3952 lines
84 KiB
JSON
3952 lines
84 KiB
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14000
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[
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13000
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[
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17000
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16000
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17000
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16000
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},
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{
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"Name": "agnt-computer-event-details-hardreset",
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"Columns": [
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"time"
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"Values": {
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"5": [
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"Columns": [
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"0x00000009f",
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"0x00000009f"
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]
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}
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}
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],
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"Tickets": [
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{
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"AffectedUser": "Ticket, Timo",
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"Asset": "C4-TT007",
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"CreationDaysSinceNow": 0,
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"CreationDate": "2024-09-06T09:14:51.4767711+02:00",
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"ClosingDaysSinceNow": 0,
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"ClosingDate": "2024-09-06T09:14:51.4924442+02:00",
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"CreationSource": 1,
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"Description": "Hallo Liebe IT,\nich kann seit ein paar Tagen nicht mehr drucken, k\u00f6nnt ihr mir helfen?\nDanke, \nTimo",
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"DescriptionHtml": "<p>Hallo Liebe IT,</p> <p>ich kann seit ein paar Tagen nicht mehr drucken, könnt ihr mir helfen?</p> <p>Danke, </p> <p>Timo</p>",
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"Priority": 2,
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"Category": "44e88873-4960-41e0-b7eb-3334ec76102c",
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"Solution": null,
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"SolutionHtml": null,
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"DirectLinks": {
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"DirectLinkPreview": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/cb243407-4f65-c2dd-67a5-08daaa948c75/0/"
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},
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"JournalItems": [
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{
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"CreationDaysSinceNow": 0,
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"CreationDate": "2024-09-06T09:14:52.6734431+02:00",
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"Header": "R\u00fcckfrage",
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"CreatedBy": "Vogel, Viktor",
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"Description": "E-Mail gesendet von Vogel, Viktor.",
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"DescriptionHtml": null,
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"IsVisibleForUser": true
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},
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{
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"CreationDaysSinceNow": 0,
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"CreationDate": "2024-09-06T09:14:52.6956826+02:00",
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"Header": "Angehalten",
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"CreatedBy": "Vogel, Viktor",
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|
"Description": "Angehalten von Vogel, Viktor.",
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"DescriptionHtml": null,
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"IsVisibleForUser": false
|
|
},
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{
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|
"CreationDaysSinceNow": 0,
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|
"CreationDate": "2024-09-06T09:14:52.7112816+02:00",
|
|
"Header": "Kommentar",
|
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"CreatedBy": "Vogel, Viktor",
|
|
"Description": "Kommentiert von Ticket, Timo.",
|
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"DescriptionHtml": null,
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"IsVisibleForUser": true
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}
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],
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|
"Id": "cb243407-4f65-c2dd-67a5-08daaa948c75",
|
|
"Name": "INC00474",
|
|
"Summary": "Kann nicht mehr drucken",
|
|
"Status": 4
|
|
},
|
|
{
|
|
"AffectedUser": "Ticket, Timo",
|
|
"Asset": "C4-TT007",
|
|
"CreationDaysSinceNow": 3,
|
|
"CreationDate": "2024-09-03T09:14:52.5262331+02:00",
|
|
"ClosingDaysSinceNow": 1,
|
|
"ClosingDate": "2024-09-07T09:14:52.5262331+02:00",
|
|
"CreationSource": 2,
|
|
"Description": "Leider habe ich mein Passwort 3 mal falsch eingegeben und nun ist mein Rechner gesperrt. Bitte darum dieses zur\u00fcck zu setzen.",
|
|
"DescriptionHtml": "<p>Passwort wurde vergessen, muss zurück gesetzt werden.</p>",
|
|
"Priority": 3,
|
|
"Category": "82c0a3f1-1f37-47e6-9d95-2d807750cbbc",
|
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"Solution": null,
|
|
"SolutionHtml": null,
|
|
"DirectLinks": {
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"DirectLinkPreview": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/74302268-f85f-c608-9bc1-08daaa96b8cd/0/"
|
|
},
|
|
"JournalItems": [
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|
{
|
|
"CreationDaysSinceNow": 1,
|
|
"CreationDate": "2024-09-05T09:14:52.6265655+02:00",
|
|
"Header": "Passwort zur\u00fcckgesetzt",
|
|
"CreatedBy": "Vogel, Viktor",
|
|
"Description": "Ihr Passwort wurde zur\u00fcck gesetzt.",
|
|
"DescriptionHtml": null,
|
|
"IsVisibleForUser": true
|
|
},
|
|
{
|
|
"CreationDaysSinceNow": 1,
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|
"CreationDate": "2024-09-05T09:14:52.6578156+02:00",
|
|
"Header": "Ticket geschlossen",
|
|
"CreatedBy": "Vogel, Viktor",
|
|
"Description": "Problem wurde gel\u00f6st und Ticket geschlossen.",
|
|
"DescriptionHtml": null,
|
|
"IsVisibleForUser": false
|
|
}
|
|
],
|
|
"Id": "74302268-f85f-c608-9bc1-08daaa96b8cd",
|
|
"Name": "TCK00192",
|
|
"Summary": "Passwort muss zur\u00fcckgesetzt werden",
|
|
"Status": 4
|
|
},
|
|
{
|
|
"AffectedUser": "Ticket, Timo",
|
|
"Asset": "C4-TT007",
|
|
"CreationDaysSinceNow": 1,
|
|
"CreationDate": "2024-09-05T09:14:52.5731403+02:00",
|
|
"ClosingDaysSinceNow": null,
|
|
"ClosingDate": null,
|
|
"CreationSource": 1,
|
|
"Description": "Hallo IT,\nmeine Kollegen haben im Onedrive Dateien hochgeladen und ich kann sie nicht finden :( es hat sich seit Tagen nicht mehr synchronisiert. Bitte schaut euch das mal an. \nGr\u00fc\u00dfe,\nEuer Timo",
|
|
"DescriptionHtml": "<p>Hallo IT,</p> <p>meine Kollegen haben im Onedrive Dateien hochgeladen und ich kann sie nicht finden :( es hat sich seit Tagen nicht mehr synchronisiert. Bitte schaut euch das mal an.</p> <p>Grüße,<br>Euer Timo</p>",
|
|
"Priority": 3,
|
|
"Category": "303636d7-cfad-4911-be1e-cd9ff2c98542",
|
|
"Solution": null,
|
|
"SolutionHtml": null,
|
|
"DirectLinks": {
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"DirectLinkPreview": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/2e9cb83d-ecb7-c93b-e8e4-08daaa97265f/0/",
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"DirectLinkEdit": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/edit-object/SPSActivityTypeIncident/2e9cb83d-ecb7-c93b-e8e4-08daaa97265f",
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"DirectLinkClose": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/2e9cb83d-ecb7-c93b-e8e4-08daaa97265f/0/?view-options=%7b%22objectId%22%3a%222e9cb83d-ecb7-c93b-e8e4-08daaa97265f%22%2c%22type%22%3a%22SPSActivityTypeIncident%22%2c%22viewType%22%3a%22action%22%2c%22actionId%22%3a%2251bb3283-7bd1-e511-9a82-60e327035d31%22%7d"
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},
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"JournalItems": [
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{
|
|
"CreationDaysSinceNow": 1,
|
|
"CreationDate": "2024-09-05T09:14:52.7269404+02:00",
|
|
"Header": "Ticket erstellt",
|
|
"CreatedBy": "Ticket, Timo",
|
|
"Description": "Erstellt von Ticket, Timo",
|
|
"DescriptionHtml": null,
|
|
"IsVisibleForUser": true
|
|
},
|
|
{
|
|
"CreationDaysSinceNow": 1,
|
|
"CreationDate": "2024-09-05T09:14:52.7475776+02:00",
|
|
"Header": "Reaktionszeitpunkt eskaliert",
|
|
"CreatedBy": "Vogel, Viktor",
|
|
"Description": "Der Reaktionszeitpunkt des Tickets ist eskaliert.",
|
|
"DescriptionHtml": null,
|
|
"IsVisibleForUser": false
|
|
},
|
|
{
|
|
"CreationDaysSinceNow": 0,
|
|
"CreationDate": "2024-09-06T09:14:52.7632696+02:00",
|
|
"Header": "L\u00f6sungszeitpunkt eskaliert",
|
|
"CreatedBy": "Vogel, Viktor",
|
|
"Description": "Der L\u00f6sungszeitpunkt des Tickets ist eskaliert.",
|
|
"DescriptionHtml": null,
|
|
"IsVisibleForUser": false
|
|
}
|
|
],
|
|
"Id": "2e9cb83d-ecb7-c93b-e8e4-08daaa97265f",
|
|
"Name": "TCK00186",
|
|
"Summary": "Mein OneDrive synchronisiert nicht mehr",
|
|
"Status": 2
|
|
}
|
|
]
|
|
}
|