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696629b5a8b0c6d9785667f2baec7c0f7419128d
C4IT-F4SD-Client/FasdCockpitCommunicationDemo/MockupData/Ticket, Timo.json
Meik dc3e8a2e4c inital
2025-11-11 11:03:42 +01:00

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[
null,
null,
null
]
]
}
},
{
"Name": "agnt-computer-event-details-mobile",
"Columns": [
"time",
"Name",
"Device"
],
"Values": {
"0": [
[
"2025-06-20T10:56:35.17",
"Phone3",
"Samsung Flip 6"
],
[
"2025-06-20T13:20:35.17",
"Phone1",
"iPhone 15"
],
[
"2025-06-20T12:08:35.17",
"Phone2",
"Nothing Phone 2a"
]
],
"1": [
[
"2025-06-19T14:32:35.17",
"Phone1",
"iPhone 15"
],
[
"2025-06-19T12:08:35.17",
"Phone2",
"Nothing Phone 2a"
]
],
"2": [
[
"2025-06-18T14:32:35.17",
"Phone1",
"iPhone 15"
],
[
"2025-06-18T12:08:35.17",
"Phone2",
"Nothing Phone 2a"
]
],
"3": [
[
"2025-06-17T14:32:35.17",
"Phone1",
"iPhone 15"
],
[
"2025-06-17T12:08:35.17",
"Phone2",
"Nothing Phone 2a"
]
],
"4": [
[
"2025-06-16T14:32:35.17",
"Phone1",
"iPhone 15"
],
[
"2025-06-16T12:08:35.17",
"Phone2",
"Nothing Phone 2a"
]
],
"5": [
[
"2025-06-15T14:32:35.17",
"Phone1",
"iPhone 15"
],
[
"2025-06-15T12:08:35.17",
"Phone2",
"Nothing Phone 2a"
]
],
"6": [
[
"2025-06-14T14:32:35.17",
"Phone1",
"iPhone 15"
],
[
"2025-06-14T12:08:35.17",
"Phone2",
"Nothing Phone 2a"
]
],
"7": [
[
"2025-06-13T14:32:35.17",
"Phone1",
"iPhone 15"
],
[
"2025-06-13T12:08:35.17",
"Phone2",
"Nothing Phone 2a"
]
],
"8": [
[
"2025-06-12T14:32:35.17",
"Phone1",
"iPhone 15"
],
[
"2025-06-12T12:08:35.17",
"Phone2",
"Nothing Phone 2a"
]
],
"9": [
[
"2025-06-11T14:32:35.17",
"Phone1",
"iPhone 15"
],
[
"2025-06-11T12:08:35.17",
"Phone2",
"Nothing Phone 2a"
]
],
"10": [
[
"2025-06-10T14:32:35.17",
"Phone1",
"iPhone 15"
],
[
"2025-06-10T12:08:35.17",
"Phone2",
"Nothing Phone 2a"
]
],
"11": [
[
"2025-06-09T14:32:35.17",
"Phone1",
"iPhone 15"
],
[
"2025-06-09T12:08:35.17",
"Phone2",
"Nothing Phone 2a"
]
],
"12": [
[
"2025-06-08T14:32:35.17",
"Phone1",
"iPhone 15"
],
[
"2025-06-08T12:08:35.17",
"Phone2",
"Nothing Phone 2a"
]
],
"13": [
[
"2025-06-07T14:32:35.17",
"Phone1",
"iPhone 15"
],
[
"2025-06-07T12:08:35.17",
"Phone2",
"Nothing Phone 2a"
]
],
"14": [
[
"2025-06-06T14:32:35.17",
"Phone1",
"iPhone 15"
],
[
"2025-06-06T12:08:35.17",
"Phone2",
"Nothing Phone 2a"
]
]
}
},
{
"Name": "agnt-computer-event-details-appcrash",
"Columns": [
"time",
"Executable",
"Version"
],
"Values": {
"0": [
[
"2025-06-20T12:08:35.17",
"Outlook.exe",
"1.48.3.47"
],
[
"2025-06-20T09:44:35.17",
"Outlook.exe",
"1.48.3.47"
],
[
"2025-06-20T04:56:35.17",
"Outlook.exe",
"1.48.3.47"
]
]
}
},
{
"Name": "agnt-computer-event-details-logon",
"Columns": [
"time",
"Duration"
],
"Values": {
"0": [
[
"2025-06-20T14:18:11.17",
178000.0
],
[
"2025-06-20T07:20:35.17",
134000.0
]
],
"1": [
[
"2025-06-19T14:32:35.17",
254000.0
]
],
"2": [
[
"2025-06-18T06:51:47.17",
34000.0
],
[
"2025-06-18T07:20:35.17",
15000.0
]
],
"3": [
[
"2025-06-17T07:20:35.17",
17000.0
]
],
"4": [
[
"2025-06-16T07:20:35.17",
23000.0
]
],
"5": [
[
"2025-06-15T07:20:35.17",
16000.0
]
],
"8": [
[
"2025-06-12T07:06:11.17",
26000.0
],
[
"2025-06-12T09:30:11.17",
15000.0
]
],
"9": [
[
"2025-06-11T11:54:11.17",
30000.0
]
],
"10": [
[
"2025-06-10T09:15:47.17",
15000.0
]
],
"11": [
[
"2025-06-09T09:30:11.17",
25000.0
]
],
"12": [
[
"2025-06-08T07:20:35.17",
18000.0
]
],
"13": [
[
"2025-06-07T12:08:35.17",
20000.0
]
],
"14": [
[
"2025-06-07T09:44:35.17",
19000.0
]
]
}
},
{
"Name": "agnt-computer-event-details-extendedLogon",
"Columns": [
"time",
"Duration"
],
"Values": {
"0": [
[
"2025-06-20T14:18:11.17",
1300000.0
],
[
"2025-06-20T07:20:35.17",
1000000.0
]
],
"1": [
[
"2025-06-19T14:32:35.17",
984000.0
]
],
"2": [
[
"2025-06-18T06:51:47.17",
432000.0
],
[
"2025-06-18T07:20:35.17",
984000.0
]
],
"3": [
[
"2025-06-17T07:20:35.17",
456000.0
]
],
"4": [
[
"2025-06-16T07:20:35.17",
900000.0
]
],
"5": [
[
"2025-06-15T07:20:35.17",
845000.0
]
],
"8": [
[
"2025-06-12T07:06:11.17",
350000.0
],
[
"2025-06-12T09:30:11.17",
56000.0
]
],
"9": [
[
"2025-06-11T11:54:11.17",
134000.0
]
],
"10": [
[
"2025-06-10T09:15:47.17",
543000.0
]
],
"11": [
[
"2025-06-09T09:30:11.17",
4323000.0
]
],
"12": [
[
"2025-06-08T07:20:35.17",
143000.0
]
],
"13": [
[
"2025-06-07T12:08:35.17",
142000.0
]
],
"14": [
[
"2025-06-07T09:44:35.17",
256000.0
]
]
}
},
{
"Name": "agnt-computer-event-details-boot",
"Columns": [
"time",
"Duration"
],
"Values": {
"2": [
[
"2025-06-18T06:51:47.17",
160000.0
],
[
"2025-06-18T07:20:35.17",
16000.0
]
],
"3": [
[
"2025-06-17T07:20:35.17",
14000.0
]
],
"4": [
[
"2025-06-16T07:20:35.17",
16000.0
]
],
"5": [
[
"2025-06-15T07:20:35.17",
17000.0
]
],
"8": [
[
"2025-06-12T07:06:11.17",
14000.0
],
[
"2025-06-12T09:30:11.17",
14000.0
]
],
"9": [
[
"2025-06-11T11:54:11.17",
13000.0
]
],
"10": [
[
"2025-06-10T09:15:47.17",
17000.0
]
],
"11": [
[
"2025-06-09T09:30:11.17",
16000.0
]
],
"12": [
[
"2025-06-08T07:20:35.17",
15000.0
]
],
"13": [
[
"2025-06-07T12:08:35.17",
17000.0
]
],
"14": [
[
"2025-06-07T09:44:35.17",
16000.0
]
]
}
},
{
"Name": "agnt-computer-event-details-hardreset",
"Columns": [
"time"
],
"Values": {
"5": [
[
"2025-06-15T07:20:35.17"
]
]
}
},
{
"Name": "agnt-computer-event-details-bluescreen",
"Columns": [
"time",
"ErrorData",
"ErrorCode"
],
"Values": {
"5": [
[
"2025-06-15T06:51:47.17",
"0x00000009f",
"0x00000009f"
]
]
}
}
],
"Tickets": [
{
"AffectedUser": "Ticket, Timo",
"Asset": "C4-TT007",
"CreationDaysSinceNow": 0.0,
"CreationDate": "2025-06-20T14:32:52.5790686+02:00",
"ClosingDaysSinceNow": 0.0,
"ClosingDate": "2025-06-20T14:32:52.5946944+02:00",
"CreationSource": 1,
"Description": "Hallo Liebe IT,\nich kann seit ein paar Tagen nicht mehr drucken, könnt ihr mir helfen?\nDanke, \nTimo",
"DescriptionHtml": "<p>Hallo Liebe IT,</p> <p>ich kann seit ein paar Tagen nicht mehr drucken, k&ouml;nnt ihr mir helfen?</p> <p>Danke,&nbsp;</p> <p>Timo</p>",
"Priority": 2,
"Classification": null,
"Category": "Ticket",
"Solution": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/cb243407-4f65-c2dd-67a5-08daaa948c75/0/",
"SolutionHtml": null,
"DirectLinks": {},
"JournalItems": [
{
"CreationDaysSinceNow": 0.0,
"CreationDate": "2025-06-20T14:32:52.8636785+02:00",
"Header": "Rückfrage",
"CreatedBy": "Vogel, Viktor",
"Description": "E-Mail gesendet von Vogel, Viktor.",
"DescriptionHtml": null,
"IsVisibleForUser": true
},
{
"CreationDaysSinceNow": 0.0,
"CreationDate": "2025-06-20T14:32:52.8793109+02:00",
"Header": "Angehalten",
"CreatedBy": "Vogel, Viktor",
"Description": "Angehalten von Vogel, Viktor.",
"DescriptionHtml": null,
"IsVisibleForUser": false
},
{
"CreationDaysSinceNow": 0.0,
"CreationDate": "2025-06-20T14:32:52.8949795+02:00",
"Header": "Kommentar",
"CreatedBy": "Vogel, Viktor",
"Description": "Kommentiert von Ticket, Timo.",
"DescriptionHtml": null,
"IsVisibleForUser": true
}
],
"Id": "660ecaed-dc20-498f-b2fa-b103117b49fb",
"Name": "INC00474",
"Summary": "Kann nicht mehr drucken",
"Status": 4
},
{
"AffectedUser": "Ticket, Timo",
"Asset": "C4-TT007",
"CreationDaysSinceNow": 3.0,
"CreationDate": "2025-06-17T14:32:52.6795415+02:00",
"ClosingDaysSinceNow": 1.0,
"ClosingDate": "2025-06-21T14:32:52.6795415+02:00",
"CreationSource": 2,
"Description": "Leider habe ich mein Passwort 3 mal falsch eingegeben und nun ist mein Rechner gesperrt. Bitte darum dieses zurück zu setzen.",
"DescriptionHtml": "<p>Passwort wurde vergessen, muss zur&uuml;ck gesetzt werden.</p>",
"Priority": 3,
"Classification": null,
"Category": "Malfunction",
"Solution": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/74302268-f85f-c608-9bc1-08daaa96b8cd/0/",
"SolutionHtml": null,
"DirectLinks": {},
"JournalItems": [
{
"CreationDaysSinceNow": 1.0,
"CreationDate": "2025-06-19T14:32:52.8105526+02:00",
"Header": "Passwort zurückgesetzt",
"CreatedBy": "Vogel, Viktor",
"Description": "Ihr Passwort wurde zurück gesetzt.",
"DescriptionHtml": null,
"IsVisibleForUser": true
},
{
"CreationDaysSinceNow": 1.0,
"CreationDate": "2025-06-19T14:32:52.8420322+02:00",
"Header": "Ticket geschlossen",
"CreatedBy": "Vogel, Viktor",
"Description": "Problem wurde gelöst und Ticket geschlossen.",
"DescriptionHtml": null,
"IsVisibleForUser": false
}
],
"Id": "de403992-98cb-4476-9e04-d645ab22e6de",
"Name": "TCK00192",
"Summary": "Passwort muss zurückgesetzt werden",
"Status": 4
},
{
"AffectedUser": "Ticket, Timo",
"Asset": "C4-TT007",
"CreationDaysSinceNow": 1.0,
"CreationDate": "2025-06-19T14:32:52.7423748+02:00",
"ClosingDaysSinceNow": null,
"ClosingDate": null,
"CreationSource": 1,
"Description": "Hallo IT,\nmeine Kollegen haben im Onedrive Dateien hochgeladen und ich kann sie nicht finden :( es hat sich seit Tagen nicht mehr synchronisiert. Bitte schaut euch das mal an. \nGrüße,\nEuer Timo",
"DescriptionHtml": "<p>Hallo IT,</p> <p>meine Kollegen haben im Onedrive Dateien hochgeladen und ich kann sie nicht finden :( es hat sich seit Tagen nicht mehr synchronisiert. Bitte schaut euch das mal an.</p> <p>Gr&uuml;&szlig;e,<br>Euer Timo</p>",
"Priority": 3,
"Classification": null,
"Category": "Malfunction",
"Solution": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/2e9cb83d-ecb7-c93b-e8e4-08daaa97265f/0/",
"SolutionHtml": null,
"DirectLinks": {
"DirectLinkPreview": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/edit-object/SPSActivityTypeIncident/2e9cb83d-ecb7-c93b-e8e4-08daaa97265f",
"DirectLinkEdit": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/2e9cb83d-ecb7-c93b-e8e4-08daaa97265f/0/?view-options=%7b%22objectId%22%3a%222e9cb83d-ecb7-c93b-e8e4-08daaa97265f%22%2c%22type%22%3a%22SPSActivityTypeIncident%22%2c%22viewType%22%3a%22action%22%2c%22actionId%22%3a%2251bb3283-7bd1-e511-9a82-60e327035d31%22%7d"
},
"JournalItems": [
{
"CreationDaysSinceNow": 1.0,
"CreationDate": "2025-06-19T14:32:52.9262403+02:00",
"Header": "Ticket erstellt",
"CreatedBy": "Ticket, Timo",
"Description": "Erstellt von Ticket, Timo",
"DescriptionHtml": null,
"IsVisibleForUser": true
},
{
"CreationDaysSinceNow": 1.0,
"CreationDate": "2025-06-19T14:32:52.9419899+02:00",
"Header": "Reaktionszeitpunkt eskaliert",
"CreatedBy": "Vogel, Viktor",
"Description": "Der Reaktionszeitpunkt des Tickets ist eskaliert.",
"DescriptionHtml": null,
"IsVisibleForUser": false
},
{
"CreationDaysSinceNow": 0.0,
"CreationDate": "2025-06-20T14:32:52.9636645+02:00",
"Header": "Lösungszeitpunkt eskaliert",
"CreatedBy": "Vogel, Viktor",
"Description": "Der Lösungszeitpunkt des Tickets ist eskaliert.",
"DescriptionHtml": null,
"IsVisibleForUser": false
}
],
"Id": "2e9cb83d-ecb7-c93b-e8e4-08daaa97265f",
"Name": "TCK00186",
"Summary": "Mein OneDrive synchronisiert nicht mehr",
"Status": 2
}
]
}
Reference in New Issue View Git Blame Copy Permalink