aktueller Stand

FasdDesktopUi/App.config

@@ -25,7 +25,11 @@
 			</dependentAssembly>
 			<dependentAssembly>
 				<assemblyIdentity name="Microsoft.Bcl.AsyncInterfaces" publicKeyToken="cc7b13ffcd2ddd51" culture="neutral" />
-				<bindingRedirect oldVersion="0.0.0.0-9.0.0.0" newVersion="9.0.0.0" />
+				<bindingRedirect oldVersion="0.0.0.0-10.0.1.0" newVersion="10.0.1.0" />
+			</dependentAssembly>
+			<dependentAssembly>
+				<assemblyIdentity name="Microsoft.Extensions.Logging.Abstractions" publicKeyToken="adb9793829ddae60" culture="neutral" />
+				<bindingRedirect oldVersion="0.0.0.0-10.0.0.2" newVersion="10.0.0.2" />
 			</dependentAssembly>
 		</assemblyBinding>
 	</runtime>

FasdDesktopUi/App.xaml.cs

@@ -3,10 +3,11 @@ using C4IT.FASD.Cockpit.Communication;
 using C4IT.FASD.Security;
 using C4IT.Graphics;
 using C4IT.Logging;
-using C4IT.MultiLanguage;
-using FasdDesktopUi.Basics;
-using FasdDesktopUi.Basics.Helper;
-using FasdDesktopUi.Basics.Models;
+using C4IT.MultiLanguage;
+using FasdDesktopUi.Basics;
+using FasdDesktopUi.Basics.Helper;
+using FasdDesktopUi.Basics.Models;
+using FasdDesktopUi.Basics.Services.Models;
 using FasdDesktopUi.Pages.CustomMessageBox;
 using FasdDesktopUi.Pages.PhoneSettingsPage;
 using FasdDesktopUi.Pages.SearchPage;
@@ -35,10 +36,11 @@ namespace FasdDesktopUi
 
         static public System.Windows.Forms.ToolStripItem M42OptionMenuItem = null;
 
-        public System.Windows.Forms.NotifyIcon notifyIcon = new System.Windows.Forms.NotifyIcon() { Text = $"First Aid Service Desk" };
-        public bool UseOsLanguage = string.IsNullOrEmpty(cFasdCockpitConfig.Instance.SelectedLanguage);
-
-        private TrayTicketNotificationManager _ticketTrayNotification;
+        public System.Windows.Forms.NotifyIcon notifyIcon = new System.Windows.Forms.NotifyIcon() { Text = $"First Aid Service Desk" };
+        public bool UseOsLanguage = string.IsNullOrEmpty(cFasdCockpitConfig.Instance.SelectedLanguage);
+
+        private TrayTicketNotificationManager _ticketTrayNotification;
+        private TileScope? _pendingTicketOverviewScope;
 
         private async void Application_Startup(object sender, StartupEventArgs e)
         {
@@ -166,42 +168,50 @@ namespace FasdDesktopUi
 
         }
 
-        private void NotifyIcon_Click(object sender, EventArgs e)
-        {
-            try
-            {
-                if (e is System.Windows.Forms.MouseEventArgs mouseEventArgs)
-                    if (mouseEventArgs.Button == System.Windows.Forms.MouseButtons.Right)
-                        return;
+        private void NotifyIcon_Click(object sender, EventArgs e)
+        {
+            try
+            {
+                if (e is System.Windows.Forms.MouseEventArgs mouseEventArgs)
+                    if (mouseEventArgs.Button == System.Windows.Forms.MouseButtons.Right)
+                        return;
 
 
-                var searchView = SearchPageView.Instance;
-                if (searchView == null)
-                    return;
-
-#if isDemo
-                var hasNotification = HasPendingTicketOverviewNotification();
-
-                if (searchView.IsVisible && !hasNotification)
-                {
-                    searchView.Hide();
-                    return;
-                }
-
-                if (!searchView.IsVisible)
-                    searchView.ActivateSearchView();
-                else
-                    searchView.BringToFrontPreserveState();
-
-                searchView.ShowTicketOverviewPane();
-
-                if (hasNotification)
-                    ClearTicketOverviewTrayNotification();
-#else
-                if (SearchPageView.Instance.IsVisible)
-                    SearchPageView.Instance.Hide();
-                else
-                    SearchPageView.Instance.ActivateSearchView();
+                var searchView = SearchPageView.Instance;
+                if (searchView == null)
+                    return;
+
+                var hasNotification = HasPendingTicketOverviewNotification();
+                if (hasNotification)
+                {
+                    if (!searchView.IsVisible)
+                        searchView.ActivateSearchView();
+                    else
+                        searchView.BringToFrontPreserveState();
+
+                    searchView.ShowTicketOverviewPaneForScope(PendingTicketOverviewScope);
+                    ClearTicketOverviewTrayNotification();
+                    return;
+                }
+
+#if isDemo
+                if (searchView.IsVisible)
+                {
+                    searchView.Hide();
+                    return;
+                }
+
+                if (!searchView.IsVisible)
+                    searchView.ActivateSearchView();
+                else
+                    searchView.BringToFrontPreserveState();
+
+                searchView.ShowTicketOverviewPane();
+#else
+                if (SearchPageView.Instance.IsVisible)
+                    SearchPageView.Instance.Hide();
+                else
+                    SearchPageView.Instance.ActivateSearchView();
 #endif
             }
             catch (Exception E)
@@ -271,48 +281,56 @@ namespace FasdDesktopUi
             }
         }
 
-        private void NotifyIcon_BalloonTipClicked(object sender, EventArgs e)
-        {
-            try
-            {
-                SearchPageView.Instance?.BringToFrontPreserveState();
-                SearchPageView.Instance?.ShowTicketOverviewPane();
-                ClearTicketOverviewTrayNotification();
-            }
-            catch (Exception E)
-            {
-                LogException(E);
-            }
-        }
+        private void NotifyIcon_BalloonTipClicked(object sender, EventArgs e)
+        {
+            try
+            {
+                SearchPageView.Instance?.BringToFrontPreserveState();
+                SearchPageView.Instance?.ShowTicketOverviewPaneForScope(PendingTicketOverviewScope);
+                ClearTicketOverviewTrayNotification();
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+            }
+        }
 
         private bool HasPendingTicketOverviewNotification()
         {
             return _ticketTrayNotification?.HasNotification ?? false;
         }
 
-        public void ShowTicketOverviewTrayNotification(string message)
-        {
-            try
-            {
-                _ticketTrayNotification?.Show(message);
-            }
+        public void ShowTicketOverviewTrayNotification(string message)
+        {
+            try
+            {
+                _ticketTrayNotification?.Show(message);
+            }
             catch (Exception ex)
             {
                 LogException(ex);
             }
         }
 
-        public void ClearTicketOverviewTrayNotification()
-        {
-            try
-            {
-                _ticketTrayNotification?.Clear();
-            }
-            catch (Exception ex)
-            {
-                LogException(ex);
-            }
-        }
+        public void ClearTicketOverviewTrayNotification()
+        {
+            try
+            {
+                _pendingTicketOverviewScope = null;
+                _ticketTrayNotification?.Clear();
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+        }
+
+        public void SetTicketOverviewNotificationScope(TileScope? scope)
+        {
+            _pendingTicketOverviewScope = scope;
+        }
+
+        public TileScope? PendingTicketOverviewScope => _pendingTicketOverviewScope;
 
         private System.Windows.Forms.ToolStripItem SetUpNotifyIconLanguageOption()
         {

FasdDesktopUi/Basics/CustomEvents/HeadingDataEventArgs.cs

@@ -0,0 +1,16 @@
+using FasdDesktopUi.Basics.Models;
+using System;
+using System.Collections.Generic;
+
+namespace FasdDesktopUi.Basics.CustomEvents
+{
+    public class HeadingDataEventArgs : EventArgs
+    {
+        public IEnumerable<cHeadingDataModel> NewValue { get; }
+
+        public HeadingDataEventArgs(IEnumerable<cHeadingDataModel> headingData) : base()
+        {
+            NewValue = headingData;
+        }
+    }
+}

FasdDesktopUi/Basics/CustomEvents/RelationEventArgs.cs

@@ -1,11 +1,8 @@
 using C4IT.FASD.Base;
 using System;
-using System.Collections.Generic;
 using System.Linq;
-using System.Text;
-using System.Threading.Tasks;
 
-namespace FasdDesktopUi.Basics.Services.RelationService
+namespace FasdDesktopUi.Basics.CustomEvents
 {
     public class RelationEventArgs : EventArgs
     {

FasdDesktopUi/Basics/CustomEvents/SupportCaseDataEventArgs.cs

@@ -0,0 +1,12 @@
+using C4IT.FASD.Base;
+using System;
+using System.Collections.Generic;
+
+namespace FasdDesktopUi.Basics.CustomEvents
+{
+    public class SupportCaseDataEventArgs : EventArgs
+    {
+        public cF4sdApiSearchResultRelation Relation { get; set; }
+        public IEnumerable<cF4SDHealthCardRawData.cHealthCardTable> DataTables { get; set; }
+    }
+}

FasdDesktopUi/Basics/Helper/MenuItemDataProvider.cs

@@ -125,7 +125,7 @@ namespace FasdDesktopUi.Basics.Helper
 
         private bool HasRequiredInformationClasses(List<enumFasdInformationClass> required)
         {
-            return !(required.Any(informationClass => _dataProvider.Identities.Any(identity => identity.Class == informationClass) == false));
+            return !(required.Any(informationClass => _dataProvider?.Identities?.Any(identity => identity.Class == informationClass) == false));
         }
 
 

FasdDesktopUi/Basics/Models/ConnectionStatusHelper.cs

@@ -280,7 +280,10 @@ namespace FasdDesktopUi.Basics.Models
                     }
 
                     if (App.M42OptionMenuItem != null)
-                        App.M42OptionMenuItem.Enabled = userInfo != null;
+                        App.Current.MainWindow.Dispatcher.Invoke(() =>
+                        {
+                                App.M42OptionMenuItem.Enabled = userInfo != null;
+                        });
 
                     // check, if the are logons needed
                     bool m42Valid = await CheckAndRefreshM42LogonAsync();

FasdDesktopUi/Basics/Models/HeadingDataModel.cs

@@ -9,6 +9,7 @@ namespace FasdDesktopUi.Basics.Models
         public enumFasdInformationClass InformationClass { get; set; }
         public bool IsOnline { get; set; }
         public cF4sdIdentityList Identities { get; set; }
+        public cF4sdApiSearchResultRelation Realtion { get; set; }
     }
 
     public class cSwapCaseInfo

FasdDesktopUi/Basics/Models/NamedParameterEntry.cs

@@ -3,6 +3,7 @@ using System.Collections.Generic;
 using System.Windows;
 
 using C4IT.F4SD.DisplayFormatting;
+using C4IT.F4SD.SupportCaseProtocoll.Models;
 using C4IT.FASD.Base;
 
 using FasdCockpitBase;
@@ -49,6 +50,7 @@ namespace FasdDesktopUi.Basics.Models
             try
             {
                 cUtility.RawValueFormatter.SetDefaultCulture(new System.Globalization.CultureInfo(cFasdCockpitConfig.Instance.SelectedLanguage));
+                cUtility.RawValueFormatter.SetDefaultTimeZone(TimeZoneInfo.Local);
 
                 var outputTable = dataProvider.HealthCardDataHelper.HealthCardRawData.GetTableByName(valueAdress.ValueTable, true);
                 if (outputTable != null)

FasdDesktopUi/Basics/Models/TicketOverviewModel.cs

@@ -69,79 +69,79 @@ namespace FasdDesktopUi.Basics.Models
             set { if (_unassignedTicketsSelected != value) { _unassignedTicketsSelected = value; OnPropertyChanged(nameof(UnassignedTicketsSelected)); } }
         }
 
-        private bool _unassignedTicketsCriticalSelected;
-        public bool UnassignedTicketsCriticalSelected
-        {
-            get => _unassignedTicketsCriticalSelected;
-            set { if (_unassignedTicketsCriticalSelected != value) { _unassignedTicketsCriticalSelected = value; OnPropertyChanged(nameof(UnassignedTicketsCriticalSelected)); } }
-        }
-        #endregion
-
-        #region Highlight-Properties
-        private bool _ticketsNewHighlighted;
-        public bool TicketsNewHighlighted { get => _ticketsNewHighlighted; set { if (_ticketsNewHighlighted != value) { _ticketsNewHighlighted = value; OnPropertyChanged(nameof(TicketsNewHighlighted)); } } }
-
-        private bool _ticketsActiveHighlighted;
-        public bool TicketsActiveHighlighted { get => _ticketsActiveHighlighted; set { if (_ticketsActiveHighlighted != value) { _ticketsActiveHighlighted = value; OnPropertyChanged(nameof(TicketsActiveHighlighted)); } } }
-
-        private bool _ticketsCriticalHighlighted;
-        public bool TicketsCriticalHighlighted { get => _ticketsCriticalHighlighted; set { if (_ticketsCriticalHighlighted != value) { _ticketsCriticalHighlighted = value; OnPropertyChanged(nameof(TicketsCriticalHighlighted)); } } }
-
-        private bool _ticketsNewInfoHighlighted;
-        public bool TicketsNewInfoHighlighted { get => _ticketsNewInfoHighlighted; set { if (_ticketsNewInfoHighlighted != value) { _ticketsNewInfoHighlighted = value; OnPropertyChanged(nameof(TicketsNewInfoHighlighted)); } } }
-
-        private bool _incidentNewHighlighted;
-        public bool IncidentNewHighlighted { get => _incidentNewHighlighted; set { if (_incidentNewHighlighted != value) { _incidentNewHighlighted = value; OnPropertyChanged(nameof(IncidentNewHighlighted)); } } }
-
-        private bool _incidentActiveHighlighted;
-        public bool IncidentActiveHighlighted { get => _incidentActiveHighlighted; set { if (_incidentActiveHighlighted != value) { _incidentActiveHighlighted = value; OnPropertyChanged(nameof(IncidentActiveHighlighted)); } } }
-
-        private bool _incidentCriticalHighlighted;
-        public bool IncidentCriticalHighlighted { get => _incidentCriticalHighlighted; set { if (_incidentCriticalHighlighted != value) { _incidentCriticalHighlighted = value; OnPropertyChanged(nameof(IncidentCriticalHighlighted)); } } }
-
-        private bool _incidentNewInfoHighlighted;
-        public bool IncidentNewInfoHighlighted { get => _incidentNewInfoHighlighted; set { if (_incidentNewInfoHighlighted != value) { _incidentNewInfoHighlighted = value; OnPropertyChanged(nameof(IncidentNewInfoHighlighted)); } } }
-
-        private bool _unassignedTicketsHighlighted;
-        public bool UnassignedTicketsHighlighted { get => _unassignedTicketsHighlighted; set { if (_unassignedTicketsHighlighted != value) { _unassignedTicketsHighlighted = value; OnPropertyChanged(nameof(UnassignedTicketsHighlighted)); } } }
-
-        private bool _unassignedTicketsCriticalHighlighted;
-        public bool UnassignedTicketsCriticalHighlighted { get => _unassignedTicketsCriticalHighlighted; set { if (_unassignedTicketsCriticalHighlighted != value) { _unassignedTicketsCriticalHighlighted = value; OnPropertyChanged(nameof(UnassignedTicketsCriticalHighlighted)); } } }
-        #endregion
-
-        #region Change Hint Properties
-        private string _ticketsNewChangeHint;
-        public string TicketsNewChangeHint { get => _ticketsNewChangeHint; set { if (_ticketsNewChangeHint != value) { _ticketsNewChangeHint = value; OnPropertyChanged(nameof(TicketsNewChangeHint)); } } }
-
-        private string _ticketsActiveChangeHint;
-        public string TicketsActiveChangeHint { get => _ticketsActiveChangeHint; set { if (_ticketsActiveChangeHint != value) { _ticketsActiveChangeHint = value; OnPropertyChanged(nameof(TicketsActiveChangeHint)); } } }
-
-        private string _ticketsCriticalChangeHint;
-        public string TicketsCriticalChangeHint { get => _ticketsCriticalChangeHint; set { if (_ticketsCriticalChangeHint != value) { _ticketsCriticalChangeHint = value; OnPropertyChanged(nameof(TicketsCriticalChangeHint)); } } }
-
-        private string _ticketsNewInfoChangeHint;
-        public string TicketsNewInfoChangeHint { get => _ticketsNewInfoChangeHint; set { if (_ticketsNewInfoChangeHint != value) { _ticketsNewInfoChangeHint = value; OnPropertyChanged(nameof(TicketsNewInfoChangeHint)); } } }
-
-        private string _incidentNewChangeHint;
-        public string IncidentNewChangeHint { get => _incidentNewChangeHint; set { if (_incidentNewChangeHint != value) { _incidentNewChangeHint = value; OnPropertyChanged(nameof(IncidentNewChangeHint)); } } }
-
-        private string _incidentActiveChangeHint;
-        public string IncidentActiveChangeHint { get => _incidentActiveChangeHint; set { if (_incidentActiveChangeHint != value) { _incidentActiveChangeHint = value; OnPropertyChanged(nameof(IncidentActiveChangeHint)); } } }
-
-        private string _incidentCriticalChangeHint;
-        public string IncidentCriticalChangeHint { get => _incidentCriticalChangeHint; set { if (_incidentCriticalChangeHint != value) { _incidentCriticalChangeHint = value; OnPropertyChanged(nameof(IncidentCriticalChangeHint)); } } }
-
-        private string _incidentNewInfoChangeHint;
-        public string IncidentNewInfoChangeHint { get => _incidentNewInfoChangeHint; set { if (_incidentNewInfoChangeHint != value) { _incidentNewInfoChangeHint = value; OnPropertyChanged(nameof(IncidentNewInfoChangeHint)); } } }
-
-        private string _unassignedTicketsChangeHint;
-        public string UnassignedTicketsChangeHint { get => _unassignedTicketsChangeHint; set { if (_unassignedTicketsChangeHint != value) { _unassignedTicketsChangeHint = value; OnPropertyChanged(nameof(UnassignedTicketsChangeHint)); } } }
-
-        private string _unassignedTicketsCriticalChangeHint;
-        public string UnassignedTicketsCriticalChangeHint { get => _unassignedTicketsCriticalChangeHint; set { if (_unassignedTicketsCriticalChangeHint != value) { _unassignedTicketsCriticalChangeHint = value; OnPropertyChanged(nameof(UnassignedTicketsCriticalChangeHint)); } } }
-        #endregion
-
-        #region Ticket & Incident-Properties
+        private bool _unassignedTicketsCriticalSelected;
+        public bool UnassignedTicketsCriticalSelected
+        {
+            get => _unassignedTicketsCriticalSelected;
+            set { if (_unassignedTicketsCriticalSelected != value) { _unassignedTicketsCriticalSelected = value; OnPropertyChanged(nameof(UnassignedTicketsCriticalSelected)); } }
+        }
+        #endregion
+
+        #region Highlight-Properties
+        private bool _ticketsNewHighlighted;
+        public bool TicketsNewHighlighted { get => _ticketsNewHighlighted; set { if (_ticketsNewHighlighted != value) { _ticketsNewHighlighted = value; OnPropertyChanged(nameof(TicketsNewHighlighted)); } } }
+
+        private bool _ticketsActiveHighlighted;
+        public bool TicketsActiveHighlighted { get => _ticketsActiveHighlighted; set { if (_ticketsActiveHighlighted != value) { _ticketsActiveHighlighted = value; OnPropertyChanged(nameof(TicketsActiveHighlighted)); } } }
+
+        private bool _ticketsCriticalHighlighted;
+        public bool TicketsCriticalHighlighted { get => _ticketsCriticalHighlighted; set { if (_ticketsCriticalHighlighted != value) { _ticketsCriticalHighlighted = value; OnPropertyChanged(nameof(TicketsCriticalHighlighted)); } } }
+
+        private bool _ticketsNewInfoHighlighted;
+        public bool TicketsNewInfoHighlighted { get => _ticketsNewInfoHighlighted; set { if (_ticketsNewInfoHighlighted != value) { _ticketsNewInfoHighlighted = value; OnPropertyChanged(nameof(TicketsNewInfoHighlighted)); } } }
+
+        private bool _incidentNewHighlighted;
+        public bool IncidentNewHighlighted { get => _incidentNewHighlighted; set { if (_incidentNewHighlighted != value) { _incidentNewHighlighted = value; OnPropertyChanged(nameof(IncidentNewHighlighted)); } } }
+
+        private bool _incidentActiveHighlighted;
+        public bool IncidentActiveHighlighted { get => _incidentActiveHighlighted; set { if (_incidentActiveHighlighted != value) { _incidentActiveHighlighted = value; OnPropertyChanged(nameof(IncidentActiveHighlighted)); } } }
+
+        private bool _incidentCriticalHighlighted;
+        public bool IncidentCriticalHighlighted { get => _incidentCriticalHighlighted; set { if (_incidentCriticalHighlighted != value) { _incidentCriticalHighlighted = value; OnPropertyChanged(nameof(IncidentCriticalHighlighted)); } } }
+
+        private bool _incidentNewInfoHighlighted;
+        public bool IncidentNewInfoHighlighted { get => _incidentNewInfoHighlighted; set { if (_incidentNewInfoHighlighted != value) { _incidentNewInfoHighlighted = value; OnPropertyChanged(nameof(IncidentNewInfoHighlighted)); } } }
+
+        private bool _unassignedTicketsHighlighted;
+        public bool UnassignedTicketsHighlighted { get => _unassignedTicketsHighlighted; set { if (_unassignedTicketsHighlighted != value) { _unassignedTicketsHighlighted = value; OnPropertyChanged(nameof(UnassignedTicketsHighlighted)); } } }
+
+        private bool _unassignedTicketsCriticalHighlighted;
+        public bool UnassignedTicketsCriticalHighlighted { get => _unassignedTicketsCriticalHighlighted; set { if (_unassignedTicketsCriticalHighlighted != value) { _unassignedTicketsCriticalHighlighted = value; OnPropertyChanged(nameof(UnassignedTicketsCriticalHighlighted)); } } }
+        #endregion
+
+        #region Change Hint Properties
+        private string _ticketsNewChangeHint;
+        public string TicketsNewChangeHint { get => _ticketsNewChangeHint; set { if (_ticketsNewChangeHint != value) { _ticketsNewChangeHint = value; OnPropertyChanged(nameof(TicketsNewChangeHint)); } } }
+
+        private string _ticketsActiveChangeHint;
+        public string TicketsActiveChangeHint { get => _ticketsActiveChangeHint; set { if (_ticketsActiveChangeHint != value) { _ticketsActiveChangeHint = value; OnPropertyChanged(nameof(TicketsActiveChangeHint)); } } }
+
+        private string _ticketsCriticalChangeHint;
+        public string TicketsCriticalChangeHint { get => _ticketsCriticalChangeHint; set { if (_ticketsCriticalChangeHint != value) { _ticketsCriticalChangeHint = value; OnPropertyChanged(nameof(TicketsCriticalChangeHint)); } } }
+
+        private string _ticketsNewInfoChangeHint;
+        public string TicketsNewInfoChangeHint { get => _ticketsNewInfoChangeHint; set { if (_ticketsNewInfoChangeHint != value) { _ticketsNewInfoChangeHint = value; OnPropertyChanged(nameof(TicketsNewInfoChangeHint)); } } }
+
+        private string _incidentNewChangeHint;
+        public string IncidentNewChangeHint { get => _incidentNewChangeHint; set { if (_incidentNewChangeHint != value) { _incidentNewChangeHint = value; OnPropertyChanged(nameof(IncidentNewChangeHint)); } } }
+
+        private string _incidentActiveChangeHint;
+        public string IncidentActiveChangeHint { get => _incidentActiveChangeHint; set { if (_incidentActiveChangeHint != value) { _incidentActiveChangeHint = value; OnPropertyChanged(nameof(IncidentActiveChangeHint)); } } }
+
+        private string _incidentCriticalChangeHint;
+        public string IncidentCriticalChangeHint { get => _incidentCriticalChangeHint; set { if (_incidentCriticalChangeHint != value) { _incidentCriticalChangeHint = value; OnPropertyChanged(nameof(IncidentCriticalChangeHint)); } } }
+
+        private string _incidentNewInfoChangeHint;
+        public string IncidentNewInfoChangeHint { get => _incidentNewInfoChangeHint; set { if (_incidentNewInfoChangeHint != value) { _incidentNewInfoChangeHint = value; OnPropertyChanged(nameof(IncidentNewInfoChangeHint)); } } }
+
+        private string _unassignedTicketsChangeHint;
+        public string UnassignedTicketsChangeHint { get => _unassignedTicketsChangeHint; set { if (_unassignedTicketsChangeHint != value) { _unassignedTicketsChangeHint = value; OnPropertyChanged(nameof(UnassignedTicketsChangeHint)); } } }
+
+        private string _unassignedTicketsCriticalChangeHint;
+        public string UnassignedTicketsCriticalChangeHint { get => _unassignedTicketsCriticalChangeHint; set { if (_unassignedTicketsCriticalChangeHint != value) { _unassignedTicketsCriticalChangeHint = value; OnPropertyChanged(nameof(UnassignedTicketsCriticalChangeHint)); } } }
+        #endregion
+
+        #region Ticket & Incident-Properties
 
         // Ticket Properties
         private int _ticketsNew;
@@ -184,11 +184,11 @@ namespace FasdDesktopUi.Basics.Models
 
         #region Helper-Methods    
 
-        public void ResetSelection()
-        {
-            TicketsNewSelected = false;
-            TicketsActiveSelected = false;
-            TicketsCriticalSelected = false;
+        public void ResetSelection()
+        {
+            TicketsNewSelected = false;
+            TicketsActiveSelected = false;
+            TicketsCriticalSelected = false;
             TicketsNewInfoSelected = false;
 
             IncidentNewSelected = false;
@@ -196,38 +196,44 @@ namespace FasdDesktopUi.Basics.Models
             IncidentCriticalSelected = false;
             IncidentNewInfoSelected = false;
 
-            UnassignedTicketsSelected = false;
-            UnassignedTicketsCriticalSelected = false;
-        }
-
-        public void ResetHighlights()
-        {
-            TicketsNewHighlighted = false;
-            TicketsActiveHighlighted = false;
-            TicketsCriticalHighlighted = false;
-            TicketsNewInfoHighlighted = false;
-
-            IncidentNewHighlighted = false;
-            IncidentActiveHighlighted = false;
-            IncidentCriticalHighlighted = false;
-            IncidentNewInfoHighlighted = false;
-
-            UnassignedTicketsHighlighted = false;
-            UnassignedTicketsCriticalHighlighted = false;
-
-            TicketsNewChangeHint = null;
-            TicketsActiveChangeHint = null;
-            TicketsCriticalChangeHint = null;
-            TicketsNewInfoChangeHint = null;
-
-            IncidentNewChangeHint = null;
-            IncidentActiveChangeHint = null;
-            IncidentCriticalChangeHint = null;
-            IncidentNewInfoChangeHint = null;
-
-            UnassignedTicketsChangeHint = null;
-            UnassignedTicketsCriticalChangeHint = null;
-        }
-        #endregion
-    }
-}
+            UnassignedTicketsSelected = false;
+            UnassignedTicketsCriticalSelected = false;
+        }
+
+        public void ResetHighlights()
+        {
+            TicketsNewHighlighted = false;
+            TicketsActiveHighlighted = false;
+            TicketsCriticalHighlighted = false;
+            TicketsNewInfoHighlighted = false;
+
+            IncidentNewHighlighted = false;
+            IncidentActiveHighlighted = false;
+            IncidentCriticalHighlighted = false;
+            IncidentNewInfoHighlighted = false;
+
+            UnassignedTicketsHighlighted = false;
+            UnassignedTicketsCriticalHighlighted = false;
+
+            TicketsNewChangeHint = null;
+            TicketsActiveChangeHint = null;
+            TicketsCriticalChangeHint = null;
+            TicketsNewInfoChangeHint = null;
+
+            IncidentNewChangeHint = null;
+            IncidentActiveChangeHint = null;
+            IncidentCriticalChangeHint = null;
+            IncidentNewInfoChangeHint = null;
+
+            UnassignedTicketsChangeHint = null;
+            UnassignedTicketsCriticalChangeHint = null;
+        }
+        #endregion
+
+        public TicketOverviewModel()
+        {
+
+        }
+    }
+
+}

FasdDesktopUi/Basics/SearchHistoryManager.cs

@@ -242,7 +242,7 @@ namespace FasdDesktopUi.Basics
                 if (addRelation)
                     foreach (var _caseRelation in CaseRelations)
                     {
-                        if (_caseRelation.isEqual(CaseRelation))
+                        if (_caseRelation.Equals(CaseRelation))
                         {
                             addRelation = false;
                             break;

FasdDesktopUi/Basics/Services/Models/TicketOverviewCountsChangedEventArgs.cs

@@ -5,15 +5,18 @@ namespace FasdDesktopUi.Basics.Services.Models
 {
     public sealed class TicketOverviewCountsChangedEventArgs : EventArgs
     {
-        public TicketOverviewCountsChangedEventArgs(IReadOnlyList<TileCountChange> changes, IReadOnlyDictionary<string, TileCounts> currentCounts)
+        public TicketOverviewCountsChangedEventArgs(IReadOnlyList<TileCountChange> changes, IReadOnlyDictionary<string, TileCounts> currentCounts, TileScope? initializedScope = null)
         {
-            Changes = changes;
+            Changes = changes ?? Array.Empty<TileCountChange>();
             CurrentCounts = currentCounts;
+            InitializedScope = initializedScope;
         }
 
         public IReadOnlyList<TileCountChange> Changes { get; }
 
         public IReadOnlyDictionary<string, TileCounts> CurrentCounts { get; }
+
+        public TileScope? InitializedScope { get; }
     }
 
     public readonly struct TileCountChange

FasdDesktopUi/Basics/Services/ProtocollService/F4SDProtocoll.cs

@@ -1,4 +1,5 @@
-using System;
+using C4IT.F4SD.SupportCaseProtocoll.Models;
+using System;
 using System.Collections.Generic;
 using System.Linq;
 using System.Windows;
@@ -8,14 +9,14 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
 {
     internal class F4SDProtocoll
     {
-        private readonly ICollection<IProtocollEntry> _protocollEntries = new List<IProtocollEntry>();
+        private readonly ICollection<ProtocollEntryBase> _protocollEntries = new List<ProtocollEntryBase>();
 
         public static F4SDProtocoll Instance { get; private set; } = new F4SDProtocoll();
 
         private F4SDProtocoll() { }
 
-        internal void Add(IProtocollEntry entry) => _protocollEntries.Add(entry);
-        internal void Add(IEnumerable<IProtocollEntry> entries)
+        internal void Add(ProtocollEntryBase entry) => _protocollEntries.Add(entry);
+        internal void Add(IEnumerable<ProtocollEntryBase> entries)
         {
             foreach (var entry in entries)
             {
@@ -25,34 +26,34 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
 
         internal void Clear() => _protocollEntries.Clear();
 
-        internal T GetLatestOfType<T>() where T : IProtocollEntry => _protocollEntries.OfType<T>().LastOrDefault();
+        internal T GetLatestOfType<T>() where T : ProtocollEntryBase => _protocollEntries.OfType<T>().LastOrDefault();
 
-        internal IEnumerable<T> GetOfType<T>(int? count = null) where T : IProtocollEntry
+        internal IEnumerable<T> GetOfType<T>(int? count = null) where T : ProtocollEntryBase
         {
             if(count.HasValue)
                 return _protocollEntries.OfType<T>().Reverse().Take(count.Value).Reverse();
             return _protocollEntries.OfType<T>();
         }
 
-        internal IEnumerable<IProtocollEntry> GetAll() => _protocollEntries;
+        internal IEnumerable<ProtocollEntryBase> GetAll() => _protocollEntries;
 
-        internal DataObject GetLatestOfTypeAsDataObject<T>(bool skipHtmlFrame) where T : IProtocollEntry
+        internal DataObject GetLatestOfTypeAsDataObject<T>(bool skipHtmlFrame) where T : ProtocollEntryBase
         {
-            IProtocollEntry entry = _protocollEntries.OfType<T>().LastOrDefault();
+            ProtocollEntryBase entry = _protocollEntries.OfType<T>().LastOrDefault();
 
             if (entry is null)
                 return new DataObject();
 
-            return GetDataObjectOf(new IProtocollEntry[] { entry }, skipHtmlFrame);
+            return GetDataObjectOf(new ProtocollEntryBase[] { entry }, skipHtmlFrame);
         }
 
-        internal DataObject GetOfTypeAsDataObject<T>(bool skipHtmlFrame, int? count = null) where T : IProtocollEntry
-            => GetDataObjectOf(GetOfType<T>(count).Cast<IProtocollEntry>(), skipHtmlFrame);
+        internal DataObject GetOfTypeAsDataObject<T>(bool skipHtmlFrame, int? count = null) where T : ProtocollEntryBase
+            => GetDataObjectOf(GetOfType<T>(count).Cast<ProtocollEntryBase>(), skipHtmlFrame);
 
         internal DataObject GetAllAsDataObject(bool skipHtmlFrame)
             => GetDataObjectOf(_protocollEntries, skipHtmlFrame);
 
-        private DataObject GetDataObjectOf(IEnumerable<IProtocollEntry> entries, bool skipHtmlFrame, int? count = null)
+        private DataObject GetDataObjectOf(IEnumerable<ProtocollEntryBase> entries, bool skipHtmlFrame, int? count = null)
         {
             DataObject dataObject = new DataObject();
 
@@ -67,16 +68,16 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
                 if (count.HasValue)
                     entries = entries.Reverse().Take(count.Value).Reverse();
 
-                foreach (IProtocollEntry entry in entries)
+                foreach (ProtocollEntryBase entry in entries)
                 {
-                    string entryAscii = entry.GetAscii();
+                    string entryAscii = entry.AsciiContent;
                     if (!string.IsNullOrEmpty(entryAscii))
                     {
                         ascii += entryAscii;
                         ascii += asciiSeparator;
                     }
 
-                    string entryHtml = entry.GetHtml();
+                    string entryHtml = entry.HtmlContent;
                     if (!string.IsNullOrEmpty(entryHtml))
                     {
                         html += entryHtml;

FasdDesktopUi/Basics/Services/ProtocollService/IProtocollEntry.cs

@@ -1,15 +0,0 @@
-using System;
-using System.Collections.Generic;
-using System.Linq;
-using System.Text;
-using System.Threading.Tasks;
-using System.Windows;
-
-namespace FasdDesktopUi.Basics.Services.ProtocollService
-{
-    internal interface IProtocollEntry
-    {
-        string GetAscii();
-        string GetHtml();
-    }
-}

FasdDesktopUi/Basics/Services/ProtocollService/QuickActionProtocollEntry.cs

@@ -1,4 +1,4 @@
-using C4IT.F4SD.DisplayFormatting;
+using C4IT.F4SD.SupportCaseProtocoll.Models;
 using C4IT.FASD.Base;
 using C4IT.MultiLanguage;
 using FasdDesktopUi.Basics.Models;
@@ -11,17 +11,26 @@ using static FasdDesktopUi.Basics.UserControls.QuickActionStatusMonitor;
 
 namespace FasdDesktopUi.Basics.Services.ProtocollService
 {
-    internal class QuickActionProtocollEntry : IProtocollEntry
+    internal static class QuickActionProtocollEntryOutput
     {
-        private readonly cFasdQuickAction _quickActionDefinition;
-        private readonly cQuickActionCopyData _quickActionCopyData;
-
         const string AsciiSeperator = "\n\n";
 
-        public QuickActionProtocollEntry(cFasdQuickAction quickActionDefinition, cQuickActionCopyData quickActionCopyData)
+        public static QuickActionProtocollEntry GetQuickActionProtocollEntry(cFasdQuickAction quickActionDefinition, cQuickActionCopyData quickActionCopyData)
         {
-            _quickActionDefinition = quickActionDefinition;
-            _quickActionCopyData = quickActionCopyData;
+            string ascii = GetAscii(quickActionDefinition, quickActionCopyData);
+            string html = GetHtml(quickActionDefinition, quickActionCopyData);
+
+            return new QuickActionProtocollEntry(ascii, html)
+            {
+                Id = quickActionDefinition.Id,
+                Name = quickActionDefinition.Name,
+                ExecutionTypeId = (int)quickActionDefinition.ExecutionType,
+                WasRunningOnAffectedDevice = quickActionCopyData.WasRunningOnAffectedDevice,
+                AffectedDeviceName = quickActionCopyData.AffectedDeviceName,
+                ResultCode = (int?)quickActionCopyData.QuickActionOutput?.ResultCode,
+                ErrorMessage = quickActionCopyData.QuickActionOutput?.ErrorDescription,
+                MeasureValues = GetQuickActionHtmlValueComparison(quickActionCopyData.MeasureValues)
+            };
         }
 
         internal static cQuickActionCopyData GetCopyData(cFasdQuickAction quickActionDefinition, cSupportCaseDataProvider dataProvider, bool wasRunningOnAffectedDevice, cQuickActionOutput quickActionOutput, List<cQuickActionMeasureValue> measureValues)
@@ -51,38 +60,21 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
             return quickActionCopyData;
         }
 
-        internal cQuickActionResult GetResult()
-        {
-            return new cQuickActionResult()
-            {
-                QuickActionId = _quickActionDefinition.Id,
-                QuickActionName = _quickActionDefinition.Name,
-                QuickActionExecutionType = (int)_quickActionDefinition.ExecutionType,
-                wasRunningOnAffectedDevice = _quickActionCopyData.WasRunningOnAffectedDevice,
-                AffectedDeviceName = _quickActionCopyData.AffectedDeviceName,
-                ExecutionTime = DateTime.UtcNow,
-                ResultCode = (int?)(_quickActionCopyData.QuickActionOutput?.ResultCode),
-                ErrorMessage = _quickActionCopyData.QuickActionOutput?.ErrorDescription,
-                Output = GetQuickActionHtmlOutput(_quickActionCopyData.QuickActionOutput),
-                MeasureValues = GetQuickActionHtmlValueComparison(_quickActionCopyData.MeasureValues)
-            };
-        }
+        private static string GetAscii(cFasdQuickAction quickActionDefinition, cQuickActionCopyData quickActionCopyData) => GetQuickActionAscii(quickActionDefinition, quickActionCopyData);
 
-        public string GetAscii() => GetQuickActionAscii(_quickActionCopyData);
+        private static string GetHtml(cFasdQuickAction quickActionDefinition, cQuickActionCopyData quickActionCopyData) => GetQuickActionHtml(quickActionDefinition, quickActionCopyData);
 
-        public string GetHtml() => GetQuickActionHtml(_quickActionCopyData);
-
-        private bool ShouldHideQuickActionOutput(string outputValueKey)
+        private static bool ShouldHideQuickActionOutput(cFasdQuickAction quickActionDefinition, string outputValueKey)
         {
             try
             {
-                if (_quickActionDefinition.ColumnOutputFormattings is null)
+                if (quickActionDefinition.ColumnOutputFormattings is null)
                     return false;
 
-                if (!_quickActionDefinition.ShowAllOutputContent && !_quickActionDefinition.ColumnOutputFormattings.ContainsKey(outputValueKey))
+                if (!quickActionDefinition.ShowAllOutputContent && !quickActionDefinition.ColumnOutputFormattings.ContainsKey(outputValueKey))
                     return true;
 
-                if (_quickActionDefinition.ColumnOutputFormattings.TryGetValue(outputValueKey, out var columnFormatting))
+                if (quickActionDefinition.ColumnOutputFormattings.TryGetValue(outputValueKey, out var columnFormatting))
                     return columnFormatting.Hidden;
             }
             catch (Exception ex)
@@ -95,19 +87,19 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
 
         #region Ascii
 
-        private string GetQuickActionAscii(cQuickActionCopyData copyData)
+        private static string GetQuickActionAscii(cFasdQuickAction quickActionDefinition, cQuickActionCopyData copyData)
         {
             string ascii = string.Empty;
 
             ascii += GetQuickActionAsciiDescription(copyData.Name, copyData.AffectedDeviceName, copyData.WasRunningOnAffectedDevice, copyData.ExecutionTime, copyData.QuickActionOutput?.ResultCode);
             ascii += GetQuickActionAsciiError(copyData.QuickActionOutput?.ErrorDescription);
-            ascii += GetQuickActionAsciiOutput(copyData.QuickActionOutput);
+            ascii += GetQuickActionAsciiOutput(quickActionDefinition, copyData.QuickActionOutput);
             ascii += GetQuickActionAsciiValueComparisonString(copyData.MeasureValues);
 
             return ascii;
         }
 
-        private string GetQuickActionAsciiDescription(string quickActionName, string deviceName, bool wasRunningOnAffectedDevice, DateTime executionTime, enumQuickActionSuccess? quickActionStatus)
+        private static string GetQuickActionAsciiDescription(string quickActionName, string deviceName, bool wasRunningOnAffectedDevice, DateTime executionTime, enumQuickActionSuccess? quickActionStatus)
         {
             string asciiDescription = string.Empty;
             try
@@ -136,7 +128,7 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
             return asciiDescription;
         }
 
-        private string GetQuickActionAsciiError(string errorMessage)
+        private static string GetQuickActionAsciiError(string errorMessage)
         {
             if (!string.IsNullOrEmpty(errorMessage))
                 errorMessage.Insert(0, AsciiSeperator);
@@ -144,7 +136,7 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
             return errorMessage;
         }
 
-        private string GetQuickActionAsciiOutput(QuickActionStatusMonitor.cQuickActionOutput quickActionOutput)
+        private static string GetQuickActionAsciiOutput(cFasdQuickAction quickActionDefinition, QuickActionStatusMonitor.cQuickActionOutput quickActionOutput)
         {
             string output = string.Empty;
 
@@ -162,7 +154,7 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
 
                             output += AsciiSeperator;
                             output += cMultiLanguageSupport.GetItem("QuickAction.Copy.Output") + " ";
-                            output += singleOutput.GetDisplayValue(_quickActionDefinition.ColumnOutputFormattings);
+                            output += singleOutput.GetDisplayValue(quickActionDefinition.ColumnOutputFormattings);
 
                             break;
                         }
@@ -174,10 +166,10 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
 
                             foreach (var value in listOutput.Values[0])
                             {
-                                if (ShouldHideQuickActionOutput(value.Key))
+                                if (ShouldHideQuickActionOutput(quickActionDefinition, value.Key))
                                     continue;
 
-                                if (_quickActionDefinition.ColumnOutputFormattings?.TryGetValue(value.Key, out var outputFormatting) ?? false)
+                                if (quickActionDefinition.ColumnOutputFormattings?.TryGetValue(value.Key, out var outputFormatting) ?? false)
                                     output += outputFormatting.Names.GetValue();
                                 else
                                     output += value.Key;
@@ -193,10 +185,10 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
                                 {
                                     string valueKey = listOutput.Values[0][j].Key;
 
-                                    if (ShouldHideQuickActionOutput(valueKey))
+                                    if (ShouldHideQuickActionOutput(quickActionDefinition, valueKey))
                                         continue;
 
-                                    string displayValue = listOutput.GetDisplayValue(i, j, _quickActionDefinition.ColumnOutputFormattings);
+                                    string displayValue = listOutput.GetDisplayValue(i, j, quickActionDefinition.ColumnOutputFormattings);
 
                                     if (string.IsNullOrWhiteSpace(displayValue))
                                         continue;
@@ -217,12 +209,12 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
                             {
                                 var value = objectOutput.Values[i];
 
-                                if (ShouldHideQuickActionOutput(value.Key))
+                                if (ShouldHideQuickActionOutput(quickActionDefinition, value.Key))
                                     continue;
 
                                 string columnTitle = string.Empty;
 
-                                if (_quickActionDefinition.ColumnOutputFormattings?.TryGetValue(value.Key, out var outputFormatting) ?? false)
+                                if (quickActionDefinition.ColumnOutputFormattings?.TryGetValue(value.Key, out var outputFormatting) ?? false)
                                     columnTitle = outputFormatting.Names.GetValue();
                                 else
                                     columnTitle = value.Key;
@@ -230,7 +222,7 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
                                 if (!string.IsNullOrEmpty(columnTitle))
                                     output += $"{columnTitle}: ";
 
-                                string displayValue = objectOutput.GetDisplayValue(i, _quickActionDefinition.ColumnOutputFormattings);
+                                string displayValue = objectOutput.GetDisplayValue(i, quickActionDefinition.ColumnOutputFormattings);
                                 output += !string.IsNullOrWhiteSpace(displayValue) ? displayValue : null;
 
                                 output += "\n";
@@ -248,7 +240,7 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
             return output;
         }
 
-        private string GetQuickActionAsciiValueComparisonString(List<QuickActionStatusMonitor.cQuickActionMeasureValue> measureValues)
+        private static string GetQuickActionAsciiValueComparisonString(List<QuickActionStatusMonitor.cQuickActionMeasureValue> measureValues)
         {
             string output = string.Empty;
 
@@ -260,6 +252,7 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
                 output += AsciiSeperator + cMultiLanguageSupport.GetItem("QuickAction.Copy.Measure");
 
                 cUtility.RawValueFormatter.SetDefaultCulture(new System.Globalization.CultureInfo(cFasdCockpitConfig.Instance.SelectedLanguage));
+                cUtility.RawValueFormatter.SetDefaultTimeZone(TimeZoneInfo.Local);
 
                 foreach (var measureValue in measureValues)
                 {
@@ -292,7 +285,7 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
 
         #region Html
 
-        private string GetQuickActionHtml(cQuickActionCopyData copyData)
+        private static string GetQuickActionHtml(cFasdQuickAction quickActionDefinition, cQuickActionCopyData copyData)
         {
             string output = string.Empty;
 
@@ -300,7 +293,7 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
             {
                 output += GetQuickActionHtmlDescription(copyData.Name, copyData.AffectedDeviceName, copyData.WasRunningOnAffectedDevice, copyData.ExecutionTime, copyData.QuickActionOutput?.ResultCode);
                 output += GetQuickActionHtmlError(copyData.QuickActionOutput?.ErrorDescription);
-                output += GetQuickActionHtmlOutput(copyData.QuickActionOutput);
+                output += GetQuickActionHtmlOutput(quickActionDefinition, copyData.QuickActionOutput);
                 output += GetQuickActionHtmlValueComparison(copyData.MeasureValues);
             }
             catch (Exception E)
@@ -311,7 +304,7 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
             return output;
         }
 
-        private string GetQuickActionHtmlDescription(string quickActionName, string deviceName, bool wasRunningOnAffectedDevice, DateTime executionTime, enumQuickActionSuccess? quickActionStatus)
+        private static string GetQuickActionHtmlDescription(string quickActionName, string deviceName, bool wasRunningOnAffectedDevice, DateTime executionTime, enumQuickActionSuccess? quickActionStatus)
         {
             string output = string.Empty;
             try
@@ -348,7 +341,7 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
             return errorMessage;
         }
 
-        private string GetQuickActionHtmlOutput(QuickActionStatusMonitor.cQuickActionOutput quickActionOutput)
+        private static string GetQuickActionHtmlOutput(cFasdQuickAction quickActionDefinition, QuickActionStatusMonitor.cQuickActionOutput quickActionOutput)
         {
             string output = string.Empty;
 
@@ -366,7 +359,7 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
                             if (singleOutput.Value is null)
                                 return output;
 
-                            var displayValue = singleOutput.GetDisplayValue(_quickActionDefinition?.ColumnOutputFormattings);
+                            var displayValue = singleOutput.GetDisplayValue(quickActionDefinition?.ColumnOutputFormattings);
                             output += "<p>" + cMultiLanguageSupport.GetItem("QuickAction.Copy.Output.Html") + " " + displayValue + "</p>";
                             break;
                         }
@@ -379,11 +372,11 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
 
                             foreach (var value in listOutput.Values[0])
                             {
-                                if (ShouldHideQuickActionOutput(value.Key))
+                                if (ShouldHideQuickActionOutput(quickActionDefinition, value.Key))
                                     continue;
 
                                 string headingValue = value.Key;
-                                if (_quickActionDefinition.ColumnOutputFormattings?.TryGetValue(value.Key, out var outputFormatting) ?? false)
+                                if (quickActionDefinition.ColumnOutputFormattings?.TryGetValue(value.Key, out var outputFormatting) ?? false)
                                     headingValue = outputFormatting.Names.GetValue();
 
                                 output += "<th align=\"left\">";
@@ -400,10 +393,10 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
                                 for (int j = 0; j < listOutput.Values[i].Count; j++)
                                 {
                                     string valueKey = listOutput.Values[0][j].Key;
-                                    if (ShouldHideQuickActionOutput(valueKey))
+                                    if (ShouldHideQuickActionOutput(quickActionDefinition, valueKey))
                                         continue;
 
-                                    string displayValue = listOutput.GetDisplayValue(i, j, _quickActionDefinition.ColumnOutputFormattings);
+                                    string displayValue = listOutput.GetDisplayValue(i, j, quickActionDefinition.ColumnOutputFormattings);
 
                                     if (string.IsNullOrWhiteSpace(displayValue))
                                         continue;
@@ -429,11 +422,11 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
                             {
                                 var value = objectOutput.Values[i];
 
-                                if (ShouldHideQuickActionOutput(value.Key))
+                                if (ShouldHideQuickActionOutput(quickActionDefinition, value.Key))
                                     continue;
 
                                 string headingValue = value.Key;
-                                if (_quickActionDefinition.ColumnOutputFormattings?.TryGetValue(value.Key, out var outputFormatting) ?? false)
+                                if (quickActionDefinition.ColumnOutputFormattings?.TryGetValue(value.Key, out var outputFormatting) ?? false)
                                     headingValue = outputFormatting.Names.GetValue();
 
                                 output += "<tr>";
@@ -442,7 +435,7 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
                                 output += "</td>";
 
                                 output += "<td>";
-                                string displayValue = objectOutput.GetDisplayValue(i, _quickActionDefinition.ColumnOutputFormattings);
+                                string displayValue = objectOutput.GetDisplayValue(i, quickActionDefinition.ColumnOutputFormattings);
                                 output += !string.IsNullOrWhiteSpace(displayValue) ? displayValue : null;
                                 output += "</td>";
 
@@ -462,7 +455,7 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
             return output;
         }
 
-        private string GetQuickActionHtmlValueComparison(List<QuickActionStatusMonitor.cQuickActionMeasureValue> measureValues)
+        private static string GetQuickActionHtmlValueComparison(List<QuickActionStatusMonitor.cQuickActionMeasureValue> measureValues)
         {
             string output = string.Empty;
 
@@ -474,6 +467,7 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
                 output += "<p>" + cMultiLanguageSupport.GetItem("QuickAction.Copy.Measure.Html") + "</p>";
 
                 cUtility.RawValueFormatter.SetDefaultCulture(new System.Globalization.CultureInfo(cFasdCockpitConfig.Instance.SelectedLanguage));
+                cUtility.RawValueFormatter.SetDefaultTimeZone(TimeZoneInfo.Local);
 
                 foreach (var measureValue in measureValues)
                 {

FasdDesktopUi/Basics/Services/ProtocollService/QuickTipStepProtocollEntry.cs

@@ -1,27 +1,30 @@
-using C4IT.FASD.Base;
+using C4IT.F4SD.SupportCaseProtocoll.Models;
+using C4IT.FASD.Base;
 using C4IT.MultiLanguage;
 
 namespace FasdDesktopUi.Basics.Services.ProtocollService
 {
-    internal class QuickTipStepProtocollEntry : IProtocollEntry
+    internal static class QuickTipStepProtocollEntryOutput
     {
-        private readonly cQuickTipElement _quickTipElementDefinition;
-        private readonly bool _wasSuccessfull;
-
-        public QuickTipStepProtocollEntry(cQuickTipElement quickTipElementDefinition, bool wasSuccessfull)
+        public static QuickTipStepProtocollEntry GetQuickTipStepProtocollEntry(cQuickTipElement quickTipElementDefinition, bool wasSuccessfull)
         {
-            _quickTipElementDefinition = quickTipElementDefinition;
-            _wasSuccessfull = wasSuccessfull;
+            string ascii = GetAsciiOutput(quickTipElementDefinition, wasSuccessfull);
+            string html = GetHtmlOutput(quickTipElementDefinition, wasSuccessfull);
+            return new QuickTipStepProtocollEntry(ascii, html)
+            {
+                Name = quickTipElementDefinition.Name,
+                WasSuccessfull = wasSuccessfull
+            };
         }
 
-        public string GetAscii()
+        private static string GetAsciiOutput(cQuickTipElement quickTipElementDefinition, bool wasSuccessfull)
         {
             string currentLanguage = cMultiLanguageSupport.CurrentLanguage;
             try
             {
                 cMultiLanguageSupport.CurrentLanguage = cF4SDCockpitXmlConfig.Instance.HealthCardConfig.ProtocollLanguage ?? currentLanguage;
-                string ascii = _wasSuccessfull ? cMultiLanguageSupport.GetItem("QuickTips.Copy.ManualStep.Successfull") : cMultiLanguageSupport.GetItem("QuickTips.Copy.ManualStep.Unsuccessfull");
-                return string.Format(ascii, _quickTipElementDefinition?.Names?.GetValue());
+                string ascii = wasSuccessfull ? cMultiLanguageSupport.GetItem("QuickTips.Copy.ManualStep.Successfull") : cMultiLanguageSupport.GetItem("QuickTips.Copy.ManualStep.Unsuccessfull");
+                return string.Format(ascii, quickTipElementDefinition?.Names?.GetValue());
             }
             finally
             {
@@ -29,7 +32,7 @@ namespace FasdDesktopUi.Basics.Services.ProtocollService
             }
         }
 
-        public string GetHtml()
-            => GetAscii();
+        private static string GetHtmlOutput(cQuickTipElement quickTipElementDefinition, bool wasSuccessfull)
+            => GetAsciiOutput(quickTipElementDefinition, wasSuccessfull);
     }
 }

FasdDesktopUi/Basics/Services/ProtocollService/TextualProtocollEntry.cs

@@ -1,18 +0,0 @@
-namespace FasdDesktopUi.Basics.Services.ProtocollService
-{
-    internal class TextualProtocollEntry : IProtocollEntry
-    {
-        private readonly string _asciiText;
-        private readonly string _htmlText;
-
-        public TextualProtocollEntry(string asciiText, string htmlText)
-        {
-            _asciiText = asciiText;
-            _htmlText = htmlText;
-        }
-
-        public string GetAscii() => _asciiText;
-
-        public string GetHtml() => _htmlText;
-    }
-}

FasdDesktopUi/Basics/Services/RelationService/RelationService.cs

@@ -4,10 +4,8 @@ using System;
 using System.Collections.Generic;
 using System.Linq;
 using System.Runtime.CompilerServices;
-using System.Text;
 using System.Threading;
 using System.Threading.Tasks;
-using System.Windows.Forms;
 using static C4IT.Logging.cLogManager;
 
 [assembly: InternalsVisibleTo("F4SD.Cockpit.Client.Test")]
@@ -29,7 +27,7 @@ namespace FasdDesktopUi.Basics.Services.RelationService
         {
             try
             {
-                _relations = new List<cF4sdApiSearchResultRelation>();
+                _relations = relatedTo?.Select(searchResult => new cF4sdApiSearchResultRelation(searchResult)).ToList() ?? new List<cF4sdApiSearchResultRelation>();
                 cF4sdStagedSearchResultRelationTaskId gatherRelationTask = await cFasdCockpitCommunicationBase.Instance.StartGatheringRelations(relatedTo, token);
 
                 _ = Task.Run(async () =>

FasdDesktopUi/Basics/Services/SupportCase/Controllers/SupportCaseController.cs

@@ -0,0 +1,255 @@
+using C4IT.FASD.Base;
+using C4IT.FASD.Cockpit.Communication;
+using FasdDesktopUi.Basics.CustomEvents;
+using FasdDesktopUi.Basics.Models;
+using FasdDesktopUi.Pages.DetailsPage.Models;
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using System.Threading.Tasks;
+using static C4IT.Logging.cLogManager;
+
+namespace FasdDesktopUi.Basics.Services.SupportCase.Controllers
+{
+    /// <summary>
+    /// Used to manage the <see cref="ISupportCase"/> for the UI via the <see cref="SupportCaseProcessor"/>"
+    /// </summary>
+    public class SupportCaseController
+    {
+        private SupportCaseProcessor _supportCaseProcessor;
+        private cF4sdApiSearchResultRelation _focusedRelation;
+        private readonly Dictionary<enumFasdInformationClass, cF4sdApiSearchResultRelation> _selectedRelations = new Dictionary<enumFasdInformationClass, cF4sdApiSearchResultRelation>();
+        private cHealthCard _selectedHealthcard = null;
+        private bool _hasDirectionConnection = false;
+        public cSupportCaseDataProvider SupportCaseDataProviderArtifact { get => _supportCaseProcessor?.SupportCaseDataProviderArtifact; }
+
+        internal void SetSupportCaseProcessor(SupportCaseProcessor supportCaseProcessor, IEnumerable<cF4sdIdentityEntry> preselectedIdentities)
+        {
+            IEnumerable<cF4sdApiSearchResultRelation> preselectedRelations = GetPreselectedRelations(supportCaseProcessor.GetCaseRelations(), preselectedIdentities);
+
+            ResetSelectedRelations(preselectedRelations);
+            _hasDirectionConnection = false;
+
+            if (_supportCaseProcessor != null)
+            {
+                _supportCaseProcessor.AvailableCaseRelationsAdded -= HandleAvailableCaseRelationsAdded;
+                _supportCaseProcessor.CaseDataChanged -= HandleCaseDataChanged;
+                _supportCaseProcessor.SupportCaseDataProviderArtifact.DirectConnectionHelper.DirectConnectionChanged -= HandleDirectConnectionChanged;
+            }
+
+            _supportCaseProcessor = supportCaseProcessor;
+
+            _supportCaseProcessor.AvailableCaseRelationsAdded += HandleAvailableCaseRelationsAdded;
+            _supportCaseProcessor.CaseDataChanged += HandleCaseDataChanged;
+            _supportCaseProcessor.SupportCaseDataProviderArtifact.DirectConnectionHelper.DirectConnectionChanged += HandleDirectConnectionChanged;
+        }
+
+        private IEnumerable<cF4sdApiSearchResultRelation> GetPreselectedRelations
+            (ILookup<enumFasdInformationClass, cF4sdApiSearchResultRelation> loadedRelations, IEnumerable<cF4sdIdentityEntry> preselectedIdentities)
+        {
+            List<cF4sdApiSearchResultRelation> preselectedRelations = new List<cF4sdApiSearchResultRelation>();
+
+            foreach (var relationType in loadedRelations)
+            {
+                foreach (var relation in relationType)
+                {
+                    if (relation.Identities.All(ri => preselectedIdentities.Any(i => i.Id == ri.Id)))
+                        preselectedRelations.Add(relation);
+                }
+            }
+
+            return preselectedRelations;
+        }
+
+        private void ResetSelectedRelations(IEnumerable<cF4sdApiSearchResultRelation> preselectedRelations)
+        {
+            try
+            {
+                _selectedRelations.Clear();
+
+                if (preselectedRelations is null)
+                    return;
+
+                foreach (var relation in preselectedRelations)
+                {
+                    _selectedRelations[cF4sdIdentityEntry.GetFromSearchResult(relation.Type)] = relation;
+                }
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+        }
+
+        private void HandleAvailableCaseRelationsAdded(object sender, RelationEventArgs e)
+            => AvailableCaseRelationsAdded?.Invoke(this, e);
+
+        private void HandleCaseDataChanged(object sender, SupportCaseDataEventArgs e)
+        {
+            CaseDataChanged?.Invoke(this, e);
+
+            _ = Task.Run(async () =>
+            {
+                await UpdateStatusOfSelectedRelations();
+
+                if (!_hasDirectionConnection)
+                    await SupportCaseDataProviderArtifact.DirectConnectionHelper.DirectConnectionStartAsync();
+            });
+        }
+
+        private void HandleDirectConnectionChanged(object sender, EventArgs e)
+        {
+            _hasDirectionConnection = SupportCaseDataProviderArtifact.DirectConnectionHelper.IsDirectConnectionActive;
+        }
+
+        /// <summary>
+        /// Updates the currently for a support case relevant and shown relation.
+        /// </summary>
+        /// <remarks>Raises <see cref="FocusedRelationsChanged"/></remarks>
+        internal void UpdateFocusedCaseRelation(cF4sdApiSearchResultRelation relation)
+        {
+            try
+            {
+                _selectedHealthcard = _supportCaseProcessor.GetHealthcardFor(relation);
+                HashSet<string> requiredTables = cHealthCard.GetRequiredTables(_selectedHealthcard);
+                _ = Task.Run(async () => await _supportCaseProcessor.LoadSupportCaseDataAsync(relation, requiredTables));
+
+                List<enumFasdInformationClass> requiredInformationClasses = relation.Identities
+                    .Where(i => i.Class != enumFasdInformationClass.User)
+                    .Select(i => i.Class)
+                    .ToList();
+
+                if (relation.Type == enumF4sdSearchResultClass.User)
+                    requiredInformationClasses = new List<enumFasdInformationClass>() { enumFasdInformationClass.User };
+
+                if (requiredInformationClasses.Count == 0)
+                    requiredInformationClasses.Add(enumFasdInformationClass.User);
+
+                SupportCaseDataProviderArtifact.HealthCardDataHelper.TrySetSelectedHealthcard(requiredInformationClasses);
+
+                _focusedRelation = relation;
+
+                if (!_selectedRelations.Values.Contains(relation))
+                    _hasDirectionConnection = false;
+
+                _selectedRelations[cF4sdIdentityEntry.GetFromSearchResult(relation.Type)] = relation;
+                _ = Task.Run(async () => await UpdateStatusOfSelectedRelations());
+
+                var focusedRelations = new cF4sdApiSearchResultRelation[1] { _focusedRelation };
+                FocusedRelationsChanged?.Invoke(this, new RelationEventArgs()
+                {
+                    Relations = focusedRelations.ToLookup(r => cF4sdIdentityEntry.GetFromSearchResult(r.Type), r => r)
+                });
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+        }
+
+        private async Task UpdateStatusOfSelectedRelations()
+        {
+            const string StatusString = "Status";
+
+            try
+            {
+                int? agentUserId = null;
+                int? agentDeviceId = null;
+
+                // todo these values should not be recieved from the NamedParameters, instead from the relation it self
+                if (SupportCaseDataProviderArtifact.NamedParameterEntries.TryGetValue("AgentUserId", out var userNamedParameter))
+                {
+                    var value = userNamedParameter.GetValue();
+                    if (!string.IsNullOrWhiteSpace(value))
+                        agentUserId = int.Parse(value);
+                }
+
+
+                // todo these values should not be recieved from the NamedParameters, instead from the relation it self
+                if (SupportCaseDataProviderArtifact.NamedParameterEntries.TryGetValue("AgentDeviceId", out var deviceNamedParameter))
+                {
+                    var value = deviceNamedParameter.GetValue();
+                    if (!string.IsNullOrWhiteSpace(value))
+                        agentDeviceId = int.Parse(deviceNamedParameter.GetValue());
+                }
+
+                foreach (var relationEntry in _selectedRelations)
+                {
+                    if (relationEntry.Value is null)
+                        continue;
+
+                    string statusValue = "Unknown";
+
+                    switch (relationEntry.Key)
+                    {
+                        case enumFasdInformationClass.Computer:
+                            if (!agentDeviceId.HasValue)
+                                continue;
+
+                            bool isDeviceOnline = await cFasdCockpitCommunicationBase.Instance.GetAgentOnlineStatus(agentDeviceId.Value);
+                            statusValue = isDeviceOnline ? "Online" : "Offline";
+                            break;
+                        case enumFasdInformationClass.User:
+                            if (!agentDeviceId.HasValue || !agentUserId.HasValue)
+                                continue;
+
+                            bool isUserOnline = await cFasdCockpitCommunicationBase.Instance.GetAgentOnlineStatus(agentDeviceId.Value, agentUserId.Value);
+                            statusValue = isUserOnline ? "Online" : "Offline";
+                            break;
+                        case enumFasdInformationClass.Ticket:
+                        case enumFasdInformationClass.VirtualSession:
+                        case enumFasdInformationClass.MobileDevice:
+                        default:
+                            continue;
+                    }
+
+                    if (relationEntry.Value.Infos is null)
+                        relationEntry.Value.Infos = new Dictionary<string, string>();
+
+                    relationEntry.Value.Infos[StatusString] = statusValue;
+                }
+
+                IEnumerable<cHeadingDataModel> newHeadingData = SupportCaseHeadingController.GetHeadingData(_selectedRelations);
+                HeadingDataChanged?.Invoke(this, new HeadingDataEventArgs(newHeadingData));
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+        }
+
+        public async Task RefreshDataForCurrentlyFocusedRelationAsync()
+        {
+            await _supportCaseProcessor.UpdateLatestCaseDataFor(_focusedRelation);
+        }
+
+        public List<List<cWidgetValueModel>> GetWidgetData()
+            => _supportCaseProcessor.GetWidgetData(_focusedRelation);
+
+        public cDetailsPageDataHistoryDataModel GetHistoryData()
+            => _supportCaseProcessor.GetHistoryData(_focusedRelation);
+
+        public List<cContainerCollectionData> GetContainerData()
+            => _supportCaseProcessor.GetContainerData(_focusedRelation);
+
+        public List<cMenuDataBase> GetMenuBarData()
+            => _supportCaseProcessor.GetMenuBarData(_focusedRelation);
+
+        /// <summary>
+        /// Raised when the currently for a support case relevant and shown relations have been updated.
+        /// </summary>
+        public event EventHandler<RelationEventArgs> FocusedRelationsChanged;
+
+        /// <summary>
+        /// Raised when newly available relations for a support case were added.
+        /// </summary>
+        public event EventHandler<RelationEventArgs> AvailableCaseRelationsAdded;
+
+        /// <summary>
+        /// Raised when the data set of a support case has changed.
+        /// </summary>
+        public event EventHandler<SupportCaseDataEventArgs> CaseDataChanged;
+
+        public event EventHandler<HeadingDataEventArgs> HeadingDataChanged;
+    }
+}

FasdDesktopUi/Basics/Services/SupportCase/Controllers/SupportCaseHeadingController.cs

@@ -0,0 +1,93 @@
+using C4IT.FASD.Base;
+using C4IT.MultiLanguage;
+using FasdDesktopUi.Basics.Models;
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using static C4IT.Logging.cLogManager;
+
+namespace FasdDesktopUi.Basics.Services.SupportCase.Controllers
+{
+    internal class SupportCaseHeadingController
+    {
+        internal static IEnumerable<cHeadingDataModel> GetHeadingData(Dictionary<enumFasdInformationClass, cF4sdApiSearchResultRelation> relations)
+        {
+            try
+            {
+                return Enum.GetValues(typeof(enumFasdInformationClass))
+                    .Cast<enumFasdInformationClass>()
+                    .Select(informationClass =>
+                    {
+                        if (relations.TryGetValue(informationClass, out var relation) && relation != null)
+                            return GetHeadingDataFor(relation);
+                        else
+                            return GetEmptyHeadingDataFor(informationClass);
+                    });
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+
+            return Enumerable.Empty<cHeadingDataModel>();
+        }
+
+        private static cHeadingDataModel GetEmptyHeadingDataFor(enumFasdInformationClass informationClass)
+        {
+            string headingText = string.Empty;
+
+            switch (informationClass)
+            {
+                case enumFasdInformationClass.Computer:
+                    headingText = cMultiLanguageSupport.GetItem("Header.Select.Computer");
+                    break;
+                case enumFasdInformationClass.Ticket:
+                    headingText = cMultiLanguageSupport.GetItem("Header.Select.Ticket");
+                    break;
+                case enumFasdInformationClass.VirtualSession:
+                    headingText = cMultiLanguageSupport.GetItem("Header.Select.VirtualSession");
+                    break;
+                case enumFasdInformationClass.MobileDevice:
+                    headingText = cMultiLanguageSupport.GetItem("Header.Select.MobileDevice");
+                    break;
+            }
+
+            return new cHeadingDataModel() { InformationClass = informationClass, HeadingText = headingText };
+        }
+
+        private static cHeadingDataModel GetHeadingDataFor(cF4sdApiSearchResultRelation relation)
+        {
+            const string StatusString = "Status";
+            bool isOnline = false;
+
+            string statusValue = "Unknown";
+            if (relation?.Infos?.TryGetValue(StatusString, out var statusValueFromDictionary) ?? false)
+                statusValue = statusValueFromDictionary;
+
+            switch (relation.Type)
+            {
+                case enumF4sdSearchResultClass.Computer:
+                case enumF4sdSearchResultClass.User:
+                    isOnline = string.Equals(statusValue, "Online", StringComparison.InvariantCultureIgnoreCase);
+                    break;
+                case enumF4sdSearchResultClass.Ticket:
+                    isOnline = !string.Equals(statusValue, nameof(enumTicketStatus.Closed));
+                    break;
+                case enumF4sdSearchResultClass.VirtualSession:
+                    isOnline = string.Equals(statusValue, nameof(enumCitrixSessionStatus.Active));
+                    break;
+                case enumF4sdSearchResultClass.MobileDevice:
+                    break;
+            }
+
+            return new cHeadingDataModel()
+            {
+                HeadingText = string.IsNullOrEmpty(relation.Name) ? relation.DisplayName : relation.Name,
+                InformationClass = cF4sdIdentityEntry.GetFromSearchResult(relation.Type),
+                IsOnline = isOnline,
+                Identities = relation.Identities,
+                Realtion = relation
+            };
+        }
+    }
+}

FasdDesktopUi/Basics/Services/SupportCase/ISupportCase.cs

@@ -1,8 +1,9 @@
 using C4IT.FASD.Base;
-using FasdDesktopUi.Basics.Services.RelationService;
+using FasdDesktopUi.Basics.CustomEvents;
 using System;
 using System.Collections.Generic;
 using System.Linq;
+using System.Threading.Tasks;
 
 namespace FasdDesktopUi.Basics.Services.SupportCase
 {
@@ -12,10 +13,13 @@ namespace FasdDesktopUi.Basics.Services.SupportCase
         void Initialize();
         void AddCaseRelations(ILookup<enumFasdInformationClass, cF4sdApiSearchResultRelation> relations);
         ILookup<enumFasdInformationClass, cF4sdApiSearchResultRelation> GetCaseRelations();
-        IEnumerable<cF4SDHealthCardRawData.cHealthCardTable> GetSupportCaseHealthcardData(object identities, object valueAddress);
-        void UpdateSupportCaseDataCache();
+        Task LoadSupportCaseDataAsync(cF4sdApiSearchResultRelation relation, IEnumerable<string> tablesToLoad);
+        IEnumerable<object> GetSupportCaseHealthcardData(cF4sdApiSearchResultRelation relation, cValueAddress valueAddress);
+        void UpdateSupportCaseDataCache(cF4sdApiSearchResultRelation relation, IEnumerable<cF4SDHealthCardRawData.cHealthCardTable> tables);
+        void InvalidateCaseDataCacheFor(cF4sdApiSearchResultRelation relation);
+        void InvalidateLatestCaseDataCacheFor(cF4sdApiSearchResultRelation relation, out ICollection<cF4SDHealthCardRawData.cHealthCardTable> invalidatedTables);
 
         event EventHandler<RelationEventArgs> CaseRelationsAdded;
-        event EventHandler<object> SupportCaseDataCacheHasChanged;
+        event EventHandler<SupportCaseDataEventArgs> SupportCaseDataCacheHasChanged;
     }
 }

FasdDesktopUi/Basics/Services/SupportCase/SupportCase.cs

@@ -1,10 +1,10 @@
 using C4IT.FASD.Base;
+using C4IT.FASD.Cockpit.Communication;
+using FasdDesktopUi.Basics.CustomEvents;
 using FasdDesktopUi.Basics.Services.RelationService;
 using System;
 using System.Collections.Generic;
 using System.Linq;
-using System.Reflection;
-using System.Text;
 using System.Threading.Tasks;
 using static C4IT.Logging.cLogManager;
 
@@ -13,7 +13,7 @@ namespace FasdDesktopUi.Basics.Services.SupportCase
     public class SupportCase : ISupportCase
     {
         private readonly Dictionary<enumFasdInformationClass, IList<cF4sdApiSearchResultRelation>> _caseRelations = new Dictionary<enumFasdInformationClass, IList<cF4sdApiSearchResultRelation>>();
-        //private readonly Lookup<IdentitySet, cF4SDHealthCardRawData.cHealthCardTable> _supportCaseDataCache;
+        private readonly Dictionary<string, Dictionary<cF4sdApiSearchResultRelation, cF4SDHealthCardRawData.cHealthCardTable>> _supportCaseDataCache = new Dictionary<string, Dictionary<cF4sdApiSearchResultRelation, cF4SDHealthCardRawData.cHealthCardTable>>();
 
         internal readonly Guid Id;
         private readonly IRelationService _relationService;
@@ -67,12 +67,12 @@ namespace FasdDesktopUi.Basics.Services.SupportCase
                 foreach (var relationType in relations)
                 {
                     if (_caseRelations.TryGetValue(relationType.Key, out var caseRelation))
-                        caseRelation = caseRelation.Union(relationType, new SearchResultRelationEqualityComparer()).ToList();
+                        caseRelation = caseRelation.Union(relationType).ToList();
                     else
                         _caseRelations.Add(relationType.Key, relationType.ToList());
 
                     if (SupportCaseDataProviderArtifact?.CaseRelations?.TryGetValue(relationType.Key, out var caseRelations) ?? false)
-                        caseRelations = caseRelations.Union(relationType, new SearchResultRelationEqualityComparer()).ToList();
+                        caseRelations = caseRelations.Union(relationType).ToList();
                     else
                         SupportCaseDataProviderArtifact?.CaseRelations?.Add(relationType.Key, relationType.ToList());
                 }
@@ -85,14 +85,158 @@ namespace FasdDesktopUi.Basics.Services.SupportCase
             }
         }
 
-        public void UpdateSupportCaseDataCache()
+        public async Task LoadSupportCaseDataAsync(cF4sdApiSearchResultRelation relation, IEnumerable<string> tablesToLoad)
         {
-            throw new NotImplementedException();
+            try
+            {
+                cF4SDHealthCardRawData rawData = null;
+
+                // todo this is only a temporary fix. Currently the tablesToLoad contain also detail tables
+                // and tables won't be loaded e.g. the QuickActionHistory
+                bool isDataComplete = tablesToLoad.Any(t =>
+                    _supportCaseDataCache.TryGetValue(t, out var cachedTables)
+                    && cachedTables.TryGetValue(relation, out var table)
+                    && !table.IsIncomplete && !table.Columns.Values.Any(c => c.IsIncomplete)
+                );
+
+                var rawDataRequest = new cF4sdHealthCardRawDataRequest()
+                {
+                    Identities = relation.Identities,
+                    Tables = tablesToLoad.ToList(),
+                    MaxAge = cF4SDCockpitXmlConfig.Instance?.HealthCardConfig?.SearchResultAge ?? 14
+                };
+
+                while (!isDataComplete)
+                {
+                    if (rawData is null)
+                    {
+                        rawData = await cFasdCockpitCommunicationBase.Instance.GetHealthCardData(rawDataRequest);
+                        await SupportCaseDataProviderArtifact.HealthCardDataHelper.LoadingHelper.SetHealthCardRawData(rawData, rawDataRequest.Identities);
+                    }
+                    else
+                    {
+                        rawData = await cFasdCockpitCommunicationBase.Instance.GetHealthCardData(rawData.Id);
+                        await SupportCaseDataProviderArtifact.HealthCardDataHelper.LoadingHelper.UpdateHealthcardRawData(rawData);
+                    }
+
+                    UpdateSupportCaseDataCache(relation, rawData?.Tables?.Values);
+
+                    isDataComplete = rawData?.Tables?
+                        .Where(table => table.Key.StartsWith("Computation_") == false)
+                        .All(table => !table.Value.IsIncomplete && !table.Value.Columns.Values.Any(c => c.IsIncomplete)) ?? false;
+                }
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
         }
 
-        public IEnumerable<cF4SDHealthCardRawData.cHealthCardTable> GetSupportCaseHealthcardData(object identities, object valueAddress)
+        public void UpdateSupportCaseDataCache(cF4sdApiSearchResultRelation relation, IEnumerable<cF4SDHealthCardRawData.cHealthCardTable> tables)
         {
-            throw new NotImplementedException();
+            try
+            {
+                if (tables is null)
+                    return;
+
+                List<cF4SDHealthCardRawData.cHealthCardTable> dataTables = tables?.ToList();
+
+                foreach (var table in dataTables)
+                {
+                    if (string.IsNullOrEmpty(table.Name))
+                        continue;
+
+                    if (!_supportCaseDataCache.ContainsKey(table.Name))
+                        _supportCaseDataCache.Add(table.Name, new Dictionary<cF4sdApiSearchResultRelation, cF4SDHealthCardRawData.cHealthCardTable>());
+
+                    if (!_supportCaseDataCache[table.Name].ContainsKey(relation))
+                        _supportCaseDataCache[table.Name][relation] = table;
+                    else
+                        MergeTable(_supportCaseDataCache[table.Name][relation], table);
+                }
+
+                SupportCaseDataCacheHasChanged?.Invoke(this, new SupportCaseDataEventArgs() { Relation = relation, DataTables = dataTables });
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+
+            void MergeTable(cF4SDHealthCardRawData.cHealthCardTable existingTable, cF4SDHealthCardRawData.cHealthCardTable newTable)
+            {
+                foreach (var newColumn in newTable.Columns)
+                {
+                    existingTable.Columns[newColumn.Key] = newColumn.Value;
+                }
+            }
+        }
+
+        public void InvalidateCaseDataCacheFor(cF4sdApiSearchResultRelation relation)
+        {
+            try
+            {
+                foreach (var tableCache in _supportCaseDataCache.Values)
+                {
+                    tableCache.Remove(relation);
+                }
+
+                // todo: invoke SupportCaseDataChache with empty tables
+                // SupportCaseDataCacheHasChanged?.Invoke(this, new SupportCaseDataEventArgs() { Relation = relation });
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+        }
+
+        public void InvalidateLatestCaseDataCacheFor(cF4sdApiSearchResultRelation relation, out ICollection<cF4SDHealthCardRawData.cHealthCardTable> invalidatedTables)
+        {
+            invalidatedTables = new HashSet<cF4SDHealthCardRawData.cHealthCardTable>();
+            try
+            {
+                foreach (var tableCache in _supportCaseDataCache.Values)
+                {
+                    if (!tableCache.TryGetValue(relation, out cF4SDHealthCardRawData.cHealthCardTable table))
+                        continue;
+
+                    table.IsIncomplete = true;
+
+                    foreach (var column in table.Columns.Values)
+                    {
+                        column.Values[0] = null;
+                        column.IsIncomplete = true;
+                    }
+
+                    invalidatedTables.Add(table);
+                }
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+        }
+
+        public IEnumerable<object> GetSupportCaseHealthcardData(cF4sdApiSearchResultRelation relation, cValueAddress valueAddress)
+        {
+            try
+            {
+                if (!_supportCaseDataCache.TryGetValue(valueAddress.ValueTable, out var tables))
+                    return null;
+
+                if (!tables.TryGetValue(relation, out var table))
+                    return null;
+
+                if (!table.Columns.TryGetValue(valueAddress.ValueColumn, out var column))
+                    return null;
+
+                return column.Values;
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+
+            return null;
         }
 
         private void HandleRelationsFound(object sender, StagedSearchResultRelationsEventArgs e)
@@ -107,19 +251,6 @@ namespace FasdDesktopUi.Basics.Services.SupportCase
             => AddCaseRelations(relations?.ToLookup(r => cF4sdIdentityEntry.GetFromSearchResult(r.Type), r => r));
 
         public event EventHandler<RelationEventArgs> CaseRelationsAdded;
-        public event EventHandler<object> SupportCaseDataCacheHasChanged; // Lookup for IdentitySet and tables which has been updated
-
-        private class SearchResultRelationEqualityComparer : IEqualityComparer<cF4sdApiSearchResultRelation>
-        {
-            public bool Equals(cF4sdApiSearchResultRelation x, cF4sdApiSearchResultRelation y)
-            {
-                return x.isEqual(y);
-            }
-
-            public int GetHashCode(cF4sdApiSearchResultRelation obj)
-            {
-                return obj.GetHashCode();
-            }
-        }
+        public event EventHandler<SupportCaseDataEventArgs> SupportCaseDataCacheHasChanged;
     }
 }

FasdDesktopUi/Basics/Services/SupportCase/SupportCaseFactory.cs

@@ -23,9 +23,6 @@ namespace FasdDesktopUi.Basics.Services.SupportCase
             if (primaryIdentity is null)
                 throw new InvalidEnumArgumentException($"{nameof(primaryIdentity)} must not be null.");
 
-            if (primaryIdentity.Class != enumFasdInformationClass.User)
-                throw new InvalidEnumArgumentException($"{nameof(primaryIdentity)} must be of class {nameof(enumFasdInformationClass.User)}.");
-
             if (_supportCases.TryGetValue(primaryIdentity.Id, out var supportCase))
             {
                 supportCase.Initialize();

FasdDesktopUi/Basics/Services/SupportCase/SupportCaseProcessor.cs

@@ -0,0 +1,274 @@
+using C4IT.FASD.Base;
+using C4IT.FASD.Cockpit.Communication;
+using C4IT.Logging;
+using FasdDesktopUi.Basics.CustomEvents;
+using FasdDesktopUi.Basics.Models;
+using FasdDesktopUi.Pages.DetailsPage.Models;
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using System.Threading.Tasks;
+using static C4IT.Logging.cLogManager;
+
+namespace FasdDesktopUi.Basics.Services.SupportCase
+{
+    /// <summary>
+    /// Used for processing raw data of a <see cref="ISupportCase"/> for the UI in a certain way.
+    /// </summary>
+    internal class SupportCaseProcessor
+    {
+        private ISupportCase _supportCase;
+        public cSupportCaseDataProvider SupportCaseDataProviderArtifact { get => _supportCase?.SupportCaseDataProviderArtifact; }
+
+        private readonly Dictionary<cF4sdApiSearchResultRelation, cDetailsPageData> _detailsPageDataCache = new Dictionary<cF4sdApiSearchResultRelation, cDetailsPageData>();
+
+        private readonly Dictionary<cF4sdApiSearchResultRelation, Dictionary<string, object>> _namedParameterCache = new Dictionary<cF4sdApiSearchResultRelation, Dictionary<string, object>>();
+
+        internal void SetSupportCase(ISupportCase supportCase)
+        {
+            if (_supportCase != null)
+            {
+                _supportCase.CaseRelationsAdded -= HandleSupportCaseRelationsAdded;
+                _supportCase.SupportCaseDataCacheHasChanged -= HandleSupportCaseDataCacheHasChanged;
+            }
+
+            _supportCase = supportCase;
+
+            _supportCase.CaseRelationsAdded += HandleSupportCaseRelationsAdded;
+            _supportCase.SupportCaseDataCacheHasChanged += HandleSupportCaseDataCacheHasChanged;
+        }
+
+        private void HandleSupportCaseRelationsAdded(object sender, RelationEventArgs e)
+            => AvailableCaseRelationsAdded?.Invoke(this, e);
+
+        private async void HandleSupportCaseDataCacheHasChanged(object sender, SupportCaseDataEventArgs e)
+        {
+            bool isArtifactShowingCorrectHealthCard
+                = SupportCaseDataProviderArtifact.HealthCardDataHelper.SelectedHealthCard == GetHealthcardFor(e.Relation);
+
+            if (!isArtifactShowingCorrectHealthCard)
+            {
+                // todo this can probably be removed, as soon as the last dependency of the SupportCaseDataProviderArtifact is gone.
+                // till then the detailspageData gets overriden with the detailspageData of the new relation.
+                // However, the removal shouldn't be much of a problem, due to the fact the Artifact also stores the raw data
+                _detailsPageDataCache.Remove(e.Relation);
+                return;
+            }
+
+            if (_detailsPageDataCache.TryGetValue(e.Relation, out var cachedData))
+            {
+                cDetailsPageData detailData = _supportCase.SupportCaseDataProviderArtifact.HealthCardDataHelper.DetailPage.GetDataWithoutHeading();
+                cachedData.WidgetData = detailData.WidgetData;
+                cachedData.DataHistoryList = detailData.DataHistoryList;
+                cachedData.MenuBarData = detailData.MenuBarData;
+                cachedData.DataContainerCollectionList = detailData.DataContainerCollectionList;
+            }
+            else
+            {
+                _detailsPageDataCache[e.Relation] = await _supportCase.SupportCaseDataProviderArtifact.HealthCardDataHelper.DetailPage.GetDataAsync();
+            }
+
+            UpdateNamedParameters(e.Relation, e.DataTables);
+            CaseDataChanged?.Invoke(this, e);
+        }
+
+        private void UpdateNamedParameters(cF4sdApiSearchResultRelation relation, IEnumerable<cF4SDHealthCardRawData.cHealthCardTable> dataTables)
+        {
+            try
+            {
+                if (!_namedParameterCache.ContainsKey(relation))
+                    _namedParameterCache.Add(relation, new Dictionary<string, object>());
+
+                var healthcard = GetHealthcardFor(relation);
+
+                foreach (var namedParameter in cHealthCardPrerequisites.GetNamedParameters(healthcard).Values)
+                {
+                    var table = dataTables.FirstOrDefault(t => t.Name == namedParameter.DatabaseInfo.ValueTable);
+
+                    if (table is null)
+                        continue;
+
+                    if (!table.Columns.TryGetValue(namedParameter.DatabaseInfo.ValueColumn, out var column))
+                        continue;
+
+                    string value = cUtility.RawValueFormatter.GetDisplayValue(column.Values.FirstOrDefault(), namedParameter.Display);
+                    _namedParameterCache[relation][namedParameter.ParameterName] = value;
+                }
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+        }
+
+        public async Task LoadSupportCaseDataAsync(cF4sdApiSearchResultRelation relation, IEnumerable<string> tablesToLoad)
+        {
+            _ = Task.Run(async () => await _supportCase.LoadSupportCaseDataAsync(relation, tablesToLoad.Where(t => !t.Contains("-details-"))));
+
+            if (!_detailsPageDataCache.TryGetValue(relation, out var detailsData))
+            {
+                detailsData = await _supportCase.SupportCaseDataProviderArtifact.HealthCardDataHelper.DetailPage.GetDataAsync();
+                _detailsPageDataCache.Add(relation, detailsData);
+            }
+
+            CaseDataChanged?.Invoke(this, new SupportCaseDataEventArgs());
+        }
+
+        public async Task UpdateLatestCaseDataFor(cF4sdApiSearchResultRelation relation)
+        {
+            try
+            {
+                int? agentUserId = relation.Identities.FirstOrDefault(i => i.Class == enumFasdInformationClass.User)?.agentId;
+                int? agentDeviceId = relation.Identities.FirstOrDefault(i => i.Class == enumFasdInformationClass.Computer)?.agentId;
+
+                await ActualizeDataAsync(agentUserId, agentDeviceId);
+                _supportCase.InvalidateLatestCaseDataCacheFor(relation, out var invalidatedTables);
+                _detailsPageDataCache.Remove(relation);
+                await _supportCase.LoadSupportCaseDataAsync(relation, invalidatedTables.Select(t => t.Name));
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+        }
+
+        private async Task<enumActualizeStatus> ActualizeDataAsync(int? agentUserId, int? agentDeviceId)
+        {
+            var status = enumActualizeStatus.unknown;
+
+            try
+            {
+                TimeSpan refreshDelay = TimeSpan.FromMilliseconds(500);
+                const int maxPollCount = 20;
+
+                if (!agentDeviceId.HasValue)
+                {
+                    LogEntry("Coudldn't acutalize data. There was no valid AgentDeviceId found.", LogLevels.Error);
+                    return status;
+                }
+
+                var taskId = await cFasdCockpitCommunicationBase.Instance.ActualizeAgentData(agentDeviceId.Value, agentUserId);
+
+                if (taskId == Guid.Empty)
+                    return enumActualizeStatus.failed;
+
+                enumFasdInformationClass informationClass = agentUserId != null ? enumFasdInformationClass.User : enumFasdInformationClass.Computer;
+                int pollCount = 0;
+
+                do
+                {
+                    status = await cFasdCockpitCommunicationBase.Instance.GetActualizeAgentDataStatus(taskId, informationClass);
+
+                    if (status == enumActualizeStatus.unknown)
+                    {
+                        pollCount++;
+                        if (pollCount >= maxPollCount)
+                            return status;
+
+                        await Task.Delay(refreshDelay);
+                    }
+                } while (status == enumActualizeStatus.unknown);
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+            }
+
+            return status;
+        }
+
+        internal ILookup<enumFasdInformationClass, cF4sdApiSearchResultRelation> GetCaseRelations()
+            => _supportCase.GetCaseRelations();
+
+        internal cHealthCard GetHealthcardFor(cF4sdApiSearchResultRelation relation)
+        {
+            var availableHealthCards = cF4SDCockpitXmlConfig.Instance?.HealthCardConfig?.HealthCards?.Values;
+
+            if (availableHealthCards is null || availableHealthCards.Count == 0)
+                return null;
+
+            return availableHealthCards
+                .FirstOrDefault(hc =>
+                    hc.InformationClasses.All(i => i == cF4sdIdentityEntry.GetFromSearchResult(relation.Type))
+                    && HasCockpitUserRequiredRoles(hc.RequiredRoles));
+        }
+
+        private static bool HasCockpitUserRequiredRoles(List<string> requiredRoles)
+        {
+            try
+            {
+                if (requiredRoles is null || requiredRoles.Count == 0)
+                    return true;
+
+                List<string> roles = null;
+                lock (cFasdCockpitCommunicationBase.CockpitUserInfoLock)
+                {
+                    roles = cFasdCockpitCommunicationBase.CockpitUserInfo?.Roles;
+                }
+                if (roles is null || roles.Count == 0)
+                    return false;
+
+                foreach (var requiredRole in requiredRoles)
+                {
+                    if (roles.Contains(requiredRole, StringComparer.InvariantCultureIgnoreCase))
+                        return true;
+                }
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+            }
+            return false;
+        }
+
+        public List<List<cWidgetValueModel>> GetWidgetData(cF4sdApiSearchResultRelation relation)
+        {
+            List<List<cWidgetValueModel>> widgetData = null;
+
+            if (_detailsPageDataCache.TryGetValue(relation, out var detailsData))
+                widgetData = detailsData?.WidgetData;
+
+            return widgetData ?? new List<List<cWidgetValueModel>>();
+        }
+
+        public cDetailsPageDataHistoryDataModel GetHistoryData(cF4sdApiSearchResultRelation relation)
+        {
+            cDetailsPageDataHistoryDataModel historyData = null;
+
+            if (_detailsPageDataCache.TryGetValue(relation, out var detailsData))
+                historyData = detailsData?.DataHistoryList;
+
+            return historyData ?? new cDetailsPageDataHistoryDataModel();
+        }
+
+        public List<cContainerCollectionData> GetContainerData(cF4sdApiSearchResultRelation relation)
+        {
+            List<cContainerCollectionData> containerData = null;
+
+            if (_detailsPageDataCache.TryGetValue(relation, out var detailsData))
+                containerData = detailsData?.DataContainerCollectionList;
+
+            return containerData ?? new List<cContainerCollectionData>();
+        }
+
+        public List<cMenuDataBase> GetMenuBarData(cF4sdApiSearchResultRelation relation)
+        {
+            List<cMenuDataBase> menuData = null;
+
+            if (_detailsPageDataCache.TryGetValue(relation, out var detailsData))
+                menuData = detailsData?.MenuBarData;
+
+            return menuData ?? new List<cMenuDataBase>();
+        }
+
+        /// <summary>
+        /// Raised when newly available relations for a support case were added.
+        /// </summary>
+        public event EventHandler<RelationEventArgs> AvailableCaseRelationsAdded;
+
+        /// <summary>
+        /// Raised when the data set of a support case has changed.
+        /// </summary>
+        public event EventHandler<SupportCaseDataEventArgs> CaseDataChanged;
+    }
+}

FasdDesktopUi/Basics/Services/SupportCase/SupportCaseProcessorFactory.cs

@@ -0,0 +1,18 @@
+using System;
+using System.Collections.Generic;
+
+namespace FasdDesktopUi.Basics.Services.SupportCase
+{
+    internal class SupportCaseProcessorFactory
+    {
+        private readonly static Dictionary<Guid, SupportCaseProcessor> _supportCaseProccesors = new Dictionary<Guid, SupportCaseProcessor>();
+
+        internal static SupportCaseProcessor Get(Guid id)
+        {
+            if (!_supportCaseProccesors.ContainsKey(id))
+                _supportCaseProccesors.Add(id, new SupportCaseProcessor());
+
+            return _supportCaseProccesors[id];
+        }
+    }
+}

FasdDesktopUi/Basics/Services/TicketOverviewUpdateService.cs

@@ -7,8 +7,9 @@ using System.Windows.Threading;
 
 using C4IT.FASD.Base;
 using C4IT.FASD.Cockpit.Communication;
-using FasdDesktopUi.Basics.Models;
-using FasdDesktopUi.Basics.Services.Models;
+using FasdDesktopUi;
+using FasdDesktopUi.Basics.Models;
+using FasdDesktopUi.Basics.Services.Models;
 #if isDemo
 using System.Net;
 using FasdCockpitCommunicationDemo;
@@ -19,11 +20,10 @@ namespace FasdDesktopUi.Basics.Services
 {
     public sealed class TicketOverviewUpdateService
     {
-        private static readonly TimeSpan RefreshInterval = TimeSpan.FromMinutes(5);
-        private static readonly string[] OverviewKeys = new[]
-        {
-            "TicketsNew",
-            "TicketsActive",
+        private static readonly string[] OverviewKeys = new[]
+        {
+            "TicketsNew",
+            "TicketsActive",
             "TicketsCritical",
             "TicketsNewInfo",
             "IncidentNew",
@@ -33,16 +33,22 @@ namespace FasdDesktopUi.Basics.Services
             "UnassignedTickets",
             "UnassignedTicketsCritical"
         };
-        private const string DemoTicketDetailsKey = "Demo.HasTicketDetails";
-        private readonly Dispatcher _dispatcher;
-        private readonly Dictionary<string, TileCounts> _currentCounts = new Dictionary<string, TileCounts>(StringComparer.OrdinalIgnoreCase);
-        private readonly Dictionary<(string Key, bool UseRoleScope), List<cF4sdApiSearchResultRelation>> _demoRelations = new Dictionary<(string, bool), List<cF4sdApiSearchResultRelation>>();
-        private DispatcherTimer _timer;
-        private bool _isFetching;
-        private bool _fetchRetryPending;
-        private bool _isDemo;
-        private bool _initialized;
-        private readonly Random _random = new Random();
+        private const string DemoTicketDetailsKey = "Demo.HasTicketDetails";
+        private readonly Dispatcher _dispatcher;
+        private readonly Dictionary<string, TileCounts> _currentCounts = new Dictionary<string, TileCounts>(StringComparer.OrdinalIgnoreCase);
+        private readonly Dictionary<(string Key, bool UseRoleScope), List<cF4sdApiSearchResultRelation>> _demoRelations = new Dictionary<(string, bool), List<cF4sdApiSearchResultRelation>>();
+        private readonly HashSet<TileScope> _pendingScopes = new HashSet<TileScope>();
+        private readonly HashSet<TileScope> _initializedScopes = new HashSet<TileScope>();
+        private readonly object _fetchLock = new object();
+        private readonly HashSet<TileScope> _retryScopes = new HashSet<TileScope>();
+        private DispatcherTimer _personalTimer;
+        private DispatcherTimer _roleTimer;
+        private Task _fetchWorker;
+        private bool _retryScheduled;
+        private bool _isDemo;
+        private bool _initialized;
+        private bool _isEnabled;
+        private readonly Random _random = new Random();
 #if isDemo
         private readonly List<DemoTicketRecord> _persistedDemoTickets = new List<DemoTicketRecord>();
         private readonly List<DemoTicketTemplate> _demoTemplates = new List<DemoTicketTemplate>();
@@ -67,138 +73,338 @@ namespace FasdDesktopUi.Basics.Services
 #endif
         }
 
-        static TicketOverviewUpdateService()
-        {
-#if isDemo
-            Instance = new TicketOverviewUpdateService();
-#endif
-        }
-
-        public static TicketOverviewUpdateService Instance { get; } = null;
+        static TicketOverviewUpdateService()
+        {
+            Instance = new TicketOverviewUpdateService();
+        }
+
+        public static TicketOverviewUpdateService Instance { get; }
 
         public event EventHandler<TicketOverviewCountsChangedEventArgs> OverviewCountsChanged;
 
-        public IReadOnlyDictionary<string, TileCounts> CurrentCounts => _currentCounts;
+        public IReadOnlyDictionary<string, TileCounts> CurrentCounts => _currentCounts;
+
+        public bool IsScopeInitialized(TileScope scope)
+        {
+            lock (_fetchLock)
+            {
+                return _initializedScopes.Contains(scope);
+            }
+        }
+
+        public bool AreAllScopesInitialized
+        {
+            get
+            {
+                lock (_fetchLock)
+                {
+                    return _initializedScopes.Contains(TileScope.Personal)
+                        && _initializedScopes.Contains(TileScope.Role);
+                }
+            }
+        }
 
-        public void Start()
-        {
-            if (_initialized)
-                return;
+        public void Start()
+        {
+            UpdateAvailability(true);
+        }
+
+        public void Stop()
+        {
+            UpdateAvailability(false);
+        }
+
+        public void UpdateAvailability(bool isEnabled)
+        {
+            if (isEnabled)
+            {
+                if (!_isEnabled)
+                {
+                    _isEnabled = true;
+                    StartInternal();
+                }
+                else
+                {
+                    RefreshTimerIntervals();
+                }
+            }
+            else
+            {
+                if (_isEnabled)
+                    StopInternal();
+
+                _isEnabled = false;
+            }
+        }
+
+        private void StartInternal()
+        {
+            if (_initialized)
+                return;
+
+            _initialized = true;
+#if isDemo
+            _isDemo = true;
+            LoadPersistedDemoTickets();
+#else
+            _isDemo = cFasdCockpitCommunicationBase.Instance?.IsDemo() == true;
+#endif
+
+            InitializeTimers();
+            _ = FetchAsync();
+        }
+
+        private void StopInternal()
+        {
+            if (!_initialized)
+                return;
+
+            _initialized = false;
+            lock (_fetchLock)
+            {
+                _pendingScopes.Clear();
+                _initializedScopes.Clear();
+            }
+
+            lock (_retryScopes)
+            {
+                _retryScheduled = false;
+                _retryScopes.Clear();
+            }
+
+            _dispatcher.InvokeAsync(() =>
+            {
+                _personalTimer?.Stop();
+                _roleTimer?.Stop();
+                _personalTimer = null;
+                _roleTimer = null;
+
+                foreach (var key in OverviewKeys)
+                {
+                    _currentCounts[key] = TileCounts.Empty;
+                }
+            });
+        }
+
+        private void InitializeTimers()
+        {
+            _personalTimer = CreateScopeTimer(TileScope.Personal);
+            _roleTimer = CreateScopeTimer(TileScope.Role);
+
+            _personalTimer?.Start();
+            _roleTimer?.Start();
+        }
+
+        private DispatcherTimer CreateScopeTimer(TileScope scope)
+        {
+            var interval = GetPollingInterval(scope);
+            var timer = new DispatcherTimer(interval, DispatcherPriority.Background, async (s, e) => await FetchAsync(scope).ConfigureAwait(false), _dispatcher)
+            {
+                IsEnabled = false
+            };
+            return timer;
+        }
+
+        private TimeSpan GetPollingInterval(TileScope scope)
+        {
+            var ticketConfig = cFasdCockpitConfig.Instance?.Global?.TicketConfiguration;
+            int minutes = scope == TileScope.Role
+                ? cF4sdTicketConfig.DefaultOverviewPollingRole
+                : cF4sdTicketConfig.DefaultOverviewPollingPersonal;
+
+            if (ticketConfig != null)
+            {
+                minutes = scope == TileScope.Role
+                    ? ticketConfig.OverviewPollingRole
+                    : ticketConfig.OverviewPollingPersonal;
+            }
+
+            if (minutes < 1)
+                minutes = 1;
+
+            return TimeSpan.FromMinutes(minutes);
+        }
 
-            _initialized = true;
-#if isDemo
-            _isDemo = true;
-            LoadPersistedDemoTickets();
-#else
-            _isDemo = cFasdCockpitCommunicationBase.Instance?.IsDemo() == true;
-#endif
-
-            if (!_isDemo)
-            {
-                _timer = new DispatcherTimer(RefreshInterval, DispatcherPriority.Background, async (s, e) => await FetchAsync().ConfigureAwait(false), _dispatcher);
-                _timer.Start();
-                _ = FetchAsync();
-            }
-            else
-            {
-                _ = FetchAsync();
-            }
-        }
-
-        public async Task FetchAsync()
-        {
-            if (_isFetching)
-                return;
-
-            var communication = cFasdCockpitCommunicationBase.Instance;
-            if (communication == null)
-            {
-                ScheduleFetchRetry();
-                return;
-            }
-
-            _isFetching = true;
-            try
-            {
-                _isDemo = communication?.IsDemo() == true;
-                if (_isDemo && _timer != null)
-                {
-                    _timer.Stop();
-                    _timer = null;
-                }
-                var counts = await Task.Run(() => RetrieveCountsAsync()).ConfigureAwait(false);
-                if (counts != null)
-                {
-                    await _dispatcher.InvokeAsync(() => ProcessCounts(counts));
-                }
-            }
-            finally
-            {
-                _isFetching = false;
-            }
-        }
-
-        private Dictionary<string, TileCounts> RetrieveCountsAsync()
-        {
-            var communication = cFasdCockpitCommunicationBase.Instance;
-            if (communication == null)
-                return null;
-
-            var result = new Dictionary<string, TileCounts>(StringComparer.OrdinalIgnoreCase);
-
-            foreach (var key in OverviewKeys)
-            {
-                var personalTask = communication.GetTicketOverviewRelations(key, useRoleScope: false, count: 0);
-                var roleTask = communication.GetTicketOverviewRelations(key, useRoleScope: true, count: 0);
-                Task.WaitAll(personalTask, roleTask);
-
-                int personalCount = personalTask.Result?.Count ?? 0;
-                int roleCount = roleTask.Result?.Count ?? 0;
-
-                if (_isDemo)
-                {
-                    personalCount += GetDemoRelationCount(key, useRoleScope: false);
-                    roleCount += GetDemoRelationCount(key, useRoleScope: true);
-                }
-
-                result[key] = new TileCounts(personalCount, roleCount);
-            }
-
-            return result;
-        }
-
-        private void ProcessCounts(Dictionary<string, TileCounts> newCounts)
-        {
-            var changes = new List<TileCountChange>();
-            bool hasPrevious = _currentCounts.Values.Any(tc => tc.Personal > 0 || tc.Role > 0);
-
-            foreach (var key in OverviewKeys)
-            {
-                var previous = _currentCounts[key];
-                var current = newCounts.TryGetValue(key, out var value) ? value : TileCounts.Empty;
-
-                if (previous.Personal != current.Personal)
-                {
-                    changes.Add(new TileCountChange(key, TileScope.Personal, previous.Personal, current.Personal));
-                }
-
-                if (previous.Role != current.Role)
-                {
-                    changes.Add(new TileCountChange(key, TileScope.Role, previous.Role, current.Role));
-                }
-
-                _currentCounts[key] = current;
-            }
-
-            if (!hasPrevious)
-                return;
-
-            if (changes.Count == 0)
-                return;
-
-            var args = new TicketOverviewCountsChangedEventArgs(changes, new Dictionary<string, TileCounts>(_currentCounts));
-            OverviewCountsChanged?.Invoke(this, args);
-        }
+        public Task FetchAsync()
+        {
+            if (!_isEnabled)
+                return Task.CompletedTask;
+
+            return QueueFetchAsync(new[] { TileScope.Personal, TileScope.Role });
+        }
+
+        public Task FetchAsync(TileScope scope)
+        {
+            if (!_isEnabled)
+                return Task.CompletedTask;
+
+            return QueueFetchAsync(new[] { scope });
+        }
+
+        private Task QueueFetchAsync(IEnumerable<TileScope> scopes)
+        {
+            if (!_isEnabled)
+                return Task.CompletedTask;
+
+            if (scopes == null)
+                return Task.CompletedTask;
+
+            lock (_fetchLock)
+            {
+                foreach (var scope in scopes)
+                {
+                    _pendingScopes.Add(scope);
+                }
+
+                if (_fetchWorker == null || _fetchWorker.IsCompleted)
+                {
+                    _fetchWorker = Task.Run(ProcessFetchQueueAsync);
+                }
+
+                return _fetchWorker;
+            }
+        }
+
+        private async Task ProcessFetchQueueAsync()
+        {
+            while (true)
+            {
+                TileScope scope;
+
+                lock (_fetchLock)
+                {
+                    if (_pendingScopes.Count == 0)
+                    {
+                        _fetchWorker = null;
+                        return;
+                    }
+
+                    scope = _pendingScopes.First();
+                    _pendingScopes.Remove(scope);
+                }
+
+                await FetchScopeAsync(scope).ConfigureAwait(false);
+            }
+        }
+
+        private async Task FetchScopeAsync(TileScope scope)
+        {
+            if (!_isEnabled)
+                return;
+
+            var communication = cFasdCockpitCommunicationBase.Instance;
+            if (communication == null)
+            {
+                ScheduleFetchRetry(scope);
+                return;
+            }
+
+            try
+            {
+                _isDemo = communication.IsDemo();
+
+                var rawCounts = await communication.GetTicketOverviewCounts(OverviewKeys, scope == TileScope.Role).ConfigureAwait(false);
+                var counts = new Dictionary<string, int>(StringComparer.OrdinalIgnoreCase);
+
+                if (rawCounts != null)
+                {
+                    foreach (var kvp in rawCounts)
+                    {
+                        if (string.IsNullOrWhiteSpace(kvp.Key))
+                            continue;
+
+                        counts[kvp.Key] = Math.Max(0, kvp.Value);
+                    }
+                }
+
+                if (_isDemo)
+                {
+                    foreach (var key in OverviewKeys)
+                    {
+                        var extras = GetDemoRelationCount(key, scope == TileScope.Role);
+                        if (counts.ContainsKey(key))
+                            counts[key] += extras;
+                        else
+                            counts[key] = extras;
+                    }
+                }
+
+                if (!_isEnabled)
+                    return;
+
+                await _dispatcher.InvokeAsync(() => ProcessScopeCounts(scope, counts));
+            }
+            catch (Exception ex)
+            {
+                System.Diagnostics.Debug.WriteLine($"[TicketOverview] Fetch {scope} failed: {ex}");
+                ScheduleFetchRetry(scope);
+            }
+        }
+
+        private void RefreshTimerIntervals()
+        {
+            _dispatcher.InvokeAsync(() =>
+            {
+                if (_personalTimer != null)
+                    _personalTimer.Interval = GetPollingInterval(TileScope.Personal);
+
+                if (_roleTimer != null)
+                    _roleTimer.Interval = GetPollingInterval(TileScope.Role);
+            });
+        }
+
+        private void ProcessScopeCounts(TileScope scope, IDictionary<string, int> newCounts)
+        {
+            if (newCounts == null)
+                return;
+
+            var hasInitializedScope = _initializedScopes.Contains(scope);
+            var changes = new List<TileCountChange>();
+
+            foreach (var key in OverviewKeys)
+            {
+                var previous = _currentCounts.TryGetValue(key, out var counts) ? counts : TileCounts.Empty;
+                var incoming = newCounts.TryGetValue(key, out var value) ? value : 0;
+
+                TileCounts updated;
+                int oldValue;
+
+                if (scope == TileScope.Role)
+                {
+                    updated = new TileCounts(previous.Personal, incoming);
+                    oldValue = previous.Role;
+                }
+                else
+                {
+                    updated = new TileCounts(incoming, previous.Role);
+                    oldValue = previous.Personal;
+                }
+
+                _currentCounts[key] = updated;
+
+                if (hasInitializedScope && oldValue != incoming)
+                {
+                    changes.Add(new TileCountChange(key, scope, oldValue, incoming));
+                }
+            }
+
+            if (!hasInitializedScope)
+            {
+                _initializedScopes.Add(scope);
+                var initArgs = new TicketOverviewCountsChangedEventArgs(
+                    Array.Empty<TileCountChange>(),
+                    new Dictionary<string, TileCounts>(_currentCounts, StringComparer.OrdinalIgnoreCase),
+                    scope);
+                OverviewCountsChanged?.Invoke(this, initArgs);
+                return;
+            }
+
+            if (changes.Count == 0)
+                return;
+
+            var args = new TicketOverviewCountsChangedEventArgs(changes, new Dictionary<string, TileCounts>(_currentCounts, StringComparer.OrdinalIgnoreCase));
+            OverviewCountsChanged?.Invoke(this, args);
+        }
 
         public void SimulateDemoTicket()
         {
@@ -318,9 +524,9 @@ namespace FasdDesktopUi.Basics.Services
             if (appliedChanges.Count == 0)
                 return;
 
-            var args = new TicketOverviewCountsChangedEventArgs(appliedChanges, new Dictionary<string, TileCounts>(_currentCounts));
-            OverviewCountsChanged?.Invoke(this, args);
-        }
+            var args = new TicketOverviewCountsChangedEventArgs(appliedChanges, new Dictionary<string, TileCounts>(_currentCounts));
+            OverviewCountsChanged?.Invoke(this, args);
+        }
 
         private void AddRelationForRecord(DemoTicketRecord record)
         {
@@ -577,24 +783,43 @@ namespace FasdDesktopUi.Basics.Services
             return 0;
         }
 
-        private void ScheduleFetchRetry()
-        {
-            if (_fetchRetryPending)
-                return;
-
-            _fetchRetryPending = true;
-            _ = _dispatcher.InvokeAsync(async () =>
-            {
-                try
-                {
-                    await Task.Delay(250).ConfigureAwait(false);
-                    await FetchAsync().ConfigureAwait(false);
-                }
-                finally
-                {
-                    _fetchRetryPending = false;
-                }
-            }, DispatcherPriority.Background);
-        }
+        private void ScheduleFetchRetry(TileScope scope)
+        {
+            if (!_isEnabled)
+                return;
+
+            lock (_retryScopes)
+            {
+                _retryScopes.Add(scope);
+                if (_retryScheduled)
+                    return;
+
+                _retryScheduled = true;
+            }
+
+            _ = _dispatcher.InvokeAsync(async () =>
+            {
+                try
+                {
+                    await Task.Delay(TimeSpan.FromSeconds(5)).ConfigureAwait(false);
+                    TileScope[] scopes;
+                    lock (_retryScopes)
+                    {
+                        scopes = _retryScopes.ToArray();
+                        _retryScopes.Clear();
+                        _retryScheduled = false;
+                    }
+
+                    foreach (var pendingScope in scopes)
+                    {
+                        await FetchAsync(pendingScope).ConfigureAwait(false);
+                    }
+                }
+                catch (Exception ex)
+                {
+                    System.Diagnostics.Debug.WriteLine($"[TicketOverview] Retry scheduling failed: {ex}");
+                }
+            }, DispatcherPriority.Background);
+        }
     }
-}
+}

FasdDesktopUi/Basics/SupportCaseDataProvider.cs

@@ -6,7 +6,8 @@ using System.Windows;
 using System.Windows.Documents;
 using System.Linq;
 using System.Windows.Input;
-using System.Diagnostics;
+using System.Diagnostics;
+using System.Windows.Threading;
 
 using C4IT.FASD.Base;
 using C4IT.Logging;
@@ -26,6 +27,8 @@ using Newtonsoft.Json;
 using FasdDesktopUi.Basics.Services.ProtocollService;
 using FasdDesktopUi.Basics.Services.SupportCase;
 using FasdDesktopUi.Basics.Services.RelationService;
+using FasdDesktopUi.Basics.Services.SupportCase.Controllers;
+using C4IT.F4SD.SupportCaseProtocoll.Models;
 
 
 namespace FasdDesktopUi.Basics
@@ -100,10 +103,10 @@ namespace FasdDesktopUi.Basics
             QuickActionProtocollHelper = new cQuickActionProtocollHelper(this);
         }
 
-        public static async Task<cSupportCaseDataProvider> GetDataProviderForAsync(List<cF4sdApiSearchResultRelation> storedRelations, cF4sdApiSearchResultRelation selectedRelation, IRelationService relationService)
-        {
-            try
-            {
+        public static async Task<cSupportCaseDataProvider> GetDataProviderForAsync(cF4sdApiSearchResultRelation selectedRelation, IRelationService relationService)
+        {
+            try
+            {
                 if (selectedRelation == null)
                 {
                     Debug.Assert(true, "The selected relation must not be null here!");
@@ -147,43 +150,68 @@ namespace FasdDesktopUi.Basics
                     cSupportCaseDataProvider.CurrentProvider = null;
                 }
 
-                if (!DataProviders.TryGetValue(MainIdentity.Id, out var _result))
-                {
-                    _result = new cSupportCaseDataProvider();
-                    DataProviders.Add(MainIdentity.Id, _result);
-                }
-
-                _result.NamedParameterEntries = new cNamedParameterList(_result);
-
-                _result.StartCase(MainIdentity.Id);
+                if (!DataProviders.TryGetValue(MainIdentity.Id, out var _result))
+                {
+                    _result = new cSupportCaseDataProvider();
+                    DataProviders.Add(MainIdentity.Id, _result);
+                }
+
+                await EnsureSupportCasePagesAsync();
+
+                _result.NamedParameterEntries = new cNamedParameterList(_result);
+
+                _result.StartCase(MainIdentity.Id);
 
                 var supportCase = SupportCaseFactory.Get(MainIdentity, relationService, _result);
-                cSupportCaseDataProvider.detailsPage.SetSupportCase(supportCase);
-                cSupportCaseDataProvider.slimPage.SetSupportCase(supportCase);
+                var supportCaseProcessor = SupportCaseProcessorFactory.Get(MainIdentity.Id);
+                var supportCaseController = new SupportCaseController();
+
+                supportCaseProcessor.SetSupportCase(supportCase);
+                supportCaseController.SetSupportCaseProcessor(supportCaseProcessor, Identities);
+
+                if (cSupportCaseDataProvider.detailsPage == null || cSupportCaseDataProvider.slimPage == null)
+                {
+                    LogEntry("Support case pages are not initialized; aborting case start.", LogLevels.Error);
+                    return null;
+                }
+
+                cSupportCaseDataProvider.detailsPage.SetSupportCaseController(supportCaseController);
+                cSupportCaseDataProvider.slimPage.SetSupportCaseController(supportCaseController);
 
                 var Status = await _result.SetViewDataAsync(requiredInformationClasses, Identities, true);
+
+                cF4sdApiSearchResultRelation relationToFocus = GetRelationToFocus(selectedRelation, relationService.GetLoadedRelations());
+                // relation to focus may not have all identities
+                supportCaseController.UpdateFocusedCaseRelation(relationToFocus);
                 if (!Status)
                     return null;
 
+                var selectedHealthCard = _result.HealthCardDataHelper?.SelectedHealthCard;
+                if (selectedHealthCard != null)
+                    _ = cHealthCard.GetRequiredTables(selectedHealthCard); // todo the healthcard is not selected at this point
+
+                if (detailsPage?.WidgetCollection != null)
+                    detailsPage.WidgetCollection.WidgetDataList = supportCaseController.GetWidgetData();
+                if (detailsPage?.DataHistoryCollectionUserControl != null)
+                    detailsPage.DataHistoryCollectionUserControl.HistoryDataList = supportCaseController.GetHistoryData();
+                if (detailsPage?.CustomizableSectionUc != null)
+                    detailsPage.CustomizableSectionUc.ContainerCollections = supportCaseController.GetContainerData();
+
                 CurrentProvider = _result;
 
-                // start the direct connection
-                if (_result.DirectConnectionHelper.IsDirectConnectionActive is false)
-                    _ = Task.Run(async () =>
-                    {
-                        try
-                        {
-                            await _result.DirectConnectionHelper.DirectConnectionStartAsync();
-                        }
-                        catch { }
-                    });
-
                 // start the slim or detaild page
-                bool shouldSkipSlimView = Identities.Any(identity => identity.Class is enumFasdInformationClass.Ticket) || cFasdCockpitConfig.Instance.Global.ShouldSkipSlimView;
-                if (shouldSkipSlimView)
-                    cSupportCaseDataProvider.detailsPage?.Show();
-                else
-                    cSupportCaseDataProvider.slimPage.Show();
+                bool shouldSkipSlimView = (Identities?.Any(identity => identity.Class is enumFasdInformationClass.Ticket) ?? false)
+                    || (cFasdCockpitConfig.Instance?.Global?.ShouldSkipSlimView ?? false);
+                if (shouldSkipSlimView)
+                {
+                    cSupportCaseDataProvider.detailsPage?.Show();
+                    cSupportCaseDataProvider.slimPage?.Hide();
+                }
+                else
+                {
+                    cSupportCaseDataProvider.slimPage?.Show();
+                    cSupportCaseDataProvider.detailsPage?.Hide();
+                }
 
                 return _result;
             }
@@ -194,11 +222,35 @@ namespace FasdDesktopUi.Basics
             return null;
         }
 
-        public void StartCase(Guid userId)
+        private static cF4sdApiSearchResultRelation GetRelationToFocus(cF4sdApiSearchResultRelation selectedRelation, IEnumerable<cF4sdApiSearchResultRelation> loadedRelations)
         {
-            var CM = MethodBase.GetCurrentMethod();
-            LogMethodBegin(CM);
             try
+            {
+                if (selectedRelation.Type != enumF4sdSearchResultClass.User)
+                    return selectedRelation;
+
+                cF4sdIdentityEntry alternativeIdentity = selectedRelation.Identities.FirstOrDefault(i => i.Class != enumFasdInformationClass.User);
+                cF4sdApiSearchResultRelation relationToFocus = loadedRelations.FirstOrDefault(r => r.id == alternativeIdentity?.Id && cF4sdIdentityEntry.GetFromSearchResult(r.Type) == alternativeIdentity.Class);
+
+                if (relationToFocus is null)
+                    return selectedRelation;
+
+                relationToFocus.Identities = selectedRelation.Identities;
+                return relationToFocus;
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+
+            return selectedRelation;
+        }
+
+        public void StartCase(Guid userId)
+        {
+            var CM = MethodBase.GetCurrentMethod();
+            LogMethodBegin(CM);
+            try
             {
                 lock (caseIdLockObject)
                 {
@@ -238,11 +290,28 @@ namespace FasdDesktopUi.Basics
             {
                 LogException(E);
             }
-            finally
-            {
-                LogMethodEnd(CM);
-            }
-        }
+            finally
+            {
+                LogMethodEnd(CM);
+            }
+        }
+
+        private static async Task EnsureSupportCasePagesAsync()
+        {
+            if (detailsPage != null && slimPage != null)
+                return;
+
+            if (Application.Current == null)
+                return;
+
+            await Application.Current.Dispatcher.InvokeAsync(() =>
+            {
+                if (slimPage == null)
+                    slimPage = new Pages.SlimPage.SlimPageView();
+                if (detailsPage == null)
+                    detailsPage = new Pages.DetailsPage.DetailsPageView();
+            }, DispatcherPriority.Normal);
+        }
 
         public async Task CloseCaseAsync()
         {
@@ -452,35 +521,12 @@ namespace FasdDesktopUi.Basics
                     }
                 }
 
-                var isOk = await HealthCardDataHelper.LoadingHelper.GetHealthCardRawDataAsync(new cF4sdHealthCardRawDataRequest()
-                {
-                    Identities = Identities,
-                    Tables = requiredTables.ToList(),
-                    MaxAge = cF4SDCockpitXmlConfig.Instance?.HealthCardConfig?.SearchResultAge ?? 14
-                });
 
                 if (isNewCase)
                     HealthCardDataHelper.LoadingHelper.LastDataRequest = DateTime.Now;
 
-                if (isOk == false)
-                {
-                    string identityString = "";
-
-                    foreach (var identity in Identities)
-                    {
-                        identityString += "\n" + identity.Id + " (Type: " + identity.Class + ")";
-                    }
-
-                    LogEntry($"Error trying to receive healthcard data for following identities: {identityString}", LogLevels.Error);
-                    CustomMessageBox.Show($"Error trying to receive healthcard data for following identities: {identityString}", "Data Error", enumHealthCardStateLevel.Error);
-                    return false;
-                }
-
                 var slimPageData = await HealthCardDataHelper.SlimCard.GetDataAsync();
-                var detailsPageData = await HealthCardDataHelper.DetailPage.GetDataAsync();
-
                 slimPage?.SetPropertyValues(slimPageData);
-                detailsPage?.SetPropertyValues(detailsPageData);
 
                 return true;
             }
@@ -545,11 +591,6 @@ namespace FasdDesktopUi.Basics
                         }
                         relationIdentity.CopyTo(existingIdentity);
                     }
-                    else
-                    {
-                        Identities.Add(relationIdentity.CreateCopy());
-                        ComputerAdded |= relationIdentity.Class == enumFasdInformationClass.Computer;
-                    }
 
                 }
 
@@ -561,16 +602,6 @@ namespace FasdDesktopUi.Basics
                 var searchResultInfoClass = cF4sdIdentityEntry.GetFromSearchResult(searchResultRelation.Type);
                 await SetViewDataAsync(new List<enumFasdInformationClass>() { searchResultInfoClass }, Identities, false);
 
-                if (ComputerAdded)
-                    _ = Task.Run(async () =>
-                    {
-                        try
-                        {
-                            await DirectConnectionHelper.DirectConnectionStartAsync();
-                        }
-                        catch { }
-                    });
-
             }
             catch (Exception E)
             {

FasdDesktopUi/Basics/UiActions/ChangeHealthCardAction.cs

@@ -1,24 +1,11 @@
 using System;
-using System.Collections.Generic;
-using System.Diagnostics;
-using System.Linq;
 using System.Reflection;
-using System.Security.Cryptography.X509Certificates;
-using System.Text;
 using System.Threading.Tasks;
 using System.Windows;
 using System.Windows.Input;
-
 using C4IT.FASD.Base;
-using C4IT.FASD.Cockpit.Communication;
-using C4IT.Logging;
-using C4IT.MultiLanguage;
-
-using FasdDesktopUi.Basics.Models;
-
-using FasdDesktopUi.Basics.UserControls;
+using FasdDesktopUi.Basics.Services.SupportCase.Controllers;
 using FasdDesktopUi.Pages.DetailsPage;
-using FasdDesktopUi.Pages.DetailsPage.UserControls;
 
 using static C4IT.Logging.cLogManager;
 
@@ -26,11 +13,14 @@ namespace FasdDesktopUi.Basics.UiActions
 {
     public class cChangeHealthCardAction : cUiActionBase
     {
+        private readonly SupportCaseController _supportCaseController;
+
         public cF4sdApiSearchResultRelation ResultRelation { get; private set; } = null;
 
-        public cChangeHealthCardAction(cF4sdApiSearchResultRelation resultRelation)
+        public cChangeHealthCardAction(cF4sdApiSearchResultRelation resultRelation, SupportCaseController supportCaseController)
         {
             ResultRelation = resultRelation;
+            _supportCaseController = supportCaseController;
         }
 
         public override async Task<bool> RunUiActionAsync(object sender, UIElement UiLocation, bool isDetailedLayout, cSupportCaseDataProvider dataProvider)
@@ -52,6 +42,8 @@ namespace FasdDesktopUi.Basics.UiActions
                 detailsPage.NavigationHeadingUc.ResetSelectors();
 
                 await dataProvider.ExchangeCaseIdentitiesAsync(ResultRelation);
+                _supportCaseController.UpdateFocusedCaseRelation(ResultRelation);
+                detailsPage.UpdateHealthcardSectionVisibilities();
 
                 return true;
             }

FasdDesktopUi/Basics/UiActions/ShowDetailedDataAction.cs

@@ -34,17 +34,17 @@ namespace FasdDesktopUi.Basics.UiActions
 
         private string Recommendation { get; set; }
 
-        private cHealthCardDetailsTable ValuedDetailsData = null;
+        private readonly cHealthCardDetailsTable _valuedDetailsData = null;
 
-        public cShowDetailedDataAction(cHealthCardStateBase StateDefinition, int DayIndex = 0, cHealthCardDetailsTable ValuedDetailsData = null)
+        public cShowDetailedDataAction(cHealthCardStateBase stateDefinition, int dayIndex = 0, cHealthCardDetailsTable valuedDetailsData = null)
         {
-            this.StateDefinition = StateDefinition;
-            this.DayIndex = DayIndex;
-            this.DetailsTitle = StateDefinition.Names.GetValue();
-            this.Recommendation = StateDefinition.Descriptions.GetValue();
-            if (this.Recommendation == String.Empty)
-                this.Recommendation = null;
-            this.ValuedDetailsData = ValuedDetailsData;
+            StateDefinition = stateDefinition;
+            DayIndex = dayIndex;
+            DetailsTitle = stateDefinition.Names.GetValue();
+            Recommendation = stateDefinition.Descriptions.GetValue();
+            if (Recommendation == string.Empty)
+                Recommendation = null;
+            _valuedDetailsData = valuedDetailsData;
         }
 
         public override async Task<bool> RunUiActionAsync(object sender, UIElement UiLocation, bool isDetailedLayout, cSupportCaseDataProvider dataProvider)
@@ -61,7 +61,7 @@ namespace FasdDesktopUi.Basics.UiActions
 
                 if (StateDefinition.Details is cHealthCardDetailsValued)
                 {
-                    if (ValuedDetailsData == null)
+                    if (_valuedDetailsData == null)
                         return false;
                 }
                 else
@@ -240,26 +240,37 @@ namespace FasdDesktopUi.Basics.UiActions
 
         private cDetailedDataModel GetValuedDataModel()
         {
-            if (!(StateDefinition.Details is cHealthCardDetailsValued _details) || ValuedDetailsData == null)
+            if (!(StateDefinition.Details is cHealthCardDetailsValued details) || _valuedDetailsData == null)
                 return null;
 
-            if (ValuedDetailsData.Columns.Count > 1)
+            var _colCount = details.Count;
+
+            if (_colCount == 0)
                 return null;
 
-            var _rowHeadings = _details.Select(v => v.Names.GetValue() as object).ToList();
+            var rowHeadings = details.Select(v => (object)v.Names.GetValue()).ToList();
             cDetailedDataModel output = new cDetailedDataModel()
             {
                 Heading = StateDefinition.Names.GetValue(),
                 FullDetailedData = new List<object>(),
-                HasColumnHeaders = _rowHeadings.Count > 1
+                HasColumnHeaders = _colCount > 1
             };
 
-            if (_rowHeadings.Count > 1)
-                output.FullDetailedData.Add(_rowHeadings);
+            if (rowHeadings.Count > 1)
+                output.FullDetailedData.Add(rowHeadings);
 
-            var _data = ValuedDetailsData.Values[0];
+            var _data = _valuedDetailsData.Values[0];
             foreach (var _row in _data)
-                output.FullDetailedData.Add(new List<object>() { _row[0] });
+            {
+                var _rowValues = new List<object>();
+                for (int i = 0; i < _colCount; i++)
+                {
+                    _rowValues.Add(_row[i]);
+                }
+                output.FullDetailedData.Add(_rowValues);
+            }
+
+            var _json = Newtonsoft.Json.JsonConvert.SerializeObject(output);
 
             return output;
         }
@@ -307,7 +318,7 @@ namespace FasdDesktopUi.Basics.UiActions
                     var valueProcessing = splitColumnName.Length > 1 ? splitColumnName[1] : null;
 
                     rawColumnIndexes.Add(rawColumnIndex);
-                    displayTypes.Add(cUtility.GetRawValueType(displayType));
+                    displayTypes.Add(displayType);
                     valueProcessings.Add(valueProcessing);
                 }
 
@@ -326,7 +337,8 @@ namespace FasdDesktopUi.Basics.UiActions
                             shouldHideRow = true;
                     }
 
-                    cUtility.RawValueFormatter.SetDefaultCulture(new System.Globalization.CultureInfo(cFasdCockpitConfig.Instance.SelectedLanguage));
+                    cUtility.RawValueFormatter.SetDefaultCulture(new CultureInfo(cFasdCockpitConfig.Instance.SelectedLanguage));
+                    cUtility.RawValueFormatter.SetDefaultTimeZone(TimeZoneInfo.Local);
 
                     foreach (var index in rawColumnIndexes)
                     {
@@ -366,6 +378,8 @@ namespace FasdDesktopUi.Basics.UiActions
                     output.FullDetailedData.Add(displayValuesOfRow);
                 }
 
+                var _json = Newtonsoft.Json.JsonConvert.SerializeObject(output);
+
                 return output;
             }
             catch (Exception E)

FasdDesktopUi/Basics/UiActions/UiDemoQuickAction.cs

@@ -5,6 +5,7 @@ using System.Text;
 using System.Threading;
 using System.Threading.Tasks;
 using C4IT.F4SD.DisplayFormatting;
+using C4IT.F4SD.SupportCaseProtocoll.Models;
 using C4IT.FASD.Base;
 using C4IT.Logging;
 using C4IT.MultiLanguage;
@@ -135,8 +136,10 @@ namespace FasdDesktopUi.Basics.UiActions
                 StatusMonitor.QuickActionOutputs.Add(_ref.Output);
                 quickActionOutput = QuickActionStatusMonitor.cQuickActionOutput.GetQuickActionOutput(_ref.Output, DataProvider);
 
-                cQuickActionCopyData copyData = QuickActionProtocollEntry.GetCopyData(quickActionDemo, DataProvider, true, quickActionOutput, StatusMonitor.MeasureValues);
-                F4SDProtocoll.Instance.Add(new QuickActionProtocollEntry(quickActionDemo, copyData));
+                cQuickActionCopyData copyData = QuickActionProtocollEntryOutput.GetCopyData(quickActionDemo, DataProvider, true, quickActionOutput, StatusMonitor.MeasureValues);
+                QuickActionProtocollEntry protocollEntry = QuickActionProtocollEntryOutput.GetQuickActionProtocollEntry(quickActionDemo, copyData);
+
+                F4SDProtocoll.Instance.Add(protocollEntry);
 
                 _msg = cMultiLanguageSupport.GetItem("QuickAction.Revision.Status.FinishedSuccessfull");
             }

FasdDesktopUi/Basics/UiActions/UiLocalQuickAction.cs

@@ -6,6 +6,7 @@ using System.Text;
 using System.Threading;
 using System.Threading.Tasks;
 using C4IT.F4SD.DisplayFormatting;
+using C4IT.F4SD.SupportCaseProtocoll.Models;
 using C4IT.FASD.Base;
 using C4IT.FASD.Cockpit.Communication;
 using C4IT.Logging;
@@ -154,9 +155,10 @@ namespace FasdDesktopUi.Basics.UiActions
                         cMultiLanguageSupport.CurrentLanguage = tempLang;
                     }
 
-                    cQuickActionCopyData copyData = QuickActionProtocollEntry.GetCopyData(LocalQuickAction, DataProvider, false, protocollOutput, StatusMonitor.MeasureValues);
-                    F4SDProtocoll.Instance.Add(new QuickActionProtocollEntry(LocalQuickAction, copyData));
+                    cQuickActionCopyData copyData = QuickActionProtocollEntryOutput.GetCopyData(LocalQuickAction, DataProvider, false, protocollOutput, StatusMonitor.MeasureValues);
+                    QuickActionProtocollEntry protocollEntry = QuickActionProtocollEntryOutput.GetQuickActionProtocollEntry(LocalQuickAction, copyData);
 
+                    F4SDProtocoll.Instance.Add(protocollEntry);
 
                     string quickActionStatus;
                     switch (ResultRevision.Status)
@@ -193,8 +195,10 @@ namespace FasdDesktopUi.Basics.UiActions
                         cMultiLanguageSupport.CurrentLanguage = tempLang;
                     }
 
-                    cQuickActionCopyData copyData = QuickActionProtocollEntry.GetCopyData(LocalQuickAction, DataProvider, false, protocollOutput, StatusMonitor.MeasureValues);
-                    F4SDProtocoll.Instance.Add(new QuickActionProtocollEntry(LocalQuickAction, copyData));
+                    cQuickActionCopyData copyData = QuickActionProtocollEntryOutput.GetCopyData(LocalQuickAction, DataProvider, false, protocollOutput, StatusMonitor.MeasureValues);
+                    QuickActionProtocollEntry protocollEntry = QuickActionProtocollEntryOutput.GetQuickActionProtocollEntry(LocalQuickAction, copyData);
+
+                    F4SDProtocoll.Instance.Add(protocollEntry);
 
                     output = new List<object>() { cMultiLanguageSupport.GetItem("QuickAction.Revision.Status.Canceled"), cUtility.RawValueFormatter.GetDisplayValue(DateTime.UtcNow, RawValueType.DATETIME) };
                 }

FasdDesktopUi/Basics/UiActions/UiLocalWebRequestQuickAction.cs

@@ -1,4 +1,5 @@
 using C4IT.F4SD.DisplayFormatting;
+using C4IT.F4SD.SupportCaseProtocoll.Models;
 using C4IT.FASD.Base;
 using C4IT.Logging;
 using C4IT.MultiLanguage;
@@ -124,8 +125,10 @@ namespace FasdDesktopUi.Basics.UiActions
                         cMultiLanguageSupport.CurrentLanguage = tempLang;
                     }
 
-                    cQuickActionCopyData copyData = QuickActionProtocollEntry.GetCopyData(LocalQuickAction, DataProvider, false, protocollOutput, StatusMonitor.MeasureValues);
-                    F4SDProtocoll.Instance.Add(new QuickActionProtocollEntry(LocalQuickAction, copyData));
+                    cQuickActionCopyData copyData = QuickActionProtocollEntryOutput.GetCopyData(LocalQuickAction, DataProvider, false, protocollOutput, StatusMonitor.MeasureValues);
+                    QuickActionProtocollEntry protocollEntry = QuickActionProtocollEntryOutput.GetQuickActionProtocollEntry(LocalQuickAction, copyData);
+
+                    F4SDProtocoll.Instance.Add(protocollEntry);
 
                     return new List<object>() { cMultiLanguageSupport.GetItem("QuickAction.Revision.Status.FinishedSuccessfull"), cUtility.RawValueFormatter.GetDisplayValue(DateTime.UtcNow, RawValueType.DATETIME) };
                 }
@@ -141,8 +144,10 @@ namespace FasdDesktopUi.Basics.UiActions
                         cMultiLanguageSupport.CurrentLanguage = cF4SDCockpitXmlConfig.Instance.HealthCardConfig.ProtocollLanguage;
 
                     protocollOutput = new cQuickActionOutputSingle(new cF4sdQuickActionRevision.cOutput() { ResultCode = enumQuickActionSuccess.error, ErrorDescription = cMultiLanguageSupport.GetItem("QuickAction.Copy.Output.Cancel") });
-                    cQuickActionCopyData copyData = QuickActionProtocollEntry.GetCopyData(LocalQuickAction, DataProvider, false, protocollOutput, StatusMonitor.MeasureValues);
-                    F4SDProtocoll.Instance.Add(new QuickActionProtocollEntry(LocalQuickAction, copyData));
+                    cQuickActionCopyData copyData = QuickActionProtocollEntryOutput.GetCopyData(LocalQuickAction, DataProvider, false, protocollOutput, StatusMonitor.MeasureValues);
+                    QuickActionProtocollEntry protocollEntry = QuickActionProtocollEntryOutput.GetQuickActionProtocollEntry(LocalQuickAction, copyData);
+
+                    F4SDProtocoll.Instance.Add(protocollEntry);
                     cMultiLanguageSupport.CurrentLanguage = tempLang;
 
                     return new List<object>() { cMultiLanguageSupport.GetItem("QuickAction.Revision.Status.Canceled"), cUtility.RawValueFormatter.GetDisplayValue(DateTime.UtcNow, RawValueType.DATETIME) };

FasdDesktopUi/Basics/UiActions/UiProcessSearchHistoryEntry.cs

@@ -58,7 +58,7 @@ namespace FasdDesktopUi.Basics.UiActions
                             }
                         }
                         HistoryEntry.isSeen = true;
-                        dataProvider = await cSupportCaseDataProvider.GetDataProviderForAsync(RelationEntry.Relations, RelationEntry.SelectedRelation, relationService);
+                        dataProvider = await cSupportCaseDataProvider.GetDataProviderForAsync(RelationEntry.SelectedRelation, relationService);
                         if (dataProvider is null)
                         {
                             Debug.Assert(true, "Could not start a data provider for the selected criterias.");

FasdDesktopUi/Basics/UiActions/UiProcessSearchRelationAction.cs

@@ -6,6 +6,7 @@ using System;
 using System.Collections.Generic;
 using System.Diagnostics;
 using System.Reflection;
+using System.Threading;
 using System.Threading.Tasks;
 using System.Windows;
 using static C4IT.Logging.cLogManager;
@@ -23,7 +24,7 @@ namespace FasdDesktopUi.Basics.UiActions
 
         public cUiProcessSearchRelationAction(cSearchHistorySearchResultEntry searchHistoryEntry, cF4sdApiSearchResultRelation selectedRelation, IRelationService relationService, ISearchUiProvider searchUiProvider)
         {
-            Name = $"{searchHistoryEntry.HeaderText} → {selectedRelation.DisplayName}";
+            Name = !string.IsNullOrWhiteSpace(selectedRelation.DisplayName) ? $"{searchHistoryEntry.HeaderText} → {selectedRelation.DisplayName}" : searchHistoryEntry.HeaderText;
             _selectedSearchResult = searchHistoryEntry.SelectedSearchResult;
             _relations = searchHistoryEntry.Relations;
             _selectedRelation = selectedRelation;
@@ -32,7 +33,7 @@ namespace FasdDesktopUi.Basics.UiActions
             _searchHistoryEntry = searchHistoryEntry;
         }
 
-        public cUiProcessSearchRelationAction(string name, List<cFasdApiSearchResultEntry> selectedSearchResult, List<cF4sdApiSearchResultRelation> relations, cF4sdApiSearchResultRelation selectedRelation, ISearchUiProvider searchUiProvider, cSearchHistoryEntryBase searchHistoryEntry)
+        public cUiProcessSearchRelationAction(string name, List<cFasdApiSearchResultEntry> selectedSearchResult, List<cF4sdApiSearchResultRelation> relations, cF4sdApiSearchResultRelation selectedRelation, ISearchUiProvider searchUiProvider, cSearchHistoryEntryBase searchHistoryEntry, IRelationService relationService)
         {
             Name = name;
             _selectedSearchResult = selectedSearchResult;
@@ -40,6 +41,7 @@ namespace FasdDesktopUi.Basics.UiActions
             _selectedRelation = selectedRelation;
             _searchUiProvider = searchUiProvider;
             _searchHistoryEntry = searchHistoryEntry;
+            _relationService = relationService;
         }
 
         public override async Task<bool> RunUiActionAsync(object sender, UIElement UiLocation, bool isDetailedLayout, cSupportCaseDataProvider dataProvider)
@@ -84,10 +86,15 @@ namespace FasdDesktopUi.Basics.UiActions
                         return false;
                 }
 
+
                 // set the new result menu properies for loading ....
                 _seachHistoryEntry.isSeen = true;
                 // get the new data provider for the support call informations (get it from the cache or create a new one)
-                dataProvider = await cSupportCaseDataProvider.GetDataProviderForAsync(_relations, _selectedRelation, _relationService);
+                dataProvider = await cSupportCaseDataProvider.GetDataProviderForAsync(_selectedRelation, _relationService);
+
+                bool shouldLoadRelationsForSelectedRelation = _selectedRelation.Type == enumF4sdSearchResultClass.User;
+                if (shouldLoadRelationsForSelectedRelation)
+                    StartLoadingRelationsFor(_selectedRelation);
 
                 if (dataProvider is null)
                 {
@@ -106,5 +113,26 @@ namespace FasdDesktopUi.Basics.UiActions
 
             return false;
         }
+
+        private void StartLoadingRelationsFor(cF4sdApiSearchResultRelation selectedRelation)
+        {
+            try
+            {
+                var relationsToReload = new List<cFasdApiSearchResultEntry>() { new cFasdApiSearchResultEntry()
+                    {
+                        DisplayName = selectedRelation.DisplayName,
+                        id = selectedRelation.id,
+                        Infos = selectedRelation.Infos,
+                        Name = selectedRelation.Name,
+                        Status = selectedRelation.Status,
+                        Type = selectedRelation.Type
+                    } };
+                _ = Task.Run(async () => _relationService.LoadRelationsAsync(relationsToReload), CancellationToken.None);
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+        }
     }
 }

FasdDesktopUi/Basics/UiActions/UiProcessSearchResultAction.cs

@@ -24,6 +24,8 @@ namespace FasdDesktopUi.Basics.UiActions
         private readonly List<cF4sdApiSearchResultRelation> _loadedRelations = new List<cF4sdApiSearchResultRelation>();
         private readonly TaskCompletionSource<bool> _isSearchUnambigous = new TaskCompletionSource<bool>();
 
+        private IRelationService _relationService = null;
+
         public cF4sdApiSearchResultRelation PreSelectedSearchRelation { get; set; } = null;
 
         public cUiProcessSearchResultAction(string name, ISearchUiProvider searchUiProvider, List<cFasdApiSearchResultEntry> searchResults)
@@ -115,10 +117,10 @@ namespace FasdDesktopUi.Basics.UiActions
         private async Task<bool> ProcessSearchResultRelationAsync(string name, List<cF4sdApiSearchResultRelation> caseRelations, cF4sdApiSearchResultRelation selectedRelation)
         {
             var relationSearchResult = new cSearchHistorySearchResultEntry(_searchResults.FirstOrDefault().DisplayName, _searchResults.FirstOrDefault().DisplayName, _searchResults, caseRelations, _searchUiProvider);
-            string displayName = selectedRelation != null ? $"{name} → {selectedRelation.Name}" : name;
+            string displayName = !string.IsNullOrWhiteSpace(selectedRelation?.Name) ? $"{name} → {selectedRelation.Name}" : name;
 
             cUiProcessSearchRelationAction action
-                = new cUiProcessSearchRelationAction(displayName, _searchResults, caseRelations, caseRelations.FirstOrDefault(), _searchUiProvider, relationSearchResult)
+                = new cUiProcessSearchRelationAction(displayName, _searchResults, caseRelations, selectedRelation, _searchUiProvider, relationSearchResult, _relationService)
                 {
                     DisplayType = enumActionDisplayType.enabled,
                 };
@@ -155,6 +157,7 @@ namespace FasdDesktopUi.Basics.UiActions
             try
             {
                 _loadedRelations.AddRange(e.StagedResultRelations.Relations);
+                _relationService = e.RelationService;
 
                 if (!e.StagedResultRelations.IsComplete)
                     return;

FasdDesktopUi/Basics/UiActions/UiQuickAction.cs

@@ -45,6 +45,7 @@ namespace FasdDesktopUi.Basics.UiActions
                     return;
 
                 cUtility.RawValueFormatter.SetDefaultCulture(new System.Globalization.CultureInfo(cFasdCockpitConfig.Instance.SelectedLanguage));
+                cUtility.RawValueFormatter.SetDefaultTimeZone(TimeZoneInfo.Local);
 
                 shouldRunImmidiate = QuickActionConfig.RunImmediate;
                 Description = QuickActionConfig.Descriptions?.GetValue(Default: null);

FasdDesktopUi/Basics/UiActions/UiQuickTipAction.cs

@@ -27,12 +27,12 @@ namespace FasdDesktopUi.Basics.UiActions
             _quickTip = quickTip;
         }
 
-        public override Task<bool> RunUiActionAsync(object sender, UIElement UiLocation, bool isDetailedLayout, cSupportCaseDataProvider dataProvider)
+        public override async Task<bool> RunUiActionAsync(object sender, UIElement UiLocation, bool isDetailedLayout, cSupportCaseDataProvider dataProvider)
         {
             try
             {
                 if (!(UiLocation is QuickTipStatusMonitor quickTipStatusMonitor))
-                    return Task.FromResult(false);
+                    return false;
 
                 DataProvider = dataProvider;
 
@@ -49,13 +49,13 @@ namespace FasdDesktopUi.Basics.UiActions
 
                 quickTipStatusMonitor.Visibility = Visibility.Visible;
 
-                return Task.FromResult(true);
+                return true;
             }
             catch (Exception E)
             {
                 LogException(E);
             }
-            return Task.FromResult(false);
+            return false;
         }
 
         private void CreateElementData()

FasdDesktopUi/Basics/UiActions/UiRemoteQuickAction.cs

@@ -1,4 +1,5 @@
 using C4IT.F4SD.DisplayFormatting;
+using C4IT.F4SD.SupportCaseProtocoll.Models;
 using C4IT.FASD.Base;
 using C4IT.FASD.Cockpit.Communication;
 using C4IT.Logging;
@@ -137,9 +138,10 @@ namespace FasdDesktopUi.Basics.UiActions
                     cQuickActionStatusMonitorModel.cQuickActionStep.SetQuickActionStepStatuses(StatusMonitor.QuickActionData.ActionSteps, RemoteQuickAction.Name, enumActionStepType.running, status);
                     cQuickActionStatusMonitorModel.cQuickActionStep.SetQuickActionStepStatuses(StatusMonitor.QuickActionData.ActionSteps, RemoteQuickAction.Name, enumActionStepType.main, status);
 
-                    cQuickActionCopyData copyData = QuickActionProtocollEntry.GetCopyData(RemoteQuickAction, DataProvider, true, protocollOutput, StatusMonitor.MeasureValues);
-                    F4SDProtocoll.Instance.Add(new QuickActionProtocollEntry(RemoteQuickAction, copyData));
+                    cQuickActionCopyData copyData = QuickActionProtocollEntryOutput.GetCopyData(RemoteQuickAction, DataProvider, true, protocollOutput, StatusMonitor.MeasureValues);
+                    QuickActionProtocollEntry protocollEntry = QuickActionProtocollEntryOutput.GetQuickActionProtocollEntry(RemoteQuickAction, copyData);
 
+                    F4SDProtocoll.Instance.Add(protocollEntry);
                 }
                 else
                 {
@@ -155,8 +157,11 @@ namespace FasdDesktopUi.Basics.UiActions
                         cMultiLanguageSupport.CurrentLanguage = tempLang;
                     }
 
-                    cQuickActionCopyData copyData = QuickActionProtocollEntry.GetCopyData(RemoteQuickAction, DataProvider, true, protocollOutput, StatusMonitor.MeasureValues);
-                    F4SDProtocoll.Instance.Add(new QuickActionProtocollEntry(RemoteQuickAction, copyData));
+                    cQuickActionCopyData copyData = QuickActionProtocollEntryOutput.GetCopyData(RemoteQuickAction, DataProvider, true, protocollOutput, StatusMonitor.MeasureValues);
+                    QuickActionProtocollEntry protocollEntry = QuickActionProtocollEntryOutput.GetQuickActionProtocollEntry(RemoteQuickAction, copyData);
+
+
+                    F4SDProtocoll.Instance.Add(protocollEntry);
                     return new List<object>() { cMultiLanguageSupport.GetItem("QuickAction.Revision.Status.Canceled"), cUtility.RawValueFormatter.GetDisplayValue(DateTime.UtcNow, RawValueType.DATETIME) };
                 }
 
@@ -241,7 +246,7 @@ namespace FasdDesktopUi.Basics.UiActions
                     {
                         Id = measure.Id,
                         Names = measureDefinition.Names,
-                        Display = cUtility.GetRawValueType(measureDefinition.Display),
+                        Display = measureDefinition.Display,
                         Value = measure.Value,
                         PostValue = measure.PostValue
                     });

FasdDesktopUi/Basics/UiActions/UiServerQuickAction.cs

@@ -1,4 +1,5 @@
 using C4IT.F4SD.DisplayFormatting;
+using C4IT.F4SD.SupportCaseProtocoll.Models;
 using C4IT.FASD.Base;
 using C4IT.FASD.Cockpit.Communication;
 using C4IT.Logging;
@@ -170,8 +171,10 @@ namespace FasdDesktopUi.Basics.UiActions
                         cMultiLanguageSupport.CurrentLanguage = tempLang;
                     }
 
-                    cQuickActionCopyData copyData = QuickActionProtocollEntry.GetCopyData(ServerQuickAction, DataProvider, false, protocollOutput, StatusMonitor.MeasureValues);
-                    F4SDProtocoll.Instance.Add(new QuickActionProtocollEntry(ServerQuickAction, copyData));
+                    cQuickActionCopyData copyData = QuickActionProtocollEntryOutput.GetCopyData(ServerQuickAction, DataProvider, false, protocollOutput, StatusMonitor.MeasureValues);
+                    QuickActionProtocollEntry protocollEntry = QuickActionProtocollEntryOutput.GetQuickActionProtocollEntry(ServerQuickAction, copyData);
+
+                    F4SDProtocoll.Instance.Add(protocollEntry);
 
                     string quickActionStatus;
                     switch (ResultRevision.Status)
@@ -208,8 +211,10 @@ namespace FasdDesktopUi.Basics.UiActions
                         cMultiLanguageSupport.CurrentLanguage = tempLang;
                     }
 
-                    cQuickActionCopyData copyData = QuickActionProtocollEntry.GetCopyData(ServerQuickAction, DataProvider, false, protocollOutput, StatusMonitor.MeasureValues);
-                    F4SDProtocoll.Instance.Add(new QuickActionProtocollEntry(ServerQuickAction, copyData));
+                    cQuickActionCopyData copyData = QuickActionProtocollEntryOutput.GetCopyData(ServerQuickAction, DataProvider, false, protocollOutput, StatusMonitor.MeasureValues);
+                    QuickActionProtocollEntry protocollEntry = QuickActionProtocollEntryOutput.GetQuickActionProtocollEntry(ServerQuickAction, copyData);
+
+                    F4SDProtocoll.Instance.Add(protocollEntry);
 
                     output = new List<object>() { cMultiLanguageSupport.GetItem("QuickAction.Revision.Status.Canceled"), cUtility.RawValueFormatter.GetDisplayValue(DateTime.UtcNow, RawValueType.DATETIME) };
                 }

FasdDesktopUi/Basics/UiActions/UiShowRawHealthcardValues.cs

@@ -0,0 +1,41 @@
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using System.Reflection;
+using System.Text;
+using System.Threading.Tasks;
+using System.Windows;
+
+using C4IT.Logging;
+
+using FasdDesktopUi.Pages.RawHealthCardValuesPage;
+
+using static C4IT.Logging.cLogManager;
+
+namespace FasdDesktopUi.Basics.UiActions
+{
+    public class UiShowRawHealthcardValues : cUiActionBase
+    {
+        public override async Task<bool> RunUiActionAsync(object sender, UIElement UiLocation, bool isDetailedLayout, cSupportCaseDataProvider dataProvider)
+		{
+			MethodBase CM = null; if (cLogManager.DefaultLogger.IsDebug) { CM = MethodBase.GetCurrentMethod(); LogMethodBegin(CM); }
+
+			try
+			{
+                var _rawValueWindow = new RawHealthCardValuesPage();
+                _rawValueWindow.Show();
+                return true;
+            }
+            catch (Exception E)
+			{
+				LogException(E);
+			}
+			finally
+			{
+				if (CM != null) LogMethodEnd(CM);
+			}
+			return false;
+        }
+
+	}
+}

FasdDesktopUi/Basics/UserControls/Badge.xaml

@@ -0,0 +1,27 @@
+<UserControl x:Class="FasdDesktopUi.Basics.UserControls.Badge"
+             xmlns="http://schemas.microsoft.com/winfx/2006/xaml/presentation"
+             xmlns:x="http://schemas.microsoft.com/winfx/2006/xaml"
+             xmlns:mc="http://schemas.openxmlformats.org/markup-compatibility/2006"
+             xmlns:d="http://schemas.microsoft.com/expression/blend/2008"
+             xmlns:local="clr-namespace:FasdDesktopUi.Basics.UserControls"
+             xmlns:ico="clr-namespace:FasdDesktopUi.Basics.UserControls.AdaptableIcon;assembly=F4SD-AdaptableIcon"
+             mc:Ignorable="d"
+             d:DesignHeight="20"
+             d:DesignWidth="40"
+             x:Name="BadgeControl">
+
+    <Border Background="{DynamicResource Color.F4SD}"
+            CornerRadius="5">
+
+        <StackPanel HorizontalAlignment="Center"
+                    VerticalAlignment="Center"
+                    Orientation="Horizontal"
+                    Margin="7.5 2.5">
+            <TextBlock FontSize="12"
+                       FontWeight="Bold"
+                       Foreground="White"
+                       Text="{Binding ElementName=BadgeControl, Path=Text}" />
+        </StackPanel>
+
+    </Border>
+</UserControl>

FasdDesktopUi/Basics/UserControls/Badge.xaml.cs

@@ -0,0 +1,27 @@
+using F4SD_AdaptableIcon;
+using FasdDesktopUi.Basics.Helper;
+using System;
+using System.Windows;
+using System.Windows.Controls;
+using static C4IT.Logging.cLogManager;
+
+namespace FasdDesktopUi.Basics.UserControls
+{
+    public partial class Badge : UserControl
+    {
+        public string Text
+        {
+            get { return (string)GetValue(TextProperty); }
+            set { SetValue(TextProperty, value); }
+        }
+
+        public static readonly DependencyProperty TextProperty =
+            DependencyProperty.Register(nameof(Text), typeof(string), typeof(Badge), new PropertyMetadata("Beta"));
+
+
+        public Badge()
+        {
+            InitializeComponent();
+        }
+    }
+}

FasdDesktopUi/Basics/UserControls/DataCanvas/DataCanvas.xaml

@@ -23,12 +23,6 @@
                             Visibility="{Binding ElementName=DataCanvasUc, Path=IsDetailedLayout, Converter={StaticResource BoolToVisibility}}"
                             IsCloseButtonVisible="{Binding ElementName=DataCanvasUc, Path=DataCanvasData, Converter={StaticResource IsCloseButtonVisible}, ConverterParameter={x:Static converter:enumDataCanvasTypes.detailedData} }" />
 
-        <local:DetailedChart x:Name="DetailedChartUc"
-                             HorizontalAlignment="Stretch"                             
-                             Width="385"
-                             Visibility="{Binding ElementName=DataCanvasUc, Path=IsDetailedLayout, Converter={StaticResource BoolToVisibility}}"
-                             IsCloseButtonVisible="{Binding ElementName=DataCanvasUc, Path=DataCanvasData, Converter={StaticResource IsCloseButtonVisible}, ConverterParameter={x:Static converter:enumDataCanvasTypes.detailedData} }" />
-
         <local:DynamicChart x:Name="DynamicChartUc" 
                             HorizontalAlignment="Stretch"                             
                             Width="385"

FasdDesktopUi/Basics/UserControls/DataCanvas/DataCanvas.xaml.cs

@@ -72,20 +72,16 @@ namespace FasdDesktopUi.Basics.UserControls
                 {
                     _me.DetailedDataUc.DetailedInformationData = _me.DataCanvasData.DetailedData;
                     _me.DetailedDataUc.CloseButtonClickedAction = _me.CloseDataCanvas;
-                    _me.DetailedChartUc.ChartData = null;
                     _me.DynamicChartUc.ChartData = null;
                 }
                 else if (_me.DataCanvasData.ChartData is null)
                 {
-                    _me.DetailedChartUc.ChartData = _me.DataCanvasData.DetailedChartData;
                     _me.DynamicChartUc.ChartData = null;
                     _me.DetailedDataUc.DetailedInformationData = null;
-                    _me.DetailedChartUc.CloseButtonClickedAction = _me.CloseDataCanvas;
                 }
                 else
                 {
                     _me.DynamicChartUc.ChartData = _me.DataCanvasData.ChartData;
-                    _me.DetailedChartUc.ChartData = null;
                     _me.DetailedDataUc.DetailedInformationData = null;
                     _me.DynamicChartUc.CloseButtonClickedAction = _me.CloseDataCanvas;
                 }
@@ -169,7 +165,6 @@ namespace FasdDesktopUi.Basics.UserControls
         public DataCanvas()
         {
             InitializeComponent();
-            DetailedChartUc.Visibility = Visibility.Visible;
         }
 
         public DataCanvas(bool drawInScrollViewer)
@@ -186,6 +181,11 @@ namespace FasdDesktopUi.Basics.UserControls
         }
 
         private async void HealthCardDataHelper_DataRefreshed(object sender, EventArgs e)
+        {
+            await UpdateDataAsync();
+        }
+
+        internal async Task UpdateDataAsync()
         {
             try
             {
@@ -215,7 +215,7 @@ namespace FasdDesktopUi.Basics.UserControls
                     tempDataCanvasData.DetailedData = detailedData;
                 else if (chartData is null)
                     tempDataCanvasData.DetailedChartData = detailedChartData;
-                else 
+                else
                     tempDataCanvasData.ChartData = chartData;
 
                 DataCanvasData = tempDataCanvasData;

FasdDesktopUi/Basics/UserControls/DataCanvas/DynamicChart.xaml.cs

@@ -555,21 +555,34 @@ namespace FasdDesktopUi.Basics.UserControls
             }
         }
 
-
         public void SetValuesLineGraph()
         {
             try
             {
+                double oneDayMs = TimeSpan.FromDays(1).TotalMilliseconds;
+                double chartStartMs = 0;
+                double chartEndMs = oneDayMs;
+
                 foreach (var data in GraphicDataProperty)
                 {
                     DateTime dataTime = data.Time;
                     double dataValue = data.Value;
                     int dataDuration = data.Duration;
 
-                    double time = dataTime.TimeOfDay.TotalMilliseconds;
+                    double startMs = dataTime.TimeOfDay.TotalMilliseconds;
+                    double endMs = startMs + dataDuration;
 
-                    double xLeft = xCoordinate.GetCoordinate(time);
-                    double xRight = xCoordinate.GetCoordinate(time + dataDuration);
+                    if (startMs >= chartEndMs || endMs <= chartStartMs)
+                        continue;
+
+                    if (startMs < chartStartMs)
+                        startMs = chartStartMs;
+
+                    if (endMs > chartEndMs)
+                        endMs = chartEndMs;
+
+                    double xLeft = xCoordinate.GetCoordinate(startMs);
+                    double xRight = xCoordinate.GetCoordinate(endMs);
 
                     double y = 0;
 
@@ -585,19 +598,19 @@ namespace FasdDesktopUi.Basics.UserControls
                     {
                         y = yCoordinate.GetCoordinate(dataValue);
                     }
-
-
+                     
+                    
                     Border border = new Border()
                     {
                         Height = 6.0,
-                        Width = xRight - xLeft,
+                        Width = xRight - xLeft,    
                         CornerRadius = new CornerRadius(4.0),
                         ToolTip = dataTime.ToShortTimeString() + " - " + dataTime.AddMilliseconds(dataDuration).ToShortTimeString() + " | " + dataValue,
                     };
                     if (border.Width < 6)
                     {
-                        border.Width = 6;
-                    }
+                        border.Width = 6;   
+                    }                                      
                     if (ChartData.IsThresholdActive == false)
                     {
                         border.Background = new SolidColorBrush(Color.FromRgb(0, 157, 221));
@@ -652,16 +665,30 @@ namespace FasdDesktopUi.Basics.UserControls
         {
             try
             {
+                double oneDayMs = TimeSpan.FromDays(1).TotalMilliseconds;
+                double chartStartMs = 0;
+                double chartEndMs = oneDayMs;
+
                 foreach (var data in GraphicDataProperty)
                 {
                     DateTime dataTime = data.Time;
                     double dataValue = data.Value;
                     int dataDuration = data.Duration;
 
-                    double time = dataTime.TimeOfDay.TotalMilliseconds;
+                    double startMs = dataTime.TimeOfDay.TotalMilliseconds;
+                    double endMs = startMs + dataDuration;
 
-                    double xLeft = xCoordinate.GetCoordinate(time);
-                    double xRight = xCoordinate.GetCoordinate(time + dataDuration);
+                    if (startMs >= chartEndMs || endMs <= chartStartMs)
+                        continue;
+
+                    if (startMs < chartStartMs)
+                        startMs = chartStartMs;
+
+                    if (endMs > chartEndMs)
+                        endMs = chartEndMs;
+
+                    double xLeft = xCoordinate.GetCoordinate(startMs);
+                    double xRight = xCoordinate.GetCoordinate(endMs);
 
                     double y = 0;
 

FasdDesktopUi/Basics/UserControls/DataCanvas/QuickActionStatusMonitor.xaml.cs

@@ -1,4 +1,5 @@
 using C4IT.F4SD.DisplayFormatting;
+using C4IT.F4SD.SupportCaseProtocoll.Models;
 using C4IT.FASD.Base;
 using C4IT.MultiLanguage;
 using F4SD_AdaptableIcon.Enums;
@@ -38,6 +39,7 @@ namespace FasdDesktopUi.Basics.UserControls
             public cQuickActionOutput(cF4sdQuickActionRevision.cOutput scriptOutput)
             {
                 _rawValueFormatter.SetDefaultCulture(new System.Globalization.CultureInfo(cFasdCockpitConfig.Instance.SelectedLanguage));
+                _rawValueFormatter.SetDefaultTimeZone(TimeZoneInfo.Local);
                 ErrorCode = scriptOutput.ErrorCode;
                 ErrorDescription = scriptOutput.ErrorDescription;
                 ResultCode = scriptOutput.ResultCode.GetValueOrDefault();
@@ -246,7 +248,7 @@ namespace FasdDesktopUi.Basics.UserControls
                             return veiledText;
 
                         if (outputFormatting.DisplayType != null)
-                            output = _rawValueFormatter.GetDisplayValue(Value, cUtility.GetRawValueType(outputFormatting.DisplayType.Value));
+                            output = _rawValueFormatter.GetDisplayValue(Value, outputFormatting.DisplayType.Value);
 
                         if (outputFormatting.Translation != null)
                         {
@@ -372,7 +374,7 @@ namespace FasdDesktopUi.Basics.UserControls
                             return veiledText;
 
                         if (outputFormatting.DisplayType != null)
-                            output = _rawValueFormatter.GetDisplayValue(selectedItem.Value, cUtility.GetRawValueType(outputFormatting.DisplayType.Value));
+                            output = _rawValueFormatter.GetDisplayValue(selectedItem.Value, outputFormatting.DisplayType.Value);
 
                         if (outputFormatting.Translation != null)
                         {
@@ -464,7 +466,7 @@ namespace FasdDesktopUi.Basics.UserControls
                             return veiledText;
 
                         if (outputFormatting.DisplayType != null)
-                            output = _rawValueFormatter.GetDisplayValue(Values[row][column].Value, cUtility.GetRawValueType(outputFormatting.DisplayType.Value));
+                            output = _rawValueFormatter.GetDisplayValue(Values[row][column].Value, outputFormatting.DisplayType.Value);
 
                         if (outputFormatting.Translation != null)
                         {
@@ -803,6 +805,7 @@ namespace FasdDesktopUi.Basics.UserControls
                     return;
 
                 _rawValueFormatter.SetDefaultCulture(new System.Globalization.CultureInfo(cFasdCockpitConfig.Instance.SelectedLanguage));
+                _rawValueFormatter.SetDefaultTimeZone(TimeZoneInfo.Local);
 
                 for (int i = 0; i < measureValues.Count; i++)
                 {

FasdDesktopUi/Basics/UserControls/QuickTip/QuickTipStatusMonitor.xaml

@@ -1,14 +1,17 @@
 <UserControl x:Class="FasdDesktopUi.Basics.UserControls.QuickTip.QuickTipStatusMonitor"
              xmlns="http://schemas.microsoft.com/winfx/2006/xaml/presentation"
              xmlns:x="http://schemas.microsoft.com/winfx/2006/xaml"
-             xmlns:mc="http://schemas.openxmlformats.org/markup-compatibility/2006" 
-             xmlns:d="http://schemas.microsoft.com/expression/blend/2008" 
+             xmlns:mc="http://schemas.openxmlformats.org/markup-compatibility/2006"
+             xmlns:d="http://schemas.microsoft.com/expression/blend/2008"
+             xmlns:uc="clr-namespace:FasdDesktopUi.Basics.UserControls"
              xmlns:local="clr-namespace:FasdDesktopUi.Basics.UserControls.QuickTip"
              xmlns:ico="clr-namespace:FasdDesktopUi.Basics.UserControls.AdaptableIcon;assembly=F4SD-AdaptableIcon"
+             xmlns:icod="clr-namespace:F4SD_AdaptableIcon;assembly=F4SD-AdaptableIcon"
              xmlns:gif="http://wpfanimatedgif.codeplex.com"
              xmlns:converter="clr-namespace:FasdDesktopUi.Basics.Converter"
-             mc:Ignorable="d" 
-             d:DesignHeight="450" d:DesignWidth="400"
+             mc:Ignorable="d"
+             d:DesignHeight="450"
+             d:DesignWidth="400"
              MinWidth="400"
              MinHeight="200"
              IsVisibleChanged="QuickTipStatusMonitorUc_IsVisibleChanged"
@@ -16,116 +19,122 @@
 
     <UserControl.Resources>
         <converter:LanguageDefinitionsConverter x:Key="LanguageConverter" />
-        <Style x:Key="BorderButtonWithText" TargetType="Border">
-            <Setter Property="CornerRadius" Value="5"/>
-            <Setter Property="Background" Value="{DynamicResource Color.AppBackground}"/>
-            <Setter Property="Height" Value="35"/>
-            <EventSetter Event="MouseEnter" Handler="ButtonBorder_MouseEnter"/>
-            <EventSetter Event="MouseLeave" Handler="ButtonBorder_MouseLeave"/>
+        <Style x:Key="BorderButtonWithText"
+               TargetType="Border">
+            <Setter Property="CornerRadius"
+                    Value="5" />
+            <Setter Property="Background"
+                    Value="{DynamicResource Color.AppBackground}" />
+            <Setter Property="Height"
+                    Value="35" />
+            <EventSetter Event="MouseEnter"
+                         Handler="ButtonBorder_MouseEnter" />
+            <EventSetter Event="MouseLeave"
+                         Handler="ButtonBorder_MouseLeave" />
             <Style.Triggers>
-                <Trigger Property="IsMouseOver" Value="True">
-                    <Setter Property="Background" Value="{DynamicResource BackgroundColor.Menu.MainCategory}"/>
+                <Trigger Property="IsMouseOver"
+                         Value="True">
+                    <Setter Property="Background"
+                            Value="{DynamicResource BackgroundColor.Menu.MainCategory}" />
                 </Trigger>
             </Style.Triggers>
         </Style>
 
     </UserControl.Resources>
 
-    <Border CornerRadius="10"
-            Padding="10"
-            Margin="0 0 0 10"
-            Background="{DynamicResource BackgroundColor.DetailsPage.DataHistory.ValueColumn}"
-            VerticalAlignment="Top">
+    <Grid>
+        <uc:Badge Panel.ZIndex="999"
+                  HorizontalAlignment="Right"
+                  VerticalAlignment="Top"
+                  Margin="10" />
 
-        <DockPanel>
-            <DockPanel LastChildFill="False" DockPanel.Dock="Top">
+        <Border CornerRadius="10"
+                Padding="10"
+                Margin="0 0 0 10"
+                Background="{DynamicResource BackgroundColor.DetailsPage.DataHistory.ValueColumn}"
+                VerticalAlignment="Top">
 
-                <ico:AdaptableIcon 
-                    x:Name="HeadingIcon"
-                    DockPanel.Dock="Left"
-                    Style="{DynamicResource Menu.MenuBar.PinnedIcon.Base}"
-                    VerticalAlignment="Center"
-                    Margin="7.5 0 0 0"
-                    BorderPadding="0"
-                    IconHeight="15"
-                    IconWidth="15"
-                    SelectedInternIcon="{Binding QuickTipIcon.Intern, ElementName=QuickTipStatusMonitorUc}"
-                    SelectedMaterialIcon="{Binding QuickTipIcon.Material, ElementName=QuickTipStatusMonitorUc}"/>
+            <DockPanel>
+                <DockPanel LastChildFill="False"
+                           DockPanel.Dock="Top">
 
-                <TextBlock 
-                    x:Name="HeadingText"
-                    Text="{Binding QuickTipName, ElementName=QuickTipStatusMonitorUc}"
-                    DockPanel.Dock="Left"
-                    Style="{DynamicResource DetailsPage.DataHistory.TitleColumn.OverviewTitle}"
-                    VerticalAlignment="Center"
-                    HorizontalAlignment="Left"
-                    Margin="10" />
+                    <ico:AdaptableIcon x:Name="HeadingIcon"
+                                       DockPanel.Dock="Left"
+                                       Style="{DynamicResource Menu.MenuBar.PinnedIcon.Base}"
+                                       VerticalAlignment="Center"
+                                       Margin="7.5 0 0 0"
+                                       BorderPadding="0"
+                                       IconHeight="15"
+                                       IconWidth="15"
+                                       SelectedInternIcon="{Binding QuickTipIcon.Intern, ElementName=QuickTipStatusMonitorUc}"
+                                       SelectedMaterialIcon="{Binding QuickTipIcon.Material, ElementName=QuickTipStatusMonitorUc}" />
+
+                    <TextBlock x:Name="HeadingText"
+                               Text="{Binding QuickTipName, ElementName=QuickTipStatusMonitorUc}"
+                               DockPanel.Dock="Left"
+                               Style="{DynamicResource DetailsPage.DataHistory.TitleColumn.OverviewTitle}"
+                               VerticalAlignment="Center"
+                               HorizontalAlignment="Left"
+                               Margin="10" />
+
+                </DockPanel>
+
+                <Grid Margin="0,5,0,0"
+                      DockPanel.Dock="Bottom">
+
+                    <Grid.ColumnDefinitions>
+                        <ColumnDefinition Width="*" />
+                        <ColumnDefinition Width="1.5*" />
+                        <ColumnDefinition Width="*" />
+                        <ColumnDefinition Width="1.5*" />
+                        <ColumnDefinition Width="*" />
+                    </Grid.ColumnDefinitions>
+
+                    <Border x:Name="CompleteButton"
+                            Grid.Column="1"
+                            Style="{DynamicResource BorderButtonWithText}"
+                            MouseLeftButtonUp="CompleteButton_Click"
+                            TouchDown="CompleteButton_Click">
+
+                        <TextBlock Text="{Binding Converter={StaticResource LanguageConverter}, ConverterParameter=QuickTips.Complete}"
+                                   Style="{DynamicResource DetailsPage.DataHistory.TitleColumn.OverviewTitle}"
+                                   VerticalAlignment="Center"
+                                   HorizontalAlignment="Center" />
+
+                    </Border>
+
+                    <Border x:Name="CancelButton"
+                            Grid.Column="3"
+                            Style="{DynamicResource BorderButtonWithText}"
+                            MouseLeftButtonUp="CancelButton_Click"
+                            TouchDown="CancelButton_Click">
+
+                        <TextBlock Text="{Binding Converter={StaticResource LanguageConverter}, ConverterParameter=QuickTips.Cancel}"
+                                   Style="{DynamicResource DetailsPage.DataHistory.TitleColumn.OverviewTitle}"
+                                   VerticalAlignment="Center"
+                                   HorizontalAlignment="Center" />
+
+                    </Border>
+
+                </Grid>
+
+                <TextBlock x:Name="StepCountTextBlock"
+                           TextAlignment="Center"
+                           Text="0 von 0 Schritten abgeschlossen"
+                           Foreground="{DynamicResource FontColor.DetailsPage.DataHistory.Value}"
+                           DockPanel.Dock="Bottom" />
+
+                <ScrollViewer x:Name="QuickTipElementViewer"
+                              VerticalScrollBarVisibility="Auto"
+                              DockPanel.Dock="Top">
+                    <StackPanel x:Name="QuickTipElementPanel">
+
+                    </StackPanel>
+
+                </ScrollViewer>
 
             </DockPanel>
 
-
-
-            <Grid Margin="0,5,0,0" DockPanel.Dock="Bottom">
-
-                <Grid.ColumnDefinitions>
-                    <ColumnDefinition Width="*"/>
-                    <ColumnDefinition Width="1.5*"/>
-                    <ColumnDefinition Width="*"/>
-                    <ColumnDefinition Width="1.5*"/>
-                    <ColumnDefinition Width="*"/>
-                </Grid.ColumnDefinitions>
-
-                <Border 
-                    x:Name="CompleteButton"
-                    Grid.Column="1"
-                    Style="{DynamicResource BorderButtonWithText}"
-                    MouseLeftButtonUp="CompleteButton_Click"
-                    TouchDown="CompleteButton_Click">
-
-                    <TextBlock
-                        Text="{Binding Converter={StaticResource LanguageConverter}, ConverterParameter=QuickTips.Complete}"
-                        Style="{DynamicResource DetailsPage.DataHistory.TitleColumn.OverviewTitle}"
-                        VerticalAlignment="Center"
-                        HorizontalAlignment="Center"/>
-
-                </Border>
-
-                <Border 
-                    x:Name="CancelButton"
-                    Grid.Column="3"
-                    Style="{DynamicResource BorderButtonWithText}"
-                    MouseLeftButtonUp="CancelButton_Click"
-                    TouchDown="CancelButton_Click">
-
-                    <TextBlock
-                        Text="{Binding Converter={StaticResource LanguageConverter}, ConverterParameter=QuickTips.Cancel}"
-                        Style="{DynamicResource DetailsPage.DataHistory.TitleColumn.OverviewTitle}"
-                        VerticalAlignment="Center"
-                        HorizontalAlignment="Center"/>
-
-                </Border>
-
-            </Grid>
-
-            <TextBlock 
-                x:Name="StepCountTextBlock"
-                TextAlignment="Center"
-                Text="0 von 0 Schritten abgeschlossen"
-                Foreground="{DynamicResource FontColor.DetailsPage.DataHistory.Value}"
-                DockPanel.Dock="Bottom"/>
-
-            <ScrollViewer 
-                x:Name="QuickTipElementViewer"
-                VerticalScrollBarVisibility="Auto"
-                DockPanel.Dock="Top">
-                <StackPanel
-                    x:Name="QuickTipElementPanel">
-
-                </StackPanel>
-
-            </ScrollViewer>
-
-        </DockPanel>
-
-    </Border>
+        </Border>
+    </Grid>
 </UserControl>

FasdDesktopUi/Basics/UserControls/QuickTip/QuickTipStatusMonitor.xaml.cs

@@ -1,4 +1,5 @@
-using C4IT.FASD.Base;
+using C4IT.F4SD.SupportCaseProtocoll.Models;
+using C4IT.FASD.Base;
 using C4IT.MultiLanguage;
 using F4SD_AdaptableIcon;
 using F4SD_AdaptableIcon.Enums;
@@ -254,7 +255,9 @@ namespace FasdDesktopUi.Basics.UserControls.QuickTip
                     return;
 
                 bool wasSuccessfull = step.SuccessState == enumQuickActionSuccess.finished || step.SuccessState == enumQuickActionSuccess.successfull;
-                F4SDProtocoll.Instance.Add(new QuickTipStepProtocollEntry(step.StepData.QuickTipElementDefinition, wasSuccessfull));
+                ProtocollEntryBase protocollEntry = QuickTipStepProtocollEntryOutput.GetQuickTipStepProtocollEntry(step.StepData.QuickTipElementDefinition, wasSuccessfull);
+
+                F4SDProtocoll.Instance.Add(protocollEntry);
             }
             catch (Exception ex)
             {

FasdDesktopUi/Basics/UserControls/SearchBar.xaml.cs

@@ -173,7 +173,7 @@ namespace FasdDesktopUi.Basics.UserControls
             }
             SearchTextBox.Text = search;
 
-            await ChangedSearchValue.Invoke(_result);
+            await ChangedSearchValue?.Invoke(_result);
 
         }
 

FasdDesktopUi/Basics/UserControls/Ticket/CloseCaseDialogWithTicket.xaml.cs

@@ -1911,7 +1911,7 @@ namespace FasdDesktopUi.Basics.UserControls
                     ResponsibleRole = selectedRole,
                     ResponsiblePerson = selectedPerson,
                     Comment = comment,
-                    QuickActionHistory = TransferQuickActionHistoryCheck.IsChecked ?? false ? F4SDProtocoll.Instance.GetOfType<QuickActionProtocollEntry>().Select(e => e.GetResult()).ToList() : null,
+                    SupportCaseProtocollEntries = TransferQuickActionHistoryCheck.IsChecked ?? false ? F4SDProtocoll.Instance.GetAll().ToList() : null,
                     workTimes = workingTimes,
                     StatusIdValue = statusIdValue,
                     CaseId = DataProvider.CaseId

FasdDesktopUi/Basics/UserControls/TicketOverview.xaml.cs

@@ -10,6 +10,7 @@ using System.Windows.Threading;
 
 using C4IT.FASD.Cockpit.Communication;
 using FasdDesktopUi.Basics.Models;
+using FasdDesktopUi.Basics.Services;
 using FasdDesktopUi.Basics.Services.Models;
 using FasdDesktopUi.Pages.SearchPage;
 namespace FasdDesktopUi.Basics.UserControls
@@ -217,36 +218,33 @@ namespace FasdDesktopUi.Basics.UserControls
 
         private async Task RefreshCountsAsync(bool useRoleTickets)
         {
-            var communication = cFasdCockpitCommunicationBase.Instance;
+            Dictionary<string, int> counts = null;
+            var service = TicketOverviewUpdateService.Instance;
 
-            var counts = CategorySetters.ToDictionary(item => item.Key, _ => 0);
-
-            if (communication != null)
+            if (service != null)
             {
-                var tasks = CategorySetters.ToDictionary(
-                    item => item.Key,
-                    item => communication.GetTicketOverviewRelations(item.Key, useRoleTickets, 0));
-
-                foreach (var kvp in tasks)
+                try
                 {
-                    try
-                    {
-                        var relations = await kvp.Value.ConfigureAwait(false);
-                        counts[kvp.Key] = relations?.Count ?? 0;
-                    }
-                    catch (Exception ex)
-                    {
-                        Debug.WriteLine($"[TicketOverview] Failed to load count for '{kvp.Key}': {ex}");
-                        counts[kvp.Key] = 0;
-                    }
+                    var scope = useRoleTickets ? TileScope.Role : TileScope.Personal;
+                    await service.FetchAsync(scope).ConfigureAwait(false);
+                    counts = service.GetCountsForScope(useRoleTickets);
+                }
+                catch (Exception ex)
+                {
+                    Debug.WriteLine($"[TicketOverview] Service refresh failed: {ex}");
+                    counts = null;
                 }
             }
 
+            if (counts == null || counts.Count == 0)
+                counts = await LoadCountsFallbackAsync(useRoleTickets).ConfigureAwait(false);
+
             await Dispatcher.InvokeAsync(() =>
             {
                 foreach (var (key, setter) in CategorySetters)
                 {
-                    setter(_viewModel, counts[key]);
+                    counts.TryGetValue(key, out var value);
+                    setter(_viewModel, value);
                 }
 
                 _viewModel.ResetSelection();
@@ -255,6 +253,34 @@ namespace FasdDesktopUi.Basics.UserControls
             }, DispatcherPriority.Background);
         }
 
+        private async Task<Dictionary<string, int>> LoadCountsFallbackAsync(bool useRoleTickets)
+        {
+            var counts = CategorySetters.ToDictionary(item => item.Key, _ => 0);
+            var communication = cFasdCockpitCommunicationBase.Instance;
+            if (communication == null)
+                return counts;
+
+            var tasks = CategorySetters.ToDictionary(
+                item => item.Key,
+                item => communication.GetTicketOverviewRelations(item.Key, useRoleTickets, 0));
+
+            foreach (var kvp in tasks)
+            {
+                try
+                {
+                    var relations = await kvp.Value.ConfigureAwait(false);
+                    counts[kvp.Key] = relations?.Count ?? 0;
+                }
+                catch (Exception ex)
+                {
+                    Debug.WriteLine($"[TicketOverview] Fallback load failed for '{kvp.Key}': {ex}");
+                    counts[kvp.Key] = 0;
+                }
+            }
+
+            return counts;
+        }
+
         public void UpdateCounts(IDictionary<string, int> counts, bool useRoleTickets)
         {
             if (counts == null)
@@ -272,6 +298,16 @@ namespace FasdDesktopUi.Basics.UserControls
             }, DispatcherPriority.Background);
         }
 
+        public void ClearHighlightsForScope(TileScope scope)
+        {
+            var highlightStates = scope == TileScope.Role ? _roleHighlightStates : _personalHighlightStates;
+            if (highlightStates.Count == 0)
+                return;
+
+            highlightStates.Clear();
+            UpdateHighlightState(scope == TileScope.Role);
+        }
+
         public void SetHighlights(IEnumerable<TileCountChange> changes, bool useRoleTickets)
         {
             if (changes != null)

FasdDesktopUi/Basics/cUtility.cs

@@ -26,55 +26,6 @@ namespace FasdDesktopUi.Basics
     {
         public static readonly IRawValueFormatter RawValueFormatter = new RawValueFormatter();
 
-        internal static RawValueType GetRawValueType(enumHealthCardDisplayTypes displayType)
-        {
-            switch (displayType)
-            {
-                case enumHealthCardDisplayTypes.STRING:
-                    return RawValueType.STRING;
-                case enumHealthCardDisplayTypes.INTEGER:
-                    return RawValueType.INTEGER;
-                case enumHealthCardDisplayTypes.PERCENT:
-                    return RawValueType.PERCENT;
-                case enumHealthCardDisplayTypes.PERCENT100:
-                    return RawValueType.PERCENT100;
-                case enumHealthCardDisplayTypes.PERCENT1000:
-                    return RawValueType.PERCENT1000;
-                case enumHealthCardDisplayTypes.TIME:
-                    return RawValueType.TIME;
-                case enumHealthCardDisplayTypes.DATE:
-                    return RawValueType.DATE;
-                case enumHealthCardDisplayTypes.DATE_CALC:
-                    return RawValueType.DATE_CALC;
-                case enumHealthCardDisplayTypes.DATETIME:
-                    return RawValueType.DATETIME;
-                case enumHealthCardDisplayTypes.DURATION_DAY:
-                    return RawValueType.DURATION_DAY;
-                case enumHealthCardDisplayTypes.DURATION_HOUR:
-                    return RawValueType.DURATION_HOUR;
-                case enumHealthCardDisplayTypes.DURATION_MINUTE:
-                    return RawValueType.DURATION_MINUTE;
-                case enumHealthCardDisplayTypes.DURATION_SECOND:
-                    return RawValueType.DURATION_SECOND;
-                case enumHealthCardDisplayTypes.DURATION_MILLI:
-                    return RawValueType.DURATION_MILLI;
-                case enumHealthCardDisplayTypes.DURATION_MICRO:
-                    return RawValueType.DURATION_MICRO;
-                case enumHealthCardDisplayTypes.DURATION_DAY_SINCE_NOW:
-                    return RawValueType.DURATION_DAY_SINCE_NOW;
-                case enumHealthCardDisplayTypes.BITS_PERSECOND:
-                    return RawValueType.BITS_PERSECOND;
-                case enumHealthCardDisplayTypes.BYTES:
-                    return RawValueType.BYTES;
-                case enumHealthCardDisplayTypes.HERTZ:
-                    return RawValueType.HERTZ;
-                case enumHealthCardDisplayTypes.MEGA_HERTZ:
-                    return RawValueType.MEGA_HERTZ;
-                default:
-                    return RawValueType.STRING;
-            }
-        }
-
         public static int SmoothedInt(int oldValue, int newValue)
         {
             if (oldValue < newValue)
@@ -410,24 +361,25 @@ namespace FasdDesktopUi.Basics
         {
             try
             {
-                FormattingOptions options = new FormattingOptions() { ReferenceDate = DateTime.UtcNow.AddDays(_v.ReferenceDays) };
-
+                FormattingOptions options = new FormattingOptions() { ReferenceDate = DateTime.UtcNow.AddDays(_v.ReferenceDays), TimeZone = TimeZoneInfo.Local };
                 RawValueFormatter.SetDefaultCulture(new System.Globalization.CultureInfo(cFasdCockpitConfig.Instance.SelectedLanguage));
-                var _strVal = RawValueFormatter.GetDisplayValue(_v.Value, GetRawValueType(_v.StateDefinition.DisplayType), options);
+                RawValueFormatter.SetDefaultTimeZone(TimeZoneInfo.Local);
+
+                var _strVal = RawValueFormatter.GetDisplayValue(_v.Value, _v.StateDefinition.DisplayType, options);
                 _t.rawValue.Text = _strVal;
 
                 if (_v.StateDefinition is cHealthCardStateLevel _sl)
                 {
-                    _strVal = RawValueFormatter.GetDisplayValue(_sl.Warning, GetRawValueType(_v.StateDefinition.DisplayType), options);
+                    _strVal = RawValueFormatter.GetDisplayValue(_sl.Warning, _v.StateDefinition.DisplayType, options);
                     _t.tresholdWarning.Text = _strVal;
-                    _strVal = RawValueFormatter.GetDisplayValue(_sl.Error, GetRawValueType(_v.StateDefinition.DisplayType), options);
+                    _strVal = RawValueFormatter.GetDisplayValue(_sl.Error, _v.StateDefinition.DisplayType, options);
                     _t.tresholdError.Text = _strVal;
                 }
                 else if (_v.StateDefinition is cHealthCardStateVersion _sv)
                 {
-                    _strVal = RawValueFormatter.GetDisplayValue(_sv.Warning, GetRawValueType(_v.StateDefinition.DisplayType), options);
+                    _strVal = RawValueFormatter.GetDisplayValue(_sv.Warning, _v.StateDefinition.DisplayType, options);
                     _t.tresholdWarning.Text = _strVal;
-                    _strVal = RawValueFormatter.GetDisplayValue(_sv.Error, GetRawValueType(_v.StateDefinition.DisplayType), options);
+                    _strVal = RawValueFormatter.GetDisplayValue(_sv.Error, _v.StateDefinition.DisplayType, options);
                     _t.tresholdError.Text = _strVal;
                 }
                 else if (_v.StateDefinition is cHealthCardStateDateTime _sd)

FasdDesktopUi/Config/LanguageDefinitions.xml

@@ -71,6 +71,11 @@
     <Language Lang="DE">Als angedocktes Fenster anzeigen</Language>
   </UIItem>
 
+  <UIItem Name="Global.NavBar.ShowRawValues">
+    <Language Lang="EN">Show raw values of healthcard</Language>
+    <Language Lang="DE">Rohwerte der Healthcard anzeigen</Language>
+  </UIItem>
+
   <UIItem Name="Global.Time.Suffix">
     <Language Lang="EN"></Language>
     <Language Lang="DE"> Uhr</Language>
@@ -96,7 +101,35 @@
     <Language Lang="DE">Nicht erneut anzeigen</Language>
   </UIItem>
 
-  
+  <UIItem Name="Global.Enumeration.DataHistoryOrigin.Unknown">
+    <Language Lang="EN">All</Language>
+    <Language Lang="DE">Alle</Language>
+  </UIItem>
+  <UIItem Name="Global.Enumeration.DataHistoryOrigin.Main">
+    <Language Lang="EN">Main Information</Language>
+  </UIItem>
+  <UIItem Name="Global.Enumeration.DataHistoryOrigin.F4sdAgent">
+    <Language Lang="EN">F4SD Agent</Language>
+  </UIItem>
+  <UIItem Name="Global.Enumeration.DataHistoryOrigin.NexthinkNxql">
+    <Language Lang="EN">Nexthink NXQL</Language>
+  </UIItem>
+  <UIItem Name="Global.Enumeration.DataHistoryOrigin.ActiveDirectory">
+    <Language Lang="EN">Active Directory</Language>
+  </UIItem>
+  <UIItem Name="Global.Enumeration.DataHistoryOrigin.AzureAD">
+    <Language Lang="EN">Azure AD</Language>
+  </UIItem>
+  <UIItem Name="Global.Enumeration.DataHistoryOrigin.M42Wpm">
+    <Language Lang="EN">Matrix42 WPM</Language>
+  </UIItem>
+  <UIItem Name="Global.Enumeration.DataHistoryOrigin.Intune">
+    <Language Lang="EN">MS Intune</Language>
+  </UIItem>
+  <UIItem Name="Global.Enumeration.DataHistoryOrigin.Citrix">
+    <Language Lang="EN">Citrix</Language>
+  </UIItem>
+
   <UIItem Name="App.Startup.SecurityInitFailed.Text">
     <Language Lang="EN">The RSA encryption could not be initialised correctly. The cockpit will be closed.</Language>
     <Language Lang="DE">Die RSA Verschlüsselung konnte nicht korrekt initialisiert werden. Das Cockpit wird beendet.</Language>
@@ -1355,10 +1388,10 @@
     <Language Lang="DE">Kategorie</Language>
   </UIItem>
 
-  <UIItem Name="Dialog.CloseCase.Save">
-    <Language Lang="EN">Save</Language>
-    <Language Lang="DE">Speichern</Language>
-  </UIItem>
+  <UIItem Name="Dialog.CloseCase.Save">
+    <Language Lang="EN">Save</Language>
+    <Language Lang="DE">Speichern</Language>
+  </UIItem>
 
   <UIItem Name="Dialog.CloseCase.Abort">
     <Language Lang="EN">Cancel</Language>
@@ -1578,21 +1611,21 @@
     <Language Lang="DE">Fehler: </Language>
   </UIItem>
 
-  <UIItem Name="Dialog.CloseCase.ValidationErrorSummaryEmpty">
-    <Language Lang="EN">Fill summary</Language>
-    <Language Lang="DE">Zusammenfassung angeben</Language>
-  </UIItem>
-  <UIItem Name="Dialog.CloseCase.ValidationErrorCategoryEmpty">
-    <Language Lang="EN">Select a category</Language>
-    <Language Lang="DE">Kategorie auswählen</Language>
-  </UIItem>
-  <UIItem Name="Dialog.CloseCase.ValidationErrorQuickCallEmpty">
-    <Language Lang="EN">Select a quickcall template</Language>
-    <Language Lang="DE">Quickcall auswählen</Language>
-  </UIItem>
-
-  <UIItem Name="Dialog.CloseCase.ValidationErrorSolutionEmpty">
-    <Language Lang="EN">Fill solution</Language>
+  <UIItem Name="Dialog.CloseCase.ValidationErrorSummaryEmpty">
+    <Language Lang="EN">Fill summary</Language>
+    <Language Lang="DE">Zusammenfassung angeben</Language>
+  </UIItem>
+  <UIItem Name="Dialog.CloseCase.ValidationErrorCategoryEmpty">
+    <Language Lang="EN">Select a category</Language>
+    <Language Lang="DE">Kategorie auswählen</Language>
+  </UIItem>
+  <UIItem Name="Dialog.CloseCase.ValidationErrorQuickCallEmpty">
+    <Language Lang="EN">Select a quickcall template</Language>
+    <Language Lang="DE">Quickcall auswählen</Language>
+  </UIItem>
+
+  <UIItem Name="Dialog.CloseCase.ValidationErrorSolutionEmpty">
+    <Language Lang="EN">Fill solution</Language>
     <Language Lang="DE">Lösung angeben</Language>
   </UIItem>
 

FasdDesktopUi/F4SD-Cockpit-Client.csproj

@@ -91,32 +91,58 @@
     <ErrorReport>prompt</ErrorReport>
   </PropertyGroup>
   <ItemGroup>
-    <Reference Include="C4IT.F4SD.DisplayFormatting, Version=0.0.1.0, Culture=neutral, processorArchitecture=MSIL">
-      <HintPath>..\packages\C4IT.F4SD.DisplayFormatting.0.0.1-preview-0.0.2\lib\netstandard2.0\C4IT.F4SD.DisplayFormatting.dll</HintPath>
+    <Reference Include="C4IT.F4SD.DisplayFormatting, Version=1.0.9509.21303, Culture=neutral, processorArchitecture=MSIL">
+      <HintPath>..\packages\C4IT.F4SD.DisplayFormatting.1.0.0\lib\netstandard2.0\C4IT.F4SD.DisplayFormatting.dll</HintPath>
+    </Reference>
+    <Reference Include="C4IT.F4SD.SupportCaseProtocoll, Version=1.0.9516.21165, Culture=neutral, processorArchitecture=MSIL">
+      <HintPath>..\packages\C4IT.F4SD.SupportCaseProtocoll.1.0.0\lib\netstandard2.0\C4IT.F4SD.SupportCaseProtocoll.dll</HintPath>
     </Reference>
     <Reference Include="MaterialIcons, Version=1.0.0.0, Culture=neutral, processorArchitecture=MSIL">
       <HintPath>..\packages\MaterialIcons.1.0.3\lib\MaterialIcons.dll</HintPath>
     </Reference>
-    <Reference Include="Microsoft.Extensions.Logging.Abstractions, Version=3.1.32.0, Culture=neutral, PublicKeyToken=adb9793829ddae60, processorArchitecture=MSIL">
-      <HintPath>..\packages\Microsoft.Extensions.Logging.Abstractions.3.1.32\lib\netstandard2.0\Microsoft.Extensions.Logging.Abstractions.dll</HintPath>
+    <Reference Include="Microsoft.Bcl.AsyncInterfaces, Version=10.0.0.2, Culture=neutral, PublicKeyToken=cc7b13ffcd2ddd51, processorArchitecture=MSIL">
+      <HintPath>..\packages\Microsoft.Bcl.AsyncInterfaces.10.0.2\lib\net462\Microsoft.Bcl.AsyncInterfaces.dll</HintPath>
     </Reference>
-    <Reference Include="Microsoft.VisualStudio.Shell.Framework, Version=17.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=MSIL" />
-    <Reference Include="Microsoft.Web.WebView2.Core, Version=1.0.3240.44, Culture=neutral, PublicKeyToken=2a8ab48044d2601e, processorArchitecture=MSIL">
-      <HintPath>..\packages\Microsoft.Web.WebView2.1.0.3240.44\lib\net462\Microsoft.Web.WebView2.Core.dll</HintPath>
+    <Reference Include="Microsoft.Extensions.DependencyInjection.Abstractions, Version=10.0.0.2, Culture=neutral, PublicKeyToken=adb9793829ddae60, processorArchitecture=MSIL">
+      <HintPath>..\packages\Microsoft.Extensions.DependencyInjection.Abstractions.10.0.2\lib\net462\Microsoft.Extensions.DependencyInjection.Abstractions.dll</HintPath>
     </Reference>
-    <Reference Include="Microsoft.Web.WebView2.WinForms, Version=1.0.3240.44, Culture=neutral, PublicKeyToken=2a8ab48044d2601e, processorArchitecture=MSIL">
-      <HintPath>..\packages\Microsoft.Web.WebView2.1.0.3240.44\lib\net462\Microsoft.Web.WebView2.WinForms.dll</HintPath>
+    <Reference Include="Microsoft.Extensions.Logging.Abstractions, Version=10.0.0.2, Culture=neutral, PublicKeyToken=adb9793829ddae60, processorArchitecture=MSIL">
+      <HintPath>..\packages\Microsoft.Extensions.Logging.Abstractions.10.0.2\lib\net462\Microsoft.Extensions.Logging.Abstractions.dll</HintPath>
     </Reference>
-    <Reference Include="Microsoft.Web.WebView2.Wpf, Version=1.0.3240.44, Culture=neutral, PublicKeyToken=2a8ab48044d2601e, processorArchitecture=MSIL">
-      <HintPath>..\packages\Microsoft.Web.WebView2.1.0.3240.44\lib\net462\Microsoft.Web.WebView2.Wpf.dll</HintPath>
+    <Reference Include="Microsoft.Web.WebView2.Core, Version=1.0.3650.58, Culture=neutral, PublicKeyToken=2a8ab48044d2601e, processorArchitecture=MSIL">
+      <HintPath>..\packages\Microsoft.Web.WebView2.1.0.3650.58\lib\net462\Microsoft.Web.WebView2.Core.dll</HintPath>
+    </Reference>
+    <Reference Include="Microsoft.Web.WebView2.WinForms, Version=1.0.3650.58, Culture=neutral, PublicKeyToken=2a8ab48044d2601e, processorArchitecture=MSIL">
+      <HintPath>..\packages\Microsoft.Web.WebView2.1.0.3650.58\lib\net462\Microsoft.Web.WebView2.WinForms.dll</HintPath>
+    </Reference>
+    <Reference Include="Microsoft.Web.WebView2.Wpf, Version=1.0.3650.58, Culture=neutral, PublicKeyToken=2a8ab48044d2601e, processorArchitecture=MSIL">
+      <HintPath>..\packages\Microsoft.Web.WebView2.1.0.3650.58\lib\net462\Microsoft.Web.WebView2.Wpf.dll</HintPath>
     </Reference>
     <Reference Include="Newtonsoft.Json, Version=13.0.0.0, Culture=neutral, PublicKeyToken=30ad4fe6b2a6aeed, processorArchitecture=MSIL">
-      <HintPath>..\packages\Newtonsoft.Json.13.0.3\lib\net45\Newtonsoft.Json.dll</HintPath>
+      <HintPath>..\packages\Newtonsoft.Json.13.0.4\lib\net45\Newtonsoft.Json.dll</HintPath>
     </Reference>
     <Reference Include="System" />
+    <Reference Include="System.Buffers, Version=4.0.5.0, Culture=neutral, PublicKeyToken=cc7b13ffcd2ddd51, processorArchitecture=MSIL">
+      <HintPath>..\packages\System.Buffers.4.6.1\lib\net462\System.Buffers.dll</HintPath>
+    </Reference>
     <Reference Include="System.Data" />
+    <Reference Include="System.Diagnostics.DiagnosticSource, Version=10.0.0.2, Culture=neutral, PublicKeyToken=cc7b13ffcd2ddd51, processorArchitecture=MSIL">
+      <HintPath>..\packages\System.Diagnostics.DiagnosticSource.10.0.2\lib\net462\System.Diagnostics.DiagnosticSource.dll</HintPath>
+    </Reference>
     <Reference Include="System.Drawing" />
+    <Reference Include="System.Memory, Version=4.0.5.0, Culture=neutral, PublicKeyToken=cc7b13ffcd2ddd51, processorArchitecture=MSIL">
+      <HintPath>..\packages\System.Memory.4.6.3\lib\net462\System.Memory.dll</HintPath>
+    </Reference>
     <Reference Include="System.Numerics" />
+    <Reference Include="System.Numerics.Vectors, Version=4.1.6.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=MSIL">
+      <HintPath>..\packages\System.Numerics.Vectors.4.6.1\lib\net462\System.Numerics.Vectors.dll</HintPath>
+    </Reference>
+    <Reference Include="System.Runtime.CompilerServices.Unsafe, Version=6.0.3.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=MSIL">
+      <HintPath>..\packages\System.Runtime.CompilerServices.Unsafe.6.1.2\lib\net462\System.Runtime.CompilerServices.Unsafe.dll</HintPath>
+    </Reference>
+    <Reference Include="System.Threading.Tasks.Extensions, Version=4.2.4.0, Culture=neutral, PublicKeyToken=cc7b13ffcd2ddd51, processorArchitecture=MSIL">
+      <HintPath>..\packages\System.Threading.Tasks.Extensions.4.6.3\lib\net462\System.Threading.Tasks.Extensions.dll</HintPath>
+    </Reference>
     <Reference Include="System.Web" />
     <Reference Include="System.Windows.Forms" />
     <Reference Include="System.Xml" />
@@ -151,6 +177,9 @@
     </Compile>
     <Compile Include="AppStartUp.cs" />
     <Compile Include="Basics\Browser.cs" />
+    <Compile Include="Basics\CustomEvents\HeadingDataEventArgs.cs" />
+    <Compile Include="Basics\Services\SupportCase\Controllers\SupportCaseController.cs" />
+    <Compile Include="Basics\Services\SupportCase\Controllers\SupportCaseHeadingController.cs" />
     <Compile Include="Basics\ExternalToolExecutorEnh.cs" />
     <Compile Include="Basics\Converter\BoolOrToVisibilityConverter.cs" />
     <Compile Include="Basics\Converter\DataCanvasIsCloseButtonVisibileConverter.cs" />
@@ -173,18 +202,19 @@
     <Compile Include="Basics\Models\TicketOverviewSelectionRequestedEventArgs.cs" />
     <Compile Include="Basics\SearchHistoryManager.cs" />
     <Compile Include="Basics\Services\ProtocollService\F4SDProtocoll.cs" />
-    <Compile Include="Basics\Services\ProtocollService\IProtocollEntry.cs" />
     <Compile Include="Basics\Services\ProtocollService\QuickActionProtocollEntry.cs" />
     <Compile Include="Basics\Services\ProtocollService\QuickTipStepProtocollEntry.cs" />
-    <Compile Include="Basics\Services\ProtocollService\TextualProtocollEntry.cs" />
     <Compile Include="Basics\Services\RelationService\IRelationService.cs" />
     <Compile Include="Basics\Services\RelationService\RelationService.cs" />
-    <Compile Include="Basics\Services\RelationService\RelationEventArgs.cs" />
+    <Compile Include="Basics\CustomEvents\RelationEventArgs.cs" />
     <Compile Include="Basics\Services\RelationService\StagedSearchResultRelationsEventArgs.cs" />
     <Compile Include="Basics\Services\SupportCaseSearchService\SupportCaseSearchService.cs" />
     <Compile Include="Basics\Services\SupportCase\ISupportCase.cs" />
     <Compile Include="Basics\Services\SupportCase\SupportCase.cs" />
+    <Compile Include="Basics\CustomEvents\SupportCaseDataEventArgs.cs" />
     <Compile Include="Basics\Services\SupportCase\SupportCaseFactory.cs" />
+    <Compile Include="Basics\Services\SupportCase\SupportCaseProcessor.cs" />
+    <Compile Include="Basics\Services\SupportCase\SupportCaseProcessorFactory.cs" />
     <Compile Include="Basics\SupportCaseDataProvider.cs" />
     <Compile Include="Basics\Enums\enumActionDisplayType.cs" />
     <Compile Include="Basics\Helper\DirectConnectionHelper.cs" />
@@ -234,13 +264,18 @@
     <Compile Include="Basics\UiActions\UiQuickTipAction.cs" />
     <Compile Include="Basics\UiActions\UiRemoteQuickAction.cs" />
     <Compile Include="Basics\UiActions\UiServerQuickAction.cs" />
+    <Compile Include="Basics\UiActions\UiShowRawHealthcardValues.cs" />
     <Compile Include="Basics\UiActions\UiSystemDefaultQuickAction.cs" />
-    <Compile Include="Basics\UserControls\BlurInvokerContainer.xaml.cs">
-      <DependentUpon>BlurInvokerContainer.xaml</DependentUpon>
-    </Compile>
-    <Compile Include="Basics\UserControls\ComboBoxPageAble.xaml.cs">
-      <DependentUpon>ComboBoxPageAble.xaml</DependentUpon>
-    </Compile>
+    <Compile Include="Basics\UserControls\Badge.xaml.cs">
+      <DependentUpon>Badge.xaml</DependentUpon>
+    </Compile>
+    <Compile Include="Basics\UserControls\BlurInvokerContainer.xaml.cs">
+      <DependentUpon>BlurInvokerContainer.xaml</DependentUpon>
+    </Compile>
+    <Compile Include="Basics\UserControls\ComboBoxPageAble.xaml.cs">
+      <DependentUpon>ComboBoxPageAble.xaml</DependentUpon>
+    </Compile>
+
     <Compile Include="Basics\UserControls\HierarchicalSelectionControl.xaml.cs">
       <DependentUpon>HierarchicalSelectionControl.xaml</DependentUpon>
     </Compile>
@@ -340,6 +375,12 @@
       <DependentUpon>CustomMessageBox.xaml</DependentUpon>
     </Compile>
     <Compile Include="Pages\CustomPopupBase.cs" />
+    <Compile Include="Pages\RawHealthCardValuesPage\RawHealthCardValuesPage.xaml.cs">
+      <DependentUpon>RawHealthCardValuesPage.xaml</DependentUpon>
+    </Compile>
+    <Compile Include="Pages\SearchPage\SearchPageView.xaml.cs">
+      <DependentUpon>SearchPageView.xaml</DependentUpon>
+    </Compile>
     <Compile Include="Pages\SplashScreenView\IntroView.xaml.cs">
       <DependentUpon>IntroView.xaml</DependentUpon>
     </Compile>
@@ -398,9 +439,6 @@
     <Compile Include="Pages\SettingsPage\PhoneSettingsPage.xaml.cs">
       <DependentUpon>PhoneSettingsPage.xaml</DependentUpon>
     </Compile>
-    <Compile Include="Pages\SearchPage\SearchPageView.xaml.cs">
-      <DependentUpon>SearchPageView.xaml</DependentUpon>
-    </Compile>
     <Compile Include="Pages\SettingsPage\M42SettingsPageView.xaml.cs">
       <DependentUpon>M42SettingsPageView.xaml</DependentUpon>
     </Compile>
@@ -443,6 +481,10 @@
     <Compile Include="Pages\SlimPage\UserControls\SlimPageWidgetCollection.xaml.cs">
       <DependentUpon>SlimPageWidgetCollection.xaml</DependentUpon>
     </Compile>
+    <Page Include="Basics\UserControls\Badge.xaml">
+      <SubType>Designer</SubType>
+      <Generator>MSBuild:Compile</Generator>
+    </Page>
     <Page Include="Basics\UserControls\BlurInvokerContainer.xaml">
       <Generator>MSBuild:Compile</Generator>
       <SubType>Designer</SubType>
@@ -701,13 +743,17 @@
       <Generator>MSBuild:Compile</Generator>
       <SubType>Designer</SubType>
     </Page>
-    <Page Include="Pages\SettingsPage\PhoneSettingsPage.xaml">
+    <Page Include="Pages\RawHealthCardValuesPage\RawHealthCardValuesPage.xaml">
+      <SubType>Designer</SubType>
+      <Generator>MSBuild:Compile</Generator>
+    </Page>
+    <Page Include="Pages\SearchPage\SearchPageView.xaml">
       <Generator>MSBuild:Compile</Generator>
       <SubType>Designer</SubType>
     </Page>
-    <Page Include="Pages\SearchPage\SearchPageView.xaml">
-      <SubType>Designer</SubType>
+    <Page Include="Pages\SettingsPage\PhoneSettingsPage.xaml">
       <Generator>MSBuild:Compile</Generator>
+      <SubType>Designer</SubType>
     </Page>
     <Page Include="Pages\SettingsPage\M42SettingsPageView.xaml">
       <SubType>Designer</SubType>
@@ -854,15 +900,6 @@
     <Compile Include="Properties\AssemblyInfo.cs">
       <SubType>Code</SubType>
     </Compile>
-    <Compile Include="Properties\Resources.Designer.cs">
-      <AutoGen>True</AutoGen>
-      <DesignTime>True</DesignTime>
-      <DependentUpon>Resources.resx</DependentUpon>
-    </Compile>
-    <EmbeddedResource Include="Properties\Resources.resx">
-      <Generator>ResXFileCodeGenerator</Generator>
-      <LastGenOutput>Resources.Designer.cs</LastGenOutput>
-    </EmbeddedResource>
     <EmbeddedResource Include="..\..\C4IT FASD\_Common\XmlSchemas\LanguageDefinitions.xsd">
       <Link>Config\LanguageDefinitions.xsd</Link>
       <SubType>Designer</SubType>
@@ -993,6 +1030,7 @@
   <ItemGroup>
     <WCFMetadata Include="Connected Services\" />
   </ItemGroup>
+  <ItemGroup />
   <Import Project="$(MSBuildToolsPath)\Microsoft.CSharp.targets" />
   <PropertyGroup>
     <PostBuildEvent>if $(ConfigurationName) == BuildToTeams powershell.exe -ExecutionPolicy remotesigned -file "$(SolutionDir)BuildToTeams.ps1" -DirectoryToZip "$(SolutionDir)\FasdDesktopUi\bin\Release"</PostBuildEvent>
@@ -1008,11 +1046,11 @@ taskkill -im "F4SD-Cockpit-Client.exe" -f -FI "STATUS eq RUNNING"
   <PropertyGroup>
     <PreBuildEvent>copy "$(ProjectDir)..\..\C4IT FASD\_Common\XmlSchemas\LanguageDefinitions.xsd" "$(ProjectDir)Config"</PreBuildEvent>
   </PropertyGroup>
-  <Import Project="..\packages\Microsoft.Web.WebView2.1.0.3240.44\build\Microsoft.Web.WebView2.targets" Condition="Exists('..\packages\Microsoft.Web.WebView2.1.0.3240.44\build\Microsoft.Web.WebView2.targets')" />
+  <Import Project="..\packages\Microsoft.Web.WebView2.1.0.3650.58\build\Microsoft.Web.WebView2.targets" Condition="Exists('..\packages\Microsoft.Web.WebView2.1.0.3650.58\build\Microsoft.Web.WebView2.targets')" />
   <Target Name="EnsureNuGetPackageBuildImports" BeforeTargets="PrepareForBuild">
     <PropertyGroup>
       <ErrorText>This project references NuGet package(s) that are missing on this computer. Use NuGet Package Restore to download them.  For more information, see http://go.microsoft.com/fwlink/?LinkID=322105. The missing file is {0}.</ErrorText>
     </PropertyGroup>
-    <Error Condition="!Exists('..\packages\Microsoft.Web.WebView2.1.0.3240.44\build\Microsoft.Web.WebView2.targets')" Text="$([System.String]::Format('$(ErrorText)', '..\packages\Microsoft.Web.WebView2.1.0.3240.44\build\Microsoft.Web.WebView2.targets'))" />
+    <Error Condition="!Exists('..\packages\Microsoft.Web.WebView2.1.0.3650.58\build\Microsoft.Web.WebView2.targets')" Text="$([System.String]::Format('$(ErrorText)', '..\packages\Microsoft.Web.WebView2.1.0.3650.58\build\Microsoft.Web.WebView2.targets'))" />
   </Target>
 </Project>

FasdDesktopUi/Pages/DetailsPage/DetailsPageView.xaml

@@ -90,12 +90,11 @@
                     <Border x:Name="DialogCloseElement"
                             x:FieldModifier="private"
                             DockPanel.Dock="Bottom"
-                            Width="{Binding ElementName=WindowStateBarUserControl, Path=ActualWidth}"
                             HorizontalAlignment="Right"
                             Cursor="Hand"
                             CornerRadius="5"
                             Margin="0 2.5 7.5 -30"
-                            Padding="0 2.5"
+                            Padding="10 2.5"
                             Background="{DynamicResource  BackgroundColor.DetailsPage.Widget.Value}"
                             MouseLeftButtonUp="CloseCaseWithTicketIcon_MouseLeftButtonUp"
                             TouchDown="CloseCaseWithTicketIcon_TouchDown">
@@ -220,8 +219,7 @@
                     <uc:DetailsPageWidgetCollection x:Name="WidgetCollection"
                                                     Grid.Row="1"
                                                     Margin="0 35 0 10"
-                                                    WidgetGeometryList="{Binding WidgetGeometryList}"
-                                                    WidgetDataList="{Binding WidgetDataList}" />
+                                                    WidgetGeometryList="{Binding WidgetGeometryList}" />
 
                     <uc:DetailsPageRefreshControl x:Name="RefreshControl"
                                                   Grid.Row="2"

FasdDesktopUi/Pages/DetailsPage/DetailsPageView.xaml.cs

@@ -31,8 +31,7 @@ using static C4IT.Logging.cLogManager;
 using F4SD_AdaptableIcon.Enums;
 using FasdDesktopUi.Basics.CustomEvents;
 using FasdDesktopUi.Basics.Converter;
-using FasdDesktopUi.Basics.Services.SupportCase;
-using FasdDesktopUi.Basics.Services.RelationService;
+using FasdDesktopUi.Basics.Services.SupportCase.Controllers;
 
 namespace FasdDesktopUi.Pages.DetailsPage
 {
@@ -54,7 +53,9 @@ namespace FasdDesktopUi.Pages.DetailsPage
         private bool isQuickActionDecoratorVisible = false;
         private bool isNotepadDecoratorVisible = false;
 
-        private DispatcherTimer midnightTimer = new DispatcherTimer();
+        private readonly DispatcherTimer _midnightTimer = new DispatcherTimer();
+
+        private double _lastDesiredHeightOfWidgetCollection = 0; // to avoid resizing the main grid on every data changed event
 
         #region Notepad
 
@@ -131,9 +132,9 @@ namespace FasdDesktopUi.Pages.DetailsPage
             try
             {
                 InitializeComponent();
-                midnightTimer.Interval = TimeSpan.FromSeconds(1);
-                midnightTimer.Tick += MidnightTimer_Tick;
-                midnightTimer.Start();
+                _midnightTimer.Interval = TimeSpan.FromSeconds(1);
+                _midnightTimer.Tick += MidnightTimer_Tick;
+                _midnightTimer.Start();
                 SupportNotepad = true;
 
                 var _screen = System.Windows.Forms.Screen.PrimaryScreen;
@@ -159,44 +160,150 @@ namespace FasdDesktopUi.Pages.DetailsPage
             BlurInvoker.BlurInvokerVisibilityChanged -= (obj, e) => UpdateBlurStatus(obj);
         }
 
-        public override void SetSupportCase(ISupportCase supportCase)
+        internal override void SetSupportCaseController(SupportCaseController supportCaseController)
         {
-            if (_supportCase != null)
-                _supportCase.CaseRelationsAdded -= HandleCaseRelationsAdded;
+            if (_supportCaseController != null)
+                UnsubscribeEventsOf(_supportCaseController);
 
-            supportCase.CaseRelationsAdded += HandleCaseRelationsAdded;
-            base.SetSupportCase(supportCase);
+            ResetPageToDefaultState();
+            SubscribeEventsOf(supportCaseController);
 
+            base.SetSupportCaseController(supportCaseController);
 
+            NavigationHeadingUc.SupportCaseController = supportCaseController;
             IsBlurred = true;
 
-            RefreshControl.DataProvider = supportCase.SupportCaseDataProviderArtifact;
-            NavigationHeadingUc.DataProvider = supportCase.SupportCaseDataProviderArtifact;
+            RefreshControl.DataProvider = supportCaseController.SupportCaseDataProviderArtifact;
+            NavigationHeadingUc.DataProvider = supportCaseController.SupportCaseDataProviderArtifact;
 
             cSupportCaseDataProvider.CaseChanged += DataProvider_CaseChanged;
 
             RefreshControl.IsDataIncomplete = true;
             RefreshControl.LoadingDataIndicatorUc.LoadingText = cMultiLanguageSupport.GetItem("DetailsPage.Loading");
             CustomizableSectionUc.IsDataIncomplete = true;
-            supportCase.SupportCaseDataProviderArtifact.NotepadDocumentUpdated += ResetNotepadNotification;
+            supportCaseController.SupportCaseDataProviderArtifact.NotepadDocumentUpdated += ResetNotepadNotification;
+
+            void SubscribeEventsOf(SupportCaseController controller)
+            {
+                controller.AvailableCaseRelationsAdded += HandleAvailableRelationsAdded;
+                controller.FocusedRelationsChanged += HandleFocusedRelationsChanged;
+                controller.CaseDataChanged += HandleCaseDataChanged;
+                controller.HeadingDataChanged += HandleHeadingDataChanged;
+            }
+
+            void UnsubscribeEventsOf(SupportCaseController controller)
+            {
+                controller.AvailableCaseRelationsAdded -= HandleAvailableRelationsAdded;
+                controller.FocusedRelationsChanged -= HandleFocusedRelationsChanged;
+                controller.CaseDataChanged -= HandleCaseDataChanged;
+                controller.HeadingDataChanged -= HandleHeadingDataChanged;
+            }
         }
 
-        private async void HandleCaseRelationsAdded(object sender, RelationEventArgs e)
+        private void HandleAvailableRelationsAdded(object sender, RelationEventArgs e)
         {
-            await Dispatcher.Invoke(async () =>
+        }
+
+        private void HandleFocusedRelationsChanged(object sender, RelationEventArgs e)
+        {
+            IsBlurred = false;
+            _supportCaseController.SupportCaseDataProviderArtifact.Identities = e.Relations.FirstOrDefault()?.FirstOrDefault()?.Identities; // todo remove when ShowDetailedDataAction is not dependent on Artifact anymore
+            Dispatcher.Invoke(() =>
             {
-                NavigationHeadingUc.HeadingData = _supportCase?.SupportCaseDataProviderArtifact.HealthCardDataHelper.GetHeadingDataWithoutOnlineStatus();
-                NavigationHeadingUc.HeadingData = await _supportCase?.SupportCaseDataProviderArtifact.HealthCardDataHelper.UpdateOnlineStatusAsync();
+                ResetPageToDefaultState();
+                UpdateHealthcardSectionVisibilities();
+                HandleCaseDataChanged(null, null);
             });
         }
 
+        private void HandleHeadingDataChanged(object sender, HeadingDataEventArgs e)
+        {
+            Dispatcher.Invoke(() => NavigationHeadingUc.HeadingData = e.NewValue.ToList());
+        }
+
+        // todo update NavigationHeadingUc_HeadingIconClickedEvent as soon as EventArgs are taken into account
+        private void HandleCaseDataChanged(object sender, SupportCaseDataEventArgs e)
+        {
+            try
+            {
+                if (isDataChangedEventRunning)
+                {
+                    shouldReRunDataChangedEvent = true;
+                    return;
+                }
+
+                isDataChangedEventRunning = true;
+
+                Dispatcher.Invoke(() =>
+                {
+                    if (QuickActionDecorator.Child is DataCanvas dataCanvas)
+                        Dispatcher.Invoke(async () => await dataCanvas.UpdateDataAsync());
+
+                    if (WidgetCollection.WidgetDataList is null || WidgetCollection.WidgetDataList.Count == 0)
+                        WidgetCollection.WidgetDataList = _supportCaseController?.GetWidgetData();
+
+                    WidgetCollection.UpdateWidgetData(_supportCaseController?.GetWidgetData());
+
+                    if (DataHistoryCollectionUserControl.HistoryDataList is null || DataHistoryCollectionUserControl.HistoryDataList.Count == 0)
+                        DataHistoryCollectionUserControl.HistoryDataList = _supportCaseController?.GetHistoryData();
+
+                    DataHistoryCollectionUserControl.UpdateHistory(_supportCaseController?.GetHistoryData());
+
+                    if (CustomizableSectionUc.ContainerCollections is null || CustomizableSectionUc.ContainerCollections.Count == 0)
+                        CustomizableSectionUc.ContainerCollections = _supportCaseController?.GetContainerData();
+
+                    CustomizableSectionUc.UpdateContainerCollection(_supportCaseController?.GetContainerData());
+
+                    if (this.DataContext is DetailsPageViewModel viewModel)
+                        viewModel.MenuBarData = _supportCaseController?.GetMenuBarData();
+
+                    if (_lastDesiredHeightOfWidgetCollection != WidgetCollection.DesiredSize.Height)
+                    {
+                        _lastDesiredHeightOfWidgetCollection = WidgetCollection.DesiredSize.Height;
+                        MainGrid.InvalidateMeasure();
+                        MainGrid.UpdateLayout();
+                    }
+                });
+
+                if (shouldReRunDataChangedEvent)
+                    HandleCaseDataChanged(sender, e);
+            }
+            finally
+            {
+                isDataChangedEventRunning = false;
+                shouldReRunDataChangedEvent = false;
+            }
+        }
+
+        /// <summary>
+        /// Sets the visibility of History and Customizable Section based on the currently selected Healthcard.
+        /// </summary>
+        internal void UpdateHealthcardSectionVisibilities()
+        {
+            try
+            {
+                cHealthCard selectedHealthcard = _supportCaseController.SupportCaseDataProviderArtifact.HealthCardDataHelper.SelectedHealthCard;
+                bool showHistorySection = selectedHealthcard.CategoriesHistory?.StateCategories != null && selectedHealthcard.CategoriesHistory.StateCategories.Count > 0;
+
+                Dispatcher.Invoke(() =>
+                {
+                    DataHistoryCollectionUserControl.Visibility = showHistorySection ? Visibility.Visible : Visibility.Collapsed;
+                    CustomizableSectionUc.Visibility = showHistorySection ? Visibility.Collapsed : Visibility.Visible;
+                });
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+        }
+
         private void ReinitializeNotepad()
         {
 
             if (SupportNotepad == true)
             {
 
-                notepad = new Notepad(_supportCase?.SupportCaseDataProviderArtifact);
+                notepad = new Notepad(_supportCaseController?.SupportCaseDataProviderArtifact);
                 ChangeNotepadNotification();
                 NotepadDecorator.Child = notepad;
                 NotepadDecorator.Visibility = Visibility.Collapsed;
@@ -319,31 +426,34 @@ namespace FasdDesktopUi.Pages.DetailsPage
         {
             try
             {
-                Panel.SetZIndex(NavigationHeadingUc, 1);
-                NavigationHeadingUc.ResetSelectors();
-
-                if (cConnectionStatusHelper.Instance?.ApiConnectionStatus == cConnectionStatusHelper.enumOnlineStatus.online)
+                Dispatcher.Invoke(() =>
                 {
-                    SearchBarUserControl.Visibility = Visibility.Collapsed;
-                    SearchBarUserControl.Clear();
-                    MenuBarUserControl.Visibility = Visibility.Visible;
-                }
+                    Panel.SetZIndex(NavigationHeadingUc, 1);
+                    NavigationHeadingUc.ResetSelectors();
 
-                SearchResultBorder.Visibility = Visibility.Collapsed;
-
-                OverlayBorder.Child = null;
-                OverlayBorder.Visibility = Visibility.Collapsed;
-
-                if (BlurInvokers?.Count > 0)
-                {
-                    foreach (var blurInvoker in BlurInvokers.ToArray())
+                    if (cConnectionStatusHelper.Instance?.ApiConnectionStatus == cConnectionStatusHelper.enumOnlineStatus.online)
                     {
-                        if (blurInvoker is Window blurInvokerWindow)
-                            blurInvokerWindow.Hide();
+                        SearchBarUserControl.Visibility = Visibility.Collapsed;
+                        SearchBarUserControl.Clear();
+                        MenuBarUserControl.Visibility = Visibility.Visible;
                     }
-                }
 
-                IsBlurred = BlurInvokers?.Count > 0;
+                    SearchResultBorder.Visibility = Visibility.Collapsed;
+
+                    OverlayBorder.Child = null;
+                    OverlayBorder.Visibility = Visibility.Collapsed;
+
+                    if (BlurInvokers?.Count > 0)
+                    {
+                        foreach (var blurInvoker in BlurInvokers.ToArray())
+                        {
+                            if (blurInvoker is Window blurInvokerWindow)
+                                blurInvokerWindow.Hide();
+                        }
+                    }
+
+                    IsBlurred = BlurInvokers?.Count > 0;
+                });
             }
             catch (Exception E)
             {
@@ -450,21 +560,8 @@ namespace FasdDesktopUi.Pages.DetailsPage
         {
             try
             {
-                Dispatcher.Invoke(() =>
-                {
-                    NavigationHeadingUc.IsHitTestVisible = false;
-                    NavigationHeadingUc.Opacity = 0.7;
-                });
-
                 RefreshControl.IsDataIncomplete = true;
-
-                List<Task> tasks = new List<Task>
-                {
-                    _supportCase?.SupportCaseDataProviderArtifact?.HealthCardDataHelper?.UpdateOnlineStatusAsync(),
-                    _supportCase?.SupportCaseDataProviderArtifact?.HealthCardDataHelper?.LoadingHelper?.RefreshLatestDataAsync()
-                };
-
-                await Task.WhenAll(tasks);
+                await _supportCaseController.RefreshDataForCurrentlyFocusedRelationAsync();
                 RefreshControl.UpdateLastDataRequestTime();
                 RefreshControl.IsDataIncomplete = false;
             }
@@ -495,6 +592,7 @@ namespace FasdDesktopUi.Pages.DetailsPage
                 {
                     case cChangeHealthCardAction _:
                     case cShowHeadingSelectionMenuAction _:
+                    case UiShowRawHealthcardValues _:
                         break;
                     case cUiQuickAction _:
                     case cShowRecommendationAction _:
@@ -515,7 +613,7 @@ namespace FasdDesktopUi.Pages.DetailsPage
                         break;
                 }
 
-                await e.UiAction.RunUiActionAsync(e.OriginalSource, drawingArea, true, _supportCase?.SupportCaseDataProviderArtifact);
+                await e.UiAction.RunUiActionAsync(e.OriginalSource, drawingArea, true, _supportCaseController?.SupportCaseDataProviderArtifact);
                 UpdateHistoryWidth();
             }
             catch (Exception E)
@@ -545,21 +643,13 @@ namespace FasdDesktopUi.Pages.DetailsPage
         {
             try
             {
-                if (isDataProviderLoading)
-                    return;
-
                 if (!(sender is FrameworkElement senderElement))
                     return;
 
-                if (!(senderElement.Tag is enumFasdInformationClass informationClassTag))
+                if (!(senderElement.Tag is cF4sdApiSearchResultRelation selectedRelation))
                     return;
 
-                if (_supportCase?.SupportCaseDataProviderArtifact is null || !_supportCase.SupportCaseDataProviderArtifact.Identities.Any(identity => identity.Class == informationClassTag))
-                    return;
-
-                Mouse.OverrideCursor = Cursors.Wait;
-
-                await _supportCase?.SupportCaseDataProviderArtifact.ChangeHealthCardAsync(informationClassTag);
+                _supportCaseController.UpdateFocusedCaseRelation(selectedRelation);
             }
             catch (Exception E)
             {
@@ -654,7 +744,7 @@ namespace FasdDesktopUi.Pages.DetailsPage
         private void F4SDIcon_MouseLeftButtonUp(object sender, MouseButtonEventArgs e)
         {
             CustomMessageBox.CustomMessageBox.Show("1. Have you tried turning it off and on again?\n2. Are you sure it is plugged in?", "How to solve (almost) any computer problem", enumHealthCardStateLevel.Info, this);
-            _supportCase.SupportCaseDataProviderArtifact.HealthCardDataHelper.IsInEditMode = true;
+            _supportCaseController.SupportCaseDataProviderArtifact.HealthCardDataHelper.IsInEditMode = true;
         }
 
         #region CloseCaseWithTicketIcon_Click
@@ -701,17 +791,14 @@ namespace FasdDesktopUi.Pages.DetailsPage
         {
             try
             {
-                if (!(e.NewValue is bool isVisible))
+                if (!(e.NewValue is bool isVisible && isVisible))
                     return;
 
-                if (isVisible)
-                {
-                    Show();
-                    Activate();
-                    Focus();
-                    if (IsWindowLoaded)
-                        WindowState = WindowState.Maximized;
-                }
+                Show();
+                Activate();
+                Focus();
+                if (IsWindowLoaded)
+                    WindowState = WindowState.Maximized;
             }
             catch (Exception E)
             {
@@ -936,7 +1023,7 @@ namespace FasdDesktopUi.Pages.DetailsPage
             LogMethodBegin(CM);
             try
             {
-                LogEntry($"DataChanged - DataProvider for Class: {_supportCase?.SupportCaseDataProviderArtifact.Identities[0].Class} - Id: {_supportCase?.SupportCaseDataProviderArtifact.Identities[0].Id}");
+                LogEntry($"DataChanged - DataProvider for Class: {_supportCaseController?.SupportCaseDataProviderArtifact.Identities[0].Class} - Id: {_supportCaseController?.SupportCaseDataProviderArtifact.Identities[0].Id}");
 
                 if (isDataChangedEventRunning)
                 {
@@ -949,21 +1036,6 @@ namespace FasdDesktopUi.Pages.DetailsPage
 
                 if (!(e is BooleanEventArgs booleanArg) || booleanArg.BooleanArg == false)
                     isDataProviderLoading = true;
-                var data = _supportCase?.SupportCaseDataProviderArtifact.HealthCardDataHelper.DetailPage.GetDataWithoutHeading();
-                await Dispatcher.Invoke(async () =>
-                {
-                    NavigationHeadingUc.HeadingData = _supportCase?.SupportCaseDataProviderArtifact.HealthCardDataHelper.GetHeadingDataWithoutOnlineStatus();
-                    NavigationHeadingUc.HeadingData = await _supportCase?.SupportCaseDataProviderArtifact.HealthCardDataHelper.UpdateOnlineStatusAsync();
-                });
-                Dispatcher.Invoke(() => { WidgetCollection.UpdateWidgetData(data.WidgetData); });
-                Dispatcher.Invoke(() => DataHistoryCollectionUserControl.UpdateHistory(data.DataHistoryList));
-                Dispatcher.Invoke(() => CustomizableSectionUc.UpdateContainerCollection(data.DataContainerCollectionList));
-
-                Dispatcher.Invoke(() =>
-                {
-                    if (DataContext is DetailsPageViewModel viewModel)
-                        viewModel.SetPropertyValues(data);
-                });
 
                 Dispatcher.Invoke(UpdateHistoryWidth);
 
@@ -1023,7 +1095,7 @@ namespace FasdDesktopUi.Pages.DetailsPage
             {
                 Dispatcher.Invoke(() =>
                 {
-                    bool hasDirectConnection = _supportCase?.SupportCaseDataProviderArtifact?.DirectConnectionHelper?.IsDirectConnectionActive ?? false;
+                    bool hasDirectConnection = _supportCaseController?.SupportCaseDataProviderArtifact?.DirectConnectionHelper?.IsDirectConnectionActive ?? false;
                     NavigationHeadingUc.HasDirectConnection = hasDirectConnection;
 
                     if (hasDirectConnection)
@@ -1295,7 +1367,7 @@ namespace FasdDesktopUi.Pages.DetailsPage
 
         private void ChangeNotepadNotification()
         {
-            FlowDocument document = _supportCase?.SupportCaseDataProviderArtifact.CaseNotes;
+            FlowDocument document = _supportCaseController?.SupportCaseDataProviderArtifact.CaseNotes;
             bool isFlowDocumentEmpty = !document.Blocks.Any(block =>
             {
                 if (block is Paragraph paragraph)
@@ -1358,22 +1430,16 @@ namespace FasdDesktopUi.Pages.DetailsPage
                 BlurBorder_Click();
                 MenuBarUserControl.Visibility = Visibility.Visible;
                 SearchBarUserControl.Visibility = Visibility.Collapsed;
-
                 QuickActionSelectorUc.QuickActionList = null;
                 QuickActionSelectorUc.Visibility = Visibility.Collapsed;
                 QuickActionDecorator.Child.Visibility = Visibility.Collapsed;
-
                 NotepadDecorator.Visibility = Visibility.Collapsed;
                 NotepadDecorator.Child = null;
                 notepad = null;
-
                 isQuickActionDecoratorVisible = false;
-
                 isQuickActionSelectorVisible = false;
-
                 if (IsLoaded)
                     ReinitializeNotepad();
-
                 DataHistoryCollectionUserControl.ToggleVerticalCollapseDetails(true);
                 UpdateHistoryWidth();
             }
@@ -1383,64 +1449,6 @@ namespace FasdDesktopUi.Pages.DetailsPage
             }
         }
 
-        public void SetPropertyValues(cDetailsPageData detailPageData)
-        {
-            var CM = MethodBase.GetCurrentMethod();
-            LogMethodBegin(CM);
-            try
-            {
-                if (DataContext is DetailsPageViewModel viewModel)
-                {
-                    viewModel.SetPropertyValues(detailPageData);
-
-                    NavigationHeadingUc.HeadingData = detailPageData.HeadingData;
-
-                    ResetPageToDefaultState();
-
-                    if (detailPageData.DataHistoryList?.Count > 0)
-                    {
-                        CustomizableSectionUc.Visibility = Visibility.Collapsed;
-                        DataHistoryCollectionUserControl.Visibility = Visibility.Visible;
-                        DataHistoryCollectionUserControl.HistoryDataList = detailPageData.DataHistoryList;
-                        DataHistoryCollectionUserControl.DataProvider = _supportCase?.SupportCaseDataProviderArtifact;
-
-                        QuickActionSelectorUc.IsLocked = cFasdCockpitConfig.Instance.IsHistoryQuickActionSelectorVisible;
-
-                        if (cFasdCockpitConfig.Instance.IsHistoryQuickActionSelectorVisible)
-                            MoreButtonClickedAction();
-                    }
-                    else if (detailPageData.DataContainerCollectionList?.Count > 0)
-                    {
-                        DataHistoryCollectionUserControl.Visibility = Visibility.Collapsed;
-                        CustomizableSectionUc.Visibility = Visibility.Visible;
-                        CustomizableSectionUc.ContainerCollections = detailPageData.DataContainerCollectionList;
-
-                        var ticketMenuData = detailPageData.MenuBarData.FirstOrDefault(menuData => menuData.MenuText == "Ticket");
-
-                        if (ticketMenuData != null)
-                            if (ticketMenuData is cMenuDataContainer containerMenuData)
-                            {
-                                QuickActionSelectorUc.QuickActionSelectorHeading = containerMenuData.MenuText;
-                                QuickActionSelectorUc.QuickActionList = containerMenuData.SubMenuData;
-                            }
-
-                        QuickActionSelectorUc.IsLocked = cFasdCockpitConfig.Instance.IsCustomizableQuickActionSelectorVisible;
-
-                        if (cFasdCockpitConfig.Instance.IsCustomizableQuickActionSelectorVisible)
-                            QuickActionSelectorUc.Visibility = Visibility.Visible;
-                    }
-                }
-            }
-            catch (Exception E)
-            {
-                LogException(E);
-            }
-            finally
-            {
-                LogMethodEnd(CM);
-            }
-        }
-
         #endregion
 
         #region DataHistoryCollection
@@ -1589,9 +1597,9 @@ namespace FasdDesktopUi.Pages.DetailsPage
 
             try
             {
-                midnightTimer.Stop();
+                _midnightTimer.Stop();
 
-                var from = _supportCase?.SupportCaseDataProviderArtifact?.HealthCardDataHelper?.LoadingHelper?.LastDataRequest;
+                var from = _supportCaseController?.SupportCaseDataProviderArtifact?.HealthCardDataHelper?.LoadingHelper?.LastDataRequest;
 
                 if (from == null)
                 {
@@ -1618,7 +1626,7 @@ namespace FasdDesktopUi.Pages.DetailsPage
             }
             finally
             {
-                midnightTimer.Start();
+                _midnightTimer.Start();
             }
 
 

FasdDesktopUi/Pages/DetailsPage/DetailsPageViewModel.cs

@@ -1,19 +1,10 @@
 using System;
 using System.Collections.Generic;
-using System.Collections.ObjectModel;
-using System.Diagnostics;
 using System.Linq;
 using System.Reflection;
-using System.Text;
-using System.Threading.Tasks;
-using System.Windows;
-using System.Windows.Input;
-using System.Windows.Threading;
-
 using FasdDesktopUi.Basics.Models;
 using FasdDesktopUi.Pages.DetailsPage.Models;
 using FasdDesktopUi.Basics;
-
 using static C4IT.Logging.cLogManager;
 
 namespace FasdDesktopUi.Pages.DetailsPage.ViewModels
@@ -48,56 +39,6 @@ namespace FasdDesktopUi.Pages.DetailsPage.ViewModels
 
         #endregion
 
-        #region Header Properties
-
-        #region PageTitle Property
-
-        private string pageTitle;
-        public string PageTitle
-        {
-            get { return pageTitle; }
-            set
-            {
-                pageTitle = value;
-                OnPropertyChanged();
-            }
-        }
-
-        #endregion
-
-        #region HeadingData Property
-
-        private List<cHeadingDataModel> headingData;
-
-        public List<cHeadingDataModel> HeadingData
-        {
-            get { return headingData; }
-            set
-            {
-                headingData = value;
-                OnPropertyChanged();
-            }
-        }
-
-        #endregion
-
-        #endregion
-
-        #region Widget Properties
-
-        #region WidgetData Property
-        private List<List<cWidgetValueModel>> widgetDataList;
-        public List<List<cWidgetValueModel>> WidgetDataList
-        {
-            get { return widgetDataList; }
-            set
-            {
-                widgetDataList = value;
-                OnPropertyChanged();
-            }
-        }
-        #endregion
-
         #region WidgetGeometry Property
         private List<DetailsPageWidgetGeometryModel> widgetGeometryList;
         public List<DetailsPageWidgetGeometryModel> WidgetGeometryList
@@ -112,8 +53,6 @@ namespace FasdDesktopUi.Pages.DetailsPage.ViewModels
 
         #endregion
 
-        #endregion
-
         #region Details Properties
 
         #region TimeSinceLastRefresh property
@@ -145,21 +84,6 @@ namespace FasdDesktopUi.Pages.DetailsPage.ViewModels
 
         #endregion
 
-        #region DetailsData property
-
-        private cDetailsPageDataHistoryDataModel detailsDataList;
-        public cDetailsPageDataHistoryDataModel DetailsDataList
-        {
-            get { return detailsDataList; }
-            set
-            {
-                detailsDataList = value;
-                OnPropertyChanged();
-            }
-        }
-
-        #endregion
-
         #region ShownValueColumnsCount
         public int ShownValueColumnsCount
         {
@@ -245,39 +169,6 @@ namespace FasdDesktopUi.Pages.DetailsPage.ViewModels
             }
         }
 
-        public void SetPropertyValues(cDetailsPageData propertyValues)
-        {
-            var CM = MethodBase.GetCurrentMethod();
-            LogMethodBegin(CM);
-            try
-            {
-                DataProvider = propertyValues.DataProvider;
-
-                //Heading Properties
-                HeadingData = propertyValues.HeadingData;
-
-                //Widget Properties
-                WidgetDataList = propertyValues.WidgetData;
-
-                //Details Properties
-                TimeSinceLastRefresh = propertyValues.TimeSinceLastRefresh;
-                ShownValueColumnsCount = propertyValues.ShownValueColumnsCount;
-                DetailsDataList = propertyValues.DataHistoryList;
-
-                //Menu Properties
-                MenuBarData = propertyValues.MenuBarData;
-            }
-            catch (Exception E)
-            {
-                LogEntry($"Passed history values: {propertyValues}");
-                LogException(E);
-            }
-            finally
-            {
-                LogMethodEnd(CM);
-            }
-        }
-
         #endregion
 
         #endregion

FasdDesktopUi/Pages/DetailsPage/UserControls/DataHistory/DetailsPageDataHistoryCollection.xaml

@@ -4,7 +4,7 @@
              xmlns:mc="http://schemas.openxmlformats.org/markup-compatibility/2006"
              xmlns:d="http://schemas.microsoft.com/expression/blend/2008"
              xmlns:local="clr-namespace:FasdDesktopUi.Pages.DetailsPage.UserControls"
-             xmlns:ico="clr-namespace:FasdDesktopUi.Basics.UserControls.AdaptableIcon"
+             xmlns:ico="clr-namespace:FasdDesktopUi.Basics.UserControls.AdaptableIcon;assembly=F4SD-AdaptableIcon"
              xmlns:config="clr-namespace:C4IT.FASD.Base;assembly=F4SD-Cockpit-Client-Base"
              xmlns:vc="clr-namespace:FasdDesktopUi.Basics.Converter"
              mc:Ignorable="d"

FasdDesktopUi/Pages/DetailsPage/UserControls/DataHistory/DetailsPageDataHistoryCollection.xaml.cs

@@ -1,21 +1,15 @@
 using System;
 using System.Collections.Generic;
-using System.Collections.ObjectModel;
 using System.ComponentModel;
 using System.Globalization;
 using System.Linq;
 using System.Reflection;
-using System.Text;
 using System.Threading.Tasks;
 using System.Windows;
 using System.Windows.Controls;
-using System.Windows.Data;
-using System.Windows.Documents;
 using System.Windows.Input;
 using System.Windows.Media;
 using System.Windows.Threading;
-using C4IT.Logging;
-using C4IT.MultiLanguage;
 using FasdDesktopUi.Basics;
 using FasdDesktopUi.Basics.Enums;
 using FasdDesktopUi.Pages.DetailsPage.Models;
@@ -509,7 +503,7 @@ namespace FasdDesktopUi.Pages.DetailsPage.UserControls
                     default:
                         subtitleStyle = titleColumnMainTitleStyle;
                         break;
-                };
+                }
 
                 double subtitleLength = MeasureStringSize(subtitle.Content, new TextBox { Style = subtitleStyle }).Width;
                 maxTitleLength = maxTitleLength < subtitleLength ? subtitleLength + 70 : maxTitleLength;

FasdDesktopUi/Pages/DetailsPage/UserControls/DetailsPageNavigationHeading.xaml.cs

@@ -19,6 +19,7 @@ using C4IT.FASD.Base;
 
 using static C4IT.Logging.cLogManager;
 using C4IT.FASD.Cockpit.Communication;
+using FasdDesktopUi.Basics.Services.SupportCase.Controllers;
 
 namespace FasdDesktopUi.Pages.DetailsPage.UserControls
 {
@@ -41,6 +42,8 @@ namespace FasdDesktopUi.Pages.DetailsPage.UserControls
             }
         }
 
+        public SupportCaseController SupportCaseController { get; set; }
+
         private List<Border> _highlightBorders;
 
         private void UpdateHeaderHighlights()
@@ -457,6 +460,8 @@ namespace FasdDesktopUi.Pages.DetailsPage.UserControls
 
                     if (headingIcon != null)
                     {
+                        headingIcon.Tag = heading.Realtion;
+
                         if (heading.IsOnline)
                         {
                             headingIcon.SetResourceReference(AdaptableIcon.PrimaryIconColorProperty, "Color.Green");
@@ -471,6 +476,7 @@ namespace FasdDesktopUi.Pages.DetailsPage.UserControls
 
                     if (headingTextBlock != null && string.IsNullOrWhiteSpace(heading.HeadingText) is false)
                     {
+                        headingTextBlock.Tag = heading.Realtion;
                         headingTextBlock.Text = heading.HeadingText;
                     }
 
@@ -632,7 +638,7 @@ namespace FasdDesktopUi.Pages.DetailsPage.UserControls
                 var action = new cShowHeadingSelectionMenuAction();
                 ShowsRelations = true;
                 cUiActionBase.RaiseEvent(new cShowHeadingSelectionMenuAction(), this, sender);
-                DoShowRelations(swapCaseData, location);
+                DoShowRelations(swapCaseData, location, SupportCaseController);
                 //Dispatcher.Invoke(async () => await action.RunUiActionAsync(sender, location, false, DataProvider));
             }
             catch (Exception E)
@@ -642,7 +648,7 @@ namespace FasdDesktopUi.Pages.DetailsPage.UserControls
         }
 
 
-        private void DoShowRelations(cSwapCaseInfo swapCaseData, CustomMenu customMenu)
+        private void DoShowRelations(cSwapCaseInfo swapCaseData, CustomMenu customMenu, SupportCaseController supportCaseController)
         {
 
             var CM = MethodBase.GetCurrentMethod();
@@ -669,7 +675,7 @@ namespace FasdDesktopUi.Pages.DetailsPage.UserControls
                         {
                             IsMatchingRelation = isMatchingRelation,
                             IsUsedForCaseEnrichment = true,
-                            UiAction = new cChangeHealthCardAction(storedRelation)
+                            UiAction = new cChangeHealthCardAction(storedRelation, supportCaseController)
                         });
                     }
                 }

FasdDesktopUi/Pages/DetailsPage/UserControls/DetailsPageWidgetCollection.xaml

@@ -5,7 +5,7 @@
              xmlns:d="http://schemas.microsoft.com/expression/blend/2008"
              xmlns:local="clr-namespace:FasdDesktopUi.Pages.DetailsPage.UserControls"
              xmlns:uc="clr-namespace:FasdDesktopUi.Pages.DetailsPage.UserControls"
-             xmlns:ico="clr-namespace:FasdDesktopUi.Basics.UserControls.AdaptableIcon"
+             xmlns:ico="clr-namespace:FasdDesktopUi.Basics.UserControls.AdaptableIcon;assembly=F4SD-AdaptableIcon"
              xmlns:config="clr-namespace:C4IT.FASD.Base;assembly=F4SD-Cockpit-Client-Base"
              x:Name="_this"
              mc:Ignorable="d"

FasdDesktopUi/Pages/DetailsPage/UserControls/DetailsPageWindowStateBar.xaml

@@ -10,7 +10,7 @@
              d:DesignHeight="450"
              d:DesignWidth="800"
              d:Background="White"
-             DataContext="{Binding RelativeSource={RelativeSource Self}}">
+             DataContext="{Binding RelativeSource={RelativeSource Self}}" Loaded="UserControl_Loaded">
 
     <UserControl.Resources>
         <vc:LanguageDefinitionsConverter x:Key="LanguageConverter" />
@@ -50,6 +50,15 @@
                 </Style>
             </StackPanel.Resources>
 
+            <ico:AdaptableIcon x:Name="RawValuesButton"
+                               Margin="7.5 0 0 0"
+                               Visibility="Collapsed"
+                               ToolTip="{Binding Converter={StaticResource LanguageConverter}, ConverterParameter=Global.NavBar.ShowRawValues}"
+                               SelectedMaterialIcon="ic_view_list"
+                               MouseUp="RawValuesButton_Click"
+                               TouchDown="RawValuesButton_Click"
+                               />
+
             <ico:AdaptableIcon x:Name="MinimizeButton"
                                BorderPadding="0 10 0 0"
                                VerticalAlignment="Bottom"

FasdDesktopUi/Pages/DetailsPage/UserControls/DetailsPageWindowStateBar.xaml.cs

@@ -1,7 +1,10 @@
-using System.Windows;
+using System;
+using System.Windows;
 using System.Windows.Controls;
 using System.Windows.Input;
 
+using FasdDesktopUi.Basics.UiActions;
+
 namespace FasdDesktopUi.Pages.DetailsPage.UserControls
 {
     public partial class DetailsPageWindowStateBar : UserControl
@@ -11,6 +14,14 @@ namespace FasdDesktopUi.Pages.DetailsPage.UserControls
             InitializeComponent();
         }
 
+        private void UserControl_Loaded(object sender, RoutedEventArgs e)
+        {
+            if (cFasdCockpitConfig.Instance?.ShowRawHealthcardValues == true)
+                RawValuesButton.Visibility = Visibility.Visible;
+            else
+                RawValuesButton.Visibility = Visibility.Collapsed;
+        }
+
         private void MinimizeButton_Click(object sender, InputEventArgs e)
         {
             if (sender is UIElement senderVisual)
@@ -28,5 +39,11 @@ namespace FasdDesktopUi.Pages.DetailsPage.UserControls
             if (sender is UIElement senderVisual)
                 Window.GetWindow(senderVisual).Close();
         }
+
+        private void RawValuesButton_Click(object sender, InputEventArgs e)
+        {
+            cUiActionBase.RaiseEvent(new UiShowRawHealthcardValues(), this, this);
+        }
+
     }
 }

FasdDesktopUi/Pages/RawHealthCardValuesPage/RawHealthCardValuesPage.xaml

@@ -0,0 +1,109 @@
+<Window x:Class="FasdDesktopUi.Pages.RawHealthCardValuesPage.RawHealthCardValuesPage"
+        xmlns="http://schemas.microsoft.com/winfx/2006/xaml/presentation"
+        xmlns:x="http://schemas.microsoft.com/winfx/2006/xaml"
+        xmlns:d="http://schemas.microsoft.com/expression/blend/2008"
+        xmlns:mc="http://schemas.openxmlformats.org/markup-compatibility/2006"
+        xmlns:local="clr-namespace:FasdDesktopUi.Pages.RawHealthCardValuesPage"
+        xmlns:ico="clr-namespace:FasdDesktopUi.Basics.UserControls.AdaptableIcon;assembly=F4SD-AdaptableIcon"
+        xmlns:vc="clr-namespace:FasdDesktopUi.Basics.Converter"
+        mc:Ignorable="d"
+        Title="F4SD Raw healthcard values"
+        Height="800" Width="1024"
+        MinHeight="800" MinWidth="1024" Loaded="Window_Loaded"
+        >
+    <WindowChrome.WindowChrome>
+        <WindowChrome CaptionHeight="20" />
+    </WindowChrome.WindowChrome>
+    <Window.Resources>
+        <vc:LanguageDefinitionsConverter x:Key="LanguageConverter" />
+        <Style x:Key="AdaptableIconButtonStyle" TargetType="ico:AdaptableIcon">
+            <Setter Property="Cursor" Value="Hand" />
+            <Setter Property="PrimaryIconColor" Value="{DynamicResource Color.Menu.Icon}" />
+            <Setter Property="Margin" Value="7.5 0" />
+            <Setter Property="BorderPadding" Value="0" />
+            <Setter Property="IconHeight" Value="25" />
+            <Setter Property="IconWidth" Value="25" />
+            <Style.Triggers>
+                <Trigger Property="IsMouseOver" Value="True">
+                    <Setter Property="PrimaryIconColor" Value="{DynamicResource Color.Menu.Icon.Hover}" />
+                </Trigger>
+            </Style.Triggers>
+        </Style>
+    </Window.Resources>
+    <Grid>
+        <Grid.RowDefinitions>
+            <RowDefinition Height="45"/>
+            <RowDefinition Height="*"/>
+            <RowDefinition Height="20"/>
+        </Grid.RowDefinitions>
+        <Grid.ColumnDefinitions>
+            <ColumnDefinition Width="20"/>
+            <ColumnDefinition Width="*"/>
+            <ColumnDefinition Width="20"/>
+        </Grid.ColumnDefinitions>
+
+        <StackPanel Grid.Row="0" Grid.Column="1" Orientation="Horizontal">
+            <TextBlock VerticalAlignment="Center" FontSize="12" Margin="0,0,0,0" Text="Dieter Sagawe | PC010089" />
+            <TextBlock VerticalAlignment="Center" Margin="20,0,0,0" FontSize="12" Text="Origin filter:" />
+            <ComboBox Name="OriginFilterComboBox" Width="150" Height="28" FontSize="12" Margin="5,0,0,0" SelectionChanged="OriginFilterComboBox_SelectionChanged">
+                <ComboBoxItem Content="All" IsSelected="True"/>
+                <ComboBoxItem Content="Main"/>
+                <ComboBoxItem Content="Active Directory"/>
+                <ComboBoxItem Content="Azure AD"/>
+                <ComboBoxItem Content="F4SD Agent"/>
+                <ComboBoxItem Content="Intune"/>
+                <ComboBoxItem Content="Citrix"/>
+                <ComboBoxItem Content="Matrix42"/>
+            </ComboBox>
+        </StackPanel>
+        <StackPanel Grid.Row="0" Grid.Column="1" Orientation="Horizontal"  HorizontalAlignment="Right"  VerticalAlignment="Center" WindowChrome.IsHitTestVisibleInChrome="True">
+            <ico:AdaptableIcon x:Name="MinimizeButton"
+                               Style="{StaticResource AdaptableIconButtonStyle}"
+                               BorderPadding="0 10 0 0"
+                               VerticalAlignment="Bottom"
+                               MouseUp="MinimizeButton_Click"
+                               TouchDown="MinimizeButton_Click"
+                               ToolTip="{Binding Converter={StaticResource LanguageConverter}, ConverterParameter=Global.NavBar.Minimize}"
+                               SelectedInternIcon="window_minimize" />
+
+            <ico:AdaptableIcon x:Name="WindowSizeButton"
+                               MouseUp="WindowSizeButton_Click"
+                               TouchDown="WindowSizeButton_Click">
+
+                <ico:AdaptableIcon.Resources>
+                    <Style TargetType="ico:AdaptableIcon"
+                           BasedOn="{StaticResource AdaptableIconButtonStyle}">
+                        <Setter Property="SelectedInternIcon"
+                                Value="window_fullscreen" />
+                        <Setter Property="ToolTip"
+                                Value="{Binding Converter={StaticResource LanguageConverter}, ConverterParameter=Global.NavBar.Maximize}" />
+                        <Style.Triggers>
+                            <DataTrigger Binding="{Binding RelativeSource={RelativeSource AncestorType=Window}, Path=WindowState}"
+                                         Value="Normal">
+                                <Setter Property="SelectedInternIcon"
+                                        Value="window_fullscreen" />
+                            </DataTrigger>
+                            <DataTrigger Binding="{Binding RelativeSource={RelativeSource AncestorType=Window}, Path=WindowState}"
+                                         Value="Maximized">
+                                <Setter Property="SelectedInternIcon"
+                                        Value="window_fullscreenExit" />
+                                <Setter Property="ToolTip"
+                                        Value="{Binding Converter={StaticResource LanguageConverter}, ConverterParameter=Global.NavBar.UnMaximize}" />
+                            </DataTrigger>
+                        </Style.Triggers>
+                    </Style>
+                </ico:AdaptableIcon.Resources>
+            </ico:AdaptableIcon>
+
+            <ico:AdaptableIcon x:Name="CloseButton"
+                               Style="{StaticResource AdaptableIconButtonStyle}"
+                               HorizontalAlignment="Right"
+                               VerticalAlignment="Center"
+                               ToolTip="{Binding Converter={StaticResource LanguageConverter}, ConverterParameter=Global.NavBar.Close}"
+                               MouseUp="CloseButton_Click"
+                               TouchDown="CloseButton_Click"
+                               SelectedInternIcon="window_close" />
+        </StackPanel>
+        <TreeView Grid.Row="1" Grid.Column="1" Name="RawValuesTreeView" />
+    </Grid>
+</Window>

FasdDesktopUi/Pages/RawHealthCardValuesPage/RawHealthCardValuesPage.xaml.cs

@@ -0,0 +1,64 @@
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using System.Text;
+using System.Threading.Tasks;
+using System.Windows;
+using System.Windows.Controls;
+using System.Windows.Data;
+using System.Windows.Documents;
+using System.Windows.Input;
+using System.Windows.Media;
+using System.Windows.Media.Imaging;
+using System.Windows.Shapes;
+
+using C4IT.FASD.Base;
+using C4IT.MultiLanguage;
+
+namespace FasdDesktopUi.Pages.RawHealthCardValuesPage
+{
+    public partial class RawHealthCardValuesPage : Window
+    {
+        private enumDataHistoryOrigin originFilter = enumDataHistoryOrigin.Unknown;
+
+        public RawHealthCardValuesPage()
+        {
+            InitializeComponent();
+        }
+
+        private void CloseButton_Click(object sender, InputEventArgs e)
+        {
+            Close();
+        }
+
+        private void MinimizeButton_Click(object sender, InputEventArgs e)
+        {
+            this.WindowState = WindowState.Minimized;
+        }
+
+        private void WindowSizeButton_Click(object sender, InputEventArgs e)
+        {
+            this.WindowState = this.WindowState == WindowState.Maximized ? WindowState.Normal : WindowState.Maximized;
+        }
+
+        private void Window_Loaded(object sender, RoutedEventArgs e)
+        {
+            OriginFilterComboBox.Items.Clear();
+            foreach (enumDataHistoryOrigin origin in Enum.GetValues(typeof(enumDataHistoryOrigin)))
+            {
+                string  _name = cMultiLanguageSupport.GetItem("Global.Enumeration.DataHistoryOrigin." + origin.ToString());
+                if (string.IsNullOrEmpty(_name))
+                    _name = origin.ToString();
+                OriginFilterComboBox.Items.Add(new ComboBoxItem() { Content = _name, Tag = origin});
+            }
+            OriginFilterComboBox.SelectedIndex = 0;
+
+        }
+
+        private void OriginFilterComboBox_SelectionChanged(object sender, SelectionChangedEventArgs e)
+        {
+            if (OriginFilterComboBox.SelectedItem is ComboBoxItem selectedItem && selectedItem.Tag is enumDataHistoryOrigin selectedOrigin)
+                originFilter = selectedOrigin;
+        }
+    }
+}

FasdDesktopUi/Pages/SearchPage/SearchPageView.xaml

@@ -75,13 +75,13 @@
                 </Border>
 
                 <Border Grid.Row="0">
-                    <CheckBox x:Name="FilterCheckbox"
-                              Style="{DynamicResource ToggleSwitch}"
-                              Margin="0 7 50 129"
-                              VerticalAlignment="Top"
-                              HorizontalAlignment="Right"
-                              Cursor="Hand"
-                              Visibility="Visible">
+                    <CheckBox x:Name="FilterCheckbox"
+                              Style="{DynamicResource ToggleSwitch}"
+                              Margin="0 7 50 129"
+                              VerticalAlignment="Top"
+                              HorizontalAlignment="Right"
+                              Cursor="Hand"
+                              Visibility="Visible">
                     </CheckBox>
                 </Border>
 
@@ -107,16 +107,27 @@
                            Visibility="Visible" />
                 </Border>
 
-                <Border Grid.Row="0">
-                    <Label x:Name="TicketOverviewLabel"
-                           Content="{Binding Converter={StaticResource LanguageConverter}, ConverterParameter=TicketOverview.Header}"
-                           Style="{DynamicResource DetailsPage.DataHistory.TitleColumn.OverviewTitle}"
-                           Margin="9 0 0 0"
-                           VerticalAlignment="Top"
-                           HorizontalAlignment="Left"
-                           FontWeight="Bold"
-                           Visibility="Visible" />
-                </Border>
+                <Border Grid.Row="0">
+                    <StackPanel Orientation="Horizontal"
+                                Margin="9 0 0 0"
+                                VerticalAlignment="Top"
+                                HorizontalAlignment="Left">
+                        <Label x:Name="TicketOverviewLabel"
+                               Content="{Binding Converter={StaticResource LanguageConverter}, ConverterParameter=TicketOverview.Header}"
+                               Style="{DynamicResource DetailsPage.DataHistory.TitleColumn.OverviewTitle}"
+                               VerticalAlignment="Top"
+                               HorizontalAlignment="Left"
+                               FontWeight="Bold"
+                               Visibility="Visible" />
+                        <buc:Badge Margin="6 0 0 0"
+                                   VerticalAlignment="Center"
+                                   Text="Beta">
+                            <buc:Badge.LayoutTransform>
+                                <ScaleTransform ScaleX="0.85" ScaleY="0.85" />
+                            </buc:Badge.LayoutTransform>
+                        </buc:Badge>
+                    </StackPanel>
+                </Border>
             </Grid>
 
             <!--Grid Row 2 SearchResult + SearchHistory-->
@@ -154,8 +165,11 @@
                         CornerRadius="10"
                         VerticalAlignment="Bottom"
                         Visibility="Collapsed">
+                    <ScrollViewer VerticalScrollBarVisibility="Auto">
                     <buc:CustomSearchResultCollection x:Name="ResultMenu"
-                                                      x:FieldModifier="private" />
+                                                      x:FieldModifier="private" 
+                                                      PreviewMouseWheel="ResultMenu_PreviewMouseWheel"/>
+                    </ScrollViewer>
                 </Border>
             </Grid>
 

FasdDesktopUi/Pages/SearchPage/SearchPageView.xaml.cs

@@ -21,6 +21,7 @@ using System.Reflection;
 using System.Threading;
 using System.Threading.Tasks;
 using System.Windows;
+using System.Windows.Controls;
 using System.Windows.Input;
 using System.Windows.Interop;
 using System.Windows.Media;
@@ -32,9 +33,12 @@ namespace FasdDesktopUi.Pages.SearchPage
 {
     public partial class SearchPageView : Window, ISearchUiProvider
     {
-        private static SearchPageView _instance = null;
-        private const int WM_NCHITTEST = 0x0084;
-        private const int HTTRANSPARENT = -1;
+        private static SearchPageView _instance = null;
+        private const int WM_NCHITTEST = 0x0084;
+        private const int HTTRANSPARENT = -1;
+        private readonly HashSet<TileScope> _ticketOverviewNotificationScopesPrimed = new HashSet<TileScope>();
+        private bool _ticketOverviewFirstEventHandled;
+        private readonly HashSet<TileScope> _ticketOverviewInitWasEmptyScopes = new HashSet<TileScope>();
         public static SearchPageView Instance
         {
             get
@@ -62,72 +66,155 @@ namespace FasdDesktopUi.Pages.SearchPage
 
         public SupportCaseSearchService SearchService { get; } = new SupportCaseSearchService(new RelationService());
 
-        private SearchPageView()
-        {
-            try
-            {
-                InitializeComponent();
-                Visibility = Visibility.Visible;
-                _instance = this;
-
-                // FilterToggleCheckBox-Events registrieren
-                FilterCheckbox.Checked += (s, e) => FilterToggleCheckedChanged?.Invoke(this, true);
-                FilterCheckbox.Unchecked += (s, e) => FilterToggleCheckedChanged?.Invoke(this, false);
-
-                Loaded += (s, e) =>
-                {
-                    Hide();
-                    SearchBarUc.ActivateManualSearch();
-                };
-
-                AddCustomEventHandlers();
-
-                UiSettingsChanged(null, null);
-
-                if (TicketOverviewUpdateService.Instance != null)
-                {
-                    TicketOverviewUpdateService.Instance.Start();
-                    TicketOverviewUpdateService.Instance.OverviewCountsChanged += TicketOverviewUpdateService_OverviewCountsChanged;
-                }
-            }
-            catch (Exception E)
-            {
-                LogException(E);
-            }
+        private SearchPageView()
+        {
+            try
+            {
+                InitializeComponent();
+                Visibility = Visibility.Visible;
+                _instance = this;
+
+                GetPrimaryScreenSize();
+
+                // FilterToggleCheckBox-Events registrieren
+                FilterCheckbox.Checked += (s, e) => FilterToggleCheckedChanged?.Invoke(this, true);
+                FilterCheckbox.Unchecked += (s, e) => FilterToggleCheckedChanged?.Invoke(this, false);
+
+                Loaded += (s, e) =>
+                {
+                    Hide();
+                    SearchBarUc.ActivateManualSearch();
+                    ScheduleSearchResultMaxHeightUpdate();
+                };
+                SizeChanged += (s, e) => ScheduleSearchResultMaxHeightUpdate();
+                SearchBarUc.SizeChanged += (s, e) => ScheduleSearchResultMaxHeightUpdate();
+                BodyStack_TicketOverview.SizeChanged += (s, e) => ScheduleSearchResultMaxHeightUpdate();
+                SearchHistoryBorder.SizeChanged += (s, e) => ScheduleSearchResultMaxHeightUpdate();
+
+                AddCustomEventHandlers();
+
+                if (TicketOverviewUpdateService.Instance != null)
+                {
+                    TicketOverviewUpdateService.Instance.OverviewCountsChanged += TicketOverviewUpdateService_OverviewCountsChanged;
+                }
+
+                UiSettingsChanged(null, null);
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+            }
         }
 
-        private void SetSearchResultVisibility(bool isVisible)
-        {
-            SearchResultBorder.Visibility = isVisible ? Visibility.Visible : Visibility.Collapsed;
-            BodyStack_SearchResults.Visibility = (isVisible || SearchResultBorder.IsVisible) ? Visibility.Visible : Visibility.Collapsed;
-        }
+        public void GetPrimaryScreenSize()
+        {
+            UpdateSearchResultMaxHeight();
+        }
+
+        private void ScheduleSearchResultMaxHeightUpdate()
+        {
+            if (Dispatcher == null || Dispatcher.HasShutdownStarted)
+                return;
+
+            Dispatcher.BeginInvoke((Action)UpdateSearchResultMaxHeight, DispatcherPriority.Loaded);
+        }
+
+        private void UpdateSearchResultMaxHeight()
+        {
+            if (SearchResultBorder == null)
+                return;
+
+            var workAreaHeight = ActualHeight > 0 ? ActualHeight : SystemParameters.WorkArea.Height;
+            var reservedHeight = 0.0;
+
+            reservedHeight += GetVisibleHeightWithMargin(SearchBarUc);
+            reservedHeight += GetVisibleHeightWithMargin(BodyStack_TicketOverview);
+            reservedHeight += GetVisibleHeightWithMargin(SearchHistoryBorder);
+
+            if (MainBorder != null)
+            {
+                reservedHeight += MainBorder.Padding.Top + MainBorder.Padding.Bottom;
+            }
+
+            var searchResultMargin = SearchResultBorder.Margin;
+            var availableHeight = workAreaHeight - reservedHeight - searchResultMargin.Top - searchResultMargin.Bottom;
+            availableHeight = Math.Max(0, availableHeight);
+            SearchResultBorder.MaxHeight = availableHeight;
+        }
+
+        private static double GetVisibleHeightWithMargin(FrameworkElement element)
+        {
+            if (element == null || element.Visibility != Visibility.Visible)
+                return 0;
+
+            var margin = element.Margin;
+            return element.ActualHeight + margin.Top + margin.Bottom;
+        }
+
+        private void SetSearchResultVisibility(bool isVisible)
+        {
+            SearchResultBorder.Visibility = isVisible ? Visibility.Visible : Visibility.Collapsed;
+            BodyStack_SearchResults.Visibility = (isVisible || SearchResultBorder.IsVisible) ? Visibility.Visible : Visibility.Collapsed;
+            ScheduleSearchResultMaxHeightUpdate();
+        }
+
+        public void SetSearchHistoryVisibility(bool isVisible)
+        {
+            SearchHistoryBorder.Visibility = isVisible && !SearchHistory.IsEmpty() ? Visibility.Visible : Visibility.Collapsed;
+            BodyStack_SearchResults.Visibility = (isVisible || SearchResultBorder.IsVisible) ? Visibility.Visible : Visibility.Collapsed;
+            ScheduleSearchResultMaxHeightUpdate();
+        }
 
-        public void SetSearchHistoryVisibility(bool isVisible)
-        {
-            SearchHistoryBorder.Visibility = isVisible && !SearchHistory.IsEmpty() ? Visibility.Visible : Visibility.Collapsed;
-            BodyStack_SearchResults.Visibility = (isVisible || SearchResultBorder.IsVisible) ? Visibility.Visible : Visibility.Collapsed;
-        }
+        private bool CheckTicketOverviewAvailability()
+        {
+            return cFasdCockpitConfig.Instance?.Global?.TicketConfiguration?.ShowOverview == true;
+        }
+
+        private void UpdateTicketOverviewAvailability()
+        {
+            var enabled = CheckTicketOverviewAvailability();
+            var service = TicketOverviewUpdateService.Instance;
+            service?.UpdateAvailability(enabled);
+            if (enabled)
+                _ = service?.FetchAsync();
+
+            if (!enabled)
+            {
+                if (Dispatcher.CheckAccess())
+                {
+                    ApplyTicketOverviewDisabledState();
+                }
+                else
+                {
+                    Dispatcher.Invoke(ApplyTicketOverviewDisabledState);
+                }
+            }
+        }
+
+        private void ApplyTicketOverviewDisabledState()
+        {
+            _renderTicketOverviewUserNames = false;
+            _ticketOverviewNotificationScopesPrimed.Clear();
+            _ticketOverviewFirstEventHandled = false;
+            _ticketOverviewInitWasEmptyScopes.Clear();
+            SetTicketOverviewVisibility(false);
+            (Application.Current as App)?.ClearTicketOverviewTrayNotification();
+        }
 
-        private bool CheckTicketOverviewAvailability()
-        {
-            if (cFasdCockpitCommunicationBase.Instance.IsDemo())
-                return true;
-            return false;
-        }
-
-        private void SetTicketOverviewVisibility(bool isVisible)
-        {
-            var b = isVisible;
-            if (!CheckTicketOverviewAvailability())
-                b = false;
+        private void SetTicketOverviewVisibility(bool isVisible)
+        {
+            var b = isVisible;
+            if (!CheckTicketOverviewAvailability())
+                b = false;
 
             BodyStack_TicketOverview.Visibility = b ? Visibility.Visible : Visibility.Collapsed;
             TicketOverviewBorder.Visibility = b ? Visibility.Visible : Visibility.Collapsed;
             FilterCheckbox.Visibility = b ? Visibility.Visible : Visibility.Collapsed;
-            RoleLabel.Visibility = b ? Visibility.Visible : Visibility.Collapsed;
-            OwnTicketsLabel.Visibility = b ? Visibility.Visible : Visibility.Collapsed;
-            TicketOverviewLabel.Visibility = b ? Visibility.Visible : Visibility.Collapsed;
-        }
+            RoleLabel.Visibility = b ? Visibility.Visible : Visibility.Collapsed;
+            OwnTicketsLabel.Visibility = b ? Visibility.Visible : Visibility.Collapsed;
+            TicketOverviewLabel.Visibility = b ? Visibility.Visible : Visibility.Collapsed;
+            ScheduleSearchResultMaxHeightUpdate();
+        }
 
         public void ShowLoadingTextItem(string itemText)
         {
@@ -135,10 +222,10 @@ namespace FasdDesktopUi.Pages.SearchPage
             ResultMenu.ShowLoadingTextItem(itemText);
         }
 
-        public void ShowTicketOverviewPane()
-        {
-            Dispatcher.Invoke(() =>
-            {
+        public void ShowTicketOverviewPane()
+        {
+            Dispatcher.Invoke(() =>
+            {
                 bool overviewAlreadyVisible = TicketOverviewBorder.Visibility == Visibility.Visible;
 
                 SetTicketOverviewVisibility(true);
@@ -151,10 +238,28 @@ namespace FasdDesktopUi.Pages.SearchPage
                 }
                 TicketOverviewUc?.RefreshHighlightState(IsFilterChecked);
 
-                var app = Application.Current as FasdDesktopUi.App;
-                app?.ClearTicketOverviewTrayNotification();
-            });
-        }
+                var app = Application.Current as FasdDesktopUi.App;
+                app?.ClearTicketOverviewTrayNotification();
+            });
+        }
+
+        public void ShowTicketOverviewPaneForScope(TileScope? scope)
+        {
+            if (scope.HasValue)
+            {
+                Dispatcher.Invoke(() =>
+                {
+                    if (TicketOverviewBorder.Visibility == Visibility.Visible)
+                        return;
+
+                    var useRoleScope = scope.Value == TileScope.Role;
+                    if (FilterCheckbox != null && FilterCheckbox.IsChecked != useRoleScope)
+                        FilterCheckbox.IsChecked = useRoleScope;
+                });
+            }
+
+            ShowTicketOverviewPane();
+        }
 
         internal void CloseTicketOverviewResults()
         {
@@ -192,7 +297,7 @@ namespace FasdDesktopUi.Pages.SearchPage
 
             enumFasdInformationClass GetInformationClass(cF4sdApiSearchResultRelation relation) => cF4sdIdentityEntry.GetFromSearchResult(relation.Type);
 
-            cMenuDataBase GetMenuData(cF4sdApiSearchResultRelation relation, IRelationService trelationService)
+            cMenuDataBase GetMenuData(cF4sdApiSearchResultRelation relation, IRelationService subRelationService)
             {
                 try
                 {
@@ -837,37 +942,178 @@ namespace FasdDesktopUi.Pages.SearchPage
             }
         }
 
-        private void TicketOverviewUpdateService_OverviewCountsChanged(object sender, TicketOverviewCountsChangedEventArgs e)
-        {
-            try
-            {
-                ApplyLatestCounts();
-                var positiveChanges = e.Changes?.Where(change => change.Delta > 0).ToList();
-                TicketOverviewUc?.SetHighlights(positiveChanges, IsFilterChecked);
-
-                var app = Application.Current as FasdDesktopUi.App;
-
-                if (positiveChanges == null || positiveChanges.Count == 0)
-                {
-                    app?.ClearTicketOverviewTrayNotification();
-                    return;
-                }
-
-                var message = BuildNotificationMessage(positiveChanges);
-                if (string.IsNullOrWhiteSpace(message))
-                {
-                    app?.ClearTicketOverviewTrayNotification();
-                    return;
-                }
-
-                app?.ShowTicketOverviewTrayNotification(message);
-                ShowTicketOverviewNotification(message);
-            }
-            catch (Exception ex)
-            {
-                LogException(ex);
-            }
-        }
+        private void TicketOverviewUpdateService_OverviewCountsChanged(object sender, TicketOverviewCountsChangedEventArgs e)
+        {
+            try
+            {
+                ApplyLatestCounts();
+                var positiveChanges = e.Changes?.Where(change => change.Delta > 0).ToList();
+                var app = Application.Current as FasdDesktopUi.App;
+                var service = TicketOverviewUpdateService.Instance;
+
+                if (!_ticketOverviewFirstEventHandled)
+                {
+                    _ticketOverviewFirstEventHandled = true;
+                    foreach (var scope in GetTicketOverviewEventScopes(e))
+                    {
+                        PrimeTicketOverviewScope(scope);
+                        TrackEmptyInitScope(scope, e?.CurrentCounts);
+                    }
+                    app?.ClearTicketOverviewTrayNotification();
+                    return;
+                }
+
+                if (e.InitializedScope.HasValue)
+                {
+                    PrimeTicketOverviewScope(e.InitializedScope.Value);
+                    TrackEmptyInitScope(e.InitializedScope.Value, e?.CurrentCounts);
+                    app?.ClearTicketOverviewTrayNotification();
+                    return;
+                }
+
+                if (positiveChanges == null || positiveChanges.Count == 0)
+                {
+                    app?.ClearTicketOverviewTrayNotification();
+                    return;
+                }
+
+                if (service != null && !service.AreAllScopesInitialized)
+                {
+                    app?.ClearTicketOverviewTrayNotification();
+                    return;
+                }
+
+                var filteredChanges = FilterChangesForPrimedScopes(positiveChanges);
+                if (filteredChanges.Count == 0)
+                {
+                    app?.ClearTicketOverviewTrayNotification();
+                    return;
+                }
+
+                TicketOverviewUc?.SetHighlights(filteredChanges, IsFilterChecked);
+
+                var pendingScope = ResolveSingleScope(filteredChanges);
+                app?.SetTicketOverviewNotificationScope(pendingScope);
+
+                var message = BuildNotificationMessage(filteredChanges);
+                if (string.IsNullOrWhiteSpace(message))
+                {
+                    app?.ClearTicketOverviewTrayNotification();
+                    return;
+                }
+
+                app?.ShowTicketOverviewTrayNotification(message);
+                ShowTicketOverviewNotification(message);
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+        }
+
+        private void PrimeTicketOverviewScope(TileScope scope)
+        {
+            if (_ticketOverviewNotificationScopesPrimed.Add(scope))
+            {
+                TicketOverviewUc?.ClearHighlightsForScope(scope);
+            }
+        }
+
+        private IReadOnlyList<TileCountChange> FilterChangesForPrimedScopes(IReadOnlyList<TileCountChange> changes)
+        {
+            if (changes == null || changes.Count == 0)
+                return Array.Empty<TileCountChange>();
+
+            var filteredChanges = new List<TileCountChange>(changes.Count);
+            var unprimedScopes = new HashSet<TileScope>();
+            var silentInitScopes = new HashSet<TileScope>();
+
+            foreach (var change in changes)
+            {
+                if (_ticketOverviewInitWasEmptyScopes.Contains(change.Scope))
+                {
+                    silentInitScopes.Add(change.Scope);
+                    continue;
+                }
+
+                if (_ticketOverviewNotificationScopesPrimed.Contains(change.Scope))
+                {
+                    filteredChanges.Add(change);
+                }
+                else
+                {
+                    unprimedScopes.Add(change.Scope);
+                }
+            }
+
+            foreach (var scope in unprimedScopes)
+            {
+                PrimeTicketOverviewScope(scope);
+            }
+
+            if (silentInitScopes.Count > 0)
+            {
+                foreach (var scope in silentInitScopes)
+                {
+                    _ticketOverviewInitWasEmptyScopes.Remove(scope);
+                    PrimeTicketOverviewScope(scope);
+                }
+            }
+
+            return filteredChanges;
+        }
+
+        private void TrackEmptyInitScope(TileScope scope, IReadOnlyDictionary<string, TileCounts> counts)
+        {
+            if (IsScopeCountsEmpty(scope, counts))
+            {
+                _ticketOverviewInitWasEmptyScopes.Add(scope);
+            }
+        }
+
+        private static bool IsScopeCountsEmpty(TileScope scope, IReadOnlyDictionary<string, TileCounts> counts)
+        {
+            if (counts == null || counts.Count == 0)
+                return true;
+
+            foreach (var kvp in counts)
+            {
+                var value = scope == TileScope.Role ? kvp.Value.Role : kvp.Value.Personal;
+                if (value != 0)
+                    return false;
+            }
+
+            return true;
+        }
+
+        private static IEnumerable<TileScope> GetTicketOverviewEventScopes(TicketOverviewCountsChangedEventArgs e)
+        {
+            if (e == null)
+                return Enumerable.Empty<TileScope>();
+
+            if (e.InitializedScope.HasValue)
+                return new[] { e.InitializedScope.Value };
+
+            if (e.Changes == null || e.Changes.Count == 0)
+                return Enumerable.Empty<TileScope>();
+
+            return e.Changes.Select(change => change.Scope).Distinct();
+        }
+
+        private static TileScope? ResolveSingleScope(IReadOnlyList<TileCountChange> changes)
+        {
+            if (changes == null || changes.Count == 0)
+                return null;
+
+            var scope = changes[0].Scope;
+            for (int i = 1; i < changes.Count; i++)
+            {
+                if (changes[i].Scope != scope)
+                    return null;
+            }
+
+            return scope;
+        }
 
         private void ApplyLatestCounts()
         {
@@ -1082,11 +1328,12 @@ namespace FasdDesktopUi.Pages.SearchPage
 
                 SetPendingInformationClasses(new HashSet<enumFasdInformationClass> { enumFasdInformationClass.Ticket });
 
-                var relations = await LoadRelationsForTileAsync(e.Key, e.UseRoleScope, Math.Max(0, e.Count));
-                Debug.WriteLine($"[TicketOverview] Relations loaded: {relations?.Count ?? 0}");
-                var firstRelation = relations.FirstOrDefault();
-                string displayText = header;
-                if (firstRelation != null)
+                var relations = await LoadRelationsForTileAsync(e.Key, e.UseRoleScope, Math.Max(0, e.Count));
+                Debug.WriteLine($"[TicketOverview] Relations loaded: {relations?.Count ?? 0}");
+                var ticketOverviewRelationService = new RelationService();
+                var firstRelation = relations.FirstOrDefault();
+                string displayText = header;
+                if (firstRelation != null)
                 {
                     string firstSummary = null;
                     if (firstRelation.Infos != null && firstRelation.Infos.TryGetValue("Summary", out var summaryValue))
@@ -1130,16 +1377,16 @@ namespace FasdDesktopUi.Pages.SearchPage
                         {
                             trailingUser = userDisplayName;
                         }
-                        return (cMenuDataBase)new cMenuDataSearchRelation(r)
-                        {
-                            MenuText = r.DisplayName,
-                            TrailingText = trailingUser,
-                            UiAction = new cUiProcessSearchRelationAction(entry, r, null, this)
-                            {
-                                DisplayType = isEnabled ? enumActionDisplayType.enabled : enumActionDisplayType.disabled,
-                                Description = isEnabled ? string.Empty : disabledReason,
-                                AlternativeDescription = isEnabled ? string.Empty : disabledReason
-                            }
+                        return (cMenuDataBase)new cMenuDataSearchRelation(r)
+                        {
+                            MenuText = r.DisplayName,
+                            TrailingText = trailingUser,
+                            UiAction = new cUiProcessSearchRelationAction(entry, r, ticketOverviewRelationService, this)
+                            {
+                                DisplayType = isEnabled ? enumActionDisplayType.enabled : enumActionDisplayType.disabled,
+                                Description = isEnabled ? string.Empty : disabledReason,
+                                AlternativeDescription = isEnabled ? string.Empty : disabledReason
+                            }
                         };
                     }
                 );
@@ -1381,11 +1628,11 @@ namespace FasdDesktopUi.Pages.SearchPage
             }
         }
 
-        private void UiSettingsChanged(object sender, EventArgs e)
-        {
-            try
-            {
-                var positionAlignement = cFasdCockpitConfig.Instance.Global.SmallViewAlignment;
+        private void UiSettingsChanged(object sender, EventArgs e)
+        {
+            try
+            {
+                var positionAlignement = cFasdCockpitConfig.Instance.Global.SmallViewAlignment;
 
                 switch (positionAlignement)
                 {
@@ -1396,18 +1643,49 @@ namespace FasdDesktopUi.Pages.SearchPage
                         Dispatcher.Invoke(() => MainBorder.HorizontalAlignment = HorizontalAlignment.Right);
                         break;
                     default:
-                        Dispatcher.Invoke(() => MainBorder.HorizontalAlignment = HorizontalAlignment.Left);
-                        break;
-                }
-            }
-            catch (Exception E)
-            {
-                LogException(E);
-            }
+                        Dispatcher.Invoke(() => MainBorder.HorizontalAlignment = HorizontalAlignment.Left);
+                        break;
+                }
+
+                UpdateTicketOverviewAvailability();
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+            }
         }
 
         public void SetPendingInformationClasses(HashSet<enumFasdInformationClass> informationClasses) => Dispatcher.Invoke(() => ResultMenu.SetPendingInformationClasses(informationClasses));
 
         public void UpdatePendingInformationClasses(HashSet<enumFasdInformationClass> informationClasses) => Dispatcher.Invoke(() => ResultMenu.UpdatePendingInformationClasses(informationClasses));
+
+        private void ResultMenu_PreviewMouseWheel(object sender, MouseWheelEventArgs e)
+        {
+            var scrollViewer = FindParent<ScrollViewer>((DependencyObject)sender);
+
+            if (scrollViewer != null)
+            {
+                if (e.Delta > 0)
+                    scrollViewer.LineUp();
+                else
+                    scrollViewer.LineDown();
+
+                e.Handled = true;
+            }
+        }
+
+        private T FindParent<T>(DependencyObject child) where T : DependencyObject
+        {
+            DependencyObject parent = VisualTreeHelper.GetParent(child);
+
+            while (parent != null)
+            {
+                if (parent is T typed)
+                    return typed;
+
+                parent = VisualTreeHelper.GetParent(parent);
+            }
+            return null;
+        }
     }
 }

FasdDesktopUi/Pages/SettingsPage/M42SettingsPageView.xaml

@@ -9,7 +9,7 @@
         xmlns:vc="clr-namespace:FasdDesktopUi.Basics.Converter"
         xmlns:sys="clr-namespace:System;assembly=mscorlib"
         mc:Ignorable="d"
-        Title="PhoneSettingsPage"
+        Title="M42SettingsPage"
         ResizeMode="NoResize"
         WindowStyle="None"
         AllowsTransparency="True"

FasdDesktopUi/Pages/SlimPage/SlimPageView.xaml.cs

@@ -310,7 +310,7 @@ namespace FasdDesktopUi.Pages.SlimPage
                     return;
                 }
 
-                var data = await _supportCase?.SupportCaseDataProviderArtifact.HealthCardDataHelper.SlimCard.GetDataAsync();
+                var data = await _supportCaseController?.SupportCaseDataProviderArtifact.HealthCardDataHelper.SlimCard.GetDataAsync();
                 //todo: check if there is a more performant way solving this
                 Dispatcher.Invoke(() => WidgetCollectionUc.HeadingData = data.HeadingData);
                 Dispatcher.Invoke(() => WidgetCollectionUc.WidgetData = data.WidgetData);
@@ -339,17 +339,17 @@ namespace FasdDesktopUi.Pages.SlimPage
         {
             try
             {
-                var data = await _supportCase?.SupportCaseDataProviderArtifact.HealthCardDataHelper.SlimCard.GetDataAsync();
+                var data = await _supportCaseController?.SupportCaseDataProviderArtifact.HealthCardDataHelper.SlimCard.GetDataAsync();
                 //todo: check if there is a more performant way solving this
                 Dispatcher.Invoke(() => WidgetCollectionUc.HeadingData = data.HeadingData);
                 Dispatcher.Invoke(() => WidgetCollectionUc.WidgetData = data.WidgetData);
                 Dispatcher.Invoke(() => MenuBarUc.MenuBarItemData = GetSlimpageMenuBarData(data.MenuBarData));
                 Dispatcher.Invoke(() => DataHistoryCollectionUc.UpdateHistory(data.DataHistoryList));
 
-                if (_supportCase != null)
+                if (_supportCaseController != null)
                 {
-                    _supportCase.SupportCaseDataProviderArtifact.HealthCardDataHelper.LoadingHelper.DataChanged -= DataProvider_DataChanged;
-                    _supportCase.SupportCaseDataProviderArtifact.HealthCardDataHelper.LoadingHelper.DataFullyLoaded -= DataProvider_DataFullyLoaded;
+                    _supportCaseController.SupportCaseDataProviderArtifact.HealthCardDataHelper.LoadingHelper.DataChanged -= DataProvider_DataChanged;
+                    _supportCaseController.SupportCaseDataProviderArtifact.HealthCardDataHelper.LoadingHelper.DataFullyLoaded -= DataProvider_DataFullyLoaded;
                 }
             }
             catch (Exception E)
@@ -364,7 +364,7 @@ namespace FasdDesktopUi.Pages.SlimPage
             {
                 Dispatcher.Invoke(() =>
                 {
-                    bool hasDirectConnection = _supportCase?.SupportCaseDataProviderArtifact?.DirectConnectionHelper?.IsDirectConnectionActive ?? false;
+                    bool hasDirectConnection = _supportCaseController?.SupportCaseDataProviderArtifact?.DirectConnectionHelper?.IsDirectConnectionActive ?? false;
                     WidgetCollectionUc.HasDirectConnection = hasDirectConnection;
                 });
             }
@@ -495,7 +495,7 @@ namespace FasdDesktopUi.Pages.SlimPage
                         break;
                 }
 
-                await e.UiAction?.RunUiActionAsync(e.OriginalSource, drawingArea, false, _supportCase?.SupportCaseDataProviderArtifact);
+                await e.UiAction?.RunUiActionAsync(e.OriginalSource, drawingArea, false, _supportCaseController?.SupportCaseDataProviderArtifact);
 
             }
             catch (Exception E)

FasdDesktopUi/Pages/SupportCasePageBase/SupportCasePageBase.cs

@@ -4,30 +4,30 @@ using System.Windows;
 
 using FasdDesktopUi.Basics;
 using FasdDesktopUi.Basics.Models;
-using FasdDesktopUi.Basics.Services.SupportCase;
+using FasdDesktopUi.Basics.Services.SupportCase.Controllers;
 using static C4IT.Logging.cLogManager;
 
 namespace FasdDesktopUi.Pages
 {
     public class SupportCasePageBase : Window, IBlurrable
     {
-        protected ISupportCase _supportCase;
+        protected SupportCaseController _supportCaseController;
 
         internal bool isDataChangedEventRunning = false;
 
-        public virtual void SetSupportCase(ISupportCase supportCase)
+        internal virtual void SetSupportCaseController(SupportCaseController supportCase)
         {
-            if (_supportCase != null)
+            if (_supportCaseController != null)
             {
-                _supportCase.SupportCaseDataProviderArtifact.HealthCardDataHelper.LoadingHelper.DataChanged -= DataProvider_DataChanged;
-                _supportCase.SupportCaseDataProviderArtifact.HealthCardDataHelper.LoadingHelper.DataFullyLoaded -= DataProvider_DataFullyLoaded;
-                _supportCase.SupportCaseDataProviderArtifact.DirectConnectionHelper.DirectConnectionChanged -= DirectConnectionHelper_DirectConnectionChanged;
+                _supportCaseController.SupportCaseDataProviderArtifact.HealthCardDataHelper.LoadingHelper.DataChanged -= DataProvider_DataChanged;
+                _supportCaseController.SupportCaseDataProviderArtifact.HealthCardDataHelper.LoadingHelper.DataFullyLoaded -= DataProvider_DataFullyLoaded;
+                _supportCaseController.SupportCaseDataProviderArtifact.DirectConnectionHelper.DirectConnectionChanged -= DirectConnectionHelper_DirectConnectionChanged;
             }
 
-            _supportCase = supportCase;
-            _supportCase.SupportCaseDataProviderArtifact.HealthCardDataHelper.LoadingHelper.DataChanged += DataProvider_DataChanged;
-            _supportCase.SupportCaseDataProviderArtifact.HealthCardDataHelper.LoadingHelper.DataFullyLoaded += DataProvider_DataFullyLoaded;
-            _supportCase.SupportCaseDataProviderArtifact.DirectConnectionHelper.DirectConnectionChanged += DirectConnectionHelper_DirectConnectionChanged;
+            _supportCaseController = supportCase;
+            _supportCaseController.SupportCaseDataProviderArtifact.HealthCardDataHelper.LoadingHelper.DataChanged += DataProvider_DataChanged;
+            _supportCaseController.SupportCaseDataProviderArtifact.HealthCardDataHelper.LoadingHelper.DataFullyLoaded += DataProvider_DataFullyLoaded;
+            _supportCaseController.SupportCaseDataProviderArtifact.DirectConnectionHelper.DirectConnectionChanged += DirectConnectionHelper_DirectConnectionChanged;
         }
 
         internal async void Window_Closing(object sender, System.ComponentModel.CancelEventArgs e)

FasdDesktopUi/ResourceDictionaries/CheckBoxResources.xaml

@@ -1,8 +1,8 @@
 <ResourceDictionary xmlns="http://schemas.microsoft.com/winfx/2006/xaml/presentation"
                     xmlns:x="http://schemas.microsoft.com/winfx/2006/xaml">
 
-    <Style x:Key="ToggleSwitch"
-           TargetType="CheckBox">
+    <Style x:Key="ToggleSwitch"
+           TargetType="CheckBox">
         <Setter Property="Height"
                 Value="15" />
         <Setter Property="ToolTipService.ShowOnDisabled"
@@ -105,5 +105,6 @@
                 </ControlTemplate>
             </Setter.Value>
         </Setter>
-    </Style>
-</ResourceDictionary>
+    </Style>
+
+</ResourceDictionary>

FasdDesktopUi/ResourceDictionaries/LightModeResources.xaml

@@ -8,7 +8,7 @@
         <ResourceDictionary>
             <!--Cursors-->
             <Cursor x:Key="Cursor.Copy">../Resources/Cursors/Hand_Clipboard_Light.cur</Cursor>
-            
+
             <!--Common Styles-->
             
             <SolidColorBrush x:Key="Color.AppBackground"

FasdDesktopUi/cFasdCockpitConfig.cs

@@ -73,6 +73,9 @@ namespace FasdDesktopUi
         [RegConfig]
         public string LastDownloadPath = "";
 
+        [RegConfig]
+        public bool ShowRawHealthcardValues = false;
+
         [RegConfigSubItem]
         public cFasdCockpitConfigPhoneSupport PhoneSupport = new cFasdCockpitConfigPhoneSupport();
 

FasdDesktopUi/packages.config

@@ -1,9 +1,18 @@
 <?xml version="1.0" encoding="utf-8"?>
 <packages>
-  <package id="C4IT.F4SD.DisplayFormatting" version="0.0.1-preview-0.0.2" targetFramework="net472" />
+  <package id="C4IT.F4SD.DisplayFormatting" version="1.0.0" targetFramework="net472" />
+  <package id="C4IT.F4SD.SupportCaseProtocoll" version="1.0.0" targetFramework="net472" />
   <package id="MaterialIcons" version="1.0.3" targetFramework="net472" />
-  <package id="Microsoft.Extensions.Logging.Abstractions" version="3.1.32" targetFramework="net472" />
-  <package id="Microsoft.Web.WebView2" version="1.0.3240.44" targetFramework="net472" />
-  <package id="Newtonsoft.Json" version="13.0.3" targetFramework="net472" />
+  <package id="Microsoft.Bcl.AsyncInterfaces" version="10.0.2" targetFramework="net472" />
+  <package id="Microsoft.Extensions.DependencyInjection.Abstractions" version="10.0.2" targetFramework="net472" />
+  <package id="Microsoft.Extensions.Logging.Abstractions" version="10.0.2" targetFramework="net472" />
+  <package id="Microsoft.Web.WebView2" version="1.0.3650.58" targetFramework="net472" />
+  <package id="Newtonsoft.Json" version="13.0.4" targetFramework="net472" />
+  <package id="System.Buffers" version="4.6.1" targetFramework="net472" />
+  <package id="System.Diagnostics.DiagnosticSource" version="10.0.2" targetFramework="net472" />
+  <package id="System.Memory" version="4.6.3" targetFramework="net472" />
+  <package id="System.Numerics.Vectors" version="4.6.1" targetFramework="net472" />
+  <package id="System.Runtime.CompilerServices.Unsafe" version="6.1.2" targetFramework="net472" />
+  <package id="System.Threading.Tasks.Extensions" version="4.6.3" targetFramework="net472" />
   <package id="WpfAnimatedGif" version="2.0.2" targetFramework="net472" />
 </packages>