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Add generic ticket activity filters

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Drechsler, Meik
2026-07-23 11:18:42 +02:00
parent d8022567af
commit 8f66923952
15 changed files with 502 additions and 181 deletions
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16
F4SDwebService/Config/F4SD-Global-Configuration.xml
View File

@@ -24,6 +24,22 @@
<TicketTypeProcessing Type="UnclassifiedTicket" Value="intern" />
<TicketTypeProcessing Type="Incident" Value="intern" />
</TicketProcessing>
<ActivityFilters>
<Filter Provider="Matrix42" Field="Queue" Enabled="false" Match="include" EmptyHandling="include">
<Value ID="2a7e8099-3d57-f011-1988-00155d320605" Name="HR" />
<Value ID="2a7a8099-3d47-f011-1988-00155d320505" Name="FM" />
</Filter>
<Filter Field="AssignmentGroup" Enabled="false" Match="include" EmptyHandling="exclude">
<Value ID="0a76de08-136c-764a-b410-5610e8076712" Name="HR Service Desk Agent" />
<Value ID="0b76de08-8668-a026-b410-5610e8076f95" Name="HR-Manager" />
<Value ID="0a76de08-d589-4c94-b410-5610e8076919" Name="HR-Spezialist" />
<Value ID="e87dde08-235c-04e5-b410-562b64035575" Name="Facility-Koordinator" />
</Filter>
<Filter Provider="Matrix42" Field="Workspace" Enabled="false" Match="include" EmptyHandling="exclude">
<Value ID="1676de08-27f3-550c-b410-5610e807aa02" Name="HR Service Management" />
<Value ID="ed7dde08-199e-c27b-b410-562b64037aa1" Name="Gebäudemanagement" />
</Filter>
</ActivityFilters>
<OverviewPollingPersonal Policy="Mandatory" Value="10" />
<OverviewPollingRole Policy="Mandatory" Value="5" />
</TicketConfiguration>

8
F4SDwebService/Config/F4SD-Infrastructure-Configuration.xml
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@@ -82,15 +82,11 @@
</Azure-Tenant>
<!--<Azure-Tenant Domain="sd0024.onmicrosoft.com" TenantID="07362148-410e-4636-a9cb-795fba1a5452" Credential="AzureAccess_Dieter"/>-->
</Azure-AD>
<Matrix42-WPM Server="srvwsm001.imagoverum.com" Credential="M42API-Demo-26-1" ClosedTicketHistory="9999" DisplayName="M42 Demo server (imagoverum)" ApiTokenLifetime ="30 days" ActivityQueueFilter="showAll">
<Matrix42-WPM Server="srvwsm001.imagoverum.com" Credential="M42API-Demo-26-1" ClosedTicketHistory="9999" DisplayName="M42 Demo server (imagoverum)" ApiTokenLifetime ="30 days">
<Matrix42-Ticket DisableAutomaticTimeTracking="1"
ShowDocumentCaseDialog="ifRequired"/>
<DisplayName Lang="DE">M42 Demo Server (Imagoverum)</DisplayName>
<Queues>
<Queue QueueName="HR" QueueID="2a7e8099-3d57-f011-1988-00155d320605" />
<Queue QueueName="FM" QueueID="2a7a8099-3d47-f011-1988-00155d320505" />
</Queues>
</Matrix42-WPM>
</Matrix42-WPM>
<!--<Matrix42-WPM Server="m42server.imagoverum.com" Credential="M42API-Demo-Dieter" ClosedTicketHistory="9999"/>-->
<Nexthink>
<Scan-Timing ScanInterval="24:00" ScanOffset="00:10" Timezone="W. Europe Standard Time"/>