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Add generic ticket activity filters

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Drechsler, Meik
2026-07-23 11:18:42 +02:00
parent d8022567af
commit 8f66923952
15 changed files with 502 additions and 181 deletions
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16
C4IT_DataHistoryProvider_Test/Config/F4SD-Global-Configuration.xml
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@@ -24,6 +24,22 @@
<TicketTypeProcessing Type="UnclassifiedTicket" Value="intern" />
<TicketTypeProcessing Type="Incident" Value="intern" />
</TicketProcessing>
<ActivityFilters>
<Filter Provider="Matrix42" Field="Queue" Enabled="false" Match="include" EmptyHandling="include">
<Value ID="2a7e8099-3d57-f011-1988-00155d320605" Name="HR" />
<Value ID="2a7a8099-3d47-f011-1988-00155d320505" Name="FM" />
</Filter>
<Filter Field="AssignmentGroup" Enabled="false" Match="include" EmptyHandling="exclude">
<Value ID="0a76de08-136c-764a-b410-5610e8076712" Name="HR Service Desk Agent" />
<Value ID="0b76de08-8668-a026-b410-5610e8076f95" Name="HR-Manager" />
<Value ID="0a76de08-d589-4c94-b410-5610e8076919" Name="HR-Spezialist" />
<Value ID="e87dde08-235c-04e5-b410-562b64035575" Name="Facility-Koordinator" />
</Filter>
<Filter Provider="Matrix42" Field="Workspace" Enabled="false" Match="include" EmptyHandling="exclude">
<Value ID="1676de08-27f3-550c-b410-5610e807aa02" Name="HR Service Management" />
<Value ID="ed7dde08-199e-c27b-b410-562b64037aa1" Name="Gebäudemanagement" />
</Filter>
</ActivityFilters>
<OverviewPollingPersonal Policy="Mandatory" Value="10" />
<OverviewPollingRole Policy="Mandatory" Value="5" />
</TicketConfiguration>

39
C4IT_DataHistoryProvider_Test/Config/F4SD-Global-Configuration.xsd
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@@ -132,6 +132,21 @@
</xs:complexType>
</xs:element>
<xs:simpleType name="ActivityFilterMatchEnum">
<xs:restriction base="xs:string">
<xs:enumeration value="include"/>
<xs:enumeration value="exclude"/>
</xs:restriction>
</xs:simpleType>
<xs:simpleType name="ActivityFilterEmptyHandlingEnum">
<xs:restriction base="xs:string">
<xs:enumeration value="include"/>
<xs:enumeration value="exclude"/>
<xs:enumeration value="only"/>
</xs:restriction>
</xs:simpleType>
<xs:element name="TicketConfiguration">
<xs:complexType>
<xs:all>
@@ -182,6 +197,30 @@
</xs:complexType>
</xs:element>
<xs:element name="ActivityFilters" minOccurs="0" maxOccurs="1">
<xs:complexType>
<xs:sequence>
<xs:element name="Filter" minOccurs="0" maxOccurs="unbounded">
<xs:complexType>
<xs:sequence>
<xs:element name="Value" minOccurs="0" maxOccurs="unbounded">
<xs:complexType>
<xs:attribute name="ID" type="xs:string" use="optional"/>
<xs:attribute name="Name" type="xs:string" use="optional"/>
</xs:complexType>
</xs:element>
</xs:sequence>
<xs:attribute name="Provider" type="xs:string" use="optional"/>
<xs:attribute name="Field" type="xs:string" use="required"/>
<xs:attribute name="Enabled" type="xs:boolean" use="optional" default="false"/>
<xs:attribute name="Match" type="ActivityFilterMatchEnum" use="optional" default="exclude"/>
<xs:attribute name="EmptyHandling" type="ActivityFilterEmptyHandlingEnum" use="optional" default="include"/>
</xs:complexType>
</xs:element>
</xs:sequence>
</xs:complexType>
</xs:element>
<xs:element name="TicketProcessing" minOccurs="0" maxOccurs="1">
<xs:complexType>
<xs:sequence>

8
C4IT_DataHistoryProvider_Test/Config/F4SD-Infrastructure-Configuration.xml
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@@ -82,15 +82,11 @@
</Azure-Tenant>
<!--<Azure-Tenant Domain="sd0024.onmicrosoft.com" TenantID="07362148-410e-4636-a9cb-795fba1a5452" Credential="AzureAccess_Dieter"/>-->
</Azure-AD>
<Matrix42-WPM Server="srvwsm001.imagoverum.com" Credential="M42API-Demo-26-1" ClosedTicketHistory="9999" DisplayName="M42 Demo server (imagoverum)" ApiTokenLifetime ="30 days" ActivityQueueFilter="showAll">
<Matrix42-WPM Server="srvwsm001.imagoverum.com" Credential="M42API-Demo-26-1" ClosedTicketHistory="9999" DisplayName="M42 Demo server (imagoverum)" ApiTokenLifetime ="30 days">
<Matrix42-Ticket DisableAutomaticTimeTracking="1"
ShowDocumentCaseDialog="ifRequired"/>
<DisplayName Lang="DE">M42 Demo Server (Imagoverum)</DisplayName>
<Queues>
<Queue QueueName="HR" QueueID="2a7e8099-3d57-f011-1988-00155d320605" />
<Queue QueueName="FM" QueueID="2a7a8099-3d47-f011-1988-00155d320505" />
</Queues>
</Matrix42-WPM>
</Matrix42-WPM>
<!--<Matrix42-WPM Server="m42server.imagoverum.com" Credential="M42API-Demo-Dieter" ClosedTicketHistory="9999"/>-->
<Nexthink>
<Scan-Timing ScanInterval="24:00" ScanOffset="00:10" Timezone="W. Europe Standard Time"/>