diff --git a/FasdCockpitCommunicationDemo/MockupTicketOverview/TicketOverviewRelations.json b/FasdCockpitCommunicationDemo/MockupTicketOverview/TicketOverviewRelations.json
index 9e557d7..a5f9fc9 100644
--- a/FasdCockpitCommunicationDemo/MockupTicketOverview/TicketOverviewRelations.json
+++ b/FasdCockpitCommunicationDemo/MockupTicketOverview/TicketOverviewRelations.json
@@ -376,97 +376,5 @@
         "StatusId": "OnHold"
       }
     ]
-  },
-  "UnassignedTickets": {
-    "Personal": [
-      {
-        "TicketId": "e2e49f85-1a81-47e8-935b-d76898c155f6",
-        "UserId": "76f86d28-862c-4fa2-9062-8367be7fbd92",
-        "DisplayName": "TCK00414",
-        "Summary": "Pool Notebook fuer Schulungsteilnehmer fehlt",
-        "UserDisplayName": "Virtual, Vera",
-        "UserAccount": "VV004",
-        "UserDomain": "CONTOSO",
-        "StatusId": "New"
-      },
-      {
-        "TicketId": "ebe8818e-b197-411e-b56e-40b77b623ae2",
-        "UserId": "436e8d67-1b9b-4b1a-83e9-0b1e8fa0173b",
-        "DisplayName": "TCK00415",
-        "Summary": "Etikettendrucker im Lager meldet Papierstau",
-        "UserDisplayName": "Anwender, Peter",
-        "UserAccount": "PA010",
-        "UserDomain": "CONTOSO",
-        "StatusId": "New"
-      }
-    ],
-    "Role": [
-      {
-        "TicketId": "e2e49f85-1a81-47e8-935b-d76898c155f6",
-        "UserId": "76f86d28-862c-4fa2-9062-8367be7fbd92",
-        "DisplayName": "TCK00414",
-        "Summary": "Pool Notebook fuer Schulungsteilnehmer fehlt",
-        "UserDisplayName": "Virtual, Vera",
-        "UserAccount": "VV004",
-        "UserDomain": "CONTOSO",
-        "StatusId": "New"
-      },
-      {
-        "TicketId": "ebe8818e-b197-411e-b56e-40b77b623ae2",
-        "UserId": "436e8d67-1b9b-4b1a-83e9-0b1e8fa0173b",
-        "DisplayName": "TCK00415",
-        "Summary": "Etikettendrucker im Lager meldet Papierstau",
-        "UserDisplayName": "Anwender, Peter",
-        "UserAccount": "PA010",
-        "UserDomain": "CONTOSO",
-        "StatusId": "New"
-      },
-      {
-        "TicketId": "9e1d5d1b-5a22-430e-99ea-59840257caab",
-        "UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
-        "DisplayName": "TCK00416",
-        "Summary": "Ueberwachung meldet sporadische Alarme",
-        "UserDisplayName": "Seifert, Dominik",
-        "UserAccount": "DS014",
-        "UserDomain": "CONTOSO",
-        "StatusId": "New"
-      }
-    ]
-  },
-  "UnassignedTicketsCritical": {
-    "Personal": [
-      {
-        "TicketId": "9e1d5d1b-5a22-430e-99ea-59840257caab",
-        "UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
-        "DisplayName": "TCK00416",
-        "Summary": "Ueberwachung meldet sporadische Alarme",
-        "UserDisplayName": "Seifert, Dominik",
-        "UserAccount": "DS014",
-        "UserDomain": "CONTOSO",
-        "StatusId": "InProgress"
-      }
-    ],
-    "Role": [
-      {
-        "TicketId": "9e1d5d1b-5a22-430e-99ea-59840257caab",
-        "UserId": "deece196-d8b6-4a9c-a2b9-3c2ae9c6d4ec",
-        "DisplayName": "TCK00416",
-        "Summary": "Ueberwachung meldet sporadische Alarme",
-        "UserDisplayName": "Seifert, Dominik",
-        "UserAccount": "DS014",
-        "UserDomain": "CONTOSO",
-        "StatusId": "InProgress"
-      },
-      {
-        "TicketId": "d427dc61-9842-4464-b37a-612878d3de0f",
-        "UserId": "a2164ecd-791f-482c-bea3-f089f14bec8a",
-        "DisplayName": "TCK00417",
-        "Summary": "Produktionsroboter steht nach Not Aus",
-        "UserDisplayName": "Boss, Bernd",
-        "UserAccount": "BB003",
-        "UserDomain": "CONTOSO",
-        "StatusId": "InProgress"
-      }
-    ]
   }
-}
\ No newline at end of file
+}
diff --git a/FasdDesktopUi/Basics/Models/TicketOverviewModel.cs b/FasdDesktopUi/Basics/Models/TicketOverviewModel.cs
index f30bdfc..aae153a 100644
--- a/FasdDesktopUi/Basics/Models/TicketOverviewModel.cs
+++ b/FasdDesktopUi/Basics/Models/TicketOverviewModel.cs
@@ -62,20 +62,7 @@ namespace FasdDesktopUi.Basics.Models
             set { if (_incidentNewInfoSelected != value) { _incidentNewInfoSelected = value; OnPropertyChanged(nameof(IncidentNewInfoSelected)); } }
         }
 
-        private bool _unassignedTicketsSelected;
-        public bool UnassignedTicketsSelected
-        {
-            get => _unassignedTicketsSelected;
-            set { if (_unassignedTicketsSelected != value) { _unassignedTicketsSelected = value; OnPropertyChanged(nameof(UnassignedTicketsSelected)); } }
-        }
-
-        private bool _unassignedTicketsCriticalSelected;
-        public bool UnassignedTicketsCriticalSelected
-        {
-            get => _unassignedTicketsCriticalSelected;
-            set { if (_unassignedTicketsCriticalSelected != value) { _unassignedTicketsCriticalSelected = value; OnPropertyChanged(nameof(UnassignedTicketsCriticalSelected)); } }
-        }
-        #endregion
+        #endregion
 
         #region Highlight-Properties
         private bool _ticketsNewHighlighted;
@@ -102,12 +89,7 @@ namespace FasdDesktopUi.Basics.Models
         private bool _incidentNewInfoHighlighted;
         public bool IncidentNewInfoHighlighted { get => _incidentNewInfoHighlighted; set { if (_incidentNewInfoHighlighted != value) { _incidentNewInfoHighlighted = value; OnPropertyChanged(nameof(IncidentNewInfoHighlighted)); } } }
 
-        private bool _unassignedTicketsHighlighted;
-        public bool UnassignedTicketsHighlighted { get => _unassignedTicketsHighlighted; set { if (_unassignedTicketsHighlighted != value) { _unassignedTicketsHighlighted = value; OnPropertyChanged(nameof(UnassignedTicketsHighlighted)); } } }
-
-        private bool _unassignedTicketsCriticalHighlighted;
-        public bool UnassignedTicketsCriticalHighlighted { get => _unassignedTicketsCriticalHighlighted; set { if (_unassignedTicketsCriticalHighlighted != value) { _unassignedTicketsCriticalHighlighted = value; OnPropertyChanged(nameof(UnassignedTicketsCriticalHighlighted)); } } }
-        #endregion
+        #endregion
 
         #region Change Hint Properties
         private string _ticketsNewChangeHint;
@@ -134,12 +116,7 @@ namespace FasdDesktopUi.Basics.Models
         private string _incidentNewInfoChangeHint;
         public string IncidentNewInfoChangeHint { get => _incidentNewInfoChangeHint; set { if (_incidentNewInfoChangeHint != value) { _incidentNewInfoChangeHint = value; OnPropertyChanged(nameof(IncidentNewInfoChangeHint)); } } }
 
-        private string _unassignedTicketsChangeHint;
-        public string UnassignedTicketsChangeHint { get => _unassignedTicketsChangeHint; set { if (_unassignedTicketsChangeHint != value) { _unassignedTicketsChangeHint = value; OnPropertyChanged(nameof(UnassignedTicketsChangeHint)); } } }
-
-        private string _unassignedTicketsCriticalChangeHint;
-        public string UnassignedTicketsCriticalChangeHint { get => _unassignedTicketsCriticalChangeHint; set { if (_unassignedTicketsCriticalChangeHint != value) { _unassignedTicketsCriticalChangeHint = value; OnPropertyChanged(nameof(UnassignedTicketsCriticalChangeHint)); } } }
-        #endregion
+        #endregion
 
         #region Ticket & Incident-Properties
 
@@ -169,17 +146,9 @@ namespace FasdDesktopUi.Basics.Models
         private int _incidentNewInfo;
         public int IncidentNewInfo { get => _incidentNewInfo; set { _incidentNewInfo = value; OnPropertyChanged(nameof(IncidentNewInfo)); } }
 
-        // Unassigned Ticket Properties
-        private int _unassignedTickets;
-        public int UnassignedTickets { get => _unassignedTickets; set { _unassignedTickets = value; OnPropertyChanged(nameof(UnassignedTickets)); } }
-
-        private int _unassignedTicketsCritical;
-        public int UnassignedTicketsCritical { get => _unassignedTicketsCritical; set { _unassignedTicketsCritical = value; OnPropertyChanged(nameof(UnassignedTicketsCritical)); } }
-
-
-        public event PropertyChangedEventHandler PropertyChanged;
-        protected void OnPropertyChanged(string propertyName) =>
-            PropertyChanged?.Invoke(this, new PropertyChangedEventArgs(propertyName));
+        public event PropertyChangedEventHandler PropertyChanged;
+        protected void OnPropertyChanged(string propertyName) =>
+            PropertyChanged?.Invoke(this, new PropertyChangedEventArgs(propertyName));
         #endregion
 
         #region Helper-Methods    
@@ -196,9 +165,7 @@ namespace FasdDesktopUi.Basics.Models
             IncidentCriticalSelected = false;
             IncidentNewInfoSelected = false;
 
-            UnassignedTicketsSelected = false;
-            UnassignedTicketsCriticalSelected = false;
-        }
+        }
 
         public void ResetHighlights()
         {
@@ -212,10 +179,7 @@ namespace FasdDesktopUi.Basics.Models
             IncidentCriticalHighlighted = false;
             IncidentNewInfoHighlighted = false;
 
-            UnassignedTicketsHighlighted = false;
-            UnassignedTicketsCriticalHighlighted = false;
-
-            TicketsNewChangeHint = null;
+            TicketsNewChangeHint = null;
             TicketsActiveChangeHint = null;
             TicketsCriticalChangeHint = null;
             TicketsNewInfoChangeHint = null;
@@ -225,9 +189,7 @@ namespace FasdDesktopUi.Basics.Models
             IncidentCriticalChangeHint = null;
             IncidentNewInfoChangeHint = null;
 
-            UnassignedTicketsChangeHint = null;
-            UnassignedTicketsCriticalChangeHint = null;
-        }
+        }
         #endregion
 
         public TicketOverviewModel()
diff --git a/FasdDesktopUi/Basics/Services/TicketOverviewUpdateService.cs b/FasdDesktopUi/Basics/Services/TicketOverviewUpdateService.cs
index c114eac..e850f14 100644
--- a/FasdDesktopUi/Basics/Services/TicketOverviewUpdateService.cs
+++ b/FasdDesktopUi/Basics/Services/TicketOverviewUpdateService.cs
@@ -24,15 +24,13 @@ namespace FasdDesktopUi.Basics.Services
         {
             "TicketsNew",
             "TicketsActive",
-            "TicketsCritical",
-            "TicketsNewInfo",
-            "IncidentNew",
-            "IncidentActive",
-            "IncidentCritical",
-            "IncidentNewInfo",
-            "UnassignedTickets",
-            "UnassignedTicketsCritical"
-        };
+            "TicketsCritical",
+            "TicketsNewInfo",
+            "IncidentNew",
+            "IncidentActive",
+            "IncidentCritical",
+            "IncidentNewInfo"
+        };
         private const string DemoTicketDetailsKey = "Demo.HasTicketDetails";
         private readonly Dispatcher _dispatcher;
         private readonly Dictionary<string, TileCounts> _currentCounts = new Dictionary<string, TileCounts>(StringComparer.OrdinalIgnoreCase);
diff --git a/FasdDesktopUi/Basics/UserControls/TicketOverview.xaml b/FasdDesktopUi/Basics/UserControls/TicketOverview.xaml
index 0ec7989..6bb6477 100644
--- a/FasdDesktopUi/Basics/UserControls/TicketOverview.xaml
+++ b/FasdDesktopUi/Basics/UserControls/TicketOverview.xaml
@@ -83,8 +83,6 @@
                 <RowDefinition Height="Auto" />
                 <RowDefinition Height="Auto" />
                 <RowDefinition Height="Auto" />
-                <RowDefinition Height="Auto" />
-                <RowDefinition Height="Auto" />
             </Grid.RowDefinitions>
             <Grid.ColumnDefinitions>
                 <ColumnDefinition Width="*" />
@@ -126,14 +124,14 @@
                    FontSize="12" />
 
             <!-- Tickets -->
-            <Label Grid.Row="2"
+            <Label Grid.Row="1"
                    Grid.Column="0"
                    Foreground="{DynamicResource FontColor.DetailsPage.TitleSection.Header}"
                    Content="{Binding Converter={StaticResource LanguageConverter}, ConverterParameter=TicketOverview.Row.Heading.Tickets}"
                    FontWeight="Bold"
                    FontSize="12" />
 
-            <Label Grid.Row="2"
+            <Label Grid.Row="1"
                    Grid.Column="1"
                    Content="{Binding TicketsNew}"
                    Style="{StaticResource RoundedSelectedLabelStyle}"
@@ -149,7 +147,7 @@
                    HorizontalAlignment="Center"
                    Cursor="Hand" />
 
-            <Label Grid.Row="2"
+            <Label Grid.Row="1"
                    Grid.Column="2"
                    Content="{Binding TicketsActive}"
                    Style="{StaticResource RoundedSelectedLabelStyle}"
@@ -165,7 +163,7 @@
                    HorizontalAlignment="Center"
                    Cursor="Hand" />
 
-            <Label Grid.Row="2"
+            <Label Grid.Row="1"
                    Grid.Column="3"
                    Content="{Binding TicketsCritical}"
                    Style="{StaticResource RoundedSelectedLabelStyle}"
@@ -181,7 +179,7 @@
                    HorizontalAlignment="Center"
                    Cursor="Hand" />
 
-            <Label Grid.Row="2"
+            <Label Grid.Row="1"
                    Grid.Column="4"
                    Content="{Binding TicketsNewInfo}"
                    Style="{StaticResource RoundedSelectedLabelStyle}"
@@ -198,14 +196,14 @@
                    Cursor="Hand" />
 
             <!-- Incidents -->
-            <Label Grid.Row="3"
+            <Label Grid.Row="2"
                    Grid.Column="0"
                    Foreground="{DynamicResource FontColor.DetailsPage.TitleSection.Header}"
                    Content="{Binding Converter={StaticResource LanguageConverter}, ConverterParameter=TicketOverview.Row.Heading.Incidents}"
                    FontWeight="Bold"
                    FontSize="12" />
 
-            <Label Grid.Row="3"
+            <Label Grid.Row="2"
                    Grid.Column="1"
                    Content="{Binding IncidentNew}"
                    Style="{StaticResource RoundedSelectedLabelStyle}"
@@ -221,7 +219,7 @@
                    HorizontalAlignment="Center"
                    Cursor="Hand" />
 
-            <Label Grid.Row="3"
+            <Label Grid.Row="2"
                    Grid.Column="2"
                    Content="{Binding IncidentActive}"
                    Style="{StaticResource RoundedSelectedLabelStyle}"
@@ -237,7 +235,7 @@
                    HorizontalAlignment="Center"
                    Cursor="Hand" />
 
-            <Label Grid.Row="3"
+            <Label Grid.Row="2"
                    Grid.Column="3"
                    Content="{Binding IncidentCritical}"
                    Style="{StaticResource RoundedSelectedLabelStyle}"
@@ -253,7 +251,7 @@
                    HorizontalAlignment="Center"
                    Cursor="Hand" />
 
-            <Label Grid.Row="3"
+            <Label Grid.Row="2"
                    Grid.Column="4"
                    Content="{Binding IncidentNewInfo}"
                    Style="{StaticResource RoundedSelectedLabelStyle}"
@@ -269,45 +267,6 @@
                    HorizontalAlignment="Center"
                    Cursor="Hand" />
 
-            <!-- Unassigned -->
-            <Label Grid.Row="4"
-                   Grid.Column="0"
-                   Foreground="{DynamicResource FontColor.DetailsPage.TitleSection.Header}"
-                   Content="{Binding Converter={StaticResource LanguageConverter}, ConverterParameter=TicketOverview.Row.Heading.UnassignedTickets}"
-                   FontWeight="Bold"
-                   FontSize="12" />
-
-            <Label Grid.Row="4"
-                   Grid.Column="1"
-                   Content="{Binding UnassignedTickets}"
-                   Style="{StaticResource RoundedSelectedLabelStyle}"
-                   local:TicketOverview.IsSelected="{Binding UnassignedTicketsSelected, Mode=TwoWay}"
-                   local:TicketOverview.IsHighlighted="{Binding UnassignedTicketsHighlighted}"
-                   ToolTip="{Binding UnassignedTicketsChangeHint}"
-                   Tag="UnassignedTicketsSelected"
-                   MouseLeftButtonUp="Label_MouseLeftButtonUp"
-                   FontWeight="Medium"
-                   Foreground="{DynamicResource Color.Orange}"
-                   FontSize="12"
-                   VerticalAlignment="Center"
-                   HorizontalAlignment="Center"
-                   Cursor="Hand" />
-
-            <Label Grid.Row="4"
-                   Grid.Column="3"
-                   Content="{Binding UnassignedTicketsCritical}"
-                   Style="{StaticResource RoundedSelectedLabelStyle}"
-                   local:TicketOverview.IsSelected="{Binding UnassignedTicketsCriticalSelected, Mode=TwoWay}"
-                   local:TicketOverview.IsHighlighted="{Binding UnassignedTicketsCriticalHighlighted}"
-                   ToolTip="{Binding UnassignedTicketsCriticalChangeHint}"
-                   Tag="UnassignedTicketsCriticalSelected"
-                   MouseLeftButtonUp="Label_MouseLeftButtonUp"
-                   FontWeight="Medium"
-                   Foreground="{DynamicResource Color.Red}"
-                   FontSize="12"
-                   VerticalAlignment="Center"
-                   HorizontalAlignment="Center"
-                   Cursor="Hand" />
         </Grid>
     </Border>
 </UserControl>
diff --git a/FasdDesktopUi/Basics/UserControls/TicketOverview.xaml.cs b/FasdDesktopUi/Basics/UserControls/TicketOverview.xaml.cs
index 5d0d0ce..c584199 100644
--- a/FasdDesktopUi/Basics/UserControls/TicketOverview.xaml.cs
+++ b/FasdDesktopUi/Basics/UserControls/TicketOverview.xaml.cs
@@ -28,9 +28,7 @@ namespace FasdDesktopUi.Basics.UserControls
             ("IncidentNew", new Action<TicketOverviewModel, int>((vm, value) => { vm.IncidentNew = value; })),
             ("IncidentActive", new Action<TicketOverviewModel, int>((vm, value) => { vm.IncidentActive = value; })),
             ("IncidentCritical", new Action<TicketOverviewModel, int>((vm, value) => { vm.IncidentCritical = value; })),
-            ("IncidentNewInfo", new Action<TicketOverviewModel, int>((vm, value) => { vm.IncidentNewInfo = value; })),
-            ("UnassignedTickets", new Action<TicketOverviewModel, int>((vm, value) => { vm.UnassignedTickets = value; })),
-            ("UnassignedTicketsCritical", new Action<TicketOverviewModel, int>((vm, value) => { vm.UnassignedTicketsCritical = value; }))
+            ("IncidentNewInfo", new Action<TicketOverviewModel, int>((vm, value) => { vm.IncidentNewInfo = value; }))
         };
         private static readonly (string Key, Action<TicketOverviewModel, bool> Setter)[] HighlightSetters = new[]
         {
@@ -41,9 +39,7 @@ namespace FasdDesktopUi.Basics.UserControls
             ("IncidentNew", new Action<TicketOverviewModel, bool>((vm, value) => { vm.IncidentNewHighlighted = value; })),
             ("IncidentActive", new Action<TicketOverviewModel, bool>((vm, value) => { vm.IncidentActiveHighlighted = value; })),
             ("IncidentCritical", new Action<TicketOverviewModel, bool>((vm, value) => { vm.IncidentCriticalHighlighted = value; })),
-            ("IncidentNewInfo", new Action<TicketOverviewModel, bool>((vm, value) => { vm.IncidentNewInfoHighlighted = value; })),
-            ("UnassignedTickets", new Action<TicketOverviewModel, bool>((vm, value) => { vm.UnassignedTicketsHighlighted = value; })),
-            ("UnassignedTicketsCritical", new Action<TicketOverviewModel, bool>((vm, value) => { vm.UnassignedTicketsCriticalHighlighted = value; }))
+            ("IncidentNewInfo", new Action<TicketOverviewModel, bool>((vm, value) => { vm.IncidentNewInfoHighlighted = value; }))
         };
         private static readonly (string Key, Action<TicketOverviewModel, string> Setter)[] ChangeHintSetters = new[]
         {
@@ -54,9 +50,7 @@ namespace FasdDesktopUi.Basics.UserControls
             ("IncidentNew", new Action<TicketOverviewModel, string>((vm, value) => { vm.IncidentNewChangeHint = value; })),
             ("IncidentActive", new Action<TicketOverviewModel, string>((vm, value) => { vm.IncidentActiveChangeHint = value; })),
             ("IncidentCritical", new Action<TicketOverviewModel, string>((vm, value) => { vm.IncidentCriticalChangeHint = value; })),
-            ("IncidentNewInfo", new Action<TicketOverviewModel, string>((vm, value) => { vm.IncidentNewInfoChangeHint = value; })),
-            ("UnassignedTickets", new Action<TicketOverviewModel, string>((vm, value) => { vm.UnassignedTicketsChangeHint = value; })),
-            ("UnassignedTicketsCritical", new Action<TicketOverviewModel, string>((vm, value) => { vm.UnassignedTicketsCriticalChangeHint = value; }))
+            ("IncidentNewInfo", new Action<TicketOverviewModel, string>((vm, value) => { vm.IncidentNewInfoChangeHint = value; }))
         };
         private readonly Dictionary<string, HighlightInfo> _personalHighlightStates = new Dictionary<string, HighlightInfo>(StringComparer.OrdinalIgnoreCase);
         private readonly Dictionary<string, HighlightInfo> _roleHighlightStates = new Dictionary<string, HighlightInfo>(StringComparer.OrdinalIgnoreCase);
diff --git a/FasdDesktopUi/Config/LanguageDefinitions.xml b/FasdDesktopUi/Config/LanguageDefinitions.xml
index f87a9b1..962fad5 100644
--- a/FasdDesktopUi/Config/LanguageDefinitions.xml
+++ b/FasdDesktopUi/Config/LanguageDefinitions.xml
@@ -508,30 +508,20 @@
     <Language Lang="DE">Eigene Tickets</Language>
   </UIItem>
 
-  <UIItem Name="TicketOverview.ScopeRow.Personal.Incidents">
-    <Language Lang="EN">My incidents</Language>
-    <Language Lang="DE">Eigene Störungen</Language>
-  </UIItem>
-
-  <UIItem Name="TicketOverview.ScopeRow.Personal.UnassignedTickets">
-    <Language Lang="EN">My unassigned</Language>
-    <Language Lang="DE">Eigener Eingang</Language>
-  </UIItem>
+  <UIItem Name="TicketOverview.ScopeRow.Personal.Incidents">
+    <Language Lang="EN">My incidents</Language>
+    <Language Lang="DE">Eigene Störungen</Language>
+  </UIItem>
 
   <UIItem Name="TicketOverview.ScopeRow.Role.Tickets">
     <Language Lang="EN">Role tickets</Language>
     <Language Lang="DE">Rollentickets</Language>
   </UIItem>
 
-  <UIItem Name="TicketOverview.ScopeRow.Role.Incidents">
-    <Language Lang="EN">Role incidents</Language>
-    <Language Lang="DE">Rollenstörungen</Language>
-  </UIItem>
-
-  <UIItem Name="TicketOverview.ScopeRow.Role.UnassignedTickets">
-    <Language Lang="EN">Role unassigned</Language>
-    <Language Lang="DE">Rolleneingang</Language>
-  </UIItem>
+  <UIItem Name="TicketOverview.ScopeRow.Role.Incidents">
+    <Language Lang="EN">Role incidents</Language>
+    <Language Lang="DE">Rollenstörungen</Language>
+  </UIItem>
 
   <!--Menu-->
   <UIItem Name="Menu.About">
@@ -1720,13 +1710,8 @@
     <Language Lang="DE">Tickets</Language>
   </UIItem>
 
-  <UIItem Name="TicketOverview.Row.Heading.Incidents">
-    <Language Lang="EN">Incidents</Language>
-    <Language Lang="DE">Störungen</Language>
-  </UIItem>
-
-  <UIItem Name="TicketOverview.Row.Heading.UnassignedTickets">
-    <Language Lang="EN">Unassigned</Language>
-    <Language Lang="DE">Eingang</Language>
-  </UIItem>
-</UILanguage>
+  <UIItem Name="TicketOverview.Row.Heading.Incidents">
+    <Language Lang="EN">Incidents</Language>
+    <Language Lang="DE">Störungen</Language>
+  </UIItem>
+</UILanguage>
diff --git a/FasdDesktopUi/Pages/SearchPage/SearchPageView.xaml.cs b/FasdDesktopUi/Pages/SearchPage/SearchPageView.xaml.cs
index ecf0448..1ca2be2 100644
--- a/FasdDesktopUi/Pages/SearchPage/SearchPageView.xaml.cs
+++ b/FasdDesktopUi/Pages/SearchPage/SearchPageView.xaml.cs
@@ -1043,8 +1043,8 @@ namespace FasdDesktopUi.Pages.SearchPage
 
                 var isIncident = IsIncidentRelation(relation, out var activityType);
                 var openExternally = isIncident
-                    ? ticketConfig.TicketOverviewOpenIncidentsExternally
-                    : ticketConfig.TicketOverviewOpenTicketsExternally;
+                    ? ticketConfig.OverviewOpenIncidentsExternally
+                    : ticketConfig.OverviewOpenTicketsExternally;
 
                 if (!openExternally)
                     return false;
@@ -1426,14 +1426,12 @@ namespace FasdDesktopUi.Pages.SearchPage
 
             var normalized = key.ToLowerInvariant();
 
-            if (normalized.StartsWith("tickets"))
-                rowKey = "TicketOverview.Row.Heading.Tickets";
-            else if (normalized.StartsWith("incident"))
-                rowKey = "TicketOverview.Row.Heading.Incidents";
-            else if (normalized.StartsWith("unassigned"))
-                rowKey = "TicketOverview.Row.Heading.UnassignedTickets";
-            else
-                return false;
+            if (normalized.StartsWith("tickets"))
+                rowKey = "TicketOverview.Row.Heading.Tickets";
+            else if (normalized.StartsWith("incident"))
+                rowKey = "TicketOverview.Row.Heading.Incidents";
+            else
+                return false;
 
             columnKey = ResolveColumnTranslationKey(normalized);
             return columnKey != null;
@@ -1455,10 +1453,8 @@ namespace FasdDesktopUi.Pages.SearchPage
             string suffix = null;
             if (string.Equals(rowKey, "TicketOverview.Row.Heading.Tickets", StringComparison.OrdinalIgnoreCase))
                 suffix = "Tickets";
-            else if (string.Equals(rowKey, "TicketOverview.Row.Heading.Incidents", StringComparison.OrdinalIgnoreCase))
-                suffix = "Incidents";
-            else if (string.Equals(rowKey, "TicketOverview.Row.Heading.UnassignedTickets", StringComparison.OrdinalIgnoreCase))
-                suffix = "UnassignedTickets";
+            else if (string.Equals(rowKey, "TicketOverview.Row.Heading.Incidents", StringComparison.OrdinalIgnoreCase))
+                suffix = "Incidents";
 
             var translationKey = scope == TileScope.Role
                 ? $"TicketOverview.ScopeRow.Role.{suffix}"