using C4IT.FASD.Base;
using C4IT.FASD.Cockpit.Communication;
using FasdCockpitCommunication.RemoteDesktopCommunication;
using FasdDesktopUi.Basics.CustomEvents;
using FasdDesktopUi.Basics.Enums;
using FasdDesktopUi.Basics.Models;
using FasdDesktopUi.Basics.Services.Models;
using FasdDesktopUi.Basics.Services.SupportCase.Processors;
using FasdDesktopUi.Basics.UiActions;
using FasdDesktopUi.Pages.DetailsPage.Models;
using System;
using System.Collections.Generic;
using System.Linq;
using System.Threading.Tasks;
using static C4IT.Logging.cLogManager;
namespace FasdDesktopUi.Basics.Services.SupportCase.Controllers
{
///
/// Used to manage the for the UI via the
///
public class SupportCaseController
{
private ISupportCaseProcessor _supportCaseProcessor;
private cF4sdApiSearchResultRelation _focusedRelation;
private readonly Dictionary _selectedRelations = new Dictionary();
private cHealthCard _selectedHealthcard = null;
private bool _hasDirectionConnection = false;
public cSupportCaseDataProvider SupportCaseDataProviderArtifact { get => _supportCaseProcessor?.SupportCaseDataProviderArtifact; }
internal void SetSupportCaseProcessor(ISupportCaseProcessor supportCaseProcessor, IEnumerable preselectedIdentities)
{
IEnumerable preselectedRelations = GetPreselectedRelations(supportCaseProcessor.GetCaseRelations(), preselectedIdentities);
ResetSelectedRelations(preselectedRelations);
_hasDirectionConnection = false;
if (_supportCaseProcessor != null)
{
_supportCaseProcessor.AvailableCaseRelationsAdded -= HandleAvailableCaseRelationsAdded;
_supportCaseProcessor.CaseDataChanged -= HandleCaseDataChanged;
_supportCaseProcessor.SupportCaseDataProviderArtifact.DirectConnectionHelper.DirectConnectionChanged -= HandleDirectConnectionChanged;
}
_supportCaseProcessor = supportCaseProcessor;
_supportCaseProcessor.AvailableCaseRelationsAdded += HandleAvailableCaseRelationsAdded;
_supportCaseProcessor.CaseDataChanged += HandleCaseDataChanged;
_supportCaseProcessor.SupportCaseDataProviderArtifact.DirectConnectionHelper.DirectConnectionChanged += HandleDirectConnectionChanged;
}
private IEnumerable GetPreselectedRelations
(ILookup loadedRelations, IEnumerable preselectedIdentities)
{
List preselectedRelations = new List();
foreach (var relationType in loadedRelations)
{
foreach (var relation in relationType)
{
if (relation.Identities.All(ri => preselectedIdentities.Any(i => i.Id == ri.Id)))
preselectedRelations.Add(relation);
}
}
return preselectedRelations;
}
private void ResetSelectedRelations(IEnumerable preselectedRelations)
{
try
{
_selectedRelations.Clear();
if (preselectedRelations is null)
return;
foreach (var relation in preselectedRelations)
{
_selectedRelations[cF4sdIdentityEntry.GetFromSearchResult(relation.Type)] = relation;
}
}
catch (Exception ex)
{
LogException(ex);
}
}
private void HandleAvailableCaseRelationsAdded(object sender, RelationEventArgs e)
=> AvailableCaseRelationsAdded?.Invoke(this, e);
private void HandleCaseDataChanged(object sender, SupportCaseDataEventArgs e)
{
CaseDataChanged?.Invoke(this, e);
if (e.DataTables.Any(t => !t.Name.StartsWith("Computation_")))
_supportCaseProcessor.ProcessComputations(e.Relation, _supportCaseProcessor.GetHealthcardFor(e.Relation).Prerequisites.Computations.Values);
_ = Task.Run(async () =>
{
await UpdateStatusOfSelectedRelations();
if (!_hasDirectionConnection)
await SupportCaseDataProviderArtifact.DirectConnectionHelper.DirectConnectionStartAsync();
});
}
private void HandleDirectConnectionChanged(object sender, EventArgs e)
{
_hasDirectionConnection = SupportCaseDataProviderArtifact.DirectConnectionHelper.IsDirectConnectionActive;
}
///
/// Updates the currently for a support case relevant and shown relation.
///
/// Raises
internal void UpdateFocusedCaseRelation(cF4sdApiSearchResultRelation relation)
{
try
{
if (_focusedRelation == relation)
return;
_selectedHealthcard = _supportCaseProcessor.GetHealthcardFor(relation);
HashSet requiredTables = cHealthCard.GetRequiredTables(_selectedHealthcard);
_ = Task.Run(async () => await _supportCaseProcessor.LoadSupportCaseDataAsync(relation, requiredTables));
List requiredInformationClasses = relation.Identities
.Where(i => i.Class != enumFasdInformationClass.User)
.Select(i => i.Class)
.ToList();
if (relation.Type == enumF4sdSearchResultClass.User)
requiredInformationClasses = new List() { enumFasdInformationClass.User };
if (requiredInformationClasses.Count == 0)
requiredInformationClasses.Add(enumFasdInformationClass.User);
SupportCaseDataProviderArtifact.HealthCardDataHelper.TrySetSelectedHealthcard(requiredInformationClasses);
_focusedRelation = relation;
if (!_selectedRelations.Values.Contains(relation) || relation.Type == enumF4sdSearchResultClass.Computer)
{
_hasDirectionConnection = false;
SupportCaseDataProviderArtifact.DirectConnectionHelper.Reset();
}
_selectedRelations[cF4sdIdentityEntry.GetFromSearchResult(relation.Type)] = relation;
_ = Task.Run(async () => await UpdateStatusOfSelectedRelations());
var focusedRelations = new cF4sdApiSearchResultRelation[1] { _focusedRelation };
FocusedRelationsChanged?.Invoke(this, new RelationEventArgs()
{
Relations = focusedRelations.ToLookup(r => cF4sdIdentityEntry.GetFromSearchResult(r.Type), r => r)
});
}
catch (Exception ex)
{
LogException(ex);
}
}
private async Task UpdateStatusOfSelectedRelations()
{
const string StatusString = "Status";
try
{
int? agentUserId = null;
int? agentDeviceId = null;
// todo these values should not be recieved from the NamedParameters, instead from the relation it self
if (SupportCaseDataProviderArtifact.NamedParameterEntries.TryGetValue("AgentUserId", out var userNamedParameter))
{
var value = userNamedParameter.GetValue();
if (!string.IsNullOrWhiteSpace(value))
agentUserId = int.Parse(value);
}
// todo these values should not be recieved from the NamedParameters, instead from the relation it self
if (SupportCaseDataProviderArtifact.NamedParameterEntries.TryGetValue("AgentDeviceId", out var deviceNamedParameter))
{
var value = deviceNamedParameter.GetValue();
if (!string.IsNullOrWhiteSpace(value))
agentDeviceId = int.Parse(deviceNamedParameter.GetValue());
}
foreach (var relationEntry in _selectedRelations)
{
if (relationEntry.Value is null)
continue;
string statusValue = "Unknown";
switch (relationEntry.Key)
{
case enumFasdInformationClass.Computer:
if (!agentDeviceId.HasValue)
continue;
bool isDeviceOnline = await cFasdCockpitCommunicationBase.Instance.GetAgentOnlineStatus(agentDeviceId.Value);
statusValue = isDeviceOnline ? "Online" : "Offline";
break;
case enumFasdInformationClass.User:
if (!agentDeviceId.HasValue || !agentUserId.HasValue)
continue;
bool isUserOnline = await cFasdCockpitCommunicationBase.Instance.GetAgentOnlineStatus(agentDeviceId.Value, agentUserId.Value);
statusValue = isUserOnline ? "Online" : "Offline";
break;
case enumFasdInformationClass.Ticket:
if (relationEntry.Value.Infos != null && relationEntry.Value.Infos.TryGetValue("StatusId", out var statusIdValue))
if (Enum.TryParse(statusIdValue, out var ticketStatus))
statusValue = ticketStatus.ToString();
break;
case enumFasdInformationClass.VirtualSession:
case enumFasdInformationClass.MobileDevice:
default:
continue;
}
if (relationEntry.Value.Infos is null)
relationEntry.Value.Infos = new Dictionary();
relationEntry.Value.Infos[StatusString] = statusValue;
}
IEnumerable newHeadingData = GetHeadingData();
HeadingDataChanged?.Invoke(this, new HeadingDataEventArgs(newHeadingData));
}
catch (Exception ex)
{
LogException(ex);
}
}
public async Task RefreshDataForCurrentlyFocusedRelationAsync()
{
SupportCaseDataProviderArtifact.HealthCardDataHelper.LoadingHelper.LastDataRequest = DateTime.Now;
await _supportCaseProcessor.UpdateLatestCaseDataFor(_focusedRelation);
}
public cCopyTemplate GetCopyTemplate()
{
string defaultCopyTemplate = _selectedHealthcard?.DefaultCopyTemplate
?? cF4SDCockpitXmlConfig.Instance?.CopyTemplateConfig?.CopyTemplates.DefaultTemplate.Name
?? string.Empty;
Dictionary copyTemplates = cF4SDCockpitXmlConfig.Instance?.CopyTemplateConfig?.CopyTemplates?.CopyTemplates;
if (copyTemplates?.TryGetValue(defaultCopyTemplate, out cCopyTemplate _defaultCopyTemplate) ?? false)
return _defaultCopyTemplate;
else
return null;
}
public List> GetWidgetsData()
{
try
{
List> widgetsData = new List>();
cHealthCard currentHealthCard = _supportCaseProcessor.GetHealthcardFor(_focusedRelation);
IEnumerable widgetsDefinition = currentHealthCard.CategoriesStatic.StateCategories;
foreach (var widgetDefinition in widgetsDefinition)
{
List widgetData = new List();
foreach (var widgetValueDefinition in widgetDefinition.States)
{
CockpitValueDisplayData displayData = _supportCaseProcessor.GetCockpitValueDisplayData(widgetValueDefinition, _focusedRelation, true);
cUiActionBase uiAction = _supportCaseProcessor.GetUiAction(widgetValueDefinition);
var widgetValue = new cWidgetValueModel(displayData, GetHighlightColor(displayData?.Levels?.FirstOrDefault() ?? enumHealthCardStateLevel.None), uiAction);
if (widgetValue?.UiActionValue != null && ShouldHideUiActionValue(widgetValue.Value))
widgetValue.UiActionValue.DisplayType = enumActionDisplayType.hidden;
widgetData.Add(widgetValue);
}
widgetsData.Add(widgetData);
}
return widgetsData;
}
catch (Exception ex)
{
LogException(ex);
return null;
}
bool ShouldHideUiActionValue(string widgetValue)
=> string.IsNullOrWhiteSpace(widgetValue) || widgetValue == "0";
}
public cDetailsPageDataHistoryDataModel GetHistoryData()
=> ((SupportCaseProcessor)_supportCaseProcessor).GetHistoryData(_focusedRelation);
public List GetContainerData()
=> ((SupportCaseProcessor)_supportCaseProcessor).GetContainerData(_focusedRelation);
public IEnumerable GetMenuData()
{
var menuBarDatas = cF4SDCockpitXmlConfig.Instance.MenuItems.ToDictionary(config => config.Key, config => (Config: config.Value, MenuValue: MenuDataFactory.Create(config.Value, _supportCaseProcessor.SupportCaseDataProviderArtifact.NamedParameterEntries, _selectedRelations.Values.Select(r => cF4sdIdentityEntry.GetFromSearchResult(r.Type)).ToList())));
try
{
List menuBarDatasAddedToSection = new List();
foreach (var menuBarData in menuBarDatas.Values)
{
bool isPinned = cF4SDCockpitXmlConfig.Instance.HealthCardConfig.QuickActionsPinned.Contains(menuBarData.Config.Name);
menuBarData.MenuValue.IconPositionIndex = isPinned ? cF4SDCockpitXmlConfig.Instance.HealthCardConfig.QuickActionsPinned.IndexOf(menuBarData.Config.Name) : -1;
// Same Logic in GetFilteredMenuData()
bool hasBeenAddedToSection = TryAddMenuDataToSection(ref menuBarDatas, menuBarData.Config.Section, menuBarData.MenuValue);
foreach (var section in menuBarData.Config.Sections)
{
// todo add test for adding to multiple sections
hasBeenAddedToSection = TryAddMenuDataToSection(ref menuBarDatas, section, menuBarData.MenuValue) || hasBeenAddedToSection; // order is relevent, because data has to be added to section
}
if (hasBeenAddedToSection)
menuBarDatasAddedToSection.Add(menuBarData.Config.Name);
}
foreach (var menuBarData in menuBarDatasAddedToSection)
{
if (cF4SDCockpitXmlConfig.Instance.HealthCardConfig.QuickActionsPinned.Contains(menuBarData))
continue;
menuBarDatas.Remove(menuBarData);
}
return menuBarDatas.Values.Select(data => data.MenuValue);
}
catch (Exception ex)
{
LogException(ex);
return new List();
}
}
public IEnumerable GetFilteredMenuData(MenuDataFilter filterQuery)
{
Dictionary menuBarDatas = cF4SDCockpitXmlConfig.Instance.MenuItems.ToDictionary(config => config.Key, config => (Config: config.Value, MenuValue: MenuDataFactory.Create(config.Value, _supportCaseProcessor.SupportCaseDataProviderArtifact.NamedParameterEntries, _selectedRelations.Values.Select(r => cF4sdIdentityEntry.GetFromSearchResult(r.Type)).ToList())));
try
{
foreach (var menuBarData in menuBarDatas.Values)
{
// Same Logic in GetMenuData()
bool hasBeenAddedToSection = TryAddMenuDataToSection(ref menuBarDatas, menuBarData.Config.Section, menuBarData.MenuValue);
foreach (var section in menuBarData.Config.Sections)
{
// todo add test for adding to multiple sections
hasBeenAddedToSection = TryAddMenuDataToSection(ref menuBarDatas, section, menuBarData.MenuValue) || hasBeenAddedToSection; // order is relevent, because data has to be added to section
}
}
return menuBarDatas.Values.Select(data => data.MenuValue)
.Where(md => md.MenuText.ToLower().Contains(filterQuery?.SearchString?.ToLower()));
}
catch (Exception ex)
{
LogException(ex);
return new List();
}
}
private bool TryAddMenuDataToSection(ref Dictionary menuBarDatas, string section, cMenuDataBase menuData)
{
if (string.IsNullOrEmpty(section))
return false;
if (!menuBarDatas.TryGetValue(section, out var sectionMenuBar))
return false;
if (!(sectionMenuBar.MenuValue is cMenuDataContainer containerData))
return false;
if (containerData.UiAction is cSubMenuAction subMenuAction)
{
if (!subMenuAction.SubMenuData.Any(item => item.MenuText == menuData.MenuText)) // todo SubMenuData maybe better as Dictionary
subMenuAction.SubMenuData.Add(menuData);
if (!containerData.SubMenuData.Any(item => item.MenuText == menuData.MenuText))
containerData.SubMenuData.Add(menuData);
}
return true;
}
internal IEnumerable GetHeadingData()
=> SupportCaseHeadingController.GetHeadingData(_selectedRelations);
private static enumHighlightColor GetHighlightColor(enumHealthCardStateLevel level)
{
switch (level)
{
case enumHealthCardStateLevel.None:
return enumHighlightColor.none;
case enumHealthCardStateLevel.Ok:
return enumHighlightColor.green;
case enumHealthCardStateLevel.Warning:
return enumHighlightColor.orange;
case enumHealthCardStateLevel.Error:
return enumHighlightColor.red;
case enumHealthCardStateLevel.Info:
return enumHighlightColor.blue;
default:
return enumHighlightColor.none;
}
}
internal IEnumerable GetRelationsOf(enumFasdInformationClass informationClass)
{
return _supportCaseProcessor.GetCaseRelations().FirstOrDefault(r => r.Key == informationClass);
}
internal AgentRemoteClientInfo GetAgentClientInfo()
{
if (_focusedRelation.Type != enumF4sdSearchResultClass.Computer)
return null;
int deviceId = 0;
int userId = 0;
bool hasAllRequiredNamedParameters =
_supportCaseProcessor.TryGetNamedParameterValue(_focusedRelation, SupportCaseProcessor.AgentOrganisationCodeNamedParameterName, out int organisationId)
&& _supportCaseProcessor.TryGetNamedParameterValue(_focusedRelation, SupportCaseProcessor.AgentUserIdNamedParameterName, out userId)
&& _supportCaseProcessor.TryGetNamedParameterValue(_focusedRelation, SupportCaseProcessor.AgentDeviceIdNamedParameterName, out deviceId);
if (!hasAllRequiredNamedParameters)
return null;
return new AgentRemoteClientInfo()
{
DeviceCode = deviceId,
AccountCode = userId,
OrganisationCode = organisationId
};
}
///
/// Raised when the currently for a support case relevant and shown relations have been updated.
///
public event EventHandler FocusedRelationsChanged;
///
/// Raised when newly available relations for a support case were added.
///
public event EventHandler AvailableCaseRelationsAdded;
///
/// Raised when the data set of a support case has changed.
///
public event EventHandler CaseDataChanged;
public event EventHandler HeadingDataChanged;
}
public class MenuDataFilter
{
public string SearchString { get; set; }
public MenuDataFilter(string searchString = null)
{
SearchString = searchString;
}
}
}