Rename demo activity filters to ticket filters

F4SD-ActionConnector/Bus/ActionBus.cs

@@ -0,0 +1,159 @@
+using System;
+using System.Collections.Generic;
+using System.Reflection;
+using System.Threading.Tasks;
+using F4SD.ActionConnector.Enumerations;
+using F4SD.ActionConnector.Events;
+using F4SD.ActionConnector.Execution;
+using F4SD.ActionConnector.Models;
+using F4SD.ActionConnector.Payloads;
+using static C4IT.Logging.cLogManager;
+
+namespace F4SD.ActionConnector.Bus
+{
+    /// <summary>
+    /// Entry point for the ActionConnector.
+    /// Subscribes to <see cref="ActionConnectorEvents"/>, reads the configuration once,
+    /// and dispatches actions whenever a trigger event fires.
+    ///
+    /// Usage from the host application:
+    /// <code>
+    ///   var bus = new ActionBus(new ActionBusOptions
+    ///   {
+    ///       ConfigurationFilePath = @"C:\Config\F4SD-ExternalCommunication-Configuration.xml",
+    ///       QuickActionExecutor   = async request =>
+    ///       {
+    ///           await myJiraClient.CreateTicketAsync(request.QuickActionRef, request.Parameters);
+    ///           return ActionResult.Ok(request.ActionId);
+    ///       }
+    ///   });
+    ///
+    ///   bus.Start();
+    ///   // later:
+    ///   bus.Stop();
+    /// </code>
+    /// </summary>
+    public sealed class ActionBus : IDisposable
+    {
+        private readonly ActionBusOptions _options;
+        private readonly ActionDispatcher _dispatcher;
+        private ExternalCommunicationConfiguration _configuration;
+        private bool _running;
+
+        public ActionBus(ActionBusOptions options)
+        {
+            _options = options ?? throw new ArgumentNullException(nameof(options));
+            _dispatcher = new ActionDispatcher(options.QuickActionExecutor);
+        }
+
+        /// <summary>
+        /// Loads the configuration and subscribes to all trigger events.
+        /// Call once during application startup.
+        /// </summary>
+        public void Start()
+        {
+            var CM = MethodBase.GetCurrentMethod();
+            LogMethodBegin(CM);
+            try
+            {
+                _configuration = new ExternalCommunicationConfiguration();
+                _configuration.Initiate(_options.ConfigRootElement, _options.Parser);
+
+                ActionConnectorEvents.CaseClosed += OnCaseClosed;
+                ActionConnectorEvents.CaseCreated += OnCaseCreated;
+                ActionConnectorEvents.ApplicationStartup += OnApplicationStartup;
+
+                _running = true;
+                LogEntry("ActionBus started.", C4IT.Logging.LogLevels.Info);
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+            finally
+            {
+                LogMethodEnd(CM);
+            }
+        }
+
+        /// <summary>
+        /// Unsubscribes from all trigger events.
+        /// Call during application shutdown.
+        /// </summary>
+        public void Stop()
+        {
+            ActionConnectorEvents.CaseClosed -= OnCaseClosed;
+            ActionConnectorEvents.CaseCreated -= OnCaseCreated;
+            ActionConnectorEvents.ApplicationStartup -= OnApplicationStartup;
+
+            _running = false;
+            LogEntry("ActionBus stopped.", C4IT.Logging.LogLevels.Info);
+        }
+
+        public void Dispose() => Stop();
+
+        // ──────────────────────────────────────────────────────────────────────────
+        // Event handlers — each one creates a typed ActionContext and fires dispatch
+        // ──────────────────────────────────────────────────────────────────────────
+
+        private void OnCaseClosed(object sender, TriggerEventArgs<CaseClosedPayload> args)
+            => DispatchTrigger(TriggerEvent.CaseClosed, args.Payload, sender);
+
+        private void OnCaseCreated(object sender, TriggerEventArgs<CaseCreatedPayload> args)
+            => DispatchTrigger(TriggerEvent.CaseCreated, args.Payload, sender);
+
+        private void OnApplicationStartup(object sender, TriggerEventArgs<ApplicationStartupPayload> args)
+            => DispatchTrigger(TriggerEvent.ApplicationStartup, args.Payload, sender);
+
+        // ──────────────────────────────────────────────────────────────────────────
+        // Core dispatch — fire-and-forget wrapper that surfaces results via events
+        // ──────────────────────────────────────────────────────────────────────────
+
+        private void DispatchTrigger(TriggerEvent triggerEvent, PayloadBase payload, object sender)
+        {
+            if (!_running) return;
+            if (!_configuration.Triggers.TryGetValue(triggerEvent, out Trigger trigger)) return;
+
+            // Run async dispatch on the thread pool; do not block the caller.
+            Task.Run(() => DispatchActionsAsync(trigger.Actions, triggerEvent, payload, sender));
+        }
+
+        private async Task DispatchActionsAsync(
+            IDictionary<string, ActionDefinitionBase> actions,
+            TriggerEvent triggerEvent,
+            PayloadBase payload,
+            object sender)
+        {
+            foreach (var pair in actions)
+            {
+                ActionDefinitionBase action = pair.Value;
+
+                var context = new ActionContext
+                {
+                    TriggerEvent = triggerEvent,
+                    AwaitResult = action.AwaitResult,
+                    Payload = payload,
+                };
+
+                ActionResult result = await ExecuteSafeAsync(action, context);
+
+                ActionConnectorEvents.RaiseActionCompleted(
+                    sender,
+                    new ActionCompletedEventArgs(result, context));
+            }
+        }
+
+        private async Task<ActionResult> ExecuteSafeAsync(ActionDefinitionBase action, ActionContext context)
+        {
+            try
+            {
+                return await _dispatcher.DispatchAsync(action, context);
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+                return ActionResult.Fail(action.Id, ex.Message);
+            }
+        }
+    }
+}

F4SD-ActionConnector/Bus/ActionBusOptions.cs

@@ -0,0 +1,23 @@
+using System;
+using System.Threading.Tasks;
+using System.Xml;
+using C4IT.XML;
+using F4SD.ActionConnector.Execution;
+using F4SD.ActionConnector.Models;
+
+namespace F4SD.ActionConnector.Bus
+{
+    public sealed class ActionBusOptions
+    {
+        public XmlElement ConfigRootElement { get; set; }
+        public cXmlParser Parser { get; set; }
+
+        /// <summary>
+        /// Called for every QuickAction that fires.
+        /// Template variables in <see cref="QuickActionRequest.Parameters"/> are already
+        /// resolved against the event payload before this delegate is invoked.
+        /// Must be set when any QuickAction is configured.
+        /// </summary>
+        public Func<QuickActionRequest, Task<ActionResult>> QuickActionExecutor { get; set; }
+    }
+}

F4SD-ActionConnector/Execution/ActionDispatcher.cs

@@ -0,0 +1,62 @@
+using System;
+using System.Threading.Tasks;
+using F4SD.ActionConnector.Enumerations;
+using F4SD.ActionConnector.Models;
+using static C4IT.Logging.cLogManager;
+
+namespace F4SD.ActionConnector.Execution
+{
+    /// <summary>
+    /// Routes a single action definition to the correct executor based on its <see cref="ActionType"/>.
+    /// </summary>
+    internal sealed class ActionDispatcher
+    {
+        private readonly Func<QuickActionRequest, Task<ActionResult>> _quickActionExecutor;
+
+        internal ActionDispatcher(Func<QuickActionRequest, Task<ActionResult>> quickActionExecutor)
+        {
+            _quickActionExecutor = quickActionExecutor;
+        }
+
+        internal async Task<ActionResult> DispatchAsync(ActionDefinitionBase action, ActionContext context)
+        {
+            if (!action.IsEnabled)
+                return ActionResult.Skip(action.Id);
+
+            switch (action.Type)
+            {
+                case ActionType.QuickAction:
+                    return await ExecuteQuickActionAsync((QuickActionDefinition)action, context);
+
+                case ActionType.HttpCall:
+                case ActionType.Webhook:
+                    throw new NotImplementedException(
+                        $"ActionType '{action.Type}' is not yet implemented.");
+
+                default:
+                    LogEntry($"ActionDispatcher: unknown ActionType '{action.Type}' for action '{action.Id}'.",
+                        C4IT.Logging.LogLevels.Warning);
+                    return ActionResult.Skip(action.Id);
+            }
+        }
+
+        private async Task<ActionResult> ExecuteQuickActionAsync(QuickActionDefinition definition, ActionContext context)
+        {
+            if (_quickActionExecutor == null)
+                throw new InvalidOperationException(
+                    $"A QuickAction ('{definition.Id}') was triggered but no {nameof(Bus.ActionBusOptions.QuickActionExecutor)} was registered.");
+
+            var resolvedParameters = PayloadVariableResolver.Resolve(definition.Parameters, context.Payload);
+
+            var request = new QuickActionRequest
+            {
+                ActionId = definition.Id,
+                QuickActionRef = definition.QuickActionRef,
+                Parameters = resolvedParameters,
+                Context = context,
+            };
+
+            return await _quickActionExecutor(request);
+        }
+    }
+}

F4SD-ActionConnector/Execution/PayloadVariableResolver.cs

@@ -0,0 +1,94 @@
+using System;
+using System.Collections.Generic;
+using System.Globalization;
+using System.Reflection;
+using System.Text.RegularExpressions;
+using F4SD.ActionConnector.Payloads;
+
+namespace F4SD.ActionConnector.Execution
+{
+    /// <summary>
+    /// Resolves template variables such as {{Case.Id}} or {{Case.ClosedAt:yyyy-MM-ddTHH:mm:ssZ}}
+    /// against a payload object.
+    ///
+    /// Variable format:  {{ObjectName.PropertyName[:FormatSpecifier]}}
+    /// </summary>
+    internal static class PayloadVariableResolver
+    {
+        private static readonly Regex VariablePattern =
+            new Regex(@"\{\{(?<obj>[^.}]+)\.(?<prop>[^:}]+)(?::(?<fmt>[^}]+))?\}\}",
+                RegexOptions.Compiled);
+
+        /// <summary>
+        /// Returns a new dictionary with every value in <paramref name="rawParameters"/> having
+        /// its template variables replaced by the corresponding payload property values.
+        /// Pure single-variable templates (e.g. <c>{{Case.ClosedAt}}</c>) yield the raw typed
+        /// object; mixed or formatted templates yield a resolved string.
+        /// </summary>
+        internal static IDictionary<string, object> Resolve(
+            IDictionary<string, string> rawParameters,
+            PayloadBase payload)
+        {
+            var resolved = new Dictionary<string, object>(rawParameters.Count);
+
+            foreach (var pair in rawParameters)
+                resolved[pair.Key] = ResolveValue(pair.Value, payload);
+
+            return resolved;
+        }
+
+        private static object ResolveValue(string template, PayloadBase payload)
+        {
+            var match = VariablePattern.Match(template);
+
+            // Pure single variable with no format specifier → return raw object
+            if (match.Success && match.Value == template && !match.Groups["fmt"].Success)
+                return ResolveRawProperty(match, payload);
+
+            // Mixed template, literal, or explicit format specifier → return resolved string
+            return ResolveString(template, payload);
+        }
+
+        private static object ResolveRawProperty(Match match, PayloadBase payload)
+        {
+            string propertyName = match.Groups["prop"].Value;
+
+            PropertyInfo property = payload.GetType().GetProperty(
+                propertyName,
+                BindingFlags.Public | BindingFlags.Instance | BindingFlags.IgnoreCase);
+
+            if (property == null)
+                return match.Value;
+
+            return property.GetValue(payload);
+        }
+
+        private static string ResolveString(string template, PayloadBase payload)
+        {
+            return VariablePattern.Replace(template, match => ResolveMatch(match, payload));
+        }
+
+        private static string ResolveMatch(Match match, PayloadBase payload)
+        {
+            string propertyName = match.Groups["prop"].Value;
+            string formatSpecifier = match.Groups["fmt"].Success ? match.Groups["fmt"].Value : null;
+
+            PropertyInfo property = payload.GetType().GetProperty(
+                propertyName,
+                BindingFlags.Public | BindingFlags.Instance | BindingFlags.IgnoreCase);
+
+            if (property == null)
+                return match.Value;
+
+            object value = property.GetValue(payload);
+
+            if (value == null)
+                return string.Empty;
+
+            if (formatSpecifier != null && value is IFormattable formattable)
+                return formattable.ToString(formatSpecifier, CultureInfo.InvariantCulture);
+
+            return value.ToString();
+        }
+    }
+}

F4SD-ActionConnector/Execution/QuickActionRequest.cs

@@ -0,0 +1,29 @@
+using System.Collections.Generic;
+using F4SD.ActionConnector.Models;
+
+namespace F4SD.ActionConnector.Execution
+{
+    public sealed class QuickActionRequest
+    {
+        /// <summary>
+        /// Matches <see cref="QuickActionDefinition.Id"/> from the configuration.
+        /// </summary>
+        public string ActionId { get; internal set; }
+
+        /// <summary>
+        /// The name of the Quick Action to invoke, e.g. "Document case in JIRA".
+        /// </summary>
+        public string QuickActionRef { get; internal set; }
+
+        /// <summary>
+        /// Template variables resolved against the event payload.
+        /// Values are the raw payload values; callers are responsible for casting.
+        /// </summary>
+        public IDictionary<string, object> Parameters { get; internal set; }
+
+        /// <summary>
+        /// Full context of the triggering event.
+        /// </summary>
+        public ActionContext Context { get; internal set; }
+    }
+}

F4SD-ActionConnector/Models/ActionContext.cs

@@ -5,8 +5,8 @@ namespace F4SD.ActionConnector.Models
 {
     public sealed class ActionContext
     {
-        public TriggerEvent TriggerEvent { get; set; }
-        public bool AwaitResult { get; set; }
-        public PayloadBase Payload { get; set; }
+        public TriggerEvent TriggerEvent { get; internal set; }
+        public bool AwaitResult { get; internal set; }
+        public PayloadBase Payload { get; internal set; }
     }
 }

F4SD-ActionConnector/Models/ActionDefinitionBase.cs

@@ -8,11 +8,11 @@ namespace F4SD.ActionConnector.Models
 {
     public abstract class ActionDefinitionBase
     {
-        public string Id { get; set; }
+        public string Id { get; internal set; }
         public abstract ActionType Type { get; }
-        public bool AwaitResult { get; set; }
-        public bool IsEnabled { get; set; }
-        public string Description { get; set; }
+        public bool AwaitResult { get; internal set; }
+        public bool IsEnabled { get; internal set; }
+        public string Description { get; internal set; }
         public bool IsValid { get; private protected set; }
 
         protected ActionDefinitionBase(XmlElement xNode, cXmlParser parser)

F4SD-ActionConnector/Models/ActionResult.cs

@@ -5,29 +5,29 @@ namespace F4SD.ActionConnector.Models
 {
     public sealed class ActionResult
     {
-        public string ActionId { get; set; }
-        public ActionResultStatus Status { get; set; }
+        public string ActionId { get; private set; }
+        public ActionResultStatus Status { get; private set; }
 
         /// <summary>
         /// HTTP status code for HttpCall actions; null for other types.
         /// </summary>
-        public int? HttpStatusCode { get; set; }
+        public int? HttpStatusCode { get; private set; }
 
         /// <summary>
         /// Raw response body (HttpCall) or serialized output (QuickAction).
         /// </summary>
-        public string RawResponse { get; set; }
+        public string RawResponse { get; private set; }
 
         /// <summary>
         /// Named fields extracted from the response via jsonPath mappings.
         /// Populated when DisplayInCockpit is true.
         /// </summary>
-        public IDictionary<string, string> MappedFields { get; set; } = new Dictionary<string, string>();
+        public IDictionary<string, string> MappedFields { get; private set; } = new Dictionary<string, string>();
 
         /// <summary>
         /// Human-readable error message; set when Status is Failure.
         /// </summary>
-        public string ErrorMessage { get; set; }
+        public string ErrorMessage { get; private set; }
 
         public static ActionResult Ok(string actionId, string rawResponse = null)
             => new ActionResult { ActionId = actionId, Status = ActionResultStatus.Success, RawResponse = rawResponse };

F4SD-ActionConnector/Models/ExternalCommunicationConfiguration.cs

@@ -3,17 +3,16 @@ using F4SD.ActionConnector.Enumerations;
 using System;
 using System.Collections.Generic;
 using System.Reflection;
-using System.Text;
 using System.Xml;
 using static C4IT.Logging.cLogManager;
 
 namespace F4SD.ActionConnector.Models
 {
-    internal class ExternalCommunicationConfiguration
+    public class ExternalCommunicationConfiguration
     {
         private const string FileNameConfig = "F4SD-ExternalCommunication-Configuration.xml";
         private const string FileNameConfigSchema = "F4SD-ExternalCommunication-Configuration.xsd";
-        private const string ConfigRootElement = "F4SD-ExternalCommunication-Configuration";
+        public const string ConfigRootElement = "F4SD-ExternalCommunication-Configuration";
 
         public IDictionary<TriggerEvent, Trigger> Triggers { get; } = new Dictionary<TriggerEvent, Trigger>();
 
@@ -43,7 +42,7 @@ namespace F4SD.ActionConnector.Models
                     {
                         Trigger trigger = new Trigger(triggerNodeElement, parser);
 
-                        if (trigger is null || !Triggers.ContainsKey(trigger.Event))
+                        if (trigger is null || !trigger.IsValid || Triggers.ContainsKey(trigger.Event))
                             continue;
 
                         Triggers.Add(trigger.Event, trigger);

F4SD-ActionConnector/Models/HttpCallDefinition.cs

@@ -11,16 +11,16 @@ namespace F4SD.ActionConnector.Models
     {
         public override ActionType Type => ActionType.HttpCall;
 
-        public string Url { get; set; }
-        public HttpMethod Method { get; set; } = HttpMethod.Post;
-        public TimeSpan Timeout { get; set; } = TimeSpan.FromSeconds(30);
-        public IDictionary<string, string> Headers { get; set; } = new Dictionary<string, string>();
-        public string Body { get; set; }
+        public string Url { get; internal set; }
+        public HttpMethod Method { get; internal set; } = HttpMethod.Post;
+        public TimeSpan Timeout { get; internal set; } = TimeSpan.FromSeconds(30);
+        public IDictionary<string, string> Headers { get; internal set; } = new Dictionary<string, string>();
+        public string Body { get; internal set; }
 
         /// <summary>
         /// jsonPath expressions keyed by field name, used to extract values from the response.
         /// </summary>
-        public IDictionary<string, string> MappedFieldJsonPaths { get; set; } = new Dictionary<string, string>();
+        public IDictionary<string, string> MappedFieldJsonPaths { get; internal set; } = new Dictionary<string, string>();
 
         internal HttpCallDefinition(XmlElement xNode, cXmlParser parser) : base(xNode, parser)
         {

F4SD-ActionConnector/Models/QuickActionDefinition.cs

@@ -17,7 +17,7 @@ namespace F4SD.ActionConnector.Models
         /// <summary>
         /// Reference to the Quick Action to invoke, e.g. "Protocol case in JIRA".
         /// </summary>
-        public string QuickActionRef { get; set; }
+        public string QuickActionRef { get; internal set; }
 
         public IDictionary<string, string> Parameters { get; private set; } = new Dictionary<string, string>();
 
@@ -81,7 +81,7 @@ namespace F4SD.ActionConnector.Models
         {
             try
             {
-                string parameterName = cXmlParser.GetStringFromXmlAttribute(parameterNode, "name");
+                string parameterName = cXmlParser.GetStringFromXmlAttribute(parameterNode, "Name");
                 string parameterVariable = cXmlParser.GetInnerTextFromXmlElement(parameterNode);
 
                 if (string.IsNullOrEmpty(parameterName) || string.IsNullOrEmpty(parameterVariable))

F4SD-ActionConnector/Models/Trigger.cs

@@ -8,7 +8,7 @@ using static C4IT.Logging.cLogManager;
 
 namespace F4SD.ActionConnector.Models
 {
-    internal class Trigger
+    public class Trigger
     {
         public TriggerEvent Event { get; set; }
 
@@ -23,7 +23,7 @@ namespace F4SD.ActionConnector.Models
         {
             try
             {
-                Event = cXmlParser.GetEnumFromAttribute(xNode, "action", TriggerEvent.Unknown);
+                Event = cXmlParser.GetEnumFromAttribute(xNode, "event", TriggerEvent.Unknown);
 
                 XmlNode actionsNode = xNode.SelectSingleNode(ActionsNodeName);
 
@@ -56,7 +56,7 @@ namespace F4SD.ActionConnector.Models
                 {
                     try
                     {
-                        ActionType type = cXmlParser.GetEnumFromAttribute(actionNode, "type", ActionType.Unknown);
+                        ActionType type = cXmlParser.GetEnumFromAttribute(actionNode, "Type", ActionType.Unknown);
 
                         ActionDefinitionBase actionDefinition = null;
 

F4SD-Docu-Engine/DocuEngineParser/DocuEngineParserException.cs

@@ -1,15 +0,0 @@
-using System;
-
-namespace F4SD.DocuEngine.DocuEngineParser
-{
-    internal abstract class DocuEngineParserException : Exception
-    {
-        public string CurrentText { get; protected set; }
-        public string PrintedErrorMessage { get; protected set; }
-        public DocuEngineParserException(string message) : base(message)
-        {
-
-        }
-        public abstract void AddToCurrentText(string text);
-    }
-}

F4SD-Docu-Engine/DocuEngineParser/SyntaxErrorException.cs

@@ -1,26 +0,0 @@
-namespace F4SD.DocuEngine.DocuEngineParser
-{
-    internal class SyntaxErrorException : DocuEngineParserException
-    {
-        private const string errorMessageTemplate = "<<Syntax Error | Expected Characters: \"{0}\" | Actual Characters: \"{1}\">>";
-        private const string defaultMessage = "You're syntax is wrong. Get good.";
-
-        public SyntaxErrorException(string currentText) : base(defaultMessage)
-        {
-            CurrentText = currentText;
-        }
-        public SyntaxErrorException(string expected, string actual) : base(defaultMessage)
-        {
-            PrintedErrorMessage = string.Format(errorMessageTemplate, expected, actual);
-        }
-        public SyntaxErrorException(string currentText, string expected, string actual) : base(defaultMessage)
-        {
-            CurrentText = currentText;
-            PrintedErrorMessage = string.Format(errorMessageTemplate, expected, actual);
-        }
-        public override void AddToCurrentText(string text)
-        {
-            CurrentText = text + CurrentText;
-        }
-    }
-}

F4SD-Docu-Engine/DocuEngineParser/VariableErrorException.cs

@@ -1,25 +0,0 @@
-namespace F4SD.DocuEngine.DocuEngineParser
-{
-    internal class VariableErrorException : DocuEngineParserException
-    {
-        private const string errorMessageTemplate = "<<Variable Error | \"{0}\" can't be converted to type \"{1}\">>";
-        private const string defaultMessage = "Your variable is the wrong type. Get good.";
-        public VariableErrorException(string currentText) : base(defaultMessage)
-        {
-            CurrentText = currentText;
-        }
-        public VariableErrorException(string expected, string actual) : base(defaultMessage)
-        {
-            PrintedErrorMessage = string.Format(errorMessageTemplate, expected, actual);
-        }
-        public VariableErrorException(string currentText, string expected, string actual) : base(defaultMessage)
-        {
-            CurrentText = currentText;
-            PrintedErrorMessage = string.Format(errorMessageTemplate, expected, actual);
-        }
-        public override void AddToCurrentText(string text)
-        {
-            CurrentText = text + CurrentText;
-        }
-    }
-}

F4SD.Cockpit.Client.Test/Basics/Helper/TicketExternalLinkHelperTest.cs

@@ -0,0 +1,121 @@
+using C4IT.FASD.Base;
+using FasdDesktopUi.Basics.Helper;
+
+namespace F4SD.Cockpit.Client.Test.Basics.Helper;
+
+public class TicketExternalLinkHelperTest
+{
+    [Fact]
+    public void HasValidUserIdentity_NullIdentities_ReturnsFalse()
+    {
+        var relation = CreateTicketRelation();
+
+        Assert.False(TicketExternalLinkHelper.HasValidUserIdentity(relation));
+    }
+
+    [Fact]
+    public void HasValidUserIdentity_EmptyUserId_ReturnsFalse()
+    {
+        var relation = CreateTicketRelation();
+        relation.Identities =
+        [
+            new cF4sdIdentityEntry { Class = enumFasdInformationClass.Ticket, Id = relation.id },
+            new cF4sdIdentityEntry { Class = enumFasdInformationClass.User, Id = Guid.Empty }
+        ];
+
+        Assert.False(TicketExternalLinkHelper.HasValidUserIdentity(relation));
+    }
+
+    [Fact]
+    public void HasValidUserIdentity_ValidUserId_ReturnsTrue()
+    {
+        var relation = CreateTicketRelation();
+        relation.Identities =
+        [
+            new cF4sdIdentityEntry { Class = enumFasdInformationClass.User, Id = Guid.NewGuid() }
+        ];
+
+        Assert.True(TicketExternalLinkHelper.HasValidUserIdentity(relation));
+    }
+
+    [Fact]
+    public void TryGetTicketLink_UsesProvidedPreviewLink()
+    {
+        var relation = CreateTicketRelation();
+        relation.Infos = new Dictionary<string, string>
+        {
+            ["DirectLinkPreview"] = "https://m42.example/wm/ticket/preview"
+        };
+
+        var result = TicketExternalLinkHelper.TryGetTicketLink(relation, null, out var ticketLink);
+
+        Assert.True(result);
+        Assert.Equal("https://m42.example/wm/ticket/preview", ticketLink.TrimEnd('/'));
+    }
+
+    [Fact]
+    public void TryGetTicketLink_PreservesConfiguredTicketLink()
+    {
+        var relation = CreateTicketRelation();
+        relation.Infos = new Dictionary<string, string>
+        {
+            ["TicketLink"] = "matrix42-client://ticket/TCK00001"
+        };
+
+        var result = TicketExternalLinkHelper.TryGetTicketLink(relation, null, out var ticketLink);
+
+        Assert.True(result);
+        Assert.Equal("matrix42-client://ticket/TCK00001", ticketLink);
+    }
+
+    [Fact]
+    public void TryGetTicketLink_BuildsPreviewLinkForOverviewRelation()
+    {
+        var relation = CreateTicketRelation();
+        relation.Infos = new Dictionary<string, string>
+        {
+            ["ActivityType"] = "SPSActivityTypeIncident"
+        };
+
+        var result = TicketExternalLinkHelper.TryGetTicketLink(relation, "m42.example", out var ticketLink);
+
+        Assert.True(result);
+        Assert.Equal(
+            $"https://m42.example/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/{relation.id:D}/0/",
+            ticketLink);
+    }
+
+    [Fact]
+    public void TryGetTicketLink_UsesDefaultTicketActivityType()
+    {
+        var relation = CreateTicketRelation();
+
+        var result = TicketExternalLinkHelper.TryGetTicketLink(relation, "https://m42.example/", out var ticketLink);
+
+        Assert.True(result);
+        Assert.Contains("/SPSActivityTypeTicket/", ticketLink);
+    }
+
+    [Fact]
+    public void TryGetTicketLink_MissingTicketId_ReturnsFalse()
+    {
+        var relation = CreateTicketRelation();
+        relation.id = Guid.Empty;
+
+        var result = TicketExternalLinkHelper.TryGetTicketLink(relation, "https://m42.example", out var ticketLink);
+
+        Assert.False(result);
+        Assert.Null(ticketLink);
+    }
+
+    private static cF4sdApiSearchResultRelation CreateTicketRelation()
+    {
+        return new cF4sdApiSearchResultRelation
+        {
+            Type = enumF4sdSearchResultClass.Ticket,
+            Name = "TCK00001",
+            DisplayName = "TCK00001",
+            id = Guid.NewGuid()
+        };
+    }
+}

F4SD.Cockpit.Client.Test/Basics/Sevices/TicketOverview/TicketOverviewUpdateServiceTest.cs

@@ -1,3 +1,4 @@
+using C4IT.FASD.Cockpit.Communication;
 using FasdDesktopUi.Basics.Services;
 using FasdDesktopUi.Basics.Services.Models;
 
@@ -110,6 +111,52 @@ public class TicketOverviewUpdateServiceTest
         });
     }
 
+    [Fact]
+    public async Task FetchAsync_TicketAndServiceRequestsCapability_UsesEnabledDefaultAndIsSeparatedFromCounts()
+    {
+        // Arrange
+        var communication = new FakeCommunication();
+        communication.SetCounts(TileScope.Personal, new Dictionary<string, int>(StringComparer.OrdinalIgnoreCase)
+        {
+            ["ServiceRequestsNew"] = 2
+        });
+        communication.SetCounts(TileScope.Role, new Dictionary<string, int>(StringComparer.OrdinalIgnoreCase)
+        {
+            ["ServiceRequestsNew"] = 4
+        });
+
+        var service = CreateService(communication, out _);
+        var availabilityChanges = 0;
+        service.TicketAndServiceRequestsAvailabilityChanged += (_, _) => availabilityChanges++;
+        Assert.True(service.TicketAndServiceRequestsEnabled);
+
+        // Act
+        service.UpdateAvailability(true);
+        await WaitUntilAsync(() => service.AreAllScopesInitialized);
+
+        // Assert
+        Assert.True(service.TicketAndServiceRequestsEnabled);
+        Assert.Equal(0, availabilityChanges);
+        Assert.Equal(2, service.CurrentCounts["ServiceRequestsNew"].Personal);
+        Assert.Equal(4, service.CurrentCounts["ServiceRequestsNew"].Role);
+        Assert.DoesNotContain("TicketAndServiceRequestsEnabled", service.CurrentCounts.Keys);
+
+        communication.SetCounts(TileScope.Personal, new Dictionary<string, int>(StringComparer.OrdinalIgnoreCase)
+        {
+            ["ServiceRequestsNew"] = 3
+        });
+        await service.FetchAsync(TileScope.Personal);
+
+        Assert.True(service.TicketAndServiceRequestsEnabled);
+        Assert.Equal(0, availabilityChanges);
+
+        communication.SetCapability(TileScope.Personal, false);
+        await service.FetchAsync(TileScope.Personal);
+
+        Assert.False(service.TicketAndServiceRequestsEnabled);
+        Assert.Equal(1, availabilityChanges);
+    }
+
     private static TicketOverviewUpdateService CreateService(FakeCommunication communication, out FakeDispatcher dispatcher)
     {
         dispatcher = new FakeDispatcher();
@@ -149,18 +196,27 @@ public class TicketOverviewUpdateServiceTest
 
     private sealed class FakeCommunication : ITicketOverviewCommunication
     {
-        private Dictionary<string, int> _personalCounts = new Dictionary<string, int>(StringComparer.OrdinalIgnoreCase);
-        private Dictionary<string, int> _roleCounts = new Dictionary<string, int>(StringComparer.OrdinalIgnoreCase);
+        private cF4sdTicketOverviewCountsResult _personalResult = new cF4sdTicketOverviewCountsResult();
+        private cF4sdTicketOverviewCountsResult _roleResult = new cF4sdTicketOverviewCountsResult();
 
         public bool IsDemo()
         {
             return false;
         }
 
-        public Task<Dictionary<string, int>> GetTicketOverviewCounts(string[] overviewKeys, bool useRoleScope)
+        public Task<cF4sdTicketOverviewCountsResult> GetTicketOverviewCounts(string[] overviewKeys, bool useRoleScope)
         {
-            var source = useRoleScope ? _roleCounts : _personalCounts;
-            return Task.FromResult(new Dictionary<string, int>(source, StringComparer.OrdinalIgnoreCase));
+            var source = useRoleScope ? _roleResult : _personalResult;
+            return Task.FromResult(new cF4sdTicketOverviewCountsResult
+            {
+                Counts = new Dictionary<string, int>(source.Counts, StringComparer.OrdinalIgnoreCase),
+                Capabilities = source.Capabilities == null
+                    ? null
+                    : new cF4sdTicketOverviewCapabilities
+                    {
+                        TicketAndServiceRequestsEnabled = source.Capabilities.TicketAndServiceRequestsEnabled
+                    }
+            });
         }
 
         public void RegisterGeneratedTicket(FasdCockpitCommunicationDemo.DemoTicketRecord record)
@@ -175,13 +231,22 @@ public class TicketOverviewUpdateServiceTest
 
             if (scope == TileScope.Role)
             {
-                _roleCounts = copy;
+                _roleResult.Counts = copy;
             }
             else
             {
-                _personalCounts = copy;
+                _personalResult.Counts = copy;
             }
         }
+
+        public void SetCapability(TileScope scope, bool enabled)
+        {
+            var result = scope == TileScope.Role ? _roleResult : _personalResult;
+            result.Capabilities = new cF4sdTicketOverviewCapabilities
+            {
+                TicketAndServiceRequestsEnabled = enabled
+            };
+        }
     }
 
     private sealed class FakeDispatcher : ITicketOverviewDispatcher

FasdCockpitBase/F4SD-Cockpit-Client-Base.csproj

@@ -163,6 +163,7 @@
     </Compile>
     <Compile Include="Models\RemoteDesktopConnection\IRemoteDesktopClientInfo.cs" />
     <Compile Include="Models\RemoteDesktopConnection\RemoteDesktopConnectionStatusResult.cs" />
+    <Compile Include="Models\TicketOverview\TicketOverviewCountsResult.cs" />
     <Compile Include="RemoteDesktopCommunicationBase.cs" />
     <Compile Include="ExternalToolExecutor.cs" />
     <Compile Include="F4sdCockpitCommunicationM42Base.cs" />

FasdCockpitBase/FasdCockpitCommunicationBase.cs

@@ -73,7 +73,7 @@ namespace C4IT.FASD.Cockpit.Communication
         #region Ticketübersicht
 
         public abstract Task<List<cF4sdApiSearchResultRelation>> GetTicketOverviewRelations(string key, bool useRoleScope, int count);
-        public abstract Task<Dictionary<string, int>> GetTicketOverviewCounts(IEnumerable<string> keys, bool useRoleScope);
+        public abstract Task<cF4sdTicketOverviewCountsResult> GetTicketOverviewCounts(IEnumerable<string> keys, bool useRoleScope);
 
         #endregion
 
@@ -90,6 +90,29 @@ namespace C4IT.FASD.Cockpit.Communication
         public abstract Task<bool> UpdateHealthcardTableData(cF4SDWriteParameters dataParameter);
         public abstract Task<bool> Matrix42TicketFinalization(cApiM42Ticket ticketData);
 
+        public virtual async Task<cTicketFinalizationResult> FinalizeTicketAsync(cApiM42Ticket ticketData)
+        {
+            var success = await Matrix42TicketFinalization(ticketData);
+            var ticketId = ticketData?.Ticket;
+            if (ticketId == Guid.Empty)
+                ticketId = null;
+
+            return new cTicketFinalizationResult
+            {
+                Success = success,
+                TicketId = ticketId
+            };
+        }
+
+        public virtual Task<cTicketExternalLinkResult> GetTicketExternalLinkAsync(Guid ticketId, enumTicketExternalOpenMode mode)
+        {
+            return Task.FromResult(new cTicketExternalLinkResult
+            {
+                Success = false,
+                Mode = enumTicketExternalOpenMode.None
+            });
+        }
+
         public abstract Task<List<List<object>>> GetQuickActionHistory(string QuickActionName, int OrgId, int DeviceId, int? UserId);
 
         public abstract Task<bool> GetAgentApiAccessInfo();

FasdCockpitBase/Models/TicketOverview/TicketOverviewCountsResult.cs

@@ -0,0 +1,17 @@
+using System;
+using System.Collections.Generic;
+
+namespace C4IT.FASD.Cockpit.Communication
+{
+    public sealed class cF4sdTicketOverviewCountsResult
+    {
+        public Dictionary<string, int> Counts { get; set; } = new Dictionary<string, int>(StringComparer.OrdinalIgnoreCase);
+
+        public cF4sdTicketOverviewCapabilities Capabilities { get; set; } = new cF4sdTicketOverviewCapabilities();
+    }
+
+    public sealed class cF4sdTicketOverviewCapabilities
+    {
+        public bool TicketAndServiceRequestsEnabled { get; set; } = true;
+    }
+}

FasdCockpitCommunication/FasdCockpitCommunicationWeb.cs

@@ -1147,7 +1147,7 @@ namespace C4IT.FASD.Cockpit.Communication
 
         #region Ticketübersicht
 
-        public override async Task<Dictionary<string, int>> GetTicketOverviewCounts(IEnumerable<string> keys, bool useRoleScope)
+        public override async Task<cF4sdTicketOverviewCountsResult> GetTicketOverviewCounts(IEnumerable<string> keys, bool useRoleScope)
         {
             var CM = MethodBase.GetCurrentMethod();
             LogMethodBegin(CM);
@@ -1182,13 +1182,13 @@ namespace C4IT.FASD.Cockpit.Communication
                         await CheckConnectionStatus.Invoke();
 
                     LogEntry($"Error on requesting ticket overview counts ({scope}). Status: {result.Status}", LogLevels.Warning);
-                    return new Dictionary<string, int>(StringComparer.OrdinalIgnoreCase);
+                    return new cF4sdTicketOverviewCountsResult();
                 }
 
                 if (Debug_apiValues) SaveApiResultValueJson("TicketOverview.GetCounts", result.Result, url);
 
                 var response = JsonConvert.DeserializeObject<TicketOverviewCountsResponse>(result.Result);
-                return response?.ToDictionary(normalizedKeys) ?? new Dictionary<string, int>(StringComparer.OrdinalIgnoreCase);
+                return response?.ToResult(normalizedKeys) ?? new cF4sdTicketOverviewCountsResult();
             }
             catch (Exception E)
             {
@@ -1204,7 +1204,7 @@ namespace C4IT.FASD.Cockpit.Communication
                 LogMethodEnd(CM);
             }
 
-            return new Dictionary<string, int>(StringComparer.OrdinalIgnoreCase);
+            return new cF4sdTicketOverviewCountsResult();
         }
 
         public override async Task<List<cF4sdApiSearchResultRelation>> GetTicketOverviewRelations(string key, bool useRoleScope, int count)
@@ -1515,6 +1515,12 @@ namespace C4IT.FASD.Cockpit.Communication
             return output;
         }
         public override async Task<bool> Matrix42TicketFinalization(cApiM42Ticket ticketData)
+        {
+            var result = await FinalizeTicketAsync(ticketData);
+            return result?.Success == true;
+        }
+
+        public override async Task<cTicketFinalizationResult> FinalizeTicketAsync(cApiM42Ticket ticketData)
         {
             var CM = MethodBase.GetCurrentMethod();
             LogMethodBegin(CM);
@@ -1522,7 +1528,6 @@ namespace C4IT.FASD.Cockpit.Communication
             var apiError = 0;
             var timeStart = DateTime.UtcNow;
 
-            bool output = false;
             try
             {
                 var http = GetHttpHelper(true);
@@ -1532,7 +1537,7 @@ namespace C4IT.FASD.Cockpit.Communication
                 var result = await http.PostJsonAsync(url, payload, 20000, CancellationToken.None);
 
                 if (result.IsOk)
-                    return true;
+                    return ParseTicketFinalizationResult(result.Result, ticketData?.Ticket);
                 else
                     apiError = (int)result.Status;
             }
@@ -1547,7 +1552,102 @@ namespace C4IT.FASD.Cockpit.Communication
                 LogMethodEnd(CM);
             }
 
-            return output;
+            return new cTicketFinalizationResult { Success = false };
+        }
+
+        internal static cTicketFinalizationResult ParseTicketFinalizationResult(string response, Guid? fallbackTicketId)
+        {
+            if (fallbackTicketId == Guid.Empty)
+                fallbackTicketId = null;
+
+            if (!string.IsNullOrWhiteSpace(response))
+            {
+                try
+                {
+                    var token = JToken.Parse(response);
+                    if (token.Type == JTokenType.Object)
+                    {
+                        var result = token.ToObject<cTicketFinalizationResult>();
+                        if (result != null)
+                        {
+                            if (result.Success && (!result.TicketId.HasValue || result.TicketId.Value == Guid.Empty))
+                                result.TicketId = fallbackTicketId;
+
+                            return result;
+                        }
+                    }
+                    else if (token.Type == JTokenType.String &&
+                        Guid.TryParse(token.Value<string>(), out var createdTicketId))
+                    {
+                        return new cTicketFinalizationResult
+                        {
+                            Success = true,
+                            TicketId = createdTicketId
+                        };
+                    }
+                }
+                catch (JsonException)
+                {
+                    if (Guid.TryParse(response.Trim().Trim('"'), out var createdTicketId))
+                    {
+                        return new cTicketFinalizationResult
+                        {
+                            Success = true,
+                            TicketId = createdTicketId
+                        };
+                    }
+                }
+            }
+
+            // Older providers returned an empty JSON value for successful updates.
+            return new cTicketFinalizationResult
+            {
+                Success = true,
+                TicketId = fallbackTicketId
+            };
+        }
+
+        public override async Task<cTicketExternalLinkResult> GetTicketExternalLinkAsync(Guid ticketId, enumTicketExternalOpenMode mode)
+        {
+            var CM = MethodBase.GetCurrentMethod();
+            LogMethodBegin(CM);
+
+            var apiError = 0;
+            var timeStart = DateTime.UtcNow;
+
+            try
+            {
+                if (ticketId == Guid.Empty || mode == enumTicketExternalOpenMode.None)
+                    return new cTicketExternalLinkResult { Success = false, Mode = enumTicketExternalOpenMode.None };
+
+                var http = GetHttpHelper(true);
+                var url = $"api/Ticketing/GetExternalLink?ticketId={ticketId:D}&mode={Uri.EscapeDataString(mode.ToString())}";
+                var result = await http.GetHttpJson(url, 20000, CancellationToken.None);
+
+                if (result.IsOk)
+                {
+                    return JsonConvert.DeserializeObject<cTicketExternalLinkResult>(result.Result)
+                        ?? new cTicketExternalLinkResult { Success = false, Mode = enumTicketExternalOpenMode.None };
+                }
+
+                apiError = (int)result.Status;
+            }
+            catch (Exception E)
+            {
+                apiError = E.HResult;
+                LogException(E);
+            }
+            finally
+            {
+                if (Debug_apiTiming) SaveApiTimingEntry("Ticketing-GetExternalLink", timeStart, apiError);
+                LogMethodEnd(CM);
+            }
+
+            return new cTicketExternalLinkResult
+            {
+                Success = false,
+                Mode = enumTicketExternalOpenMode.None
+            };
         }
 
         public override async Task<bool> GetAgentApiAccessInfo()

FasdCockpitCommunication/TicketOverview/TicketOverviewCountsResponse.cs

@@ -1,6 +1,7 @@
 using System;
 using System.Collections.Generic;
 
+using C4IT.FASD.Cockpit.Communication;
 using Newtonsoft.Json;
 
 namespace FasdCockpitCommunication.TicketOverview
@@ -10,7 +11,10 @@ namespace FasdCockpitCommunication.TicketOverview
         [JsonProperty("counts")]
         public Dictionary<string, int> Counts { get; set; } = new Dictionary<string, int>(StringComparer.OrdinalIgnoreCase);
 
-        public Dictionary<string, int> ToDictionary(IEnumerable<string> expectedKeys)
+        [JsonProperty("capabilities")]
+        public TicketOverviewCapabilitiesResponse Capabilities { get; set; } = new TicketOverviewCapabilitiesResponse();
+
+        public cF4sdTicketOverviewCountsResult ToResult(IEnumerable<string> expectedKeys)
         {
             var comparer = StringComparer.OrdinalIgnoreCase;
             var output = new Dictionary<string, int>(comparer);
@@ -28,7 +32,7 @@ namespace FasdCockpitCommunication.TicketOverview
                         output[key] = 0;
                 }
 
-                return output;
+                return CreateResult(output);
             }
 
             if (Counts != null)
@@ -42,7 +46,25 @@ namespace FasdCockpitCommunication.TicketOverview
                 }
             }
 
-            return output;
+            return CreateResult(output);
+        }
+
+        private cF4sdTicketOverviewCountsResult CreateResult(Dictionary<string, int> counts)
+        {
+            return new cF4sdTicketOverviewCountsResult
+            {
+                Counts = counts,
+                Capabilities = new cF4sdTicketOverviewCapabilities
+                {
+                    TicketAndServiceRequestsEnabled = Capabilities?.TicketAndServiceRequestsEnabled ?? true
+                }
+            };
         }
     }
+
+    internal sealed class TicketOverviewCapabilitiesResponse
+    {
+        [JsonProperty("ticketAndServiceRequestsEnabled")]
+        public bool TicketAndServiceRequestsEnabled { get; set; } = true;
+    }
 }

FasdCockpitCommunicationDemo/Config/F4SD-Global-Configuration.xml

@@ -12,12 +12,31 @@
   <TicketConfiguration>
     <DisableAutomaticTimeTracking Policy="Mandatory" Value="true" />
     <CompletitionPolicy Policy="Mandatory" Value="IfRequired" />
+    <UseSimplifiedCaseCompletionDialog Policy="Mandatory" Value="false" />
+    <SimplifiedCaseCompletionTicketOpenMode Policy="Default" Value="Preview" />
     <NotesMandatory Policy="Mandatory" Value="true" />
     <ShowOverview Policy="Mandatory" Value="true" />
-    <OpenActivitiesExternally Policy="Mandatory" Value="false">
-      <OpenActivityOverride ActivityType="SPSActivityTypeTicket" Value="false" />
-      <OpenActivityOverride ActivityType="SPSActivityTypeServiceRequest" Value="true" />
-    </OpenActivitiesExternally>
+    <TicketProcessing Policy="Mandatory" Value="both">
+      <TicketTypeProcessing Type="Ticket" Value="intern" />
+      <TicketTypeProcessing Type="UnclassifiedTicket" Value="intern" />
+      <TicketTypeProcessing Type="Incident" Value="intern" />
+    </TicketProcessing>
+    <TicketFilters>
+      <Filter Provider="Matrix42" Field="Queue" Enabled="false" Match="include" EmptyHandling="include">
+        <Value ID="2a7e8099-3d57-f011-1988-00155d320605" Name="HR" />
+        <Value ID="2a7a8099-3d47-f011-1988-00155d320505" Name="FM" />
+      </Filter>
+      <Filter Field="AssignmentGroup" Enabled="false" Match="include" EmptyHandling="exclude">
+        <Value ID="0a76de08-136c-764a-b410-5610e8076712" Name="HR Service Desk Agent" />
+        <Value ID="0b76de08-8668-a026-b410-5610e8076f95" Name="HR-Manager" />
+        <Value ID="0a76de08-d589-4c94-b410-5610e8076919" Name="HR-Spezialist" />
+        <Value ID="e87dde08-235c-04e5-b410-562b64035575" Name="Facility-Koordinator" />
+      </Filter>
+      <Filter Provider="Matrix42" Field="Workspace" Enabled="false" Match="include" EmptyHandling="exclude">
+        <Value ID="1676de08-27f3-550c-b410-5610e807aa02" Name="HR Service Management" />
+        <Value ID="ed7dde08-199e-c27b-b410-562b64037aa1" Name="Gebäudemanagement" />
+      </Filter>
+    </TicketFilters>
     <OverviewPollingPersonal Policy="Mandatory" Value="10" />
     <OverviewPollingRole Policy="Mandatory" Value="5" />
   </TicketConfiguration>

FasdCockpitCommunicationDemo/F4SDCockpitCommunicationDemo.cs

@@ -268,7 +268,7 @@ namespace C4IT.FASD.Cockpit.Communication
             return ticket;
         }
 
-        public override Task<Dictionary<string, int>> GetTicketOverviewCounts(IEnumerable<string> keys, bool useRoleScope)
+        public override Task<cF4sdTicketOverviewCountsResult> GetTicketOverviewCounts(IEnumerable<string> keys, bool useRoleScope)
         {
             var scopeKey = useRoleScope ? "Role" : "Personal";
             var comparer = StringComparer.OrdinalIgnoreCase;
@@ -299,7 +299,10 @@ namespace C4IT.FASD.Cockpit.Communication
                 }
             }
 
-            return Task.FromResult(result);
+            return Task.FromResult(new cF4sdTicketOverviewCountsResult
+            {
+                Counts = result
+            });
         }
 
         public override async Task<List<cF4sdApiSearchResultRelation>> GetTicketOverviewRelations(string key, bool useRoleScope, int count)

FasdCockpitCommunicationDemo/MockupTicketOverview/TicketOverviewGeneratedTickets.json

@@ -308,6 +308,58 @@
     }
   ],
   "Tickets": [
+    {
+      "TicketId": "8f3ef61d-6f59-44ee-ae2e-38e7dd9d6f61",
+      "UserId": "a2164ecd-791f-482c-bea3-f089f14bec8a",
+      "TileKey": "ServiceRequestsNew",
+      "UseRoleScope": false,
+      "ActivityType": "SPSActivityTypeServiceRequest",
+      "DisplayName": "SRQ00001",
+      "Summary": "Neue Software fuer den Arbeitsplatz bereitstellen",
+      "StatusId": "New",
+      "UserDisplayName": "Busch, Andrea",
+      "UserAccount": "AB014",
+      "UserDomain": "CONTOSO"
+    },
+    {
+      "TicketId": "8f3ef61d-6f59-44ee-ae2e-38e7dd9d6f61",
+      "UserId": "a2164ecd-791f-482c-bea3-f089f14bec8a",
+      "TileKey": "ServiceRequestsActive",
+      "UseRoleScope": false,
+      "ActivityType": "SPSActivityTypeServiceRequest",
+      "DisplayName": "SRQ00001",
+      "Summary": "Neue Software fuer den Arbeitsplatz bereitstellen",
+      "StatusId": "InProgress",
+      "UserDisplayName": "Busch, Andrea",
+      "UserAccount": "AB014",
+      "UserDomain": "CONTOSO"
+    },
+    {
+      "TicketId": "8f3ef61d-6f59-44ee-ae2e-38e7dd9d6f61",
+      "UserId": "a2164ecd-791f-482c-bea3-f089f14bec8a",
+      "TileKey": "ServiceRequestsCritical",
+      "UseRoleScope": false,
+      "ActivityType": "SPSActivityTypeServiceRequest",
+      "DisplayName": "SRQ00001",
+      "Summary": "Neue Software fuer den Arbeitsplatz bereitstellen",
+      "StatusId": "InProgress",
+      "UserDisplayName": "Busch, Andrea",
+      "UserAccount": "AB014",
+      "UserDomain": "CONTOSO"
+    },
+    {
+      "TicketId": "8f3ef61d-6f59-44ee-ae2e-38e7dd9d6f61",
+      "UserId": "a2164ecd-791f-482c-bea3-f089f14bec8a",
+      "TileKey": "ServiceRequestsNewInfo",
+      "UseRoleScope": false,
+      "ActivityType": "SPSActivityTypeServiceRequest",
+      "DisplayName": "SRQ00001",
+      "Summary": "Neue Software fuer den Arbeitsplatz bereitstellen",
+      "StatusId": "OnHold",
+      "UserDisplayName": "Busch, Andrea",
+      "UserAccount": "AB014",
+      "UserDomain": "CONTOSO"
+    },
     {
       "TicketId": "7e852bb9-420b-4caa-b79a-9178d793fc06",
       "UserId": "a2c35ad1-7cc7-4b2b-9aa5-d03fdaecd155",

FasdDesktopUi/App.xaml.cs

@@ -4,10 +4,14 @@ using C4IT.FASD.Security;
 using C4IT.Graphics;
 using C4IT.Logging;
 using C4IT.MultiLanguage;
+using C4IT.XML;
+using F4SD.ActionConnector.Bus;
+using F4SD.ActionConnector.Models;
 using FasdDesktopUi.Basics;
 using FasdDesktopUi.Basics.Helper;
 using FasdDesktopUi.Basics.Models;
 using FasdDesktopUi.Basics.Services.Models;
+using FasdDesktopUi.Basics.UiActions.NativeActions;
 using FasdDesktopUi.Pages.CustomMessageBox;
 using FasdDesktopUi.Pages.PhoneSettingsPage;
 using FasdDesktopUi.Pages.SearchPage;
@@ -46,6 +50,8 @@ namespace FasdDesktopUi
 
         #endregion
 
+        private ActionBus _actionBus;
+
         private async void Application_Startup(object sender, StartupEventArgs e)
         {
             var CM = MethodBase.GetCurrentMethod();
@@ -127,7 +133,24 @@ namespace FasdDesktopUi
 
                 InitializeNotifyIcon();
 
-                //CustomMessageBox.ShowCustomContent("Close case", enumHealthCardStateLevel.None, null, true, new CloseCaseDialogWithTicket());
+                try
+                {
+                    //_actionBus = new ActionBus(new ActionBusOptions()
+                    //{
+                    //    ConfigRootElement = cXmlParser.OpenXmlDocument(new List<cXmlFileLocation>() { new cXmlFileLocation()
+                    //    {
+                    //        LocationType = cXmlFileLocation.enumXmlLocationType.StringContent,
+                    //        StringContent = string.Empty
+                    //    } }, out cXmlParser parser, ExternalCommunicationConfiguration.ConfigRootElement),
+                    //    Parser = parser,
+                    //    QuickActionExecutor = QuickActionExecutor.RunAction
+                    //});
+                    //_actionBus.Start();
+                }
+                catch (Exception ex)
+                {
+                    LogException(ex);
+                }
 
                 await cAppStartUp.StartAsync(e.Args);
                 notifyIcon.Visible = true;
@@ -491,7 +514,7 @@ namespace FasdDesktopUi
             }
         }
 
-#endregion
+        #endregion
 
         private async void Application_Exit(object sender, ExitEventArgs e)
         {
@@ -545,6 +568,8 @@ namespace FasdDesktopUi
             }
             catch { }
 
+            _actionBus?.Stop();
+
             if (closeUserSessionTask is ConfiguredTaskAwaitable _t)
                 await _t;
         }

FasdDesktopUi/Basics/Helper/RichTextBoxHelper.cs

@@ -1,18 +1,11 @@
 using System;
-using System.Collections;
-using System.Collections.Generic;
-using System.ComponentModel;
 using System.IO;
 using System.Linq;
-using System.Reflection;
 using System.Text;
 using System.Windows;
-using System.Windows.Controls;
 using System.Windows.Documents;
 using System.Windows.Media.Imaging;
-using System.Windows.Shapes;
 using static C4IT.Logging.cLogManager;
-using static System.Net.Mime.MediaTypeNames;
 
 namespace FasdDesktopUi.Basics.Helper
 {
@@ -20,7 +13,7 @@ namespace FasdDesktopUi.Basics.Helper
     {
         #region Unicode
 
-        public static void TraverseBlockAsUnicode(BlockCollection blocks, StringBuilder stringBuilder, bool isBlockFromList = false)
+        public static void TraverseBlockAsUnicode(BlockCollection blocks, StringBuilder stringBuilder)
         {
             try
             {
@@ -54,15 +47,11 @@ namespace FasdDesktopUi.Basics.Helper
 
         private static void TraverseParagraphAsUnicode(Paragraph paragraph, StringBuilder stringBuilder)
         {
-
             try
             {
-                foreach (var inline in paragraph.Inlines)
+                foreach (Run run in paragraph.Inlines.OfType<Run>())
                 {
-                    if (inline is Run run)
-                    {
-                        stringBuilder.Append(run.Text);
-                    }
+                    stringBuilder.Append(run.Text);
                 }
             }
             catch (Exception E)
@@ -73,32 +62,24 @@ namespace FasdDesktopUi.Basics.Helper
 
         private static void TraverseListAsUnicode(List list, StringBuilder stringBuilder)
         {
-
             try
             {
-
                 if (list.MarkerStyle == TextMarkerStyle.Decimal)
                 {
-
                     for (int i = 0; i < list.ListItems.Count; i++)
                     {
-
                         stringBuilder.Append(i + 1 + ". ");
-                        TraverseBlockAsUnicode(list.ListItems.ElementAt(i).Blocks, stringBuilder, true);
-
+                        TraverseBlockAsUnicode(list.ListItems.ElementAt(i).Blocks, stringBuilder);
                     }
                 }
                 else
                 {
                     foreach (var item in list.ListItems)
                     {
-
                         stringBuilder.Append("- ");
-                        TraverseBlockAsUnicode(item.Blocks, stringBuilder, true);
-
+                        TraverseBlockAsUnicode(item.Blocks, stringBuilder);
                     }
                 }
-
             }
             catch (Exception E)
             {
@@ -108,18 +89,14 @@ namespace FasdDesktopUi.Basics.Helper
 
         private static void TraverseImageAsUnicode(System.Windows.Controls.Image image, StringBuilder stringBuilder)
         {
-
-
             try
             {
-                stringBuilder.Append("[Image]");
+                stringBuilder.Append($"[Image:\"{image.Name}\"]");
             }
             catch (Exception E)
             {
                 LogException(E);
             }
-
-
         }
 
         #endregion
@@ -151,12 +128,7 @@ namespace FasdDesktopUi.Basics.Helper
                     else if (block is BlockUIContainer container)
                     {
                         if (container.Child is System.Windows.Controls.Image image)
-                        {
-
                             TraverseImageAsHtml(image, stringBuilder);
-
-                        }
-
                     }
                 }
             }
@@ -223,7 +195,6 @@ namespace FasdDesktopUi.Basics.Helper
 
             try
             {
-
                 byte[] arr;
                 using (MemoryStream ms = new MemoryStream())
                 {
@@ -242,7 +213,6 @@ namespace FasdDesktopUi.Basics.Helper
             {
                 LogException(E);
             }
-
         }
 
         public static void TraverseRunAsHtml(Run run, StringBuilder stringBuilder)

FasdDesktopUi/Basics/Helper/TicketDeepLinkHelper.cs

@@ -1,8 +1,10 @@
 using System;
 using System.Collections.Generic;
 using System.Linq;
+using System.Threading.Tasks;
 
 using C4IT.FASD.Base;
+using C4IT.FASD.Cockpit.Communication;
 using C4IT.Logging;
 
 using FasdDesktopUi.Basics;
@@ -13,7 +15,36 @@ namespace FasdDesktopUi.Basics.Helper
 {
     internal static class TicketExternalLinkHelper
     {
-        internal static bool TryOpenTicketRelationExternally(cF4sdApiSearchResultRelation relation)
+        private const string DefaultTicketActivityType = "SPSActivityTypeTicket";
+
+        internal static async Task<bool> TryOpenFinalizedTicketExternallyAsync(Guid ticketId, enumTicketExternalOpenMode mode)
+        {
+            try
+            {
+                if (ticketId == Guid.Empty || mode == enumTicketExternalOpenMode.None)
+                    return false;
+
+                var linkResult = await cFasdCockpitCommunicationBase.Instance.GetTicketExternalLinkAsync(ticketId, mode);
+                if (linkResult?.Success != true ||
+                    !Uri.TryCreate(linkResult.Url, UriKind.Absolute, out var ticketUri) ||
+                    (ticketUri.Scheme != Uri.UriSchemeHttp && ticketUri.Scheme != Uri.UriSchemeHttps))
+                {
+                    LogEntry($"Could not resolve an external link for ticket '{ticketId:D}'.", LogLevels.Warning);
+                    return false;
+                }
+
+                new cBrowsers().Start("default", ticketUri.AbsoluteUri);
+                return true;
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+
+            return false;
+        }
+
+        internal static bool TryOpenTicketRelationExternally(cF4sdApiSearchResultRelation relation, bool forceExternal = false)
         {
             try
             {
@@ -25,15 +56,21 @@ namespace FasdDesktopUi.Basics.Helper
                 var processing = ShouldOpenExternally(ticketType);
 
                 // check if we have a valid user id in the id list => if not we could open this ticket only extern.
-                var hasUser = relation.Identities.Any(e => (e.Class == enumFasdInformationClass.User && e.Id != null && e.Id != Guid.Empty));
-                if (!hasUser)
+                var hasUser = HasValidUserIdentity(relation);
+                if (forceExternal || !hasUser)
                     processing = enumTicketProcessing.Extern;
 
                 if (processing == enumTicketProcessing.Intern)
                     return false;
 
-                if (relation?.Infos?.TryGetValue("TicketLink", out var ticketLink) == true && !string.IsNullOrWhiteSpace(ticketLink))
-                    new cBrowsers().Start("default", ticketLink);
+                var m42Server = cCockpitConfiguration.Instance?.m42ServerConfiguration?.Server;
+                if (!TryGetTicketLink(relation, m42Server, out var ticketLink))
+                {
+                    LogEntry($"Could not resolve an external Matrix42 link for ticket '{relation.DisplayName ?? relation.Name}'.", LogLevels.Warning);
+                    return false;
+                }
+
+                new cBrowsers().Start("default", ticketLink);
 
                 return processing == enumTicketProcessing.Extern;
             }
@@ -45,6 +82,73 @@ namespace FasdDesktopUi.Basics.Helper
             return false;
         }
 
+        internal static bool HasValidUserIdentity(cF4sdApiSearchResultRelation relation)
+        {
+            return relation?.Identities?.Any(identity =>
+                identity.Class == enumFasdInformationClass.User && identity.Id != Guid.Empty) == true;
+        }
+
+        internal static bool TryGetTicketLink(cF4sdApiSearchResultRelation relation, string m42Server, out string ticketLink)
+        {
+            ticketLink = null;
+            if (relation == null || relation.Type != enumF4sdSearchResultClass.Ticket)
+                return false;
+
+            if (TryGetConfiguredLink(relation, "TicketLink", out ticketLink) ||
+                TryGetConfiguredLink(relation, "DirectLinkPreview", out ticketLink))
+            {
+                return true;
+            }
+
+            if (relation.id == Guid.Empty || string.IsNullOrWhiteSpace(m42Server))
+                return false;
+
+            var server = m42Server.Trim();
+            if (!server.Contains("://"))
+                server = $"https://{server}";
+
+            if (!Uri.TryCreate(server, UriKind.Absolute, out var serverUri) ||
+                (serverUri.Scheme != Uri.UriSchemeHttp && serverUri.Scheme != Uri.UriSchemeHttps))
+            {
+                return false;
+            }
+
+            var activityType = GetActivityType(relation);
+            var encodedActivityType = Uri.EscapeDataString(activityType);
+            ticketLink = $"{serverUri.Scheme}://{serverUri.Authority}/wm/app-ServiceDesk/notSet/preview-object/{encodedActivityType}/{relation.id:D}/0/";
+            return true;
+        }
+
+        private static bool TryGetConfiguredLink(cF4sdApiSearchResultRelation relation, string key, out string ticketLink)
+        {
+            ticketLink = null;
+            if (relation?.Infos?.TryGetValue(key, out var configuredLink) != true || string.IsNullOrWhiteSpace(configuredLink))
+                return false;
+
+            ticketLink = configuredLink;
+            return true;
+        }
+
+        private static string GetActivityType(cF4sdApiSearchResultRelation relation)
+        {
+            if (relation?.Infos?.TryGetValue("ActivityType", out var activityType) == true && !string.IsNullOrWhiteSpace(activityType))
+                return activityType.Trim();
+
+            if (relation?.Infos?.TryGetValue("TicketType", out var ticketTypeValue) == true &&
+                Enum.TryParse(ticketTypeValue, true, out enumTicketType ticketType))
+            {
+                switch (ticketType)
+                {
+                    case enumTicketType.Incident:
+                        return "SPSActivityTypeIncident";
+                    case enumTicketType.ServiceRequest:
+                        return "SPSActivityTypeServiceRequest";
+                }
+            }
+
+            return DefaultTicketActivityType;
+        }
+
         private static enumTicketType GetTicketType(cF4sdApiSearchResultRelation relation)
         {
             if (relation?.Infos != null && relation.Infos.TryGetValue("TicketType", out var ticketTypeValue))

FasdDesktopUi/Basics/Models/NamedParameterEntry.cs

@@ -1,13 +1,15 @@
-using System;
-using System.Collections.Generic;
-using System.Windows;
-
-using C4IT.F4SD.DisplayFormatting;
+using C4IT.F4SD.DisplayFormatting;
 using C4IT.F4SD.SupportCaseProtocoll.Models;
 using C4IT.FASD.Base;
-
 using FasdCockpitBase;
+using FasdDesktopUi.Basics.Helper;
 using FasdDesktopUi.Basics.Services.ProtocollService;
+using FasdDesktopUi.Basics.Services.SupportCase.Processors;
+using System;
+using System.Collections.Generic;
+using System.Text;
+using System.Windows;
+using System.Windows.Media.Imaging;
 using static C4IT.Logging.cLogManager;
 
 namespace FasdDesktopUi.Basics.Models
@@ -193,6 +195,33 @@ namespace FasdDesktopUi.Basics.Models
         }
     }
 
+    public class cNamedParameterEntryCaseNotes : cNamedParameterEntryBase
+    {
+        private readonly bool _getHtmlAsDefaultValue;
+
+        public cNamedParameterEntryCaseNotes(cSupportCaseDataProvider dataProvider, bool getHtmlAsDefaultValue) : base(dataProvider)
+        {
+            _getHtmlAsDefaultValue = getHtmlAsDefaultValue;
+        }
+
+        public override string GetValue()
+        {
+            if (_getHtmlAsDefaultValue)
+                return GetHtmlValue();
+
+            StringBuilder caseNotesStringBuilder = new StringBuilder();
+            cRichTextBoxHelper.TraverseBlockAsUnicode(dataProvider.CaseNotes.Blocks, caseNotesStringBuilder);
+            return caseNotesStringBuilder.ToString();
+        }
+
+        public override string GetHtmlValue()
+        {
+            StringBuilder caseNotesHtmlStringBuilder = new StringBuilder();
+            cRichTextBoxHelper.TraverseBlockAsHtml(dataProvider.CaseNotes.Blocks, caseNotesHtmlStringBuilder);
+            return caseNotesHtmlStringBuilder.ToString();
+        }
+    }
+
     public class cNamedParameterList : Dictionary<string, cNamedParameterEntryBase>
     {
         public cNamedParameterList()
@@ -204,8 +233,11 @@ namespace FasdDesktopUi.Basics.Models
         {
             try
             {
-                Add("F4SD_QuickActionProtocolLast", new cNamedParameterEntryQuickActionResult(dataProvider));
-                Add("F4SD_QuickActionProtocol", new cNamedParameterEntryQuickActionResultProtocol(dataProvider));
+                Add(SupportCaseProcessor.QuickActionProtocolLastNamedParameterName, new cNamedParameterEntryQuickActionResult(dataProvider));
+                Add(SupportCaseProcessor.QuickActionProtocolNamedParameterName, new cNamedParameterEntryQuickActionResultProtocol(dataProvider));
+
+                Add(SupportCaseProcessor.CaseNotesNamedParameterName, new cNamedParameterEntryCaseNotes(dataProvider, false));
+                Add(SupportCaseProcessor.CaseNotesHtmlNamedParameterName, new cNamedParameterEntryCaseNotes(dataProvider, true));
             }
             catch (Exception E)
             {

FasdDesktopUi/Basics/Models/QuickActionCopyData.cs

@@ -1,9 +1,6 @@
-using FasdDesktopUi.Basics.UserControls;
+using FasdDesktopUi.Basics.Models.QuickActionOutput;
 using System;
 using System.Collections.Generic;
-using System.Linq;
-using System.Text;
-using System.Threading.Tasks;
 
 namespace FasdDesktopUi.Basics.Models
 {
@@ -13,7 +10,7 @@ namespace FasdDesktopUi.Basics.Models
         public string Name { get; set; }
         public string AffectedDeviceName { get; set; }
         public bool WasRunningOnAffectedDevice { get; set; }
-        public QuickActionStatusMonitor.cQuickActionOutput QuickActionOutput { get; set; }
-        public List<QuickActionStatusMonitor.cQuickActionMeasureValue> MeasureValues { get; set; }
+        public cQuickActionOutput QuickActionOutput { get; set; }
+        public List<cQuickActionMeasureValue> MeasureValues { get; set; }
     }
 }

FasdDesktopUi/Basics/Models/QuickActionOutput/cQuickActionMeasureValue.cs

@@ -0,0 +1,39 @@
+using C4IT.F4SD.DisplayFormatting;
+using C4IT.FASD.Base;
+using C4IT.MultiLanguage;
+
+namespace FasdDesktopUi.Basics.Models.QuickActionOutput
+{
+
+    public class cQuickActionMeasureValue
+    {
+        public int Id { get; set; }
+        public cMultiLanguageDictionary Names { get; set; }
+        public object Value { get; set; }
+        public object PostValue { get; set; }
+
+        public object Difference
+        {
+            get
+            {
+                switch (Display)
+                {
+                    case RawValueType.INTEGER:
+                    case RawValueType.PERCENT:
+                    case RawValueType.PERCENT100:
+                    case RawValueType.PERCENT1000:
+                    case RawValueType.BYTES:
+                        var valueDouble = cF4SDHealthCardRawData.GetDouble(Value);
+                        var postValueDouble = cF4SDHealthCardRawData.GetDouble(PostValue);
+
+                        if (valueDouble != null && postValueDouble != null)
+                            return postValueDouble - valueDouble;
+                        break;
+                }
+                return null;
+            }
+        }
+
+        public RawValueType Display { get; set; }
+    }
+}

FasdDesktopUi/Basics/Models/QuickActionOutput/cQuickActionOutput.cs

@@ -0,0 +1,137 @@
+using C4IT.F4SD.DisplayFormatting;
+using C4IT.FASD.Base;
+using Newtonsoft.Json.Linq;
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using static C4IT.Logging.cLogManager;
+
+namespace FasdDesktopUi.Basics.Models.QuickActionOutput
+{
+    public abstract class cQuickActionOutput
+    {
+        protected const string veiledText = "********";
+
+        protected readonly IRawValueFormatter _rawValueFormatter = new RawValueFormatter();
+
+        public cQuickActionOutput(cF4sdQuickActionRevision.cOutput scriptOutput)
+        {
+            _rawValueFormatter.SetDefaultCulture(cFasdCockpitConfig.Instance.SelectedCulture);
+            _rawValueFormatter.SetDefaultTimeZone(TimeZoneInfo.Local);
+            ErrorCode = scriptOutput.ErrorCode;
+            ErrorDescription = scriptOutput.ErrorDescription;
+            ResultCode = scriptOutput.ResultCode.GetValueOrDefault();
+            IsError = HasError(scriptOutput);
+        }
+
+        public cSupportCaseDataProvider DataProvider { get; private set; }
+        public enumQuickActionSuccess? ResultCode { get; set; }
+        public int? ErrorCode { get; set; }
+        public string ErrorDescription { get; set; }
+
+        public bool IsError { get; private set; }
+
+        internal static KeyValuePair<string, RawValueType> GetDisplayType(dynamic columnTypeObject)
+        {
+            var output = new KeyValuePair<string, RawValueType>();
+
+            try
+            {
+                var columnType = columnTypeObject.ToObject<dynamic>();
+                string name = string.Empty;
+                RawValueType type = RawValueType.STRING;
+
+
+                if (columnType.Name != null)
+                    if (columnType.Name is Newtonsoft.Json.Linq.JValue nameJValue)
+                        name = nameJValue.Value.ToString();
+
+                if (columnType.Type != null)
+                    if (columnType.Type is Newtonsoft.Json.Linq.JValue typeJValue)
+                        if (Enum.TryParse(typeJValue.Value.ToString(), out RawValueType typeJValueType))
+                            type = typeJValueType;
+
+                output = new KeyValuePair<string, RawValueType>(name, type);
+
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+            }
+
+            return output;
+        }
+
+        public static cQuickActionOutput GetQuickActionOutput(cF4sdQuickActionRevision.cOutput scriptOutput, cSupportCaseDataProvider dataProvider)
+        {
+            if (scriptOutput == null)
+                return null;
+
+            try
+            {
+                if (scriptOutput?.Values == null)
+                {
+                    var output = new cQuickActionOutputSingle(scriptOutput) { DataProvider = dataProvider };
+                    return output;
+                }
+                else if (scriptOutput.Values is JArray scriptValueJArray)
+                {
+                    var scriptValues = scriptValueJArray.ToObject<List<dynamic>>();
+                    if (scriptValues != null && scriptValues.Count > 0)
+                    {
+                        var output = new cQuickActionOutputList(scriptOutput) { DataProvider = dataProvider };
+
+                        foreach (var scriptValue in scriptValues)
+                        {
+                            if (scriptValue is JObject scriptValueJObject)
+                            {
+                                try
+                                {
+                                    var scriptValueHelperDictionary = scriptValueJObject.ToObject<Dictionary<string, object>>();
+                                    output.Values.Add(scriptValueHelperDictionary.ToList());
+                                }
+                                catch (Exception E)
+                                {
+                                    LogException(E);
+                                }
+                            }
+                        }
+
+                        return output;
+                    }
+                }
+                else if (scriptOutput.Values is JObject scriptValueJObject)
+                {
+                    try
+                    {
+                        var output = new cQuickActionOutputObject(scriptOutput) { DataProvider = dataProvider };
+                        return output;
+                    }
+                    catch (Exception E)
+                    {
+                        LogException(E);
+                    }
+                }
+                else
+                {
+                    return new cQuickActionOutputSingle(scriptOutput) { DataProvider = dataProvider };
+                }
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+            }
+
+            return null;
+        }
+
+        public static bool HasError(cF4sdQuickActionRevision.cOutput quickActionOutput)
+        {
+            if ((quickActionOutput?.ResultCode == null || quickActionOutput?.ResultCode == enumQuickActionSuccess.finished || quickActionOutput?.ResultCode == enumQuickActionSuccess.successfull)
+                && (quickActionOutput?.ErrorCode == null || quickActionOutput?.ErrorCode == 0)
+                && string.IsNullOrEmpty(quickActionOutput?.ErrorDescription))
+                return false;
+            return true;
+        }
+    }
+}

FasdDesktopUi/Basics/Models/QuickActionOutput/cQuickActionOutputList.cs

@@ -0,0 +1,101 @@
+using C4IT.F4SD.DisplayFormatting;
+using C4IT.FASD.Base;
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using static C4IT.Logging.cLogManager;
+
+namespace FasdDesktopUi.Basics.Models.QuickActionOutput
+{
+    public class cQuickActionOutputList : cQuickActionOutput
+    {
+        public cQuickActionOutputList(cF4sdQuickActionRevision.cOutput scriptOutput) : base(scriptOutput)
+        {
+            InstantiateDisplayTypes(scriptOutput);
+        }
+
+        public Dictionary<string, RawValueType> DisplayTypes { get; set; } = new Dictionary<string, RawValueType>();
+        public List<List<KeyValuePair<string, object>>> Values { get; set; } = new List<List<KeyValuePair<string, object>>>();
+
+        private void InstantiateDisplayTypes(cF4sdQuickActionRevision.cOutput scriptOutput)
+        {
+            try
+            {
+                if (scriptOutput.ColumnTypes is Newtonsoft.Json.Linq.JArray columnTypeJArray)
+                {
+                    var columnTypes = columnTypeJArray.ToObject<List<dynamic>>();
+                    if (columnTypes != null && columnTypes.Count > 0)
+                    {
+                        foreach (var columnTypeObject in columnTypes)
+                        {
+                            var displayType = GetDisplayType(columnTypeObject);
+                            DisplayTypes[displayType.Key] = displayType.Value;
+                        }
+                    }
+                }
+                else if (scriptOutput.ColumnTypes is Newtonsoft.Json.Linq.JObject columnTypeJObject)
+                {
+                    try
+                    {
+                        var displayType = GetDisplayType(columnTypeJObject);
+
+                        DisplayTypes[displayType.Key] = displayType.Value;
+                    }
+                    catch (Exception E)
+                    {
+                        LogException(E);
+                    }
+                }
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+            }
+        }
+
+        public string GetDisplayValue(int row, int column, Dictionary<string, cColumnOutputFormatting> columnOutputFormattings, bool getSecretValue = false)
+        {
+            string output = null;
+
+            try
+            {
+                RawValueType displayType = RawValueType.STRING;
+                DisplayTypes.TryGetValue(Values[row][column].Key, out displayType);
+                output = _rawValueFormatter.GetDisplayValue(Values[row][column].Value, displayType);
+
+                if (columnOutputFormattings != null && columnOutputFormattings.TryGetValue(Values[row][column].Key, out var outputFormatting))
+                {
+                    if (outputFormatting.Hidden)
+                        return string.Empty;
+
+                    if (outputFormatting.IsSecret && !getSecretValue)
+                        return veiledText;
+
+                    if (outputFormatting.DisplayType != null)
+                        output = _rawValueFormatter.GetDisplayValue(Values[row][column].Value, outputFormatting.DisplayType.Value);
+
+                    if (outputFormatting.Translation != null)
+                    {
+                        var abstractTranslation = cF4SDHealthCardConfig.GetTranslationsWithName(DataProvider?.HealthCardDataHelper?.SelectedHealthCard, outputFormatting.Translation);
+                        if (abstractTranslation != null && abstractTranslation is cHealthCardTranslator translator)
+                        {
+                            output = translator.DefaultTranslation?.Translation.GetValue() ?? Values[row].ToList()[column].Value.ToString();
+
+                            foreach (var translation in translator.Translations)
+                            {
+                                if (translation.Values.Any(value => value.Equals(Values[row].ToList()[column].Value.ToString(), StringComparison.InvariantCultureIgnoreCase)))
+                                    output = translation.Translation.GetValue();
+                            }
+                        }
+                    }
+                }
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+            }
+
+            return output;
+        }
+    }
+}

FasdDesktopUi/Basics/Models/QuickActionOutput/cQuickActionOutputObject.cs

@@ -0,0 +1,136 @@
+using C4IT.F4SD.DisplayFormatting;
+using C4IT.FASD.Base;
+using Newtonsoft.Json.Linq;
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using static C4IT.Logging.cLogManager;
+
+namespace FasdDesktopUi.Basics.Models.QuickActionOutput
+{
+    public class cQuickActionOutputObject : cQuickActionOutput
+    {
+        public Dictionary<string, RawValueType> DisplayTypes { get; set; } = new Dictionary<string, RawValueType>();
+        public List<KeyValuePair<string, object>> Values { get; set; } = new List<KeyValuePair<string, object>>();
+
+        public cQuickActionOutputObject(cF4sdQuickActionRevision.cOutput scriptOutput) : base(scriptOutput)
+        {
+            try
+            {
+                InstantiateDisplayTypes(scriptOutput);
+                InstantiateValues(scriptOutput);
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+            }
+        }
+
+        private void InstantiateDisplayTypes(cF4sdQuickActionRevision.cOutput scriptOutput)
+        {
+            try
+            {
+                if (scriptOutput.ColumnTypes is Newtonsoft.Json.Linq.JArray columnTypeJArray)
+                {
+                    var columnTypes = columnTypeJArray.ToObject<List<dynamic>>();
+                    if (columnTypes != null && columnTypes.Count > 0)
+                    {
+                        foreach (var columnTypeObject in columnTypes)
+                        {
+                            var displayType = GetDisplayType(columnTypeObject);
+                            DisplayTypes[displayType.Key] = displayType.Value;
+                        }
+                    }
+                }
+                else if (scriptOutput.ColumnTypes is Newtonsoft.Json.Linq.JObject columnTypeJObject)
+                {
+                    try
+                    {
+                        var displayType = GetDisplayType(columnTypeJObject);
+
+                        DisplayTypes[displayType.Key] = displayType.Value;
+                    }
+                    catch (Exception E)
+                    {
+                        LogException(E);
+                    }
+                }
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+            }
+        }
+
+        private void InstantiateValues(cF4sdQuickActionRevision.cOutput scriptOutput)
+        {
+            try
+            {
+                if (!(scriptOutput.Values is JObject valuesJObject))
+                    return;
+
+                if (valuesJObject.Properties() == null)
+                    return;
+
+                foreach (var property in valuesJObject.Properties())
+                {
+                    Values.Add(new KeyValuePair<string, object>(property.Name, property.Value));
+                }
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+            }
+        }
+
+        public string GetDisplayValue(int index, Dictionary<string, cColumnOutputFormatting> columnOutputFormattings, bool getSecretValue = false)
+        {
+            string output = null;
+
+            try
+            {
+                if (Values.Count <= index)
+                    return null;
+
+                var selectedItem = Values[index];
+
+                RawValueType displayType = RawValueType.STRING;
+                DisplayTypes.TryGetValue(selectedItem.Key, out displayType);
+                output = _rawValueFormatter.GetDisplayValue(selectedItem.Value, displayType);
+
+                if (columnOutputFormattings != null && columnOutputFormattings.TryGetValue(selectedItem.Key, out var outputFormatting))
+                {
+                    if (outputFormatting.Hidden)
+                        return string.Empty;
+
+                    if (outputFormatting.IsSecret && !getSecretValue)
+                        return veiledText;
+
+                    if (outputFormatting.DisplayType != null)
+                        output = _rawValueFormatter.GetDisplayValue(selectedItem.Value, outputFormatting.DisplayType.Value);
+
+                    if (outputFormatting.Translation != null)
+                    {
+                        var abstractTranslation = cF4SDHealthCardConfig.GetTranslationsWithName(DataProvider?.HealthCardDataHelper?.SelectedHealthCard, outputFormatting.Translation);
+                        if (abstractTranslation != null && abstractTranslation is cHealthCardTranslator translator)
+                        {
+                            output = translator.DefaultTranslation?.Translation.GetValue() ?? selectedItem.Value.ToString();
+
+                            foreach (var translation in translator.Translations)
+                            {
+                                if (translation.Values.Any(value => value.Equals(selectedItem.Value.ToString(), StringComparison.InvariantCultureIgnoreCase)))
+                                    output = translation.Translation.GetValue();
+                            }
+                        }
+                    }
+                }
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+            }
+
+            return output;
+        }
+    }
+}

FasdDesktopUi/Basics/Models/QuickActionOutput/cQuickActionOutputSingle.cs

@@ -0,0 +1,128 @@
+using C4IT.F4SD.DisplayFormatting;
+using C4IT.FASD.Base;
+using Newtonsoft.Json.Linq;
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using static C4IT.Logging.cLogManager;
+
+namespace FasdDesktopUi.Basics.Models.QuickActionOutput
+{
+    public class cQuickActionOutputSingle : cQuickActionOutput
+    {
+        public cQuickActionOutputSingle(cF4sdQuickActionRevision.cOutput scriptOutput) : base(scriptOutput)
+        {
+            Instantiate(scriptOutput);
+        }
+
+
+        public RawValueType DisplayType { get; set; }
+        public string Key { get; set; }
+        public object Value { get; set; }
+
+        private void Instantiate(cF4sdQuickActionRevision.cOutput scriptOutput)
+        {
+            try
+            {
+                Value = scriptOutput.Values;
+
+                if (scriptOutput.Values is JObject scriptValueJObject)
+                {
+                    string scriptValueKey = null;
+
+                    try
+                    {
+                        var scriptValueHelperDictionary = scriptValueJObject.ToObject<Dictionary<string, object>>();
+                        scriptValueKey = scriptValueHelperDictionary.Keys.ToList()[0];
+
+                        Key = scriptValueKey;
+                        Value = scriptValueHelperDictionary[scriptValueKey];
+                    }
+                    catch (Exception E)
+                    {
+                        LogException(E);
+                    }
+
+                    if (scriptOutput.ColumnTypes is JArray columnTypeJArray)
+                    {
+                        var columnTypes = columnTypeJArray.ToObject<List<dynamic>>();
+                        if (columnTypes != null && columnTypes.Count > 0)
+                        {
+                            foreach (var columnTypeObject in columnTypes)
+                            {
+                                var displayType = cQuickActionOutput.GetDisplayType(columnTypeObject);
+
+                                if (displayType.Key == scriptValueKey)
+                                    DisplayType = displayType.Value;
+                            }
+                        }
+
+                    }
+                    else if (scriptOutput.ColumnTypes is JObject columnTypeJObject)
+                    {
+                        try
+                        {
+                            var dispayType = cQuickActionOutput.GetDisplayType(columnTypeJObject);
+                            DisplayType = dispayType.Value;
+                        }
+                        catch (Exception E)
+                        {
+                            LogException(E);
+                        }
+                    }
+                }
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+            }
+        }
+
+        public string GetDisplayValue(Dictionary<string, cColumnOutputFormatting> columnOutputFormattings, bool getSecretValue = false)
+        {
+            string output = null;
+
+            try
+            {
+                output = _rawValueFormatter.GetDisplayValue(Value, DisplayType);
+
+                cColumnOutputFormatting outputFormatting = null;
+
+                if (string.IsNullOrEmpty(Key))
+                    outputFormatting = columnOutputFormattings?.Values.FirstOrDefault();
+                else
+                    columnOutputFormattings?.TryGetValue(Key, out outputFormatting);
+
+                if (outputFormatting != null)
+                {
+                    if (outputFormatting.IsSecret && !getSecretValue)
+                        return veiledText;
+
+                    if (outputFormatting.DisplayType != null)
+                        output = _rawValueFormatter.GetDisplayValue(Value, outputFormatting.DisplayType.Value);
+
+                    if (outputFormatting.Translation != null)
+                    {
+                        var abstractTranslation = cF4SDHealthCardConfig.GetTranslationsWithName(DataProvider?.HealthCardDataHelper?.SelectedHealthCard, outputFormatting.Translation);
+                        if (abstractTranslation != null && abstractTranslation is cHealthCardTranslator translator)
+                        {
+                            output = translator.DefaultTranslation?.Translation.GetValue() ?? Value.ToString();
+
+                            foreach (var translation in translator.Translations)
+                            {
+                                if (translation.Values.Any(value => value.Equals(Value.ToString(), StringComparison.InvariantCultureIgnoreCase)))
+                                    output = translation.Translation.GetValue();
+                            }
+                        }
+                    }
+                }
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+            }
+
+            return output;
+        }
+    }
+}

FasdDesktopUi/Basics/Models/TicketOverviewModel.cs

@@ -62,6 +62,34 @@ namespace FasdDesktopUi.Basics.Models
             set { if (_incidentNewInfoSelected != value) { _incidentNewInfoSelected = value; OnPropertyChanged(nameof(IncidentNewInfoSelected)); } }
         }
 
+        private bool _serviceRequestsNewSelected;
+        public bool ServiceRequestsNewSelected
+        {
+            get => _serviceRequestsNewSelected;
+            set { if (_serviceRequestsNewSelected != value) { _serviceRequestsNewSelected = value; OnPropertyChanged(nameof(ServiceRequestsNewSelected)); } }
+        }
+
+        private bool _serviceRequestsActiveSelected;
+        public bool ServiceRequestsActiveSelected
+        {
+            get => _serviceRequestsActiveSelected;
+            set { if (_serviceRequestsActiveSelected != value) { _serviceRequestsActiveSelected = value; OnPropertyChanged(nameof(ServiceRequestsActiveSelected)); } }
+        }
+
+        private bool _serviceRequestsCriticalSelected;
+        public bool ServiceRequestsCriticalSelected
+        {
+            get => _serviceRequestsCriticalSelected;
+            set { if (_serviceRequestsCriticalSelected != value) { _serviceRequestsCriticalSelected = value; OnPropertyChanged(nameof(ServiceRequestsCriticalSelected)); } }
+        }
+
+        private bool _serviceRequestsNewInfoSelected;
+        public bool ServiceRequestsNewInfoSelected
+        {
+            get => _serviceRequestsNewInfoSelected;
+            set { if (_serviceRequestsNewInfoSelected != value) { _serviceRequestsNewInfoSelected = value; OnPropertyChanged(nameof(ServiceRequestsNewInfoSelected)); } }
+        }
+
         private bool _unassignedTicketsSelected;
         public bool UnassignedTicketsSelected
         {
@@ -102,6 +130,18 @@ namespace FasdDesktopUi.Basics.Models
         private bool _incidentNewInfoHighlighted;
         public bool IncidentNewInfoHighlighted { get => _incidentNewInfoHighlighted; set { if (_incidentNewInfoHighlighted != value) { _incidentNewInfoHighlighted = value; OnPropertyChanged(nameof(IncidentNewInfoHighlighted)); } } }
 
+        private bool _serviceRequestsNewHighlighted;
+        public bool ServiceRequestsNewHighlighted { get => _serviceRequestsNewHighlighted; set { if (_serviceRequestsNewHighlighted != value) { _serviceRequestsNewHighlighted = value; OnPropertyChanged(nameof(ServiceRequestsNewHighlighted)); } } }
+
+        private bool _serviceRequestsActiveHighlighted;
+        public bool ServiceRequestsActiveHighlighted { get => _serviceRequestsActiveHighlighted; set { if (_serviceRequestsActiveHighlighted != value) { _serviceRequestsActiveHighlighted = value; OnPropertyChanged(nameof(ServiceRequestsActiveHighlighted)); } } }
+
+        private bool _serviceRequestsCriticalHighlighted;
+        public bool ServiceRequestsCriticalHighlighted { get => _serviceRequestsCriticalHighlighted; set { if (_serviceRequestsCriticalHighlighted != value) { _serviceRequestsCriticalHighlighted = value; OnPropertyChanged(nameof(ServiceRequestsCriticalHighlighted)); } } }
+
+        private bool _serviceRequestsNewInfoHighlighted;
+        public bool ServiceRequestsNewInfoHighlighted { get => _serviceRequestsNewInfoHighlighted; set { if (_serviceRequestsNewInfoHighlighted != value) { _serviceRequestsNewInfoHighlighted = value; OnPropertyChanged(nameof(ServiceRequestsNewInfoHighlighted)); } } }
+
         private bool _unassignedTicketsHighlighted;
         public bool UnassignedTicketsHighlighted { get => _unassignedTicketsHighlighted; set { if (_unassignedTicketsHighlighted != value) { _unassignedTicketsHighlighted = value; OnPropertyChanged(nameof(UnassignedTicketsHighlighted)); } } }
 
@@ -134,6 +174,18 @@ namespace FasdDesktopUi.Basics.Models
         private string _incidentNewInfoChangeHint;
         public string IncidentNewInfoChangeHint { get => _incidentNewInfoChangeHint; set { if (_incidentNewInfoChangeHint != value) { _incidentNewInfoChangeHint = value; OnPropertyChanged(nameof(IncidentNewInfoChangeHint)); } } }
 
+        private string _serviceRequestsNewChangeHint;
+        public string ServiceRequestsNewChangeHint { get => _serviceRequestsNewChangeHint; set { if (_serviceRequestsNewChangeHint != value) { _serviceRequestsNewChangeHint = value; OnPropertyChanged(nameof(ServiceRequestsNewChangeHint)); } } }
+
+        private string _serviceRequestsActiveChangeHint;
+        public string ServiceRequestsActiveChangeHint { get => _serviceRequestsActiveChangeHint; set { if (_serviceRequestsActiveChangeHint != value) { _serviceRequestsActiveChangeHint = value; OnPropertyChanged(nameof(ServiceRequestsActiveChangeHint)); } } }
+
+        private string _serviceRequestsCriticalChangeHint;
+        public string ServiceRequestsCriticalChangeHint { get => _serviceRequestsCriticalChangeHint; set { if (_serviceRequestsCriticalChangeHint != value) { _serviceRequestsCriticalChangeHint = value; OnPropertyChanged(nameof(ServiceRequestsCriticalChangeHint)); } } }
+
+        private string _serviceRequestsNewInfoChangeHint;
+        public string ServiceRequestsNewInfoChangeHint { get => _serviceRequestsNewInfoChangeHint; set { if (_serviceRequestsNewInfoChangeHint != value) { _serviceRequestsNewInfoChangeHint = value; OnPropertyChanged(nameof(ServiceRequestsNewInfoChangeHint)); } } }
+
         private string _unassignedTicketsChangeHint;
         public string UnassignedTicketsChangeHint { get => _unassignedTicketsChangeHint; set { if (_unassignedTicketsChangeHint != value) { _unassignedTicketsChangeHint = value; OnPropertyChanged(nameof(UnassignedTicketsChangeHint)); } } }
 
@@ -169,6 +221,19 @@ namespace FasdDesktopUi.Basics.Models
         private int _incidentNewInfo;
         public int IncidentNewInfo { get => _incidentNewInfo; set { _incidentNewInfo = value; OnPropertyChanged(nameof(IncidentNewInfo)); } }
 
+        // Service Request Properties
+        private int _serviceRequestsNew;
+        public int ServiceRequestsNew { get => _serviceRequestsNew; set { _serviceRequestsNew = value; OnPropertyChanged(nameof(ServiceRequestsNew)); } }
+
+        private int _serviceRequestsActive;
+        public int ServiceRequestsActive { get => _serviceRequestsActive; set { _serviceRequestsActive = value; OnPropertyChanged(nameof(ServiceRequestsActive)); } }
+
+        private int _serviceRequestsCritical;
+        public int ServiceRequestsCritical { get => _serviceRequestsCritical; set { _serviceRequestsCritical = value; OnPropertyChanged(nameof(ServiceRequestsCritical)); } }
+
+        private int _serviceRequestsNewInfo;
+        public int ServiceRequestsNewInfo { get => _serviceRequestsNewInfo; set { _serviceRequestsNewInfo = value; OnPropertyChanged(nameof(ServiceRequestsNewInfo)); } }
+
         // Unassigned Ticket Properties
         private int _unassignedTickets;
         public int UnassignedTickets { get => _unassignedTickets; set { _unassignedTickets = value; OnPropertyChanged(nameof(UnassignedTickets)); } }
@@ -196,6 +261,11 @@ namespace FasdDesktopUi.Basics.Models
             IncidentCriticalSelected = false;
             IncidentNewInfoSelected = false;
 
+            ServiceRequestsNewSelected = false;
+            ServiceRequestsActiveSelected = false;
+            ServiceRequestsCriticalSelected = false;
+            ServiceRequestsNewInfoSelected = false;
+
             UnassignedTicketsSelected = false;
             UnassignedTicketsCriticalSelected = false;
         }
@@ -212,6 +282,11 @@ namespace FasdDesktopUi.Basics.Models
             IncidentCriticalHighlighted = false;
             IncidentNewInfoHighlighted = false;
 
+            ServiceRequestsNewHighlighted = false;
+            ServiceRequestsActiveHighlighted = false;
+            ServiceRequestsCriticalHighlighted = false;
+            ServiceRequestsNewInfoHighlighted = false;
+
             UnassignedTicketsHighlighted = false;
             UnassignedTicketsCriticalHighlighted = false;
 
@@ -225,6 +300,11 @@ namespace FasdDesktopUi.Basics.Models
             IncidentCriticalChangeHint = null;
             IncidentNewInfoChangeHint = null;
 
+            ServiceRequestsNewChangeHint = null;
+            ServiceRequestsActiveChangeHint = null;
+            ServiceRequestsCriticalChangeHint = null;
+            ServiceRequestsNewInfoChangeHint = null;
+
             UnassignedTicketsChangeHint = null;
             UnassignedTicketsCriticalChangeHint = null;
         }

FasdDesktopUi/Basics/Services/Models/TicketOverviewCommunicationSource.cs

@@ -12,7 +12,7 @@ namespace FasdDesktopUi.Basics.Services.Models
     {
         bool IsDemo();
 
-        Task<Dictionary<string, int>> GetTicketOverviewCounts(string[] overviewKeys, bool useRoleScope);
+        Task<cF4sdTicketOverviewCountsResult> GetTicketOverviewCounts(string[] overviewKeys, bool useRoleScope);
 
 #if isDemo
         void RegisterGeneratedTicket(DemoTicketRecord record);
@@ -47,12 +47,15 @@ namespace FasdDesktopUi.Basics.Services.Models
             return _communication.IsDemo();
         }
 
-        public async Task<Dictionary<string, int>> GetTicketOverviewCounts(string[] overviewKeys, bool useRoleScope)
+        public async Task<cF4sdTicketOverviewCountsResult> GetTicketOverviewCounts(string[] overviewKeys, bool useRoleScope)
         {
-            var rawCounts = await _communication.GetTicketOverviewCounts(overviewKeys, useRoleScope).ConfigureAwait(false);
-            return rawCounts == null
+            var result = await _communication.GetTicketOverviewCounts(overviewKeys, useRoleScope).ConfigureAwait(false)
+                ?? new cF4sdTicketOverviewCountsResult();
+            result.Counts = result.Counts == null
                 ? new Dictionary<string, int>(StringComparer.OrdinalIgnoreCase)
-                : new Dictionary<string, int>(rawCounts, StringComparer.OrdinalIgnoreCase);
+                : new Dictionary<string, int>(result.Counts, StringComparer.OrdinalIgnoreCase);
+            result.Capabilities = result.Capabilities ?? new cF4sdTicketOverviewCapabilities();
+            return result;
         }
 
 #if isDemo

FasdDesktopUi/Basics/Services/ProtocollService/QuickActionProtocollEntry.cs

@@ -3,13 +3,11 @@ using System;
 using System.Collections.Generic;
 using System.Globalization;
 using System.Linq;
-using C4IT.F4SD.DisplayFormatting;
 using C4IT.FASD.Base;
 using C4IT.MultiLanguage;
 using FasdDesktopUi.Basics.Models;
-using FasdDesktopUi.Basics.UserControls;
 using static C4IT.Logging.cLogManager;
-using static FasdDesktopUi.Basics.UserControls.QuickActionStatusMonitor;
+using FasdDesktopUi.Basics.Models.QuickActionOutput;
 
 namespace FasdDesktopUi.Basics.Services.ProtocollService
 {
@@ -155,7 +153,7 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
             return errorMessage;
         }
 
-        private static string GetQuickActionAsciiOutput(cFasdQuickAction quickActionDefinition, QuickActionStatusMonitor.cQuickActionOutput quickActionOutput)
+        private static string GetQuickActionAsciiOutput(cFasdQuickAction quickActionDefinition, cQuickActionOutput quickActionOutput)
         {
             string output = string.Empty;
 
@@ -166,7 +164,7 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
 
                 switch (quickActionOutput)
                 {
-                    case QuickActionStatusMonitor.cQuickActionOutputSingle singleOutput:
+                    case cQuickActionOutputSingle singleOutput:
                         {
                             if (singleOutput.Value is null)
                                 return output;
@@ -177,7 +175,7 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
 
                             break;
                         }
-                    case QuickActionStatusMonitor.cQuickActionOutputList listOutput:
+                    case cQuickActionOutputList listOutput:
                         {
                             output += AsciiSeperator;
                             output += cMultiLanguageSupport.GetItem("QuickAction.Copy.Output") + "\n";
@@ -219,7 +217,7 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
 
                             break;
                         }
-                    case QuickActionStatusMonitor.cQuickActionOutputObject objectOutput:
+                    case cQuickActionOutputObject objectOutput:
                         {
                             output += AsciiSeperator;
                             output += cMultiLanguageSupport.GetItem("QuickAction.Copy.Output") + "\n";
@@ -259,7 +257,7 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
             return output;
         }
 
-        private static string GetQuickActionAsciiValueComparisonString(List<QuickActionStatusMonitor.cQuickActionMeasureValue> measureValues)
+        private static string GetQuickActionAsciiValueComparisonString(List<cQuickActionMeasureValue> measureValues)
         {
             string output = string.Empty;
 
@@ -365,7 +363,7 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
             return errorMessage;
         }
 
-        private static string GetQuickActionHtmlOutput(cFasdQuickAction quickActionDefinition, QuickActionStatusMonitor.cQuickActionOutput quickActionOutput)
+        private static string GetQuickActionHtmlOutput(cFasdQuickAction quickActionDefinition, cQuickActionOutput quickActionOutput)
         {
             string output = string.Empty;
 
@@ -378,7 +376,7 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
 
                 switch (quickActionOutput)
                 {
-                    case QuickActionStatusMonitor.cQuickActionOutputSingle singleOutput:
+                    case cQuickActionOutputSingle singleOutput:
                         {
                             if (singleOutput.Value is null)
                                 return output;
@@ -387,7 +385,7 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
                             output += "<p>" + cMultiLanguageSupport.GetItem("QuickAction.Copy.Output.Html") + " " + displayValue + "</p>";
                             break;
                         }
-                    case QuickActionStatusMonitor.cQuickActionOutputList listOutput:
+                    case cQuickActionOutputList listOutput:
                         {
                             output += "<p>" + cMultiLanguageSupport.GetItem("QuickAction.Copy.Output.Html") + "</p>";
 
@@ -436,7 +434,7 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
                             output += "</table>";
                             break;
                         }
-                    case QuickActionStatusMonitor.cQuickActionOutputObject objectOutput:
+                    case cQuickActionOutputObject objectOutput:
                         {
                             output += "<p>" + cMultiLanguageSupport.GetItem("QuickAction.Copy.Output.Html") + "</p>";
 
@@ -479,7 +477,7 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
             return output;
         }
 
-        private static string GetQuickActionHtmlValueComparison(List<QuickActionStatusMonitor.cQuickActionMeasureValue> measureValues)
+        private static string GetQuickActionHtmlValueComparison(List<cQuickActionMeasureValue> measureValues)
         {
             string output = string.Empty;
 

FasdDesktopUi/Basics/Services/RemoteDesktop/AgentRemoteDesktopService.cs

@@ -105,7 +105,7 @@ namespace FasdDesktopUi.Basics.Services.RemoteDesktop
             {
                 ProcessStartInfo info = new ProcessStartInfo(GetViewerPath())
                 {
-                    Arguments = $"-connectionId {connectionDetails.ConnectionId} -phoenixServiceUrl {connectionDetails.PhoenixServiceUrl} -secret {connectionDetails.Secret}"
+                    Arguments = $"-connectionId {connectionDetails.ConnectionId} -phoenixServiceUrl {connectionDetails.PhoenixServiceUrl} -secret {connectionDetails.Secret} -hideAi {!cFasdCockpitConfig.Instance.Global.UseAiAnalyzer}"
                 };
 
                 Process process = Process.Start(info);

FasdDesktopUi/Basics/Services/SupportCase/Processors/SupportCaseProcessor.cs

@@ -3,6 +3,7 @@ using C4IT.FASD.Cockpit.Communication;
 using C4IT.Logging;
 using FasdDesktopUi.Basics.CustomEvents;
 using FasdDesktopUi.Basics.Enums;
+using FasdDesktopUi.Basics.Helper;
 using FasdDesktopUi.Basics.Models;
 using FasdDesktopUi.Basics.Services.Models;
 using FasdDesktopUi.Basics.Services.SupportCase.Controllers;
@@ -11,6 +12,7 @@ using FasdDesktopUi.Pages.DetailsPage.Models;
 using System;
 using System.Collections.Generic;
 using System.Linq;
+using System.Text;
 using System.Threading.Tasks;
 using static C4IT.Logging.cLogManager;
 
@@ -24,6 +26,11 @@ namespace FasdDesktopUi.Basics.Services.SupportCase.Processors
         internal const string AgentDeviceIdNamedParameterName = "F4SD_Agent_DeviceId";
         internal const string AgentUserIdNamedParameterName = "F4SD_Agent_UserId";
         internal const string AgentOrganisationCodeNamedParameterName = "F4SD_Agent_OrganisationId";
+        internal const string CaseNotesNamedParameterName = "F4SD_CaseNotes";
+        internal const string CaseNotesHtmlNamedParameterName = "F4SD_CaseNotesHtml";
+        internal const string QuickActionProtocolNamedParameterName = "F4SD_QuickActionProtocol";
+        internal const string QuickActionProtocolLastNamedParameterName = "F4SD_QuickActionProtocolLast";
+
 
         private ISupportCase _supportCase;
         public cSupportCaseDataProvider SupportCaseDataProviderArtifact { get => _supportCase?.SupportCaseDataProviderArtifact; }
@@ -134,6 +141,16 @@ namespace FasdDesktopUi.Basics.Services.SupportCase.Processors
                 }
 
                 _namedParameterCache[relation][AgentOrganisationCodeNamedParameterName] = cCockpitConfiguration.Instance.agentApiConfiguration.OrganizationCode;
+
+                // todo insert quick action protocoll
+
+                StringBuilder caseNotesStringBuilder = new StringBuilder();
+                cRichTextBoxHelper.TraverseBlockAsUnicode(SupportCaseDataProviderArtifact.CaseNotes.Blocks, caseNotesStringBuilder);
+                _namedParameterCache[relation][CaseNotesNamedParameterName] = caseNotesStringBuilder.ToString();
+
+                StringBuilder caseNotesHtmlStringBuilder = new StringBuilder();
+                cRichTextBoxHelper.TraverseBlockAsHtml(SupportCaseDataProviderArtifact.CaseNotes.Blocks, caseNotesHtmlStringBuilder);
+                _namedParameterCache[relation][CaseNotesHtmlNamedParameterName] = caseNotesHtmlStringBuilder.ToString();
             }
         }
 

FasdDesktopUi/Basics/Services/SupportCase/Processors/SupportCaseProcessorFactory.cs

@@ -1,4 +1,5 @@
-using System;
+using FasdDesktopUi.Basics.UiActions.NativeActions;
+using System;
 using System.Collections.Generic;
 
 namespace FasdDesktopUi.Basics.Services.SupportCase.Processors
@@ -12,6 +13,7 @@ namespace FasdDesktopUi.Basics.Services.SupportCase.Processors
             if (!_supportCaseProccesors.ContainsKey(id))
                 _supportCaseProccesors.Add(id, new SupportCaseProcessor());
 
+            QuickActionExecutor.SetSupportCaseProcessor(_supportCaseProccesors[id]);
             return _supportCaseProccesors[id];
         }
     }

FasdDesktopUi/Basics/Services/TicketOverviewUpdateService.cs

@@ -24,6 +24,7 @@ namespace FasdDesktopUi.Basics.Services
     {
         #region Fields
 
+        private const bool TicketAndServiceRequestsEnabledDefault = true;
         private readonly ITicketOverviewCommunicationSource _communicationSource;
         private static readonly string[] OverviewKeys = new[]
         {
@@ -35,6 +36,10 @@ namespace FasdDesktopUi.Basics.Services
             "IncidentActive",
             "IncidentCritical",
             "IncidentNewInfo",
+            "ServiceRequestsNew",
+            "ServiceRequestsActive",
+            "ServiceRequestsCritical",
+            "ServiceRequestsNewInfo",
             "UnassignedTickets",
             "UnassignedTicketsCritical"
         };
@@ -53,6 +58,7 @@ namespace FasdDesktopUi.Basics.Services
         private bool _isDemo;
         private bool _initialized;
         private bool _isEnabled;
+        private bool _ticketAndServiceRequestsEnabled = TicketAndServiceRequestsEnabledDefault;
         private readonly Random _random = new Random();
 #if isDemo
         private readonly List<DemoTicketRecord> _persistedDemoTickets = new List<DemoTicketRecord>();
@@ -109,8 +115,10 @@ namespace FasdDesktopUi.Basics.Services
         #region Public API
 
         public event EventHandler<TicketOverviewCountsChangedEventArgs> OverviewCountsChanged;
+        public event EventHandler TicketAndServiceRequestsAvailabilityChanged;
 
         public IReadOnlyDictionary<string, TileCounts> CurrentCounts => _currentCounts;
+        public bool TicketAndServiceRequestsEnabled => _ticketAndServiceRequestsEnabled;
 
         public bool IsScopeInitialized(TileScope scope)
         {
@@ -215,6 +223,8 @@ namespace FasdDesktopUi.Basics.Services
                 {
                     _currentCounts[key] = TileCounts.Empty;
                 }
+
+                UpdateTicketAndServiceRequestsAvailability(false);
             });
         }
 
@@ -328,8 +338,11 @@ namespace FasdDesktopUi.Basics.Services
 
                 _isDemo = communication.IsDemo();
 
-                var rawCounts = await communication.GetTicketOverviewCounts(OverviewKeys, scope == TileScope.Role).ConfigureAwait(false);
+                var result = await communication.GetTicketOverviewCounts(OverviewKeys, scope == TileScope.Role).ConfigureAwait(false);
+                var rawCounts = result?.Counts;
                 var counts = new Dictionary<string, int>(StringComparer.OrdinalIgnoreCase);
+                var ticketAndServiceRequestsEnabled =
+                    result?.Capabilities?.TicketAndServiceRequestsEnabled ?? TicketAndServiceRequestsEnabledDefault;
 
                 if (rawCounts != null)
                 {
@@ -345,7 +358,13 @@ namespace FasdDesktopUi.Basics.Services
                 if (!_isEnabled)
                     return;
 
-                await _dispatcher.InvokeAsync(() => ProcessScopeCounts(scope, counts));
+                await _dispatcher.InvokeAsync(() =>
+                {
+                    if (scope == TileScope.Personal)
+                        UpdateTicketAndServiceRequestsAvailability(ticketAndServiceRequestsEnabled);
+
+                    ProcessScopeCounts(scope, counts);
+                });
             }
             catch (Exception ex)
             {
@@ -362,6 +381,15 @@ namespace FasdDesktopUi.Basics.Services
 
         #region Count Processing
 
+        private void UpdateTicketAndServiceRequestsAvailability(bool isEnabled)
+        {
+            if (_ticketAndServiceRequestsEnabled == isEnabled)
+                return;
+
+            _ticketAndServiceRequestsEnabled = isEnabled;
+            TicketAndServiceRequestsAvailabilityChanged?.Invoke(this, EventArgs.Empty);
+        }
+
         private void RefreshTimerIntervals()
         {
             _ = _dispatcher.InvokeAsync(() =>

FasdDesktopUi/Basics/SupportCaseDataProvider.cs

@@ -1,37 +1,38 @@
-using System;
+using C4IT.F4SD.SupportCaseProtocoll.Models;
+using C4IT.FASD.Base;
+using C4IT.FASD.Cockpit.Communication;
+using C4IT.Logging;
+using C4IT.MultiLanguage;
+using F4SD.ActionConnector.Bus;
+using F4SD.ActionConnector.Events;
+using F4SD.ActionConnector.Payloads;
+using F4SD.Gamification;
+using F4SD.Gamification.Services;
+using FasdDesktopUi.Basics.Helper;
+using FasdDesktopUi.Basics.Models;
+using FasdDesktopUi.Basics.Services.ProtocollService;
+using FasdDesktopUi.Basics.Services.RelationService;
+using FasdDesktopUi.Basics.Services.SupportCase;
+using FasdDesktopUi.Basics.Services.SupportCase.Controllers;
+using FasdDesktopUi.Basics.Services.SupportCase.Processors;
+using FasdDesktopUi.Basics.UserControls;
+using FasdDesktopUi.Config;
+using FasdDesktopUi.Pages;
+using FasdDesktopUi.Pages.CustomMessageBox;
+using FasdDesktopUi.Pages.SearchPage;
+using FasdDesktopUi.Pages.TicketCompletion;
+using Newtonsoft.Json;
+using System;
 using System.Collections.Generic;
+using System.Diagnostics;
+using System.Linq;
 using System.Reflection;
 using System.Threading.Tasks;
 using System.Windows;
 using System.Windows.Documents;
-using System.Linq;
 using System.Windows.Input;
-using System.Diagnostics;
-
-using C4IT.FASD.Base;
-using C4IT.Logging;
-using C4IT.FASD.Cockpit.Communication;
-using C4IT.MultiLanguage;
 using static C4IT.Logging.cLogManager;
 
-using FasdDesktopUi.Basics.Helper;
-using FasdDesktopUi.Basics.Models;
-using FasdDesktopUi.Basics.UserControls;
-using FasdDesktopUi.Pages;
-using FasdDesktopUi.Pages.CustomMessageBox;
-using FasdDesktopUi.Config;
-using FasdDesktopUi.Pages.SearchPage;
-using FasdDesktopUi.Pages.TicketCompletion;
-using Newtonsoft.Json;
-using FasdDesktopUi.Basics.Services.ProtocollService;
-using FasdDesktopUi.Basics.Services.SupportCase;
-using FasdDesktopUi.Basics.Services.RelationService;
-using FasdDesktopUi.Basics.Services.SupportCase.Controllers;
-using C4IT.F4SD.SupportCaseProtocoll.Models;
-using FasdDesktopUi.Basics.Services.SupportCase.Processors;
-using F4SD.Gamification;
-using F4SD.Gamification.Services;
-
 
 namespace FasdDesktopUi.Basics
 {
@@ -303,6 +304,8 @@ namespace FasdDesktopUi.Basics
 
                 detailsPage?.EndPause();
 
+                ActionConnectorEvents.RaiseCaseClosed(this, new CaseClosedPayload() { ClosedAt = DateTime.UtcNow });
+
                 List<Task> tasks = new List<Task>();
                 tasks.Add(DirectConnectionHelper.DirectConnectionStopAsync());
 

FasdDesktopUi/Basics/UiActions/NativeActions/QuickActionExecutor.cs

@@ -0,0 +1,71 @@
+using C4IT.FASD.Base;
+using F4SD.ActionConnector.Execution;
+using F4SD.ActionConnector.Models;
+using F4SD.ActionConnector.Payloads;
+using FasdDesktopUi.Basics.Models;
+using FasdDesktopUi.Basics.Services.SupportCase.Controllers;
+using FasdDesktopUi.Basics.Services.SupportCase.Processors;
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using System.Threading;
+using System.Threading.Tasks;
+using static C4IT.Logging.cLogManager;
+
+namespace FasdDesktopUi.Basics.UiActions.NativeActions
+{
+    internal static class QuickActionExecutor
+    {
+        private static ISupportCaseProcessor _supportCaseProcessor;
+
+        internal static void SetSupportCaseProcessor(ISupportCaseProcessor supportCaseProcessor)
+        {
+            _supportCaseProcessor = supportCaseProcessor ?? throw new ArgumentNullException(nameof(supportCaseProcessor));
+        }
+
+        internal static async Task<ActionResult> RunAction(QuickActionRequest quickActionRequest)
+        {
+            try
+            {
+                if (_supportCaseProcessor is null)
+                    return ActionResult.Fail(quickActionRequest.ActionId, "No valid SupportCase processor was found.");
+
+                if (!(quickActionRequest.Context.Payload is CaseClosedPayload payload))
+                    return ActionResult.Fail(quickActionRequest.ActionId, $"Payload is not of type '{typeof(CaseClosedPayload)}'. It is of type '{quickActionRequest.Context.Payload.GetType()}'");
+
+                cMenuDataBase menuData = MenuDataFactory.GetByName(quickActionRequest.QuickActionRef, _supportCaseProcessor.SupportCaseDataProviderArtifact.NamedParameterEntries, _supportCaseProcessor.SupportCaseDataProviderArtifact.CaseRelations.Select(r => r.Key));
+
+                // Till there is a clear picture of what object belongs to a case and what doesn't
+                // we do not want to make remote Quick Actions available
+                if (menuData is null || !(menuData.UiAction is cUiLocalQuickAction quickAction))
+                {
+                    LogEntry($"'{quickActionRequest.QuickActionRef}' is no valid Local QuickAction and was therefore skipped.", C4IT.Logging.LogLevels.Error);
+                    return ActionResult.Skip(quickActionRequest.ActionId);
+                }
+
+                await quickAction.RunUiActionAsync(null, null, false, _supportCaseProcessor.SupportCaseDataProviderArtifact);
+                await quickAction.ProcessActionAsync(CancellationToken.None, GetParameterDictionaryFrom(quickActionRequest.Parameters));
+
+                return ActionResult.Ok(quickActionRequest.ActionId);
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+                return ActionResult.Fail(quickActionRequest.ActionId, ex.Message);
+            }
+        }
+
+        private static Dictionary<cAdjustableParameter, object> GetParameterDictionaryFrom(IDictionary<string, object> requestParameters)
+        {
+            try
+            {
+                return requestParameters.ToDictionary(p => new cAdjustableParameterString() { ParameterName = p.Key } as cAdjustableParameter, p => p.Value);
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+                return new Dictionary<cAdjustableParameter, object>();
+            }
+        }
+    }
+}

FasdDesktopUi/Basics/UiActions/UiDemoQuickAction.cs

@@ -1,22 +1,15 @@
 using System;
 using System.Collections.Generic;
 using System.Linq;
-using System.Text;
 using System.Threading;
 using System.Threading.Tasks;
 using C4IT.F4SD.DisplayFormatting;
 using C4IT.F4SD.SupportCaseProtocoll.Models;
 using C4IT.FASD.Base;
-using C4IT.Logging;
 using C4IT.MultiLanguage;
-
-using FasdCockpitBase.Models;
-
 using FasdDesktopUi.Basics.Models;
+using FasdDesktopUi.Basics.Models.QuickActionOutput;
 using FasdDesktopUi.Basics.Services.ProtocollService;
-using FasdDesktopUi.Basics.UserControls;
-
-using static FasdDesktopUi.Basics.UserControls.QuickActionStatusMonitor;
 
 namespace FasdDesktopUi.Basics.UiActions
 {
@@ -139,7 +132,7 @@ namespace FasdDesktopUi.Basics.UiActions
                     catch { }
 
                 StatusMonitor.QuickActionOutputs.Add(_ref.Output);
-                quickActionOutput = QuickActionStatusMonitor.cQuickActionOutput.GetQuickActionOutput(_ref.Output, DataProvider);
+                quickActionOutput = cQuickActionOutput.GetQuickActionOutput(_ref.Output, DataProvider);
 
                 cQuickActionCopyData copyData = QuickActionProtocollEntryOutput.GetCopyData(quickActionDemo, DataProvider, true, quickActionOutput, StatusMonitor.MeasureValues);
                 QuickActionProtocollEntry protocollEntry = QuickActionProtocollEntryOutput.GetQuickActionProtocollEntry(quickActionDemo, copyData);

FasdDesktopUi/Basics/UiActions/UiDummyQuickAction.cs

@@ -1,19 +1,12 @@
 using C4IT.F4SD.DisplayFormatting;
 using C4IT.FASD.Base;
-using C4IT.Logging;
 using C4IT.MultiLanguage;
-using FasdCockpitBase.Models;
 using FasdDesktopUi.Basics.Models;
-using FasdDesktopUi.Basics.UserControls;
+using FasdDesktopUi.Basics.Models.QuickActionOutput;
 using System;
 using System.Collections.Generic;
-using System.Diagnostics.Tracing;
-using System.Linq;
-using System.Reflection;
-using System.Text;
 using System.Threading;
 using System.Threading.Tasks;
-using static C4IT.Logging.cLogManager;
 
 namespace FasdDesktopUi.Basics.UiActions
 {
@@ -39,7 +32,7 @@ namespace FasdDesktopUi.Basics.UiActions
             return result;
         }
 
-        private List<QuickActionStatusMonitor.cQuickActionMeasureValue> GetStatusMonitorMeasureValues(List<cF4sdQuickActionRevision.cMeasure> measures)
+        private List<cQuickActionMeasureValue> GetStatusMonitorMeasureValues(List<cF4sdQuickActionRevision.cMeasure> measures)
         {
             return null;
         }

FasdDesktopUi/Basics/UiActions/UiLocalQuickAction.cs

@@ -1,8 +1,6 @@
 using System;
 using System.Collections.Generic;
 using System.Linq;
-using System.Reflection;
-using System.Text;
 using System.Threading;
 using System.Threading.Tasks;
 using C4IT.F4SD.DisplayFormatting;
@@ -11,12 +9,11 @@ using C4IT.FASD.Base;
 using C4IT.FASD.Cockpit.Communication;
 using C4IT.Logging;
 using C4IT.MultiLanguage;
-using FasdCockpitBase.Models;
 using FasdDesktopUi.Basics.Models;
+using FasdDesktopUi.Basics.Models.QuickActionOutput;
 using FasdDesktopUi.Basics.Services.ProtocollService;
 using Newtonsoft.Json;
 using static C4IT.Logging.cLogManager;
-using static FasdDesktopUi.Basics.UserControls.QuickActionStatusMonitor;
 
 namespace FasdDesktopUi.Basics.UiActions
 {
@@ -140,7 +137,7 @@ namespace FasdDesktopUi.Basics.UiActions
                         quickActionOutput = new cQuickActionOutputSingle(new cF4sdQuickActionRevision.cOutput() { ResultCode = enumQuickActionSuccess.finished });
                     else
                     {
-                        StatusMonitor.QuickActionOutputs.Add(ResultRevision.Output);
+                        StatusMonitor?.QuickActionOutputs?.Add(ResultRevision.Output);
                         quickActionOutput = cQuickActionOutput.GetQuickActionOutput(ResultRevision.Output, DataProvider);
                     }
 
@@ -155,7 +152,7 @@ namespace FasdDesktopUi.Basics.UiActions
                         cMultiLanguageSupport.CurrentLanguage = tempLang;
                     }
 
-                    cQuickActionCopyData copyData = QuickActionProtocollEntryOutput.GetCopyData(LocalQuickAction, DataProvider, false, protocollOutput, StatusMonitor.MeasureValues);
+                    cQuickActionCopyData copyData = QuickActionProtocollEntryOutput.GetCopyData(LocalQuickAction, DataProvider, false, protocollOutput, StatusMonitor?.MeasureValues);
                     QuickActionProtocollEntry protocollEntry = QuickActionProtocollEntryOutput.GetQuickActionProtocollEntry(LocalQuickAction, copyData);
 
                     F4SDProtocoll.Instance.Add(protocollEntry);
@@ -195,7 +192,7 @@ namespace FasdDesktopUi.Basics.UiActions
                         cMultiLanguageSupport.CurrentLanguage = tempLang;
                     }
 
-                    cQuickActionCopyData copyData = QuickActionProtocollEntryOutput.GetCopyData(LocalQuickAction, DataProvider, false, protocollOutput, StatusMonitor.MeasureValues);
+                    cQuickActionCopyData copyData = QuickActionProtocollEntryOutput.GetCopyData(LocalQuickAction, DataProvider, false, protocollOutput, StatusMonitor?.MeasureValues);
                     QuickActionProtocollEntry protocollEntry = QuickActionProtocollEntryOutput.GetQuickActionProtocollEntry(LocalQuickAction, copyData);
 
                     F4SDProtocoll.Instance.Add(protocollEntry);

FasdDesktopUi/Basics/UiActions/UiLocalWebRequestQuickAction.cs

@@ -1,21 +1,15 @@
 using C4IT.F4SD.DisplayFormatting;
 using C4IT.F4SD.SupportCaseProtocoll.Models;
 using C4IT.FASD.Base;
-using C4IT.Logging;
 using C4IT.MultiLanguage;
-using FasdCockpitBase.Models;
 using FasdDesktopUi.Basics.Models;
+using FasdDesktopUi.Basics.Models.QuickActionOutput;
 using FasdDesktopUi.Basics.Services.ProtocollService;
 using System;
 using System.Collections.Generic;
-using System.Diagnostics;
-using System.Linq;
-using System.Reflection;
-using System.Text;
 using System.Threading;
 using System.Threading.Tasks;
 using static C4IT.Logging.cLogManager;
-using static FasdDesktopUi.Basics.UserControls.QuickActionStatusMonitor;
 
 namespace FasdDesktopUi.Basics.UiActions
 {

FasdDesktopUi/Basics/UiActions/UiProcessSearchResultAction.cs

@@ -85,6 +85,9 @@ namespace FasdDesktopUi.Basics.UiActions
 
                 cF4sdStagedSearchResultRelationTaskId gatherRelationTask = await _searchUiProvider.SearchService.LoadRelationsAsync(_searchResults, token);
 
+                if (gatherRelationTask == null)
+                    return false;
+
                 HashSet<enumFasdInformationClass> orderedPendingInfoClasses
                     = GetInformationClassOrderedByPriority(gatherRelationTask.PendingInformationClasses, cF4sdIdentityEntry.GetFromSearchResult(_searchResults.FirstOrDefault()?.Type ?? enumF4sdSearchResultClass.Unknown));
                 _searchUiProvider.SetPendingInformationClasses(orderedPendingInfoClasses);

FasdDesktopUi/Basics/UiActions/UiRemoteQuickAction.cs

@@ -6,6 +6,7 @@ using C4IT.Logging;
 using C4IT.MultiLanguage;
 using FasdCockpitBase.Models;
 using FasdDesktopUi.Basics.Models;
+using FasdDesktopUi.Basics.Models.QuickActionOutput;
 using FasdDesktopUi.Basics.Services.ProtocollService;
 using Newtonsoft.Json;
 using System;

FasdDesktopUi/Basics/UiActions/UiServerQuickAction.cs

@@ -6,6 +6,7 @@ using C4IT.Logging;
 using C4IT.MultiLanguage;
 using FasdCockpitBase.Models;
 using FasdDesktopUi.Basics.Models;
+using FasdDesktopUi.Basics.Models.QuickActionOutput;
 using FasdDesktopUi.Basics.Services.ProtocollService;
 using FasdDesktopUi.Basics.UserControls;
 using Newtonsoft.Json;

FasdDesktopUi/Basics/UserControls/DataCanvas/QuickActionStatusMonitor.xaml.cs

@@ -1,14 +1,11 @@
 using C4IT.F4SD.DisplayFormatting;
 using C4IT.F4SD.SupportCaseProtocoll.Models;
 using C4IT.FASD.Base;
-using C4IT.MultiLanguage;
 using F4SD_AdaptableIcon.Enums;
 using F4SD.Gamification;
 using FasdDesktopUi.Basics.Converter;
 using FasdDesktopUi.Basics.Models;
 using FasdDesktopUi.Basics.Services.ProtocollService;
-using FasdDesktopUi.Basics.UiActions;
-using Newtonsoft.Json.Linq;
 using System;
 using System.Collections.Generic;
 using System.Collections.ObjectModel;
@@ -23,12 +20,12 @@ using System.Windows.Input;
 using System.Windows.Media;
 using static C4IT.Logging.cLogManager;
 using F4SD.Gamification.Services;
+using FasdDesktopUi.Basics.Models.QuickActionOutput;
 
 namespace FasdDesktopUi.Basics.UserControls
 {
     public partial class QuickActionStatusMonitor : UserControl, IBlurInvoker
     {
-        private const string veiledText = "********";
         private bool secretsAreShown = false;
         private readonly IRawValueFormatter _rawValueFormatter = new RawValueFormatter();
 
@@ -42,503 +39,6 @@ namespace FasdDesktopUi.Basics.UserControls
             set { lock (_currentQuickActionLock) { _currentRunningQuickActionId = value; } }
         }
 
-        #region Helperclasses QuickAction Output
-
-        public abstract class cQuickActionOutput
-        {
-            protected readonly IRawValueFormatter _rawValueFormatter = new RawValueFormatter();
-
-            public cQuickActionOutput(cF4sdQuickActionRevision.cOutput scriptOutput)
-            {
-                _rawValueFormatter.SetDefaultCulture(cFasdCockpitConfig.Instance.SelectedCulture);
-                _rawValueFormatter.SetDefaultTimeZone(TimeZoneInfo.Local);
-                ErrorCode = scriptOutput.ErrorCode;
-                ErrorDescription = scriptOutput.ErrorDescription;
-                ResultCode = scriptOutput.ResultCode.GetValueOrDefault();
-                IsError = HasError(scriptOutput);
-            }
-
-            public cSupportCaseDataProvider DataProvider { get; private set; }
-            public enumQuickActionSuccess? ResultCode { get; set; }
-            public int? ErrorCode { get; set; }
-            public string ErrorDescription { get; set; }
-
-            public bool IsError { get; private set; }
-
-            internal static KeyValuePair<string, RawValueType> GetDisplayType(dynamic columnTypeObject)
-            {
-                var output = new KeyValuePair<string, RawValueType>();
-
-                try
-                {
-                    var columnType = columnTypeObject.ToObject<dynamic>();
-                    string name = string.Empty;
-                    RawValueType type = RawValueType.STRING;
-
-
-                    if (columnType.Name != null)
-                        if (columnType.Name is Newtonsoft.Json.Linq.JValue nameJValue)
-                            name = nameJValue.Value.ToString();
-
-                    if (columnType.Type != null)
-                        if (columnType.Type is Newtonsoft.Json.Linq.JValue typeJValue)
-                            if (Enum.TryParse(typeJValue.Value.ToString(), out RawValueType typeJValueType))
-                                type = typeJValueType;
-
-                    output = new KeyValuePair<string, RawValueType>(name, type);
-
-                }
-                catch (Exception E)
-                {
-                    LogException(E);
-                }
-
-                return output;
-            }
-
-            public static cQuickActionOutput GetQuickActionOutput(cF4sdQuickActionRevision.cOutput scriptOutput, cSupportCaseDataProvider dataProvider)
-            {
-                if (scriptOutput == null)
-                    return null;
-
-                try
-                {
-                    if (scriptOutput?.Values == null)
-                    {
-                        var output = new cQuickActionOutputSingle(scriptOutput) { DataProvider = dataProvider };
-                        return output;
-                    }
-                    else if (scriptOutput.Values is JArray scriptValueJArray)
-                    {
-                        var scriptValues = scriptValueJArray.ToObject<List<dynamic>>();
-                        if (scriptValues != null && scriptValues.Count > 0)
-                        {
-                            var output = new cQuickActionOutputList(scriptOutput) { DataProvider = dataProvider };
-
-                            foreach (var scriptValue in scriptValues)
-                            {
-                                if (scriptValue is JObject scriptValueJObject)
-                                {
-                                    try
-                                    {
-                                        var scriptValueHelperDictionary = scriptValueJObject.ToObject<Dictionary<string, object>>();
-                                        output.Values.Add(scriptValueHelperDictionary.ToList());
-                                    }
-                                    catch (Exception E)
-                                    {
-                                        LogException(E);
-                                    }
-                                }
-                            }
-
-                            return output;
-                        }
-                    }
-                    else if (scriptOutput.Values is JObject scriptValueJObject)
-                    {
-                        try
-                        {
-                            var output = new cQuickActionOutputObject(scriptOutput) { DataProvider = dataProvider };
-                            return output;
-                        }
-                        catch (Exception E)
-                        {
-                            LogException(E);
-                        }
-                    }
-                    else
-                    {
-                        return new cQuickActionOutputSingle(scriptOutput) { DataProvider = dataProvider };
-                    }
-                }
-                catch (Exception E)
-                {
-                    LogException(E);
-                }
-
-                return null;
-            }
-
-            public static bool HasError(cF4sdQuickActionRevision.cOutput quickActionOutput)
-            {
-                if ((quickActionOutput?.ResultCode == null || quickActionOutput?.ResultCode == enumQuickActionSuccess.finished || quickActionOutput?.ResultCode == enumQuickActionSuccess.successfull)
-                    && (quickActionOutput?.ErrorCode == null || quickActionOutput?.ErrorCode == 0)
-                    && string.IsNullOrEmpty(quickActionOutput?.ErrorDescription))
-                    return false;
-                return true;
-            }
-        }
-
-        public class cQuickActionOutputSingle : cQuickActionOutput
-        {
-            public cQuickActionOutputSingle(cF4sdQuickActionRevision.cOutput scriptOutput) : base(scriptOutput)
-            {
-                Instantiate(scriptOutput);
-            }
-
-
-            public RawValueType DisplayType { get; set; }
-            public string Key { get; set; }
-            public object Value { get; set; }
-
-            private void Instantiate(cF4sdQuickActionRevision.cOutput scriptOutput)
-            {
-                try
-                {
-                    Value = scriptOutput.Values;
-
-                    if (scriptOutput.Values is JObject scriptValueJObject)
-                    {
-                        string scriptValueKey = null;
-
-                        try
-                        {
-                            var scriptValueHelperDictionary = scriptValueJObject.ToObject<Dictionary<string, object>>();
-                            scriptValueKey = scriptValueHelperDictionary.Keys.ToList()[0];
-
-                            Key = scriptValueKey;
-                            Value = scriptValueHelperDictionary[scriptValueKey];
-                        }
-                        catch (Exception E)
-                        {
-                            LogException(E);
-                        }
-
-                        if (scriptOutput.ColumnTypes is JArray columnTypeJArray)
-                        {
-                            var columnTypes = columnTypeJArray.ToObject<List<dynamic>>();
-                            if (columnTypes != null && columnTypes.Count > 0)
-                            {
-                                foreach (var columnTypeObject in columnTypes)
-                                {
-                                    var displayType = cQuickActionOutput.GetDisplayType(columnTypeObject);
-
-                                    if (displayType.Key == scriptValueKey)
-                                        DisplayType = displayType.Value;
-                                }
-                            }
-
-                        }
-                        else if (scriptOutput.ColumnTypes is JObject columnTypeJObject)
-                        {
-                            try
-                            {
-                                var dispayType = cQuickActionOutput.GetDisplayType(columnTypeJObject);
-                                DisplayType = dispayType.Value;
-                            }
-                            catch (Exception E)
-                            {
-                                LogException(E);
-                            }
-                        }
-                    }
-                }
-                catch (Exception E)
-                {
-                    LogException(E);
-                }
-            }
-
-            public string GetDisplayValue(Dictionary<string, cColumnOutputFormatting> columnOutputFormattings, bool getSecretValue = false)
-            {
-                string output = null;
-
-                try
-                {
-                    output = _rawValueFormatter.GetDisplayValue(Value, DisplayType);
-
-                    cColumnOutputFormatting outputFormatting = null;
-
-                    if (string.IsNullOrEmpty(Key))
-                        outputFormatting = columnOutputFormattings?.Values.FirstOrDefault();
-                    else
-                        columnOutputFormattings?.TryGetValue(Key, out outputFormatting);
-
-                    if (outputFormatting != null)
-                    {
-                        if (outputFormatting.IsSecret && !getSecretValue)
-                            return veiledText;
-
-                        if (outputFormatting.DisplayType != null)
-                            output = _rawValueFormatter.GetDisplayValue(Value, outputFormatting.DisplayType.Value);
-
-                        if (outputFormatting.Translation != null)
-                        {
-                            var abstractTranslation = cF4SDHealthCardConfig.GetTranslationsWithName(DataProvider?.HealthCardDataHelper?.SelectedHealthCard, outputFormatting.Translation);
-                            if (abstractTranslation != null && abstractTranslation is cHealthCardTranslator translator)
-                            {
-                                output = translator.DefaultTranslation?.Translation.GetValue() ?? Value.ToString();
-
-                                foreach (var translation in translator.Translations)
-                                {
-                                    if (translation.Values.Any(value => value.Equals(Value.ToString(), StringComparison.InvariantCultureIgnoreCase)))
-                                        output = translation.Translation.GetValue();
-                                }
-                            }
-                        }
-                    }
-                }
-                catch (Exception E)
-                {
-                    LogException(E);
-                }
-
-                return output;
-            }
-        }
-
-        public class cQuickActionOutputObject : cQuickActionOutput
-        {
-            public Dictionary<string, RawValueType> DisplayTypes { get; set; } = new Dictionary<string, RawValueType>();
-            public List<KeyValuePair<string, object>> Values { get; set; } = new List<KeyValuePair<string, object>>();
-
-            public cQuickActionOutputObject(cF4sdQuickActionRevision.cOutput scriptOutput) : base(scriptOutput)
-            {
-                try
-                {
-                    InstantiateDisplayTypes(scriptOutput);
-                    InstantiateValues(scriptOutput);
-                }
-                catch (Exception E)
-                {
-                    LogException(E);
-                }
-            }
-
-            private void InstantiateDisplayTypes(cF4sdQuickActionRevision.cOutput scriptOutput)
-            {
-                try
-                {
-                    if (scriptOutput.ColumnTypes is Newtonsoft.Json.Linq.JArray columnTypeJArray)
-                    {
-                        var columnTypes = columnTypeJArray.ToObject<List<dynamic>>();
-                        if (columnTypes != null && columnTypes.Count > 0)
-                        {
-                            foreach (var columnTypeObject in columnTypes)
-                            {
-                                var displayType = GetDisplayType(columnTypeObject);
-                                DisplayTypes[displayType.Key] = displayType.Value;
-                            }
-                        }
-                    }
-                    else if (scriptOutput.ColumnTypes is Newtonsoft.Json.Linq.JObject columnTypeJObject)
-                    {
-                        try
-                        {
-                            var displayType = GetDisplayType(columnTypeJObject);
-
-                            DisplayTypes[displayType.Key] = displayType.Value;
-                        }
-                        catch (Exception E)
-                        {
-                            LogException(E);
-                        }
-                    }
-                }
-                catch (Exception E)
-                {
-                    LogException(E);
-                }
-            }
-
-            private void InstantiateValues(cF4sdQuickActionRevision.cOutput scriptOutput)
-            {
-                try
-                {
-                    if (!(scriptOutput.Values is JObject valuesJObject))
-                        return;
-
-                    if (valuesJObject.Properties() == null)
-                        return;
-
-                    foreach (var property in valuesJObject.Properties())
-                    {
-                        Values.Add(new KeyValuePair<string, object>(property.Name, property.Value));
-                    }
-                }
-                catch (Exception E)
-                {
-                    LogException(E);
-                }
-            }
-
-            public string GetDisplayValue(int index, Dictionary<string, cColumnOutputFormatting> columnOutputFormattings, bool getSecretValue = false)
-            {
-                string output = null;
-
-                try
-                {
-                    if (Values.Count <= index)
-                        return null;
-
-                    var selectedItem = Values[index];
-
-                    RawValueType displayType = RawValueType.STRING;
-                    DisplayTypes.TryGetValue(selectedItem.Key, out displayType);
-                    output = _rawValueFormatter.GetDisplayValue(selectedItem.Value, displayType);
-
-                    if (columnOutputFormattings != null && columnOutputFormattings.TryGetValue(selectedItem.Key, out var outputFormatting))
-                    {
-                        if (outputFormatting.Hidden)
-                            return string.Empty;
-
-                        if (outputFormatting.IsSecret && !getSecretValue)
-                            return veiledText;
-
-                        if (outputFormatting.DisplayType != null)
-                            output = _rawValueFormatter.GetDisplayValue(selectedItem.Value, outputFormatting.DisplayType.Value);
-
-                        if (outputFormatting.Translation != null)
-                        {
-                            var abstractTranslation = cF4SDHealthCardConfig.GetTranslationsWithName(DataProvider?.HealthCardDataHelper?.SelectedHealthCard, outputFormatting.Translation);
-                            if (abstractTranslation != null && abstractTranslation is cHealthCardTranslator translator)
-                            {
-                                output = translator.DefaultTranslation?.Translation.GetValue() ?? selectedItem.Value.ToString();
-
-                                foreach (var translation in translator.Translations)
-                                {
-                                    if (translation.Values.Any(value => value.Equals(selectedItem.Value.ToString(), StringComparison.InvariantCultureIgnoreCase)))
-                                        output = translation.Translation.GetValue();
-                                }
-                            }
-                        }
-                    }
-                }
-                catch (Exception E)
-                {
-                    LogException(E);
-                }
-
-                return output;
-            }
-        }
-
-        public class cQuickActionOutputList : cQuickActionOutput
-        {
-            public cQuickActionOutputList(cF4sdQuickActionRevision.cOutput scriptOutput) : base(scriptOutput)
-            {
-                InstantiateDisplayTypes(scriptOutput);
-            }
-
-            public Dictionary<string, RawValueType> DisplayTypes { get; set; } = new Dictionary<string, RawValueType>();
-            public List<List<KeyValuePair<string, object>>> Values { get; set; } = new List<List<KeyValuePair<string, object>>>();
-
-            private void InstantiateDisplayTypes(cF4sdQuickActionRevision.cOutput scriptOutput)
-            {
-                try
-                {
-                    if (scriptOutput.ColumnTypes is Newtonsoft.Json.Linq.JArray columnTypeJArray)
-                    {
-                        var columnTypes = columnTypeJArray.ToObject<List<dynamic>>();
-                        if (columnTypes != null && columnTypes.Count > 0)
-                        {
-                            foreach (var columnTypeObject in columnTypes)
-                            {
-                                var displayType = GetDisplayType(columnTypeObject);
-                                DisplayTypes[displayType.Key] = displayType.Value;
-                            }
-                        }
-                    }
-                    else if (scriptOutput.ColumnTypes is Newtonsoft.Json.Linq.JObject columnTypeJObject)
-                    {
-                        try
-                        {
-                            var displayType = GetDisplayType(columnTypeJObject);
-
-                            DisplayTypes[displayType.Key] = displayType.Value;
-                        }
-                        catch (Exception E)
-                        {
-                            LogException(E);
-                        }
-                    }
-                }
-                catch (Exception E)
-                {
-                    LogException(E);
-                }
-            }
-
-            public string GetDisplayValue(int row, int column, Dictionary<string, cColumnOutputFormatting> columnOutputFormattings, bool getSecretValue = false)
-            {
-                string output = null;
-
-                try
-                {
-                    RawValueType displayType = RawValueType.STRING;
-                    DisplayTypes.TryGetValue(Values[row][column].Key, out displayType);
-                    output = _rawValueFormatter.GetDisplayValue(Values[row][column].Value, displayType);
-
-                    if (columnOutputFormattings != null && columnOutputFormattings.TryGetValue(Values[row][column].Key, out var outputFormatting))
-                    {
-                        if (outputFormatting.Hidden)
-                            return string.Empty;
-
-                        if (outputFormatting.IsSecret && !getSecretValue)
-                            return veiledText;
-
-                        if (outputFormatting.DisplayType != null)
-                            output = _rawValueFormatter.GetDisplayValue(Values[row][column].Value, outputFormatting.DisplayType.Value);
-
-                        if (outputFormatting.Translation != null)
-                        {
-                            var abstractTranslation = cF4SDHealthCardConfig.GetTranslationsWithName(DataProvider?.HealthCardDataHelper?.SelectedHealthCard, outputFormatting.Translation);
-                            if (abstractTranslation != null && abstractTranslation is cHealthCardTranslator translator)
-                            {
-                                output = translator.DefaultTranslation?.Translation.GetValue() ?? Values[row].ToList()[column].Value.ToString();
-
-                                foreach (var translation in translator.Translations)
-                                {
-                                    if (translation.Values.Any(value => value.Equals(Values[row].ToList()[column].Value.ToString(), StringComparison.InvariantCultureIgnoreCase)))
-                                        output = translation.Translation.GetValue();
-                                }
-                            }
-                        }
-                    }
-                }
-                catch (Exception E)
-                {
-                    LogException(E);
-                }
-
-                return output;
-            }
-        }
-
-        public class cQuickActionMeasureValue
-        {
-            public int Id { get; set; }
-            public cMultiLanguageDictionary Names { get; set; }
-            public object Value { get; set; }
-            public object PostValue { get; set; }
-
-            public object Difference
-            {
-                get
-                {
-                    switch (Display)
-                    {
-                        case RawValueType.INTEGER:
-                        case RawValueType.PERCENT:
-                        case RawValueType.PERCENT100:
-                        case RawValueType.PERCENT1000:
-                        case RawValueType.BYTES:
-                            var valueDouble = cF4SDHealthCardRawData.GetDouble(Value);
-                            var postValueDouble = cF4SDHealthCardRawData.GetDouble(PostValue);
-
-                            if (valueDouble != null && postValueDouble != null)
-                                return postValueDouble - valueDouble;
-                            break;
-                    }
-                    return null;
-                }
-            }
-
-            public RawValueType Display { get; set; }
-        }
-
-        #endregion
-
         #region Properties
 
         private CancellationTokenSource tokenSource;

FasdDesktopUi/Basics/UserControls/DataCanvas/QuickActionStatusMonitorResultElement.xaml.cs

@@ -1,5 +1,5 @@
 using C4IT.FASD.Base;
-
+using FasdDesktopUi.Basics.Models.QuickActionOutput;
 using System;
 using System.Collections.Generic;
 using System.Linq;

FasdDesktopUi/Basics/UserControls/Notepad.xaml

@@ -38,52 +38,26 @@
             </Grid.RowDefinitions>
 
             <DockPanel>
-
-                <!--<DockPanel.Resources>
-                    <Style TargetType="ico:AdaptableIcon">
-                        <Setter Property="IconWidth"
-                                Value="20" />
-                        <Setter Property="IconHeight"
-                                Value="20" />
-                        <Setter Property="BorderPadding"
-                                Value="5" />
-                        <Setter Property="IconBackgroundColor"
-                                Value="Transparent" />
-                        <Setter Property="Margin"
-                                Value="0, 0, 10, 0" />
-                        <Setter Property="PrimaryIconColor"
-                                Value="{DynamicResource Color.Menu.Icon}" />
-                        <Setter Property="Cursor"
-                                Value="Hand" />
-                        <Setter Property="WindowChrome.IsHitTestVisibleInChrome"
-                                Value="True" />
-                        <Style.Triggers>
-                            <Trigger Property="IsMouseOver"
-                                     Value="True">
-                                <Setter Property="PrimaryIconColor"
-                                        Value="{DynamicResource Color.Menu.Icon.Hover}" />
-                                <Setter Property="IconBackgroundColor"
-                                        Value="{DynamicResource Background.Menu.Icon.Hover}" />
-                            </Trigger>
-                        </Style.Triggers>
-
-                    </Style>
-                </DockPanel.Resources>-->
-
-                <ico:AdaptableIcon  x:Name="CloseNotepadIcon" x:FieldModifier="private"
+                <ico:AdaptableIcon  x:Name="CloseNotepadIcon"
+                                    x:FieldModifier="private"
                                     DockPanel.Dock="Right"
                                     SelectedInternIcon="window_minimize"
                                     Style="{DynamicResource SettingsPage.Close.Icon}"
-                                    WindowChrome.IsHitTestVisibleInChrome ="True"
+                                    WindowChrome.IsHitTestVisibleInChrome="True"
                                     Margin="0 8 0 0"
-                                    Tag="close" MouseUp="CloseNotepadIcon_MouseUp" TouchDown="CloseNotepadIcon_TouchDown"/>
+                                    Tag="close"
+                                    MouseLeftButtonUp="CloseNotepadIcon_Click"
+                                    TouchDown="CloseNotepadIcon_Click" />
 
-                <ico:AdaptableIcon  x:Name="LockNotepadIcon" x:FieldModifier="private"
+                <ico:AdaptableIcon  x:Name="LockNotepadIcon"
+                                    x:FieldModifier="private"
                                     DockPanel.Dock="Right"
                                     Style="{DynamicResource Menu.Notepad.Icon.Lock}"
                                     MouseLeave="LockNotepadIcon_MouseLeave"
-                                    WindowChrome.IsHitTestVisibleInChrome ="True"
-                                    Tag="lock" MouseUp="LockNotepadIcon_MouseUp" TouchDown="LockNotepadIcon_TouchDown"/>
+                                    WindowChrome.IsHitTestVisibleInChrome="True"
+                                    Tag="lock"
+                                    MouseLeftButtonUp="LockNotepadIcon_Click"
+                                    TouchDown="LockNotepadIcon_Click" />
 
                 <ico:AdaptableIcon  DockPanel.Dock="Left"
                                     VerticalAlignment="Center"
@@ -110,48 +84,56 @@
             <DockPanel Grid.Row="2">
 
                 <Border  DockPanel.Dock="Top"
-                        Margin="0 0 0 10"
-                        Background="{DynamicResource BackgroundColor.DetailsPage.Widget.Title}"
-                        Padding="5"
-                        CornerRadius="7.5">
+                         Margin="0 0 0 10"
+                         Background="{DynamicResource BackgroundColor.DetailsPage.Widget.Title}"
+                         Padding="5"
+                         CornerRadius="7.5">
                     <DockPanel>
 
-                        <ico:AdaptableIcon x:Name="ToggleDockButton" x:FieldModifier="private"
+                        <ico:AdaptableIcon x:Name="ToggleDockButton"
+                                           x:FieldModifier="private"
                                            DockPanel.Dock="Right"
                                            SelectedMaterialIcon="ic_zoom_out_map"
                                            MouseLeftButtonUp="ToggleDockButton_MouseLeftButtonUp"
                                            TouchDown="ToggleDockButton_TouchDown" />
 
                         <StackPanel Orientation="Horizontal">
-                            <ico:AdaptableIcon x:Name="UndoIcon" x:FieldModifier="private"
+                            <ico:AdaptableIcon x:Name="UndoIcon"
+                                               x:FieldModifier="private"
                                                SelectedMaterialIcon="ic_undo"
                                                Command="ApplicationCommands.Undo"
-                                               Style="{DynamicResource Menu.MenuBar.PinnedIcon.Disabled}"/>
-                            <ico:AdaptableIcon x:Name="RedoIcon" x:FieldModifier="private"
+                                               Style="{DynamicResource Menu.MenuBar.PinnedIcon.Disabled}" />
+                            <ico:AdaptableIcon x:Name="RedoIcon"
+                                               x:FieldModifier="private"
                                                SelectedMaterialIcon="ic_redo"
                                                Command="ApplicationCommands.Redo"
-                                               Style="{DynamicResource Menu.MenuBar.PinnedIcon.Disabled}"/>
+                                               Style="{DynamicResource Menu.MenuBar.PinnedIcon.Disabled}" />
                             <ico:AdaptableIcon x:Name="CopyIcon"
                                                SelectedInternIcon="menuBar_copy"
-                                               TouchDown="CopyIcon_TouchDown"
-                                               MouseLeftButtonUp="CopyIcon_MouseLeftButtonUp" />
-                            <ico:AdaptableIcon x:Name="BoldIcon" x:FieldModifier="private"
+                                               TouchDown="CopyIcon_Click"
+                                               MouseLeftButtonUp="CopyIcon_Click" />
+                            <ico:AdaptableIcon x:Name="BoldIcon"
+                                               x:FieldModifier="private"
                                                SelectedMaterialIcon="ic_format_bold"
                                                Command="EditingCommands.ToggleBold"
                                                MouseLeftButtonUp="TextBoxIcon_MouseLeftButtonUp" />
-                            <ico:AdaptableIcon x:Name="ItalicIcon" x:FieldModifier="private"
+                            <ico:AdaptableIcon x:Name="ItalicIcon"
+                                               x:FieldModifier="private"
                                                SelectedMaterialIcon="ic_format_italic"
                                                Command="EditingCommands.ToggleItalic"
                                                MouseLeftButtonUp="TextBoxIcon_MouseLeftButtonUp" />
-                            <ico:AdaptableIcon x:Name="UnderlineIcon" x:FieldModifier="private"
+                            <ico:AdaptableIcon x:Name="UnderlineIcon"
+                                               x:FieldModifier="private"
                                                SelectedMaterialIcon="ic_format_underlined"
                                                Command="EditingCommands.ToggleUnderline"
                                                MouseLeftButtonUp="TextBoxIcon_MouseLeftButtonUp" />
-                            <ico:AdaptableIcon x:Name="BulletsIcon" x:FieldModifier="private"
+                            <ico:AdaptableIcon x:Name="BulletsIcon"
+                                               x:FieldModifier="private"
                                                SelectedMaterialIcon="ic_format_list_bulleted"
                                                Command="EditingCommands.ToggleBullets"
                                                MouseLeftButtonUp="TextBoxIcon_MouseLeftButtonUp" />
-                            <ico:AdaptableIcon x:Name="NumberingIcon" x:FieldModifier="private"
+                            <ico:AdaptableIcon x:Name="NumberingIcon"
+                                               x:FieldModifier="private"
                                                SelectedMaterialIcon="ic_format_list_numbered"
                                                Command="EditingCommands.ToggleNumbering"
                                                MouseLeftButtonUp="TextBoxIcon_MouseLeftButtonUp" />
@@ -161,7 +143,8 @@
                 </Border>
 
                 <ScrollViewer    VerticalScrollBarVisibility="Auto">
-                    <RichTextBox x:Name="NotepadRichTextBox" x:FieldModifier="private"
+                    <RichTextBox x:Name="NotepadRichTextBox"
+                                 x:FieldModifier="private"
                                  VerticalAlignment="Stretch"
                                  Padding="2.5 5"
                                  TextChanged="NotepadRichTextBox_TextChanged"
@@ -169,8 +152,7 @@
                                  Background="{DynamicResource BackgroundColor.DetailsPage.Widget.Title}"
                                  SpellCheck.IsEnabled="True"
                                  SelectionChanged="NotepadRichTextBox_SelectionChanged"
-                                 IsVisibleChanged="NotepadRichTextBox_IsVisibleChanged"
-                                 GotKeyboardFocus="NotepadRichTextBox_GotKeyboardFocus">
+                                 IsVisibleChanged="NotepadRichTextBox_IsVisibleChanged">
                         <RichTextBox.Resources>
                             <Style TargetType="Border">
                                 <Setter Property="CornerRadius"

FasdDesktopUi/Basics/UserControls/Notepad.xaml.cs

@@ -42,21 +42,7 @@ namespace FasdDesktopUi.Basics.UserControls
 
         #region DataProvider
 
-        private cSupportCaseDataProvider DataProvider;
-
-        /*
-        {
-            get { return (cDataProviderBase)GetValue(DataProviderProperty); }
-            set {
-                SetValue(DataProviderProperty, value);
-            }
-        }
-        */
-
-        /*
-        private static readonly DependencyProperty DataProviderProperty =
-            DependencyProperty.Register("DataProvider", typeof(cDataProviderBase), typeof(Notepad), new PropertyMetadata(null));
-        */
+        private readonly cSupportCaseDataProvider _dataProvider;
 
         #endregion
 
@@ -102,24 +88,18 @@ namespace FasdDesktopUi.Basics.UserControls
 
         private static void HandleLockedChanged(DependencyObject d, DependencyPropertyChangedEventArgs e)
         {
-
             try
             {
-                if (!(d is Notepad _me))
-                {
+                if (!(d is Notepad notepad))
                     return;
-                }
-
-                _me.LockNotepadIcon.SelectedInternIcon = _me.IsLocked ? F4SD_AdaptableIcon.Enums.enumInternIcons.lock_closed : F4SD_AdaptableIcon.Enums.enumInternIcons.lock_open;
-
-                _me.CloseNotepadIcon.IsEnabled = _me.IsLocked ? false : true;
 
+                notepad.LockNotepadIcon.SelectedInternIcon = notepad.IsLocked ? enumInternIcons.lock_closed : enumInternIcons.lock_open;
+                notepad.CloseNotepadIcon.IsEnabled = !notepad.IsLocked;
             }
             catch (Exception E)
             {
                 LogException(E);
             }
-
         }
 
         #endregion
@@ -165,7 +145,7 @@ namespace FasdDesktopUi.Basics.UserControls
 
         public Notepad(cSupportCaseDataProvider dataProvider)
         {
-            DataProvider = dataProvider;
+            _dataProvider = dataProvider;
             InitializeComponent();
             saveTimer = new DispatcherTimer(TimeSpan.FromSeconds(0.75), DispatcherPriority.Render, SaveNotes, Dispatcher.CurrentDispatcher);
             IsLocked = cFasdCockpitConfig.Instance.IsNotepadVisibleDocked;
@@ -175,29 +155,6 @@ namespace FasdDesktopUi.Basics.UserControls
 
         #region Methods
 
-
-        private void NotepadRichTextBox_GotKeyboardFocus(object sender, KeyboardFocusChangedEventArgs e)
-        {
-            try
-            {
-                if (DataProvider is null)
-                    return;
-
-                if (DataProvider?.CaseNotes?.Parent is RichTextBox parentBox)
-                    parentBox.Document = new FlowDocument();
-
-                if (!(sender is RichTextBox senderElement))
-                    return;
-
-                senderElement.Document = DataProvider.CaseNotes;
-                senderElement.CaretPosition = senderElement.CaretPosition.DocumentEnd;
-            }
-            catch (Exception E)
-            {
-                LogException(E);
-            }
-        }
-
         private async void NotepadRichTextBox_IsVisibleChanged(object sender, DependencyPropertyChangedEventArgs e)
         {
             try
@@ -205,11 +162,15 @@ namespace FasdDesktopUi.Basics.UserControls
                 if (!(e.NewValue is bool isVisible && isVisible))
                     return;
 
-                await Task.Delay(50);
-                NotepadRichTextBox.Focus();
-                Keyboard.Focus(NotepadRichTextBox);
+                if (!(sender is RichTextBox senderElement))
+                    return;
 
-                NotepadRichTextBox_GotKeyboardFocus(sender, null);
+                senderElement.Document = _dataProvider.CaseNotes;
+                senderElement.CaretPosition = senderElement.CaretPosition.DocumentEnd;
+
+                await Task.Delay(50);
+                senderElement.Focus();
+                Keyboard.Focus(senderElement);
             }
             catch (Exception E)
             {
@@ -221,7 +182,7 @@ namespace FasdDesktopUi.Basics.UserControls
 
         #region CopyIcon Click
 
-        private async void CopyIcon_Click(object sender)
+        private async void CopyIcon_Click(object sender, InputEventArgs e)
         {
             try
             {
@@ -254,16 +215,6 @@ namespace FasdDesktopUi.Basics.UserControls
             }
         }
 
-        private void CopyIcon_TouchDown(object sender, TouchEventArgs e)
-        {
-            CopyIcon_Click(sender);
-        }
-
-        private void CopyIcon_MouseLeftButtonUp(object sender, MouseButtonEventArgs e)
-        {
-            CopyIcon_Click(sender);
-        }
-
         #endregion
 
         #region Popout
@@ -308,13 +259,13 @@ namespace FasdDesktopUi.Basics.UserControls
             {
                 saveTimer?.Stop();
 
-                if (DataProvider is null)
+                if (_dataProvider is null)
                     return;
 
                 Dispatcher.Invoke(() =>
                 {
                     SetLanguageOfDocument();
-                    DataProvider.SaveCaseNotes();
+                    _dataProvider.SaveCaseNotes();
                 });
             }
             catch (Exception E)
@@ -642,7 +593,7 @@ namespace FasdDesktopUi.Basics.UserControls
             {
                 ToggleDockButton.Visibility = IsUndocked ? Visibility.Collapsed : Visibility.Visible;
                 LockNotepadIcon.Visibility = IsUndocked ? Visibility.Collapsed : Visibility.Visible;
-                CloseNotepadIcon.IsEnabled = IsUndocked ? true : !IsLocked;
+                CloseNotepadIcon.IsEnabled = IsUndocked || !IsLocked;
 
             }
             catch (Exception E)
@@ -680,23 +631,12 @@ namespace FasdDesktopUi.Basics.UserControls
             }
         }
 
-        private void CloseNotepadIcon_MouseUp(object sender, MouseButtonEventArgs e)
-        {
-            if (e.ChangedButton == MouseButton.Left)
-                CloseNotepad();
-        }
-
-        private void CloseNotepadIcon_TouchDown(object sender, TouchEventArgs e)
-        {
-            CloseNotepad();
-        }
+        private void CloseNotepadIcon_Click(object sender, InputEventArgs e) => CloseNotepad();
 
         private void LockNotepad()
         {
-
             try
             {
-
                 if (IsLocked)
                 {
                     LockNotepadIcon.SetResourceReference(AdaptableIcon.AdaptableIcon.PrimaryIconColorProperty, "Color.SoftContrast");
@@ -717,19 +657,9 @@ namespace FasdDesktopUi.Basics.UserControls
             {
                 LogException(E);
             }
-
         }
 
-        private void LockNotepadIcon_MouseUp(object sender, MouseButtonEventArgs e)
-        {
-            if (e.ChangedButton == MouseButton.Left)
-                LockNotepad();
-        }
-
-        private void LockNotepadIcon_TouchDown(object sender, TouchEventArgs e)
-        {
-            LockNotepad();
-        }
+        private void LockNotepadIcon_Click(object sender, InputEventArgs e) => LockNotepad();
 
         private void LockNotepadIcon_MouseLeave(object sender, MouseEventArgs e)
         {

FasdDesktopUi/Basics/UserControls/QuickActionSelector.xaml

@@ -78,14 +78,15 @@
             <local:SearchBar x:Name="Search"
                              DockPanel.Dock="Top"
                              PlaceholderText="{Binding Converter={StaticResource LanguageConverter}, ConverterParameter=Searchbar.Placeholder}"
-                             ShowCloseButton="False"       
+                             ShowCloseButton="True"       
                              SearchButtonSize="26"
                              DebounceInterval="0"
                              SearchBackground="{DynamicResource BackgroundColor.DetailsPage.Widget.Title}"
                              SearchValueChanged="SearchBar_SearchValueChanged"
                              Margin="0 0 0 10" 
                              Focusable="True"
-                             Height="26" />
+                             Height="26" 
+                             CancelledSearch="Search_CancelledSearch" />            
 
             <local:CustomMenu x:Name="SubMenuUc"
                               DockPanel.Dock="Top"

FasdDesktopUi/Basics/UserControls/QuickActionSelector.xaml.cs

@@ -238,5 +238,12 @@ namespace FasdDesktopUi.Basics.UserControls
 
         private void SearchBar_SearchValueChanged(object sender, string e)        
             => SearchValueChanged?.Invoke(this, e);
+
+        #region ClearSearch
+        private void Search_CancelledSearch(object sender, RoutedEventArgs e)
+        {
+            Search.Clear();
+        }
+        #endregion
     }
 }

FasdDesktopUi/Basics/UserControls/SearchBar.xaml.cs

@@ -1,4 +1,5 @@
 using System;
+using System.Timers;
 using System.Windows;
 using System.Windows.Controls;
 using System.Windows.Input;
@@ -9,7 +10,7 @@ namespace FasdDesktopUi.Basics.UserControls
 {
     public partial class SearchBar : UserControl
     {
-        private readonly DispatcherTimer _searchTimer = new DispatcherTimer();
+        private readonly Timer _searchTimer = new Timer();
 
         #region Dependency Properties
 
@@ -70,7 +71,8 @@ namespace FasdDesktopUi.Basics.UserControls
 
         private static void OnDebounceIntervalChanged(DependencyObject d, DependencyPropertyChangedEventArgs e)
         {
-            ((SearchBar)d)._searchTimer.Interval = (TimeSpan)e.NewValue;
+            TimeSpan interval = (TimeSpan)e.NewValue;
+            ((SearchBar)d)._searchTimer.Interval = Math.Max(interval.TotalMilliseconds, 10);
         }
 
         public static readonly DependencyProperty IsInputEnabledProperty =
@@ -158,7 +160,7 @@ namespace FasdDesktopUi.Basics.UserControls
 
         private void HandleSearchValueChanged()
         {
-            if (_searchTimer.IsEnabled)
+            if (_searchTimer.Enabled)
                 _searchTimer.Stop();
 
             _searchTimer.Start();
@@ -183,8 +185,8 @@ namespace FasdDesktopUi.Basics.UserControls
         private void SearchBar_Loaded(object sender, RoutedEventArgs e)
         {
             _searchTimer.Stop();
-            _searchTimer.Interval = DebounceInterval;
-            _searchTimer.Tick += SearchTimerTick;
+            _searchTimer.Interval = Math.Max(DebounceInterval.TotalMilliseconds, 10);
+            _searchTimer.Elapsed += SearchTimerTick;
             BackgroundBorder.CornerRadius = new CornerRadius(BackgroundBorder.ActualHeight / 2.0);
         }
 

FasdDesktopUi/Basics/UserControls/SearchResult/CustomSearchResultCollection.xaml.cs

@@ -422,9 +422,28 @@ namespace FasdDesktopUi.Basics.UserControls
 
                 foreach (var informationClass in informationClasses.Reverse())
                 {
+                    string _title = string.Empty;
+                    switch (informationClass)
+                    {
+                        case enumFasdInformationClass.Computer:
+                            _title = "Searchbar.Relations.SearchFor.Computer";
+                            break;
+                        case enumFasdInformationClass.User:
+                            _title = "Searchbar.Relations.SearchFor.User";
+                            break;
+                        case enumFasdInformationClass.Ticket:
+                            _title = "Searchbar.Relations.SearchFor.Ticket";
+                            break;
+                        case enumFasdInformationClass.VirtualSession:
+                            _title = "Searchbar.Relations.SearchFor.VirtualSession";
+                            break;
+                    }
+                    if (string.IsNullOrEmpty(_title))
+                        continue;
+
                     var searchResultCategory = new SearchResultCategory()
                     {
-                        Title = string.Format(cMultiLanguageSupport.GetItem("Searchbar.Relations.SearchFor"), informationClass),
+                        Title = cMultiLanguageSupport.GetItem(_title),
                         IsPending = true,
                         TitleIcon = GetIconFrom(informationClass),
                         Margin = new Thickness(0, 7.5, 0, 0)

FasdDesktopUi/Basics/UserControls/Ticket/CloseCaseDialogWithTicket.xaml.cs

@@ -104,6 +104,13 @@ namespace FasdDesktopUi.Basics.UserControls
         public bool AreCaseNotesMandatory =>
             cFasdCockpitConfig.Instance?.Global?.TicketConfiguration?.NotesMandatory ?? false;
 
+        private bool UseSimplifiedCaseCompletionDialog =>
+            cFasdCockpitConfig.Instance?.Global?.TicketConfiguration?.UseSimplifiedCaseCompletionDialog == true;
+
+        private enumTicketExternalOpenMode SimplifiedCaseCompletionTicketOpenMode =>
+            cFasdCockpitConfig.Instance?.Global?.TicketConfiguration?.SimplifiedCaseCompletionTicketOpenMode
+            ?? enumTicketExternalOpenMode.Preview;
+
         private static class TicketInfoKeys
         {
             public const string ActivityType = "ActivityType";
@@ -531,6 +538,8 @@ namespace FasdDesktopUi.Basics.UserControls
 
         private void CloseCaseDialogWithTicket_Loaded(object sender, RoutedEventArgs e)
         {
+            UpdateTicketComponentVisibility();
+
             Window _parentWindow = Window.GetWindow(this);
 
             if (!(_parentWindow is TicketCompletion _msgBox))
@@ -623,10 +632,17 @@ namespace FasdDesktopUi.Basics.UserControls
                     return;
 
                 var _isVisible = checkTicketActive() && !_skipTicketPillSelected;
+                var useSimplifiedDialog = _isVisible && UseSimplifiedCaseCompletionDialog;
+
+                if (useSimplifiedDialog)
+                    SelectSaveTicketAction();
 
                 TicketSelectionCategory.Visibility = _isVisible ? Visibility.Visible : Visibility.Collapsed;
-                StatusSelectionBorder.Visibility = _isVisible ? Visibility.Visible : Visibility.Collapsed;
+                StatusSelectionBorder.Visibility = _isVisible && !useSimplifiedDialog ? Visibility.Visible : Visibility.Collapsed;
                 CopyDisclaimerTextBox.Visibility = _isVisible ? Visibility.Collapsed : Visibility.Visible;
+
+                if (!_isVisible || useSimplifiedDialog)
+                    DynamicStatusAdditionBorder.Visibility = Visibility.Collapsed;
             }
             catch (Exception E)
             {
@@ -634,6 +650,21 @@ namespace FasdDesktopUi.Basics.UserControls
             }
         }
 
+        private void SelectSaveTicketAction()
+        {
+            var saveItem = TicketStatusCombobox.Items
+                .OfType<ComboBoxItem>()
+                .FirstOrDefault(item =>
+                    Enum.TryParse(item.Tag?.ToString(), out enumCloseCaseTicketStatus action) &&
+                    action == enumCloseCaseTicketStatus.Save);
+
+            if (saveItem != null && !ReferenceEquals(TicketStatusCombobox.SelectedItem, saveItem))
+                TicketStatusCombobox.SelectedItem = saveItem;
+
+            DynamicStatusAdditionBorder.Child = null;
+            DynamicStatusAdditionBorder.Visibility = Visibility.Collapsed;
+        }
+
         private UIElement GetTicketUiElement(cF4sdApiSearchResultRelation ticketRelation)
         {
             try
@@ -2011,7 +2042,20 @@ namespace FasdDesktopUi.Basics.UserControls
                 ticketData.AdditionalValues.Add("Dialog.CloseCase.AssetNotFoundInMatrix42", cMultiLanguageSupport.GetItem("Dialog.CloseCase.AssetNotFoundInMatrix42"));
                 ticketData.AdditionalValues.Add("Dialog.CloseCase.ReopenReasonText", cMultiLanguageSupport.GetItem("Dialog.CloseCase.ReopenReasonText"));
                 ticketData.AdditionalValues.Add("Dialog.CloseCase.ReopenReasonTextHtml", cMultiLanguageSupport.GetItem("Dialog.CloseCase.ReopenReasonTextHtml"));
-                var _res = await cFasdCockpitCommunicationBase.Instance.Matrix42TicketFinalization(ticketData);
+                var finalizationResult = await cFasdCockpitCommunicationBase.Instance.FinalizeTicketAsync(ticketData);
+                if (finalizationResult?.Success != true)
+                    return false;
+
+                if (UseSimplifiedCaseCompletionDialog &&
+                    SimplifiedCaseCompletionTicketOpenMode != enumTicketExternalOpenMode.None &&
+                    finalizationResult.TicketId is Guid finalizedTicketId &&
+                    finalizedTicketId != Guid.Empty)
+                {
+                    await TicketExternalLinkHelper.TryOpenFinalizedTicketExternallyAsync(
+                        finalizedTicketId,
+                        SimplifiedCaseCompletionTicketOpenMode);
+                }
+
                 return true;
             }
             catch (Exception e)

FasdDesktopUi/Basics/UserControls/TicketOverview.xaml

@@ -15,6 +15,44 @@
     <UserControl.Resources>
         <vc:LanguageDefinitionsConverter x:Key="LanguageConverter" />
 
+        <Style x:Key="TicketOverviewRowHeadingStyle"
+               TargetType="Label">
+            <Setter Property="HorizontalContentAlignment"
+                    Value="Stretch" />
+            <Setter Property="VerticalContentAlignment"
+                    Value="Center" />
+            <EventSetter Event="MouseEnter"
+                         Handler="RowHeading_MouseEnter" />
+            <EventSetter Event="MouseLeave"
+                         Handler="RowHeading_MouseLeave" />
+            <Setter Property="Template">
+                <Setter.Value>
+                    <ControlTemplate TargetType="Label">
+                        <!-- Padding stays outside the ticker viewport so the animation uses the actual visible text width.
+                             The small right-side reserve prevents marginal overflows from triggering the marquee. -->
+                        <Border Background="Transparent"
+                                Padding="{TemplateBinding Padding}">
+                            <Border x:Name="PART_TickerContainer"
+                                    Background="Transparent"
+                                    ClipToBounds="True"
+                                    Margin="0,0,-2,0">
+                                <TextBlock x:Name="PART_TickerText"
+                                           Text="{Binding Content, RelativeSource={RelativeSource TemplatedParent}}"
+                                           Foreground="{TemplateBinding Foreground}"
+                                           FontFamily="{TemplateBinding FontFamily}"
+                                           FontSize="{TemplateBinding FontSize}"
+                                           FontStretch="{TemplateBinding FontStretch}"
+                                           FontStyle="{TemplateBinding FontStyle}"
+                                           FontWeight="{TemplateBinding FontWeight}"
+                                           TextTrimming="CharacterEllipsis"
+                                           VerticalAlignment="Center" />
+                            </Border>
+                        </Border>
+                    </ControlTemplate>
+                </Setter.Value>
+            </Setter>
+        </Style>
+
         <!-- Style für Labels mit Auswahlzustand -->
         <Style x:Key="RoundedSelectedLabelStyle"
                TargetType="Label">
@@ -82,8 +120,11 @@
             <Grid.RowDefinitions>
                 <RowDefinition Height="Auto" />
                 <RowDefinition Height="Auto" />
+                <RowDefinition x:Name="TicketsRow"
+                               Height="Auto" />
                 <RowDefinition Height="Auto" />
-                <RowDefinition Height="Auto" />
+                <RowDefinition x:Name="ServiceRequestsRow"
+                               Height="Auto" />
                 <RowDefinition Height="Auto" />
             </Grid.RowDefinitions>
             <Grid.ColumnDefinitions>
@@ -128,6 +169,7 @@
             <!-- Tickets -->
             <Label Grid.Row="2"
                    Grid.Column="0"
+                   Style="{StaticResource TicketOverviewRowHeadingStyle}"
                    Foreground="{DynamicResource FontColor.DetailsPage.TitleSection.Header}"
                    Content="{Binding Converter={StaticResource LanguageConverter}, ConverterParameter=TicketOverview.Row.Heading.Tickets}"
                    FontWeight="Bold"
@@ -200,6 +242,7 @@
             <!-- Incidents -->
             <Label Grid.Row="3"
                    Grid.Column="0"
+                   Style="{StaticResource TicketOverviewRowHeadingStyle}"
                    Foreground="{DynamicResource FontColor.DetailsPage.TitleSection.Header}"
                    Content="{Binding Converter={StaticResource LanguageConverter}, ConverterParameter=TicketOverview.Row.Heading.Incidents}"
                    FontWeight="Bold"
@@ -269,15 +312,89 @@
                    HorizontalAlignment="Center"
                    Cursor="Hand" />
 
-            <!-- Unassigned -->
+            <!-- Service Requests -->
             <Label Grid.Row="4"
                    Grid.Column="0"
+                   Style="{StaticResource TicketOverviewRowHeadingStyle}"
+                   Foreground="{DynamicResource FontColor.DetailsPage.TitleSection.Header}"
+                   Content="{Binding Converter={StaticResource LanguageConverter}, ConverterParameter=TicketOverview.Row.Heading.ServiceRequests}"
+                   FontWeight="Bold"
+                   FontSize="12" />
+
+            <Label Grid.Row="4"
+                   Grid.Column="1"
+                   Content="{Binding ServiceRequestsNew}"
+                   Style="{StaticResource RoundedSelectedLabelStyle}"
+                   local:TicketOverview.IsSelected="{Binding ServiceRequestsNewSelected, Mode=TwoWay}"
+                   local:TicketOverview.IsHighlighted="{Binding ServiceRequestsNewHighlighted}"
+                   ToolTip="{Binding ServiceRequestsNewChangeHint}"
+                   Tag="ServiceRequestsNewSelected"
+                   MouseLeftButtonUp="Label_MouseLeftButtonUp"
+                   FontWeight="Medium"
+                   Foreground="{DynamicResource Color.Green}"
+                   FontSize="12"
+                   VerticalAlignment="Center"
+                   HorizontalAlignment="Center"
+                   Cursor="Hand" />
+
+            <Label Grid.Row="4"
+                   Grid.Column="2"
+                   Content="{Binding ServiceRequestsActive}"
+                   Style="{StaticResource RoundedSelectedLabelStyle}"
+                   local:TicketOverview.IsSelected="{Binding ServiceRequestsActiveSelected, Mode=TwoWay}"
+                   local:TicketOverview.IsHighlighted="{Binding ServiceRequestsActiveHighlighted}"
+                   ToolTip="{Binding ServiceRequestsActiveChangeHint}"
+                   Tag="ServiceRequestsActiveSelected"
+                   MouseLeftButtonUp="Label_MouseLeftButtonUp"
+                   FontWeight="Medium"
+                   Foreground="{DynamicResource Color.Green}"
+                   FontSize="12"
+                   VerticalAlignment="Center"
+                   HorizontalAlignment="Center"
+                   Cursor="Hand" />
+
+            <Label Grid.Row="4"
+                   Grid.Column="3"
+                   Content="{Binding ServiceRequestsCritical}"
+                   Style="{StaticResource RoundedSelectedLabelStyle}"
+                   local:TicketOverview.IsSelected="{Binding ServiceRequestsCriticalSelected, Mode=TwoWay}"
+                   local:TicketOverview.IsHighlighted="{Binding ServiceRequestsCriticalHighlighted}"
+                   ToolTip="{Binding ServiceRequestsCriticalChangeHint}"
+                   Tag="ServiceRequestsCriticalSelected"
+                   MouseLeftButtonUp="Label_MouseLeftButtonUp"
+                   FontWeight="Medium"
+                   Foreground="{DynamicResource Color.Red}"
+                   FontSize="12"
+                   VerticalAlignment="Center"
+                   HorizontalAlignment="Center"
+                   Cursor="Hand" />
+
+            <Label Grid.Row="4"
+                   Grid.Column="4"
+                   Content="{Binding ServiceRequestsNewInfo}"
+                   Style="{StaticResource RoundedSelectedLabelStyle}"
+                   local:TicketOverview.IsSelected="{Binding ServiceRequestsNewInfoSelected, Mode=TwoWay}"
+                   local:TicketOverview.IsHighlighted="{Binding ServiceRequestsNewInfoHighlighted}"
+                   ToolTip="{Binding ServiceRequestsNewInfoChangeHint}"
+                   Tag="ServiceRequestsNewInfoSelected"
+                   MouseLeftButtonUp="Label_MouseLeftButtonUp"
+                   FontWeight="Medium"
+                   Foreground="{DynamicResource Color.Orange}"
+                   FontSize="12"
+                   VerticalAlignment="Center"
+                   HorizontalAlignment="Center"
+                   Cursor="Hand" />
+
+            <!-- Unassigned -->
+            <Label Grid.Row="5"
+                   Grid.Column="0"
+                   Style="{StaticResource TicketOverviewRowHeadingStyle}"
                    Foreground="{DynamicResource FontColor.DetailsPage.TitleSection.Header}"
                    Content="{Binding Converter={StaticResource LanguageConverter}, ConverterParameter=TicketOverview.Row.Heading.UnassignedTickets}"
                    FontWeight="Bold"
                    FontSize="12" />
 
-            <Label Grid.Row="4"
+            <Label Grid.Row="5"
                    Grid.Column="1"
                    Content="{Binding UnassignedTickets}"
                    Style="{StaticResource RoundedSelectedLabelStyle}"
@@ -293,7 +410,7 @@
                    HorizontalAlignment="Center"
                    Cursor="Hand" />
 
-            <Label Grid.Row="4"
+            <Label Grid.Row="5"
                    Grid.Column="3"
                    Content="{Binding UnassignedTicketsCritical}"
                    Style="{StaticResource RoundedSelectedLabelStyle}"

FasdDesktopUi/Basics/UserControls/TicketOverview.xaml.cs

@@ -10,6 +10,7 @@ using System.Windows.Threading;
 
 using C4IT.FASD.Cockpit.Communication;
 using C4IT.Logging;
+using FasdDesktopUi.Basics;
 using FasdDesktopUi.Basics.Models;
 using FasdDesktopUi.Basics.Services;
 using FasdDesktopUi.Basics.Services.Models;
@@ -31,6 +32,10 @@ namespace FasdDesktopUi.Basics.UserControls
             ("IncidentActive", new Action<TicketOverviewModel, int>((vm, value) => { vm.IncidentActive = value; })),
             ("IncidentCritical", new Action<TicketOverviewModel, int>((vm, value) => { vm.IncidentCritical = value; })),
             ("IncidentNewInfo", new Action<TicketOverviewModel, int>((vm, value) => { vm.IncidentNewInfo = value; })),
+            ("ServiceRequestsNew", new Action<TicketOverviewModel, int>((vm, value) => { vm.ServiceRequestsNew = value; })),
+            ("ServiceRequestsActive", new Action<TicketOverviewModel, int>((vm, value) => { vm.ServiceRequestsActive = value; })),
+            ("ServiceRequestsCritical", new Action<TicketOverviewModel, int>((vm, value) => { vm.ServiceRequestsCritical = value; })),
+            ("ServiceRequestsNewInfo", new Action<TicketOverviewModel, int>((vm, value) => { vm.ServiceRequestsNewInfo = value; })),
             ("UnassignedTickets", new Action<TicketOverviewModel, int>((vm, value) => { vm.UnassignedTickets = value; })),
             ("UnassignedTicketsCritical", new Action<TicketOverviewModel, int>((vm, value) => { vm.UnassignedTicketsCritical = value; }))
         };
@@ -44,6 +49,10 @@ namespace FasdDesktopUi.Basics.UserControls
             ("IncidentActive", new Action<TicketOverviewModel, bool>((vm, value) => { vm.IncidentActiveHighlighted = value; })),
             ("IncidentCritical", new Action<TicketOverviewModel, bool>((vm, value) => { vm.IncidentCriticalHighlighted = value; })),
             ("IncidentNewInfo", new Action<TicketOverviewModel, bool>((vm, value) => { vm.IncidentNewInfoHighlighted = value; })),
+            ("ServiceRequestsNew", new Action<TicketOverviewModel, bool>((vm, value) => { vm.ServiceRequestsNewHighlighted = value; })),
+            ("ServiceRequestsActive", new Action<TicketOverviewModel, bool>((vm, value) => { vm.ServiceRequestsActiveHighlighted = value; })),
+            ("ServiceRequestsCritical", new Action<TicketOverviewModel, bool>((vm, value) => { vm.ServiceRequestsCriticalHighlighted = value; })),
+            ("ServiceRequestsNewInfo", new Action<TicketOverviewModel, bool>((vm, value) => { vm.ServiceRequestsNewInfoHighlighted = value; })),
             ("UnassignedTickets", new Action<TicketOverviewModel, bool>((vm, value) => { vm.UnassignedTicketsHighlighted = value; })),
             ("UnassignedTicketsCritical", new Action<TicketOverviewModel, bool>((vm, value) => { vm.UnassignedTicketsCriticalHighlighted = value; }))
         };
@@ -57,6 +66,10 @@ namespace FasdDesktopUi.Basics.UserControls
             ("IncidentActive", new Action<TicketOverviewModel, string>((vm, value) => { vm.IncidentActiveChangeHint = value; })),
             ("IncidentCritical", new Action<TicketOverviewModel, string>((vm, value) => { vm.IncidentCriticalChangeHint = value; })),
             ("IncidentNewInfo", new Action<TicketOverviewModel, string>((vm, value) => { vm.IncidentNewInfoChangeHint = value; })),
+            ("ServiceRequestsNew", new Action<TicketOverviewModel, string>((vm, value) => { vm.ServiceRequestsNewChangeHint = value; })),
+            ("ServiceRequestsActive", new Action<TicketOverviewModel, string>((vm, value) => { vm.ServiceRequestsActiveChangeHint = value; })),
+            ("ServiceRequestsCritical", new Action<TicketOverviewModel, string>((vm, value) => { vm.ServiceRequestsCriticalChangeHint = value; })),
+            ("ServiceRequestsNewInfo", new Action<TicketOverviewModel, string>((vm, value) => { vm.ServiceRequestsNewInfoChangeHint = value; })),
             ("UnassignedTickets", new Action<TicketOverviewModel, string>((vm, value) => { vm.UnassignedTicketsChangeHint = value; })),
             ("UnassignedTicketsCritical", new Action<TicketOverviewModel, string>((vm, value) => { vm.UnassignedTicketsCriticalChangeHint = value; }))
         };
@@ -175,6 +188,41 @@ namespace FasdDesktopUi.Basics.UserControls
         }
         #endregion
 
+        #region Row Heading Ticker
+
+        private void RowHeading_MouseEnter(object sender, MouseEventArgs e)
+        {
+            if (!TryGetRowHeadingTickerParts(sender, out var textBlock, out var container))
+                return;
+
+            cUtility.SetTickerTextAnimation(textBlock, container);
+        }
+
+        private void RowHeading_MouseLeave(object sender, MouseEventArgs e)
+        {
+            if (!TryGetRowHeadingTickerParts(sender, out var textBlock, out var container))
+                return;
+
+            textBlock.TextTrimming = TextTrimming.CharacterEllipsis;
+            textBlock.BeginAnimation(MarginProperty, null);
+            container.ClearValue(WidthProperty);
+        }
+
+        private static bool TryGetRowHeadingTickerParts(object sender, out TextBlock textBlock, out Border container)
+        {
+            textBlock = null;
+            container = null;
+
+            if (!(sender is Label label) || label.Template == null)
+                return false;
+
+            textBlock = label.Template.FindName("PART_TickerText", label) as TextBlock;
+            container = label.Template.FindName("PART_TickerContainer", label) as Border;
+            return textBlock != null && container != null;
+        }
+
+        #endregion
+
         #region Methods 
         private async void TicketOverview_Loaded(object sender, RoutedEventArgs e)
         {
@@ -225,6 +273,15 @@ namespace FasdDesktopUi.Basics.UserControls
             if (DataContext is TicketOverviewModel vm)
                 vm.ResetSelection();
         }
+
+        public void SetTicketAndServiceRequestsVisibility(bool isVisible)
+        {
+            Dispatcher.Invoke(() =>
+            {
+                TicketsRow.Height = isVisible ? GridLength.Auto : new GridLength(0);
+                ServiceRequestsRow.Height = isVisible ? GridLength.Auto : new GridLength(0);
+            });
+        }
         /// <summary>
         /// Prüft welche Daten für die Ansicht geladen werden sollen
         /// Wenn UseRoledTickets = true dann Rolebased Tickets und Incidents laden
@@ -268,6 +325,8 @@ namespace FasdDesktopUi.Basics.UserControls
                 if (counts == null || counts.Count == 0)
                     counts = await LoadCountsFallbackAsync(useRoleTickets).ConfigureAwait(false);
 
+                SetTicketAndServiceRequestsVisibility(TicketOverviewUpdateService.Instance?.TicketAndServiceRequestsEnabled == true);
+
                 await Dispatcher.InvokeAsync(() =>
                 {
                     foreach (var (key, setter) in CategorySetters)

FasdDesktopUi/Config/LanguageDefinitions.xml

@@ -399,9 +399,24 @@ Wie möchten Sie fortfahren?</Language>
     <Language Lang="DE">Letzte Suchanfragen</Language>
   </UIItem>
 
-  <UIItem Name="Searchbar.Relations.SearchFor">
-    <Language Lang="EN">Search {0}</Language>
-    <Language Lang="DE">Suche {0}</Language>
+  <UIItem Name="Searchbar.Relations.SearchFor.Computer">
+    <Language Lang="EN">Search Computers</Language>
+    <Language Lang="DE">Suche Computer</Language>
+  </UIItem>
+
+  <UIItem Name="Searchbar.Relations.SearchFor.User">
+    <Language Lang="EN">Search users</Language>
+    <Language Lang="DE">Suche Anwender</Language>
+  </UIItem>
+
+  <UIItem Name="Searchbar.Relations.SearchFor.Ticket">
+    <Language Lang="EN">Search tickets</Language>
+    <Language Lang="DE">Suche Tickets</Language>
+  </UIItem>
+
+  <UIItem Name="Searchbar.Relations.SearchFor.VirtualSession">
+    <Language Lang="EN">Search virtual sessions</Language>
+    <Language Lang="DE">Suche virtuelle Sitzungen</Language>
   </UIItem>
 
   <UIItem Name="Searchbar.Header.Template">
@@ -545,6 +560,11 @@ Wie möchten Sie fortfahren?</Language>
     <Language Lang="DE">Eigene Störungen</Language>
   </UIItem>
 
+  <UIItem Name="TicketOverview.ScopeRow.Personal.ServiceRequests">
+    <Language Lang="EN">My service requests</Language>
+    <Language Lang="DE">Eigene Serviceanfragen</Language>
+  </UIItem>
+
   <UIItem Name="TicketOverview.ScopeRow.Personal.UnassignedTickets">
     <Language Lang="EN">My unassigned</Language>
     <Language Lang="DE">Eigener Eingang</Language>
@@ -560,6 +580,11 @@ Wie möchten Sie fortfahren?</Language>
     <Language Lang="DE">Rollenstörungen</Language>
   </UIItem>
 
+  <UIItem Name="TicketOverview.ScopeRow.Role.ServiceRequests">
+    <Language Lang="EN">Role service requests</Language>
+    <Language Lang="DE">Rollen-Serviceanfragen</Language>
+  </UIItem>
+
   <UIItem Name="TicketOverview.ScopeRow.Role.UnassignedTickets">
     <Language Lang="EN">Role unassigned</Language>
     <Language Lang="DE">Rolleneingang</Language>
@@ -604,8 +629,8 @@ Alle offenen Fälle werden dabei geschlossen.</Language>
   </UIItem>
 
   <UIItem Name="Menu.SelectLanguage">
-    <Language Lang="EN">Select language</Language>
-    <Language Lang="DE">Sprache festlegen</Language>
+    <Language Lang="EN">Select language &amp; Format</Language>
+    <Language Lang="DE">Sprache &amp; Format festlegen</Language>
   </UIItem>
 
   <UIItem Name="Menu.SelectLanguage.RestartDialog.Caption">
@@ -1739,6 +1764,11 @@ Wollen Sie das F4SD Cockpit jetzt neu starten?</Language>
     <Language Lang="DE">Störungen</Language>
   </UIItem>
 
+  <UIItem Name="TicketOverview.Row.Heading.ServiceRequests">
+    <Language Lang="EN">Service requests</Language>
+    <Language Lang="DE">Serviceanfragen</Language>
+  </UIItem>
+
   <UIItem Name="TicketOverview.Row.Heading.UnassignedTickets">
     <Language Lang="EN">Unassigned</Language>
     <Language Lang="DE">Eingang</Language>

FasdDesktopUi/F4SD-Cockpit-Client.csproj

@@ -252,6 +252,7 @@
     <Compile Include="Basics\PrivateSecurePassword.cs" />
     <Compile Include="Basics\UiActions\ChangeHealthCardAction.cs" />
     <Compile Include="Basics\UiActions\CopyQuickActionProtocolAction.cs" />
+    <Compile Include="Basics\UiActions\NativeActions\QuickActionExecutor.cs" />
     <Compile Include="Basics\UiActions\NativeActions\RemoteConnectionAction.cs" />
     <Compile Include="Basics\UiActions\UiCopyDetailsTableContent.cs" />
     <Compile Include="Basics\UiActions\UiDummyQuickAction.cs" />
@@ -294,6 +295,11 @@
     <Compile Include="Basics\UserControls\CustomMenuItemToolTipTemplate.xaml.cs">
       <DependentUpon>CustomMenuItemToolTipTemplate.xaml</DependentUpon>
     </Compile>
+    <Compile Include="Basics\Models\QuickActionOutput\cQuickActionMeasureValue.cs" />
+    <Compile Include="Basics\Models\QuickActionOutput\cQuickActionOutput.cs" />
+    <Compile Include="Basics\Models\QuickActionOutput\cQuickActionOutputList.cs" />
+    <Compile Include="Basics\Models\QuickActionOutput\cQuickActionOutputObject.cs" />
+    <Compile Include="Basics\Models\QuickActionOutput\cQuickActionOutputSingle.cs" />
     <Compile Include="Basics\UserControls\Gamification\LevelTracker.xaml.cs">
       <DependentUpon>LevelTracker.xaml</DependentUpon>
     </Compile>
@@ -1012,6 +1018,10 @@
     <EmbeddedResource Include="Config\LanguageDefinitions.xml" />
   </ItemGroup>
   <ItemGroup>
+    <ProjectReference Include="..\F4SD-ActionConnector\F4SD-ActionConnector.csproj">
+      <Project>{887c6721-b9f3-c83a-3d55-5e684ca19592}</Project>
+      <Name>F4SD-ActionConnector</Name>
+    </ProjectReference>
     <ProjectReference Include="..\F4SD-AdaptableIcon\F4SD-AdaptableIcon.csproj">
       <Project>{bab63a6a-1524-435d-9f96-7a30b6ee0624}</Project>
       <Name>F4SD-AdaptableIcon</Name>
@@ -1119,9 +1129,6 @@ taskkill -im "F4SD-Cockpit-Client.exe" -f -FI "STATUS eq RUNNING"
       <PhoenixFiles Include="$(SolutionDir)PhoenixViewer\*" />
     </ItemGroup>
     <MakeDir Directories="$(TargetDir)Phoenix" />
-    <Copy
-        SourceFiles="@(PhoenixFiles)"
-        DestinationFolder="$(TargetDir)Phoenix"
-        SkipUnchangedFiles="true" />
+    <Copy SourceFiles="@(PhoenixFiles)" DestinationFolder="$(TargetDir)Phoenix" SkipUnchangedFiles="true" />
   </Target>
 </Project>

FasdDesktopUi/Pages/SearchPage/SearchPageView.xaml.cs

@@ -105,6 +105,7 @@ namespace FasdDesktopUi.Pages.SearchPage
                 if (TicketOverviewUpdateService.Instance != null)
                 {
                     TicketOverviewUpdateService.Instance.OverviewCountsChanged += TicketOverviewUpdateService_OverviewCountsChanged;
+                    TicketOverviewUpdateService.Instance.TicketAndServiceRequestsAvailabilityChanged += TicketOverviewUpdateService_TicketAndServiceRequestsAvailabilityChanged;
                 }
 
                 UiSettingsChanged(null, null);
@@ -732,7 +733,10 @@ namespace FasdDesktopUi.Pages.SearchPage
             try
             {
                 if (TicketOverviewUpdateService.Instance != null)
+                {
                     TicketOverviewUpdateService.Instance.OverviewCountsChanged -= TicketOverviewUpdateService_OverviewCountsChanged;
+                    TicketOverviewUpdateService.Instance.TicketAndServiceRequestsAvailabilityChanged -= TicketOverviewUpdateService_TicketAndServiceRequestsAvailabilityChanged;
+                }
                 _pipeServer?.Dispose();
             }
             catch { }
@@ -1008,8 +1012,11 @@ namespace FasdDesktopUi.Pages.SearchPage
             if (relation == null || relation.Type != enumF4sdSearchResultClass.Ticket)
                 return Task.CompletedTask;
 
-            if (TryOpenTicketOverviewRelationExternally(relation))
+            if (!TicketExternalLinkHelper.HasValidUserIdentity(relation))
+            {
+                TryOpenTicketOverviewRelationExternally(relation, forceExternal: true);
                 return Task.CompletedTask;
+            }
 
             var ticketName = string.IsNullOrWhiteSpace(relation.DisplayName) ? relation.Name : relation.DisplayName;
             var ticketId = relation.id;
@@ -1028,22 +1035,19 @@ namespace FasdDesktopUi.Pages.SearchPage
                     relation.Infos.TryGetValue("UserSid", out sids);
             }
 
-            return RunTicketSearchAsync(ticketName, ticketId, userName, sids, suppressUi: true);
+            return RunTicketSearchAsync(ticketName, ticketId, userName, sids, suppressUi: true, ticketOverviewRelation: relation);
         }
 
-        private bool TryOpenTicketOverviewRelationExternally(cF4sdApiSearchResultRelation relation)
+        private bool TryOpenTicketOverviewRelationExternally(cF4sdApiSearchResultRelation relation, bool forceExternal = false)
         {
-            return TicketExternalLinkHelper.TryOpenTicketRelationExternally(relation);
+            return TicketExternalLinkHelper.TryOpenTicketRelationExternally(relation, forceExternal);
         }
 
-        private Task RunTicketSearchAsync(string ticketName, Guid ticketId, string userName, string sids, bool suppressUi = false)
+        private Task RunTicketSearchAsync(string ticketName, Guid ticketId, string userName, string sids, bool suppressUi = false, cF4sdApiSearchResultRelation ticketOverviewRelation = null)
         {
             if (ticketId == Guid.Empty)
                 return Task.CompletedTask;
 
-            if (suppressUi)
-                BeginTicketOverviewAutoContinue(TimeSpan.FromSeconds(6));
-
             return Task.Run(async () =>
             {
                 try
@@ -1054,6 +1058,7 @@ namespace FasdDesktopUi.Pages.SearchPage
                     if (_result is null || _result.Count == 0 || _result.First().Value.Count == 0)
                     {
                         LogEntry($"No corresponding user could be found for ticket '{ticketName}'", LogLevels.Warning);
+                        TryOpenTicketOverviewRelationExternally(ticketOverviewRelation, forceExternal: true);
                         if (suppressUi)
                             EndTicketOverviewAutoContinue(showSearch: true);
                         return;
@@ -1063,6 +1068,7 @@ namespace FasdDesktopUi.Pages.SearchPage
                     if (userId == Guid.Empty)
                     {
                         LogEntry($"No valid user id could be found for ticket '{ticketName}'", LogLevels.Warning);
+                        TryOpenTicketOverviewRelationExternally(ticketOverviewRelation, forceExternal: true);
                         if (suppressUi)
                             EndTicketOverviewAutoContinue(showSearch: true);
                         return;
@@ -1074,6 +1080,9 @@ namespace FasdDesktopUi.Pages.SearchPage
                         DisplayName = ticketName,
                         id = ticketId,
                         Status = enumF4sdSearchResultStatus.Active,
+                        Infos = ticketOverviewRelation?.Infos == null
+                            ? null
+                            : new Dictionary<string, string>(ticketOverviewRelation.Infos),
                         Identities = new cF4sdIdentityList
                         {
                             new cF4sdIdentityEntry()
@@ -1092,6 +1101,9 @@ namespace FasdDesktopUi.Pages.SearchPage
                     var filteredResults = new cFilteredResults(_result) { AutoContinue = true, PreSelectedRelation = _ticketRelation };
 
                     var strInfo = string.Format(cMultiLanguageSupport.GetItem("Searchbar.TicketSearch.Info"), ticketName);
+                    if (suppressUi)
+                        BeginTicketOverviewAutoContinue(TimeSpan.FromSeconds(6));
+
                     await ShowExternalSearchInfoAsync(strInfo, filteredResults, enumF4sdSearchResultClass.Ticket, suppressUi);
                 }
                 catch (Exception E)
@@ -1291,6 +1303,8 @@ namespace FasdDesktopUi.Pages.SearchPage
             var service = TicketOverviewUpdateService.Instance;
             if (service == null)
                 return;
+
+            TicketOverviewUc?.SetTicketAndServiceRequestsVisibility(service.TicketAndServiceRequestsEnabled);
             var counts = service.GetCountsForScope(IsFilterChecked);
             if (counts == null || counts.Count == 0)
                 return;
@@ -1299,6 +1313,13 @@ namespace FasdDesktopUi.Pages.SearchPage
             TicketOverviewUc?.RefreshHighlightState(IsFilterChecked);
         }
 
+        private void TicketOverviewUpdateService_TicketAndServiceRequestsAvailabilityChanged(object sender, EventArgs e)
+        {
+            var isVisible = TicketOverviewUpdateService.Instance?.TicketAndServiceRequestsEnabled == true;
+            TicketOverviewUc?.SetTicketAndServiceRequestsVisibility(isVisible);
+            ScheduleSearchResultMaxHeightUpdate();
+        }
+
         private string BuildNotificationMessage(IReadOnlyList<TileCountChange> changes)
         {
             if (changes == null || changes.Count == 0)
@@ -1362,6 +1383,8 @@ namespace FasdDesktopUi.Pages.SearchPage
                 rowKey = "TicketOverview.Row.Heading.Tickets";
             else if (normalized.StartsWith("incident"))
                 rowKey = "TicketOverview.Row.Heading.Incidents";
+            else if (normalized.StartsWith("servicerequests"))
+                rowKey = "TicketOverview.Row.Heading.ServiceRequests";
             else if (normalized.StartsWith("unassigned"))
                 rowKey = "TicketOverview.Row.Heading.UnassignedTickets";
             else
@@ -1389,6 +1412,8 @@ namespace FasdDesktopUi.Pages.SearchPage
                 suffix = "Tickets";
             else if (string.Equals(rowKey, "TicketOverview.Row.Heading.Incidents", StringComparison.OrdinalIgnoreCase))
                 suffix = "Incidents";
+            else if (string.Equals(rowKey, "TicketOverview.Row.Heading.ServiceRequests", StringComparison.OrdinalIgnoreCase))
+                suffix = "ServiceRequests";
             else if (string.Equals(rowKey, "TicketOverview.Row.Heading.UnassignedTickets", StringComparison.OrdinalIgnoreCase))
                 suffix = "UnassignedTickets";
 

FasdDesktopUi/Pages/SettingsPage/ShortCutPageView.xaml.cs

@@ -173,10 +173,11 @@ namespace FasdDesktopUi.Pages.ShortCutPage
                         {
                             Names = new C4IT.MultiLanguage.cMultiLanguageDictionary()
                             {
-                                ["EN"] = "Open Quick Action menu",
-                                ["DE"] = "Quick Action Menü öffnen"
+                                ["EN"] = "Open Quick Action menu/close",
+                                ["DE"] = "Quick Action Menü öffnen/schließen"
                             },
                             HotKey = Key.Q,
+                            AlternativeKey = Key.Escape
                         },
                         new cHotKeyInformation()
                         {