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fix(search): open unassigned tickets in Matrix42

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This commit is contained in:
Meik
2026-07-13 11:51:11 +02:00
parent 0b52999b1d
commit 997dcee78f
2 changed files with 190 additions and 3 deletions
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87
FasdDesktopUi/Basics/Helper/TicketDeepLinkHelper.cs
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@@ -13,6 +13,8 @@ namespace FasdDesktopUi.Basics.Helper
{
internal static class TicketExternalLinkHelper
{
private const string DefaultTicketActivityType = "SPSActivityTypeTicket";
internal static bool TryOpenTicketRelationExternally(cF4sdApiSearchResultRelation relation)
{
try
@@ -25,15 +27,21 @@ namespace FasdDesktopUi.Basics.Helper
var processing = ShouldOpenExternally(ticketType);
// check if we have a valid user id in the id list => if not we could open this ticket only extern.
var hasUser = relation.Identities.Any(e => (e.Class == enumFasdInformationClass.User && e.Id != null && e.Id != Guid.Empty));
var hasUser = HasValidUserIdentity(relation);
if (!hasUser)
processing = enumTicketProcessing.Extern;
if (processing == enumTicketProcessing.Intern)
return false;
if (relation?.Infos?.TryGetValue("TicketLink", out var ticketLink) == true && !string.IsNullOrWhiteSpace(ticketLink))
new cBrowsers().Start("default", ticketLink);
var m42Server = cCockpitConfiguration.Instance?.m42ServerConfiguration?.Server;
if (!TryGetTicketLink(relation, m42Server, out var ticketLink))
{
LogEntry($"Could not resolve an external Matrix42 link for ticket '{relation.DisplayName ?? relation.Name}'.", LogLevels.Warning);
return false;
}
new cBrowsers().Start("default", ticketLink);
return processing == enumTicketProcessing.Extern;
}
@@ -45,6 +53,79 @@ namespace FasdDesktopUi.Basics.Helper
return false;
}
internal static bool HasValidUserIdentity(cF4sdApiSearchResultRelation relation)
{
return relation?.Identities?.Any(identity =>
identity.Class == enumFasdInformationClass.User && identity.Id != Guid.Empty) == true;
}
internal static bool TryGetTicketLink(cF4sdApiSearchResultRelation relation, string m42Server, out string ticketLink)
{
ticketLink = null;
if (relation == null || relation.Type != enumF4sdSearchResultClass.Ticket)
return false;
if (TryGetHttpLink(relation, "TicketLink", out ticketLink) ||
TryGetHttpLink(relation, "DirectLinkPreview", out ticketLink))
{
return true;
}
if (relation.id == Guid.Empty || string.IsNullOrWhiteSpace(m42Server))
return false;
var server = m42Server.Trim();
if (!server.Contains("://"))
server = $"https://{server}";
if (!Uri.TryCreate(server, UriKind.Absolute, out var serverUri) ||
(serverUri.Scheme != Uri.UriSchemeHttp && serverUri.Scheme != Uri.UriSchemeHttps))
{
return false;
}
var activityType = GetActivityType(relation);
var encodedActivityType = Uri.EscapeDataString(activityType);
ticketLink = $"{serverUri.Scheme}://{serverUri.Authority}/wm/app-ServiceDesk/notSet/preview-object/{encodedActivityType}/{relation.id:D}/0/";
return true;
}
private static bool TryGetHttpLink(cF4sdApiSearchResultRelation relation, string key, out string ticketLink)
{
ticketLink = null;
if (relation?.Infos?.TryGetValue(key, out var configuredLink) != true || string.IsNullOrWhiteSpace(configuredLink))
return false;
if (!Uri.TryCreate(configuredLink, UriKind.Absolute, out var linkUri) ||
(linkUri.Scheme != Uri.UriSchemeHttp && linkUri.Scheme != Uri.UriSchemeHttps))
{
return false;
}
ticketLink = linkUri.AbsoluteUri;
return true;
}
private static string GetActivityType(cF4sdApiSearchResultRelation relation)
{
if (relation?.Infos?.TryGetValue("ActivityType", out var activityType) == true && !string.IsNullOrWhiteSpace(activityType))
return activityType.Trim();
if (relation?.Infos?.TryGetValue("TicketType", out var ticketTypeValue) == true &&
Enum.TryParse(ticketTypeValue, true, out enumTicketType ticketType))
{
switch (ticketType)
{
case enumTicketType.Incident:
return "SPSActivityTypeIncident";
case enumTicketType.ServiceRequest:
return "SPSActivityTypeServiceRequest";
}
}
return DefaultTicketActivityType;
}
private static enumTicketType GetTicketType(cF4sdApiSearchResultRelation relation)
{
if (relation?.Infos != null && relation.Infos.TryGetValue("TicketType", out var ticketTypeValue))