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FasdDesktopUi/Basics/Helper/TicketDeepLinkHelper.cs

@@ -0,0 +1,85 @@
+using System;
+using C4IT.FASD.Base;
+using C4IT.Logging;
+using FasdDesktopUi.Basics;
+using static C4IT.Logging.cLogManager;
+
+namespace FasdDesktopUi.Basics.Helper
+{
+    internal static class TicketDeepLinkHelper
+    {
+        internal static bool TryOpenTicketRelationExternally(cF4sdApiSearchResultRelation relation)
+        {
+            try
+            {
+                if (relation == null || relation.Type != enumF4sdSearchResultClass.Ticket)
+                    return false;
+
+                var ticketConfig = cFasdCockpitConfig.Instance?.Global?.TicketConfiguration;
+                if (ticketConfig == null)
+                    return false;
+
+                var isIncident = IsIncidentRelation(relation, out var activityType);
+                var openExternally = isIncident
+                    ? ticketConfig.OpenIncidentsExternally
+                    : ticketConfig.OpenTicketsExternally;
+
+                if (!openExternally)
+                    return false;
+
+                var url = BuildTicketDeepLink(relation.id, activityType);
+                if (string.IsNullOrWhiteSpace(url))
+                    return false;
+
+                new cBrowsers().Start("default", url);
+                return true;
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+
+            return false;
+        }
+
+        internal static bool IsIncidentRelation(cF4sdApiSearchResultRelation relation, out string activityType)
+        {
+            activityType = null;
+
+            if (relation?.Infos != null && relation.Infos.TryGetValue("ActivityType", out var activityTypeValue))
+                activityType = activityTypeValue;
+
+            if (string.IsNullOrWhiteSpace(activityType))
+                return false;
+
+            return activityType.IndexOf("Incident", StringComparison.OrdinalIgnoreCase) >= 0;
+        }
+
+        internal static string BuildTicketDeepLink(Guid ticketId, string activityType)
+        {
+            if (ticketId == Guid.Empty)
+                return null;
+
+            var server = cCockpitConfiguration.Instance?.m42ServerConfiguration?.Server;
+            if (string.IsNullOrWhiteSpace(server))
+                return null;
+
+            var baseUrl = server.TrimEnd('/');
+            if (!baseUrl.StartsWith("http://", StringComparison.OrdinalIgnoreCase) &&
+                !baseUrl.StartsWith("https://", StringComparison.OrdinalIgnoreCase))
+            {
+                baseUrl = "https://" + baseUrl;
+            }
+            if (!baseUrl.EndsWith("/wm", StringComparison.OrdinalIgnoreCase))
+                baseUrl += "/wm";
+
+            if (string.IsNullOrWhiteSpace(activityType))
+                return null;
+
+            var viewOptionsJson = $"{{\"embedded\":false,\"objectId\":\"{ticketId}\",\"type\":\"{activityType}\",\"viewType\":\"preview\",\"archived\":0}}";
+            var viewOptionsEncoded = Uri.EscapeDataString(viewOptionsJson);
+
+            return $"{baseUrl}/app-ServiceDesk/?view-options={viewOptionsEncoded}";
+        }
+    }
+}

FasdDesktopUi/Basics/UiActions/UiProcessSearchRelationAction.cs

@@ -1,6 +1,7 @@
 using C4IT.FASD.Base;
 using C4IT.Logging;
 using C4IT.MultiLanguage;
+using FasdDesktopUi.Basics.Helper;
 using FasdDesktopUi.Basics.Services.RelationService;
 using System;
 using System.Collections.Generic;
@@ -67,6 +68,9 @@ namespace FasdDesktopUi.Basics.UiActions
                     return false;
                 }
 
+                if (TicketDeepLinkHelper.TryOpenTicketRelationExternally(_selectedRelation))
+                    return false;
+
                 // check, if  have an active support case
                 var supportCaseActive = dataProvider?.IsActive ?? false;
 

FasdDesktopUi/F4SD-Cockpit-Client.csproj

@@ -219,6 +219,7 @@
     <Compile Include="Basics\Enums\enumActionDisplayType.cs" />
     <Compile Include="Basics\Helper\DirectConnectionHelper.cs" />
     <Compile Include="Basics\Helper\HealthCardDataHelper.cs" />
+    <Compile Include="Basics\Helper\TicketDeepLinkHelper.cs" />
     <Compile Include="Basics\Helper\QuickActionProtocollHelper.cs" />
     <Compile Include="Basics\Helper\RichTextBoxHelper.cs" />
     <Compile Include="Basics\Helper\UiElementHelper.cs" />

FasdDesktopUi/Pages/SearchPage/SearchPageView.xaml.cs

@@ -1035,73 +1035,7 @@ namespace FasdDesktopUi.Pages.SearchPage
 
         private bool TryOpenTicketOverviewRelationExternally(cF4sdApiSearchResultRelation relation)
         {
-            try
+            return TicketDeepLinkHelper.TryOpenTicketRelationExternally(relation);
-            {
-                var ticketConfig = cFasdCockpitConfig.Instance?.Global?.TicketConfiguration;
-                if (ticketConfig == null)
-                    return false;
-
-                var isIncident = IsIncidentRelation(relation, out var activityType);
-                var openExternally = isIncident
-                    ? ticketConfig.OverviewOpenIncidentsExternally
-                    : ticketConfig.OverviewOpenTicketsExternally;
-
-                if (!openExternally)
-                    return false;
-
-                var url = BuildTicketOverviewDeepLink(relation.id, activityType, isIncident);
-                if (string.IsNullOrWhiteSpace(url))
-                    return false;
-
-                new cBrowsers().Start("default", url);
-                return true;
-            }
-            catch (Exception ex)
-            {
-                LogException(ex);
-            }
-
-            return false;
-        }
-
-        private static bool IsIncidentRelation(cF4sdApiSearchResultRelation relation, out string activityType)
-        {
-            activityType = null;
-
-            if (relation?.Infos != null && relation.Infos.TryGetValue("ActivityType", out var activityTypeValue))
-                activityType = activityTypeValue;
-
-            if (string.IsNullOrWhiteSpace(activityType))
-                return false;
-
-            return activityType.IndexOf("Incident", StringComparison.OrdinalIgnoreCase) >= 0;
-        }
-
-        private static string BuildTicketOverviewDeepLink(Guid ticketId, string activityType, bool isIncident)
-        {
-            if (ticketId == Guid.Empty)
-                return null;
-
-            var server = cCockpitConfiguration.Instance?.m42ServerConfiguration?.Server;
-            if (string.IsNullOrWhiteSpace(server))
-                return null;
-
-            var baseUrl = server.TrimEnd('/');
-            if (!baseUrl.StartsWith("http://", StringComparison.OrdinalIgnoreCase) &&
-                !baseUrl.StartsWith("https://", StringComparison.OrdinalIgnoreCase))
-            {
-                baseUrl = "https://" + baseUrl;
-            }
-            if (!baseUrl.EndsWith("/wm", StringComparison.OrdinalIgnoreCase))
-                baseUrl += "/wm";
-
-            if (string.IsNullOrWhiteSpace(activityType))
-                return null;
-
-            var viewOptionsJson = $"{{\"embedded\":false,\"objectId\":\"{ticketId}\",\"type\":\"{activityType}\",\"viewType\":\"preview\",\"archived\":0}}";
-            var viewOptionsEncoded = Uri.EscapeDataString(viewOptionsJson);
-
-            return $"{baseUrl}/app-ServiceDesk/?view-options={viewOptionsEncoded}";
         }
 
         private Task RunTicketSearchAsync(string ticketName, Guid ticketId, string userName, string sids, bool suppressUi = false)