aktueller Stand

FasdCockpitCommunicationDemo/F4SD-Cockpit-Client-Demo.csproj

@@ -249,9 +249,12 @@
     <None Include="MockupPickup\M42Wpm-Ticket-CloseCase-Services.json">
       <CopyToOutputDirectory>Always</CopyToOutputDirectory>
     </None>
-    <None Include="MockupPickup\M42Wpm-Ticket-QuickCalls.json">
+    <None Include="MockupPickup\M42Wpm-Ticket-QuickCalls.json">
-      <CopyToOutputDirectory>Always</CopyToOutputDirectory>
+      <CopyToOutputDirectory>Always</CopyToOutputDirectory>
-    </None>
+    </None>
+    <None Include="MockupPickup\M42Wpm-Ticket-Categories.json">
+      <CopyToOutputDirectory>Always</CopyToOutputDirectory>
+    </None>
     <None Include="packages.config" />
   </ItemGroup>
   <ItemGroup>
@@ -270,4 +273,4 @@
   <PropertyGroup>
     <PreBuildEvent>copy "$(ProjectDir)..\..\C4IT FASD\_Common\XmlSchemas\*" "$(ProjectDir)Config"</PreBuildEvent>
   </PropertyGroup>
-</Project>
+</Project>

FasdCockpitCommunicationDemo/F4SDCockpitCommunicationDemo.cs

@@ -27,6 +27,8 @@ namespace C4IT.FASD.Cockpit.Communication
 
         private readonly Dictionary<string, cF4SDHealthCardRawData.cHealthCardTable> MockupPickup = new Dictionary<string, cF4SDHealthCardRawData.cHealthCardTable>();
 
+        private readonly Dictionary<string, string> CategoryNameLookup = new Dictionary<string, string>(StringComparer.OrdinalIgnoreCase);
+
         #region Ticketübersicht
 
         private readonly Dictionary<string, Dictionary<string, List<TicketOverviewRelationDefinition>>> TicketOverviewRelations =
@@ -41,16 +43,17 @@ namespace C4IT.FASD.Cockpit.Communication
             if (LoadMockupData(out var loadedData))
                 MockupData = loadedData;
 
-            MockupPickup = LoadMockupPickup();
+            MockupPickup = LoadMockupPickup();
-            LoadTicketOverviewRelations();
+            BuildCategoryLookup();
-            LoadGeneratedTickets();
+            LoadTicketOverviewRelations();
-        }
+            LoadGeneratedTickets();
+        }
 
         public override bool IsDemo() => true;
 
         private Dictionary<Guid, cFasdApiSearchResultCollection> SearchCache = new Dictionary<Guid, cFasdApiSearchResultCollection>();
 
-        private Dictionary<string, cF4SDHealthCardRawData.cHealthCardTable> LoadMockupPickup()
+        private Dictionary<string, cF4SDHealthCardRawData.cHealthCardTable> LoadMockupPickup()
         {
             var CM = MethodBase.GetCurrentMethod();
             LogMethodBegin(CM);
@@ -99,6 +102,50 @@ namespace C4IT.FASD.Cockpit.Communication
             return null;
         }
 
+        private void BuildCategoryLookup()
+        {
+            CategoryNameLookup.Clear();
+
+            if (MockupPickup == null || !MockupPickup.TryGetValue("M42Wpm-Ticket-Categories", out var table))
+                return;
+
+            if (table?.Columns == null)
+                return;
+
+            if (!table.Columns.TryGetValue("id", out var idColumn))
+                return;
+
+            if (!table.Columns.TryGetValue("Name", out var nameColumn))
+                return;
+
+            for (int i = 0; i < idColumn.Values.Count; i++)
+            {
+                var id = idColumn.Values[i]?.ToString();
+                if (string.IsNullOrWhiteSpace(id))
+                    continue;
+
+                var name = i < nameColumn.Values.Count ? nameColumn.Values[i]?.ToString() : null;
+                if (string.IsNullOrWhiteSpace(name))
+                    continue;
+
+                CategoryNameLookup[id] = name;
+            }
+        }
+
+        private string ResolveCategoryDisplayName(string categoryIdOrName)
+        {
+            if (string.IsNullOrWhiteSpace(categoryIdOrName))
+                return categoryIdOrName;
+
+            if (!Guid.TryParse(categoryIdOrName, out _))
+                return categoryIdOrName;
+
+            if (CategoryNameLookup.TryGetValue(categoryIdOrName, out var name))
+                return name;
+
+            return categoryIdOrName;
+        }
+
         #region Ticketübersicht
 
         private void LoadTicketOverviewRelations()
@@ -905,10 +952,21 @@ namespace C4IT.FASD.Cockpit.Communication
             {
                 await Task.Delay(250);
 
-                var selectedData = MockupData.FirstOrDefault(data => requestData.Identities.Any(identity => identity.Id == data.SampleDataId));
+                var selectedData = MockupData.FirstOrDefault(data => requestData.Identities.Any(identity => identity.Id == data.SampleDataId));
-
+
-                if (selectedData is null)
+                if (selectedData is null)
-                    return output;
+                {
+                    var ticketIdentity = requestData.Identities?
+                        .FirstOrDefault(identity => identity.Class is enumFasdInformationClass.Ticket);
+                    if (ticketIdentity != null)
+                    {
+                        selectedData = MockupData.FirstOrDefault(data =>
+                            data?.Tickets != null && data.Tickets.Any(ticket => ticket?.Id == ticketIdentity.Id));
+                    }
+                }
+
+                if (selectedData is null)
+                    return output;
 
                 output = selectedData.GetHealthCardData();
                 var ticketRequest = requestData.Identities.FirstOrDefault(data => data.Class is enumFasdInformationClass.Ticket);
@@ -950,14 +1008,15 @@ namespace C4IT.FASD.Cockpit.Communication
                             ["AffectedUser"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.AffectedUser } },
                             ["AssetName"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.Asset } },
                             ["CreationDaysSinceNow"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.CreationDaysSinceNow } },
-                            ["CreationDate"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.CreationDate.ToUniversalTime() } },
+                            ["CreationDate"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.CreationDate.ToUniversalTime() } },
-                            ["ClosingDaysSinceNow"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.ClosingDaysSinceNow } },
+                            ["ClosingDaysSinceNow"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.ClosingDaysSinceNow } },
-                            ["ClosingDate"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.ClosingDate } },
+                            ["ClosingDate"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.ClosingDate } },
-                            ["Category"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.Category } },
+                            ["Category"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { ResolveCategoryDisplayName(selectedTicket.Category) } },
-                            ["CreationSource"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.CreationSource.ToString() } },
+                            ["CategoryId"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.Category } },
-                            ["Description"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.Description?.ToString() } },
+                            ["CreationSource"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.CreationSource.ToString() } },
-                            ["DescriptionHtml"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.DescriptionHtml?.ToString() } },
+                            ["Description"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.Description?.ToString() } },
-                            ["Summary"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.Summary.ToString() } },
+                            ["DescriptionHtml"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.DescriptionHtml?.ToString() } },
+                            ["Summary"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.Summary.ToString() } },
                             ["Solution"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.Solution?.ToString() } },
                             ["SolutionHtml"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.SolutionHtml?.ToString() } },
                         };

FasdCockpitCommunicationDemo/MockupPickup/M42Wpm-Ticket-Categories.json

@@ -0,0 +1,714 @@
+{
+  "AlternateStaticTable": null,
+  "Name": "M42Wpm-Ticket-Categories",
+  "StartingIndex": 0,
+  "IsIncomplete": false,
+  "IsStatic": false,
+  "TableType": 5,
+  "TimeFrames": null,
+  "InformationClass": 3,
+  "Columns": {
+    "id": {
+      "ColumnName": "id",
+      "Values": [
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+        "b05a28a4-a1ae-4cb8-a30d-08fe6873b467",
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+        "2c6fca4b-a1a0-ed11-5a81-000c299eb325",
+        "d457c1f4-e4bd-4753-9e02-c8e645d5e342",
+        "facc2d0f-3216-4ccd-9c81-57cb29150e9e",
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+}

FasdCockpitCommunicationDemo/MockupPickup/M42Wpm-Ticket-QuickCalls.json

@@ -183,6 +183,28 @@
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+        "8ba5e53d-3b6b-425a-baba-34438845f00d",
+        "cbbec585-0184-4ae3-ab68-7caeb3d0e5b2",
+        "fd4ca144-2aca-48c4-b8b9-ce75b07ca3cb",
+        "70d3cb04-11ab-43cb-a769-368517ba4879",
+        "9d468c5c-c543-4ee5-9a23-4f9975e5c145",
+        "42b49002-fed3-4c9b-9532-cf351df038cf",
+        "f42521f8-748f-4a24-8084-27867c8ac5d0",
+        "4e7bafad-c49b-432a-b88e-f4bced36e5ed",
+        "2c6fca4b-a1a0-ed11-5a81-000c299eb325",
+        "d457c1f4-e4bd-4753-9e02-c8e645d5e342",
+        "facc2d0f-3216-4ccd-9c81-57cb29150e9e",
+        "5f385abf-a574-468b-a4ba-feed4fc0c76d",
+        "ced65ab8-d526-4518-be11-caf68b31d959",
+        "f5f3e9d2-2e63-4fc4-a00c-0e8d12750a70"
+      ],
+      "IsIncomplete": false,
+      "IsWritable": false
     }
   }
 }

FasdCockpitCommunicationDemo/MockupTicketOverview/TicketOverviewGeneratedTickets.json

@@ -13,7 +13,7 @@
       "Detail": {
         "AffectedUser": "Ticket, Timo",
         "Asset": "C4-NB00015",
-        "Category": "Demo / Ticketsystem",
+        "Category": "9282a500-caea-49bb-944f-9d0274fcc80a",
         "Description": "Der Benutzer meldet, dass die VPN-Verbindung spätestens nach zwei Minuten getrennt wird. Eine stabile Remote-Arbeit ist aktuell nicht möglich.",
         "DescriptionHtml": "<p>Der Benutzer meldet, dass die VPN-Verbindung spätestens nach zwei Minuten getrennt wird. Eine stabile Remote-Arbeit ist aktuell nicht möglich.</p>",
         "Priority": 2,
@@ -40,7 +40,7 @@
       "Detail": {
         "AffectedUser": "Ticket, Timo",
         "Asset": "C4-NB00015",
-        "Category": "Demo / Kommunikation",
+        "Category": "8ba5e53d-3b6b-425a-baba-34438845f00d",
         "Description": "Teams-Nachrichten und Meetings starten mit deutlicher Verzögerung. Laut Rückmeldung wirkt der Client zeitweise eingefroren.",
         "DescriptionHtml": "<p>Teams-Nachrichten und Meetings starten mit deutlicher Verzögerung. Laut Rückmeldung wirkt der Client zeitweise eingefroren.</p>",
         "Priority": 2,
@@ -67,7 +67,7 @@
       "Detail": {
         "AffectedUser": "Ticket, Timo",
         "Asset": "C4-NB00015",
-        "Category": "Demo / Hardware",
+        "Category": "cbbec585-0184-4ae3-ab68-7caeb3d0e5b2",
         "Description": "Das bereitgestellte Notebook startet nur unregelmäßig. An manchen Tagen benötigt es mehrere Versuche bis zur Anmeldung.",
         "DescriptionHtml": "<p>Das bereitgestellte Notebook startet nur unregelmäßig. An manchen Tagen benötigt es mehrere Versuche bis zur Anmeldung.</p>",
         "Priority": 3,
@@ -94,7 +94,7 @@
       "Detail": {
         "AffectedUser": "Ticket, Timo",
         "Asset": "C4-NB00015",
-        "Category": "Demo / Service",
+        "Category": "fd4ca144-2aca-48c4-b8b9-ce75b07ca3cb",
         "Description": "Das Ticketsystem reagiert auffallend träge. Ansichten benötigen bis zu 30 Sekunden zum Laden.",
         "DescriptionHtml": "<p>Das Ticketsystem reagiert auffallend träge. Ansichten benötigen bis zu 30 Sekunden zum Laden.</p>",
         "Priority": 1,
@@ -124,7 +124,7 @@
       "Detail": {
         "AffectedUser": "Ticket, Timo",
         "Asset": "C4-NB00015",
-        "Category": "Demo / Account",
+        "Category": "70d3cb04-11ab-43cb-a769-368517ba4879",
         "Description": "Der Benutzer hat sein Passwort vergessen und benötigt einen Reset sowie die Aktualisierung am Diensthandy (Outlook/Teams).",
         "DescriptionHtml": "<p>Der Benutzer hat sein Passwort vergessen und benötigt einen Reset sowie die Aktualisierung am Diensthandy (Outlook/Teams).</p>",
         "Priority": 3,
@@ -151,7 +151,7 @@
       "Detail": {
         "AffectedUser": "Ticket, Timo",
         "Asset": "PRN-3OG-HP-LJ",
-        "Category": "Demo / Drucker",
+        "Category": "9d468c5c-c543-4ee5-9a23-4f9975e5c145",
         "Description": "Beim Druck auf den HP-LaserJet im 3. OG kommen nur leere Seiten heraus. Testseite aus Windows zeigt dasselbe Verhalten.",
         "DescriptionHtml": "<p>Beim Druck auf den HP-LaserJet im 3. OG kommen nur leere Seiten heraus. Testseite aus Windows zeigt dasselbe Verhalten.</p>",
         "Priority": 2,
@@ -178,7 +178,7 @@
       "Detail": {
         "AffectedUser": "Ticket, Timo",
         "Asset": "C4-NB00015",
-        "Category": "Demo / Mail",
+        "Category": "b05a28a4-a1ae-4cb8-a30d-08fe6873b467",
         "Description": "Der Benutzer kann keine E-Mails mehr senden oder empfangen. Outlook meldet, dass das Postfachkontingent überschritten ist.",
         "DescriptionHtml": "<p>Der Benutzer kann keine E-Mails mehr senden oder empfangen. Outlook meldet, dass das Postfachkontingent überschritten ist.</p>",
         "Priority": 2,
@@ -205,7 +205,7 @@
       "Detail": {
         "AffectedUser": "Ticket, Timo",
         "Asset": "C4-NB00016",
-        "Category": "Demo / Software",
+        "Category": "f42521f8-748f-4a24-8084-27867c8ac5d0",
         "Description": "Benötigt Visio Standard für Prozessdiagramme. Bitte Installation via Softwareverteilung und Lizenzzuweisung im M365 Admin Center.",
         "DescriptionHtml": "<p>Benötigt Visio Standard für Prozessdiagramme. Bitte Installation via Softwareverteilung und Lizenzzuweisung im M365 Admin Center.</p>",
         "Priority": 3,
@@ -232,7 +232,7 @@
       "Detail": {
         "AffectedUser": "Ticket, Timo",
         "Asset": "C4-NB00016",
-        "Category": "Demo / Account",
+        "Category": "4e7bafad-c49b-432a-b88e-f4bced36e5ed",
         "Description": "Nach mehreren falschen Passworteingaben ist das AD-Konto gesperrt. Benutzer kann sich weder am Notebook noch an M365 anmelden.",
         "DescriptionHtml": "<p>Nach mehreren falschen Passworteingaben ist das AD-Konto gesperrt. Benutzer kann sich weder am Notebook noch an M365 anmelden.</p>",
         "Priority": 1,

FasdCockpitCommunicationDemo/MockupTicketOverview/TicketOverviewRelations.json

@@ -376,5 +376,97 @@
         "StatusId": "OnHold"
       }
     ]
+  },
+  "UnassignedTickets": {
+    "Personal": [
+      {
+        "TicketId": "e2e49f85-1a81-47e8-935b-d76898c155f6",
+        "UserId": "76f86d28-862c-4fa2-9062-8367be7fbd92",
+        "DisplayName": "TCK00414",
+        "Summary": "Pool Notebook fuer Schulungsteilnehmer fehlt",
+        "UserDisplayName": "Virtual, Vera",
+        "UserAccount": "VV004",
+        "UserDomain": "CONTOSO",
+        "StatusId": "New"
+      },
+      {
+        "TicketId": "ebe8818e-b197-411e-b56e-40b77b623ae2",
+        "UserId": "436e8d67-1b9b-4b1a-83e9-0b1e8fa0173b",
+        "DisplayName": "TCK00415",
+        "Summary": "Etikettendrucker im Lager meldet Papierstau",
+        "UserDisplayName": "Anwender, Peter",
+        "UserAccount": "PA010",
+        "UserDomain": "CONTOSO",
+        "StatusId": "New"
+      }
+    ],
+    "Role": [
+      {
+        "TicketId": "e2e49f85-1a81-47e8-935b-d76898c155f6",
+        "UserId": "76f86d28-862c-4fa2-9062-8367be7fbd92",
+        "DisplayName": "TCK00414",
+        "Summary": "Pool Notebook fuer Schulungsteilnehmer fehlt",
+        "UserDisplayName": "Virtual, Vera",
+        "UserAccount": "VV004",
+        "UserDomain": "CONTOSO",
+        "StatusId": "New"
+      },
+      {
+        "TicketId": "ebe8818e-b197-411e-b56e-40b77b623ae2",
+        "UserId": "436e8d67-1b9b-4b1a-83e9-0b1e8fa0173b",
+        "DisplayName": "TCK00415",
+        "Summary": "Etikettendrucker im Lager meldet Papierstau",
+        "UserDisplayName": "Anwender, Peter",
+        "UserAccount": "PA010",
+        "UserDomain": "CONTOSO",
+        "StatusId": "New"
+      },
+      {
+        "TicketId": "9e1d5d1b-5a22-430e-99ea-59840257caab",
+        "UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
+        "DisplayName": "TCK00416",
+        "Summary": "Ueberwachung meldet sporadische Alarme",
+        "UserDisplayName": "Seifert, Dominik",
+        "UserAccount": "DS014",
+        "UserDomain": "CONTOSO",
+        "StatusId": "New"
+      }
+    ]
+  },
+  "UnassignedTicketsCritical": {
+    "Personal": [
+      {
+        "TicketId": "9e1d5d1b-5a22-430e-99ea-59840257caab",
+        "UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
+        "DisplayName": "TCK00416",
+        "Summary": "Ueberwachung meldet sporadische Alarme",
+        "UserDisplayName": "Seifert, Dominik",
+        "UserAccount": "DS014",
+        "UserDomain": "CONTOSO",
+        "StatusId": "InProgress"
+      }
+    ],
+    "Role": [
+      {
+        "TicketId": "9e1d5d1b-5a22-430e-99ea-59840257caab",
+        "UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
+        "DisplayName": "TCK00416",
+        "Summary": "Ueberwachung meldet sporadische Alarme",
+        "UserDisplayName": "Seifert, Dominik",
+        "UserAccount": "DS014",
+        "UserDomain": "CONTOSO",
+        "StatusId": "InProgress"
+      },
+      {
+        "TicketId": "d427dc61-9842-4464-b37a-612878d3de0f",
+        "UserId": "a2164ecd-791f-482c-bea3-f089f14bec8a",
+        "DisplayName": "TCK00417",
+        "Summary": "Produktionsroboter steht nach Not Aus",
+        "UserDisplayName": "Boss, Bernd",
+        "UserAccount": "BB003",
+        "UserDomain": "CONTOSO",
+        "StatusId": "InProgress"
+      }
+    ]
   }
 }

FasdDesktopUi/Basics/Models/TicketOverviewModel.cs

@@ -55,13 +55,27 @@ namespace FasdDesktopUi.Basics.Models
             set { if (_incidentCriticalSelected != value) { _incidentCriticalSelected = value; OnPropertyChanged(nameof(IncidentCriticalSelected)); } }
         }
 
-        private bool _incidentNewInfoSelected;
+        private bool _incidentNewInfoSelected;
-        public bool IncidentNewInfoSelected
+        public bool IncidentNewInfoSelected
-        {
+        {
-            get => _incidentNewInfoSelected;
+            get => _incidentNewInfoSelected;
-            set { if (_incidentNewInfoSelected != value) { _incidentNewInfoSelected = value; OnPropertyChanged(nameof(IncidentNewInfoSelected)); } }
+            set { if (_incidentNewInfoSelected != value) { _incidentNewInfoSelected = value; OnPropertyChanged(nameof(IncidentNewInfoSelected)); } }
-        }
+        }
-
+
+        private bool _unassignedTicketsSelected;
+        public bool UnassignedTicketsSelected
+        {
+            get => _unassignedTicketsSelected;
+            set { if (_unassignedTicketsSelected != value) { _unassignedTicketsSelected = value; OnPropertyChanged(nameof(UnassignedTicketsSelected)); } }
+        }
+
+        private bool _unassignedTicketsCriticalSelected;
+        public bool UnassignedTicketsCriticalSelected
+        {
+            get => _unassignedTicketsCriticalSelected;
+            set { if (_unassignedTicketsCriticalSelected != value) { _unassignedTicketsCriticalSelected = value; OnPropertyChanged(nameof(UnassignedTicketsCriticalSelected)); } }
+        }
+
         #endregion
 
         #region Highlight-Properties
@@ -86,9 +100,15 @@ namespace FasdDesktopUi.Basics.Models
         private bool _incidentCriticalHighlighted;
         public bool IncidentCriticalHighlighted { get => _incidentCriticalHighlighted; set { if (_incidentCriticalHighlighted != value) { _incidentCriticalHighlighted = value; OnPropertyChanged(nameof(IncidentCriticalHighlighted)); } } }
 
-        private bool _incidentNewInfoHighlighted;
+        private bool _incidentNewInfoHighlighted;
-        public bool IncidentNewInfoHighlighted { get => _incidentNewInfoHighlighted; set { if (_incidentNewInfoHighlighted != value) { _incidentNewInfoHighlighted = value; OnPropertyChanged(nameof(IncidentNewInfoHighlighted)); } } }
+        public bool IncidentNewInfoHighlighted { get => _incidentNewInfoHighlighted; set { if (_incidentNewInfoHighlighted != value) { _incidentNewInfoHighlighted = value; OnPropertyChanged(nameof(IncidentNewInfoHighlighted)); } } }
-
+
+        private bool _unassignedTicketsHighlighted;
+        public bool UnassignedTicketsHighlighted { get => _unassignedTicketsHighlighted; set { if (_unassignedTicketsHighlighted != value) { _unassignedTicketsHighlighted = value; OnPropertyChanged(nameof(UnassignedTicketsHighlighted)); } } }
+
+        private bool _unassignedTicketsCriticalHighlighted;
+        public bool UnassignedTicketsCriticalHighlighted { get => _unassignedTicketsCriticalHighlighted; set { if (_unassignedTicketsCriticalHighlighted != value) { _unassignedTicketsCriticalHighlighted = value; OnPropertyChanged(nameof(UnassignedTicketsCriticalHighlighted)); } } }
+
         #endregion
 
         #region Change Hint Properties
@@ -113,9 +133,15 @@ namespace FasdDesktopUi.Basics.Models
         private string _incidentCriticalChangeHint;
         public string IncidentCriticalChangeHint { get => _incidentCriticalChangeHint; set { if (_incidentCriticalChangeHint != value) { _incidentCriticalChangeHint = value; OnPropertyChanged(nameof(IncidentCriticalChangeHint)); } } }
 
-        private string _incidentNewInfoChangeHint;
+        private string _incidentNewInfoChangeHint;
-        public string IncidentNewInfoChangeHint { get => _incidentNewInfoChangeHint; set { if (_incidentNewInfoChangeHint != value) { _incidentNewInfoChangeHint = value; OnPropertyChanged(nameof(IncidentNewInfoChangeHint)); } } }
+        public string IncidentNewInfoChangeHint { get => _incidentNewInfoChangeHint; set { if (_incidentNewInfoChangeHint != value) { _incidentNewInfoChangeHint = value; OnPropertyChanged(nameof(IncidentNewInfoChangeHint)); } } }
-
+
+        private string _unassignedTicketsChangeHint;
+        public string UnassignedTicketsChangeHint { get => _unassignedTicketsChangeHint; set { if (_unassignedTicketsChangeHint != value) { _unassignedTicketsChangeHint = value; OnPropertyChanged(nameof(UnassignedTicketsChangeHint)); } } }
+
+        private string _unassignedTicketsCriticalChangeHint;
+        public string UnassignedTicketsCriticalChangeHint { get => _unassignedTicketsCriticalChangeHint; set { if (_unassignedTicketsCriticalChangeHint != value) { _unassignedTicketsCriticalChangeHint = value; OnPropertyChanged(nameof(UnassignedTicketsCriticalChangeHint)); } } }
+
         #endregion
 
         #region Ticket & Incident-Properties
@@ -143,9 +169,16 @@ namespace FasdDesktopUi.Basics.Models
         private int _incidentCritical;
         public int IncidentCritical { get => _incidentCritical; set { _incidentCritical = value; OnPropertyChanged(nameof(IncidentCritical)); } }
 
-        private int _incidentNewInfo;
+        private int _incidentNewInfo;
-        public int IncidentNewInfo { get => _incidentNewInfo; set { _incidentNewInfo = value; OnPropertyChanged(nameof(IncidentNewInfo)); } }
+        public int IncidentNewInfo { get => _incidentNewInfo; set { _incidentNewInfo = value; OnPropertyChanged(nameof(IncidentNewInfo)); } }
-
+
+        // Unassigned Ticket Properties
+        private int _unassignedTickets;
+        public int UnassignedTickets { get => _unassignedTickets; set { _unassignedTickets = value; OnPropertyChanged(nameof(UnassignedTickets)); } }
+
+        private int _unassignedTicketsCritical;
+        public int UnassignedTicketsCritical { get => _unassignedTicketsCritical; set { _unassignedTicketsCritical = value; OnPropertyChanged(nameof(UnassignedTicketsCritical)); } }
+
         public event PropertyChangedEventHandler PropertyChanged;
         protected void OnPropertyChanged(string propertyName) =>
             PropertyChanged?.Invoke(this, new PropertyChangedEventArgs(propertyName));
@@ -162,9 +195,12 @@ namespace FasdDesktopUi.Basics.Models
 
             IncidentNewSelected = false;
             IncidentActiveSelected = false;
-            IncidentCriticalSelected = false;
+            IncidentCriticalSelected = false;
-            IncidentNewInfoSelected = false;
+            IncidentNewInfoSelected = false;
-
+
+            UnassignedTicketsSelected = false;
+            UnassignedTicketsCriticalSelected = false;
+
         }
 
         public void ResetHighlights()
@@ -175,20 +211,26 @@ namespace FasdDesktopUi.Basics.Models
             TicketsNewInfoHighlighted = false;
 
             IncidentNewHighlighted = false;
-            IncidentActiveHighlighted = false;
+            IncidentActiveHighlighted = false;
-            IncidentCriticalHighlighted = false;
+            IncidentCriticalHighlighted = false;
-            IncidentNewInfoHighlighted = false;
+            IncidentNewInfoHighlighted = false;
-
+
+            UnassignedTicketsHighlighted = false;
+            UnassignedTicketsCriticalHighlighted = false;
+
             TicketsNewChangeHint = null;
-            TicketsActiveChangeHint = null;
+            TicketsActiveChangeHint = null;
-            TicketsCriticalChangeHint = null;
+            TicketsCriticalChangeHint = null;
             TicketsNewInfoChangeHint = null;
 
-            IncidentNewChangeHint = null;
+            IncidentNewChangeHint = null;
-            IncidentActiveChangeHint = null;
+            IncidentActiveChangeHint = null;
-            IncidentCriticalChangeHint = null;
+            IncidentCriticalChangeHint = null;
-            IncidentNewInfoChangeHint = null;
+            IncidentNewInfoChangeHint = null;
-
+
+            UnassignedTicketsChangeHint = null;
+            UnassignedTicketsCriticalChangeHint = null;
+
         }
         #endregion
 

FasdDesktopUi/Basics/Services/TicketOverviewUpdateService.cs

@@ -29,7 +29,9 @@ namespace FasdDesktopUi.Basics.Services
             "IncidentNew",
             "IncidentActive",
             "IncidentCritical",
-            "IncidentNewInfo"
+            "IncidentNewInfo",
+            "UnassignedTickets",
+            "UnassignedTicketsCritical"
         };
         private const string DemoTicketDetailsKey = "Demo.HasTicketDetails";
         private readonly Dispatcher _dispatcher;

FasdDesktopUi/Basics/UserControls/TicketOverview.xaml

@@ -83,6 +83,8 @@
                 <RowDefinition Height="Auto" />
                 <RowDefinition Height="Auto" />
                 <RowDefinition Height="Auto" />
+                <RowDefinition Height="Auto" />
+                <RowDefinition Height="Auto" />
             </Grid.RowDefinitions>
             <Grid.ColumnDefinitions>
                 <ColumnDefinition Width="*" />
@@ -124,14 +126,14 @@
                    FontSize="12" />
 
             <!-- Tickets -->
-            <Label Grid.Row="1"
+            <Label Grid.Row="2"
                    Grid.Column="0"
                    Foreground="{DynamicResource FontColor.DetailsPage.TitleSection.Header}"
                    Content="{Binding Converter={StaticResource LanguageConverter}, ConverterParameter=TicketOverview.Row.Heading.Tickets}"
                    FontWeight="Bold"
                    FontSize="12" />
 
-            <Label Grid.Row="1"
+            <Label Grid.Row="2"
                    Grid.Column="1"
                    Content="{Binding TicketsNew}"
                    Style="{StaticResource RoundedSelectedLabelStyle}"
@@ -147,7 +149,7 @@
                    HorizontalAlignment="Center"
                    Cursor="Hand" />
 
-            <Label Grid.Row="1"
+            <Label Grid.Row="2"
                    Grid.Column="2"
                    Content="{Binding TicketsActive}"
                    Style="{StaticResource RoundedSelectedLabelStyle}"
@@ -163,7 +165,7 @@
                    HorizontalAlignment="Center"
                    Cursor="Hand" />
 
-            <Label Grid.Row="1"
+            <Label Grid.Row="2"
                    Grid.Column="3"
                    Content="{Binding TicketsCritical}"
                    Style="{StaticResource RoundedSelectedLabelStyle}"
@@ -179,7 +181,7 @@
                    HorizontalAlignment="Center"
                    Cursor="Hand" />
 
-            <Label Grid.Row="1"
+            <Label Grid.Row="2"
                    Grid.Column="4"
                    Content="{Binding TicketsNewInfo}"
                    Style="{StaticResource RoundedSelectedLabelStyle}"
@@ -196,14 +198,14 @@
                    Cursor="Hand" />
 
             <!-- Incidents -->
-            <Label Grid.Row="2"
+            <Label Grid.Row="3"
                    Grid.Column="0"
                    Foreground="{DynamicResource FontColor.DetailsPage.TitleSection.Header}"
                    Content="{Binding Converter={StaticResource LanguageConverter}, ConverterParameter=TicketOverview.Row.Heading.Incidents}"
                    FontWeight="Bold"
                    FontSize="12" />
 
-            <Label Grid.Row="2"
+            <Label Grid.Row="3"
                    Grid.Column="1"
                    Content="{Binding IncidentNew}"
                    Style="{StaticResource RoundedSelectedLabelStyle}"
@@ -219,7 +221,7 @@
                    HorizontalAlignment="Center"
                    Cursor="Hand" />
 
-            <Label Grid.Row="2"
+            <Label Grid.Row="3"
                    Grid.Column="2"
                    Content="{Binding IncidentActive}"
                    Style="{StaticResource RoundedSelectedLabelStyle}"
@@ -235,7 +237,7 @@
                    HorizontalAlignment="Center"
                    Cursor="Hand" />
 
-            <Label Grid.Row="2"
+            <Label Grid.Row="3"
                    Grid.Column="3"
                    Content="{Binding IncidentCritical}"
                    Style="{StaticResource RoundedSelectedLabelStyle}"
@@ -251,7 +253,7 @@
                    HorizontalAlignment="Center"
                    Cursor="Hand" />
 
-            <Label Grid.Row="2"
+            <Label Grid.Row="3"
                    Grid.Column="4"
                    Content="{Binding IncidentNewInfo}"
                    Style="{StaticResource RoundedSelectedLabelStyle}"
@@ -267,6 +269,45 @@
                    HorizontalAlignment="Center"
                    Cursor="Hand" />
 
+            <!-- Unassigned -->
+            <Label Grid.Row="4"
+                   Grid.Column="0"
+                   Foreground="{DynamicResource FontColor.DetailsPage.TitleSection.Header}"
+                   Content="{Binding Converter={StaticResource LanguageConverter}, ConverterParameter=TicketOverview.Row.Heading.UnassignedTickets}"
+                   FontWeight="Bold"
+                   FontSize="12" />
+
+            <Label Grid.Row="4"
+                   Grid.Column="1"
+                   Content="{Binding UnassignedTickets}"
+                   Style="{StaticResource RoundedSelectedLabelStyle}"
+                   local:TicketOverview.IsSelected="{Binding UnassignedTicketsSelected, Mode=TwoWay}"
+                   local:TicketOverview.IsHighlighted="{Binding UnassignedTicketsHighlighted}"
+                   ToolTip="{Binding UnassignedTicketsChangeHint}"
+                   Tag="UnassignedTicketsSelected"
+                   MouseLeftButtonUp="Label_MouseLeftButtonUp"
+                   FontWeight="Medium"
+                   Foreground="{DynamicResource Color.Orange}"
+                   FontSize="12"
+                   VerticalAlignment="Center"
+                   HorizontalAlignment="Center"
+                   Cursor="Hand" />
+
+            <Label Grid.Row="4"
+                   Grid.Column="3"
+                   Content="{Binding UnassignedTicketsCritical}"
+                   Style="{StaticResource RoundedSelectedLabelStyle}"
+                   local:TicketOverview.IsSelected="{Binding UnassignedTicketsCriticalSelected, Mode=TwoWay}"
+                   local:TicketOverview.IsHighlighted="{Binding UnassignedTicketsCriticalHighlighted}"
+                   ToolTip="{Binding UnassignedTicketsCriticalChangeHint}"
+                   Tag="UnassignedTicketsCriticalSelected"
+                   MouseLeftButtonUp="Label_MouseLeftButtonUp"
+                   FontWeight="Medium"
+                   Foreground="{DynamicResource Color.Red}"
+                   FontSize="12"
+                   VerticalAlignment="Center"
+                   HorizontalAlignment="Center"
+                   Cursor="Hand" />
         </Grid>
     </Border>
 </UserControl>

FasdDesktopUi/Basics/UserControls/TicketOverview.xaml.cs

@@ -28,7 +28,9 @@ namespace FasdDesktopUi.Basics.UserControls
             ("IncidentNew", new Action<TicketOverviewModel, int>((vm, value) => { vm.IncidentNew = value; })),
             ("IncidentActive", new Action<TicketOverviewModel, int>((vm, value) => { vm.IncidentActive = value; })),
             ("IncidentCritical", new Action<TicketOverviewModel, int>((vm, value) => { vm.IncidentCritical = value; })),
-            ("IncidentNewInfo", new Action<TicketOverviewModel, int>((vm, value) => { vm.IncidentNewInfo = value; }))
+            ("IncidentNewInfo", new Action<TicketOverviewModel, int>((vm, value) => { vm.IncidentNewInfo = value; })),
+            ("UnassignedTickets", new Action<TicketOverviewModel, int>((vm, value) => { vm.UnassignedTickets = value; })),
+            ("UnassignedTicketsCritical", new Action<TicketOverviewModel, int>((vm, value) => { vm.UnassignedTicketsCritical = value; }))
         };
         private static readonly (string Key, Action<TicketOverviewModel, bool> Setter)[] HighlightSetters = new[]
         {
@@ -39,7 +41,9 @@ namespace FasdDesktopUi.Basics.UserControls
             ("IncidentNew", new Action<TicketOverviewModel, bool>((vm, value) => { vm.IncidentNewHighlighted = value; })),
             ("IncidentActive", new Action<TicketOverviewModel, bool>((vm, value) => { vm.IncidentActiveHighlighted = value; })),
             ("IncidentCritical", new Action<TicketOverviewModel, bool>((vm, value) => { vm.IncidentCriticalHighlighted = value; })),
-            ("IncidentNewInfo", new Action<TicketOverviewModel, bool>((vm, value) => { vm.IncidentNewInfoHighlighted = value; }))
+            ("IncidentNewInfo", new Action<TicketOverviewModel, bool>((vm, value) => { vm.IncidentNewInfoHighlighted = value; })),
+            ("UnassignedTickets", new Action<TicketOverviewModel, bool>((vm, value) => { vm.UnassignedTicketsHighlighted = value; })),
+            ("UnassignedTicketsCritical", new Action<TicketOverviewModel, bool>((vm, value) => { vm.UnassignedTicketsCriticalHighlighted = value; }))
         };
         private static readonly (string Key, Action<TicketOverviewModel, string> Setter)[] ChangeHintSetters = new[]
         {
@@ -50,7 +54,9 @@ namespace FasdDesktopUi.Basics.UserControls
             ("IncidentNew", new Action<TicketOverviewModel, string>((vm, value) => { vm.IncidentNewChangeHint = value; })),
             ("IncidentActive", new Action<TicketOverviewModel, string>((vm, value) => { vm.IncidentActiveChangeHint = value; })),
             ("IncidentCritical", new Action<TicketOverviewModel, string>((vm, value) => { vm.IncidentCriticalChangeHint = value; })),
-            ("IncidentNewInfo", new Action<TicketOverviewModel, string>((vm, value) => { vm.IncidentNewInfoChangeHint = value; }))
+            ("IncidentNewInfo", new Action<TicketOverviewModel, string>((vm, value) => { vm.IncidentNewInfoChangeHint = value; })),
+            ("UnassignedTickets", new Action<TicketOverviewModel, string>((vm, value) => { vm.UnassignedTicketsChangeHint = value; })),
+            ("UnassignedTicketsCritical", new Action<TicketOverviewModel, string>((vm, value) => { vm.UnassignedTicketsCriticalChangeHint = value; }))
         };
         private readonly Dictionary<string, HighlightInfo> _personalHighlightStates = new Dictionary<string, HighlightInfo>(StringComparer.OrdinalIgnoreCase);
         private readonly Dictionary<string, HighlightInfo> _roleHighlightStates = new Dictionary<string, HighlightInfo>(StringComparer.OrdinalIgnoreCase);

FasdDesktopUi/Config/LanguageDefinitions.xml

@@ -512,16 +512,26 @@
     <Language Lang="EN">My incidents</Language>
     <Language Lang="DE">Eigene Störungen</Language>
   </UIItem>
-
+
-  <UIItem Name="TicketOverview.ScopeRow.Role.Tickets">
+  <UIItem Name="TicketOverview.ScopeRow.Personal.UnassignedTickets">
-    <Language Lang="EN">Role tickets</Language>
+    <Language Lang="EN">My unassigned</Language>
-    <Language Lang="DE">Rollentickets</Language>
+    <Language Lang="DE">Eigener Eingang</Language>
-  </UIItem>
+  </UIItem>
+
+  <UIItem Name="TicketOverview.ScopeRow.Role.Tickets">
+    <Language Lang="EN">Role tickets</Language>
+    <Language Lang="DE">Rollentickets</Language>
+  </UIItem>
 
   <UIItem Name="TicketOverview.ScopeRow.Role.Incidents">
     <Language Lang="EN">Role incidents</Language>
     <Language Lang="DE">Rollenstörungen</Language>
   </UIItem>
+
+  <UIItem Name="TicketOverview.ScopeRow.Role.UnassignedTickets">
+    <Language Lang="EN">Role unassigned</Language>
+    <Language Lang="DE">Rolleneingang</Language>
+  </UIItem>
 
   <!--Menu-->
   <UIItem Name="Menu.About">
@@ -1714,4 +1724,9 @@
     <Language Lang="EN">Incidents</Language>
     <Language Lang="DE">Störungen</Language>
   </UIItem>
+
+  <UIItem Name="TicketOverview.Row.Heading.UnassignedTickets">
+    <Language Lang="EN">Unassigned</Language>
+    <Language Lang="DE">Eingang</Language>
+  </UIItem>
 </UILanguage>

FasdDesktopUi/Pages/SearchPage/SearchPageView.xaml.cs

@@ -1364,6 +1364,8 @@ namespace FasdDesktopUi.Pages.SearchPage
                 rowKey = "TicketOverview.Row.Heading.Tickets";
             else if (normalized.StartsWith("incident"))
                 rowKey = "TicketOverview.Row.Heading.Incidents";
+            else if (normalized.StartsWith("unassigned"))
+                rowKey = "TicketOverview.Row.Heading.UnassignedTickets";
             else
                 return false;
 
@@ -1389,6 +1391,8 @@ namespace FasdDesktopUi.Pages.SearchPage
                 suffix = "Tickets";
             else if (string.Equals(rowKey, "TicketOverview.Row.Heading.Incidents", StringComparison.OrdinalIgnoreCase))
                 suffix = "Incidents";
+            else if (string.Equals(rowKey, "TicketOverview.Row.Heading.UnassignedTickets", StringComparison.OrdinalIgnoreCase))
+                suffix = "UnassignedTickets";
 
             var translationKey = scope == TileScope.Role
                 ? $"TicketOverview.ScopeRow.Role.{suffix}"