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Meik
2025-11-11 11:03:42 +01:00
commit dc3e8a2e4c
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260
FasdCockpitCommunicationDemo/MockupTicketOverview/TicketOverviewGeneratedTickets.json Normal file
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{
"Templates": [
{
"TileKey": "TicketsNew",
"UseRoleScope": false,
"UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
"DisplayNamePrefix": "TCK",
"Summary": "Neue Störung: VPN trennt nach wenigen Minuten",
"StatusId": "New",
"UserDisplayName": "Ticket, Timo",
"UserAccount": "TT007",
"UserDomain": "CONTOSO",
"Detail": {
"AffectedUser": "Ticket, Timo",
"Asset": "C4-NB00015",
"Category": "Demo / Ticketsystem",
"Classification": "Incident",
"Description": "Der Benutzer meldet, dass die VPN-Verbindung spätestens nach zwei Minuten getrennt wird. Eine stabile Remote-Arbeit ist aktuell nicht möglich.",
"DescriptionHtml": "<p>Der Benutzer meldet, dass die VPN-Verbindung spätestens nach zwei Minuten getrennt wird. Eine stabile Remote-Arbeit ist aktuell nicht möglich.</p>",
"Priority": 2,
"Journal": [
{
"Header": "Ticket erstellt",
"Description": "Automatisch generiertes Demoticket.",
"DescriptionHtml": "<p>Automatisch generiertes Demoticket.</p>",
"IsVisibleForUser": true
}
]
}
},
{
"TileKey": "TicketsNew",
"UseRoleScope": false,
"UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
"DisplayNamePrefix": "TCK",
"Summary": "Teams-Meldungen kommen verzögert an",
"StatusId": "New",
"UserDisplayName": "Ticket, Timo",
"UserAccount": "TT007",
"UserDomain": "CONTOSO",
"Detail": {
"AffectedUser": "Ticket, Timo",
"Asset": "C4-NB00015",
"Category": "Demo / Kommunikation",
"Classification": "Incident",
"Description": "Teams-Nachrichten und Meetings starten mit deutlicher Verzögerung. Laut Rückmeldung wirkt der Client zeitweise eingefroren.",
"DescriptionHtml": "<p>Teams-Nachrichten und Meetings starten mit deutlicher Verzögerung. Laut Rückmeldung wirkt der Client zeitweise eingefroren.</p>",
"Priority": 2,
"Journal": [
{
"Header": "Ticket erstellt",
"Description": "Automatisch generiertes Demoticket.",
"DescriptionHtml": "<p>Automatisch generiertes Demoticket.</p>",
"IsVisibleForUser": true
}
]
}
},
{
"TileKey": "TicketsNew",
"UseRoleScope": false,
"UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
"DisplayNamePrefix": "TCK",
"Summary": "Anfrage: Gerät startet nicht zuverlässig",
"StatusId": "New",
"UserDisplayName": "Ticket, Timo",
"UserAccount": "TT007",
"UserDomain": "CONTOSO",
"Detail": {
"AffectedUser": "Ticket, Timo",
"Asset": "C4-NB00015",
"Category": "Demo / Hardware",
"Classification": "Request",
"Description": "Das bereitgestellte Notebook startet nur unregelmäßig. An manchen Tagen benötigt es mehrere Versuche bis zur Anmeldung.",
"DescriptionHtml": "<p>Das bereitgestellte Notebook startet nur unregelmäßig. An manchen Tagen benötigt es mehrere Versuche bis zur Anmeldung.</p>",
"Priority": 3,
"Journal": [
{
"Header": "Ticket erstellt",
"Description": "Automatisch generiertes Demoticket.",
"DescriptionHtml": "<p>Automatisch generiertes Demoticket.</p>",
"IsVisibleForUser": true
}
]
}
},
{
"TileKey": "TicketsNew",
"UseRoleScope": false,
"UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
"DisplayNamePrefix": "TCK",
"Summary": "Bitte um Rückmeldung: Ticketsystem reagiert langsam",
"StatusId": "New",
"UserDisplayName": "Ticket, Timo",
"UserAccount": "TT007",
"UserDomain": "CONTOSO",
"Detail": {
"AffectedUser": "Ticket, Timo",
"Asset": "C4-NB00015",
"Category": "Demo / Service",
"Classification": "Incident",
"Description": "Das Ticketsystem reagiert auffallend träge. Ansichten benötigen bis zu 30 Sekunden zum Laden.",
"DescriptionHtml": "<p>Das Ticketsystem reagiert auffallend träge. Ansichten benötigen bis zu 30 Sekunden zum Laden.</p>",
"Priority": 1,
"Journal": [
{
"Header": "Ticket erstellt",
"Description": "Automatisch generiertes Demoticket.",
"DescriptionHtml": "<p>Automatisch generiertes Demoticket.</p>",
"IsVisibleForUser": true
}
]
}
},
/* --- Ab hier: 5 neue Klassiker --- */
{
"TileKey": "TicketsNew",
"UseRoleScope": false,
"UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
"DisplayNamePrefix": "TCK",
"Summary": "Passwort-Reset für AD-Benutzer erforderlich",
"StatusId": "New",
"UserDisplayName": "Ticket, Timo",
"UserAccount": "TT007",
"UserDomain": "CONTOSO",
"Detail": {
"AffectedUser": "Ticket, Timo",
"Asset": "C4-NB00015",
"Category": "Demo / Account",
"Classification": "Request",
"Description": "Der Benutzer hat sein Passwort vergessen und benötigt einen Reset sowie die Aktualisierung am Diensthandy (Outlook/Teams).",
"DescriptionHtml": "<p>Der Benutzer hat sein Passwort vergessen und benötigt einen Reset sowie die Aktualisierung am Diensthandy (Outlook/Teams).</p>",
"Priority": 3,
"Journal": [
{
"Header": "Ticket erstellt",
"Description": "Automatisch generiertes Demoticket.",
"DescriptionHtml": "<p>Automatisch generiertes Demoticket.</p>",
"IsVisibleForUser": true
}
]
}
},
{
"TileKey": "TicketsNew",
"UseRoleScope": false,
"UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
"DisplayNamePrefix": "TCK",
"Summary": "Netzwerkdrucker druckt nur leere Seiten",
"StatusId": "New",
"UserDisplayName": "Ticket, Timo",
"UserAccount": "TT007",
"UserDomain": "CONTOSO",
"Detail": {
"AffectedUser": "Ticket, Timo",
"Asset": "PRN-3OG-HP-LJ",
"Category": "Demo / Drucker",
"Classification": "Incident",
"Description": "Beim Druck auf den HP-LaserJet im 3. OG kommen nur leere Seiten heraus. Testseite aus Windows zeigt dasselbe Verhalten.",
"DescriptionHtml": "<p>Beim Druck auf den HP-LaserJet im 3. OG kommen nur leere Seiten heraus. Testseite aus Windows zeigt dasselbe Verhalten.</p>",
"Priority": 2,
"Journal": [
{
"Header": "Ticket erstellt",
"Description": "Automatisch generiertes Demoticket.",
"DescriptionHtml": "<p>Automatisch generiertes Demoticket.</p>",
"IsVisibleForUser": true
}
]
}
},
{
"TileKey": "TicketsNew",
"UseRoleScope": false,
"UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
"DisplayNamePrefix": "TCK",
"Summary": "Outlook: Speicherlimit erreicht – Postfach voll",
"StatusId": "New",
"UserDisplayName": "Ticket, Timo",
"UserAccount": "TT007",
"UserDomain": "CONTOSO",
"Detail": {
"AffectedUser": "Ticket, Timo",
"Asset": "C4-NB00015",
"Category": "Demo / Mail",
"Classification": "Incident",
"Description": "Der Benutzer kann keine E-Mails mehr senden oder empfangen. Outlook meldet, dass das Postfachkontingent überschritten ist.",
"DescriptionHtml": "<p>Der Benutzer kann keine E-Mails mehr senden oder empfangen. Outlook meldet, dass das Postfachkontingent überschritten ist.</p>",
"Priority": 2,
"Journal": [
{
"Header": "Ticket erstellt",
"Description": "Automatisch generiertes Demoticket.",
"DescriptionHtml": "<p>Automatisch generiertes Demoticket.</p>",
"IsVisibleForUser": true
}
]
}
},
{
"TileKey": "TicketsNew",
"UseRoleScope": false,
"UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
"DisplayNamePrefix": "TCK",
"Summary": "Softwareanfrage: Microsoft Visio Standard",
"StatusId": "New",
"UserDisplayName": "Ticket, Timo",
"UserAccount": "TT007",
"UserDomain": "CONTOSO",
"Detail": {
"AffectedUser": "Ticket, Timo",
"Asset": "C4-NB00016",
"Category": "Demo / Software",
"Classification": "Request",
"Description": "Benötigt Visio Standard für Prozessdiagramme. Bitte Installation via Softwareverteilung und Lizenzzuweisung im M365 Admin Center.",
"DescriptionHtml": "<p>Benötigt Visio Standard für Prozessdiagramme. Bitte Installation via Softwareverteilung und Lizenzzuweisung im M365 Admin Center.</p>",
"Priority": 3,
"Journal": [
{
"Header": "Ticket erstellt",
"Description": "Automatisch generiertes Demoticket.",
"DescriptionHtml": "<p>Automatisch generiertes Demoticket.</p>",
"IsVisibleForUser": true
}
]
}
},
{
"TileKey": "TicketsNew",
"UseRoleScope": false,
"UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
"DisplayNamePrefix": "TCK",
"Summary": "Konto gesperrt nach mehrfachen Fehlversuchen",
"StatusId": "New",
"UserDisplayName": "Ticket, Timo",
"UserAccount": "TT007",
"UserDomain": "CONTOSO",
"Detail": {
"AffectedUser": "Ticket, Timo",
"Asset": "C4-NB00016",
"Category": "Demo / Account",
"Classification": "Incident",
"Description": "Nach mehreren falschen Passworteingaben ist das AD-Konto gesperrt. Benutzer kann sich weder am Notebook noch an M365 anmelden.",
"DescriptionHtml": "<p>Nach mehreren falschen Passworteingaben ist das AD-Konto gesperrt. Benutzer kann sich weder am Notebook noch an M365 anmelden.</p>",
"Priority": 1,
"Journal": [
{
"Header": "Ticket erstellt",
"Description": "Automatisch generiertes Demoticket.",
"DescriptionHtml": "<p>Automatisch generiertes Demoticket.</p>",
"IsVisibleForUser": true
}
]
}
}
],
"Tickets": []
}

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FasdCockpitCommunicationDemo/MockupTicketOverview/TicketOverviewRelations.json Normal file
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{
"TicketsNew": {
"Personal": [
{
"TicketId": "2e9cb83d-ecb7-c93b-e8e4-08daaa97265f",
"UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
"DisplayName": "TCK00186",
"Summary": "Mein OneDrive synchronisiert nicht mehr",
"UserDisplayName": "Ticket, Timo",
"UserAccount": "TT007",
"UserDomain": "CONTOSO",
"StatusId": "New"
}
],
"Role": [
{
"TicketId": "bb2e4a9d-2c1e-4b32-8f75-6e7c9f99f2d4",
"UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
"DisplayName": "TCK00761",
"Summary": "VPN-Verbindung bricht nach wenigen Minuten ab",
"UserDisplayName": "Ticket, Timo",
"UserAccount": "TT007",
"UserDomain": "CONTOSO",
"StatusId": "New"
},
{
"TicketId": "d63e5ea1-0785-4998-82ad-9a9e5a0f8c37",
"UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
"DisplayName": "TCK00765",
"Summary": "Teams-Benachrichtigungen kommen verzögert an",
"UserDisplayName": "Ticket, Timo",
"UserAccount": "TT007",
"UserDomain": "CONTOSO",
"StatusId": "New"
},
{
"TicketId": "f7771fde-33ba-421a-8d9b-cdf468e7541c",
"UserId": "a2164ecd-791f-482c-bea3-f089f14bec8a",
"DisplayName": "TCK00403",
"Summary": "Neuer Monitor fuer Hotline Arbeitsplatz",
"UserDisplayName": "Busch, Andrea",
"UserAccount": "AB014",
"UserDomain": "CONTOSO",
"StatusId": "New"
},
{
"TicketId": "6294eec7-fb80-42f3-8ce8-7f7982ae200c",
"UserId": "436e8d67-1b9b-4b1a-83e9-0b1e8fa0173b",
"DisplayName": "TCK00404",
"Summary": "Monitor flackert seit Firmware Update",
"UserDisplayName": "Anwender, Peter",
"UserAccount": "PA010",
"UserDomain": "CONTOSO",
"StatusId": "New"
}
]
},
"TicketsActive": {
"Personal": [
{
"TicketId": "75e08a29-4103-41d6-962c-009c3342bc46",
"UserId": "6180aa17-ba2d-455a-bf2f-ec4a075c2d64",
"DisplayName": "TCK00406",
"Summary": "CAD Software startet nach Update nicht mehr",
"UserDisplayName": "Kohl, Carlos",
"UserAccount": "CK102",
"UserDomain": "CONTOSO",
"StatusId": "InProgress"
}
],
"Role": [
{
"TicketId": "2e9cb83d-ecb7-c93b-e8e4-08daaa97265f",
"UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
"DisplayName": "TCK00405",
"Summary": "OneDrive Synchronisation bleibt haengen",
"UserDisplayName": "Ticket, Timo",
"UserAccount": "TT007",
"UserDomain": "CONTOSO",
"StatusId": "InProgress"
},
{
"TicketId": "ff62a3e2-5004-4a8c-b71c-7ebb1877d1a4",
"UserId": "0fad5e21-5a29-44c6-b532-46f862ea8694",
"DisplayName": "TCK00407",
"Summary": "Netzlaufwerk Projekt X nicht erreichbar",
"UserDisplayName": "Hanova, Hans",
"UserAccount": "HH101",
"UserDomain": "CONTOSO",
"StatusId": "InProgress"
}
]
},
"TicketsCritical": {
"Personal": [
{
"TicketId": "1507691c-6d47-4ae3-83b3-ef483d84a246",
"UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
"DisplayName": "TCK00408",
"Summary": "VPN Konzentrator in Aussenstelle offline",
"UserDisplayName": "Seifert, Dominik",
"UserAccount": "DS014",
"UserDomain": "CONTOSO",
"StatusId": "InProgress"
},
{
"TicketId": "5c6d981e-9e67-4fde-b249-8c6288d325a7",
"UserId": "a2164ecd-791f-482c-bea3-f089f14bec8a",
"DisplayName": "TCK00409",
"Summary": "SAP Produktionsauftrag bricht ab",
"UserDisplayName": "Boss, Bernd",
"UserAccount": "BB003",
"UserDomain": "CONTOSO",
"StatusId": "InProgress"
}
],
"Role": [
{
"TicketId": "1507691c-6d47-4ae3-83b3-ef483d84a246",
"UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
"DisplayName": "TCK00408",
"Summary": "VPN Konzentrator in Aussenstelle offline",
"UserDisplayName": "Seifert, Dominik",
"UserAccount": "DS014",
"UserDomain": "CONTOSO",
"StatusId": "InProgress"
},
{
"TicketId": "9b7710d4-72da-4b2a-9d0c-be02575d2c52",
"UserId": "a2c35ad1-7cc7-4b2b-9aa5-d03fdaecd155",
"DisplayName": "TCK00410",
"Summary": "WLAN im Lager faellt minutenweise aus",
"UserDisplayName": "Kiefer, Maximilian",
"UserAccount": "MK009",
"UserDomain": "CONTOSO",
"StatusId": "InProgress"
},
{
"TicketId": "5c6d981e-9e67-4fde-b249-8c6288d325a7",
"UserId": "a2164ecd-791f-482c-bea3-f089f14bec8a",
"DisplayName": "TCK00409",
"Summary": "SAP Produktionsauftrag bricht ab",
"UserDisplayName": "Boss, Bernd",
"UserAccount": "BB003",
"UserDomain": "CONTOSO",
"StatusId": "InProgress"
}
]
},
"TicketsNewInfo": {
"Personal": [
{
"TicketId": "de403992-98cb-4476-9e04-d645ab22e6de",
"UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
"DisplayName": "TCK00411",
"Summary": "Rueckfrage zur Passwort Ruecksetzung beantworten",
"UserDisplayName": "Ticket, Timo",
"UserAccount": "TT007",
"UserDomain": "CONTOSO",
"StatusId": "OnHold"
},
{
"TicketId": "7c29dd33-1247-453c-9db6-f7a59107d276",
"UserId": "436e8d67-1b9b-4b1a-83e9-0b1e8fa0173b",
"DisplayName": "TCK00412",
"Summary": "Techniker bittet um Rueckmeldung zum Notebook",
"UserDisplayName": "Anwender, Peter",
"UserAccount": "PA010",
"UserDomain": "CONTOSO",
"StatusId": "OnHold"
}
],
"Role": [
{
"TicketId": "de403992-98cb-4476-9e04-d645ab22e6de",
"UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
"DisplayName": "TCK00411",
"Summary": "Rueckfrage zur Passwort Ruecksetzung beantworten",
"UserDisplayName": "Ticket, Timo",
"UserAccount": "TT007",
"UserDomain": "CONTOSO",
"StatusId": "OnHold"
},
{
"TicketId": "b207822d-7e1c-42a7-b8c9-4246f711dd18",
"UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
"DisplayName": "TCK00413",
"Summary": "Wartungsfenster fuer Firewall verschieben",
"UserDisplayName": "Seifert, Dominik",
"UserAccount": "DS014",
"UserDomain": "CONTOSO",
"StatusId": "OnHold"
}
]
},
"IncidentNew": {
"Personal": [
{
"TicketId": "e0ba7c81-f9b1-4e99-a4d6-efecc5e4312e",
"UserId": "f69dd1a9-591f-4004-b950-264238663bf0",
"DisplayName": "INC00401",
"Summary": "Teams Telefonie ist fuer Standort Sued offline",
"UserDisplayName": "Ottmann, Thomas",
"UserAccount": "TO011",
"UserDomain": "CONTOSO",
"StatusId": "New"
},
{
"TicketId": "a8deb50d-9f15-4371-9ebc-a28791f27d5c",
"UserId": "76f86d28-862c-4fa2-9062-8367be7fbd92",
"DisplayName": "INC00402",
"Summary": "SharePoint Bereich Vertrieb laedt extrem langsam",
"UserDisplayName": "Virtual, Vera",
"UserAccount": "VV004",
"UserDomain": "CONTOSO",
"StatusId": "New"
}
],
"Role": [
{
"TicketId": "fe15284f-f553-4434-8b59-7d8b9f481bf7",
"UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
"DisplayName": "INC00403",
"Summary": "Firewall Cluster meldet Sync Fehler",
"UserDisplayName": "Seifert, Dominik",
"UserAccount": "DS014",
"UserDomain": "CONTOSO",
"StatusId": "New"
},
{
"TicketId": "9cdddacf-9395-476b-811a-09c5f1491d4b",
"UserId": "436e8d67-1b9b-4b1a-83e9-0b1e8fa0173b",
"DisplayName": "INC00404",
"Summary": "CRM Anmeldung liefert Timeout fuer Kundencenter",
"UserDisplayName": "Anwender, Peter",
"UserAccount": "PA010",
"UserDomain": "CONTOSO",
"StatusId": "New"
}
]
},
"IncidentActive": {
"Personal": [
{
"TicketId": "7e852bb9-420b-4caa-b79a-9178d793fc06",
"UserId": "a2c35ad1-7cc7-4b2b-9aa5-d03fdaecd155",
"DisplayName": "INC00405",
"Summary": "Windows Rollout haengt auf mehreren Clients",
"UserDisplayName": "Kiefer, Maximilian",
"UserAccount": "MK009",
"UserDomain": "CONTOSO",
"StatusId": "InProgress"
},
{
"TicketId": "3c3c70cf-5c60-4ecc-9313-b5f9c1968fc7",
"UserId": "a2164ecd-791f-482c-bea3-f089f14bec8a",
"DisplayName": "INC00406",
"Summary": "Remotedesktop Sitzung trennt nach wenigen Minuten",
"UserDisplayName": "Busch, Andrea",
"UserAccount": "AB014",
"UserDomain": "CONTOSO",
"StatusId": "InProgress"
}
],
"Role": [
{
"TicketId": "486df93d-15b6-41d4-b902-2c1e1838c74b",
"UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
"DisplayName": "INC00407",
"Summary": "Firewall Cluster meldet weiterhin Sync Fehler",
"UserDisplayName": "Seifert, Dominik",
"UserAccount": "DS014",
"UserDomain": "CONTOSO",
"StatusId": "InProgress"
},
{
"TicketId": "86da28b0-013b-4542-bcff-175044d5bb02",
"UserId": "a2164ecd-791f-482c-bea3-f089f14bec8a",
"DisplayName": "INC00408",
"Summary": "Produktionslinie meldet keine Sensordaten",
"UserDisplayName": "Zufall, Rainer",
"UserAccount": "RZ011",
"UserDomain": "CONTOSO",
"StatusId": "InProgress"
},
{
"TicketId": "a1cf6635-a5c4-4401-b4f0-60b9c65b4d75",
"UserId": "0fad5e21-5a29-44c6-b532-46f862ea8694",
"DisplayName": "INC00409",
"Summary": "Exchange Transportdienst setzt Mails in Warteschlange",
"UserDisplayName": "Hanova, Hans",
"UserAccount": "HH101",
"UserDomain": "CONTOSO",
"StatusId": "InProgress"
}
]
},
"IncidentCritical": {
"Personal": [
{
"TicketId": "9aae7eca-39d7-441e-8b33-5fc6f34765c8",
"UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
"DisplayName": "INC00410",
"Summary": "Kuehlung im Rechenzentrum U3 ausgefallen",
"UserDisplayName": "Seifert, Dominik",
"UserAccount": "DS014",
"UserDomain": "CONTOSO",
"StatusId": "InProgress"
}
],
"Role": [
{
"TicketId": "9aae7eca-39d7-441e-8b33-5fc6f34765c8",
"UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
"DisplayName": "INC00410",
"Summary": "Kuehlung im Rechenzentrum U3 ausgefallen",
"UserDisplayName": "Seifert, Dominik",
"UserAccount": "DS014",
"UserDomain": "CONTOSO",
"StatusId": "InProgress"
},
{
"TicketId": "130ec52f-dac3-427d-803e-e7cf67e4a744",
"UserId": "f69dd1a9-591f-4004-b950-264238663bf0",
"DisplayName": "INC00411",
"Summary": "Kartenzahlung in den Filialen nicht moeglich",
"UserDisplayName": "Ottmann, Thomas",
"UserAccount": "TO011",
"UserDomain": "CONTOSO",
"StatusId": "InProgress"
},
{
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