aktueller stand

FasdCockpitCommunicationDemo/Config/F4SD-Global-Configuration.xml

@@ -0,0 +1,24 @@
+<?xml version="1.0" encoding="utf-8"?>
+<F4SD-Global-Configuration>
+  <ShouldSkipSlimView Policy="Default" Value="true" />
+  <SmallViewAlignment Policy="Default" Value="Right" />
+  <FavouriteBarAlignment Policy="Default" Value="Right" />
+  <InformationClassSearchPriority Policy="Hidden">
+    <InformationClass Type="User" />
+    <InformationClass Type="Computer" />
+    <InformationClass Type="VirtualSession" />
+    <InformationClass Type="Ticket" />
+  </InformationClassSearchPriority>
+  <TicketConfiguration>
+    <DisableAutomaticTimeTracking Policy="Mandatory" Value="true" />
+    <CompletitionPolicy Policy="Mandatory" Value="IfRequired" />
+    <NotesMandatory Policy="Mandatory" Value="true" />
+    <ShowOverview Policy="Mandatory" Value="true" />
+    <OpenActivitiesExternally Policy="Mandatory" Value="false">
+      <OpenActivityOverride ActivityType="SPSActivityTypeTicket" Value="false" />
+      <OpenActivityOverride ActivityType="SPSActivityTypeServiceRequest" Value="true" />
+    </OpenActivitiesExternally>
+    <OverviewPollingPersonal Policy="Mandatory" Value="10" />
+    <OverviewPollingRole Policy="Mandatory" Value="5" />
+  </TicketConfiguration>
+</F4SD-Global-Configuration>

FasdCockpitCommunicationDemo/F4SD-Cockpit-Client-Demo.csproj

@@ -116,12 +116,15 @@
       <SubType>Designer</SubType>
       <CopyToOutputDirectory>PreserveNewest</CopyToOutputDirectory>
     </Content>
-    <Content Include="Config\F4SD-MenuSection-Configuration.xml">
-      <CopyToOutputDirectory>Always</CopyToOutputDirectory>
-    </Content>
-    <Content Include="Config\F4SD-QuickAction-Configuration.xml">
-      <CopyToOutputDirectory>Always</CopyToOutputDirectory>
-    </Content>
+    <Content Include="Config\F4SD-MenuSection-Configuration.xml">
+      <CopyToOutputDirectory>Always</CopyToOutputDirectory>
+    </Content>
+    <Content Include="Config\F4SD-Global-Configuration.xml">
+      <CopyToOutputDirectory>Always</CopyToOutputDirectory>
+    </Content>
+    <Content Include="Config\F4SD-QuickAction-Configuration.xml">
+      <CopyToOutputDirectory>Always</CopyToOutputDirectory>
+    </Content>
     <None Include="app.config" />
     <None Include="Config\F4SD-CopyTemplate-Configuration.xsd">
       <SubType>Designer</SubType>

FasdCockpitCommunicationDemo/F4SDCockpitCommunicationDemo.cs

@@ -3,18 +3,20 @@ using System.Collections.Generic;
 using System.Linq;
 using System.Reflection;
 using System.IO;
-using System.Threading.Tasks;
-using System.Threading;
-using System.Diagnostics;
-
-using Newtonsoft.Json;
-
-using FasdCockpitBase.Models;
-using FasdCockpitCommunicationDemo;
-using C4IT.FASD.Base;
-using static C4IT.Logging.cLogManager;
-using FasdCockpitBase;
-using C4IT.Logging;
+using System.Threading.Tasks;
+using System.Threading;
+using System.Diagnostics;
+using System.Xml;
+
+using Newtonsoft.Json;
+
+using FasdCockpitBase.Models;
+using FasdCockpitCommunicationDemo;
+using C4IT.Configuration;
+using C4IT.FASD.Base;
+using static C4IT.Logging.cLogManager;
+using FasdCockpitBase;
+using C4IT.Logging;
 
 
 namespace C4IT.FASD.Cockpit.Communication
@@ -245,18 +247,19 @@ namespace C4IT.FASD.Cockpit.Communication
                     scopeDictionary[scopeKey] = definitions;
                 }
 
-                if (!definitions.Any(d => d.TicketId == record.TicketId))
-                {
-                    definitions.Add(new TicketOverviewRelationDefinition
-                    {
-                        TicketId = record.TicketId,
-                        UserId = record.UserId,
-                        DisplayName = record.DisplayName,
-                        Summary = record.Summary,
-                        StatusId = record.StatusId,
-                        UserDisplayName = record.UserDisplayName,
-                        UserAccount = record.UserAccount,
-                        UserDomain = record.UserDomain
+                if (!definitions.Any(d => d.TicketId == record.TicketId))
+                {
+                    definitions.Add(new TicketOverviewRelationDefinition
+                    {
+                        TicketId = record.TicketId,
+                        UserId = record.UserId,
+                        DisplayName = record.DisplayName,
+                        ActivityType = record.ActivityType,
+                        Summary = record.Summary,
+                        StatusId = record.StatusId,
+                        UserDisplayName = record.UserDisplayName,
+                        UserAccount = record.UserAccount,
+                        UserDomain = record.UserDomain
                     });
                 }
 
@@ -490,6 +493,9 @@ namespace C4IT.FASD.Cockpit.Communication
                     var summary = definition.Summary ?? string.Empty;
                     if (detailTicket != null && !string.IsNullOrWhiteSpace(detailTicket.Summary))
                         summary = detailTicket.Summary;
+                    var activityType = string.IsNullOrWhiteSpace(definition.ActivityType)
+                        ? null
+                        : definition.ActivityType.Trim();
 
                     var relation = new cF4sdApiSearchResultRelation
                     {
@@ -504,12 +510,13 @@ namespace C4IT.FASD.Cockpit.Communication
                             ["StatusId"] = definition.StatusId ?? string.Empty,
                             ["UserDisplayName"] = definition.UserDisplayName ?? string.Empty,
                             ["UserAccount"] = definition.UserAccount ?? string.Empty,
-                            ["UserDomain"] = definition.UserDomain ?? string.Empty
+                            ["UserDomain"] = definition.UserDomain ?? string.Empty,
+                            ["ActivityType"] = activityType
                         },
-                        Identities = new cF4sdIdentityList
-                        {
-                            new cF4sdIdentityEntry { Class = enumFasdInformationClass.Ticket, Id = definition.TicketId },
-                            new cF4sdIdentityEntry { Class = enumFasdInformationClass.User, Id = definition.UserId }
+                        Identities = new cF4sdIdentityList
+                        {
+                            new cF4sdIdentityEntry { Class = enumFasdInformationClass.Ticket, Id = definition.TicketId },
+                            new cF4sdIdentityEntry { Class = enumFasdInformationClass.User, Id = definition.UserId }
                         }
                     };
                     relations.Add(relation);
@@ -555,10 +562,133 @@ namespace C4IT.FASD.Cockpit.Communication
             return fallbackData.Tickets.FirstOrDefault(ticket => ticket.Id == definition.TicketId);
         }
 
+        private static string ResolveTicketActivityType(string displayName, cF4SDTicket detailTicket = null)
+        {
+            var linkType = TryGetActivityTypeFromTicketLinks(detailTicket);
+            if (!string.IsNullOrWhiteSpace(linkType))
+                return linkType;
+
+            var ticketName = displayName ?? detailTicket?.Name;
+            if (string.IsNullOrWhiteSpace(ticketName))
+                return "SPSActivityTypeTicket";
+
+            if (ticketName.StartsWith("INC", StringComparison.OrdinalIgnoreCase))
+                return "SPSActivityTypeIncident";
+
+            if (ticketName.StartsWith("SRQ", StringComparison.OrdinalIgnoreCase))
+                return "SPSActivityTypeServiceRequest";
+
+            if (ticketName.StartsWith("PRB", StringComparison.OrdinalIgnoreCase))
+                return "SPSActivityTypeGroupTicket";
+
+            if (ticketName.StartsWith("ALT", StringComparison.OrdinalIgnoreCase))
+                return "SPSActivityTypeAlert";
+
+            if (ticketName.StartsWith("CHG", StringComparison.OrdinalIgnoreCase))
+                return "SVMChangeRequestType";
+
+            if (ticketName.StartsWith("TSK", StringComparison.OrdinalIgnoreCase))
+                return "SPSActivityTypeBase";
+
+            return "SPSActivityTypeTicket";
+        }
+
+        private static string TryGetActivityTypeFromTicketLinks(cF4SDTicket ticket)
+        {
+            if (ticket?.DirectLinks == null || ticket.DirectLinks.Count == 0)
+                return null;
+
+            foreach (var link in ticket.DirectLinks.Values)
+            {
+                var type = TryGetActivityTypeFromUrl(link);
+                if (!string.IsNullOrWhiteSpace(type))
+                    return type;
+            }
+
+            return null;
+        }
+
+        private static string TryGetActivityTypeFromUrl(string url)
+        {
+            if (string.IsNullOrWhiteSpace(url))
+                return null;
+
+            var markerList = new[] { "preview-object/", "edit-object/", "create-object/" };
+            foreach (var marker in markerList)
+            {
+                var markerIndex = url.IndexOf(marker, StringComparison.OrdinalIgnoreCase);
+                if (markerIndex < 0)
+                    continue;
+
+                var start = markerIndex + marker.Length;
+                var end = url.IndexOf('/', start);
+                if (end < 0)
+                    end = url.IndexOf('?', start);
+                if (end < 0)
+                    end = url.Length;
+
+                if (end <= start)
+                    continue;
+
+                var activityType = url.Substring(start, end - start).Trim();
+                if (!string.IsNullOrWhiteSpace(activityType))
+                    return activityType;
+            }
+
+            // Fallback for view-options based deeplinks.
+            var decodedUrl = Uri.UnescapeDataString(url);
+            const string queryTypeToken = "\"type\":\"";
+            var typeStart = decodedUrl.IndexOf(queryTypeToken, StringComparison.OrdinalIgnoreCase);
+            if (typeStart < 0)
+                return null;
+
+            typeStart += queryTypeToken.Length;
+            var typeEnd = decodedUrl.IndexOf('"', typeStart);
+            if (typeEnd <= typeStart)
+                return null;
+
+            var parsedType = decodedUrl.Substring(typeStart, typeEnd - typeStart).Trim();
+            return string.IsNullOrWhiteSpace(parsedType) ? null : parsedType;
+        }
+
+        private string ResolveDemoM42Server()
+        {
+            foreach (var sampleData in MockupData)
+            {
+                if (sampleData?.Tickets == null)
+                    continue;
+
+                foreach (var ticket in sampleData.Tickets)
+                {
+                    if (ticket?.DirectLinks == null)
+                        continue;
+
+                    foreach (var link in ticket.DirectLinks.Values)
+                    {
+                        if (TryExtractServerBase(link, out var serverBase))
+                            return serverBase;
+                    }
+                }
+            }
+
+            return "https://srvwsm001.imagoverum.com";
+        }
+
+        private static bool TryExtractServerBase(string url, out string serverBase)
+        {
+            serverBase = null;
+
+            if (!Uri.TryCreate(url, UriKind.Absolute, out var uri))
+                return false;
+
+            serverBase = uri.GetLeftPart(UriPartial.Authority);
+            return !string.IsNullOrWhiteSpace(serverBase);
+        }
+
         private static Task SimulateTicketOverviewLatencyAsync(int count)
         {
-            int baseMs = 420;
-            int perItem = 100;
+            int baseMs = 420;
+            int perItem = 100;
             int capped = Math.Max(0, Math.Min(count, 5));
             int delay = Math.Max(240, Math.Min(baseMs + capped * perItem, 2000));
             return Task.Delay(delay);
@@ -1126,10 +1256,10 @@ namespace C4IT.FASD.Cockpit.Communication
 
                     var demoTickets = await GetDemoTicketData(new cF4sdHealthCardRawDataRequest() { Identities = new cF4sdIdentityList() { new cF4sdIdentityEntry() { Class = enumFasdInformationClass.User, Id = Guid.Parse(constGuidTimoTicket) }, new cF4sdIdentityEntry() { Class = enumFasdInformationClass.Computer, Id = Guid.NewGuid() } } });
 
-                    foreach (var demoTicket in demoTickets)
-                    {
-                        output.Add(new cF4sdApiSearchResultRelation() { id = demoTicket.Id, Name = demoTicket.Name, DisplayName = demoTicket.Name, Infos = new Dictionary<string, string>() { ["Summary"] = demoTicket.Summary, ["Status"] = demoTicket.Status.ToString(), ["StatusId"] = ((int)demoTicket.Status).ToString(), ["Asset"] = demoTicket.Asset }, Type = enumF4sdSearchResultClass.Ticket, Identities = new cF4sdIdentityList() { new cF4sdIdentityEntry() { Class = enumFasdInformationClass.User, Id = Guid.Parse(constGuidTimoTicket) }, new cF4sdIdentityEntry() { Class = enumFasdInformationClass.Ticket, Id = demoTicket.Id } } });
-                    }
+                    foreach (var demoTicket in demoTickets)
+                    {
+                        output.Add(new cF4sdApiSearchResultRelation() { id = demoTicket.Id, Name = demoTicket.Name, DisplayName = demoTicket.Name, Infos = new Dictionary<string, string>() { ["Summary"] = demoTicket.Summary, ["Status"] = demoTicket.Status.ToString(), ["StatusId"] = ((int)demoTicket.Status).ToString(), ["Asset"] = demoTicket.Asset, ["ActivityType"] = ResolveTicketActivityType(demoTicket.Name, demoTicket) }, Type = enumF4sdSearchResultClass.Ticket, Identities = new cF4sdIdentityList() { new cF4sdIdentityEntry() { Class = enumFasdInformationClass.User, Id = Guid.Parse(constGuidTimoTicket) }, new cF4sdIdentityEntry() { Class = enumFasdInformationClass.Ticket, Id = demoTicket.Id } } });
+                    }
 
                     break;
                 case constGuidTimoTicketComputer:
@@ -1187,7 +1317,8 @@ namespace C4IT.FASD.Cockpit.Communication
                         ["Summary"] = demoTicket.Summary ?? string.Empty,
                         ["Status"] = demoTicket.Status.ToString(),
                         ["StatusId"] = ((int)demoTicket.Status).ToString(),
-                        ["Asset"] = demoTicket.Asset ?? string.Empty
+                        ["Asset"] = demoTicket.Asset ?? string.Empty,
+                        ["ActivityType"] = ResolveTicketActivityType(demoTicket.Name, demoTicket)
                     },
                     Identities = new cF4sdIdentityList()
                     {
@@ -2007,16 +2138,43 @@ namespace C4IT.FASD.Cockpit.Communication
             return true;
         }
 
-        public override async Task<bool> GetCockpitConfiguration()
-        {
-            cCockpitConfiguration.Instance = new cCockpitConfiguration();
-            cCockpitConfiguration.Instance.agentApiConfiguration = new cAgentApiConfiguration() { ApiUrl = "", ClientId = "", ClientSecret = "", LogonUrl = "", OrganizationCode = 0 };
-            cCockpitConfiguration.Instance.m42ServerConfiguration = new cM42ServerConfiguration() { Server = "" };
-            await Task.CompletedTask;
-            return true;
-        }
-
-        public override Task<bool> GetAgentOnlineStatus(int AgentDeviceId, int? AgentUserId = null) => Task.FromResult(true);
+        public override async Task<bool> GetCockpitConfiguration()
+        {
+            cCockpitConfiguration.Instance = new cCockpitConfiguration();
+            cCockpitConfiguration.Instance.agentApiConfiguration = new cAgentApiConfiguration() { ApiUrl = "", ClientId = "", ClientSecret = "", LogonUrl = "", OrganizationCode = 0 };
+            cCockpitConfiguration.Instance.m42ServerConfiguration = new cM42ServerConfiguration() { Server = ResolveDemoM42Server() };
+            cCockpitConfiguration.Instance.GlobalConfig = LoadDemoGlobalConfig();
+            await Task.CompletedTask;
+            return true;
+        }
+
+        private static cConfigHelperParameterList LoadDemoGlobalConfig()
+        {
+            try
+            {
+                var executingDirectory = Path.GetDirectoryName(Assembly.GetExecutingAssembly().Location);
+                var filePath = Path.Combine(executingDirectory, "Config", "F4SD-Global-Configuration.xml");
+                if (!File.Exists(filePath))
+                    return null;
+
+                var xmlDocument = new XmlDocument();
+                xmlDocument.Load(filePath);
+
+                var root = xmlDocument.DocumentElement;
+                if (root == null || !string.Equals(root.Name, "F4SD-Global-Configuration", StringComparison.OrdinalIgnoreCase))
+                    return null;
+
+                return cF4sdGlobalConfigParameterParser.Parse(root);
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+            }
+
+            return null;
+        }
+
+        public override Task<bool> GetAgentOnlineStatus(int AgentDeviceId, int? AgentUserId = null) => Task.FromResult(true);
 
         public override Task<cF4sdAgentScript> GetQuickActionOfAgent(int ScriptId) => Task.FromResult(new cF4sdAgentScript() { Id = ScriptId, Name = "AgentScript", Type = enumAgentScriptType.user, UserPermissionRequired = false });
 

FasdCockpitCommunicationDemo/MockupTicketOverview/TicketOverviewGeneratedTickets.json

@@ -3,6 +3,7 @@
     {
       "TileKey": "TicketsNew",
       "UseRoleScope": false,
+      "ActivityType": "SPSActivityTypeTicket",
       "UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
       "DisplayNamePrefix": "TCK",
       "Summary": "Neue Störung: VPN trennt nach wenigen Minuten",
@@ -30,6 +31,7 @@
     {
       "TileKey": "TicketsNew",
       "UseRoleScope": false,
+      "ActivityType": "SPSActivityTypeTicket",
       "UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
       "DisplayNamePrefix": "TCK",
       "Summary": "Teams-Meldungen kommen verzögert an",
@@ -57,6 +59,7 @@
     {
       "TileKey": "TicketsNew",
       "UseRoleScope": false,
+      "ActivityType": "SPSActivityTypeTicket",
       "UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
       "DisplayNamePrefix": "TCK",
       "Summary": "Anfrage: Gerät startet nicht zuverlässig",
@@ -84,6 +87,7 @@
     {
       "TileKey": "TicketsNew",
       "UseRoleScope": false,
+      "ActivityType": "SPSActivityTypeTicket",
       "UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
       "DisplayNamePrefix": "TCK",
       "Summary": "Bitte um Rückmeldung: Ticketsystem reagiert langsam",
@@ -111,6 +115,7 @@
     {
       "TileKey": "TicketsNew",
       "UseRoleScope": false,
+      "ActivityType": "SPSActivityTypeTicket",
       "UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
       "DisplayNamePrefix": "TCK",
       "Summary": "Passwort-Reset für AD-Benutzer erforderlich",
@@ -138,6 +143,7 @@
     {
       "TileKey": "TicketsNew",
       "UseRoleScope": false,
+      "ActivityType": "SPSActivityTypeTicket",
       "UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
       "DisplayNamePrefix": "TCK",
       "Summary": "Netzwerkdrucker druckt nur leere Seiten",
@@ -165,6 +171,7 @@
     {
       "TileKey": "TicketsNew",
       "UseRoleScope": false,
+      "ActivityType": "SPSActivityTypeTicket",
       "UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
       "DisplayNamePrefix": "TCK",
       "Summary": "Outlook: Speicherlimit erreicht – Postfach voll",
@@ -192,6 +199,7 @@
     {
       "TileKey": "TicketsNew",
       "UseRoleScope": false,
+      "ActivityType": "SPSActivityTypeTicket",
       "UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
       "DisplayNamePrefix": "TCK",
       "Summary": "Softwareanfrage: Microsoft Visio Standard",
@@ -219,6 +227,7 @@
     {
       "TileKey": "TicketsNew",
       "UseRoleScope": false,
+      "ActivityType": "SPSActivityTypeTicket",
       "UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
       "DisplayNamePrefix": "TCK",
       "Summary": "Konto gesperrt nach mehrfachen Fehlversuchen",
@@ -250,6 +259,7 @@
       "UserId": "916db36b-fb6e-4212-81c1-e72acdab77d2",
       "TileKey": "UnassignedTickets",
       "UseRoleScope": false,
+      "ActivityType": "SPSActivityTypeTicket",
       "DisplayName": "TCK00414",
       "Summary": "Pool Notebook fuer Schulungsteilnehmer fehlt",
       "StatusId": "New",
@@ -278,6 +288,7 @@
       "UserId": "436e8d67-1b9b-4b1a-83e9-0b1e8fa0173b",
       "TileKey": "UnassignedTickets",
       "UseRoleScope": false,
+      "ActivityType": "SPSActivityTypeTicket",
       "DisplayName": "TCK00415",
       "Summary": "Etikettendrucker im Lager meldet Papierstau",
       "StatusId": "New",
@@ -306,6 +317,7 @@
       "UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
       "TileKey": "UnassignedTicketsCritical",
       "UseRoleScope": false,
+      "ActivityType": "SPSActivityTypeTicket",
       "DisplayName": "TCK00416",
       "Summary": "WLAN Controller im Werk startet zyklisch neu",
       "StatusId": "InProgress",
@@ -334,6 +346,7 @@
       "UserId": "a2164ecd-791f-482c-bea3-f089f14bec8a",
       "TileKey": "UnassignedTicketsCritical",
       "UseRoleScope": false,
+      "ActivityType": "SPSActivityTypeTicket",
       "DisplayName": "TCK00417",
       "Summary": "SAP Buchungsjob bricht nachts wiederholt ab",
       "StatusId": "InProgress",

FasdCockpitCommunicationDemo/MockupTicketOverview/TicketOverviewRelations.json

@@ -5,6 +5,7 @@
         "TicketId": "2e9cb83d-ecb7-c93b-e8e4-08daaa97265f",
         "UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
         "DisplayName": "TCK00186",
+        "ActivityType": "SPSActivityTypeTicket",
         "Summary": "Mein OneDrive synchronisiert nicht mehr",
         "UserDisplayName": "Ticket, Timo",
         "UserAccount": "TT007",
@@ -17,6 +18,7 @@
         "TicketId": "bb2e4a9d-2c1e-4b32-8f75-6e7c9f99f2d4",
         "UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
         "DisplayName": "TCK00761",
+        "ActivityType": "SPSActivityTypeTicket",
         "Summary": "VPN-Verbindung bricht nach wenigen Minuten ab",
         "UserDisplayName": "Ticket, Timo",
         "UserAccount": "TT007",
@@ -27,6 +29,7 @@
         "TicketId": "d63e5ea1-0785-4998-82ad-9a9e5a0f8c37",
         "UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
         "DisplayName": "TCK00765",
+        "ActivityType": "SPSActivityTypeTicket",
         "Summary": "Teams-Benachrichtigungen kommen verzögert an",
         "UserDisplayName": "Ticket, Timo",
         "UserAccount": "TT007",
@@ -37,6 +40,7 @@
         "TicketId": "f7771fde-33ba-421a-8d9b-cdf468e7541c",
         "UserId": "a2164ecd-791f-482c-bea3-f089f14bec8a",
         "DisplayName": "TCK00403",
+        "ActivityType": "SPSActivityTypeTicket",
         "Summary": "Neuer Monitor fuer Hotline Arbeitsplatz",
         "UserDisplayName": "Busch, Andrea",
         "UserAccount": "AB014",
@@ -47,6 +51,7 @@
         "TicketId": "6294eec7-fb80-42f3-8ce8-7f7982ae200c",
         "UserId": "436e8d67-1b9b-4b1a-83e9-0b1e8fa0173b",
         "DisplayName": "TCK00404",
+        "ActivityType": "SPSActivityTypeTicket",
         "Summary": "Monitor flackert seit Firmware Update",
         "UserDisplayName": "Anwender, Peter",
         "UserAccount": "PA010",
@@ -61,6 +66,7 @@
         "TicketId": "75e08a29-4103-41d6-962c-009c3342bc46",
         "UserId": "6180aa17-ba2d-455a-bf2f-ec4a075c2d64",
         "DisplayName": "TCK00406",
+        "ActivityType": "SPSActivityTypeTicket",
         "Summary": "CAD Software startet nach Update nicht mehr",
         "UserDisplayName": "Kohl, Carlos",
         "UserAccount": "CK102",
@@ -73,6 +79,7 @@
         "TicketId": "2e9cb83d-ecb7-c93b-e8e4-08daaa97265f",
         "UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
         "DisplayName": "TCK00405",
+        "ActivityType": "SPSActivityTypeTicket",
         "Summary": "Mein OneDrive synchronisiert nicht mehr",
         "UserDisplayName": "Ticket, Timo",
         "UserAccount": "TT007",
@@ -83,6 +90,7 @@
         "TicketId": "ff62a3e2-5004-4a8c-b71c-7ebb1877d1a4",
         "UserId": "0fad5e21-5a29-44c6-b532-46f862ea8694",
         "DisplayName": "TCK00407",
+        "ActivityType": "SPSActivityTypeTicket",
         "Summary": "Netzlaufwerk Projekt X nicht erreichbar",
         "UserDisplayName": "Hanova, Hans",
         "UserAccount": "HH101",
@@ -97,6 +105,7 @@
         "TicketId": "1507691c-6d47-4ae3-83b3-ef483d84a246",
         "UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
         "DisplayName": "TCK00408",
+        "ActivityType": "SPSActivityTypeTicket",
         "Summary": "VPN Konzentrator in Aussenstelle offline",
         "UserDisplayName": "Seifert, Dominik",
         "UserAccount": "DS014",
@@ -107,6 +116,7 @@
         "TicketId": "5c6d981e-9e67-4fde-b249-8c6288d325a7",
         "UserId": "a2164ecd-791f-482c-bea3-f089f14bec8a",
         "DisplayName": "TCK00409",
+        "ActivityType": "SPSActivityTypeTicket",
         "Summary": "SAP Produktionsauftrag bricht ab",
         "UserDisplayName": "Boss, Bernd",
         "UserAccount": "BB003",
@@ -119,6 +129,7 @@
         "TicketId": "1507691c-6d47-4ae3-83b3-ef483d84a246",
         "UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
         "DisplayName": "TCK00408",
+        "ActivityType": "SPSActivityTypeTicket",
         "Summary": "VPN Konzentrator in Aussenstelle offline",
         "UserDisplayName": "Seifert, Dominik",
         "UserAccount": "DS014",
@@ -129,6 +140,7 @@
         "TicketId": "9b7710d4-72da-4b2a-9d0c-be02575d2c52",
         "UserId": "a2c35ad1-7cc7-4b2b-9aa5-d03fdaecd155",
         "DisplayName": "TCK00410",
+        "ActivityType": "SPSActivityTypeTicket",
         "Summary": "WLAN im Lager faellt minutenweise aus",
         "UserDisplayName": "Kiefer, Maximilian",
         "UserAccount": "MK009",
@@ -139,6 +151,7 @@
         "TicketId": "5c6d981e-9e67-4fde-b249-8c6288d325a7",
         "UserId": "a2164ecd-791f-482c-bea3-f089f14bec8a",
         "DisplayName": "TCK00409",
+        "ActivityType": "SPSActivityTypeTicket",
         "Summary": "SAP Produktionsauftrag bricht ab",
         "UserDisplayName": "Boss, Bernd",
         "UserAccount": "BB003",
@@ -153,6 +166,7 @@
         "TicketId": "de403992-98cb-4476-9e04-d645ab22e6de",
         "UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
         "DisplayName": "TCK00411",
+        "ActivityType": "SPSActivityTypeTicket",
         "Summary": "Passwort muss zur\u00fcckgesetzt werden",
         "UserDisplayName": "Ticket, Timo",
         "UserAccount": "TT007",
@@ -163,6 +177,7 @@
         "TicketId": "7c29dd33-1247-453c-9db6-f7a59107d276",
         "UserId": "436e8d67-1b9b-4b1a-83e9-0b1e8fa0173b",
         "DisplayName": "TCK00412",
+        "ActivityType": "SPSActivityTypeTicket",
         "Summary": "Techniker bittet um Rueckmeldung zum Notebook",
         "UserDisplayName": "Anwender, Peter",
         "UserAccount": "PA010",
@@ -175,6 +190,7 @@
         "TicketId": "de403992-98cb-4476-9e04-d645ab22e6de",
         "UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
         "DisplayName": "TCK00411",
+        "ActivityType": "SPSActivityTypeTicket",
         "Summary": "Passwort muss zur\u00fcckgesetzt werden",
         "UserDisplayName": "Ticket, Timo",
         "UserAccount": "TT007",
@@ -185,6 +201,7 @@
         "TicketId": "b207822d-7e1c-42a7-b8c9-4246f711dd18",
         "UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
         "DisplayName": "TCK00413",
+        "ActivityType": "SPSActivityTypeTicket",
         "Summary": "Wartungsfenster fuer Firewall verschieben",
         "UserDisplayName": "Seifert, Dominik",
         "UserAccount": "DS014",
@@ -199,6 +216,7 @@
         "TicketId": "e0ba7c81-f9b1-4e99-a4d6-efecc5e4312e",
         "UserId": "f69dd1a9-591f-4004-b950-264238663bf0",
         "DisplayName": "INC00401",
+        "ActivityType": "SPSActivityTypeIncident",
         "Summary": "Teams Telefonie ist fuer Standort Sued offline",
         "UserDisplayName": "Ottmann, Thomas",
         "UserAccount": "TO011",
@@ -209,6 +227,7 @@
         "TicketId": "a8deb50d-9f15-4371-9ebc-a28791f27d5c",
         "UserId": "916db36b-fb6e-4212-81c1-e72acdab77d2",
         "DisplayName": "INC00402",
+        "ActivityType": "SPSActivityTypeIncident",
         "Summary": "SharePoint Bereich Vertrieb laedt extrem langsam",
         "UserDisplayName": "Virtual, Vera",
         "UserAccount": "VV004",
@@ -221,6 +240,7 @@
         "TicketId": "fe15284f-f553-4434-8b59-7d8b9f481bf7",
         "UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
         "DisplayName": "INC00403",
+        "ActivityType": "SPSActivityTypeIncident",
         "Summary": "Firewall Cluster meldet Sync Fehler",
         "UserDisplayName": "Seifert, Dominik",
         "UserAccount": "DS014",
@@ -231,6 +251,7 @@
         "TicketId": "9cdddacf-9395-476b-811a-09c5f1491d4b",
         "UserId": "436e8d67-1b9b-4b1a-83e9-0b1e8fa0173b",
         "DisplayName": "INC00404",
+        "ActivityType": "SPSActivityTypeIncident",
         "Summary": "CRM Anmeldung liefert Timeout fuer Kundencenter",
         "UserDisplayName": "Anwender, Peter",
         "UserAccount": "PA010",
@@ -245,6 +266,7 @@
         "TicketId": "7e852bb9-420b-4caa-b79a-9178d793fc06",
         "UserId": "a2c35ad1-7cc7-4b2b-9aa5-d03fdaecd155",
         "DisplayName": "INC00405",
+        "ActivityType": "SPSActivityTypeIncident",
         "Summary": "Windows Rollout haengt auf mehreren Clients",
         "UserDisplayName": "Kiefer, Maximilian",
         "UserAccount": "MK009",
@@ -255,6 +277,7 @@
         "TicketId": "3c3c70cf-5c60-4ecc-9313-b5f9c1968fc7",
         "UserId": "a2164ecd-791f-482c-bea3-f089f14bec8a",
         "DisplayName": "INC00406",
+        "ActivityType": "SPSActivityTypeIncident",
         "Summary": "Remotedesktop Sitzung trennt nach wenigen Minuten",
         "UserDisplayName": "Busch, Andrea",
         "UserAccount": "AB014",
@@ -267,6 +290,7 @@
         "TicketId": "486df93d-15b6-41d4-b902-2c1e1838c74b",
         "UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
         "DisplayName": "INC00407",
+        "ActivityType": "SPSActivityTypeIncident",
         "Summary": "Firewall Cluster meldet weiterhin Sync Fehler",
         "UserDisplayName": "Seifert, Dominik",
         "UserAccount": "DS014",
@@ -277,6 +301,7 @@
         "TicketId": "86da28b0-013b-4542-bcff-175044d5bb02",
         "UserId": "a2164ecd-791f-482c-bea3-f089f14bec8a",
         "DisplayName": "INC00408",
+        "ActivityType": "SPSActivityTypeIncident",
         "Summary": "Produktionslinie meldet keine Sensordaten",
         "UserDisplayName": "Zufall, Rainer",
         "UserAccount": "RZ011",
@@ -287,6 +312,7 @@
         "TicketId": "a1cf6635-a5c4-4401-b4f0-60b9c65b4d75",
         "UserId": "0fad5e21-5a29-44c6-b532-46f862ea8694",
         "DisplayName": "INC00409",
+        "ActivityType": "SPSActivityTypeIncident",
         "Summary": "Exchange Transportdienst setzt Mails in Warteschlange",
         "UserDisplayName": "Hanova, Hans",
         "UserAccount": "HH101",
@@ -301,6 +327,7 @@
         "TicketId": "9aae7eca-39d7-441e-8b33-5fc6f34765c8",
         "UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
         "DisplayName": "INC00410",
+        "ActivityType": "SPSActivityTypeIncident",
         "Summary": "Kuehlung im Rechenzentrum U3 ausgefallen",
         "UserDisplayName": "Seifert, Dominik",
         "UserAccount": "DS014",
@@ -313,6 +340,7 @@
         "TicketId": "9aae7eca-39d7-441e-8b33-5fc6f34765c8",
         "UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
         "DisplayName": "INC00410",
+        "ActivityType": "SPSActivityTypeIncident",
         "Summary": "Kuehlung im Rechenzentrum U3 ausgefallen",
         "UserDisplayName": "Seifert, Dominik",
         "UserAccount": "DS014",
@@ -323,6 +351,7 @@
         "TicketId": "130ec52f-dac3-427d-803e-e7cf67e4a744",
         "UserId": "f69dd1a9-591f-4004-b950-264238663bf0",
         "DisplayName": "INC00411",
+        "ActivityType": "SPSActivityTypeIncident",
         "Summary": "Kartenzahlung in den Filialen nicht moeglich",
         "UserDisplayName": "Ottmann, Thomas",
         "UserAccount": "TO011",
@@ -333,6 +362,7 @@
         "TicketId": "b7d22b65-c11e-459c-ac31-5b1c08e4118d",
         "UserId": "8c3ca0fb-f18c-4893-ad83-290e6e02f352",
         "DisplayName": "INC00412",
+        "ActivityType": "SPSActivityTypeIncident",
         "Summary": "Datenbank Cluster benoetigt manuellen Failover",
         "UserDisplayName": "Perschmann, Paul",
         "UserAccount": "PP201",
@@ -347,6 +377,7 @@
         "TicketId": "d1a2c544-4f59-4f2b-875f-3621a23d4228",
         "UserId": "a2164ecd-791f-482c-bea3-f089f14bec8a",
         "DisplayName": "INC00413",
+        "ActivityType": "SPSActivityTypeIncident",
         "Summary": "Backup Team hat Rueckfrage zur Sicherung",
         "UserDisplayName": "Busch, Andrea",
         "UserAccount": "AB014",
@@ -359,6 +390,7 @@
         "TicketId": "74846c1b-9a97-420f-8bf2-91e88aa0516a",
         "UserId": "436e8d67-1b9b-4b1a-83e9-0b1e8fa0173b",
         "DisplayName": "INC00415",
+        "ActivityType": "SPSActivityTypeIncident",
         "Summary": "Lieferant bittet um Rueckmeldung zu Offsite Backup",
         "UserDisplayName": "Anwender, Peter",
         "UserAccount": "PA010",
@@ -369,6 +401,7 @@
         "TicketId": "1372b3cf-5d87-4099-ab83-ec0cccf7194e",
         "UserId": "a2164ecd-791f-482c-bea3-f089f14bec8a",
         "DisplayName": "INC00416",
+        "ActivityType": "SPSActivityTypeIncident",
         "Summary": "Fernwartung benoetigt Zugangsdaten zur SPS",
         "UserDisplayName": "Zufall, Rainer",
         "UserAccount": "RZ011",
@@ -383,6 +416,7 @@
         "TicketId": "e2e49f85-1a81-47e8-935b-d76898c155f6",
         "UserId": "916db36b-fb6e-4212-81c1-e72acdab77d2",
         "DisplayName": "TCK00414",
+        "ActivityType": "SPSActivityTypeTicket",
         "Summary": "Pool Notebook fuer Schulungsteilnehmer fehlt",
         "UserDisplayName": "Virtual, Vera",
         "UserAccount": "VV004",
@@ -393,6 +427,7 @@
         "TicketId": "ebe8818e-b197-411e-b56e-40b77b623ae2",
         "UserId": "436e8d67-1b9b-4b1a-83e9-0b1e8fa0173b",
         "DisplayName": "TCK00415",
+        "ActivityType": "SPSActivityTypeTicket",
         "Summary": "Etikettendrucker im Lager meldet Papierstau",
         "UserDisplayName": "Anwender, Peter",
         "UserAccount": "PA010",
@@ -405,6 +440,7 @@
         "TicketId": "e2e49f85-1a81-47e8-935b-d76898c155f6",
         "UserId": "916db36b-fb6e-4212-81c1-e72acdab77d2",
         "DisplayName": "TCK00414",
+        "ActivityType": "SPSActivityTypeTicket",
         "Summary": "Pool Notebook fuer Schulungsteilnehmer fehlt",
         "UserDisplayName": "Virtual, Vera",
         "UserAccount": "VV004",
@@ -415,6 +451,7 @@
         "TicketId": "ebe8818e-b197-411e-b56e-40b77b623ae2",
         "UserId": "436e8d67-1b9b-4b1a-83e9-0b1e8fa0173b",
         "DisplayName": "TCK00415",
+        "ActivityType": "SPSActivityTypeTicket",
         "Summary": "Etikettendrucker im Lager meldet Papierstau",
         "UserDisplayName": "Anwender, Peter",
         "UserAccount": "PA010",
@@ -425,6 +462,7 @@
         "TicketId": "9e1d5d1b-5a22-430e-99ea-59840257caab",
         "UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
         "DisplayName": "TCK00416",
+        "ActivityType": "SPSActivityTypeTicket",
         "Summary": "WLAN Controller im Werk startet zyklisch neu",
         "UserDisplayName": "Seifert, Dominik",
         "UserAccount": "DS014",
@@ -439,6 +477,7 @@
         "TicketId": "9e1d5d1b-5a22-430e-99ea-59840257caab",
         "UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
         "DisplayName": "TCK00416",
+        "ActivityType": "SPSActivityTypeTicket",
         "Summary": "WLAN Controller im Werk startet zyklisch neu",
         "UserDisplayName": "Seifert, Dominik",
         "UserAccount": "DS014",
@@ -451,6 +490,7 @@
         "TicketId": "9e1d5d1b-5a22-430e-99ea-59840257caab",
         "UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
         "DisplayName": "TCK00416",
+        "ActivityType": "SPSActivityTypeTicket",
         "Summary": "WLAN Controller im Werk startet zyklisch neu",
         "UserDisplayName": "Seifert, Dominik",
         "UserAccount": "DS014",
@@ -461,6 +501,7 @@
         "TicketId": "d427dc61-9842-4464-b37a-612878d3de0f",
         "UserId": "a2164ecd-791f-482c-bea3-f089f14bec8a",
         "DisplayName": "TCK00417",
+        "ActivityType": "SPSActivityTypeTicket",
         "Summary": "SAP Buchungsjob bricht nachts wiederholt ab",
         "UserDisplayName": "Boss, Bernd",
         "UserAccount": "BB003",

FasdCockpitCommunicationDemo/TicketOverviewDataStore.cs

@@ -34,6 +34,7 @@ namespace FasdCockpitCommunicationDemo
         public string TileKey { get; set; } = "TicketsNew";
         public bool UseRoleScope { get; set; }
         public Guid? UserId { get; set; }
+        public string ActivityType { get; set; }
         public string DisplayNamePrefix { get; set; } = "TCK";
         public string Summary { get; set; }
         public string StatusId { get; set; } = "New";
@@ -49,6 +50,7 @@ namespace FasdCockpitCommunicationDemo
         public Guid UserId { get; set; }
         public string TileKey { get; set; }
         public bool UseRoleScope { get; set; }
+        public string ActivityType { get; set; }
         public string DisplayName { get; set; }
         public string Summary { get; set; }
         public string StatusId { get; set; }
@@ -167,6 +169,7 @@ namespace FasdCockpitCommunicationDemo
                 TileKey = source.TileKey,
                 UseRoleScope = source.UseRoleScope,
                 UserId = source.UserId,
+                ActivityType = source.ActivityType,
                 DisplayNamePrefix = source.DisplayNamePrefix,
                 Summary = source.Summary,
                 StatusId = source.StatusId,
@@ -188,6 +191,7 @@ namespace FasdCockpitCommunicationDemo
                 UserId = source.UserId,
                 TileKey = source.TileKey,
                 UseRoleScope = source.UseRoleScope,
+                ActivityType = source.ActivityType,
                 DisplayName = source.DisplayName,
                 Summary = source.Summary,
                 StatusId = source.StatusId,

FasdCockpitCommunicationDemo/TicketOverviewRelationDefinition.cs

@@ -2,15 +2,16 @@ using System;
 
 namespace FasdCockpitCommunicationDemo
 {
-    public class TicketOverviewRelationDefinition
-    {
-        public Guid TicketId { get; set; }
-        public Guid UserId { get; set; }
-        public string DisplayName { get; set; }
-        public string Summary { get; set; }
-        public string StatusId { get; set; }
-        public string UserDisplayName { get; set; }
-        public string UserAccount { get; set; }
-        public string UserDomain { get; set; }
+    public class TicketOverviewRelationDefinition
+    {
+        public Guid TicketId { get; set; }
+        public Guid UserId { get; set; }
+        public string DisplayName { get; set; }
+        public string ActivityType { get; set; }
+        public string Summary { get; set; }
+        public string StatusId { get; set; }
+        public string UserDisplayName { get; set; }
+        public string UserAccount { get; set; }
+        public string UserDomain { get; set; }
     }
 }

FasdDesktopUi/Basics/Services/TicketOverviewUpdateService.cs

@@ -538,13 +538,14 @@ namespace FasdDesktopUi.Basics.Services
             }
         }
 
-        private cF4sdApiSearchResultRelation CreateRelationFromRecord(DemoTicketRecord record)
-        {
-            var relation = new cF4sdApiSearchResultRelation
-            {
-                Type = enumF4sdSearchResultClass.Ticket,
-                DisplayName = record.DisplayName,
-                Name = record.DisplayName,
+        private cF4sdApiSearchResultRelation CreateRelationFromRecord(DemoTicketRecord record)
+        {
+            var activityType = ResolveDemoActivityType(record?.ActivityType);
+            var relation = new cF4sdApiSearchResultRelation
+            {
+                Type = enumF4sdSearchResultClass.Ticket,
+                DisplayName = record.DisplayName,
+                Name = record.DisplayName,
                 id = record.TicketId,
                 Status = enumF4sdSearchResultStatus.Active,
                 Infos = new Dictionary<string, string>(StringComparer.OrdinalIgnoreCase)
@@ -553,17 +554,25 @@ namespace FasdDesktopUi.Basics.Services
                     ["StatusId"] = record.StatusId ?? string.Empty,
                     ["UserDisplayName"] = record.UserDisplayName ?? string.Empty,
                     ["UserAccount"] = record.UserAccount ?? string.Empty,
-                    ["UserDomain"] = record.UserDomain ?? string.Empty
+                    ["UserDomain"] = record.UserDomain ?? string.Empty,
+                    ["ActivityType"] = activityType
                 },
-                Identities = new cF4sdIdentityList
-                {
-                    new cF4sdIdentityEntry { Class = enumFasdInformationClass.Ticket, Id = record.TicketId },
-                    new cF4sdIdentityEntry { Class = enumFasdInformationClass.User, Id = record.UserId }
+                Identities = new cF4sdIdentityList
+                {
+                    new cF4sdIdentityEntry { Class = enumFasdInformationClass.Ticket, Id = record.TicketId },
+                    new cF4sdIdentityEntry { Class = enumFasdInformationClass.User, Id = record.UserId }
                 }
             };
-
-            return relation;
-        }
+
+            return relation;
+        }
+
+        private static string ResolveDemoActivityType(string configuredActivityType)
+        {
+            return string.IsNullOrWhiteSpace(configuredActivityType)
+                ? null
+                : configuredActivityType.Trim();
+        }
 
         private DemoTicketDetail CloneDetail(DemoTicketDetail source)
         {
@@ -734,15 +743,16 @@ namespace FasdDesktopUi.Basics.Services
                     entry.CreationDate = createdAt;
             }
 
-            return new DemoTicketRecord
-            {
-                TicketId = relationId,
-                TileKey = string.IsNullOrWhiteSpace(template.TileKey) ? "TicketsNew" : template.TileKey,
-                UseRoleScope = template.UseRoleScope,
-                DisplayName = displayName,
-                Summary = summary,
-                StatusId = string.IsNullOrWhiteSpace(template.StatusId) ? "New" : template.StatusId,
-                UserDisplayName = template.UserDisplayName ?? detail.AffectedUser ?? "Ticket, Timo",
+            return new DemoTicketRecord
+            {
+                TicketId = relationId,
+                TileKey = string.IsNullOrWhiteSpace(template.TileKey) ? "TicketsNew" : template.TileKey,
+                UseRoleScope = template.UseRoleScope,
+                ActivityType = ResolveDemoActivityType(template.ActivityType),
+                DisplayName = displayName,
+                Summary = summary,
+                StatusId = string.IsNullOrWhiteSpace(template.StatusId) ? "New" : template.StatusId,
+                UserDisplayName = template.UserDisplayName ?? detail.AffectedUser ?? "Ticket, Timo",
                 UserAccount = template.UserAccount ?? "TT007",
                 UserDomain = template.UserDomain ?? "CONTOSO",
                 UserId = template.UserId ?? Guid.Parse("42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a"),

FasdDesktopUi/Pages/TicketCompletion/TicketCompletion.xaml.cs

@@ -18,8 +18,10 @@ namespace FasdDesktopUi.Pages.TicketCompletion
 {
     public partial class TicketCompletion : Window, IBlurInvoker, INotifyPropertyChanged
     {
+        private const double MinWindowHeightDip = 220d;
         private const double WindowWorkingAreaMarginDip = 12d;
         private const double DialogNonContentReserveDip = 180d;
+        private bool isUpdatingDialogBounds;
         private bool isCanceled = false;
 
         private bool _WaitForClosing = false;
@@ -53,6 +55,8 @@ namespace FasdDesktopUi.Pages.TicketCompletion
 
             cFocusInvoker.GotFocus += ElementGotFocus;
             cFocusInvoker.LostFocus += ElementLostFocus;
+            SizeChanged += TicketCompletion_SizeChanged;
+            Loaded += TicketCompletion_Loaded;
         }
 
         protected override void OnSourceInitialized(EventArgs e)
@@ -66,6 +70,10 @@ namespace FasdDesktopUi.Pages.TicketCompletion
             base.OnLocationChanged(e);
             UpdateDialogMaxHeightToScreen();
         }
+
+        private void TicketCompletion_Loaded(object sender, RoutedEventArgs e) => UpdateDialogMaxHeightToScreen();
+
+        private void TicketCompletion_SizeChanged(object sender, SizeChangedEventArgs e) => UpdateDialogMaxHeightToScreen();
 
         #region ClosingBusy
 
@@ -145,6 +153,10 @@ namespace FasdDesktopUi.Pages.TicketCompletion
 
         private void UpdateDialogMaxHeightToScreen()
         {
+            if (isUpdatingDialogBounds)
+                return;
+
+            isUpdatingDialogBounds = true;
             try
             {
                 WinForms.Screen screen = null;
@@ -164,15 +176,45 @@ namespace FasdDesktopUi.Pages.TicketCompletion
                 screen = screen ?? WinForms.Screen.PrimaryScreen;
                 var workingArea = screen?.WorkingArea ?? WinForms.Screen.PrimaryScreen.WorkingArea;
                 var dpiScaleY = VisualTreeHelper.GetDpi(this).DpiScaleY;
-                var maxHeightDip = (workingArea.Height / Math.Max(0.1, dpiScaleY)) - WindowWorkingAreaMarginDip;
+                var safeDpiScaleY = Math.Max(0.1, dpiScaleY);
+                var workingAreaTopDip = workingArea.Top / safeDpiScaleY;
+                var workingAreaBottomDip = workingArea.Bottom / safeDpiScaleY;
+                var workingAreaHeightDip = workingArea.Height / safeDpiScaleY;
+                var availableWindowHeightDip = workingAreaHeightDip - (WindowWorkingAreaMarginDip * 2);
 
-                MaxHeight = Math.Max(220, maxHeightDip);
-                CloseCaseDialogUc?.SetDialogContentMaxHeight(MaxHeight - DialogNonContentReserveDip);
+                MaxHeight = Math.Max(MinWindowHeightDip, availableWindowHeightDip);
+
+                if (!double.IsNaN(Top))
+                {
+                    var minTop = workingAreaTopDip + WindowWorkingAreaMarginDip;
+                    var maxBottom = workingAreaBottomDip - WindowWorkingAreaMarginDip;
+
+                    if (Top < minTop)
+                        Top = minTop;
+
+                    var currentBottom = Top + ActualHeight;
+                    if (currentBottom > maxBottom)
+                        Top = Math.Max(minTop, maxBottom - ActualHeight);
+                }
+
+                double nonDialogReserve = DialogNonContentReserveDip;
+                if (CloseCaseDialogUc != null && CloseCaseDialogUc.IsLoaded)
+                {
+                    var estimatedReserve = ActualHeight - CloseCaseDialogUc.ActualHeight;
+                    if (estimatedReserve > 0)
+                        nonDialogReserve = Math.Max(nonDialogReserve, estimatedReserve + WindowWorkingAreaMarginDip);
+                }
+
+                CloseCaseDialogUc?.SetDialogContentMaxHeight(MaxHeight - nonDialogReserve);
             }
             catch (Exception ex)
             {
                 LogException(ex);
             }
+            finally
+            {
+                isUpdatingDialogBounds = false;
+            }
         }
 
         #region Internal Focus Events