diff --git a/PackageTemplate/install.xml b/PackageTemplate/install.xml
index 8ca8906..df71ce1 100644
--- a/PackageTemplate/install.xml
+++ b/PackageTemplate/install.xml
@@ -16,6 +16,9 @@
   <Script Major="2" Minor="1" Build="140" Type="dat" Name="getmyrolememberships.dat" PackageVersion="1.4" Mode="Merge" Register="false" FilePath="install\0002_WebServiceOperation\getmyrolememberships.dat" />
   <Script Major="2" Minor="1" Build="150" Type="dat" Name="getpickup.dat" PackageVersion="1.4" Mode="Merge" Register="false" FilePath="install\0002_WebServiceOperation\getpickup.dat" />
   <Script Major="2" Minor="1" Build="160" Type="dat" Name="getrolememberships.dat" PackageVersion="1.4" Mode="Merge" Register="false" FilePath="install\0002_WebServiceOperation\getrolememberships.dat" />
+  <Script Major="2" Minor="1" Build="161" Type="dat" Name="getticketoverviewcounts.dat" PackageVersion="1.4" Mode="Merge" Register="false" FilePath="install\0002_WebServiceOperation\getticketoverviewcounts.dat" />
+  <Script Major="2" Minor="1" Build="162" Type="dat" Name="getticketoverviewcountsbyroles.dat" PackageVersion="1.4" Mode="Merge" Register="false" FilePath="install\0002_WebServiceOperation\getticketoverviewcountsbyroles.dat" />
+  <Script Major="2" Minor="1" Build="163" Type="dat" Name="getticketoverviewrelations.dat" PackageVersion="1.4" Mode="Merge" Register="false" FilePath="install\0002_WebServiceOperation\getticketoverviewrelations.dat" />
   <Script Major="2" Minor="1" Build="170" Type="dat" Name="02-01-0150 PDRActionType.dat" PackageVersion="1.4" Mode="Merge" Register="false" FilePath="install\0003_UUXActions\02-01-0150 PDRActionType.dat" />
   <Script Major="2" Minor="1" Build="180" Type="dat" Name="02-01-0160 PDRActionType.dat" PackageVersion="1.4" Mode="Merge" Register="false" FilePath="install\0003_UUXActions\02-01-0160 PDRActionType.dat" />
   <Script Major="2" Minor="1" Build="190" Type="dat" Name="02-01-0170 PDRActionType.dat" PackageVersion="1.4" Mode="Merge" Register="false" FilePath="install\0003_UUXActions\02-01-0170 PDRActionType.dat" />
@@ -42,4 +45,4 @@
   <Script Major="2" Minor="1" Build="400" Type="dat" Name="Ticket.Transform_Audience.dat" PackageVersion="1.4" Mode="Merge" Register="false" FilePath="install\1090_Audience\Ticket.Transform_Audience.dat" />
   <Script Major="2" Minor="1" Build="410" Type="type" Name="02-01-0020 C4IT_F4SDConfigurationType_create-C4IT_F4SDConfigurationType.type" PackageVersion="1.4" Mode="Merge" Register="false" FilePath="install\ZZZ_SchemaUpdates\02-01-0020 C4IT_F4SDConfigurationType_create-C4IT_F4SDConfigurationType.type" />
   <Script Major="2" Minor="1" Build="420" Type="class" Name="C4IT_AddonConfigClassBase-C4IT_AddonConfigClassBase.class" PackageVersion="1.4" Mode="Merge" Register="false" FilePath="install\ZZZ_SchemaUpdates\C4IT_AddonConfigClassBase-C4IT_AddonConfigClassBase.class" />
-</SchemaScripts>
\ No newline at end of file
+</SchemaScripts>
diff --git a/PackageTemplate/install/0002_WebServiceOperation/02-01-0060 PLSLWebServiceOperationType.dat b/PackageTemplate/install/0002_WebServiceOperation/02-01-0060 PLSLWebServiceOperationType.dat
index 6fd6da7..2e4b4b5 100644
--- a/PackageTemplate/install/0002_WebServiceOperation/02-01-0060 PLSLWebServiceOperationType.dat	
+++ b/PackageTemplate/install/0002_WebServiceOperation/02-01-0060 PLSLWebServiceOperationType.dat	
@@ -137,8 +137,9 @@
 	</xs:schema>
 	<PLSLWebServiceOperation>
 		<ID>b3193051-6fe6-cdd2-7d76-08da9bbec2b6</ID>
-		<RequestContract>{"UsedTypes":{"RequestContract":{"Descriptor":{"sid":{"Type":"StringType"},"assetname":{"Type":"StringType"}}}},"ContractDescriptor":{"ReferenceTo":null,"ReferenceFilter":null,"Required":false,"Obsolete":false,"MaxLength":0,"ResourceKey":null,"Documentation":null,"Title":null,"Paths":null,"Type":"RequestContract"}}</RequestContract>
-		<Name>getDirectLinkCreateTicket(sid, assetname)</Name>
+		<ResponseContract>{"UsedTypes":{"C4IT_F4SD_F4SDHelperService+DirectLink":{"Descriptor":{"Link":{"Type":"StringType"},"SubjectParameter":{"Type":"StringType"},"DescriptionParameter":{"Type":"StringType"}}}},"ContractDescriptor":{"ReturnCountType":"NotProvided","Documentation":"Return value","Type":"C4IT_F4SD_F4SDHelperService+DirectLink"}}</ResponseContract>
+		<RequestContract>{"UsedTypes":{"RequestContract":{"Descriptor":{"sid":{"Type":"StringType","Source":0},"assetname":{"Type":"StringType","Source":0}}}},"ContractDescriptor":{"Type":"RequestContract"}}</RequestContract>
+		<Name>getDirectLinkCreateTicket(sid,assetname)</Name>
 		<RouteTemplate>getDirectLinkCreateTicket</RouteTemplate>
 		<Documentation />
 		<TypeID>7660e907-769c-e711-a182-f079595b3ec7</TypeID>
diff --git a/PackageTemplate/install/0002_WebServiceOperation/02-01-0070 PLSLWebServiceOperationType.dat b/PackageTemplate/install/0002_WebServiceOperation/02-01-0070 PLSLWebServiceOperationType.dat
index 6344807..9640909 100644
--- a/PackageTemplate/install/0002_WebServiceOperation/02-01-0070 PLSLWebServiceOperationType.dat	
+++ b/PackageTemplate/install/0002_WebServiceOperation/02-01-0070 PLSLWebServiceOperationType.dat	
@@ -137,8 +137,9 @@
 	</xs:schema>
 	<PLSLWebServiceOperation>
 		<ID>04d0755f-27dd-c4ac-2785-08dac1666661</ID>
-		<RequestContract>{"UsedTypes":{"RequestContract":{"Descriptor":{"eoid":{"Type":"StringType"},"type":{"Type":"StringType"}}}},"ContractDescriptor":{"ReferenceTo":null,"ReferenceFilter":null,"Required":false,"Obsolete":false,"MaxLength":0,"ResourceKey":null,"Documentation":null,"Title":null,"Paths":null,"Type":"RequestContract"}}</RequestContract>
-		<Name>getDirectLinkF4SD(eoid, type)</Name>
+		<ResponseContract>{"UsedTypes":{},"ContractDescriptor":{"ReturnCountType":"NotProvided","Documentation":"Return value","Type":"StringType"}}</ResponseContract>
+		<RequestContract>{"UsedTypes":{"RequestContract":{"Descriptor":{"eoid":{"Type":"GuidType","Source":0},"type":{"Type":"StringType","Source":0}}}},"ContractDescriptor":{"Type":"RequestContract"}}</RequestContract>
+		<Name>getDirectLinkF4SD(eoid,type)</Name>
 		<RouteTemplate>getDirectLinkF4SD</RouteTemplate>
 		<Documentation />
 		<TypeID>7660e907-769c-e711-a182-f079595b3ec7</TypeID>
diff --git a/PackageTemplate/install/0002_WebServiceOperation/02-01-0080 PLSLWebServiceOperationType.dat b/PackageTemplate/install/0002_WebServiceOperation/02-01-0080 PLSLWebServiceOperationType.dat
index f666450..a44adfc 100644
--- a/PackageTemplate/install/0002_WebServiceOperation/02-01-0080 PLSLWebServiceOperationType.dat	
+++ b/PackageTemplate/install/0002_WebServiceOperation/02-01-0080 PLSLWebServiceOperationType.dat	
@@ -137,8 +137,9 @@
 	</xs:schema>
 	<PLSLWebServiceOperation>
 		<ID>f977a1d8-f21c-c1bc-4ea0-08dac09d3c99</ID>
-		<RequestContract>{"UsedTypes":{"RequestContract":{"Descriptor":{"download":{"Type":"StringType"},"count":{"Type":"StringType"},"filter":{"Type":"StringType"}}}},"ContractDescriptor":{"ReferenceTo":null,"ReferenceFilter":null,"Required":false,"Obsolete":false,"MaxLength":0,"ResourceKey":null,"Documentation":null,"Title":null,"Paths":null,"Type":"RequestContract"}}</RequestContract>
-		<Name>getLog(download, count, filter)</Name>
+		<ResponseContract>{"UsedTypes":{},"ContractDescriptor":{"ReturnCountType":"NotProvided","Documentation":"Return value","Type":"Matrix42_WebApi_Contracts_IHttpActionResult"}}</ResponseContract>
+		<RequestContract>{"UsedTypes":{"RequestContract":{"Descriptor":{"download":{"Type":"StringType","Source":0},"count":{"Type":"IntType","Source":0},"filter":{"Type":"StringType","Source":0}}}},"ContractDescriptor":{"Type":"RequestContract"}}</RequestContract>
+		<Name>getLog(download,count,filter)</Name>
 		<RouteTemplate>log</RouteTemplate>
 		<Documentation />
 		<TypeID>7660e907-769c-e711-a182-f079595b3ec7</TypeID>
diff --git a/PackageTemplate/install/0002_WebServiceOperation/02-01-0090 PLSLWebServiceOperationType.dat b/PackageTemplate/install/0002_WebServiceOperation/02-01-0090 PLSLWebServiceOperationType.dat
index b64348f..74ed089 100644
--- a/PackageTemplate/install/0002_WebServiceOperation/02-01-0090 PLSLWebServiceOperationType.dat	
+++ b/PackageTemplate/install/0002_WebServiceOperation/02-01-0090 PLSLWebServiceOperationType.dat	
@@ -137,7 +137,8 @@
 	</xs:schema>
 	<PLSLWebServiceOperation>
 		<ID>750c8dc4-ada0-c1b0-c877-08da9bbec2e3</ID>
-		<RequestContract>{"UsedTypes":{"RequestContract":{"Descriptor":{"objectId":{"Type":"StringType"}}}},"ContractDescriptor":{"ReferenceTo":null,"ReferenceFilter":null,"Required":false,"Obsolete":false,"MaxLength":0,"ResourceKey":null,"Documentation":null,"Title":null,"Paths":null,"Type":"RequestContract"}}</RequestContract>
+		<ResponseContract>{"UsedTypes":{"C4IT_FASD_Base_cF4SDTicket":{"Descriptor":{"AffectedUserId":{"Type":"GuidType"},"AssetId":{"Type":"GuidType"},"CreationDate":{"Type":"DateType"},"ClosingDate":{"Type":"DateType"},"CreationSourceId":{"Type":"IntType"},"CreationSource":{"Type":"StringType"},"Description":{"Type":"StringType"},"DescriptionHtml":{"Type":"StringType"},"PriorityId":{"Type":"IntType"},"Priority":{"Type":"StringType"},"CategoryId":{"Type":"GuidType"},"Category":{"Type":"StringType"},"CategoryHierarchical":{"Type":"StringType"},"CIName":{"Type":"StringType"},"DirectLinkEdit":{"Type":"StringType"},"AssetCIId":{"Type":"GuidType"},"AssetSKUAssetGroupId":{"Type":"IntType"},"AssetSKUAssetGroup":{"Type":"StringType"},"AssetSKUTypeId":{"Type":"IntType"},"AssetSKUType":{"Type":"StringType"},"DirectLinkPreview":{"Type":"StringType"},"DirectLinkClose":{"Type":"StringType"},"AffectedUser":{"Type":"StringType"},"SolutionHtml":{"Type":"StringType"},"Solution":{"Type":"StringType"},"AssetDomain":{"Type":"StringType"},"TicketObjectId":{"Type":"GuidType"},"Name":{"Type":"StringType"},"ActivityType":{"Type":"StringType"},"Summary":{"Type":"StringType"},"Sid":{"Type":"StringType"},"Status":{"Type":"StringType"},"StatusId":{"Type":"IntType"},"Urgency":{"Type":"StringType"},"UrgencyId":{"Type":"IntType"},"Impact":{"Type":"StringType"},"ImpactId":{"Type":"IntType"},"AssetCIName":{"Type":"StringType"},"AssetName":{"Type":"StringType"},"ServiceName":{"Type":"StringType"},"ServiceId":{"Type":"GuidType"},"IsPrimaryAccount":{"Type":"BoolType"}},"DisplayName":"Name"}},"ContractDescriptor":{"ReturnCountType":"NotProvided","Documentation":"Return value","Type":"C4IT_FASD_Base_cF4SDTicket"}}</ResponseContract>
+		<RequestContract>{"UsedTypes":{"RequestContract":{"Descriptor":{"objectId":{"Type":"GuidType","Source":0}}}},"ContractDescriptor":{"Type":"RequestContract"}}</RequestContract>
 		<Name>getTicketDetails(objectId)</Name>
 		<RouteTemplate>getTicketDetails</RouteTemplate>
 		<Documentation />
diff --git a/PackageTemplate/install/0002_WebServiceOperation/02-01-0100 PLSLWebServiceOperationType.dat b/PackageTemplate/install/0002_WebServiceOperation/02-01-0100 PLSLWebServiceOperationType.dat
index 814afd4..f8b7a73 100644
--- a/PackageTemplate/install/0002_WebServiceOperation/02-01-0100 PLSLWebServiceOperationType.dat	
+++ b/PackageTemplate/install/0002_WebServiceOperation/02-01-0100 PLSLWebServiceOperationType.dat	
@@ -137,7 +137,8 @@
 	</xs:schema>
 	<PLSLWebServiceOperation>
 		<ID>94d0317f-a8db-caf0-a353-08da9bbec2dc</ID>
-		<RequestContract>{"UsedTypes":{"RequestContract":{"Descriptor":{"objectId":{"Type":"StringType"}}}},"ContractDescriptor":{"ReferenceTo":null,"ReferenceFilter":null,"Required":false,"Obsolete":false,"MaxLength":0,"ResourceKey":null,"Documentation":null,"Title":null,"Paths":null,"Type":"RequestContract"}}</RequestContract>
+		<ResponseContract>{"UsedTypes":{},"ContractDescriptor":{"ReturnCountType":"NotProvided","Documentation":"Return value","Type":"System_Collections_Generic_List`1[C4IT_FASD_Base_cF4SDTicket+cTicketJournalItem]"}}</ResponseContract>
+		<RequestContract>{"UsedTypes":{"RequestContract":{"Descriptor":{"objectId":{"Type":"GuidType","Source":0}}}},"ContractDescriptor":{"Type":"RequestContract"}}</RequestContract>
 		<Name>getTicketHistory(objectId)</Name>
 		<RouteTemplate>getTicketHistory</RouteTemplate>
 		<Documentation />
diff --git a/PackageTemplate/install/0002_WebServiceOperation/02-01-0110 PLSLWebServiceOperationType.dat b/PackageTemplate/install/0002_WebServiceOperation/02-01-0110 PLSLWebServiceOperationType.dat
index bbcbb28..2f97712 100644
--- a/PackageTemplate/install/0002_WebServiceOperation/02-01-0110 PLSLWebServiceOperationType.dat	
+++ b/PackageTemplate/install/0002_WebServiceOperation/02-01-0110 PLSLWebServiceOperationType.dat	
@@ -137,8 +137,9 @@
 	</xs:schema>
 	<PLSLWebServiceOperation>
 		<ID>163e04c2-8b5c-c0e6-0535-08da9bbec2df</ID>
-		<RequestContract>{"UsedTypes":{"RequestContract":{"Descriptor":{"sid":{"Type":"StringType"},"hours":{"Type":"StringType"},"queueoption":{"Type":"StringType"},"queues":{"Type":"StringType"}}}},"ContractDescriptor":{"ReferenceTo":null,"ReferenceFilter":null,"Required":false,"Obsolete":false,"MaxLength":0,"ResourceKey":null,"Documentation":null,"Title":null,"Paths":null,"Type":"RequestContract"}}</RequestContract>
-		<Name>getTicketList(sid, hours, queueoption, queues)</Name>
+		<ResponseContract>{"UsedTypes":{},"ContractDescriptor":{"ReturnCountType":"NotProvided","Documentation":"Return value","Type":"System_Collections_Generic_List`1[C4IT_FASD_Base_cF4SDTicketSummary]"}}</ResponseContract>
+		<RequestContract>{"UsedTypes":{"RequestContract":{"Descriptor":{"sid":{"Type":"StringType","Source":0},"hours":{"Type":"IntType","Source":0},"queueoption":{"Type":"IntType","Source":0},"queues":{"Type":"StringType","Source":0}}}},"ContractDescriptor":{"Type":"RequestContract"}}</RequestContract>
+		<Name>getTicketList(sid,hours,queueoption,queues)</Name>
 		<RouteTemplate>getTicketList</RouteTemplate>
 		<Documentation />
 		<TypeID>7660e907-769c-e711-a182-f079595b3ec7</TypeID>
diff --git a/PackageTemplate/install/0002_WebServiceOperation/02-01-0120 PLSLWebServiceOperationType.dat b/PackageTemplate/install/0002_WebServiceOperation/02-01-0120 PLSLWebServiceOperationType.dat
index f0fb8a5..175fd89 100644
--- a/PackageTemplate/install/0002_WebServiceOperation/02-01-0120 PLSLWebServiceOperationType.dat	
+++ b/PackageTemplate/install/0002_WebServiceOperation/02-01-0120 PLSLWebServiceOperationType.dat	
@@ -137,8 +137,9 @@
 	</xs:schema>
 	<PLSLWebServiceOperation>
 		<ID>9df9d16f-1a00-cc19-1727-08dac09d3c08</ID>
-		<RequestContract>{"UsedTypes":{},"ContractDescriptor":{"ReferenceTo":null,"ReferenceFilter":null,"Required":false,"Obsolete":false,"MaxLength":0,"ResourceKey":null,"Documentation":null,"Title":null,"Paths":null,"Type":"RequestContract"}}</RequestContract>
-		<Name>isAlive</Name>
+		<ResponseContract>{"UsedTypes":{},"ContractDescriptor":{"ReturnCountType":"NotProvided","Documentation":"Return value","Type":"Matrix42_WebApi_Contracts_IHttpActionResult"}}</ResponseContract>
+		<RequestContract>{"UsedTypes":{},"ContractDescriptor":{"Type":"RequestContract"}}</RequestContract>
+		<Name>isAlive()</Name>
 		<RouteTemplate>isAlive</RouteTemplate>
 		<Documentation />
 		<TypeID>7660e907-769c-e711-a182-f079595b3ec7</TypeID>
diff --git a/PackageTemplate/install/0002_WebServiceOperation/02-01-0130 PLSLWebServiceOperationType.dat b/PackageTemplate/install/0002_WebServiceOperation/02-01-0130 PLSLWebServiceOperationType.dat
index ef926b4..18baa8f 100644
--- a/PackageTemplate/install/0002_WebServiceOperation/02-01-0130 PLSLWebServiceOperationType.dat	
+++ b/PackageTemplate/install/0002_WebServiceOperation/02-01-0130 PLSLWebServiceOperationType.dat	
@@ -137,7 +137,8 @@
 	</xs:schema>
 	<PLSLWebServiceOperation>
 		<ID>14366b3c-b79d-cfe3-ded3-08da9bbec2d7</ID>
-		<RequestContract>{"UsedTypes":{"RequestContract":{"Descriptor":{"debug":{"Type":"StringType"}}}},"ContractDescriptor":{"ReferenceTo":null,"ReferenceFilter":null,"Required":false,"Obsolete":false,"MaxLength":0,"ResourceKey":null,"Documentation":null,"Title":null,"Paths":null,"Type":"RequestContract"}}</RequestContract>
+		<ResponseContract>{"UsedTypes":{},"ContractDescriptor":{"ReturnCountType":"NotProvided","Documentation":"Return value","Type":"StringType"}}</ResponseContract>
+		<RequestContract>{"UsedTypes":{"RequestContract":{"Descriptor":{"debug":{"Type":"StringType","Source":0}}}},"ContractDescriptor":{"Type":"RequestContract"}}</RequestContract>
 		<Name>setDebugMode(debug)</Name>
 		<RouteTemplate>loglevel</RouteTemplate>
 		<Documentation />
diff --git a/PackageTemplate/install/0002_WebServiceOperation/getmyrolememberships.dat b/PackageTemplate/install/0002_WebServiceOperation/getmyrolememberships.dat
index 36f3a12..67f3dd6 100644
--- a/PackageTemplate/install/0002_WebServiceOperation/getmyrolememberships.dat
+++ b/PackageTemplate/install/0002_WebServiceOperation/getmyrolememberships.dat
@@ -137,8 +137,9 @@
 	</xs:schema>
 	<PLSLWebServiceOperation>
 		<ID>6cec89ab-b843-cd6b-d6b5-08db99ad32ee</ID>
-		<RequestContract>{"UsedTypes":{},"ContractDescriptor":{"ReferenceTo":null,"ReferenceFilter":null,"Required":false,"Obsolete":false,"MaxLength":0,"ResourceKey":null,"Documentation":null,"Title":null,"Paths":null,"Type":"RequestContract"}}</RequestContract>
-		<Name>getMyRoleMemberships</Name>
+		<ResponseContract>{"UsedTypes":{},"ContractDescriptor":{"ReturnCountType":"NotProvided","Documentation":"Return value","Type":"System_Object"}}</ResponseContract>
+		<RequestContract>{"UsedTypes":{},"ContractDescriptor":{"Type":"RequestContract"}}</RequestContract>
+		<Name>getMyRoleMemberships()</Name>
 		<RouteTemplate>getMyRoleMemberships</RouteTemplate>
 		<Documentation />
 		<TypeID>7660e907-769c-e711-a182-f079595b3ec7</TypeID>
diff --git a/PackageTemplate/install/0002_WebServiceOperation/getpickup.dat b/PackageTemplate/install/0002_WebServiceOperation/getpickup.dat
index 3bf6fbd..3e8b07e 100644
--- a/PackageTemplate/install/0002_WebServiceOperation/getpickup.dat
+++ b/PackageTemplate/install/0002_WebServiceOperation/getpickup.dat
@@ -137,8 +137,9 @@
 	</xs:schema>
 	<PLSLWebServiceOperation>
 		<ID>ef14b892-628c-c1c1-801f-08db99ad32e9</ID>
-		<RequestContract>{"UsedTypes":{"RequestContract":{"Descriptor":{"name":{"Type":"StringType"},"mode":{"Type":"StringType"},"group":{"Type":"StringType"}}}},"ContractDescriptor":{"ReferenceTo":null,"ReferenceFilter":null,"Required":false,"Obsolete":false,"MaxLength":0,"ResourceKey":null,"Documentation":null,"Title":null,"Paths":null,"Type":"RequestContract"}}</RequestContract>
-		<Name>getPickup(name, mode, group)</Name>
+		<ResponseContract>{"UsedTypes":{"Matrix42_Pandora_Contracts_EntityEnumeration":{"Documentation":"Describes Entity Enumeration","Descriptor":{"Name":{"Documentation":"Technical name of the Enumeration","Type":"StringType"},"Values":{"Documentation":"Enumeration Values","Type":["Matrix42_Pandora_Contracts_EntityEnumerationValue"]}},"DisplayName":"Name"},"Matrix42_Pandora_Contracts_EntityEnumerationValue":{"Documentation":"Represents a single value in Entity Enumeration","Descriptor":{"Value":{"Documentation":"Gets or sets a value","Type":"IntType"},"DisplayString":{"Documentation":"Gets or sets the display string for Enumeration Value","Type":"StringType"},"Hidden":{"Documentation":"Gets or sets a Hidden attribute","Type":"BoolType"},"Extentions":{"Documentation":"Additional pickup value attributes","Type":["StringType"]}}}},"ContractDescriptor":{"ReturnCountType":"NotProvided","Documentation":"Return value","Type":"Matrix42_Pandora_Contracts_EntityEnumeration"}}</ResponseContract>
+		<RequestContract>{"UsedTypes":{"RequestContract":{"Descriptor":{"name":{"Type":"StringType","Source":0},"mode":{"Type":"IntType","Source":0},"group":{"Type":"IntType","Source":0}}}},"ContractDescriptor":{"Type":"RequestContract"}}</RequestContract>
+		<Name>getPickup(name,mode,group)</Name>
 		<RouteTemplate>getPickup/{name}</RouteTemplate>
 		<Documentation />
 		<TypeID>7660e907-769c-e711-a182-f079595b3ec7</TypeID>
diff --git a/PackageTemplate/install/0002_WebServiceOperation/getrolememberships.dat b/PackageTemplate/install/0002_WebServiceOperation/getrolememberships.dat
index 829d849..2979fc0 100644
--- a/PackageTemplate/install/0002_WebServiceOperation/getrolememberships.dat
+++ b/PackageTemplate/install/0002_WebServiceOperation/getrolememberships.dat
@@ -137,8 +137,9 @@
 	</xs:schema>
 	<PLSLWebServiceOperation>
 		<ID>06747fe1-8113-c51f-4969-08db99ad32f1</ID>
-		<RequestContract>{"UsedTypes":{"RequestContract":{"Descriptor":{"sid":{"Type":"StringType"},"upn":{"Type":"StringType"},"id":{"Type":"StringType"}}}},"ContractDescriptor":{"ReferenceTo":null,"ReferenceFilter":null,"Required":false,"Obsolete":false,"MaxLength":0,"ResourceKey":null,"Documentation":null,"Title":null,"Paths":null,"Type":"RequestContract"}}</RequestContract>
-		<Name>getRoleMemberships(sid, upn, id)</Name>
+		<ResponseContract>{"UsedTypes":{},"ContractDescriptor":{"ReturnCountType":"NotProvided","Documentation":"Return value","Type":"System_Object"}}</ResponseContract>
+		<RequestContract>{"UsedTypes":{"RequestContract":{"Descriptor":{"sid":{"Type":"StringType","Source":0},"upn":{"Type":"StringType","Source":0},"id":{"Type":"GuidType","Source":0}}}},"ContractDescriptor":{"Type":"RequestContract"}}</RequestContract>
+		<Name>getRoleMemberships(sid,upn,id)</Name>
 		<RouteTemplate>getRoleMemberships</RouteTemplate>
 		<Documentation />
 		<TypeID>7660e907-769c-e711-a182-f079595b3ec7</TypeID>
diff --git a/PackageTemplate/install/0002_WebServiceOperation/getticketoverviewcounts.dat b/PackageTemplate/install/0002_WebServiceOperation/getticketoverviewcounts.dat
new file mode 100644
index 0000000..391eb09
--- /dev/null
+++ b/PackageTemplate/install/0002_WebServiceOperation/getticketoverviewcounts.dat
@@ -0,0 +1,159 @@
+<?xml version="1.0" encoding="utf-8"?>
+<NewDataSet>
+	<xs:schema id="NewDataSet" xmlns="" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:msdata="urn:schemas-microsoft-com:xml-msdata">
+		<xs:element name="NewDataSet" msdata:IsDataSet="true" msdata:UseCurrentLocale="true">
+			<xs:complexType>
+				<xs:choice minOccurs="0" maxOccurs="unbounded">
+					<xs:element name="PLSLWebServiceOperation">
+						<xs:complexType>
+							<xs:sequence>
+								<xs:element name="ID" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" />
+								<xs:element name="ResponseContract" minOccurs="0">
+									<xs:simpleType>
+										<xs:restriction base="xs:string">
+											<xs:maxLength value="2147483647" />
+										</xs:restriction>
+									</xs:simpleType>
+								</xs:element>
+								<xs:element name="RequestContract" minOccurs="0">
+									<xs:simpleType>
+										<xs:restriction base="xs:string">
+											<xs:maxLength value="2147483647" />
+										</xs:restriction>
+									</xs:simpleType>
+								</xs:element>
+								<xs:element name="Name" minOccurs="0">
+									<xs:simpleType>
+										<xs:restriction base="xs:string">
+											<xs:maxLength value="1000" />
+										</xs:restriction>
+									</xs:simpleType>
+								</xs:element>
+								<xs:element name="RouteTemplate" minOccurs="0">
+									<xs:simpleType>
+										<xs:restriction base="xs:string">
+											<xs:maxLength value="1000" />
+										</xs:restriction>
+									</xs:simpleType>
+								</xs:element>
+								<xs:element name="Documentation" minOccurs="0">
+									<xs:simpleType>
+										<xs:restriction base="xs:string">
+											<xs:maxLength value="2147483647" />
+										</xs:restriction>
+									</xs:simpleType>
+								</xs:element>
+								<xs:element name="TypeID" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="Service" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" />
+								<xs:element name="SupportedOperation" type="xs:int" minOccurs="0" />
+								<xs:element name="Type" type="xs:int" minOccurs="0" />
+								<xs:element name="IsPublic" type="xs:unsignedByte" />
+								<xs:element name="DocumentationLink" minOccurs="0">
+									<xs:simpleType>
+										<xs:restriction base="xs:string">
+											<xs:maxLength value="1000" />
+										</xs:restriction>
+									</xs:simpleType>
+								</xs:element>
+							</xs:sequence>
+						</xs:complexType>
+					</xs:element>
+					<xs:element name="PDRAudienceClass">
+						<xs:complexType>
+							<xs:sequence>
+								<xs:element name="ID" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" />
+								<xs:element name="UsedInTypePDRContentWidgetTypeDialog" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="UsedInTypePDRContentWidgetTypeObjectDetails" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="UsedInTypePDRDataQueryFilterType" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="Unrestricted" type="xs:unsignedByte" />
+								<xs:element name="Configured" type="xs:unsignedByte" />
+								<xs:element name="UsedInTypePDRActionType" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="UsedInTypePDRNavigationItemType" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="ConsiderRelated" type="xs:unsignedByte" />
+								<xs:element name="UsedInTypePLSLWebServiceOperationType" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="UsedInTypePLSLServiceTypeWebAPI" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="UsedInTypePDRContentWidgetTemplateViewType" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="UsedInTypeSVMEmailSignatureType" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="StrictAdminControl" type="xs:unsignedByte" />
+							</xs:sequence>
+						</xs:complexType>
+					</xs:element>
+					<xs:element name="SchemaRelation-PDRAudienceClass2PDRAudienceClass">
+						<xs:complexType>
+							<xs:sequence>
+								<xs:element name="ID" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="InheritedFrom" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="ApplyTo" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+							</xs:sequence>
+						</xs:complexType>
+					</xs:element>
+					<xs:element name="SchemaRelation-PDRAudienceClass2SPSUserClassBase">
+						<xs:complexType>
+							<xs:sequence>
+								<xs:element name="ID" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="Users" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="Audiences" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+							</xs:sequence>
+						</xs:complexType>
+					</xs:element>
+					<xs:element name="SchemaRelation-PDRAudienceClass2SPSSecurityClassRole">
+						<xs:complexType>
+							<xs:sequence>
+								<xs:element name="ID" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="Audiences" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="Roles" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+							</xs:sequence>
+						</xs:complexType>
+					</xs:element>
+					<xs:element name="SchemaRelation-PDRAudienceClass2SPSOrgUnitClassBase">
+						<xs:complexType>
+							<xs:sequence>
+								<xs:element name="ID" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="Audiences" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="OUs" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+							</xs:sequence>
+						</xs:complexType>
+					</xs:element>
+					<xs:element name="SchemaRelation-PDRAudienceClass2SPSLocationClassBase">
+						<xs:complexType>
+							<xs:sequence>
+								<xs:element name="ID" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="Audiences" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="Locations" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+							</xs:sequence>
+						</xs:complexType>
+					</xs:element>
+				</xs:choice>
+			</xs:complexType>
+			<xs:unique name="Constraint1" msdata:PrimaryKey="true">
+				<xs:selector xpath=".//PLSLWebServiceOperation" />
+				<xs:field xpath="ID" />
+			</xs:unique>
+			<xs:unique name="PDRAudienceClass_Constraint1" msdata:ConstraintName="Constraint1" msdata:PrimaryKey="true">
+				<xs:selector xpath=".//PDRAudienceClass" />
+				<xs:field xpath="ID" />
+			</xs:unique>
+		</xs:element>
+	</xs:schema>
+	<PLSLWebServiceOperation>
+		<ID>99eef84e-a303-c248-36c5-08ded882fc6c</ID>
+		<ResponseContract>{"UsedTypes":{"C4IT_F4SD_F4SDHelperService+TicketOverviewCountsResult":{"Descriptor":{"Counts":{"Type":["StringType"]}}}},"ContractDescriptor":{"ReturnCountType":"NotProvided","Documentation":"Return value","Type":"C4IT_F4SD_F4SDHelperService+TicketOverviewCountsResult"}}</ResponseContract>
+		<RequestContract>{"UsedTypes":{"RequestContract":{"Descriptor":{"sid":{"Type":"StringType","Source":0},"scope":{"Type":"StringType","Source":0},"keys":{"Type":"StringType","Source":0},"queueoption":{"Type":"IntType","Source":0},"queues":{"Type":"StringType","Source":0}}}},"ContractDescriptor":{"Type":"RequestContract"}}</RequestContract>
+		<Name>getTicketOverviewCounts(sid,scope,keys,queueoption,queues)</Name>
+		<RouteTemplate>getTicketOverviewCounts</RouteTemplate>
+		<Documentation />
+		<TypeID>7660e907-769c-e711-a182-f079595b3ec7</TypeID>
+		<Service>dcd66369-4933-ed11-1b9c-e3e293f5401c</Service>
+		<SupportedOperation>0</SupportedOperation>
+		<Type>1</Type>
+		<IsPublic>0</IsPublic>
+	</PLSLWebServiceOperation>
+	<PDRAudienceClass>
+		<ID>82d8de08-6cfc-1483-6bfa-da4b9403a82d</ID>
+		<Unrestricted>0</Unrestricted>
+		<Configured>1</Configured>
+		<ConsiderRelated>0</ConsiderRelated>
+		<UsedInTypePLSLWebServiceOperationType>99eef84e-a303-c248-36c5-08ded882fc6c</UsedInTypePLSLWebServiceOperationType>
+		<StrictAdminControl>0</StrictAdminControl>
+	</PDRAudienceClass>
+</NewDataSet>
diff --git a/PackageTemplate/install/0002_WebServiceOperation/getticketoverviewcountsbyroles.dat b/PackageTemplate/install/0002_WebServiceOperation/getticketoverviewcountsbyroles.dat
new file mode 100644
index 0000000..c452940
--- /dev/null
+++ b/PackageTemplate/install/0002_WebServiceOperation/getticketoverviewcountsbyroles.dat
@@ -0,0 +1,159 @@
+<?xml version="1.0" encoding="utf-8"?>
+<NewDataSet>
+	<xs:schema id="NewDataSet" xmlns="" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:msdata="urn:schemas-microsoft-com:xml-msdata">
+		<xs:element name="NewDataSet" msdata:IsDataSet="true" msdata:UseCurrentLocale="true">
+			<xs:complexType>
+				<xs:choice minOccurs="0" maxOccurs="unbounded">
+					<xs:element name="PLSLWebServiceOperation">
+						<xs:complexType>
+							<xs:sequence>
+								<xs:element name="ID" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" />
+								<xs:element name="ResponseContract" minOccurs="0">
+									<xs:simpleType>
+										<xs:restriction base="xs:string">
+											<xs:maxLength value="2147483647" />
+										</xs:restriction>
+									</xs:simpleType>
+								</xs:element>
+								<xs:element name="RequestContract" minOccurs="0">
+									<xs:simpleType>
+										<xs:restriction base="xs:string">
+											<xs:maxLength value="2147483647" />
+										</xs:restriction>
+									</xs:simpleType>
+								</xs:element>
+								<xs:element name="Name" minOccurs="0">
+									<xs:simpleType>
+										<xs:restriction base="xs:string">
+											<xs:maxLength value="1000" />
+										</xs:restriction>
+									</xs:simpleType>
+								</xs:element>
+								<xs:element name="RouteTemplate" minOccurs="0">
+									<xs:simpleType>
+										<xs:restriction base="xs:string">
+											<xs:maxLength value="1000" />
+										</xs:restriction>
+									</xs:simpleType>
+								</xs:element>
+								<xs:element name="Documentation" minOccurs="0">
+									<xs:simpleType>
+										<xs:restriction base="xs:string">
+											<xs:maxLength value="2147483647" />
+										</xs:restriction>
+									</xs:simpleType>
+								</xs:element>
+								<xs:element name="TypeID" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="Service" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" />
+								<xs:element name="SupportedOperation" type="xs:int" minOccurs="0" />
+								<xs:element name="Type" type="xs:int" minOccurs="0" />
+								<xs:element name="IsPublic" type="xs:unsignedByte" />
+								<xs:element name="DocumentationLink" minOccurs="0">
+									<xs:simpleType>
+										<xs:restriction base="xs:string">
+											<xs:maxLength value="1000" />
+										</xs:restriction>
+									</xs:simpleType>
+								</xs:element>
+							</xs:sequence>
+						</xs:complexType>
+					</xs:element>
+					<xs:element name="PDRAudienceClass">
+						<xs:complexType>
+							<xs:sequence>
+								<xs:element name="ID" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" />
+								<xs:element name="UsedInTypePDRContentWidgetTypeDialog" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="UsedInTypePDRContentWidgetTypeObjectDetails" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="UsedInTypePDRDataQueryFilterType" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="Unrestricted" type="xs:unsignedByte" />
+								<xs:element name="Configured" type="xs:unsignedByte" />
+								<xs:element name="UsedInTypePDRActionType" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="UsedInTypePDRNavigationItemType" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="ConsiderRelated" type="xs:unsignedByte" />
+								<xs:element name="UsedInTypePLSLWebServiceOperationType" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="UsedInTypePLSLServiceTypeWebAPI" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="UsedInTypePDRContentWidgetTemplateViewType" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="UsedInTypeSVMEmailSignatureType" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="StrictAdminControl" type="xs:unsignedByte" />
+							</xs:sequence>
+						</xs:complexType>
+					</xs:element>
+					<xs:element name="SchemaRelation-PDRAudienceClass2PDRAudienceClass">
+						<xs:complexType>
+							<xs:sequence>
+								<xs:element name="ID" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="InheritedFrom" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="ApplyTo" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+							</xs:sequence>
+						</xs:complexType>
+					</xs:element>
+					<xs:element name="SchemaRelation-PDRAudienceClass2SPSUserClassBase">
+						<xs:complexType>
+							<xs:sequence>
+								<xs:element name="ID" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="Users" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="Audiences" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+							</xs:sequence>
+						</xs:complexType>
+					</xs:element>
+					<xs:element name="SchemaRelation-PDRAudienceClass2SPSSecurityClassRole">
+						<xs:complexType>
+							<xs:sequence>
+								<xs:element name="ID" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="Audiences" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="Roles" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+							</xs:sequence>
+						</xs:complexType>
+					</xs:element>
+					<xs:element name="SchemaRelation-PDRAudienceClass2SPSOrgUnitClassBase">
+						<xs:complexType>
+							<xs:sequence>
+								<xs:element name="ID" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="Audiences" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="OUs" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+							</xs:sequence>
+						</xs:complexType>
+					</xs:element>
+					<xs:element name="SchemaRelation-PDRAudienceClass2SPSLocationClassBase">
+						<xs:complexType>
+							<xs:sequence>
+								<xs:element name="ID" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="Audiences" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="Locations" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+							</xs:sequence>
+						</xs:complexType>
+					</xs:element>
+				</xs:choice>
+			</xs:complexType>
+			<xs:unique name="Constraint1" msdata:PrimaryKey="true">
+				<xs:selector xpath=".//PLSLWebServiceOperation" />
+				<xs:field xpath="ID" />
+			</xs:unique>
+			<xs:unique name="PDRAudienceClass_Constraint1" msdata:ConstraintName="Constraint1" msdata:PrimaryKey="true">
+				<xs:selector xpath=".//PDRAudienceClass" />
+				<xs:field xpath="ID" />
+			</xs:unique>
+		</xs:element>
+	</xs:schema>
+	<PLSLWebServiceOperation>
+		<ID>290c8d51-b8d4-ce74-50c5-08ded882fc72</ID>
+		<ResponseContract>{"UsedTypes":{"C4IT_F4SD_F4SDHelperService+TicketOverviewCountsByRoleResult":{"Descriptor":{"GeneratedAtUtc":{"Type":"DateType"},"CountsByRole":{"Type":["StringType"]}}}},"ContractDescriptor":{"ReturnCountType":"NotProvided","Documentation":"Return value","Type":"C4IT_F4SD_F4SDHelperService+TicketOverviewCountsByRoleResult"}}</ResponseContract>
+		<RequestContract>{"UsedTypes":{"RequestContract":{"Descriptor":{"request":{"Type":"C4IT_F4SD_F4SDM42WebApiController+TicketOverviewCountsByRolesRequest","Source":1}}},"C4IT_F4SD_F4SDM42WebApiController+TicketOverviewCountsByRolesRequest":{"Descriptor":{"Sid":{"Type":"StringType"},"RoleGuids":{"Type":["GuidType"]},"Keys":{"Type":["StringType"]},"QueueOption":{"Type":"IntType"},"Queues":{"Type":"StringType"}}}},"ContractDescriptor":{"Type":"RequestContract"}}</RequestContract>
+		<Name>getTicketOverviewCountsByRoles(request)</Name>
+		<RouteTemplate>getTicketOverviewCountsByRoles</RouteTemplate>
+		<Documentation />
+		<TypeID>7660e907-769c-e711-a182-f079595b3ec7</TypeID>
+		<Service>dcd66369-4933-ed11-1b9c-e3e293f5401c</Service>
+		<SupportedOperation>16</SupportedOperation>
+		<Type>2</Type>
+		<IsPublic>0</IsPublic>
+	</PLSLWebServiceOperation>
+	<PDRAudienceClass>
+		<ID>82d8de08-72fc-4476-6bfa-da4b9403a848</ID>
+		<Unrestricted>0</Unrestricted>
+		<Configured>1</Configured>
+		<ConsiderRelated>0</ConsiderRelated>
+		<UsedInTypePLSLWebServiceOperationType>290c8d51-b8d4-ce74-50c5-08ded882fc72</UsedInTypePLSLWebServiceOperationType>
+		<StrictAdminControl>0</StrictAdminControl>
+	</PDRAudienceClass>
+</NewDataSet>
diff --git a/PackageTemplate/install/0002_WebServiceOperation/getticketoverviewrelations.dat b/PackageTemplate/install/0002_WebServiceOperation/getticketoverviewrelations.dat
new file mode 100644
index 0000000..0371fd7
--- /dev/null
+++ b/PackageTemplate/install/0002_WebServiceOperation/getticketoverviewrelations.dat
@@ -0,0 +1,159 @@
+<?xml version="1.0" encoding="utf-8"?>
+<NewDataSet>
+	<xs:schema id="NewDataSet" xmlns="" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:msdata="urn:schemas-microsoft-com:xml-msdata">
+		<xs:element name="NewDataSet" msdata:IsDataSet="true" msdata:UseCurrentLocale="true">
+			<xs:complexType>
+				<xs:choice minOccurs="0" maxOccurs="unbounded">
+					<xs:element name="PLSLWebServiceOperation">
+						<xs:complexType>
+							<xs:sequence>
+								<xs:element name="ID" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" />
+								<xs:element name="ResponseContract" minOccurs="0">
+									<xs:simpleType>
+										<xs:restriction base="xs:string">
+											<xs:maxLength value="2147483647" />
+										</xs:restriction>
+									</xs:simpleType>
+								</xs:element>
+								<xs:element name="RequestContract" minOccurs="0">
+									<xs:simpleType>
+										<xs:restriction base="xs:string">
+											<xs:maxLength value="2147483647" />
+										</xs:restriction>
+									</xs:simpleType>
+								</xs:element>
+								<xs:element name="Name" minOccurs="0">
+									<xs:simpleType>
+										<xs:restriction base="xs:string">
+											<xs:maxLength value="1000" />
+										</xs:restriction>
+									</xs:simpleType>
+								</xs:element>
+								<xs:element name="RouteTemplate" minOccurs="0">
+									<xs:simpleType>
+										<xs:restriction base="xs:string">
+											<xs:maxLength value="1000" />
+										</xs:restriction>
+									</xs:simpleType>
+								</xs:element>
+								<xs:element name="Documentation" minOccurs="0">
+									<xs:simpleType>
+										<xs:restriction base="xs:string">
+											<xs:maxLength value="2147483647" />
+										</xs:restriction>
+									</xs:simpleType>
+								</xs:element>
+								<xs:element name="TypeID" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="Service" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" />
+								<xs:element name="SupportedOperation" type="xs:int" minOccurs="0" />
+								<xs:element name="Type" type="xs:int" minOccurs="0" />
+								<xs:element name="IsPublic" type="xs:unsignedByte" />
+								<xs:element name="DocumentationLink" minOccurs="0">
+									<xs:simpleType>
+										<xs:restriction base="xs:string">
+											<xs:maxLength value="1000" />
+										</xs:restriction>
+									</xs:simpleType>
+								</xs:element>
+							</xs:sequence>
+						</xs:complexType>
+					</xs:element>
+					<xs:element name="PDRAudienceClass">
+						<xs:complexType>
+							<xs:sequence>
+								<xs:element name="ID" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" />
+								<xs:element name="UsedInTypePDRContentWidgetTypeDialog" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="UsedInTypePDRContentWidgetTypeObjectDetails" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="UsedInTypePDRDataQueryFilterType" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="Unrestricted" type="xs:unsignedByte" />
+								<xs:element name="Configured" type="xs:unsignedByte" />
+								<xs:element name="UsedInTypePDRActionType" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="UsedInTypePDRNavigationItemType" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="ConsiderRelated" type="xs:unsignedByte" />
+								<xs:element name="UsedInTypePLSLWebServiceOperationType" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="UsedInTypePLSLServiceTypeWebAPI" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="UsedInTypePDRContentWidgetTemplateViewType" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="UsedInTypeSVMEmailSignatureType" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="StrictAdminControl" type="xs:unsignedByte" />
+							</xs:sequence>
+						</xs:complexType>
+					</xs:element>
+					<xs:element name="SchemaRelation-PDRAudienceClass2PDRAudienceClass">
+						<xs:complexType>
+							<xs:sequence>
+								<xs:element name="ID" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="InheritedFrom" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="ApplyTo" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+							</xs:sequence>
+						</xs:complexType>
+					</xs:element>
+					<xs:element name="SchemaRelation-PDRAudienceClass2SPSUserClassBase">
+						<xs:complexType>
+							<xs:sequence>
+								<xs:element name="ID" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="Users" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="Audiences" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+							</xs:sequence>
+						</xs:complexType>
+					</xs:element>
+					<xs:element name="SchemaRelation-PDRAudienceClass2SPSSecurityClassRole">
+						<xs:complexType>
+							<xs:sequence>
+								<xs:element name="ID" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="Audiences" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="Roles" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+							</xs:sequence>
+						</xs:complexType>
+					</xs:element>
+					<xs:element name="SchemaRelation-PDRAudienceClass2SPSOrgUnitClassBase">
+						<xs:complexType>
+							<xs:sequence>
+								<xs:element name="ID" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="Audiences" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="OUs" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+							</xs:sequence>
+						</xs:complexType>
+					</xs:element>
+					<xs:element name="SchemaRelation-PDRAudienceClass2SPSLocationClassBase">
+						<xs:complexType>
+							<xs:sequence>
+								<xs:element name="ID" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="Audiences" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+								<xs:element name="Locations" msdata:DataType="System.Guid, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" type="xs:string" minOccurs="0" />
+							</xs:sequence>
+						</xs:complexType>
+					</xs:element>
+				</xs:choice>
+			</xs:complexType>
+			<xs:unique name="Constraint1" msdata:PrimaryKey="true">
+				<xs:selector xpath=".//PLSLWebServiceOperation" />
+				<xs:field xpath="ID" />
+			</xs:unique>
+			<xs:unique name="PDRAudienceClass_Constraint1" msdata:ConstraintName="Constraint1" msdata:PrimaryKey="true">
+				<xs:selector xpath=".//PDRAudienceClass" />
+				<xs:field xpath="ID" />
+			</xs:unique>
+		</xs:element>
+	</xs:schema>
+	<PLSLWebServiceOperation>
+		<ID>c5dd653a-54d8-c430-c9df-08ded882fc79</ID>
+		<ResponseContract>{"UsedTypes":{},"ContractDescriptor":{"ReturnCountType":"NotProvided","Documentation":"Return value","Type":"System_Collections_Generic_List`1[C4IT_F4SD_F4SDHelperService+TicketOverviewRelationDto]"}}</ResponseContract>
+		<RequestContract>{"UsedTypes":{"RequestContract":{"Descriptor":{"sid":{"Type":"StringType","Source":0},"scope":{"Type":"StringType","Source":0},"key":{"Type":"StringType","Source":0},"count":{"Type":"IntType","Source":0},"queueoption":{"Type":"IntType","Source":0},"queues":{"Type":"StringType","Source":0}}}},"ContractDescriptor":{"Type":"RequestContract"}}</RequestContract>
+		<Name>getTicketOverviewRelations(sid,scope,key,count,queueoption,queues)</Name>
+		<RouteTemplate>getTicketOverviewRelations</RouteTemplate>
+		<Documentation />
+		<TypeID>7660e907-769c-e711-a182-f079595b3ec7</TypeID>
+		<Service>dcd66369-4933-ed11-1b9c-e3e293f5401c</Service>
+		<SupportedOperation>0</SupportedOperation>
+		<Type>1</Type>
+		<IsPublic>0</IsPublic>
+	</PLSLWebServiceOperation>
+	<PDRAudienceClass>
+		<ID>82d8de08-7afc-f13f-6bfa-da4b9403a863</ID>
+		<Unrestricted>0</Unrestricted>
+		<Configured>1</Configured>
+		<ConsiderRelated>0</ConsiderRelated>
+		<UsedInTypePLSLWebServiceOperationType>c5dd653a-54d8-c430-c9df-08ded882fc79</UsedInTypePLSLWebServiceOperationType>
+		<StrictAdminControl>0</StrictAdminControl>
+	</PDRAudienceClass>
+</NewDataSet>