From bdff275da9be9daf4727d8f27368792bdfed1d3b Mon Sep 17 00:00:00 2001
From: "Drechsler, Meik" <meik.drechsler@consulting4it.de>
Date: Thu, 23 Jul 2026 09:27:00 +0200
Subject: [PATCH] Use generic ticket processing demo defaults

---
 .../Config/F4SD-Global-Configuration.xml                 | 9 +++++----
 1 file changed, 5 insertions(+), 4 deletions(-)

diff --git a/FasdCockpitCommunicationDemo/Config/F4SD-Global-Configuration.xml b/FasdCockpitCommunicationDemo/Config/F4SD-Global-Configuration.xml
index e0160b0..db64f39 100644
--- a/FasdCockpitCommunicationDemo/Config/F4SD-Global-Configuration.xml
+++ b/FasdCockpitCommunicationDemo/Config/F4SD-Global-Configuration.xml
@@ -16,10 +16,11 @@
     <SimplifiedCaseCompletionTicketOpenMode Policy="Default" Value="Preview" />
     <NotesMandatory Policy="Mandatory" Value="true" />
     <ShowOverview Policy="Mandatory" Value="true" />
-    <OpenActivitiesExternally Policy="Mandatory" Value="false">
-      <OpenActivityOverride ActivityType="SPSActivityTypeTicket" Value="false" />
-      <OpenActivityOverride ActivityType="SPSActivityTypeServiceRequest" Value="true" />
-    </OpenActivitiesExternally>
+    <TicketProcessing Policy="Mandatory" Value="both">
+      <TicketTypeProcessing Type="Ticket" Value="intern" />
+      <TicketTypeProcessing Type="UnclassifiedTicket" Value="intern" />
+      <TicketTypeProcessing Type="Incident" Value="intern" />
+    </TicketProcessing>
     <OverviewPollingPersonal Policy="Mandatory" Value="10" />
     <OverviewPollingRole Policy="Mandatory" Value="5" />
   </TicketConfiguration>