aktueller Stand

FasdDesktopUi/Pages/SearchPage/SearchPageView.xaml.cs

@@ -1010,6 +1010,9 @@ namespace FasdDesktopUi.Pages.SearchPage
             if (relation == null || relation.Type != enumF4sdSearchResultClass.Ticket)
                 return Task.CompletedTask;
 
+            if (TryOpenTicketOverviewRelationExternally(relation))
+                return Task.CompletedTask;
+
             var ticketName = string.IsNullOrWhiteSpace(relation.DisplayName) ? relation.Name : relation.DisplayName;
             var ticketId = relation.id;
             if (ticketId == Guid.Empty)
@@ -1030,6 +1033,77 @@ namespace FasdDesktopUi.Pages.SearchPage
             return RunTicketSearchAsync(ticketName, ticketId, userName, sids, suppressUi: true);
         }
 
+        private bool TryOpenTicketOverviewRelationExternally(cF4sdApiSearchResultRelation relation)
+        {
+            try
+            {
+                var ticketConfig = cFasdCockpitConfig.Instance?.Global?.TicketConfiguration;
+                if (ticketConfig == null)
+                    return false;
+
+                var isIncident = IsIncidentRelation(relation, out var activityType);
+                var openExternally = isIncident
+                    ? ticketConfig.TicketOverviewOpenIncidentsExternally
+                    : ticketConfig.TicketOverviewOpenTicketsExternally;
+
+                if (!openExternally)
+                    return false;
+
+                var url = BuildTicketOverviewDeepLink(relation.id, activityType, isIncident);
+                if (string.IsNullOrWhiteSpace(url))
+                    return false;
+
+                new cBrowsers().Start("default", url);
+                return true;
+            }
+            catch (Exception ex)
+            {
+                LogException(ex);
+            }
+
+            return false;
+        }
+
+        private static bool IsIncidentRelation(cF4sdApiSearchResultRelation relation, out string activityType)
+        {
+            activityType = null;
+
+            if (relation?.Infos != null && relation.Infos.TryGetValue("ActivityType", out var activityTypeValue))
+                activityType = activityTypeValue;
+
+            if (string.IsNullOrWhiteSpace(activityType))
+                return false;
+
+            return activityType.IndexOf("Incident", StringComparison.OrdinalIgnoreCase) >= 0;
+        }
+
+        private static string BuildTicketOverviewDeepLink(Guid ticketId, string activityType, bool isIncident)
+        {
+            if (ticketId == Guid.Empty)
+                return null;
+
+            var server = cCockpitConfiguration.Instance?.m42ServerConfiguration?.Server;
+            if (string.IsNullOrWhiteSpace(server))
+                return null;
+
+            var baseUrl = server.TrimEnd('/');
+            if (!baseUrl.StartsWith("http://", StringComparison.OrdinalIgnoreCase) &&
+                !baseUrl.StartsWith("https://", StringComparison.OrdinalIgnoreCase))
+            {
+                baseUrl = "https://" + baseUrl;
+            }
+            if (!baseUrl.EndsWith("/wm", StringComparison.OrdinalIgnoreCase))
+                baseUrl += "/wm";
+
+            if (string.IsNullOrWhiteSpace(activityType))
+                return null;
+
+            var viewOptionsJson = $"{{\"embedded\":false,\"objectId\":\"{ticketId}\",\"type\":\"{activityType}\",\"viewType\":\"preview\",\"archived\":0}}";
+            var viewOptionsEncoded = Uri.EscapeDataString(viewOptionsJson);
+
+            return $"{baseUrl}/app-ServiceDesk/?view-options={viewOptionsEncoded}";
+        }
+
         private Task RunTicketSearchAsync(string ticketName, Guid ticketId, string userName, string sids, bool suppressUi = false)
         {
             if (ticketId == Guid.Empty)