initial
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Meik
296
UserControls/Incidents.xaml.cs
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296
UserControls/Incidents.xaml.cs
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using System;
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using System.Collections.Generic;
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using System.Diagnostics;
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using System.Linq;
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using System.Text;
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using System.Threading.Tasks;
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using System.Windows;
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using System.Windows.Controls;
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using System.Windows.Data;
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using System.Windows.Documents;
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using System.Windows.Input;
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using System.Windows.Media;
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using System.Windows.Media.Imaging;
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using System.Windows.Navigation;
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using System.Windows.Shapes;
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using C4IT.API.Contracts;
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using C4IT.Logging;
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using C4IT_CustomerPanel.libs;
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using static C4IT.Logging.cLogManager;
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namespace C4IT_CustomerPanel.UserControls
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{
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/// <summary>
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/// Interaction logic for Incidents.xaml
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/// </summary>
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public partial class Incidents : UserControl
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{
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public readonly StackPanel _incidentHead = new StackPanel();
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public Dictionary<Guid, IncidentListItem> ticketCollection = new Dictionary<Guid, IncidentListItem>();
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public List<Guid> unreadTickets = new List<Guid>();
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private MainWindow mainWindow;
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public Incidents()
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{
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mainWindow = MainWindow.MainInstance;
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InitializeComponent();
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}
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public void InitializeContracts()
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{
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try
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{
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unreadTickets = ConfigClass.LoadFromJson<List<Guid>>("UnreadTickets", "run");
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}
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catch { }
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if (unreadTickets == null)
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unreadTickets = new List<Guid>();
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}
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private void OnCreateNewTicketClicked(object sender, RoutedEventArgs e)
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{
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if (mainWindow.ConfigSettings.GetConfig()._createNewTicketDirectLink != String.Empty)
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{
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Process.Start(mainWindow.ConfigSettings.GetConfig()._createNewTicketDirectLink);
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}
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else
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{
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Process.Start(mainWindow.ConfigSettings.GetMatrixServer(true) + "/wm");
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}
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}
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private void ReadAll_PreviewMouseDown(object sender, MouseButtonEventArgs e)
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{
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foreach (KeyValuePair<Guid, IncidentListItem> item in ticketCollection)
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{
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item.Value.IsUnread = false;
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}
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CheckAllTicketsRead(null, null);
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}
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public void CheckAllTicketsRead(object sender, MouseButtonEventArgs e)
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{
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if (e != null)
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e.Handled = true;
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if (sender == null)
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{
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unreadTickets.Clear();
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lock (mainWindow.NewContentSignals)
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{
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mainWindow.NewContentSignals[enumMainFunctions.Incident] = false;
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mainWindow._isRedDotActive = false;
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}
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mainWindow.UpdateNewContentSignals();
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}
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else
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{
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Boolean allRead = true;
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IncidentListItem incItem = null;
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if (sender is Image)
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{
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Image item = (Image)sender;
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incItem = (IncidentListItem)item.DataContext;
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}
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else if (sender is IncidentListItem)
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{
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incItem = (IncidentListItem)sender;
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}
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if (incItem != null)
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{
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incItem.IsUnread = false;
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unreadTickets.Remove(incItem.getEOID());
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foreach (KeyValuePair<Guid, IncidentListItem> inc in ticketCollection)
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{
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if (inc.Value.IsUnread)
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{
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allRead = false;
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break;
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}
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}
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if (allRead)
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{
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unreadTickets.Clear();
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lock (mainWindow.NewContentSignals)
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{
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mainWindow.NewContentSignals[enumMainFunctions.Incident] = false;
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mainWindow._isRedDotActive = false;
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}
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mainWindow.UpdateNewContentSignals();
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}
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}
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}
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ConfigClass.SaveAsJson("UnreadTickets", unreadTickets, "run");
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}
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public void ProcessNewTickets(List<Ticket> _tickets)
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{
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var newLastUpdate = mainWindow.lastUpdate;
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try
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{
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if (_tickets != null && _tickets.Count > 0)
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{
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NoIncident.Visibility = Visibility.Hidden;
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foreach (Ticket ti in _tickets)
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{
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if (ti._objectID == Guid.Empty)
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continue;
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if (!ticketCollection.TryGetValue(ti._objectID, out var item))
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{
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item = new IncidentListItem(ti)
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{
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Margin = new Thickness(2, 10, 2, 0),
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};
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item.MouseLeftButtonDown += OnTicketClicked;
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item.signal.PreviewMouseDown += CheckAllTicketsRead;
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ticketCollection.Add(ti._objectID, item);
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}
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item.TicketItem = ti;
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if (ti._lastJournalEntryAction is int jText
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&& staticLibs.JournalActivityAction.TryGetValue(jText, out var actionInfo)
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&& actionInfo.visible)
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{
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item.LastJournalEntryActionText = actionInfo.JournalText;
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}
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else
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{
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item.LastJournalEntryActionText = string.Empty;
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}
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if (ti._lastJournalEntryDate > mainWindow.lastUpdate)
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{
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unreadTickets.Add(ti._objectID);
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item.IsUnread = true;
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mainWindow.NewContentSignalsInfo[enumMainFunctions.Incident] =
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Properties.Resources.NewTicketInfoMessage;
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if (ti._lastJournalEntryDate > newLastUpdate)
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newLastUpdate = ti._lastJournalEntryDate;
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}
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else
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{
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item.IsUnread = unreadTickets.Contains(ti._objectID);
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}
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item.TicketType = ti._ticketType;
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}
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var incomingIds = new HashSet<Guid>(_tickets.Select(t => t._objectID));
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var keysToRemove = ticketCollection.Keys
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.Where(id => !incomingIds.Contains(id))
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.ToList();
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foreach (var id in keysToRemove)
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{
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ticketCollection.Remove(id);
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}
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}
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else
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{
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ticketCollection.Clear();
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NoIncident.Visibility = Visibility.Visible;
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}
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}
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catch (Exception e)
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{
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cLogManager.LogException(e);
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}
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if (newLastUpdate > mainWindow.lastUpdate)
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{
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mainWindow.lastUpdate = newLastUpdate;
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ConfigClass.SaveAsJson("LastTicketUpdate", mainWindow.lastUpdate, "run");
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}
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ConfigClass.SaveAsJson("UnreadTickets", unreadTickets, "run");
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ticketCollection = ticketCollection
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.OrderByDescending(x => x.Value.TicketItem._lastJournalEntryDate)
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.ThenByDescending(x => x.Value.TicketItem._createdDate)
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.ToDictionary(x => x.Key, x => x.Value);
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FillIncidentGrid();
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}
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public void FillIncidentGrid()
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{
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try
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{
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var setNewContent = false;
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_incidentHead.Children.Clear();
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foreach (var item in ticketCollection)
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{
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if (item.Value.IsUnread)
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setNewContent = true;
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var control = item.Value;
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control.TicketItem = control.TicketItem; // löst im Setter alle OnPropertyChanged aus
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_incidentHead.Children.Add(control);
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}
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CanvasIncident.Content = null;
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CanvasIncident.Content = _incidentHead;
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if (setNewContent)
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{
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lock (mainWindow.NewContentSignals)
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mainWindow.NewContentSignals[enumMainFunctions.Incident] = true;
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}
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}
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catch (Exception e)
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{
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LogException(e);
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}
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}
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public void OnTicketClicked(object sender, EventArgs e)
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{
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if (sender is FrameworkElement fe && fe.DataContext is IncidentListItem item)
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{
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if (!item.TicketItem._objectID.Equals(Guid.Empty))
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{
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try
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{
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string startParam;
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if (mainWindow.ConfigSettings.GetConfig()._isUUX)
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{
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startParam = string.Format("{0}/wm/app-SelfServicePortal/notSet/preview-object/{1}/{2}/0/",
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mainWindow.ConfigSettings.GetMatrixServer(true),
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item.TicketItem._sysEntity,
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item.TicketItem._objectID.ToString());
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}
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else
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{
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startParam = string.Format("{0}/SPS/Portal/Pages/Support/IncidentDetails.aspx?IncidentID={1}&ConsiderArchivedData=0",
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mainWindow.ConfigSettings.GetMatrixServer(true),
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item.TicketItem._objectID.ToString());
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}
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Process.Start(startParam);
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}
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catch (Exception)
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{
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// Not yet implemented
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}
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}
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}
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}
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}
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}
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