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C4IT-F4SD-Client/FasdCockpitCommunicationDemo/MockupData/Ticket, Timo.json
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"iPhone 15"
],
[
"2025-06-08T12:08:35.17",
"Phone2",
"Nothing Phone 2a"
]
],
"13": [
[
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"Phone1",
"iPhone 15"
],
[
"2025-06-07T12:08:35.17",
"Phone2",
"Nothing Phone 2a"
]
],
"14": [
[
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"Phone1",
"iPhone 15"
],
[
"2025-06-06T12:08:35.17",
"Phone2",
"Nothing Phone 2a"
]
]
}
},
{
"Name": "agnt-computer-event-details-appcrash",
"Columns": [
"time",
"Executable",
"Version"
],
"Values": {
"0": [
[
"2025-06-20T12:08:35.17",
"Outlook.exe",
"1.48.3.47"
],
[
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"Outlook.exe",
"1.48.3.47"
],
[
"2025-06-20T04:56:35.17",
"Outlook.exe",
"1.48.3.47"
]
]
}
},
{
"Name": "agnt-computer-event-details-logon",
"Columns": [
"time",
"Duration"
],
"Values": {
"0": [
[
"2025-06-20T14:18:11.17",
178000
],
[
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134000
]
],
"1": [
[
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254000
]
],
"2": [
[
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34000
],
[
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15000
]
],
"3": [
[
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17000
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],
"4": [
[
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23000
]
],
"5": [
[
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16000
]
],
"8": [
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26000
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[
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15000
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],
"9": [
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30000
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],
"10": [
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15000
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],
"11": [
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25000
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],
"12": [
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18000
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],
"13": [
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20000
]
],
"14": [
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19000
]
]
}
},
{
"Name": "agnt-computer-event-details-extendedLogon",
"Columns": [
"time",
"Duration"
],
"Values": {
"0": [
[
"2025-06-20T14:18:11.17",
1300000
],
[
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1000000
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],
"1": [
[
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984000
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],
"2": [
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432000
],
[
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984000
]
],
"3": [
[
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]
],
"4": [
[
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900000
]
],
"5": [
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845000
]
],
"8": [
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350000
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[
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56000
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],
"9": [
[
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134000
]
],
"10": [
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543000
]
],
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4323000
]
],
"12": [
[
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143000
]
],
"13": [
[
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142000
]
],
"14": [
[
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256000
]
]
}
},
{
"Name": "agnt-computer-event-details-boot",
"Columns": [
"time",
"Duration"
],
"Values": {
"2": [
[
"2025-06-18T06:51:47.17",
160000
],
[
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16000
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],
"3": [
[
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14000
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],
"4": [
[
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16000
]
],
"5": [
[
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17000
]
],
"8": [
[
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14000
],
[
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14000
]
],
"9": [
[
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13000
]
],
"10": [
[
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17000
]
],
"11": [
[
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16000
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],
"12": [
[
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15000
]
],
"13": [
[
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17000
]
],
"14": [
[
"2025-06-07T09:44:35.17",
16000
]
]
}
},
{
"Name": "agnt-computer-event-details-hardreset",
"Columns": [
"time"
],
"Values": {
"5": [
[
"2025-06-15T07:20:35.17"
]
]
}
},
{
"Name": "agnt-computer-event-details-bluescreen",
"Columns": [
"time",
"ErrorData",
"ErrorCode"
],
"Values": {
"5": [
[
"2025-06-15T06:51:47.17",
"0x00000009f",
"0x00000009f"
]
]
}
}
],
"Tickets": [
{
"AffectedUser": "Ticket, Timo",
"Asset": "C4-TT007",
"CreationDaysSinceNow": 0,
"CreationDate": "2025-06-20T14:32:52.5790686+02:00",
"ClosingDaysSinceNow": 0,
"ClosingDate": "2025-06-20T14:32:52.5946944+02:00",
"CreationSource": 1,
"Description": "Hallo Liebe IT,\nich kann seit ein paar Tagen nicht mehr drucken, k\u00f6nnt ihr mir helfen?\nDanke, \nTimo",
"DescriptionHtml": "<p>Hallo Liebe IT,</p> <p>ich kann seit ein paar Tagen nicht mehr drucken, k&ouml;nnt ihr mir helfen?</p> <p>Danke,&nbsp;</p> <p>Timo</p>",
"Priority": 2,
"Category": "a7e3ba44-f047-ee11-f785-000d3abff293",
"Solution": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/cb243407-4f65-c2dd-67a5-08daaa948c75/0/",
"SolutionHtml": null,
"DirectLinks": {},
"JournalItems": [
{
"CreationDaysSinceNow": 0,
"CreationDate": "2025-06-20T14:32:52.8636785+02:00",
"Header": "R\u00fcckfrage",
"CreatedBy": "Vogel, Viktor",
"Description": "E-Mail gesendet von Vogel, Viktor.",
"DescriptionHtml": null,
"IsVisibleForUser": true
},
{
"CreationDaysSinceNow": 0,
"CreationDate": "2025-06-20T14:32:52.8793109+02:00",
"Header": "Angehalten",
"CreatedBy": "Vogel, Viktor",
"Description": "Angehalten von Vogel, Viktor.",
"DescriptionHtml": null,
"IsVisibleForUser": false
},
{
"CreationDaysSinceNow": 0,
"CreationDate": "2025-06-20T14:32:52.8949795+02:00",
"Header": "Kommentar",
"CreatedBy": "Vogel, Viktor",
"Description": "Kommentiert von Ticket, Timo.",
"DescriptionHtml": null,
"IsVisibleForUser": true
}
],
"Id": "660ecaed-dc20-498f-b2fa-b103117b49fb",
"Name": "INC00474",
"Summary": "Kann nicht mehr drucken",
"Status": 4
},
{
"AffectedUser": "Ticket, Timo",
"Asset": "C4-TT007",
"CreationDaysSinceNow": 3,
"CreationDate": "2025-06-17T14:32:52.6795415+02:00",
"ClosingDaysSinceNow": 1,
"ClosingDate": "2025-06-21T14:32:52.6795415+02:00",
"CreationSource": 2,
"Description": "Leider habe ich mein Passwort 3 mal falsch eingegeben und nun ist mein Rechner gesperrt. Bitte darum dieses zur\u00fcck zu setzen.",
"DescriptionHtml": "<p>Passwort wurde vergessen, muss zur&uuml;ck gesetzt werden.</p>",
"Priority": 3,
"Category": "46240b02-93a5-ea11-2ca6-2c6fc9364e44",
"Solution": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/74302268-f85f-c608-9bc1-08daaa96b8cd/0/",
"SolutionHtml": null,
"DirectLinks": {},
"JournalItems": [
{
"CreationDaysSinceNow": 1,
"CreationDate": "2025-06-19T14:32:52.8105526+02:00",
"Header": "Passwort zur\u00fcckgesetzt",
"CreatedBy": "Vogel, Viktor",
"Description": "Ihr Passwort wurde zur\u00fcck gesetzt.",
"DescriptionHtml": null,
"IsVisibleForUser": true
},
{
"CreationDaysSinceNow": 1,
"CreationDate": "2025-06-19T14:32:52.8420322+02:00",
"Header": "Ticket geschlossen",
"CreatedBy": "Vogel, Viktor",
"Description": "Problem wurde gel\u00f6st und Ticket geschlossen.",
"DescriptionHtml": null,
"IsVisibleForUser": false
}
],
"Id": "de403992-98cb-4476-9e04-d645ab22e6de",
"Name": "TCK00192",
"Summary": "Passwort muss zur\u00fcckgesetzt werden",
"Status": 4
},
{
"AffectedUser": "Ticket, Timo",
"Asset": "C4-TT007",
"CreationDaysSinceNow": 1,
"CreationDate": "2025-06-19T14:32:52.7423748+02:00",
"ClosingDaysSinceNow": null,
"ClosingDate": null,
"CreationSource": 1,
"Description": "Hallo IT,\nmeine Kollegen haben im Onedrive Dateien hochgeladen und ich kann sie nicht finden :( es hat sich seit Tagen nicht mehr synchronisiert. Bitte schaut euch das mal an. \nGr\u00fc\u00dfe,\nEuer Timo",
"DescriptionHtml": "<p>Hallo IT,</p> <p>meine Kollegen haben im Onedrive Dateien hochgeladen und ich kann sie nicht finden :( es hat sich seit Tagen nicht mehr synchronisiert. Bitte schaut euch das mal an.</p> <p>Gr&uuml;&szlig;e,<br>Euer Timo</p>",
"Priority": 3,
"Category": "303636d7-cfad-4911-be1e-cd9ff2c98542",
"Solution": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/2e9cb83d-ecb7-c93b-e8e4-08daaa97265f/0/",
"SolutionHtml": null,
"DirectLinks": {
"DirectLinkPreview": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/edit-object/SPSActivityTypeIncident/2e9cb83d-ecb7-c93b-e8e4-08daaa97265f",
"DirectLinkEdit": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/2e9cb83d-ecb7-c93b-e8e4-08daaa97265f/0/?view-options=%7b%22objectId%22%3a%222e9cb83d-ecb7-c93b-e8e4-08daaa97265f%22%2c%22type%22%3a%22SPSActivityTypeIncident%22%2c%22viewType%22%3a%22action%22%2c%22actionId%22%3a%2251bb3283-7bd1-e511-9a82-60e327035d31%22%7d"
},
"JournalItems": [
{
"CreationDaysSinceNow": 1,
"CreationDate": "2025-06-19T14:32:52.9262403+02:00",
"Header": "Ticket erstellt",
"CreatedBy": "Ticket, Timo",
"Description": "Erstellt von Ticket, Timo",
"DescriptionHtml": null,
"IsVisibleForUser": true
},
{
"CreationDaysSinceNow": 1,
"CreationDate": "2025-06-19T14:32:52.9419899+02:00",
"Header": "Reaktionszeitpunkt eskaliert",
"CreatedBy": "Vogel, Viktor",
"Description": "Der Reaktionszeitpunkt des Tickets ist eskaliert.",
"DescriptionHtml": null,
"IsVisibleForUser": false
},
{
"CreationDaysSinceNow": 0,
"CreationDate": "2025-06-20T14:32:52.9636645+02:00",
"Header": "L\u00f6sungszeitpunkt eskaliert",
"CreatedBy": "Vogel, Viktor",
"Description": "Der L\u00f6sungszeitpunkt des Tickets ist eskaliert.",
"DescriptionHtml": null,
"IsVisibleForUser": false
}
],
"Id": "2e9cb83d-ecb7-c93b-e8e4-08daaa97265f",
"Name": "TCK00186",
"Summary": "Mein OneDrive synchronisiert nicht mehr",
"Status": 2
},
{
"AffectedUser": "Ticket, Timo",
"Asset": "C4-NB00015",
"CreationDaysSinceNow": 0,
"CreationDate": "2025-06-20T14:32:52.5790686+02:00",
"ClosingDaysSinceNow": null,
"ClosingDate": null,
"CreationSource": 1,
"Description": "VPN-Verbindung bricht nach wenigen Minuten ab",
"DescriptionHtml": "<p>VPN-Verbindung bricht nach wenigen Minuten ab</p>",
"Priority": 2,
"Category": "7a74937d-5e48-4430-8936-1b5f501cf305",
"Solution": null,
"SolutionHtml": null,
"DirectLinks": {},
"JournalItems": [],
"Id": "bb2e4a9d-2c1e-4b32-8f75-6e7c9f99f2d4",
"Name": "TCK00761",
"Summary": "VPN-Verbindung bricht nach wenigen Minuten ab",
"Status": 1
},
{
"AffectedUser": "Ticket, Timo",
"Asset": "C4-NB00015",
"CreationDaysSinceNow": 0,
"CreationDate": "2025-06-20T14:32:52.5790686+02:00",
"ClosingDaysSinceNow": null,
"ClosingDate": null,
"CreationSource": 1,
"Description": "Teams-Benachrichtigungen kommen verz\u00f6gert an",
"DescriptionHtml": "<p>Teams-Benachrichtigungen kommen verz\u00f6gert an</p>",
"Priority": 2,
"Category": "f122e1bd-a5d7-4f18-8f65-dbfe65a4360c",
"Solution": null,
"SolutionHtml": null,
"DirectLinks": {},
"JournalItems": [],
"Id": "d63e5ea1-0785-4998-82ad-9a9e5a0f8c37",
"Name": "TCK00765",
"Summary": "Teams-Benachrichtigungen kommen verz\u00f6gert an",
"Status": 1
}
]
}
Reference in New Issue View Git Blame Copy Permalink