feat: expand cockpit integrations and support workflows

Add Phoenix remote desktop, action connector, documentation engine, and gamification support. Refactor support-case processing and search/action UI, and update installer assets and dependencies.

F4SD-Gamification/Services/PersistenceService.cs

@@ -0,0 +1,70 @@
+using System;
+using System.Collections.Generic;
+using System.IO;
+using System.Text;
+
+namespace F4SD.Gamification.Services
+{
+    internal static class PersistenceService
+    {
+        private static readonly string _databaseName = "F4SD-gmfc.txt";
+        private static readonly string _directory = $@"{Environment.GetFolderPath(Environment.SpecialFolder.LocalApplicationData)}\Consulting4IT GmbH\C4IT First Aid Service Desk";
+
+        private static string GetConnectionString()
+        {
+            return Path.Combine(_directory, _databaseName);
+        }
+
+        internal static void Persist(CockpitAction action)
+        {
+            Initialize();
+
+            using var writer = File.AppendText(GetConnectionString());
+            string actionLine = $"{DateTime.UtcNow},{action}";
+            string base64 = Convert.ToBase64String(Encoding.UTF8.GetBytes(actionLine));
+            writer.WriteLine(base64);
+        }
+
+        internal static void Initialize()
+        {
+            Directory.CreateDirectory(_directory);
+
+            if (!File.Exists(GetConnectionString()))
+            {
+                FileStream createdFile = File.Create(GetConnectionString());
+                File.SetAttributes(GetConnectionString(), FileAttributes.Hidden);
+                createdFile.Close();
+            }
+        }
+
+        internal static IEnumerable<(DateTime Time, CockpitAction Action)> GetActions()
+        {
+            using StreamReader reader = new(GetConnectionString());
+
+            string line;
+            while ((line = reader.ReadLine()) != null)
+            {
+                string encodedLine = string.Empty;
+
+                try { encodedLine = Encoding.UTF8.GetString(Convert.FromBase64String(line)); }
+                catch { continue; }
+
+                if (string.IsNullOrWhiteSpace(encodedLine))
+                    continue;
+
+                string[] splittedLine = encodedLine.Split(',');
+
+                if (splittedLine.Length < 2)
+                    continue;
+
+                if (!DateTime.TryParse(splittedLine[0], out var date))
+                    continue;
+
+                if (!(Enum.TryParse(splittedLine[1], out CockpitAction action)))
+                    continue;
+
+                yield return new(date, action);
+            }
+        }
+    }
+}