feat: expand cockpit integrations and support workflows

Add Phoenix remote desktop, action connector, documentation engine, and gamification support. Refactor support-case processing and search/action UI, and update installer assets and dependencies.

F4SD-ActionConnector/Models/ExternalCommunicationConfiguration.cs

@@ -0,0 +1,74 @@
+using C4IT.XML;
+using F4SD.ActionConnector.Enumerations;
+using System;
+using System.Collections.Generic;
+using System.Reflection;
+using System.Text;
+using System.Xml;
+using static C4IT.Logging.cLogManager;
+
+namespace F4SD.ActionConnector.Models
+{
+    internal class ExternalCommunicationConfiguration
+    {
+        private const string FileNameConfig = "F4SD-ExternalCommunication-Configuration.xml";
+        private const string FileNameConfigSchema = "F4SD-ExternalCommunication-Configuration.xsd";
+        private const string ConfigRootElement = "F4SD-ExternalCommunication-Configuration";
+
+        public IDictionary<TriggerEvent, Trigger> Triggers { get; } = new Dictionary<TriggerEvent, Trigger>();
+
+
+        private const string TriggersNodeName = "Triggers";
+        private const string TriggerNodeName = "Trigger";
+
+        public void Initiate(XmlElement rootElement, cXmlParser parser)
+        {
+            var CM = MethodBase.GetCurrentMethod();
+            LogMethodBegin(CM);
+            try
+            {
+                var triggersNode = rootElement.SelectSingleNode(TriggersNodeName);
+                parser.EnterElement(TriggersNodeName);
+
+                var triggerNodes = triggersNode.SelectNodes(TriggerNodeName);
+
+                if (triggerNodes is null || triggerNodes.Count == 0)
+                    return;
+
+                parser.EnterElement(TriggerNodeName);
+
+                foreach (XmlElement triggerNodeElement in triggerNodes)
+                {
+                    try
+                    {
+                        Trigger trigger = new Trigger(triggerNodeElement, parser);
+
+                        if (trigger is null || !Triggers.ContainsKey(trigger.Event))
+                            continue;
+
+                        Triggers.Add(trigger.Event, trigger);
+                    }
+                    catch (Exception ex)
+                    {
+                        LogException(ex);
+                    }
+                    finally
+                    {
+                        parser.SelectElementNext();
+                    }
+                }
+
+                parser.LeaveElement(TriggerNodeName);
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+            finally
+            {
+                parser.LeaveElement(TriggersNodeName);
+                LogMethodEnd(CM);
+            }
+        }
+    }
+}