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Add provider-aware activity filter API

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Drechsler, Meik
2026-07-23 11:09:14 +02:00
parent af679472db
commit 083fdf01dc
11 changed files with 728 additions and 74 deletions
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179
F4SDM42WebApi/ActivityFilterService.cs Normal file
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@@ -0,0 +1,179 @@
using System;
using System.Collections.Generic;
using System.Data;
using System.Linq;
using System.Threading.Tasks;
using C4IT.FASD.Base;
using C4IT.Logging;
using update4u.SPS.DataLayer;
using static C4IT.Logging.cLogManager;
namespace C4IT.F4SD
{
public partial class F4SDHelperService
{
private sealed class WorkspaceRoleCacheEntry
{
public DateTime ExpiresAtUtc { get; set; }
public List<Guid> RoleIds { get; set; }
}
private static readonly object workspaceRoleCacheLock = new object();
private static readonly Dictionary<string, WorkspaceRoleCacheEntry> workspaceRoleCache =
new Dictionary<string, WorkspaceRoleCacheEntry>(StringComparer.OrdinalIgnoreCase);
internal async Task<string> ApplyActivityFiltersAsync(string baseFilter, cActivityFilterPolicy policy)
{
var result = await ActivityFilterCompiler.CompileAsync(policy, ResolveWorkspaceRolesAsync);
if (!result.Success)
{
LogEntry($"Activity filter rejected (fail closed): {result.Error}", LogLevels.Error);
return null;
}
return string.IsNullOrWhiteSpace(result.Clause)
? baseFilter
: $"({baseFilter}) AND ({result.Clause})";
}
internal cTicketActivityFilterCapabilities GetActivityFilterCapabilities()
{
var capabilities = new cTicketActivityFilterCapabilities
{
Provider = ActivityFilterCompiler.ProviderName,
CommonFields = new List<string> { ActivityFilterCompiler.AssignmentGroupField },
ProviderFields = new List<string> { ActivityFilterCompiler.QueueField }
};
if (SPSDataEngineSchemaReader.ClassGetIDFromName("ESMWorkspaceClassBase") != Guid.Empty)
capabilities.ProviderFields.Add(ActivityFilterCompiler.WorkspaceField);
return capabilities;
}
private async Task<ActivityFilterResolution> ResolveWorkspaceRolesAsync(cActivityFilter filter)
{
await Task.Delay(0);
var workspaceClassId = SPSDataEngineSchemaReader.ClassGetIDFromName("ESMWorkspaceClassBase");
if (workspaceClassId == Guid.Empty)
return WorkspaceFailure("ESMWorkspaceClassBase is not available.");
var roleIds = new HashSet<Guid>();
foreach (var value in filter?.Values ?? new List<cActivityFilterValue>())
{
var key = !string.IsNullOrWhiteSpace(value?.ID)
? "id:" + value.ID.Trim()
: "name:" + value?.Name?.Trim();
if (string.IsNullOrWhiteSpace(key) || key.EndsWith(":", StringComparison.Ordinal))
return WorkspaceFailure("A Workspace filter value has neither ID nor Name.");
if (TryGetCachedWorkspaceRoles(key, out var cached))
{
roleIds.UnionWith(cached);
continue;
}
DataTable table;
try
{
table = LoadWorkspaceRoles(
workspaceClassId,
!string.IsNullOrWhiteSpace(value.ID)
? $"ID = '{Escape(value.ID.Trim())}'"
: $"Title = '{Escape(value.Name.Trim())}'");
// IDs are stable and therefore preferred. The name is kept as a
// portable fallback for configurations imported into another ESM.
if ((table?.Rows == null || table.Rows.Count == 0)
&& !string.IsNullOrWhiteSpace(value.ID)
&& !string.IsNullOrWhiteSpace(value.Name))
{
table = LoadWorkspaceRoles(
workspaceClassId,
$"Title = '{Escape(value.Name.Trim())}'");
}
}
catch (Exception exception)
{
LogException(exception);
return WorkspaceFailure($"Workspace relation ESMWorkspaceClassBase.Roles could not be loaded for '{key}'.");
}
if (table?.Rows == null || table.Rows.Count == 0)
return WorkspaceFailure($"Workspace '{key}' was not found or has no resolvable Roles relation.");
var workspaceIds = table.Rows.Cast<DataRow>()
.Select(row => getGuidFromObject(row["WorkspaceID"]))
.Where(id => id != Guid.Empty)
.Distinct()
.ToList();
if (workspaceIds.Count != 1)
return WorkspaceFailure($"Workspace '{key}' is not unique.");
var resolved = table.Rows.Cast<DataRow>()
.Select(row => getGuidFromObject(row["RoleID"]))
.Where(id => id != Guid.Empty)
.Distinct()
.ToList();
if (resolved.Count == 0)
return WorkspaceFailure($"Workspace '{key}' contains no roles.");
SetCachedWorkspaceRoles(key, resolved);
roleIds.UnionWith(resolved);
}
return new ActivityFilterResolution
{
Success = true,
RoleIds = roleIds.ToList()
};
}
private static DataTable LoadWorkspaceRoles(Guid workspaceClassId, string where)
{
return FragmentRequestBase.SimpleLoad(
workspaceClassId,
"ID as WorkspaceID, Title as WorkspaceTitle, Roles.T(SPSSecurityClassRole).ID as RoleID",
where);
}
private static bool TryGetCachedWorkspaceRoles(string key, out List<Guid> roleIds)
{
lock (workspaceRoleCacheLock)
{
if (workspaceRoleCache.TryGetValue(key, out var entry) && entry.ExpiresAtUtc > DateTime.UtcNow)
{
roleIds = new List<Guid>(entry.RoleIds);
return true;
}
}
roleIds = null;
return false;
}
private static void SetCachedWorkspaceRoles(string key, List<Guid> roleIds)
{
lock (workspaceRoleCacheLock)
{
workspaceRoleCache[key] = new WorkspaceRoleCacheEntry
{
ExpiresAtUtc = DateTime.UtcNow.AddMinutes(5),
RoleIds = new List<Guid>(roleIds)
};
}
}
private static ActivityFilterResolution WorkspaceFailure(string error)
{
return new ActivityFilterResolution
{
Success = false,
Error = error
};
}
}
}

12
F4SDM42WebApi/F4SD - M42WebApi.csproj
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@@ -90,12 +90,16 @@
</ItemGroup>
<ItemGroup>
<Compile Include="cM42LogEntry.cs" />
<Compile Include="F4SDM42DependencyRegistrator.cs" />
<Compile Include="cM42LogEntry.cs" />
<Compile Include="ActivityFilterService.cs" />
<Compile Include="F4SDM42DependencyRegistrator.cs" />
<Compile Include="F4SDHelperService.cs" />
<Compile Include="F4SDHelperService.UserId.cs" />
<Compile Include="F4SDM42WebApiController.cs" />
<Compile Include="Properties\AssemblyInfo.cs" />
<Compile Include="F4SDM42WebApiController.cs" />
<Compile Include="..\Shared\ActivityFilterCompiler.cs">
<Link>Shared\ActivityFilterCompiler.cs</Link>
</Compile>
<Compile Include="Properties\AssemblyInfo.cs" />
<Compile Include="..\SharedAssemblyInfo.cs">
<Link>Properties\SharedAssemblyInfo.cs</Link>
</Compile>

42
F4SDM42WebApi/F4SDHelperService.UserId.cs
View File

@@ -22,7 +22,8 @@ namespace C4IT.F4SD
Guid userId,
int hours,
int queueoption,
List<cApiM42TicketQueueInfo> queues)
List<cApiM42TicketQueueInfo> queues,
cActivityFilterPolicy filters = null)
{
var method = MethodBase.GetCurrentMethod();
LogMethodBegin(method);
@@ -33,6 +34,9 @@ namespace C4IT.F4SD
return new List<cF4SDTicketSummary>();
var activityFilter = GetActivityFilter(userId, hours, ticketAndServiceRequestEnabled(), queueoption, queues);
activityFilter = await ApplyActivityFiltersAsync(activityFilter, filters);
if (string.IsNullOrWhiteSpace(activityFilter))
return new List<cF4SDTicketSummary>();
LogEntry($"Generating ticket list for userId '{userId}'. ASQL filter: {activityFilter}", LogLevels.Debug);
var activityTable = FragmentRequestBase.SimpleLoad(
@@ -91,7 +95,8 @@ namespace C4IT.F4SD
string scope,
IEnumerable<string> keys,
int queueoption,
List<cApiM42TicketQueueInfo> queues)
List<cApiM42TicketQueueInfo> queues,
cActivityFilterPolicy filters = null)
{
var method = MethodBase.GetCurrentMethod();
LogMethodBegin(method);
@@ -106,10 +111,10 @@ namespace C4IT.F4SD
if (normalizedKeys.Count == 0)
normalizedKeys.AddRange(TicketOverviewKeys);
var entries = await LoadTicketOverviewEntries(userId, useRoleScope, queueoption, queues);
var entries = await LoadTicketOverviewEntries(userId, useRoleScope, queueoption, queues, filters);
List<TicketOverviewEntry> unassignedEntries = null;
if (!useRoleScope && normalizedKeys.Any(IsUnassignedOverviewKey))
unassignedEntries = await LoadTicketOverviewUnassignedEntriesForPersonalScope(userId, queueoption, queues);
unassignedEntries = await LoadTicketOverviewUnassignedEntriesForPersonalScope(userId, queueoption, queues, filters);
var counts = new Dictionary<string, int>(StringComparer.OrdinalIgnoreCase);
foreach (var key in normalizedKeys)
@@ -138,10 +143,11 @@ namespace C4IT.F4SD
IEnumerable<Guid> roleGuids,
IEnumerable<string> keys,
int queueoption,
List<cApiM42TicketQueueInfo> queues)
List<cApiM42TicketQueueInfo> queues,
cActivityFilterPolicy filters = null)
{
var roleIds = await ResolveTicketOverviewRoleIdsAsync(userId, roleGuids);
return await getTicketOverviewCountsByRoles(null, roleIds, keys, queueoption, queues);
return await getTicketOverviewCountsByRoles(null, roleIds, keys, queueoption, queues, filters);
}
internal async Task<List<TicketOverviewRelationDto>> getTicketOverviewRelations(
@@ -150,7 +156,8 @@ namespace C4IT.F4SD
string key,
int count,
int queueoption,
List<cApiM42TicketQueueInfo> queues)
List<cApiM42TicketQueueInfo> queues,
cActivityFilterPolicy filters = null)
{
var method = MethodBase.GetCurrentMethod();
LogMethodBegin(method);
@@ -161,8 +168,8 @@ namespace C4IT.F4SD
var useRoleScope = string.Equals(scope, "role", StringComparison.OrdinalIgnoreCase);
var entries = !useRoleScope && IsUnassignedOverviewKey(key)
? await LoadTicketOverviewUnassignedEntriesForPersonalScope(userId, queueoption, queues)
: await LoadTicketOverviewEntries(userId, useRoleScope, queueoption, queues);
? await LoadTicketOverviewUnassignedEntriesForPersonalScope(userId, queueoption, queues, filters)
: await LoadTicketOverviewEntries(userId, useRoleScope, queueoption, queues, filters);
var filtered = entries
.Where(entry => MatchesTicketOverviewKey(entry, key))
@@ -212,25 +219,28 @@ namespace C4IT.F4SD
Guid userId,
bool useRoleScope,
int queueoption,
List<cApiM42TicketQueueInfo> queues)
List<cApiM42TicketQueueInfo> queues,
cActivityFilterPolicy filters = null)
{
if (userId == Guid.Empty)
return new List<TicketOverviewEntry>();
var filter = await BuildTicketOverviewFilterAsync(userId, useRoleScope, queueoption, queues);
var filter = await BuildTicketOverviewFilterAsync(userId, useRoleScope, queueoption, queues, filters);
return await LoadTicketOverviewEntriesByFilter(filter);
}
private async Task<List<TicketOverviewEntry>> LoadTicketOverviewUnassignedEntriesForPersonalScope(
Guid userId,
int queueoption,
List<cApiM42TicketQueueInfo> queues)
List<cApiM42TicketQueueInfo> queues,
cActivityFilterPolicy filters = null)
{
if (userId == Guid.Empty)
return new List<TicketOverviewEntry>();
var roleIds = await ResolveTicketOverviewRoleIdsAsync(userId, null);
var filter = BuildTicketOverviewFilterForRoleIds(roleIds, null, queueoption, queues);
filter = await ApplyActivityFiltersAsync(filter, filters);
if (string.IsNullOrWhiteSpace(filter))
return new List<TicketOverviewEntry>();
@@ -241,14 +251,16 @@ namespace C4IT.F4SD
Guid userId,
bool useRoleScope,
int queueoption,
List<cApiM42TicketQueueInfo> queues)
List<cApiM42TicketQueueInfo> queues,
cActivityFilterPolicy filters = null)
{
var filter = BuildTicketOverviewBaseFilter(queueoption, queues);
if (!useRoleScope)
return filter + $" AND (Recipient = '{Escape(userId.ToString("D"))}')";
return await ApplyActivityFiltersAsync(filter + $" AND (Recipient = '{Escape(userId.ToString("D"))}')", filters);
var roleIds = await ResolveTicketOverviewRoleIdsAsync(userId, null);
return BuildTicketOverviewFilterForRoleIds(roleIds, filter);
filter = BuildTicketOverviewFilterForRoleIds(roleIds, filter);
return await ApplyActivityFiltersAsync(filter, filters);
}
private async Task<List<Guid>> ResolveTicketOverviewRoleIdsAsync(Guid userId, IEnumerable<Guid> roleGuids)

113
F4SDM42WebApi/F4SDHelperService.cs
View File

@@ -186,7 +186,7 @@ namespace C4IT.F4SD
}
internal async Task<List<cF4SDTicketSummary>> getTicketListByUser(string userSid, int hours, int queueoption, List<cApiM42TicketQueueInfo> queues)
internal async Task<List<cF4SDTicketSummary>> getTicketListByUser(string userSid, int hours, int queueoption, List<cApiM42TicketQueueInfo> queues, cActivityFilterPolicy filters = null)
{
var CM = MethodBase.GetCurrentMethod();
LogMethodBegin(CM);
@@ -196,7 +196,10 @@ namespace C4IT.F4SD
await Task.Delay(0);
var tickets = new List<cF4SDTicketSummary>();
var activityFilter = GetActivityFilter(userSid, hours, ticketAndServiceRequestEnabled(), queueoption, queues);
var activityFilter = GetActivityFilter(userSid, hours, ticketAndServiceRequestEnabled(), queueoption, queues);
activityFilter = await ApplyActivityFiltersAsync(activityFilter, filters);
if (string.IsNullOrWhiteSpace(activityFilter))
return new List<cF4SDTicketSummary>();
LogEntry($"ASql Filter: {activityFilter}");
var activityTable = FragmentRequestBase.SimpleLoad(SPSActivityClassBaseID,
@@ -374,12 +377,13 @@ namespace C4IT.F4SD
public string ActivityType { get; set; }
}
internal async Task<TicketOverviewCountsResult> getTicketOverviewCounts(
string sid,
string scope,
IEnumerable<string> keys,
int queueoption,
List<cApiM42TicketQueueInfo> queues)
internal async Task<TicketOverviewCountsResult> getTicketOverviewCounts(
string sid,
string scope,
IEnumerable<string> keys,
int queueoption,
List<cApiM42TicketQueueInfo> queues,
cActivityFilterPolicy filters = null)
{
var CM = MethodBase.GetCurrentMethod();
LogMethodBegin(CM);
@@ -396,11 +400,11 @@ namespace C4IT.F4SD
normalizedKeys.AddRange(TicketOverviewKeys);
}
var entries = await LoadTicketOverviewEntries(sid, useRoleScope, queueoption, queues);
var entries = await LoadTicketOverviewEntries(sid, useRoleScope, queueoption, queues, filters);
List<TicketOverviewEntry> unassignedEntries = null;
if (!useRoleScope && normalizedKeys.Any(IsUnassignedOverviewKey))
{
unassignedEntries = await LoadTicketOverviewUnassignedEntriesForPersonalScope(sid, queueoption, queues);
unassignedEntries = await LoadTicketOverviewUnassignedEntriesForPersonalScope(sid, queueoption, queues, filters);
}
var counts = new Dictionary<string, int>(StringComparer.OrdinalIgnoreCase);
@@ -430,12 +434,13 @@ namespace C4IT.F4SD
}
}
internal async Task<TicketOverviewCountsByRoleResult> getTicketOverviewCountsByRoles(
string sid,
IEnumerable<Guid> roleGuids,
IEnumerable<string> keys,
int queueoption,
List<cApiM42TicketQueueInfo> queues)
internal async Task<TicketOverviewCountsByRoleResult> getTicketOverviewCountsByRoles(
string sid,
IEnumerable<Guid> roleGuids,
IEnumerable<string> keys,
int queueoption,
List<cApiM42TicketQueueInfo> queues,
cActivityFilterPolicy filters = null)
{
var CM = MethodBase.GetCurrentMethod();
LogMethodBegin(CM);
@@ -455,7 +460,7 @@ namespace C4IT.F4SD
if (roleIds.Count == 0)
return new TicketOverviewCountsByRoleResult();
var entries = await LoadTicketOverviewEntriesByRoleIds(roleIds, queueoption, queues);
var entries = await LoadTicketOverviewEntriesByRoleIds(roleIds, queueoption, queues, filters);
var entriesByRole = entries
.GroupBy(entry => entry.RecipientRoleId)
.ToDictionary(group => group.Key, group => group.ToList());
@@ -493,13 +498,14 @@ namespace C4IT.F4SD
}
}
internal async Task<List<TicketOverviewRelationDto>> getTicketOverviewRelations(
string sid,
string scope,
string key,
int count,
int queueoption,
List<cApiM42TicketQueueInfo> queues)
internal async Task<List<TicketOverviewRelationDto>> getTicketOverviewRelations(
string sid,
string scope,
string key,
int count,
int queueoption,
List<cApiM42TicketQueueInfo> queues,
cActivityFilterPolicy filters = null)
{
var CM = MethodBase.GetCurrentMethod();
LogMethodBegin(CM);
@@ -512,11 +518,11 @@ namespace C4IT.F4SD
List<TicketOverviewEntry> entries;
if (!useRoleScope && IsUnassignedOverviewKey(key))
{
entries = await LoadTicketOverviewUnassignedEntriesForPersonalScope(sid, queueoption, queues);
entries = await LoadTicketOverviewUnassignedEntriesForPersonalScope(sid, queueoption, queues, filters);
}
else
{
entries = await LoadTicketOverviewEntries(sid, useRoleScope, queueoption, queues);
entries = await LoadTicketOverviewEntries(sid, useRoleScope, queueoption, queues, filters);
}
var filtered = entries
@@ -572,11 +578,12 @@ namespace C4IT.F4SD
}
}
private async Task<List<TicketOverviewEntry>> LoadTicketOverviewEntries(
string sid,
bool useRoleScope,
int queueoption,
List<cApiM42TicketQueueInfo> queues)
private async Task<List<TicketOverviewEntry>> LoadTicketOverviewEntries(
string sid,
bool useRoleScope,
int queueoption,
List<cApiM42TicketQueueInfo> queues,
cActivityFilterPolicy filters = null)
{
var CM = MethodBase.GetCurrentMethod();
LogMethodBegin(CM);
@@ -587,7 +594,7 @@ namespace C4IT.F4SD
if (string.IsNullOrWhiteSpace(sid))
return new List<TicketOverviewEntry>();
var filter = await BuildTicketOverviewFilterAsync(sid, useRoleScope, queueoption, queues);
var filter = await BuildTicketOverviewFilterAsync(sid, useRoleScope, queueoption, queues, filters);
return await LoadTicketOverviewEntriesByFilter(filter);
}
catch (Exception E)
@@ -601,10 +608,11 @@ namespace C4IT.F4SD
}
}
private async Task<List<TicketOverviewEntry>> LoadTicketOverviewUnassignedEntriesForPersonalScope(
string sid,
int queueoption,
List<cApiM42TicketQueueInfo> queues)
private async Task<List<TicketOverviewEntry>> LoadTicketOverviewUnassignedEntriesForPersonalScope(
string sid,
int queueoption,
List<cApiM42TicketQueueInfo> queues,
cActivityFilterPolicy filters = null)
{
var CM = MethodBase.GetCurrentMethod();
LogMethodBegin(CM);
@@ -616,7 +624,8 @@ namespace C4IT.F4SD
return new List<TicketOverviewEntry>();
var roleIds = await ResolveTicketOverviewRoleIdsAsync(sid, null);
var filter = BuildTicketOverviewFilterForRoleIds(roleIds, null, queueoption, queues);
var filter = BuildTicketOverviewFilterForRoleIds(roleIds, null, queueoption, queues);
filter = await ApplyActivityFiltersAsync(filter, filters);
if (string.IsNullOrWhiteSpace(filter))
return new List<TicketOverviewEntry>();
@@ -634,10 +643,11 @@ namespace C4IT.F4SD
}
}
private async Task<List<TicketOverviewEntry>> LoadTicketOverviewEntriesByRoleIds(
IEnumerable<Guid> roleIds,
int queueoption,
List<cApiM42TicketQueueInfo> queues)
private async Task<List<TicketOverviewEntry>> LoadTicketOverviewEntriesByRoleIds(
IEnumerable<Guid> roleIds,
int queueoption,
List<cApiM42TicketQueueInfo> queues,
cActivityFilterPolicy filters = null)
{
var CM = MethodBase.GetCurrentMethod();
LogMethodBegin(CM);
@@ -645,7 +655,8 @@ namespace C4IT.F4SD
{
await Task.Delay(0);
var filter = BuildTicketOverviewFilterForRoleIds(roleIds, null, queueoption, queues);
var filter = BuildTicketOverviewFilterForRoleIds(roleIds, null, queueoption, queues);
filter = await ApplyActivityFiltersAsync(filter, filters);
return await LoadTicketOverviewEntriesByFilter(filter);
}
catch (Exception E)
@@ -784,23 +795,25 @@ namespace C4IT.F4SD
return null;
}
private async Task<string> BuildTicketOverviewFilterAsync(
string sid,
bool useRoleScope,
int queueoption,
List<cApiM42TicketQueueInfo> queues)
private async Task<string> BuildTicketOverviewFilterAsync(
string sid,
bool useRoleScope,
int queueoption,
List<cApiM42TicketQueueInfo> queues,
cActivityFilterPolicy filters = null)
{
var filter = BuildTicketOverviewBaseFilter(queueoption, queues);
if (!useRoleScope)
{
var recipientFilter = $"Recipient.Accounts.T(SPSAccountClassAd).Sid = '{Escape(sid)}'";
filter += $" AND ({recipientFilter})";
return filter;
filter += $" AND ({recipientFilter})";
return await ApplyActivityFiltersAsync(filter, filters);
}
var roleIds = await ResolveTicketOverviewRoleIdsAsync(sid, null);
return BuildTicketOverviewFilterForRoleIds(roleIds, filter);
filter = BuildTicketOverviewFilterForRoleIds(roleIds, filter);
return await ApplyActivityFiltersAsync(filter, filters);
}
private string BuildTicketOverviewBaseFilter(int queueoption, List<cApiM42TicketQueueInfo> queues)

71
F4SDM42WebApi/F4SDM42WebApiController.cs
View File

@@ -154,6 +154,25 @@ namespace C4IT.F4SD
ParseQueues(queues)) ?? new List<cF4SDTicketSummary>();
}
[Route("v2/getTicketList"), HttpPost]
public async Task<List<cF4SDTicketSummary>> getTicketListV2([FromBody] cTicketActivityListRequest request)
{
if (request?.UserId != Guid.Empty)
return await _f4stHelperService.getTicketListByUser(
request.UserId,
request.Hours,
0,
new List<cApiM42TicketQueueInfo>(),
request.Filters) ?? new List<cF4SDTicketSummary>();
return await _f4stHelperService.getTicketListByUser(
request?.Sid ?? string.Empty,
request?.Hours ?? 0,
0,
new List<cApiM42TicketQueueInfo>(),
request?.Filters) ?? new List<cF4SDTicketSummary>();
}
[Route("getTicketDetails"), HttpGet]
public async Task<cF4SDTicket> getTicketDetails([FromUri] Guid objectId)
@@ -227,6 +246,28 @@ namespace C4IT.F4SD
ParseQueues(queues)) ?? new F4SDHelperService.TicketOverviewCountsResult();
}
[Route("v2/getTicketOverviewCounts"), HttpPost]
public async Task<F4SDHelperService.TicketOverviewCountsResult> getTicketOverviewCountsV2(
[FromBody] cTicketOverviewFilterRequest request)
{
if (request?.UserId != Guid.Empty)
return await _f4stHelperService.getTicketOverviewCounts(
request.UserId,
request.Scope,
request.Keys,
0,
new List<cApiM42TicketQueueInfo>(),
request.Filters) ?? new F4SDHelperService.TicketOverviewCountsResult();
return await _f4stHelperService.getTicketOverviewCounts(
request?.Sid ?? string.Empty,
request?.Scope ?? "personal",
request?.Keys ?? new List<string>(),
0,
new List<cApiM42TicketQueueInfo>(),
request?.Filters) ?? new F4SDHelperService.TicketOverviewCountsResult();
}
[Obsolete("Use getTicketOverviewCountsByRolesForUser with a Matrix42 user ID.")]
[Route("getTicketOverviewCountsByRoles"), HttpPost]
public async Task<F4SDHelperService.TicketOverviewCountsByRoleResult> getTicketOverviewCountsByRoles([FromBody] TicketOverviewCountsByRolesRequest request)
@@ -322,6 +363,36 @@ namespace C4IT.F4SD
queueoption,
ParseQueues(queues)) ?? new List<F4SDHelperService.TicketOverviewRelationDto>();
}
[Route("v2/getTicketOverviewRelations"), HttpPost]
public async Task<List<F4SDHelperService.TicketOverviewRelationDto>> getTicketOverviewRelationsV2(
[FromBody] cTicketOverviewFilterRequest request)
{
if (request?.UserId != Guid.Empty)
return await _f4stHelperService.getTicketOverviewRelations(
request.UserId,
request.Scope,
request.Key,
request.Count,
0,
new List<cApiM42TicketQueueInfo>(),
request.Filters) ?? new List<F4SDHelperService.TicketOverviewRelationDto>();
return await _f4stHelperService.getTicketOverviewRelations(
request?.Sid ?? string.Empty,
request?.Scope ?? "personal",
request?.Key ?? string.Empty,
request?.Count ?? 0,
0,
new List<cApiM42TicketQueueInfo>(),
request?.Filters) ?? new List<F4SDHelperService.TicketOverviewRelationDto>();
}
[Route("v2/getActivityFilterCapabilities"), HttpGet]
public cTicketActivityFilterCapabilities getActivityFilterCapabilitiesV2()
{
return _f4stHelperService.GetActivityFilterCapabilities();
}
/*
[Route("updateActivitySolution/{objectId}"), HttpPost]
public async Task<HttpResponseMessage> updateActivitySolution(Guid objectId, [FromBody] string SolutionHtml)