !baseUrl.StartsWith("https://", StringComparison.OrdinalIgnoreCase))
+            if (relation?.Infos != null && relation.Infos.TryGetValue("TicketType", out var ticketTypeValue))
             {
-                baseUrl = "https://" + baseUrl;
+                if (Enum.TryParse<enumTicketType>(ticketTypeValue, true, out var ticketType))
+                    return ticketType;
             }
-            if (!baseUrl.EndsWith("/wm", StringComparison.OrdinalIgnoreCase))
-                baseUrl += "/wm";
+            return enumTicketType.Ticket;
+        }
 
-            if (string.IsNullOrWhiteSpace(activityType))
-                return null;
+        private static enumTicketProcessing ShouldOpenExternally(enumTicketType ticketType)
+        {
+            var ticketConfig = cFasdCockpitConfig.Instance?.Global?.TicketConfiguration;
+            if (ticketConfig == null)
+                return enumTicketProcessing.Extern;
 
-            var viewOptionsJson = $"{{\"embedded\":false,\"objectId\":\"{ticketId}\",\"type\":\"{activityType}\",\"viewType\":\"preview\",\"archived\":0}}";
-            var viewOptionsEncoded = Uri.EscapeDataString(viewOptionsJson);
+            if (ticketConfig.TicketProcessing?.TryGetValue(ticketType, out var processing) == true)
+                return processing;
 
-            return $"{baseUrl}/app-ServiceDesk/?view-options={viewOptionsEncoded}";
+            return ticketConfig.DefaultProcessing;
         }
     }
 }

FasdDesktopUi/Basics/Models/ConnectionStatusHelper.cs

@@ -48,7 +48,9 @@ namespace FasdDesktopUi.Basics.Models
             heartBeat
         }
 
-        public bool IsActive = true;
+        public enumOnlineStatus ApiConnectionStatus { get; private set; } = enumOnlineStatus.notSpecified;
+
+        public bool ApplicationIsExiting { get; set; } = false;
 
         public readonly Version MinServerVersion = new Version("0.0.0.0");
 
@@ -64,16 +66,15 @@ namespace FasdDesktopUi.Basics.Models
 
         public static cConnectionStatusHelper Instance { get; set; }
 
-        public bool IsAuthorizationSupported { get; private set; } = false;
+        private bool IsAuthorizationSupported { get; set; } = false;
         private System.Timers.Timer timer;
 
         #region Lock Elements Connecion Status
         private readonly object connectionStatusCheckLock = new object();
         private enumCheckRunning IsConnectionStatusCheckRunning = enumCheckRunning.no;
+        private int OnlineCheckCounter = 0;
         #endregion
 
-        public enumOnlineStatus ApiConnectionStatus = enumOnlineStatus.notSpecified;
-
         public cConnectionStatusHelper()
         {
             ApiConnectionStatus = enumOnlineStatus.offline;
@@ -125,44 +126,47 @@ namespace FasdDesktopUi.Basics.Models
             return (timerInterval, shortInterval);
         }
 
-        private void HandleConnectionStatus(enumConnectionStatus status, ref int timerInterval, int timerInteralShort)
+        private enumOnlineStatus HandleConnectionStatus(enumConnectionStatus status, ref int timerInterval, int timerInteralShort)
         {
+            var newStatus = ApiConnectionStatus;
             switch (status)
             {
                 case enumConnectionStatus.unknown:
                 case enumConnectionStatus.serverNotFound:
-                    if (ApiConnectionStatus != enumOnlineStatus.offline)
-                        ApiConnectionStatus = enumOnlineStatus.offline;
+                    if (newStatus != enumOnlineStatus.offline)
+                        newStatus = enumOnlineStatus.offline;
                     timerInterval = timerInteralShort;
                     LogEntry("RunConnectionStatusCheckAsync: Exit due to status 'serverNotFound'");
                     break;
                 case enumConnectionStatus.serverResponseError:
-                    ApiConnectionStatus = enumOnlineStatus.connectionError;
+                    newStatus = enumOnlineStatus.connectionError;
                     timerInterval = timerInteralShort;
                     LogEntry("RunConnectionStatusCheckAsync: Exit due to status 'serverResponseError'");
                     break;
                 case enumConnectionStatus.incompatibleServerVersion:
                     LogEntry("RunConnectionStatusCheckAsync: Exit due to status 'incompatibleServerVersion'");
-                    ApiConnectionStatus = enumOnlineStatus.incompatibleServerVersion;
+                    newStatus = enumOnlineStatus.incompatibleServerVersion;
                     break;
                 case enumConnectionStatus.serverStarting:
-                    ApiConnectionStatus = enumOnlineStatus.serverStarting;
+                    newStatus = enumOnlineStatus.serverStarting;
                     break;
                 case enumConnectionStatus.serverNotConfigured:
-                    ApiConnectionStatus = enumOnlineStatus.serverNotConfigured;
+                    newStatus = enumOnlineStatus.serverNotConfigured;
                     break;
                 case enumConnectionStatus.connected:
                     if (cCockpitConfiguration.Instance == null || cF4SDCockpitXmlConfig.Instance == null)
-                        ApiConnectionStatus = enumOnlineStatus.illegalConfig;
+                        newStatus = enumOnlineStatus.illegalConfig;
                     else if (ApiConnectionStatus != enumOnlineStatus.online)
-                        ApiConnectionStatus = enumOnlineStatus.online;
+                        newStatus = enumOnlineStatus.online;
                     break;
             }
+
+            return newStatus;
         }
 
         public async Task RunConnectionStatusCheckAsync(SplashScreenView splashScreen)
         {
-            if (!IsActive)
+            if (ApplicationIsExiting)
                 return;
 
             var CM = MethodBase.GetCurrentMethod();
@@ -195,7 +199,7 @@ namespace FasdDesktopUi.Basics.Models
                     cCheckConnectionResult connectionResult = await cFasdCockpitCommunicationBase.Instance.CheckConnection(MinServerVersion);
                     IsAuthorizationSupported = connectionResult?.ApiConnectionInfo?.SupportAuthorisation ?? false;
 
-                    HandleConnectionStatus(connectionResult.ConnectionStatus, ref timerInterval, shortTimerInterval);
+                    ApiConnectionStatus = HandleConnectionStatus(connectionResult.ConnectionStatus, ref timerInterval, shortTimerInterval);
                     if (connectionResult.ConnectionStatus != enumConnectionStatus.connected)
                         return;
 
@@ -210,7 +214,12 @@ namespace FasdDesktopUi.Basics.Models
                         var configTasks = await Task.WhenAll(loadConfigFilesTask, getCockpitConfig);
 
                         if (configTasks.Any(t => t == false))
+                        {
+                            LogEntry("Connection status check wasn't successfull. Could not retrieve all configurations.", LogLevels.Warning);
+                            await Task.Delay(TimeSpan.FromSeconds(5));
+                            await RunConnectionStatusCheckAsync(splashScreen);
                             return;
+                        }
                         if (cFasdCockpitConfig.Instance?.Global != null && cCockpitConfiguration.Instance?.GlobalConfig != null)
                         {
                             cFasdCockpitConfig.Instance.Global.Load(cCockpitConfiguration.Instance.GlobalConfig);
@@ -225,33 +234,34 @@ namespace FasdDesktopUi.Basics.Models
                     }
                     if (IsAuthorizationSupported)
                     {
-                        if (userInfo is null || DateTime.UtcNow > userInfo.RenewUntil)
-                        {
-                            Dispatcher.CurrentDispatcher.Invoke(() => splashScreen?.SetStatusText(cMultiLanguageSupport.GetItem("StartUp.SplashScreen.AuthenticateUser")));
-                            ApiConnectionStatus = enumOnlineStatus.unauthorized;
-                            const string cockpitUserRole = "Cockpit.User";
+                        Dispatcher.CurrentDispatcher.Invoke(() => splashScreen?.SetStatusText(cMultiLanguageSupport.GetItem("StartUp.SplashScreen.AuthenticateUser")));
+                        ApiConnectionStatus = enumOnlineStatus.unauthorized;
+                        const string cockpitUserRole = "Cockpit.User";
 #if isNewFeature
                             const string cockpitTicketAgentRole = "Cockpit.TicketAgent";
 #endif
+                        if (userInfo is null || DateTime.UtcNow > userInfo.RenewUntil)
+                        {
                             userInfo = await cFasdCockpitCommunicationBase.Instance.WinLogon();
                             lock (cFasdCockpitCommunicationBase.CockpitUserInfoLock)
                             {
                                 cFasdCockpitCommunicationBase.CockpitUserInfo = userInfo;
                             }
-                            if (userInfo?.Roles is null || !userInfo.Roles.Contains(cockpitUserRole))
-                            {
-                                Dispatcher.CurrentDispatcher.Invoke(() => splashScreen?.SetStatusText(cMultiLanguageSupport.GetItem("StartUp.SplashScreen.NoAuthorization")));
-                                LogEntry($"Cockpit User ({userInfo?.Name} with Id {userInfo?.Id}, has not the required permissions.", LogLevels.Error);
-                            }
-                            else
-                            {
-                                await Task.Run(async () => await cFasdCockpitConfig.Instance.InstantiateAnalyticsAsync(cFasdCockpitConfig.SessionId));
-                                ApiConnectionStatus = enumOnlineStatus.online;
+                        }
+
+                        if (userInfo?.Roles is null || !userInfo.Roles.Contains(cockpitUserRole))
+                        {
+                            Dispatcher.CurrentDispatcher.Invoke(() => splashScreen?.SetStatusText(cMultiLanguageSupport.GetItem("StartUp.SplashScreen.NoAuthorization")));
+                            LogEntry($"Cockpit User ({userInfo?.Name} with Id {userInfo?.Id}, has not the required permissions.", LogLevels.Error);
+                        }
+                        else
+                        {
+                            await Task.Run(async () => await cFasdCockpitConfig.Instance.InstantiateAnalyticsAsync(cFasdCockpitConfig.SessionId));
+                            ApiConnectionStatus = enumOnlineStatus.online;
 #if isNewFeature
                                 if (userInfo.Roles.Contains(cockpitTicketAgentRole))
                                     cCockpitConfiguration.Instance.ticketSupport.EditTicket = true;
 #endif
-                            }
                         }
                     }
                     else
@@ -280,9 +290,9 @@ namespace FasdDesktopUi.Basics.Models
                     }
 
                     if (App.M42OptionMenuItem != null)
-                        App.Current.MainWindow.Dispatcher.Invoke(() =>
+                        Dispatcher.CurrentDispatcher.Invoke(() =>
                         {
-                                App.M42OptionMenuItem.Enabled = userInfo != null;
+                            App.M42OptionMenuItem.Enabled = userInfo != null;
                         });
 
                     // check, if the are logons needed
@@ -291,6 +301,7 @@ namespace FasdDesktopUi.Basics.Models
                     await cFasdCockpitConfig.Instance.CheckServerQuickActionAvailabilityAsync();
                     await cFasdCockpitCommunicationBase.Instance.InitializeAfterOnlineAsync();
                     cFasdCockpitConfig.Instance.OnUiSettingsChanged();
+                    await Task.Run(async () => await cFasdCockpitConfig.Instance.InstantiateAnalyticsAsync(cFasdCockpitConfig.SessionId));
                 }
                 catch (Exception E)
                 {
@@ -312,7 +323,7 @@ namespace FasdDesktopUi.Basics.Models
                         LogException(E);
                     }
 
-                    if (IsActive)
+                    if (!ApplicationIsExiting)
                     {
                         if (ApiConnectionStatus == enumOnlineStatus.online)
                             NotifyerSupport.SetNotifyIcon("Default", null, NotifyerSupport.enumIconAlignment.BottomRight);
@@ -334,6 +345,7 @@ namespace FasdDesktopUi.Basics.Models
             }
             finally
             {
+                OnlineCheckCounter++;
                 LogMethodEnd(CM);
             }
         }

FasdDesktopUi/Basics/Models/DTOs/MenuDataBaseDto.cs

@@ -0,0 +1,175 @@
+using C4IT.FASD.Base;
+using F4SD_AdaptableIcon;
+using F4SD_AdaptableIcon.Enums;
+using FasdDesktopUi.Basics.Converter;
+using FasdDesktopUi.Basics.UiActions;
+using System;
+using System.Collections.Generic;
+
+
+namespace FasdDesktopUi.Basics.Models.DTOs
+{
+    //   __    __  ____  ____  
+    //  |  |__|  ||    ||    \ 
+    //  |  |  |  | |  | |  o  )
+    //  |  |  |  | |  | |   _/ 
+    //  |  `  '  | |  | |  |   
+    //   \      /  |  | |  |   
+    //    \_/\_/  |____||__|   
+
+    // the following classes are work in Progress and shouldn't been used
+
+    [Obsolete]
+    internal readonly struct IconInfo
+    {
+        public IconData? Overlay { get; }
+        public double IconScale { get; }
+        public bool IsInactive { get; }
+        public string Description { get; }
+
+        public IconInfo(bool isInactive = default, string description = null, IconData? overlay = null, double iconScale = 1.0)
+        {
+            Overlay = overlay;
+            IsInactive = isInactive;
+            Description = description;
+            IconScale = iconScale;
+        }
+    }
+
+    [Obsolete]
+    internal abstract class MenuDataBaseDto
+    {
+        private readonly IconData _icon;
+
+        public string Title { get; set; }
+        public string SubTitle { get; set; }
+        public cUiActionBase Action { get; set; }
+        public IconInfo IconInformation { get; set; }
+        public int PositoinIndex { get; set; }
+
+        protected MenuDataBaseDto() { }
+
+        protected MenuDataBaseDto(cFasdBaseConfigMenuItem menuItemDefinition)
+        {
+            _icon = IconDataConverter.Convert(menuItemDefinition.Icon);
+            Title = menuItemDefinition.Names.GetValue();
+        }
+
+        internal virtual IconData GetIcon() => _icon;
+    }
+
+    [Obsolete]
+    internal sealed class ContainerMenuDataDto : MenuDataBaseDto
+    {
+        public IList<MenuDataBaseDto> SubMenuData { get; set; } = new List<MenuDataBaseDto>();
+
+        public ContainerMenuDataDto(cFasdMenuSection sectionDefintion) : base(sectionDefintion)
+        {
+            Action = new cSubMenuAction(true); // todo rework subMenuAction
+        }
+    }
+
+    [Obsolete]
+    internal sealed class LoadingMenuDataDto : MenuDataBaseDto
+    {
+        private readonly IconData _icon = new IconData(enumInternGif.loadingSpinner);
+
+        public LoadingMenuDataDto(string loadingText)
+        {
+            Title = loadingText;
+        }
+
+        internal override IconData GetIcon() => _icon;
+
+
+    }
+
+    [Obsolete]
+    internal sealed class SearchResultMenuDataDto : MenuDataBaseDto
+    {
+        private readonly cFasdApiSearchResultEntry _searchResultEntry;
+        public enumF4sdSearchResultClass Type { get => _searchResultEntry.Type; }
+
+        public SearchResultMenuDataDto(cFasdApiSearchResultEntry searchResultEntry)
+        {
+            _searchResultEntry = searchResultEntry;
+            //Action = new cUiProcessSearchRelationAction()
+        }
+
+        internal override IconData GetIcon()
+        {
+            switch (Type)
+            {
+                case enumF4sdSearchResultClass.Computer:
+                    return new IconData(enumInternIcons.misc_computer);
+                case enumF4sdSearchResultClass.User:
+                    return new IconData(enumInternIcons.misc_user);
+                case enumF4sdSearchResultClass.Phone:
+                    return new IconData(MaterialIcons.MaterialIconType.ic_phone);
+                case enumF4sdSearchResultClass.Ticket:
+                    break;
+                case enumF4sdSearchResultClass.VirtualSession:
+                    break;
+                case enumF4sdSearchResultClass.MobileDevice:
+                    break;
+                default:
+                    break;
+            }
+
+            throw new NotImplementedException();
+        }
+    }
+
+    [Obsolete]
+    internal sealed class SearchRelationMenuDataDto : MenuDataBaseDto
+    {
+        private readonly cF4sdApiSearchResultRelation _searchRelation;
+        public enumF4sdSearchResultClass Type { get => _searchRelation.Type; }
+        public DateTime LastUsed { get; private set; }
+        public double UsingFactor { get; private set; }
+        public Dictionary<string, string> AdditionalInfos { get; private set; } // todo check
+
+        public bool IsUsedForCaseEnrichtment { get; set; } // todo check
+
+        public string TrailingText { get; set; }
+
+        public SearchRelationMenuDataDto(cF4sdApiSearchResultRelation searchRelation)
+        {
+            _searchRelation = searchRelation;
+            //Action = new cUiProcessSearchRelationAction()
+        }
+
+        internal override IconData GetIcon()
+        {
+            throw new NotImplementedException();
+        }
+    }
+
+    [Obsolete]
+    internal sealed class QuickActionMenuDataDto : MenuDataBaseDto
+    {
+        public QuickActionMenuDataDto(cFasdQuickAction quickActionDefinition) : base(quickActionDefinition)
+        {
+            Action = cUiActionBase.GetUiAction(quickActionDefinition);
+        }
+    }
+
+    [Obsolete]
+    internal sealed class QuickTipMenuDataDto : MenuDataBaseDto
+    {
+        public QuickTipMenuDataDto(cFasdQuickTip quickTipDefinition) : base(quickTipDefinition)
+        {
+            Title = quickTipDefinition.Names.GetValue();
+            Action = new cUiQuickTipAction(quickTipDefinition);
+        }
+    }
+
+    [Obsolete]
+    internal sealed class CopyTemplateMenuDataDto : MenuDataBaseDto
+    {
+        public CopyTemplateMenuDataDto(cCopyTemplate copyActionDefintion) : base(copyActionDefintion)
+        {
+            Action = new cUiCopyAction(copyActionDefintion);
+        }
+    }
+}

FasdDesktopUi/Basics/Models/DataCanvasDataModel.cs

@@ -119,6 +119,9 @@ namespace FasdDesktopUi.Basics.Models
             {
                 try
                 {
+                    if (actionSteps is null)
+                        return;
+
                     foreach (var step in actionSteps)
                     {
                         if (step.StepType.Equals(type) && step.QuickActionName.Equals(quickActionName))

FasdDesktopUi/Basics/Models/MenuDataModel.cs

@@ -1,199 +1,292 @@
-using System;
-using System.Collections.Generic;
-using System.Linq;
-using C4IT.FASD.Base;
-using F4SD_AdaptableIcon;
-using F4SD_AdaptableIcon.Enums;
-using FasdDesktopUi.Basics.Converter;
-using FasdDesktopUi.Basics.UiActions;
-using static C4IT.Logging.cLogManager;
-
-namespace FasdDesktopUi.Basics.Models
-{
-    //todo: check what properties can/should be set via constructor
-
-    public class cMenuDataBase
-    {
-        public string MenuText { get; set; }
-
-        public string SubMenuText { get; set; }
-
-        public string TrailingText { get; set; }
-
-        public IconData MenuIcon { get; set; }
-
-        public double MenuIconSize { get; set; } = 1.0;
-
-        public int IconPositionIndex { get; set; }
-
-        public object Data { get; set; }
-
-        public List<string> MenuSections { get; set; }
-
-        public cUiActionBase UiAction { get; set; }
-
-        public cMenuDataBase()
-        {
-        }
-        public cMenuDataBase(cFasdBaseConfigMenuItem menuItem)
-        {
-            MenuText = menuItem.Names.GetValue(Default: null);
-            MenuIcon = IconDataConverter.Convert(menuItem.Icon);
-            MenuSections = menuItem.Sections;
-        }
-
-        public cMenuDataBase(cFasdQuickAction quickAction, Enums.enumActionDisplayType display) : this(quickAction)
-        {
-            SetUiActionDisplayType(display);
-        }
-
-
-        public cMenuDataBase(cFasdQuickAction quickAction) : this((cFasdBaseConfigMenuItem)quickAction)
-        {
-            var tempUiAction = cUiActionBase.GetUiAction(quickAction);
-            tempUiAction.Name = quickAction.Name;
-            tempUiAction.Description = quickAction.Descriptions?.GetValue(Default: null);
-            tempUiAction.AlternativeDescription = quickAction.AlternativeDescriptions?.GetValue(Default: null);
-            UiAction = tempUiAction;
-        }
-
-        public cMenuDataBase(cCopyTemplate copyTemplate) : this((cFasdBaseConfigMenuItem)copyTemplate)
-        {
-            UiAction = new cUiCopyAction(copyTemplate) { Name = copyTemplate.Name, Description = copyTemplate.Descriptions.GetValue(Default: null), DisplayType = Enums.enumActionDisplayType.enabled };
-        }
-
-        public cMenuDataBase(cFasdMenuSection menuSection) : this((cFasdBaseConfigMenuItem)menuSection)
-        {
-            IconPositionIndex = -1;
-        }
-
-        public cMenuDataBase(cFasdQuickTip quickTip) : this((cFasdBaseConfigMenuItem)quickTip)
-        {
-            UiAction = new cUiQuickTipAction(quickTip) { DisplayType = Enums.enumActionDisplayType.enabled };
-        }
-
-        public void SetUiActionDisplayType(Enums.enumActionDisplayType display)
-        {
-            if (this.UiAction != null)
-                this.UiAction.DisplayType = display;
-        }
-
-    }
-
-    public class cMenuDataContainer : cMenuDataBase
-    {
-        public string ContainerName { get; private set; }
-        public List<cMenuDataBase> SubMenuData { get; set; }
-
-        public cMenuDataContainer()
-        {
-            UiAction = new cSubMenuAction(true) { Name = MenuText, DisplayType = Enums.enumActionDisplayType.enabled };
-        }
-
-        public cMenuDataContainer(cFasdMenuSection menuSection) : base(menuSection)
-        {
-            ContainerName = menuSection.TechName;
-            UiAction = new cSubMenuAction(true) { Name = MenuText, DisplayType = Enums.enumActionDisplayType.enabled };
-        }
-    }
-
-    public class cMenuDataSearchResult : cMenuDataBase
-    {
-        public cMenuDataSearchResult(string menuText, ISearchUiProvider SearchUiProvider, List<cFasdApiSearchResultEntry> searchResults) : base()
-        {
-            if (searchResults?.Count <= 0)
-                return;
-
-            MenuText = menuText;
-            UiAction = new cUiProcessSearchResultAction(menuText, SearchUiProvider, searchResults);
-            var firstSearchResult = searchResults.First();
-            MenuIcon = GetMenuIcon(firstSearchResult.Type, firstSearchResult.Infos);
-        }
-
-        static public IconData GetMenuIcon(enumF4sdSearchResultClass searchResultClass, Dictionary<string, string> infos)
-        {
-            switch (searchResultClass)
-            {
-                case enumF4sdSearchResultClass.Computer:
-                    return new IconData(enumInternIcons.misc_computer);
-                case enumF4sdSearchResultClass.User:
-                    return new IconData(enumInternIcons.misc_user);
-                case enumF4sdSearchResultClass.Phone:
-                    return new IconData(MaterialIcons.MaterialIconType.ic_phone);
-                case enumF4sdSearchResultClass.Ticket:
-                    return new IconData(enumInternIcons.misc_ticket);
-                case enumF4sdSearchResultClass.MobileDevice:
-                    return new IconData(MaterialIcons.MaterialIconType.ic_smartphone);
-                case enumF4sdSearchResultClass.VirtualSession:
-                    if (!infos.TryGetValue("Status", out string status))
-                        return new IconData(MaterialIcons.MaterialIconType.ic_cloud_off);
-                    else if (status == nameof(enumCitrixSessionStatus.Active))
-                        return new IconData(MaterialIcons.MaterialIconType.ic_cloud_queue);
-                    else
-                        return new IconData(MaterialIcons.MaterialIconType.ic_cloud_off);
-                default:
-                    return new IconData(MaterialIcons.MaterialIconType.ic_more_vert);
-            }
-        }
-    }
-
-    public sealed class cMenuDataSearchRelation : cMenuDataBase
-    {
-        public readonly DateTime LastUsed;
-        public readonly double UsingLevel = 0;
-        public readonly Dictionary<string, string> Infos = null;
-        public bool IsMatchingRelation = false;
-        public bool IsUsedForCaseEnrichment = false;
-
-        public readonly cF4sdApiSearchResultRelation searchResultRelation = null;
-
-        public cMenuDataSearchRelation(cF4sdApiSearchResultRelation searchResultRelation)
-        {
-            try
-            {
-                UiAction = null;
-
-                if (searchResultRelation is null)
-                    return;
-
-                this.searchResultRelation = searchResultRelation;
-                MenuText = searchResultRelation.DisplayName;
-                Data = searchResultRelation;
-                LastUsed = searchResultRelation.LastUsed;
-                UsingLevel = searchResultRelation.UsingLevel;
-                Infos = searchResultRelation.Infos;
-                MenuIcon = cMenuDataSearchResult.GetMenuIcon(searchResultRelation.Type, searchResultRelation.Infos);
-            }
-            catch (Exception E)
-            {
-                LogException(E);
-            }
-        }
-    }
-
-    public sealed class cMenuDataLoading : cMenuDataBase
-    {
-        public cMenuDataLoading(string LoadingText)
-        {
-            MenuText = LoadingText;
-        }
-    }
-
-    public class cFilteredResults
-    {
-        public bool AutoContinue { get; set; } = false;
-        public cFasdApiSearchResultCollection Results { get; set; }
-
-        public cF4sdApiSearchResultRelation PreSelectedRelation { get; set; }
-
-        public cFilteredResults()
-        {
-
-        }
-
-        public cFilteredResults(cFasdApiSearchResultCollection _results)
-        {
-            Results = _results ?? new cFasdApiSearchResultCollection();
-        }
-    }
-}
+using System;
+using System.Collections.Generic;
+using System.Linq;
+
+using C4IT.FASD.Base;
+using C4IT.MultiLanguage;
+
+using F4SD_AdaptableIcon;
+using F4SD_AdaptableIcon.Enums;
+
+using FasdDesktopUi.Basics.Converter;
+using FasdDesktopUi.Basics.UiActions;
+
+using static C4IT.Logging.cLogManager;
+
+namespace FasdDesktopUi.Basics.Models
+{
+    //todo: check what properties can/should be set via constructor
+
+    public class cMenuDataBase
+    {
+        public string MenuText { get; set; }
+
+        public string SubMenuText { get; set; }
+
+        public string TrailingText { get; set; }
+
+        public MenuIconInfo MenuIcon { get; set; }
+
+        public double MenuIconSize { get; set; } = 1.0;
+
+        public int IconPositionIndex { get; set; }
+
+        public object Data { get; set; }
+
+        public List<string> MenuSections { get; set; }
+
+        public cUiActionBase UiAction { get; set; }
+
+        public class MenuIconInfo
+        {
+            public readonly IconData Icon;
+            public readonly IconData? Overlay;
+            public readonly bool IsInactive;
+            public readonly string Description;
+
+            public MenuIconInfo(IconData icon, string Description = null, bool isInactive = false, IconData? overlay = null)
+            {
+                Icon = icon;
+                IsInactive = isInactive;
+                this.Description = Description;
+                Overlay = overlay;
+            }
+        }
+
+        public cMenuDataBase()
+        {
+        }
+
+        public cMenuDataBase(cFasdBaseConfigMenuItem menuItem)
+        {
+            MenuText = menuItem.Names.GetValue(Default: null);
+            MenuIcon = new MenuIconInfo(IconDataConverter.Convert(menuItem.Icon));
+            MenuSections = menuItem.Sections;
+
+            if (!string.IsNullOrEmpty(menuItem.Section))
+                MenuSections.Add(menuItem.Section);
+
+            MenuSections = MenuSections.Distinct().ToList();
+        }
+
+        public cMenuDataBase(cFasdQuickAction quickAction, Enums.enumActionDisplayType display) : this(quickAction)
+        {
+            SetUiActionDisplayType(display);
+        }
+
+
+        public cMenuDataBase(cFasdQuickAction quickAction) : this((cFasdBaseConfigMenuItem)quickAction)
+        {
+            var tempUiAction = cUiActionBase.GetUiAction(quickAction);
+            tempUiAction.Name = quickAction.Name;
+            tempUiAction.Description = quickAction.Descriptions?.GetValue(Default: null);
+            tempUiAction.AlternativeDescription = quickAction.AlternativeDescriptions?.GetValue(Default: null);
+            UiAction = tempUiAction;
+        }
+
+        public cMenuDataBase(cCopyTemplate copyTemplate) : this((cFasdBaseConfigMenuItem)copyTemplate)
+        {
+            UiAction = new cUiCopyAction(copyTemplate) { Name = copyTemplate.Name, Description = copyTemplate.Descriptions.GetValue(Default: null), DisplayType = Enums.enumActionDisplayType.enabled };
+        }
+
+        public cMenuDataBase(cFasdMenuSection menuSection) : this((cFasdBaseConfigMenuItem)menuSection)
+        {
+            IconPositionIndex = -1;
+        }
+
+        public cMenuDataBase(cFasdQuickTip quickTip) : this((cFasdBaseConfigMenuItem)quickTip)
+        {
+            UiAction = new cUiQuickTipAction(quickTip) { DisplayType = Enums.enumActionDisplayType.enabled, Name = quickTip.Name };
+        }
+
+        public void SetUiActionDisplayType(Enums.enumActionDisplayType display)
+        {
+            if (this.UiAction != null)
+                this.UiAction.DisplayType = display;
+        }
+
+    }
+
+    public class cMenuDataContainer : cMenuDataBase
+    {
+        public string ContainerName { get; private set; }
+        public List<cMenuDataBase> SubMenuData { get; set; } = new List<cMenuDataBase>();
+
+        public cMenuDataContainer()
+        {
+            UiAction = new cSubMenuAction(true) { Name = MenuText, DisplayType = Enums.enumActionDisplayType.enabled };
+        }
+
+        public cMenuDataContainer(cFasdMenuSection menuSection) : base(menuSection)
+        {
+            ContainerName = menuSection.TechName;
+            UiAction = new cSubMenuAction(true) { Name = MenuText, DisplayType = Enums.enumActionDisplayType.enabled };
+        }
+    }
+
+    public class cMenuDataSearchResult : cMenuDataBase
+    {
+        public cMenuDataSearchResult(string menuText, ISearchUiProvider SearchUiProvider, List<cFasdApiSearchResultEntry> searchResults) : base()
+        {
+            if (searchResults?.Count <= 0)
+                return;
+
+            MenuText = menuText;
+            UiAction = new cUiProcessSearchResultAction(menuText, SearchUiProvider, searchResults);
+            var firstSearchResult = searchResults.First();
+            MenuIcon = GetMenuIcon(firstSearchResult.Type, firstSearchResult.Infos);
+        }
+
+        static private MenuIconInfo GetTicketIcon(Dictionary<string, string> infos)
+        {
+            bool isInactive = false;
+            if (infos.TryGetValue("StatusId", out var ticketStatusId))
+            {
+                if (Enum.TryParse(ticketStatusId, true, out enumTicketStatus ticketStatus))
+                {
+                    switch (ticketStatus)
+                    {
+                        case enumTicketStatus.Closed:
+                            isInactive = true;
+                            break;
+                        default:
+                            break;
+                    }
+                }
+            }
+
+            string description = null;
+            var overlay = isInactive ? (IconData?)new IconData(enumInternIcons.misc_disabledOverlay) : null;
+            if (isInactive)
+            {
+            }
+            if (infos.TryGetValue("TicketType", out var ticketType))
+            {
+                if (Enum.TryParse(ticketType, true, out enumTicketType parsedTicketType))
+                {
+                    switch (parsedTicketType)
+                    {
+                        case enumTicketType.Incident:
+                            if (isInactive)
+                                description = cMultiLanguageSupport.GetItem("Searchbar.Item.Incident.Closed");
+                            else
+                                description = cMultiLanguageSupport.GetItem("Searchbar.Item.Incident.Active");
+                            return new MenuIconInfo(new IconData(MaterialIcons.MaterialIconType.ic_bug_report), description, isInactive, overlay);
+                        case enumTicketType.ServiceRequest:
+                            if (isInactive)
+                                description = cMultiLanguageSupport.GetItem("Searchbar.Item.ServiceRequest.Closed");
+                            else
+                                description = cMultiLanguageSupport.GetItem("Searchbar.Item.ServiceRequest.Active");
+                            return new MenuIconInfo(new IconData(MaterialIcons.MaterialIconType.ic_room_service), description, isInactive, overlay);
+                        case enumTicketType.UnclassifiedTicket:
+                            if (isInactive)
+                                description = cMultiLanguageSupport.GetItem("Searchbar.Item.Unclassified.Closed");
+                            else
+                                description = cMultiLanguageSupport.GetItem("Searchbar.Item.Unclassified.Active");
+                            return new MenuIconInfo(new IconData(MaterialIcons.MaterialIconType.ic_confirmation_number), description, isInactive, overlay);
+                        default:
+                            break;
+                    }
+                }
+            }
+
+            if (isInactive)
+                description = cMultiLanguageSupport.GetItem("Searchbar.Item.Ticket.Closed");
+            else
+                description = cMultiLanguageSupport.GetItem("Searchbar.Item.Ticket.Active");
+            return new MenuIconInfo(new IconData(MaterialIcons.MaterialIconType.ic_mail_outline), description, isInactive, overlay);
+        }
+
+        static private MenuIconInfo GetVirtualSessionIcon(Dictionary<string, string> infos)
+        {
+            if (infos.TryGetValue("Status", out string status))
+            {
+                if (status == nameof(enumCitrixSessionStatus.Active))
+                    return new MenuIconInfo(new IconData(MaterialIcons.MaterialIconType.ic_cloud_queue));
+            }
+
+            return new MenuIconInfo(new IconData(MaterialIcons.MaterialIconType.ic_cloud_off));
+        }
+
+        static public MenuIconInfo GetMenuIcon(enumF4sdSearchResultClass searchResultClass, Dictionary<string, string> infos)
+        {
+            switch (searchResultClass)
+            {
+                case enumF4sdSearchResultClass.Computer:
+                    return new MenuIconInfo(new IconData(enumInternIcons.misc_computer));
+                case enumF4sdSearchResultClass.User:
+                    return new MenuIconInfo(new IconData(enumInternIcons.misc_user));
+                case enumF4sdSearchResultClass.Phone:
+                    return new MenuIconInfo(new IconData(MaterialIcons.MaterialIconType.ic_phone));
+                case enumF4sdSearchResultClass.Ticket:
+                    return GetTicketIcon(infos);
+                case enumF4sdSearchResultClass.MobileDevice:
+                    return new MenuIconInfo(new IconData(MaterialIcons.MaterialIconType.ic_smartphone));
+                case enumF4sdSearchResultClass.VirtualSession:
+                    return GetVirtualSessionIcon(infos);
+                default:
+                    return new MenuIconInfo(new IconData(MaterialIcons.MaterialIconType.ic_more_vert));
+            }
+        }
+    }
+
+    public sealed class cMenuDataSearchRelation : cMenuDataBase
+    {
+        public readonly DateTime LastUsed;
+        public readonly double UsingLevel = 0;
+        public readonly Dictionary<string, string> Infos = null;
+        public bool IsMatchingRelation = false;
+        public bool IsUsedForCaseEnrichment = false;
+
+        public readonly cF4sdApiSearchResultRelation searchResultRelation = null;
+
+        public cMenuDataSearchRelation(cF4sdApiSearchResultRelation searchResultRelation)
+        {
+            try
+            {
+                UiAction = null;
+
+                if (searchResultRelation is null)
+                    return;
+
+                this.searchResultRelation = searchResultRelation;
+                MenuText = searchResultRelation.DisplayName;
+                Data = searchResultRelation;
+                LastUsed = searchResultRelation.LastUsed;
+                UsingLevel = searchResultRelation.UsingLevel;
+                Infos = searchResultRelation.Infos;
+                MenuIcon = cMenuDataSearchResult.GetMenuIcon(searchResultRelation.Type, searchResultRelation.Infos);
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+            }
+        }
+    }
+
+    public sealed class cMenuDataLoading : cMenuDataBase
+    {
+        public cMenuDataLoading(string LoadingText)
+        {
+            MenuText = LoadingText;
+        }
+    }
+
+    public class cFilteredResults
+    {
+        public bool AutoContinue { get; set; } = false;
+        public cFasdApiSearchResultCollection Results { get; set; }
+
+        public cF4sdApiSearchResultRelation PreSelectedRelation { get; set; }
+
+        public cFilteredResults()
+        {
+
+        }
+
+        public cFilteredResults(cFasdApiSearchResultCollection _results)
+        {
+            Results = _results ?? new cFasdApiSearchResultCollection();
+        }
+    }
+}

FasdDesktopUi/Basics/Models/NamedParameterEntry.cs

@@ -49,7 +49,7 @@ namespace FasdDesktopUi.Basics.Models
 
             try
             {
-                cUtility.RawValueFormatter.SetDefaultCulture(new System.Globalization.CultureInfo(cFasdCockpitConfig.Instance.SelectedLanguage));
+                cUtility.RawValueFormatter.SetDefaultCulture(cFasdCockpitConfig.Instance.SelectedCulture);
                 cUtility.RawValueFormatter.SetDefaultTimeZone(TimeZoneInfo.Local);
 
                 var outputTable = dataProvider.HealthCardDataHelper.HealthCardRawData.GetTableByName(valueAdress.ValueTable, true);

FasdDesktopUi/Basics/Models/WidgetValueModel.cs

@@ -1,6 +1,7 @@
 using FasdDesktopUi.Basics.Enums;
+using FasdDesktopUi.Basics.Services.Models;
 using FasdDesktopUi.Basics.UiActions;
-
+using System.Linq;
 using static C4IT.FASD.Base.cF4SDHealthCardRawData;
 
 namespace FasdDesktopUi.Basics.Models
@@ -17,5 +18,17 @@ namespace FasdDesktopUi.Basics.Models
         public cUiActionBase UiActionTitle { get; set; } = null;
         public cUiActionBase UiActionValue { get; set; } = null;
         public cHealthCardDetailsTable ValuedDetails { get; set; } = null;
+
+        public cWidgetValueModel() { }
+
+        public cWidgetValueModel(CockpitValueDisplayData displayData, enumHighlightColor highlightColor, cUiActionBase titleUiAction)
+        {
+            Title = displayData?.Title;
+            Value = displayData?.Values?.FirstOrDefault() ?? (displayData.IsLoading ? "..." : null);
+            HighlightIn = highlightColor;
+            IsLoading = displayData?.IsLoading ?? true;
+            UiActionTitle = titleUiAction;
+            UiActionValue = displayData?.UiActions?.FirstOrDefault();
+        }
     }
 }

FasdDesktopUi/Basics/SearchHistoryManager.cs

@@ -286,18 +286,20 @@ namespace FasdDesktopUi.Basics
         public bool isSeen { get; set; } = false;
 
         protected DateTime LastRefresh = DateTime.MinValue;
+        public IRelationService RelationService { get; private set; }
         public List<cFasdApiSearchResultEntry> SelectedSearchResult { get; private set; }
         public List<cF4sdApiSearchResultRelation> Relations { get; protected set; }
 
         public ISearchUiProvider SearchUiProvider { get; private set; }
 
-        public cSearchHistoryEntryBase(string DisplayText, List<cFasdApiSearchResultEntry> selectedSearchResult, List<cF4sdApiSearchResultRelation> relations, ISearchUiProvider SearchUiProvider)
+        public cSearchHistoryEntryBase(string DisplayText, List<cFasdApiSearchResultEntry> selectedSearchResult, List<cF4sdApiSearchResultRelation> relations, ISearchUiProvider SearchUiProvider, IRelationService relationService)
         {
             this.DisplayText = DisplayText;
             this.isSeen = isSeen;
             this.SelectedSearchResult = selectedSearchResult;
             this.Relations = relations;
             this.SearchUiProvider = SearchUiProvider;
+            RelationService = relationService;
             LastRefresh = DateTime.UtcNow;
         }
 
@@ -313,7 +315,7 @@ namespace FasdDesktopUi.Basics
     {
         public string HeaderText { get; private set; }
 
-        public cSearchHistorySearchResultEntry(string DisplayText, string HeaderText, List<cFasdApiSearchResultEntry> selectedSearchResult, List<cF4sdApiSearchResultRelation> relations, ISearchUiProvider SearchUiProvider) : base(DisplayText, selectedSearchResult, relations, SearchUiProvider)
+        public cSearchHistorySearchResultEntry(string DisplayText, string HeaderText, List<cFasdApiSearchResultEntry> selectedSearchResult, List<cF4sdApiSearchResultRelation> relations, ISearchUiProvider SearchUiProvider, IRelationService relationService) : base(DisplayText, selectedSearchResult, relations, SearchUiProvider, relationService)
         {
             this.HeaderText = HeaderText;
             LastRefresh = DateTime.UtcNow;
@@ -337,7 +339,7 @@ namespace FasdDesktopUi.Basics
     {
         public cF4sdApiSearchResultRelation SelectedRelation { get; private set; }
 
-        public cSearchHistoryRelationEntry(string DisplayText, List<cFasdApiSearchResultEntry> selectedSearchResult, List<cF4sdApiSearchResultRelation> relations, cF4sdApiSearchResultRelation selectedRealtion, ISearchUiProvider SearchUiProvider) : base(DisplayText, selectedSearchResult, relations, SearchUiProvider)
+        public cSearchHistoryRelationEntry(string DisplayText, List<cFasdApiSearchResultEntry> selectedSearchResult, List<cF4sdApiSearchResultRelation> relations, cF4sdApiSearchResultRelation selectedRealtion, ISearchUiProvider SearchUiProvider, IRelationService relationService) : base(DisplayText, selectedSearchResult, relations, SearchUiProvider, relationService)
         {
             SelectedRelation = selectedRealtion;
         }

FasdDesktopUi/Basics/Services/Models/CockpitValueDisplayData.cs

@@ -0,0 +1,15 @@
+using C4IT.FASD.Base;
+using FasdDesktopUi.Basics.UiActions;
+using System.Collections.Generic;
+
+namespace FasdDesktopUi.Basics.Services.Models
+{
+    public class CockpitValueDisplayData
+    {
+        public string Title { get; set; }
+        public IList<string> Values { get; set; }
+        public IList<enumHealthCardStateLevel> Levels { get; set; }
+        public bool IsLoading { get; set; }
+        public IList<cUiActionBase> UiActions { get; set; }
+    }
+}

FasdDesktopUi/Basics/Services/ProtocollService/QuickActionProtocollEntry.cs

@@ -19,20 +19,31 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
 
         public static QuickActionProtocollEntry GetQuickActionProtocollEntry(cFasdQuickAction quickActionDefinition, cQuickActionCopyData quickActionCopyData)
         {
-            string ascii = GetAscii(quickActionDefinition, quickActionCopyData);
-            string html = GetHtml(quickActionDefinition, quickActionCopyData);
+            string currentLanguage = cMultiLanguageSupport.CurrentLanguage;
 
-            return new QuickActionProtocollEntry(ascii, html)
+            try
             {
-                Id = quickActionDefinition.Id,
-                Name = quickActionDefinition.Name,
-                ExecutionTypeId = (int)quickActionDefinition.ExecutionType,
-                WasRunningOnAffectedDevice = quickActionCopyData.WasRunningOnAffectedDevice,
-                AffectedDeviceName = quickActionCopyData.AffectedDeviceName,
-                ResultCode = (int?)quickActionCopyData.QuickActionOutput?.ResultCode,
-                ErrorMessage = quickActionCopyData.QuickActionOutput?.ErrorDescription,
-                MeasureValues = GetQuickActionHtmlValueComparison(quickActionCopyData.MeasureValues)
-            };
+                cMultiLanguageSupport.CurrentLanguage = cF4SDCockpitXmlConfig.Instance.HealthCardConfig.ProtocollLanguage ?? currentLanguage;
+
+                string ascii = GetAscii(quickActionDefinition, quickActionCopyData);
+                string html = GetHtml(quickActionDefinition, quickActionCopyData);
+
+                return new QuickActionProtocollEntry(ascii, html)
+                {
+                    Id = quickActionDefinition.Id,
+                    Name = quickActionDefinition.Name,
+                    ExecutionTypeId = (int)quickActionDefinition.ExecutionType,
+                    WasRunningOnAffectedDevice = quickActionCopyData.WasRunningOnAffectedDevice,
+                    AffectedDeviceName = quickActionCopyData.AffectedDeviceName,
+                    ResultCode = (int?)quickActionCopyData.QuickActionOutput?.ResultCode,
+                    ErrorMessage = quickActionCopyData.QuickActionOutput?.ErrorDescription,
+                    MeasureValues = GetQuickActionHtmlValueComparison(quickActionCopyData.MeasureValues)
+                };
+            }
+            finally
+            {
+                cMultiLanguageSupport.CurrentLanguage = currentLanguage;
+            }
         }
 
         internal static cQuickActionCopyData GetCopyData(cFasdQuickAction quickActionDefinition, cSupportCaseDataProvider dataProvider, bool wasRunningOnAffectedDevice, cQuickActionOutput quickActionOutput, List<cQuickActionMeasureValue> measureValues)
@@ -93,7 +104,7 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
         {
             string ascii = string.Empty;
 
-            ascii += GetQuickActionAsciiDescription(quickActionDefinition,copyData.Name, copyData.AffectedDeviceName, copyData.WasRunningOnAffectedDevice, copyData.ExecutionTime, copyData.QuickActionOutput?.ResultCode);
+            ascii += GetQuickActionAsciiDescription(quickActionDefinition, copyData.Name, copyData.AffectedDeviceName, copyData.WasRunningOnAffectedDevice, copyData.ExecutionTime, copyData.QuickActionOutput?.ResultCode);
             ascii += GetQuickActionAsciiError(copyData.QuickActionOutput?.ErrorDescription);
             ascii += GetQuickActionAsciiOutput(quickActionDefinition, copyData.QuickActionOutput);
             ascii += GetQuickActionAsciiValueComparisonString(copyData.MeasureValues);
@@ -101,7 +112,7 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
             return ascii;
         }
 
-        private static string GetQuickActionAsciiDescription(cFasdQuickAction quickActionDefinition,string quickActionName, string deviceName, bool wasRunningOnAffectedDevice, DateTime executionTime, enumQuickActionSuccess? quickActionStatus)
+        private static string GetQuickActionAsciiDescription(cFasdQuickAction quickActionDefinition, string quickActionName, string deviceName, bool wasRunningOnAffectedDevice, DateTime executionTime, enumQuickActionSuccess? quickActionStatus)
         {
             string asciiDescription = string.Empty;
             try
@@ -125,7 +136,7 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
                     rawDescription = cMultiLanguageSupport.GetItem("QuickAction.RemoteSession.Copy.Description");
 
                 }
-                                
+
                 asciiDescription = string.Format(rawDescription, quickActionName, deviceName, executionTime.ToString("g", new CultureInfo(cFasdCockpitConfig.Instance.SelectedLanguage)), quickActionStatusString);
             }
             catch (Exception E)
@@ -259,7 +270,7 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
 
                 output += AsciiSeperator + cMultiLanguageSupport.GetItem("QuickAction.Copy.Measure");
 
-                cUtility.RawValueFormatter.SetDefaultCulture(new System.Globalization.CultureInfo(cFasdCockpitConfig.Instance.SelectedLanguage));
+                cUtility.RawValueFormatter.SetDefaultCulture(cFasdCockpitConfig.Instance.SelectedCulture);
                 cUtility.RawValueFormatter.SetDefaultTimeZone(TimeZoneInfo.Local);
 
                 foreach (var measureValue in measureValues)
@@ -299,7 +310,7 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
 
             try
             {
-                output += GetQuickActionHtmlDescription(quickActionDefinition,copyData.Name, copyData.AffectedDeviceName, copyData.WasRunningOnAffectedDevice, copyData.ExecutionTime, copyData.QuickActionOutput?.ResultCode);
+                output += GetQuickActionHtmlDescription(quickActionDefinition, copyData.Name, copyData.AffectedDeviceName, copyData.WasRunningOnAffectedDevice, copyData.ExecutionTime, copyData.QuickActionOutput?.ResultCode);
                 output += GetQuickActionHtmlError(copyData.QuickActionOutput?.ErrorDescription);
                 output += GetQuickActionHtmlOutput(quickActionDefinition, copyData.QuickActionOutput);
                 output += GetQuickActionHtmlValueComparison(copyData.MeasureValues);
@@ -331,7 +342,7 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
                 }
 
                 var rawDescription = wasRunningOnAffectedDevice ? cMultiLanguageSupport.GetItem("QuickAction.Remote.Copy.Description.Html") : cMultiLanguageSupport.GetItem("QuickAction.Local.Copy.Description.Html");
-                if(quickActionDefinition.Section == enumDataHistoryOrigin.Citrix.ToString())
+                if (quickActionDefinition.Section == enumDataHistoryOrigin.Citrix.ToString())
                 {
                     rawDescription = cMultiLanguageSupport.GetItem("QuickAction.RemoteSession.Copy.Description.Html");
 
@@ -479,7 +490,7 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
 
                 output += "<p>" + cMultiLanguageSupport.GetItem("QuickAction.Copy.Measure.Html") + "</p>";
 
-                cUtility.RawValueFormatter.SetDefaultCulture(new System.Globalization.CultureInfo(cFasdCockpitConfig.Instance.SelectedLanguage));
+                cUtility.RawValueFormatter.SetDefaultCulture(cFasdCockpitConfig.Instance.SelectedCulture);
                 cUtility.RawValueFormatter.SetDefaultTimeZone(TimeZoneInfo.Local);
 
                 foreach (var measureValue in measureValues)

FasdDesktopUi/Basics/Services/RelationService/IRelationService.cs

@@ -9,8 +9,10 @@ namespace FasdDesktopUi.Basics.Services.RelationService
     public interface IRelationService
     {
         event EventHandler<StagedSearchResultRelationsEventArgs> RelationsFound;
+        event EventHandler RelationsReset;
 
-        IEnumerable<cF4sdApiSearchResultRelation> GetLoadedRelations();
+        void Reset();
+        IReadOnlyList<cF4sdApiSearchResultRelation> GetLoadedRelations();
         Task<cF4sdStagedSearchResultRelationTaskId> LoadRelationsAsync(IEnumerable<cFasdApiSearchResultEntry> relatedTo, CancellationToken token = default);
         IRelationService Clone();
     }

FasdDesktopUi/Basics/Services/RelationService/RelationService.cs

@@ -14,8 +14,17 @@ namespace FasdDesktopUi.Basics.Services.RelationService
 {
     internal class RelationService : IRelationService
     {
+        private readonly object _relationsLock = new object();
         private IEnumerable<cF4sdApiSearchResultRelation> _relations = new List<cF4sdApiSearchResultRelation>();
 
+        public void Reset()
+        {
+            lock (_relationsLock)
+                _relations = _relations.Where(r => r.Type == enumF4sdSearchResultClass.User).ToList();
+
+            RelationsReset?.Invoke(this, EventArgs.Empty);
+        }
+
         /// <summary>
         /// Asynchronously loads relations for the specified search results.
         /// </summary>
@@ -27,24 +36,14 @@ namespace FasdDesktopUi.Basics.Services.RelationService
         {
             try
             {
-                _relations = relatedTo?.Select(searchResult => new cF4sdApiSearchResultRelation(searchResult)).ToList() ?? new List<cF4sdApiSearchResultRelation>();
+                lock (_relationsLock)
+                    _relations = relatedTo?.Select(searchResult => new cF4sdApiSearchResultRelation(searchResult)).ToList() ?? new List<cF4sdApiSearchResultRelation>();
                 cF4sdStagedSearchResultRelationTaskId gatherRelationTask = await cFasdCockpitCommunicationBase.Instance.StartGatheringRelations(relatedTo, token);
 
-                _ = Task.Run(async () =>
-                {
-                    const int maxRetryCount = 10;
-                    for (int i = 0; i < maxRetryCount; i++)
-                    {
-                        cF4sdStagedSearchResultRelations stagedRelations = await cFasdCockpitCommunicationBase.Instance.GetStagedRelations(gatherRelationTask.Id, token);
-                        stagedRelations.MergeAsRelationInfosWith(relatedTo);
+                if (gatherRelationTask is null)
+                    return null;
 
-                        _relations = _relations.Union(stagedRelations.Relations);
-                        RelationsFound?.Invoke(this, new StagedSearchResultRelationsEventArgs() { RelatedTo = relatedTo, StagedResultRelations = stagedRelations, RelationService = this });
-
-                        if (stagedRelations?.IsComplete ?? false)
-                            break;
-                    }
-                });
+                _ = Task.Run(async () => await GatherRelationsAsync(gatherRelationTask.Id, relatedTo, token));
 
                 return gatherRelationTask;
             }
@@ -56,15 +55,56 @@ namespace FasdDesktopUi.Basics.Services.RelationService
             return null;
         }
 
-        public IEnumerable<cF4sdApiSearchResultRelation> GetLoadedRelations() => _relations;
+        private async Task GatherRelationsAsync(Guid gatherTaskId, IEnumerable<cFasdApiSearchResultEntry> relatedTo, CancellationToken token = default)
+        {
+            try
+            {
+                const int maxRetryCount = 10;
+                for (int i = 0; i < maxRetryCount; i++)
+                {
+                    if (token.IsCancellationRequested)
+                    {
+                        await cFasdCockpitCommunicationBase.Instance.StopGatheringRelations(gatherTaskId, CancellationToken.None);
+                        return;
+                    }
+
+                    cF4sdStagedSearchResultRelations stagedRelations = await cFasdCockpitCommunicationBase.Instance.GetStagedRelations(gatherTaskId, token);
+
+                    if (stagedRelations is null)
+                        continue;
+
+                    stagedRelations.MergeAsRelationInfosWith(relatedTo);
+
+                    lock (_relationsLock)
+                        _relations = _relations.Union(stagedRelations.Relations).ToList();
+
+                    RelationsFound?.Invoke(this, new StagedSearchResultRelationsEventArgs() { RelatedTo = relatedTo, StagedResultRelations = stagedRelations, RelationService = this });
+
+                    if (stagedRelations?.IsComplete ?? false)
+                        break;
+                }
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+        }
+
+        public IReadOnlyList<cF4sdApiSearchResultRelation> GetLoadedRelations()
+        {
+            lock (_relationsLock)
+                return _relations.ToList();
+        }
 
         public IRelationService Clone()
         {
-            RelationService copy = (RelationService)MemberwiseClone();
-            copy._relations = _relations.Select(r => r).ToList();
+            RelationService copy = new RelationService();
+            lock (_relationsLock)
+                copy._relations = _relations.ToList();
             return copy;
         }
 
+        public event EventHandler RelationsReset;
         public event EventHandler<StagedSearchResultRelationsEventArgs> RelationsFound;
     }
 }

FasdDesktopUi/Basics/Services/RemoteDesktop/AgentRemoteDesktopService.cs

@@ -0,0 +1,136 @@
+using C4IT.FASD.Cockpit.Communication;
+using F4SD.Gamification.Services;
+using FasdCockpitBase.Models.RemoteDesktopConnection;
+using FasdCockpitCommunication.RemoteDesktopCommunication;
+using System;
+using System.Collections.Generic;
+using System.Diagnostics;
+using System.IO;
+using System.Linq;
+using System.Threading;
+using System.Threading.Tasks;
+using static C4IT.Logging.cLogManager;
+
+namespace FasdDesktopUi.Basics.Services.RemoteDesktop
+{
+    internal static class AgentRemoteDesktopService
+    {
+        private static readonly Dictionary<Guid, Process> _viewerProcesses = new Dictionary<Guid, Process>();
+
+        internal static async Task<RemoteDesktopConnectionStatusResult> StartRemoteDesktopConnectionAsync(AgentRemoteClientInfo clientInfo, bool isElevated, CancellationToken token = default)
+        {
+            const int maxRetryCount = 20;
+            TimeSpan baseDelay = TimeSpan.FromSeconds(0.5);
+
+            AgentRemoteDesktopConnecitonDetails connectionDetails = await cFasdCockpitCommunicationBase.Instance.RemoteDesktopManager.InitiateConnection<AgentRemoteDesktopConnecitonDetails>(clientInfo, isElevated, token);
+            RemoteConnetionStatusChanged?.Invoke(null, RemoteDesktopConnectionStatus.Initiated);
+
+            if (token.IsCancellationRequested)
+            {
+                RemoteConnetionStatusChanged?.Invoke(null, RemoteDesktopConnectionStatus.Canceled);
+                return new RemoteDesktopConnectionStatusResult(RemoteDesktopConnectionStatus.Canceled);
+            }
+
+            if (connectionDetails is null)
+            {
+                LogEntry("Could not initiate remote connection.", C4IT.Logging.LogLevels.Warning);
+                return new RemoteDesktopConnectionStatusResult(RemoteDesktopConnectionStatus.Unknown);
+            }
+
+            if (connectionDetails.Errors != null && connectionDetails.Errors.Count > 0)
+            {
+                RemoteConnetionStatusChanged?.Invoke(null, RemoteDesktopConnectionStatus.Error);
+                return new RemoteDesktopConnectionStatusResult(RemoteDesktopConnectionStatus.Error) { Errors = connectionDetails.Errors.Select(e => e.Message).ToArray() };
+            }
+
+            RemoteDesktopConnectionStatusResult connectionStatus = null;
+
+            for (int i = 0; i < maxRetryCount; i++)
+            {
+                try
+                {
+                    connectionStatus = await cFasdCockpitCommunicationBase.Instance.RemoteDesktopManager.GetConnectionStatus(connectionDetails.ConnectionId, token);
+                    LogEntry($"Update {i} RemoteDesktop connection status: {connectionStatus}", C4IT.Logging.LogLevels.Debug);
+
+                    if (token.IsCancellationRequested || IsRemoteConnectionEstablished(connectionStatus.Status))
+                        break;
+
+                    await Task.Delay(TimeSpan.FromTicks(baseDelay.Ticks * i));
+                }
+                catch (Exception ex)
+                {
+                    LogException(ex);
+                }
+            }
+
+            if (token.IsCancellationRequested)
+            {
+                RemoteConnetionStatusChanged?.Invoke(null, RemoteDesktopConnectionStatus.Canceled);
+                return new RemoteDesktopConnectionStatusResult(RemoteDesktopConnectionStatus.Canceled);
+            }
+
+            RemoteConnetionStatusChanged?.Invoke(null, connectionStatus.Status);
+
+            if (connectionStatus.Status != RemoteDesktopConnectionStatus.Accepted)
+            {
+                LogEntry($"Could not connect to remote desktop. Status: {connectionStatus}", C4IT.Logging.LogLevels.Warning);
+                return new RemoteDesktopConnectionStatusResult(connectionStatus.Status);
+            }
+
+            StartViewer(connectionDetails);
+
+            GamificationService.TrackAction(F4SD.Gamification.CockpitAction.StartRemoteConnection);
+            return new RemoteDesktopConnectionStatusResult(RemoteDesktopConnectionStatus.Connected);
+        }
+
+        private static bool IsRemoteConnectionEstablished(RemoteDesktopConnectionStatus status)
+        {
+            switch (status)
+            {
+                case RemoteDesktopConnectionStatus.Accepted:
+                case RemoteDesktopConnectionStatus.Connected:
+                case RemoteDesktopConnectionStatus.Finished:
+                case RemoteDesktopConnectionStatus.Canceled:
+                    return true;
+                case RemoteDesktopConnectionStatus.Unknown:
+                case RemoteDesktopConnectionStatus.Initiated:
+                default:
+                    return false;
+            }
+        }
+
+        private static void StartViewer(AgentRemoteDesktopConnecitonDetails connectionDetails)
+        {
+            try
+            {
+                ProcessStartInfo info = new ProcessStartInfo(GetViewerPath())
+                {
+                    Arguments = $"-connectionId {connectionDetails.ConnectionId} -phoenixServiceUrl {connectionDetails.PhoenixServiceUrl} -secret {connectionDetails.Secret}"
+                };
+
+                Process process = Process.Start(info);
+                _viewerProcesses.Add(connectionDetails.ConnectionId, process);
+                RemoteConnetionStatusChanged?.Invoke(null, RemoteDesktopConnectionStatus.Connected);
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+        }
+
+        internal static async Task StopRemoteDesktopConnection(Guid connectionId, CancellationToken token = default)
+        {
+            await cFasdCockpitCommunicationBase.Instance.RemoteDesktopManager.StopConnection(connectionId, token);
+
+            if (_viewerProcesses.TryGetValue(connectionId, out var process))
+                process.Close();
+        }
+
+        internal static string GetViewerPath()
+        {
+            return Path.Combine(AppDomain.CurrentDomain.BaseDirectory, @"Phoenix\Phoenix.Viewer.exe").ToString();
+        }
+
+        internal static EventHandler<RemoteDesktopConnectionStatus> RemoteConnetionStatusChanged;
+    }
+}

FasdDesktopUi/Basics/Services/SupportCase/Controllers/MenuDataFactory.cs

@@ -0,0 +1,48 @@
+using C4IT.FASD.Base;
+using FasdDesktopUi.Basics.Enums;
+using FasdDesktopUi.Basics.Helper;
+using FasdDesktopUi.Basics.Models;
+using System.Collections.Generic;
+
+namespace FasdDesktopUi.Basics.Services.SupportCase.Controllers
+{
+    internal static class MenuDataFactory
+    {
+        internal static cMenuDataBase GetByName(string name, cNamedParameterList namedParameterEntries, IEnumerable<enumFasdInformationClass> availableInformationClasses)
+        {
+            if (!cF4SDCockpitXmlConfig.Instance.MenuItems.TryGetValue(name, out var menuDataDefinition))
+                return null;
+
+            return Create(menuDataDefinition, namedParameterEntries, availableInformationClasses);
+        }
+
+        internal static cMenuDataBase Create(cFasdBaseConfigMenuItem definition, cNamedParameterList namedParameterEntries, IEnumerable<enumFasdInformationClass> availableInformationClasses)
+        {
+            cMenuDataBase menuData;
+
+            switch (definition)
+            {
+                case cFasdQuickAction quickActionDefinition:
+                    menuData = new cMenuDataBase(quickActionDefinition);
+                    break;
+                case cCopyTemplate copyTemplate:
+                    menuData = new cMenuDataBase(copyTemplate);
+                    break;
+                case cFasdMenuSection sectionDefinition:
+                    menuData = new cMenuDataContainer(sectionDefinition);
+                    break;
+                case cFasdQuickTip quickTip:
+                    menuData = new cMenuDataBase(quickTip);
+                    break;
+                default:
+                    menuData = new cMenuDataBase(definition);
+                    break;
+            }
+
+            enumActionDisplayType displayType = ActionDisplayTypeInspector.GetDisplayType(definition, namedParameterEntries, availableInformationClasses);
+            menuData.SetUiActionDisplayType(displayType);
+
+            return menuData;
+        }
+    }
+}

FasdDesktopUi/Basics/Services/SupportCase/Controllers/SupportCaseController.cs

@@ -1,7 +1,12 @@
 using C4IT.FASD.Base;
 using C4IT.FASD.Cockpit.Communication;
+using FasdCockpitCommunication.RemoteDesktopCommunication;
 using FasdDesktopUi.Basics.CustomEvents;
+using FasdDesktopUi.Basics.Enums;
 using FasdDesktopUi.Basics.Models;
+using FasdDesktopUi.Basics.Services.Models;
+using FasdDesktopUi.Basics.Services.SupportCase.Processors;
+using FasdDesktopUi.Basics.UiActions;
 using FasdDesktopUi.Pages.DetailsPage.Models;
 using System;
 using System.Collections.Generic;
@@ -12,18 +17,18 @@ using static C4IT.Logging.cLogManager;
 namespace FasdDesktopUi.Basics.Services.SupportCase.Controllers
 {
     /// <summary>
-    /// Used to manage the <see cref="ISupportCase"/> for the UI via the <see cref="SupportCaseProcessor"/>
+    /// Used to manage the <see cref="ISupportCase"/> for the UI via the <see cref="ISupportCaseProcessor"/>
     /// </summary>
     public class SupportCaseController
     {
-        private SupportCaseProcessor _supportCaseProcessor;
+        private ISupportCaseProcessor _supportCaseProcessor;
         private cF4sdApiSearchResultRelation _focusedRelation;
         private readonly Dictionary<enumFasdInformationClass, cF4sdApiSearchResultRelation> _selectedRelations = new Dictionary<enumFasdInformationClass, cF4sdApiSearchResultRelation>();
         private cHealthCard _selectedHealthcard = null;
         private bool _hasDirectionConnection = false;
         public cSupportCaseDataProvider SupportCaseDataProviderArtifact { get => _supportCaseProcessor?.SupportCaseDataProviderArtifact; }
 
-        internal void SetSupportCaseProcessor(SupportCaseProcessor supportCaseProcessor, IEnumerable<cF4sdIdentityEntry> preselectedIdentities)
+        internal void SetSupportCaseProcessor(ISupportCaseProcessor supportCaseProcessor, IEnumerable<cF4sdIdentityEntry> preselectedIdentities)
         {
             IEnumerable<cF4sdApiSearchResultRelation> preselectedRelations = GetPreselectedRelations(supportCaseProcessor.GetCaseRelations(), preselectedIdentities);
 
@@ -88,6 +93,9 @@ namespace FasdDesktopUi.Basics.Services.SupportCase.Controllers
         {
             CaseDataChanged?.Invoke(this, e);
 
+            if (e.DataTables.Any(t => !t.Name.StartsWith("Computation_")))
+                _supportCaseProcessor.ProcessComputations(e.Relation, _supportCaseProcessor.GetHealthcardFor(e.Relation).Prerequisites.Computations.Values);
+
             _ = Task.Run(async () =>
             {
                 await UpdateStatusOfSelectedRelations();
@@ -220,7 +228,7 @@ namespace FasdDesktopUi.Basics.Services.SupportCase.Controllers
                     relationEntry.Value.Infos[StatusString] = statusValue;
                 }
 
-                IEnumerable<cHeadingDataModel> newHeadingData = SupportCaseHeadingController.GetHeadingData(_selectedRelations);
+                IEnumerable<cHeadingDataModel> newHeadingData = GetHeadingData();
                 HeadingDataChanged?.Invoke(this, new HeadingDataEventArgs(newHeadingData));
             }
             catch (Exception ex)
@@ -234,18 +242,209 @@ namespace FasdDesktopUi.Basics.Services.SupportCase.Controllers
             SupportCaseDataProviderArtifact.HealthCardDataHelper.LoadingHelper.LastDataRequest = DateTime.Now;
             await _supportCaseProcessor.UpdateLatestCaseDataFor(_focusedRelation);
         }
+        public cCopyTemplate GetCopyTemplate()
+        {
+            string defaultCopyTemplate = _selectedHealthcard?.DefaultCopyTemplate
+                ?? cF4SDCockpitXmlConfig.Instance?.CopyTemplateConfig?.CopyTemplates.DefaultTemplate.Name
+                ?? string.Empty;
 
-        public List<List<cWidgetValueModel>> GetWidgetData()
-            => _supportCaseProcessor.GetWidgetData(_focusedRelation);
+            Dictionary<string, cCopyTemplate> copyTemplates = cF4SDCockpitXmlConfig.Instance?.CopyTemplateConfig?.CopyTemplates?.CopyTemplates;
+
+            if (copyTemplates?.TryGetValue(defaultCopyTemplate, out cCopyTemplate _defaultCopyTemplate) ?? false)
+                return _defaultCopyTemplate;
+            else
+                return null;
+        }
+        public List<List<cWidgetValueModel>> GetWidgetsData()
+        {
+            try
+            {
+                List<List<cWidgetValueModel>> widgetsData = new List<List<cWidgetValueModel>>();
+                cHealthCard currentHealthCard = _supportCaseProcessor.GetHealthcardFor(_focusedRelation);
+                IEnumerable<cHealthCardStateCategory> widgetsDefinition = currentHealthCard.CategoriesStatic.StateCategories;
+
+                foreach (var widgetDefinition in widgetsDefinition)
+                {
+                    List<cWidgetValueModel> widgetData = new List<cWidgetValueModel>();
+
+                    foreach (var widgetValueDefinition in widgetDefinition.States)
+                    {
+                        CockpitValueDisplayData displayData = _supportCaseProcessor.GetCockpitValueDisplayData(widgetValueDefinition, _focusedRelation, true);
+                        cUiActionBase uiAction = _supportCaseProcessor.GetUiAction(widgetValueDefinition);
+
+                        var widgetValue = new cWidgetValueModel(displayData, GetHighlightColor(displayData?.Levels?.FirstOrDefault() ?? enumHealthCardStateLevel.None), uiAction);
+
+                        if (widgetValue?.UiActionValue != null && ShouldHideUiActionValue(widgetValue.Value))
+                            widgetValue.UiActionValue.DisplayType = enumActionDisplayType.hidden;
+
+                        widgetData.Add(widgetValue);
+                    }
+
+                    widgetsData.Add(widgetData);
+                }
+
+                return widgetsData;
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+                return null;
+            }
+
+            bool ShouldHideUiActionValue(string widgetValue)
+                => string.IsNullOrWhiteSpace(widgetValue) || widgetValue == "0";
+        }
 
         public cDetailsPageDataHistoryDataModel GetHistoryData()
-            => _supportCaseProcessor.GetHistoryData(_focusedRelation);
+            => ((SupportCaseProcessor)_supportCaseProcessor).GetHistoryData(_focusedRelation);
 
         public List<cContainerCollectionData> GetContainerData()
-            => _supportCaseProcessor.GetContainerData(_focusedRelation);
+            => ((SupportCaseProcessor)_supportCaseProcessor).GetContainerData(_focusedRelation);
 
-        public List<cMenuDataBase> GetMenuBarData()
-            => _supportCaseProcessor.GetMenuBarData(_focusedRelation);
+        public IEnumerable<cMenuDataBase> GetMenuData()
+        {
+            var menuBarDatas = cF4SDCockpitXmlConfig.Instance.MenuItems.ToDictionary(config => config.Key, config => (Config: config.Value, MenuValue: MenuDataFactory.Create(config.Value, _supportCaseProcessor.SupportCaseDataProviderArtifact.NamedParameterEntries, _selectedRelations.Values.Select(r => cF4sdIdentityEntry.GetFromSearchResult(r.Type)).ToList())));
+
+            try
+            {
+                List<string> menuBarDatasAddedToSection = new List<string>();
+
+                foreach (var menuBarData in menuBarDatas.Values)
+                {
+                    bool isPinned = cF4SDCockpitXmlConfig.Instance.HealthCardConfig.QuickActionsPinned.Contains(menuBarData.Config.Name);
+                    menuBarData.MenuValue.IconPositionIndex = isPinned ? cF4SDCockpitXmlConfig.Instance.HealthCardConfig.QuickActionsPinned.IndexOf(menuBarData.Config.Name) : -1;
+
+                    // Same Logic in GetFilteredMenuData()
+                    bool hasBeenAddedToSection = TryAddMenuDataToSection(ref menuBarDatas, menuBarData.Config.Section, menuBarData.MenuValue);
+
+                    foreach (var section in menuBarData.Config.Sections)
+                    {
+                        // todo add test for adding to multiple sections
+                        hasBeenAddedToSection = TryAddMenuDataToSection(ref menuBarDatas, section, menuBarData.MenuValue) || hasBeenAddedToSection; // order is relevent, because data has to be added to section
+                    }
+
+                    if (hasBeenAddedToSection)
+                        menuBarDatasAddedToSection.Add(menuBarData.Config.Name);
+                }
+
+                foreach (var menuBarData in menuBarDatasAddedToSection)
+                {
+                    if (cF4SDCockpitXmlConfig.Instance.HealthCardConfig.QuickActionsPinned.Contains(menuBarData))
+                        continue;
+
+                    menuBarDatas.Remove(menuBarData);
+                }
+
+                return menuBarDatas.Values.Select(data => data.MenuValue);
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+                return new List<cMenuDataBase>();
+            }
+        }
+
+        public IEnumerable<cMenuDataBase> GetFilteredMenuData(MenuDataFilter filterQuery)
+        {
+            Dictionary<string, (cFasdBaseConfigMenuItem Config, cMenuDataBase MenuValue)> menuBarDatas = cF4SDCockpitXmlConfig.Instance.MenuItems.ToDictionary(config => config.Key, config => (Config: config.Value, MenuValue: MenuDataFactory.Create(config.Value, _supportCaseProcessor.SupportCaseDataProviderArtifact.NamedParameterEntries, _selectedRelations.Values.Select(r => cF4sdIdentityEntry.GetFromSearchResult(r.Type)).ToList())));
+
+            try
+            {
+                foreach (var menuBarData in menuBarDatas.Values)
+                {
+                    // Same Logic in GetMenuData()
+                    bool hasBeenAddedToSection = TryAddMenuDataToSection(ref menuBarDatas, menuBarData.Config.Section, menuBarData.MenuValue);
+
+                    foreach (var section in menuBarData.Config.Sections)
+                    {
+                        // todo add test for adding to multiple sections
+                        hasBeenAddedToSection = TryAddMenuDataToSection(ref menuBarDatas, section, menuBarData.MenuValue) || hasBeenAddedToSection; // order is relevent, because data has to be added to section
+                    }
+                }
+
+                return menuBarDatas.Values.Select(data => data.MenuValue)
+                    .Where(md => md.MenuText.ToLower().Contains(filterQuery?.SearchString?.ToLower()));
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+                return new List<cMenuDataBase>();
+            }
+        }
+
+        private bool TryAddMenuDataToSection(ref Dictionary<string, (cFasdBaseConfigMenuItem Config, cMenuDataBase MenuValue)> menuBarDatas, string section, cMenuDataBase menuData)
+        {
+            if (string.IsNullOrEmpty(section))
+                return false;
+
+            if (!menuBarDatas.TryGetValue(section, out var sectionMenuBar))
+                return false;
+
+            if (!(sectionMenuBar.MenuValue is cMenuDataContainer containerData))
+                return false;
+
+            if (containerData.UiAction is cSubMenuAction subMenuAction)
+            {
+                if (!subMenuAction.SubMenuData.Any(item => item.MenuText == menuData.MenuText)) // todo SubMenuData maybe better as Dictionary<Guid, cMenuDataBase>
+                    subMenuAction.SubMenuData.Add(menuData);
+
+                if (!containerData.SubMenuData.Any(item => item.MenuText == menuData.MenuText))
+                    containerData.SubMenuData.Add(menuData);
+            }
+
+            return true;
+        }
+
+        internal IEnumerable<cHeadingDataModel> GetHeadingData()
+            => SupportCaseHeadingController.GetHeadingData(_selectedRelations);
+
+        private static enumHighlightColor GetHighlightColor(enumHealthCardStateLevel level)
+        {
+            switch (level)
+            {
+                case enumHealthCardStateLevel.None:
+                    return enumHighlightColor.none;
+                case enumHealthCardStateLevel.Ok:
+                    return enumHighlightColor.green;
+                case enumHealthCardStateLevel.Warning:
+                    return enumHighlightColor.orange;
+                case enumHealthCardStateLevel.Error:
+                    return enumHighlightColor.red;
+                case enumHealthCardStateLevel.Info:
+                    return enumHighlightColor.blue;
+                default:
+                    return enumHighlightColor.none;
+            }
+        }
+
+        internal IEnumerable<cF4sdApiSearchResultRelation> GetRelationsOf(enumFasdInformationClass informationClass)
+        {
+            return _supportCaseProcessor.GetCaseRelations().FirstOrDefault(r => r.Key == informationClass);
+        }
+
+        internal AgentRemoteClientInfo GetAgentClientInfo()
+        {
+            if (_focusedRelation.Type != enumF4sdSearchResultClass.Computer)
+                return null;
+
+            int deviceId = 0;
+            int userId = 0;
+
+            bool hasAllRequiredNamedParameters =
+                _supportCaseProcessor.TryGetNamedParameterValue(_focusedRelation, SupportCaseProcessor.AgentOrganisationCodeNamedParameterName, out int organisationId)
+                && _supportCaseProcessor.TryGetNamedParameterValue(_focusedRelation, SupportCaseProcessor.AgentUserIdNamedParameterName, out userId)
+                && _supportCaseProcessor.TryGetNamedParameterValue(_focusedRelation, SupportCaseProcessor.AgentDeviceIdNamedParameterName, out deviceId);
+
+            if (!hasAllRequiredNamedParameters)
+                return null;
+
+            return new AgentRemoteClientInfo()
+            {
+                DeviceCode = deviceId,
+                AccountCode = userId,
+                OrganisationCode = organisationId
+            };
+        }
 
         /// <summary>
         /// Raised when the currently for a support case relevant and shown relations have been updated.
@@ -264,4 +463,15 @@ namespace FasdDesktopUi.Basics.Services.SupportCase.Controllers
 
         public event EventHandler<HeadingDataEventArgs> HeadingDataChanged;
     }
+
+    public class MenuDataFilter
+    {
+        public string SearchString { get; set; }
+
+        public MenuDataFilter(string searchString = null)
+        {
+            SearchString = searchString;
+        }
+
+    }
 }

FasdDesktopUi/Basics/Services/SupportCase/Controllers/SupportCaseHeadingController.cs

@@ -68,6 +68,7 @@ namespace FasdDesktopUi.Basics.Services.SupportCase.Controllers
             {
                 case enumF4sdSearchResultClass.Computer:
                 case enumF4sdSearchResultClass.User:
+                case enumF4sdSearchResultClass.Phone:
                     isOnline = string.Equals(statusValue, "Online", StringComparison.InvariantCultureIgnoreCase);
                     break;
                 case enumF4sdSearchResultClass.Ticket:

FasdDesktopUi/Basics/Services/SupportCase/ISupportCase.cs

@@ -14,7 +14,7 @@ namespace FasdDesktopUi.Basics.Services.SupportCase
         void AddCaseRelations(ILookup<enumFasdInformationClass, cF4sdApiSearchResultRelation> relations);
         ILookup<enumFasdInformationClass, cF4sdApiSearchResultRelation> GetCaseRelations();
         Task LoadSupportCaseDataAsync(cF4sdApiSearchResultRelation relation, IEnumerable<string> tablesToLoad);
-        IEnumerable<object> GetSupportCaseHealthcardData(cF4sdApiSearchResultRelation relation, cValueAddress valueAddress);
+        IList<object> GetSupportCaseHealthcardData(cF4sdApiSearchResultRelation relation, cValueAddress valueAddress, bool getStatic);
         void UpdateSupportCaseDataCache(cF4sdApiSearchResultRelation relation, IEnumerable<cF4SDHealthCardRawData.cHealthCardTable> tables);
         void InvalidateCaseDataCacheFor(cF4sdApiSearchResultRelation relation);
         void InvalidateLatestCaseDataCacheFor(cF4sdApiSearchResultRelation relation, out ICollection<cF4SDHealthCardRawData.cHealthCardTable> invalidatedTables);

FasdDesktopUi/Basics/Services/SupportCase/Processors/ISupportCaseProcessor.cs

@@ -0,0 +1,29 @@
+using C4IT.FASD.Base;
+using FasdDesktopUi.Basics.CustomEvents;
+using FasdDesktopUi.Basics.Services.Models;
+using FasdDesktopUi.Basics.UiActions;
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using System.Threading.Tasks;
+
+namespace FasdDesktopUi.Basics.Services.SupportCase.Processors
+{
+    internal interface ISupportCaseProcessor
+    {
+        cSupportCaseDataProvider SupportCaseDataProviderArtifact { get; }
+
+        event EventHandler<RelationEventArgs> AvailableCaseRelationsAdded;
+        event EventHandler<SupportCaseDataEventArgs> CaseDataChanged;
+
+        void SetSupportCase(ISupportCase supportCase);
+        CockpitValueDisplayData GetCockpitValueDisplayData(cHealthCardStateBase displayValueDefinition, cF4sdApiSearchResultRelation relation, bool getStatic);
+        Task LoadSupportCaseDataAsync(cF4sdApiSearchResultRelation relation, IEnumerable<string> tablesToLoad);
+        void ProcessComputations(cF4sdApiSearchResultRelation relation, IEnumerable<cHealthCardComputationBase> computations);
+        Task UpdateLatestCaseDataFor(cF4sdApiSearchResultRelation relation);
+        ILookup<enumFasdInformationClass, cF4sdApiSearchResultRelation> GetCaseRelations();
+        cHealthCard GetHealthcardFor(cF4sdApiSearchResultRelation relation);
+        cUiActionBase GetUiAction(cHealthCardStateBase stateDefinition);
+        bool TryGetNamedParameterValue<T>(cF4sdApiSearchResultRelation relation, string parameterName, out T value);
+    }
+}

FasdDesktopUi/Basics/Services/SupportCase/Processors/SupportCaseDetailsValueProcessesor.cs

@@ -0,0 +1,145 @@
+using C4IT.F4SD.DisplayFormatting;
+using C4IT.FASD.Base;
+using Newtonsoft.Json;
+using Newtonsoft.Json.Linq;
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using static C4IT.Logging.cLogManager;
+
+namespace FasdDesktopUi.Basics.Services.SupportCase.Processors
+{
+    internal class SupportCaseDetailsValueProcessesor
+    {
+        /// <summary>
+        /// Transform a value to a <seealso cref="cF4SDHealthCardRawData.cHealthCardDetailsTable"/>
+        /// </summary>
+        /// <param name="rawValue">Raw value in form of CSV or JSON</param>
+        /// <param name="stateDetailsValued">Details definition the transformation is based on</param>
+        /// <returns></returns>
+        internal static cF4SDHealthCardRawData.cHealthCardDetailsTable GetDetailsTable(object rawValue, cHealthCardDetailsValued stateDetailsValued)
+        {
+            try
+            {
+                if (rawValue is null)
+                    return null;
+
+                var stringValue = cUtility.RawValueFormatter.GetDisplayValue(rawValue, RawValueType.STRING);
+
+                if (stringValue is null)
+                    return null;
+
+                List<object[]> tableValues = stateDetailsValued.Format == cHealthCardDetailsValued.ValuedFormat.json
+                    ? ParseJson(stringValue, stateDetailsValued)
+                    : ParseCsv(stringValue, stateDetailsValued);
+
+                tableValues = tableValues ?? new List<object[]>();
+
+                var detailedValueTable = new cF4SDHealthCardRawData.cHealthCardDetailsTable()
+                {
+                    Name = "Details-" + stateDetailsValued.ParentState.Name,
+                    Columns = stateDetailsValued.Select(v => v.Names.GetValue()).ToList(),
+                    Values = new Dictionary<int, List<object[]>>() { { 0, tableValues } }
+                };
+
+                return detailedValueTable;
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+
+            return null;
+        }
+        private static List<object[]> ParseJson(string text, cHealthCardDetailsValued details)
+        {
+            try
+            {
+                var jObjects = JsonConvert.DeserializeObject<List<JObject>>(text);
+                if (jObjects == null || jObjects.Count == 0)
+                    return new List<object[]>();
+
+                var values = new List<object[]>();
+                foreach (JObject jObject in jObjects)
+                {
+                    var valueRow = new object[details.Count];
+                    for (int i = 0; i < details.Count; i++)
+                        valueRow[i] = null;
+
+                    foreach (var jProp in jObject.Properties())
+                    {
+                        var name = jProp.Name;
+                        var index = details.FindIndex(v => v.Column.Equals(name, StringComparison.InvariantCultureIgnoreCase));
+                        if (index < 0)
+                            continue;
+
+                        var column = details[index];
+                        if (jProp.Value is JValue jValue)
+                        {
+                            var value = jValue.Value;
+                            valueRow[index] = cUtility.RawValueFormatter.GetDisplayValue(value, column.DisplayType);
+                        }
+
+                    }
+
+                    values.Add(valueRow);
+                }
+
+                return values;
+
+            }
+            catch (Exception)
+            {
+                return new List<object[]>();
+            }
+
+        }
+
+        private static List<object[]> ParseCsv(string text, cHealthCardDetailsValued details)
+        {
+            var values = new List<object[]>();
+            var rows = text.Split(details.RowSeparator);
+
+            foreach (var row in rows)
+            {
+                if (string.IsNullOrWhiteSpace(row))
+                    continue;
+
+                var entry = new List<object>();
+                if (details.ColSeparator == null)
+                {
+                    entry.Add(row.Trim());
+                }
+                else
+                {
+                    var columns = row.Split((char)details.ColSeparator);
+                    foreach (var column in columns)
+                        entry.Add(column?.Trim());
+                }
+
+                while (entry.Count < details.Count)
+                    entry.Add(null);
+
+                values.Add(entry.ToArray());
+            }
+
+
+            return values;
+        }
+
+        /// <summary>
+        /// Get a display string based on StateDetails and its values
+        /// </summary>
+        internal static string GetDetailStringValue(cHealthCardDetailsBase details, cF4SDHealthCardRawData.cHealthCardDetailsTable detailTableValueTable)
+        {
+            if (detailTableValueTable?.Values is null || detailTableValueTable.Values.Count == 0)
+                return null;
+
+            var tableValues = detailTableValueTable.Values.First().Value;
+            if (detailTableValueTable.Columns.Count >= 1 && tableValues.Count == 1)
+                return cUtility.RawValueFormatter.GetDisplayValue(detailTableValueTable.Values.First().Value.First()?.First(), details.First().DisplayType);
+            else
+                return cUtility.RawValueFormatter.GetDisplayValue(detailTableValueTable.Values.First().Value.Count, RawValueType.STRING);
+        }
+    }
+}

FasdDesktopUi/Basics/Services/SupportCase/Processors/SupportCaseProcessor.cs

@@ -0,0 +1,643 @@
+using C4IT.FASD.Base;
+using C4IT.FASD.Cockpit.Communication;
+using C4IT.Logging;
+using FasdDesktopUi.Basics.CustomEvents;
+using FasdDesktopUi.Basics.Enums;
+using FasdDesktopUi.Basics.Models;
+using FasdDesktopUi.Basics.Services.Models;
+using FasdDesktopUi.Basics.Services.SupportCase.Controllers;
+using FasdDesktopUi.Basics.UiActions;
+using FasdDesktopUi.Pages.DetailsPage.Models;
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using System.Threading.Tasks;
+using static C4IT.Logging.cLogManager;
+
+namespace FasdDesktopUi.Basics.Services.SupportCase.Processors
+{
+    /// <summary>
+    /// Used for processing raw data of a <see cref="ISupportCase"/> for the UI in a certain way.
+    /// </summary>
+    internal class SupportCaseProcessor : ISupportCaseProcessor
+    {
+        internal const string AgentDeviceIdNamedParameterName = "F4SD_Agent_DeviceId";
+        internal const string AgentUserIdNamedParameterName = "F4SD_Agent_UserId";
+        internal const string AgentOrganisationCodeNamedParameterName = "F4SD_Agent_OrganisationId";
+
+        private ISupportCase _supportCase;
+        public cSupportCaseDataProvider SupportCaseDataProviderArtifact { get => _supportCase?.SupportCaseDataProviderArtifact; }
+
+        private readonly Dictionary<cF4sdApiSearchResultRelation, cDetailsPageData> _detailsPageDataCache = new Dictionary<cF4sdApiSearchResultRelation, cDetailsPageData>();
+
+        private readonly Dictionary<cF4sdApiSearchResultRelation, Dictionary<string, object>> _namedParameterCache = new Dictionary<cF4sdApiSearchResultRelation, Dictionary<string, object>>();
+
+        private readonly Dictionary<cF4sdApiSearchResultRelation, Dictionary<string, IList<object>>> _computationCache = new Dictionary<cF4sdApiSearchResultRelation, Dictionary<string, IList<object>>>();
+
+        public void SetSupportCase(ISupportCase supportCase)
+        {
+            if (_supportCase != null)
+            {
+                _supportCase.CaseRelationsAdded -= HandleSupportCaseRelationsAdded;
+                _supportCase.SupportCaseDataCacheHasChanged -= HandleSupportCaseDataCacheHasChanged;
+            }
+
+            _supportCase = supportCase;
+
+            _supportCase.CaseRelationsAdded += HandleSupportCaseRelationsAdded;
+            _supportCase.SupportCaseDataCacheHasChanged += HandleSupportCaseDataCacheHasChanged;
+        }
+
+        private void HandleSupportCaseRelationsAdded(object sender, RelationEventArgs e)
+            => AvailableCaseRelationsAdded?.Invoke(this, e);
+
+        private async void HandleSupportCaseDataCacheHasChanged(object sender, SupportCaseDataEventArgs e)
+        {
+            bool isArtifactShowingCorrectHealthCard
+                = SupportCaseDataProviderArtifact.HealthCardDataHelper.SelectedHealthCard == GetHealthcardFor(e.Relation);
+
+            if (!isArtifactShowingCorrectHealthCard)
+            {
+                // todo this can probably be removed, as soon as the last dependency of the SupportCaseDataProviderArtifact is gone.
+                // till then the detailspageData gets overriden with the detailspageData of the new relation.
+                // However, the removal shouldn't be much of a problem, due to the fact the Artifact also stores the raw data
+                _detailsPageDataCache.Remove(e.Relation);
+                return;
+            }
+            await EnsureDetailsPageDataCachedAsync(e.Relation).ConfigureAwait(false);
+
+            UpdateNamedParameters(e.Relation, e.DataTables);
+            CaseDataChanged?.Invoke(this, e);
+        }
+
+        private async Task EnsureDetailsPageDataCachedAsync(cF4sdApiSearchResultRelation relation)
+        {
+            if (!_detailsPageDataCache.TryGetValue(relation, out var cachedData))
+            {
+                _detailsPageDataCache[relation] = await _supportCase.SupportCaseDataProviderArtifact.HealthCardDataHelper.DetailPage.GetDataAsync().ConfigureAwait(false);
+                return;
+            }
+
+            cDetailsPageData detailData = _supportCase.SupportCaseDataProviderArtifact.HealthCardDataHelper.DetailPage.GetDataWithoutHeading();
+            cachedData.WidgetData = detailData.WidgetData;
+            cachedData.DataHistoryList = detailData.DataHistoryList;
+            cachedData.MenuBarData = detailData.MenuBarData;
+            cachedData.DataContainerCollectionList = detailData.DataContainerCollectionList;
+        }
+
+        private void UpdateNamedParameters(cF4sdApiSearchResultRelation relation, IEnumerable<cF4SDHealthCardRawData.cHealthCardTable> dataTables)
+        {
+            try
+            {
+                if (!_namedParameterCache.ContainsKey(relation))
+                    _namedParameterCache.Add(relation, new Dictionary<string, object>());
+
+                var healthcard = GetHealthcardFor(relation);
+
+                foreach (var namedParameter in cHealthCardPrerequisites.GetNamedParameters(healthcard).Values)
+                {
+                    var table = dataTables.FirstOrDefault(t => t.Name == namedParameter.DatabaseInfo.ValueTable);
+
+                    if (table is null)
+                        continue;
+
+                    if (!table.Columns.TryGetValue(namedParameter.DatabaseInfo.ValueColumn, out var column))
+                        continue;
+
+                    string value = cUtility.RawValueFormatter.GetDisplayValue(column.Values.FirstOrDefault(), namedParameter.Display);
+                    _namedParameterCache[relation][namedParameter.ParameterName] = value;
+                }
+
+                AddDefaultNamedParameters();
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+
+            void AddDefaultNamedParameters()
+            {
+                var table = dataTables.FirstOrDefault(t => t.Name == "agnt-computer");
+
+                if (table != null)
+                {
+                    if (table.Columns.TryGetValue("id", out var agentDeviceIdColumn))
+                        _namedParameterCache[relation][AgentDeviceIdNamedParameterName] = agentDeviceIdColumn.Values.FirstOrDefault();
+                }
+
+                table = dataTables.FirstOrDefault(t => t.Name == "agnt-user");
+
+                if (table != null)
+                {
+                    if (table.Columns.TryGetValue("id", out var agentUserColumn))
+                        _namedParameterCache[relation][AgentUserIdNamedParameterName] = agentUserColumn.Values.FirstOrDefault();
+                }
+
+                _namedParameterCache[relation][AgentOrganisationCodeNamedParameterName] = cCockpitConfiguration.Instance.agentApiConfiguration.OrganizationCode;
+            }
+        }
+
+        public async Task LoadSupportCaseDataAsync(cF4sdApiSearchResultRelation relation, IEnumerable<string> tablesToLoad)
+        {
+            _ = Task.Run(async () => await _supportCase.LoadSupportCaseDataAsync(relation, tablesToLoad.Where(t => !t.Contains("-details-"))));
+
+            await EnsureDetailsPageDataCachedAsync(relation).ConfigureAwait(false);
+            _supportCase.SupportCaseDataProviderArtifact.HealthCardDataHelper.UpdateNamedParameterEntries();
+
+            CaseDataChanged?.Invoke(this, new SupportCaseDataEventArgs());
+        }
+
+        public void ProcessComputations(cF4sdApiSearchResultRelation relation, IEnumerable<cHealthCardComputationBase> computations)
+        {
+            if (!_computationCache.ContainsKey(relation))
+                _computationCache.Add(relation, new Dictionary<string, IList<object>>());
+
+            var cachedComputations = _computationCache[relation];
+
+            var computationTables = new List<cF4SDHealthCardRawData.cHealthCardTable>();
+            foreach (cHealthCardComputationBase computation in computations)
+            {
+                AddComputationTable(computation);
+                AddComputationTableStatic(computation);
+            }
+            CaseDataChanged?.Invoke(this, new SupportCaseDataEventArgs() { Relation = relation, DataTables = computationTables });
+
+            void AddComputationTable(cHealthCardComputationBase computation)
+            {
+                var computationTable = new cF4SDHealthCardRawData.cHealthCardTable() { Name = $"Computation_{computation.Name}", AlternateStaticTable = $"Computation_{computation.Name}_latest" };
+                var computationColumn = new cF4SDHealthCardRawData.cHealthCardTableColumn(computationTable);
+
+                for (int i = 0; i < cF4SDCockpitXmlConfig.Instance.HealthCardConfig.SearchResultAge; i++)
+                {
+                    object[] valuesRequiredToCompute = computation.Values
+                        .Where(v => v.ValueTable != null && v.ValueColumn != null)
+                        .Select(v => _supportCase.GetSupportCaseHealthcardData(relation, v, false)?.ElementAtOrDefault(i))
+                        .ToArray();
+
+                    object computedValue = computation.Compute(valuesRequiredToCompute);
+                    computationColumn.Values.Add(computedValue);
+                }
+
+                computationTable.Columns = new Dictionary<string, cF4SDHealthCardRawData.cHealthCardTableColumn>() { ["default"] = computationColumn };
+                computationTables.Add(computationTable);
+
+                cachedComputations[computation.Name] = computationColumn.Values;
+            }
+            void AddComputationTableStatic(cHealthCardComputationBase computation)
+            {
+                var computationTableStatic = new cF4SDHealthCardRawData.cHealthCardTable() { Name = $"Computation_{computation.Name}_latest" };
+                var computationColumnStatic = new cF4SDHealthCardRawData.cHealthCardTableColumn(computationTableStatic);
+                object[] staticValuesRequiredToCompute = computation.Values
+                    .Where(v => v.ValueTable != null && v.ValueColumn != null)
+                    .Select(v => _supportCase.GetSupportCaseHealthcardData(relation, v, true)?.ElementAtOrDefault(0))
+                    .ToArray();
+
+                object computedStaticValue = computation.Compute(staticValuesRequiredToCompute);
+                computationColumnStatic.Values.Add(computedStaticValue);
+                computationTableStatic.Columns = new Dictionary<string, cF4SDHealthCardRawData.cHealthCardTableColumn>() { ["default"] = computationColumnStatic };
+                computationTables.Add(computationTableStatic);
+                cachedComputations[$"{computation.Name}_latest"] = computationColumnStatic.Values;
+            }
+
+        }
+
+        public async Task UpdateLatestCaseDataFor(cF4sdApiSearchResultRelation relation)
+        {
+            try
+            {
+                int? agentUserId = relation.Identities.FirstOrDefault(i => i.Class == enumFasdInformationClass.User)?.agentId;
+                int? agentDeviceId = relation.Identities.FirstOrDefault(i => i.Class == enumFasdInformationClass.Computer)?.agentId;
+
+                await ActualizeDataAsync(agentUserId, agentDeviceId);
+                _supportCase.InvalidateLatestCaseDataCacheFor(relation, out var invalidatedTables);
+                _detailsPageDataCache.Remove(relation);
+                await _supportCase.LoadSupportCaseDataAsync(relation, invalidatedTables.Where(t => !t.Name.StartsWith("Computation_")).Select(t => t.Name));
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+        }
+
+        private async Task<enumActualizeStatus> ActualizeDataAsync(int? agentUserId, int? agentDeviceId)
+        {
+            var status = enumActualizeStatus.unknown;
+
+            if (!agentUserId.HasValue && !agentDeviceId.HasValue)
+                return status;
+
+            try
+            {
+                TimeSpan refreshDelay = TimeSpan.FromMilliseconds(500);
+                const int maxPollCount = 20;
+
+                if (!agentDeviceId.HasValue)
+                {
+                    LogEntry("Coudldn't acutalize data. There was no valid AgentDeviceId found.", LogLevels.Error);
+                    return status;
+                }
+
+                var taskId = await cFasdCockpitCommunicationBase.Instance.ActualizeAgentData(agentDeviceId.Value, agentUserId);
+
+                if (taskId == Guid.Empty)
+                    return enumActualizeStatus.failed;
+
+                enumFasdInformationClass informationClass = agentUserId != null ? enumFasdInformationClass.User : enumFasdInformationClass.Computer;
+                int pollCount = 0;
+
+                do
+                {
+                    status = await cFasdCockpitCommunicationBase.Instance.GetActualizeAgentDataStatus(taskId, informationClass);
+
+                    if (status == enumActualizeStatus.unknown)
+                    {
+                        pollCount++;
+                        if (pollCount >= maxPollCount)
+                            return status;
+
+                        await Task.Delay(refreshDelay);
+                    }
+                } while (status == enumActualizeStatus.unknown);
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+            }
+
+            return status;
+        }
+
+        public ILookup<enumFasdInformationClass, cF4sdApiSearchResultRelation> GetCaseRelations()
+            => _supportCase.GetCaseRelations();
+
+        public cHealthCard GetHealthcardFor(cF4sdApiSearchResultRelation relation)
+        {
+            var availableHealthCards = cF4SDCockpitXmlConfig.Instance?.HealthCardConfig?.HealthCards?.Values;
+
+            if (availableHealthCards is null || availableHealthCards.Count == 0)
+                return null;
+
+            return availableHealthCards
+                .FirstOrDefault(hc =>
+                    hc.InformationClasses.All(i => i == cF4sdIdentityEntry.GetFromSearchResult(relation.Type))
+                    && HasCockpitUserRequiredRoles(hc.RequiredRoles));
+        }
+
+        private static bool HasCockpitUserRequiredRoles(List<string> requiredRoles)
+        {
+            try
+            {
+                if (requiredRoles is null || requiredRoles.Count == 0)
+                    return true;
+
+                List<string> roles = null;
+                lock (cFasdCockpitCommunicationBase.CockpitUserInfoLock)
+                {
+                    roles = cFasdCockpitCommunicationBase.CockpitUserInfo?.Roles;
+                }
+                if (roles is null || roles.Count == 0)
+                    return false;
+
+                foreach (var requiredRole in requiredRoles)
+                {
+                    if (roles.Contains(requiredRole, StringComparer.InvariantCultureIgnoreCase))
+                        return true;
+                }
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+            }
+            return false;
+        }
+
+        public cDetailsPageDataHistoryDataModel GetHistoryData(cF4sdApiSearchResultRelation relation)
+        {
+            cDetailsPageDataHistoryDataModel historyData = null;
+
+            if (_detailsPageDataCache.TryGetValue(relation, out var detailsData))
+                historyData = detailsData?.DataHistoryList;
+
+            return historyData ?? new cDetailsPageDataHistoryDataModel();
+        }
+
+        public List<cContainerCollectionData> GetContainerData(cF4sdApiSearchResultRelation relation)
+        {
+            List<cContainerCollectionData> containerData = null;
+
+            if (_detailsPageDataCache.TryGetValue(relation, out var detailsData))
+                containerData = detailsData?.DataContainerCollectionList;
+
+            return containerData ?? new List<cContainerCollectionData>();
+        }
+
+        public CockpitValueDisplayData GetCockpitValueDisplayData(cHealthCardStateBase displayValueDefinition, cF4sdApiSearchResultRelation relation, bool getStatic)
+        {
+            IList<object> rawValues = GetRawValues(displayValueDefinition, relation, getStatic);
+
+            cHealthCardStateBase definitionForLevel = GetDefinitionForLevel(displayValueDefinition);
+            IList<enumHealthCardStateLevel> predefinedLevel = GetPredefinedLevels(displayValueDefinition, relation, getStatic);
+
+            cF4SDHealthCardRawData.cHealthCardDetailsTable valueDetailsTable = null;
+
+            if (displayValueDefinition?.Details is cHealthCardDetailsValued detailsValued)
+                valueDetailsTable = SupportCaseDetailsValueProcessesor.GetDetailsTable(rawValues?.FirstOrDefault(), detailsValued);
+
+            return new CockpitValueDisplayData()
+            {
+                IsLoading = false,
+                Title = displayValueDefinition?.Names.GetValue(),
+                Values = rawValues?.Select(raw => GetDisplayValue(raw, displayValueDefinition, valueDetailsTable)).ToList(),
+                Levels = predefinedLevel ?? rawValues?.Select(raw => GetLevel(raw, definitionForLevel, 0)).ToList(),
+                UiActions = GetValueUiActions(displayValueDefinition, valueDetailsTable)
+            };
+        }
+
+        private IList<object> GetRawValues(cHealthCardStateBase stateDefinition, cF4sdApiSearchResultRelation relation, bool getStatic)
+        {
+            const string computationPrefix = "Computation_";
+            if (stateDefinition?.DatabaseInfo?.ValueTable?.StartsWith(computationPrefix) ?? false)
+                if (_computationCache.TryGetValue(relation, out var cachedComputationValues))
+                    if (cachedComputationValues.TryGetValue(stateDefinition.DatabaseInfo.ValueTable.Substring(computationPrefix.Length) + (getStatic ? "_latest" : string.Empty), out var computedValues))
+                        return computedValues;
+
+            return _supportCase.GetSupportCaseHealthcardData(relation, stateDefinition.DatabaseInfo, getStatic);
+        }
+
+        private IList<cUiActionBase> GetValueUiActions(cHealthCardStateBase stateDefinition, cF4SDHealthCardRawData.cHealthCardDetailsTable detailedValueTable)
+        {
+            if (stateDefinition.Details is null)
+                return null;
+
+            List<cUiActionBase> uiActions = new List<cUiActionBase>(cF4SDCockpitXmlConfig.Instance.HealthCardConfig.SearchResultAge);
+
+            for (int i = 0; i < cF4SDCockpitXmlConfig.Instance.HealthCardConfig.SearchResultAge; i++)
+            {
+                uiActions.Add(new cShowDetailedDataAction(stateDefinition, i, detailedValueTable) { DisplayType = enumActionDisplayType.enabled });
+            }
+
+            return uiActions;
+
+        }
+
+        private IList<enumHealthCardStateLevel> GetHighestLevels(List<IList<enumHealthCardStateLevel>> allLevels, bool isNotTransparent)
+        {
+            var highestLevels = new List<enumHealthCardStateLevel>();
+            int maxLevelCount = allLevels?.Where(l => l != null).Select(l => l.Count).DefaultIfEmpty(0).Max() ?? 0;
+
+            for (int i = 0; i < maxLevelCount; i++)
+            {
+                enumHealthCardStateLevel highestLevel = enumHealthCardStateLevel.None;
+
+                foreach (var levels in allLevels)
+                {
+                    if (levels == null || levels.Count <= i)
+                        continue;
+
+                    highestLevel = (enumHealthCardStateLevel)Math.Max((int)highestLevel, (int)levels[i]);
+                    if (highestLevel == enumHealthCardStateLevel.Error)
+                        break;
+                }
+
+                if (highestLevel <= enumHealthCardStateLevel.Ok)
+                    highestLevel = isNotTransparent ? enumHealthCardStateLevel.Ok : enumHealthCardStateLevel.None;
+
+                highestLevels.Add(highestLevel);
+            }
+
+            return highestLevels;
+        }
+
+        private string GetDisplayValue(object rawValue, cHealthCardStateBase displayValueDefinition, cF4SDHealthCardRawData.cHealthCardDetailsTable detailedValueTable)
+        {
+            if (displayValueDefinition?.Details != null && detailedValueTable != null)
+                return SupportCaseDetailsValueProcessesor.GetDetailStringValue(displayValueDefinition.Details, detailedValueTable);
+            else if (displayValueDefinition is cHealthCardStateTranslation translationDefinition)
+                return GetTranslationValue(rawValue, translationDefinition);
+            else if (displayValueDefinition is cHealthCardStateAggregation)
+                return "Ø";
+            else
+                return cUtility.RawValueFormatter.GetDisplayValue(rawValue, displayValueDefinition.DisplayType);
+        }
+
+        private string GetTranslationValue(object rawValue, cHealthCardStateTranslation translationDefinition)
+        {
+            ITranslatorObject abstractTranslation = cF4SDHealthCardConfig.GetTranslationsWithName(translationDefinition, translationDefinition.Translation);
+            if (!(abstractTranslation is cHealthCardTranslator translation))
+                return null;
+
+            if (rawValue is null)
+                return translation.DefaultTranslation?.Translation?.GetValue();
+
+            string defaultValue = translation.DefaultTranslation?.Translation?.GetValue() ?? rawValue.ToString();
+
+            foreach (var translationEntry in translation.Translations)
+            {
+                if (translationEntry.Values.Any(v => string.Equals(rawValue.ToString(), v, StringComparison.InvariantCultureIgnoreCase)))
+                    return translationEntry.Translation.GetValue();
+            }
+
+            return defaultValue;
+        }
+
+        private static enumHealthCardStateLevel GetLevel(object rawValue, cHealthCardStateBase stateDefinition, int referenceDays)
+        {
+            if (stateDefinition is null || rawValue is null)
+                return enumHealthCardStateLevel.None;
+
+            if (stateDefinition is cHealthCardStateAggregation)
+                throw new NotImplementedException();
+
+            try
+            {
+                if (stateDefinition is cHealthCardStateLevel levelDefinition)
+                {
+                    var valueDouble = cF4SDHealthCardRawData.GetDouble(rawValue);
+                    if (valueDouble != null)
+                    {
+                        if (levelDefinition.IsDirectionUp)
+                            return valueDouble >= levelDefinition.Error ? enumHealthCardStateLevel.Error : valueDouble >= levelDefinition.Warning ? enumHealthCardStateLevel.Warning : stateDefinition.IsNotTransparent ? enumHealthCardStateLevel.Ok : enumHealthCardStateLevel.None;
+                        else
+                            return valueDouble <= levelDefinition.Error ? enumHealthCardStateLevel.Error : valueDouble <= levelDefinition.Warning ? enumHealthCardStateLevel.Warning : stateDefinition.IsNotTransparent ? enumHealthCardStateLevel.Ok : enumHealthCardStateLevel.None;
+                    }
+                }
+                else if (stateDefinition is cHealthCardStateVersion stateVersion)
+                {
+                    Version valueVersion = cF4SDHealthCardRawData.GetVersion(rawValue);
+
+                    if (valueVersion is null)
+                        return enumHealthCardStateLevel.None;
+
+                    if (stateVersion.IsDirectionUp)
+                        return valueVersion >= stateVersion.Error ? enumHealthCardStateLevel.Error : valueVersion >= stateVersion.Warning ? enumHealthCardStateLevel.Warning : stateDefinition.IsNotTransparent ? enumHealthCardStateLevel.Ok : enumHealthCardStateLevel.None;
+                    else
+                        return valueVersion <= stateVersion.Error ? enumHealthCardStateLevel.Error : valueVersion <= stateVersion.Warning ? enumHealthCardStateLevel.Warning : stateDefinition.IsNotTransparent ? enumHealthCardStateLevel.Ok : enumHealthCardStateLevel.None;
+
+                }
+                else if (stateDefinition is cHealthCardStateDateTime stateDateTime)
+                {
+                    DateTime? valueDateTime = cF4SDHealthCardRawData.GetDateTime(rawValue);
+                    if (valueDateTime is null)
+                        return enumHealthCardStateLevel.None;
+
+                    DateTime tempDateTime = valueDateTime.Value;
+                    double differenceHours = Math.Floor((DateTime.UtcNow.AddDays(-referenceDays) - tempDateTime).TotalHours);
+
+                    if (stateDateTime.IsDirectionUp)
+                        return differenceHours >= stateDateTime.ErrorHours ? enumHealthCardStateLevel.Error : differenceHours >= stateDateTime.WarningHours ? enumHealthCardStateLevel.Warning : stateDefinition.IsNotTransparent ? enumHealthCardStateLevel.Ok : enumHealthCardStateLevel.None;
+                    else
+                        return differenceHours <= stateDateTime.ErrorHours ? enumHealthCardStateLevel.Error : differenceHours <= stateDateTime.WarningHours ? enumHealthCardStateLevel.Warning : stateDefinition.IsNotTransparent ? enumHealthCardStateLevel.Ok : enumHealthCardStateLevel.None;
+
+                }
+                else if (stateDefinition is cHealthCardStateInfo)
+                {
+                    return stateDefinition.IsNotTransparent ? enumHealthCardStateLevel.Info : enumHealthCardStateLevel.None;
+                }
+                else if (stateDefinition is cHealthCardStateTranslation stateTranslation)
+                {
+                    ITranslatorObject abstractTranslation = cF4SDHealthCardConfig.GetTranslationsWithName(stateTranslation, stateTranslation.Translation);
+                    if (!(abstractTranslation is cHealthCardTranslator translation))
+                        return enumHealthCardStateLevel.None;
+
+                    enumHealthCardStateLevel translationStateLevel = translation.DefaultTranslation?.StateLevel ?? enumHealthCardStateLevel.Info;
+                    foreach (var translationEntry in translation.Translations)
+                    {
+                        if (translationEntry.Values.Any(v => string.Equals(rawValue.ToString(), v, StringComparison.InvariantCultureIgnoreCase)))
+                            translationStateLevel = translationEntry.StateLevel;
+                    }
+
+                    if (!stateTranslation.IsNotTransparent && (translationStateLevel == enumHealthCardStateLevel.Ok || translationStateLevel == enumHealthCardStateLevel.Info))
+                        return enumHealthCardStateLevel.None;
+                    else
+                        return translationStateLevel;
+                }
+                else if (stateDefinition is cHealthCardStateRefLink)
+                {
+                    throw new NotImplementedException();
+                }
+
+                return enumHealthCardStateLevel.None;
+            }
+            catch (Exception e)
+            {
+                LogException(e);
+                return enumHealthCardStateLevel.None;
+            }
+        }
+
+        public cUiActionBase GetUiAction(cHealthCardStateBase stateDefinition)
+        {
+            if (stateDefinition?.QuickActions is null || stateDefinition.QuickActions.Count == 0)
+                return null;
+
+            return stateDefinition.QuickActions.Count == 1
+                ? GetSingleUiAction(stateDefinition)
+                : GetMultipleUiActions(stateDefinition);
+        }
+
+        private cHealthCardStateBase GetDefinitionForLevel(cHealthCardStateBase displayValueDefinition)
+        {
+            if (displayValueDefinition is cHealthCardStateRefLink stateRefLink)
+                return cF4SDHealthCardConfig.GetReferencableStateWithName(stateRefLink, stateRefLink.Reference);
+
+            return displayValueDefinition;
+        }
+
+        private IList<enumHealthCardStateLevel> GetPredefinedLevels(cHealthCardStateBase displayValueDefinition, cF4sdApiSearchResultRelation relation, bool getStatic)
+        {
+            if (displayValueDefinition is cHealthCardStateRefLink stateRefLink)
+            {
+                cHealthCardStateBase definition = cF4SDHealthCardConfig.GetReferencableStateWithName(stateRefLink, stateRefLink.Reference);
+                CockpitValueDisplayData displayData = GetCockpitValueDisplayData(definition, relation, getStatic);
+                return GetHighestLevels(new List<IList<enumHealthCardStateLevel>> { displayData.Levels }, stateRefLink.IsNotTransparent);
+            }
+
+            if (displayValueDefinition is cHealthCardStateAggregation stateAggregation)
+            {
+                List<IList<enumHealthCardStateLevel>> allLevels = stateAggregation.States.Select(s => GetCockpitValueDisplayData(s, relation, getStatic).Levels).ToList();
+                return GetHighestLevels(allLevels, stateAggregation.IsNotTransparent);
+            }
+
+            return null;
+        }
+
+        private cUiActionBase GetSingleUiAction(cHealthCardStateBase stateDefinition)
+        {
+            string quickActionName = stateDefinition.QuickActions?.FirstOrDefault();
+            if (string.IsNullOrWhiteSpace(quickActionName))
+                return null;
+
+            cUiActionBase uiAction = MenuDataFactory.GetByName(quickActionName, SupportCaseDataProviderArtifact.NamedParameterEntries, SupportCaseDataProviderArtifact.CaseRelations.Select(r => r.Key))?.UiAction;
+
+            if (uiAction is cUiQuickAction uiQuickAction)
+                uiQuickAction.QuickActionRecommendation = new cRecommendationDataModel { Category = quickActionName, Recommendation = stateDefinition.Descriptions.GetValue() };
+
+            return uiAction;
+        }
+
+        private cUiActionBase GetMultipleUiActions(cHealthCardStateBase stateDefinition)
+        {
+            List<cMenuDataBase> menuDatas = stateDefinition.QuickActions
+                .Select(quickActionName => MenuDataFactory.GetByName(quickActionName, SupportCaseDataProviderArtifact.NamedParameterEntries, SupportCaseDataProviderArtifact.CaseRelations.Select(r => r.Key)))
+                .Where(menuData => menuData?.UiAction != null)
+                .Select(menuData =>
+                {
+                    if (menuData.UiAction is cUiQuickAction uiQuickAction)
+                        uiQuickAction.QuickActionRecommendation = new cRecommendationDataModel
+                        {
+                            Category = stateDefinition.Names.GetValue(),
+                            Recommendation = stateDefinition.Descriptions.GetValue()
+                        };
+                    return menuData;
+                })
+                .ToList();
+
+            if (menuDatas == null || menuDatas.Count == 0)
+                return null;
+
+            if (menuDatas.Count == 1)
+                return menuDatas[0].UiAction;
+
+            return new cSubMenuAction(false)
+            {
+                SubMenuData = menuDatas,
+                Name = stateDefinition.Names.GetValue(),
+                Description = stateDefinition.Descriptions.GetValue(),
+                DisplayType = enumActionDisplayType.enabled
+            };
+        }
+
+        public bool TryGetNamedParameterValue<T>(cF4sdApiSearchResultRelation relation, string parameterName, out T value)
+        {
+            value = default;
+
+            if (!_namedParameterCache.TryGetValue(relation, out var namedParameters))
+                return false;
+
+            if (!namedParameters.TryGetValue(parameterName, out var namedParameter))
+                return false;
+
+            try
+            {
+                value = (T)Convert.ChangeType(namedParameter, typeof(T));
+            }
+            catch
+            {
+                LogEntry($"Found named parameter, but can not be converted to type: {typeof(T)}. Value: {namedParameter} Actual type: {namedParameter.GetType()}", LogLevels.Info);
+                return false;
+            }
+
+            return true;
+        }
+
+        /// <summary>
+        /// Raised when newly available relations for a support case were added.
+        /// </summary>
+        public event EventHandler<RelationEventArgs> AvailableCaseRelationsAdded;
+
+        /// <summary>
+        /// Raised when the data set of a support case has changed.
+        /// </summary>
+        public event EventHandler<SupportCaseDataEventArgs> CaseDataChanged;
+    }
+}