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"agnt-computer-event-details-apphang", "Columns": [ "time", "Executable", "Version" ], "Values": { "1": [ [ "2025-06-19T09:44:35.17", "Excel.exe", "1.53.2.55" ], [ "2025-06-19T09:15:47.17", "Outlook.exe", "1.48.3.47" ], [ "2025-06-19T09:08:35.17", "Teams.exe", "1.52.3.56" ] ], "-2147483648": [ [ null, null, null ] ] } }, { "Name": "agnt-computer-event-details-mobile", "Columns": [ "time", "Name", "Device" ], "Values": { "0": [ [ "2025-06-20T10:56:35.17", "Phone3", "Samsung Flip 6" ], [ "2025-06-20T13:20:35.17", "Phone1", "iPhone 15" ], [ "2025-06-20T12:08:35.17", "Phone2", "Nothing Phone 2a" ] ], "1": [ [ "2025-06-19T14:32:35.17", "Phone1", "iPhone 15" ], [ "2025-06-19T12:08:35.17", "Phone2", "Nothing Phone 2a" ] ], "2": [ [ "2025-06-18T14:32:35.17", "Phone1", "iPhone 15" ], [ "2025-06-18T12:08:35.17", "Phone2", "Nothing Phone 2a" ] ], "3": [ [ "2025-06-17T14:32:35.17", "Phone1", "iPhone 15" ], [ "2025-06-17T12:08:35.17", "Phone2", "Nothing Phone 2a" ] ], "4": [ [ "2025-06-16T14:32:35.17", "Phone1", "iPhone 15" ], [ "2025-06-16T12:08:35.17", "Phone2", "Nothing Phone 2a" ] ], "5": [ [ "2025-06-15T14:32:35.17", "Phone1", "iPhone 15" ], [ "2025-06-15T12:08:35.17", "Phone2", "Nothing Phone 2a" ] ], "6": [ [ "2025-06-14T14:32:35.17", "Phone1", "iPhone 15" ], [ "2025-06-14T12:08:35.17", "Phone2", "Nothing Phone 2a" ] ], "7": [ [ "2025-06-13T14:32:35.17", "Phone1", "iPhone 15" ], [ "2025-06-13T12:08:35.17", "Phone2", "Nothing Phone 2a" ] ], "8": [ [ "2025-06-12T14:32:35.17", "Phone1", "iPhone 15" ], [ "2025-06-12T12:08:35.17", "Phone2", "Nothing Phone 2a" ] ], "9": [ [ "2025-06-11T14:32:35.17", "Phone1", "iPhone 15" ], [ "2025-06-11T12:08:35.17", "Phone2", "Nothing Phone 2a" ] ], "10": [ [ "2025-06-10T14:32:35.17", "Phone1", "iPhone 15" ], [ "2025-06-10T12:08:35.17", "Phone2", "Nothing Phone 2a" ] ], "11": [ [ "2025-06-09T14:32:35.17", "Phone1", "iPhone 15" ], [ "2025-06-09T12:08:35.17", "Phone2", "Nothing Phone 2a" ] ], "12": [ [ 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], [ "2025-06-12T09:30:11.17", 56000 ] ], "9": [ [ "2025-06-11T11:54:11.17", 134000 ] ], "10": [ [ "2025-06-10T09:15:47.17", 543000 ] ], "11": [ [ "2025-06-09T09:30:11.17", 4323000 ] ], "12": [ [ "2025-06-08T07:20:35.17", 143000 ] ], "13": [ [ "2025-06-07T12:08:35.17", 142000 ] ], "14": [ [ "2025-06-07T09:44:35.17", 256000 ] ] } }, { "Name": "agnt-computer-event-details-boot", "Columns": [ "time", "Duration" ], "Values": { "2": [ [ "2025-06-18T06:51:47.17", 160000 ], [ "2025-06-18T07:20:35.17", 16000 ] ], "3": [ [ "2025-06-17T07:20:35.17", 14000 ] ], "4": [ [ "2025-06-16T07:20:35.17", 16000 ] ], "5": [ [ "2025-06-15T07:20:35.17", 17000 ] ], "8": [ [ "2025-06-12T07:06:11.17", 14000 ], [ "2025-06-12T09:30:11.17", 14000 ] ], "9": [ [ "2025-06-11T11:54:11.17", 13000 ] ], "10": [ [ "2025-06-10T09:15:47.17", 17000 ] ], "11": [ [ "2025-06-09T09:30:11.17", 16000 ] ], "12": [ [ "2025-06-08T07:20:35.17", 15000 ] ], "13": [ [ "2025-06-07T12:08:35.17", 17000 ] ], "14": [ [ "2025-06-07T09:44:35.17", 16000 ] ] } }, { "Name": "agnt-computer-event-details-hardreset", "Columns": [ "time" ], "Values": { "5": [ [ "2025-06-15T07:20:35.17" ] ] } }, { "Name": "agnt-computer-event-details-bluescreen", "Columns": [ "time", "ErrorData", "ErrorCode" ], "Values": { "5": [ [ "2025-06-15T06:51:47.17", "0x00000009f", "0x00000009f" ] ] } } ], "Tickets": [ { "AffectedUser": "Ticket, Timo", "Asset": "C4-TT007", "CreationDaysSinceNow": 0, "CreationDate": "2025-06-20T14:32:52.5790686+02:00", "ClosingDaysSinceNow": 0, "ClosingDate": "2025-06-20T14:32:52.5946944+02:00", "CreationSource": 1, "Description": "Hallo Liebe IT,\nich kann seit ein paar Tagen nicht mehr drucken, k\u00f6nnt ihr mir helfen?\nDanke, \nTimo", "DescriptionHtml": "

Hallo Liebe IT,

ich kann seit ein paar Tagen nicht mehr drucken, könnt ihr mir helfen?

Danke, 

Timo

", "Priority": 2, "Category": "a7e3ba44-f047-ee11-f785-000d3abff293", "Solution": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/cb243407-4f65-c2dd-67a5-08daaa948c75/0/", "SolutionHtml": null, "DirectLinks": {}, "JournalItems": [ { "CreationDaysSinceNow": 0, "CreationDate": "2025-06-20T14:32:52.8636785+02:00", "Header": "R\u00fcckfrage", "CreatedBy": "Vogel, Viktor", "Description": "E-Mail gesendet von Vogel, Viktor.", "DescriptionHtml": null, "IsVisibleForUser": true }, { "CreationDaysSinceNow": 0, "CreationDate": "2025-06-20T14:32:52.8793109+02:00", "Header": "Angehalten", "CreatedBy": "Vogel, Viktor", "Description": "Angehalten von Vogel, Viktor.", "DescriptionHtml": null, "IsVisibleForUser": false }, { "CreationDaysSinceNow": 0, "CreationDate": "2025-06-20T14:32:52.8949795+02:00", "Header": "Kommentar", "CreatedBy": "Vogel, Viktor", "Description": "Kommentiert von Ticket, Timo.", "DescriptionHtml": null, "IsVisibleForUser": true } ], "Id": "660ecaed-dc20-498f-b2fa-b103117b49fb", "Name": "INC00474", "Summary": "Kann nicht mehr drucken", "Status": 4 }, { "AffectedUser": "Ticket, Timo", "Asset": "C4-TT007", "CreationDaysSinceNow": 3, "CreationDate": "2025-06-17T14:32:52.6795415+02:00", "ClosingDaysSinceNow": 1, "ClosingDate": "2025-06-21T14:32:52.6795415+02:00", "CreationSource": 2, "Description": "Leider habe ich mein Passwort 3 mal falsch eingegeben und nun ist mein Rechner gesperrt. Bitte darum dieses zur\u00fcck zu setzen.", "DescriptionHtml": "

Passwort wurde vergessen, muss zurück gesetzt werden.

", "Priority": 3, "Category": "46240b02-93a5-ea11-2ca6-2c6fc9364e44", "Solution": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/74302268-f85f-c608-9bc1-08daaa96b8cd/0/", "SolutionHtml": null, "DirectLinks": {}, "JournalItems": [ { "CreationDaysSinceNow": 1, "CreationDate": "2025-06-19T14:32:52.8105526+02:00", "Header": "Passwort zur\u00fcckgesetzt", "CreatedBy": "Vogel, Viktor", "Description": "Ihr Passwort wurde zur\u00fcck gesetzt.", "DescriptionHtml": null, "IsVisibleForUser": true }, { "CreationDaysSinceNow": 1, "CreationDate": "2025-06-19T14:32:52.8420322+02:00", "Header": "Ticket geschlossen", "CreatedBy": "Vogel, Viktor", "Description": "Problem wurde gel\u00f6st und Ticket geschlossen.", "DescriptionHtml": null, "IsVisibleForUser": false } ], "Id": "de403992-98cb-4476-9e04-d645ab22e6de", "Name": "TCK00192", "Summary": "Passwort muss zur\u00fcckgesetzt werden", "Status": 4 }, { "AffectedUser": "Ticket, Timo", "Asset": "C4-TT007", "CreationDaysSinceNow": 1, "CreationDate": "2025-06-19T14:32:52.7423748+02:00", "ClosingDaysSinceNow": null, "ClosingDate": null, "CreationSource": 1, "Description": "Hallo IT,\nmeine Kollegen haben im Onedrive Dateien hochgeladen und ich kann sie nicht finden :( es hat sich seit Tagen nicht mehr synchronisiert. Bitte schaut euch das mal an. \nGr\u00fc\u00dfe,\nEuer Timo", "DescriptionHtml": "

Hallo IT,

meine Kollegen haben im Onedrive Dateien hochgeladen und ich kann sie nicht finden :( es hat sich seit Tagen nicht mehr synchronisiert. Bitte schaut euch das mal an.

Grüße,
Euer Timo

", "Priority": 3, "Category": "303636d7-cfad-4911-be1e-cd9ff2c98542", "Solution": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/2e9cb83d-ecb7-c93b-e8e4-08daaa97265f/0/", "SolutionHtml": null, "DirectLinks": { "DirectLinkPreview": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/edit-object/SPSActivityTypeIncident/2e9cb83d-ecb7-c93b-e8e4-08daaa97265f", "DirectLinkEdit": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/2e9cb83d-ecb7-c93b-e8e4-08daaa97265f/0/?view-options=%7b%22objectId%22%3a%222e9cb83d-ecb7-c93b-e8e4-08daaa97265f%22%2c%22type%22%3a%22SPSActivityTypeIncident%22%2c%22viewType%22%3a%22action%22%2c%22actionId%22%3a%2251bb3283-7bd1-e511-9a82-60e327035d31%22%7d" }, "JournalItems": [ { "CreationDaysSinceNow": 1, "CreationDate": "2025-06-19T14:32:52.9262403+02:00", "Header": "Ticket erstellt", "CreatedBy": "Ticket, Timo", "Description": "Erstellt von Ticket, Timo", "DescriptionHtml": null, "IsVisibleForUser": true }, { "CreationDaysSinceNow": 1, "CreationDate": "2025-06-19T14:32:52.9419899+02:00", "Header": "Reaktionszeitpunkt eskaliert", "CreatedBy": "Vogel, Viktor", "Description": "Der Reaktionszeitpunkt des Tickets ist eskaliert.", "DescriptionHtml": null, "IsVisibleForUser": false }, { "CreationDaysSinceNow": 0, "CreationDate": "2025-06-20T14:32:52.9636645+02:00", "Header": "L\u00f6sungszeitpunkt eskaliert", "CreatedBy": "Vogel, Viktor", "Description": "Der L\u00f6sungszeitpunkt des Tickets ist eskaliert.", "DescriptionHtml": null, "IsVisibleForUser": false } ], "Id": "2e9cb83d-ecb7-c93b-e8e4-08daaa97265f", "Name": "TCK00186", "Summary": "Mein OneDrive synchronisiert nicht mehr", "Status": 2 }, { "AffectedUser": "Ticket, Timo", "Asset": "C4-NB00015", "CreationDaysSinceNow": 0, "CreationDate": "2025-06-20T14:32:52.5790686+02:00", "ClosingDaysSinceNow": null, "ClosingDate": null, "CreationSource": 1, "Description": "VPN-Verbindung bricht nach wenigen Minuten ab", "DescriptionHtml": "

VPN-Verbindung bricht nach wenigen Minuten ab

", "Priority": 2, "Category": "7a74937d-5e48-4430-8936-1b5f501cf305", "Solution": null, "SolutionHtml": null, "DirectLinks": {}, "JournalItems": [], "Id": "bb2e4a9d-2c1e-4b32-8f75-6e7c9f99f2d4", "Name": "TCK00761", "Summary": "VPN-Verbindung bricht nach wenigen Minuten ab", "Status": 1 }, { "AffectedUser": "Ticket, Timo", "Asset": "C4-NB00015", "CreationDaysSinceNow": 0, "CreationDate": "2025-06-20T14:32:52.5790686+02:00", "ClosingDaysSinceNow": null, "ClosingDate": null, "CreationSource": 1, "Description": "Teams-Benachrichtigungen kommen verz\u00f6gert an", "DescriptionHtml": "

Teams-Benachrichtigungen kommen verz\u00f6gert an

", "Priority": 2, "Category": "f122e1bd-a5d7-4f18-8f65-dbfe65a4360c", "Solution": null, "SolutionHtml": null, "DirectLinks": {}, "JournalItems": [], "Id": "d63e5ea1-0785-4998-82ad-9a9e5a0f8c37", "Name": "TCK00765", "Summary": "Teams-Benachrichtigungen kommen verz\u00f6gert an", "Status": 1 } ] }