using C4IT.FASD.Base;
using C4IT.FASD.Cockpit.Communication;
using FasdDesktopUi.Basics.CustomEvents;
using FasdDesktopUi.Basics.Models;
using FasdDesktopUi.Pages.DetailsPage.Models;
using System;
using System.Collections.Generic;
using System.Linq;
using System.Threading.Tasks;
using static C4IT.Logging.cLogManager;
namespace FasdDesktopUi.Basics.Services.SupportCase.Controllers
{
///
/// Used to manage the for the UI via the "
///
public class SupportCaseController
{
private SupportCaseProcessor _supportCaseProcessor;
private cF4sdApiSearchResultRelation _focusedRelation;
private readonly Dictionary _selectedRelations = new Dictionary();
private cHealthCard _selectedHealthcard = null;
private bool _hasDirectionConnection = false;
public cSupportCaseDataProvider SupportCaseDataProviderArtifact { get => _supportCaseProcessor?.SupportCaseDataProviderArtifact; }
internal void SetSupportCaseProcessor(SupportCaseProcessor supportCaseProcessor, IEnumerable preselectedIdentities)
{
IEnumerable preselectedRelations = GetPreselectedRelations(supportCaseProcessor.GetCaseRelations(), preselectedIdentities);
ResetSelectedRelations(preselectedRelations);
_hasDirectionConnection = false;
if (_supportCaseProcessor != null)
{
_supportCaseProcessor.AvailableCaseRelationsAdded -= HandleAvailableCaseRelationsAdded;
_supportCaseProcessor.CaseDataChanged -= HandleCaseDataChanged;
_supportCaseProcessor.SupportCaseDataProviderArtifact.DirectConnectionHelper.DirectConnectionChanged -= HandleDirectConnectionChanged;
}
_supportCaseProcessor = supportCaseProcessor;
_supportCaseProcessor.AvailableCaseRelationsAdded += HandleAvailableCaseRelationsAdded;
_supportCaseProcessor.CaseDataChanged += HandleCaseDataChanged;
_supportCaseProcessor.SupportCaseDataProviderArtifact.DirectConnectionHelper.DirectConnectionChanged += HandleDirectConnectionChanged;
}
private IEnumerable GetPreselectedRelations
(ILookup loadedRelations, IEnumerable preselectedIdentities)
{
List preselectedRelations = new List();
foreach (var relationType in loadedRelations)
{
foreach (var relation in relationType)
{
if (relation.Identities.All(ri => preselectedIdentities.Any(i => i.Id == ri.Id)))
preselectedRelations.Add(relation);
}
}
return preselectedRelations;
}
private void ResetSelectedRelations(IEnumerable preselectedRelations)
{
try
{
_selectedRelations.Clear();
if (preselectedRelations is null)
return;
foreach (var relation in preselectedRelations)
{
_selectedRelations[cF4sdIdentityEntry.GetFromSearchResult(relation.Type)] = relation;
}
}
catch (Exception ex)
{
LogException(ex);
}
}
private void HandleAvailableCaseRelationsAdded(object sender, RelationEventArgs e)
=> AvailableCaseRelationsAdded?.Invoke(this, e);
private void HandleCaseDataChanged(object sender, SupportCaseDataEventArgs e)
{
CaseDataChanged?.Invoke(this, e);
_ = Task.Run(async () =>
{
await UpdateStatusOfSelectedRelations();
if (!_hasDirectionConnection)
await SupportCaseDataProviderArtifact.DirectConnectionHelper.DirectConnectionStartAsync();
});
}
private void HandleDirectConnectionChanged(object sender, EventArgs e)
{
_hasDirectionConnection = SupportCaseDataProviderArtifact.DirectConnectionHelper.IsDirectConnectionActive;
}
///
/// Updates the currently for a support case relevant and shown relation.
///
/// Raises
internal void UpdateFocusedCaseRelation(cF4sdApiSearchResultRelation relation)
{
try
{
_selectedHealthcard = _supportCaseProcessor.GetHealthcardFor(relation);
HashSet requiredTables = cHealthCard.GetRequiredTables(_selectedHealthcard);
_ = Task.Run(async () => await _supportCaseProcessor.LoadSupportCaseDataAsync(relation, requiredTables));
List requiredInformationClasses = relation.Identities
.Where(i => i.Class != enumFasdInformationClass.User)
.Select(i => i.Class)
.ToList();
if (relation.Type == enumF4sdSearchResultClass.User)
requiredInformationClasses = new List() { enumFasdInformationClass.User };
if (requiredInformationClasses.Count == 0)
requiredInformationClasses.Add(enumFasdInformationClass.User);
SupportCaseDataProviderArtifact.HealthCardDataHelper.TrySetSelectedHealthcard(requiredInformationClasses);
_focusedRelation = relation;
if (!_selectedRelations.Values.Contains(relation))
_hasDirectionConnection = false;
_selectedRelations[cF4sdIdentityEntry.GetFromSearchResult(relation.Type)] = relation;
_ = Task.Run(async () => await UpdateStatusOfSelectedRelations());
var focusedRelations = new cF4sdApiSearchResultRelation[1] { _focusedRelation };
FocusedRelationsChanged?.Invoke(this, new RelationEventArgs()
{
Relations = focusedRelations.ToLookup(r => cF4sdIdentityEntry.GetFromSearchResult(r.Type), r => r)
});
}
catch (Exception ex)
{
LogException(ex);
}
}
private async Task UpdateStatusOfSelectedRelations()
{
const string StatusString = "Status";
try
{
int? agentUserId = null;
int? agentDeviceId = null;
// todo these values should not be recieved from the NamedParameters, instead from the relation it self
if (SupportCaseDataProviderArtifact.NamedParameterEntries.TryGetValue("AgentUserId", out var userNamedParameter))
{
var value = userNamedParameter.GetValue();
if (!string.IsNullOrWhiteSpace(value))
agentUserId = int.Parse(value);
}
// todo these values should not be recieved from the NamedParameters, instead from the relation it self
if (SupportCaseDataProviderArtifact.NamedParameterEntries.TryGetValue("AgentDeviceId", out var deviceNamedParameter))
{
var value = deviceNamedParameter.GetValue();
if (!string.IsNullOrWhiteSpace(value))
agentDeviceId = int.Parse(deviceNamedParameter.GetValue());
}
foreach (var relationEntry in _selectedRelations)
{
if (relationEntry.Value is null)
continue;
string statusValue = "Unknown";
switch (relationEntry.Key)
{
case enumFasdInformationClass.Computer:
if (!agentDeviceId.HasValue)
continue;
bool isDeviceOnline = await cFasdCockpitCommunicationBase.Instance.GetAgentOnlineStatus(agentDeviceId.Value);
statusValue = isDeviceOnline ? "Online" : "Offline";
break;
case enumFasdInformationClass.User:
if (!agentDeviceId.HasValue || !agentUserId.HasValue)
continue;
bool isUserOnline = await cFasdCockpitCommunicationBase.Instance.GetAgentOnlineStatus(agentDeviceId.Value, agentUserId.Value);
statusValue = isUserOnline ? "Online" : "Offline";
break;
case enumFasdInformationClass.Ticket:
if (relationEntry.Value.Infos != null && relationEntry.Value.Infos.TryGetValue("StatusId", out var statusIdValue))
if (Enum.TryParse(statusIdValue, out var ticketStatus))
statusValue = ticketStatus.ToString();
break;
case enumFasdInformationClass.VirtualSession:
case enumFasdInformationClass.MobileDevice:
default:
continue;
}
if (relationEntry.Value.Infos is null)
relationEntry.Value.Infos = new Dictionary();
relationEntry.Value.Infos[StatusString] = statusValue;
}
IEnumerable newHeadingData = SupportCaseHeadingController.GetHeadingData(_selectedRelations);
HeadingDataChanged?.Invoke(this, new HeadingDataEventArgs(newHeadingData));
}
catch (Exception ex)
{
LogException(ex);
}
}
public async Task RefreshDataForCurrentlyFocusedRelationAsync()
{
SupportCaseDataProviderArtifact.HealthCardDataHelper.LoadingHelper.LastDataRequest = DateTime.Now;
await _supportCaseProcessor.UpdateLatestCaseDataFor(_focusedRelation);
}
public List> GetWidgetData()
=> _supportCaseProcessor.GetWidgetData(_focusedRelation);
public cDetailsPageDataHistoryDataModel GetHistoryData()
=> _supportCaseProcessor.GetHistoryData(_focusedRelation);
public List GetContainerData()
=> _supportCaseProcessor.GetContainerData(_focusedRelation);
public List GetMenuBarData()
=> _supportCaseProcessor.GetMenuBarData(_focusedRelation);
///
/// Raised when the currently for a support case relevant and shown relations have been updated.
///
public event EventHandler FocusedRelationsChanged;
///
/// Raised when newly available relations for a support case were added.
///
public event EventHandler AvailableCaseRelationsAdded;
///
/// Raised when the data set of a support case has changed.
///
public event EventHandler CaseDataChanged;
public event EventHandler HeadingDataChanged;
}
}