aktueller Stand

FasdDesktopUi/Basics/Helper/TicketDeepLinkHelper.cs

@@ -0,0 +1,85 @@
+using System;
+using C4IT.FASD.Base;
+using C4IT.Logging;
+using FasdDesktopUi.Basics;
+using static C4IT.Logging.cLogManager;
+
+namespace FasdDesktopUi.Basics.Helper
+{
+    internal static class TicketDeepLinkHelper
+    {
+        internal static bool TryOpenTicketRelationExternally(cF4sdApiSearchResultRelation relation)
+        {
+            try
+            {
+                if (relation == null || relation.Type != enumF4sdSearchResultClass.Ticket)
+                    return false;
+
+                var ticketConfig = cFasdCockpitConfig.Instance?.Global?.TicketConfiguration;
+                if (ticketConfig == null)
+                    return false;
+
+                var isIncident = IsIncidentRelation(relation, out var activityType);
+                var openExternally = isIncident
+                    ? ticketConfig.OpenIncidentsExternally
+                    : ticketConfig.OpenTicketsExternally;
+
+                if (!openExternally)
+                    return false;
+
+                var url = BuildTicketDeepLink(relation.id, activityType);
+                if (string.IsNullOrWhiteSpace(url))
+                    return false;
+
+                new cBrowsers().Start("default", url);
+                return true;
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+
+            return false;
+        }
+
+        internal static bool IsIncidentRelation(cF4sdApiSearchResultRelation relation, out string activityType)
+        {
+            activityType = null;
+
+            if (relation?.Infos != null && relation.Infos.TryGetValue("ActivityType", out var activityTypeValue))
+                activityType = activityTypeValue;
+
+            if (string.IsNullOrWhiteSpace(activityType))
+                return false;
+
+            return activityType.IndexOf("Incident", StringComparison.OrdinalIgnoreCase) >= 0;
+        }
+
+        internal static string BuildTicketDeepLink(Guid ticketId, string activityType)
+        {
+            if (ticketId == Guid.Empty)
+                return null;
+
+            var server = cCockpitConfiguration.Instance?.m42ServerConfiguration?.Server;
+            if (string.IsNullOrWhiteSpace(server))
+                return null;
+
+            var baseUrl = server.TrimEnd('/');
+            if (!baseUrl.StartsWith("http://", StringComparison.OrdinalIgnoreCase) &&
+                !baseUrl.StartsWith("https://", StringComparison.OrdinalIgnoreCase))
+            {
+                baseUrl = "https://" + baseUrl;
+            }
+            if (!baseUrl.EndsWith("/wm", StringComparison.OrdinalIgnoreCase))
+                baseUrl += "/wm";
+
+            if (string.IsNullOrWhiteSpace(activityType))
+                return null;
+
+            var viewOptionsJson = $"{{\"embedded\":false,\"objectId\":\"{ticketId}\",\"type\":\"{activityType}\",\"viewType\":\"preview\",\"archived\":0}}";
+            var viewOptionsEncoded = Uri.EscapeDataString(viewOptionsJson);
+
+            return $"{baseUrl}/app-ServiceDesk/?view-options={viewOptionsEncoded}";
+        }
+    }
+}

FasdDesktopUi/Basics/UiActions/UiProcessSearchRelationAction.cs

@@ -1,6 +1,7 @@
 using C4IT.FASD.Base;
 using C4IT.Logging;
-using C4IT.MultiLanguage;
+using C4IT.MultiLanguage;
+using FasdDesktopUi.Basics.Helper;
 using FasdDesktopUi.Basics.Services.RelationService;
 using System;
 using System.Collections.Generic;
@@ -60,15 +61,18 @@ namespace FasdDesktopUi.Basics.UiActions
                     return false;
                 }
 
-                if (_selectedRelation == null)
-                {
-                    Debug.Assert(true, "A new support case can't be opend, if we have no selected relation or seach result");
-                    LogEntry("A new support case can't be opend, if we have no sselected relation or seach result", LogLevels.Error);
-                    return false;
-                }
-
-                // check, if  have an active support case
-                var supportCaseActive = dataProvider?.IsActive ?? false;
+                if (_selectedRelation == null)
+                {
+                    Debug.Assert(true, "A new support case can't be opend, if we have no selected relation or seach result");
+                    LogEntry("A new support case can't be opend, if we have no sselected relation or seach result", LogLevels.Error);
+                    return false;
+                }
+
+                if (TicketDeepLinkHelper.TryOpenTicketRelationExternally(_selectedRelation))
+                    return false;
+
+                // check, if  have an active support case
+                var supportCaseActive = dataProvider?.IsActive ?? false;
 
                 // create the search histroy entry
                 var _seachHistoryEntry = new cSearchHistoryRelationEntry(Name, _selectedSearchResult, _relations, _selectedRelation, _searchUiProvider);