diff --git a/FasdDesktopUi/Basics/Helper/TicketDeepLinkHelper.cs b/FasdDesktopUi/Basics/Helper/TicketDeepLinkHelper.cs
index a712e0a..a28f450 100644
--- a/FasdDesktopUi/Basics/Helper/TicketDeepLinkHelper.cs
+++ b/FasdDesktopUi/Basics/Helper/TicketDeepLinkHelper.cs
@@ -1,85 +1,142 @@
 using System;
+using System.Collections.Generic;
 using C4IT.FASD.Base;
 using C4IT.Logging;
-using FasdDesktopUi.Basics;
-using static C4IT.Logging.cLogManager;
-
-namespace FasdDesktopUi.Basics.Helper
-{
-    internal static class TicketDeepLinkHelper
-    {
-        internal static bool TryOpenTicketRelationExternally(cF4sdApiSearchResultRelation relation)
-        {
-            try
-            {
-                if (relation == null || relation.Type != enumF4sdSearchResultClass.Ticket)
-                    return false;
-
-                var ticketConfig = cFasdCockpitConfig.Instance?.Global?.TicketConfiguration;
-                if (ticketConfig == null)
-                    return false;
-
-                var isIncident = IsIncidentRelation(relation, out var activityType);
-                var openExternally = isIncident
-                    ? ticketConfig.OpenIncidentsExternally
-                    : ticketConfig.OpenTicketsExternally;
+using FasdDesktopUi.Basics;
+using static C4IT.Logging.cLogManager;
+
+namespace FasdDesktopUi.Basics.Helper
+{
+    internal static class TicketDeepLinkHelper
+    {
+        internal static bool TryOpenTicketRelationExternally(cF4sdApiSearchResultRelation relation)
+        {
+            try
+            {
+                if (relation == null || relation.Type != enumF4sdSearchResultClass.Ticket)
+                    return false;
+
+                var ticketConfig = cFasdCockpitConfig.Instance?.Global?.TicketConfiguration;
+                if (ticketConfig == null)
+                    return false;
+
+                var activityType = GetActivityType(relation);
+                var openExternally = ShouldOpenExternally(ticketConfig, activityType);
 
                 if (!openExternally)
                     return false;
 
                 var url = BuildTicketDeepLink(relation.id, activityType);
-                if (string.IsNullOrWhiteSpace(url))
+                if (string.IsNullOrWhiteSpace(url))
+                    return false;
+
+                new cBrowsers().Start("default", url);
+                return true;
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+
+            return false;
+        }
+
+        private static string GetActivityType(cF4sdApiSearchResultRelation relation)
+        {
+            if (relation?.Infos != null && relation.Infos.TryGetValue("ActivityType", out var activityTypeValue))
+                return activityTypeValue;
+
+            return null;
+        }
+
+        private static bool ShouldOpenExternally(cF4sdTicketConfig ticketConfig, string activityType)
+        {
+            if (ticketConfig == null)
+                return false;
+
+            if (TryGetOverride(ticketConfig.OpenActivitiesExternallyOverrides, activityType, out var overrideValue))
+                return overrideValue;
+
+            return ticketConfig.OpenActivitiesExternally;
+        }
+
+        private static bool TryGetOverride(IEnumerable<string> overrides, string activityType, out bool value)
+        {
+            value = false;
+
+            if (string.IsNullOrWhiteSpace(activityType) || overrides == null)
+                return false;
+
+            foreach (var entry in overrides)
+            {
+                if (string.IsNullOrWhiteSpace(entry))
+                    continue;
+
+                var parts = entry.Split(new[] { '=' }, 2, StringSplitOptions.RemoveEmptyEntries);
+                if (parts.Length != 2)
+                    continue;
+
+                var typeName = parts[0].Trim();
+                if (!string.Equals(typeName, activityType, StringComparison.OrdinalIgnoreCase))
+                    continue;
+
+                if (!TryParseBool(parts[1], out value))
                     return false;
 
-                new cBrowsers().Start("default", url);
                 return true;
             }
-            catch (Exception ex)
-            {
-                LogException(ex);
-            }
 
             return false;
         }
 
-        internal static bool IsIncidentRelation(cF4sdApiSearchResultRelation relation, out string activityType)
+        private static bool TryParseBool(string value, out bool result)
         {
-            activityType = null;
-
-            if (relation?.Infos != null && relation.Infos.TryGetValue("ActivityType", out var activityTypeValue))
-                activityType = activityTypeValue;
-
-            if (string.IsNullOrWhiteSpace(activityType))
+            result = false;
+            if (string.IsNullOrWhiteSpace(value))
                 return false;
 
-            return activityType.IndexOf("Incident", StringComparison.OrdinalIgnoreCase) >= 0;
-        }
-
-        internal static string BuildTicketDeepLink(Guid ticketId, string activityType)
-        {
-            if (ticketId == Guid.Empty)
-                return null;
-
-            var server = cCockpitConfiguration.Instance?.m42ServerConfiguration?.Server;
-            if (string.IsNullOrWhiteSpace(server))
-                return null;
-
-            var baseUrl = server.TrimEnd('/');
-            if (!baseUrl.StartsWith("http://", StringComparison.OrdinalIgnoreCase) &&
-                !baseUrl.StartsWith("https://", StringComparison.OrdinalIgnoreCase))
+            switch (value.Trim().ToLowerInvariant())
             {
-                baseUrl = "https://" + baseUrl;
+                case "true":
+                case "1":
+                case "yes":
+                    result = true;
+                    return true;
+                case "false":
+                case "0":
+                case "no":
+                    result = false;
+                    return true;
+                default:
+                    return bool.TryParse(value, out result);
             }
-            if (!baseUrl.EndsWith("/wm", StringComparison.OrdinalIgnoreCase))
-                baseUrl += "/wm";
-
-            if (string.IsNullOrWhiteSpace(activityType))
-                return null;
-
-            var viewOptionsJson = $"{{\"embedded\":false,\"objectId\":\"{ticketId}\",\"type\":\"{activityType}\",\"viewType\":\"preview\",\"archived\":0}}";
-            var viewOptionsEncoded = Uri.EscapeDataString(viewOptionsJson);
-
-            return $"{baseUrl}/app-ServiceDesk/?view-options={viewOptionsEncoded}";
         }
-    }
-}
+
+        internal static string BuildTicketDeepLink(Guid ticketId, string activityType)
+        {
+            if (ticketId == Guid.Empty)
+                return null;
+
+            var server = cCockpitConfiguration.Instance?.m42ServerConfiguration?.Server;
+            if (string.IsNullOrWhiteSpace(server))
+                return null;
+
+            var baseUrl = server.TrimEnd('/');
+            if (!baseUrl.StartsWith("http://", StringComparison.OrdinalIgnoreCase) &&
+                !baseUrl.StartsWith("https://", StringComparison.OrdinalIgnoreCase))
+            {
+                baseUrl = "https://" + baseUrl;
+            }
+            if (!baseUrl.EndsWith("/wm", StringComparison.OrdinalIgnoreCase))
+                baseUrl += "/wm";
+
+            if (string.IsNullOrWhiteSpace(activityType))
+                return null;
+
+            var viewOptionsJson = $"{{\"embedded\":false,\"objectId\":\"{ticketId}\",\"type\":\"{activityType}\",\"viewType\":\"preview\",\"archived\":0}}";
+            var viewOptionsEncoded = Uri.EscapeDataString(viewOptionsJson);
+
+            return $"{baseUrl}/app-ServiceDesk/?view-options={viewOptionsEncoded}";
+        }
+    }
+}
diff --git a/FasdDesktopUi/Basics/Services/SupportCase/SupportCase.cs b/FasdDesktopUi/Basics/Services/SupportCase/SupportCase.cs
index b6dec9b..671aedc 100644
--- a/FasdDesktopUi/Basics/Services/SupportCase/SupportCase.cs
+++ b/FasdDesktopUi/Basics/Services/SupportCase/SupportCase.cs
@@ -140,8 +140,8 @@ namespace FasdDesktopUi.Basics.Services.SupportCase
             {
                 return tablesToLoad.All(t =>
                     _rawDataCache.TryGetValue(relation, out var cachedRawData)
-                    && cachedRawData.Tables.TryGetValue(t, out var cachedTable)
-                    && !cachedTable.IsIncomplete && !cachedTable.Columns.Values.Any(c => c.IsIncomplete)
+                    && (cachedRawData?.Tables?.TryGetValue(t, out var cachedTable) ?? false)
+                    && cachedTable != null && !cachedTable.IsIncomplete && !cachedTable.Columns.Values.Any(c => c.IsIncomplete)
                 );
             }
 
diff --git a/FasdDesktopUi/Basics/SupportCaseDataProvider.cs b/FasdDesktopUi/Basics/SupportCaseDataProvider.cs
index c7c57de..92b0610 100644
--- a/FasdDesktopUi/Basics/SupportCaseDataProvider.cs
+++ b/FasdDesktopUi/Basics/SupportCaseDataProvider.cs
@@ -237,7 +237,7 @@ namespace FasdDesktopUi.Basics
                 if (relationToFocus is null)
                     return selectedRelation;
 
-                relationToFocus.Identities = selectedRelation.Identities;
+                relationToFocus.Identities = selectedRelation.Identities.Clone();
                 return relationToFocus;
             }
             catch (Exception ex)
@@ -672,7 +672,6 @@ namespace FasdDesktopUi.Basics
                             ComputerRemoved |= relationIdentity.Class == enumFasdInformationClass.Computer;
                             ComputerAdded |= relationIdentity.Class == enumFasdInformationClass.Computer;
                         }
-                        relationIdentity.CopyTo(existingIdentity);
                     }
 
                 }
diff --git a/FasdDesktopUi/Config/LanguageDefinitions.xml b/FasdDesktopUi/Config/LanguageDefinitions.xml
index 962fad5..3df34b6 100644
--- a/FasdDesktopUi/Config/LanguageDefinitions.xml
+++ b/FasdDesktopUi/Config/LanguageDefinitions.xml
@@ -153,7 +153,7 @@
 
   <UIItem Name="StartUp.SplashScreen.NoAuthorization">
     <Language Lang="EN">User is not authorized for Cockpit usage</Language>
-    <Language Lang="DE">Nutzer ist nicht für die Cockpit-Nutzung authorisiert</Language>
+    <Language Lang="DE">Nutzer ist nicht für die Cockpit-Nutzung autorisiert</Language>
   </UIItem>
 
   <UIItem Name="StartUp.SplashScreen.InitAppComponents">
@@ -280,7 +280,7 @@
 
   <UIItem Name="Searchbar.Status.Unauthorized">
     <Language Lang="EN">Not authorized</Language>
-    <Language Lang="DE">Nicht authorisiert</Language>
+    <Language Lang="DE">Nicht autorisiert</Language>
   </UIItem>
 
   <UIItem Name="Searchbar.Placeholder">