diff --git a/F4SDM42WebApi/F4SD - M42WebApi.csproj b/F4SDM42WebApi/F4SD - M42WebApi.csproj
index 460d860..42bde02 100644
--- a/F4SDM42WebApi/F4SD - M42WebApi.csproj	
+++ b/F4SDM42WebApi/F4SD - M42WebApi.csproj	
@@ -13,7 +13,7 @@
     <EnableDefaultCompileItems>false</EnableDefaultCompileItems>
     <M42ExtensionId>6673a25d-33d6-4072-91d9-abed4be1a966</M42ExtensionId>
     <M42AssemblyPattern>C4ITF4SD*.*</M42AssemblyPattern>
-    <M42PackageVersion>1.4.0.12</M42PackageVersion>
+    <M42PackageVersion>1.4.0.13</M42PackageVersion>
     <M42BuildPackage>true</M42BuildPackage>
   </PropertyGroup>
 
diff --git a/F4SDM42WebApi/F4SDHelperService.cs b/F4SDM42WebApi/F4SDHelperService.cs
index 1807523..a68fa60 100644
--- a/F4SDM42WebApi/F4SDHelperService.cs
+++ b/F4SDM42WebApi/F4SDHelperService.cs
@@ -52,6 +52,7 @@ namespace C4IT.F4SD
 
         private const string placeHolderSubject = "PARAM_SUBJECT";
         private const string placeHolderDescription = "PARAM_DESCRIPTION";
+        private static bool? ticketAndServiceRequestEnabledCache;
         private const string c4itf4sdmonLinkBase = "f4sdsend://localhost";
 
         private const string F4SDTicketTableName = "M42WPM-TICKETS-INFOS";
@@ -1685,18 +1686,23 @@ namespace C4IT.F4SD
 
         private static bool ticketAndServiceRequestEnabled()
         {
-            var configProvider = F4SDM42WebApiController.defaultInstance._globalConfigurationProvider;
+            if (ticketAndServiceRequestEnabledCache.HasValue)
+                return ticketAndServiceRequestEnabledCache.Value;
 
-            // using reflection because signature of "ReloadSettings" changed in ESM v12
-            var method = configProvider.GetType().GetMethod("ReloadSettings");
-
-            if (method != null)
+            try
             {
-                var defaultParameters = method.GetParameters().Select(p => p.HasDefaultValue ? p.DefaultValue : null).ToArray();
-                method.Invoke(configProvider, defaultParameters);
+                var configProvider = F4SDM42WebApiController.defaultInstance?._globalConfigurationProvider;
+                var enabled = configProvider?.ServiceDeskConfiguration?.TicketAndServiceRequestEnabled ?? true;
+                ticketAndServiceRequestEnabledCache = enabled;
+                return enabled;
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+                LogEntry("Could not read ServiceDeskConfiguration.TicketAndServiceRequestEnabled. Falling back to enabled ticket/service request mode.", LogLevels.Warning);
+                ticketAndServiceRequestEnabledCache = true;
+                return true;
             }
-
-            return configProvider.ServiceDeskConfiguration.TicketAndServiceRequestEnabled;
         }
 
         internal async Task<List<cF4SDTicket>> getTicketDetails(List<Guid> ticketObjectIds)