diff --git a/FasdCockpitCommunicationDemo/F4SDCockpitCommunicationDemo.cs b/FasdCockpitCommunicationDemo/F4SDCockpitCommunicationDemo.cs
index b6508fe..b493048 100644
--- a/FasdCockpitCommunicationDemo/F4SDCockpitCommunicationDemo.cs
+++ b/FasdCockpitCommunicationDemo/F4SDCockpitCommunicationDemo.cs
@@ -240,13 +240,12 @@ namespace C4IT.FASD.Cockpit.Communication
Name = record.DisplayName,
Summary = record.Summary,
Status = status,
- AffectedUser = detail.AffectedUser ?? record.UserDisplayName,
- Asset = detail.Asset,
- Category = detail.Category,
- Classification = detail.Classification,
- Description = detail.Description,
- DescriptionHtml = detail.DescriptionHtml,
- Solution = detail.Solution,
+ AffectedUser = detail.AffectedUser ?? record.UserDisplayName,
+ Asset = detail.Asset,
+ Category = detail.Category,
+ Description = detail.Description,
+ DescriptionHtml = detail.DescriptionHtml,
+ Solution = detail.Solution,
SolutionHtml = detail.SolutionHtml,
CreationDate = createdAt.ToLocalTime(),
CreationDaysSinceNow = Math.Max(0, (int)(DateTime.UtcNow - createdAt).TotalDays),
@@ -1442,9 +1441,6 @@ namespace C4IT.FASD.Cockpit.Communication
if (writeParams.Values.TryGetValue("Category", out var category))
output.Category = category.ToString();
- if (writeParams.Values.TryGetValue("Classification", out var classification))
- output.Classification = classification.ToString();
-
if (writeParams.Values.TryGetValue("CreationSource", out var creationSourceObj))
if (Enum.TryParse(creationSourceObj.ToString(), out cF4SDTicket.enumTicketCreationSource creationSource))
output.CreationSource = creationSource;
diff --git a/FasdCockpitCommunicationDemo/MockupData/Hans Hanova.json b/FasdCockpitCommunicationDemo/MockupData/Hans Hanova.json
index 364f23e..9166f45 100644
--- a/FasdCockpitCommunicationDemo/MockupData/Hans Hanova.json
+++ b/FasdCockpitCommunicationDemo/MockupData/Hans Hanova.json
@@ -1,4821 +1,4818 @@
-{
- "SampleDataId": "0fad5e21-5a29-44c6-b532-46f862ea8694",
- "SampleDataName": "Hans Hanova",
- "Tables": [
- {
- "Name": "ad-user",
- "IsStatic": false,
- "TimeFrames": [
- [
- "2024-09-06T09:40:59.8003054+02:00",
- "2024-09-06T00:00:00+02:00"
- ],
- [
- "2024-09-05T00:00:00+02:00",
- "2024-09-04T00:00:00+02:00"
- ],
- [
- "2024-09-04T00:00:00+02:00",
- "2024-09-03T00:00:00+02:00"
- ],
- [
- "2024-09-03T00:00:00+02:00",
- "2024-09-02T00:00:00+02:00"
- ],
- [
- "2024-09-02T00:00:00+02:00",
- "2024-09-01T00:00:00+02:00"
- ],
- [
- "2024-09-01T00:00:00+02:00",
- "2024-08-31T00:00:00+02:00"
- ],
- [
- "2024-08-31T00:00:00+02:00",
- "2024-08-30T00:00:00+02:00"
- ],
- [
- "2024-08-30T00:00:00+02:00",
- "2024-08-29T00:00:00+02:00"
- ],
- [
- "2024-08-29T00:00:00+02:00",
- "2024-08-28T00:00:00+02:00"
- ],
- [
- "2024-08-28T00:00:00+02:00",
- "2024-08-27T00:00:00+02:00"
- ],
- [
- "2024-08-27T00:00:00+02:00",
- "2024-08-26T00:00:00+02:00"
- ],
- [
- "2024-08-26T00:00:00+02:00",
- "2024-08-25T00:00:00+02:00"
- ],
- [
- "2024-08-25T00:00:00+02:00",
- "2024-08-24T00:00:00+02:00"
- ],
- [
- "2024-08-24T00:00:00+02:00",
- "2024-08-23T00:00:00+02:00"
- ],
- [
- "2024-08-23T00:00:00+02:00",
- "2024-08-22T00:00:00+02:00"
- ],
- [
- "2024-08-22T00:00:00+02:00",
- "2024-08-21T00:00:00+02:00"
- ],
- [
- "2024-08-21T00:00:00+02:00",
- "2024-08-20T00:00:00+02:00"
- ],
- [
- "2024-08-20T00:00:00+02:00",
- "2024-08-19T00:00:00+02:00"
- ],
- [
- "2024-08-19T00:00:00+02:00",
- "2024-08-18T00:00:00+02:00"
- ],
- [
- "2024-08-18T00:00:00+02:00",
- "2024-08-17T00:00:00+02:00"
- ],
- [
- "2024-08-17T00:00:00+02:00",
- "2024-08-16T00:00:00+02:00"
- ],
- [
- "2024-08-16T00:00:00+02:00",
- "2024-08-15T00:00:00+02:00"
- ],
- [
- "2024-08-15T00:00:00+02:00",
- "2024-08-14T00:00:00+02:00"
- ],
- [
- "2024-08-14T00:00:00+02:00",
- "2024-08-13T00:00:00+02:00"
- ],
- [
- "2024-08-13T00:00:00+02:00",
- "2024-08-12T00:00:00+02:00"
- ],
- [
- "2024-08-12T00:00:00+02:00",
- "2024-08-11T00:00:00+02:00"
- ],
- [
- "2024-08-11T00:00:00+02:00",
- "2024-08-10T00:00:00+02:00"
- ],
- [
- "2024-08-10T00:00:00+02:00",
- "2024-08-09T00:00:00+02:00"
- ]
- ],
- "Columns": [
- {
- "ColumnName": "name",
- "Values": [
- "Hanova, Hans",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "EmployeeNumber",
- "Values": [
- "555 398",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "streetAddress",
- "Values": [
- "Otto-Brenner-Str.4",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "employeetype",
- "Values": [
- "123 456 789",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "domainDns",
- "Values": [
- "Demo.Domain",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "account",
- "Values": [
- "HO007",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "country",
- "Values": [
- "Deutschland",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "locality",
- "Values": [
- "Hannover",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "telephoneNumber",
- "Values": [
- "+49 511 123 456",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "mobile",
- "Values": [
- "+49 123 2058500",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "mail",
- "Values": [
- "Hans.Hanova@mail.com",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "department",
- "Values": [
- "Projektingenieur",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "title",
- "Values": [
- "Ingenieur",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "manager",
- "Values": [
- "Boss, Bernd",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- }
- ]
- },
- {
- "Name": "agnt-computer",
- "IsStatic": false,
- "TimeFrames": [
- [
- "2024-09-06T09:40:59.8003054+02:00",
- "2024-09-06T00:00:00+02:00"
- ],
- [
- "2024-09-05T00:00:00+02:00",
- "2024-09-04T00:00:00+02:00"
- ],
- [
- "2024-09-04T00:00:00+02:00",
- "2024-09-03T00:00:00+02:00"
- ],
- [
- "2024-09-03T00:00:00+02:00",
- "2024-09-02T00:00:00+02:00"
- ],
- [
- "2024-09-02T00:00:00+02:00",
- "2024-09-01T00:00:00+02:00"
- ],
- [
- "2024-09-01T00:00:00+02:00",
- "2024-08-31T00:00:00+02:00"
- ],
- [
- "2024-08-31T00:00:00+02:00",
- "2024-08-30T00:00:00+02:00"
- ],
- [
- "2024-08-30T00:00:00+02:00",
- "2024-08-29T00:00:00+02:00"
- ],
- [
- "2024-08-29T00:00:00+02:00",
- "2024-08-28T00:00:00+02:00"
- ],
- [
- "2024-08-28T00:00:00+02:00",
- "2024-08-27T00:00:00+02:00"
- ],
- [
- "2024-08-27T00:00:00+02:00",
- "2024-08-26T00:00:00+02:00"
- ],
- [
- "2024-08-26T00:00:00+02:00",
- "2024-08-25T00:00:00+02:00"
- ],
- [
- "2024-08-25T00:00:00+02:00",
- "2024-08-24T00:00:00+02:00"
- ],
- [
- "2024-08-24T00:00:00+02:00",
- "2024-08-23T00:00:00+02:00"
- ],
- [
- "2024-08-23T00:00:00+02:00",
- "2024-08-22T00:00:00+02:00"
- ],
- [
- "2024-08-22T00:00:00+02:00",
- "2024-08-21T00:00:00+02:00"
- ],
- [
- "2024-08-21T00:00:00+02:00",
- "2024-08-20T00:00:00+02:00"
- ],
- [
- "2024-08-20T00:00:00+02:00",
- "2024-08-19T00:00:00+02:00"
- ],
- [
- "2024-08-19T00:00:00+02:00",
- "2024-08-18T00:00:00+02:00"
- ],
- [
- "2024-08-18T00:00:00+02:00",
- "2024-08-17T00:00:00+02:00"
- ],
- [
- "2024-08-17T00:00:00+02:00",
- "2024-08-16T00:00:00+02:00"
- ],
- [
- "2024-08-16T00:00:00+02:00",
- "2024-08-15T00:00:00+02:00"
- ],
- [
- "2024-08-15T00:00:00+02:00",
- "2024-08-14T00:00:00+02:00"
- ],
- [
- "2024-08-14T00:00:00+02:00",
- "2024-08-13T00:00:00+02:00"
- ],
- [
- "2024-08-13T00:00:00+02:00",
- "2024-08-12T00:00:00+02:00"
- ],
- [
- "2024-08-12T00:00:00+02:00",
- "2024-08-11T00:00:00+02:00"
- ],
- [
- "2024-08-11T00:00:00+02:00",
- "2024-08-10T00:00:00+02:00"
- ],
- [
- "2024-08-10T00:00:00+02:00",
- "2024-08-09T00:00:00+02:00"
- ]
- ],
- "Columns": [
- {
- "ColumnName": "Name",
- "Values": [
- "H4-HO007",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "AgentVersion",
- "Values": [
- "1.2.7.1",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
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- null,
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- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "SystemBiosManufacturer",
- "Values": [
- "Dell Inc.",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
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- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "SystemBiosReleaseDate",
- "Values": [
- "2022-05-01T00:00:00",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
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- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "SystemBiosName",
- "Values": [
- "1.17.2",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "SystemManufacturer",
- "Values": [
- "Dell",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
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- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "SystemModel",
- "Values": [
- "Precision 3530",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
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- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "ProductName",
- "Values": [
- "Windows 10 Enterprise",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
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- null,
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- null,
- null
- ]
- },
- {
- "ColumnName": "SerialNumber",
- "Values": [
- "F5TB789Q",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
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- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "Version",
- "Values": [
- "10.190.19044.4",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
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- null,
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- null,
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- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "MacAddress",
- "Values": [
- "C5:20:D7:48:6G:53",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
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- null,
- null,
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- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "LastUpdate",
- "Values": [
- "2024-09-04T00:00:00",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "SystemFamily",
- "Values": [
- "Dell",
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+ "Columns": [
+ "time"
+ ],
+ "Values": {
+ "5": [
+ [
+ "2024-09-01T02:28:47.63"
+ ]
+ ]
+ }
+ },
+ {
+ "Name": "agnt-computer-event-details-bluescreen",
+ "Columns": [
+ "time",
+ "ErrorData",
+ "ErrorCode"
+ ],
+ "Values": {
+ "5": [
+ [
+ "2024-09-01T01:59:59.63",
+ "0x00000009f",
+ "0x00000009f"
+ ]
+ ]
+ }
+ }
+ ],
+ "Tickets": [
+ {
+ "AffectedUser": "Ticket, Timo",
+ "Asset": "C4-TT007",
+ "CreationDaysSinceNow": 0.0,
+ "CreationDate": "2024-09-06T09:41:02.737569+02:00",
+ "ClosingDaysSinceNow": 0.0,
+ "ClosingDate": "2024-09-06T09:41:02.7535866+02:00",
+ "CreationSource": 1,
+ "Description": "Hallo Liebe IT,\nich kann seit ein paar Tagen nicht mehr drucken, k\u00f6nnt ihr mir helfen?\nDanke, \nTimo",
+ "DescriptionHtml": "Hallo Liebe IT,
ich kann seit ein paar Tagen nicht mehr drucken, könnt ihr mir helfen?
Danke,
Timo
",
+ "Priority": 2,
+ "Category": "Ticket",
+ "Solution": null,
+ "SolutionHtml": null,
+ "DirectLinks": {
+ "DirectLinkPreview": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/cb243407-4f65-c2dd-67a5-08daaa948c75/0/"
+ },
+ "JournalItems": [
+ {
+ "CreationDaysSinceNow": 0.0,
+ "CreationDate": "2024-09-06T09:41:02.9818291+02:00",
+ "Header": "R\u00fcckfrage",
+ "CreatedBy": "Vogel, Viktor",
+ "Description": "E-Mail gesendet von Vogel, Viktor.",
+ "DescriptionHtml": null,
+ "IsVisibleForUser": true
+ },
+ {
+ "CreationDaysSinceNow": 0.0,
+ "CreationDate": "2024-09-06T09:41:03.0034615+02:00",
+ "Header": "Angehalten",
+ "CreatedBy": "Vogel, Viktor",
+ "Description": "Angehalten von Vogel, Viktor.",
+ "DescriptionHtml": null,
+ "IsVisibleForUser": false
+ },
+ {
+ "CreationDaysSinceNow": 0.0,
+ "CreationDate": "2024-09-06T09:41:03.0232843+02:00",
+ "Header": "Kommentar",
+ "CreatedBy": "Vogel, Viktor",
+ "Description": "Kommentiert von Ticket, Timo.",
+ "DescriptionHtml": null,
+ "IsVisibleForUser": true
+ }
+ ],
+ "Id": "cb243407-4f65-c2dd-67a5-08daaa948c75",
+ "Name": "INC00474",
+ "Summary": "Kann nicht mehr drucken",
+ "Status": 4
+ },
+ {
+ "AffectedUser": "Ticket, Timo",
+ "Asset": "C4-TT007",
+ "CreationDaysSinceNow": 3.0,
+ "CreationDate": "2024-09-03T09:41:02.8347313+02:00",
+ "ClosingDaysSinceNow": 1.0,
+ "ClosingDate": "2024-09-07T09:41:02.8347313+02:00",
+ "CreationSource": 2,
+ "Description": "Leider habe ich mein Passwort 3 mal falsch eingegeben und nun ist mein Rechner gesperrt. Bitte darum dieses zur\u00fcck zu setzen.",
+ "DescriptionHtml": "Passwort wurde vergessen, muss zurück gesetzt werden.
",
+ "Priority": 3,
+ "Category": "Malfunction",
+ "Solution": null,
+ "SolutionHtml": null,
+ "DirectLinks": {
+ "DirectLinkPreview": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/74302268-f85f-c608-9bc1-08daaa96b8cd/0/"
+ },
+ "JournalItems": [
+ {
+ "CreationDaysSinceNow": 1.0,
+ "CreationDate": "2024-09-05T09:41:02.9346788+02:00",
+ "Header": "Passwort zur\u00fcckgesetzt",
+ "CreatedBy": "Vogel, Viktor",
+ "Description": "Ihr Passwort wurde zur\u00fcck gesetzt.",
+ "DescriptionHtml": null,
+ "IsVisibleForUser": true
+ },
+ {
+ "CreationDaysSinceNow": 1.0,
+ "CreationDate": "2024-09-05T09:41:02.9661133+02:00",
+ "Header": "Ticket geschlossen",
+ "CreatedBy": "Vogel, Viktor",
+ "Description": "Problem wurde gel\u00f6st und Ticket geschlossen.",
+ "DescriptionHtml": null,
+ "IsVisibleForUser": false
+ }
+ ],
+ "Id": "74302268-f85f-c608-9bc1-08daaa96b8cd",
+ "Name": "TCK00192",
+ "Summary": "Passwort muss zur\u00fcckgesetzt werden",
+ "Status": 4
+ },
+ {
+ "AffectedUser": "Ticket, Timo",
+ "Asset": "C4-TT007",
+ "CreationDaysSinceNow": 1.0,
+ "CreationDate": "2024-09-05T09:41:02.8817845+02:00",
+ "ClosingDaysSinceNow": null,
+ "ClosingDate": null,
+ "CreationSource": 1,
+ "Description": "Hallo IT,\nmeine Kollegen haben im Onedrive Dateien hochgeladen und ich kann sie nicht finden :( es hat sich seit Tagen nicht mehr synchronisiert. Bitte schaut euch das mal an. \nGr\u00fc\u00dfe,\nEuer Timo",
+ "DescriptionHtml": "Hallo IT,
meine Kollegen haben im Onedrive Dateien hochgeladen und ich kann sie nicht finden :( es hat sich seit Tagen nicht mehr synchronisiert. Bitte schaut euch das mal an.
Grüße,
Euer Timo
",
+ "Priority": 3,
+ "Category": "Malfunction",
+ "Solution": null,
+ "SolutionHtml": null,
+ "DirectLinks": {
+ "DirectLinkPreview": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/2e9cb83d-ecb7-c93b-e8e4-08daaa97265f/0/",
+ "DirectLinkEdit": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/edit-object/SPSActivityTypeIncident/2e9cb83d-ecb7-c93b-e8e4-08daaa97265f",
+ "DirectLinkClose": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/2e9cb83d-ecb7-c93b-e8e4-08daaa97265f/0/?view-options=%7b%22objectId%22%3a%222e9cb83d-ecb7-c93b-e8e4-08daaa97265f%22%2c%22type%22%3a%22SPSActivityTypeIncident%22%2c%22viewType%22%3a%22action%22%2c%22actionId%22%3a%2251bb3283-7bd1-e511-9a82-60e327035d31%22%7d"
+ },
+ "JournalItems": [
+ {
+ "CreationDaysSinceNow": 1.0,
+ "CreationDate": "2024-09-05T09:41:03.0389113+02:00",
+ "Header": "Ticket erstellt",
+ "CreatedBy": "Ticket, Timo",
+ "Description": "Erstellt von Ticket, Timo",
+ "DescriptionHtml": null,
+ "IsVisibleForUser": true
+ },
+ {
+ "CreationDaysSinceNow": 1.0,
+ "CreationDate": "2024-09-05T09:41:03.0545381+02:00",
+ "Header": "Reaktionszeitpunkt eskaliert",
+ "CreatedBy": "Vogel, Viktor",
+ "Description": "Der Reaktionszeitpunkt des Tickets ist eskaliert.",
+ "DescriptionHtml": null,
+ "IsVisibleForUser": false
+ },
+ {
+ "CreationDaysSinceNow": 0.0,
+ "CreationDate": "2024-09-06T09:41:03.0701629+02:00",
+ "Header": "L\u00f6sungszeitpunkt eskaliert",
+ "CreatedBy": "Vogel, Viktor",
+ "Description": "Der L\u00f6sungszeitpunkt des Tickets ist eskaliert.",
+ "DescriptionHtml": null,
+ "IsVisibleForUser": false
+ }
+ ],
+ "Id": "2e9cb83d-ecb7-c93b-e8e4-08daaa97265f",
+ "Name": "TCK00186",
+ "Summary": "Mein OneDrive synchronisiert nicht mehr",
+ "Status": 2
+ }
+ ]
+}
diff --git a/FasdCockpitCommunicationDemo/MockupData/Perschmann, Paul.json b/FasdCockpitCommunicationDemo/MockupData/Perschmann, Paul.json
index b6ebe62..631c064 100644
--- a/FasdCockpitCommunicationDemo/MockupData/Perschmann, Paul.json
+++ b/FasdCockpitCommunicationDemo/MockupData/Perschmann, Paul.json
@@ -1,4119 +1,4116 @@
-{
- "SampleDataId": "8c3ca0fb-f18c-4893-ad83-290e6e02f352",
- "SampleDataName": "Perschmann, Paul",
- "Tables": [
- {
- "Name": "ad-user",
- "IsStatic": false,
- "TimeFrames": [
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- ],
- [
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- ],
- [
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- "2024-09-03T00:00:00+02:00"
- ],
- [
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- "2024-09-02T00:00:00+02:00"
- ],
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- ],
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- ],
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- ],
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- ],
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- ],
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- ],
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- ],
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- ],
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- ],
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- "Asset": "C4-TT007",
- "CreationDaysSinceNow": 0.0,
- "CreationDate": "2024-09-06T08:44:22.0727532+02:00",
- "ClosingDaysSinceNow": 0.0,
- "ClosingDate": "2024-09-06T08:44:22.0727532+02:00",
- "CreationSource": 1,
- "Description": "Hallo Liebe IT,\nich kann seit ein paar Tagen nicht mehr drucken, könnt ihr mir helfen?\nDanke, \nTimo",
- "DescriptionHtml": "Hallo Liebe IT,
ich kann seit ein paar Tagen nicht mehr drucken, könnt ihr mir helfen?
Danke,
Timo
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- "Header": "Rückfrage",
- "CreatedBy": "Vogel, Viktor",
- "Description": "E-Mail gesendet von Vogel, Viktor.",
- "DescriptionHtml": null,
- "IsVisibleForUser": true
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- "CreationDate": "2024-09-06T08:44:23.3069763+02:00",
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- "CreatedBy": "Vogel, Viktor",
- "Description": "Angehalten von Vogel, Viktor.",
- "DescriptionHtml": null,
- "IsVisibleForUser": false
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- "CreationDaysSinceNow": 0.0,
- "CreationDate": "2024-09-06T08:44:23.3226022+02:00",
- "Header": "Kommentar",
- "CreatedBy": "Vogel, Viktor",
- "Description": "Kommentiert von Ticket, Timo.",
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- "IsVisibleForUser": true
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- "Id": "cb243407-4f65-c2dd-67a5-08daaa948c75",
- "Name": "INC00474",
- "Summary": "Kann nicht mehr drucken",
- "Status": 4
- },
- {
- "AffectedUser": "Ticket, Timo",
- "Asset": "C4-TT007",
- "CreationDaysSinceNow": 3.0,
- "CreationDate": "2024-09-03T08:44:23.1219167+02:00",
- "ClosingDaysSinceNow": 1.0,
- "ClosingDate": "2024-09-07T08:44:23.1375807+02:00",
- "CreationSource": 2,
- "Description": "Leider habe ich mein Passwort 3 mal falsch eingegeben und nun ist mein Rechner gesperrt. Bitte darum dieses zurück zu setzen.",
- "DescriptionHtml": "Passwort wurde vergessen, muss zurück gesetzt werden.
",
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- "CreationDate": "2024-09-05T08:44:23.2379185+02:00",
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- "CreatedBy": "Vogel, Viktor",
- "Description": "Ihr Passwort wurde zurück gesetzt.",
- "DescriptionHtml": null,
- "IsVisibleForUser": true
- },
- {
- "CreationDaysSinceNow": 1.0,
- "CreationDate": "2024-09-05T08:44:23.2601016+02:00",
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- "CreatedBy": "Vogel, Viktor",
- "Description": "Problem wurde gelöst und Ticket geschlossen.",
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- "Id": "74302268-f85f-c608-9bc1-08daaa96b8cd",
- "Name": "TCK00192",
- "Summary": "Passwort muss zurückgesetzt werden",
- "Status": 4
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- "Asset": "C4-TT007",
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- "Description": "Hallo IT,\nmeine Kollegen haben im Onedrive Dateien hochgeladen und ich kann sie nicht finden :( es hat sich seit Tagen nicht mehr synchronisiert. Bitte schaut euch das mal an. \nGrüße,\nEuer Timo",
- "DescriptionHtml": "Hallo IT,
meine Kollegen haben im Onedrive Dateien hochgeladen und ich kann sie nicht finden :( es hat sich seit Tagen nicht mehr synchronisiert. Bitte schaut euch das mal an.
Grüße,
Euer Timo
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+ "Name": "agnt-computer-event-details-hardreset",
+ "Columns": [
+ "time"
+ ],
+ "Values": {
+ "5": [
+ [
+ "2024-09-01T01:32:10.22"
+ ]
+ ]
+ }
+ },
+ {
+ "Name": "agnt-computer-event-details-bluescreen",
+ "Columns": [
+ "time",
+ "ErrorData",
+ "ErrorCode"
+ ],
+ "Values": {
+ "5": [
+ [
+ "2024-09-01T01:03:22.22",
+ "0x00000009f",
+ "0x00000009f"
+ ]
+ ]
+ }
+ }
+ ],
+ "Tickets": [
+ {
+ "AffectedUser": "Ticket, Timo",
+ "Asset": "C4-TT007",
+ "CreationDaysSinceNow": 0.0,
+ "CreationDate": "2024-09-06T08:44:22.0727532+02:00",
+ "ClosingDaysSinceNow": 0.0,
+ "ClosingDate": "2024-09-06T08:44:22.0727532+02:00",
+ "CreationSource": 1,
+ "Description": "Hallo Liebe IT,\nich kann seit ein paar Tagen nicht mehr drucken, k\u00f6nnt ihr mir helfen?\nDanke, \nTimo",
+ "DescriptionHtml": "Hallo Liebe IT,
ich kann seit ein paar Tagen nicht mehr drucken, könnt ihr mir helfen?
Danke,
Timo
",
+ "Priority": 2,
+ "Category": "Ticket",
+ "Solution": null,
+ "SolutionHtml": null,
+ "DirectLinks": {
+ "DirectLinkPreview": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/cb243407-4f65-c2dd-67a5-08daaa948c75/0/"
+ },
+ "JournalItems": [
+ {
+ "CreationDaysSinceNow": 0.0,
+ "CreationDate": "2024-09-06T08:44:23.2913506+02:00",
+ "Header": "R\u00fcckfrage",
+ "CreatedBy": "Vogel, Viktor",
+ "Description": "E-Mail gesendet von Vogel, Viktor.",
+ "DescriptionHtml": null,
+ "IsVisibleForUser": true
+ },
+ {
+ "CreationDaysSinceNow": 0.0,
+ "CreationDate": "2024-09-06T08:44:23.3069763+02:00",
+ "Header": "Angehalten",
+ "CreatedBy": "Vogel, Viktor",
+ "Description": "Angehalten von Vogel, Viktor.",
+ "DescriptionHtml": null,
+ "IsVisibleForUser": false
+ },
+ {
+ "CreationDaysSinceNow": 0.0,
+ "CreationDate": "2024-09-06T08:44:23.3226022+02:00",
+ "Header": "Kommentar",
+ "CreatedBy": "Vogel, Viktor",
+ "Description": "Kommentiert von Ticket, Timo.",
+ "DescriptionHtml": null,
+ "IsVisibleForUser": true
+ }
+ ],
+ "Id": "cb243407-4f65-c2dd-67a5-08daaa948c75",
+ "Name": "INC00474",
+ "Summary": "Kann nicht mehr drucken",
+ "Status": 4
+ },
+ {
+ "AffectedUser": "Ticket, Timo",
+ "Asset": "C4-TT007",
+ "CreationDaysSinceNow": 3.0,
+ "CreationDate": "2024-09-03T08:44:23.1219167+02:00",
+ "ClosingDaysSinceNow": 1.0,
+ "ClosingDate": "2024-09-07T08:44:23.1375807+02:00",
+ "CreationSource": 2,
+ "Description": "Leider habe ich mein Passwort 3 mal falsch eingegeben und nun ist mein Rechner gesperrt. Bitte darum dieses zur\u00fcck zu setzen.",
+ "DescriptionHtml": "Passwort wurde vergessen, muss zurück gesetzt werden.
",
+ "Priority": 3,
+ "Category": "Malfunction",
+ "Solution": null,
+ "SolutionHtml": null,
+ "DirectLinks": {
+ "DirectLinkPreview": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/74302268-f85f-c608-9bc1-08daaa96b8cd/0/"
+ },
+ "JournalItems": [
+ {
+ "CreationDaysSinceNow": 1.0,
+ "CreationDate": "2024-09-05T08:44:23.2379185+02:00",
+ "Header": "Passwort zur\u00fcckgesetzt",
+ "CreatedBy": "Vogel, Viktor",
+ "Description": "Ihr Passwort wurde zur\u00fcck gesetzt.",
+ "DescriptionHtml": null,
+ "IsVisibleForUser": true
+ },
+ {
+ "CreationDaysSinceNow": 1.0,
+ "CreationDate": "2024-09-05T08:44:23.2601016+02:00",
+ "Header": "Ticket geschlossen",
+ "CreatedBy": "Vogel, Viktor",
+ "Description": "Problem wurde gel\u00f6st und Ticket geschlossen.",
+ "DescriptionHtml": null,
+ "IsVisibleForUser": false
+ }
+ ],
+ "Id": "74302268-f85f-c608-9bc1-08daaa96b8cd",
+ "Name": "TCK00192",
+ "Summary": "Passwort muss zur\u00fcckgesetzt werden",
+ "Status": 4
+ },
+ {
+ "AffectedUser": "Ticket, Timo",
+ "Asset": "C4-TT007",
+ "CreationDaysSinceNow": 1.0,
+ "CreationDate": "2024-09-05T08:44:23.1753862+02:00",
+ "ClosingDaysSinceNow": null,
+ "ClosingDate": null,
+ "CreationSource": 1,
+ "Description": "Hallo IT,\nmeine Kollegen haben im Onedrive Dateien hochgeladen und ich kann sie nicht finden :( es hat sich seit Tagen nicht mehr synchronisiert. Bitte schaut euch das mal an. \nGr\u00fc\u00dfe,\nEuer Timo",
+ "DescriptionHtml": "Hallo IT,
meine Kollegen haben im Onedrive Dateien hochgeladen und ich kann sie nicht finden :( es hat sich seit Tagen nicht mehr synchronisiert. Bitte schaut euch das mal an.
Grüße,
Euer Timo
",
+ "Priority": 3,
+ "Category": "Malfunction",
+ "Solution": null,
+ "SolutionHtml": null,
+ "DirectLinks": {
+ "DirectLinkPreview": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/2e9cb83d-ecb7-c93b-e8e4-08daaa97265f/0/",
+ "DirectLinkEdit": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/edit-object/SPSActivityTypeIncident/2e9cb83d-ecb7-c93b-e8e4-08daaa97265f",
+ "DirectLinkClose": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/2e9cb83d-ecb7-c93b-e8e4-08daaa97265f/0/?view-options=%7b%22objectId%22%3a%222e9cb83d-ecb7-c93b-e8e4-08daaa97265f%22%2c%22type%22%3a%22SPSActivityTypeIncident%22%2c%22viewType%22%3a%22action%22%2c%22actionId%22%3a%2251bb3283-7bd1-e511-9a82-60e327035d31%22%7d"
+ },
+ "JournalItems": [
+ {
+ "CreationDaysSinceNow": 1.0,
+ "CreationDate": "2024-09-05T08:44:23.3447371+02:00",
+ "Header": "Ticket erstellt",
+ "CreatedBy": "Ticket, Timo",
+ "Description": "Erstellt von Ticket, Timo",
+ "DescriptionHtml": null,
+ "IsVisibleForUser": true
+ },
+ {
+ "CreationDaysSinceNow": 1.0,
+ "CreationDate": "2024-09-05T08:44:23.3603732+02:00",
+ "Header": "Reaktionszeitpunkt eskaliert",
+ "CreatedBy": "Vogel, Viktor",
+ "Description": "Der Reaktionszeitpunkt des Tickets ist eskaliert.",
+ "DescriptionHtml": null,
+ "IsVisibleForUser": false
+ },
+ {
+ "CreationDaysSinceNow": 0.0,
+ "CreationDate": "2024-09-06T08:44:23.3760338+02:00",
+ "Header": "L\u00f6sungszeitpunkt eskaliert",
+ "CreatedBy": "Vogel, Viktor",
+ "Description": "Der L\u00f6sungszeitpunkt des Tickets ist eskaliert.",
+ "DescriptionHtml": null,
+ "IsVisibleForUser": false
+ }
+ ],
+ "Id": "2e9cb83d-ecb7-c93b-e8e4-08daaa97265f",
+ "Name": "TCK00186",
+ "Summary": "Mein OneDrive synchronisiert nicht mehr",
+ "Status": 2
+ }
+ ]
+}
diff --git a/FasdCockpitCommunicationDemo/MockupData/Reuschel, Donner.json b/FasdCockpitCommunicationDemo/MockupData/Reuschel, Donner.json
index 285df46..23dc5c9 100644
--- a/FasdCockpitCommunicationDemo/MockupData/Reuschel, Donner.json
+++ b/FasdCockpitCommunicationDemo/MockupData/Reuschel, Donner.json
@@ -1,3954 +1,3951 @@
-{
- "SampleDataId": "5dc4dadd-b7a2-4361-96d7-202e22a66869",
- "SampleDataName": "Reuschel, Donner",
- "Tables": [
- {
- "Name": "ad-user",
- "IsStatic": false,
- "TimeFrames": [
- [
- "2024-09-06T09:14:49.6341689+02:00",
- "2024-09-06T00:00:00+02:00"
- ],
- [
- "2024-09-05T00:00:00+02:00",
- "2024-09-04T00:00:00+02:00"
- ],
- [
- "2024-09-04T00:00:00+02:00",
- "2024-09-03T00:00:00+02:00"
- ],
- [
- "2024-09-03T00:00:00+02:00",
- "2024-09-02T00:00:00+02:00"
- ],
- [
- "2024-09-02T00:00:00+02:00",
- "2024-09-01T00:00:00+02:00"
- ],
- [
- "2024-09-01T00:00:00+02:00",
- "2024-08-31T00:00:00+02:00"
- ],
- [
- "2024-08-31T00:00:00+02:00",
- "2024-08-30T00:00:00+02:00"
- ],
- [
- "2024-08-30T00:00:00+02:00",
- "2024-08-29T00:00:00+02:00"
- ],
- [
- "2024-08-29T00:00:00+02:00",
- "2024-08-28T00:00:00+02:00"
- ],
- [
- "2024-08-28T00:00:00+02:00",
- "2024-08-27T00:00:00+02:00"
- ],
- [
- "2024-08-27T00:00:00+02:00",
- "2024-08-26T00:00:00+02:00"
- ],
- [
- "2024-08-26T00:00:00+02:00",
- "2024-08-25T00:00:00+02:00"
- ],
- [
- "2024-08-25T00:00:00+02:00",
- "2024-08-24T00:00:00+02:00"
- ],
- [
- "2024-08-24T00:00:00+02:00",
- "2024-08-23T00:00:00+02:00"
- ],
- [
- "2024-08-23T00:00:00+02:00",
- "2024-08-22T00:00:00+02:00"
- ],
- [
- "2024-08-22T00:00:00+02:00",
- "2024-08-21T00:00:00+02:00"
- ],
- [
- "2024-08-21T00:00:00+02:00",
- "2024-08-20T00:00:00+02:00"
- ],
- [
- "2024-08-20T00:00:00+02:00",
- "2024-08-19T00:00:00+02:00"
- ],
- [
- "2024-08-19T00:00:00+02:00",
- "2024-08-18T00:00:00+02:00"
- ],
- [
- "2024-08-18T00:00:00+02:00",
- "2024-08-17T00:00:00+02:00"
- ],
- [
- "2024-08-17T00:00:00+02:00",
- "2024-08-16T00:00:00+02:00"
- ],
- [
- "2024-08-16T00:00:00+02:00",
- "2024-08-15T00:00:00+02:00"
- ],
- [
- "2024-08-15T00:00:00+02:00",
- "2024-08-14T00:00:00+02:00"
- ],
- [
- "2024-08-14T00:00:00+02:00",
- "2024-08-13T00:00:00+02:00"
- ],
- [
- "2024-08-13T00:00:00+02:00",
- "2024-08-12T00:00:00+02:00"
- ],
- [
- "2024-08-12T00:00:00+02:00",
- "2024-08-11T00:00:00+02:00"
- ],
- [
- "2024-08-11T00:00:00+02:00",
- "2024-08-10T00:00:00+02:00"
- ],
- [
- "2024-08-10T00:00:00+02:00",
- "2024-08-09T00:00:00+02:00"
- ]
- ],
- "Columns": [
- {
- "ColumnName": "name",
- "Values": [
- "Reuschel, Donner",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "account",
- "Values": [
- "DD007",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "country",
- "Values": [
- "Deutschland",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "locality",
- "Values": [
- "Hamburg",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "telephoneNumber",
- "Values": [
- "+49 40 302170",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "mobile",
- "Values": [
- "+49 123 2058500",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "mail",
- "Values": [
- "Donner.Reuschel@mail.com",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "department",
- "Values": [
- "Kundenbetreuung",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "title",
- "Values": [
- "Sachbearbeiter",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "manager",
- "Values": [
- "Boss, Bernd",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- }
- ]
- },
- {
- "Name": "agnt-computer",
- "IsStatic": false,
- "TimeFrames": [
- [
- "2024-09-06T09:14:49.6341689+02:00",
- "2024-09-06T00:00:00+02:00"
- ],
- [
- "2024-09-05T00:00:00+02:00",
- "2024-09-04T00:00:00+02:00"
- ],
- [
- "2024-09-04T00:00:00+02:00",
- "2024-09-03T00:00:00+02:00"
- ],
- [
- "2024-09-03T00:00:00+02:00",
- "2024-09-02T00:00:00+02:00"
- ],
- [
- "2024-09-02T00:00:00+02:00",
- "2024-09-01T00:00:00+02:00"
- ],
- [
- "2024-09-01T00:00:00+02:00",
- "2024-08-31T00:00:00+02:00"
- ],
- [
- "2024-08-31T00:00:00+02:00",
- "2024-08-30T00:00:00+02:00"
- ],
- [
- "2024-08-30T00:00:00+02:00",
- "2024-08-29T00:00:00+02:00"
- ],
- [
- "2024-08-29T00:00:00+02:00",
- "2024-08-28T00:00:00+02:00"
- ],
- [
- "2024-08-28T00:00:00+02:00",
- "2024-08-27T00:00:00+02:00"
- ],
- [
- "2024-08-27T00:00:00+02:00",
- "2024-08-26T00:00:00+02:00"
- ],
- [
- "2024-08-26T00:00:00+02:00",
- "2024-08-25T00:00:00+02:00"
- ],
- [
- "2024-08-25T00:00:00+02:00",
- "2024-08-24T00:00:00+02:00"
- ],
- [
- "2024-08-24T00:00:00+02:00",
- "2024-08-23T00:00:00+02:00"
- ],
- [
- "2024-08-23T00:00:00+02:00",
- "2024-08-22T00:00:00+02:00"
- ],
- [
- "2024-08-22T00:00:00+02:00",
- "2024-08-21T00:00:00+02:00"
- ],
- [
- "2024-08-21T00:00:00+02:00",
- "2024-08-20T00:00:00+02:00"
- ],
- [
- "2024-08-20T00:00:00+02:00",
- "2024-08-19T00:00:00+02:00"
- ],
- [
- "2024-08-19T00:00:00+02:00",
- "2024-08-18T00:00:00+02:00"
- ],
- [
- "2024-08-18T00:00:00+02:00",
- "2024-08-17T00:00:00+02:00"
- ],
- [
- "2024-08-17T00:00:00+02:00",
- "2024-08-16T00:00:00+02:00"
- ],
- [
- "2024-08-16T00:00:00+02:00",
- "2024-08-15T00:00:00+02:00"
- ],
- [
- "2024-08-15T00:00:00+02:00",
- "2024-08-14T00:00:00+02:00"
- ],
- [
- "2024-08-14T00:00:00+02:00",
- "2024-08-13T00:00:00+02:00"
- ],
- [
- "2024-08-13T00:00:00+02:00",
- "2024-08-12T00:00:00+02:00"
- ],
- [
- "2024-08-12T00:00:00+02:00",
- "2024-08-11T00:00:00+02:00"
- ],
- [
- "2024-08-11T00:00:00+02:00",
- "2024-08-10T00:00:00+02:00"
- ],
- [
- "2024-08-10T00:00:00+02:00",
- "2024-08-09T00:00:00+02:00"
- ]
- ],
- "Columns": [
- {
- "ColumnName": "Name",
- "Values": [
- "D4-DR007",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
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- ]
- },
- {
- "ColumnName": "AgentVersion",
- "Values": [
- "1.2.7.1",
- null,
- null,
- null,
- null,
- null,
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- null,
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- null,
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- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "SystemBiosManufacturer",
- "Values": [
- "Dell Inc.",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
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- null
- ]
- },
- {
- "ColumnName": "SystemBiosReleaseDate",
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+ {
+ "Name": "agnt-computer-event-details-apphang",
+ "Columns": [
+ "time",
+ "Executable",
+ "Version"
+ ],
+ "Values": {
+ "1": [
+ [
+ "2024-09-05T04:26:40.01",
+ "Excel.exe",
+ "1.53.2.55"
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+ "Outlook.exe",
+ "1.48.3.47"
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+ "Excel.exe",
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+ "-2147483648": [
+ [
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+ }
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+ {
+ "Name": "agnt-computer-event-details-appcrash",
+ "Columns": [
+ "time",
+ "Executable",
+ "Version"
+ ],
+ "Values": {
+ "0": [
+ [
+ "2024-09-06T04:26:40.01",
+ "CameraHub.exe",
+ "0.1.0.7"
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+ [
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+ "Realtek(R) Audio.exe",
+ "1.18.15"
+ ]
+ ]
+ }
+ },
+ {
+ "Name": "agnt-computer-event-details-logon",
+ "Columns": [
+ "time"
+ ],
+ "Values": {
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+ 16000.0
+ ]
+ ]
+ }
+ },
+ {
+ "Name": "agnt-computer-event-details-hardreset",
+ "Columns": [
+ "time"
+ ],
+ "Values": {
+ "5": [
+ [
+ "2024-09-01T02:02:40.01"
+ ]
+ ]
+ }
+ },
+ {
+ "Name": "agnt-computer-event-details-bluescreen",
+ "Columns": [
+ "time",
+ "ErrorData",
+ "ErrorCode"
+ ],
+ "Values": {
+ "5": [
+ [
+ "2024-09-01T01:33:52.01",
+ "0x00000009f",
+ "0x00000009f"
+ ]
+ ]
+ }
+ }
+ ],
+ "Tickets": [
+ {
+ "AffectedUser": "Ticket, Timo",
+ "Asset": "C4-TT007",
+ "CreationDaysSinceNow": 0.0,
+ "CreationDate": "2024-09-06T09:14:51.4767711+02:00",
+ "ClosingDaysSinceNow": 0.0,
+ "ClosingDate": "2024-09-06T09:14:51.4924442+02:00",
+ "CreationSource": 1,
+ "Description": "Hallo Liebe IT,\nich kann seit ein paar Tagen nicht mehr drucken, k\u00f6nnt ihr mir helfen?\nDanke, \nTimo",
+ "DescriptionHtml": "Hallo Liebe IT,
ich kann seit ein paar Tagen nicht mehr drucken, könnt ihr mir helfen?
Danke,
Timo
",
+ "Priority": 2,
+ "Category": "Ticket",
+ "Solution": null,
+ "SolutionHtml": null,
+ "DirectLinks": {
+ "DirectLinkPreview": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/cb243407-4f65-c2dd-67a5-08daaa948c75/0/"
+ },
+ "JournalItems": [
+ {
+ "CreationDaysSinceNow": 0.0,
+ "CreationDate": "2024-09-06T09:14:52.6734431+02:00",
+ "Header": "R\u00fcckfrage",
+ "CreatedBy": "Vogel, Viktor",
+ "Description": "E-Mail gesendet von Vogel, Viktor.",
+ "DescriptionHtml": null,
+ "IsVisibleForUser": true
+ },
+ {
+ "CreationDaysSinceNow": 0.0,
+ "CreationDate": "2024-09-06T09:14:52.6956826+02:00",
+ "Header": "Angehalten",
+ "CreatedBy": "Vogel, Viktor",
+ "Description": "Angehalten von Vogel, Viktor.",
+ "DescriptionHtml": null,
+ "IsVisibleForUser": false
+ },
+ {
+ "CreationDaysSinceNow": 0.0,
+ "CreationDate": "2024-09-06T09:14:52.7112816+02:00",
+ "Header": "Kommentar",
+ "CreatedBy": "Vogel, Viktor",
+ "Description": "Kommentiert von Ticket, Timo.",
+ "DescriptionHtml": null,
+ "IsVisibleForUser": true
+ }
+ ],
+ "Id": "cb243407-4f65-c2dd-67a5-08daaa948c75",
+ "Name": "INC00474",
+ "Summary": "Kann nicht mehr drucken",
+ "Status": 4
+ },
+ {
+ "AffectedUser": "Ticket, Timo",
+ "Asset": "C4-TT007",
+ "CreationDaysSinceNow": 3.0,
+ "CreationDate": "2024-09-03T09:14:52.5262331+02:00",
+ "ClosingDaysSinceNow": 1.0,
+ "ClosingDate": "2024-09-07T09:14:52.5262331+02:00",
+ "CreationSource": 2,
+ "Description": "Leider habe ich mein Passwort 3 mal falsch eingegeben und nun ist mein Rechner gesperrt. Bitte darum dieses zur\u00fcck zu setzen.",
+ "DescriptionHtml": "Passwort wurde vergessen, muss zurück gesetzt werden.
",
+ "Priority": 3,
+ "Category": "Malfunction",
+ "Solution": null,
+ "SolutionHtml": null,
+ "DirectLinks": {
+ "DirectLinkPreview": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/74302268-f85f-c608-9bc1-08daaa96b8cd/0/"
+ },
+ "JournalItems": [
+ {
+ "CreationDaysSinceNow": 1.0,
+ "CreationDate": "2024-09-05T09:14:52.6265655+02:00",
+ "Header": "Passwort zur\u00fcckgesetzt",
+ "CreatedBy": "Vogel, Viktor",
+ "Description": "Ihr Passwort wurde zur\u00fcck gesetzt.",
+ "DescriptionHtml": null,
+ "IsVisibleForUser": true
+ },
+ {
+ "CreationDaysSinceNow": 1.0,
+ "CreationDate": "2024-09-05T09:14:52.6578156+02:00",
+ "Header": "Ticket geschlossen",
+ "CreatedBy": "Vogel, Viktor",
+ "Description": "Problem wurde gel\u00f6st und Ticket geschlossen.",
+ "DescriptionHtml": null,
+ "IsVisibleForUser": false
+ }
+ ],
+ "Id": "74302268-f85f-c608-9bc1-08daaa96b8cd",
+ "Name": "TCK00192",
+ "Summary": "Passwort muss zur\u00fcckgesetzt werden",
+ "Status": 4
+ },
+ {
+ "AffectedUser": "Ticket, Timo",
+ "Asset": "C4-TT007",
+ "CreationDaysSinceNow": 1.0,
+ "CreationDate": "2024-09-05T09:14:52.5731403+02:00",
+ "ClosingDaysSinceNow": null,
+ "ClosingDate": null,
+ "CreationSource": 1,
+ "Description": "Hallo IT,\nmeine Kollegen haben im Onedrive Dateien hochgeladen und ich kann sie nicht finden :( es hat sich seit Tagen nicht mehr synchronisiert. Bitte schaut euch das mal an. \nGr\u00fc\u00dfe,\nEuer Timo",
+ "DescriptionHtml": "Hallo IT,
meine Kollegen haben im Onedrive Dateien hochgeladen und ich kann sie nicht finden :( es hat sich seit Tagen nicht mehr synchronisiert. Bitte schaut euch das mal an.
Grüße,
Euer Timo
",
+ "Priority": 3,
+ "Category": "Malfunction",
+ "Solution": null,
+ "SolutionHtml": null,
+ "DirectLinks": {
+ "DirectLinkPreview": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/2e9cb83d-ecb7-c93b-e8e4-08daaa97265f/0/",
+ "DirectLinkEdit": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/edit-object/SPSActivityTypeIncident/2e9cb83d-ecb7-c93b-e8e4-08daaa97265f",
+ "DirectLinkClose": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/2e9cb83d-ecb7-c93b-e8e4-08daaa97265f/0/?view-options=%7b%22objectId%22%3a%222e9cb83d-ecb7-c93b-e8e4-08daaa97265f%22%2c%22type%22%3a%22SPSActivityTypeIncident%22%2c%22viewType%22%3a%22action%22%2c%22actionId%22%3a%2251bb3283-7bd1-e511-9a82-60e327035d31%22%7d"
+ },
+ "JournalItems": [
+ {
+ "CreationDaysSinceNow": 1.0,
+ "CreationDate": "2024-09-05T09:14:52.7269404+02:00",
+ "Header": "Ticket erstellt",
+ "CreatedBy": "Ticket, Timo",
+ "Description": "Erstellt von Ticket, Timo",
+ "DescriptionHtml": null,
+ "IsVisibleForUser": true
+ },
+ {
+ "CreationDaysSinceNow": 1.0,
+ "CreationDate": "2024-09-05T09:14:52.7475776+02:00",
+ "Header": "Reaktionszeitpunkt eskaliert",
+ "CreatedBy": "Vogel, Viktor",
+ "Description": "Der Reaktionszeitpunkt des Tickets ist eskaliert.",
+ "DescriptionHtml": null,
+ "IsVisibleForUser": false
+ },
+ {
+ "CreationDaysSinceNow": 0.0,
+ "CreationDate": "2024-09-06T09:14:52.7632696+02:00",
+ "Header": "L\u00f6sungszeitpunkt eskaliert",
+ "CreatedBy": "Vogel, Viktor",
+ "Description": "Der L\u00f6sungszeitpunkt des Tickets ist eskaliert.",
+ "DescriptionHtml": null,
+ "IsVisibleForUser": false
+ }
+ ],
+ "Id": "2e9cb83d-ecb7-c93b-e8e4-08daaa97265f",
+ "Name": "TCK00186",
+ "Summary": "Mein OneDrive synchronisiert nicht mehr",
+ "Status": 2
+ }
+ ]
+}
diff --git a/FasdCockpitCommunicationDemo/MockupData/Ticket, Timo.json b/FasdCockpitCommunicationDemo/MockupData/Ticket, Timo.json
index ca4e22b..e372e41 100644
--- a/FasdCockpitCommunicationDemo/MockupData/Ticket, Timo.json
+++ b/FasdCockpitCommunicationDemo/MockupData/Ticket, Timo.json
@@ -1,5367 +1,5364 @@
-{
- "SampleDataId": "42c760d6-90e8-469f-b2fe-ac7d4cc6cb0a",
- "SampleDataName": "Ticket, Timo",
- "Tables": [
- {
- "Name": "ad-user",
- "IsStatic": false,
- "TimeFrames": [
- [
- "2025-06-20T14:32:47.8638205+02:00",
- "2025-06-20T00:00:00+02:00"
- ],
- [
- "2025-06-19T00:00:00+02:00",
- "2025-06-18T00:00:00+02:00"
- ],
- [
- "2025-06-18T00:00:00+02:00",
- "2025-06-17T00:00:00+02:00"
- ],
- [
- "2025-06-17T00:00:00+02:00",
- "2025-06-16T00:00:00+02:00"
- ],
- [
- "2025-06-16T00:00:00+02:00",
- "2025-06-15T00:00:00+02:00"
- ],
- [
- "2025-06-15T00:00:00+02:00",
- "2025-06-14T00:00:00+02:00"
- ],
- [
- "2025-06-14T00:00:00+02:00",
- "2025-06-13T00:00:00+02:00"
- ],
- [
- "2025-06-13T00:00:00+02:00",
- "2025-06-12T00:00:00+02:00"
- ],
- [
- "2025-06-12T00:00:00+02:00",
- "2025-06-11T00:00:00+02:00"
- ],
- [
- "2025-06-11T00:00:00+02:00",
- "2025-06-10T00:00:00+02:00"
- ],
- [
- "2025-06-10T00:00:00+02:00",
- "2025-06-09T00:00:00+02:00"
- ],
- [
- "2025-06-09T00:00:00+02:00",
- "2025-06-08T00:00:00+02:00"
- ],
- [
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- "2025-06-07T00:00:00+02:00"
- ],
- [
- "2025-06-07T00:00:00+02:00",
- "2025-06-06T00:00:00+02:00"
- ],
- [
- "2025-06-06T00:00:00+02:00",
- "2025-06-05T00:00:00+02:00"
- ],
- [
- "2025-06-05T00:00:00+02:00",
- "2025-06-04T00:00:00+02:00"
- ],
- [
- "2025-06-04T00:00:00+02:00",
- "2025-06-03T00:00:00+02:00"
- ],
- [
- "2025-06-03T00:00:00+02:00",
- "2025-06-02T00:00:00+02:00"
- ],
- [
- "2025-06-02T00:00:00+02:00",
- "2025-06-01T00:00:00+02:00"
- ],
- [
- "2025-06-01T00:00:00+02:00",
- "2025-05-31T00:00:00+02:00"
- ],
- [
- "2025-05-31T00:00:00+02:00",
- "2025-05-30T00:00:00+02:00"
- ],
- [
- "2025-05-30T00:00:00+02:00",
- "2025-05-29T00:00:00+02:00"
- ],
- [
- "2025-05-29T00:00:00+02:00",
- "2025-05-28T00:00:00+02:00"
- ],
- [
- "2025-05-28T00:00:00+02:00",
- "2025-05-27T00:00:00+02:00"
- ],
- [
- "2025-05-27T00:00:00+02:00",
- "2025-05-26T00:00:00+02:00"
- ],
- [
- "2025-05-26T00:00:00+02:00",
- "2025-05-25T00:00:00+02:00"
- ],
- [
- "2025-05-25T00:00:00+02:00",
- "2025-05-24T00:00:00+02:00"
- ],
- [
- "2025-05-24T00:00:00+02:00",
- "2025-05-23T00:00:00+02:00"
- ]
- ],
- "Columns": [
- {
- "ColumnName": "name",
- "Values": [
- "Ticket, Timo",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
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- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "account",
- "Values": [
- "TT007",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
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- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "country",
- "Values": [
- "Deutschland",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
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- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "locality",
- "Values": [
- "Waldbronn",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
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- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "telephoneNumber",
- "Values": [
- "+49 7243 2058500",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
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- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "mobile",
- "Values": [
- "+49 123 2058500",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
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- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "mail",
- "Values": [
- "Timo.Ticket@mail.com",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
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- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "department",
- "Values": [
- "Consulting",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
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- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "title",
- "Values": [
- "Anwender",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
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- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null
- ]
- },
- {
- "ColumnName": "manager",
- "Values": [
- "Boss, Bernd",
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
- null,
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Euer Timo
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+ "10": [
+ [
+ "2025-06-10T09:15:47.17",
+ 17000.0
+ ]
+ ],
+ "11": [
+ [
+ "2025-06-09T09:30:11.17",
+ 16000.0
+ ]
+ ],
+ "12": [
+ [
+ "2025-06-08T07:20:35.17",
+ 15000.0
+ ]
+ ],
+ "13": [
+ [
+ "2025-06-07T12:08:35.17",
+ 17000.0
+ ]
+ ],
+ "14": [
+ [
+ "2025-06-07T09:44:35.17",
+ 16000.0
+ ]
+ ]
+ }
+ },
+ {
+ "Name": "agnt-computer-event-details-hardreset",
+ "Columns": [
+ "time"
+ ],
+ "Values": {
+ "5": [
+ [
+ "2025-06-15T07:20:35.17"
+ ]
+ ]
+ }
+ },
+ {
+ "Name": "agnt-computer-event-details-bluescreen",
+ "Columns": [
+ "time",
+ "ErrorData",
+ "ErrorCode"
+ ],
+ "Values": {
+ "5": [
+ [
+ "2025-06-15T06:51:47.17",
+ "0x00000009f",
+ "0x00000009f"
+ ]
+ ]
+ }
+ }
+ ],
+ "Tickets": [
+ {
+ "AffectedUser": "Ticket, Timo",
+ "Asset": "C4-TT007",
+ "CreationDaysSinceNow": 0.0,
+ "CreationDate": "2025-06-20T14:32:52.5790686+02:00",
+ "ClosingDaysSinceNow": 0.0,
+ "ClosingDate": "2025-06-20T14:32:52.5946944+02:00",
+ "CreationSource": 1,
+ "Description": "Hallo Liebe IT,\nich kann seit ein paar Tagen nicht mehr drucken, k\u00f6nnt ihr mir helfen?\nDanke, \nTimo",
+ "DescriptionHtml": "Hallo Liebe IT,
ich kann seit ein paar Tagen nicht mehr drucken, könnt ihr mir helfen?
Danke,
Timo
",
+ "Priority": 2,
+ "Category": "Ticket",
+ "Solution": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/cb243407-4f65-c2dd-67a5-08daaa948c75/0/",
+ "SolutionHtml": null,
+ "DirectLinks": {},
+ "JournalItems": [
+ {
+ "CreationDaysSinceNow": 0.0,
+ "CreationDate": "2025-06-20T14:32:52.8636785+02:00",
+ "Header": "R\u00fcckfrage",
+ "CreatedBy": "Vogel, Viktor",
+ "Description": "E-Mail gesendet von Vogel, Viktor.",
+ "DescriptionHtml": null,
+ "IsVisibleForUser": true
+ },
+ {
+ "CreationDaysSinceNow": 0.0,
+ "CreationDate": "2025-06-20T14:32:52.8793109+02:00",
+ "Header": "Angehalten",
+ "CreatedBy": "Vogel, Viktor",
+ "Description": "Angehalten von Vogel, Viktor.",
+ "DescriptionHtml": null,
+ "IsVisibleForUser": false
+ },
+ {
+ "CreationDaysSinceNow": 0.0,
+ "CreationDate": "2025-06-20T14:32:52.8949795+02:00",
+ "Header": "Kommentar",
+ "CreatedBy": "Vogel, Viktor",
+ "Description": "Kommentiert von Ticket, Timo.",
+ "DescriptionHtml": null,
+ "IsVisibleForUser": true
+ }
+ ],
+ "Id": "660ecaed-dc20-498f-b2fa-b103117b49fb",
+ "Name": "INC00474",
+ "Summary": "Kann nicht mehr drucken",
+ "Status": 4
+ },
+ {
+ "AffectedUser": "Ticket, Timo",
+ "Asset": "C4-TT007",
+ "CreationDaysSinceNow": 3.0,
+ "CreationDate": "2025-06-17T14:32:52.6795415+02:00",
+ "ClosingDaysSinceNow": 1.0,
+ "ClosingDate": "2025-06-21T14:32:52.6795415+02:00",
+ "CreationSource": 2,
+ "Description": "Leider habe ich mein Passwort 3 mal falsch eingegeben und nun ist mein Rechner gesperrt. Bitte darum dieses zur\u00fcck zu setzen.",
+ "DescriptionHtml": "Passwort wurde vergessen, muss zurück gesetzt werden.
",
+ "Priority": 3,
+ "Category": "Malfunction",
+ "Solution": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/74302268-f85f-c608-9bc1-08daaa96b8cd/0/",
+ "SolutionHtml": null,
+ "DirectLinks": {},
+ "JournalItems": [
+ {
+ "CreationDaysSinceNow": 1.0,
+ "CreationDate": "2025-06-19T14:32:52.8105526+02:00",
+ "Header": "Passwort zur\u00fcckgesetzt",
+ "CreatedBy": "Vogel, Viktor",
+ "Description": "Ihr Passwort wurde zur\u00fcck gesetzt.",
+ "DescriptionHtml": null,
+ "IsVisibleForUser": true
+ },
+ {
+ "CreationDaysSinceNow": 1.0,
+ "CreationDate": "2025-06-19T14:32:52.8420322+02:00",
+ "Header": "Ticket geschlossen",
+ "CreatedBy": "Vogel, Viktor",
+ "Description": "Problem wurde gel\u00f6st und Ticket geschlossen.",
+ "DescriptionHtml": null,
+ "IsVisibleForUser": false
+ }
+ ],
+ "Id": "de403992-98cb-4476-9e04-d645ab22e6de",
+ "Name": "TCK00192",
+ "Summary": "Passwort muss zur\u00fcckgesetzt werden",
+ "Status": 4
+ },
+ {
+ "AffectedUser": "Ticket, Timo",
+ "Asset": "C4-TT007",
+ "CreationDaysSinceNow": 1.0,
+ "CreationDate": "2025-06-19T14:32:52.7423748+02:00",
+ "ClosingDaysSinceNow": null,
+ "ClosingDate": null,
+ "CreationSource": 1,
+ "Description": "Hallo IT,\nmeine Kollegen haben im Onedrive Dateien hochgeladen und ich kann sie nicht finden :( es hat sich seit Tagen nicht mehr synchronisiert. Bitte schaut euch das mal an. \nGr\u00fc\u00dfe,\nEuer Timo",
+ "DescriptionHtml": "Hallo IT,
meine Kollegen haben im Onedrive Dateien hochgeladen und ich kann sie nicht finden :( es hat sich seit Tagen nicht mehr synchronisiert. Bitte schaut euch das mal an.
Grüße,
Euer Timo
",
+ "Priority": 3,
+ "Category": "Malfunction",
+ "Solution": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/2e9cb83d-ecb7-c93b-e8e4-08daaa97265f/0/",
+ "SolutionHtml": null,
+ "DirectLinks": {
+ "DirectLinkPreview": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/edit-object/SPSActivityTypeIncident/2e9cb83d-ecb7-c93b-e8e4-08daaa97265f",
+ "DirectLinkEdit": "https://srvwsm001.imagoverum.com/wm/app-ServiceDesk/notSet/preview-object/SPSActivityTypeIncident/2e9cb83d-ecb7-c93b-e8e4-08daaa97265f/0/?view-options=%7b%22objectId%22%3a%222e9cb83d-ecb7-c93b-e8e4-08daaa97265f%22%2c%22type%22%3a%22SPSActivityTypeIncident%22%2c%22viewType%22%3a%22action%22%2c%22actionId%22%3a%2251bb3283-7bd1-e511-9a82-60e327035d31%22%7d"
+ },
+ "JournalItems": [
+ {
+ "CreationDaysSinceNow": 1.0,
+ "CreationDate": "2025-06-19T14:32:52.9262403+02:00",
+ "Header": "Ticket erstellt",
+ "CreatedBy": "Ticket, Timo",
+ "Description": "Erstellt von Ticket, Timo",
+ "DescriptionHtml": null,
+ "IsVisibleForUser": true
+ },
+ {
+ "CreationDaysSinceNow": 1.0,
+ "CreationDate": "2025-06-19T14:32:52.9419899+02:00",
+ "Header": "Reaktionszeitpunkt eskaliert",
+ "CreatedBy": "Vogel, Viktor",
+ "Description": "Der Reaktionszeitpunkt des Tickets ist eskaliert.",
+ "DescriptionHtml": null,
+ "IsVisibleForUser": false
+ },
+ {
+ "CreationDaysSinceNow": 0.0,
+ "CreationDate": "2025-06-20T14:32:52.9636645+02:00",
+ "Header": "L\u00f6sungszeitpunkt eskaliert",
+ "CreatedBy": "Vogel, Viktor",
+ "Description": "Der L\u00f6sungszeitpunkt des Tickets ist eskaliert.",
+ "DescriptionHtml": null,
+ "IsVisibleForUser": false
+ }
+ ],
+ "Id": "2e9cb83d-ecb7-c93b-e8e4-08daaa97265f",
+ "Name": "TCK00186",
+ "Summary": "Mein OneDrive synchronisiert nicht mehr",
+ "Status": 2
+ }
+ ]
+}
diff --git a/FasdCockpitCommunicationDemo/MockupPickup/M42Wpm-Ticket-QuickCalls.json b/FasdCockpitCommunicationDemo/MockupPickup/M42Wpm-Ticket-QuickCalls.json
index 5270b76..11d1fad 100644
--- a/FasdCockpitCommunicationDemo/MockupPickup/M42Wpm-Ticket-QuickCalls.json
+++ b/FasdCockpitCommunicationDemo/MockupPickup/M42Wpm-Ticket-QuickCalls.json
@@ -77,21 +77,21 @@
"Name": {
"ColumnName": "Name",
"Values": [
- "Anmeldung nicht möglich",
+ "Anmeldung nicht m\u00f6glich",
"Bildschirm bleibt schwarz",
- "CRM Störung",
+ "CRM St\u00f6rung",
"Dateityp kann nicht gelesen werden",
- "Druckerstörung",
- "E-Mail-Versand nicht mehr möglich",
- "F4SD Störung",
- "Internetverbindung gestört",
+ "Druckerst\u00f6rung",
+ "E-Mail-Versand nicht mehr m\u00f6glich",
+ "F4SD St\u00f6rung",
+ "Internetverbindung gest\u00f6rt",
"Jalousiensteuerung defekt",
- "Klimatisierungsstörung - Raumtemperatur zu hoch",
+ "Klimatisierungsst\u00f6rung - Raumtemperatur zu hoch",
"Lampe ist defekt",
"Netzwerklaufwerk nicht erreichbar",
- "Passcode vergessen, Mobilgerät ist gesperrt",
+ "Passcode vergessen, Mobilger\u00e4t ist gesperrt",
"Software-Service arbeitet nicht mehr korrekt",
- "Telefonstörung"
+ "Telefonst\u00f6rung"
],
"IsIncomplete": false,
"IsWritable": false
@@ -101,19 +101,19 @@
"Values": [
"Der Anwender kann sich nicht mehr anmelden",
"Der Bildschirm bleibt schwarz, Computer startet nicht mehr",
- "CRM Störung",
+ "CRM St\u00f6rung",
"Ein bestimmter Dateityp kann nicht verarbeitet werden",
"Ein Drucker arbeitet nicht mehr zufriedenstellend oder ist kaputt",
- "Der Versand von E-Mails ist nicht mehr möglich",
- "F4SD Störung",
+ "Der Versand von E-Mails ist nicht mehr m\u00f6glich",
+ "F4SD St\u00f6rung",
"Der Anwender kommt nicht mehr ins Internet",
"Die automatischen Sonnenschutzvorrichtungen funktionieren nicht mehr",
"Die Raumklimatisierung funktioniert nicht mehr korrekt",
"Lampe ausgefallen oder schwach",
"Ein Netzwerklaufwerk kann vom Anwender nicht mehr erreicht werden",
- "Das mobile Endgerät des Anwenders ist gesperrt, der Passcode vergessen",
+ "Das mobile Endger\u00e4t des Anwenders ist gesperrt, der Passcode vergessen",
"Ein Software-Service funktioniert nicht mehr richtig",
- "Das Telefon des Anwenders ist gestört"
+ "Das Telefon des Anwenders ist gest\u00f6rt"
],
"IsIncomplete": false,
"IsWritable": false
@@ -183,28 +183,6 @@
],
"IsIncomplete": false,
"IsWritable": false
- },
- "Classification": {
- "ColumnName": "Classification",
- "Values": [
- 0,
- 0,
- 0,
- 0,
- 0,
- 0,
- 0,
- 0,
- 0,
- 0,
- 0,
- 0,
- 0,
- 0,
- 0
- ],
- "IsIncomplete": false,
- "IsWritable": false
}
}
-}
\ No newline at end of file
+}
diff --git a/FasdCockpitCommunicationDemo/MockupTicketOverview/TicketOverviewGeneratedTickets.json b/FasdCockpitCommunicationDemo/MockupTicketOverview/TicketOverviewGeneratedTickets.json
index b84285d..283e986 100644
--- a/FasdCockpitCommunicationDemo/MockupTicketOverview/TicketOverviewGeneratedTickets.json
+++ b/FasdCockpitCommunicationDemo/MockupTicketOverview/TicketOverviewGeneratedTickets.json
@@ -14,7 +14,6 @@
"AffectedUser": "Ticket, Timo",
"Asset": "C4-NB00015",
"Category": "Demo / Ticketsystem",
- "Classification": "Incident",
"Description": "Der Benutzer meldet, dass die VPN-Verbindung spätestens nach zwei Minuten getrennt wird. Eine stabile Remote-Arbeit ist aktuell nicht möglich.",
"DescriptionHtml": "Der Benutzer meldet, dass die VPN-Verbindung spätestens nach zwei Minuten getrennt wird. Eine stabile Remote-Arbeit ist aktuell nicht möglich.
",
"Priority": 2,
@@ -42,7 +41,6 @@
"AffectedUser": "Ticket, Timo",
"Asset": "C4-NB00015",
"Category": "Demo / Kommunikation",
- "Classification": "Incident",
"Description": "Teams-Nachrichten und Meetings starten mit deutlicher Verzögerung. Laut Rückmeldung wirkt der Client zeitweise eingefroren.",
"DescriptionHtml": "Teams-Nachrichten und Meetings starten mit deutlicher Verzögerung. Laut Rückmeldung wirkt der Client zeitweise eingefroren.
",
"Priority": 2,
@@ -70,7 +68,6 @@
"AffectedUser": "Ticket, Timo",
"Asset": "C4-NB00015",
"Category": "Demo / Hardware",
- "Classification": "Request",
"Description": "Das bereitgestellte Notebook startet nur unregelmäßig. An manchen Tagen benötigt es mehrere Versuche bis zur Anmeldung.",
"DescriptionHtml": "Das bereitgestellte Notebook startet nur unregelmäßig. An manchen Tagen benötigt es mehrere Versuche bis zur Anmeldung.
",
"Priority": 3,
@@ -98,7 +95,6 @@
"AffectedUser": "Ticket, Timo",
"Asset": "C4-NB00015",
"Category": "Demo / Service",
- "Classification": "Incident",
"Description": "Das Ticketsystem reagiert auffallend träge. Ansichten benötigen bis zu 30 Sekunden zum Laden.",
"DescriptionHtml": "Das Ticketsystem reagiert auffallend träge. Ansichten benötigen bis zu 30 Sekunden zum Laden.
",
"Priority": 1,
@@ -129,7 +125,6 @@
"AffectedUser": "Ticket, Timo",
"Asset": "C4-NB00015",
"Category": "Demo / Account",
- "Classification": "Request",
"Description": "Der Benutzer hat sein Passwort vergessen und benötigt einen Reset sowie die Aktualisierung am Diensthandy (Outlook/Teams).",
"DescriptionHtml": "Der Benutzer hat sein Passwort vergessen und benötigt einen Reset sowie die Aktualisierung am Diensthandy (Outlook/Teams).
",
"Priority": 3,
@@ -157,7 +152,6 @@
"AffectedUser": "Ticket, Timo",
"Asset": "PRN-3OG-HP-LJ",
"Category": "Demo / Drucker",
- "Classification": "Incident",
"Description": "Beim Druck auf den HP-LaserJet im 3. OG kommen nur leere Seiten heraus. Testseite aus Windows zeigt dasselbe Verhalten.",
"DescriptionHtml": "Beim Druck auf den HP-LaserJet im 3. OG kommen nur leere Seiten heraus. Testseite aus Windows zeigt dasselbe Verhalten.
",
"Priority": 2,
@@ -185,7 +179,6 @@
"AffectedUser": "Ticket, Timo",
"Asset": "C4-NB00015",
"Category": "Demo / Mail",
- "Classification": "Incident",
"Description": "Der Benutzer kann keine E-Mails mehr senden oder empfangen. Outlook meldet, dass das Postfachkontingent überschritten ist.",
"DescriptionHtml": "Der Benutzer kann keine E-Mails mehr senden oder empfangen. Outlook meldet, dass das Postfachkontingent überschritten ist.
",
"Priority": 2,
@@ -213,7 +206,6 @@
"AffectedUser": "Ticket, Timo",
"Asset": "C4-NB00016",
"Category": "Demo / Software",
- "Classification": "Request",
"Description": "Benötigt Visio Standard für Prozessdiagramme. Bitte Installation via Softwareverteilung und Lizenzzuweisung im M365 Admin Center.",
"DescriptionHtml": "Benötigt Visio Standard für Prozessdiagramme. Bitte Installation via Softwareverteilung und Lizenzzuweisung im M365 Admin Center.
",
"Priority": 3,
@@ -241,7 +233,6 @@
"AffectedUser": "Ticket, Timo",
"Asset": "C4-NB00016",
"Category": "Demo / Account",
- "Classification": "Incident",
"Description": "Nach mehreren falschen Passworteingaben ist das AD-Konto gesperrt. Benutzer kann sich weder am Notebook noch an M365 anmelden.",
"DescriptionHtml": "Nach mehreren falschen Passworteingaben ist das AD-Konto gesperrt. Benutzer kann sich weder am Notebook noch an M365 anmelden.
",
"Priority": 1,
diff --git a/FasdCockpitCommunicationDemo/TicketModel.cs b/FasdCockpitCommunicationDemo/TicketModel.cs
index ac364e1..d412305 100644
--- a/FasdCockpitCommunicationDemo/TicketModel.cs
+++ b/FasdCockpitCommunicationDemo/TicketModel.cs
@@ -45,12 +45,11 @@ namespace FasdCockpitCommunicationDemo
public DateTime? ClosingDate { get; set; }
public enumTicketCreationSource CreationSource { get; set; }
- public string Description { get; set; }
- public string DescriptionHtml { get; set; }
- public int Priority { get; set; }
- public string Classification { get; set; } //todo: replace with enum
- public string Category { get; set; } //todo: replace with tree structure
- public string Solution { get; set; }
+ public string Description { get; set; }
+ public string DescriptionHtml { get; set; }
+ public int Priority { get; set; }
+ public string Category { get; set; } //todo: replace with tree structure
+ public string Solution { get; set; }
public string SolutionHtml { get; set; }
public Dictionary DirectLinks { get; set; }
diff --git a/FasdCockpitCommunicationDemo/TicketOverviewDataStore.cs b/FasdCockpitCommunicationDemo/TicketOverviewDataStore.cs
index 3db7f85..03a4841 100644
--- a/FasdCockpitCommunicationDemo/TicketOverviewDataStore.cs
+++ b/FasdCockpitCommunicationDemo/TicketOverviewDataStore.cs
@@ -21,7 +21,6 @@ namespace FasdCockpitCommunicationDemo
public string AffectedUser { get; set; }
public string Asset { get; set; }
public string Category { get; set; }
- public string Classification { get; set; }
public string Description { get; set; }
public string DescriptionHtml { get; set; }
public int? Priority { get; set; }
@@ -149,7 +148,6 @@ namespace FasdCockpitCommunicationDemo
AffectedUser = source.AffectedUser,
Asset = source.Asset,
Category = source.Category,
- Classification = source.Classification,
Description = source.Description,
DescriptionHtml = source.DescriptionHtml,
Priority = source.Priority,
diff --git a/FasdDesktopUi/Basics/Services/TicketOverviewUpdateService.cs b/FasdDesktopUi/Basics/Services/TicketOverviewUpdateService.cs
index 68d9c2b..c114eac 100644
--- a/FasdDesktopUi/Basics/Services/TicketOverviewUpdateService.cs
+++ b/FasdDesktopUi/Basics/Services/TicketOverviewUpdateService.cs
@@ -584,15 +584,14 @@ namespace FasdDesktopUi.Basics.Services
if (source == null)
return new DemoTicketDetail();
- return new DemoTicketDetail
- {
- AffectedUser = source.AffectedUser,
- Asset = source.Asset,
- Category = source.Category,
- Classification = source.Classification,
- Description = source.Description,
- DescriptionHtml = source.DescriptionHtml,
- Priority = source.Priority,
+ return new DemoTicketDetail
+ {
+ AffectedUser = source.AffectedUser,
+ Asset = source.Asset,
+ Category = source.Category,
+ Description = source.Description,
+ DescriptionHtml = source.DescriptionHtml,
+ Priority = source.Priority,
Solution = source.Solution,
SolutionHtml = source.SolutionHtml,
Journal = source.Journal?.Select(entry => new DemoTicketJournalEntry
diff --git a/FasdDesktopUi/Basics/UserControls/Ticket/CloseCaseDialogWithTicket.merged.xaml.cs b/FasdDesktopUi/Basics/UserControls/Ticket/CloseCaseDialogWithTicket.merged.xaml.cs
index bdcaa4c..73c57dd 100644
--- a/FasdDesktopUi/Basics/UserControls/Ticket/CloseCaseDialogWithTicket.merged.xaml.cs
+++ b/FasdDesktopUi/Basics/UserControls/Ticket/CloseCaseDialogWithTicket.merged.xaml.cs
@@ -1209,8 +1209,7 @@ namespace FasdDesktopUi.Basics.UserControls
if (quickCallsTable == null) return;
if (!quickCallsTable.Columns.TryGetValue("Name", out var namesColumn) ||
- !quickCallsTable.Columns.TryGetValue("id", out var idsColumn) ||
- !quickCallsTable.Columns.TryGetValue("Classification", out var classificationColumn))
+ !quickCallsTable.Columns.TryGetValue("id", out var idsColumn))
{
return;
}
@@ -1222,17 +1221,10 @@ namespace FasdDesktopUi.Basics.UserControls
var id = idsColumn.Values[i].ToString();
var name = namesColumn.Values[i].ToString();
- Guid? classification = null;
- var classificationValue = classificationColumn.Values[i]?.ToString();
- if (Guid.TryParse(classificationValue, out var parsedClassification))
- classification = parsedClassification;
-
-
quickCallListe.Add(new QuickCallEntry
{
ID = id,
- DisplayName = name,
- Classification = classification
+ DisplayName = name
});
}
@@ -1252,7 +1244,6 @@ namespace FasdDesktopUi.Basics.UserControls
{
public string ID { get; set; }
public string DisplayName { get; set; }
- public Guid? Classification { get; set; }
public override string ToString()
{
return DisplayName.ToString();
@@ -1622,17 +1613,11 @@ namespace FasdDesktopUi.Basics.UserControls
["Priority"] = 2,
};
Guid quickcallId = Guid.Empty;
- Guid? quickCallClassificationId = null;
if (QuickTicketSelection.SelectedItem is QuickCallEntry selectedQuickTicketItem)
{
//ticketValues.Add("Category", selectedQuickTicketItem.DisplayName);
ticketValues.Add("QuickCallId", selectedQuickTicketItem.ID);
Guid.TryParse(selectedQuickTicketItem.ID?.ToString(), out quickcallId);
- if (selectedQuickTicketItem.Classification.HasValue)
- {
- quickCallClassificationId = selectedQuickTicketItem.Classification;
- ticketValues["Classification"] = quickCallClassificationId.Value;
- }
}
var selectedCategoryId = GetSelectedCategoryGuid();
if (selectedCategoryId.HasValue)
@@ -1901,7 +1886,6 @@ namespace FasdDesktopUi.Basics.UserControls
Summary = TicketSummaryTextBox.Text,
DescriptionHtml = htmlCaseNotes.ToString(),
Quickcall = quickcallId,
- Classification = quickCallClassificationId,
CopyTemplates = string.IsNullOrWhiteSpace(copyStringHtml) ? copyString : copyStringHtml,
SolutionHtml = solutionHtmlString,
ErrorType = errorType,
diff --git a/FasdDesktopUi/Basics/UserControls/Ticket/CloseCaseDialogWithTicket.xaml b/FasdDesktopUi/Basics/UserControls/Ticket/CloseCaseDialogWithTicket.xaml
index 4a3c32b..f453132 100644
--- a/FasdDesktopUi/Basics/UserControls/Ticket/CloseCaseDialogWithTicket.xaml
+++ b/FasdDesktopUi/Basics/UserControls/Ticket/CloseCaseDialogWithTicket.xaml
@@ -169,8 +169,28 @@
-
-
+
+
+
+
+
+
+
+
+
+
@@ -189,26 +209,6 @@
AutomationProperties.IsRequiredForForm="True"
AutomationProperties.HelpText="{Binding Converter={StaticResource LanguageConverter}, ConverterParameter=Dialog.CloseCase.ValidationErrorCategoryEmpty}" />
-
-
-
-
-
-
-
-
();
for (int i = 0; i < idsColumn.Values.Count; i++)
@@ -1295,17 +1296,19 @@ namespace FasdDesktopUi.Basics.UserControls
var id = idsColumn.Values[i].ToString();
var name = namesColumn.Values[i].ToString();
- Guid? classification = null;
- var classificationValue = classificationColumn.Values[i]?.ToString();
- if (Guid.TryParse(classificationValue, out var parsedClassification))
- classification = parsedClassification;
-
+ Guid? categoryId = null;
+ if (categoryColumn?.Values != null && i < categoryColumn.Values.Count)
+ {
+ var categoryValue = categoryColumn.Values[i]?.ToString();
+ if (Guid.TryParse(categoryValue, out var parsedCategory))
+ categoryId = parsedCategory;
+ }
quickCallListe.Add(new QuickCallEntry
{
ID = id,
DisplayName = name,
- Classification = classification
+ CategoryId = categoryId
});
}
@@ -1314,6 +1317,7 @@ namespace FasdDesktopUi.Basics.UserControls
QuickTicketSelection.SelectedItem = quickCallListe
.FirstOrDefault(x => x.ID == "7bbe64e2-94d0-ee11-4285-00155d010a04");
ValidateProperty(ValidationPropertyNames.QuickTicketSelection);
+ ApplyQuickCallCategorySelection();
}
catch (Exception e)
{
@@ -1325,13 +1329,47 @@ namespace FasdDesktopUi.Basics.UserControls
{
public string ID { get; set; }
public string DisplayName { get; set; }
- public Guid? Classification { get; set; }
+ public Guid? CategoryId { get; set; }
public override string ToString()
{
return DisplayName.ToString();
}
}
+ private void ApplyQuickCallCategorySelection()
+ {
+ try
+ {
+ if (!NewTicketPillSelected)
+ return;
+
+ if (!(QuickTicketSelection?.SelectedItem is QuickCallEntry quickCall))
+ return;
+
+ if (!quickCall.CategoryId.HasValue || quickCall.CategoryId.Value == Guid.Empty)
+ return;
+
+ var targetTicket = SelectedTicket ?? _selectTicketRelation;
+ if (targetTicket.Infos == null)
+ targetTicket.Infos = new Dictionary(StringComparer.OrdinalIgnoreCase);
+
+ targetTicket.Infos[TicketInfoKeys.Category] = quickCall.CategoryId.Value.ToString();
+
+ if (ReferenceEquals(targetTicket, SelectedTicket))
+ {
+ TrySelectTicketCategoryFromTicketInfos();
+ }
+ else if (SelectedTicket == null && ReferenceEquals(targetTicket, _selectTicketRelation))
+ {
+ SelectedTicket = targetTicket;
+ }
+ }
+ catch (Exception ex)
+ {
+ LogException(ex);
+ }
+ }
+
private void UpdateTicketSelection()
{
@@ -1467,6 +1505,7 @@ namespace FasdDesktopUi.Basics.UserControls
if (selectionPill.IsSelected)
{
SelectedTicket = _selectTicketRelation;
+ ApplyQuickCallCategorySelection();
}
ValidateProperty(ValidationPropertyNames.SelectedTicket);
ValidateProperty(ValidationPropertyNames.TicketSummaryTextBox);
@@ -1695,17 +1734,11 @@ namespace FasdDesktopUi.Basics.UserControls
["Priority"] = 2,
};
Guid quickcallId = Guid.Empty;
- Guid? quickCallClassificationId = null;
if (QuickTicketSelection.SelectedItem is QuickCallEntry selectedQuickTicketItem)
{
//ticketValues.Add("Category", selectedQuickTicketItem.DisplayName);
ticketValues.Add("QuickCallId", selectedQuickTicketItem.ID);
Guid.TryParse(selectedQuickTicketItem.ID?.ToString(), out quickcallId);
- if (selectedQuickTicketItem.Classification.HasValue)
- {
- quickCallClassificationId = selectedQuickTicketItem.Classification;
- ticketValues["Classification"] = quickCallClassificationId.Value;
- }
}
var selectedCategoryId = GetSelectedCategoryGuid();
if (selectedCategoryId.HasValue)
@@ -1974,7 +2007,6 @@ namespace FasdDesktopUi.Basics.UserControls
Summary = TicketSummaryTextBox.Text,
DescriptionHtml = htmlCaseNotes.ToString(),
Quickcall = quickcallId,
- Classification = quickCallClassificationId,
CopyTemplates = string.IsNullOrWhiteSpace(copyStringHtml) ? copyString : copyStringHtml,
SolutionHtml = solutionHtmlString,
ErrorType = errorType,
@@ -2727,6 +2759,7 @@ namespace FasdDesktopUi.Basics.UserControls
private void QuickTicketSelection_SelectionChanged(object sender, SelectionChangedEventArgs e)
{
ValidateProperty(ValidationPropertyNames.QuickTicketSelection);
+ ApplyQuickCallCategorySelection();
}
private void TransferCaseNotesCheck_Unchecked(object sender, RoutedEventArgs e)
diff --git a/FasdDesktopUi/Pages/TicketCompletion/TicketCompletion.xaml.cs b/FasdDesktopUi/Pages/TicketCompletion/TicketCompletion.xaml.cs
index db03f03..e9be7c8 100644
--- a/FasdDesktopUi/Pages/TicketCompletion/TicketCompletion.xaml.cs
+++ b/FasdDesktopUi/Pages/TicketCompletion/TicketCompletion.xaml.cs
@@ -13,9 +13,9 @@ using static C4IT.Logging.cLogManager;
namespace FasdDesktopUi.Pages.TicketCompletion
{
- public partial class TicketCompletion : Window, IBlurInvoker, INotifyPropertyChanged
- {
- private bool isCanceled = false;
+ public partial class TicketCompletion : Window, IBlurInvoker, INotifyPropertyChanged
+ {
+ private bool isCanceled = false;
private bool _WaitForClosing = false;
public bool WaitForClosing
@@ -101,20 +101,32 @@ namespace FasdDesktopUi.Pages.TicketCompletion
return null;
}
- #region Close_Click
+ #region Close_Click
+
+ private void Close_Click()
+ {
+ isCanceled = true;
+ TrySetDialogResult(null);
+ Close();
+ }
- private void Close_Click()
- {
- DialogResult = null;
- isCanceled = true;
- Close();
- }
-
- private void CloseButton_Click(object sender, InputEventArgs e) => Close_Click();
-
- #endregion
-
- #region Internal Focus Events
+ private void CloseButton_Click(object sender, InputEventArgs e) => Close_Click();
+
+ #endregion
+
+ private void TrySetDialogResult(bool? result)
+ {
+ try
+ {
+ DialogResult = result;
+ }
+ catch (InvalidOperationException)
+ {
+ // Window was not shown as dialog; ignore.
+ }
+ }
+
+ #region Internal Focus Events
private void ElementGotFocus(object sender, EventArgs e)
{
@@ -200,15 +212,15 @@ namespace FasdDesktopUi.Pages.TicketCompletion
bool closedSuccessfull = await CloseCaseDialogUc.CloseCaseAsync(_dataProvider.Identities.FirstOrDefault(identity => identity.Class == enumFasdInformationClass.User).Id);
- if (closedSuccessfull)
- {
- SuccessPage.SuccessPage successPage = new SuccessPage.SuccessPage();
- successPage.Show();
- await _dataProvider?.CloseCaseAsync();
- DialogResult = true;
- Close();
- }
- }
+ if (closedSuccessfull)
+ {
+ SuccessPage.SuccessPage successPage = new SuccessPage.SuccessPage();
+ successPage.Show();
+ await _dataProvider?.CloseCaseAsync();
+ TrySetDialogResult(true);
+ Close();
+ }
+ }
catch (Exception E)
{
LogException(E);