fix(search): open unassigned tickets in Matrix42

F4SD.Cockpit.Client.Test/Basics/Helper/TicketExternalLinkHelperTest.cs

@@ -0,0 +1,106 @@
+using C4IT.FASD.Base;
+using FasdDesktopUi.Basics.Helper;
+
+namespace F4SD.Cockpit.Client.Test.Basics.Helper;
+
+public class TicketExternalLinkHelperTest
+{
+    [Fact]
+    public void HasValidUserIdentity_NullIdentities_ReturnsFalse()
+    {
+        var relation = CreateTicketRelation();
+
+        Assert.False(TicketExternalLinkHelper.HasValidUserIdentity(relation));
+    }
+
+    [Fact]
+    public void HasValidUserIdentity_EmptyUserId_ReturnsFalse()
+    {
+        var relation = CreateTicketRelation();
+        relation.Identities =
+        [
+            new cF4sdIdentityEntry { Class = enumFasdInformationClass.Ticket, Id = relation.id },
+            new cF4sdIdentityEntry { Class = enumFasdInformationClass.User, Id = Guid.Empty }
+        ];
+
+        Assert.False(TicketExternalLinkHelper.HasValidUserIdentity(relation));
+    }
+
+    [Fact]
+    public void HasValidUserIdentity_ValidUserId_ReturnsTrue()
+    {
+        var relation = CreateTicketRelation();
+        relation.Identities =
+        [
+            new cF4sdIdentityEntry { Class = enumFasdInformationClass.User, Id = Guid.NewGuid() }
+        ];
+
+        Assert.True(TicketExternalLinkHelper.HasValidUserIdentity(relation));
+    }
+
+    [Fact]
+    public void TryGetTicketLink_UsesProvidedPreviewLink()
+    {
+        var relation = CreateTicketRelation();
+        relation.Infos = new Dictionary<string, string>
+        {
+            ["DirectLinkPreview"] = "https://m42.example/wm/ticket/preview"
+        };
+
+        var result = TicketExternalLinkHelper.TryGetTicketLink(relation, null, out var ticketLink);
+
+        Assert.True(result);
+        Assert.Equal("https://m42.example/wm/ticket/preview", ticketLink.TrimEnd('/'));
+    }
+
+    [Fact]
+    public void TryGetTicketLink_BuildsPreviewLinkForOverviewRelation()
+    {
+        var relation = CreateTicketRelation();
+        relation.Infos = new Dictionary<string, string>
+        {
+            ["ActivityType"] = "SPSActivityTypeIncident"
+        };
+
+        var result = TicketExternalLinkHelper.TryGetTicketLink(relation, "m42.example", out var ticketLink);
+
+        Assert.True(result);
+        Assert.Equal(
+            $"https://m42.example/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/{relation.id:D}/0/",
+            ticketLink);
+    }
+
+    [Fact]
+    public void TryGetTicketLink_UsesDefaultTicketActivityType()
+    {
+        var relation = CreateTicketRelation();
+
+        var result = TicketExternalLinkHelper.TryGetTicketLink(relation, "https://m42.example/", out var ticketLink);
+
+        Assert.True(result);
+        Assert.Contains("/SPSActivityTypeTicket/", ticketLink);
+    }
+
+    [Fact]
+    public void TryGetTicketLink_MissingTicketId_ReturnsFalse()
+    {
+        var relation = CreateTicketRelation();
+        relation.id = Guid.Empty;
+
+        var result = TicketExternalLinkHelper.TryGetTicketLink(relation, "https://m42.example", out var ticketLink);
+
+        Assert.False(result);
+        Assert.Null(ticketLink);
+    }
+
+    private static cF4sdApiSearchResultRelation CreateTicketRelation()
+    {
+        return new cF4sdApiSearchResultRelation
+        {
+            Type = enumF4sdSearchResultClass.Ticket,
+            Name = "TCK00001",
+            DisplayName = "TCK00001",
+            id = Guid.NewGuid()
+        };
+    }
+}

FasdDesktopUi/Basics/Helper/TicketDeepLinkHelper.cs

@@ -13,6 +13,8 @@ namespace FasdDesktopUi.Basics.Helper
 {
     internal static class TicketExternalLinkHelper
     {
+        private const string DefaultTicketActivityType = "SPSActivityTypeTicket";
+
         internal static bool TryOpenTicketRelationExternally(cF4sdApiSearchResultRelation relation)
         {
             try
@@ -25,14 +27,20 @@ namespace FasdDesktopUi.Basics.Helper
                 var processing = ShouldOpenExternally(ticketType);
 
                 // check if we have a valid user id in the id list => if not we could open this ticket only extern.
-                var hasUser = relation.Identities.Any(e => (e.Class == enumFasdInformationClass.User && e.Id != null && e.Id != Guid.Empty));
+                var hasUser = HasValidUserIdentity(relation);
                 if (!hasUser)
                     processing = enumTicketProcessing.Extern;
 
                 if (processing == enumTicketProcessing.Intern)
                     return false;
 
-                if (relation?.Infos?.TryGetValue("TicketLink", out var ticketLink) == true && !string.IsNullOrWhiteSpace(ticketLink))
+                var m42Server = cCockpitConfiguration.Instance?.m42ServerConfiguration?.Server;
+                if (!TryGetTicketLink(relation, m42Server, out var ticketLink))
+                {
+                    LogEntry($"Could not resolve an external Matrix42 link for ticket '{relation.DisplayName ?? relation.Name}'.", LogLevels.Warning);
+                    return false;
+                }
+
                 new cBrowsers().Start("default", ticketLink);
 
                 return processing == enumTicketProcessing.Extern;
@@ -45,6 +53,79 @@ namespace FasdDesktopUi.Basics.Helper
             return false;
         }
 
+        internal static bool HasValidUserIdentity(cF4sdApiSearchResultRelation relation)
+        {
+            return relation?.Identities?.Any(identity =>
+                identity.Class == enumFasdInformationClass.User && identity.Id != Guid.Empty) == true;
+        }
+
+        internal static bool TryGetTicketLink(cF4sdApiSearchResultRelation relation, string m42Server, out string ticketLink)
+        {
+            ticketLink = null;
+            if (relation == null || relation.Type != enumF4sdSearchResultClass.Ticket)
+                return false;
+
+            if (TryGetHttpLink(relation, "TicketLink", out ticketLink) ||
+                TryGetHttpLink(relation, "DirectLinkPreview", out ticketLink))
+            {
+                return true;
+            }
+
+            if (relation.id == Guid.Empty || string.IsNullOrWhiteSpace(m42Server))
+                return false;
+
+            var server = m42Server.Trim();
+            if (!server.Contains("://"))
+                server = $"https://{server}";
+
+            if (!Uri.TryCreate(server, UriKind.Absolute, out var serverUri) ||
+                (serverUri.Scheme != Uri.UriSchemeHttp && serverUri.Scheme != Uri.UriSchemeHttps))
+            {
+                return false;
+            }
+
+            var activityType = GetActivityType(relation);
+            var encodedActivityType = Uri.EscapeDataString(activityType);
+            ticketLink = $"{serverUri.Scheme}://{serverUri.Authority}/wm/app-ServiceDesk/notSet/preview-object/{encodedActivityType}/{relation.id:D}/0/";
+            return true;
+        }
+
+        private static bool TryGetHttpLink(cF4sdApiSearchResultRelation relation, string key, out string ticketLink)
+        {
+            ticketLink = null;
+            if (relation?.Infos?.TryGetValue(key, out var configuredLink) != true || string.IsNullOrWhiteSpace(configuredLink))
+                return false;
+
+            if (!Uri.TryCreate(configuredLink, UriKind.Absolute, out var linkUri) ||
+                (linkUri.Scheme != Uri.UriSchemeHttp && linkUri.Scheme != Uri.UriSchemeHttps))
+            {
+                return false;
+            }
+
+            ticketLink = linkUri.AbsoluteUri;
+            return true;
+        }
+
+        private static string GetActivityType(cF4sdApiSearchResultRelation relation)
+        {
+            if (relation?.Infos?.TryGetValue("ActivityType", out var activityType) == true && !string.IsNullOrWhiteSpace(activityType))
+                return activityType.Trim();
+
+            if (relation?.Infos?.TryGetValue("TicketType", out var ticketTypeValue) == true &&
+                Enum.TryParse(ticketTypeValue, true, out enumTicketType ticketType))
+            {
+                switch (ticketType)
+                {
+                    case enumTicketType.Incident:
+                        return "SPSActivityTypeIncident";
+                    case enumTicketType.ServiceRequest:
+                        return "SPSActivityTypeServiceRequest";
+                }
+            }
+
+            return DefaultTicketActivityType;
+        }
+
         private static enumTicketType GetTicketType(cF4sdApiSearchResultRelation relation)
         {
             if (relation?.Infos != null && relation.Infos.TryGetValue("TicketType", out var ticketTypeValue))