diff --git a/C4IT_DataHistoryProvider_Test/Config/F4SD-Global-Configuration.xml b/C4IT_DataHistoryProvider_Test/Config/F4SD-Global-Configuration.xml
index 2ab7a90..5b3fbaa 100644
--- a/C4IT_DataHistoryProvider_Test/Config/F4SD-Global-Configuration.xml
+++ b/C4IT_DataHistoryProvider_Test/Config/F4SD-Global-Configuration.xml
@@ -19,14 +19,11 @@
     <SimplifiedCaseCompletionTicketOpenMode Policy="Default" Value="Preview" />
     <NotesMandatory Policy="Mandatory" Value="true" />
     <ShowOverview Policy="Mandatory" Value="false" />
-    <TicketProcessing Policy="Mandatory" Value="extern">
-      <TicketTypeProcessing Type="Incident" Value ="intern"/>
-      <TicketTypeProcessing Type="UnclassifiedTicket" Value ="both" />
+    <TicketProcessing Policy="Mandatory" Value="both">
+      <TicketTypeProcessing Type="Ticket" Value="intern" />
+      <TicketTypeProcessing Type="UnclassifiedTicket" Value="intern" />
+      <TicketTypeProcessing Type="Incident" Value="intern" />
     </TicketProcessing>
-    <OpenActivitiesExternally Policy="Mandatory" Value="false">
-      <OpenActivityOverride ActivityType="SPSActivityTypeTicket" Value="false" />
-      <OpenActivityOverride ActivityType="SPSActivityTypeServiceRequest" Value="true" />
-    </OpenActivitiesExternally>
     <OverviewPollingPersonal Policy="Mandatory" Value="10" />
     <OverviewPollingRole Policy="Mandatory" Value="5" />
   </TicketConfiguration>
diff --git a/F4SD-Cockpit-ServerCore/DataHistoryConfigGolabalParameters.cs b/F4SD-Cockpit-ServerCore/DataHistoryConfigGolabalParameters.cs
index b991f27..0151aa4 100644
--- a/F4SD-Cockpit-ServerCore/DataHistoryConfigGolabalParameters.cs
+++ b/F4SD-Cockpit-ServerCore/DataHistoryConfigGolabalParameters.cs
@@ -488,19 +488,13 @@ namespace C4IT.DataHistoryProvider
                      , "<ShowOverview Policy=\"Hidden\" Value=\"true\" />"
                      );
                 RetVal |= DoXmlInsertElement(XmlRoot
+                     , "TicketConfiguration"
+                     , "TicketProcessing"
+                     , "<TicketProcessing Policy=\"Mandatory\" Value=\"both\"><TicketTypeProcessing Type=\"Ticket\" Value=\"intern\" /><TicketTypeProcessing Type=\"UnclassifiedTicket\" Value=\"intern\" /><TicketTypeProcessing Type=\"Incident\" Value=\"intern\" /></TicketProcessing>"
+                     );
+                RetVal |= DoXmlRemoveElement(XmlRoot
                      , "TicketConfiguration"
                      , "OpenActivitiesExternally"
-                     , "<OpenActivitiesExternally Policy=\"Hidden\" Value=\"false\" />"
-                     );
-                RetVal |= DoXmlInsertElement(XmlRoot
-                     , "TicketConfiguration/OpenActivitiesExternally"
-                     , "OpenActivityOverride[@ActivityType='SPSActivityTypeTicket']"
-                     , "<OpenActivityOverride ActivityType=\"SPSActivityTypeTicket\" Value=\"false\" />"
-                     );
-                RetVal |= DoXmlInsertElement(XmlRoot
-                     , "TicketConfiguration/OpenActivitiesExternally"
-                     , "OpenActivityOverride[@ActivityType='SPSActivityTypeServiceRequest']"
-                     , "<OpenActivityOverride ActivityType=\"SPSActivityTypeServiceRequest\" Value=\"true\" />"
                      );
                 RetVal |= DoXmlInsertElement(XmlRoot
                      , "TicketConfiguration"
diff --git a/F4SDwebService/Config/F4SD-Global-Configuration.xml b/F4SDwebService/Config/F4SD-Global-Configuration.xml
index 2ab7a90..5b3fbaa 100644
--- a/F4SDwebService/Config/F4SD-Global-Configuration.xml
+++ b/F4SDwebService/Config/F4SD-Global-Configuration.xml
@@ -19,14 +19,11 @@
     <SimplifiedCaseCompletionTicketOpenMode Policy="Default" Value="Preview" />
     <NotesMandatory Policy="Mandatory" Value="true" />
     <ShowOverview Policy="Mandatory" Value="false" />
-    <TicketProcessing Policy="Mandatory" Value="extern">
-      <TicketTypeProcessing Type="Incident" Value ="intern"/>
-      <TicketTypeProcessing Type="UnclassifiedTicket" Value ="both" />
+    <TicketProcessing Policy="Mandatory" Value="both">
+      <TicketTypeProcessing Type="Ticket" Value="intern" />
+      <TicketTypeProcessing Type="UnclassifiedTicket" Value="intern" />
+      <TicketTypeProcessing Type="Incident" Value="intern" />
     </TicketProcessing>
-    <OpenActivitiesExternally Policy="Mandatory" Value="false">
-      <OpenActivityOverride ActivityType="SPSActivityTypeTicket" Value="false" />
-      <OpenActivityOverride ActivityType="SPSActivityTypeServiceRequest" Value="true" />
-    </OpenActivitiesExternally>
     <OverviewPollingPersonal Policy="Mandatory" Value="10" />
     <OverviewPollingRole Policy="Mandatory" Value="5" />
   </TicketConfiguration>
diff --git a/F4SDwebService/Publish/Config/F4SD-Global-Configuration.xml b/F4SDwebService/Publish/Config/F4SD-Global-Configuration.xml
index 2ab7a90..5b3fbaa 100644
--- a/F4SDwebService/Publish/Config/F4SD-Global-Configuration.xml
+++ b/F4SDwebService/Publish/Config/F4SD-Global-Configuration.xml
@@ -19,14 +19,11 @@
     <SimplifiedCaseCompletionTicketOpenMode Policy="Default" Value="Preview" />
     <NotesMandatory Policy="Mandatory" Value="true" />
     <ShowOverview Policy="Mandatory" Value="false" />
-    <TicketProcessing Policy="Mandatory" Value="extern">
-      <TicketTypeProcessing Type="Incident" Value ="intern"/>
-      <TicketTypeProcessing Type="UnclassifiedTicket" Value ="both" />
+    <TicketProcessing Policy="Mandatory" Value="both">
+      <TicketTypeProcessing Type="Ticket" Value="intern" />
+      <TicketTypeProcessing Type="UnclassifiedTicket" Value="intern" />
+      <TicketTypeProcessing Type="Incident" Value="intern" />
     </TicketProcessing>
-    <OpenActivitiesExternally Policy="Mandatory" Value="false">
-      <OpenActivityOverride ActivityType="SPSActivityTypeTicket" Value="false" />
-      <OpenActivityOverride ActivityType="SPSActivityTypeServiceRequest" Value="true" />
-    </OpenActivitiesExternally>
     <OverviewPollingPersonal Policy="Mandatory" Value="10" />
     <OverviewPollingRole Policy="Mandatory" Value="5" />
   </TicketConfiguration>