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aktueller Stand

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Meik
2026-02-05 13:49:54 +01:00
parent 7ba20b3aa6
commit 825ddf05d4
29 changed files with 60439 additions and 58884 deletions
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11
FasdCockpitCommunicationDemo/F4SD-Cockpit-Client-Demo.csproj
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@@ -249,9 +249,12 @@
<None Include="MockupPickup\M42Wpm-Ticket-CloseCase-Services.json">
<CopyToOutputDirectory>Always</CopyToOutputDirectory>
</None>
<None Include="MockupPickup\M42Wpm-Ticket-QuickCalls.json">
<CopyToOutputDirectory>Always</CopyToOutputDirectory>
</None>
<None Include="MockupPickup\M42Wpm-Ticket-QuickCalls.json">
<CopyToOutputDirectory>Always</CopyToOutputDirectory>
</None>
<None Include="MockupPickup\M42Wpm-Ticket-Categories.json">
<CopyToOutputDirectory>Always</CopyToOutputDirectory>
</None>
<None Include="packages.config" />
</ItemGroup>
<ItemGroup>
@@ -270,4 +273,4 @@
<PropertyGroup>
<PreBuildEvent>copy "$(ProjectDir)..\..\C4IT FASD\_Common\XmlSchemas\*" "$(ProjectDir)Config"</PreBuildEvent>
</PropertyGroup>
</Project>
</Project>

93
FasdCockpitCommunicationDemo/F4SDCockpitCommunicationDemo.cs
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@@ -27,6 +27,8 @@ namespace C4IT.FASD.Cockpit.Communication
private readonly Dictionary<string, cF4SDHealthCardRawData.cHealthCardTable> MockupPickup = new Dictionary<string, cF4SDHealthCardRawData.cHealthCardTable>();
private readonly Dictionary<string, string> CategoryNameLookup = new Dictionary<string, string>(StringComparer.OrdinalIgnoreCase);
#region Ticketübersicht
private readonly Dictionary<string, Dictionary<string, List<TicketOverviewRelationDefinition>>> TicketOverviewRelations =
@@ -41,16 +43,17 @@ namespace C4IT.FASD.Cockpit.Communication
if (LoadMockupData(out var loadedData))
MockupData = loadedData;
MockupPickup = LoadMockupPickup();
LoadTicketOverviewRelations();
LoadGeneratedTickets();
}
MockupPickup = LoadMockupPickup();
BuildCategoryLookup();
LoadTicketOverviewRelations();
LoadGeneratedTickets();
}
public override bool IsDemo() => true;
private Dictionary<Guid, cFasdApiSearchResultCollection> SearchCache = new Dictionary<Guid, cFasdApiSearchResultCollection>();
private Dictionary<string, cF4SDHealthCardRawData.cHealthCardTable> LoadMockupPickup()
private Dictionary<string, cF4SDHealthCardRawData.cHealthCardTable> LoadMockupPickup()
{
var CM = MethodBase.GetCurrentMethod();
LogMethodBegin(CM);
@@ -99,6 +102,50 @@ namespace C4IT.FASD.Cockpit.Communication
return null;
}
private void BuildCategoryLookup()
{
CategoryNameLookup.Clear();
if (MockupPickup == null || !MockupPickup.TryGetValue("M42Wpm-Ticket-Categories", out var table))
return;
if (table?.Columns == null)
return;
if (!table.Columns.TryGetValue("id", out var idColumn))
return;
if (!table.Columns.TryGetValue("Name", out var nameColumn))
return;
for (int i = 0; i < idColumn.Values.Count; i++)
{
var id = idColumn.Values[i]?.ToString();
if (string.IsNullOrWhiteSpace(id))
continue;
var name = i < nameColumn.Values.Count ? nameColumn.Values[i]?.ToString() : null;
if (string.IsNullOrWhiteSpace(name))
continue;
CategoryNameLookup[id] = name;
}
}
private string ResolveCategoryDisplayName(string categoryIdOrName)
{
if (string.IsNullOrWhiteSpace(categoryIdOrName))
return categoryIdOrName;
if (!Guid.TryParse(categoryIdOrName, out _))
return categoryIdOrName;
if (CategoryNameLookup.TryGetValue(categoryIdOrName, out var name))
return name;
return categoryIdOrName;
}
#region Ticketübersicht
private void LoadTicketOverviewRelations()
@@ -905,10 +952,21 @@ namespace C4IT.FASD.Cockpit.Communication
{
await Task.Delay(250);
var selectedData = MockupData.FirstOrDefault(data => requestData.Identities.Any(identity => identity.Id == data.SampleDataId));
if (selectedData is null)
return output;
var selectedData = MockupData.FirstOrDefault(data => requestData.Identities.Any(identity => identity.Id == data.SampleDataId));
if (selectedData is null)
{
var ticketIdentity = requestData.Identities?
.FirstOrDefault(identity => identity.Class is enumFasdInformationClass.Ticket);
if (ticketIdentity != null)
{
selectedData = MockupData.FirstOrDefault(data =>
data?.Tickets != null && data.Tickets.Any(ticket => ticket?.Id == ticketIdentity.Id));
}
}
if (selectedData is null)
return output;
output = selectedData.GetHealthCardData();
var ticketRequest = requestData.Identities.FirstOrDefault(data => data.Class is enumFasdInformationClass.Ticket);
@@ -950,14 +1008,15 @@ namespace C4IT.FASD.Cockpit.Communication
["AffectedUser"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.AffectedUser } },
["AssetName"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.Asset } },
["CreationDaysSinceNow"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.CreationDaysSinceNow } },
["CreationDate"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.CreationDate.ToUniversalTime() } },
["ClosingDaysSinceNow"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.ClosingDaysSinceNow } },
["ClosingDate"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.ClosingDate } },
["Category"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.Category } },
["CreationSource"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.CreationSource.ToString() } },
["Description"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.Description?.ToString() } },
["DescriptionHtml"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.DescriptionHtml?.ToString() } },
["Summary"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.Summary.ToString() } },
["CreationDate"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.CreationDate.ToUniversalTime() } },
["ClosingDaysSinceNow"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.ClosingDaysSinceNow } },
["ClosingDate"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.ClosingDate } },
["Category"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { ResolveCategoryDisplayName(selectedTicket.Category) } },
["CategoryId"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.Category } },
["CreationSource"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.CreationSource.ToString() } },
["Description"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.Description?.ToString() } },
["DescriptionHtml"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.DescriptionHtml?.ToString() } },
["Summary"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.Summary.ToString() } },
["Solution"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.Solution?.ToString() } },
["SolutionHtml"] = new cF4SDHealthCardRawData.cHealthCardTableColumn(outputTable) { Values = new List<object>() { selectedTicket.SolutionHtml?.ToString() } },
};

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FasdCockpitCommunicationDemo/MockupData/Anwender, Peter.json
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FasdCockpitCommunicationDemo/MockupData/Computer.json
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FasdCockpitCommunicationDemo/MockupData/Hans Hanova.json
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FasdCockpitCommunicationDemo/MockupData/Kiefer, Maximilian.json
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FasdCockpitCommunicationDemo/MockupData/Kohl, Carlos.json
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FasdCockpitCommunicationDemo/MockupData/Kriminell, Carl.json
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FasdCockpitCommunicationDemo/MockupData/Mobil, Mischa.json
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FasdCockpitCommunicationDemo/MockupData/Nicht Anwender, Frauke.json
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FasdCockpitCommunicationDemo/MockupData/Offline, Olli.json
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FasdCockpitCommunicationDemo/MockupData/Ottmann, Thomas.json
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FasdCockpitCommunicationDemo/MockupData/Perschmann, Paul.json
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FasdCockpitCommunicationDemo/MockupData/Reuschel, Donner.json
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FasdCockpitCommunicationDemo/MockupData/Sagawe, Dieter.json
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FasdCockpitCommunicationDemo/MockupData/Seifert, Dominik.json
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FasdCockpitCommunicationDemo/MockupData/Ticket, Timo.json
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FasdCockpitCommunicationDemo/MockupData/Virtuell, Vera.json
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FasdCockpitCommunicationDemo/MockupData/Zufall, Rainer.json
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714
FasdCockpitCommunicationDemo/MockupPickup/M42Wpm-Ticket-Categories.json Normal file
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@@ -0,0 +1,714 @@
{
"AlternateStaticTable": null,
"Name": "M42Wpm-Ticket-Categories",
"StartingIndex": 0,
"IsIncomplete": false,
"IsStatic": false,
"TableType": 5,
"TimeFrames": null,
"InformationClass": 3,
"Columns": {
"id": {
"ColumnName": "id",
"Values": [
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22
FasdCockpitCommunicationDemo/MockupPickup/M42Wpm-Ticket-QuickCalls.json
View File

@@ -183,6 +183,28 @@
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18
FasdCockpitCommunicationDemo/MockupTicketOverview/TicketOverviewGeneratedTickets.json
View File

@@ -13,7 +13,7 @@
"Detail": {
"AffectedUser": "Ticket, Timo",
"Asset": "C4-NB00015",
"Category": "Demo / Ticketsystem",
"Category": "9282a500-caea-49bb-944f-9d0274fcc80a",
"Description": "Der Benutzer meldet, dass die VPN-Verbindung spätestens nach zwei Minuten getrennt wird. Eine stabile Remote-Arbeit ist aktuell nicht möglich.",
"DescriptionHtml": "<p>Der Benutzer meldet, dass die VPN-Verbindung spätestens nach zwei Minuten getrennt wird. Eine stabile Remote-Arbeit ist aktuell nicht möglich.</p>",
"Priority": 2,
@@ -40,7 +40,7 @@
"Detail": {
"AffectedUser": "Ticket, Timo",
"Asset": "C4-NB00015",
"Category": "Demo / Kommunikation",
"Category": "8ba5e53d-3b6b-425a-baba-34438845f00d",
"Description": "Teams-Nachrichten und Meetings starten mit deutlicher Verzögerung. Laut Rückmeldung wirkt der Client zeitweise eingefroren.",
"DescriptionHtml": "<p>Teams-Nachrichten und Meetings starten mit deutlicher Verzögerung. Laut Rückmeldung wirkt der Client zeitweise eingefroren.</p>",
"Priority": 2,
@@ -67,7 +67,7 @@
"Detail": {
"AffectedUser": "Ticket, Timo",
"Asset": "C4-NB00015",
"Category": "Demo / Hardware",
"Category": "cbbec585-0184-4ae3-ab68-7caeb3d0e5b2",
"Description": "Das bereitgestellte Notebook startet nur unregelmäßig. An manchen Tagen benötigt es mehrere Versuche bis zur Anmeldung.",
"DescriptionHtml": "<p>Das bereitgestellte Notebook startet nur unregelmäßig. An manchen Tagen benötigt es mehrere Versuche bis zur Anmeldung.</p>",
"Priority": 3,
@@ -94,7 +94,7 @@
"Detail": {
"AffectedUser": "Ticket, Timo",
"Asset": "C4-NB00015",
"Category": "Demo / Service",
"Category": "fd4ca144-2aca-48c4-b8b9-ce75b07ca3cb",
"Description": "Das Ticketsystem reagiert auffallend träge. Ansichten benötigen bis zu 30 Sekunden zum Laden.",
"DescriptionHtml": "<p>Das Ticketsystem reagiert auffallend träge. Ansichten benötigen bis zu 30 Sekunden zum Laden.</p>",
"Priority": 1,
@@ -124,7 +124,7 @@
"Detail": {
"AffectedUser": "Ticket, Timo",
"Asset": "C4-NB00015",
"Category": "Demo / Account",
"Category": "70d3cb04-11ab-43cb-a769-368517ba4879",
"Description": "Der Benutzer hat sein Passwort vergessen und benötigt einen Reset sowie die Aktualisierung am Diensthandy (Outlook/Teams).",
"DescriptionHtml": "<p>Der Benutzer hat sein Passwort vergessen und benötigt einen Reset sowie die Aktualisierung am Diensthandy (Outlook/Teams).</p>",
"Priority": 3,
@@ -151,7 +151,7 @@
"Detail": {
"AffectedUser": "Ticket, Timo",
"Asset": "PRN-3OG-HP-LJ",
"Category": "Demo / Drucker",
"Category": "9d468c5c-c543-4ee5-9a23-4f9975e5c145",
"Description": "Beim Druck auf den HP-LaserJet im 3. OG kommen nur leere Seiten heraus. Testseite aus Windows zeigt dasselbe Verhalten.",
"DescriptionHtml": "<p>Beim Druck auf den HP-LaserJet im 3. OG kommen nur leere Seiten heraus. Testseite aus Windows zeigt dasselbe Verhalten.</p>",
"Priority": 2,
@@ -178,7 +178,7 @@
"Detail": {
"AffectedUser": "Ticket, Timo",
"Asset": "C4-NB00015",
"Category": "Demo / Mail",
"Category": "b05a28a4-a1ae-4cb8-a30d-08fe6873b467",
"Description": "Der Benutzer kann keine E-Mails mehr senden oder empfangen. Outlook meldet, dass das Postfachkontingent überschritten ist.",
"DescriptionHtml": "<p>Der Benutzer kann keine E-Mails mehr senden oder empfangen. Outlook meldet, dass das Postfachkontingent überschritten ist.</p>",
"Priority": 2,
@@ -205,7 +205,7 @@
"Detail": {
"AffectedUser": "Ticket, Timo",
"Asset": "C4-NB00016",
"Category": "Demo / Software",
"Category": "f42521f8-748f-4a24-8084-27867c8ac5d0",
"Description": "Benötigt Visio Standard für Prozessdiagramme. Bitte Installation via Softwareverteilung und Lizenzzuweisung im M365 Admin Center.",
"DescriptionHtml": "<p>Benötigt Visio Standard für Prozessdiagramme. Bitte Installation via Softwareverteilung und Lizenzzuweisung im M365 Admin Center.</p>",
"Priority": 3,
@@ -232,7 +232,7 @@
"Detail": {
"AffectedUser": "Ticket, Timo",
"Asset": "C4-NB00016",
"Category": "Demo / Account",
"Category": "4e7bafad-c49b-432a-b88e-f4bced36e5ed",
"Description": "Nach mehreren falschen Passworteingaben ist das AD-Konto gesperrt. Benutzer kann sich weder am Notebook noch an M365 anmelden.",
"DescriptionHtml": "<p>Nach mehreren falschen Passworteingaben ist das AD-Konto gesperrt. Benutzer kann sich weder am Notebook noch an M365 anmelden.</p>",
"Priority": 1,

92
FasdCockpitCommunicationDemo/MockupTicketOverview/TicketOverviewRelations.json
View File

@@ -376,5 +376,97 @@
"StatusId": "OnHold"
}
]
},
"UnassignedTickets": {
"Personal": [
{
"TicketId": "e2e49f85-1a81-47e8-935b-d76898c155f6",
"UserId": "76f86d28-862c-4fa2-9062-8367be7fbd92",
"DisplayName": "TCK00414",
"Summary": "Pool Notebook fuer Schulungsteilnehmer fehlt",
"UserDisplayName": "Virtual, Vera",
"UserAccount": "VV004",
"UserDomain": "CONTOSO",
"StatusId": "New"
},
{
"TicketId": "ebe8818e-b197-411e-b56e-40b77b623ae2",
"UserId": "436e8d67-1b9b-4b1a-83e9-0b1e8fa0173b",
"DisplayName": "TCK00415",
"Summary": "Etikettendrucker im Lager meldet Papierstau",
"UserDisplayName": "Anwender, Peter",
"UserAccount": "PA010",
"UserDomain": "CONTOSO",
"StatusId": "New"
}
],
"Role": [
{
"TicketId": "e2e49f85-1a81-47e8-935b-d76898c155f6",
"UserId": "76f86d28-862c-4fa2-9062-8367be7fbd92",
"DisplayName": "TCK00414",
"Summary": "Pool Notebook fuer Schulungsteilnehmer fehlt",
"UserDisplayName": "Virtual, Vera",
"UserAccount": "VV004",
"UserDomain": "CONTOSO",
"StatusId": "New"
},
{
"TicketId": "ebe8818e-b197-411e-b56e-40b77b623ae2",
"UserId": "436e8d67-1b9b-4b1a-83e9-0b1e8fa0173b",
"DisplayName": "TCK00415",
"Summary": "Etikettendrucker im Lager meldet Papierstau",
"UserDisplayName": "Anwender, Peter",
"UserAccount": "PA010",
"UserDomain": "CONTOSO",
"StatusId": "New"
},
{
"TicketId": "9e1d5d1b-5a22-430e-99ea-59840257caab",
"UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
"DisplayName": "TCK00416",
"Summary": "Ueberwachung meldet sporadische Alarme",
"UserDisplayName": "Seifert, Dominik",
"UserAccount": "DS014",
"UserDomain": "CONTOSO",
"StatusId": "New"
}
]
},
"UnassignedTicketsCritical": {
"Personal": [
{
"TicketId": "9e1d5d1b-5a22-430e-99ea-59840257caab",
"UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
"DisplayName": "TCK00416",
"Summary": "Ueberwachung meldet sporadische Alarme",
"UserDisplayName": "Seifert, Dominik",
"UserAccount": "DS014",
"UserDomain": "CONTOSO",
"StatusId": "InProgress"
}
],
"Role": [
{
"TicketId": "9e1d5d1b-5a22-430e-99ea-59840257caab",
"UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
"DisplayName": "TCK00416",
"Summary": "Ueberwachung meldet sporadische Alarme",
"UserDisplayName": "Seifert, Dominik",
"UserAccount": "DS014",
"UserDomain": "CONTOSO",
"StatusId": "InProgress"
},
{
"TicketId": "d427dc61-9842-4464-b37a-612878d3de0f",
"UserId": "a2164ecd-791f-482c-bea3-f089f14bec8a",
"DisplayName": "TCK00417",
"Summary": "Produktionsroboter steht nach Not Aus",
"UserDisplayName": "Boss, Bernd",
"UserAccount": "BB003",
"UserDomain": "CONTOSO",
"StatusId": "InProgress"
}
]
}
}