52 lines
2.7 KiB
XML
52 lines
2.7 KiB
XML
<?xml version="1.0" encoding="utf-8"?>
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<F4SD-Global-Configuration xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="F4SD-Global-Configuration.xsd">
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<ShouldSkipSlimView Policy="Default" Value="true" />
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<SmallViewAlignment Policy="Default" Value="Right" />
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<FavouriteBarAlignment Policy="Default" Value="Right" />
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<InformationClassSearchPriority Policy="Hidden">
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<InformationClass Type="User" />
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<InformationClass Type="Computer" />
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<InformationClass Type="VirtualSession" />
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<InformationClass Type="Ticket" />
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</InformationClassSearchPriority>
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<TicketConfiguration>
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<DisableAutomaticTimeTracking Policy="Mandatory" Value="true" />
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<CompletitionPolicy Policy="Mandatory" Value="ifRequired" />
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<UseSimplifiedCaseCompletionDialog Policy="Mandatory" Value="false" />
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<SimplifiedCaseCompletionTicketOpenMode Policy="Default" Value="Preview" />
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<NotesMandatory Policy="Mandatory" Value="true" />
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<ShowOverview Policy="Mandatory" Value="false" />
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<TicketProcessing Policy="Mandatory" Value="both">
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<TicketTypeProcessing Type="Ticket" Value="intern" />
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<TicketTypeProcessing Type="UnclassifiedTicket" Value="intern" />
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<TicketTypeProcessing Type="Incident" Value="intern" />
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</TicketProcessing>
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<TicketFilters>
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<Filter Provider="Matrix42" Field="Queue" Enabled="false" Match="include" EmptyHandling="include">
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<Value ID="2a7e8099-3d57-f011-1988-00155d320605" Name="HR" />
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<Value ID="2a7a8099-3d47-f011-1988-00155d320505" Name="FM" />
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</Filter>
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<Filter Field="AssignmentGroup" Enabled="false" Match="include" EmptyHandling="exclude">
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<Value ID="0a76de08-136c-764a-b410-5610e8076712" Name="HR Service Desk Agent" />
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<Value ID="0b76de08-8668-a026-b410-5610e8076f95" Name="HR-Manager" />
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<Value ID="0a76de08-d589-4c94-b410-5610e8076919" Name="HR-Spezialist" />
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<Value ID="e87dde08-235c-04e5-b410-562b64035575" Name="Facility-Koordinator" />
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</Filter>
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<Filter Provider="Matrix42" Field="Workspace" Enabled="false" Match="include" EmptyHandling="exclude">
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<Value ID="1676de08-27f3-550c-b410-5610e807aa02" Name="HR Service Management" />
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<Value ID="ed7dde08-199e-c27b-b410-562b64037aa1" Name="Gebäudemanagement" />
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</Filter>
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</TicketFilters>
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<OverviewPollingPersonal Policy="Mandatory" Value="10" />
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<OverviewPollingRole Policy="Mandatory" Value="5" />
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</TicketConfiguration>
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<UseGamification Policy="Hidden" Value="true"/>
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<IntuneConfiguration>
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<TAPLifeTimeInMinutes Policy="Default" Value="60" />
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<TAPIsUsableOnce Policy="Default" Value="true" />
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</IntuneConfiguration>
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</F4SD-Global-Configuration>
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