using C4IT.FASD.Base; using C4IT.FASD.Cockpit.Communication; using FasdDesktopUi.Basics.CustomEvents; using FasdDesktopUi.Basics.Models; using FasdDesktopUi.Pages.DetailsPage.Models; using System; using System.Collections.Generic; using System.Linq; using System.Threading.Tasks; using static C4IT.Logging.cLogManager; namespace FasdDesktopUi.Basics.Services.SupportCase.Controllers { /// /// Used to manage the for the UI via the " /// public class SupportCaseController { private SupportCaseProcessor _supportCaseProcessor; private cF4sdApiSearchResultRelation _focusedRelation; private readonly Dictionary _selectedRelations = new Dictionary(); private cHealthCard _selectedHealthcard = null; private bool _hasDirectionConnection = false; public cSupportCaseDataProvider SupportCaseDataProviderArtifact { get => _supportCaseProcessor?.SupportCaseDataProviderArtifact; } internal void SetSupportCaseProcessor(SupportCaseProcessor supportCaseProcessor, IEnumerable preselectedIdentities) { IEnumerable preselectedRelations = GetPreselectedRelations(supportCaseProcessor.GetCaseRelations(), preselectedIdentities); ResetSelectedRelations(preselectedRelations); _hasDirectionConnection = false; if (_supportCaseProcessor != null) { _supportCaseProcessor.AvailableCaseRelationsAdded -= HandleAvailableCaseRelationsAdded; _supportCaseProcessor.CaseDataChanged -= HandleCaseDataChanged; _supportCaseProcessor.SupportCaseDataProviderArtifact.DirectConnectionHelper.DirectConnectionChanged -= HandleDirectConnectionChanged; } _supportCaseProcessor = supportCaseProcessor; _supportCaseProcessor.AvailableCaseRelationsAdded += HandleAvailableCaseRelationsAdded; _supportCaseProcessor.CaseDataChanged += HandleCaseDataChanged; _supportCaseProcessor.SupportCaseDataProviderArtifact.DirectConnectionHelper.DirectConnectionChanged += HandleDirectConnectionChanged; } private IEnumerable GetPreselectedRelations (ILookup loadedRelations, IEnumerable preselectedIdentities) { List preselectedRelations = new List(); foreach (var relationType in loadedRelations) { foreach (var relation in relationType) { if (relation.Identities.All(ri => preselectedIdentities.Any(i => i.Id == ri.Id))) preselectedRelations.Add(relation); } } return preselectedRelations; } private void ResetSelectedRelations(IEnumerable preselectedRelations) { try { _selectedRelations.Clear(); if (preselectedRelations is null) return; foreach (var relation in preselectedRelations) { _selectedRelations[cF4sdIdentityEntry.GetFromSearchResult(relation.Type)] = relation; } } catch (Exception ex) { LogException(ex); } } private void HandleAvailableCaseRelationsAdded(object sender, RelationEventArgs e) => AvailableCaseRelationsAdded?.Invoke(this, e); private void HandleCaseDataChanged(object sender, SupportCaseDataEventArgs e) { CaseDataChanged?.Invoke(this, e); _ = Task.Run(async () => { await UpdateStatusOfSelectedRelations(); if (!_hasDirectionConnection) await SupportCaseDataProviderArtifact.DirectConnectionHelper.DirectConnectionStartAsync(); }); } private void HandleDirectConnectionChanged(object sender, EventArgs e) { _hasDirectionConnection = SupportCaseDataProviderArtifact.DirectConnectionHelper.IsDirectConnectionActive; } /// /// Updates the currently for a support case relevant and shown relation. /// /// Raises internal void UpdateFocusedCaseRelation(cF4sdApiSearchResultRelation relation) { try { _selectedHealthcard = _supportCaseProcessor.GetHealthcardFor(relation); HashSet requiredTables = cHealthCard.GetRequiredTables(_selectedHealthcard); _ = Task.Run(async () => await _supportCaseProcessor.LoadSupportCaseDataAsync(relation, requiredTables)); List requiredInformationClasses = relation.Identities .Where(i => i.Class != enumFasdInformationClass.User) .Select(i => i.Class) .ToList(); if (relation.Type == enumF4sdSearchResultClass.User) requiredInformationClasses = new List() { enumFasdInformationClass.User }; if (requiredInformationClasses.Count == 0) requiredInformationClasses.Add(enumFasdInformationClass.User); SupportCaseDataProviderArtifact.HealthCardDataHelper.TrySetSelectedHealthcard(requiredInformationClasses); _focusedRelation = relation; if (!_selectedRelations.Values.Contains(relation)) _hasDirectionConnection = false; _selectedRelations[cF4sdIdentityEntry.GetFromSearchResult(relation.Type)] = relation; _ = Task.Run(async () => await UpdateStatusOfSelectedRelations()); var focusedRelations = new cF4sdApiSearchResultRelation[1] { _focusedRelation }; FocusedRelationsChanged?.Invoke(this, new RelationEventArgs() { Relations = focusedRelations.ToLookup(r => cF4sdIdentityEntry.GetFromSearchResult(r.Type), r => r) }); } catch (Exception ex) { LogException(ex); } } private async Task UpdateStatusOfSelectedRelations() { const string StatusString = "Status"; try { int? agentUserId = null; int? agentDeviceId = null; // todo these values should not be recieved from the NamedParameters, instead from the relation it self if (SupportCaseDataProviderArtifact.NamedParameterEntries.TryGetValue("AgentUserId", out var userNamedParameter)) { var value = userNamedParameter.GetValue(); if (!string.IsNullOrWhiteSpace(value)) agentUserId = int.Parse(value); } // todo these values should not be recieved from the NamedParameters, instead from the relation it self if (SupportCaseDataProviderArtifact.NamedParameterEntries.TryGetValue("AgentDeviceId", out var deviceNamedParameter)) { var value = deviceNamedParameter.GetValue(); if (!string.IsNullOrWhiteSpace(value)) agentDeviceId = int.Parse(deviceNamedParameter.GetValue()); } foreach (var relationEntry in _selectedRelations) { if (relationEntry.Value is null) continue; string statusValue = "Unknown"; switch (relationEntry.Key) { case enumFasdInformationClass.Computer: if (!agentDeviceId.HasValue) continue; bool isDeviceOnline = await cFasdCockpitCommunicationBase.Instance.GetAgentOnlineStatus(agentDeviceId.Value); statusValue = isDeviceOnline ? "Online" : "Offline"; break; case enumFasdInformationClass.User: if (!agentDeviceId.HasValue || !agentUserId.HasValue) continue; bool isUserOnline = await cFasdCockpitCommunicationBase.Instance.GetAgentOnlineStatus(agentDeviceId.Value, agentUserId.Value); statusValue = isUserOnline ? "Online" : "Offline"; break; case enumFasdInformationClass.Ticket: if (relationEntry.Value.Infos != null && relationEntry.Value.Infos.TryGetValue("StatusId", out var statusIdValue)) if (Enum.TryParse(statusIdValue, out var ticketStatus)) statusValue = ticketStatus.ToString(); break; case enumFasdInformationClass.VirtualSession: case enumFasdInformationClass.MobileDevice: default: continue; } if (relationEntry.Value.Infos is null) relationEntry.Value.Infos = new Dictionary(); relationEntry.Value.Infos[StatusString] = statusValue; } IEnumerable newHeadingData = SupportCaseHeadingController.GetHeadingData(_selectedRelations); HeadingDataChanged?.Invoke(this, new HeadingDataEventArgs(newHeadingData)); } catch (Exception ex) { LogException(ex); } } public async Task RefreshDataForCurrentlyFocusedRelationAsync() { SupportCaseDataProviderArtifact.HealthCardDataHelper.LoadingHelper.LastDataRequest = DateTime.Now; await _supportCaseProcessor.UpdateLatestCaseDataFor(_focusedRelation); } public List> GetWidgetData() => _supportCaseProcessor.GetWidgetData(_focusedRelation); public cDetailsPageDataHistoryDataModel GetHistoryData() => _supportCaseProcessor.GetHistoryData(_focusedRelation); public List GetContainerData() => _supportCaseProcessor.GetContainerData(_focusedRelation); public List GetMenuBarData() => _supportCaseProcessor.GetMenuBarData(_focusedRelation); /// /// Raised when the currently for a support case relevant and shown relations have been updated. /// public event EventHandler FocusedRelationsChanged; /// /// Raised when newly available relations for a support case were added. /// public event EventHandler AvailableCaseRelationsAdded; /// /// Raised when the data set of a support case has changed. /// public event EventHandler CaseDataChanged; public event EventHandler HeadingDataChanged; } }