Meik/C4IT-F4SD-Client
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity

Add simplified ticket completion flow

Browse Source
This commit is contained in:
Drechsler, Meik
2026-07-20 10:48:40 +02:00
parent 1a3bef9eeb
commit fb45f1c42b
5 changed files with 203 additions and 5 deletions
Download Patch File Download Diff File Expand all files Collapse all files

29
FasdDesktopUi/Basics/Helper/TicketDeepLinkHelper.cs
View File

@@ -1,8 +1,10 @@
using System;
using System.Collections.Generic;
using System.Linq;
using System.Threading.Tasks;
using C4IT.FASD.Base;
using C4IT.FASD.Cockpit.Communication;
using C4IT.Logging;
using FasdDesktopUi.Basics;
@@ -15,6 +17,33 @@ namespace FasdDesktopUi.Basics.Helper
{
private const string DefaultTicketActivityType = "SPSActivityTypeTicket";
internal static async Task<bool> TryOpenFinalizedTicketExternallyAsync(Guid ticketId, enumTicketExternalOpenMode mode)
{
try
{
if (ticketId == Guid.Empty || mode == enumTicketExternalOpenMode.None)
return false;
var linkResult = await cFasdCockpitCommunicationBase.Instance.GetTicketExternalLinkAsync(ticketId, mode);
if (linkResult?.Success != true ||
!Uri.TryCreate(linkResult.Url, UriKind.Absolute, out var ticketUri) ||
(ticketUri.Scheme != Uri.UriSchemeHttp && ticketUri.Scheme != Uri.UriSchemeHttps))
{
LogEntry($"Could not resolve an external link for ticket '{ticketId:D}'.", LogLevels.Warning);
return false;
}
new cBrowsers().Start("default", ticketUri.AbsoluteUri);
return true;
}
catch (Exception ex)
{
LogException(ex);
}
return false;
}
internal static bool TryOpenTicketRelationExternally(cF4sdApiSearchResultRelation relation, bool forceExternal = false)
{
try

48
FasdDesktopUi/Basics/UserControls/Ticket/CloseCaseDialogWithTicket.xaml.cs
View File

@@ -104,6 +104,13 @@ namespace FasdDesktopUi.Basics.UserControls
public bool AreCaseNotesMandatory =>
cFasdCockpitConfig.Instance?.Global?.TicketConfiguration?.NotesMandatory ?? false;
private bool UseSimplifiedCaseCompletionDialog =>
cFasdCockpitConfig.Instance?.Global?.TicketConfiguration?.UseSimplifiedCaseCompletionDialog == true;
private enumTicketExternalOpenMode SimplifiedCaseCompletionTicketOpenMode =>
cFasdCockpitConfig.Instance?.Global?.TicketConfiguration?.SimplifiedCaseCompletionTicketOpenMode
?? enumTicketExternalOpenMode.Preview;
private static class TicketInfoKeys
{
public const string ActivityType = "ActivityType";
@@ -531,6 +538,8 @@ namespace FasdDesktopUi.Basics.UserControls
private void CloseCaseDialogWithTicket_Loaded(object sender, RoutedEventArgs e)
{
UpdateTicketComponentVisibility();
Window _parentWindow = Window.GetWindow(this);
if (!(_parentWindow is TicketCompletion _msgBox))
@@ -623,10 +632,17 @@ namespace FasdDesktopUi.Basics.UserControls
return;
var _isVisible = checkTicketActive() && !_skipTicketPillSelected;
var useSimplifiedDialog = _isVisible && UseSimplifiedCaseCompletionDialog;
if (useSimplifiedDialog)
SelectSaveTicketAction();
TicketSelectionCategory.Visibility = _isVisible ? Visibility.Visible : Visibility.Collapsed;
StatusSelectionBorder.Visibility = _isVisible ? Visibility.Visible : Visibility.Collapsed;
StatusSelectionBorder.Visibility = _isVisible && !useSimplifiedDialog ? Visibility.Visible : Visibility.Collapsed;
CopyDisclaimerTextBox.Visibility = _isVisible ? Visibility.Collapsed : Visibility.Visible;
if (!_isVisible || useSimplifiedDialog)
DynamicStatusAdditionBorder.Visibility = Visibility.Collapsed;
}
catch (Exception E)
{
@@ -634,6 +650,21 @@ namespace FasdDesktopUi.Basics.UserControls
}
}
private void SelectSaveTicketAction()
{
var saveItem = TicketStatusCombobox.Items
.OfType<ComboBoxItem>()
.FirstOrDefault(item =>
Enum.TryParse(item.Tag?.ToString(), out enumCloseCaseTicketStatus action) &&
action == enumCloseCaseTicketStatus.Save);
if (saveItem != null && !ReferenceEquals(TicketStatusCombobox.SelectedItem, saveItem))
TicketStatusCombobox.SelectedItem = saveItem;
DynamicStatusAdditionBorder.Child = null;
DynamicStatusAdditionBorder.Visibility = Visibility.Collapsed;
}
private UIElement GetTicketUiElement(cF4sdApiSearchResultRelation ticketRelation)
{
try
@@ -2011,7 +2042,20 @@ namespace FasdDesktopUi.Basics.UserControls
ticketData.AdditionalValues.Add("Dialog.CloseCase.AssetNotFoundInMatrix42", cMultiLanguageSupport.GetItem("Dialog.CloseCase.AssetNotFoundInMatrix42"));
ticketData.AdditionalValues.Add("Dialog.CloseCase.ReopenReasonText", cMultiLanguageSupport.GetItem("Dialog.CloseCase.ReopenReasonText"));
ticketData.AdditionalValues.Add("Dialog.CloseCase.ReopenReasonTextHtml", cMultiLanguageSupport.GetItem("Dialog.CloseCase.ReopenReasonTextHtml"));
var _res = await cFasdCockpitCommunicationBase.Instance.Matrix42TicketFinalization(ticketData);
var finalizationResult = await cFasdCockpitCommunicationBase.Instance.FinalizeTicketAsync(ticketData);
if (finalizationResult?.Success != true)
return false;
if (UseSimplifiedCaseCompletionDialog &&
SimplifiedCaseCompletionTicketOpenMode != enumTicketExternalOpenMode.None &&
finalizationResult.TicketId is Guid finalizedTicketId &&
finalizedTicketId != Guid.Empty)
{
await TicketExternalLinkHelper.TryOpenFinalizedTicketExternallyAsync(
finalizedTicketId,
SimplifiedCaseCompletionTicketOpenMode);
}
return true;
}
catch (Exception e)