Meik/C4IT-F4SD-M42WebApi
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Meik
2026-02-05 13:49:38 +01:00
parent 2b8100f8db
commit 134876e45b
1 changed files with 9 additions and 2 deletions
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11
F4SDM42WebApi/F4SDHelperService.cs
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@@ -274,7 +274,9 @@ namespace C4IT.F4SD
"IncidentNew",
"IncidentActive",
"IncidentCritical",
"IncidentNewInfo"
"IncidentNewInfo",
"UnassignedTickets",
"UnassignedTicketsCritical"
};
public class TicketOverviewCountsResult
@@ -819,7 +821,8 @@ namespace C4IT.F4SD
return false;
var isTicket = !entry.IsIncident;
var isAssigned = entry.RecipientId != Guid.Empty || entry.RecipientRoleId != Guid.Empty;
var hasPerson = entry.RecipientId != Guid.Empty;
var isAssigned = hasPerson || entry.RecipientRoleId != Guid.Empty;
var isCritical = entry.ReactionTimeEscalated || entry.SolutionTimeEscalated;
var isNew = entry.State == 200;
var isActive = entry.State == 201 || entry.State == 202 || entry.State == 203;
@@ -842,6 +845,10 @@ namespace C4IT.F4SD
return entry.IsIncident && isCritical;
case "IncidentNewInfo":
return entry.IsIncident && entry.NewInformationReceived;
case "UnassignedTickets":
return !hasPerson && isNew;
case "UnassignedTicketsCritical":
return !hasPerson && isCritical;
default:
return false;
}