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"agnt-computer-event-details-hardreset", "Columns": [ "time" ], "Values": { "5": [ [ "2024-09-01T02:28:47.63" ] ] } }, { "Name": "agnt-computer-event-details-bluescreen", "Columns": [ "time", "ErrorData", "ErrorCode" ], "Values": { "5": [ [ "2024-09-01T01:59:59.63", "0x00000009f", "0x00000009f" ] ] } } ], "Tickets": [ { "AffectedUser": "Ticket, Timo", "Asset": "C4-TT007", "CreationDaysSinceNow": 0.0, "CreationDate": "2024-09-06T09:41:02.737569+02:00", "ClosingDaysSinceNow": 0.0, "ClosingDate": "2024-09-06T09:41:02.7535866+02:00", "CreationSource": 1, "Description": "Hallo Liebe IT,\nich kann seit ein paar Tagen nicht mehr drucken, k\u00f6nnt ihr mir helfen?\nDanke, \nTimo", "DescriptionHtml": "

Hallo Liebe IT,

ich kann seit ein paar Tagen nicht mehr drucken, könnt ihr mir helfen?

Danke, 

Timo

", "Priority": 2, "Category": "Ticket", "Solution": null, "SolutionHtml": null, "DirectLinks": { "DirectLinkPreview": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/cb243407-4f65-c2dd-67a5-08daaa948c75/0/" }, "JournalItems": [ { "CreationDaysSinceNow": 0.0, "CreationDate": "2024-09-06T09:41:02.9818291+02:00", "Header": "R\u00fcckfrage", "CreatedBy": "Vogel, Viktor", "Description": "E-Mail gesendet von Vogel, Viktor.", "DescriptionHtml": null, "IsVisibleForUser": true }, { "CreationDaysSinceNow": 0.0, "CreationDate": "2024-09-06T09:41:03.0034615+02:00", "Header": "Angehalten", "CreatedBy": "Vogel, Viktor", "Description": "Angehalten von Vogel, Viktor.", "DescriptionHtml": null, "IsVisibleForUser": false }, { "CreationDaysSinceNow": 0.0, "CreationDate": "2024-09-06T09:41:03.0232843+02:00", "Header": "Kommentar", "CreatedBy": "Vogel, Viktor", "Description": "Kommentiert von Ticket, Timo.", "DescriptionHtml": null, "IsVisibleForUser": true } ], "Id": "cb243407-4f65-c2dd-67a5-08daaa948c75", "Name": "INC00474", "Summary": "Kann nicht mehr drucken", "Status": 4 }, { "AffectedUser": "Ticket, Timo", "Asset": "C4-TT007", "CreationDaysSinceNow": 3.0, "CreationDate": "2024-09-03T09:41:02.8347313+02:00", "ClosingDaysSinceNow": 1.0, "ClosingDate": "2024-09-07T09:41:02.8347313+02:00", "CreationSource": 2, "Description": "Leider habe ich mein Passwort 3 mal falsch eingegeben und nun ist mein Rechner gesperrt. Bitte darum dieses zur\u00fcck zu setzen.", "DescriptionHtml": "

Passwort wurde vergessen, muss zurück gesetzt werden.

", "Priority": 3, "Category": "Malfunction", "Solution": null, "SolutionHtml": null, "DirectLinks": { "DirectLinkPreview": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/74302268-f85f-c608-9bc1-08daaa96b8cd/0/" }, "JournalItems": [ { "CreationDaysSinceNow": 1.0, "CreationDate": "2024-09-05T09:41:02.9346788+02:00", "Header": "Passwort zur\u00fcckgesetzt", "CreatedBy": "Vogel, Viktor", "Description": "Ihr Passwort wurde zur\u00fcck gesetzt.", "DescriptionHtml": null, "IsVisibleForUser": true }, { "CreationDaysSinceNow": 1.0, "CreationDate": "2024-09-05T09:41:02.9661133+02:00", "Header": "Ticket geschlossen", "CreatedBy": "Vogel, Viktor", "Description": "Problem wurde gel\u00f6st und Ticket geschlossen.", "DescriptionHtml": null, "IsVisibleForUser": false } ], "Id": "74302268-f85f-c608-9bc1-08daaa96b8cd", "Name": "TCK00192", "Summary": "Passwort muss zur\u00fcckgesetzt werden", "Status": 4 }, { "AffectedUser": "Ticket, Timo", "Asset": "C4-TT007", "CreationDaysSinceNow": 1.0, "CreationDate": "2024-09-05T09:41:02.8817845+02:00", "ClosingDaysSinceNow": null, "ClosingDate": null, "CreationSource": 1, "Description": "Hallo IT,\nmeine Kollegen haben im Onedrive Dateien hochgeladen und ich kann sie nicht finden :( es hat sich seit Tagen nicht mehr synchronisiert. Bitte schaut euch das mal an. \nGr\u00fc\u00dfe,\nEuer Timo", "DescriptionHtml": "

Hallo IT,

meine Kollegen haben im Onedrive Dateien hochgeladen und ich kann sie nicht finden :( es hat sich seit Tagen nicht mehr synchronisiert. Bitte schaut euch das mal an.

Grüße,
Euer Timo

", "Priority": 3, "Category": "Malfunction", "Solution": null, "SolutionHtml": null, "DirectLinks": { "DirectLinkPreview": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/2e9cb83d-ecb7-c93b-e8e4-08daaa97265f/0/", "DirectLinkEdit": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/edit-object/SPSActivityTypeIncident/2e9cb83d-ecb7-c93b-e8e4-08daaa97265f", "DirectLinkClose": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/2e9cb83d-ecb7-c93b-e8e4-08daaa97265f/0/?view-options=%7b%22objectId%22%3a%222e9cb83d-ecb7-c93b-e8e4-08daaa97265f%22%2c%22type%22%3a%22SPSActivityTypeIncident%22%2c%22viewType%22%3a%22action%22%2c%22actionId%22%3a%2251bb3283-7bd1-e511-9a82-60e327035d31%22%7d" }, "JournalItems": [ { "CreationDaysSinceNow": 1.0, "CreationDate": "2024-09-05T09:41:03.0389113+02:00", "Header": "Ticket erstellt", "CreatedBy": "Ticket, Timo", "Description": "Erstellt von Ticket, Timo", "DescriptionHtml": null, "IsVisibleForUser": true }, { "CreationDaysSinceNow": 1.0, "CreationDate": "2024-09-05T09:41:03.0545381+02:00", "Header": "Reaktionszeitpunkt eskaliert", "CreatedBy": "Vogel, Viktor", "Description": "Der Reaktionszeitpunkt des Tickets ist eskaliert.", "DescriptionHtml": null, "IsVisibleForUser": false }, { "CreationDaysSinceNow": 0.0, "CreationDate": "2024-09-06T09:41:03.0701629+02:00", "Header": "L\u00f6sungszeitpunkt eskaliert", "CreatedBy": "Vogel, Viktor", "Description": "Der L\u00f6sungszeitpunkt des Tickets ist eskaliert.", "DescriptionHtml": null, "IsVisibleForUser": false } ], "Id": "2e9cb83d-ecb7-c93b-e8e4-08daaa97265f", "Name": "TCK00186", "Summary": "Mein OneDrive synchronisiert nicht mehr", "Status": 2 } ] }