diff

FasdCockpitBase/FasdCockpitCommunicationBase.cs

@@ -47,7 +47,7 @@ namespace C4IT.FASD.Cockpit.Communication
         public abstract Task<bool> KeepAliveSession(Guid sessionId);
 
         public abstract Task<bool> ReportQuickAction(cF4SDQuickActionParameters quickActionParameters);
-
+        public abstract Task<cCollectorStatusInfo> CheckCollectorStatusAsync();
         public static bool Debug_apiValues = false;
         public static bool Debug_apiTiming = false;
 

FasdCockpitCommunication/FasdCockpitCommunicationWeb.cs

@@ -25,6 +25,7 @@ using Newtonsoft.Json.Linq;
 
 using static C4IT.Logging.cLogManager;
 using C4IT.Configuration;
+using System.Runtime.InteropServices.WindowsRuntime;
 
 namespace C4IT.FASD.Cockpit.Communication
 {
@@ -566,6 +567,38 @@ namespace C4IT.FASD.Cockpit.Communication
             return false;
         }
 
+        public override async Task<cCollectorStatusInfo> CheckCollectorStatusAsync()
+        {
+            var CM = MethodBase.GetCurrentMethod();
+            LogMethodBegin(CM);
+            var apiError = 0;
+            var timeStart = DateTime.UtcNow;
+            try
+            {
+                var http = GetHttpHelper(false);
+                
+                var result = await http.GetHttpJson("api/CheckCollectorStatus", 15000, CancellationToken.None);
+
+                if (!result.IsOk)
+                {
+                    apiError = (int)result.Status;
+                    return null;
+                }
+                var strXml = JsonConvert.DeserializeObject<cCollectorStatusInfo>(result.Result);
+                return strXml;
+            }
+            catch (Exception E)
+            {
+                apiError = E.HResult;
+                LogException(E);
+            }
+            finally
+            {
+                if (Debug_apiTiming) SaveApiTimingEntry("Check Collector Status", timeStart, apiError);
+                LogMethodEnd(CM);
+            }
+            return null;
+        }
 
         public override async Task<cFasdBaseConfig> GetConfiguration(enumFasdConfigurationType configType)
         {

FasdCockpitCommunicationDemo/F4SDCockpitCommunicationDemo.cs

@@ -1862,5 +1862,9 @@ namespace C4IT.FASD.Cockpit.Communication
             return null;
         }
 
+        public override Task<cCollectorStatusInfo> CheckCollectorStatusAsync()
+        {
+            throw new NotImplementedException();
+        }
     }
 }

FasdCockpitCommunicationDemo/MockupTicketOverview/TicketOverviewRelations.json

@@ -0,0 +1,472 @@
+{
+  "TicketsNew": {
+    "Personal": [
+      {
+        "TicketId": "2e9cb83d-ecb7-c93b-e8e4-08daaa97265f",
+        "UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
+        "DisplayName": "TCK00186",
+        "Summary": "Mein OneDrive synchronisiert nicht mehr",
+        "UserDisplayName": "Ticket, Timo",
+        "UserAccount": "TT007",
+        "UserDomain": "CONTOSO",
+        "StatusId": "New"
+      }
+    ],
+    "Role": [
+      {
+        "TicketId": "bb2e4a9d-2c1e-4b32-8f75-6e7c9f99f2d4",
+        "UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
+        "DisplayName": "TCK00761",
+        "Summary": "VPN-Verbindung bricht nach wenigen Minuten ab",
+        "UserDisplayName": "Ticket, Timo",
+        "UserAccount": "TT007",
+        "UserDomain": "CONTOSO",
+        "StatusId": "New"
+      },
+      {
+        "TicketId": "d63e5ea1-0785-4998-82ad-9a9e5a0f8c37",
+        "UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
+        "DisplayName": "TCK00765",
+        "Summary": "Teams-Benachrichtigungen kommen verzögert an",
+        "UserDisplayName": "Ticket, Timo",
+        "UserAccount": "TT007",
+        "UserDomain": "CONTOSO",
+        "StatusId": "New"
+      },
+      {
+        "TicketId": "f7771fde-33ba-421a-8d9b-cdf468e7541c",
+        "UserId": "a2164ecd-791f-482c-bea3-f089f14bec8a",
+        "DisplayName": "TCK00403",
+        "Summary": "Neuer Monitor fuer Hotline Arbeitsplatz",
+        "UserDisplayName": "Busch, Andrea",
+        "UserAccount": "AB014",
+        "UserDomain": "CONTOSO",
+        "StatusId": "New"
+      },
+      {
+        "TicketId": "6294eec7-fb80-42f3-8ce8-7f7982ae200c",
+        "UserId": "436e8d67-1b9b-4b1a-83e9-0b1e8fa0173b",
+        "DisplayName": "TCK00404",
+        "Summary": "Monitor flackert seit Firmware Update",
+        "UserDisplayName": "Anwender, Peter",
+        "UserAccount": "PA010",
+        "UserDomain": "CONTOSO",
+        "StatusId": "New"
+      }
+    ]
+  },
+  "TicketsActive": {
+    "Personal": [
+      {
+        "TicketId": "75e08a29-4103-41d6-962c-009c3342bc46",
+        "UserId": "6180aa17-ba2d-455a-bf2f-ec4a075c2d64",
+        "DisplayName": "TCK00406",
+        "Summary": "CAD Software startet nach Update nicht mehr",
+        "UserDisplayName": "Kohl, Carlos",
+        "UserAccount": "CK102",
+        "UserDomain": "CONTOSO",
+        "StatusId": "InProgress"
+      }
+    ],
+    "Role": [
+      {
+        "TicketId": "2e9cb83d-ecb7-c93b-e8e4-08daaa97265f",
+        "UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
+        "DisplayName": "TCK00405",
+        "Summary": "OneDrive Synchronisation bleibt haengen",
+        "UserDisplayName": "Ticket, Timo",
+        "UserAccount": "TT007",
+        "UserDomain": "CONTOSO",
+        "StatusId": "InProgress"
+      },
+      {
+        "TicketId": "ff62a3e2-5004-4a8c-b71c-7ebb1877d1a4",
+        "UserId": "0fad5e21-5a29-44c6-b532-46f862ea8694",
+        "DisplayName": "TCK00407",
+        "Summary": "Netzlaufwerk Projekt X nicht erreichbar",
+        "UserDisplayName": "Hanova, Hans",
+        "UserAccount": "HH101",
+        "UserDomain": "CONTOSO",
+        "StatusId": "InProgress"
+      }
+    ]
+  },
+  "TicketsCritical": {
+    "Personal": [
+      {
+        "TicketId": "1507691c-6d47-4ae3-83b3-ef483d84a246",
+        "UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
+        "DisplayName": "TCK00408",
+        "Summary": "VPN Konzentrator in Aussenstelle offline",
+        "UserDisplayName": "Seifert, Dominik",
+        "UserAccount": "DS014",
+        "UserDomain": "CONTOSO",
+        "StatusId": "InProgress"
+      },
+      {
+        "TicketId": "5c6d981e-9e67-4fde-b249-8c6288d325a7",
+        "UserId": "a2164ecd-791f-482c-bea3-f089f14bec8a",
+        "DisplayName": "TCK00409",
+        "Summary": "SAP Produktionsauftrag bricht ab",
+        "UserDisplayName": "Boss, Bernd",
+        "UserAccount": "BB003",
+        "UserDomain": "CONTOSO",
+        "StatusId": "InProgress"
+      }
+    ],
+    "Role": [
+      {
+        "TicketId": "1507691c-6d47-4ae3-83b3-ef483d84a246",
+        "UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
+        "DisplayName": "TCK00408",
+        "Summary": "VPN Konzentrator in Aussenstelle offline",
+        "UserDisplayName": "Seifert, Dominik",
+        "UserAccount": "DS014",
+        "UserDomain": "CONTOSO",
+        "StatusId": "InProgress"
+      },
+      {
+        "TicketId": "9b7710d4-72da-4b2a-9d0c-be02575d2c52",
+        "UserId": "a2c35ad1-7cc7-4b2b-9aa5-d03fdaecd155",
+        "DisplayName": "TCK00410",
+        "Summary": "WLAN im Lager faellt minutenweise aus",
+        "UserDisplayName": "Kiefer, Maximilian",
+        "UserAccount": "MK009",
+        "UserDomain": "CONTOSO",
+        "StatusId": "InProgress"
+      },
+      {
+        "TicketId": "5c6d981e-9e67-4fde-b249-8c6288d325a7",
+        "UserId": "a2164ecd-791f-482c-bea3-f089f14bec8a",
+        "DisplayName": "TCK00409",
+        "Summary": "SAP Produktionsauftrag bricht ab",
+        "UserDisplayName": "Boss, Bernd",
+        "UserAccount": "BB003",
+        "UserDomain": "CONTOSO",
+        "StatusId": "InProgress"
+      }
+    ]
+  },
+  "TicketsNewInfo": {
+    "Personal": [
+      {
+        "TicketId": "de403992-98cb-4476-9e04-d645ab22e6de",
+        "UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
+        "DisplayName": "TCK00411",
+        "Summary": "Rueckfrage zur Passwort Ruecksetzung beantworten",
+        "UserDisplayName": "Ticket, Timo",
+        "UserAccount": "TT007",
+        "UserDomain": "CONTOSO",
+        "StatusId": "OnHold"
+      },
+      {
+        "TicketId": "7c29dd33-1247-453c-9db6-f7a59107d276",
+        "UserId": "436e8d67-1b9b-4b1a-83e9-0b1e8fa0173b",
+        "DisplayName": "TCK00412",
+        "Summary": "Techniker bittet um Rueckmeldung zum Notebook",
+        "UserDisplayName": "Anwender, Peter",
+        "UserAccount": "PA010",
+        "UserDomain": "CONTOSO",
+        "StatusId": "OnHold"
+      }
+    ],
+    "Role": [
+      {
+        "TicketId": "de403992-98cb-4476-9e04-d645ab22e6de",
+        "UserId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
+        "DisplayName": "TCK00411",
+        "Summary": "Rueckfrage zur Passwort Ruecksetzung beantworten",
+        "UserDisplayName": "Ticket, Timo",
+        "UserAccount": "TT007",
+        "UserDomain": "CONTOSO",
+        "StatusId": "OnHold"
+      },
+      {
+        "TicketId": "b207822d-7e1c-42a7-b8c9-4246f711dd18",
+        "UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
+        "DisplayName": "TCK00413",
+        "Summary": "Wartungsfenster fuer Firewall verschieben",
+        "UserDisplayName": "Seifert, Dominik",
+        "UserAccount": "DS014",
+        "UserDomain": "CONTOSO",
+        "StatusId": "OnHold"
+      }
+    ]
+  },
+  "IncidentNew": {
+    "Personal": [
+      {
+        "TicketId": "e0ba7c81-f9b1-4e99-a4d6-efecc5e4312e",
+        "UserId": "f69dd1a9-591f-4004-b950-264238663bf0",
+        "DisplayName": "INC00401",
+        "Summary": "Teams Telefonie ist fuer Standort Sued offline",
+        "UserDisplayName": "Ottmann, Thomas",
+        "UserAccount": "TO011",
+        "UserDomain": "CONTOSO",
+        "StatusId": "New"
+      },
+      {
+        "TicketId": "a8deb50d-9f15-4371-9ebc-a28791f27d5c",
+        "UserId": "76f86d28-862c-4fa2-9062-8367be7fbd92",
+        "DisplayName": "INC00402",
+        "Summary": "SharePoint Bereich Vertrieb laedt extrem langsam",
+        "UserDisplayName": "Virtual, Vera",
+        "UserAccount": "VV004",
+        "UserDomain": "CONTOSO",
+        "StatusId": "New"
+      }
+    ],
+    "Role": [
+      {
+        "TicketId": "fe15284f-f553-4434-8b59-7d8b9f481bf7",
+        "UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
+        "DisplayName": "INC00403",
+        "Summary": "Firewall Cluster meldet Sync Fehler",
+        "UserDisplayName": "Seifert, Dominik",
+        "UserAccount": "DS014",
+        "UserDomain": "CONTOSO",
+        "StatusId": "New"
+      },
+      {
+        "TicketId": "9cdddacf-9395-476b-811a-09c5f1491d4b",
+        "UserId": "436e8d67-1b9b-4b1a-83e9-0b1e8fa0173b",
+        "DisplayName": "INC00404",
+        "Summary": "CRM Anmeldung liefert Timeout fuer Kundencenter",
+        "UserDisplayName": "Anwender, Peter",
+        "UserAccount": "PA010",
+        "UserDomain": "CONTOSO",
+        "StatusId": "New"
+      }
+    ]
+  },
+  "IncidentActive": {
+    "Personal": [
+      {
+        "TicketId": "7e852bb9-420b-4caa-b79a-9178d793fc06",
+        "UserId": "a2c35ad1-7cc7-4b2b-9aa5-d03fdaecd155",
+        "DisplayName": "INC00405",
+        "Summary": "Windows Rollout haengt auf mehreren Clients",
+        "UserDisplayName": "Kiefer, Maximilian",
+        "UserAccount": "MK009",
+        "UserDomain": "CONTOSO",
+        "StatusId": "InProgress"
+      },
+      {
+        "TicketId": "3c3c70cf-5c60-4ecc-9313-b5f9c1968fc7",
+        "UserId": "a2164ecd-791f-482c-bea3-f089f14bec8a",
+        "DisplayName": "INC00406",
+        "Summary": "Remotedesktop Sitzung trennt nach wenigen Minuten",
+        "UserDisplayName": "Busch, Andrea",
+        "UserAccount": "AB014",
+        "UserDomain": "CONTOSO",
+        "StatusId": "InProgress"
+      }
+    ],
+    "Role": [
+      {
+        "TicketId": "486df93d-15b6-41d4-b902-2c1e1838c74b",
+        "UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
+        "DisplayName": "INC00407",
+        "Summary": "Firewall Cluster meldet weiterhin Sync Fehler",
+        "UserDisplayName": "Seifert, Dominik",
+        "UserAccount": "DS014",
+        "UserDomain": "CONTOSO",
+        "StatusId": "InProgress"
+      },
+      {
+        "TicketId": "86da28b0-013b-4542-bcff-175044d5bb02",
+        "UserId": "a2164ecd-791f-482c-bea3-f089f14bec8a",
+        "DisplayName": "INC00408",
+        "Summary": "Produktionslinie meldet keine Sensordaten",
+        "UserDisplayName": "Zufall, Rainer",
+        "UserAccount": "RZ011",
+        "UserDomain": "CONTOSO",
+        "StatusId": "InProgress"
+      },
+      {
+        "TicketId": "a1cf6635-a5c4-4401-b4f0-60b9c65b4d75",
+        "UserId": "0fad5e21-5a29-44c6-b532-46f862ea8694",
+        "DisplayName": "INC00409",
+        "Summary": "Exchange Transportdienst setzt Mails in Warteschlange",
+        "UserDisplayName": "Hanova, Hans",
+        "UserAccount": "HH101",
+        "UserDomain": "CONTOSO",
+        "StatusId": "InProgress"
+      }
+    ]
+  },
+  "IncidentCritical": {
+    "Personal": [
+      {
+        "TicketId": "9aae7eca-39d7-441e-8b33-5fc6f34765c8",
+        "UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
+        "DisplayName": "INC00410",
+        "Summary": "Kuehlung im Rechenzentrum U3 ausgefallen",
+        "UserDisplayName": "Seifert, Dominik",
+        "UserAccount": "DS014",
+        "UserDomain": "CONTOSO",
+        "StatusId": "InProgress"
+      }
+    ],
+    "Role": [
+      {
+        "TicketId": "9aae7eca-39d7-441e-8b33-5fc6f34765c8",
+        "UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
+        "DisplayName": "INC00410",
+        "Summary": "Kuehlung im Rechenzentrum U3 ausgefallen",
+        "UserDisplayName": "Seifert, Dominik",
+        "UserAccount": "DS014",
+        "UserDomain": "CONTOSO",
+        "StatusId": "InProgress"
+      },
+      {
+        "TicketId": "130ec52f-dac3-427d-803e-e7cf67e4a744",
+        "UserId": "f69dd1a9-591f-4004-b950-264238663bf0",
+        "DisplayName": "INC00411",
+        "Summary": "Kartenzahlung in den Filialen nicht moeglich",
+        "UserDisplayName": "Ottmann, Thomas",
+        "UserAccount": "TO011",
+        "UserDomain": "CONTOSO",
+        "StatusId": "InProgress"
+      },
+      {
+        "TicketId": "b7d22b65-c11e-459c-ac31-5b1c08e4118d",
+        "UserId": "8c3ca0fb-f18c-4893-ad83-290e6e02f352",
+        "DisplayName": "INC00412",
+        "Summary": "Datenbank Cluster benoetigt manuellen Failover",
+        "UserDisplayName": "Perschmann, Paul",
+        "UserAccount": "PP201",
+        "UserDomain": "CONTOSO",
+        "StatusId": "InProgress"
+      }
+    ]
+  },
+  "IncidentNewInfo": {
+    "Personal": [
+      {
+        "TicketId": "d1a2c544-4f59-4f2b-875f-3621a23d4228",
+        "UserId": "a2164ecd-791f-482c-bea3-f089f14bec8a",
+        "DisplayName": "INC00413",
+        "Summary": "Backup Team hat Rueckfrage zur Sicherung",
+        "UserDisplayName": "Busch, Andrea",
+        "UserAccount": "AB014",
+        "UserDomain": "CONTOSO",
+        "StatusId": "OnHold"
+      }
+    ],
+    "Role": [
+      {
+        "TicketId": "74846c1b-9a97-420f-8bf2-91e88aa0516a",
+        "UserId": "436e8d67-1b9b-4b1a-83e9-0b1e8fa0173b",
+        "DisplayName": "INC00415",
+        "Summary": "Lieferant bittet um Rueckmeldung zu Offsite Backup",
+        "UserDisplayName": "Anwender, Peter",
+        "UserAccount": "PA010",
+        "UserDomain": "CONTOSO",
+        "StatusId": "OnHold"
+      },
+      {
+        "TicketId": "1372b3cf-5d87-4099-ab83-ec0cccf7194e",
+        "UserId": "a2164ecd-791f-482c-bea3-f089f14bec8a",
+        "DisplayName": "INC00416",
+        "Summary": "Fernwartung benoetigt Zugangsdaten zur SPS",
+        "UserDisplayName": "Zufall, Rainer",
+        "UserAccount": "RZ011",
+        "UserDomain": "CONTOSO",
+        "StatusId": "OnHold"
+      }
+    ]
+  },
+  "UnassignedTickets": {
+    "Personal": [
+      {
+        "TicketId": "e2e49f85-1a81-47e8-935b-d76898c155f6",
+        "UserId": "76f86d28-862c-4fa2-9062-8367be7fbd92",
+        "DisplayName": "TCK00414",
+        "Summary": "Pool Notebook fuer Schulungsteilnehmer fehlt",
+        "UserDisplayName": "Virtual, Vera",
+        "UserAccount": "VV004",
+        "UserDomain": "CONTOSO",
+        "StatusId": "New"
+      },
+      {
+        "TicketId": "ebe8818e-b197-411e-b56e-40b77b623ae2",
+        "UserId": "436e8d67-1b9b-4b1a-83e9-0b1e8fa0173b",
+        "DisplayName": "TCK00415",
+        "Summary": "Etikettendrucker im Lager meldet Papierstau",
+        "UserDisplayName": "Anwender, Peter",
+        "UserAccount": "PA010",
+        "UserDomain": "CONTOSO",
+        "StatusId": "New"
+      }
+    ],
+    "Role": [
+      {
+        "TicketId": "e2e49f85-1a81-47e8-935b-d76898c155f6",
+        "UserId": "76f86d28-862c-4fa2-9062-8367be7fbd92",
+        "DisplayName": "TCK00414",
+        "Summary": "Pool Notebook fuer Schulungsteilnehmer fehlt",
+        "UserDisplayName": "Virtual, Vera",
+        "UserAccount": "VV004",
+        "UserDomain": "CONTOSO",
+        "StatusId": "New"
+      },
+      {
+        "TicketId": "ebe8818e-b197-411e-b56e-40b77b623ae2",
+        "UserId": "436e8d67-1b9b-4b1a-83e9-0b1e8fa0173b",
+        "DisplayName": "TCK00415",
+        "Summary": "Etikettendrucker im Lager meldet Papierstau",
+        "UserDisplayName": "Anwender, Peter",
+        "UserAccount": "PA010",
+        "UserDomain": "CONTOSO",
+        "StatusId": "New"
+      },
+      {
+        "TicketId": "9e1d5d1b-5a22-430e-99ea-59840257caab",
+        "UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
+        "DisplayName": "TCK00416",
+        "Summary": "Ueberwachung meldet sporadische Alarme",
+        "UserDisplayName": "Seifert, Dominik",
+        "UserAccount": "DS014",
+        "UserDomain": "CONTOSO",
+        "StatusId": "New"
+      }
+    ]
+  },
+  "UnassignedTicketsCritical": {
+    "Personal": [
+      {
+        "TicketId": "9e1d5d1b-5a22-430e-99ea-59840257caab",
+        "UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
+        "DisplayName": "TCK00416",
+        "Summary": "Ueberwachung meldet sporadische Alarme",
+        "UserDisplayName": "Seifert, Dominik",
+        "UserAccount": "DS014",
+        "UserDomain": "CONTOSO",
+        "StatusId": "InProgress"
+      }
+    ],
+    "Role": [
+      {
+        "TicketId": "9e1d5d1b-5a22-430e-99ea-59840257caab",
+        "UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
+        "DisplayName": "TCK00416",
+        "Summary": "Ueberwachung meldet sporadische Alarme",
+        "UserDisplayName": "Seifert, Dominik",
+        "UserAccount": "DS014",
+        "UserDomain": "CONTOSO",
+        "StatusId": "InProgress"
+      },
+      {
+        "TicketId": "d427dc61-9842-4464-b37a-612878d3de0f",
+        "UserId": "a2164ecd-791f-482c-bea3-f089f14bec8a",
+        "DisplayName": "TCK00417",
+        "Summary": "Produktionsroboter steht nach Not Aus",
+        "UserDisplayName": "Boss, Bernd",
+        "UserAccount": "BB003",
+        "UserDomain": "CONTOSO",
+        "StatusId": "InProgress"
+      }
+    ]
+  }
+}

FasdCockpitCommunicationDemo/TicketModel.cs

@@ -48,7 +48,7 @@ namespace FasdCockpitCommunicationDemo
         public string Description { get; set; }
         public string DescriptionHtml { get; set; }
         public int Priority { get; set; }
-        public string Category { get; set; } //todo: replace with tree structure
+        public string Category { get; set; }
         public string ActivityType { get; set; }
         public string Solution { get; set; }
         public string SolutionHtml { get; set; }

FasdCockpitCommunicationDemo/TicketOverviewRelationDefinition.cs

@@ -0,0 +1,16 @@
+using System;
+
+namespace FasdCockpitCommunicationDemo
+{
+    public class TicketOverviewRelationDefinition
+    {
+        public Guid TicketId { get; set; }
+        public Guid UserId { get; set; }
+        public string DisplayName { get; set; }
+        public string Summary { get; set; }
+        public string StatusId { get; set; }
+        public string UserDisplayName { get; set; }
+        public string UserAccount { get; set; }
+        public string UserDomain { get; set; }
+    }
+}

FasdDesktopUi/AppStartUp.cs

@@ -669,7 +669,7 @@ namespace FasdDesktopUi
                 {
                     userInfo = cFasdCockpitCommunicationBase.CockpitUserInfo;
                 }
-                if (!string.IsNullOrEmpty(cCockpitConfiguration.Instance?.m42ServerConfiguration?.Server))
+                if (cFasdCockpitConfig.Instance.HasM42Configuration())
                     if (userInfo?.possibleLogons != null)
                     {
                         if (userInfo.possibleLogons.Contains(enumAdditionalAuthentication.M42WinLogon))

FasdDesktopUi/Basics/Services/SupportCase/Controllers/SupportCaseController.cs

@@ -110,6 +110,9 @@ namespace FasdDesktopUi.Basics.Services.SupportCase.Controllers
         {
             try
             {
+                if (_focusedRelation == relation)
+                    return;
+
                 _selectedHealthcard = _supportCaseProcessor.GetHealthcardFor(relation);
                 HashSet<string> requiredTables = cHealthCard.GetRequiredTables(_selectedHealthcard);
                 _ = Task.Run(async () => await _supportCaseProcessor.LoadSupportCaseDataAsync(relation, requiredTables));

FasdDesktopUi/Basics/Services/SupportCase/SupportCase.cs

@@ -16,6 +16,8 @@ namespace FasdDesktopUi.Basics.Services.SupportCase
         private readonly Dictionary<string, Dictionary<cF4sdApiSearchResultRelation, cF4SDHealthCardRawData.cHealthCardTable>> _supportCaseDataCache = new Dictionary<string, Dictionary<cF4sdApiSearchResultRelation, cF4SDHealthCardRawData.cHealthCardTable>>();
         private readonly Dictionary<cF4sdApiSearchResultRelation, cF4SDHealthCardRawData> _rawDataCache = new Dictionary<cF4sdApiSearchResultRelation, cF4SDHealthCardRawData>(); // todo remove, currently only used for SupportCaseDataProviderArtifact
 
+        private readonly ICollection<cF4sdApiSearchResultRelation> _relationsCurrentlyLoadingData = new HashSet<cF4sdApiSearchResultRelation>();
+
         internal readonly Guid Id;
         private readonly IRelationService _relationService;
         public cSupportCaseDataProvider SupportCaseDataProviderArtifact { get; }
@@ -67,14 +69,13 @@ namespace FasdDesktopUi.Basics.Services.SupportCase
 
                 foreach (var relationType in relations)
                 {
-                    //TODO Max fragen obs passt! Bug: in den Ticketrelations (Header Ticketauswahl) sind nur zwei Tickets sichtbar anstatt 5 oder mehr..
                     if (_caseRelations.TryGetValue(relationType.Key, out var caseRelation))
-                        _caseRelations[relationType.Key] = caseRelation.Union(relationType).ToList();
+                        caseRelation = caseRelation.Union(relationType).ToList();
                     else
                         _caseRelations.Add(relationType.Key, relationType.ToList());
 
                     if (SupportCaseDataProviderArtifact?.CaseRelations?.TryGetValue(relationType.Key, out var caseRelations) ?? false)
-                        SupportCaseDataProviderArtifact.CaseRelations[relationType.Key] = caseRelations.Union(relationType).ToList();
+                        caseRelations = caseRelations.Union(relationType).ToList();
                     else
                         SupportCaseDataProviderArtifact?.CaseRelations?.Add(relationType.Key, relationType.ToList());
                 }
@@ -91,6 +92,11 @@ namespace FasdDesktopUi.Basics.Services.SupportCase
         {
             try
             {
+                if (_relationsCurrentlyLoadingData.Contains(relation))
+                    return;
+
+                _relationsCurrentlyLoadingData.Add(relation);
+
                 cF4SDHealthCardRawData rawData = null;
 
                 // todo this is only a temporary fix. Currently the tablesToLoad contain also detail tables
@@ -131,11 +137,17 @@ namespace FasdDesktopUi.Basics.Services.SupportCase
                         .Where(table => table.Key.StartsWith("Computation_") == false)
                         .All(table => !table.Value.IsIncomplete && !table.Value.Columns.Values.Any(c => c.IsIncomplete)) ?? false;
                 }
+
+                SupportCaseDataProviderArtifact.HealthCardDataHelper.LoadingHelper.LastDataRequest = DateTime.Now;
             }
             catch (Exception ex)
             {
                 LogException(ex);
             }
+            finally
+            {
+                _relationsCurrentlyLoadingData.Remove(relation);
+            }
 
             bool IsRawDataCacheComplete()
             {

FasdDesktopUi/Basics/Services/SupportCase/SupportCaseProcessor.cs

@@ -140,6 +140,9 @@ namespace FasdDesktopUi.Basics.Services.SupportCase
         {
             var status = enumActualizeStatus.unknown;
 
+            if (!agentUserId.HasValue && !agentDeviceId.HasValue)
+                return status;
+
             try
             {
                 TimeSpan refreshDelay = TimeSpan.FromMilliseconds(500);

FasdDesktopUi/Basics/SupportCaseDataProvider.cs

@@ -7,7 +7,6 @@ using System.Windows.Documents;
 using System.Linq;
 using System.Windows.Input;
 using System.Diagnostics;
-using System.Windows.Threading;
 
 using C4IT.FASD.Base;
 using C4IT.Logging;
@@ -156,8 +155,6 @@ namespace FasdDesktopUi.Basics
                     DataProviders.Add(MainIdentity.Id, _result);
                 }
 
-                //await EnsureSupportCasePagesAsync();
-
                 _result.NamedParameterEntries = new cNamedParameterList(_result);
 
                 _result.StartCase(MainIdentity.Id);
@@ -169,12 +166,6 @@ namespace FasdDesktopUi.Basics
                 supportCaseProcessor.SetSupportCase(supportCase);
                 supportCaseController.SetSupportCaseProcessor(supportCaseProcessor, Identities);
 
-                if (cSupportCaseDataProvider.detailsPage == null || cSupportCaseDataProvider.slimPage == null)
-                {
-                    LogEntry("Support case pages are not initialized; aborting case start.", LogLevels.Error);
-                    return null;
-                }
-
                 cSupportCaseDataProvider.detailsPage.SetSupportCaseController(supportCaseController);
                 cSupportCaseDataProvider.slimPage.SetSupportCaseController(supportCaseController);
 
@@ -289,23 +280,6 @@ namespace FasdDesktopUi.Basics
             }
         }
 
-        private static async Task EnsureSupportCasePagesAsync()
-        {
-            if (detailsPage != null && slimPage != null)
-                return;
-
-            if (Application.Current == null)
-                return;
-
-            await Application.Current.Dispatcher.InvokeAsync(() =>
-            {
-                if (slimPage == null)
-                    slimPage = new Pages.SlimPage.SlimPageView();
-                if (detailsPage == null)
-                    detailsPage = new Pages.DetailsPage.DetailsPageView();
-            }, DispatcherPriority.Normal);
-        }
-
         public async Task CloseCaseAsync()
         {
             var CM = MethodBase.GetCurrentMethod();

FasdDesktopUi/Basics/UserControls/Badge.xaml

@@ -10,7 +10,7 @@
              d:DesignWidth="40"
              x:Name="BadgeControl">
 
-    <Border Background="{DynamicResource Color.F4SD}"
+    <Border Background="{DynamicResource Color.SoftContrast}"
             CornerRadius="5">
 
         <StackPanel HorizontalAlignment="Center"
@@ -19,7 +19,7 @@
                     Margin="7.5 2.5">
             <TextBlock FontSize="12"
                        FontWeight="Bold"
-                       Foreground="White"
+                       Foreground="{DynamicResource FontColor.DetailsPage.DataHistory.Value}"
                        Text="{Binding ElementName=BadgeControl, Path=Text}" />
         </StackPanel>
 

FasdDesktopUi/Basics/UserControls/Badge.xaml.cs

@@ -1,9 +1,5 @@
-using F4SD_AdaptableIcon;
+using System.Windows;
-using FasdDesktopUi.Basics.Helper;
-using System;
-using System.Windows;
 using System.Windows.Controls;
-using static C4IT.Logging.cLogManager;
 
 namespace FasdDesktopUi.Basics.UserControls
 {

FasdDesktopUi/Pages/DetailsPage/DetailsPageView.xaml.cs

@@ -390,6 +390,7 @@ namespace FasdDesktopUi.Pages.DetailsPage
             BlurInvoker.BlurInvokerVisibilityChanged += (obj, e) => UpdateBlurStatus(obj);
 
             NavigationHeadingUc.HeadingIconClickedEvent += NavigationHeadingUc_HeadingIconClickedEvent;
+            NavigationHeadingUc.EmptySpaceClicked += (obj, e) => BlurBorder_Click();
 
             RefreshControl.RefreshButtonClicked += RefreshButtonClickedEvent;
 

FasdDesktopUi/Pages/DetailsPage/UserControls/DetailsPageNavigationHeading.xaml

@@ -23,6 +23,15 @@
                          Handler="HeadingIcon_TouchDown" />
         </Style>
 
+        <Style x:Key="DetailsPage.TitleSection.Border.NotSelected"
+               TargetType="Border"
+               BasedOn="{StaticResource DetailsPage.TitleSection.Border.NotSelected}">
+            <EventSetter Event="MouseLeftButtonUp"
+                         Handler="HeadingIcon_MouseLeftButtonUp" />
+            <EventSetter Event="TouchDown"
+                         Handler="HeadingIcon_TouchDown" />
+        </Style>
+
         <Style x:Key="SwapIconStyleBase"
                x:Name="SwapIconStyleBase"
                TargetType="ico:AdaptableIcon"
@@ -35,6 +44,18 @@
                     Value="{x:Null}" />
             <Setter Property="SelectedInternIcon"
                     Value="misc_chevron_down" />
+            <Setter Property="IconWidth"
+                    Value="40" />
+            <Setter Property="IconHeight"
+                    Value="42" />
+            <Setter Property="BorderPadding"
+                    Value="10 0 10 0" />
+            <Setter Property="BorderThickness"
+                    Value="3 0 0 0" />
+            <Setter Property="Margin"
+                    Value="0" />
+            <Setter Property="IconCornerRadius"
+                    Value="10" />
             <Style.Triggers>
                 <DataTrigger Binding="{Binding RelativeSource={RelativeSource AncestorLevel=1, AncestorType=Border}, Path=IsMouseOver}"
                              Value="True">
@@ -87,6 +108,9 @@
 
     </UserControl.Resources>
 
+    <Border x:Name="HeadingBorder"
+            MouseLeftButtonUp="HeadingBorder_Clicked"
+            TouchDown="HeadingBorder_Clicked">
         <ScrollViewer x:Name="HeadingScroller"
                       x:FieldModifier="private"
                       HorizontalScrollBarVisibility="Auto"
@@ -151,9 +175,7 @@
                                 <ico:AdaptableIcon x:Name="ComputerSwapIcon"
                                                    Style="{DynamicResource SwapIconStyle}"
                                                    Visibility="Visible"
-                                               BorderBrush="{DynamicResource Color.SoftContrast}"
+                                                   BorderBrush="{DynamicResource Color.SoftContrast}" />
-                                               BorderThickness="2 0 0 0"
-                                               Padding="5 0 0 0" />
                             </StackPanel>
                         </Border>
 
@@ -201,9 +223,7 @@
                                 <ico:AdaptableIcon x:Name="VirtualSessionSwapIcon"
                                                    Style="{DynamicResource SwapIconStyle}"
                                                    Visibility="Visible"
-                                               BorderBrush="{DynamicResource Color.SoftContrast}"
+                                                   BorderBrush="{DynamicResource Color.SoftContrast}" />
-                                               BorderThickness="2 0 0 0"
-                                               Padding="5 0 0 0" />
                             </StackPanel>
                         </Border>
 
@@ -251,9 +271,7 @@
                                 <ico:AdaptableIcon x:Name="MobileDeviceSwapIcon"
                                                    Style="{DynamicResource SwapIconStyle}"
                                                    Visibility="Visible"
-                                               BorderBrush="{DynamicResource Color.SoftContrast}"
+                                                   BorderBrush="{DynamicResource Color.SoftContrast}" />
-                                               BorderThickness="2 0 0 0"
-                                               Padding="5 0 0 0" />
                             </StackPanel>
                         </Border>
 
@@ -301,9 +319,7 @@
                                 <ico:AdaptableIcon x:Name="TicketSwapIcon"
                                                    Style="{DynamicResource SwapIconStyle}"
                                                    Visibility="Visible"
-                                               BorderBrush="{DynamicResource Color.SoftContrast}"
+                                                   BorderBrush="{DynamicResource Color.SoftContrast}" />
-                                               BorderThickness="2 0 0 0"
-                                               Padding="5 0 0 0" />
                             </StackPanel>
                         </Border>
 
@@ -356,5 +372,5 @@
 
             </Grid>
         </ScrollViewer>
-
+    </Border>
 </UserControl>

FasdDesktopUi/Pages/DetailsPage/UserControls/DetailsPageNavigationHeading.xaml.cs

@@ -37,7 +37,7 @@ namespace FasdDesktopUi.Pages.DetailsPage.UserControls
                 if (value != null)
                 {
                     UpdateHeaderHighlights();
-                    SetTicketHeadingVisibility();
+                    SetHeadingVisibility();
                 }
             }
         }
@@ -100,11 +100,9 @@ namespace FasdDesktopUi.Pages.DetailsPage.UserControls
                 else if (DataProvider.HealthCardDataHelper.SelectedHealthCard.InformationClasses.Any(identity => identity is enumFasdInformationClass.User))
                     highlightedBorder = UserStackHighlightBorder;
 
-                if (highlightedBorder != null)
+                highlightedBorder?.SetResourceReference(BackgroundProperty, "BackgroundColor.Menu.MainCategory");
-                    highlightedBorder.SetResourceReference(BackgroundProperty, "BackgroundColor.Menu.MainCategory");
 
-                if (swapIcon != null)
+                swapIcon?.SetResourceReference(AdaptableIcon.IconBackgroundColorProperty, "BackgroundColor.Menu.MainCategory");
-                    swapIcon.SetResourceReference(AdaptableIcon.IconBackgroundColorProperty, "BackgroundColor.Menu.MainCategory");
             }
             catch (Exception E)
             {
@@ -112,16 +110,20 @@ namespace FasdDesktopUi.Pages.DetailsPage.UserControls
             }
         }
 
-        private void SetTicketHeadingVisibility()
+        private async Task SetHeadingVisibility()
         {
             try
             {
                 if (DataProvider is null)
                     return;
+                cCollectorStatusInfo modules = await cFasdCockpitConfig.Instance.CheckCollectorStatusAsync();
+                if (modules != null)
+                {
+                    TicketStack.Visibility = modules.HasM42Config ? Visibility.Visible : Visibility.Collapsed;
+                    MobileDeviceStack.Visibility = modules.HasMobileDeviceConfig ? Visibility.Visible : Visibility.Collapsed;
+                    VirtualSessionStack.Visibility = modules.HasCitrixConfig ? Visibility.Visible : Visibility.Collapsed;
+                }
 
-                //bool isTicketIntegrationActive = cFasdCockpitCommunicationBase.CockpitUserInfo?.Roles?.Any(role => string.Equals(role, "Cockpit.TicketAgent", StringComparison.OrdinalIgnoreCase)) ?? false;
-                bool isTicketIntegrationActive = cF4SDCockpitXmlConfig.Instance.HealthCardConfig.HealthCards.Values.Any(_e => _e.InformationClasses.Contains(enumFasdInformationClass.Ticket));
-                TicketStack.Visibility = isTicketIntegrationActive ? Visibility.Visible : Visibility.Collapsed;
             }
             catch (Exception E)
             {
@@ -144,7 +146,7 @@ namespace FasdDesktopUi.Pages.DetailsPage.UserControls
                     return;
 
                 _me.ResetControl();
-                _me.SetTicketHeadingVisibility();
+                //_me.SetTicketHeadingVisibility();
                 _me.InitializeHeadings();
                 _me.UpdateHeaderHighlights();
             }
@@ -260,10 +262,11 @@ namespace FasdDesktopUi.Pages.DetailsPage.UserControls
                 VirtualSessionSwapIcon.Tag = virtualSessionDataEmpty;
                 MobileDeviceSwapIcon.Tag = mobileDeviceDataEmpty;
 
-                ComputerStackHighlightBorder.Tag = computerDataEmpty;
+                UserStackHighlightBorder.Tag = userDataEmpty.InformationClass;
-                TicketStackHighlightBorder.Tag = ticketDataEmpty;
+                ComputerStackHighlightBorder.Tag = computerDataEmpty.InformationClass;
-                VirtualSessionStackHighlightBorder.Tag = virtualSessionDataEmpty;
+                TicketStackHighlightBorder.Tag = ticketDataEmpty.InformationClass;
-                MobileDeviceStackHighlightBorder.Tag = mobileDeviceDataEmpty;
+                VirtualSessionStackHighlightBorder.Tag = virtualSessionDataEmpty.InformationClass;
+                MobileDeviceStackHighlightBorder.Tag = mobileDeviceDataEmpty.InformationClass;
 
                 ComputerSwapIcon.Style = (Style)FindResource("SwapIconStyle");
                 TicketSwapIcon.Style = (Style)FindResource("SwapIconStyle");
@@ -300,16 +303,6 @@ namespace FasdDesktopUi.Pages.DetailsPage.UserControls
                 MobileDeviceStackHighlightBorder.ClearValue(OpacityProperty);
 
                 SetEditMode(false);
-
-                if (!cFasdCockpitCommunicationBase.Instance.IsDemo())
-                {
-                    if (MobileDeviceStack.Parent is UIElement mobileParent)
-                        mobileParent.Visibility = Visibility.Collapsed;
-
-                    //if (VirtualSessionStack.Parent is UIElement virtualParent)
-                    //    virtualParent.Visibility = Visibility.Collapsed;
-                }
-
                 ResetSelectors();
             }
             catch (Exception E)
@@ -424,6 +417,7 @@ namespace FasdDesktopUi.Pages.DetailsPage.UserControls
                             headingIcon = UserIcon;
                             headingTextBlock = UserTextBlock;
                             copyIcon = UserCopyIcon;
+                            highlightBoder = UserStackHighlightBorder;
                             hasValue = heading.HeadingText != cMultiLanguageSupport.GetItem("Header.Select.User");
 
                             if (!hasValue)
@@ -482,6 +476,9 @@ namespace FasdDesktopUi.Pages.DetailsPage.UserControls
 
                     if (highlightBoder != null)
                     {
+                        if (hasValue)
+                            highlightBoder.Tag = heading.Realtion;
+                        else
                             highlightBoder.Tag = new cSwapCaseInfo() { SelectedCaseInformationClass = heading.InformationClass, HeadingDatas = HeadingData };
                     }
 
@@ -603,7 +600,7 @@ namespace FasdDesktopUi.Pages.DetailsPage.UserControls
 
         #region SwapIcon Click
 
-        private void SwapIcon_Click(object sender)
+        private void SwapIcon_Click(object sender, RoutedEventArgs e)
         {
 
             try
@@ -639,7 +636,7 @@ namespace FasdDesktopUi.Pages.DetailsPage.UserControls
                 ShowsRelations = true;
                 cUiActionBase.RaiseEvent(new cShowHeadingSelectionMenuAction(), this, sender);
                 DoShowRelations(swapCaseData, location, SupportCaseController);
-                //Dispatcher.Invoke(async () => await action.RunUiActionAsync(sender, location, false, DataProvider));
+                e.Handled = true;
             }
             catch (Exception E)
             {
@@ -710,12 +707,12 @@ namespace FasdDesktopUi.Pages.DetailsPage.UserControls
 
         private void SwapIcon_MouseLeftButtonUp(object sender, MouseButtonEventArgs e)
         {
-            SwapIcon_Click(sender);
+            SwapIcon_Click(sender, e);
         }
 
         private void SwapIcon_TouchDown(object sender, TouchEventArgs e)
         {
-            SwapIcon_Click(sender);
+            SwapIcon_Click(sender, e);
         }
 
         #endregion
@@ -826,10 +823,17 @@ namespace FasdDesktopUi.Pages.DetailsPage.UserControls
             UndoTicketIcon_Click();
         }
 
+
         #endregion
 
         #endregion
 
+        // todo hacky solution to toggle blurr border. Think about better solution
+        public event EventHandler EmptySpaceClicked;
 
+        private void HeadingBorder_Clicked(object sender, EventArgs e)
+        {
+            EmptySpaceClicked?.Invoke(this, EventArgs.Empty);
+        }
     }
 }

FasdDesktopUi/Pages/SearchPage/SearchPageView.xaml.cs

@@ -811,7 +811,8 @@ namespace FasdDesktopUi.Pages.SearchPage
                 return true;
 
             return cFasdCockpitConfig.Instance?.Global?.TicketConfiguration?.ShowOverview == true
-                && IsTicketIntegrationActive();
+                && IsTicketIntegrationActive()
+                && cFasdCockpitConfig.Instance.HasM42Configuration();
         }
 
         private bool IsTicketIntegrationActive()

FasdDesktopUi/Pages/SettingsPage/SettingsPageView.xaml

@@ -210,9 +210,10 @@
                             <ico:AdaptableIcon x:Name="ShouldSkipSlimViewPolicy"
                                                SelectedInternIcon="lock_closed"
                                                PrimaryIconColor="{DynamicResource Color.Menu.Icon}"
-                                               Margin="-25,-5,0,0"
+                                               BorderPadding="0"
-                                               IconWidth="23"
+                                               Margin="-20 0 0 0"
-                                               IconHeight="23"
+                                               IconWidth="12"
+                                               IconHeight="12"
                                                Visibility="Collapsed" />
                         </StackPanel>
 
@@ -229,9 +230,10 @@
                             <ico:AdaptableIcon x:Name="PositionOfSmallViewsPolicy"
                                                SelectedInternIcon="lock_closed"
                                                PrimaryIconColor="{DynamicResource Color.Menu.Icon}"
-                                               Margin="-25,-5,0,0"
+                                               BorderPadding="0"
-                                               IconWidth="23"
+                                               Margin="-20 0 0 0"
-                                               IconHeight="23"
+                                               IconWidth="12"
+                                               IconHeight="12"
                                                Visibility="Collapsed" />
                         </StackPanel>
 
@@ -290,9 +292,10 @@
                             <ico:AdaptableIcon x:Name="PositionOfFavouriteBarPolicy"
                                                SelectedInternIcon="lock_closed"
                                                PrimaryIconColor="{DynamicResource Color.Menu.Icon}"
-                                               Margin="-25,-5,0,0"
+                                               BorderPadding="0"
-                                               IconWidth="23"
+                                               Margin="-20 0 0 0"
-                                               IconHeight="23"
+                                               IconWidth="12"
+                                               IconHeight="12"
                                                Visibility="Collapsed" />
                         </StackPanel>
 

FasdDesktopUi/cFasdCockpitConfig.cs

@@ -315,6 +315,36 @@ namespace FasdDesktopUi
             return false;
         }
 
+        public async Task<cCollectorStatusInfo> CheckCollectorStatusAsync()
+        {
+            try
+            {
+                var _res = await  cFasdCockpitCommunicationBase.Instance.CheckCollectorStatusAsync();
+                if(_res != null)
+                    return _res;
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+            }
+
+            return null;
+        }
+
+        public bool HasM42Configuration()
+        {
+            try
+            {
+                return !string.IsNullOrWhiteSpace(cCockpitConfiguration.Instance?.m42ServerConfiguration?.Server);
+            }
+            catch (Exception E)
+            {
+                LogException(E);
+            }
+
+            return false;
+        }
+
         public async Task InstantiateAnalyticsAsync(Guid SessionId)
         {
             try

Shared/SharedAssemblyInfo.cs

@@ -5,7 +5,7 @@
 [assembly: AssemblyCopyright("Copyright © 2026, Consulting4IT GmbH, Germany")]
 [assembly: AssemblyTrademark("")]
 
-[assembly: AssemblyVersion("2.6.*")]
+[assembly: AssemblyVersion("2.7.*")]
-[assembly: AssemblyInformationalVersion("2.6.1.2")]
+[assembly: AssemblyInformationalVersion("2.7.0.0")]
 
 [assembly: AssemblyMinServerVersion("2.6.1.1")]